Purchased an American Standard (owned by Trane) HVAC in spring 2017. In spring 2018, the AC was not cold. Technician diagnosed the problem: leaking indoor coil. He replaced and recharged it, then told me that the $545 for labor/refrigerant was NOT covered under warranty - only parts are. When he sensed my outrage, he explained he was on my side and told me to call Trane Customer Service. I did - case #**. They explained the warranty to me (as if I needed that), and I made it clear that it IS A JOKE. How can a company stand by their product when they are asking consumers to incur cost for THEIR MISTAKES! When the supervisor realized I was not going to stop complaining (no yelling, no cursing), she asked if there was anything else she could help me with, to which I answered you have not helped me at all, and then she hung up on me as I began my next sentence... DO NOT BUY TRANE/AMERICAN STANDARD!!!

We own a 5 year old Trane HVAC system that came with a 10 year warranty. It just required a $1400 repair which the repair technician indicated was a design flaw/manufacturer defect. I created a case with Trane requesting reimbursement and their response was a quite dismissive form letter denying any responsibility for their faulty system. Check out their Facebook page before purchasing a Trane product. Its FULL of similar complaints from other disgruntled consumers. I intend to file more formal complaints.

I purchased a 1-1/2 ton and a 5 ton Trane model 4ttR HVAC condenser and air handler, in November 2011 for my 2-zone Florida home. The units have functioned free of significant problems until about 2 weeks ago (Nov 2015) when the smaller unit burned out the fan motor, and then a week later when the compressor in the 5 ton unit suffered a leak. Both parts were replaced under the manufacturer 10-year parts warranty -- but watch out, because the light you see at the end of the tunnel is another train -- being the labor costs which exceeded $1,000 combined. This is an out-of-pocket expense not covered by the parts warranty. Though I am grateful for the parts warranty, having to spend this much on labor costs to repair 2 separate units that are only 4 years old, is simply not something I would have expected from a product advertised to be built like a train. I paid almost $9,000 for the new units before applying the state energy rebates, and for this price I think I had a right to expect they would operate, free of major malfunction for at least 5 - 7 years before needing major parts replacements. At this rate, I am very concerned that the units wont ever make it to 10 years before they completely fall apart. These Trane units replaced an older model (different manufacturer) that lasted about 16 years. When the time comes to replace it, you can be sure I wont be riding with this Trane again.P.S. -- I asked my installer if they could contact Trane on my behalf for some dispensation, and they politely said they would never get anywhere with that since they are a dealer; instead they suggested that I, as the end-user/consumer contact Trane directly to see if they might assist with some of the labor costs -- after all, mine was not an isolated instance of one bad unit, but rather two units suffering major parts failures within a couple of weeks of each other; however after reading reviews of other folks who had contacted Trane, it seemed very much like it would be a waste of my time, particularly in view of the reaction I got from my dealer, so I chose to just suck it up. But neither will I be a repeat buyer when the time comes. Fool me once, shame on you; fool me twice, shame on me.

Purchased Trane HVAC system in September 2014. I live in Southern CA on the coast where air conditioning and heating is rarely needed except for unseasonal cold and hot days. Went to turn the AC on in July 2018 and it did not work. Ultimately determined that there was no refrigerant/coolant in the unit. Was also told that there have been ongoing issues with the Trane unit/components breaking. In my case it may be the coil component. At a cost of $550 the unit was refilled with refrigerant and a sealer with the hope that the sealer fixes any potential leaks. We will see. I would not expect a central air conditioning unit that is rarely used to break down after 3 seasons of use.Updated on 09/29/2018: Two month update - the AC unit is not working again. The house is not cooling down. Grrr. I will update again after service/repair technician comes.

Replaced a 14-yr old 5-ton RHEEM split system with a new 5-ton XV20i condenser (matched field - XC80 gas furnace and 5-ton evaporator coil in the attic). Well, I was surely sold on looks and the rhetoric of what it can do - a variable speed (720 speeds) of compressor and furnace, Wi-Fi capable, energy-efficiency, etc. Right from the start I realized there is something fundamentally wrong with this AC system. As an example, lowering the temp. from 75 to 73 degrees takes over an hour to achieve (with inside humidity of 50% and outside temp just below 90 degrees). My old Rheem unit, before going out (due to its evaporator coil leaking) would take about 5 mins (for sure no more than 10 mins under similar conditions). After the system was installed I thoroughly inspected each and every duct supply coming out of the new plenum for leaks and found none. Please note, I did not have new ducts installed, so my existing ones were used with the new system. Also, the new system was connected to the existing freon lines (that run from the outside unit to the attic). I believe, if the freon lines (hidden as they pass thru walls and to the attic) are leaking (thus showing that the system is undercharged), the thermostat would detect such and give an error code. But no alerts or error code(s). When the unit is cooling (fan blower is on), there is a loud, annoying noise coming from one of the two return vents. When at night, being quiet, the noise is so loud that we can not stand it and takes us longer to fall asleep.Asking the install company to investigate/resolve an issue is like asking for a discount after you already paid them for the service - after being paid for their service, they are gone/done with you! Making things worse, calling Tranes customer service is just a joke - long wait time, untrained / uninformed customer service people. The company does not have any tech support. The company does not have a field rep like other HVAC manufacturers do. You get ZERO support from this company and you will immediately feel unwelcome when talking to them.As a result, we have nowhere to go, no help from Trane at all!!! Their response was call your installer or an authorized Trane dealer for help. Well, calling another dealer for service, after you tell them you had a brand new system installed a week ago, they will shy away (not wanting to deal with another installers flaws). Trane knows that and they do not care. This is TOTALLY unacceptable! Folks, this is a bad company, PERIOD!! Think twice before you buy their products. This has been an ongoing nightmare... cannot cool the house efficiently and cannot sleep at night from the noise. All of these because of Trane (an unorganized company making flawed products and providing zero tech support)! SHAME ON YOU TRANE!

XL18I AC system - Purchased and had the unit installed in Dec 2007 in a new house. The first year I went through a summer 2008 it did not cool properly. Had to configure the temp shutoff in the attic unit. The 3rd year 2010, had to replace the circuit board in the blower/condenser coil in the attic. The 5th year 2012 had to replace a relay on the blower/condenser unit in the attic. The 6th year 2013 the capacitor had to replaced in the outside unit. The 7th year 2014 the capacitor set had to be replaced again. The 8th year 2015 the condenser coils had to be replaced along with the expansion valve and refrigerant. This year (the 9th) 2016 I have had to have service person in again. He originally replaced the switching valve and the expansion valve and it worked the weekend and then went out again. Service person came in and pulled the expansion valve and it was plugged with trash. Installed a filter drier and is still not cooling. This is the biggest POS I have ever owned in my life. Warranty is about to run out and I have had it. Labor and freon cost are killing me.

