We owned a Viking before in a prior home. We felt it was certainly well-built, had quality, and was reliable so we wanted to do that again. I like the ProChill Temperature Management that they put in their refrigerators. It seems to maintain the cooling and temperature so appropriately that the food stays good for a long time. So we’re happy with the way it works. Also, their team went efficiently and the installation was adequate. However, we didn’t like the fact that we couldn’t get the refrigerator fully clad in stainless steel. We had to go out and get panels. And since they’ve been installed, those panels vibrate and make noise and we don’t know how to fix that. But we’d still recommend it, theyre above average.

Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.I called them & their blanket answer is thats not one of the recall ranges, albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & shed forward to management, but didnt think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, youd expect better response, customer service, and quality out of a product.

I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. Ive had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

My daughter-in-law has a Viking Range and I know that it performs well compared to other company. I love its very accurate cooking, the jets are very powerful and water boils quite quickly. Im just happy with the overall performance. Plus the Viking dealer was very thorough. Theyre just very straightforward and honest about things. They showed a lot of attention when I was there shopping and trying to find that information. Delivery was on time, everything was installed properly and the range itself performed very well.

We moved into our new house in 2006, which was custom-built with all-new Viking appliances, except for the dishwasher. We have had nothing but problems with all of the Viking products. The microwave has been repaired at least 4-5 times. Problems with the microwave are mainly due to faulty door hinges or faulty door latches that melt over time. The oven has had the digital circuit board replaced twice, and the door hinges, as well. The circuit board was replaced once under warranty; the second time not so lucky: we were out of warranty.The refrigerator has been the biggest problem. It is the 36 refrigerator, built in with side-by-side freezer/refrigerator design. The seal around the entire unit has cracked, and to repair it would mean taking apart the entire door. The ice maker continually fails with ice melting altogether, so you have to reach inside and get ice, but the ice container has cracked, making it difficult to pull the bin out. I should mention that the ice bin, which includes the metal coil to push the ice out, is $462. However, at the time, we may have to junk the whole refrigerator since it just went out for the 2nd time last weekend. The freezer is working but the refrigeration side is not.

Viking Ranges is a name that speaks for itself. Everything I’ve ever heard has always been good. We went with them because of the reputation and we were dealing with the warehouse that had one Viking stove that was the right size and had the right looks of it. However, there were a lot of issues. One of the burners didn’t work and the oven would turn itself off after I turned it on. It also wouldn’t maintain the heat. It would be cold in the front and hot in the back. We had a company come in at first, but they kinda oversold themselves and they didn’t know what to do. They put it back together and said they couldn’t fix it. Another fellow from a different company came and we were super pleased with him. He was very professional and he knew his stuff. He seized up what was wrong. Our dilemma was we don’t have a gas line, so we had to go with propane and we bought a stove that was not propane.They had to alter it. The first company thought it was just a simple fix, but it wasn’t. They had to adjust all the frames. The second guy fixed it and ordered the parts, although it took forever to get the parts. But he consistently called us and said he was working on it. They were supposed to be coming and it did. He called, came, and fixed it. However, it was a new stove, so I don’t understand why it has so many things wrong with it. Everything’s working fine and it’s good now. It maintains temperature. I made some chocolate cookie chips and they came out great. On the bottom or on the top, they were perfect. It’s a wonderful stove, but I’m a little apprehensive to recommend it because of the start-up problems we had. It definitely was a problem when we got it and it was not lightweight. You don’t wanna be taking things in and out because it is a big stove, it is a double oven.

Our Viking Range is beautiful. We looked at the features and, its just so solid. The burners are huge which was something we definitely wanted, and its perfect for our kitchen as it fits in with everything else. Their reps were very helpful and knew the product well. We had it installed, and then, all of a sudden, there was a gas leak. But it wasn’t the stove. It was the plumber. Apparently, the back-left of the stove, the part that comes from the gas line that goes into the back, hadn’t been tightened and he put pipe dope on a compression fitting, which was stupid. Some of that got into the two back burners and they weren’t working, and we smelled gas every morning. So, we had their authorized tech come out and he was fabulous. He found it, cleaned out the ports, and all the burners worked beautifully. So far, it’s the best oven-stove combo we’ve ever had and we love it.

Our Viking Range is beautiful and it cooks very well. It actually cooks quicker than my former range. It looks very nice to the eye and thats really why we chose our specific model. However, our door isnt level. The right side of the door sticks out further than the left side. So, the light is often on.

We purchased a complete Viking kitchen package from Pacific Sales and it was delivered on 11/04/2008. Appliances were installed in late November. So far in less than 4 years, we have had problems of malfunction with every single appliance. But by far, the worst is the 30 stove # VGCC5304BSS. On March 31, 2012, we had to have the convection oven motor replaced at a cost of $661.19. After it was replaced, we realized from the sound of it that the motor had not been working properly from the start. We also asked the repairman to look at why the oven would sometimes ignite and other times, nothing for days. He was not able to recreate the problem and left about 4 pm. At 5 pm, I went in to turn the oven on to cook for a party and, no oven. He returned the next day and said he thought it was the control board. He returned on 5/5/2012 and at a cost of $447.36, replaced the control board. Less than four months later, 9/4/2012, I went in to cook dinner and turn the stove on and, once again, nothing. I have tried repeatedly over the last few days but zilch! I had a cheap Hotpoint for 20 years that worked better than this piece of **! I am once again waiting for the repairman to come out this Saturday and I fully expect I will once again be asked to shell out several hundred dollars. I think everyone who has a problem with Viking should complain to the store where they bought it until Viking gets heat (no pun intended) from the places they expect to push their garbage off on people who still believe in the Viking name. As, for me, never again!

We like the looks of the Viking Range and what it offered, with the double-oven feature as the favorite. We didn’t realize it had the light-up feature on the knob and its a nice little touch. We also like all the burner space. Plus, I feel very good about its quality. It’s a good product and we’re very pleased with it, so far.

I own a heat and air company so we work on these refrigerator units and Viking is a middle-grade nice refrigerator. Then other brands, like Sub-Zero, have two pieces of refrigeration. They have a separate unit for a freezer. So I chose Viking. Besides, the floor-plan price for this unit was $7,500. I was going there thinking I was gonna spend about $17,000. But I bought this from Plugs and although this one is normally $12,000, the guy there said he would sell it to me for 7,500 bucks. I told him I didnt want a year-old model. I wanted to have a new one and he said that it was a brand new model. But I later found out that it was a year- or two-year-old unit sitting on the floor. The way it was sold to me is my only problem. But as far as the unit itself, it’s fine. I like everything about it.When we had a water leak problem, I had my son go look at it and it was bad water inlet valve. It was no big deal. But when I called the factory, they said that it was not under warranty. I told them that it was though. It was brand new and it had not been in the house for four weeks at the time. It took three months but I finally got a water inlet valve. The salesman from Plugs got involved with his Viking representative so he got it for me. However, if I have a problem tomorrow, what’s gonna happen with my warranty? I gotta call that dude back now at Plugs and ask about that. But now, I’m having a problem with everything freezing on the front shelf. It’s just on the top shelf though, where the air blows out of the evaporator. And they have a fix and it doesn’t cost me anything. I recently found out Viking actually makes a piece of duct, that I just need to call in the factory to get.

Viking products have been in my family for as long as I can remember. I found the right size fridge for what I wanted to do from Viking and I went to the dealer and bought it. I was pleased with the delivery and installation. It’s an extremely large refrigerator and it’s not the easiest thing to move around. The quality of the refrigerator is also fine. It’s a high-end unit and its cold. Viking Refrigerators last forever.

