I have three 20i, 4 ton, dual fuel heat pumps on my home. The house is 5 years old. All three of these units have had major failures during the 5 year period. Failures include a heat exchangers, two leaking condensers, failed blower motor, failed gas valve, multiple failed circuit boards, failed thermostat, and a total air handler failure which resulted in the entire unit having to be replaced. Two of the failures resulted in the units being down for over a month before parts could be obtained. I have had multiple homes with many different brands of HVAC units. This is my first experience with Trane, and it will be my last. My house was custom built and is toured by many people for construction ideas. When asked if I would change anything, the only thing I advise people to do is stay from Trane HVAC units. When the warranty is up on these three units, I will very likely replace them all with another brand. Its obviously Hard To START A Trane.

I purchased my home in 2010. The Trane AC was installed new in 2007. I have had issue after issue each and every year ironically at about the same time each year. I do not touch the unit. It is set for constant just about year round living in FL. First, it was a non-issue HVAC service call messed around with unit and said it was all under warranty - never got a real answer but the service call was $300. The second year it was the hi/low switch which cost me $300 in labor. Today, it is the blower again under warranty but labor costs are at $200. At this rate, I will have paid for this unit again before it should be time to replace it.

2012 Trane heat pump lemon - We purchased this through Lowes 8 months ago. We use wood heat in winter so the breaker is shut off 4 months. So far, its 7 attempts to fix error messages. Trane sent rep from corporate office and he fought with GM of Lowes in the living room saying he is so busy with these calls and do not bother him again, to just call service tech. Thats 7 attempts in 8 months. Please, if you are having problems with Trane, lets all get together by email and find a litigation attorney. Im afraid when warranty is up. I have read stories of people replacing coil every year at $1300 a shot. I have Trane xl21 and ad I type. Im waiting for another Trane repair guy? Lowes has done nothing besides the normal, Im so sorry crap. It shuts off with different Err messages. The last time it happened, I thought the dogs had to be dead when I opened the door. We live in North Florida and depend on ac.

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter of 2008 and have had 10 service calls on it during that time frame. Number 11 will be done this week. When the unit was 2.5 years old, the compressor went out. I had to pay for the service call, Freon and incidentals. Last year, the unit had issues during the winter. A leak developed causing the heat pump to quit working and all heat came from auxiliary heat strips. My electric bill soared to $1,100.00 while the former highest bill had been $400.00. I have lived in this house for 9.5 years and know what to expect for electric bills. The service technicians made five visits before supposedly repairing the problem. I was billed $1,800.00 for these visits. Each time they came out, Freon was added and charged to the bill without ever fixing the leak. Now this winter, I have the same problem. I suspected that there was an issue (the unit was running on heat strips a lot more frequently) so I called for service. The tech said everything was operating as it should. I paid the $80.00 fee but was not satisfied with his findings. I contacted a different company for a second opinion. They too said everything was working fine. Less than a week later, I awoke to a 7 degree difference between thermostat and room temp. I called them back out and they said it was the thermostat. $150.00 was the charge for this visit. Two and one half days later, the same thing occurred. This time they checked the Freon and found it to be low. Four pounds were added (more money) but the tech said he would have to come back to try to find the leak. That was last Monday. I am anxiously awaiting to hear what the problem is this time.I am at their mercy. The unit still has four years warranty remaining on all parts but I cannot keep putting money into this lemon. If anyone knows of any recourse to Trane, please advise. I have spent over $3,000.00 in service calls, repair costs and added utility costs because of this unit.

I live in the second most populous area of Virginia. When My Trane furnace quit working the HVAC serviceman said it needed a part. If it was in stock locally no problem but there is only one local parts distributor which, of course didnt have the part. 3 to 5 days to get it!! IT MAY BE HARD TO STOP A TRANE ITS EVEN HARDER TO GET ONE REPAIRED. Based on my HVAC Servicemans advice my replacement furnace will NOT be a Trane. Overpriced, Overhyped, Poor Service.

I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that were installed in 2010. The first major issue was April 2017. The coil in the air handler corroded from dissimilar metal corrosion. $3000 later for a Trane Parent American Standard Air Handler. July 2017 same thing happened. The repair guy put in $400 worth of super seal to get us through so they would not have to replace the other air handler in the attic. Nov 2017 it died. $6500 for an American Standard split Heat pump replacement. Jan 2018 the original Trane Condensing unit GE ECM condensing fan motor failed is been warm so researching why Trane would use a variable speed motor in an application where the whole unit is a single speed and the condensing fan runs at single speed.The main difference (Wholesale $600) vs a $150 + $10 capacitor connected to your T1 & T2 terminals. My AC guy said that the wont get a computer code when the fan fails again. Im like DUHHHH! The compressor was running and the fan stopped. Thats how I know it failed. Why would I need a computer to tell me the P.O.S. TRANE unit has failed. I am not expecting much better out of the American Standard. I am sure they are all made in the same place with different labels slapped on them. I know some of the cheaper brands do the same thing from a rental property where my 12 SEER unit ran for over 20 years. Doesnt Take much to stop a Trane but it sure takes an act of God to get the parts for them.

In April of 2017 we bought a new Trane heat pump. In early December of 2017 we found out the reversing valve was defective and that was why we had no heat. We asked Trane to replace the unit because we felt it was defective from the factory and they refused. They covered the cost of the part but we had to pay $860 in service charges to have it installed.In June of 2018 we spent another $220 having a fan capacitor replaced. We contacted Trane Consumer Relations and this time they offered to cover part of the labor charges with the condition that that would not be liable for any future charges arising from defects. We knew the equipment had a history of problems and turned down their offer.Now in May of 2020 we are looking at another $800 in service charges to replace a defective and leaking cooling coil. Trane Consumer Relations has refused to help in any way. They told us to go through the service company we are using and have them go to the local distributor. In addition to refusing to do anything to help the supervisor in Consumer Relations was evasive when asked simple questions and refused to answer some questions.

Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in half! While the prior unit was also a Trane it was a left over R22 unit to match our condenser, it only lasted just under 10 years. The new unit is a variable speed one and can absolutely freeze your butt for less $ than that old one could just barely keep up! Happy camper. :)

I recently found it necessary to replace my 20 year old central HVAC. I contacted a local HVAC contractor in Denver for the job. They replaced my system with new a Trane furnace and A/C system. After waiting in 90 degree heat for 10 days for the equipment to be delivered and another 2 days for installation, when they flipped the switch - nothing! After another day of troubleshooting they discovered that a circuit board was defective! 8 days later, the new circuit board arrived. That finally got the A/C working. After a few days I noticed that the fan noise was really loud, constantly. After another service call, they determined that the fan controller was defective, and oh by the way, the heating was not working. Im sure it will take another 10 days to get a new controller. This is on a brand new, top of the line, $15k system. I strongly recommend that you consider another vendor for your HVAC. Trane clearly has quality control issues.

Installed a brand new HVAC unit in 2013. In 2018 the outdoor line cracked twice not covered under warranty. $400 to fix. In 2019 the compressor went bad. Apparently you have to register both the unit and the compressor separately in order to get the 10-year warranty. Which in my opinion is a scam so that maybe youll miss it and they can reduce the warranty to 5 years. At 5 years and 11 months $1,000 compressor went bad. No help from Trane at all. $1,900 bill this time, and only a one-year warranty on the new compressor. Buy another brand.

