Here in Canada, the price is very steep (7500$ )thus expecting quality and long troublefree life. Well it was ok for 6 years then problems one after the other. The latest one is the Broil unit which costs more than 1000$ to replace. The other expensive repair was the left Induction unit which was 1500$ to replace and repair. I suppose the was a known problem with this since Viking agreed to replace the part but I had to pay for labour. Changed the oven door seal at 100$ also out of my pocket. It is a nice design works ok (not really more than others) but worst I have ever had. At that price it should have been really reliable. Before this I had standard ranges at around 1500$ and I gave them (2 different makes) to my kids many years ago and they are still working great with NO parts replaced whatsoever. I think my guess that paying more for quality really does stand. Is it worth paying much more just for the looks???

We have had a Viking french door refrigerator installed since November 2016. First the ice in the freezer spills out behind the drawers not allowing the freezer door to always close completely, or the ice spills out over our wood floor when we open the door. We have had frozen food ruined and continuously have to dig behind the drawers and remove ice. Then ice began forming in the regular refrigerator drawers. A repairman has been out twice and says he is awaiting parts. Why he did not identify the need for the parts the first time he was out, I dont know. The refrigerator is a lemon and should be replaced. It has not run correctly since we bought it. Photo of serial number attached.

The builder chose Viking for all our home appliances. Im very happy with the quality of their appliances. Although, Viking was giving us the regular refrigerator without the ice dispensing part in front so I requested for a switch. I like the refrigerators ice part and that the vegetables and fruit trays allow me to check the moisture control - this feature allows the food to stay fresh longer. We had to change the filter once and my husband had spoken to somebody at Viking to find out what filter was required. We ordered the filters through Viking and had been replacing it since then.

I had a Viking stove for 30 years and I like the Viking company as a whole. I wanted to try the Viking refrigerator and I never had one before, so I purchased one. The quality is good but Im not as happy as I thought I would be with it. It has some things that dont work very well. For instance, the ice maker is defective. Every time I open the freezer, ice cubes get out on the floor. So the refrigerator is not the best and Viking could have done better. I should have bought another one. Id also tell my friends that its good but they should check others. Other than that, I bought a Viking barbecue and it came defective as well. I had to call the Viking service but I also have to work and its not that easy to do these things.

When we first took delivery of our Viking stove (double oven, 4 burners and grill) the larger of the two ovens didnt work and the computer motherboard had to be replaced. The company servicing it was great so the impact was minimal. Within the first few months, the black finish on the grease trough, although never used, started to peel, exposing the shiny metal underneath. Since it is so visible on top of the stove, I reached out to Brigade (the new name for Viking in Canada) for a replacement part, under warranty. After much waiting on hold, and back and forth emails, they agreed to send the replacement part.I waited five months only to find out that the order was never placed and a new company has taken over their parts distribution. They have informed me that since my warranty has now expired, they will SELL me the part at a discount. How nice! This stove, which looks beautiful, was meant to be a once in a lifetime purchase. Not only is it showing early signs that it wont stand up to normal use, the lack of customer service is disheartening! I wish I loved my stove but I dont and would not recommend a Viking/Brigade due to the poor customer service.

I had seen some Viking refrigerators in friends’ houses and I like the aesthetic. I got my own Viking refrigerator and we got it from Abt in Chicago. While we had a run-in with Abt towards the end in regards to how they went about declaring undeclared costs, it has nothing to do with Viking. Still, the refrigerator is expensive so it better be good quality. My favorite feature is its capacity. We have a small issue with the icemaker but Viking had been quite responsive in getting somebody out to repair it. Overall, the Viking refrigerator has been great.

We purchased a Viking Gas Range this summer for our kitchen renovation. We were excited about our purchase as we had saved up for this particular gas range. After install, we have been less than impressed. When preheating, the gas oven makes a very loud bang! (As if metal is expanding inside.) It scares me every time I hear it, even though I know its coming. When I called customer service, I was told once that it was normal and a second time, I was put on hold for 20 + minutes, only to hang up because I didnt feel my concern was being valued. We also smell a very strong smell of gas or exhaust when the gas oven is on.My concern is that the loud bang and smell of gas/exhaust should not be present in an appliance that is so expensive. We expected higher quality when we made this purchase. Ive tried calling customer service and entering a claim on the website (which seems to be permanently down and unable to accept claims online). I want to be in love with this purchase, but Im not. In fact, I feel a little uneasy using the gas oven due to the experience Ive had so far.

My favorite feature of our Viking range is the griddle. However, it takes too long to preheat which I’m not happy about. But the team at the Viking dealer were excellent. They did a great job walking through every feature and its capabilities.

I thought Viking products were exceptional. They are not. Our range is 15 years old and he have had it repaired four times. Each time, the cost is very high. Also, a repair business doesnt want to come to our house because we are 40 miles away. Viking did talk them into it. We have probably spent more than $1,200 on repairs since we had the range. I will not buy another Viking product.

Ive had Viking for years. The ranges in the past were better quality than the one that I just got which is the Viking Tuscany series. The griddle didnt work and one of the ovens didnt work too. I am happy with the product but its unfortunate we had a couple of little issues to get sorted out.

When we went to Nebraska Furniture Mart they had just taken the Viking Ranges out of a showroom because they were showroom models so the price was really good. Ive had the Viking range in my home for about a month now. I can read up on how to do some of the stuff but other than that I like them. My favorite thing is the ball bearing slide-out shelf. I recommend Viking Ranges.

The freezer part on our Viking was working fine but the refrigerator part has got a sensor that is not working and we’re having our third service call on it today. We’ve only lived in this house for a month. Viking’s customer service has been okay but they are in Mississippi and it is another one of these 30-minute phone calls. The service people are actually not Viking employees. They are a contracted company and they have been very good. They diagnosed it the first time, had to order a part, put it in and it is still doing it, so they are coming back today to see if they can fix it. I got the impression from the service people that there was a known problem with this fridge because when they called, they said that their tech support people knew what it was right off the bat. So Viking might have a problem they need to fix. Viking is suboptimal.

Im very happy with Viking products. I consider them very good and very well-built. Its very reliable. I had the previous Viking range for eight years and there were no problems at all. Its a very good brand thats why I wanted to have it. However, the process of this particular case of me getting this range on a deal (I found a great deal of a new unpacked range for almost half the price) and the things that followed werent great. I got the range, brought it home, installed it then there were some problems which I reported in my communication with the company. It was quite lengthy to get the proper technician to come and look at it. Theres a whole process that I experienced talking to the company and the company has another company hired for public relations. I got an email from that second company that the issues were being looked at. Then the same second company recommended the local tech but I wasnt happy with the tech that worked initially. The local company that was hired to look at the things that are not functioning reported something that wasnt complete. So, I had to recall the technician and another technician came. They ordered the parts that were malfunctioning and they installed it. The second tech finally solved it but it was about two months of smelling gas and its been quite stressful. The process could be something more straightforward like you talk to the company and get a response from the company. There are no middlemen and no broken chain of relaying the problems that are reported.