I own my own home now for 20 yrs. The builders a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.

We had a Trane heat pump installed 3 years ago. Even though it is still under warranty, it is still costing us a ridiculous amount of money in repairs, yearly!!! The fault has clearly been from the manufacturing facility but Trane will only replace the part. NOT labor... and NOT the coolant replacement which leaks out due to the faulty part! Our HVAC provider refuses to sell or install any future Trane units due to the ridiculous new policies, apparently the once solid company has been bought by bankers... and customer service and quality is no longer important.

I find it hard to read all these negative reviews about Trane. I am Canadian and sell and install Trane furnace's, A/C, Heat pumps and air handlers since 1991 with very little issues at all. I sell a 10 year parts and labour program with every piece of equipment just to make our customers more comfortable with the equipment and if it is required it protects them from any charges for 10 years. I am thinking that the installs that I am reading about are not done to manufacturer's specification which is very important to follow or the equipment will not work properly and or the installers are not properly trained or qualified. There are contractors here also that are not qualified and only care about getting your money, Trane will take away your dealership if you have continuous install problems.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.

I have a TRANE HVAC heat pump system, that is still in warranty, equipped with a Digital Thermostat. The digital thermostat is the piece of equipment that I am having an issue with. When I contacted TRANEs technical service department, a technician led me through several troubleshooting procedures. The technical support person, Brandon, then advised me that the thermostat was defective and needed to be replaced. I asked him for the part number so that I could relay that information to my Trane servicing dealer. Brandon advised me that my thermostat was no longer being manufactured and there wasnt a compatible replacement. I asked him what I was supposed to do, and he intimated that I may end up having to replace my entire HVAC system because there isnt a replacement thermostat. I couldnt believe what I was hearing. I have placed several calls to 2 servicing Trane dealers in my area and the thermostat is indeed unavailable. I told the Trane Technical support person, that is like going out to start you car and discover the battery is dead, and a mechanic telling you that you that the battery cant be replaced and youll have to buy a new car. This borders on consumer fraud. I have a call in to the consumer affairs department, but Im not holding my breath waiting for a response.

We purchased and had installed, a Trane 15 Seer heat pump unit in October 2008. In 2 1/2 years, we had 4 service calls, including a refrigerant leak and the necessity to replace the indoor coils. Luckily, we have a 10-year parts and labor warranty on this unit. But it is worse than the old unit we replaced. Now there is a strong chemical odor that fills our house each time the heat runs. Yet, another service call will be needed and another day off from work. This is the biggest piece of junk. Trane always had a good reputation, but I would never purchase another of their products.

Replaced old furnace in our new home. We had new duct work and the Trane v95 put in, 4 months later the ductwork fell down. Then the burners went out on the furnace, had to be replace after 3 months of use, said our basement was too damp. Had to have it serviced again for continuously running and not heating wasting my propane. They said it was our fault we didnt buy the extra warranty. Not everyone has the money to get that. Once again the burners are not heating one year after repair. Each time this has cost me 179.00, the part was under warranty. I am pretty handy but this is ridiculous. They were rude to us and blamed us. My galvanized ductwork was replaced with the foil foam stuff and I had to make many repairs from the mice eating it. Not to mention it keeps falling down heating and cooling my crawl space. We live in the country. They had a terrible time getting it to work at first. That should have been my first clue... I called home depot about it many times and the service company. When they did come out I ended up doing some of the work. Dont have an order number, bought it through home depot. OH, they are no longer using the company that installed my furnace. Too many complaints...

I’m a master HVAC tech. I installed 2 Trane xl16 heat pumps in my in-law’s house in 2006. So far both inside coils blew out in the first two years and one of the replacement coils that was suppose to be of better construction just blew out in the same place the last one did. Although I can get the parts under warranty, I’m out $250 worth of 410a Freon, not to mention the time and aggravation. All I can say is what happened to Trane and where did their quality go? Obviously profit outweighs making a good product. It has gone downhill so bad that companies in my area that have sold them for decades quit selling them, including me.

So recently, i purchased a couple Trane air conditioning units for the home. I was downstairs testing the home for the new winter in our new home and noticed that one of our current furnaces that came with the duplex was failing to fire. Not only is this a fire hazard, but it means it could be a cold winter for our upper tenant. I examined both units and they both appeared worn and used and the other one was likely going to fail. I went to Trane.com and found a unit that I really wanted. Ended up with the XL95. They were a little pricey, I'll be honest. But their multi-speed blower, auto mode for the fan motor, and super high efficiency has been amazing so far. We've had them for a few months and Wisconsin is just starting to get cold. I got the home down to 60 degrees and wanted to see how quickly I could get the home warmed up to 70 degrees. Took me 10 minutes to get us there and maintain that temperature. Overall, I am overly satisfied with these units and my tenants will be as well.

Our Trane high efficiency furnace is 10 years old and has never had to be repaired. It has had zero problems. Blower is multi-speed and very quiet when running. We also have air conditioning so it runs all year long.

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

We have a Trane heat pump and electric furnace. The whole system is 11 years and 2 months old. The heat pump has to be replaced because the compressor is shorting out. When I contacted the Trane company, I was told there was nothing they could do since the warranty was only 10 years. I thought Trane was such a great product! I would never recommend this product to anybody!

My Trane heat pump quit and I called Country Heating and Cooling Inc to check it out and make the repairs. The system was less than 5 years old and still under the 10 year parts warranty. They discovered a very small leak in copper tubing and made the repair. They also replaced the condenser fan motor I assume because the leak caused a failure in the motor. It took 90 minutes and I was charged $1055.48 which included refrigerant. Shouldnt refrigerant be part of the parts? I asked why so much and they said this was a standard fee for this work. Its amazing Trane uses such cheap copper tubing or makes such poor connections so that it fails within a few years. Its even more amazing HVAC companies can charge almost $500 per hour for repairs. Top lawyers dont make that much.

