After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

Our Viking sealed 6 burner cook top is about 8 or 9 years old. Five of the 6 burners are fine. One burner (front right of course) ignites, but keeps clicking the starter for all 6; after it ignites. Called Viking and then their genuine parts distributor for suggestions and parts. Bought a new sensor (with only comes with ring) for about $90.00 with shipping. Although they wanted me to buy a $50.00 tool to remove/install, I rigged my own special wrench to unscrew and screw in the ring/sensor. In short, the burner does the exact same thing it did before. A lot of time, effort and $90.00 wasted.As an FYI: when we did this kitchen, we also got a Viking built in side by side refrigerator. After 3 defective units in less than 6 months, they gave me my $$ back. All units were bad in multiple ways. Gotta give them credit as they really tried to satisfy my wife and me, but they just could not. I hope I have better luck with this professional style range top. To be continued....

I like the price of the Viking Ranges and also the access to obtaining the part so I got one from them. I bought my oven from a store in Chicago that sells Viking appliances, and the service that I got was excellent. Everything looks great and whatever was advertised for the type of oven we bought was exactly what we got and if not more, so its been very pleasant so far.

We purchased our under counter beverage center and were looking forward to the convenience of having this appliance. It worked for about two months and we loved it. Then it started freezing everything in it. After that, exploded cans and bottles caused puddles of liquids on the floor. (Thats how we knew we had a problem.) We tried adjusting the temperature control with no avail. We contacted Viking and they referred us to a serviceman. He wouldnt service our area. Multiple calls were made to Viking and we received the same thing - servicemen referred by them who could not or would not come to us for the repair. We began offering to bring the appliance to them - as much as 250 miles away. They still would not service us, and Viking still did nothing. Due to life threatening illnesses, we gave up. We now have a $1,000+ decorative item.

We just had our nice kitchen remodeled beautifully so, we wanted to get a nice refrigerator. Ive seen Viking refrigerators in different rental properties weve been in and also, some friends have had it. Weve always had different brands like Westinghouse and KitchenAid and we thought we wanted to step it up a little. We got a Viking and I love it. It looks very nice and the size is beautiful. Weve never had a freezer on the bottom and a double door before. Also, we never had an ice maker before so its very exciting. Viking is a beautiful product and Im very happy with it. I would definitely buy them again.

Ive been very familiar with Viking for many years but Im very unhappy with their service, and the service who I bought the Viking from. I knew it was a floor model at the showroom and they told me that it had been out there for less than a year and had never been used, and it was like new and would have the full warranty. But several pieces broke within 24 hours of me getting this $10,000 refrigerator. It keeps things cold but all of the door inserts, such as the shelves in the door, all were broken. When I called Viking, they said that this was a five-year old model. It had been sitting on the showroom for that long, which was never disclosed and they wont cover anything. It was a very disappointing experience and makes me want to avoid using Viking. It’s a nice refrigerator. Unfortunately, they are selling it through dealers that dont understand their process and theyre not standing behind it and not willing to stand up to their dealer. So, its not a company I would want to do business with again.

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.The continuing leakage from the refrigerator ruined our hardwood floors. We finally had a rep come out and look at the refrigerator and believe it or not we got a new one after this continuing over a year. The ice machine in the freezer went bad so he ordered us a new one while he was there. The ice machine that was self standing the board went out after 4 years and it cost almost as much to fix so we threw it out. Now our freezer only freezes halfway. There is a hole in the condensing coil that they can not locate. Now the refrigerator that was replaced the door keeps catching and it will not close properly. The dishwasher would not drop water after 5 years. Could not figure out why it would not and just ended up throwing that away.

The oven will intermittently not cycle and reignite to maintain temperature. The range is now nearly the end of the warranty and replacement parts, motherboard, and gas valve have been on backorder for months. After numerous calls to the authorized service center over the past two and a half years, the problem is getting worse. Just last Saturday, a family dinner was ruined because the range shut off and refused to reignite. The next day, no problem, the oven fired right up. Overall we are very disappointed in the lack of quality, value, reliability, and factory support. We would not recommend purchasing Viking products, and will not in the future.

Use of 48 inch range - The Cobalt blue range is beautiful. The burners and oven works very well. Two flaws (1) the large oven has three racks with only one that completely pulls out making it difficult to clean the back of the other two. Cooking a large turkey looks to be a problem. (2) The all gas range does not have a self cleaning option. We smell gas for a few minutes when the oven is turned on.

We bought a house that had a Viking refrigerator. I like that it keeps food cool. However, a piece just broke on it that we had to get fixed.

We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.

We moved into a house that had a Viking refrigerator and weve been using it since then. The quality of the ref is okay and I liked the inside of it. I know really good things about Viking and I have a positive association with them. But when some of the handles on the refrigerator door kept coming loose, I was disappointed because I had the expectation that their products were so high in quality. Other than that, however, I like the Viking ref. The ref door just needs to be tightened with an Allen wrench, but its annoying to have to keep doing that. Im sure there are other models and if I picked the ref myself, I may not have picked that exact model. For one thing, it doesnt have an ice maker in the door. But Im pretty satisfied with it. Its under warranty and people have come out to help us with stuff.

We wanted a commercial range. We looked at Thermadors but we liked the way Viking Range looked and the price was okay. Viking had a tough track record but we understand they were bought out by another corporation and they supposedly turned things around. The team at the dealer wasn’t great when we went to buy the range. They handle a lot of different lines. They were very nice but not extremely knowledgeable. I would think anybody who represents the commercial people like that would be very well trained. They provided all the information I needed as I asked it, but most of the time, they had to look it up. I think this particular dealer was more into GE, LG and the lower-end or middle-end stuff. They werent impressive by any means. Also, once you pay for them, you would almost think that when they install them, they would run through a tutorial. But the delivery was okay.We like it a lot and have cooked and maked tea on it. Yesterday, we just baked with it and it was making a few popping noises. Were not accustomed to a gas oven and hopefully, its a learning curve but Im assuming that was some of the stuff burning off because its new. Thats a question I have for the technician whos coming to look at the knobs in the front that are rubbing when I turn them and the front kick plate on the bottom that is crooked. But we like that were being able to control the heat on the burners and its appearance as well. It looks very commercial, industrial and it’s well designed. Right now, we’re satisfied.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan. After two years, two refrigerators and 15 visits, the Viking refrigerator is working like it should. Its a nice refrigerator, but we went through a lot of troubles. Between two refrigerators and the repair, every time they repair it, you gotta take all the food out and I probably got scuffs on the floor. We wont get Viking again. We paid four or five times as much purely because Viking has such a good reputation but the worst thing about our house was this refrigerator. It got so bad that we called the attorney general of Minnesota who stepped in on the case. Viking’s been very polite when we call them up. The problem is there are different groups to work with - my contractor, Vikings, Ferguson, the person who installs it and a different person who repairs it.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

We have Viking range, oven, refrigerator and microwave but after spending money with a Viking refrigerator, were not very happy. The icemaker doesnt work really well and the drawer that the ice goes into is always sticking. We cant always push it in its place perfectly. The seal around the freezer door has been giving us problems ever since it was delivered here. Even after resetting the temperature in the refrigerator section, weve had issues of things freezing in there, and its not been functioning. Weve been calling the dealer we bought the refrigerator from, and theyve been coming out. But for buying quality stuff like this, its not what we expected. My Bentley doesnt give me this type of trouble. Its worth a lot more money but its on the same par. Its that type of quality were expecting. Nevertheless, our experience with the dealer was great. Theyve been great. I think theyre Viking-approved repair people trained by Viking. They came on a timely fashion but I expected the problems to be fixed.