I have several friends who have Viking Ranges and they all have raved about it. I use it often at their lake houses, vacation homes, and homes. I purchased mine from Elite Appliances in Dallas and my personal contact was Jeff. He was the most responsive vendor I’ve ever worked with. He would follow up on a regular basis via email, phone call, and text messaging. I was very impressed with him. He really took me on as a very personal customer and he was very good about understanding what I really needed. I was buying five or six different Viking pieces which was a big order that I’m sure was small to him. The product quality is exceptional and the range itself is very sturdy and more commercial like.

Admittedly I am an appliance snob. BUT I will not purchase an appliance just for the name. It needs to work well. I want to get my money's worth. This microwave is by far the best microwave that we have ever owned. We have had it for a month and everything we have cooked, warmed up or softened in it has been perfect. There aren't the usual hotspots that are in most microwaves. Even microwave popcorn is fluffier and has fewer un-popped kernels than our other microwave had. I truly LOVE this microwave!

The developer of the house I was building in South Carolina chose Viking appliances and I was thrilled when that was the choice. Theyre so well built and top of the line. Thus far, Ive had time to play with my Viking Range. With my oven, there is an option to use either standard baking or convection. And so, the popovers that I usually make are ready in half the time and they are perfect. The adjustable oven racks and the fact that the range has six burners have been my favorite features. It has exceeded my expectations.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

I like to cook a lot and I chose Viking because of their reputation for quality. It’s very well-made and its going to last a long time. I like the burners and the heftiness of them. The six burners and the full-sized oven were perfect for Thanksgiving dinner. The convection oven definitely cuts down on cooking time. Having the higher BTU burners cooks everything a lot faster. Things boil faster. The ability to maintain a simmer without having to constantly watch it is nice. The range looks professional. It’s almost like a statement piece in the kitchen. I’m super happy with the product. It’s better than other ovens I’ve had in the past. It cooks more evenly. I’ve had gas ovens before that didnt cook evenly and my Viking range cooks pretty well. It holds temperature well for a gas oven. Additionally, my experience with the dealer was excellent. They were knowledgeable about the product and it was easy to set up delivery.

My brother has a Viking range in his house that he built 10 years ago, and they loved it. I was doing a kitchen remodel and looked at a few different options, and I liked the reputation of Viking and the look of their range compared to some of the competitors. Furthermore, their warranty was better than some of the competitors. Once I figured out that one of the burners on the top was meant for boiling water because it puts out a bigger flame, I have loved that feature.

Ive had a great experience with Viking. The quality of their products is very nice plus I really like their sales guy. He was very helpful and he really sold me on their products. The delivery also went well. I like the way we can add panels in the refrigerator. It looks like our cabinetry.

Viking Refrigerators are crazy expensive rather than just going with a regular refrigerator. But my wife wanted one so we got one and it is fine. Our experience with the sales rep and the installation were great. We also have a Viking stove and the starters on the gas thing weren’t working. But then a gentleman showed up, found the problem, came back with the parts, and fixed it.

My friend has a Viking range and hes had it since the mid 90s. Weve been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldnt give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that its a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, its perfect for doing all that cooking. The Viking range is made well and theyre made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.We got the range from Gerhards and the guy that we worked with was nice but he didnt have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didnt come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasnt a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But theyre a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and Id definitely recommend them to a friend.

I currently have a Viking Refrigerator that is still under warranty but paid full price to have it repaired. Viking will only cover repairs performed by their authorized center, and that repair company is NOT trustworthy. Ive had to repair both our Viking convection oven and refrigerator in the past 7 years, whereas Our old (much less expensive) GE appliances are still working perfectly after 20 years. I will not be purchasing any Viking products again. Shame on Viking.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

I called up Bill Smith Appliances and ordered the Viking refrigerator because my Samsung fridge had died. I knew what I wanted. I looked it up online and it was perfect. Bill Smith Appliances was awesome and the delivery guys were great as well as the quality of my Viking refrigerator. It is wonderful and I am very pleased with it. I like all the shelves and how adjustable they are. I can also adjust the little cold zone drawer in the bottom and the temperature specifically there. I love the Viking fridge and I would definitely buy another. I like the looks of it. It goes great in my kitchen and it is beautiful but I just hope it lasts more than two years.

I’ve been using Viking for many years. The dealer was great and I had a pleasant experience. I have their range, hood and dishwasher. I like the overall quality of the range. I like that you have so much control over the gas. You can go very low and very high. Its also beautiful, very simple and masculine, and that’s what I love about it. I’m very happy with Viking.

I like the look of Viking products and Ive had Viking appliances in the past. I recently purchased a refrigerator from them and the dealer where I got it from provided me with excellent service. It’s only been installed for six weeks and so far, so good.

Weve only had the Viking Range for a couple of weeks. In another home in North Carolina, we’ve got a Wolf stove in there. The same company makes Wolf and Vikings but we wanted the Viking Range as it was the best fit for our kitchen in our new house. The dealer was great. On the day that we were supposed to get the range, they pulled the old one out and my husband realized that he had told them the wrong kind of gas fittings that we needed. The dealer, Cummins, told my husband that the one they had fittings on the floor, the one he had looked at, had actually the right ones. So they went ahead and connected that one instead. In the end, they were able to make sure were getting the right thing. So far, Ive been loving the Viking Range. Everything about it is great. I like the way the burners come off. It’s quiet and seamless. Its oven takes the “tsk, tsk, tsk’’ then winks a couple of seconds for it to come on. Everything’s instantaneous. The dials, the knobs and everything’s easy to figure out. Overall, the range is really well done.

Ive known about Viking for years but its always been out of my price range. I was able to find a good deal at Pauls Appliances in Newark so I went for it because it is the best for sure. The dealers there were just great. They were very helpful and was telling me all the great things about Viking, so I chose it. They were very knowledgeable about Viking. I love my refrigerator. I like it when you open the doors, the lights come on slowly. And I also like that it has a separate door that I can program for like wine or something else. It is great and I ever move, I am taking it with me.

Bought a brand new Viking two door, one drawer bottom freezer fridge. After a while the icemaker quit. They sent a tech. They told me they needed all sorts of parts from Viking. Then I got a call from Viking. Your fridge has been discontinued! Less than a year after coming onto the market. They told us they would send us a new fridge. We got the new fridge on 1 Sept 2014. Just before Christmas, the icemaker went out on this model. The tech called three different techs including Viking because he cant get the icemaker out of the fridge. The line frozen, too. I have to agree with everyone else here. Viking sucks and I have a full Viking kitchen that I wish I could afford to replace them all!

I’m a real estate agent so I know a lot about appliances. I had some requirements, like a French door, three doors and that special compartment with the special temperature. There were some features which when I combined with the money I wanted to spend on it, it came to this particular Viking model and I like it very much.