My home in SW Florida was built in 1967. Any HVAC system will have a challenge keeping up with the humidity and high temps here. My Trane AC system is 6 years old. It performs pretty well for the most part. I use cheap filters that allow the system breath and I replace them every month. Don’t waste money on expensive filters unless you have serious allergies. Thick filters make the AC work harder and will wear out the equipment.General maintenance is easy and I am diligent about keeping the outside unit clean. I use a spray bottle with watered down Dawn dish soap and a garden hose. I regularly clear the drain pipe with my shop vac. I had a routine check-up recently from my home maintenance provider (HomeTech - I highly recommend) and asked the tech why cold air is blowing out of the crevices around the maintenance doors and bolts on my air handler. Plain and simple, it is a design flaw. He said he sees it all the time on Trane units.I called Trane to find out if there was a replacement part for the casing or a recommended remedy. It was a runaround... All they would tell me is to call my dealer to evaluate the problem. That would cost me $119 for somebody to come out and say, “yep, there’s cold air leaking from the air handler into your garage. Ill call Trane and get back to you.” Parts are covered, but there was no evidence of parts available. Please! My solution was Gorilla tape and bubble wrap to cut down the loss of cold air. It worked, but it really shouldn’t be so difficult to get a straight answer and a fair solution. I paid a lot of money for my AC system. I didn’t expect to be patching it myself.There is a lot of room for improvement.

My first 3-Ton Trane 18XL system installed in December of 2004 lasted until May of 2018. I live on an island and so my condensers are exposed to harsh conditions, even so my old system never stopped until the condenser coil sprung a leak on a copper to aluminum factory swaged joint. I replaced the system with a new XL 18i condenser and a TAM9 air handler (AHU). This new AHU lasted from May 2018 to December 2018 having developed a leak on a factory welded u-joint. My dealer in Miami was kind enough to provide a new coil under warranty but Trane would not pay for the shipping and wanted me to send back the defective coil back at my cost. The new AHU coil installed in late March 2018 and lasted until late May 2020 and failed the same way as the first. My dealer was swift in getting me a warranty replacement again but said Trane offered no comment about why the same failure happened. My dealer also noted several other failures of the same nature on AHU coils he supplied over the past year. This is very concerning to me as my previous Trane units seemed unstoppable. Now I think it is time for Trane to change its slogan to Trane stops every year. Ill be looking for another brand if this one fails within the warranty period.

After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.

Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.

I purchased a new heat pump/ propane unit, to save on the anticipated high energy cost. Since, my bills have increased by nearly 40%! I used the National Weather Service Tables to try to make a fair check. SURE ENOUGH, this energy scam using the (more efficient units) is a scam.

We bought a BIG 5000 sq. ft. 5 br/6 1/2 bath house in foreclosure to renovate. We put 4 brand new, high-efficiency Trane central a/c units because wed always heard Trane was the best and thats what we wanted: pay a bit more than the rest upfront, but get the Best so you wouldnt have to worry as much in the long run... Apparently with the new high-efficiency units, it doesnt quite work that way... We had the house 9 yrs: for the 1st 7 yrs, there literally was not any 6-month period that 1 of the units did not require significant repair service; sure the parts were covered, but not the service calls - it cost us a LOT of extra money.There was a BIG lot next door and a brand new house was built while we lived there. The new owner put in all new Trane units. For the 1st year or 2, there was an a/c service company at that house almost constantly: he and I used to text back and forth rolling our eyes and shaking our heads at whose Trane system was the crappiest. All the service technicians concurred that Trane USED to be the hands-down best, but that things had changed at the top and they were now quite mediocre.

I have purchased several TRANE HVAC units over the years, as have my family. I have 2 new units 2.5 years old, in March, I was told the evaporator coil was broken and all the refrigerant had leaked out. I have maintained my units as recommended, even bought new Freon lines to avoid the whole leak scandal. TRANE did replace the part and paid 1/2 of the labor which was $1200. A month later, 2 capacitor motors are broken--on these 2.5 year old units. Customer service staff are robots that keep repeating they will not honor labor assistance but one time, they have no desire to discuss doing right by the customer nor will they allow you to speak to anyone in upper management that may actually care. NEVER BUYING A TRANE AGAIN.

My wife and I bought a house a little more than a year ago with a 5 year old Trane TAM7, which at first was a major selling point. In the year we have had it the outside unit motor failed and the entire inside unit is currently being gutted and replace from a defective motherboard that seems to have affected all the other parts. Trane techs at the Trane supply in Orlando have repeatedly given false information on the units problem and false fixes that have cost us and our techs working on the almost 24 hours of repairs and it is still not fixed. It has been 6 days since our unit stopped working and Trane tells us now it will be another 5 days until another part can be delivered and ready. Trane has been unhelpful and inconsiderate of the emergency of not having air conditioning in Florida when the heat index is over 100 and have done nothing but promise results from its equipment and parts which are not being met. This product is quoted as reliable. I believe if the unit hasnt worked properly for more than 5 months at a time without an issue occurring and HVAC techs needing to come and repair the unit then it is not reliable and should not be marketed as such. We have 8 pets that live with us and being without a air conditioning unit in the central Florida area can have negative effects on their health or possibly be worse. I believe Trane is responsible and is being negligent to their products and consumers that ultimately suffer from this negligence that Trane is refusing to be accountable for.

Once AGAIN I am having to pay for ANOTHER repair on my 2006 XL14I Trane that I purchased in 2006. In Feb. 2013, I had to have the compressor replaced; June 2009 I had to have a coil replaced. Now at the current time, I am waiting on a new circuit board that goes on the fan motor. The parts are under warranty for 2 more years, but I am STILL having to pay for the labor which IS NOT cheap. But I SHOULDNT have all this trouble with a $5000 product that is ONLY 8 years old. Moral of the story is: DO NOT buy a Trane! Years ago they were a good product but NOW they SUCK! So heed the warning if you are looking to purchase a heat pump. NO TRANE!!!!

Trane XV90 Furnace is a Bummer. This furnace was installed 7 years ago. I am now faced with replacing a cracked heat exchanger for $1200 (labor only; warranty covers part) and an end bell/fan motor for about $1500. No way should this be happening on a 7 year old unit. Might as well install a new furnace (different brand) for another $2000 and get a 10 year parts and labor warranty!

We installed an XL15 system in our home - heat pump, air handler, etc. near the end of 2011. 6 mos. after it was installed the fan motor on the air handler died. It took a week to obtain the replacement. Now, in May of 2019 were dealing with the need for other parts for the air handler - a circuit board, valve, EVAP sensor and another sensor. Parts take much too long to be obtained. They say 3-5 business days, but were already past 4 days and I dont expect to see them within 5. So, buyer beware that unless the part(s) you need are readily and locally available, you could have a problem. The risk is high and when we replace this system it will NOT be with a Trane system.

Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to help by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!

I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak... Finally customer had enough of their servers shutting down in emergency mode causing damage and customer loss.. We lost complete trust in the ability of this unit to hold a refrigerant charge. I stepped in again and installed a complete new condensing unit, crane rental, spot cooler rentals and all.... Thousands of dollars later I demanded Trane reimburse the cost of the new condenser and I would handle all other cost and rentals, they declined! The 10 ton Lemon is stored in the back of my shop at the moment (in case I need it for proof). Needless to say I have ended all sales of Trane and American Standard.

When we built our house 8 years ago, the builder insisted on installing a TRANE unit with the suggestion that they were a very reputable company with a good product. In the 8 years weve had it, weve had 4 service calls on this unit, the last one was today and the tech informed me that the cheap copper tubing was rusted through and the condenser was damaged, total cost of repair will run me over $ 2600 to replace the air handler, the coil and filter drier. This is utterly inexcusable. Ive probably spent almost 1500 already on service calls and repairs on an 8 year old unit, pathetic.

We purchased a Trane HVAC system in 2006 for our new home. The home was not occupied until mid 2007 so the unit was not in use until then. The air conditioner is XL14i and the gas heater is unit XV90. Since then we have spent well over $2000 in labor costs to keep the unit running. The control board was replaced twice, once in June 2012 and again in March 2013. We came to learn this was due to a design flaw. We have had switches and contacts replaced several times, and are now in the process of having to have the coils replaced. Each time we have had to pay labor costs. We went to Trane and asked for reimbursement of labor for the control boards since it was an obvious design flaw. The same is true of the coils now being replaced. We were flatly turned down the first time, and I am sure we will be turned down again. I have no problem paying labor costs for a part that wears out, but when the problem is design the company should be liable. Take my advice. NEVER buy a Trane. It is a piece of garbage. We have spent several days last summer and this summer with no AC, and this past winter when the heat didnt work because of the control board issue. Fifty eight degrees is not a comfortable temperature in your house. I am angry and disgusted that a company that advertises you cant stop a Trane is so poor at standing behind their product.