My home in SW Florida was built in 1967. Any HVAC system will have a challenge keeping up with the humidity and high temps here. My Trane AC system is 6 years old. It performs pretty well for the most part. I use cheap filters that allow the system breath and I replace them every month. Don’t waste money on expensive filters unless you have serious allergies. Thick filters make the AC work harder and will wear out the equipment.General maintenance is easy and I am diligent about keeping the outside unit clean. I use a spray bottle with watered down Dawn dish soap and a garden hose. I regularly clear the drain pipe with my shop vac. I had a routine check-up recently from my home maintenance provider (HomeTech - I highly recommend) and asked the tech why cold air is blowing out of the crevices around the maintenance doors and bolts on my air handler. Plain and simple, it is a design flaw. He said he sees it all the time on Trane units.I called Trane to find out if there was a replacement part for the casing or a recommended remedy. It was a runaround... All they would tell me is to call my dealer to evaluate the problem. That would cost me $119 for somebody to come out and say, “yep, there’s cold air leaking from the air handler into your garage. Ill call Trane and get back to you.” Parts are covered, but there was no evidence of parts available. Please! My solution was Gorilla tape and bubble wrap to cut down the loss of cold air. It worked, but it really shouldn’t be so difficult to get a straight answer and a fair solution. I paid a lot of money for my AC system. I didn’t expect to be patching it myself.There is a lot of room for improvement.

We are an a/c company and have to deal with Trane from time to time. Whenever we have to buy a part, exchange warranty parts or even purchase new equipment, we have to wait on the phone for over 30 minutes to be helped. And in their service stores, its about an hour wait. On top of that, they charge us marketing fee for purchasing their equipment. As if they are doing us a favor. There is no sense of urgency with this company. What a poor service.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturers rep about the parts going out on the systems and left with, Too bad so sad.

I usually dont write reviews, but I am so disappointed in my HVAC purchase I couldnt help myself. DO NOT BUY A TRANE PRODUCT!!! Ive had Carrier before and it was a much superior product. My Trane has only lasted 2 years and now I need a new coil supposedly. Of course no warranty on labor so in addition to the 5K I spent 2 years ago, I am now about to drop another 700.00 for service and labor. If this is any indication of how well this unit is going to hold up, I will be buying another unit before this one is even 5 years old. Avoid the TRANE wreck!

Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter of 2008 and have had 10 service calls on it during that time frame. Number 11 will be done this week. When the unit was 2.5 years old, the compressor went out. I had to pay for the service call, Freon and incidentals. Last year, the unit had issues during the winter. A leak developed causing the heat pump to quit working and all heat came from auxiliary heat strips. My electric bill soared to $1,100.00 while the former highest bill had been $400.00. I have lived in this house for 9.5 years and know what to expect for electric bills. The service technicians made five visits before supposedly repairing the problem. I was billed $1,800.00 for these visits. Each time they came out, Freon was added and charged to the bill without ever fixing the leak. Now this winter, I have the same problem. I suspected that there was an issue (the unit was running on heat strips a lot more frequently) so I called for service. The tech said everything was operating as it should. I paid the $80.00 fee but was not satisfied with his findings. I contacted a different company for a second opinion. They too said everything was working fine. Less than a week later, I awoke to a 7 degree difference between thermostat and room temp. I called them back out and they said it was the thermostat. $150.00 was the charge for this visit. Two and one half days later, the same thing occurred. This time they checked the Freon and found it to be low. Four pounds were added (more money) but the tech said he would have to come back to try to find the leak. That was last Monday. I am anxiously awaiting to hear what the problem is this time.I am at their mercy. The unit still has four years warranty remaining on all parts but I cannot keep putting money into this lemon. If anyone knows of any recourse to Trane, please advise. I have spent over $3,000.00 in service calls, repair costs and added utility costs because of this unit.

I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty, MO. The first time it broke down at about one year after installation, Climate Control would not fix it without my signing a long term maintenance agreement, and they were rude and nasty upon my visit. The second time it broke down at 30 months old, I called Trane directly and had horrible customer service. The CSR kept trying to get me to call one of her preselected service providers and sign up for a long term maintenance agreement. The warranty DOES NOT require a maintenance agreement, and all they want to do is sell you more stuff. The A/C unit is a bad unit. Trane needed to simply stand behind their product. $4,800 was my cost.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldnt you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

Had a new Trane heat pump system installed in May of 2013. The system worked well until winter came. My first bill in Dec was $294. My second bill was $387, third bill was $528. I first thought the company that installed the system had underrated the size system I needed, so I called them. They came right out, & discovered the filter drier had not been installed properly & I was told it was a factory defect. I called Trane & attempted to get them to pay me for my loss due to their factor to stalled defective filter drier. After being in contact with 3 different customer care personnel & sending them previous years bills, I was told they dont pay customers heat bills. After several communications back & forth. They told me they would send me a check for $200. I responded that I wasnt looking for welfare & evidently they needed money more than I did.After that, I sent 2 emails to the CEO of the heat pump division with absolutely no response. I have used Trane systems for 20+ yrs because of their quality, but evidently their responsibility ends with repair of the defect. They assume no responsibility for cost incurred by the consumer. The people who sold me the unit & repaired the unit were great. I cant say the same for the producers of the unit!

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!

I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.I sent email to Trane and received response stating that they hoped to have backlog of parts orders caught up by mid-August 2014. My concern and disappointment with Trane stems from the fact that the company and its distributors appear quite ready to sell CleanEffects units on hand knowing full well they cannot support the product and are at the same time ignoring needs of current owners of the units. Trane seems to have a problem maintaining parts inventories for their products. I would certainly advise anyone to steer clear of buying the CleanEffects air cleaner as Im not convinced that it does much of anything when it does work.

I enjoy my two variable speed Trane units. They are quiet and very efficient. After replacing old (23 years) units (also by Trane), I noticed that the electric bill dropped by $50-60 / month in summer time and $20-30 in wintertime. I live in Arizona and the electric bill in summer was $400+. Now it is less than $350. But the best feature is that when the AC unit starts there is no "boom" noise, when the unit starts. What you can hear is just a soft whisper when cool air starts breezing in. I installed one, and 2 years later another one - both Trane. I have two floors, each floor is regulated by one unit. One unit is already 5 years old, another is 2, I signed up for a maintenance service plan, so far no problems at all. Trane seems to be an expensive brand, but I spoke with installers and they say that it is worth the money. I would recommend it - at least to consider - when replacing a unit for a new one.