Is there a lemon law that applies to Viking ranges? Same problems as everybody else on this thread on our 9-year old unit, igniters and burner tubes, that last about 3 years, versus the 10 years, oven pan, that has fallen apart twice. and failed convection fan. This is expensive junk.

I like to cook a lot. The first time we were making tamales on our Viking Range, the corner of the stainless steel thing got burnt. I told Viking and they replaced it. But now, they tell not to put the flame too high. Plus, when my two little girls bake, they sometimes burn their stuff. This is because they put 350 on our Vikings oven and it gets to 475. Also, when were doing cupcakes, the fan that turns on pushes the cupcake on the side so theyre not evenly round. My little girls miss our old range. We paid a lot of money for our Viking so I expected it to be good. Im not so happy with it. Id rather go to Home Depot and buy something there at a fraction of the price.

The range was purchased in 2005 for a limited-use home, with minute amounts of cooking. The igniters failed in 2011 and they failed again in 2013. We were told that we could expect the igniters to last only 2 years. Each replacement of igniters cost us over $500.00. In addition, we had to replace the hinges on the oven door for another $400. Viking builds a disgraceful product and I would never buy another one, nor would I recommend it to anyone but an enemy! To top it off, their customer service is more like customer torture. STAY AWAY FROM VIKING PRODUCTS!! They dont work and the company does not stand behind its products!!

Im an architect and I work for a multifamily development group. One refrigerator wouldn’t go into the defrost cycle. We’ve had two different local appliance repair companies. The resident asked us to replace the fridge because it’s giving him fits and he’s a VIP. This is a penthouse unit, which is why we went with Viking appliances. Now, we’re waiting on a mainboard and a defrosting panel and waiting on parts is very frustrating.Ive had some difficulties with dishwashers too. Its not so much the quality of the manufacturing as it may be how they were installed, unpacked. Some of the soundproofing and gasketing on the bottom of the dishwashers have fallen off. Theyre also a little too high tech for our residents. We had people do a lot of research on how to use the dishwasher.

My Viking wall oven was purchased in 2010 and has needed many repairs. The ignitor switch two times and the DSI module 2 times. The DSI module that was replaced three weeks caught fire and the oven is now toast. The customer service is a No Customer Service dept. Also many problems with my Viking dishwasher that have needed many repairs and is now leaking water from below the door due to a design problem which No Customer Service refuses to acknowledge. The Microwave light panel is now so dim it is almost unreadable. DO NOT BUY VIKING!!

Our Viking 48 two door refrigerator: After two years it stopped working; drawers, shelves, plastic trim, refrigerator side door interior panels cracking, and both door seals in desperate need of replacement. After reading so many complaints about Viking appliances we just decided to wait and get more familiar with this expensive brand. In the mean time we went to Lowes and got a Samsung as a spare. Not sure on how to proceed, the Viking refrigerator was turned off and unplugged for three years. After the three years, we called Viking; Viking replaced the compressor, but we had to pay for all the expensive labor and all the other expensive replacement parts including the ice maker and both door seals. The refrigerator interior door panel is expensive and not worth of replacement. The refrigerator started to leak right after it was serviced from the freezer every time the freezer defrosts.Our 48 Viking Freestanding Gas Range: The knobs on the front of the range get very hot when using the ovens. The lettering and markings on the range disappeared. Oven doors dont close correctly. After three years, we started to smell gas coming from both ovens when in use. The ovens would not heat up properly, had to replace all three oven igniters. The large oven door/hinges stuck and we could not get the door to open or close, had all door hinges replaced on both doors.As a contractor, I find it amazing that I keep seeing Viking Appliances in multimillion dollar homes. My best guess is that these Viking appliances are there for appearance purposes only. Viking Appliance is the worst brand. Viking appliances are only worth the metal that they are made of. DO NOT even look at a Viking Appliance. I encourage all owners of any Viking appliance to be truthful and help the next victim that maybe looking to buy the Viking brand.

Everything in the kitchen is Viking. Ive seen Viking at my other friends house and Ive heard good things about it. And when we went through the website, they gave us several different options and Viking came on top. What I found it interesting is we had different experiences with different pieces. The dishwasher does not dry dishes very well. I dont know whether Im not very familiar with it or if that I have to read the instructions. Also, from a volume point of view, it feels much smaller than an LG or other ones. It looks the same size as everybody elses, but its just bulkier.The range that was put in did not connect the gaps right and it was leaking. I had to bring a plumber back in in order to figure out why it smelled gas in the kitchen. on the other hand, the microwave installation went okay but the techs had a really hard time with installing the double oven. It is too heavy and the installers didnt have the proper equipment and proper training to do it right.We bought the fridge about a month ago. The first time they got the wrong refrigerator, then the right refrigerator, and they had to change it to a new one. They sent the wrong size again, and then they had to come back a week later with the right size. So, from a responding to a customer, Viking has been good. However, we had a problem with the unit. We lost all of the Freon. I was happy about the fact that they were gonna send somebody to repair it. But Viking sent a new one and replaced the refrigerator. From that service point of view, it was very good. The installation is part of what was wrong with it. The first company that installed the fridge, within about two weeks we lost the Freon in it. The next guy that came in told us that it was the way they installed it that probably caused the damage, but it was replaced. When the next guy came in, they hemmed and hawed a bit when they were putting it in but eventually, everything went in okay.

When we were looking for a refrigerator, we had an idea on the size and the Viking rep directed us to the model. We just got our Viking refrigerator a few weeks ago and it is of great quality. The lighting is great and it is a pretty solid refrigerator. The guy that we worked with was experienced and knew what he was doing.

Viking Ranges has a good name and their product was what my wife wanted. The quality of the range that we bought from them is fine and we like its looks. Weve only had it for a month or so and we haven’t done a whole lot of cooking or baking on it, but we’re happy with it. The Viking range, though, is very expensive.

We own several high end Viking range products - a professional series wine cellar, a professional series steam/convection oven and a professional series microwave. We installed these in mid-2009 into a new home we built. All had several months of downtime on more than one occasion, while parts were on order. First, the trim kits on the stacked microwave and steam oven did not and still do not match, very noticeable difference that 3 subsequent replacements never addressed (we were copied on an email form the regional manager that the Swiss sourced steam oven never matched, but no one gave a rats **). The compressor on the $7,500 wine cellar failed (2-3 months waiting for parts), then the motherboard on the steam oven failed (3 months), then the control panel on the microwave (3 months). Now the microwave does not work again. The steam oven failed a 2nd time. Does it ever get any worse? You bet. The servicing company hates dealing with Viking. They are put on hold for 30-40 minutes constantly and advised us to never ever buy another Viking range product. As I am also a CEO, I am absolutely appalled by the deplorable quality across the spectrum provided by this company. We also have Miele, Asko, SubZero and LaCanche products in our kitchen - all have performed flawlessly. Viking range should be avoided at all costs.

I would say that the experience with this product is very poor. The worst! Oven igniters have failed 5 times! It burnt/deformed the burner tubes 5 times! I need to replace it at least every 20 months! Oven hinges operate very poorly! Many times on lighting, the oven door has blown open! This is a total junk for over $6,500! Pass the word to stores not to market the Viking Brand! What a junk!

I had a Viking refrigerator and it was a later model. The storage area wasn’t big. The refrigerator I have now that came with the house has more light and I like that I got more room with this one than the one I had before. I love my Viking refrigerator.