Bought a new house in June 2017 and saw that it had a Trane HVAC unit with a heat pump. I was thinking it would be like the Trane unit my dad bought 30 years ago that is still running, but it wasnt. AC worked fine from June till November when it started getting cold. Turned the heat on and the house actually got colder from the air coming out. Called the builder and filed a warranty claim. The HVAC installation company Carolina Comfort wanted to leave me without heat for 2 weeks. I called my realtor who got the builder involved and 5 days later they had the new valve to food it. Called the dealer and Trane telling them this was ridiculous and they needed to replace the unit since it was overheated from the bad valve. They said not going to happen. Fast forward to December 2018, as it got cold again and I turn the heat on it worked for one day then blew cold air cooling our house instead of heating it before I shut it off. Called Carolina comfort again and they looked at it and said the compressor failed from running last year with a bad TXV. Called Trane again and they said its fixed, thats all they are going to do. I explained that I am not comfortable with this unit being 0 for 2 in 18 months during heat season. They said it is what it is. Next time Ill buy a carrier Lenox or even a Goodman before I ever buy a Trane unit. And if I buy a house with a Trane unit already there, Im going to get a warranty to plan on replacing that trash. Done with buying Trane.

You can stop a Trane! I had two brand new Trane units installed into my home. Less than two years ago. One of them can’t be fixed. My HVAC guy came out about five times. He’s done everything from change valves to Freon to pulling vacuums etc. Trane won’t stand behind their products, their consumer relations department is useless. Three different people gave me three different responses on how they would or wouldn’t help me. Today a supervisor told me that all of the three people I spoke to are wrong and they can’t help me and won’t. My unit is new and it is installed properly. It doesn’t work! Garbage! Run!!!

So recently, i purchased a couple Trane air conditioning units for the home. I was downstairs testing the home for the new winter in our new home and noticed that one of our current furnaces that came with the duplex was failing to fire. Not only is this a fire hazard, but it means it could be a cold winter for our upper tenant. I examined both units and they both appeared worn and used and the other one was likely going to fail. I went to Trane.com and found a unit that I really wanted. Ended up with the XL95. They were a little pricey, I'll be honest. But their multi-speed blower, auto mode for the fan motor, and super high efficiency has been amazing so far. We've had them for a few months and Wisconsin is just starting to get cold. I got the home down to 60 degrees and wanted to see how quickly I could get the home warmed up to 70 degrees. Took me 10 minutes to get us there and maintain that temperature. Overall, I am overly satisfied with these units and my tenants will be as well.

Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. This was installed on Feb. 20, 2013. The heating is poor. We have a finished basement and it never gets above 58 degrees F. When I sit on my couch just above the furnace, it feels like I`m riding on a train. Have had numerous service calls but they don`t know what`s the matter. Theyve changed motors, adjusted parts and used their diagnostics tools and this is the installers. Now have to wait for the big experts from Trane. I was told by the company that sold and installed the furnace that they were coming about 2 weeks before. I even contacted Trane company myself. Still waiting .

Barely more than 5 yrs ago, I had a gas-fired furnace model TUH2D120A9V5VA installed by a reputable HVAC dealer. Last week during 19 F weather, the blower motor quit costing me $1600 in repairs. I wish I had seen all the complaints on the internet before purchasing my furnace and A/C units. Trane obviously has a Quality problem for which their warranties are inadequate. I will not be purchasing another Trane product and I will make sure that my neighbors (neighborhood & internet) are made aware of Tranes numerous bad reviews. They are obviously more interested in their bottom line than in their products.

Put in new unit 2014. Took two weeks plus to make it run, never has run cold. In first year the compressor, evaporator coil, expansion valve, and circuit board replaced. Next year it stopped again. The tech. came out and fixed it again. Still not cold. 2016 broke again, evacuated Freon. Put in weighed charge. Replaced some parts and left, still not cold. 2017 stopped working. Original company quit working or selling Trane. Called four companies to fix it. All four said no longer will work on this system because of no Trane support plus Trane techs do not know XV20i heat pumps. NEVER BUY TRANE!!!

New installation of furnace and heat pump/AC system installed in 2014. Heat pump compressor just went out Nov 2019. Part is warranted for 10 yrs, so that was covered, but labor was not. Expensive labor cost that is for sure. The installers who did the original installation commented that Trane had wiring issues with heat pumps late in 2014, and changed how it was connected at the unit. In fact this installer had trouble getting the replacement heat pump to function correctly, and had to call the Trane reps, and they walked him through the new method of wiring the pump. It was changed because it was causing the pump to cycle too often, and led to early failure. Hum...sounds like my pump. Installer said Trane will do nothing for you. Im angry that Trane knew they needed to change the wiring schematic and did not notify existing installations about it. I feel they are responsible for this issue on my unit.

In 2015 I purchased a Trane XL 20 heat pump system with variable speed air handler and heat pump. Installer moved out door unit from where the old unit was to a place that made installation easier. As it was summer and the unit was in cooling mode, the outdoor unit was much quieter that the old one. When the weather changed and the unit went into heat mode the outdoor unit became so loud that it could be heard throughout the house. I called the installer and they came out and assessed the unit and informed me that the noise was normal. As the unit now sits outside my bedroom instead of the kitchen, it can be rather annoying if the weather is really cold and the unit is running at 100%.After about 3 years I awoke one morning to an error on the thermostat and no A/C. Service man checked unit and said the wire tie holding a piece of foam insulation around one of the lines inside the outdoor unit to keep two copper lines from chafing, had rubbed a hole through one of the lines and caused the failure. He took pictures and noted it on the service report. I contacted TRANE, as to me, this was a factory flaw in the wire tie placement. TRANE requested documentation which I provided. They rejected the claim and I was out almost $1000.00 to repair the unit. As far as efficiency goes, the unit has lowered my over all electricity bill. Also the filters for the air handler state that they are 4 inch filters but in actuality they are 3.75 inch. As such filters purchased on the open market do not fit and requires one to buy them from a TRANE installer or dealer.

This Trane air cond 3 ton wasnt working the day my installer put it in the first year it was installed. Sept 2014 something with a valve and the wrong oil used in this units and Trane knew about this problem. Took over 6 weeks to repair. It was a nightmare. Even my installer didnt want to fix it. Took weeks for a part. They would not rush to help me, my wife and mother in law who had health issues. They were ** on the phone. Now I have a bigger problem with the heat system once again. ** cost me 700 dollars out of my pocket this time. This unit only 3 years old. 200 for shipping, 500 for labor and still waiting for part November 11, 2017. O-rings in the heat exchanger are burnt out like the space shuttle Challenger in 1984. This causes the furnace to run hot and will not lit so now youre in the cold. Check it out on youtube. If you want to be hot in the summer, cold in the winter with a big repair bill Take my advice. Do not even think of buy a Trane AC or heating or whatever else there. Wish I knew beforehand.

We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? Id love to join in.

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

New home built in 2007 new Trane furnace installed. Wrong from install, noted by the service technician during a routine maintenance check and trying to fix a water leak coming from side of furnace. Charged me $187.95 and still that night the water leak continued. The next day 3 other techs came and tried to diagnose the problem. A roll of duct tape and lots of PVC piping later, the leak finally stopped after making my new furnace look laughable. Now we have rust issues caused from the water leak causing parts and switches to degrade and corrode. Needing a $20 part replaced the same reputable Trane dealer would like to charge $278 plus tax for something their bad install job caused to go out. After explaining that I feel the part was damaged because of the water leak that developed from a bad install and should be replaced at no charge, they told me I should just buy the part and replace myself. I said Im not going to do that and they told me they are wiping their hands clean of me and walking away from my situation. I tried to call Trane and they hung up on me. I tried sending email and they tell me theyre free to charge whatever theyd like to charge me as they are independent dealer. They do not want to understand that these problems are because of either a bad product or simply the bad install the tech admitted to. I will never own another Trane product during my lifetime. Horrible customer service and worse product. You can see from my photos the install job they did to my Trane furnace and the rust that has developed. And yet still no one from Trane or the installer would like to take blame.

