Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.I’ve had my dishwasher for seven years and when I turn it on, it runs over three hours and I have to open the door and see if it’s clean or dry. I never know how long it’s supposed to take. I never knew from the beginning because it never ran a full cycle. When I open it, I see all this water and soap in the bottom. I wash my dishes by hand. The water is sitting there. I have to spoon it out or cup it out because it starts to smell after a while. It’s a big issue for me because I’ve never been able to have a full cycle of clean dishes.When I called this last time to get somebody to help me with my appliances, the repairman told me he gets a negative call every single day and he’s always apologizing to the customers when they call. Consumers like me don’t know who to contact to say their complaint to. The sales guy was telling me that he gets this kind of call every single day. Generally, I’m easygoing and I don’t really like complaining about anything. But when it comes to a point when somebody’s so top-notch, I get very disappointed because of the name.Viking has a name like Mercedes-Benz. I was thinking I was getting the best and I was very wrong because if Viking was so great, their appliances would work properly. And even if I get a lemon, I understand that at least it could be fixed when someone comes out to check it. I was disappointed. I would not recommend Viking to anybody. I would not recommend the places I called for service for Viking. They just can’t fix it. I used to have a GE and it’s in my garage now. It works a lot better than Viking and I’ve had that a lot longer.

We just bought a house and I have a whole Viking kitchen. I cook and bake and I wanted something that would be at the top end of the spectrum and Viking is quality. So far, the refrigerator’s amazing. It really keeps things cold at the right temperature and I like that whatever I pull out of there, it’s really well-chilled. Everything is working awesome.

We couldnt get our Viking delivered for a long time. I ordered it late March and they said it would be delivered by June. It didnt get delivered til July 28. The carrier didnt send it and it sat in a warehouse for over a month. Also, Viking is replacing my refrigerator because the ice maker stopped working. They have sent five people to fix it but they cant. Also, it doesnt hold very much. Its a counter-depth so Im not used to that. Also, its really tall so it has a lot of shelves. Its hard to reach the top shelf because its 80-some inches tall. But I like the look and style of it and the cleanup is pretty good. It seems to deter the fingerprints.

We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

I wanted a 36-inch range with six burners, but not so many people made them back then. Ive had one from Viking Ranges and have liked it. So, I recently bought a new one at Best Buy and the team there was great. However, my first one was made so much nicer and everything was heavier. They dont make ranges like they used to now, though I would be perfectly satisfied with it if I never had my first one.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

I went into Best Buy and I liked Viking Ranges setup more, and then I heard that the house was gonna go up if I had Viking. The customer service online, the man that came and helped replace the glass, everything was great. He was very nice about it. The range makes my kitchen a lot prettier. Its definitely more of an upgrade and works better than anything Ive ever had.

My friend had a Viking range and I liked it. I like the look and feel of them, the professional grade and quality. Those have been questionable, however. The stovetop works fine but the oven never worked right and it took me a long time to finally get a service tech out. He came last week and ordered the parts, so I’m waiting for them. I bought the oven stove brand new online for $5,000, yet it hasn’t been working for a month and a half now. I heard and I saw consumer feedback bashing the maintenance support but despite that, I bought it because it was something I wanted. I figured it is high quality and it won’t need that much work, but it has turned into that already, so theres a little buyer’s remorse. I buy something high-end like that and I expect good service, and I havent seen that so its disappointing. I’ve since gone to Wolf and I checked it out, and their product support is over the top. If I had to do it all over again, I’d probably go with Wolf.

After reading these complaints, I feel really foolish being included in this massive collection of consumers who have purchased these products that perform so poorly. No one should ever have to make this error again. Stove, dishwasher, and range aggravate me on a daily basis. My only hope is a class action lawsuit for deceitful business practice that will redeem this unfairness.

We purchased a gas stove and a microwave convection oven for above it a year ago. We had a disturbing trend with the microwave. Once in a blue moon, it makes noises like it wants to blow up. When we hit the microwave, it makes these sparking noises like theres an electrical circuit shortage and then it stops, then it keeps working. But for a second and a half, it gives us a heart attack. We had a service guy come out who is a certified Viking repair guy for Western Monmouth County in New Jersey. He told us in essence that sometimes particles of dirt get into the grates on the inside and they pop away when we first turn the thing on. Ive never heard of that before in my life and it makes my wife afraid to use it. We had it happen when it was empty, when it had a potato in it and with a paper plate with something on it. He said its normal, which if it is, then theres a design problem since weve had microwaves for 40 years and never ever had that happen. But other than that, we love the stove, especially in terms of its BTU, its ability to heat up quickly and cool down quickly. Its been just fine that way, so were very happy with that.

There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and its excellent. It did exactly what it advertises it does and you know its well. It looks good in our kitchen and it works. We have three young kids so for us whats important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as its high functioning thats great for us.However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasnt ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasnt there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamonds fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond cause I was like, Can you give me a call? and he just wouldnt respond. And then I had to literally track him down. We needed the range and Ive never been frustrated and I dont understand why I cant get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. Its unfortunate for me that theyre the closest distributor of all these parts or products thats in my house now because Im trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.

We’re on our second Viking refrigerator because the first one failed after approximately eight years. The newer refrigerator which we got last year is operating great. It has not had the same problems at this point but having to replace a Viking after eight years, Ive never had that kind of circumstance with any other refrigerator brand. There are some parts that get frozen then they start to melt and leak in the refrigerator. They dont go out to the drain. There is this freezing thawing process that is part of the regular refrigeration process but the pathway for the melting gets blocked up. It gets frozen too so the water accumulates in the bottom of the refrigerator. That had happened a couple of times.Ive had problems with a variety of Viking products from double ovens to the refrigerators. I have two homes and I have full suites of Viking appliances in both kitchens. I’ve not been thrilled with them. Viking is overrated. They have a cachet but their performance and reliability do not live up to that cachet. There are lesser prestige brands that perform better than Viking.

I had a Viking at my previous home. I just like their product and the commercial aspect of it. The first one I had was the open burner kind of thing and all steel. With the new range, I like the way it cooks and the little LED light thing thats underneath that you can actually see the knobs that illuminate it. Compared to the old range I had that had a softer side and could easily be scratched at the back, this new one has a softer cushion and it doesnt mark like the first. The only shortcoming was my experience with the Viking dealer. I like the range and if I had just gotten it from someone else, it would have been a whole lot better. Everything did not happen like it was supposed to. The salesperson neglected to schedule the installers so I had appliances sitting in my kitchen for three days uninstalled. I went to that store so many times prior to them doing the delivery because I had such a bad feeling it wasn’t going to go right and I was right. But theyre the only game in town and I was trying to buy local instead of ordering it on the internet.

I already had a Viking oven so I wanted the appliances to match. I like the way the refrigerator looks and so far, the quality is good. The people I dealt with in sales didn’t have all the information I needed but they were fine. It was just because I had researched it and I knew a lot more about the fridge than they did. That aside, I would advise others to make sure their measurements are right when looking into Viking refrigerators.

We purchased a used Viking range, did a conversion from gas to LP.. Ive had most of the oven apart and must say, this thing is built like crap. The hardware used is cheap, the sheet metal is thin and rusts, nothing even close to a quality range. The Nords would be very disappointed!

Im patient (since 1994) but Im also resigned to a bad product. We bought a 30-inch 4 burner with infrared broiler (VGSC305) way back in 1994. Problems ever since. The oven door will only open 3/4 way. Cannot remove the door according to instructions to locate the problem. The convection fan works sometimes and sometimes it is making an awful racket like it’s hitting metal. The oven igniters have been replaced many times and last only a few years. The spark igniters on the range top keep sparking for long periods of times even when the range is lit. No rhyme or reason for when this occurs. The porcelain on the burner grates and burner cap is flaking off and chipping constantly. Now the bottom heat shield is rusted through and badly warped. Service calls are expensive and the problem is not fixed for long. This piece of junk will be replaced with a Wolff or other brand that is both better designed and has better service and longer warranty.