We purchased ours about two years ago, but it has only been installed for about six months. There was an issue where the company we bought it from didnt deliver several components for the stove, and we didnt realize it until well after it was purchased. They couldnt do anything to help us. It was difficult to get in touch with the Viking parts department and identify what the correct pieces were that we needed to order to fully install the stove. But the stove served us well since weve gotten the parts we needed and had it installed.

I used Viking previously since they had a good name before and I went with them again. But the quality of the fridge that I purchased from them this time is very bad. It breaks down a lot and the temperature doesn’t work properly in any manner. Also, the space is not very friendly and its so small inside, even though its a big fridge. I called Viking and the reps asked me to register my model, and if I had an issue theyd send a service company to fix the fridge. But my refrigerator only has one-year warranty, so that’s really bad because it breaks down so much.

It took me almost a year for Viking to come back out with the right technician to fix the refrigeration and ice maker problems of their built-in refrigerator. I went through five different times and until to the point that I threatened them that they will get my lawyer to call and try to get a brand-new refrigerator. Finally, they came back out with a different technician to get it right.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

Ive used Viking Ranges in the last 2-3 houses that Ive owned over the years. During the first purchase, I was looking for a commercial type range. I investigated what ranges were available so I looked at consumer ratings and decided to purchase Viking. I never had a problem with the first Viking that I owned. However, I had a problem with quality with the latest one Ive purchased. I had a technician come out for 5-6 times and when we still couldnt get it resolved. I called them and they offered to replace it. I wasnt really that happy with the dealer. I dont know if Id still go back there. I was trying to decide between Viking and another oven. Their oven would take a while to get so I went with the Viking, and it didnt come in as quickly as I had anticipated. Nevertheless, I love it. I have the dual range so I have the electric oven, the gas cooktop and two ovens. I love the convenience of having the two ovens. I have lots of room when I cook big meals. The surface of the stove is great because I have lots of burners that I can use. I also have the big overhead stand and the heat lamps. It makes it a lot easier to cook and I like to cook. Its a great oven for cooking and baking.

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

One of the selling points of the house for my wife and I was that it had Viking appliances in it. Viking has an excellent reputation and it would be my choice. They look so beautiful and they work so well, so were very happy with them. We like the quality too, however, were having a problem with one of the burners. Weve sent in the registration paperwork and took the numbers right off of the appliances. We have to go through our building contractor since its under the one-year house warranty. They are supposed to be contacting Viking to set up an appointment for them to come out and look at the Viking cooktop and see what the problem is. Another issue we encountered was with the registration. We were told everything is verified except for either the microwave or the stove. Other than that we always recommend Viking.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

We were shopping at Best Buy and happened on catch the sales rep Felicia who was extremely helpful and pretty much the reason why we purchased a Viking range. She was knowledgeable and kind of blew it away. We spent 30 minutes talking to her about the range and it was really nice. Viking stands behind their product and theyve built a high-quality range. Weve had it for about a month now and our family cooks breakfast every day and dinner six nights a week.

I wanted the French doors on top and the drawer at the bottom. That month, Viking came out with a new model but it did not have the water dispenser either inside or on the door and that was something I was looking for because everywhere that I did research on, the word was that there was a glitch with every refrigerator that has either a water dispenser inside or outside and you always have to buy the filter. I thought that was a hassle so I was pleased that Viking came out with a model that didnt have that. It was also a good made on their part because the one they had before the new model had an internal water dispenser and I dont drink cold water. I like either tepid or hot water so this refrigerator was made for my needs. It was perfect. But the crisper drawers would ice up and there would be big chunks of ice there. They wouldnt thaw out so I would have to go at it with an ice pick. Viking brought a technician over to try and fix it but he said he couldnt do a fix. He said the refrigerator was a lemon. He worked on other refrigerators of Viking and they were fine. Mine was the only model where the defrost wasnt working. But they couldnt repair it so they swapped it out with a new refrigerator. And I love the meat drawer of the new refrigerator. It keeps the meats colder so that it lasts a little longer. If I dont use the meat thats in there for three days, it would still be okay. I also like the freezer drawer. The fridge I had before I remodeled my kitchen was a side by side door. By then side by side refrigerators were not that well made because all the refrigerator manufacturers were moving toward the French doors with the drawer freezer. Some people say that one of the problems is when you have the drawer that pulls out, youre always fishing for space. But I find that I didnt have to do that because within the freezer, theres two pull out and one at the bottom. I can always see whats there which is nice. And then all of the freezer baskets that pull out, theyre all wire baskets and not solid panels so the frozen food gets frozen hard.I also like the fact that the lighting is in the front. In the Hotpoint refrigerator we had before we remodeled, the light is in the back of the refrigerator. So if I have any item thats tall enough, itll block the lights and I dont get the light in the front. But with Viking, they put the light in the front and the lighting is good. I can see everything so Im impressed with that, too. So overall, I like the layout and the one that I bought was counter depth which is nice too. The Hotpoint refrigerator that we had stuck way out in front of the cabinet so everyone is always bumping into it. So now being counter depth, theres enough room in the inside, too. Its a little bigger than my Hotpoint but efficiency-wise, its all around so much better.The delivery person had to deliver and install it and he was very conscientious about not marring the parquet hardwood floors and all of the other stuff. They made sure before he left that everything was up and running very well. I was impressed with the installer they hired as well. They didnt cut corner on service and didnt corner on the refrigerator which is nice. But Im most impressed with the Viking service. Usually, companies dont replace defective products. They keep sending a technician once a month to try to mess with it. Viking couldnt repair the fridge so they swapped it out with a new refrigerator and Im pleased with the decision. I never had that before so that was quite a statement as to how well Viking stand behind their product.