Have had issues with indoor air handler letting condensate water run in our house. Had been worked on more than 6 times by two different certified installers and a Trane representative has been out as well. The original installer walked away and wouldn’t honor warranty or extended warranty that had been purchased. Had to pay out of pocket a second installer to come fix the issue which returned the following the summer again.

The original blower wheel installed in model 4TGB3F48A1000AA Furnace Air Handler is inappropriate. In my estimation, it was designed to fail. In my case, it failed just after 4 years of service. The notched blade design is not compatible with a direct drive system. The amount of overlapping material of the blade relative to the dual center drive disks is not sufficient to withstand the rotary forces placed on them by the motor. A solid blade design would be the best option. I would suspect that others have had the same issue. The seasonal HVAC tech who performs bi-annual service noted that he was very familiar with the sound this particular blower wheel prior to failure. As it stands, this item is not covered by any warranty and supposedly can only be installed by a licensed Trane technician for approx. $500.Failure in this case equals the dual center drive disk slipping out of its original position. Each fan blade skips out of its designated slot allowing the drive disk to rotate irrespective of the fan assembly. DIYers will be happy to know this can be replaced for less than $70 without any special tools. Just match the blower wheel attributes to those listed on Emotorstore.com

My first Trane unit lasted a little over 10 years but bought a new one back in 2017 which has been a constant drain on my wallet. The furnace part seems to be OK but the AC part is worthless. Even though its still under warranty (parts only) am not sure if I am going to get it fixed. Installed a couple of window unit last year when it was broke down and am think about just using the very cheap window units all summer. Folks save your money and stay away from Trane.

For our home we have purchased two Trane Air conditioners in last seven years. First one lasted only 5 years and I had replaced with another Trane Unit for upstairs bedrooms. It was big mistake. Second unit was installed on March 15, 2014. Annual maintenance contract was signed with installer. In last week of July 2015 AC compressor stop working. We have to sleep on the floor downstairs until new compressor was installed on August 3, 2015. July August are hottest months in Georgia. In April 2016, our air conditioner stop working again. Tech person diagnosed that indoor coil was leaking and it was replaced. Again in August 2016, compressor was stop working and we are without air conditioning in our upstairs bedroom for last 3 weeks. We are sleeping again downstairs floor for last 3 weeks.Thank God downstairs Tempstar AC unit still working next to Trane AC Unit for last 35 years without any issues. Now that is manufacture quality which I do not find in Trane Units that I have dealt in last seven years. I have to pay $160.00 for diagnosis. When I contacted Trane customer service at 1 800 945 5884 two weeks about their defective product and ask for replacement unit, I got around. They keep losing my supporting documents and I have to resubmit 4 times on email provided. Finally after two weeks, escalation specialist Jennifer ** contacted me to advise that company policy does not allow to replace unit and I have to spend my own money for labor cost. When I insisted then she offered me $500.00 maximum to repair unit.Any reasonable homeowner expect that their big investment in brand new AC unit would last only two years. Other brand name like my Tempstar still working after 35 years. My conclusion is based on my experience that Trane Units are manufactured poorly and lack quality control. Please do not buy Trane AC products, unless you want nightmare dealing with repair cost, discomfort and hassle with their customer service. The company does not stand by with its products.

September 24, 2011, we purchased the entire Trane Duel Fuel System from McCrea Heating and Air Conditioning Service of Virginia for $10,000. This included a variable speed 2-stage furnace, top-of-the-line Trane heat pump, new coils, and a whole house humidifier. The system worked for a year. In September 2012, we started to get error messages on the thermostat. Since calling McCrea to fix this system, they have been here seven (7) times. The problems were no outdoor temperature reading, the system not being able to switch from heat pump to furnace when the temperature dropped below 35 degrees, and the humidifier stopped working. Most of these issues are related to a defective relay panel, which Trane apparently doesn’t keep in stock, or they break quite often and they can’t keep them in stock. The system still does not work as advertised and has not worked correctly for five (5) months. I do have a service contract with McCrea, and all repairs have been under warranty, but the system still doesn’t work correctly.

We purchased a Trane XL18i high-efficiency heat pump back in the fall. We have had many issues with the unit since installation. It was initially not installed correctly and continues to not work properly. We thought Trane was a good product, but we are seriously questioning this. Now that the season has changed and we are using A/C for the first time, it does not work correctly. We spent thousands of dollars and NO ONE seems to be able to rectify the issues. We have been given our 3rd thermostat (I dont think theres anything wrong with the thermostats), and Im really not so sure that there isnt a much bigger issue with the installation or unit itself. We believe at this point that the entire installation needs to be checked, including all wiring that was done with it to find the problem and resolve it once and for all. The Trane dealer we used is useless, so we called the Trane 1-800 number and requested a field service rep be sent out. They refused and said that they didnt care about the issue, talk to the dealer. They really dont stand behind their product! We are obviously not alone with this experience, so couldnt we all band together for a class action lawsuit? Any attorneys reading this or does anyone know an attorney who would take this on? I am on board with this. We would love a refund at this point and have them take all the equipment back so we can go with another company. Wishful thinking.

I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i air conditioner 4 ton capacity) in June 2009. The cost was $8,500.00. I thought Trane was a good unit. I had a Lennox builders grade and it was 15 years old and thought I better replace it since it was going to cost me $400.00 to repair because ants got into a part. Well, 4 seasons later the air is not working and the repairman told me there is a leak in the A Coil. I told the repairman I always heard if something goes wrong with the A Coil you need to replace the unit. He said he usually recommends this and it would be over $4000 but since the unit is not even 5 years old he said to just replace the A Coil. The part is under warranty but the labor would be $1200. Good grief!!! This must be a very difficult repair since it costs $1200 to fix. I thought I was buying a good product but now I know not to recommend Trane to anyone. I guess I better hope the furnace works this winter.

I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil. I called Trane and reported this issue after the 2nd coil failure, surprisingly the customer service guy named Alex offered me $67 to help me pay the repair. I was amused!!! $67 to help pay the fix?! I felt kind of he was trying to close the case using a small quick amount of money to zip my mouth. Honestly speaking, I am a busy single mom, dont have interest and time to make money in this way. I never thought of the reimbursement until one of CS reps mentioned it. More important, I just wanted an explanation and apology, cause we stayed in FLs coldest winter time without heating for a week, and suffered another hot week in FL summer without cooling, within 5 months apart!!! This was really frustrating! More frustrating is because this unit is TRANE, a 5500 bucks durable product! After the explanation with Alex, he doubled the reimbursement to USD 114, then I mentioned the first time coil failure, he doubled the amount again!!! I was totally confused again! I asked whats their reimbursement standard. He said they didnt even have it! So I requested to talk to his supervisor. The lady named Sylvia ** called me back a couple of days later, and blamed me I didnt do maintenance job before. I had another leaking fix for this AC unit in 2014, paid 75 bucks to repair it. It might make sense so I decided to took the responsibility for the first Coil Leaking failure in Jan 2017. However she still couldnt explain the second coil failure, continued to blame me its my fault. She did not apologize, instead denied this is a defective product and argued the product had no problem, even after she talked to my installer, who has 30 years AC experience and addressed the defect issue. The lady was rude, lacked CS skills. She refused to give me an apology from the beginning, really made me concerned TRANEs customer service. I requested her supervisors contact, she argued she had not, the letter if I wrote, would come to her any way! If I didnt agree on the offer, she would withdraw the offer and close my case!!! What a threatening CS rep!!! Anyway, I had no choice and accepted their USD 217 offer, however I would not trust TRANE, claimed to be the most RELIABLE AMERICAN product any more!!!