I like it. The only issue we had with it was when we first got it, when we turned on the oven and after it warmed up, I could hear the metal expanded and it would pop. But now, weve had it so long that the heat has expanded the metal already, so we dont hear any kind of weird noises. But its been a great range. Weve cooked some awesome meals on it. We always had electric, so this gas is a new thing for us and we really enjoyed it. Their team has been great too. Anything Ive needed help with, they were always there to help me out. I had a few issues with the appliances when they got delivered, they were damaged. It was a great experience with them.

My experience has been really bad at this point. Ive had Viking appliances before in another house and I was extremely happy with them but the refrigerator that we got is horrendous. The freezer doesnt close and the bottom drawers are not level. When you get the handle, the handle is loose and the doors feel like they are made out of aluminum. They are so light and clumsy. The refrigerator drawer has a middle handle and you have to hold it with two hands because if you hold it with one hand, it does nothing. Ive been complaining. This is beyond bad.

I am hoping (but not optimistic, after reading these reviews) that my Viking dishwasher can be fixed. Model # is VDB301SS. We moved to a new home over the summer & as much as I have loved my new kitchen, I HATE this dishwasher!! Isnt Viking supposed to be top-of-the-line?? This is not cutting the mustard--literally!! I have to SCRUBBB everything before putting it in & once cycle is finished, everything is still very wet. UGHHH! It goes through the motions & makes you think its cleaning, but really isnt. (Kinda like my 10 yr old....) Missing my Whirlpool Gold series. :-(

We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.We contacted the retailer and a guy came by and said there might be an issue. He suggested waiting until it’s in its final place because its still in the living room. Then, hed come by to level out the refrigerator and freezer appropriately and hopefully, the issue would be addressed. If not, they will have to provide some parts. It was a little disheartening considering it’s a brand new unit we paid a lot of money for. Therefore, we will know more in two weeks once it’s in its final place in the kitchen.

I’ve known about Vikings Refrigerator for years. They were in my family growing up and I liked their dependability. I like the design of the unit I have. But I had a poor experience with my Viking dealer, an online dealer. I purchased from a company called Appliances Connection and theyre out of New Jersey while I’m in Atlanta. I knew exactly the model I wanted and did everything online.But there were problems with the communication between the sales representative when I ordered the unit and the shipping department, and theres the need or knowledge of being service oriented. It was committed to me that it going to be a white glove delivery experience and that the old refrigeration unit would be removed. But when the delivery people got here, they dropped the Viking Refrigerator in my front door and left. I wasn’t able to inspect it and I had to struggle and had to pay them additional cash to be able to get the old unit removed. Other than that, the overall quality of the refrigerator is great.

I purchased a whole set of Viking Ranges for my new home and Ive been really happy with the appliances. I got a range, a hood, a fridge, a dishwasher and a mixer. Their quality has been spectacular and the installation went great. However, recently I had some issues with my dishwasher. I called them about it but theyve done nothing to help. Ive spoken to three different representatives. The first one told me to go on and make sure all my products were registered and then call back the next day. When I called the next day, the lady said shell get it set up for me. She gave me a repair number and the name of the company to call. I called the service company and they said that Im outside of their service area and they wont do the work regardless of whether Ill pay for it or not. I called back Viking and the next lady worked to try to find somebody else who could fix it for me. She looked it up and said Im out of warranty and Im out of luck. I told her I knew that I was two months out of my warranty and that I shouldve reported the problem a little bit faster. But I told her I have no problem paying to have a service provider come out and fix it. I was also willing to pay for the parts and I was not looking for them to pay for any of it. I was just looking for assistance to find an authorized service provider that can do the work for me so the dishwasher can get back up and working.Im so frustrated about my Viking appliances that Ive really enjoyed and which have worked better than I anticipated. Its rough for me right now because I cant find anybody who is willing to work on them. And the company doesnt seem to care about whether or not I can fix the whole top of the dishwasher that doesnt work. Also, I have a matching set for the kitchen and replacing the whole thing seems ridiculous.

We just moved our belongings over to Bangkok, including a brand new Viking range which can handle gas canisters. The oven safety switch keeps switching off the oven, just like other have problems with, and the stove top click, click, clicks constantly. I thought this was a quality product. Now I have to find a Viking dealer in Thailand. The professionals that handle commercial stoves came over to our home and they also cant figure it out. How can such a good looking product be so absolutely unreliable? More to come.

Im not very happy with any of my Viking appliances that I got with my house. I used to live in California where I had all the Viking high-end appliances and they were great. Then, I moved here in Washington and the builder offered to put Viking for me and they were the most basic model of appliances. Originally, it wasnt Viking thats in our home and I wanted to switch out the dishwasher. The builder said, I ordered 28 sets of appliances for my other projects and I have one set extra cause I only needed 27. I can put that in your house. I agreed because its Viking and Ive had them in the past, but I didnt get to see what models they were or pick which one it is.The refrigerator was so poorly-made and it got dents on the freezer drawer. I was showing a guy the dents of my refrigerator. He said, That actually wasnt made by Vikings. Its all Whirlpool stuff in there. I was like, That explains it. Also, my stove didnt work right, and I had to have a plumber and a dishwasher guy come over to fix my dishwasher. These appliances are only three years old and we dont abuse them. We run them properly and keep them clean. I felt suspicious of the place where my builder bought my appliances from. I wonder if they gave him leftover or rejected batches because it seems that my appliances are and that store is closed down now. However, I like the double doors because Ive never had that before and so then I could open just one side to get my things out. Given that, I would recommend Viking in general but people should buy the highest end since the low-end ones arent that great.

I like the efficiency and design of the Viking ranges burners up on the cooktop. Ive had two ranges over the years, and overall, the quality is good. Ive bought other ranges to try to save money, but they didnt measure up. So, when I was able to afford it, I bought my second Viking and I use it every day. And its wonderful. We just had a repair done under warranty to the current one that we have. It was an igniter, but it got totally handled for everything, and now its back in action. It took two weeks to get the part but the person who came to do the repair did a great job.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

All Viking appliances provided by the builder when house was purchased new in 2010. Have already had the dishwasher serviced 4 times, had to replace the interior racks, and finally had to remove it and purchase a different one. Now the refrigerator is acting up - service company selected by Choice Home Warranty has been out here 4 times (so far), replaced thermostat, sensor, ice maker, gasket. I have completely defrosted the unit 3 times since September. I am still getting frost in the lower part of the unit. In my consumer opinion, a $10K refrigerator should last more than 7 years. I have a smaller $300 Home Depot HotPoint refrigerator that has been running non-stop (except for 2 interstate moves) and I have NEVER had a problem with it. Seems to me the more expensive one should last longer. Save yourself the headaches and DO NOT get Viking branded dishwashers or refrigerators. And it is difficult to find authorized repair people.

I’m sorry to say that this $7000+ refrigerator is the biggest piece of crap I ever owned as an appliance. I spent $1000 for custom panels too when I bought it in 2009 for my kitchen remodel. It broke so many times that it made me cry. I took care of the recalls with the door, had a new seal, had to change all the electronics on top, freezer always breaks and leaks, changed the fan too. I really want this replaced with something else. It’s all built-in too. Kitchen-aid made the same size in 36.” Wish I got that instead. Everything in my kitchen is KitchenAid and I’m quite pleased with it.

The unit that I have has the 18,000 BTU gas flame cooktop and the infrared broiler is super strong. But recently, the front right burner will take a few seconds to fire up. Also, weve been waiting for a couple of weeks now to get the mounting bolts for the microwave. We had our kitchen remodeled and the contractor demolition team cut through some bolts.