We went to a dealer called Builders Supply that sells high-end appliances since the contractor sent us out there to go look at ranges. We looked at Viking, Wolf, KitchenAid, and GE. But my wife picked the Viking 48-inch range with two ovens because they had an extremely good reputation and my wife liked its appearance and the way it operated. It was delivered in October, but I found out that an installer had to set it up so we paid some people to do that. Then it turned out that the hinges on the larger oven were bent or broken and had been that way when it was shipped to us. We were told over and over that they were moving their parts supply deal from Mississippi to Atlanta. That was what was holding it up and it was just a matter of a few days before it would be done then we would get the hinges. But it took forever to get them to the point where the people at Mr. Appliance, their warranty contractor here, called me repeatedly to apologize. So it took a little over four months to get the hinges. Consequently, the stove is right now a little over a year old and for the first four months, we didn’t use one side of the stove. But because this is a $13,000 stove, we thought it would have been a better deal than that. But when we finally got the hinges, everything seemed to be fine. We only had a problem with leveling it, but when we had some people come out to level it, it worked fine for a while.Another problem was the indicator lights didn’t come on anymore. We also noticed that things were cooking too fast so I bought a thermometer and put it in the oven. But when I set the oven on 350, it came up at about 425. It clearly needed to be redone from the standpoint of recalibration. This has now been the week before Christmas. Mr. Appliance sent a man out and he looked at it. He was really good and knew what he’s doing. He figured out that a part has gone bad and its not doing what it’s supposed to do to regulate the temperature in the oven. Also, there were fans in the back that didnt work anymore. So if it’s supposed to cook at 350, we set it on about 250-275 and regulate to see if we can get it there using the thermometer that I put in. The technician came out the week before Christmas and I was told that it was no big deal. We just order the part and have it in. Since its been 2 weeks, I called Mr. Appliance. Their rep said that they might have a delivery on Thursday or Monday of next week and she would call me if my part was in that order. I now have a $13,000 doorstop, sitting in there, not able to cook in the major oven anymore. So were disappointed at the quality of our purchase. And when I call, I don’t seem to be able to get anybody on the phone over there. I hated the dealer too. They sold me some parts for the range, one of them being a $250 skirt that goes across the front, which hides the legs. It turned out that when we got it in the house, it wouldn’t fit. Somebody had taken it out of the box and the box was thrown away. When I attempted to return it because I couldn’t use it, they told me they don’t take anything back if it’s not in the box. This is despite having just bought close to $40,000 worth of appliances from them. This is the worst experience I’ve had so I would never go in there again. This stove has been a freaking nightmare and this experience stinks! Viking doesnt do what they say they’re going to do. I’ve spent nearly 50 years in business and customer service is the most important thing you can do. But you get nothing from Viking. If somebody asks me about buying a stove from them, I’m going to tell them to not walk but run in the other direction. If it doesn’t get better quickly, I’m going to have my attorney sue Viking for deceptive trade practices under Texas DTPA, which gets you triple damages. I’m going to take the $39,000, buy a Wolf stove and use the rest of it to take ads in the paper stating not to buy a Viking.

Ice maker does not work and temperature does not stay constant. Anything in drawers and toward back of fridge freezes. I would never recommend this appliance to any one. They are expensive to purchase and definitely not worth it.

Our Viking refrigerator broke already and its been only six months. Somethings not working with the fan. They ordered parts which showed up the other day. I have to schedule the repair people to come out to fix it. With what I spent, I didnt expect it to break so quick. Also, they dont have their own repair people. They use an outside company. When I had to call in for the repair of the item, it took three calls for it to get processed because the repair people kept saying they didnt get the request for repair. The gentleman who came out was very nice, but the company who represented him over the phone was not very friendly. After a year, Best Buy takes over the warranty and Viking goes away. Best Buy was ready to send someone out the next day. Viking was not that way. Even though I had issues getting the products, Best Buy has been bending over backwards to fix things with me.

I knew about Viking Ranges long ago from listening to my clients. After pricing the products towards the end of the year, Viking had a better promotion. I picked the range that I wanted online, went in, and paid for it. My favorite about it is its easiness of use, though I had expected more with the range’s quality for the price that I spent on it. But everything was perfect with Viking. They were also very good about sending someone to fix the range when one of the burners wasn’t working. It took them a couple of weeks to send somebody out.

The built-in microwave is just one year old (I moved-in in 12/2016) and the panel light is getting dimmer and dimmer. When I called Viking technical support they said the whole control board has to be replaced. And it is out of warranty. This microwave has been used less than once per day.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Vikings ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But its pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

Ive known about Viking for years but I couldn’t afford it. I saw them in model homes and heard they were of good quality, plus they look good. I finally got a whole set of the Viking Professional at Fergusons. The refrigerator has been installed for one year now and so far, I like it. It’s a tall refrigerator with a big door. The freezer is at the bottom and is spacious, then there’s a drawer that comes out where you could put meat or veggies. You can see everything, and nothing gets lost. Weve always had Sears products so this is very different. It’s so beautiful and it looks so professional like it belongs in a restaurant.

7 years ago we built a house with all Viking professional kitchen. We have had trouble with every appliance!! We are on 2nd refrigerator and 2nd ice maker and now the ice maker has died again. No repair in sight. First time the ice machine broke we were w/out it for 4 months! Hadco ruined the hardwood floors. Now we are without ice again. We want another brand ice maker!!

I have owned a Viking refrigerator for a year now and it has been one of the worst appliances Ive ever owned, aside from its matching range and oven. Both appliances were broken and needed repairs within 4 months of ownership. Neither are considerably reliable. I will not be purchasing Viking appliances again in the future.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

I’ve had friends with Viking and I thought it was a really good one. But mine has had a lot of trouble. My range was put together wrong so it burned out wires. It won’t work half of the time. I’ve only had it since November and I probably cooked on it three months out of all these months I’ve had it. It’s not really good. Viking sent someone to look at it and they worked on it one time, replaced some things, and got it going. But something else went wrong and maintenance people were sent to check it but Viking refused to pay for the service. They were supposed to get in touch with me to figure out what Viking is gonna do about my problem. The guys who worked on my unit said Viking just needs to send me a new one because mine never worked. We’ve spent a ton of time and I haven’t been able to use my range. It’s still sitting there. Viking got feedback from me and I’m still waiting on them to call me back. They won’t return my phone calls. I used my unit when it worked but I waited two months to fix it the first time. That’s so unsatisfactory. I need someone to fix my Viking.

We like our Viking range. It cooks well, heats up nice, convection works well, and it cleans well, too. Another reason we liked it was because they had a discount if you buy a certain amount. We got a rebate back. That kinda helped over the Wolf.

Ive been using Viking Ranges for years. On delivery, the range that I received from them wasnt so good. It was not only scratched, but there were missing parts on it. I reached out to Customer Service and they responded promptly. They were knowledgeable and courteous, scheduled time with me, and then showed up on time. The repair done was excellent. Since my range has been working, Ive liked everything about it and its been good. However, the vice president in charge of customer relations told me that we get the one-year extension on my warranty. I havent seen anything from him to show that, and Id appreciate it if Id get an email or something that I could hold and print.

This is my third time having a Viking fridge. This one is a little better. I spent a lot of money to get it right on the third time. Thats a little disappointing, but we are happy with it this time. On the first house, the ice maker was always broken. It cost me $300 a month on an average for many years. Got here to my second house, and the ice maker frozen in the bottom. It cost me $300 a month. An ice maker shouldnt be that expensive. Its a very inexpensive part. So, hopefully, we got it right this time. We got our new refrigerator at the first of the year and everything has been going pretty good. I really like the space. The Viking dealer was excellent. They really knew the product and what they were talking about. We had such a bad taste in our mouth that if it had not been for the vendor, we would have not purchased Viking. I would recommend Viking. But if it had not been for this new refrigerator and the new vendor, I would have said, Im sorry. Im purchasing somewhere else. Im purchasing something else. A Sub-Zero is what we were looking at and the new vendor made a difference.

