I like the refrigerator but the doors and the freezer door are damaged. I had the company that Viking uses come out May 4th. I called them and they still do not have a time on when the refrigerator door and the freezer door will be replaced. Also, the bottom part of the stove was damaged. So, Im not pleased. I did not expect products of that quality and cost to arrive damaged. The other issue I have is that their plastic covering is horrendous to come off. They need to do something better about that especially when people have issues with their hands. I still have plastic on it, in the corners and underneath. People should not accept the refrigerator unless its totally perfect and they have to take all the plastic off to make sure it was perfect.

We moved to a new house and the Viking Appliances were already there but they were very old like more than 10 years old so I replaced it. They have a reasonable price better than Subzero. It was a bit expensive but they have a good reputation among my friends and I just wanted to keep the same brand. The refrigerator is brighter than before and I like when the door close I feel like it’s suctioning the air kind of feeling. But I hope for the shelves to be strong in the future because it’s a little bit weak. Because the refrigerator I had was old with broken shelves I’m very careful when I put too much things on the shelves so I hope it stays well. I wouldn’t recommend to my friends regarding the price but I like it.

The experience with Viking Refrigerators has been great so far although I had to have some repairs done immediately. It was nothing big. During the shipping, one screw got loose and one light cap came off. I have a technician coming out today for an EO code on my under the counter fridge. I called the warranty company local in Houston and theyre good.

I have had friends who’ve had Viking and Im in the design/decorating business so Im familiar with them. Everything so far is good. When I first bought a Viking, there was a hitch with the broiler but they came out and the lighter thing in there was defective so they swapped that out and it seems to be working. I love my stove and my ovens. What I have baked in there has been amazing. Its quite a machine.

My Viking Refrigerator has been great. I got it from Best Buy and Ive had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

My husband and I remodeled and bought the Professional side by side in 2006. We had it replaced due to a dent in it and the ice machine not working in 2008 by warranty. The replacement had issues too. We have replaced the ice container a couple of times for $300 ea. Now its broken and it will cost $500. We noticed that there were 2 screws that are missing. It has been worked on but not sure if it was factory or labor issue. Plus water dispenser doesnt work. That’s been worked on too. Recently cleaning the fridge out, I noticed cracks on the inside of the door unit. The drawers are all broken. We replaced a couple of them about two years ago for $100 ea. Broken again. The fridge still works, but the breakage is not good.We had a refrigerator for over 20 yrs prior to this that still worked and had no problems. Buyers remorse? Probably. I have pictures showing the issuer cracks inside of the unit. By the way, my hubby and I are senior citizens and take care of our things. I would love to be able to send my concerns to the company with pictures.

We heard good things about Viking. They have good refrigerators and good warranties on them, and we thought it would be good to have one of their refrigerators. The quality is great. It’s got the bottom refrigerator on it. We like the bottom freezer and the French door top-to-bottom. It has the water on the inside. We’ve only had one problem with the fridge though. The compressor went out. It would run but it quit cooling. A man came up, checked it and ordered the compressor. It was covered, and it only cost us $149. He put it back together and within three hours, it was cooling again. Id definitely tell others that they wont find much better than Viking Refrigerators.

I have a friend who remodeled their kitchen five years ago, and they have Viking and the kitchen looks so chic and had clean lines. I went with a six-burner and a full range. The home that we purchased, we seriously upgraded the kitchen and there was a cooktop and a double-stack range which is not my style. I was raised with a one range and I liked the versatility that Viking provided with the 5 Series range that we have. I looked at others and its just the right size. The six pilots is perfect because theres more room to cook. The space in the conventional oven is large enough, both the top and the bottom, to heat up the turkey and also the casserole and the dressing at the same time. I have the Viking hood and the switch of the light that illuminates the oven range needs to be adjusted because the light blinks on and off. But so far, everything is great. Im very pleased.I have the whole set - the microwave drawer which is very sleek, the dishwasher, and the refrigerator. But we had a Samsung which had more space in it than we do in the Viking. Thats the only complaint. Were pleased with it. I compared it to other brands. And for what I was willing to pay, Viking fell right in the middle. It wasnt too much for me because, where we live and the upgrades that weve done to the home and the overall increase in value, I thought that the appliances should reflect the neighborhood. Its one of those things wherein that is a fixture that adds value to the house. Kitchens and bathrooms sell a home. And to walk into a kitchen, especially ours, from how it was when we purchased it, to have so many nice upgrades and one of the top of the line appliances, it added instant value to our home. That was the other reason why the whole package was worth it.

We paid $1,600 for this high end dishwasher (Model VDB 450ESS) that does not dry dishes and smells all the time. The clip, which holds the little folding shelf in the top rack, broke. And guess what? Viking will not sell the clip. You have to purchase the entire top rack for $275! I will never buy another Viking product or refer Viking to anyone I know.

Im very happy with my Viking range. I like that the burner goes from the gates of hell heat to slow simmer with the same burner. I would recommend Viking.

Viking Ranges is the absolute worst. I started May 15th trying to get two sets of two products and they were finally installed yesterday. So, it was three months to get these products. And I couldnt use my oven because the door wouldnt close. And twice, the wrong parts were sent. They even said they would definitely get the correct parts to me via mail but I never got them, so then I went to customer service. Awful. I got the right parts only on the third time because I called the customer service woman who was terrific and helped me as much as she could. Ive also called an appliance dealership that I work with in Pennsylvania and talked to the repair people here in New York who sell Viking and they have both said theyre not recommending anybody to buy Viking anymore because their repairs are so awful.

The Viking range is a quality product but we had a very rough start with it. We got a $10,000 range and its not a cheap item by any chance. But the handle on the small oven door was not mounted properly. It was crooked. And then, the igniter on both ovens didnt work properly. One oven didnt work at all. It would get hot once and then, wouldnt, and would turn off. And the other oven would click, click, click a whole bunch of times every time it went on an on-off cycle. So were not too thrilled. They should do a better job inspecting and testing the product and shouldnt be delivering defective items. In the Vikings website, their request for help is broken. I went in the customer support area and requested help. It triggered an automated email that told me that they were going to look into my question and respond soon. I also got a second email that was an error, that said some other email was undeliverable. And then, I never heard back. So Im guessing that the email was my request going to some support on the Viking side and for some reason, it didnt go through. It was a fiasco. When I told the vendor who sold us the oven of the problem, they were quick to respond. They gave me the name of the local repair guy who provides support for Viking. They were scheduled to come within a couple of days but they didnt come, call or follow up. So a week later, I called them and they sent somebody but didnt fix it. They ordered a part, and two weeks later, theyve never called us back. So I had to call them back. I escalated and they sent somebody who was sharp. He had to adjust the igniter. It wasnt sparking close enough to the burner so the burner wasnt lighting up.To make the long story short, the salesperson at the store should have called us and followed up to make sure our problem got fixed but never did. They did not even check that the range was delivered. Then the repair people dropped the ball and never followed up with us. So it took us almost a month from when it was delivered to when we were able to use the oven. Other than that, everything is working fine. We love the Viking range. Its a very nice stove and the cooktop is great. Its nice to work with and hopefully will last a long time. Were happy with it but their support system is pretty badly broken.