We purchased all Viking appliances back in 2012. We had to throw out the dishwasher in 2015 when our service agreement was over because it was not worth the money to pay to keep fixing it. I reached out to Viking many, many times with no luck. Appliance repair companies dont want to touch Viking products because it is usually a no fix situation. Our icemaker has been broke for 2 years on our fridge and we cannot get anyone to repair it.

I wanted a Viking range for decades, so every time I looked at commercial-type ranges, it was usually either Viking or Wolf. But, Viking has always been the commercial style range that I wanted, but I put it off for years and years because I wanted the double oven size with six burners. Then I realized that to get the one I wanted, it would involve remodeling half of my kitchen to make space for it. So, I finally decided that, instead of putting it off because of that, Im just going to get the 30-inch one, so it would fit into the existing space. And so I did and Im happy. I bought ours at Colders, a furniture store, and I worked with someone who specializes in Viking ranges. It is an authorized dealer.Ive always had electric ranges my whole life. And one of the things that I havent liked in the past about gas ranges is the gas oven. Id prefer an electric oven and a gas stovetop. And now that they make dual-fuel ranges that are the perfect answer for me. Also, I just like the ruggedness of it. The hole that you put the pots on, theyre like army tanks. Theyre big, heavy, iron grates that are just so well-built. And the whole thing is heavy-duty that can last a lifetime. I like the simplicity of it, too. The electric range that I replaced was all digital. It had all kinds of extra digital features that I never used. This one has mechanical knobs, and everything works perfectly.However, the caveat is theyre expensive. So, you really have to be dedicated to cooking. If they were cheaper, I would have bought two. You really have to want that kind of a range before you are willing to spend that much money. Other than that, from the performance and quality of the Viking, it is 5-star all the way. It would be my top recommendation for a commercial range.

I like to cook and I liked the look and feel of an industrial kitchen. Ive seen Viking ranges in other apartments. I read that they are quality stoves and ranges so I purchased one. Ive only had mine for a month and I like certain things about it. The stovetop is great. The heat and the flames are instantaneous and the igniters are quick. The temperature levels are really high. In that regard, its been good to cook on. But the oven is a big down point since its not working. Its a big part of the unit. Theres somethings wrong with the igniter. Its clicking a lot and its not getting to temperature. I spoke with somebody yesterday and the interaction was fine. I felt like I achieved what I was trying to do. But I havent heard back from anybody about making the appointment so somebody can come and look at the oven. They hire out locally. The range is under warranty but I didnt expect that a month in, I would have any work on it. I feel like I got a machine that isnt functioning. You could buy a way less expensive stove and probably have a more reliable oven. Overall, I have a beautiful looking range that performs well on the top but in regard to the oven not working, its not good for cooking.

Before we purchased a range from Viking Ranges, my husband knew about the product and liked it. It was due to the companys name and because we liked the look of their product, that we went with them. We got the fridge, the oven, and the range. The range that we got is good. We havent had any issues yet with it. Weve just started using it about a month ago because we have just moved into the house which was previously under construction. For the last month, the range has been working fine.However, I surely wont ever buy a Viking product again because Ive tried to get through to Customer Service to tell them that I have a problem with my fridge, was on the phone for 40 minutes, and spoke to five different people, but I never got anywhere. So, Im not happy with Viking. Moreover, nobody in the area where we live in Toledo, Ohio, which is not a small city, will service and fix Viking products because of the experience that theyve had with the company. So, I have to go an hour away to get somebody to come in.

My wife has always loved Viking so I started looking for it. We bought a Viking refrigerator and we love it. We like how big and beautiful it is. We’ve even named it Big Mo. We did have a problem with shipping it but Vikings customer service came out and took care of everything so everythings been wonderful.

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

We saw at Best Buy that they had some Viking Ranges along with some other commercial brands. My wife was interested in a gas range with a black porcelain top. It came down to styling for us and we ended up with one from Viking. We like the appearance. However, Best Buys people really didn’t know a whole lot about Viking. Viking had a promotion going on with their commercial ranges where they provided a free dishwasher. Because we didn’t buy the professional line, we couldn’t get that promotion. It was a little disappointing ‘cause the stove we bought costs as much or more than the original professional model we were going to purchase. We’re also having problems with the Viking range as the oven hasn’t worked from day one and weve had it for over a month. We have an open service call right now and we’re waiting for parts. The service guy was out once but he didn’t have the right parts. He has to come back and hopefully, itll be this week. We had a Samsung top-of-the-line Chef Collection gas range in our old house right before this Viking range and it caused us nothing but grief. It’s a little disappointing for us to move up to Viking, which should be a higher class, and now we’re having problems with our brand new range. My wife likes the heat control of the Viking range, though, and that it simmers much better than the Samsung did. She loves the cooktop. At this point, the Viking range has a great appearance but questionable reliability.

I had my brand new Viking stove delivered on Nov. 28, 2012. I used the oven twice and, right before the holidays, around December 21st or so, my oven stopped working. Due to the holiday rush, I could only get the repairman from the store on December 26. He came, checked the stove and concluded that the spark unit needs to be replaced. Imagine that! Three weeks after the purchase, an essential part of the stove needs replacement. Today is January 7th, the store ordered the piece but Viking Company does not have it. It is on back order. The Gerhard Appliance store people have been reasonable but the Viking company has provided me with a useless appliance: a stove without a functioning oven and no part to replace the broken one. I am really angry and would never buy a Viking product again. I would like to return the stove and get my money back.

I had my kitchen renovated and everything was working but I wanted everything to match. So, I replaced everything. I wanted the high-end appliances and I originally wanted Sub-Zero and a Wolf, but then I thought I wanted Vikings so they would all match. When I bought the products, the first guy knew about Viking but when I went back to purchase it with my husband, he wasnt there. So, I had to settle for the person that was there who eventually walked up to me. He was not a Viking expert and he couldnt answer any questions. There were a couple of problems with the order. He added delivery. When you order that much, you dont have to pay delivery. He had to go back and fix that so it was a little challenging.I have everything from Viking but I’m having problems with the quality. I already had someone come out and work on the refrigerator but it has not been fixed. I had someone come out and work on the stove which needed a new fan. I was also having trouble with the dishwasher and he had to help me with it, and the door is still not fixed.

We went looking at different stoves and we were impressed with Viking by what we were getting for our money. Our place is propane/electric and we wanted a gas top and its got a convection oven in it. We liked that idea in case the power goes out. Were in the mountains and the power goes out here once in a while. This range is super expensive and I would never normally go out and buy a stove like this. But weve got a beautiful house and this stove fits the house to a T. However it was hard to get the kit to transform into propane at the top and we had to wait quite a while. We were cooking on our camp gear outside because they had to go back East for the kit and we had to wait over two weeks. That was the downfall and that wasnt very impressive. I was at the point of canceling the range because of it. Its a high-quality stove and they should have no problem getting parts for that stove. I wanted those parts flown to my house like next day delivery so we could get the stove into place and we couldnt even get that done. I also didnt like that I have to get my glasses on and look really close at the dials. The stove has got a switch on the side. You push the button and the light comes on and it lights up the dials. It shows you when you turn the dial, youre gonna turn it up to high or medium, but its very hard to see. Its got to upgrade. Otherwise, we love the stove. The stove is an awesome product, a very beautiful stove. It does a really good job of cooking and Im impressed. My favorite feature is the convection oven.