We purchased a brand new house in March and because of COVID, we only moved our things in and we just stayed at our other home in the woods for a couple of months. When I went to use the dishwasher in May, it didnt work. I called for a service call, and each time that I would call, it would be a month-long wait. I had my three adult children here for a little while, and working from home, it was three meals a day. I would call Viking and leave messages and people wouldn’t call me back. When someone came, they said they fixed it and left. I started the dishwasher that night, and it did not work. That was on a Friday.I called again on a Monday and the service department was supposed to be contacted or they would come contact us. That took another month and then that fix also did not work. After that, it was more calls and more waiting at least a month for having an appointment. The whole process went on for many months and I was really frustrated. I never had one working here until this last visit a couple weeks ago and all I can say is it’s repaired now. For my other home where I have an old Viking dishwasher that needs to be replaced now after 20 years, its not gonna be Viking.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

Viking appliance are beautiful to look at, however, the quality of them, not so much. I bought a suite of Viking products in 2009 (Stove, Refrigerator, Hood, Convection Microwave, Dishwasher) and have had consistent problems with them since day one. The range being the worst. Its an all-gas 30 model. The surface burners on the range work beautifully. They have gotten me through holiday and entertainment cooking when the oven would stop working. It seem that the oven has a known issue caused by cooking at high temperatures (400 degrees) for a period of time. Not only does the knob control area get so hot that you need an oven mitt to touch them it also, over time, burns out the circuitry that is behind those knobs, caused by condensation and/or heat. The last incident was the icing on the cake when the oven wouldnt shut off. I had to turn the oven off at the breaker -- a safety issue no doubt. The circuitry is clearly fried again from cooking a chicken in the oven at 425. (The same faulty circuit board was replaced exactly one year ago.) Viking has told me before that the molding needs to be replaced, which it was. No change in heat coming out. The door shuts fine and solid from what I can tell. A recall was done on the stove that supposedly corrects the oven from turning on by itself. I sense that wasnt fixed because I couldnt get the oven to turn off the last time I had an issue. In a recent email correspondence with Viking, a parts tech said that a fan needs to be repaired or installed under the range-top area where the circuitry is housed. What?! There is no fan and whos paying for that work-around. (Honestly I dont think he knew what he was talking about. This is Viking (Middleby) customer service, mind you.) I dont use my oven that much as Im usually grilling. I probably use it 10-15 times per year and rely on a larger Breville toaster oven to roast/bake smaller things for the two of us. (That appliance has saved me many times and is worth every penny and has lasted well beyond the life of the Viking stove, at a fraction of the price.)Ive given up on Viking, as other appliances in this suite have been problematic just as much. I stopped using the dishwasher years ago. Thats a saga unto itself. Sometimes it works, sometime it doesnt You never know. You get a light show on the control panel telling you why it failed cleaning. My point here is that Viking Appliances needs to be held accountable for the quality of their products. Supposedly they are premier appliances that should be built to last. The Consumer Safety Commission needs to be aware as well, especially with regard to safety concerns with the range. I cant in good faith recommend buying a product from this company. Again, they look great but they just dont hold up. I will buy American again but not them!!

We love the Viking range. We got it through a third party and received it in a week. My contractor did the installation so it was great. I like that the oven and the space for the burners are big.

My wife uses our Viking range most of the time. The quality is excellent. For the last couple of months, the installation was incorrect but we were happy with the qualities and everything has looked professional. We have no issues at all so far.

Ive had my Viking Range for two years now and Im having something repaired. Its not working well and the range is all rusted on the inside and out including the top but their customer service was very helpful and nice.

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.I have had no problems with the refrigerator however I had a very severe problem with the freezer. For some reason the small drain where the defrost water cycles got clogged up. This I think is quite difficult to do as it is behind a whole plastic wall. But it happened and the freezer froze full of ice and the door would not open. It was a total mess. The service man who repaired the freezer said that the Viking factory does not install a small part in the drains that would have alleviated this problem because of the fact that then the refrigerator would no longer have the economy rating it has. I do not know if this is a true statement or not but it was what I was told. I want to say that fortunately this occurred three days before the three-year warranty expired as it was an extremely expensive repair.

Viking always had a very high-quality name and it's one of the higher-end appliances that you can buy. Aside from that, I'm a big person that grew up where you didn't rely on other countries for anything and with Viking, everything is made here in the USA. It provides jobs for people here and the quality isn't junk. Compared to that, I've been seeing a lot of things deteriorate in products that were imported into the country.

Range is 1 year almost 2 months old. Range comes with a 3 year warranty. 5 year on the porcelain enamel. Called authorized service. Enamel is starting to lift. Oven light flashing. Oven is in repairable for enamel. No signs of foil on bottom of oven. This was the statement on the service ticket. Viking just wants to do a payout instead of replacing the range and not honor their warranty. We do not want a payout. We Just want the manufacturer warranty honored.

Were in the Florida keys and we just spend a couple of months a year at this house. We had to get a local company to take out the old refrigeration units and put the new ones in. We needed someone that would guarantee they could get the units upstairs. It was a complicated matter so we chose Viking Refrigerators for practicality purposes. The couple times I saw the Viking rep, he was very pleasant and it was so nice that he could call the company to get right in with somebody to troubleshoot problem. It was really good that they offer that so I know I wasnt relying on one person with very limited knowledge as to what they have.The refrigerator was doing well but there was a lot of noise in the beginning. I took a peek on the top for some vibration and I read in the instructions 22 screws go in there. Once those were put in the noise went away. Also, the quality control needed some help. In the freezer the sensor at the bottom of the door was installed backwards. They had several visits but they couldnt figure out what was wrong with it. And they finally got it, had to order in a part and then we had ice. But other than that, they have been great. Right now, Im super happy with them. I love the size and quality of the ice cubes. They fit right in my water bottles. The freezer doesnt defrost so much every time that the ice sticks together. So thats good, I like that.

I had a Viking refrigerator in my first house and then I got a new one now. It looks magnificent but I cant tell if the quality is better. My last refrigerator did not break twice but the new one did. The freezer and the refrigerator doors should stop at about 100 degrees and both of them broke, which happened twice. The parts werent in stock and it could take 2 weeks to get them. And now, its already been six weeks to get it fixed and Im still waiting for it to get repaired.