We moved into our custom home in September 2010, in which we have a Viking refrigerator (36), a Viking freezer (36), 48 Viking range, Viking grill and a Viking range hood (over the grill). Every Viking appliance has already been repaired at least once since September of 2010 except the range hood. The latest repair was to the 36 freezer for which Viking charged $362 to replace a PCB assembly, stating that we were out of warranty. Their customer service team reads a scripted you are out of luck statement and definitely leaves you with the impression that they couldnt care less! This is high end price, low class service! Stay away from Viking. Problems might be inevitable, but for the spend, you should expect someone who at least gives you the impression that they are listening and are making an attempt to assist!

Viking Ranges were at the store that we went to. We talked to a Viking rep and also to the salesman and our experience was very pleasant. They were very knowledgeable about the product. We got the six-burner range and we liked the size of the range and the burners. The quality is also very good. I like the convection oven because I’ve never had one. The range is everything we wanted it to be. It’s very easy to use and easy clean.

The range that I got from Viking is not very different from the one I had that was 20 years old. It had fewer features though. I used to have a separate grill and a separate griddle. They consolidated them into one area with a pan that flips over and its not quite the same. But the burners are nicer and it’s easier to clean. The top of the stove looks great and the lights are a nice accent. But after that, I had problems. Ive had to call repair services out here three times, so far. They eventually got them fixed. But its strange. I buy a $500 stove that lasted me 10 years and I had no problems. I buy a $15,000 range and within two or three months of owning it, I have to call to get repairs made. It was not what I was expecting. I regret, a little bit, buying the range. I was banking on the American made name and Viking has a long history, but Middleby has purchased them, seeing there have been some changes in quality and how it was working. And the new range manifested this very same issue as the 20-year-old one I replaced started to have towards the end of its lifecycle. So that was unfortunate. Probably, had I done it again, I would have bought a Wolf or some other range instead.

I just built a $150,000,000 house last year which I dont live in but I had remodeled my kitchen in 2000 and the Viking Range hood went in and I just knew I wanted to put the Viking stove under it. There was no reason to, everything was working and I quite frankly, forgot all about it and bought another house. I have a second home now but then the stove stopped working. Since I already have the range hood, which I love, I bought the stove to go with it. This is a very high-end appliance city so if someone has this problem I go, What a difficult position to be put in. The top of this range is great and heats up. It looks fabulous and fits beautifully with the range hood and in the space that it was designed to go in. However, the installation of the electrical for the oven is a nightmare. Theres a problem figuring out where to put the electrical box cause it doesnt fit under the stove. So, I have to cut up a cabinet or a wall. Im dissatisfied that they sold a product that cannot be installed unless its a new build. Im a real estate agent. And if Im selling a house and see a Viking range in the kitchen, Im immediately going to start thinking if its installed correctly. They should phase it out.

We went with Viking because it was highly recommended but the doors of the range we got were off and they would stick out to one side. The quality was horrible. They brought me another one and I told the guys to make sure that the unit is okay before they remove the one that I had. When they opened it, the guy said it’s worse than what I got. They took it back and brought me a different one. The one I ordered was a Series 5 and when the man came from Viking, he looked at them and said he was gonna move me up to a Series 7. It still had a little bit of a problem but their guys came and removed the bottom plate and kind of played with it. Now, it works perfectly.It took about a year until I finally got the one that I presently have. I had to go and buy an induction hotplate. Whoever is putting these things together, their quality control people are not doing a very good job. The range is wonderful but the experience was terrible. After paying so much money for a range and then have to deal with so much drama with it, I wouldn’t do it again. My son is building a new house and I told him to not get into a Viking stove.

Bought a Viking range due to their good warranty and so far, the quality is good. But I had a little bit of an issue in the beginning. The range wasnt holding the right temperature and it had to do with a computer glitch within the motherboard. So I called up Viking, and with the warranty, they sent someone within the week, and he fixed it, and I havent had a problem since. Everything in general is very high-quality made. The people at the Viking dealer at P.C. Richard were knowledgeable and overall, it was an excellent experience.

Im very dissatisfied with my Viking Refrigerator. I find the design of the refrigerator really crazy. You have to open the refrigerator doors to get water out of a spigot inside the door, which when youre filling drips onto the bottom of the refrigerator. And we have been having horrendous problems with the door sticking at the bottom. Weve had the freezer door fixed four times that it gets to the point where you just cant open it. The service company has been in four times and they pull it all out. They clean out all the ice and do everything they need to do and they put it back. It works better because when they arrived you couldnt open it at all. But once they leave it is still not working properly. I dont know what the solution is because A-1 Appliance solved it for maybe two days, three days, four days and then it just sticks again.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

My wife wanted a Viking range and the quality of the equipment turned out to be fantastic. The kids and my wife do all the cooking and they love working on it. The BTU that Vikings have warmed up things a lot quicker. I would recommend Viking Ranges. The dealers that we went to were good, however, I don’t think they knew their equipment that much. We already knew what we wanted and I went with some questions like if we should go with a smaller or bigger and they couldnt answer it. They didn’t seem to be extremely sharp at it. They told me to go with the bigger motor and asked me why would I go with the small one but that was why we were asking.

I have a kitchen full of Vikings and my husband likes them because the appliances are pretty to look at. The old Viking refrigerator we purchased needed a lot of repairs so we went and bought a new one a year ago. The door swings too heavy so its always a fear of ours that its going to swing and the latch will get broken. I need to call to see if theres a kit or fix for it but I havent had any issues. Repairs take awhile because of products but other than that its fine. If theres an issue I just call into the Viking number and theyre able to pass these to someone to help me with repair. I have been fortunate to receive excellent customer service from them.

I ordered the Viking over the phone with someone. I had to wait for the hood and the dishwasher for quite a while, but it was okay because we were waiting on other stuff for the kitchen remodel. I like the style of Viking Ranges and nobody else makes red in that kind of an industrial feel. Its quality also has been great so far. I like all that all the burners are the same size and its iron top is simple. It was pretty good and I’m glad that they just left it to me to install. However, the dishwasher that I’d gotten originally from them has no damage on the outside but was all dented on the inside, so I don’t understand how that could have happened and I didn’t realize this until I went to put it in after having it for 20 days after they delivered it. Then at the beginning of March, it stopped working. The pump that takes the water out just continually would run and it would never start another program. Viking replaced it for me because they couldn’t find a service person in my area. But they wouldn’t just send it to me to put in, so I had to deal with letting an installer put it in. The installer did not do a great job so right now, I have to go back and level it. Now I have to find some additional insulation because they took that with them and they didn’t put all the insulation in the front so it’s louder now. They also didn’t put one of the screw covers on and it’s a stainless steel screw on a black background so now the black tic-toe panel on the bottom has one screw that’s glaring. I gotta fix those things and I’ll paint the screw. I wish they would have just sent it to me and let me put it in, but they insisted on it. In terms of the way they handled the situation, I thought I was dealing with someone who wasnt able to make any decisions. It took them from the beginning of March until they put it in on Thursday to get a working dishwasher. But I would still endorse my friends in getting Viking because I think that’s not necessarily a manufacturing problem.

I have renovated and used this Viking Ranges in 6 homes. Not only are they amazing, I believe they help sell the house as well. I enclosed a picture showing the matching dishwasher that I used in my current home. It is equally amazing and most of all quiet.