I like that the burner of the Viking range is bigger than the other ones so I bought it. But I dont like the range. There is too much problem with the oven. Within six months, the oven is not working properly and there is a problem with the cleaning. The large shaft doesnt come out. So you have to maintain the range. When I turn on the burner, it goes right away sometimes but sometimes it takes four attempts to put on. Viking sent me some specialist and they told me there is a problem with the part. But the range is just one year old and its expensive too. I never recommend this product anymore.

I have been using Viking products for a couple years now. However, one of the things that I’m having a problem with, and this is the second kitchen we put in, is it seems like every time I buy Viking, it comes in broken. Last 2012, we did the kitchen and the refrigerator came in and they had no compressor. I told them to take it back, but they wouldn’t take it back. So, I bought a rebuilt. They can fix it, but I tested that and then I was like okay. I supposed it was just bad luck. And then this time, I used it and the refrigerator came in broken again. So, I have a broken refrigerator there with the door that is not working.Then, they got to come back and then the dishwasher got a bulk. As soon as the guy came out, I’m like, “What is wrong with you guys? Every time I get something from you guys, is it just my bad luck or what?” Out of four appliances, two of them broke. That is ridiculous. I also said that we do our kitchen every four years and I’m doing a kitchen down in Florida. That was to start this month and I’m behind and I told him I can’t be bringing in stuff that I know I got a way to get it fixed and I’m not there. I said I can’t do this. Nevertheless, everything else looks good. The Viking dealer was fine.

I’m from Mississippi and Viking is a local company. I chose it ‘cause I could get the full suite in the same brand, the fridge, range, dishwasher, and door microwave. The appliances are well-built and the appearance is good. The fridge, dishwasher and microwave have been okay, but I’ve had a few issues with the stove. There’s something on it thats supposed to be wiped off when installed and that wasn’t done, so the front of the stove rusted between the opening of the oven and the top of the range where the control knobs are at. Also, the igniter gave a little issue one time and my oven quit in the middle of cooking a strawberry cake.I was without an oven for over a week before they came to fix it and my other complaint is the response time on getting the warranty repairs completed, but some of that is not in Viking’s control. It’s the repair facility picking it up. The appliance repair company came and cleaned the thermal cut on the system. If it quits again, the igniter would need to be replaced. There were a few minor issues, but I’m pleased and satisfied overall.

Were purchasing a new house and we wanted to replace all the old appliances with new ones. Weve always had other types of refrigeration but since we were also looking at enhancing the resale value of the house, we considered upgrading to Viking for the new home. Weve had issues with their refrigerator so we had it replaced. The new refrigerator we received needs a new panel because there were some dents in the delivery, but that is more on the delivery and the installation, rather than the actual product itself. They will be replacing the panels free of charge since its under warranty but its a little inconvenient because someone has to be at home. We have to leave for work and we have a baby.A lot of Viking products, including their refrigeration, are not necessarily standard size or there are certain components that need to be installed properly so it needs a special kind of installation to make sure that they fit. So theres a gap between the retail sale and the actual installation of the product. It ended up being a pain for us in receiving our Viking package because it wasnt installed properly initially and then we had to get the installers. We also ended up waiting from September until January to get the kitchen appliances all right so, my husband and I are now thinking why we didnt go with the higher end LG line that recently came out or some of the higher end Samsung or Bosch appliances or something that’s not necessarily a Viking or Wolf or Jenn-Air, but still in the big-box type chain. We dont know if we would do it again.

After reading these complaints, I feel really foolish being included in this massive collection of consumers who have purchased these products that perform so poorly. No one should ever have to make this error again. Stove, dishwasher, and range aggravate me on a daily basis. My only hope is a class action lawsuit for deceitful business practice that will redeem this unfairness.

I love my Viking refrigerator. It’s a good refrigerator - food stays fresh for longer. I bought it through Pacific Sales and they wanted to drop the unit off and just leave. They didn’t know how to install it. I reached out to Viking and got a hold of one of the installers there. And he was fantastic. He followed up and made sure things were taken care of. It was a long process but we got there. Their services were great.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

We installed a Viking range, wall oven and microwave in 2006. In the first few years, we had to repair the range for not igniting properly and the wall ovens thermostat. In 2011, the thermostat on the wall oven stopped working (twice now) as well as the thermostat in the range. This is not a thermostat that is just a bit off. It is so off that they make the ovens unusable. We have been trying to install working thermostats since September 2011.First, the part was back ordered for three weeks. Once installed, it did not work. After three subsequent visits from the appliance repair company, during which, technicians at Viking insisted via phone that nothing was wrong. That repair company found it necessary to hand it on to the distributor, as they had no confidence that Viking could even provide a thermostat that would work. They agreed that the thermostats were broken, but wanted to charge labor, even though we were within the labor warranty guarantee. I wrote the owner of company with a complaint but there was no response.Now, the distributor is refusing to come out again saying that they were doing us a favor by coming out the first time. They did us a favor? Horrible, horrible product and horrible, horrible customer service.

My wife wanted Viking for everything so she bought a Viking refrigerator. The Viking dealer we worked with was great. Weve used them before for years. The quality of the refrigerator was fine until it got messed up and then Viking fixed and took care of it and Im happy. Everything is doing what its supposed to be doing.

We purchased our under counter beverage center and were looking forward to the convenience of having this appliance. It worked for about two months and we loved it. Then it started freezing everything in it. After that, exploded cans and bottles caused puddles of liquids on the floor. (Thats how we knew we had a problem.) We tried adjusting the temperature control with no avail. We contacted Viking and they referred us to a serviceman. He wouldnt service our area. Multiple calls were made to Viking and we received the same thing - servicemen referred by them who could not or would not come to us for the repair. We began offering to bring the appliance to them - as much as 250 miles away. They still would not service us, and Viking still did nothing. Due to life threatening illnesses, we gave up. We now have a $1,000+ decorative item.

I was expecting a little more from the Viking dealer and I thought they should be more knowledgeable, however, they were just average. Also, the refrigerator was overpriced, but it’s okay. One day, I looked at my refrigerator section and the temperature rose a little bit like 46 degrees. Then I looked at the freezer and it’s frozen and I didnt know why. I unplugged it for a day then restarted it. It’s okay for now and it’s been months since then. I tried to call customer support about the issue because there was warranty. I made a schedule but then I canceled it.

We just had our nice kitchen remodeled beautifully so, we wanted to get a nice refrigerator. Ive seen Viking refrigerators in different rental properties weve been in and also, some friends have had it. Weve always had different brands like Westinghouse and KitchenAid and we thought we wanted to step it up a little. We got a Viking and I love it. It looks very nice and the size is beautiful. Weve never had a freezer on the bottom and a double door before. Also, we never had an ice maker before so its very exciting. Viking is a beautiful product and Im very happy with it. I would definitely buy them again.

Our Viking range came with my new kitchen. It is a beautiful piece of architecture, and I love its high quality. I like the dual nature of it. Its an electric range gas top. I love how it looks and feels. We had a service call on it, though. Periodically and almost in a random way, the settings for the oven were not matching what it was doing. So we’d put it on bake at 425 and it would bake at 200 or something. And every once in while, it would switch into the cleaning mode and lock itself up and get really hot even though it was set on bake or whatever. It was totally weird. It locked us out once, and it didn’t cook while we had food in it.

Ive always had Viking in every appliance in my house. But when my refrigerator stopped all the way out, the technicians kept coming out to fix it. They came, looked at the problem and then they had to go back to get a part. I had to wait for another two to four weeks for it to come down to put in. And then another couple of weeks later, the refrigerator would quit again. So then, they had to come back two weeks later. They were down to replacing everything. Despite that, the technicians were great and I had no problems once they came out. It was just not getting the part that dragged it out because they only service my part of the town every two weeks. But when my husband stepped in, Viking finally gave me a new refrigerator. I was very disappointed that it took me probably half a year to get this issue resolved. It was my mistake and looking back, I probably wouldnt do Viking again even though they finally gave me a new refrigerator. I understand that they have to try to get it fixed but they should have done that instead of waiting for my husband to interfere and that he had to contact one of the bigwigs of Viking.