My sister had a Viking Refrigerator and I also chose them because my LG broke and I wanted a counter depth refrigerator, basically with the luxury of a high-end refrigerator, but not having a built-in. A built-in will run you $10,000 to $12,000, so I thought it was a good idea to go with the name Viking. It really fits my kitchen as well. The price was on point and I didn’t consider anything else because of it. The quality of the refrigerator is good, so far. It seems to keep my food a lot fresher than my LG did. However, the refrigerator door doesn’t stay all the way down in that lift. It also makes ice so fast that when you pull the door open, ice cubes fall out. It’s not a defect and it’s not such a bad thing, but its not perfect. Nevertheless, I like the handle of the refrigerator because it matches our Wolf oven. Im all about the look and I would tell others to definitely go for Viking Refrigerators. I would also tell them that I could actually go to Costco with the comfort of knowing my food is going to last.

Viking has been on our radar for quite a long time and it was something that my wife wanted to buy again since our prior experience in another property. She liked the product and we had good luck with it. We purchased the refrigerator over a year ago and I’ve registered the warranty information in the last few months. I like the appearance of the stainless look to the refrigerator, the layout inside and its capacity. I like it much better than my refrigerator here at home. The product itself is excellent and the Viking dealer was great at selling it. However, the installation focus was not what we hoped for since we had some issues with it but we got that rectified. Viking vet on the dealers very carefully to make sure that they’re being represented well because installation will make or break someone’s view of the product sometimes. They have to make certain that they honor the warranty in case it’s ever needed and to stand behind their product.

From the day my refrigerator was installed, it didnt work. The temperature was always above 45 degrees. A repairman was sent to my house 12 times between April 2008 and May 2009. Then miraculously, a different guy came and it seemed worked for 14 months. To this day, I do not know how one guy fixed it in 10 minutes when another guy came 11 times, spent hours and still couldnt fix it. When I voiced this concern, the company accused me of saying the guy did something unethical. So I let it go. A huge mistake. Now, the same old problem is back. I had to agree to pay for the service call and parts which I did. The tech guy recommended certain parts. The repair guy never used those parts instead, he installed a part for $165.00 which was already replaced twice. It cost me $404.00 and the refrigerator is once again not working. Temperature is above 45 degrees. So now what? Junk a $6000.00 refrigerator? I continue to pay for service calls that should have been taken care of when the refrigerator was installed. This is a black hole. No way out. Viking service is terrible. They do not back their products. Do not buy Viking.

Our Viking refrigerator was installed and its worked. It keeps things cold.

I have a six burner double oven range. It is 6 years old and is a piece of junk---the temps are off and at Thanksgiving last year the back of the thing started on fire... Now the igniters wont stop clicking. What a mess. Viking--no help-- no interest in helping but I can get a discount on a new one. Stay away from this company. Their product is garbage.

The exterior view of the Viking Refrigerator matched my oven which is the main reason I bought it. But for what we paid for, I expected better workmanship and service. I like the temperature control in the meat and chill area which I can adjust to whatever I am storing there. The guys at the Viking dealer were good and helpful. But Viking people are hard to get ahold of. I called Viking today and was on hold for 20 minutes and nobody answered. They sent me the wrong parts on the refrigerator, too. I like the industrial look of the refrigerator but wasnt happy with Vikings customer service.

After 20 years in our home, we finally were able to build my dream kitchen with Viking Professional appliances. Weve had multiple problems with the oven, refrigerator, and dishwasher. Both sides of the oven have broken and the igniters break from time-to-time, too. The repairman told me I wasnt turning it on properly. What? After calling him back several times, Viking finally agreed to replace it. The repairman tells me not to get the igniters wet. Ok, I got it. I dont do it. Its not me! The ice maker in the freezer is horrible. The water line freezes all the time. Weve replaced the ice maker, added something to the unit to keep the water circulating, and not the water overfills. What a freaking mess it makes. The dishwasher is the worst ever made. It may or may not turn off. The repairman says to open it and let it dry out. Ok, but that doesnt work either. I wont even use it anymore. Viking Professional is terrible and has ruined my dream kitchen. :(

I had always wanted a Viking range and so when I started looking at their stove and range, we just renovated our house and we had to get everything new. So we figured we would get the whole bundle from Viking. So far, so good. We bought our Viking refrigerator through a dealer called AJ Madison and our experience was fine. We dealt with it over the phone, and the rep answered a few questions for me over the phone. We’ve only had our Viking refrigerator for about a month but we like it. It works, and it gets my beer cold.

When we bought this condo, an LLC came in and we completely remodeled it. We had an appliance package that everything in the kitchen is Viking. However, Ive been a little disappointed with some of the Viking products because I know it has got such a good reputation. The Viking refrigerator seems to be building up the ice cubes like you got a pull-out drawer. I really like the style of the double doors on top with the freezer at the bottom, but when I open the door for the freezer all the ice falls out the back of the tray. It was a brand-new kitchen when we got the condo and there was all this frost buildup. Evidently, somebody hadn’t put the shelves in right, so it pushed the door out a little bit. I had a Viking repairman come in and he fixed that and he said a lot of people had this complaint as the tray isn’t tall enough at the back of it. I guess Viking has done something to order a higher back on the ice tray to hold the ice cubes in. He said he ordered it. I had spoken to somebody at Viking and it seemed that the people that remodeled did not register any of the products. I had to get online as well as on the phone to register the products and that was a challenge as well. Im pretty efficient on the product code, yet it took about three days to get all the products registered through the website and for customer service to call me back and tell me, “Don’t put that number in. Leave that letter off.“ Viking customer service and repair was excellent. The customer service was very helpful getting back to me, double checking and calling me back. They were prompt and they were fine. It was just so odd about this logging in the product serial number and stuff and then not having to go through. The refrigerator was just good to average and I really like the bottom freezer. The refrigerator has a feature that has chilled water on it, but that’s something that I had no choice because the refrigerator came with it. Also, the refrigerator doors are not quite sturdy. It seems like when I open the double doors, everything seems to rattle and move around. But Ive never had a double door before since Ive had a KitchenAid with a bottom freezer and a big single door. So, maybe its just the nature of having the double refrigerator doors.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me its the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop cant come out until Oct. 28!Like others in reviews Ive read with the same problem, we are camping in our own home with camp coolers and daily runs for ice. If the repair person cant fix it on the visit tomorrow, Im contacting Viking again to request they buy back this lemon, which I had to do with our Viking stove a year ago, after the oven failed three times, two of those on successive Thanksgiving Eves -- not the holiday tradition I want. I finally insisted, on the third failure, that they buy the stove back at full price, which they grudgingly did after many, many phone calls. Now I have a Wolf range and couldnt be happier. I will never recommend Viking to anyone -- in fact, I actively tell people not to buy Viking. (I do want to say that the people at the authorized repair shop couldnt have been nicer about the Viking stove each time they had to come out.)

The Viking Professional side-by-side refrigerator has operated for about 7 years without any real issues. However, today the water dispenser activated and flooded our kitchen floor. Thankfully we were home and awake when it happened and were able to figure out if we lock the dispenser the water stops flowing. The ice dispenser works fine, but the water flows even when the ice dispenser is being used. It keeps beeping as it would when locked and someone tries to use it, even though the switch is not being physically activated. This makes me VERY nervous to even repair it as the damage it would cause if it went on for hours and hours (or even days if we were to travel) is nerve-wracking. What if it malfunctions again? The repair guy is coming in a couple days and we hope it wont dispense water while locked.

Viking creates a great product that is sturdy and outperforms other high-end ranges. After buying a Thermador Range that underperformed at every turn and which seemed to be made out of low-quality steel which caught on fire due to a door switch issue, we decided to buy a Viking dual fuel range. What a wonderful experience we have had not just with the product but also with the customer service, which was sorely lacking with Thermador. Thanks for making a superb product!