Friends recommended the Viking refrigerator, and its name-brand and model made me go with it. It has a feature of ice in its door, and its my favorite. The quality is okay, but I had to do one repair recently. Ive also changed the refrigerator once since 2004. There was an issue with something and they offered to upgrade, so we did to get the ice and water in the door. Then, I had to replace the solenoid valve once for the ice-maker and the door stop. The parts of the refrigerator are expensive but other than that, they have very good customer service reps who are very helpful. I told them what was wrong and they sent the service guy out. They were able to fix it and they didnt have to come back twice.

We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. Its an on/off gas range and there wasnt even a timer on it. But, in a way, its also what we like because theres not a lot of technologies built into it.

When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, weve been very happy with Viking.

We remodeled our kitchen so I looked at a lot of ranges. When I looked for a 100% American made product, that took me to Viking. I liked the look of the Viking and I also heard good things about them from people I knew who had owned them. So I purchased the Viking Range and had it installed. After they finished everything up, we went to use it. The cooktop worked fine, but the oven did not. We were gonna bake a cake, but when we were gonna put the cake in, we noticed that the clean lights started blinking on it. When we turned the oven on, the burner fire dried up. I turned the oven back off, then back on and it came right back on. It ran for about 10 minutes and did the same thing. But we got our cake baked and it was still good. So I called Viking and told them that we got a problem with the oven. They set me up with the service provider, North office in Nixa, Missouri. I was contacted the same day by that provider. I did not have the serial number of the unit on me so I had to call them back on a Monday. And about that time, they told me that they had Googled our address and we were out of their service area so they couldn’t work on it. So I called Viking back and they set me up with DKC, a provider out of Harrison, Arkansas which is just about 30 miles south of me. But I didn’t hear anything for a couple of days so I called DKC and they told me at that time that they don’t work on Viking Ranges. So I called Viking again and we went through it again. And they told me they were setting it up again with DKC in Harrison.I told the gal, Weve already tried this once and they dont work on Viking Ranges. She put me on hold and came back and said it was set up. And at that point I assumed that they had called DKC and they were gonna do it. When I followed up with a phone call to DKC, they told me that they did not work on them and that they refused the work order that Viking sent. So I thought I would get a call back since DKC refused the work order, that somebody should know this aint transpiring. But nobody called me back. So I called Viking again. And they set me up with Mintex from a place out of Branson which is really close to my home. But I dont know if theyre an approved Viking service provider or not because I couldnt find them on their website as a Viking service provider. Both times Ive talked to people there about them and nobody have their contact information. But Mintex came out and they’re a great bunch. They looked at the oven and verified the issue. They told me that they did contact Viking for some assistance in diagnosing the problem and was told, Heres the service manual in PDF format. Figure it out yourself.”And so, the tech studied the service manual. They then came back out and looked at the oven again and he determined that there was a part that was not working properly and it was causing the burner to shut down. Theres a sensor in there that senses the heat coming up in the oven. And if that doesnt sense the heat rising, it will always be a fail-safe. It will think the burner is not lit and theres gas coming in. So, it shuts the gas off. So he got that part ordered. I waited on the part but I haven’t heard anything from Viking or Mintex. So I called Mintex last week and asked them if they heard anything on the part. He told me that they were still waiting on the part. So I called Viking. I went through three people and I ended up with Joyce from the escalation department. She was very nice and helpful. She told me that the part had been on backorder and that it was shipped out on Monday, Feb. 6 and it would be a two-day ship. I was thinking it should be here on Wednesday. So I called Jeremey at Wintex on Wednesday and asked him if he had received the part. But he said no, he didn’t have any part and no ETA on it, too. So I called back to Viking and talked to Joyce and told her that I’m at the end of my rope. When I mentioned that the part was gonna ship out Monday via two day ship, I said I wasn’t told that. I asked to speak to a manager but she said she’s gonna be the one to help me and I was led to believe that there was no area manager, as well. So I hang up, called back and spoke to another gal, Ronda who was very helpful. She said that she had worked with Joyce in the past and that she was very good in what she did. She had confidence that she got it taken care of. 5 minutes later, Joyce called. She told me that she found out who told me that the part was gonna ship on Monday, but it wasnt her. But shes the only one I talked to in depth on the previous week. The Viking cooktop works great and I’m very happy with it. I love everything about it until I got my oven fixed. I was also very much looking at the Viking Refrigerator because we used our older refrigerator in the remodel and doing measurements, and the Viking fridge gets the opening perfect. It would look like a built-in but now Im really having second thoughts about that with the runaround that Ive experienced from Viking.

I was looking for higher end appliances, so we decided to go with Viking and have had nothing but problems. The refrigerators doors had a crack in it. The doors were not aligned. The freezer is always kind of opening and not sealing properly. Its a bit noisy. Then there was indenting, and this is the second time it happened in the fridge. I dont know why. I realized I have an extended 10-year warranty with PC Richard so I had the guy come out again, and he said he had to order a bunch of parts, and he placed the order. I hope that is being handled.As far as my range, its horrible. Im always having trouble. It is a very high-end stove that the burners half the time arent working. Its not holding the proper temperature inside. I feel like its a limit. I would put it on 400 but it only went to 300. Viking replaced the burners a couple of times. They come and fix it, but it reoccurs. Theres something wrong with the actual range itself. And then, when I called Viking because of everything that happened to have it serviced again because they canceled my last service due to the COVID, they told me Im out of warranty now. But its the same problem Ive been having since I got the range. Ive called in again but nobody has gotten back to me. They were supposed to push it up to management. I made a complaint with the Better Business Bureau regarding whats going on.

The Viking refrigerator was in the home when we purchased it, and were now on our third fridge. The first one stopped working. I contacted Trail Appliances where it was purchased and they ignored me. So then, I had to contact Viking directly in Quebec, which is Brigade, and they advised me that the fridge was unrepairable. So then, we waited three months and then we got a new one. After that, our second fridge lasted 23 months, and then it started to melt and the housing cracked. So, I phoned Viking again and they sent a service guy out. This took a couple of weeks, which is a joke, because they dont have anybody locally that knows what to do. So, I waited another couple of weeks for those guys who said that the second fridge was also unrepairable. So, all in all, weve waited almost four months without a fridge because there wasnt one available in North America. Then we were away for a couple of months, and now weve come back. We got our third fridge just before we left, and we turned it on when we got home here a couple of weeks back. But this third fridge never shuts off, so theres another problem with it. I havent phoned Viking yet because Im at my wits end with it. The customer service reps were responsive and the fellow thats in charge of their marketing, Daniel, was quite good and does everything in his power, but this issue with the Viking refrigerator is so screwed up that its just unbelievable.

We like our Viking range. We bought it from World of Appliances and there had been a couple of issues that they came and took care of. But overall, we’re happy and we like that its shiny and metallic.

I had only been using my Viking Refrigerator for five months when the freezer would all of a sudden stop working. Then certain parts of the refrigerator would freeze things. I had to have someone keep coming out. They techs came pretty quickly but then I had to keep having to wait for parts and COVID. They came at least 3 times to change parts and I wasnt able to use the freezer part of the refrigerator for six months. Finally, I had to get another refrigerator. I wouldnt ever go and purchase a Viking appliance myself.