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling a playing card in bike spokes. We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part. After reviewing the Trane limited warranty; it is just that, very limited coverage for their obvious unreliable product. Ive owned several homes in my lifetime and never experienced a near new unit fail in such a short time. This is not the time have our heater breakdown when a historical cold front (single digits) is on us. The Trane model for this issue is 4TGB3F48A1000AA. After reading about similar failures to others, we are researching to locate a more reliable product and company.

Barely more than 5 yrs ago, I had a gas-fired furnace model TUH2D120A9V5VA installed by a reputable HVAC dealer. Last week during 19 F weather, the blower motor quit costing me $1600 in repairs. I wish I had seen all the complaints on the internet before purchasing my furnace and A/C units. Trane obviously has a Quality problem for which their warranties are inadequate. I will not be purchasing another Trane product and I will make sure that my neighbors (neighborhood & internet) are made aware of Tranes numerous bad reviews. They are obviously more interested in their bottom line than in their products.

My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.

In 2001, we built our house and went with top of the line Trane heat pumps, two of them. In 2004, hurricane Ivan came in and took our house. In 2005, we rebuilt and had the same units installed, Trane heat pumps with the UV filter system 14xl. Well in 2007, the 3.5-ton unit went out. We called the company that installed both units, Mooneyham Heating and Air in Milton, FL. They came out and told us the coil was no good and needed to be replaced. It would cost us $1,500. We told them it is under warranty. They said, “Let us check on that and we will get back to you.” Well, several days go by and no call back, so I called them and they said, “Sorry for not getting back to you but we have been really slammed.” I told them, “Well, I would like to have A/C again.” It is 90 + outside. They told me that Trane would only cover the coil under warranty and we would have to pay the labor. I said, “Can I have their phone number?” So I called Trane in South Florida. After two days of the dog chasing its tail, they got back to me and told me over a 3-way call with Trane and Mooneyham that Trane would be paying parts and labor to Mooneyham. I said, “Great, when can I have my A/C back?” Well, that’s another issue. The coils are on backorder. I said, “What? It could take up to three weeks to get you one sent in the mail.” I told them that is not going to work, so I called our local district and they have one on the shelf, 6 miles from me. So I called Trane back and told them there is one on the shelf at this place, call them and I will go and pick it up for Mooneyham. “We can’t do that, sir. It has to come from us.” I know the system is out again and they will not fix under the warranty agreement and the other unit just went out for the same thing. So I have two units not working and no A/C in 90+ weather. I guess their slogan is incorrect - Its hard to stop a Trane. Well, everything I have seen on this form and other Trane units are junk and overpriced. It was our first and last and I will be turning this over to our lawyer.

So much for this reputable brand. New furnace and AC in 09. Flashing a draft pressure error code. Ran and passed all logical checks and even replaced the pressure switch (because cheap and easy) for the heck of it. Besides that ran all other troubleshooting and measure tests. All report fine but the thing still has issues in that it runs sporadically. Paid Freds $135 to tell me they dont know what the problem is because everything checks out. Supposedly their $99 initial trip/diagnostic fee covers for 30 days if they need to come back. Two days later and with 53 degree house, they say they spoke with Trane and said to try another pressure switch although doubts that is the problem, and or replace the board to the tune of around $800.00 installed, even though the board checks fine too. Really? Already paid this company to say dont know what is wrong and fixed nothing. Now they want to charge more labor to fix something that they dont know if even is the problem? And of course we find out the original part is not under warranty, but must have had issues because it is obsolete and has been changed a time or two since. So much for reliability and fair service companies. With all due respect to Jim the kind service tech (and is as miffed as we are) but the companies charge policies are out of line, and this comes from people in this business, that are unfortunately not local or Id be using them. And, it took 3 phone calls to Freds to even get a call back for service!

We built a new home and installed a Trane propane HVAC unit because they are supposed to be better than others. Well, fast forward to December 2018. We have a 1 1/2 year old unit that is constantly breaking. First the pressure switch and board went out, then they replaced the igniters and a couple gas parts. Now another switch has went out and they replaced it. This unit has been broken continually since December 2018. Our installing company has been here sometimes on a daily basis, they have been wonderful through the whole process. Every time they fix something though, something else goes wrong. This has been so bad that the Field Service Representative from Trane came to see if he could help fix it. That was two breaks ago! I have contacted Tranes customer service and they have blamed it on the installing company and said they did not know what they were doing. LOL. It was the Trane service representative that said what parts to replace and how to fix it. Trane has said they will give us parts and we are responsible for the rest. This unit is broken more than it is working. We want a new unit! I am with anyone who files a class action lawsuit over these inferior units.

We need a Lemon Law for Trane equipment! We built our new home in 2005 and installed two Trane heat pump systems. We have had repeated equipment failures and are about to replace our 4th indoor coil! I work for the major electric utility in Northwest Florida. We work closely with all the local heating and cooling dealers in our area. Without some sort of proper resolution to this continual problem, I will never recommend another Trane product to both our dealers as well as our customers. Our employees are considered the Energy Experts and feel it is my responsibility to be truthful and forthcoming to the public about the poor quality/service provided by Trane. Consumers beware!

Trane has a serious quality control issue. Think you are buying the best? Think again. I have Trane in 2 VRBOs and my own home. Out of 5 air handlers, the evaporator coil, the heart and soul of the unit, FAILED on 3 units and the blower motor on another. $1500 each to replace and Trane wont even talk about compensation for the labor. $1500 is just for the labor on EACH one. The coils cant be patched or soldered, it has to be replaced in an insanely tedious process.TRANE whats wrong with you? You have serious quality control issues and you know it. Look at the BBB complaints! This is despicable. Stay away! My units are from 2018.

I purchased my home early this year and the house is less than 5 years old with two Trane Air Conditioner units. I received a 1-year buyers warranty for the house as part of the sales contract. As the summer heat started, we noticed the air conditioners were not working well. We contacted the warranty company for service. After a couple of checks including freon refill, they finally found out that there is a leakage in the main unit and the evaporator coil needs to be replaced.They said the unit is still under manufacturer warranty and asked me to directly contact Trane to receive a new evaporator coil and the warranty company agreed to follow up with the labor. I reached out to Trane but they said my warranty expired because I had to contact them within 90 days of purchasing the house. I have explained to them that I was never informed by anyone about this requirement, and I even did not know the brand of my air conditioner until there was a problem with it, but they did not accept. That is totally unreasonable, how can a home buyer know about this rule? This is just a way for them to get away from their warranty duties. I hope this review will help some people to know about this rule so that they can reach out to transfer the warranty within 90 days.