We were re-doing our kitchen and wanted to go with the latest and greatest. We liked Vikings reputation and some of our friends have Viking appliances as well. My whole experience started off with one dealer. When I went in there, I gave them a deposit but I ended up canceling that because the woman that I was dealing with didn’t know the product line at all. So, I didn’t feel comfortable with that. So, knowing what I wanted, I then reached out to a dealer on Long Island and everything at that point was done across the phone.And the girl that I dealt with did an excellent job for us. So we purchased the 48-in range, the dishwasher and below the counter microwave. And I was really happy with that as far as the coordination and delivery of the equipment. I’ve also spoken to Viking directly done in Mississippi a couple of times and they were helpful. I had a couple of questions and in the middle of everything, there was a model change going on. called them and said all right, tell me the differences between what I had ordered and what I’m going to receive and they did a good job of explaining the difference there. When I had the issue with the dented panel on the dishwasher, they turned it over to a third-party and I was hoping that they could address the issue sooner than later, but it was a smaller organization. So, I had to wait a couple of weeks before I could get them out to the house but when they came, they were spot on and did an excellent job. So, while I had to wait longer than I would have liked, I was happy with what they did.It was interesting because one of my friends has not had a good experience with Viking around the range and parts. But I didn’t allow that to bother me because I don’t know how much of it was them or how much of it was Viking. There are always two sides to every story. So, even hearing the horror stories that they had to tell, I am pleased with what we did and I’d be happy to recommend Viking to anyone so far.

Overall, Im happy with my Viking refrigerator. I like the look of it. I also like the separate cheese tray.

Weve had our Viking Range for a few months now and its been awesome. Both ovens work amazing. The griddle is good, its just that its a little difficult to clean at times. But then I can get everything I want out of a 48-inch range and its right in line with other pieces of equipment that are at the same cost.

We purchased a VCRB536 Refridgerator and separate matching freezer for a kitchen remodel. Our Subzero 532 was operating perfectly although it was over 20 years old. The Viking door hinge spring broke, maybe $ 1000 to replace a $ 10 spring. Warranty coverage was denied. Now, the door bins are falling apart. Nothing heavy in them, but the ALL METAL door bins have plastic end caps that are cracking. Now I need to be careful the door doesnt fall off, but also watch the bins and contents falling when I open the door. Im very disappointing in this product and lack of support.

Viking has always been one of the top brands to buy in status, quality and functionality. I’m 63-years-old and I’ve had Viking for 40 years. I just purchased a range for a second home, and I’m satisfied with the quality of the product. The whole package is good. The quality of the stainless steel and the knobs too. They also moved up to LED light, which is nice. I am a builder in Manhattan and I do some high-end residential and commercial work. I am not a cook but I recognize quality when I see and work with it. Viking is one of the brands that I would always recommend.

After spending $25K on high end, top of the line appliances my response, JUNK, JUNK, JUNK! I should have stuck with Sears or GE. What went wrong: 1) MW door needed to be replaced out of the box. Kept sticking closed and would not open. Had to have it serviced. At least it was under warranty; 2) Wine cooler fan motor stopped working within the first month. Needed to be replaced. Replaced under warranty; 3) Beverage center relay needed to be replaced. Had I been able to buy one from a supplier it would have cost $45 dollars. NO I had to get the part from Viking $475.00!!! No Warranty. 4 year old appliance. Beverage center door seal had to be replaced after one year. Under warranty. 4) $5900 Refrigerator! EVERY interior drawer CRACKED AND SPLIT after 4 years of operation and had to be replaced for $500 dollars!!! Its get WORSE. The freezer door rusted after one year. Had to be replaced. Thank g-d it was under warranty.Came home to a refrigerator in cardiac arrest 5 years after being placed in service. Alarms going off. Food spoiled. This was just after spending $200 shopping for the week. Turned out the 3 phase rectifier was toast. No warranty. $545 to replace it. Then one day later alarms going off again. Serviceman comes out finds coolant level low. Cant find the reason. Says there is a small undetectable leak. Fills the system. No WARRANTY. $400 more dollars; 5) $2500 dollar under counter professional ice machine. Pump stopped working. Next the temp probe stopped working. Fixed under warranty. Then the temp probe went out again. I finally unplugged the unit and there it sits today unplugged. More junk. Contact Viking. Response, YOURE ON YOUR OWN. No nothing! JUNK STAY AWAY. DO YOURSELF A FAVOR NEVER BUY A VIKING PRODUCT.

Our 30-inch gas Viking Range has been a total waste of money. First, the door hinges needed replaced, the igniter, the hood, uneven heating, etc. But this week was the last straw. I was baking and I fell ill by the fumes - the nausea was horrible. Shut the oven and called the gas company. They said carbon monoxide made me sick and they took the ranges output measurements of that dangerous gas. The problem was the flame spreader located on the underside of the oven floor. It was bolted and all the bolts came loose - hence the large spreader fell into the flames. This is an atrocity that for the amount paid for a Viking that this design element should last for the life of the range! How many of us take out the oven floor on a regular basis? I would think welding that element to the underside of the floor would work! Viking has been horrible about customer service so I am taking to social media as well. I expect when I pay money for a system that responsible service results and that the item can last. If I could give zero stars on this rating, I would!

When I renovated my kitchen in 2007, I purchased the Viking Professional Series dishwasher, fridge and gas top stove. IVE HAD NOTHING BUT PROBLEMS WITH ALL OF THEM. After spending $11,000.00+ for these three appliances (that came highly recommended by the salesperson at a large, high end appliance store), I expected a good quality product to don my newly renovated dream kitchen... WHAT A HUGE DISAPPOINTMENT!!!Initially, the appliances all Sat in their boxes until my kitchen renovation was completed about 6 months after my purchases. Several months after installing the appliances, the DISHWASHER broke... the water would not drain properly. Viking repair man fixed, then happened again about a year later. I asked Viking rep to replace product since same issue was re-occurring and appeared to be a pre-existing problem. I was told no; that since the dishwasher was still under warranty they would send another repair man. Fixed again... then same thing happened again within a year... except now (even though they Sat unopened in boxes first the 6 months) the warranty was over.I was told the diverter valve needed replaced, and it would cost over $600.00 to repair!!! I was beside myself, I called Viking and said this was ridiculous since this was a pre-existing problem and I should not have to pay for repair. Well we all know their response... Cant help as no longer under warranty. A frightening and dangerous feature of the GAS STOVE TOP is the design of the on/off knobs. I am all of 110 lbs, and sometimes when I lean forward to stir a pot on a back burner, the pressure from my body will actually turn the flame from the front burner on!!! Also, periodically when I turn one burner on, one of the burners that is off will make a clicking noise.The REFRIGERATOR water dispenser broke after the first year. Later had troubles with the ice maker bar getting stuck in the on position, and more recently the clear plastic on the large pull out drawer cracked. Finally, the other day the refrigerator just stopped working - like it went into a defrost mode - ruined all frozen foods, and most of the refrigerated items. I called the store where I purchased the Vikings to see if maybe the refrigerator was still under warranty - they said no. I mentioned all the troubles I have had with these products, and the sales representative said they stopped carrying Viking products. I think that says it all!!!The repairman came, said it was the poorly designed freon line which was directed into a drip pan (for cooling purposes) causing the line to rust/corrode, and consequently leak the freon. He was surprised to see this since he said, running the line in this manner was stopped years ago. The repair was estimated at $600.00 to replace the line, but possibly $1000.00+ if other related problems were found. The repair man said probably better to cut my losses and go with a more reliable refrigerator like GE, Kenmore or Whirlpool - rather than throwing good money after bad. Like many I want to repair since cheaper than buying new... but based on reading these postings, and past repair experiences... Im afraid of getting burned once again. Being stuck between a rock and a hard place. :(I would NEVER, ever recommend buying these overly expensive appliances built with their cheap parts, and poor design features. I feel like I spent a lot of money and never received a good return on my hard earned dollars. Should be illegal. Guy who mentioned a class action suit may be on to something.