I have had a Viking stove for about 30 years. When I went into a store, I saw that there were Viking displays and the refrigerator really looked very nice. I needed the built-in one because I was taking out the bad old built-in. The Viking refrigerator had all the features I wanted and had good quality parts and interior too. The ice machine is in the freezer. And I like the ice to be in the tray where I could scoop it out. I got a side-by-side that looks good in my kitchen. I like the same feel and that it was constructed with a simple design. I also like the clean stainless steel doors and the way its very vertical and tall. I hope that it would last a very long time. If it does, then Id be happy. My experience with the dealer was pretty good but they dont use the best people to do the installation. Their people are not really specialized for Viking. They brought the first refrigerator in and installed it in such a way that they damaged one of the doors. And then they had to send another refrigerator to replace it and it was a big ordeal. Nevertheless, I would tell my friends that so far, I am happy with my Viking refrigerator.

My husband and I completed our renovations in May 2018. We have had issues with the microwave drawer and the oven since we finished our kitchen. The panels were defected on both and we had to set up at least 4/5 appointments with the authorized service provider until the matters were remedied. Fast forward to January 2019 - the oven does not work above 300 degrees. I was advised by Viking that service can schedule an appointment to look at the oven in mid February!!! After several calls, we were scheduled for service today. When nobody arrived - we were advised that Viking canceled the appointment 3 days ago, never advising us of the change. Not only does the product fail to meet its reputation, the customer service at Viking is reason alone never to buy another Viking product.

Viking Ranges look beautiful that’s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.I have the standard range and stovetop, but its built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I dont worry about if its gonna break if I move to someplace Im gonna have to be of if Im gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it wont go out of style if I switch from plain marble to black marble. Its not something Im gonna have to replace.

I went to a retailer and Viking Range is among the floor models. Since the brand has the reputation of being top of the line, I purchased a range from them. The salespersons were also great. They were able to tell me what the product is about and why it is good. The range I got is excellent and the performance is great.

Im a chef instructor and Viking is among the top brands. My choice was between Viking and Wolf, and Viking, hands down, won out, certainly among all my colleagues. Viking was also offering awesome sales that I felt I needed to take advantage of because I also needed a microwave. However, going through the purchase was absolutely horrific. My biggest mistake was that I went through an online retailer, Appliances Connection, instead of going through someone local. They were offering, at the time, the best price but they were miserable. They were really good at taking my money. It took several months for everything to be in stock. When the delivery was scheduled, they were supposed to give me warning but they did not and I had to rush home from work. Im a teacher so I had to have somebody cover my class because they called and said they were going to be at my house in 10 minutes. It was absolutely ridiculous. We were told that we would have their white glove service, which means putting the appliances in place and installing it but they did none of that. They left all of that plastic on that the refrigerator comes delivered with which was excruciating to get off. It took my husband and I about two hours to get all that plastic off. The biggest problem that we still have to this day is the fact that we cant get the refrigerator leveled. The bottom freezer door sometimes closes but sometimes it doesnt. If we dont shove that door in, it will sit ajar and Im very frustrated by that. I get that all of these French door refrigerators are persnickety in a way, but I expected more from Viking. I called Appliances Connection and they said theyd refund me the installation fee. But they didnt do that and it doesnt solve the problem. I had sent a message through Vikings online service several months ago but I never heard back from that. I finally had some time where I could stay on the phone and got through to Viking. I was told to call a number and theyd take care of it. I called the number and the woman was very nice. She said Id be hearing from somebody in a week to 10 days but I never did hear from anybody.I still have a refrigerator that I would like to love very much but Im not loving it so much right now. I would love to hear from somebody from Viking because Im not a happy customer. If their representative had done what they were supposed to do, it probably would never have gone back to Viking. But I dont think Vikings done a good job of having a proper network in place to make sure that customers get taken care of. These are not cheap products. I can get a crappy appliance and crummy service by going anywhere. Between the pieces that I got, I spent close to $12,000. Thats a lot of money. But I would still buy Viking products because theyre a leading brand in the industry, they have a good warranty and I love the way they look.

My Viking range is new and one of the burners sometimes just continuously clicks. Plus, one of the lights isnt even in the thing that shines down on the knobs. I got a Viking dishwasher with it six months ago and I already replaced that. We got rid of it as it had some sensor error and we were disappointed with our experience. I talked to Viking about it but I havent called about the oven yet. I got to have them put the light in on the knob as theres a hole where theres a gap where that might go. But the guys that came out and installed it did a very good job. Still, sometimes when you walk by, you smell a little bit of propane. My house is big so you dont really notice it, per se, but I noticed it. Then, they didnt level it right. When you deal with Viking, you got to go back to the shipper. Their customer service is all right though it seems like their service doesnt cover a lot of things. When the dishwasher went out, they said it was the sensor and must have been a problem with the install. Then pretty much, they told me that I got to go back to the installer. So then I dealt with them and they said it was dented by Viking. So, I went back and forth and nobody got me a dishwasher.

I have always dreamed of having Viking appliances. I moved into a new house and my wish came true, Viking refrigerator, Viking double ovens, Viking 6 burner gas stove and Viking warming drawer. This came with a hefty price tag but I was over the moon. A few issues with the appliance company, that was a little over 5 yrs ago. Then May 2014, out of warranty we were told by Viking and had to replace the motherboard in both ovens!!! To the tune of over $500. Viking had issues with this problem so extended warranty slightly on newer ovens, so they were aware of problems in past ovens. Fast forward 2 yrs and both ovens are down again. Big pop and smoke. Both ovens again. I have left messages with Viking. No response as of yet.

Three years ago we built our dream home and in it we decided to go high end on all the kitchen appliances. Our oven/range and dishwasher were both Viking. In fairness to all reading this...I love my Viking oven/range. I got the 48 version with 6 burners and a griddle and two ovens. The only thing I regret about it is I wish I had gotten a larger griddle rather than two extra gas burners.So, that being said, I could not be more disappointed in our Viking dishwasher. It NEVER washed the dishes well and drying the dishes was also a big disappointment. We paid over $1200.00 for a dishwasher that not only performs absolutely horribly, but also has started to fall apart. Within two years (of course it broke after the first year because it only had a one year warranty) the L.E.D. displays have already lost half of their lights. One of the folding dish holders in the bottom section has already broken. And this is with just my wife and I living at this home, and for the first year it was our second home.I did call the company I bought it from even though it was out of warranty to see if Viking may actually come through and take care of it, but was told that they wouldnt. Elite Appliances in Dallas is who we bought it through. When Elite gave me the name of someone who could come look at it, the trip charge alone was going to be $125.00. When I inquired what he thought the cost to repair the L.E.D. display...well over $400.00.I am in the real estate investment business and have remodeled well over 100 properties. Ive used nearly every major brand you can imagine and the Kenmore Elite series dishwasher that I paid about 1/3 of the cost of the Viking in our previous home was much more efficient. Let me clarify. The Kenmore worked. The Viking doesnt. Avoid them. Overpriced and under performing piece of junk.

Viking Ranges had long-term warranty and they had reviews of how it cooked meat, so I chose them. There were multiple dealers so purchasing it wasn’t too difficult of a process. But youd need some plumber to put it in because it was so heavy. It was lifted not from the bottom and I don’t think they did a particularly good job of it. There was that kind of lip that came out and too often that was used, that was not reinforced enough to handle the weight or sometimes the door was also used incorrectly. It should not to do it that way, but it looked like a handle and people invariably lift and pull on it.In the two years and a half that Ive had it, weve had the thermometer broke and we’ve had that replaced, but it was under warranty. We called them and then they called us back and then they made a stress test, but eventually we got through it. The process wasn’t super-fast, but we’re easy-going, so we managed around it.Im not really happy with the baking. It’s inconsistent. And with the stuff that got on the burners and spilled on it, you just can’t get them cleaned after a while. This is sort of the nature of the stove itself. There are certain parts that are more difficult than others. Everything that we’ve read about it is pretty much true and that has been consistent. So, we knew what we were getting, that it was gonna be expensive, that it didn’t cook real evenly, but it still looks cool and they have a roadmap of how to get it better.

