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Sunpentown Appliances
Sunpentown Appliances

Sunpentown Appliance Troubleshooting

In 1993, Sunpentown International Inc. (SPT) was founded on the ideal of distributing well trusted appliance brands that offer innovation, value and quality. Their commercial induction units can be found in many top restaurants, hotels and resorts. SPT is now the leader and one of the largest producers of induction cooktops worldwide. Besides further development in kitchen appliances, SPT began manufacturing products with customer's everyday comfort and ease in mind. Today, SPT has hundreds of products to offer, in a wide range of categories: air quality, refrigeration, lighting, sanitary, massage and dishwasher. Their house of brands includes Mr. Induction, EasyEye, Magic Clean and FilterMaster. SPT is able to offer top of the line appliances at a competitive price and superior customer service that go above and beyond. They are constantly developing our business to anticipate trends and meet changing consumer demands and continue to make high quality sustainable products which are tested to last.


Air Conditioner Troubleshooting

Unit does not start after Power button is pressed 
• P1 error code is displayed. Drain water in bottom tray. 
• Room temperature is lower than the set temperature (in Cooling mode). Set temperature to a lower setting. 

Not cool enough 
• The windows or doors in the room are not closed. Please close all windows and doors. 
• There are heat sources in the room. Remove the heat source, if possible. 
• Exhaust air duct is not connected or blocked. Connect the duct and make sure it is without sharp bends. 
• Temperature setting is too high. Lower the set temperature.  
• Air filter is blocked by dust. Clean the air filter. 

Noisy or vibration 
• The ground is not level or uneven. If possible, move unit to a flat and even surface. 

Gurgling sound 
• This is sound from the flowing of refrigerant inside the unit. This is normal.


Dishwasher Troubleshooting

Dishwasher does not start.  
• Fuse is blown or circuit breaker is tripped. Replace fuse or reset circuit breaker. Remove any other appliances sharing the same circuit. 
• Power supply is not turned on. Make sure dishwasher is turned on and door is closed securely. Make sure the power is properly connected. 
• Dishwasher door is not properly closed. Close the door and make sure the door latches. 

Dishes are not cleaned. 
• Dishes were not properly loaded. Reload dishes properly. 
• Selected wash cycle was not powerful enough. Select a more intensive wash cycle. 
• Not enough detergent. Use more or change brand of detergent. 
• Items are blocking the path of the spray arm. Rearrange items so the spray arm can fully rotate. 
• The filters are dirty/clogged or installed incorrectly. Clean the filter and/or check installation. 

Dishes are not dry. 
• Improper loading. Re-load dishes properly. 
• Not enough rinse-aid. Refill the rinse aid. 
• Dishes were removed too soon. Do not remove dishes from the dishwasher immediately after wash. 
• Wrong cycle selected. Short cycles have lower cleaning performance. Choose a more intensive cycle. 

Water not pumped from dishwasher. 
• Kink in drain hose. Check drain hose. 
• Filter clogged. Check and clean filters. 
• Kitchen sink clogged Ensure kitchen sink is draining well. Contact a plumber if sink is not draining. 

Stained tub interior.  
• Detergent used contains colorant Do not use any detergents with colorants. 

White film on dishwasher interior surface. 
• Hard water minerals. Clean the interior with a damp sponge and dishwasher detergent and wear rubber gloves. Never use any other cleaner for risk of foaming or suds. 

Rust stains appear on cutlery.  
• Items are not non-corrosive. Do not place non-dishwasher safe items in the dishwasher. 

Knocking noise inside the dishwasher. 
• Spray arm is knocking against an item in the basket. Pause the wash cycle and rearrange items which are obstructing the spray arm. 

Rattling noise inside the dishwasher. 
• Items are not securely placed in dish rack. Pause the wash cycle to rearrange and secure items. 

Knocking noise in water pipes. 
• This may be caused by on-site installation or the cross-section of the piping. Contact a plumber. This is not related to the dishwasher.