I’ve used Viking for several years. I’ve had a 16-inch Viking range in one house and had some other Viking and Jenn-Air appliances as well. But Ive always gone back to Viking. My wife likes them because the big Viking ranges have removable inserts so when we spill and things flow over on the gas ranges, we lift the grating off and then there’s a pan that we can lift out on the older ones that makes it much easier to clean. But in my current house, I bought a Viking surface gas range and it’s a pain in the ass because I can’t pull those pans out to clean them.I also have a non-built in refrigerator and I had it drop shipped to my house. I unpacked it, installed it myself, set it all up, and it’s perfect. I like the LED lighting in them. Its just a nice touch to it when I open the doors. Also, the handles have a substantial feel which at times, feel a little better than industrial feel. Others are still in boxes and they’re waiting to be installed. One’s a built in refrigerator, built in freezer, and a built in wine cooler. And I have a construction project going on right now so they’re not going to be installed for another four weeks if all goes smoothly.One of the reasons I’ve gone overboard with Viking is because when I went a local supplier where I’m at to look at Viking and they didn’t stock them any more They said, “Well, we actually just had to pull them out because we don’t do enough business here. Viking is consolidated per dealership network. And so I called another dealer and they said, “Yeah. We’ve been buying up all the demo Viking stuff and Viking bought stuff from other dealers ‘cause they’ve gone through a dealer consolidation. So I ended up going to a dealer in Dallas, Texas and buying most of my Viking appliances from them. We got a really good discount because they had been buying up inventory from other dealerships in this consolidation so my timing was right.Nonetheless, I spent over $20,000 but Ive got three refrigerators, a wine cooler, two stove tops, one gas, one induction, and one Viking wall oven and two Viking warming drawers. My wife absolutely loves the wall oven because they’re French doors, and she’s short. She’s burned herself on oven doors trying to reach into the oven to pull things out and so those French doors are phenomenal for short people because they can get right into the oven without having to reach over the door when they open the door down in a conventional oven. Ive already recommended them to a couple of friends that were remodeling their kitchens. I even told them where to go and a couple of dealerships that I worked with that gave really good pricing.

I love the Viking range. I was looking for a larger range, and I liked the fact that it has two ovens- the regular oven and another one. The griddle is awesome and my husband loves all of the burners. It’s also pretty to look at. I ordered it through a catalog and when it was delivered, the delivery people left it outside of my house. They said they would come back to bring it in the house. Then they said it was damaged. I tried to have it picked up by them, but they wouldn’t do it. They said my husband signed that it was okay. My sons had to bring it into the house and when they brought it in, they broke one of the knobs off. But otherwise, the stove was not damaged. I had to call Viking to get a new part and they did a fantastic job. I would highly recommend Viking.

We shopped around at several different appliance, some of the appliance showrooms, and I was going back and forth between Sub-Zero, Wolf and Viking. There were pros and cons for all of them but I really liked the Series 5 oven. They have a double oven that’s got a French door on top and that combined with the cooktop that I felt like it was a rugged enough look. I decided to go for a Viking kitchen package because of the oven than it was because of the fridge in particular. But if I put raw strawberries in their fridge the strawberries stay fresher much longer than they did in previous normal refrigerators I had. Before when I put the strawberries in my refrigerator two days later they’d be all shriveling. But with Viking I can put them in there, and a week later, they still look edible. There’s something about the airflow. One of their appliance guy explained to us something about that and it definitely works. But I have to buy an ice scoop because Viking doesn’t make ice dispensers in their fridges, which is fine, because I like the smooth look on the front. But I think that they should probably throw in like a food grade ice scoop because yon’t wanna touch ice cube with your hands. That’s just kinda gross.

When the Viking refrigerator and the wine cooler were brought in by the installers, they damaged the handlebars and two of them had scratches. They hit the door entry area, too, so they damaged that as well and my contractor had to fix it for us. The two refrigerators were also not installed the way I wanted them to be installed and the doors were not in line with each other, so they were a bit off. Theres also a half an ounce of leak periodically occurring on the wine cooler side. The installers set the refrigerators in and put in the backing for them to be stabilized. They leveled it a bit and locked it into that 2x4 in the back. Then they left without installing the trim kit so my carpenter had to figure out how to put it in. The trim kit was for the refrigerator but we ended up installing it on the wine cooler side since that didn’t have a trim kit. Ben, from the Odmus Company, told me that I was supposed to use the trim kits for both sides, the refrigerator and the wine cooler, to make them look right and uniform. He said he would install them for me so I should get them. So I ordered another trim kit for the refrigerator but later, he said that there was supposed to be another kit for the refrigerator as well. This was never brought to my attention until months after I purchased the items, so I’m disappointed about that. I paid $1,000 for the installation and trim kits thinking that the installers would finish the job and do it correctly, but it wasn’t done so. I reported it to Viking and to the store manager, but I never received any calls from BestBuy about this issue. It’s been five months since I bought the refrigerators. BestBuy held on to them for me until I was ready for the installation, then they were installed in my house two months ago.I talked to someone from BestBuy last month and told them about my problems with the installation process. They got the original installer back to help me and they’re going to replace the handles, straighten out the doors for me and install the trim. But most of the work has been done already, so I dont see why I have to pay for the installation when the installers didn’t install anything. They just delivered the items and set them up. Other than that, I love the Viking refrigerator and the cooler, except for the leakage. They’re great refrigerators and I would recommend them to others. Since the installation process is the most difficult job, people have to make sure that Viking would do everything that they’re supposed to do and that they complete the job.

Save yourself the trouble and read all the previous one star reviews. I wish I had done that. Two years ago when building my dream kitchen, I splurged and purchased a Viking stove. The stove would not heat up consistently as many others have noted and I finally called Viking for advice. Apparently, the warranty period had changed from 3 years to 1 year so I was on my own. They gave me an authorized dealer and I had to pay $450 for a service call and new igniter part. I was not happy but at least my stove would be working properly. Its now just three months later and again the same thing is happening. The oven turns on but in the middle of cooking, the igniter keeps clicking and the temperature does not remain consistent. Its hit or miss whether youll be able to cook your food. I had a GE stove in my previous home that cost a fraction of my Viking stove and it worked perfectly for 10 years and was still going strong when I moved. Dont waste your money on this overpriced defective product.

We’ve only had the Viking Range a couple of weeks but so far, so good. We’ve enjoyed it. It was recommended and I’m very happy with the quality of the range.

We purchased a gas 48 inch Viking, 6 burner, 1 griddle range from a Viking Range Certified Kitchen company. In the first 3 years, under warranty, it was serviced 3 times for overheating and shutting off after 40 minutes at 400+ degrees. After the warranty lapsed, we had a 4th service call with estimated parts and repair at (00 for hinges. We were told the hinges were not holding the door to create a strong enough seal within the oven and the heat fried the control module. We contacted Viking Range, who agreed the hinges were a manufacturing defect and replaced the hinges. Six months later, using the oven at 450 degrees for 30 minutes-- it shuts off and the ignition spark went off (sparking but not catching for about 30 minutes until we had to pull the huge oven away from the wall and unplug it). Another service call, another $900 to explain why the oven overheats-- this time saying the seal on the door isnt trapping heat and the heat is again reaching the control module. This oven is defective, we have never been able to use it above 450, which is why I bought it in the first place. It was a $9,000 stove with a $2000 vent hood and over $3000 has been spent in under 5 years to maintain it. Viking Range will not claim responsibility for what we know to clearly be a faulty unit.