Im a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, its like buying a car. You never know when youre going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasnt in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.

No one is listening! Trane/Standard does not hold dealers accountable and your products do not perform as advertise and are not reliable. Everyone passes the buck. Do you stand behind your product from assembly line to customer. Or do you pass the buck too. On 2/29/2008, I bought a Trane HV/AC System for $7306.88. The heat pump was an XL14i and the Train Air Handler was an innovation system that was going to be like a breath of fresh air with variable-speed control. Both systems promised very high tech features, to include quiet, high efficiency, durable, clean air, first rate warranties, and reliability -- do this words sound familiar. These are the features that were promised to my wife and me. Now, I have a piece of junk and I will never recommend to anyone to buy a Trane or Standard AC unit. We have to keep replacing parts and it keeps making a clanking noise when the heating cycle shuts-off. Now, the Trane certified service agent states that my units cannot be matched and I have to live with the problem and they will keep charging me for the visits because Trane/Standard Extended Warranty will not cover it. What a mess. Your company is not holding dealers accountable for the services and your product is not reliable. I need help. No one seems to want to do the right thing. They keep passing the buck.

Replaced old furnace in our new home. We had new duct work and the Trane v95 put in, 4 months later the ductwork fell down. Then the burners went out on the furnace, had to be replace after 3 months of use, said our basement was too damp. Had to have it serviced again for continuously running and not heating wasting my propane. They said it was our fault we didnt buy the extra warranty. Not everyone has the money to get that. Once again the burners are not heating one year after repair. Each time this has cost me 179.00, the part was under warranty. I am pretty handy but this is ridiculous. They were rude to us and blamed us. My galvanized ductwork was replaced with the foil foam stuff and I had to make many repairs from the mice eating it. Not to mention it keeps falling down heating and cooling my crawl space. We live in the country. They had a terrible time getting it to work at first. That should have been my first clue... I called home depot about it many times and the service company. When they did come out I ended up doing some of the work. Dont have an order number, bought it through home depot. OH, they are no longer using the company that installed my furnace. Too many complaints...

After spending over $16000 for two Trane A/C XL 20i units from Protocool Air Conditioning, 18 months later they said they made a mistake and billed me another $1000. In the first year, one unit stopped cooling and they could not find small leak. Even though it was under warranty, they just refilled it at different times, and I have had the problem every 4 months. I called a different dealer, and he found the leak and has to replace the COIL for another $800 for labor, which is no longer under warranty. Also, in this same period of time, the entire duct system filled up with water from condensation and cost me another $1800 to repair and replace. I have since learned this is a common problem with these units. Trane offers no service help at all. They are impossible with which to get in touch. They only send you to another dealer, which is hit or miss whether they know what they are doing.I suggest you do not waste your money on these expensive units when a Ruud or Rheem unit for a quarter of the price will operate fine with less maintenance. My old Ruud lasted over 15 years with very little maintenance. I also suggest you do not deal with Protocool Air Conditioning in South Florida. I still feel they overcharged me and then gave bad repair service. If anyone would like to talk to me personally or see my Trane A/C units, I will be glad to talk to you before you waste your money.

Purchased Trane HVAC system in September 2014. I live in Southern CA on the coast where air conditioning and heating is rarely needed except for unseasonal cold and hot days. Went to turn the AC on in July 2018 and it did not work. Ultimately determined that there was no refrigerant/coolant in the unit. Was also told that there have been ongoing issues with the Trane unit/components breaking. In my case it may be the coil component. At a cost of $550 the unit was refilled with refrigerant and a sealer with the hope that the sealer fixes any potential leaks. We will see. I would not expect a central air conditioning unit that is rarely used to break down after 3 seasons of use.Updated on 09/29/2018: Two month update - the AC unit is not working again. The house is not cooling down. Grrr. I will update again after service/repair technician comes.

We purchased an American Standard Gold (made by Trane with Trane customer service) HVAC system for our upstairs area in 2012. We did so based ratings and quality reviews. We had good Trane systems in our previous homes with no major issues. This current system experienced 8 breakdowns in the past six years with four this year alone. In nearly every case it was a different issue. I have paid more than $3000.00 in repairs in spite of having a 10 year parts warranty with the system. I have never had such failures of HVAC in any of the homes that I have owned over the past 40 years.

I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.

Installed entire new Trane AC and furnace 16 months ago and the compressor has failed. Trane will cover the parts, but the representative is trying to charge $560 + Puron for repair. I also have been paying $150 a year for 2 Preventative maintenance since the system was installed, trying to be proactive and keep my unit functioning. Contacted Trane Consumer relations and never was called back. Contacted Trane DSO manager for Florida and was never called back. Apparently it does not matter that you spent $7000. You only get a year of functionality and Trane does not stand behind their product. DO NOT BUY A TRANE! Spend less money and buy a Goodman.

4 years ago the Trane condenser burned out. The air handler was also replaced with similar units. They too burned out after one week. A third unit was installed and I was told they were units made in China...so now after 3 new units failing they installed a Rheem unit for the air handler and a Trane for the condenser. The condenser just burned out again, and I am told the same thing. Made in China...or Mexico?? Anyhow that is 4 units in 4 years...and my system is clean and all new.

My Trane HVAC system was 17 years old and stilling working fine. I thought I had better replace it, because of its age and summer quickly approaching. I just had my unit replaced yesterday and I am very happy and satisfied with my choice. I received great service from my old unit, 9 hurricanes, many severe storms and never once has my Trane failed to function and operate flawlessly. If anyone asks I always recommend a Trane. I believe researching the installer is more important than the Trane manufacturer. If it's installed correctly, it'll run trouble free and give you many, many years of carefree service. Always hire someone that knows what they're doing.

I have a critical room that is served by 8 Trane Voyager units at this building for the purpose of keeping critical equipment cool (millions of dollars worth of stuff). In the 2 and 1/2 years since the installation, 5 of the units’ exhaust fan motors have gone bad. The economizer damper actuators have broken on 4 of them. Two condenser coils have leaked and needed replacement on the units. 3 condenser fans have had to be replaced. The pulleys on 3 of the supply fans have had to be replaced because they are made out of plastic garbage. Every month or two, I have to get one of these units repaired. It is a never ending cycle of having to replace parts and rent a crane sometimes for heavy parts like coils and compressors. Do not buy Trane! I am now looking to replace this equipment because the critical equipment cannot be sustained properly due to all these repairs.

2.5 ton HVAC unit defective coil - Unit was installed on May 24, 2014. One month beyond unit installation guarantee on parts and labor the unit quit cooling. The unit originally cost $4,500 and the installer BURGESS AIR CONDITIONING LOCATED IN CLEARWATER FLORIDA does not offer financing. Two years and one month later, we required service and the replacement of the coil which cost us $891. Time to repair unit by obtaining the coil took over 2 weeks. 90+ degree temperature over this period. The part was NOT EXPEDITED for delivery for our unit. Burgess or Trane would not take any action. Would you believe that Trane offered $109 for our inconvenience. Burgess told us where we could buy a portable unit until ours was fixed.