My husband wanted to go with Viking. When we were at a store, they were trying to persuade us not to. They kept telling us that the Viking refrigerator tend to fail quite often and a lot of their customers actually had problems with it once it goes out of warranty, and so they have to pay out of pocket to get it fixed. So, we were persuaded not to get it but my husband was determined to get it because we bought extended warranty. We like our refrigerator. We dont have any problems with it overall. We have the one side freezer, and one side fridge. We like it. Its big. I like the icemaker. Its convenient because its so wide. I wish theres more space, but overall, it functions fine. So far, were satisfied.

I like the Viking range and the open burner design. I do a lot of stovetop cooking and I didn’t want all of the electronics. However, I’ve had a lot of problems with the oven. But then Viking has addressed them accordingly and the dealer took care of everything right away.

We were renovating a house ten years ago and the Viking refrigerator was going to fit in to the architectural design better than anything else because it was a built-in. The Viking dealer we dealt with was courteous and friendly. But my Viking refrigerator failed. It had an uneven box or something was wrong with its door, so Viking had to replace it. It was out of warranty so they gave me a new unit at half-price. At that point, they also offered to give me a freezer at a half-price, which I did take. But there are now icicles in the freezer. Theres a leak that they cant fix. So Im waiting for Viking to call because it looks like theyre going to have to replace the freezer again.The service is fine but the wait is crappy. The service takes a while because there arent enough techs in the area. Maybe the service tech is servicing such a large area that its a long wait time to get somebody to come and look at the machine. Theyve got one service guy in Northern Illinois who services the Milwaukee area. So theyre hard to schedule. Im frustrated because their products are so expensive. I have not had the best experience.

We moved into a brand new condo and the Viking range was what was available. So far, I like the quality of the material, the ease of use and the look of it.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

We did a kitchen update through a local company here in Columbia called DKB Kitchen Design. As part of our package, we had originally purchased a GE refrigerator. We had real serious problems and couldnt get any satisfaction with the GE refrigerator. We went back to DKB and explained the problems we were having and documented it for them. They volunteered to take our problematic GE refrigerator back and trade for a Viking Refrigerator. The Viking refrigerator has been doing the job but if I had one issue to complain about, it’s the icemaker. I tell our guests not to put a glass under the icemaker because the ice comes out so hard that I’m afraid it’ll shatter the glass. I contacted Viking about that at first and I got some cryptic response about how we can have a serviceman come out and look at it. And I told them I don’t think a serviceman can change the design of the icemaker. But other than that, weve had it for a year now and weve never had service issues unlike with the last GE refrigerator. It also matches all the other Viking appliances that we have. It does what it’s supposed to do.

I went with the Viking refrigerator over a competitor because of its appearance. It is heavy and solid and because of that, some of the parts might have shifted during shipping. They needed quite a bit of adjustment at the beginning when its installed. The doors didnt shut well. But whats good about Viking is that they send people who handle their services well and they know how to deal with it. It is a process. But once its settled in, its all very good. Overall, it is an expensive set of products and the quality is great. But for the price I paid, it could be better.

Trying to get parts in has proven to be next to impossible. On three different occasions, different parts were needed for 3 separate Viking appliances, it took over one month to get parts delivered to service repairman. When questioning the repairmen (I have tried 2 different service companies) they all stated that they were unable to get anyone to answer any questions, had no tech support, and were very hard to work with. I love my appliances, however going without a dishwasher for over 1 month, after 3 service calls and still the part is not on its way. And of course the warranty is out! I need a motherboard replaced after only under 2 years of buying the appliances. $345 for just the motherboard, not to mention 3 service calls. I should have just bought a new dishwasher, and next time they will NOT be Viking. Customer service is key and they are locked out!!!!

I have a Wolf grill and a Heartland stove. I have very high-end appliances in my home and the Viking fridge is a dog. When the reps brought it out here, they scratched my floor. Then, the door handles had a dent in them, which took six weeks to get fixed. Aside from that, the ice maker wasnt working and when they came out, they told us the motherboard was fried. It was a brand-new $11,000 refrigerator and the motherboard was fried. And the repairman said that happens a lot. So, Im not happy with it. I had a Sub-Zero for 21 years and it never gave me a problem. Viking has been nothing but problems. Its loud and when the motor goes on, I hear it.

Ive always heard that Viking Refrigerators were top-of-the-line. I looked at brands like Samsung but they were kinda new in the market and we preferred going with someone who has been doing it for a while. We have never really gone top-of-the-top but we were doing a remodel. We went to Pacific Sales and it was very good. We started looking at top quality versus the standard ones that they offered and decided we could spend a little more money. The dishwasher was thrown in for free so, that made it a no-brainer. I called in to get everything registered and the gal who answered the phone was great. She helped me because we had to add some zeros to the model number. She was really good because she gave me a heads up when I was doing the refrigerator and hadn’t done the stove. Calling in to get the service was very good too.The layout of the refrigerator was really good as well as the warning system. We liked the shelves and the door. We can pull up the grids on the burners of the stove, take the burners out and there’s a little shelf that you can pull out. It’s great and makes it so much easier to clean the stove. Its also easier to cook and I don’t have to worry about the surface top getting dirty. Also, switching to gas from electric made a huge difference. We heard the oven was good quality, but unfortunately, we used it once and the igniter was not working. So, were waiting for the part and we want to use it.

We just got a new home here in Denver and they came with Viking appliances. I like the use of the gas range and the fact that I’ve got not only the four burners but the central burner too which is used for keeping things warm. We’re just beginning to use the stove a few times, and the refrigerator is in constant use. I had a bit concern though because we weren’t getting any ice. The problem was, it wasn’t hooked up properly. I had a representative come out here and turn it on and make sure it was hooked up properly. Otherwise, everything’s fine.

We purchased a new Viking all refrigeration unit and it has been nothing but trouble. Ice forms on the back wall and around the fan unit. The fan started to make a terrible noise because it was hitting the ice. Hadco (the Viking rep in Florida) has sent repairmen a number of times, but the issue is still not solved. It appears to me to be an engineering problem as there is no positive seal when the door closes. This would allow humidity to build up inside the unit. We have used Sub Zero before, but the Viking unit appeared to be better designed - it is not. I am in the process of trying to arrange for a replacement refrigerator.

Were very happy with our Viking refrigerator. Its a drink fridge and its quality is really great. The layout inside is nice and because we got a counter-depth unit, its not big and bulky. We knew that Viking has good products and we bought a Viking fridge based on quality and style. I would definitely recommend Viking Refrigerators.

We love Viking and weve always wanted one due to their reputation. Weve had two ranges thus far, one in Sag Harbor thats 10 years old and one bought more recently in Michigan. Our Viking ranges cook well and thus far, the grill on top has been our favorite feature. Its convenient in the wintertime when we can use it instead of going outside.

We purchased a Viking refrigerator in 2008. We have had continuous problems with it and have had times gone up to five months because the parts could not be delivered. Our latest problem began the end of June and the repairman is still waiting for the part to be delivered. While the repair service is competent I believe, they cannot do anything unless they have the parts. This is been a totally frustrating experience. Having paid for a very expensive and supposedly high-quality refrigerator it is frustrating to see how many times it has broken and how long it takes to get a repair. We also have a cheaper fridge purchased at the same time when we built our home and it continues to work just fine with no repairs as of today. I would not recommend Viking to anyone. Having just got off the phone with Joy from customer service she is a ray of hope.

We bought a new house and Viking appliances came with it. One of those appliances was a refrigerator and Ive found that the layout and functioning bit of it has been fine. Its of good quality and it has nice hardy doors. However, I have two issues with the freezer that will make me not wanna buy that product again. First, when I open up the door at the bottom where the ice maker slides out, the whole drawer comes out with it because of the magnets at the front. If the icebox is full, the little metal arm thing that comes down knocks all the ice off. Ice goes all over the floor and the back of the freezer and thats a major pain. We have hardwood floors and so when the ice falls on it, we cant feel like we can just leave it. Another issue I have is that when the pump turns on to pump water into the ice machine. It’s super loud, like really loud. You can hear it across the whole house. While we can tell it’s filling, all the other pumps weve ever had for other houses that weve owned have been super quiet. We couldnt even hear the water running. I will not buy that particular model again because of these two issues. Nevertheless, the freezer keeps things cold and it works really well. I think it’s a good quality product but the ice maker and water pump are poorly designed.