I purchased my Trane in 2013 from a local heating and air contractor. It was the greatest purchase I could have made. I live in SW Virginia, which means it gets pretty hot in summer and cold in winter as we live in the foothills of the Blue Ridge. It keeps the house cool in summer and toasty warm in winter. It's been known to get down to zero around here upon occasion. This really is a wonderful unit. It has a 10 year warranty which is really good. I would not hesitate to recommend it to a friend or to buy it again. Love it! It's Energy Star rated and has brought my electric bill down considerably. It was only $113.00 last month down from over $200.00! If you are looking to buy a furnace or heat pump I would highly suggest you look at Trane first. It's the best one out there by far!

Bought new furnace and quit working after 2 months - pipes froze due to 20 degrees cold. Igniter rod bad and technician replaced with new $15 different rod and works fine since. Tech said they had 2-3 other new Trane furnaces with same problem - Trane should have done a recall! Had $3000 in damage and Trane would not cover it!

No one is listening! Trane/Standard does not hold dealers accountable and your products do not perform as advertise and are not reliable. Everyone passes the buck. Do you stand behind your product from assembly line to customer. Or do you pass the buck too. On 2/29/2008, I bought a Trane HV/AC System for $7306.88. The heat pump was an XL14i and the Train Air Handler was an innovation system that was going to be like a breath of fresh air with variable-speed control. Both systems promised very high tech features, to include quiet, high efficiency, durable, clean air, first rate warranties, and reliability -- do this words sound familiar. These are the features that were promised to my wife and me. Now, I have a piece of junk and I will never recommend to anyone to buy a Trane or Standard AC unit. We have to keep replacing parts and it keeps making a clanking noise when the heating cycle shuts-off. Now, the Trane certified service agent states that my units cannot be matched and I have to live with the problem and they will keep charging me for the visits because Trane/Standard Extended Warranty will not cover it. What a mess. Your company is not holding dealers accountable for the services and your product is not reliable. I need help. No one seems to want to do the right thing. They keep passing the buck.

Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. This was installed on Feb. 20, 2013. The heating is poor. We have a finished basement and it never gets above 58 degrees F. When I sit on my couch just above the furnace, it feels like I`m riding on a train. Have had numerous service calls but they don`t know what`s the matter. Theyve changed motors, adjusted parts and used their diagnostics tools and this is the installers. Now have to wait for the big experts from Trane. I was told by the company that sold and installed the furnace that they were coming about 2 weeks before. I even contacted Trane company myself. Still waiting .

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

Trane dealers refuse to offer us an extended warranty on our equipment, but from what I just read on the Trane website, Renewal is at the sole option of Trane Standard Warranty Company. So, which is it? Why are we getting the run around? Apparently, you can pick and choose whomever you want to offer warranties to? Why not just be honest on the Trane website and save the consumer a lot of grief? Dorothy ** with Customer Service was nothing but extremely rude to my husband today (10/01/14) as all we are trying to do is get an extended warranty for our furnace and air conditioning unit and we have received nothing but grief. We were told authorized dealers apparently can choose whether or not to offer extended warranties, so we are between a rock and hard place as dealers that are close enough to service us - will not offer us an extended warranty - aka no one will take our money and now I realize its actually up to Trane - weve been lied to. Do you actually even extend warranties? Trane says that there is nothing they can do so I guess after 5 years - we are on our own - even if we want to pay for an extended warranty? Apparently, Trane cares nothing about their reputation or the customer b/c these sites are currently FULL of complaints. My husband and I have been working to get this accomplished for months now (expires 10/04/14). According to the Trane website, the independent Trane dealer is committed to the best customer satisfaction - I assume your home office is as well. This cannot be farther from the truth as no one is willing to assist us. In addition, my husband and I have to take very valuable time out of our days to deal with this - which bewilders us both considering you are committed to the best customer satisfaction and all. Just like they say... Nothing runs from a customer like a Trane...

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!

After much research, we choose an American Standard Heat Pump and Air Handler because of Consumer Report listing their product as top in reliability. Complete system was installed in January of 2016 by Speedy Air Conditioning of Port St Lucie, FL. Since that time, we have had three (3) evaporator coil failures and, last month, the compressor and condensing fan motor failed. This system has a complete failure in every aspect. We are requesting a complete new system, including heat pump and air handler, and were deeply disappointed when the request for a new heat pump, rather than a repair, was rejected.The dealers owner/manager, David Binder, has written that in almost 43 years of HVAC industry experience, I cannot recall ever replacing 3 evaporator coils and having also a condensing fan motor and compressor fail all within the first 4 and a half years of a system being installed, and hope this information will assist you in acquiring replacement equipment from the Manufacturer.

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

My house is 4 years old. The builder installed a Trane AC heat pump unit. The AC coil needs replacement for the 4th time. Totally unacceptable!! After numerous contacts with Trane they refuse to replace the coil.

We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.

We purchased a Trane heat pump in 2005 for a new residence. On September 18, 2011, the compressor failed. We called the installing company and was told that a new compressor would be $1600.00. I called the Trane Customer Service number and was told by a representative that there was nothing they could do. I then asked to speak to a supervisor and was told no supervisor will speak to you. I will be calling again today.

My unit is 4 yrs old & the condenser coil broke. It has cost me $1200 for Freon & repairs. Called service to explain and ask for help since my unit is so new. Well, I shouldnt have wasted my time. Woman in dept was actually rude! They will do nothing to help you and I am a senior and live in poverty but that meant nothing. Dont buy Trane based on their reputation because they dont live up to it!!!

I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i air conditioner 4 ton capacity) in June 2009. The cost was $8,500.00. I thought Trane was a good unit. I had a Lennox builders grade and it was 15 years old and thought I better replace it since it was going to cost me $400.00 to repair because ants got into a part. Well, 4 seasons later the air is not working and the repairman told me there is a leak in the A Coil. I told the repairman I always heard if something goes wrong with the A Coil you need to replace the unit. He said he usually recommends this and it would be over $4000 but since the unit is not even 5 years old he said to just replace the A Coil. The part is under warranty but the labor would be $1200. Good grief!!! This must be a very difficult repair since it costs $1200 to fix. I thought I was buying a good product but now I know not to recommend Trane to anyone. I guess I better hope the furnace works this winter.