Range Troubleshooting

No power or unit does not respond 
• Is cooktop firmly plugged into a correct outlet? 
• Is cooktop plugged in a dedicated outlet? 
• Has the unit been dropped or handled roughly? If so, we suggest sending it in for evaluation 
• Was there a power shortage? 

Unit suddenly stops heating during normal operation 
• There may have been a power shortage at the facility where the unit is being used and starving the unit of power. This may also occur if you are not using a dedicated circuit. 
• Check if another appliance is drawing from the same circuit. 
• Check if the fan is still running. 
• Are the air vents blocked? Check if dust or grease is clogging the vents. 
• Make sure enough clearance is around the unit. 
• Unit was set on cook mode and idle for 2 hours. Unit’s safety automatically shuts unit off after 2 hours with no setting changes. 

Pan does not get hot enough even though temperature is set on high 
• Are you using an extension cord? Any use of an extension cord over 10 feet will affect the power from reaching the cooktop. 
• It is possible that the internal coil supports may have been “dropped” due to the unit being mishandled or frequently moved. If this is the case, it will need to be sent in for repair. 

Pan cooks unevenly or does not maintain heat level 
• Is base of cookware convex/concave shaped or dented? 
• Pan is smaller than 4.5" or larger than 12". 
• Pan may not be centered. 

Fan continues to run after unit is turned off 
• The fan will continue to run until unit is completely cooled down. This is a safety feature and designed to help preserve the life of the cooktop. 


Refrigerator Troubleshooting

Your refrigerator will not operate 
• The power supply cord is unplugged. 
• The thermostat knob is set to OFF position. 

The light does not come on 
• The power supply cord is unplugged. 
• Household fuse or circuit breaker has tripped. 
• Light bulb is loose in the socket. 
• Light bulb has burned out.  

Food in the refrigerator compartment freezing 
• The thermostat knob is set too cold. 
• The food is touching the refrigerant power at the back wall. 

Food in the refrigerator compartment is not cold 
• The air vents are blocked, which prevents the movement of cold air. 
• The doors are opened too frequently or not closed properly. 
• A large amount of food has just been added. 
• The thermostat is set too low. 

Melted frost leaks inside the compartment inside or onto floor 
• The drain sprout is blocked. 
• Evaporator pan is in place. 

The refrigerator seems to make unusual noise 
• The refrigerator is leveled on the floor. 
• The body of the refrigerator is touching the wall. 
• The drip tray is placed properly. 

There is interior moisture build-up 
• The air vents are blocked in the refrigerator. 
• The door is opened frequently. 
• The room is humid. 
• The food is not packaged properly. 
• The control is not set correctly to the surrounding conditions. 

The doors will not close completely 
• Food packages are blocking the door. 
• The shelves are out of position 
• The gaskets are dirty. 
• The refrigerator is leveled. 



Sunpentown Appliance Troubleshooting

Sunpentown appliance problems

Sunpentown appliance broken

Sunpentown appliance issue

Sunpentown appliance difficulty


Product Reviews:

We were looking for a nice basic range top and this met our expectations at
We were looking for a nice basic range top and this met our expectations at a good price. I was glad to have it delivered to me without any extra cost and arrived with nothing wrong with it.
Published: July 2, 2017
Cuposer from Beltsville, MD
Source: appliancesconnection.com

First new house, first new refrigerator. Did a lot of research before buyin
First new house, first new refrigerator. Did a lot of research before buying and I'm pretty sure I picked the right one. Can't call a landlord with problems anymore.
Published: May 22, 2017
Smon1981 from Houston, TX
Source: appliancesconnection.com

We use these at work for when the client's chiller fails. It's ea
We use these at work for when the client's chiller fails. It's easy to use, easy to move around and works wonderfully.
Published: February 8, 2015
CatMCK
Source: BestBuy.com

Amazing purchase for my family, Right size, right model and especially righ
Amazing purchase for my family, Right size, right model and especially right place to purchase it from !. Keep up the great work Appliances connection.
Published: August 3, 2017
Chismakey from Indianapolis, IN
Source: appliancesconnection.com