Consumers BEWARE. Viking products are overrated and no better than buying a cheap brand. We purchased a Viking Built-in Microwave Hood (VMOR506) and Viking Range (model # VDER5304BSS), installed November 6, 2018. After just TWO weeks use (Nov 22), the microwave and vent QUIT WORKING. Finally SIX weeks later (Jan 2, 2019) the microwave was repaired. The range also needed repair... but lucky us... that was just the external decorative lighting. Throughout the process, the Viking Customer Service has not been helpful. We are told company policy is NO replacement unless the product breaks down consistently and that we should view the repaired product as a NEW microwave. The Viking message is simple: we sell you a defective product and made our profit. Meanwhile you get to wait 6 weeks for the repair (no microwave, no vent, no convection oven) and hope that the repair indeed makes it like new. And if it fails again after the one year warranty is up...well thats the consumers problem.

The quality of the service from Viking is pretty good and their reps have been great. On the very top of the refrigerator door where you put the butter, it has these little flimsy plastic doors that hang over. When you shut the refrigerator, the plastic doors open and the butter comes out. Viking could make those a little bit more stationary or stick more. I also had to have someone come because the ice maker wasnt working. But the problem was they could only come and service our house on Tuesdays and Thursdays but wed be at work. So its hard to have someone come out to service the ice maker. They were great about getting to send someone out but I had to cancel it because I thought I was going to be able to have someone here. I cant have someone here all day and then theyll call and give me a two-hour window that day.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

Ive used Viking Ranges before at my friends houses. They also had the most options for what we were looking for. So far, the quality has been excellent. I like the griddle section that takes up two burners where I can cook tortillas or pancakes as an option. Its easy to switch in and out. We love our Viking range.

I used to live in the downtown Denver area and had a loft that I refurbished down there. I had all Viking everywhere. Then I moved into a new home north of Denver. I had to buy my own refrigerator because it was a brand-new home. I decided that the Viking fit in the space the best and I also liked my Viking purchases previously back in 2000. I’ve been pleased with my Viking refrigerator. I can’t believe how long food stays fresh in it. I can leave food in there for weeks on end, and it still comes out as if I just bought it from the supermarket so I’m very impressed. I think there’s truly something going on in that box. I also like the industrial nature. It’s all heavy-duty stainless and the moving parts are very fluid and easy to operate. I’m extremely satisfied and I really enjoy owning Viking. Viking is pricey, but I get what I pay for.

When I was reading the reviews, there was an oven from Viking that was great for baking and cooking. And since I’m a big baker, I decided to get one. I bought it from Best Buy and initially, I bought it with the floor model which came completely destroyed. I was so upset. This oven costs $6,000 and granted, I got the floor model so I got a discount but it doesn’t matter if it’s the original price. It was a little chaotic but they were very nice enough to swap it out for a brand new one. The manager was very forthcoming to exchange my oven and everything was fine.The quality is great. I’ve only had it for two months now and it seems durable. The only thing I get a little upset about is that I can’t have my oven and burner on at the same time. When the oven’s on, the fan starts and it starts cooling until it keeps the temperature. Then, the air from inside comes out from the back of the oven and blows towards the burner. So when I have the flame on, the flame is not steady and it’s like putting a flame in the wind. It’s like boiling all over the place. I also called the company when my broiler wasn’t turning on, and they sent someone. I asked if they sell anything that maybe blocks the wind and instead of coming straight towards the burners, they’d be going upward. But their rep said there isn’t anything. I thought it was simple and I don’t think I’m the first person that had that problem.

In 2012 we replaced a 14 year-old JennAir oven and microwave, which were old but working fine, with what we thought were upgraded Pro Viking products. We are sorely disappointed with both but I will focus on the microwave for now. VMOS201SS with trim kit came to over $1000 with taxes and looked lovely. However, the control pad is impossible to clean and the microwave oven, after 4 years of moderate use for reheating only, works intermittently. Sometimes it works... sometimes it is dead. Apparently there is a switch in the door that is malfunctioning. Repair company that services Viking charged $160 to look at it and ordered a new part from Sharp, who manufactured this piece of junk. That was in early January. I am writing this in mid March with no part in sight. Repair company is not at fault. Viking is stalling sending the part. It is not worth replacing the part at this point so I will reuse the trim kit and order from a different manufacturer. Frigidaire FGMO205KF looks like it will fit and has good reviews. I will never buy another Viking product.

We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking ranges rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. Its of very good quality and its worth spending the extra money.

Range came with griddle not working and oven not working. Griddle was repaired, but still waiting for oven to be fixed, months later. Very disappointed after spending $9900. When we called up last week, we were told to wait, that it takes a while.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