Dana is the cook in the family and he’s done lots of research on the Viking company. We also visited many stores and tried many models. This is his second stove. He originally had the 36-inch that was black with brass trim all over it and that’s what he really wanted to get this time. The oven enameling of the first range flaked off, so they had to replace it for us. The dealer was great and customer service has been very good.He really likes that there’s a smaller oven where we don’t have to heat up a great big oven to cook. He uses the griddle a lot and likes the speed that they cook at because of the high heat. He also likes the grill, the dual fuel and the six burners. It’s an impressive piece of machine and the quality of the stove itself is superior. The one thing I know that we both miss is that Viking has taken the clock off of the face of the stove. There’s no time at all, which we relied on for our time in our kitchen. But Danas very pleased with the stove. It has many features that I know he likes to use and we’re very impressed. It’s a Cadillac sitting in our kitchen.

Our GE refrigerator doesnt have as good as the quality that we expected for the price. The worst part is I cant really get it cleaned. I follow the instructions as to how to get that stainless cleaned and it doesnt do what the manual tells me. It doesnt really look like I would want it to look, which is to look uniform. It doesnt come out even and the surface is so bad to clean that I keep those fiberglass things so that when I open and close the doors, I dont have to do the handles constantly. And the other thing which we didnt know when we purchased it was we just assumed it had an ice maker and it doesnt have an ice maker.

We happened to get a very good deal on the Viking range that we saw. The quality is good. But we had a problem with the thermostat. It wasnt keeping temperature. So we had to have it replaced recently and well see if that will resolve the problem. Other than that, we had a very good experience with the team at the Viking dealer. We bought appliances from them before. They were knowledgeable, low pressure, and local.

I went with a Viking Refrigerator and Ive loved every minute of it so far. I like its sleekness and its look. Plus, all of its components are on the inside of the door when we open it up instead of being inside the fridge.

Viking has got a reputation that it has a very good product. We had a Thermador before and had problems with it so we decided to get a Viking. My husbands a cook and he decided this was what he wanted. When we called in a warranty issue with a fan for the stove, the people from Monterey who handle their warranty repairs came out. The guy was amazing. He did everything that he could find that needed to be done and he was here a few hours.It seems like the whole stove works better since he came out. He came in to replace the fan but now we have lights above the knobs which we never had. It also seems like the burners are hotter. He was out here twice. He came out once and diagnosed the fan problem. Since its an intermittent problem, the only way we were able to show him was that we videoed it. If we hadnt videoed it, they wouldnt have been able to handle it under warranty. Im sure theyre aware that this is an ongoing problem. Ive read about it in the internet as well so my one thing would be when people make a complaint, they shouldnt have to go to the point of videotaping the problem for Viking to authorize the repair. Other than that, we love our Viking Range. Its a really good product.

I liked the actual look of the Viking. Its the commercial look that I wanted for my kitchen. I was redoing my kitchen. I love the quality of my Viking. Its great. Its really nice that its just like an old-school type. You turn the knob and it goes on. Theres no timer. Its very simple. I didnt realize it until I brought it in the house because I was used to the oven, but I do like it very much. Its very easy to clean.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

We purchased a Viking 36 electric oven/gas cooktop at great expense 28 months ago. Since that time, we have two major problems with the failure of the main circuit board. Replacement costs approx. $450-$500 each time. We have been very disappointed with the product and also disappointed with the customer care of the company. I would not recommend the purchase of any Viking product and Im certainly going to tell anyone else considering buying a so-called premium product. Im quite surprised that the company is still in business.

I wanted to upgrade my appliances so I purchased five Viking appliances. It is a well-known brand and the dealer is knowledgeable. The range is amazing but the others are average. When you turn on the burner it’s just so smooth.

I knew about Viking Ranges long ago from listening to my clients. After pricing the products towards the end of the year, Viking had a better promotion. I picked the range that I wanted online, went in, and paid for it. My favorite about it is its easiness of use, though I had expected more with the range’s quality for the price that I spent on it. But everything was perfect with Viking. They were also very good about sending someone to fix the range when one of the burners wasn’t working. It took them a couple of weeks to send somebody out.

I love to cook. My next-door neighbor used to be a head chef for a French restaurant in New York City and she has a Viking. So I was looking at getting one. At the time, I was also looking at Wolf and an Italian stove. But the guy at the Appliances Connection down in New Jersey talked me into buying the Viking. I heard that Viking had some issues back and he convinced me that those issues had been resolved. So I believed him and I bought it. But Ive been frustrated a little bit because it came not working. The small stove would ignite but it would go out and it would keep trying to ignite over and over again. I called Viking and I registered it, but she told me they didnt have anyone who repairs it in our area. I told her my next-door neighbor has a stove and that Id ask her. But the woman said no and never followed through with getting someone to repair it.However, the people I bought this stove from, Appliances Connection, stepped up and found a repairman. They organized the repair and now it is fixed. Im very happy. But someone needs to talk to Vikings service department rep. Other than that, the quality of my Viking range is fantastic and the cooking capacity is awesome. I would recommend it.

We bought a $9,000 refrigerator from Viking two years ago and we experienced some problems with it during Labor Day weekend. The freezer would work but the refrigerator part wouldn’t get cold. It was frustrating because we called the repair service but they didn’t have any record of us. So, we had to fax them the bill of sale and they said it would take three or four days for us to get into their system which was unacceptable because we had no refrigerator.I called them on a Wednesday and they arranged for someone to come out. But they were tied up Thursday, Friday and the holiday, plus they didn’t work Saturday or Monday, so it was Tuesday when they came out. They looked around and found that there was a part that was supposed to be attached to a cooling conduit and it wasn’t. Apparently, they didn’t do it in the factory. So, their reps put a new part and left. Two days later, the refrigerator still wouldn’t get cold. I called the guy again and he came out a day later and found out that the fan in the refrigerator part wasn’t working. He replaced the fan but the refrigerator part still did not get cold. So, we had to call him the third time. This time, he discovered that the conduit in the freezer was freezing up. They ordered the parts and it was going to be four days more before it came in. We were out of a refrigerator for a month and it was inconvenient. Finally, he put heaters in the conduit which they probably should have done in the factory when they made the refrigerator. It’s working fine now but I’m a little concerned now to be having all these problems. Fortunately, it was under warranty. But if something happens in another year when the refrigerators out of warranty, its on me. Those parts that they were putting in were quite expensive. Viking should’ve anticipated some of these problems. When you manufacture a refrigerator that costs that much money, you expect it to be working fine. I have an old refrigerator in my pool house that’s 30 years but still working perfectly and I paid $150 for it several years ago.