My first Trane unit lasted a little over 10 years but bought a new one back in 2017 which has been a constant drain on my wallet. The furnace part seems to be OK but the AC part is worthless. Even though its still under warranty (parts only) am not sure if I am going to get it fixed. Installed a couple of window unit last year when it was broke down and am think about just using the very cheap window units all summer. Folks save your money and stay away from Trane.

We bought a Trane heat pump about 6 years ago based on dealer recommendations and advertisements. Within the first 3 years every part except the cover was replaced under warranty. Since then we spent about $200 every quarter on repairs. The piece of crap is now 6 years old and the quarterly repairs just keep getting higher. I will never buy another Trane. Based on my experience it is a total piece of crap that cost more than any other product I have ever owned. We replaced a Goodman that I thought was expensive. When we replace this piece of crap Ill buy another Goodman and gladly pay the repair bills. My personal advice DO NOT BUY A TRANE!!!

We have a top of the line variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor. Now, in March 2015, we have to have the inducer motor assembly replaced again at a cost of $900.00, parts and labor. The local HVAC service technician was able to get it running temporarily - bad bearings - while they order the part. Its been a brutally cold winter here in the northeast, so the furnace has gotten a work-out. We will be pricing new furnaces this summer - and we will not be buying a Trane. When the furnace works, we have been happy with the variable speed functionality. But the endurance has been very disappointing, especially since it was such an expensive furnace to begin with.

If youre looking for HVAC equipment, youve probably heard the Nothing runs like a Trane commercials. Well, my experience with them differs a bit. Their slogan should be Nothing RUINS like a TRANE... ruins your reputation with your tenants, ruins your day, ruins your familys holiday, and ruins your bank account. My system, which SHOULD HAVE BEEN IN WARRANTY cost me almost $2000 to fix due to a defective A coil, and TRANE weaseled out of their warranty and stuck me with the bill. If youre looking for HVAC equipment, do yourself a favor... dont believe Tranes advertising hype and choose a company that will truly stand behind their product. I contacted them through their website, explained what had happened, and a week later, got a machine-like call from a minimum-wage customer service agent who obviously couldnt care less if I ever bought another TRANE system and refused to even consider my warranty claim. Needless to say, Ill NEVER spend a dime with TRANE after this experience and I strongly suggest you heed my warning and avoid them like the plague.

When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.

I have Trane XV95 furnace installed 5 years ago. It start to fall apart now. Control board is replaced recently, the new control board uses 120 V for ignitor. I use Comfy service guy to install it. He just put the new control board and didnt tell me my old 80 V ignitor need to be changed to use the new 120 V ignitor. So in the three weeks, it burned out two ignitor until I found out this fact.I has really bad experience with Trane product and Comfy service. If you dont have knowledge about furnace, it is really easy to be ripped off from service guy. Imagine my furnace ignitors get burned and burned continuously just because service guy dont tell you the new control board need 120V ignitor instead of 80V ignitor, and you keep buying a 80V ignitor.

Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.

In July 2014, I purchased a Trane 4 ton air conditioner and air handler. In July 2017, the coil developed a leak and I spent $1150 in labor cost to install new coil and $300 to replace refrigerant even though the coil was under warranty. In August 2019, the new coil also developed a leak. I had to pay $850 in labor to install my 3rd coil and $390 to replace refrigerant that leaked out. Replacing both coils under warranty cost me a total of $2690. My service technician from AA American Air Conditioning told me that this is a common problem with Trane coils. I called Trane Customer Service and was immediately told that they would not compensate me for my expenses even though they are selling defective coils. Customer Service told me to have my service technician request a visit by a Trane field representative. He tried to do this but was told that the customer (me) has to contact Trane Customer Service to request a visit by a company field representative. I am in a Catch 22 situation and Trane is giving me the runaround. They clearly do not want to take responsibility for their defective coils and they have a “customer be damned” approach to customer service.

In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.Like many of the reviewers, I was given the runaround by Trane customer service. Each time I called, I was asked to repeat all the information I had already provided as though the call was my first. I was assured over and over again that my case was under review but it was never resolved. When I asked to speak to a supervisor, I was told that it was not possible. In short, my experience with Trane customer service was probably the worst experience I have ever had with any company. There are many HVAC brands worthy of consideration. Trane is not one of them.

On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR4036G1000 XR14 heat pump and Air Handler. According specifications on heat pump it must include Climatuff® compressor. The Climatuff® compressor is the only one Trane uses in its residential systems. Its durable, reliable, and highly efficient. That was the reason I decided to install Trane. My heat pump has a LG compressor. (Number part COM11968). When I ask my dealer why, they just told me they changed it without explanation. I do not know was it a bad unit or installation. They also changed evaporation coils. All in first week. When I called Trane customer service they told me last time they had such problem in August 2016. They advised me to tell my dealer to send unit back to distributor and get a new one. No warranty claims. No invoices for product and parts installation. My system did not pass city inspection because they did not put hurricane pad for elevation. I refuse to have Trane without Climatuff compressor. I am a widow living on VA pension and can not afford to pay for future repairs. I need second opinion from another Trane dealer and resolve this situation as soon as possible because it is affect my health.

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

Very satisfied…excellent unit and very quiet. Had it for many years and no problems at all. Alfredo ..Jenison, Michigan

We have a TRANE ductless mini split 2 ton heat pump, installed & sold by D&B HVAC Heating & Air out of Branson, MO. We have had SO MUCH trouble with this unit. It runs water all the way down the wall. They replaced it once & it is doing the same thing again. D&B keeps telling us that We are the only ones that have ever had any trouble with this type unit???

New home built in 2007 new Trane furnace installed. Wrong from install, noted by the service technician during a routine maintenance check and trying to fix a water leak coming from side of furnace. Charged me $187.95 and still that night the water leak continued. The next day 3 other techs came and tried to diagnose the problem. A roll of duct tape and lots of PVC piping later, the leak finally stopped after making my new furnace look laughable. Now we have rust issues caused from the water leak causing parts and switches to degrade and corrode. Needing a $20 part replaced the same reputable Trane dealer would like to charge $278 plus tax for something their bad install job caused to go out. After explaining that I feel the part was damaged because of the water leak that developed from a bad install and should be replaced at no charge, they told me I should just buy the part and replace myself. I said Im not going to do that and they told me they are wiping their hands clean of me and walking away from my situation. I tried to call Trane and they hung up on me. I tried sending email and they tell me theyre free to charge whatever theyd like to charge me as they are independent dealer. They do not want to understand that these problems are because of either a bad product or simply the bad install the tech admitted to. I will never own another Trane product during my lifetime. Horrible customer service and worse product. You can see from my photos the install job they did to my Trane furnace and the rust that has developed. And yet still no one from Trane or the installer would like to take blame.