I would HIGHLY suggest NOT buying anything by the Trane brand. Heres why: I purchased 2 new systems from them thinking I was getting better equipment, but that could not be further from the truth. Keep in mind that I live in Arizona where the temps are 115º plus. Now, the first issue is that one of the 2 units went out immediately. It broke when I was out of town forcing the heater to run indefinitely, even though it was set to cool only. As it turns out, they cover all of their wring with peanut oil!?? Well guess what, mice LOVE peanut oil and they were attracted to that lovely taste (probably why we set traps with peanut butter and it works so well). This to me is just simply a bad business decision. Needless to say, everything in our room melted as the temperature was kept above 118 for 3 days straight, while we were gone. Now none of our drawers close correctly, our doors do not shut right and all of the oil in our wood furniture is gone. On to #2! Oh, Keep in mind, these are less than 1 year old! I am still paying $20,000.00 for these two lovely babies!! This time the coil went out, causing us to live in the peak AZ heat for almost a week. I was told that this is uncommon for any brand. I guess we are just lucky. #3 This time the control module went out in the air handler! I was told this never happens unless it is just a bad unit... Again, I guess I am just lucky. #4 This time the Thermostat broke. This is their proprietary thermostat, so their own technology on that thing. Good luck with these things, they have some convoluted method of resetting and joining the network or adopting to your account that is a real treat. #5 Did I mention that I still have a good year or more to go on my payments for these gems!!! Now, the coil went out and leaked out all of the refrigerant. back to 100º in our house! They said it would be at least a week before they could get the part to me (which I thought was a bit long for such a well know brand with distribution) so I wrote them a letter on their website asking why Amazon can get me anything I need in 2 hours, but they take a week, even though they are installing hundreds of these daily, in my city. I also asked is this the type of QUALITY that I should expect from my purchase decision to go with them?Guess what I received back in response to that letter? Well, if you guessed NOTHING, you would be correct. Par for the course here with Trane.#6 The vents and 2 stage motor never really seemed to be very productive, so I called my dealer locally and asked them to investigate. They found that this unit was shipped with malformed flashing on the air handler and it was blocking 80% of the air flow. He trimmed it out and got it back to normal. So, again, I write another letter to Trane on their website asking if this is something that should be replaced or if it is common and again asked if this is the Quality I should expect from their brand. My Answer? Ding Ding Ding, if you guessed NOTHING again! #7 Still waiting on my coil to be delivered after 2 weeks and the installer just called to tell me that Trane sent the wrong coil, so we will need to reorder it from them, AGAIN, and I need to wait. So, moral of the story? If you want really bad quality, tons of headaches, appointments, ruined furniture and pay at least 4 times as much as other brands, you should absolutely buy Trane. Or if you simply want the indoors of your house to be like this, then you should also buy Trane! Otherwise buy ANYTHING ELSE.

The seller of our house put in a brand new Trane TAM7 with an XL18i just to sell the house. Less than a year into the house the unit developed a leak at the evaporator coil. Took several days in the middle of summer to get it fixed (labor/410a not included). Then within a couple months the time delay fuse blew twice in a row - the tech eventually replaced it with a similar rated automotive fuse. Now this summer the condenser coil went out and after getting that fixed the blower ECM has died. Over and over, the system keeps breaking in multiple places... Absolute piece of crap. A unit this expensive should last care free for years - not break down 4 times in the first 5 years.

Our compressor on our Trane heat pump/air conditioner. After 1 and a bit years. Even though we did not purchase the extra labor warranty because who could stop a TRANE. Laugh out loud Something did. And they don't even know what. Yes we got a new compressor, but the installation was 1500.00! So Trane has just lost many customers from our strata that just passed that the 61 units here could install them.

In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.Like many of the reviewers, I was given the runaround by Trane customer service. Each time I called, I was asked to repeat all the information I had already provided as though the call was my first. I was assured over and over again that my case was under review but it was never resolved. When I asked to speak to a supervisor, I was told that it was not possible. In short, my experience with Trane customer service was probably the worst experience I have ever had with any company. There are many HVAC brands worthy of consideration. Trane is not one of them.

Trane has a serious quality control issue. Think you are buying the best? Think again. I have Trane in 2 VRBOs and my own home. Out of 5 air handlers, the evaporator coil, the heart and soul of the unit, FAILED on 3 units and the blower motor on another. $1500 each to replace and Trane wont even talk about compensation for the labor. $1500 is just for the labor on EACH one. The coils cant be patched or soldered, it has to be replaced in an insanely tedious process.TRANE whats wrong with you? You have serious quality control issues and you know it. Look at the BBB complaints! This is despicable. Stay away! My units are from 2018.

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling a playing card in bike spokes. We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part. After reviewing the Trane limited warranty; it is just that, very limited coverage for their obvious unreliable product. Ive owned several homes in my lifetime and never experienced a near new unit fail in such a short time. This is not the time have our heater breakdown when a historical cold front (single digits) is on us. The Trane model for this issue is 4TGB3F48A1000AA. After reading about similar failures to others, we are researching to locate a more reliable product and company.

We have had our Trane HVAC for over 15 years and are truly satisfied with it. As for current pricing, I am not up to date. If the quality of the new Trane HVACs meet up to the quality of what we have currently, the pricing should be worth it!

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

Installed a Residential Heat Pump during the build of new home Sept. 2008. We wanted a heat pump to get away from Oil & save money every year - so far not the case. NOTE: Filters were changed every 2 months regularly. Unit was fully serviced every fall. Dec. 2010 - went away for Christmas holiday - returned home to find exterior compressor in a 6 solid block of Ice. Service tech found a leak inside of the gases due to faulty valve. Jan. 23, 2013 - Fan blower motor gone! Part covered under Tranes 5 yr warranty - but not service labor to replace it. Jan. 16, 2015 - Fan Blower Motor GONE Again!! (was -27 cel. in N.S.). Ordered in a new one direct from Trane manufacturer, arrived, service tech found shaft was bent - so he rejected it. (I guess Trane doesnt do a QC check on parts when they build them or when they leave the facility). Had to Air frt. in a new motor once again. Jan. 22, 2015 $1200 later & Heat pump back working!!! Nothing Rides Like a Trane HA!! - Most Tranes I know have a reliable Engine!!

Our Trane high efficiency furnace is 10 years old and has never had to be repaired. It has had zero problems. Blower is multi-speed and very quiet when running. We also have air conditioning so it runs all year long.

I purchased my Trane in 2013 from a local heating and air contractor. It was the greatest purchase I could have made. I live in SW Virginia, which means it gets pretty hot in summer and cold in winter as we live in the foothills of the Blue Ridge. It keeps the house cool in summer and toasty warm in winter. It's been known to get down to zero around here upon occasion. This really is a wonderful unit. It has a 10 year warranty which is really good. I would not hesitate to recommend it to a friend or to buy it again. Love it! It's Energy Star rated and has brought my electric bill down considerably. It was only $113.00 last month down from over $200.00! If you are looking to buy a furnace or heat pump I would highly suggest you look at Trane first. It's the best one out there by far!

I replaced a 2 ton heat pump in January of 2014 to replace another Trane 2T Heat Pump unit that had only been installed in 2001 when the house was built. The new unit quit heating in Nov of 2015 (less than 2 years) and I had Whites Heating and Air-conditioning (our local Trane Dealer) come out to fix it. They had to replace the TXV Valve and replace the refrigerant - at a cost to me of $888. Trane replaced the valve itself (which cost $130) but WOULD NOT COVER LABOR OR REFRIGERANT. This is ridiculous in my opinion for a $4000 Heat Pump. Tranes warranty is really bad and I would warn anyone who is thinking about purchasing a TRANE unit to look at another company that is more reputable.

Trane unit cost $4,000 and is continuously breaking down. I bought this Trane home AC system 3 years ago. It stopped working last summer because the oil in the compressor was incorrect from the manufacturer based on the HVAC repair company I bought the unit from. They changed it out and it has worked this season until now. Out of nowhere the unit has frozen up and shut down. My last system was a Comfortmaker and lasted 28 years without any major breakdowns. Can someone tell me exactly what the problem is with TRANE equipment???

After 7 years my a-c evaporator (the coil in the air handler located in my garage) needed replacement. It could not be repaired because the copper tubing was so thin that it could not permanently contain the refrigerant (Freon 22). The technician who installed the new coil asked me to lift the defective coil he had removed. It weighed about ten pounds, then he showed me a coil that was in perfect condition, from a similar a-c (48,000 BTUs (4 tons)) that was manufactured about thirty years earlier, it weighed about twenty five pounds. More than twice as heavy. The copper tubing was much heavier, not tissue paper thin like the newer unit. Why have our political leaders created very strict laws to prevent the escape of refrigerants and other destructive gases but they allow companies like Trane to make exorbitant profits while polluting the environment with these millions and millions and millions of leaky a-c coils? Why? Ask yourself, why?