My experience with our Viking range has been good so far. We have one issue when we first got it, but it was a floor model, so thats understandable. One of the burners wasnt working, but they came in and they repaired it. Also, I did have a little bit of an issue with the vendor they used. Its the only authorized repair facility in the area. They dropped the ball a little bit with time. They got the part, and then they forgot to call me, and I had to call them after about three weeks after that.I paid that amount of money for a range and I expect to have it working, but Viking didnt really do anything. Its a little upsetting. I was expecting them to do something, but they just told me that it is what it is. And so, thats the only real issue. I waited about eight weeks from the time I got the stove until the time it was fixed. But the stove itself is doing great. I like the name of the brand and what I thought they stood for, and other than that, the quality of the range is incredible. We have one of the cast iron griddles. We use it a lot. We changed to one of the accessory pieces that they have that should come in cast iron, which we prefer over the stainless steel attachment that it comes with. But its great. We love it.

I heard the Viking refrigerator is a good one but Im not too happy with them. I always have issues with the refrigerator, dishwasher, stove, etc. I wish I never bought them. My stove is really bad and the lights go off on the refrigerator. Sometimes the freezer randomly gets soaked. I have to put everything out, turn off the refrigerator then restart again. At one time, somebody came and fixed the problem. The guy was good. He was trying his best but I dont want to spend too much time every time waiting for them to come.

Viking is overpriced garbage. The larger oven bottom metal has warped badly. The stove top burners are hard to auto light. The middle griddle has had a temperature control problem since new and now barely heats up. The fridge/freezer condensation drip pan on the bottom overflows every other month. I believe this is because they tried to not use an electric heater for evaporation to save electricity but it is an energy pig anyways. I changed the ice maker which now works fine because it isnt made by Viking. The through the door ice dispenser has never worked consistently even after being replaced. The hood is okay but is a ** to clean properly. An appliance repairman told me Kitchen Aid is much better quality and the parts are cheaper but more reliable.

I got a very basic range and I like its quality. It heats up quickly. But I noticed when I put a pizza pan that I could fit in my old oven in this oven, it goes up onto the lip of the shelf.

The fridge is good but the ice maker wasn’t working since day one. The individual ordered the part that wasn’t working and that’s where we’re stuck. He didnt finish the job, and then the pandemic happened. I heard nothing back since.

Viking 36 Bottom Freezer Refrigerator - Do Not Buy!!! My refrigerator was installed 5 weeks ago and for the past 3 weeks the control panel will go blank and it stops cooling in freezer and refrigerator. Randomly starts cooling again then same thing happens. Called Viking who referred to their Orange county repair service which took a week to get out and be told it didnt have a dedicated fuse. Well we had our electrician come right out and yes the refrigerator does have a dedicated fuse drawing the proper amps. Called Viking service company and sent pictures of electricians readings and was told they would speak to Viking. Didnt hear back, another phone call and girl I sent pics to is gone until Monday... Viking is closed and I still have a non-working refrigerator. Horrible service, horrible product.

I like my Viking range. We’re having a little bit of trouble getting it adjusted properly. Some of the dials to adjust the flame stick. It just seems to take a long time to get everything right. Were waiting on parts and it seems to be a waiting game with Viking. We have a serviceman working on it. But its a good range and I really have no problems with it. We also have a Viking dishwasher and a microwave. The dishwasher does its job but I really dont like the microwave. You have to open the door to program it and the inside is small.

Our Viking fridge is not very old, but we’ve had multiple things break on it. The customer service has not been great and we haven’t gotten things resolved. Our ice machine is broken and we’ve been waiting on a part for a couple of weeks. The door on the refrigerator is off because, apparently, it’s heavier than the freezer so we have an alignment issue with the exterior of the refrigerator, which we heard we can’t fix. We also had two of our interior condiment holders break. Those have been replaced though. We should’ve bought a Sub-Zero. We probably would not buy another Viking.

We heard that Viking Ranges was one of the best but my wife and I dont feel that way anymore, and well never buy a Viking again. It was a terrible experience. We bought our range and had it over five years. Something happened to the temperature button so that we could only cook at 350 or above. They came in to fix that button and it was gonna be $1,000 to fix it.When they went to fix the button, they moved the stove and they said that on the bottom theres electronic wires that shorted out the oven when they moved it. The service people said it was a defect on the way they made them and now they make them with some type of insulator that protects the wires from shorting out. But thats not available to our range so we had to purchase another one, and we wound up getting a newer model that has that. But we had spent over $2,000 on the newer model that doesnt have a gauge that people can see the temperature on. We have to put something inside of it to see the temperature. There was also no clock on it. And It was more expensive than ours. Its ridiculous.I could buy something for a quarter of the price that I would be more happy with because weve used Wolf before as a higher-end unit in a lot of our rentals. Weve used much less expensive stuff which weve had for 20 years and we didnt have these kinds of problems. Viking is just a name brand and they probably shop out all their service and have no parts after five years on a unit people purchased. Its unbelievable. I dont know how they got their name but Im sure not from what weve experienced. Its just an oven and it doesnt do anything special. It cooks like everything else is supposed to. Name brands impress people. We could have bought a new oven from somebody else with the money we spent to fix our situation.

Our Viking range is a powerful, nice piece of engineering. It works. Its really sturdy and it looks good in the space, too. I like that its not super digital and its more analog because that crap breaks all the time. The only thing that we weren’t totally sure about was when you turn the oven off, theres like a fan that gets the heat out, and it will continue to kick on and off. Thats the first time weve had anything like that.

My family moved into a new home with nice-looking Viking appliances in the kitchen. We only experienced minor malfunction of the refrigerator in the 1st year. After 14 months, or about 7 weeks ago, the range knob that controls the range fan motor stopped working, and I contacted Viking warranty service a week later. A local authorized repair shop was quickly assigned the job and they determined they have to replace the knob, and they need to order it through Viking for that, in order to comply with Viking warranty policy. And I was told to wait about 3-4 days.A week later, I called the repair shop only to find out the knob is on back order, and I need to wait 2 more weeks. And 2 weeks later, it was still not invoiced through Viking parts, and now 6 weeks later, the range is still not repaired!!! And the shop has no idea/no control over when the part will come in. They also told me in one case, a customer had to wait a year and 2 months for some parts to come in! It had been very frustrating not having a working range in the kitchen! It is even more so to think Viking warranty service is so lousy and unreliable! I am so disappointed how long I have to wait (so far) for warranty service for a common appliance! If I have to pick new appliances, I will not pick Viking.

In the later part of September 2016 we purchased a Viking Range model # VGIC 53014bss with high expectations only to find problem after problem with this range, as a matter of fact its a laundry list of problems and too many to mention. I could write a book in less time, its just not believable!!! My theory is and its verifiable that some of the more important components (parts) they install are sourced from China, Mexico etc. They are not manufactured in the U.S. or Europe and this is where the PROBLEM lies. This might not be politically correct but its a matter of fact, if you use inferior parts you should expect problems, and the words (made in the U.S.) becomes ambiguous, it should state assembled in the U.S. Its like buying a Cadillac only to find it has a Japanese motor. Buy cheap you get cheapNow onto the Viking customer care reps, these poor people are subjected to more abuse from disgruntled customers and their complaints, its as if they were part of the manufacturing process, I personally have had only good if not excellent experience with them! They can only do so much and have no options other than to say theyre sorry when problems arise, the executives are solely to blame (Accountability). It seems they must be distant from the overall process i.e. quality control, part supply, etc, etc, in actuality they should be embarrassed. Why should any Viking customer have to wait weeks or even months for service due to a lack of part availability? This also reflects on the service people and their small companys service job becomes protracted and customers like myself get disgusted.Ive recently dissuaded two of my friends from making a Viking Range purchase and not for any reason other than reliability, I am not going to be embarrassed. I just say dont judge book by its cover (oh but its beautiful). I agree but it does NOT live up to its name, its so sad especially when you spend big $$$s and thats for low end of the Viking range line. In summary and again I will not recommend Viking, hence to be forewarned is to be forearmed!!!