I am writing you this letter to make you aware of the quality control, R&D and customer service issues that you have with your products and within your company. As you read this letter, you will see that I have purchased quite a few of your products and have owned eight homes which exposed me to many brands. I also cook almost every night. Unfortunately, my Viking appliances have been the worst appliance purchases I have ever made. The issues I have with my Viking appliances are what I would expect from a much cheaper brand. With the money I spent on your products, I expected your products to be of commercial grade and able to hold up to repeated use. Based on the blogs all over the internet, I can see that my issues are in line with a lot of other folks. I have outlined the issues of each Viking product that I have owned for your review.In 2005, I bought a Viking 54 gas grill in Texas which I used through 7/8/2008. This item was a fire hazard waiting to happen. We used it 3-4 days per week. The grates that redirected the grease down to the grease pan were poorly designed. It was shaped in a V with round holes the size of a pencil eraser. The holes would clog and the grease and droppings would stay in the V. This forced me to clean them weekly to reduce the risk of fire (hardly ever had to clean the grease pan). Even after a thorough cleaning, you could not leave the hood down for extended time (even on low) or you would have a fire (my wife and post owner blew the knobs off the grill.). Fortunately, no one was in front of the grill at the time. I would never buy another Viking grill. The grates were a poor design. Weber and Wolfe have a much better design.I had a Viking dishwasher DFB450 (serial # 031109D00003895 & 031109D00003878) installed on 7/14/2009. I have two of them. First, the technology in the motherboard creates more problems than the benefits. After trying to reset the dishwashers by holding down the buttons (in manual), I can only get it to work occasionally. I do not know of too many people that enjoy pulling out the manual to decipher the many error codes your dishwasher has. There has got to be a better way to let the customer know what to do when an error light flashes. At least once per month, I have to flip the circuit breaker to each dishwasher to reset it. This cost me $75 for an appliance technician to show me this. I have never had this issue with the other seven brands I have owned. There is no indicator light to let you know the dishes have been cleaned (i.e., green light next to the blue running light). Since the dishwashers do not clean well all the time, we rinse our dishes off before putting them in the dishwasher and we end up running them again. Enclosed is a plastic clip that snaps in and holds a wire shelf for long spoons, knives, etc. All four clips are the same design thus preventing a snug fit causing the shelf to constantly fall/come undone. One of my clips broke (clip in itself is a bad design) and guess how much your company wanted to charge me to replace it? You can’t buy the clip. You have to buy the entire rack for $360 plus tax and shipping. You talk about putting the screws to your customer. Would you be happy if your clip broke and you could not replace it for a reasonable price? After about an hour on the phone with customer service, they finally authorized a new rack to be sent to me. How much did that cost you for the part and an angry customer? There is another plastic part (U- shaped) that snaps on to the right side of the dishwasher that also continually falls off. Again, this is what I would expect from the cheap brands, not a Viking.My two and a half year old dishwasher (031109000003895) needs a new heater/wire harness (part#016403-000/P870612). This is something that is not needed by most dishwashers until much later in their life cycle (never had this issue with any of my previous 7 dishwashers including the one we owned in Texas for nearly 10 years). Also, when the non-Viking technician came out to look at my problem (popping the circuit breaker), he noticed a wire that had been crimped badly which he thought was the cause to the circuit popping. After running the dishwasher and watching until it popped, it was determined that the heater was bad. Was the poor quality (crimped wire) the reason my heater went out? After arguing with your customer service department, I am having a Viking technician (Lakeview) come out to tell me why the wire is crimped and how it would affect other parts to my dishwasher. Unless he is a certified electric engineer, his word is not any better than the other technician. Unless this is covered by Viking, I am being given a $500 price to fix it. Before I throw that kind of money at a Viking product, I will replace it with another brand. Lakeview fixed the issue prior to me sending you this letter. Covered by Viking because of a bad harness. My last dishwasher of 10 years was a KitchenAid and I never had it serviced. We used it every day not every other day (have two) like this dishwasher.Viking 6 burner stove with griddle VGRC6056GDSS (Serial # 050609C00015117) installed 7/14/2009 - First time I used the griddle, one side did not heat up and one of the control knobs did not work. Viking replaced both. The convection switch keeps popping out due to a poor design. Should have a nut on the backside to hold it in place instead of a cheap plastic catch. My wife and daughters were baking Christmas cookies in 2009 and had to open the windows (Chicago) to cool down the kitchen. After looking at the stove, I noticed one oven door stuck out more than the other one. A non-Viking technician came out and replaced the hinges and made other adjustments. We have not had that problem again when baking Christmas Cookies. I won’t even touch on the clicking noise from burners not in use and the sound of the gas being blown-sounds like wind in the oven blowing out the flame. Again, this gets back to my letters theme - this is what I expect from a cheap brand not a $13,000 Viking product. After reading hundreds of blogs on the internet, I have a feeling the worst is yet to come. My last stove and oven (10 years) was a Jenn-Air and I never had it serviced.The hinges of my Viking refrigerator DFSB483 (serial # 051508R00010392) replaced to support the custom wood covers. If Viking is going to sell a refrigerator with custom built in capabilities, your R&D team should have accounted for weight greater than the heaviest wood cover. Heavy-duty hinges should have been the norm not the afterthought. My wife left Warming Drawer DFWD101 (serial number hidden behind custom cover) on high for three days and it caused the custom wood cover to separate where it had been glued ($100 replacement). I realized that leaving the warmer on was my wife’s fault. However, your R&D department should have realized that a custom cover would hide the control knob, thus out of sight, out of mind. My last warming drawer had a timer which shut off the unit after a period of time. I ended up getting thermal heat foil and placing it between the warming drawer and the custom cover. I assure you that it will not be the last time my wife or other Viking customers leave the warming drawer on. Again, with the amount of money the Viking warming drawer cost versus other brands, your customers should not have to worry about these things. I would not have purchased the drawer if it wasn’t for the discount we received by buying all Viking. I had a feeling this purchase would come back and bite me and it did to the tune of $100 and a lot of legwork to get the cover fixed and prevent future issues.Viking Microwave DMOS200 (Serial # 05772W205079) - Over heated and caused the glass plate to break and the tri-wheels to melt. I replaced the glass plate and the Tri wheels for around $30 but the turn motor was destroyed. Viking replaced the motor at no cost to me. The problem was due to a sensor not responding to the issue. I was told by the technician that there were several sensors. We were lucky we caught it before a fire broke out. Is this a quality control issue or a fluke? I have no issues with my Viking Dishwasher DFVD042 to date because we hardly use it. It’s in the basement bar and we use it two to six times a year.As for the Viking customer service, after spending a lot of time on the phone with your customer service about the enclosed part, I was told that Viking would send me a new rack at no cost. Three weeks went by and I called customer service again. I was told that an Email was sent to Lakeview. I called Lakeview and they had no record of the email. I called back customer service and they informed me that they would resend the request. The next day, I called Lakeview and they still had no record of the request. I called your customer service again and had them copy me on the third request (which I never received). The whole point is that I had to do all the follow up, do your employees job and waste my time (not to mention Lakeview’s). Your customer service team should have put me on hold or a conference call and resolved this issue on the spot.I called customer service about the heater element on my dishwasher and they gave me the cookie cutter response that it was out of warranty. I explained the crimped wire and all the other issues I had with Viking products and that I was very upset because I would have to pay a Viking technician to come out to dispute the observation of a reliable technician that I used and had already paid for. I was told that Lakeview would call me to set up an appointment. After not hearing from Lakeview for 30 plus hours, I called your customer service again to find out when I could expect a call (I needed it fixed with Christmas coming up and knowing I was going to have lots of guests). I was informed to call Lakeview directly. Again, an already unhappy customer was asked to do your employees job and waste more of my time. After leaving a message with Lakeview to call me, I received a call 60 hours after I had my initial call to your customer service department. After talking with your customer service department, I get the feeling they are there to do a 9-5 job and after they hit send, they are relieved from all obligations related to that call. There is no sense of urgency to take care of an irate customer. Maybe this is the norm within Vikings customer service department because the internet blogs and the issues I have with my purchases tell me you have a lot of irate customers. Lake view does a good job.As you can see, I have had to deal with several issues concerning your products. To say the least, I am a very unhappy customer and will be very reluctant to buy another Viking Product. I am also informing everyone I know about the Viking quality and customer service issues. I wrote this letter in hopes that you are not aware of the quality issues your brand is having as well as the lack of vision by your R&D department. I just don’t understand why your company would risk the loss of customers over the cheap parts you are designing and putting on your expensive products. Being an owner of a company myself, I just don’t get it. Below is Viking response, a couple of generic I- am-sorry letters:Both dishwashers have been fixed since these letters at a cost of approx $200 each (motherboard went out on one-labor only, rubber gasket came off the other parts/labor). There should be no reason a rubber gasket comes off on a $1700 dishwasher. Also, the icemakers water line froze and was replaced with a better one. How long have icemakers been sold to the consumer?

Viking 5 Burner Range- DOA. Delivered Good Friday and attempted to do the burn in Saturday evening. After many attempts to get the over to heat, we had to give up and use our toaster oven for Easter dinner. Viking has NO weekend support. On Monday I called and they determined it was DOA. We also had a new Sub Zero installed that same Friday. I decided to call them to see if they had support. They did. We returned the Viking and purchased a much nicer and substantially more expensive Wolf. I will never consider Viking.

When we bought the house, it was a new construction. Apple Homes has been building since the Truman administration and we went with the quality and reputation of the builder. Ive had a number of different houses and appliances like Wolf, Thermador, Sub-Zero and LG. The appliances I was really satisfied with was Wolf but Ive always wanted Viking. Then this house had Viking and one of the considerations when we bought it was having the appliances we liked.We had used the Viking range for almost a year and then it freaked everybody out during a dinner party, because as my girlfriend opened it up, the door literally came off in her hand and when she let down, it hit the floor pretty hard. The range is a Professional and it has a heavy door. It was lucky it didnt land on her foot as the door couldve broken it. There was only one service tech in this area and that’s who came out and put the door on. He also said that when it was installed, it may not have had the door adjusted right because it was bent and it fell out. From what Apple Homes told me, the installer was Viking-approved because they got it from whoever could sell Viking. Yet they did it incorrectly so its like damned if you do and youre damned if you dont.Plus, weve had problems with the Viking refrigerator too. The ice machine goes everywhere when we use it and it doesnt click off. Its just poor design. I even thought it was a Professional but the service person told us it was actually another manufacturer that did that particular model for Viking. It wasnt really a Viking. Thats very misleading and I wasnt aware of that.The service cost us $100 because when the service person came out, they said he couldnt find our warranty online and we couldnt find copies either. We had sent all the registration and we dated it from when we first moved in. So we got it again from the builder and refilled it out. However, the service guy did say that Viking might reimburse the $100 service call fee. This happened just right after our first year and Im not sure but I think appliances got more than a one-year warranty. I hope so, for something that expensive. Hopefully it wont have any other issues because we like the way it cooks. We loved the stove and we wouldve recommended it until the door fell off. When that happened, we hated it.

I knew of Viking 30 years ago. I live near the North Shore which is a pretty area and Viking was all they had in their houses. Thats what they got and that’s what I wanted. It was either Viking or Wolf stoves we were looking at. Wolf only had built-in refrigerators but when we designed our kitchen, we didnt do a built-in area for the refrigerators. Viking had the range, the microwave, and the refrigerator so we went with them. We used Grand Appliances in Libertyville and they were phenomenal. I was a pretty savvy consumer so I went about and did my research before I went in. We had a saleswoman who was fantastic too.We like the Viking range. It works and I like the blue light. The only thing we dont like about it is it doesnt have a timer on there, like a digital display. It has the knob on it that tells the temperature, though. When Im cooking something in the oven, I have to set the timer. Other than that, every appliance in our kitchen is all Viking. We bought a Viking microwave, so we set the timer on that. Our dishwasher is Viking too. When we had one little problem with our refrigerator, they came out to fix it. Now, its making a knocking noise but hopefully, it will go away before we call back. Overall, Id recommend Viking.