We purchased an expensive free standing gas range, model VGCC530-4BSS, because we were tired of having to fix our old electric range. From day one the front knobs got hot when the oven was on for a long period of time. We never really thought too much of it until just recently when the oven would quit working after being on for a while, for example, when cooking a turkey etc. Through my own investigation, along with limited help from Viking I figured out that the oven door doesnt seal at the top. There isnt an adjustment to rectify this problem. Viking suggested new hinges, at the bargain price of $120 each, which I fail to see making any difference as this has been an issue from day one. Not to mention I removed the door, inspected the hinges and could not find anything wrong with them. I strongly feel that the only solution to this problem is to buy a new stove, one that doesnt have the Viking label on the front. This will be our first and last Viking product EVER!

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedmans appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

I liked the product of Viking Refrigerators and some of the features that it had on it. So, I got a Viking refrigerator and I like the space. But the ice maker didn’t work and it didnt make ice at all from the get-go with the first fridge that I got, so they replaced the fridge. But now Im having issues too with the ice maker on the second fridge. Ive had this fridge for a month before it started knocking. When I dealt with the representatives to try to get the ice maker issue resolved with both fridges, they were great and they’ve been on top of the issue. The technicians showed up and replaced the ice maker five times on the first fridge, before they replaced the fridge. Theyre now in the process of fixing the the second fridge and theyre gonna come out on Friday and replace the ice maker. Viking Refrigerators seemed to be great, but as for their product, I have to see what the outcome is gonna be regarding the issue with the ice maker.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

We were looking for counter-depth refrigerator design and there werent many options out there but Viking has one. On Monday, we actually contacted the store where we purchased the Viking refrigerator to let them know its having some trouble and to check the temperature because our freezer is over freezing. We adjusted the temperature and its still over freezing. We have a lot of frost in the freezer. My husband was to get back with the rep after we had adjusted the temperature. They said that they were gonna send someone out and have that checked for us so well have to call them back and have them schedule someone.

Our Viking fridge is not very old, but we’ve had multiple things break on it. The customer service has not been great and we haven’t gotten things resolved. Our ice machine is broken and we’ve been waiting on a part for a couple of weeks. The door on the refrigerator is off because, apparently, it’s heavier than the freezer so we have an alignment issue with the exterior of the refrigerator, which we heard we can’t fix. We also had two of our interior condiment holders break. Those have been replaced though. We should’ve bought a Sub-Zero. We probably would not buy another Viking.

Ive spent almost $1500 repairing a $2300 Viking oven, and its broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. Ive tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

I liked the Viking refrigerator. I heard about it from a friend and the design is nice. But the quality when I first got it was awful. It had a leak in the freezer and they fixed it, but they replaced it and we ended up getting a new one. So far, its been great.

The builders put Viking in the brand-new house which Ive only had for over two and a half years now. And Ive had trouble with both my refrigerator and my stove. Although, I had Vikings before and the refrigeration was okay parts of it get really, really cold and even the bottom drawer actually freezes things. I was disappointed within a few months after we got it. The dairy product holders were both cracked and when you open the door, all the butter falls out. It took me a very long time to get it fixed because the dealer’s contractor was not responsive. I was informed that the warranty on that was only three months, which I thought was crazy on Viking since a Viking product is so expensive. It took me over a year to get that done and even spent the year leaving messages back and forth and got me assisted for it to be taken care of. I ended up just finding the manufacturer and ordering the part myself. I paid for $370 a piece which I thought wasnt right. I didn’t speak with a Viking customer service but I dealt with Ferguson which was the distributor that sold the Viking to the contractor. The experience was not okay. I had to get really mad and involve the contractor to get it done. The rep felt really bad once I called the contractor in and promised that would never happen again. So, I havent signed with Vikings again. I’ve heard another person in this neighborhood who has Vikings and had the same problem with her dairy product holder.

When I moved into my house, it had a Viking six-burner cooktop which I thought was very well-done. It was enamel, not stainless steel, but was much sturdier than what I have now. I was impressed with it but its been there a while so I wanted to replace that. We redid our kitchen about five years ago and thought I would use Viking products. Thats how I started looking at the other matching pieces. I do a lot of cooking but the quality of what I purchased is not the same with what I had before. In hindsight, I wish I had just kept the Viking cooktop and had gotten double-oven in its place from somebody else. The stainless steel on the cooktop scratches. Ive already had to replace the grates once. Then the temperature on the double oven wasnt getting correct because the hinges were not strong enough. They had to be replaced to the tune of $400. Even after that was done, I still had to have a repairman come again to calibrate it correctly.Aside from the cooktop, we bought a Viking refrigerator whihc we picked in particular because we have space constraints and it worked well. The only thing I like in the new configuration of the model I have is that theres extra shelf at the top. Its very small but Im a baker so I put my pieces right in there to cool in the freezer. But the quality is horrible. Ive had several other refrigerators with which Ive been far more impressed with. The plastic inside is poorly designed in that the butter dish slides open when the door opens. Now, theyve changed it and within days it dented my initial fridge. I also had to replace an internal part as one of the drawers cracked. My first fridge had an ice maker problem and then the compressor went.I went through many months of badgering Viking to replace this thing. The Viking team members have been respectful but not timely. If I hadnt been a diligent pain in the neck, nothing wouldve happened. I had to keep contacting them before they had somebody come. When they contacted a person and I never heard anything, I contacted Viking again and finally got an email that she had left the company. But there was no follow-up.I finally got a new fridge and the people that Viking contracted with to come out were very helpful. When they came out, I spoke to Sally from Viking and wanted to verify that the trim kit will fit in the unit because I spent nearly $1,000 for the kit to make this thing look built-in. Sure enough, the contractors who came forgot the kit. So they came back again with it and only was able to put it in on one side. I then had to call a carpenter and pay out-of-pocket to have it replaced. I then called Viking again who ultimately recouped that fee for me and made me whole. But then again, the ice maker doesnt work in this new refrigerator. The repairman that Viking contracted with from Dillon Appliance came out this week and said that it doesnt function. So Im very disappointed.For the amount of money and time Ive spent on this, its crazy. I shouldnt have to have a part-time job tracking down Viking. They should do what theyre supposed to do. First of all, they should produce a good product. And second of all, Ive dealt with all these different people to have these things repaired and still have a refrigerator that doesnt have a working ice maker and this is my second fridge. And I was out of a fridge for five weeks. It was a long time and I have four kids. I have a backup fridge in the garage but its small. Nobody at Viking really seemed to be worried about this or really apologetic that their products shouldnt break and theyre very sorry that my compressor completely went under five years.I would never buy another Viking product. Its not worth the money, especially the refrigeration. Its like any other refrigerator and they slapped the Viking logo on it. Thats actually what the guy at Dillons told me. Theres nothing exceptional about it. Then Ive been somewhat pleased with the double oven except I had another double oven for years and never had to replace the hinges. Four and a half years in, Im already replacing hinges which is not exactly what I wanted to do. But I needed to retain the heat. Its a very disappointing experience. The product is by no means worth the amount of money I spent on it. The value isnt there.

Viking Refrigerator is a higher end product. It’s a good appliance. There was a slight beneficial discount for the Viking at the time we purchased it even though it was more money than some other appliances. I haven’t had a problem with it other than a drawer breaking, and they sent us a replacement. I called Viking and they said to make sure the appliances are registered. So, they registered, and once they were registered, they were gonna send somebody out. I couldn’t believe they were gonna do that. When they realized it was just a drawer, they just sent the drawer. The process was easy. I like all the features of the refrigerator. One feature is kinda interesting. They made it so you can put a full-sized pizza on the bottom of it, which is pretty cool because you always have a problem with the box of the pizza. Also, the dealer, Pacific Appliances at Best Buy was great.