The house that we bought had the appliances in it and it included a Viking range. I’ve known about Viking Ranges for a long time but this is the first time I’ve owned any of their products. So far, the quality is great and I really like the look of it. But I’ve never owned a gas oven before, so Im still learning about it. It’s also a little noisier than a typical electric oven, but Im getting used to it. I also get that this is a professional range series so you’re not gonna have a timer like in an electric oven, but that is kind of nice to have.

We live in a rural area fifteen minutes from the Interstate freeway. Five years ago we purchased an integrated Viking dishwasher for top of the line bucks. It took Viking five service calls to get it running and it has performed flawlessly until now. So we call local appliance dealers and none of them service Viking. We call Viking and they tell us there is no local factory authorized service. However, they give us names of repair services who should be able to help us. All but one refuse telling us they have problems dealing with Viking and therefore servicing their products. The only one who would deal with the situation tells us the main circuit board is shot and the minimum charge for the service call will be around $1,100 to change out the $250.00 part due to travel time. We are about a one hour drive from Medford, Oregon. We are replacing a perfectly good machine to the tune of $1,200.00! Viking sucks!!!

I was searching for a replacement for another refrigerator and I know Viking had some quality about it. My wife liked it too when we were in the store. The team at the Viking dealer was helpful and cooperative. Everything went down smoothly. This ref is our first French door and I will have to get used to bending over to get into the freezer, but I like all of its features. Im satisfied so far with the quality and it hasnt broken down yet in todays world. Id recommend it.

Built a new home in 2011, my ex wanted an elaborate kitchen that would be functional and fun to entertain in. We purchased Viking refrigerator, freezer, 2 dishwashers, 12 gas burners and 4 ovens, because our impression was Viking was top of the line. Turns out the line begins at the rear. The dishwashers never worked properly and I discarded them after 2 years & numerous service calls. The burners took several trips and replacement of the castings to get them level. The ovens take forever to reach temperature and each one takes a different setting to maintain required temperatures.Both doors on the refrigerator and freezer have sagged and required adjustments. Currently, we have been waiting for a month for a part for the refrigerator, in order to get the temperature under 50 degrees. Called yesterday again and was told that the part was on order and coming from the factory. I asked if it was coming by Pony Express, hello Viking have you heard about FedEx yet? Good thing I kept the 15-year-old Whirlpool or we would be eating out of a cooler.

I am designing a kitchen renovation where the customer wants a Viking range plus exhaust hood. It is impossible to get any information from either local suppliers or Viking itself. For example, simple information as the dimensions of the warming shelf or how to connect and support the wall hood are not provided. Calls to Viking are unanswered. This speaks to the response of Viking to their potential customers - beware!

Viking is a good brand. I have all Viking appliances and I love them. I bought the refrigerator three months ago and I like everything about it. The salesperson who sold it to me was nice, friendly and helpful. Overall, it was a great experience.

Although the refrigerator parts are guaranteed, you have to be a certified Viking repairman to have parts released to you. This is as bad as extortion. The repairman is charging us 1200$ for 2 hours worth of work. And hes the only one in the Chicagoland area.

I like the looks of the Viking appliances and my husband got a good deal on them. The refrigerators good though its a little smaller than I thought it would be. The range, unfortunately, hasnt been working very well, so Ive had to call the service a few times. It was good as well, but the burners keep clicking and you just dont expect that from the price point. Aside from that, their servicemen werent very helpful. When they first came, they didnt fix the problem. And the second one said that he was going to fix it, but then said he was going to call back and hasnt. Also, the range takes a very long time to preheat and get to the right temperature. I had a Miele in my former house and it did the same thing. And the technician said that thats just the way it is when he fixed that one. And they said the same thing about the Viking one. All in all, Vikings products are probably good and we just got one thats not working 100%.

When it works it works great. I have this stove over 10 yrs. Easy to clean but the controls on the oven parts are not so great. Problems is getting service on this stove nearby. Its a commercial quality stove and somewhat an overkill for the average homeowner. Newer stoves today have more electronic controls while this stove doesnt. I can interchange both natural and propane gas.

We were at Best Buy looking at a different refrigerator brand and there was a wonderful Viking refrigerator on sale there because it was being discontinued. We ended up buying it and it’s been an outstanding product. I like that it’s huge compared to any that I’ve had in the past. I don’t currently have the Viking range but I had one in Chicago, and that is another reason why we looked at Viking. However, I’ve had some problems with the ice-maker so we had some service going recently. Customer service had to order some parts for me so it’s not fixed yet. But overall it’s a wonderful product if you’re able to afford it.

I wanted a single unit for the fridge and a single unit for the freezer, and Viking had that kind of option for me. However, Ive had mixed feelings because the first one I got had something wrong with the door and it ended up causing water damage on the floor of my new home. I was not very happy about that, but they have remedied the problem and I got a brand new refrigerator.Their team was also friendly.

I just sold my 30 Viking range (to a guy that refurbishes and resells them) and have never been so happy in my life! What a complete piece of crap and absolute horrible customer service. I purchased brand new in 2008 and after a couple years of moderate use the oven began to cycle off during cooking and would not cycle back on. I spent over $1000 with two different Viking Authorized repair companies to replace the computer control board, the thermostat, and sensor, only to have the exact same problem. Viking customer service provided me with zero help. The repair guys both told me that they encounter the same problem with countless Viking ranges. Im giving Wolf a shot - hopefully they will be better. Buyer beware!

We liked the people we bought our refrigerator from and they recommended Viking Refrigerators. We were going to go with Sub-Zero but they steered us in this direction. However, our Viking freezer keeps breaking down on us and we have a lot of ice forming at the bottom. Weve had, at least, four service calls and were due for another one cause more ice is accumulating at the bottom part of the freezer. Having people service a call has been a huge inconvenience cause I have to be there. The window of opportunity is like from 12:00 to 4:00. Service guys are sent out here which is great and the freezer works when it gets fixed, but I wouldnt recommend this appliance to anybody else.

I got a Viking range, dishwasher and a smaller baking oven. The dealer was knowledgeable and my experience in dealing with him was good. The range has a griddle in the middle which is a high polished stainless look and I liked that. It is super easy to clean and it looks brand spanking new, spotless and shiny after I clean it. I also like how underneath where the burners are, its like a black enamel, so its easy to hide whenever its not so clean. Also, I like the quality of Viking a lot and so far, I’ve been happy with all the Viking products that I have.

We had a new $8000 refrigerator from Viking. Over 5 years we had it repaired 18 times. The refrigerator was recalled so Viking charged us half price for a new one about 8 months ago. This evening - all of the food in the freezer is now thawed out. The refrigerator is not getting cold. Youve got to be kidding. Even the replacement of the recalled refrigerator isnt working now after 8 months. We have an old GE refrigerator out in the garage that weve had for 16 years and it still works perfectly with no repairs in 16 years. So tell me, what is better, the EXPENSIVE OVERPRICED 8-MONTH-OLD VIKING - OR 16-YEAR-OLD G.E. that has never needed repair?

We’ve had Viking for years and thats the reason we got them the second time. We like the stove for the way it’s set up. The refrigerator’s open a lot and the temperatures on it have always stayed the same unless it’s real hot out. The new one has got the LEDs in it, which is nice. The doors in it are a little bit nicer than the old ones we had. We bought the items over the internet and it was real good. At this day and age, it seems like most of the time you buy something, it’s good for three years, and it goes to hell on you. We try to buy quality, and it shows. Viking has been a good product. The stainless steel is nice. The only thing we didn’t have last time was a dishwasher. This time we bought one. My wife had used the dishwasher once and it worked good. It’s real quiet.