After 4 repairs on an original and 10 repairs on a complete replacement Viking double wall oven, we gave up. We couldnt spend any more time waiting the four-hour window for repairmen, and no correction to maintaining a constant oven temp. Two repairmen broke fingers during repairs, no lie. Viking warranty people lacked response often, and convinced me to keep trying. Also, the cook top grates have little rubber feet that kept melting and falling off. DANGEROUS! Replaced about 6 times. Ten years later, dozens of burnt or under cooked meals, cookies etc., we are finally able to and frustrated enough to get something new. The hesitation is the cabinet was cut larger to fit Viking. And what do you buy? This is a short version on the problems with Viking and Viking associates. I could go on and on. BUY SOMETHING ELSE and save your sanity.

I have some problems with the Viking Refrigerator that we got. The unit functions well, but I have problems in the way it is laid out. It seemed very stripped down. The crisper drawer is not divided, it is just one big drawer that is supposed to hold both fruit and vegetables. That was surprising. Fruits and vegetables require different temperatures and different humidities. There wasn’t any delicatessen or cheese drawer too. The fridge is also very high so that the taller shelves were not accessible. I called Viking to find out how I could better accessorize the refrigerator, and there didnt seem to be any answer to that and apparently, for this model, there are no Viking accessories available.

The microwave LCD screen went. It is sad a brand like Viking makes an inferior product. The service visit and the repair cost is more than a new microwave. I wish they made a better product or at least had a better warranty...

I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.

I was remodeling a kitchen in my new house and I wanted a Viking Range. I liked the layout of the burner grills and the automatic start. Also, the size of the oven was larger than most and the underneath part of the burner stays enclosed. I was able to get it in the burgundy color that I really liked for the kitchen. I really liked the power of the burners that I have, too. The team at Viking has been good. There was a delay in the manufacturing, and they let me know about it right away and when to expect the items so it all went very smoothly. I got a free Viking dishwasher with the range and the wall oven but Im not as happy with the dishwasher as I would like to be.

I have a three year old Viking 6 burner range. When I try to turn on to preheat oven, instead of preheat light coming on it clicks into clean mode and clean light blinks, and oven doesnt preheat. I phoned our Viking repair person this morning and coincidentally, I am the fifth person to call in the same problem in the last week. She also noted that our ranges are of similar age. Very curious if this might not be a recall issue?

I’ve owned three Viking Ranges before and it’s less expensive than a Wolf. For the dollar, the qualitys okay. I would probably have a different type of seal around the burner, a different oxider paint on the grating on the top, a more commercial look or feel to it as well as the balance of internal oven temperature to change its quality. But I like that it’s got a good clean look from the front appearance and its ability to find different configurations on the top burner versus flat top versus grill.Right now, I’m waiting 16 days for a service from the dealer for fulfillment on it. The hinges on the oven door are not working properly. They’ve passed me off to a secondary person, which is from elite to American which is their repair install group. Also, the first Viking fridge that I bought did not hit temp ever and it took over a week to get back up. I also bought a Viking refrigerator drawer set that as full and brand new box set, and it broke down, and they would not repair it. It was too expensive for the warranty to work, so they wanted to credit me back my money. It was a poor experience with their dealer.

Me and my wife decided to get a Viking Range because of the build quality and simplicity. We like it better based on appearance and what our relatives told us of their experiences. However I had a bad experience with the dealer. They told me at that time I purchased that if Im not ready to put a delivery, I can have this range later. Several months later when I was ready, my dealer all of a sudden told me that they cannot deliver Viking anymore. There was some sort of disagreement and they couldnt sell Viking anymore because Viking specifically prohibited this dealer from selling their brand. I actually lost money because Viking raised the price by that time and the dealer referred me to a different dealer and promised that they will give the same price. But the new dealer couldnt provide the same price.The second dealer sold me a Viking and gave me a free warranty. Im not sure if I needed it but at least something as a compensation for a little loss. They delivered a new range. A few days after the delivery when I installed the range, I noticed when turning the handles it caused some sort of noise or feeling that something fishy is going on. So I called and they sent a repairman. The repairman took the handle off, adjusted something around it and after that it became better. The repairman also noticed that one of the screws was not original and it was quite surprising. Either Viking quality control is not correct or someone else changed the screw. I dont know how it would happen. But I rate it as minor inconveniences.

We sent back a previous refrigerator to Viking as the water dispenser wasnt working. The ice maker was working initially but it stopped working as well. A technician came first to evaluate the refrigerator and said he needed to replace some parts. It took weeks for him to get the parts and he finally came back saying that the refrigerator needed to be replaced. It took a while to get the issues resolved and we had to take time off of work to do that. The coordination was a little frustrating, but the process of getting their product replaced went smoothly. The guys who delivered the new refrigerator and helped set it up were great. However, it doesnt have a water dispenser and I wished that Viking had told us that because I spent money buying the charcoal filtration and I dont know what to do with it now. Other than that, their overall service was good. The installation of the refrigerator went fine and the ice maker is working okay.

We got a Viking Refrigerator primarily because of the name and reputation. But then unfortunately, Vikings name has suffered in the last few years but hopefully, I wont have any issues with this one. The quality is fine, its fairly modern and it has nice LED lights. P.C. Richard was the dealer and they were professional and very good about it. The only thing I was a little disappointed is that it didnt have any cold water coming out and I would have expected that for a $3700 appliance. But overall, its a nice refrigerator and I would recommend it.

The quality of our Viking Refrigerator is good. We like the customized controls and the icemaker. The one thing is that the refrigerator door makes a squeaky noise when we open and close.

Ive had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

The refrigerator (DFRB304L) was leaving a puddle on the floor in front. The repairman was clueless. Luckily, my son is an engineer and he took all the shelves out and took the inside back off in order to find the poorly engineered problem and caulk it. His repair worked. Also, the clear parts of the drawers all cracked. This is obviously a quality control problem, but when I contacted them, their response was that the refrigerator was out of warranty. At that time, it was only just. I really thought that a company like that would stand behind its products, but my eyes have been opened! They clearly dont care if you never buy another appliance from them.

Viking was already the brand we had in the kitchen. The refrigerator broke, so I replaced it with the same brand. I bought it through a third-party seller and the experience was poor. The product was delivered with a manufacturer defect. The doors had to be zip-tied up because the installation is difficult if the doors are moving about. After it was installed, my husband and I realized the doors dont close. What upset me about the third-party vendor was that they said that its our problem, not theirs, and left. But Viking immediately stepped in and sent help with their repair people around town. I have had to use them on two or three occasions once again, all from the defect of original product delivery. No issues that went wrong. They have been incredibly responsive. Its a brand that stands by its quality. On the other hand, they did let a fridge that doesnt have doors that close past inspection somehow, so thats also strange. But when they realized they messed up, they fixed it. The refrigerator is not the right size and its a loud machine, but it does the job and has lots of storage.

I liked the styling of the refrigerator. I bought it from a retailer. It just took a long time. But the quality is good.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

Vikings reputation stands out. Their price point was okay as well. We use the propane gas model. Their service has been good. We had a couple of bad items that came in with it, but they fixed it via third party. Ultimately they did everything they could. Viking sends out books that are probably inch-thick that tells us what to do. I think they’d be better off if they do a follow-up call with their clients to go over it and walk through since you spend $20,000 on a range.

We bought a new-build and the Viking range was already installed in the house. Viking had a reputation that I heard of and the builders use of that appliance increased our impression of the rest of the house. We really like and enjoy our Viking range, and weve only had minimal issues with it.

Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!