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

In the past year, had three heat pumps installed. In the process was emailing Trane (American Standard) to see about an extended labor warranty. No response at all! Go to their website, try to call, it keeps reverting to emails communication only. One of the units just installed 2 weeks ago sounds like it is coming apart. Had to google their phone #. Talked to customer service. They do not cover labor even within 30 days. So with that being said I will not be purchasing Trane (American Standard) units again. I think that their response to the matter is poor.

Im a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, its like buying a car. You never know when youre going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasnt in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

I installed a Trane residential HVAC system in my home in 2012 and strongly encourage anyone looking to replace their home HVAC system to look anywhere else but at Trane. The system has broken down a number of times and recently the igniter switch has burned out three time in the past month. The installer cannot find the reason and now I am told that I have to replace a board with a cost in excess of $1,000. This is after replacing the igniter switch twice at a cost or $200 per switch. I called Trane and all they could tell me was that I am out of the warranty period. Clearly Trane does not stand behind their products. Pick another manufacturer and avoid Trane.

The old Carrier unit (installed in the mid 80s) finally died three years ago. Since I retired from Trane after 25+ years I wanted a Trane heat pump. Every winter since it was installed we have had Dirty Sock Syndrome. It makes the entire house smell just like dirty socks. Never had this issue with the Carrier unit all those years. The Trane dealer cleans the unit and the smell goes away till the next winter. However, my dealer is now saying if this next cleaning doesnt work we should look into purchasing and installing ultra violet lighting to kill the bacteria. Why doesnt Trane assume responsibility for the problem?

Purchased a 3 1/2 tn XR 13 heat pump 2-2014. Last week it stopped cooling. Contacted the installer. They found a leak where the coil was connected to the compressor. It was a failed solder connection. This repair cost $1200 mostly the cost of refrigerant R410a. Trane warranty excludes the cost of refrigerants. One disappointed consumer in South Carolina!

I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didnt have enough gas and said that hed be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didnt work again. Every time I turn the unit on, after a couple of months, it doesnt work. Its an $8,700 piece of **.The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, Ill never do business with Dicks or Trane again. Mike **, the sales guy, lied about the warranty and Dicks tried to scam me on the annual service that was free. Trane doesnt even want to discuss the issues and refers me back to Dicks so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but Im not like that.

Trance XT90 furnace blower had to be replaced recently. Company told us the blower motor last from 4 to 10 years. It cost us $646.00 for a 1/3 HP motor. How can you save heating costs like that?

Just had a new XV18 air conditioner installed with all the bell & whistles. But when the fan is in continuous run mode it shuts off every time the AC comes on. So at night when the ac has to cool the house 1 degree the fan shuts off. The house goes quiet while cooling, then the fan comes back on, that is not the definition of continuous. Have contacted Trane many times asking if this is how the system operates or is there a problem. Neither Trane nor the dealer that installed the unit have been able to answer this simple question in 2 weeks. Trane just tells me to call the installer, and since the installer cannot answer the question I do not understand why it is so hard for Trane to get me to the right person at the company that knows the equipment.There are other issues with the unit in regards to noise & vibration in the wall, but I do not want the installer to put any more work into the unit if we cannot solve the fan issue. So now everything is on hold and I am not getting an answer. Has anyone else had this problem? If Trane cannot help with a basic question I am concerned about if they will back the equipment. Seems once you have it the problem is yours not theirs. Bad customer support & service.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.

10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.

I purchased a new air conditioner to replace a 18 year old one. They basically sold me a defective XL 15i. As soon as the tech started up the new unit I asked him why it shook so much. He said that is because Trane went to a 2 blade fan in it. I said that appears to be a stupid decision. For the next 3 years I had to keep tightening screws on it because it would squeak horribly and my neighbors would hear it. So I finally called the installers to have them check it out.After taking it apart they noticed that the fan blade was bent! There is NO way it bent on its own underneath the cover so I know it was that way from the beginning. They said since I did not get the extended warranty it would cost 400 dollars to get a new blade. I said it was like that from the day they installed it. They did not care. I called trane and they said since I did not get the extended warranty it was not covered. I said, Wait a minute, you sold me a defective air conditioner and you will not stand behind.. They said, NO.. So I am done with trane. Had to replace my trane furnace a few years back, went with Lennox!!

After having my condenser coil replaced at a labor cost of 928.00 on my 5 and a half yr old 2.5 Ton XR13 I contacted Trane consumer affairs to see if they would cover some or all the labor costs. They took my info and told me it would have to go before a review board. 2 weeks later a Trane rep contacted me, denied my claim stating I did not have a service contract at a cost of 160.00 dollars a yr (which I now have) and if it was up to him he would not have warrantied the condenser coil. I explained to him the tech that replaced the unit identified the leak at the bottom of the coil and the vibration could have caused it to leak. I wasnt expecting much from him after he denied my claim, he is being paid by Trane to deny claims.. he probably gets a bonus for it. Count me in on any class action suits, I dont think my problems are over.

My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.

I bought a brand new heat pump system from Trane. The Certified Contractor who installed the unit was excellent, I have no issues with them. My brand new unit lasted less than 3 years at the beach. Please allow me to repeat less than 3 years, and Trane refused to stand behind their product. The unit actually rusted completely through in less than 3 years. I would highly suggest you never buy from Trane because they do not stand behind their own product. Do yourself a favor and skip all the headaches, DO NOT BUY A TRANE PRODUCT. I NEVER WILL AGAIN!

I had a new Trane XE1000 heat pump installed in 1997 at a cost of $5600.00. In 2001, the reversing valve failed and I was given the option to replace just the valve (not recommended by the technician) at a cost of $500 or replace the entire outside compressor unit at a cost of $1450. I chose the latter. In 2009, the compressor burned out due to a refrigerant leak. I had the compressor replaced, lines flushed of any dirt or debris, tested for acid contamination and recharged at a cost of $1600.00. The new compressor burned out after 3 weeks. So far I have $8650.00 in this heat pump and it still does not work properly. In my opinion, Trane products are poorly made, of inferior quality and they rely on advertising and their reputation from 15-20 years ago for sales today. I cannot recommend anybody buy this overpriced junk.