I was remodeling a kitchen in my new house and I wanted a Viking Range. I liked the layout of the burner grills and the automatic start. Also, the size of the oven was larger than most and the underneath part of the burner stays enclosed. I was able to get it in the burgundy color that I really liked for the kitchen. I really liked the power of the burners that I have, too. The team at Viking has been good. There was a delay in the manufacturing, and they let me know about it right away and when to expect the items so it all went very smoothly. I got a free Viking dishwasher with the range and the wall oven but Im not as happy with the dishwasher as I would like to be.

This is the worst refrigerator that Ive ever purchased. We ordered all of our Viking appliances while our kitchen was being remodeled. It arrived on February of this year, when our new kitchen remodel was finished. After delivery, I saw that the refrigerator doors were not parallel to each other. From then on I kept on calling them so they could fix it. They finally fixed it but then again the freezer started frosting very badly. So I called them again, after 2 weeks I received the new part and they finally came and installed a new part for freezer. So now my refrigerator started frosting again. I keep telling them that this refrigerator needs to be exchanged but they just keep sending me a technician to come fix it. They cant. I made a big mistake getting the Viking refrigerator.

The quality of the Viking Range is fine. However, the oven doesn’t cook evenly. It’s also very small. The square footage inside of the oven is very small compared to my old GE, in my old apartment that I loved. It’s cooking thoroughly but its not even. So, if I’m going to bake cookies, I have to turn the tray around to get the back. Moreover, the knobs to turn on the oven and the stove get very, very, very hot when the oven is on. But the door closes fine. There’s nothing wrong with the unit. But I probably wouldnt buy it again. On the other hand, I had to call and have the Viking people come out a couple of weeks ago and they were really helpful. And then, the check was even lovelier, so their customer service is great.

Were very happy with our Viking refrigerator. Its a drink fridge and its quality is really great. The layout inside is nice and because we got a counter-depth unit, its not big and bulky. We knew that Viking has good products and we bought a Viking fridge based on quality and style. I would definitely recommend Viking Refrigerators.

We purchased our Viking 48 built in in 2005 and during the next two years, had (11) service calls to either fix the ice maker or the temperature control module. The ice maker never functioned properly and we finally replaced it at a cost of over $550. Their service rep. actually argued and yelled at my wife on the phone because the item was out of warranty. How in the hell can any company stand for that type of customer relations and expect people like us to recommend their products?? But there is a light at the end of the tunnel and there are some companies that still know the business of good customer relations and that is Wolf / Sub Zero. Point in fact, my double oven control unit went out. We called the Wolf service center and asked them if there was anything they could do for us to minimize the cost of replacing the module at $760.00. They immediately said that they would waive the cost of the parts but we would have to pay a service fee of $125. DONE DEAL. By the way, the unit was ten years old. I tell this story to everyone who will listen, perhaps Viking will, someday. To be fair, I did find out that there was a recall on the refrigerator door pins that could break and the door could fall off. I called and they were very nice and will cover the replacement costs and parts 100%, which they should on any safety recall.

The Viking refrigerator has been excellent. However, the experience with the third party dealer was lousy. Three of the five pieces that I ordered had damages. They were cosmetic and not in a location where anybody would see but were pretty significant damages.

I like that Viking supports everything. Weve had repairs and it hasnt cost me much. The eight-burner range is fire. Its much better than cooking on four. Im spoiled now.

Unit kept freezing up. After 4+ service calls and after talking with a technician that knew his stuff, he told me unit has a design flaw. Does not have a good defrosting system, it totally relies on turning itself off for a period of time, where most good systems have the warm refrigerant gas reverse through the system to defrost.

We love our Viking range and I use it every day. I like the open range design element of it. It’s a little bit harder to clean, but it’s better for the temperature control, which I think is why it’s used professionally by professional chefs. It was a personal recommendation from a family member who had one as well, and we purchased it through a local affiliate of a Best Buy. It’s been great. I have had no problems with it, and it’s probably the best stove that we’ve ever had.

Viking is a good name and they have a good product. I I had a good experience with their dealer and I like the Sabbath Mode of my refrigerator. But I had an issue with an oven and it took a long time to get it repaired and to deal with the stock on the repair parts. After two months, they finally called me to set up an appointment yesterday.

My daughter got a KitchenAid but I don’t like it at all because when you close one door, the other one doesn’t close all the way or it stays open or you have to open both of them. Every time I go over to my daughter, I try to clean her refrigerator and five minutes later, the fingerprints are right there back again. It just really annoys me. Im kind of a brand name person and Viking means something that’s classy. I like the look and style of it. I like the weight and the handles were strong. All my appliances are very personal and I have to like the way they feel.Everything has been good with my fridge but I havent quite figured out how to work the panel on the door as far as changing the temperature and I havent really investigated it as far as the manual goes. But it stays cold. I like that it doesn’t show a lot of fingerprints.I do use a cleaner on it, but it stays on it. It keeps the fridge looking good for quite awhile. When we ordered it, it had the other grill on the bottom of it but when they delivered it it had the solid tray on the bottom. I think it was new change but I like it. Also I do like the separate compartments in the freezer. Theres a couple of shallow ones and the bigger one on the bottom.I love my Viking refrigerator. I would get another one. Some people think youre going to get Viking just because of the name but I did try to have an open mind when I went to purchase my refrigerator and checked out another one. Maybe I did buy it because it says Viking on it. Im going to have the fridge for a long time, so I might as well get the one I like.

Viking stove should be recalled. Since the first use, we have been having the same problems all of the other people have been having with the stove. It should be recalled because it is a danger to use. Our oven gets so hot that it has melted the stove wires and control box. It has warped our oven door so it doesnt shut all the way, and the heat reflector (not sure if this is correct name) in the bottom of the oven is cracked and buckled. The oven gets so hot that if you touch the outside of it, you will get burned. The oven also fills up with gas and makes a popping sound or just blows the door right open! It scares me with my children if the oven is on. They can get burnt or hurt with the door blowing open. Also, because of the intense heat and the wires melting, the left side of the stove doesnt work.

I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.

The Viking ref matched nicely with our stove and I liked the way it looks. My experience in dealing with the store was good and we got a discount. We just had the ref’s three-year mark though and the alarm went off on it and it wasn’t refrigerating right. We called Viking and they were sending someone out in a week. But for some reason, the refrigerator just kicked back on and it was fine after a while. I’m concerned about the dependability of it, but, so far, the quality is good.