Some of my relatives have Viking. So, Ive always said that when I bought my house, I was going to buy Viking because Ive heard good things about it. I love the way that it looks and the quality. And now, I have four different Viking appliances. I love the high-techness of my refrigerator. I like the durability of the range, it’s a 5 burner with two on the sides and then the long one in the middle. I like the quietness of my dishwasher. And my microwave, it works so well. The Viking dealer was also great. We found them online and we priced around. They gave us the best deal and free shipping. So, they were awesome.

We wanted a happy marriage of performance and utility so we figured wed buy Viking. One of the big things involved in my purchase was BTUs, the power of the burners. I had something which was similar but the Viking range outperformed anything that Ive ever used. Its so much more efficient. I also have their microwave and we’ve had zero issues with it. Were super happy with it. I had paid for installation and delivery because that was part of the whole package. But with COVID, they couldnt do it. I just got my handyman to come and install it and it was super easy. The performance has been amazing. I love cooking on it. Its one of those free-standing ranges. However, the convection oven button blew out in about a month which kind of surprised me. I had used it once. Once I turned the convection oven on, I could not turn itself off. It was still under warranty so I did call Viking. The people at Viking were amazing. They were like, “Yes, absolutely. Its all covered. Its a brand new appliance. That should have never happened.” The service technicians that they contracted out to, not so much. I live in Austin and it took them forever. It ran for two days straight before they could come out and turn it off. Then they told me that there was some circuit that was broken so they needed to order a part. They came out and said they had the part. Five minutes later, the guy said it was the wrong part and left. I received no communication to the point where I had to reach out to Viking. I wrote them a very lengthy email saying, “Im not happy. This is not what I expected out of a premium product. This may not be you directly, but this is your contractor. I havent heard from them. Theres no timeline and its been months. Finally, it got fixed after multiple trips three weeks ago. That was not super nice.

I’ve had just about every brand of refrigerator imaginable and I have never ever had to call and use the warranty and try to get things fixed, except for now with Viking. We were willing to pay the price thinking we were getting quality, but it was very poor. The refrigerator came defective. The doors were uneven and it wasn’t fully balanced so it wobbled on the floor. I had all those little quirky things, but the main problem was when the ice maker would not work, it flooded.I had a free-standing refrigerator and it flooded and it froze, and then it completely stopped working. So we called Viking and they kept trying to fix it but it wouldn’t work. Finally, the technician replaced the refrigerator but we hadn’t had it for two weeks when the freezer flooded, froze and stopped working as well. Plus, the refrigerator always came with cracked little door cabinets, the ones where you put your milk. It is terrible. The doors were also still uneven and the little bend was cracked. They took care of that, but it came directly from Viking and that took a long time to receive. Clearly, there is an issue with the manufacturer.I had also missed an appointment because I couldn’t do the window that was given. I called a day or two before they gave the notice but they never called me back. The next thing I knew the tech was at my house and it was like he didn’t get the message. I was so sorry and I wanted to reschedule. I asked if they could come quickly and he said he could come that week. But I followed up and they never called me back. I finally called them the other day and the rep booked me three weeks out, on March 19th, which was absurd. I had waited a month and now I’m waiting another month. When the technician comes and diagnoses it, I know it’s going to be another month to get the part. It’s an absolute nightmare.We made the purchase through the Best Buy store because it was easy and convenient, and I knew that it was backed by Viking. Best Buy was hard to deal with but it was easier than dealing with Viking directly. I’m in that huge several months process of trying to get my ice maker to work. If this problem continues, I’m going to go to the news. The process is bad and outright wrong. I was being pretty cool about it, but Viking gives me crap.Viking doesn’t hustle out and try to own up to it or make it right. They make you wait and the people that they have that work the warranty don’t care. But they really need to care because they may be making a lot of money installing a lot, but it’s not going to continue. I read the reviews and I know there are a lot of angry people. Reviews are out there with this exact freezer problem and it has happened to me twice. What were the chances of that? If they really paid attention, I wouldn’t have had another problem.

We have Viking in our primary home and we like the quality of the appliances as well as the pricing for the quality that we get. So we got the whole package, wherein if you pull up the stove you get the dishwasher, and if you buy the refrigerator you get the hood. We like all of it and how the refrigerator looks in addition to how it functions. We also had a very good experience with the dealer.

We went with Viking because it was highly recommended but the doors of the range we got were off and they would stick out to one side. The quality was horrible. They brought me another one and I told the guys to make sure that the unit is okay before they remove the one that I had. When they opened it, the guy said it’s worse than what I got. They took it back and brought me a different one. The one I ordered was a Series 5 and when the man came from Viking, he looked at them and said he was gonna move me up to a Series 7. It still had a little bit of a problem but their guys came and removed the bottom plate and kind of played with it. Now, it works perfectly.It took about a year until I finally got the one that I presently have. I had to go and buy an induction hotplate. Whoever is putting these things together, their quality control people are not doing a very good job. The range is wonderful but the experience was terrible. After paying so much money for a range and then have to deal with so much drama with it, I wouldn’t do it again. My son is building a new house and I told him to not get into a Viking stove.

Ive been using Viking Ranges and its really the only range Ive ever owned for 30 years. The one I have right now is probably the third or fourth generation of range I got from Viking. I like it a lot and its easier to clean. Ive got a lot of different options but I would buy Viking again if I needed another range. Their sales team were great. They did everything they said they were gonna do and delivered it on time. It worked out great. They were courteous and prompt and delivered it when they said they were going to.

We got a bunch of Viking. Also, all the fire stations in our local county government have Viking equipment in it so we stayed with them ‘cause it’s better than residential equipment. Then we had a problem with the oven and it was the left button on the stove. I called Viking, they gave us a reference number, and a company called Top Notch Appliance was supposed to come and fix it. They were supposed to call us to let us know when they were coming but they never did so we called them and they were closed for two weeks. I called Viking back a second time to see if there was somebody else and I was told it was just Top Notch for our service area. Then they called back a few days later and did a good job fixing it. Its just a matter of how long it took. Viking should have a backup company ‘cause the second time I called, the reference number was for the same small company. I asked the guy who came if he was the owner of the company. He said he was and his wife took calls. But Viking is a good range.

42 inch quiet, cool, side by side refrigerator freezer. Model VCSB5423SS. We are having the WORST experience with the ice maker. It barely produces ice. Lakeview appliance has replaced the water valve twice with no success. We are now waiting on new ice maker. VERY DISAPPOINTING.

I had a burner and the igniter went bad. Im having an issue with my oven door right now. Its not even. Something is wrong with it. The quality is not what I thought it was. Compared to the price I pay, I expect to not have a technician come to my house for five years. I could have gone to Home Depot and probably did better. I need to contact the service people of Viking or try to get them out here to see whats going on.

Ive heard of Viking for years because my son-in-law builds very high-end homes, and I know that at times they use Viking appliances. We bought our Viking refrigerator through Best Buy, and the reps there were fabulous. This fridge was on display at Best Buy when I was there. The reps said that normally Viking refrigerators arent on the Best Buy floor, but this fridge had been returned because it had a slight dent in it and the customer wouldnt accept it. One of the big reasons that I bought this fridge was the counter depth, and that was key. We ordered our Viking refrigerator back in October, but weve been under construction all this time and we just finally got it put in. Weve only been using it for about three weeks to a month. The quality of the fridge that we got is good. I like the brightness and how the doors open very fully. However, the only complaint I have right now with it is about the ice in the container in the freezer. Sometimes, the container overfills and when you open it, it pops the ice out down into the bottom. Nevertheless, I had a good experience overall with Viking.