Our kitchen looked beautiful. Viking appliances look great but dont last. Bought a wall oven in 2006 and had it fixed twice and then had to replace it with a Maytag in 2012 because the self-cleaning option burned up so much of the electronics that it was cheaper to buy a new oven. Our microwave, also bought in 2006, has been repaired twice and now we are going to replace it because it needs to be repaired again. Our beverage refrigerator either freezes anything close to the sides or can only keep things above 40 degrees, nothing in between. The thermostat was replaced but it made no difference. We are now using it as a cabinet for extra housewares. Our dishwasher works GREAT since we only use it about five times/year. The oven door on our large 6 burner stove has never been level but it works well enough for my use. My calls to Viking have produced nothing but oh sorry, you are just out of warranty but here is your closest authorized repair shop. I will NEVER buy another Viking product and will not recommend them to anyone.

My stove didn’t work very well on Thanksgiving. We leave the bird cooking in the oven and weve put a timer. But when we go check it, the oven was off. We turn it back on and it lights on. And then when we go back to check, it was off again. That happened three times. But I have no complaints over their services. Overall, Id still recommend Viking.

We have used Viking products in the past and really liked it. We have a Viking range and an oven, a cooktop stove, and a microwave so we got a refrigerator and it matched everything else. Weve been using it for about a month now and so far, its good. The experience is absolutely great. Its pleasurable and hassle-free. The only thing is its not the easiest thing in the world to level in comparison to any other fridge that Ive had. But its not that big of a deal and we got it leveled. Other than that, everything is absolutely fantastic.

This is, bar none, the worst dishwasher I have ever owned. The basket is constantly breaking, allowing all of the silverware to fall into the dishwasher. And then, in turn, the dishwasher does not work. This happens every 2 months! I would never buy any other product from this company.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

I used to be a decorator in New York but now Im in Portland. I was doing caregiving for my mom, but I got her into renovating and I wanted to upgrade the whole kitchen. I wanted a sturdy commercial fridge that would still look nice in a residence and Viking Refrigerators already has the reputation. In addition, I like that the interior parts of their refrigerators were metal and not plastic. I had a simpler fridge the first time and I was amazed at how quickly the plastic parts started getting smashed when a bottle fell. I went to Eastbank Contractor Appliances. They represent a bunch of different companies, and what I liked about them was that they team up with Basco Appliances here in Portland. They picked all the brands that they like the best and put together the showroom. So you get good people who are seasoned in the industry. I trust them and they helped me go through everything. So far, I like my fridge and Im very pleased with it. I love the lighting when you open it up. There are lights all over the place. Its LED so I dont worry about wasting energy. Even though Viking Refrigerator was expensive, its worth the price. Its worth it to get something thats going to last because it just pays off in the long run.

Viking was on sale and that led us to have a look at it. The construction of the range and the write-ups on it seemed generally good. Although, the one in Consumer Reports sucked and so it caused us to think about it. But I chose to ignore their relatively negative reports on the range. The sales representative was a very knowledgeable guy and took us through not only the Viking Ranges, but several of the other competitor ranges to look at the different features, trade-offs, and sort of helped with getting rid of some of the marketing stuff that doesnt matter as much as the functionality.We love it. Its been nice to use and cooks really well. The only thing that were having some trouble with is a piezo igniter on the front left. I was wondering what to do about that because it doesnt work very often at all. I might need to have somebody come, have a warranty look at it. But other than that, its fabulous. Were enjoying it and would recommend it certainly to other people.

I love my Viking refrigerators temperature control. However, the unit that I had prior to purchasing this recent one went bad so Im not quite sure on the lifespan of Viking. Ive been privy to my previous one for about three years. But this new one, Ive only had for three months. The parts werent available so I had to purchase a new one. But other than that, my customer service interactions have been good.

We thought that there was an issue with the range. After speaking with several people, those individuals from customer service didnt know about the product and how it works. So, we had to have two specialists come out to look at it. The first one couldnt give us an answer, and the second one looked at it for about two minutes and said that the issue we were having was completely normal. It took us about a month to feel like we were using it safely before someone said that and we didnt expect people on the phone to know exactly what the product is. We havent used the range to its full potential as of yet but were happy with it.

I have a stove for 4 months and they refuse to give me a new one after their own service provider said it could blow up! Not worth the $4k I paid. Horrible service. I cannot use stove as it could blow up.

I wanted the quality of the Viking stove so I went with them and Ive had it for six months now. I dealt with Reno’s Appliance, which carries the Viking stuff, and they were good about getting us the package deal. So, we got all Viking equipment, and that was good. I just had my stove serviced a couple days ago because something with the igniters were malfunctioning and the range top is not working. So, they had to do some work in here and it took a couple of weeks to get their tech out here.

Just started cooking in brand new oven. The smaller left side oven just made a loud sound and is now not functioning. The right side oven door hinge came off when opening the door and nearly slammed on my foot. I was barely able to lift the door to get it in place. I have only had the 48 range installed the last two weeks. Very disappointed that Viking made in America is poor quality. I now have to wait until Monday to get any support. Anyone else have this experience?

We really like the look of it more than anything. We like the stovetop ranges and the double oven. Its nice when its working. But the two burners arent working. We called within our warranty time but we havent heard back from them yet. Also, I wasnt real sure how to clean the griddle and we kind of had a hard time with that. I wish I would have had a little bit more instruction on how to connect griddle from where we bought it at Best Buy. But weve been pleased with it overall.

My son had everything Viking in his house and my wife wanted a Viking range for a long time but we couldn’t afford it until we retired. I cook breakfast on it and I like that when we cook in the oven, we dont feel the heat at all. When we baked in our old oven, it would heat the whole kitchen up. Our Viking range works beautifully and the lady who sold it to us was good. We also got a free dishwasher with the range and a bunch of other Viking stuff. We got a Viking microwave as well because its exactly like the Sharp microwave. The only difference is they put Viking on it. We’re happy with it and it’s very good. I use that more than I use the stove.

We were looking for new appliances and we went to look at Viking ranges. They had a deal where you buy a range and you get a free dishwasher tossed in so, we went for that. We like the range a lot. It is of high quality, better quality than the other ranges that we looked at. Plus, the Viking dealers people were very, very helpful and they did everything on time. Now, my wife uses the range and she likes that she can control the flames so carefully from high to low. Its very controllable. Im glad that we bought the Viking equipment. We plan to stay here in the house for many, many years and we hope that all these appliances last as long as we do.

Forget the fact my 2010 Viking oven has never heated properly or that we couldnt use our 2010 Viking dishwasher for 5 weeks because we couldnt get a part to fix it. Now, we have been without the use of our 2010 Viking refrigerator for a month. Five service calls, five missed days from work to wait for a repairman, and now, the repair service says it’s not fixable. Its two years old! We have called, emails documented and Viking says they will review the case. An hour on hold today, waiting to talk to a supervisor and all she could tell me was to wait for someone from the distributor to call me sometime. Thanks, big help. Do not buy Viking products. Let me know where to sign up for a lawsuit. We have spent hundreds of dollars on eating out and lost food from the broken fridge. Not to mention, our custom cabinets were built specifically to the specs for these products. If I spend the money to buy something else, I will have to re size all our cabinetry. So frustrated.