I purchased a Viking refrigerator in 2006 and have had nothing but problems. Weve had thousands of dollars of repairs including replacement for several plastic pieces for over $750. In 30 years, Ive never replaced an interior part on a refrigerator. Viking said the interior pieces are only under warranty for 30 days. Relays have been replaced, the motherboard, and in October the compressor died and was still under warranty. The part was promised by Hadco and then rescinded. It took well over 3 months for the part to come into the dealer. Meanwhile, I had to buy a new refrigerator. I was supposed to go through Thanksgiving and Christmas without a working refrigerator. After the part was finally sent, they sent a customer satisfaction survey. Why they bother, I do not know. They have the worst product and service I have ever encountered. I will never buy another Viking product. Ive shared my experience with everyone I can to spare them my inconveniences.

There are vent holes at the bottom of oven. Owner must remove bottom plate to clean food debris that falls into the oven’s burner area which creates an adverse hygienic condition. Also, annoying oven fan stays on 45 minutes after use.

I like the size of the Viking refrigerator. Also, the icemaker is something that I like. Its on the inside, not on the outside. Theres a small bracket thats built in to keep the door from opening all the way. But that broke and they told me that it was common breakage. It probably could be made out of some better materials so it wouldnt break. Other than that, the customer service was good.

Viking refrigerator VCSB483DSS. Purchased this very costly unit in late 2008. The ice maker and water dispenser has failed many times, we had to pay to install a heater inside the unit to stop it from freezing. The motor that turns the ice maker has broken twice. The door hinge has been replaced twice. The ice drawer has split. The water pump has malfunctioned three times causing the entire interior of the freezer to freeze over and today another $425 to replace the touchpad thermostat. My floors are ruined from all the assorted leaks. Should have just bought a simple $900 refrigerator from Sears. We have spent $3000 on repairs. Total failure. Never again for Viking.

Ive known about Viking Ranges for years. I wanted a six-range top, so we went out and look at them at ABT and they seemed to have the cleanest look. They had somebody who comes out especially for Viking who was very knowledgeable. When we first got it, it wouldnt go on properly so somebody came out and adjusted it. Then when I clean and put the pieces back together, one or two of the jets would flare. Also, when I put it down on low, I get this ticking sound which means that the gas is not coming through properly. It is also a little crowded, so I have to remove one rack to get anything big in. But other than that, I really like the quality.

We appreciate the quality of the brand. The 7 series in particular had a lot of the newer features that could be useful, particularly in how we cook. Were really enjoying it. Its very high quality. We really like the broiler. We really appreciate that. We also like the setup with some of the lower BTU range areas. Its been great. We also like the high simmer approach on the top left. So you can go right from high straight into a really controlled simmer. The Viking dealer was great. We use Plesser’s in Babylon. They had great background and nice expertise. They could walk us through the features. They were incredibly helpful and worked with us on all different pricing.

I went with the Viking refrigerator over a competitor because of its appearance. It is heavy and solid and because of that, some of the parts might have shifted during shipping. They needed quite a bit of adjustment at the beginning when its installed. The doors didnt shut well. But whats good about Viking is that they send people who handle their services well and they know how to deal with it. It is a process. But once its settled in, its all very good. Overall, it is an expensive set of products and the quality is great. But for the price I paid, it could be better.

I always liked the look of Viking ovens and since Viking always seems to have a package deal sale, we got suckered into buying the package and “saving” some money. The Fridge is awful. The door is too heavy and constantly breaks. They will send someone to fix it, but it is a temporary fix. A band aid. We have thrown out hundreds of dollars worth of food because this fridge door will not close right (very bad design way — too heavy). They will not do the right thing and replace the fridge. I wish we bought the other brand that’s a bit more expensive but actually lasts and is built right. Don’t fall for the bundle deal. There’s a reason they offer it.

We had to replace our former slide-in in a rush because we were expecting holiday cooking soon. We purchased a Viking D3 after glowing reviews by our saleswoman. But the D3 has never worked right including a month after we purchased it. We had to cook the holiday turkey in the microwave, one part of the bird at a time. After contacting Viking, they sent out a certified repairman who had to order a part from Viking to make the oven usable. That took two weeks. From then on, the temps seemed to be accurate (we had to buy a hanging oven thermometer to tell), but the oven took forever to heat up. Even then, we couldnt cook anything then or now other than one item at a time and have it cook in the desired time. There are three racks in the oven... the instructions even show and explain how to cook using the three racks at once. However, the oven temps will not support using all three racks. We are also dissatisfied with the five upper burners. The center burner can only be used if the cooking pot/skillet is smaller than the large burner size indicates IF you are trying to use the other four surrounding burners simultaneously. You either use the four outside burners OR you use the large center one, but not all five at once due to size of the cooking containers. I am so disappointed. I wish I had purchased a low-end quality stove. This one sure isnt it. DO NOT BUY A VIKING APPLIANCE!!!!!

I like to cook and I wanted a gas range. Initially, I looked at the Wolf one which was a very nice range but the Viking range was less expensive. Plus, my best friend Jody has a Viking range and she likes hers so that was good. It fit in my space as well so it was economical and it was still an upper-end range. Its been installed for about two months but Ive only used it three times now for various reasons. It takes a very long time to heat up to temperature so that I can start cooking. And the other day, I was cooking and I was wondering whether it runs or goes off when it is at temperature. I still cant figure it out and I have to get used to it so its not confusing. However, the installation was dicey from the beginning and that was frustrating to me. I was under the impression he was a Viking installer who knew how to install Viking products, but he wasn’t and it was a nightmare. I also got the convection microwave hood and the installer separated the bottom of the microwave to shove the deflector between the bottom plate and the microwave. The deflector and screw were falling off of my microwave. It was leveled left to right but it wasnt leveled front to back and it was tilting so far forward that things were rolling out of the microwave. I asked him if he can put something behind it to support the whole thing. He got sassy and said that it’s an older house and that happens.I called Viking about it and talked to five different people. The first gentleman was so kind and said he was sorry. The first young lady I got after him was also really great. Then I got to talk to the next rep when it came to having to arrange having to arrange to have somebody to come out, I was told that I could pay somebody to come out and look at it because they dont do installations. They also said that they don’t train people to do the installations and that the instructions are online. So I should look online to see how to install my Viking range and microwave myself and tell the installers how to install it? I dont think so. Theyre not even typical stick it in and plug it in products. It didnt make sense to me that they’re all behind quality and made in America but they don’t train people to install their products. And when they’re not installed properly, its not covered by warranty. If they dont train their people to install their products then they dont have to be responsible for the warranty. Its bad business. Also, when I asked them to give me a name of anybody who can install the appliances, they told me that they can’t recommend anybody. The only thing that Viking would cover was if something was wrong with the products under warranty. So Viking has repair people but they can’t recommend anybody to do the installations. Its a stupid system.I went around and around with these people and I was very upset and distressed. In fact, I told them that Im an unhappy customer with nearly $18,000 worth of appliances sitting here that I cant use because Viking doesnt care that they’re in working order so I can enjoy them. Then, they said they could send somebody out and but it’s $100 an hour and since I dont live near any place where they keep anybody, I have to pay a trip charge. But it already cost me $430 to get the products installed and they weren’t installed properly. I was also told to call Best Buy instead because that’s where I bought the appliances and theyre the ones who are going to care if the products are installed since its their reputation. I never received a letter from Viking and I would have also appreciated if somebody would call me instead of me leaving voicemails for people to call me back. So I have this beautiful convection microwave and this Viking range that I have to wait four weeks for somebody to come out and look at them. Im not impressed with Viking’s service and I’m extremely dissatisfied with my experience. I’m also very unhappy with the way I was treated and the attitude of their reps. Then, now that the range is under a year, Viking came and took a look at it, only to find out that the knobs are not even on the right place on the stove. Thats why it still was not working. I’m done with Viking and I would not recommend them to anybody.