It's easy to install....performs flawlessly. ..not noisy as some say..
It's easy to install....performs flawlessly. ..not noisy as some say..
Published: July 8, 2015
Ninny
Source: BestBuy.com

Cooks wonderful! You won't be disappointed. We also appreciate the lay
Cooks wonderful! You won't be disappointed. We also appreciate the layout of the control knobs - easy to get to and out of the way of the heat. The Sunpentown stovetops price was very competitive to other higher end tops.
Published: April 16, 2017
Hoove1996 from Tampa, FL
Source: appliancesconnection.com

Love this dishwasher. Has more stackable room than my old dishwasher. Also
Love this dishwasher. Has more stackable room than my old dishwasher. Also very quiet.
Published: April 19, 2020
Steve
Source: homedepot.com

The number one reviewed portable dishwasher performed perfectly. There are
The number one reviewed portable dishwasher performed perfectly. There are no cleaning issues at all. Everything is spotless. The only things needing a quick drying are made of plastic but the SPT has turned a 45 minute job into a 5 minute job. My back starts to hurt when I stand in one place for very long but the SPT has cleaned that issue as well. I highly recommend and compliment SPT on a job well done.
Published: March 19, 2015
realsure777
Source: BestBuy.com

My family rented a small house a year ago that did not have a built-in dish
My family rented a small house a year ago that did not have a built-in dishwasher. After a year of doing dishes by hand, we decided that a portable dishwasher might be a good investment, and are we glad we did. This thing making cooking so much easier without the daunting feeling of having to hand wash every thing you are getting dirty. It holds quite a few dishes and even a few small pots. Silverware caddy is a huge bonus. We were worried on how portable it really was going to be, but it does not take much effort to wheel this around with a full load, pull out the hoses, attach it, turn it on and forget about it. The only negative thing I could say about this is drying is a minor issue. I normally just crack the door open after it is done and leave it open over night. Do not let the ability to dry turn you away from this great product, it does a great job cleaning and the instructions are quite clear and helpful. I strongly recommend this to anyone that lives in small house/apartment and is tired of doing the dishes.
Published: February 19, 2015
Allen
Source: BestBuy.com

This duo air conditioner / heater is so nice. most of the time I put it on
This duo air conditioner / heater is so nice. most of the time I put it on the dehumidifier, and it makes it so much nicer and cooler in the office.
Published: September 28, 2015
First Baptist Church from Grinnell, IA
Source: appliancesconnection.com

The moment I saw this refrigerator, I knew I wanted it. Had to slow myself
The moment I saw this refrigerator, I knew I wanted it. Had to slow myself down to ensure I wasn't making a rash decision. I read through all the consumer reviews even the really bad ones so I wouldn't suffer from confirmation bias. Two years on, I'm glad I made sure this was an intrinsically quality product, but I also maintain that the fridge looks damned sharp in my kitchen.
Published: June 16, 2017
Beggall1942 from Birmingham, AL
Source: appliancesconnection.com

Highly recommend this refrigerator to everyone who wants the best in the ma
Highly recommend this refrigerator to everyone who wants the best in the market. I have been using it for few months now and I can totally say that it is worth the every penny.
Published: April 25, 2017
Reckessequod from West Sacramento, CA
Source: appliancesconnection.com

Burners just the right size and flames size are just a little different for
Burners just the right size and flames size are just a little different for the different items I'm cooking. Glad I bought it. It is very easy to clean and the heating is easy to control. I would recommend it to anyone.
Published: May 23, 2017
Thates from Albany, NY
Source: appliancesconnection.com

Installed this stove 2 month ago and I am very glad about its performance s
Installed this stove 2 month ago and I am very glad about its performance so far. It works well. Never had a problem with it. Very strong and has nice features.
Published: August 21, 2017
Losayin from Salt Lake City, UT
Source: appliancesconnection.com