I purchased a home and a Viking refrigerator was in it. It was hard to register and they needed to know other numbers that were printed on the packaging in order to register all their appliances. So, you have to call, which was a pain and you couldn’t register it via phone. You had to then go on their website and do it. Also, my fridge was not installed properly by the builder and I’ve had trouble getting someone to service to reinstall it for me. Other than that, the fridge is fine.

My Viking refrigerator has lasted 10 years with three service calls mostly related to small things. Its great looking and it works well. The only complaint I have is the drawers within the refrigerator, such as the crisper drawer, all cracked and will need to be replaced. But they are very expensive to replace.

We have been very disappointed from the first days when we purchased our full Viking appliance kitchen. The lettering and markings on the stovetop disappeared in four months and the wall oven light switch was done in 1 year. The refrigerator door hinge broke in a year and a half and now the oven door doesnt close correctly. We are moving on to another brand.

I read about Viking Ranges and compared it with Sub-Zero and Wolf range. Then a friend of mine who had Viking boasted about his range so I decided to try it. However, the delivery team bumped the range on one of my walls and one of its knobs broke off. I called the company to replace it and it took them forever to find the part. The authorized repair centers also took forever to place the order for a particular part. Other than that, the range has been performing as expected.

Ice maker does not work and temperature does not stay constant. Anything in drawers and toward back of fridge freezes. I would never recommend this appliance to any one. They are expensive to purchase and definitely not worth it.

We’ve had a Viking range for 12 years. We compared Sub-Zero and Viking when we looked to replace our freezer and refrigerator. Viking was more affordable so we went with them. However, the quality is not the best. Our Sub-Zeros that we replaced were older models and they were built better back then than they are today for both. The temperature is not consistent and some of the settings arent correct. The freezer will go anywhere from 10 degrees above zero to 10 degrees below zero even set on a fairly high setting. It’s wasting a lot of energy. Overall, theyre very nice looking but Im not impressed with the quality, not for the price.

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

I have some friends who have Viking at their home and Ive heard a lot of good reviews about the brand. I liked its name, quality and the look of it. It’s also pretty durable from what I was told. Things went perfectly fine with the dealer. I bought an eight-burner range and I like the grill part of it where I could cook steak on the side.

Our Viking range is great. We know how good they are and how well theyre made. We like the simplicity of it. The only thing was that one of the grills didnt light up, so I had to have somebody come over and look at it. A piece was just disconnected and it was a pretty easy fix. They did a great job.

Have full Viking kitchen - dual-fuel range, fridge/freezer, dishwasher. Difficulty in obtaining parts in Ireland, and would never, ever recommend Viking - anything - to anyone. All have had problems, but none more so, from day one, the range. Markers on dials rubbed off after months. Oven door has never fit flush and hinges squeaked/squealed whenever opened or closed. Often, could not open door parallel to floor. Finally replaced both door hinges - at astronomical customs charges for delivery from USA - only to find that self-clean function now not working. Self-clean circuit board described, variously, as no longer available to obsolete, do not have to maybe were getting new manufacturer but dont know how or when to sorry, no substitute recommended.Have begun shopping new/used parts, incl eBay, world-wide, spending hours of time without success. Have fabulously expensive oven that is filthy. In addition, weve had to replace 3 ignitors, our repairman discovered that instructions for wiring were actually reversed from positions described in manual (EU compromises?) and any part that costs US$100 direct from USA seemingly soars to more than 4 times that price once it reaches Ireland and our local recommended Viking supplier. Never, ever again. I so wish Id found this site earlier.

There was a problem when we got the current model and some guy had to come out. It takes an awfully long time to warm up and I’m miffed that because it’s gas, the temperature fluctuates a little bit. Other than that, I love it. It’s really pretty and it makes me happy. I have the split oven and I like that part of it a lot. We have a large family, so it comes in handy.

The parts for our Viking Range are well made. The knobs are sturdy and the grates lift up so you can clean underneath. It is very functional. We use it all the time and weve been very happy with it. However, the oven is a little on the powerful side and it doesnt function as labeled. We have to turn the temperature down and reduce the cook time with any recipe that we are following. But weve learned to work with it and sometimes, its helpful if were cooking something very hot.

We purchased a Viking range and it says it includes a boiler pan. We called the company we purchased it from and said the boiler pan is listed as part of what we shouldve received and we didnt receive it. They said theyd get us one, but its gonna be a while. I just got an email this morning that said itll be three to five weeks. We got a nice, new stove. Its great. Were enjoying the range, and we cant boil. We paid a lot of money for it and expected better service than this. It seems like were kinda getting the runaround. Someone should just take customer service seriously and send us a boiler pan.

My wife and I liked the cabinetry that was in the house that we purchased except the refrigerator was a KitchenAid counter-depth. We wanted a new one but the cabinetry kinda limited us on the size because it has room for a 48-inch wide counter-depth refrigerator only. So, we went looking and KitchenAid Sub-Zero had a very solid name. Its made locally here in Chicago and it was a top consideration. However, their pricing wasn’t as favorable as the Viking which we felt had the same features and has as good a name as the Sub-Zero. So, we decided to go ahead with Viking because with them, we were able to save a little bit of additional money.Also, when we bought it, the original kitchen was done in white appliances and we decided we wanted to go with the stainless steel look to get a little more modern look. But it required a new built-in oven and a new refrigerator. And with the deal that was going on for the Viking, if you bought the oven and the refrigerator, you got a free dishwasher. So, that was another reason why the Viking brand stood out for us at the time.So far, its has a very solid refrigeration and it’s got a nice ventilation system that if there’s something that’s going bad, the whole refrigerator doesnt necessarily smell bad. It also has this great little spot on the bottom where you could put a pizza box which, with the depth of a refrigerator, is not an easy thing and it’s kinda out of the way. So, that’s a nice little feature. I like the style of the coolers as well and the fact that the drawers have an automatic soft close. So, Ive been pretty darn happy with our Viking refrigerator. We’d gone to Abt Electronics which is local here and he go-to place in Chicago. We ended up looking again online just to see what was available and found a place called the Appliance Connection. Theyre out in New York and they also sell very similar high-end appliances. And because of what the end process was gonna be, we ended up going with the Appliance Connection. It was over $1,000 that we were gonna be able to save by utilizing them as compared to using Abt. However, the delivery took over six weeks and when they delivered it, they sent two guys. But the refrigerator that we purchased weighs 500 pounds. It’s a heavy refrigerator and the two guys who delivered it said that they couldnt put in in our house. But we told them that we paid for it to go into our house. They ended up having to send another crew out three weeks later to finally get it into the house. It became a pretty big fiasco as far as we were concerned. Also, on the day that were supposed to come out, they said they were gonna be there then, apparently, their dispatch had given them a bad address or the one appointment took longer than it was supposed to, so they didn’t show on the day that they were supposed to come. All in all, I don’t think I’d ever buy from them again. But it was nothing that Viking had done. As a matter of fact, I went to Viking and complained about Appliance Connection being a reseller of their product and the next day, I was getting a manager’s call from the Appliance Connection to try and make things right. So, Viking did everything they could to try and make it as good as possible. Also, the refrigerator is in now as well as the oven. They are both great and Im very happy with them. Viking also has a great name in ranges and stoves and the double oven we got from them fit the spot. It works well and looks good. It’s very nice and phenomenal. The oven and the refrigerator are pretty close together and my wife didn’t want two different looks. She didnt want the handles to be off, for the color of the stainless steel to be slightly different, or even for the grain of the stainless steel to be slightly different. So, when you’ve decided that youre gonna go with that oven, it pushes you to go for the refrigerator as well.