We’re on our second Viking refrigerator because the first one failed after approximately eight years. The newer refrigerator which we got last year is operating great. It has not had the same problems at this point but having to replace a Viking after eight years, Ive never had that kind of circumstance with any other refrigerator brand. There are some parts that get frozen then they start to melt and leak in the refrigerator. They dont go out to the drain. There is this freezing thawing process that is part of the regular refrigeration process but the pathway for the melting gets blocked up. It gets frozen too so the water accumulates in the bottom of the refrigerator. That had happened a couple of times.Ive had problems with a variety of Viking products from double ovens to the refrigerators. I have two homes and I have full suites of Viking appliances in both kitchens. I’ve not been thrilled with them. Viking is overrated. They have a cachet but their performance and reliability do not live up to that cachet. There are lesser prestige brands that perform better than Viking.

I heard people were happy with Viking Ranges so I got their product. So far, I like the product. I feel like its the most powerful range Ive ever had. And when some of the burners werent operating right, a dealer came from my area and fixed it. It needed parts, and I just had to wait a couple of weeks for it. And then they came and replaced it. The parts took a while, but I like the people they sent.

The current situation with Viking is an oven relay that has been backordered for over six weeks. Considering the poor quality of Viking appliances, their parts department should be overstocked. The Viking refrigerator is even worse. Egg bin door broken. Deli drawer (big drawer on bottom) broken twice. Have not replaced it yet because it costs over $500 for this plastic piece. Never will I buy Viking again and I tell anyone and everyone not to do so.

I wanted to get a Viking Refrigerator for its quality. I like the brand, thats why I purchased a second refrigerator. But Im not happy with the grid up top. When I got the first refrigerator, the grid was higher and the height of the cabinet above the fridge was based on that grid. But now this one is lower, so now I can see a gap between the cabinet and the top of the fridge. Their quality is just not as good as it used to be. I still like it, but Im not happy with the way they changed things. The fridge has the same features and size as the first one. But I liked the way the light didnt dim on and off when I open the fridge. Its drawers and cooler are also different and better. In terms of my experience with the Viking dealer, I’ve dealt with them in the past and I purchased my baking products from them originally. I would have been happy if they were more knowledgeable about the grid on the new fridge. I feel like it ruined my kitchen. I designed the original kitchen around my appliances so it doesn’t make sense to me why they would shorten the grid up top. My experience with the Viking Refrigerator would be nicer if it lasted more than 10 years for that amount of money. Other than that, it was fine.

I liked Viking's reputation and the quality of their products. They were pretty much at the top of our list with the exception of La Cornue. But La Cornue was very out of our budget and Viking was much more reasonably priced compared to them. We ended up getting Viking refrigerator and range as well as their microwave and dishwasher. The whole kitchen is Viking. Their products look great, function great, and you always get a compliment when people come to the kitchen. We got them from P.C. Richard and they were tremendous.

We went into a showroom and we had a choice between Wolf and Vikings. I didn’t like the way the Wolf looks and I like where the griddle is on the Viking so I chose it. The reps were very nice and helpful. I had a service called on the range before I had it installed and they came out right away. It looks good.

I like the look and size of my Viking Refrigerator. It works well in keeping my stuff cold. However, it leaks at the bottom and inside. Ive been with Viking back and forth numerous times. Theyve had three different service people come to my house and they dont know how to repair it. Im waiting to hear back from them because I want my refrigerator replaced. Its rusted, it has discoloration, and the inside parts, God only knows what they look like. My floor is warped and Ive had to stick Bounty paper towels under my refrigerator to absorb the water that pours out. Its been hellish and months upon months have gone by and Viking still has not addressed the issue. They have barely contacted me. Im highly dissatisfied with them.

I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.I’ve had my dishwasher for seven years and when I turn it on, it runs over three hours and I have to open the door and see if it’s clean or dry. I never know how long it’s supposed to take. I never knew from the beginning because it never ran a full cycle. When I open it, I see all this water and soap in the bottom. I wash my dishes by hand. The water is sitting there. I have to spoon it out or cup it out because it starts to smell after a while. It’s a big issue for me because I’ve never been able to have a full cycle of clean dishes.When I called this last time to get somebody to help me with my appliances, the repairman told me he gets a negative call every single day and he’s always apologizing to the customers when they call. Consumers like me don’t know who to contact to say their complaint to. The sales guy was telling me that he gets this kind of call every single day. Generally, I’m easygoing and I don’t really like complaining about anything. But when it comes to a point when somebody’s so top-notch, I get very disappointed because of the name.Viking has a name like Mercedes-Benz. I was thinking I was getting the best and I was very wrong because if Viking was so great, their appliances would work properly. And even if I get a lemon, I understand that at least it could be fixed when someone comes out to check it. I was disappointed. I would not recommend Viking to anybody. I would not recommend the places I called for service for Viking. They just can’t fix it. I used to have a GE and it’s in my garage now. It works a lot better than Viking and I’ve had that a lot longer.

I liked the price of Viking Range for the model that we wanted. It was something that wasnt out of our price range for a high-end appliance so its affordable. Certain things certainly cook better but its performance has been good and easy to use. I really enjoy how the convection cooks. I dont really have any complaints about it. The Viking dealer team was great, helpful, and accommodating. Its been a good overall experience so far.

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

The sales part was absolutely a pleasure. I bought the Viking appliances at a great store which has all the high-end stuff. For some reason, I picked Viking because I have heard of it in the past. I didnt know any of the other names but I looked at everything. I liked the oven probably because my wife is short and the way the door opened and the way she could access the oven was probably the only oven that was like that. So, we purchased it. We knew that Viking was a good name, which was why we purchased all the rest of the appliances to match. Every appliance in my kitchen is Viking and I’m very unhappy that every piece came with some kind of damage. The refrigerator door never opened correctly and the cooktop has a little blemish on the front of it in the face panel. But I have no problems with the top and bottom oven. Thats been great. The refrigerator was less than a year old and it has been having a problem with the LED lighting. They have been going out so I called for service. They sent somebody who came completely unprofessional and scratched the inside of my refrigerator with a pick trying to get the light out. The whole inside of the refrigerator is powder-coated and it is not replaceable. The service guy spent two hours there and never fixed it. I called complaining that he made a mess out of my refrigerator. He said that with everything thats going on in the world, there are worse problems in life than a scratch inside my refrigerator. This is a $12,000 refrigerator. After about two months later, he finally came and replaced the burnt-out LED lights that were in it and he touched up the scratch.

Our old Viking Refrigerator was unimpressive for the price. It was just an ordinary refrigerator with a Viking label on it. It was eight years old and a particular part broke. We could have fixed the thing for $200 but they discontinued that part and it was not available. They supposedly keep spare parts for 10 years, but I suspect that this part was defective or broke a lot, so they ran out. So our opinion of Viking is not very good.We bought a new refrigerator and it was the only one that fit in the space that we had. It also costs $1,000 more than other virtually identical refrigerators made by the same company. There were also other better refrigerators that are too tall. The new refrigerators drawers and shelves worked better than the old ones. Its a decent refrigerator, but all refrigerators in that price range are at least as good. Theres nothing special about it.