I am a 65 yo grandmother raising her 9 yo grandson. This is perfect for us
I am a 65 yo grandmother raising her 9 yo grandson. This is perfect for us - I really checked around and Best Buy's price beats anyone else's by a minimum of $100 PLUS free shipping. Unbelieveably well packaged. took longer to unpack than to set up and use. Instructions are not very good - 2 things to point out - the white hookup part SLIDES down, insert silver adapt (you have already put on your faucet) and let it slide back up over adapter. No leaks so far. also, to lower top shelf, pry off end caps on arms with a flat blade screwdriver in a little slit on the side and they pop right off, roll onto lower set of wheels and there you go. washes everything clean, clean, clean - just rinse and don't leave on gobs of food since it is not going through a garbage disposal. have washed 8 x 8 pyrex pans, pots and pans in addition to regular glasses and plates and no problems. It is true it does not dry but everything is dry when they come out except for plastic for some reason - but a pass or two with a dish towel takes care of that. LOVE this machine, moves so easily with almost one finger touch, hooks up in 3 seconds, and you are ready to wash. hope I am as pleased in 2 years as I am now!
Published: January 19, 2015
Allen
Source: BestBuy.com

I'm a low maintenance guy which is why this Sunpentown refrigerator is
I'm a low maintenance guy which is why this Sunpentown refrigerator is perfect for me. Plug it in and it's ready to go with no extra doodads that can break down.
Published: September 4, 2017
Suposed from Atlanta, GA
Source: appliancesconnection.com

Great product for my restaurant. I use this product a lot to prepare variou
Great product for my restaurant. I use this product a lot to prepare various dishes for my customers. Customer's love the way food is prepared. thanks for the fast shipping.
Published: January 15, 2015
Leroy G. Walker from Madison, WI
Source: appliancesconnection.com

It works great! Easy set-up, even came with a little window kit so you don&
It works great! Easy set-up, even came with a little window kit so you don't have to cut up ply-wood and board up all the windows. Just screws in and you done. The unit setup is easy. Keeps the master bed room cool on hot nights i still use a fan but i would say if its 95° outside this little unit keeps this room at least 73°-75°F. For the price i paid when it was on special is totally worth it.
Published: July 8, 2016
drxbong420
Source: BestBuy.com

Excellent air conditioning unit. I'm very pleased with it. However, It
Excellent air conditioning unit. I'm very pleased with it. However, It was a little tricky to set up the exhaust hose.
Published: February 6, 2015
Lucas from Bradenton, FL
Source: appliancesconnection.com

I highly recommend this SPT dishwasher, I own it and bought it with my own
I highly recommend this SPT dishwasher, I own it and bought it with my own money, so my opinion is unbiased and truthful. This dishwasher is extremely quiet and has cleaned all my dishes perfectly and spotless. All my dishes fit easily and I was nicely surprised to find how much you can fit inside. I use Corelle dishes and I can wash a full service for 8 (plus more) easily in one load. I love the timer countdown feature and the chime that plays when the dishwasher is finished. It's also the only washer I could find that matches all my other Stainless Steel and black trimmed appliances, but I highly recommend it for much more than it's appearance. The manual is easy to read, you get a dish loading chart with pictures (nice for newbies) and detailed pre-wash, wash, rinse and dry times and temperatures as well as the time it will take to complete each of the six cycles offered. My previous 18" portable dishwasher was 8 years old (was white exterior so replaced with the new stainless steel appliances I bought here at Best Buy) and even back then cost more than this SPT, but it didn't have as many features, nor did it wash as well as this dishwasher. The quality of the build is very good and the stainless steel interior is better than a lot of the higher priced standard sized washers I've seen. I also love the Adjustable top rack with flip down holders for stemware or to use as a small shelf. The racks are a high quality, very sturdy and the taupe color rack coating feels soft and thick to protect fine dishes. I really love the bottom shelf has two flip down dish guides (See pics) for when you want to wash a larger bowl or pots and pans, very useful. All together I highly recommend this great dishwasher and can I say again how Quiet it is! I've included pics of the interior as they were almost none existent online, so I hope that helps. Any questions I'd be glad to answer them. Thanks
Published: April 19, 2017
HonestJoe68
Source: BestBuy.com

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