I love the quality of our Viking range. I like how adjustable the burners are, while my wife likes the oven. She does a lot of baking. She also likes the way the range looks, and thinks Viking ranges are of higher quality than others. Our experience has been good so far. So, I would recommend them.

To say that I have been extremely disappointed with my Viking oven is putting it mildly. This oven has broken three times since 2012. Two of those times was in the middle of cooking Thanksgiving Dinner. The problem with this oven is a computer chip panel that continually burns out when the oven becomes hot. I have had to replace this part twice. I question why Viking would engineer such a problematic oven and then offer a replacement part that is only under warranty for a year. I have contacted Viking customer service by phone and by letter and their only response is to tell me the part is no longer under warranty. I have replaced the Viking oven and I will never buy another Viking product. I am writing this to alert other consumers to be aware of this issue and the lack of customer service when considering purchasing a Viking range.

I knew about Viking Ranges from back in the days that it’s a high-end commercial range. They’re one of the first ranges from back in the day that have been still around, and I recently also heard that they have improved their latest model. So, I decided to go and get one, and I love it. I like that it’s easy to clean and take apart. I like the aesthetics, the way it feels and looks, as well and it seems good quality. Its industrial quality is my favorite. Ive used my range and have gone back to the department store. I looked at the lower-end models and the integrity of the material isn’t there, like the grill grates and the griddle. Everything is just built a lot better on the Viking gas range.

We had nothing but trouble with the Viking Range that we first received. It was a gas range, the simplest model that Viking makes and I felt like I got a lemon unit. We were without an oven for five weeks. I contacted Viking and I spoke with a gentleman named Tony who should have been responsible for resolving these kinds of issues. Basically, he said that Viking would only come and replace parts on the unit even though we had had the repairman out three times. He also said that they would restart our warranty once the range started working. Tony was nice but he had a very condescending attitude. He should not be dealing with end-users.Viking never got me a new range and I am rather disappointed with them. They were exceedingly stubborn with replacing it. I didn’t even wanna go with the same model and I wanted to get a different one. I wanted to go to a dual convection and I wouldve paid the difference if Viking wouldve stepped in and did something about it. It took a lot of work and coordination that the consumer and the end-user should not have had to go through. I have never dealt with a more frustrating company and I’m astonished that they treat an end-user like that. It ruined my opinion of them. The dealer I purchased it from replaced the range, and that was before Viking agreed to make the transfer. This was all done through the retailer. They brought a new one out and it worked right away, and it’s been working since then. Viking is a very good range while it’s been working, but with all the experience I had with the last unit, I was not happy. Any time that somebody will ask me about my range, I will be more than happy to tell them the story of how Viking basically did nothing.

I love the Viking range. I was looking for a larger range, and I liked the fact that it has two ovens- the regular oven and another one. The griddle is awesome and my husband loves all of the burners. It’s also pretty to look at. I ordered it through a catalog and when it was delivered, the delivery people left it outside of my house. They said they would come back to bring it in the house. Then they said it was damaged. I tried to have it picked up by them, but they wouldn’t do it. They said my husband signed that it was okay. My sons had to bring it into the house and when they brought it in, they broke one of the knobs off. But otherwise, the stove was not damaged. I had to call Viking to get a new part and they did a fantastic job. I would highly recommend Viking.

The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!

I needed a particular oven size and Viking Range has them. I like the burners to their double oven. but were now on range number 4. Their corporate guy came out when we had a problem and he solved it. After we got through the the second one, we were good. We had good help at solving the problem. As a matter of fact, they cut the manufacturing down on them until they figure out whats wrong.

We like the design of the refrigerator. The range hood and the dishwasher were also included in the package which we liked. The quality is very good except that our range needed to have the boiler burner replaced through warranty which took probably three months. The technicians did everything they could. They just were waiting for the part.

We were looking for a counter depth refrigerator, and the Viking refrigerator was one of the few ones that we liked. It works really well and we like its design. It gets the food really cold. I like the lighting there and the construction of it. However, the dealer we bought it from was horrible. I bought from the dealer Viking appliances including a refrigerator, range, dishwasher, and a microwave. When they first brought the refrigerator over, they didn’t have a truck that has a ramp to take it off from the truck. What they ended up doing was they had to open up the fridge in the truck, had to lay it on its side, and slid it on the floor. They had three people struggling, carrying it into the house without its box. I was to the point of just livid. Fortunately, they didn’t scratch anything because I was standing there right next to them making sure nothing happened. I could have picked a better dealer despite them giving me free installation.I have a printout of the fridge so that we know where to put the electrical outlet as well as the water outlet. But in the case of the range, there wasn’t really a cutout. All we knew was that it has a 30-inch width so when it arrived, it couldn’t fit into the wall because the gas outlet in the wall was right in the middle. We remodeled the entire kitchen and nobody explained it to me when I was in the showroom that we could have reconfigured everything to make sure that the appliances actually fit there. Also in the dishwasher, there was a piece at the bottom that keeps falling off. Its kinda weird and I’m not sure what to do with it. However, the appliances were great, overall. I’m very satisfied with the Viking brand. It looks great. I have people come by and everybody’s awed by the overall look of it. It’s just beautiful.

My wife wanted Viking, and she got Viking. We’ve had the refrigerator for a month and everything’s great, but one part was damaged during delivery. The inside of the door was mangled where the light is for the temperature and I can hear the refrigerator making a gurgling sound when the house is perfectly quiet. Viking sent somebody out and the guy couldn’t come out until after I had to go to work. Although the door was replaced and its perfect, the noise is still there. The guy told my wife that it was Freon running through the tubes, and I don’t know if it’s even that. It could be that it’s water running through my heating system, but I never heard it before. My heating system makes noise, but the plugs for the heater are in the wall behind the refrigerator. I never heard that sound until our refrigerator was installed and Im not satisfied. I’m being told it’s a normal noise and I wanna make sure. If it’s normal, I’ll learn to live with it.

We have always looked at Viking when shopping around. The quality of their refrigerator is good. Nowadays, I hear some noise coming from the freezer sometimes but overall it looks sleek and elegant.

I thought Viking has very good appliances. I’m learning more and more, theyre really not on top of the chart of being the best of the best. I dont like anything that I got from Viking. The fridge, I like the ice maker on the door more than the inside of the freezer ‘cause every time I open up the freezer, it always falls down. I also don’t like the stove. Its my fault for not spending 2,000 more on the self-cleaning oven. But I like the drawer microwave. That’s working well. My dishwasher is working well too.

The quality of our Viking Refrigerator is good. Its all metallic and easy to pull down drawers and wash and clean. But the thing that we are having an issue with is when you open the refrigerator, its very heavy because the door is custom-made. Then the stopper there broke last week. So we had someone come and replace it. But Im worried that its gonna happen again. Other than that, everything is good.

My friends have Viking Ranges and I like their price so I got one too. However, the handle on my oven door broke so I put in a service request over a month ago and their technician came and ordered the parts for the door, and I havent heard from them since. All the fans are not working either. It makes a loud noise and it doesnt heat up properly. I have no oven for over a month now and I cant get anyone to come over and fix it. I have three teenagers and I cant entertain, and I wasnt able to entertain last Easter. I sent a nasty email last week and they told me that the parts take a long time to order so Im not a happy camper. I would have been happy with it, but I cant use it. I bought it last July so it hasnt been a year yet. I think its a discontinued model thats why its giving me the trouble.

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

We have used Viking products in the past and really liked it. We have a Viking range and an oven, a cooktop stove, and a microwave so we got a refrigerator and it matched everything else. Weve been using it for about a month now and so far, its good. The experience is absolutely great. Its pleasurable and hassle-free. The only thing is its not the easiest thing in the world to level in comparison to any other fridge that Ive had. But its not that big of a deal and we got it leveled. Other than that, everything is absolutely fantastic.