A friend of ours also had a Viking that we really liked the style of. We compared it against other ones in the showroom and generally liked the look of it better. We got a Viking range and dealt with MD Appliance in La Canada, California, and they were great. They were good at calling out the features and differences between them and the other top-of-the-line one that was like a Wolf. There are also a couple of very small, little, kinda like nitpicky things I noticed with the range. When the burner is at a very low setting, almost like on the simmer setting, it has a flickering effect on the gas burner. Also its not a smooth, sort of clean sounding burn when it’s up higher. So if I were to perfect the range, I would eliminate that kind of irritating flicker sound. The burners themselves are very heavy, which is fine. But the metal bottom of the burners is very rough, and it’s not a finished metal. So unfortunately when our house cleaner was taking it off of there, she scratched some of the surface of the range which freaking killed us, because it was like the price of a car. I wished that there was either some of sort of powder coat or some kind of finish on the underside of the burner that would prevent that type of thing from happening. But other than that were pleased with the quality and I have no problem recommending it.

Ive known about Viking for many years and they are of upper level quality in the market. In fact, I just remodeled the whole kitchen with Viking products. However, the refrigerator’s got a couple of problems that we need to have fixed but I can’t get service here in our area. Vikings is working on trying to get service set up but Ive been waiting about two weeks now for it. The same goes with the dishwasher. It had a little leak in it and they’ve got a service call set up for that but the people are not responding. The three repair people who were doing the Viking warranty work do not do it anymore and the closest ones in the Cincinnati area are about 30 miles away but they got a 20-mile limit. Vikings will probably come through with the warranty but it’s a slow process right now. And having bought the refrigerator, the dishwasher, the cooktop, the vent system, etc., I am expecting a little more. Nevertheless, I would recommend the products.

This is the 2nd time since owning my Viking range that Ive experienced TERRIBLE service - the first time was when the range was brand new - it took months to get a new door. And now 2-1/2 yrs later the door has fallen apart AGAIN - service call started on 1/3/2018 - Service came out to assess the issue on 1/8/2018 - and NOTHING SINCE - Ive called on 1/11/2018 and 2/13/2018 both times never getting a call back with a status as promised. I must say that for what this range cost I am VERY DISAPPOINTED in the quality and the companies that provide service for Viking products. I owned other brands of ranges over the past 20 years and never once needed service.

Received no help from Viking when called, unit was out of warranty and Viking wont stand behind their product. Many issues with the stove and had to repair on my own, no thanks to Viking. Would never purchase a Viking unit again!

Our Viking our refrigerator door fell off its hinges! Cant say enough about how the service dept responded, replacing our older and damaged fridge. Had numerous problems with control panel and the alarm continues to go off and temp in freezer is not constant. It shows high temp in freezer and alarm wakes us up in the middle of the night and also goes off during the day.

Viking is amazing and they have come a long way. I’ve owned all different versions and as a contractor, I put them in a lot of different things. The new ones are great. I chose them over Wolf at the time due to their price. However, the door wasn’t set right and the light broke. So I’ve been waiting for them to order the part, come in here and finish it. Other than that, I love the range. The guys did a good job and theyre very consistent. I called to the Viking team once and they were very helpful. They should give more information such as the steps in using a gas oven for cooking and send that out, but so far so good with my Viking range.

I was forced to buy a new refrigerator because my other one died, and it was a choice between Viking, Sub-Zero and KitchenAid. I bought the Viking because of the $1,000 rebate they were having and I also felt like it had more room. I pack my freezer and refrigerators, so it was the design that I was attracted to. So far, its been great and its been a very even temperature. The LED lights are awesome since I can see everything in there. The lady at Bill Smith was very helpful in helping me make the decision. I wanted to make sure the refrigerator was installed right by their installer, so I called them and had them check on things. They were very good. I also got my rebate check finally.The only thing I wish my Viking has was another vegetable drawer because I eat a lot of fruits and vegetables, but it only has one vegetable drawer. It has two drawers for cold cuts and cheeses but it only has one crisper and I miss that. Also, after I had this installed, Ive asked several repair people about what they think of Viking. Viking needs to do a better job with them because theyve all said that Sub-Zero is so much better and I shouldve bought the Sub-Z as far as from their point of view.

Viking is a valuable brand and it conveys quality. Purchasing our range was super easy. We looked at a lot of local, brick-and-mortar stores here, but no one carried it. They werent carrying a lot of different things because of inventory issues with COVID. So, we ended up ordering it online through a website called Appliances Connection. We got it within six weeks. So, it was great. Install was seamless. Im pretty happy with the rebate.As far as the range itself, I like that the knob lights up and that I can change the colors on it. I like also the bronze gold colored burners. What I dont like about it is you cant keep the bronze gold color burners looking new. Theyre already discolored. So, thats frustrating. Also, in the oven, its hard to tell when its at temperature, as well as theres no broil setting, which is strange. Ive never had another without broil setting on it.

I will never buy another Viking product after what we have experienced with our 5-year old Viking refrigerator. Until this year, we were so thrilled with our new kitchen. Then Jan 5, 2013 came and our refrigerator stopped working. We had to throw out well over $1000 in ruined food. Imagine my surprise to find that we couldnt get same day service for such a serious problem. Only after contacting Dave and Donna from RiverBend and Co, where we purchased all of our appliances, did we finally hear from a service company. They came out 2 days later. Since the parts are so expensive for this appliance, they are not kept in stock. Not only were we charged for the new part over $500, we had the honor of waiting almost 2 more weeks for the part to arrive and a service person to come back to install it. A horrible 2 weeks, but at least it was after the holidays and the refrigerator was able to be repaired. October 28, 2013, I came home from work to an alarm. Our freezer had defrosted again! By the middle of the night, the refrigerator alarm was going off. We lost everything for a second time! I called VESCO, the company who repaired our refrigerator the first time and they had no availability to send someone out and were not very interested in our situation. They recommended I call HADCO, and after 24 hrs received a response that they had great news - a serviceman would be in our area in 8 days! I think that is unacceptable. I started searching online to see if other Viking owners had had similar experiences. There are thousands of us posting similar reviews online about these refrigerators. We are heading out to buy a cooler today and now have to wait until Monday to start calling again to get a resolution. We are so disappointed that Viking does not care about its customers. Buyer beware.

My 3 years old Viking oven start acting up. First the broiler quit working. The igniter try to light up but no flame. Now the oven is temperamental, sometimes it will work, sometimes doesnt want to work. For a three years old oven it should not be doing this. Feeling frustrated. Spend a lot of money for a lousy quality oven. Trying troubleshooting the problem but all result fails. This should be simple to fix. There is not much electronic that goes with this oven. Just switch, gas line, igniter & thermostat...what else is there.

I like the look of Vikings range and they made purchasing easy for us. When I was buying it, they had a special wherein I would get a free microwave. Plus, I didnt feel like I was getting pushed into something I didnt want. We had an issue when the first range showed up with some markings and scratches so we had to return it. The next one we got had a problem with the bottom right range igniting. Still, the range I got in the end works fine and looks good. It has four burners. It also has an open burner and I like the BTUs on it. I also like its low simmer feature.

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

Viking fits best in my existing kitchen. It’s easy to use and it looks nice in the kitchen. I like the broiler and when I had a problem with the microwave they replaced the door right away. So far, everything has been good. So get a Viking.