My husband and I purchased a BRAND NEW Viking VDOF730 professional series double wall ovens with the french door. It was installed on December 21st 2015. It worked beautifully for 10 days. The bottom oven stopped working on December 31st 2015. Turning the bottom broiler or convection on and the oven still doesnt get over 150F. When I finally got through to Viking customer service this morning after a 30 minute wait on hold, they authorized appliance service to come out and fix it on Wednesday, the day after we can no longer return the product. Let us hope that it keeps working afterwards.Updated on 03/10/2016: I first posted in the beginning of January 2016 regarding brand new french door stainless steel double wall ovens. It took several days for a serviceman to come out and verify that indeed the bottom ovens are not working. He ordered the replacement relay board and bottom element that day. Then the service department did not know when the replacement parts would ship. After almost a month of daily telephone calls to the customer service and to Pacific Sales, Viking finally agreed to replace the whole unit.The second unit was going to be sent to another city as there was an error on geography. Another two weeks pass. The replacement was damaged -- enamel cracked and scuffed off, oven webbing ripped, spiral machine marks on the racks and off-center doors. They were notified and we were told another new oven would be sent out. This time, 11 different signatures were on the inspection paperwork and it was installed. Then the installer damaged the doors. A different service is finally sent out -- without the french doors, or bottom hinges as the bottom oven is not closing properly. But it is okay to cook with -- so I am told.Within 2 days of it being installed, the ovens are running hot. You set it for 325 and it goes to 450. I am greatly annoyed. Yesterday, we are not notified that the service guy would be here to replace the inside of the french doors and the bottom oven hinges -- on a brand new oven. It was a fluke that he pulled up as I was coming home. He installed everything but still doesnt like the replacement hinges. I am giving it another try for a month; otherwise, goodbye Viking ovens. The gas cooktop appears to work fine although our downdraft pulls the flame out. I would NOT purchase their products again.

Unbelievable, but after 3 months and some limited use, our outdoor grill burned through the light wires and short circuiting the house. After finding the tripped fuse switch, we tried it again with the lights off. It worked once and then the burner fell off as it had melted. Viking says that this $6,000 plus range actually wont let us close the canopy and heat it up. They said to just put the food on and it will eventually get done (have they ever tried a turkey or even a chicken breast). They say that people call in all the time with burned wires and knobs falling off, and that you really arent supposed to warm it up (contrary to what the manual says). In fact, the canopy thermometer must be a decoration as its never going to go up at all! Id like to return this sucker, and I do accuse this company of fraud!

My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.

We were building a home three years ago, and I looked up about Viking, Wolf and other ranges and decided to get a Viking. I thought it was a top-of-the-line product and I liked the sleek look of it compared to Wolf. Im now on my second Viking since the one that was initially put into my home did not heat properly and it did not cook right since the day it was installed. So eventually, the door wouldnt close completely and that was under some recall type of thing. Viking ended up replacing the entire unit. However, there is only one repair service here in Columbus that deals with Viking as far as I know. I keep being told thats because Viking is either charging too much money and/or wont supply the parts and I would love to see some more competition rather than just one repair service that I have to call and pay their prices to repair a Viking product. I have a lot of friends that have Viking, and we all have to use the same people to repair the products.

We bought a complete set of appliances in 2014. After just four years of normal use, the water dispenser wont stop, the dishwasher display failed and the oven stopped working. When we called the authorized service technician, he charged me $264 just to tell me that some parts need to be replaced and all of them are not covered under the extended guarantee. Just to replace the control board of the oven will cost me more than $800. Also when called the customer service to get a clearer explanation about what is covered and what is not, the representative failed to explain where it says that the control board of the oven is excluded. We are very disappointed with Viking, we bought these appliances believing that they are better than less expensive brands but turns out that they lasted less than our previous appliances and the customer service is far worst. Sorry Viking, but this is not the way to keep your customers faithful to your brand.

I bought a Viking Induction Range and dishwasher in June 2010 and the left side burners do not work now, May 2012. On August 12, the new parts needed to be replaced again. This piece of junk is putting Viking products mildly. I threw out the $3,000.00 dishwasher after the fire (in the dishwasher) and bought Miele. I’m thinking of doing the same for this one.

The unit that I have has the 18,000 BTU gas flame cooktop and the infrared broiler is super strong. But recently, the front right burner will take a few seconds to fire up. Also, weve been waiting for a couple of weeks now to get the mounting bolts for the microwave. We had our kitchen remodeled and the contractor demolition team cut through some bolts.

My overall experience has not been very good, not with the Viking range itself, but with the servicing and the people that I had to deal with. The door does not close all the way, so the light has been on for almost a year. This is pre-COVID and I’ve had so much trouble trying to get a service call. I was bounced between that it’s still under warranty and then it’s not under warranty even though I bought a service contract. Also, I kept getting passed between the service contract people and the corporate people, so I kinda gave up. The light is finally going out, but my point was that because the door doesn’t shut all the way, I don’t know that it’s properly heating the interior without the heat escaping. I’m sure it takes a screwdriver and a small adjustment and I would’ve been happy.

We had a Viking range before and it was over 20 years old, so we figured that if something worked for 20 years, wed buy another one. We purchased it around April of last year and were totally disappointed with it. Around March of this year, we had to call Appliance World because it wasn’t working. Then we called them again last month for the same exact reason. Now we have to pay for it because it’s not under warranty. I contacted Viking itself and I’m still waiting on somebody to respond to my concern.

The dealer, Mario, did an awesome job of telling us all the benefits. We ended up going with Viking because he said that they stood behind their product and he had never heard complaints from anyone. That was the bottom line where we ended up buying 30 some thousand dollars of equipment there from Best Buy. I bought an entire kitchen of Viking. We have a microwave, a wine cooler, the gas range and the hood. So, all we need is a ship now to be a complete Viking. The Viking refrigerator is good although some of the soft close drawers on the bottom of the refrigerator dont exactly soft close but Im not gonna go crazy over that as much as that thing cost us. I also had some issues with the icemaker but we got that resolved and it was more of a connection issue. We had some issues with our dishwasher and we had to have it replaced. Also, I’m disappointed that the French oven doors didnt seal correctly. But other than that, they look fine. Were working through the service folks that Viking recommended to us and right now, Im still waiting for those. But so far, Im very happy.

We were trying to do a fixer-upper and we needed to renovate. Then, our realtor recommended Viking to us and we consulted with them. We went to a showroom in Reno, New Jersey and we also saw some from P.C. Richards. We did some research online to know what models we like then, we went to the showroom and ordered Viking. Their reps were all good as they know their products. We talked about what we wanted and they gave us a number of options and recommended all the different products. They gave us the pros and cons of each and the price point too. It was informative. However, we had a couple of issues. We ordered a professional range with a Viking label on it. So, we called the person and complained about it. Then, they sent out someone to fix it and it was fixed yesterday. Also, the LED light was not working on one of the double French ovens for some reason but the oven was working. The guy who did he fix said he would submit another ticket for us to order the part then they will come to fix it. Other than that, the quality of my Viking is good. I am happy with it and compared with Sub-Zero, which is one of the main competition, Viking has a good price. It is also well embossed.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.