We had built a house in Texas and it had Viking appliances in there. We love our Viking range so far. It consistently works. Our experience with Viking has been great and weve had very positive interactions with them.

Our Viking Microwave was 5 years old when it stopped working. We had an authorized service person come to fix it, at great cost - more than most new microwave ovens cost - but within six weeks it was broken again. We got the same repair service in, but again it broke. Now we need to pay for the company to pick up the microwave and fix it - all on our dime. When I suggested it wasnt worth it, the service guy agreed - especially as it only costs $1400 to buy a new one! - #nomoreviking.

We have a Viking Pro dual 6 burner range. Repair history, replaced igniter just out of warranty. Repaired burnt wiring (could have caused a fire!). Replaced oven door hinge. Now self cleaning has failed, and oven hinge has again failed. Yesterday the bottom oven heating element melted open. Thats enough for us, I intend to put it out front with a lemon on top. Why anyone would buy from Viking after reading these posts is beyond me. I wish I had read them 8 years ago! Look at Consumer Reports, they no longer rate Viking.

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.The continuing leakage from the refrigerator ruined our hardwood floors. We finally had a rep come out and look at the refrigerator and believe it or not we got a new one after this continuing over a year. The ice machine in the freezer went bad so he ordered us a new one while he was there. The ice machine that was self standing the board went out after 4 years and it cost almost as much to fix so we threw it out. Now our freezer only freezes halfway. There is a hole in the condensing coil that they can not locate. Now the refrigerator that was replaced the door keeps catching and it will not close properly. The dishwasher would not drop water after 5 years. Could not figure out why it would not and just ended up throwing that away.

Issues include: Plastic drawers and flip covers all cracked. Ice maker replaced multiple times. Freezer door does not maintain a complete seal. The collection pan at the bottom of the refrigerator overflows.

We have a Viking hood (not vented out) combined with a microwave (model VMOR205SS). Basically, the hood does not function at all. I believe it is not a malfunction, but rather very poor product design. The areas to suck the air in are very small and located on the side. The filters look kind of big, but then the holes for the air are much smaller. I had a technician make sure it was installed properly and one of the things he did was create smoke by blowing out a candle and hold the candle really close to the vents (like two inches away; much closer than any air/smoke from pots or pans would be). The smoke barely moved towards the holes. It was shocking, really. It was just like a cloud hanging around. The hood never functioned well from day 1 – again, just because its really poorly designed. Our fire alarm often goes off while cooking (the fire alarm in at least 20 feet away and behind a corner) and the stove area gets very hot. We then cannot turn the ineffective hood off, because it stays on for as long as the hood area is hot. This makes talking very difficult as it is very noisy. Sometimes it takes an hour for the hood to shut down.

We bought the package of Viking appliances - fridge, wall oven, and stove from Trail Appliance in Calgary in 2009. We are living outside of any major city so servicing these products has been tough. The products are constantly falling apart and expensive to repair. The fridge shelves and drawers have cracked numerous times and are now taped with duct tape as the replacements are too expensive to keep replacing! The stove elements are no longer working so in process of finding repairs. Not hopeful. Very disappointed with the product line.

Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. Ive checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. Its just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it. One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.

We really liked the Viking product and their counter depth fridge. I love the quality. It seems like it’s well-built.

I purchased Viking appliances in November 2009 - dishwasher, refrigerator, stove. My dishwasher has not been working since the beginning of July 2013 despite 4 visits by a tech and numerous phone calls to the extended warranty company and Viking. It was also repaired in 2010 and 2011. My refrigerator is also on its third repair and is failing to keep a consistent temperature... It is either freezing food or else keeping food in the 40-42 degree range. These are marketed as Professional appliances and certainly do not live up to this reputation. I discourage all consumers from purchasing Viking appliances... They come with a hefty price tag and leave the consumer frustrated, disillusioned and dissatisfied.

Bought two Viking refrigerators in 2006, started using them in 2007 and encountered major issues while still under warranty. We just replaced the door gaskets for the third time at a cost of $700 (parts and labor) for one of the refrigerators, but we totally needed them replaced because they ripped apart and refrigerator door would not seal. So far we had replaced: bottom set of fans, gaskets, computer panel, ice maker, and door hinge. The refrigerator freezer unit door still swings open by itself, always have to hold on to it otherwise it can hit person behind, which happens. Interior plastic bins all show signs of cracks. Water evaporating fan has stopped working on one of the units. Water breeds mosquitoes unless you clean tray by removing from panel screws.Today, second time in the past month that the unit started beeping because freezer and fridge temperature reached high temperature, meaning refrigerator stopped working because unit iced over inside. We emptied out the unit and will let all ice defrost for two days and then hope it works again. I will never buy another Viking product of any kind again and truly hope they go out of business.

We had a built-in grill when we moved into the house about 40 years ago. We then replaced that and got a 24-inch Viking grill. When we decided to get a new stove, we wanted to match it up. Previously we had an electric stove. We checked other things like BlueStar, but we liked the looks and the style of Viking so we selected it. Its great and the heat of the range is so much even and it works so much better. The temperature control is really nice and I like the one pullout rack which is really convenient. The product is also easy to clean. I lift up the racks on top of this each day and I can dust underneath there. You can take the ceramic tops or the steel tops off the burners as well. It’s really nice and so much better than electric. It also looks like a million bucks and will never go out of style. It always looks like a professional item and is classy looking too. Its the best there is. The installers did an excellent job and we had all the trim pieces. We inquired about getting a broiler from them but Viking doesnt make them anymore. I’m going to have to have some Viking products when we move. I was in the Fire Department before I retired and all the fire stations had Viking grills and gas stoves. There were about 8-burner stoves and that’s where I first saw them. They always worked well. I am thankful for Vikings good products and am appreciative of them. I’d highly recommend Viking.

I was choosing between a Wolf or a Viking and at that time, Viking was having a rebate so I went with them. I like that it was made in America and have the stickers on it but the quality is horrible. On Thanksgiving day, it caught on fire. The conduction oven doesnt work and the regulator for the gas has had to be adjusted three times. The product is a total lemon. Im working with the supplier who says hes working on my behalf with Viking and I am going to go to every review site I can find and post if they dont do something to remedy this $5,000 stove that I invested in. Prior to when I first built my house, I bought good appliances and I was hoping that this Viking would be even better and this would be the last range that I would have to purchase, being of the quality. But every time I bake, it rattles the vent or fan but theyve tried taping it.My husband and I are so disappointed. We made this decision together. I cook all the time and it doesnt even completely work. It caught on fire because they didnt connect it to the gas thing properly. It wasnt a plumbers fault. They didnt make the stove correctly so I am upset. Its documented through the repair person including the type of visits. I even had a plumber come and look at it separately from the repair person. Even the repair person said Viking is not very good at standing by their equipment once we get it. And thats from the person whos selling it in his store. Unfortunately, Im all the way in Hawaii so I realize they dont want to pay shipping. I had a KitchenAid prior to this and I didnt want an electronic motherboard. That was another big decision maker, cause its very humid in Hawaii. In Vikng, the knobs are on the front so I felt its a better investment cause in the long run the motherboards breakdown. Also, theyve had to move the range in and out and its gotten scratched, not because of anything Ive done. The racks are now uneven inside of it because the repair guy has had to take them in and out so many times. My husbands tried fixing it himself but the only thing thing that works properly are the burners on the top and thats it. Everything else is wrong. Ive had to call Viking when it first caught on fire. Its still under warranty but it is only good for so far. And in the first three months, this thing has had four repairs and thats not right. They should try to work with me and replace it. But theres been no contact and no accountability.