The oven will intermittently not cycle and reignite to maintain temperature. The range is now nearly the end of the warranty and replacement parts, motherboard, and gas valve have been on backorder for months. After numerous calls to the authorized service center over the past two and a half years, the problem is getting worse. Just last Saturday, a family dinner was ruined because the range shut off and refused to reignite. The next day, no problem, the oven fired right up. Overall we are very disappointed in the lack of quality, value, reliability, and factory support. We would not recommend purchasing Viking products, and will not in the future.

We have the 36-inch Viking range. We purchased from AJ Madison online, and the shipping was fine. I like the size and the durability. It just feels super solid.

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

My mom is a chef and she said Viking is the best stove made. I like my range a lot. It’s a dual-energy. So, I’ve got a gas stovetop and an electric oven that has a convection. All the convection settings are really awesome. It takes too long to heat up. But once it gets hot, it’s great. The rows are nicer and much more even heating. It’s a very high-quality product. Im happy.The Wolf range was a little bit more money, but from the visit in the store, I didnt see that much difference in quality with the Viking range. One of the things that sold me on the gas stove top is that it has 55,000 Btu burners, and then, it’s got a little tiny one for simmering. That is awesome because the other products that I’ve owned only had one high-power burner, so I couldnt boil water and fry meat at the same time. But I do not have that problem anymore with Viking.

We got a nice Viking oven and my wife wanted a Viking fridge next to it. Ive had many fridges in my life. But with this fridge, they’re coming out the sixth time to try to repair it and they’re kind of slow to get it. I threw out two batches of food. I had ruined my cabinet and my floor since it leaked water all over it. I have asked Viking if they can fix that or if I have to pay for myself. The whole kitchen is brand new. This fridge came in a year ago with the whole brand new kitchen, new floors and new cabinets. I have never had a product this bad in my life. I thought I would be paying for quality but either I got really unlucky or something else is wrong.

We were looking at all the high end range brands and went into Best Buy and had a look at Viking. We liked what we saw and the price was more economical for the quality that we get compared to the others. We had a very good sales rep who was able go into detail about a Viking range and what to expect from it versus a lower end priced brand. He explained things like how to clean the oven and how high heat with the self-cleaning ovens would typically end up destroying the integrity of the inside enameling. He gave a variety of information about little details that we would not think of.We got the series 5 which is easy to clean and does not deteriorate compared to the standard stove. It also cooks differently as theres an even heat. Plus, it also comes with the pull-out drawer in the oven which I love. My only two gripes is my particular series doesn’t come with a timer where I can time the temperature within the oven or have a timer right there on my stove if I’m baking a cake. We went back a second time looking for the timer and the salesman said it’s been discontinued and was only available to a certain model. The other one is I can’t seem to remove any stains from the golden-looking metal that extrudes from the surface of the stove top where the burner is without scratching it. I’ve used soap and water and I’m afraid to do anything else because I don’t wanna destroy the surface. Other than those, it’s a nice-looking range.

I bought a refrigerator and I feel very good about it. The dishwasher which came with the refrigerator was kind of faulty so we had to change that off. Viking promised us when we bought them that there was a 10% cash back but we havent received that cash back yet. Also, my fridge got delivered in three months. It did not come at a reasonable time when it was supposed to come and it was difficult to chase anybody. Viking could be better in communicating things. Some of the shops I went to gave me heads up not to buy Viking as it will take months to get the fridge. I still wanted to go with Viking because I heard good things about it. We like the product quality and the product themselves for now.

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

I love the quality of Viking Ranges. My husband had a restaurant before so we had some of their products. We picked it because there’s no electronic stuff. It’s very simple. We tried different stoves and they have electronic components in them and they went bad quickly. On the last one we had, the little plastic with all the stuff that they have where they push the button burned. So, we got fed up with it. Our favorite feature so far with our Viking is the burners. You can put four pots and pans, big ones at a time, and have enough space to cook without having to move anything. Also, the lady who helped us at the dealer was super nice. Not only did she know what she was talking about when we asked for stuff, she showed us a couple of them. Viking is worth the money that youre spending on it.

We wanted to get a high-end range that had good reviews. We then found a great website that had a good deal on getting a package, because we were replacing everything essentially. We knew that Viking Ranges was a really good brand and wed seen them in some houses we looked at. The range has been amazing, and the hood has been great. I really liked its quick heat control.

The ice machine in our Viking Refrigerator doesnt work. Ive had a service technician out because its still under warranty but they cant get the parts. They cant even confirm when theyre going to fix it. I’ve known Viking products for years. In fact, all of our appliances are Viking. We got the lower end model of refrigerator. Im not an expert on refrigeration, but I dont think that its up to par with other units at its price range. Their upper end models may be totally different but the ice maker design of this unit is not good and it needs to be changed. We cant pull the drawer out because the bearings had gone bad. So, the ice making location or the way it works is not good. Now, I cant even get parts for it but the parts are backlogged. They said its going to take over a month to six weeks to get them. They need to keep these parts in inventory. I can understand if theyre not readily available that day but I hope we could get them within a week. Six weeks is ridiculous. They cant even confirm when theyre going to get the parts, and theyre saying hopefully by Thanksgiving which is not good.

I’m very happy with my Viking fridge, so far. My experience with the Viking dealer was fine. I just called him, told him what I wanted and he delivered it. I like the size and the look of my Viking fridge, and the French doors are my favorite.

I like it. The only issue we had with it was when we first got it, when we turned on the oven and after it warmed up, I could hear the metal expanded and it would pop. But now, weve had it so long that the heat has expanded the metal already, so we dont hear any kind of weird noises. But its been a great range. Weve cooked some awesome meals on it. We always had electric, so this gas is a new thing for us and we really enjoyed it. Their team has been great too. Anything Ive needed help with, they were always there to help me out. I had a few issues with the appliances when they got delivered, they were damaged. It was a great experience with them.

I do a lot of work in Buckhead and different areas seem to have a Viking equipment. It’s something that I liked, the looks and the quality, so I pursued it on my own and bought the equipment. Upscale equipment has always been nice. It doesn’t matter what company, everybody is going to have a problem at some point. But having Viking distributor just about a mile away works out good for me. However, the door on the freezer and door on the refrigerator does not match. The finish on the door is totally different from the cooler. Otherwise, it’s a superb product. I got a good feedback on it so it’s a great and nice looking product with the exception of just a few hiccups. My favorite feature is the dual-fuel oven. Overall, I’m happy with the product and my wife is enjoying it. My brother’s purchasing an equipment too so I’ll surely get him into it as well.

We were home builders and we were at Pacific Sales looking at different ranges, and because of the design and quality, we went with Viking. We bought a double oven set for us. They are side by side and one is smaller and one is larger. However, the large oven did not work. I spoke to Viking, and it took five visits before they replaced it. They replaced it a month ago after I threatened to sue them.

I wanted a good quality commercial-grade range that I could count on. I’ve been familiar with Viking for quite some time. The dealer we had was very professional. I had been to another dealer that was less than desirable to the point that I was almost insulted that they never even acknowledged that my wife and I were there. I researched and found the Athens Refrigeration. When we walked in the store, it was completely different. They were very patient and informative. They spent all the time that we needed and they would have spent more had I needed it.We bought an electric French door Viking oven and a range with the gas. We converted to gas when we made the change. We’re liking the gas more than the electric. We haven’t had our range long but so far I’m pleased with it. I also plan to visit the Viking store. I’ve been there before in Greenwood and the cooking school.