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk. I complained to dealer manager, then to Trane customer service, then escalated to supervisor. I sent them all the documents they asked for, but never heard from them. Whenever I called them, I was transferred many times and held for one hour, but nothing was done. I emailed them many times, but no reply. People working at Trane just don’t care. Do not buy Trane products, because you will regret.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

Paid a large sum of money thinking I was getting the best. Four years and the compressor went out. Waited a week for a new one and that one lasted less than one week. Waiting for another compressor should be about 10 day wait. No a/c. Its 91 outside. Beware. Read the fine print. If you dont register your warranty you get a reduced one. Also yes I have to pay the labor charges.

We installed 2 new air conditioner units the end of January 2015. We paid over $12,000 for the new units and installation. In a service inspection performed June 2016 it was found one of the coils in one of the units was leaking refrigerant. The cost to repair this was $1028.32. Per Trane/American Standard even though the units were only 18 months old they would not cover the repair under warranty. The company that serviced them said they have seen several of their new units fail the same way as ours. I would not recommend their product to anyone at this point. They dont stand by their products.

This is the reason I chose Trane for my heating and cooling comfort. Both my units worked perfectly for about 8 years. When the furnace would stop, but blower would run in the winter, my Trane repairman blamed the control board and the blower motor which were quite costly. The second service expert found it was the limit sensor, and suggested the control board that I said I had it replaced. Three winters of blowing air with no heat unpredictably the third repair guy, replaced the temperature limit and suggested my under floor vents were the issue. It comes down to that my Trane Furnace XE-90 only works properly when the weather is mild and heat isnt really needed. Advice to Trane furnace owners to look up the control panel light flash indicators meaning, it can tell you how many flashes you see represent the problem supposedly. Additionally watching the Trane tech, there is a way to have the front panels off while the unit works (Be safe about electricity at this point.) There is a trigger button on the top left that can be taped down with electrical tape. I cant afford to have repairmen around, or replace it all. The A/C went too, still working on that one.

Our home was built in 2002 and completed in October. We have a closed loop geothermal system with 3 zones. Each zone has a heat pump and a Trane air handler. The system works well and weve had good heating and cooling for 9 1/2 years with low electric bills (thanks to geothermal). We have a 3 visit per year contract with the company that installed our system and have been generally pleased with this service. The first air handler failed after 4 years due to an evaporative coil leak. It was replaced under warranty (with plenty of labor costs). The second one had the same problem shortly after the 5-year warranty expired. It was replaced at full cost. The third unit now requires replacement at less than 9 1/2 years old due to another evaporative coil leak. 3 out of 3! That’s a definite strike out for Trane. All 3 air handlers are indoors in clean protected environments and have had the units serviced 3 times per year. Our much cheaper heat pump that we had in our previous house in TX (with air handler in a blazing hot attic) never had a coil leak. The electric bills were a lot more, but there were no failures in 13 years.

We replaced a failing heat pump with what we thought was the Gold Standard - a Trane system with a 10 YEAR warranty. The system performed admirably for 4 summers, but when hot weather came to Virginia this year, the system stopped cooling b/c of what the installer indicated was a poorly located copper tube that had split and allowed the refrigerant to escape. We assumed it was an installation error that would be covered by the warranty, but in fact, the technician said the units are made that way. Four weeks later and over $1,500 of labor and service charges [$800 of which is 2 occasions of lost refrigerant] we are still waiting for parts because we balked at paying an additional $300 for expedited shipping. It may be Hard to STOP a TRANE, but from our experience, its even HARDER to START a TRANE!

The original blower wheel installed in model 4TGB3F48A1000AA Furnace Air Handler is inappropriate. In my estimation, it was designed to fail. In my case, it failed just after 4 years of service. The notched blade design is not compatible with a direct drive system. The amount of overlapping material of the blade relative to the dual center drive disks is not sufficient to withstand the rotary forces placed on them by the motor. A solid blade design would be the best option. I would suspect that others have had the same issue. The seasonal HVAC tech who performs bi-annual service noted that he was very familiar with the sound this particular blower wheel prior to failure. As it stands, this item is not covered by any warranty and supposedly can only be installed by a licensed Trane technician for approx. $500.Failure in this case equals the dual center drive disk slipping out of its original position. Each fan blade skips out of its designated slot allowing the drive disk to rotate irrespective of the fan assembly. DIYers will be happy to know this can be replaced for less than $70 without any special tools. Just match the blower wheel attributes to those listed on Emotorstore.com

We replaced our Amana heat pump, which was undersized, with a Trane. While the Trane works, it is so noisy. It keeps me up at night. It wakes me up at night. I cant hear my tv when its running. It sounds like a D9 Cat working hard. Trane sends out a rep who says its within company standards. Im at my wits end with this Trane heat pump. What can I do. We cant afford another 13000.00 to replace the Trane.

2012 Trane heat pump lemon - We purchased this through Lowes 8 months ago. We use wood heat in winter so the breaker is shut off 4 months. So far, its 7 attempts to fix error messages. Trane sent rep from corporate office and he fought with GM of Lowes in the living room saying he is so busy with these calls and do not bother him again, to just call service tech. Thats 7 attempts in 8 months. Please, if you are having problems with Trane, lets all get together by email and find a litigation attorney. Im afraid when warranty is up. I have read stories of people replacing coil every year at $1300 a shot. I have Trane xl21 and ad I type. Im waiting for another Trane repair guy? Lowes has done nothing besides the normal, Im so sorry crap. It shuts off with different Err messages. The last time it happened, I thought the dogs had to be dead when I opened the door. We live in North Florida and depend on ac.

The Home Depot provider (ARS, a division of RotoRooter) has not repaired my unit because he alleges Trane is “punishing” them for not selling the brand after they went with plastic??? Bottom line is they have given me the runaround since December 12. My unit is under warranty and my worst fear is that one day my a/c has a problem. Heating in Miami is not needed too often although I had to purchase portable heaters for my birds when we had a few very cold days. I am very upset with ARS and with Home Depot and would like to know if what they say is true. I still doubt that a reputable company refuses to sell parts for one of its products which is just 5 years old. I was very happy with my unit until this happened.

Our compressor on our Trane heat pump/air conditioner. After 1 and a bit years. Even though we did not purchase the extra labor warranty because who could stop a TRANE. Laugh out loud Something did. And they don't even know what. Yes we got a new compressor, but the installation was 1500.00! So Trane has just lost many customers from our strata that just passed that the 61 units here could install them.

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.