I bought a house and it had an older Viking range and a Bosch dishwasher. I needed to replace my refrigerator so I wanted it to be Viking. I chose Viking because I wanted it to match the stove. Besides, Bosch did not have as good reviews as Viking. And I was a bit limited as I live in a very old house and it’s a standalone refrigerator. It’s not a built-in and there aren’t a lot of those high-end available and Viking had a nice one. So I purchased the refrigerator through Best Buy and they were very nice. They didnt have the refrigerator on the showroom floor and this guy named Ryan found it for me when I told him exactly what I needed. When I bought the French Door refrigerator, it was fine. I like the way it looks, as well as its lighting. But then it began making high-pitch tinging noise that was driving me crazy. I had an appliance guy come in to check it and I pointed it out and he took a video and told me that its no good. It was not the fan which a lot of people thought. The fan makes a fine sound. Almost a comforting sound. But this was a metal on metal and it was the condenser. They put me in touch with Viking and they sent out a technician and he put some sound deadening material on the condenser which has solved the problem. Thing is, it should be designed that way in the first place. Its silly. And also right there in the back of the fridge is a crazy piece of cardboard which doesn’t make any sense. It should be a metal panel. But overall, its a very nice fridge with a very good price. I would recommend Viking.

Aside from the Viking name, we purchased our range for the three-year warranty which was a really big thing. The sales people were very knowledgeable. The quality of the product is great and we are blown away by how much more power the Viking has compared to our previous gas stove. Were very satisfied.

My Viking range is a well-made product and it looks great. And while its kind of shocking how heavy it is, everything is working great on it. I really like the induction in terms of speeding and also, it is fairly quick at heating things up and turning things fast. So, its nice and seems to be a little bit cleaner in terms of the heating element and keeping the top clean. The only thing is I cant see where theres a built-in timer in there. Luckily, I have the microwave over the oven, so Im able to use a timer on top of the range. But if I didnt have the microwave, itd be more of an issue.

We saw Viking at the Hahn Appliance store and my wife specifically liked the style and look of it. The one we bought was the 48-inch and it had the ice and water in the door, and we had a small fire inside the freezer door because the wires melted together. We stood toe-to-toe with Viking ‘cause they just wanted to replace the part. I said to them that the freezer caught on fire so they should replace the refrigerator and they did. They were easy to work with. We got a new one replaced about a month ago but it does not have the water and ice in the door. Other than that, we’re very pleased with it.

Im an architect and I work for a multifamily development group. One refrigerator wouldn’t go into the defrost cycle. We’ve had two different local appliance repair companies. The resident asked us to replace the fridge because it’s giving him fits and he’s a VIP. This is a penthouse unit, which is why we went with Viking appliances. Now, we’re waiting on a mainboard and a defrosting panel and waiting on parts is very frustrating.Ive had some difficulties with dishwashers too. Its not so much the quality of the manufacturing as it may be how they were installed, unpacked. Some of the soundproofing and gasketing on the bottom of the dishwashers have fallen off. Theyre also a little too high tech for our residents. We had people do a lot of research on how to use the dishwasher.

Purchased a complete kitchen full of Viking professional series products in 2008. In 2011 the microwave quit working. In 2011 the stove top igniters are always trying to light a lit stove. 2011, dishwasher spray arm fell off (plastic broke). Ongoing is my fridge freezer side by side. Too warm on top but frozen veggies in the crisper. The oven always seems to take a little longer to get to temp then in 2014 would never get to temp. Have called the Authorized Viking distributor and have always been transferred around. I have been pushed to an authorized repair company and been fleeced for labor and materials. Dealer came out for dishwasher and after talking on the phone for an hour told me it would be over $500 to fix. I paid him for the service call and found the part online, and put it in myself. Took the microwave out and just bought a GE. No one wanted to work on the micro. Pulled the oven out of the wall, called the technician and he came out to troubleshoot. Told me the lower element was out. He quoted me over $550 to fix when the part came in within the next few weeks. I paid him the 140 for the trip charge and service call and found the element online for 111. I put it in myself. An absolute hassle and this is unacceptable for appliances that are supposed to be top of the line. Never, I mean never... NEVER will I ever buy another Viking product. Pure 100% crap. I have a mother in law apartment that does not have a single Viking product. Never have issues. I have Kohler throughout the main house. Hardly ever an issue. If there is one, I talk to KOHLER and they send me what it takes to fix. I cannot wait to remodel my kitchen!!!

The Vikings Range was already in my fourth house when I bought it in September 2015. The range, including the oven, gets hot super super fast and that concerns me because it cooks food so fast. When I scramble eggs, the estimated time is half of what it would normally take. Im concerned about burning and fires so I have to watch it. Its almost short of a microwave, and because of that it creates potential danger.

I used Viking previously since they had a good name before and I went with them again. But the quality of the fridge that I purchased from them this time is very bad. It breaks down a lot and the temperature doesn’t work properly in any manner. Also, the space is not very friendly and its so small inside, even though its a big fridge. I called Viking and the reps asked me to register my model, and if I had an issue theyd send a service company to fix the fridge. But my refrigerator only has one-year warranty, so that’s really bad because it breaks down so much.

Weve invested on a full line of Viking appliances in our renovated kitchen a few years ago: refrigerator, stove, oven and microwave. We had to replace the microwave because it was not heating food. Now, the refrigerator is not cooling enough. We called Pacific Sales. We called Viking. They both referred to Appliance Masters, technicians authorized and specialized Viking appliances. Three technicians have come out five (5) times: Changed the fan, changed the board, checked the vent, checked the thermostat, calibrated the temperature. The problem has not been resolved yet. Our kids have gotten sick from eating food going bad because the refrigerator is not cold enough. VIKING IS HIGH END BRAND, EXPENSIVE PRICE TAG WITH POOR POOR QUALITY.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still havent found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldnt work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem. In dealing with Viking Customer Service, they didnt even bother to be charming. The people I spoke with were defensive, unsympathetic and unpleasant. Maybe they have had too many fed up customers and are tired of all of us. They simply told me to try another authorized service dealer in my area. Frankly, this is outrageous. I had expected more of a company that charges $5,000 for its products. The quality of the unit is low. The customer service was poor and the authorized service dealer (Mr. Appliance) is even worse. I will never ever buy another Viking product again, of any kind, and under no circumstances could I recommend Mr. Appliance of New York City. They do not have even basic competence.

Viking Refrigerator had the most cubic feet in all refrigerator units in 2006. I owned one since 2006 but there was a corrosion issue in it which caused some problems. The warranty honored most of the repairs and it had been fixed. Then I just put in a replacement for the 2006 model that I had. I have high expectations that this new one will be a little more durable. The interior lighting on the new one is great and the accuracy of the temperature seems to be very good. The only drawback is they are extremely expensive. They jumped in cost tremendously from the first time I bought it. But it would have cost even more to reset the space for a different model. So I went ahead and bought a second Viking. Other than that, Im happy with the performance of it. The length of the order time for the new refrigerator was really excessive. I ordered this new unit in October in hopes of getting it in before the holiday season cause I was having a big party where Id cook enough food for 100 people. But I didnt get it delivered to me until May. Apparently, Viking had to send it back to the factory a couple of different times because there were defects and it didnt make it through inspection.

I had a Viking stove for 30 years and I like the Viking company as a whole. I wanted to try the Viking refrigerator and I never had one before, so I purchased one. The quality is good but Im not as happy as I thought I would be with it. It has some things that dont work very well. For instance, the ice maker is defective. Every time I open the freezer, ice cubes get out on the floor. So the refrigerator is not the best and Viking could have done better. I should have bought another one. Id also tell my friends that its good but they should check others. Other than that, I bought a Viking barbecue and it came defective as well. I had to call the Viking service but I also have to work and its not that easy to do these things.

Viking Built-In Convection Microwave Hood - I have owned this appliance for less than 5 years and it is already inoperable. The machine started buzzing and burning. A repairman told me that it has defective parts. Nothing caused by us. Total cost for the repairs is $576. The warranty states that only one part is covered for 5 years - of course, not the parts I need. The company (Viking) wasted a lot of my time only to state the same, Sorry, not covered. Frustrating. I could have bought a $50 microwave from any big box shop that would probably still be working today. Viking is supposed to be top of the line. What a joke.

Ive known all my life that Viking is a good brand. They had a pretty convenient package at Pacific Sales and their people are very professional. We are renovating and so there was a refrigerator, washing machine, microwave and two other items that all had matching faces, so we decided to go with that. The pull out ice tray of the refrigerator is pretty cute. There are little hiccups with the fridge but its quality is good.