Our home was built in 2002 and completed in October. We have a closed loop geothermal system with 3 zones. Each zone has a heat pump and a Trane air handler. The system works well and weve had good heating and cooling for 9 1/2 years with low electric bills (thanks to geothermal). We have a 3 visit per year contract with the company that installed our system and have been generally pleased with this service. The first air handler failed after 4 years due to an evaporative coil leak. It was replaced under warranty (with plenty of labor costs). The second one had the same problem shortly after the 5-year warranty expired. It was replaced at full cost. The third unit now requires replacement at less than 9 1/2 years old due to another evaporative coil leak. 3 out of 3! That’s a definite strike out for Trane. All 3 air handlers are indoors in clean protected environments and have had the units serviced 3 times per year. Our much cheaper heat pump that we had in our previous house in TX (with air handler in a blazing hot attic) never had a coil leak. The electric bills were a lot more, but there were no failures in 13 years.

In September 2009, I had an XL 15 Trane Heat Pump and air handler installed in my new home. In June of 2012, it was diagnosed with a leaking evaporator coil. The new coil was ordered and it was installed on June 19, 2012. I was presented a bill by the service tech for $960. The evaporator coil was under warranty, but I had to pay the shipping of $100 for the new coil and the return shipping of $100 for the old coil. I called the Trane representative for this area and he stated that he had no knowledge of any problem with their evaporator coils. Basically he said that it was too bad and offered no help at all. I would never recommend any Trane product. They have a poor quality product and an even worse customer service department. If there is a class action suit, I wish to be included.

We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of the Trane a/c units stopped working. The problem was apparently a bug crawled into a circuit box, fried itself and the part which was replaced by the a/c technician with a new circuit that was fully enclosed so it could not happen again. (Nice work on the design Trane). Sept 2014 another a/c stopped blowing cold air. The repair Technician said that the starter went bad so thats why the compressor was not working. So now another large bill to repair a 4 year old Trane a/c unit. $400 a few months ago and now $700 +. Not so happy with Trane right now. Of course none of the parts could be warranted. If youre looking for a dependable A/C, maybe you should bypass Trane.

Purchased the Trane furnace 6 years ago. This summer when I came in the house from outside my whole house was full of smoke. I ran around looking for the fire and found nothing. A month later last week exactly when it got cold I went to run my furnace and it didnt work. When I went down and opened the panel I could smell the same smoke I smelt that day and there was my circuit board all black and melted. When I called the company who installed it (Masters) they came out and said the board was under warranty but the labor was going to be $300. Sounds cheap. But NO ONE can tell me why it caught on fire. So I told Masters I wasnt going to pay them to put in another circuit board because it could have BURNED MY WHOLE HOUSE DOWN. Their response was call Trane and let them deal with it. So I called Trane and the first question they ask is did I have it professionally serviced every year. I replied no but had heater coils replaced under warranty after just 3 years. Now I sit here waiting on Trane to tell me whats up and where we go from here. But I already know their answer and I told them dont even try and tell since I didnt have it serviced regularly its my fault, because had you WARNED me that if I didnt have it professionally serviced IT MIGHT CATCH FIRE I would NEVER have bought it. So after just 6 years here I sit with no furnace and no resolution. Now every time I call Trane, they say were working on it and well call you back. They have no intention of fixing it. So I called Masters back and said go ahead and replace the board and Ill pay the $300 BUT IF THE FURNACE CATCHES FIRE and burns down my house Im suing both Trane and you. The owner of Masters then says, NO THANKS. WERE NOT EVEN INTERESTED IN COMING BACK TO SERVICE IT. I said, Why are you worried it will catch fire? I mean if its safe whats the big deal? Both Trane and Masters heating and air are crooked and in this together to screw over the consumers knowing they GOT PROBLEMS they arent telling their buyers about when the purchase is made. PLEASE FIND ANOTHER FURNACE MAKER AS both Trane and Masters could care less for our SAFETY and cares if we lose everything. Of course all they are going to say is THIS HAS NEVER HAPPENED BEFORE. So I ask if you have had a circuit board melt or catch fire please let me know. I know I am not the only one with this SERIOUS problem.

I had my unit installed about 1 year ago and it has been running like a champ ever since. I got a 5 ton heat pump with the 2 speed compressor that makes it more energy efficient. The package was installed by a local company that was a wonderful experience overall and it includes a 10 year parts and labor warranty. We need a reliable unit since it gets in the triple digits quite frequently in Las Vegas. It is hard to stop a Trane!

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldnt you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.Although my daughter and I were not able to get the license plate for the vehicle, we did get the company name plastered all over the vehicle - Trane HVAC Services - Hunton Distribution, Unit 210. In having dealt with Trane personnel elsewhere in the country, I was always impressed with their courteous attitude and professionalism. Needless to say, my family and I are disappointed with the irrational and antagonistic Trane staff weve encountered in Houston to date. Presuming the driver of Hunton Distributions Unit 210 is representative of their staff in Houston, we will certainly think twice before having this service company work on our residential Trane units.

I bought a Trane XL 16i about six and a half years ago. Now it has a hole in the coil. The HVAC company comes out each year for preventive service. Im beginning to think thats a waste of money. Anyway, itll cost $1,000 to replace the coil and thats with the warranty on the parts. I kept hearing that Trane is supposed to be one of the best. Well, I beg to differ. Will not be buying another Trane.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturers rep about the parts going out on the systems and left with, Too bad so sad.

Built a new house and installed a new TRANE heat pump, finished in fall of 2019. We started using the AC this summer. After 2 months it stopped working. The aluminum Chinese evaporator coil failed with a massive leak on the hottest week of the summer. Not even a year old and it needs a new coil. It will not hold refrigerant for even a day. AVOID TRANE AND CHINESE COILS.

After our Trane heat pump that we had for 15 years went out, we had another complete Trane system installed. After 3 weeks when it was in the mid 90s the AC went out. We got a hold on the company that installed it and they came out, checked everything and said that it has a stuck valve. They would have to order one, which would take 3 weeks to get because they are on back order. I said BS! Told them get a whole new system and take the valve out of it and replace ours with it which would only take a day to get. After that it worked great again. That is until 3 more weeks went by, then it did it again. They will be out today to look at it, but he said it probably is the same thing as before. The tech said that they are having this same problem with several other Tranes systems they installed. He also said that Trane has known about the problem for quite a while and has done nothing to really fix the problem. I and the company that installed our system are talking about completely removing the system and installing a complete different system from a different manufacturer.

We purchased a Trane heat pump in 2005 for a new residence. On September 18, 2011, the compressor failed. We called the installing company and was told that a new compressor would be $1600.00. I called the Trane Customer Service number and was told by a representative that there was nothing they could do. I then asked to speak to a supervisor and was told no supervisor will speak to you. I will be calling again today.

After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rands Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process. After only a total of less than 20 months of cooling activity, we had to replace completely over a hundred TRANE HVAC units due to corrosion. The most disappointing part of this entire process was that nobody from Ziro, Termo Servis, Trane nor Ingersoll Rand contacted us to find a solution to this serious problem. Even after receiving the report from the court-appointed expert, none of the above-mentioned companies (Ziro/Termo Servis/Trane/Ingersoll Rand) contacted us. Definitely zero quality and evidence that it doesnt take much to stop a TRANE.