Were really not happy with our Viking fridge. We like that it keeps things cold, but its loud. The plastic on the doors has cracked. We called in the warranty, and they covered it. Right now, the thermostats not accurate. We had to have someone come in and clean the kitchen because it smoked all over the place. Its very poor quality control. It was very expensive and does not meet expectations.

Eight years ago, we remodeled our kitchen and purchased four Viking appliances - two wall ovens, an eight-burner gas range and a microwave. We spent in excess of $10,000 on these products with the expectation of high quality and the hope that they would be life-time investments. All still function well and we have had no problems up until now.Approximately 3 months ago the lettering and numbering on the oven control panels began to come off. I contacted Viking regarding this issue and was informed that I would need to purchase new control panels at a cost of over $100 each plus the cost of installation. Not only is the problem disappointing, Im even more disappointed in the complete lack of customer care or support demonstrated by Viking. I was unable to speak directly to a Viking customer support representative, instead was directed to a regional supplier who was less than engaged or helpful. The Viking call center is a maze of transfers and the corporate office phone number listed on the web site is simply a number that directs you to the same maze of transfers and select-an-options. Viking manufactures a good product and should stand behind it with stellar customer service and support. Numbers/letters rubbing off on a product meant to last a life-time is unacceptable and Viking should be willing to rectify the problem with minimal inconvenience and cost to their customer.I suggest Viking review the customer service/support policies of other high-end home product manufacturers and implement some of their strategies. In particular I mention Kohler. We are also experiencing a minor issue with a faucet we purchased during our kitchen renovation. Upon contacting Kohler, I spoke directly to a representative who immediately placed the order for the replacement part. It is being shipped directly to me at no charge. Companies who market themselves as offering high-quality products to discriminating customers should stand behind their products no matter how large or small the issue may be.

The customers that I had wanted the Viking appliances and got the refrigerator. I like the way the door feels. It’s easy to open, it seals really nice, and it keeps everything pretty much at constant temperature.

My wife and I liked the cabinetry that was in the house that we purchased except the refrigerator was a KitchenAid counter-depth. We wanted a new one but the cabinetry kinda limited us on the size because it has room for a 48-inch wide counter-depth refrigerator only. So, we went looking and KitchenAid Sub-Zero had a very solid name. Its made locally here in Chicago and it was a top consideration. However, their pricing wasn’t as favorable as the Viking which we felt had the same features and has as good a name as the Sub-Zero. So, we decided to go ahead with Viking because with them, we were able to save a little bit of additional money.Also, when we bought it, the original kitchen was done in white appliances and we decided we wanted to go with the stainless steel look to get a little more modern look. But it required a new built-in oven and a new refrigerator. And with the deal that was going on for the Viking, if you bought the oven and the refrigerator, you got a free dishwasher. So, that was another reason why the Viking brand stood out for us at the time.So far, its has a very solid refrigeration and it’s got a nice ventilation system that if there’s something that’s going bad, the whole refrigerator doesnt necessarily smell bad. It also has this great little spot on the bottom where you could put a pizza box which, with the depth of a refrigerator, is not an easy thing and it’s kinda out of the way. So, that’s a nice little feature. I like the style of the coolers as well and the fact that the drawers have an automatic soft close. So, Ive been pretty darn happy with our Viking refrigerator. We’d gone to Abt Electronics which is local here and he go-to place in Chicago. We ended up looking again online just to see what was available and found a place called the Appliance Connection. Theyre out in New York and they also sell very similar high-end appliances. And because of what the end process was gonna be, we ended up going with the Appliance Connection. It was over $1,000 that we were gonna be able to save by utilizing them as compared to using Abt. However, the delivery took over six weeks and when they delivered it, they sent two guys. But the refrigerator that we purchased weighs 500 pounds. It’s a heavy refrigerator and the two guys who delivered it said that they couldnt put in in our house. But we told them that we paid for it to go into our house. They ended up having to send another crew out three weeks later to finally get it into the house. It became a pretty big fiasco as far as we were concerned. Also, on the day that were supposed to come out, they said they were gonna be there then, apparently, their dispatch had given them a bad address or the one appointment took longer than it was supposed to, so they didn’t show on the day that they were supposed to come. All in all, I don’t think I’d ever buy from them again. But it was nothing that Viking had done. As a matter of fact, I went to Viking and complained about Appliance Connection being a reseller of their product and the next day, I was getting a manager’s call from the Appliance Connection to try and make things right. So, Viking did everything they could to try and make it as good as possible. Also, the refrigerator is in now as well as the oven. They are both great and Im very happy with them. Viking also has a great name in ranges and stoves and the double oven we got from them fit the spot. It works well and looks good. It’s very nice and phenomenal. The oven and the refrigerator are pretty close together and my wife didn’t want two different looks. She didnt want the handles to be off, for the color of the stainless steel to be slightly different, or even for the grain of the stainless steel to be slightly different. So, when you’ve decided that youre gonna go with that oven, it pushes you to go for the refrigerator as well.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

We have had many ranges over time. They only last 10 years at best nowadays. We picked a Viking because its old school. No or very little electronics to break.

10 years ago we did a remodel of our kitchen and game room after saving up for eight years to pay for it. I convinced my wife to purchase the Viking refrigerator over the Sub Zero which she really wanted. She had purchased a Viking range at our old house which she loved and we moved it to our new home. After it and the new refrigerator were installed I felt that it was perfect and I was proud of the fact that we were able to afford such a nice kitchen. Well soon after we had problems that everyone here has had and more. I have been holding back from blasting Viking on the net for a while. Tonight we came home to see water stains in our game room ceiling, coming from the kitchen upstairs right under the fridge. I followed the water line through the drop ceiling up under the fridge. All good, no water or leaks from the line or connection. Then I notice that the drip pan is MELTED completely and is stuck to the floor like TAR. So if you are reading this and you had over heating/thermostat and coolant leaks and ice buildups and gasket replacements and hinge recalls and numerous service calls. YOU better check your drip pan. Did I mention that I work for a moving company and bash Vikings name everywhere I can. Imagine moving furniture for 8 years to pay for this.

I knew about Viking Ranges long ago from listening to my clients. After pricing the products towards the end of the year, Viking had a better promotion. I picked the range that I wanted online, went in, and paid for it. My favorite about it is its easiness of use, though I had expected more with the range’s quality for the price that I spent on it. But everything was perfect with Viking. They were also very good about sending someone to fix the range when one of the burners wasn’t working. It took them a couple of weeks to send somebody out.

Range is 1 year almost 2 months old. Range comes with a 3 year warranty. 5 year on the porcelain enamel. Called authorized service. Enamel is starting to lift. Oven light flashing. Oven is in repairable for enamel. No signs of foil on bottom of oven. This was the statement on the service ticket. Viking just wants to do a payout instead of replacing the range and not honor their warranty. We do not want a payout. We Just want the manufacturer warranty honored.

Viking VCBB5361RSS 36 built-in is crap. Weve gone through 2 of these now and the second one is dying after 4 years. Viking repair has been here 4 times in a year. Every part has been replaced and it is still dying. Its a beautiful unit but its completely unreliable. Viking has no idea how to make refrigerators. We thought we would give them a second chance and replaced the first one with another thinking that all the bugs Viking had were worked out. Surely they would have figured out how to make a fridge by the time we got #2 but no! Weve had a terrible repair record with this one too. Come on Viking! Its a great fridge, lets get this worked out.