My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little Peace of Mind because of the feedback weve heard about the Trane brand, but Peace of Mind was the last thing we received.Our opinion about Trane products took a turn for the worst last week when I noticed that the AC system sounded slightly louder than usual. My first instinct was to check the vents for airflow, which there was no cold ac coming out. When I checked the main HVAC unit, I noticed the lines were frozen (usually means low Freon or better yet, a Freon leak). At this point I called a reputable AC company to come out, fix the leak and recharge the system. When the technician arrived he began troubleshooting the system and discovered there was severely more problems with the unit than originally expected. When the technician opened the unit he noticed that there was excessive corrosion to the internal parts, which also needed to be repaired.After a full survey of my ac system the technician told me that I have 2 choices: Option 1, repair the defective internal parts which was quoted at $2,600.00 or Option 2 Replace the entire AC system for about $6,000.00. I called Trane to inquire about any warranty offering and the lady kindly informed me that my unit was not covered.Im not a detractor of the Trane brand because of the quoted cost of repair, I am completely aware of the Cost of Ownership and maintenance cost. Im a detractor of the brand because the product performance/life expectancy does not meet the companys product message. There is a certain level of expectations that consumers have when they spend their additional money for a premium product. Being a first time Trane owner and having had my first experience working with Tranes customer service, I can honestly say I have ZERO interest in ever owning another Trane. I will try to load pictures of my A/C system to accurately reflect its condition. Externally, the system looks brand new. Internally, well, that is a different story.

We bought a Trane heat pump about 6 years ago based on dealer recommendations and advertisements. Within the first 3 years every part except the cover was replaced under warranty. Since then we spent about $200 every quarter on repairs. The piece of crap is now 6 years old and the quarterly repairs just keep getting higher. I will never buy another Trane. Based on my experience it is a total piece of crap that cost more than any other product I have ever owned. We replaced a Goodman that I thought was expensive. When we replace this piece of crap Ill buy another Goodman and gladly pay the repair bills. My personal advice DO NOT BUY A TRANE!!!

Consumers Original Complaint: No resolution for: Brand new installed on 20 Aug 2020, Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise. We have a Brand New - installed on 20 Aug 2020 - Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise from the Blower Motor and Wheel. Unresolved Trane Corp Customer Complaint Case # **.We contacted the Local Authorized Installer the day after the installation to complain about the noise. On 3 September we sent an e-mail with a formal complaint about the noise. We have had the Local Authorized Installer visit twice and make adjustments to the furnace and adjust the fan speed (lower the speed). It is now set at the lowest possible speed, which as expected, does not adequately cool or heat our house - the system is on all day to achieve a comfortable level of 73 degrees.On 11 September, the 2nd visit, the 2 person service team agreed that the noise coming from the Furnace Blower was not normal and sounded like metal on metal. They reported that information to the Local Authorized Installer Company Headquarters. On 21 September, the Local Authorized Installer informed me that they had ordered a replacement Motor and Blower Wheel. On 23 September the Installer Company confirmed the parts ordered. Today, 29 September, the Local Authorized Installer stated that they would not install new/replacement parts because Trane Corp HQ would not give them credit for the parts or for a replacement system. Moreover, Trane Corp HQ told the Local Authorized Installer that the noise was normal for this model.We live in a split-level house. The Furnace is in the center of the lower level. The metallic sound travels straight up the intake vents and can be heard in all three bedrooms. I measured the sound on app Sound Meter with results of Decibel (DB) ratings of: Average 74 BD, Max 76 DB when the Air-Conditioner is on (Cooling) and Average 65BD, Max 69 DB with just the fan blowing.Unresolved Trane Corp Customer Complaint Case # **: I called Trane Corp customer service department 3 times to request for the Specifications on the Sound Ratings for this model. That office informed me that they do not have that information as they do not have any technical information. I am a senior citizen and a disabled veteran. The noise has elevated my blood pressure and has caused my tinnitus (ringing in the ears) to be a continual headache. No resolution in unacceptable. Please help.Trane Corp Response: 1. Trane Corp refused to honor the warranty to replace the Trane Furnace (Model# S8X1C100M5PSABA) (Serial# **) with - any other model that has an acceptable noise level. 2. Trane Corp refused to publicize the sound ratings of all of their products, even when specifically requested as a matter of public health.3. Trane Corp refused to provide basic technical specifications - so that customers can make an informed purchase.

I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didnt have enough gas and said that hed be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didnt work again. Every time I turn the unit on, after a couple of months, it doesnt work. Its an $8,700 piece of **.The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, Ill never do business with Dicks or Trane again. Mike **, the sales guy, lied about the warranty and Dicks tried to scam me on the annual service that was free. Trane doesnt even want to discuss the issues and refers me back to Dicks so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but Im not like that.

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

We bought a Trane Heat Pump and new furnace in February 2011. In November 2012 the unit shut down and we found out it had a leak and had lost all 410A. The leak was in the copper joint inside of unit so they brazed it. We had to pay $169 to have 410A replaced even though I thought it was very unfair that we should have to pay anything since it was a factory defect. Well, here we are 7 months later and we have another leak. They are having trouble finding it and had put dye in it to try to locate the leak. Two days later and the dye still doesnt show where the leak is so we have to wait another 5 days to let it circulate more. Of course it is 90 degrees here right now so the unit runs almost all day, so I would think the dye should have circulated. They have had to put in another 2 lbs. 410A and said they will give us a good price on it. Well, I say we shouldnt have to pay for it at all since we spent $7000 for all this 2 years ago. I guess maybe Trane is not real good at standing behind their products, so if they dont replace this unit we will be finding something different and we will be hiring an attorney to recoup our loss. We are retired and bought this new hoping that we would avoid repairs for a few years!! Well, I guess we were wrong. Very disappointed in Trane at this point in time!!!!!!!!

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

I purchased a Trane air conditioner in March 2015 and an extended warranty. My ac broke last night August 15, its very hot in Florida in August. I called the company that the extended warranty is with and was told the tech had the night off and wouldnt be able to help me until after 2 pm the next day. What kind of service is that? I purchased Trane and paid more money because I wanted something that would last not break down 5 months later.

Presently the unhappy owner of a Trane XE 90 - which was reported to be the best available by several dealers at the time of purchase. Over a period of the most recent 6 years this Trane unit has consumed $2,061.50 in parts and labor costs which consisted of a blower motor, four control boards, a flame rollout switch, a heat exchanger, a new thermostat and, just yesterday, $339 for the (20 minutes actual labor time) replacement of a $29.72 igniter. The control board was constantly being diagnosed, by Trane service representatives, as the problem with erratic heat and blower start up. After the third control board replacement, I contacted the White Rodgers Engineer that designed the board and he arrived our home, removed the board, installed a new one then took two of the old boards to their lab. Findings were that there is something else going on with the furnace so they contacted Trane.Trane sent their service representative to check our furnace out - after which a new heat exchanger was installed along with a flame rollout switch. The furnace has not run right for 6 years now and just yesterday it quit igniting. The local Trane repair service charged me $75 for a part that was priced by an internet retailer at $29.72. The labor cost was $309.28 for the technician who arrived at 3:50 p.m. and was out of our driveway at 4:15 p.m. Needless to say, this is $742.27 per hour which is 3.7 times the hourly cost of the surgeon that did my triple heart bypass surgery. I agree that Trane, and their service network, are probably the poorest example of product reliability and service on the U.S. market. I am of the belief that Trane owners are victims of being sold a bad product that technicians can not properly repair and Trane should be held accountable to their product owners as defendant in a class action law suit.

I had a new Trane air conditioner unit installed in the March of 2015. In August 2016 it stopped cooling and the coil in the air handler was leaking refrigerant. The cost to repair this was $1,200. Trane did replace the coil under the warranty, but they would not cover the repair cost. The supply company said they have seen several of their new units fail the same way as ours. The air conditioner stopped cooling again after only two days of operation. This appears to be a quality issue and is costing us consumers a lot of money and the reliability of Trane is NOT good.My old unit lasted for over 20 years with no major issues, it was only replaced due to its lack of efficiency and cost of operation. Based on the over $10,000 this new unit has cost me so far, it would have been cheaper to keep the old unit, $10,000 would buy a lot of electricity. I am not happy and am ready to bite the bullet, cut my losses and replace the entire system with another system, but NOT Trane.