The Viking refrigerator has been excellent. However, the experience with the third party dealer was lousy. Three of the five pieces that I ordered had damages. They were cosmetic and not in a location where anybody would see but were pretty significant damages.

The Viking refrigerator is well-lit and well-designed. The only criticism I have is that when we open up the bottom drawer and let the icebox fill up to the top, as we pull out that drawer that has the icebox, the little metal piece that you flip up and down to turn off or on the icemaker very often grabs a roll of ice cube, shoots them into the back of the refrigerator, and they come flying out underneath the freezer compartment. If I was 30 years old picking up the cubes it wouldn’t bother me as much, but Im 70 years old and having to lean over and pick up the ice cubes when they fly across the floor is not something Im enjoying. What weve been doing is once the icebox is filled, we flip the metal bar up and we leave it off until the box is fairly empty and then put it back up again. I don’t think it has to do with a malfunction and that they could fix that without redesigning the refrigerator.If someone asks about Viking, I would tell them to consider making sure that they look at the design of each of the refrigerators and make sure that this particular design is something theyre gonna be aware of in case they buy this model. This is a problem Im having with this model and maybe another model doesn’t have that problem.

I was selling the house and wanted to use some upgraded name. Ive known Viking for years and it seemed to be a better deal. I replaced the GE appliances with Viking. But unfortunately, even in the short time that I had it, we had problems with the oven and refrigerator. And the more I talked to people about it, the reputation has really turned bad like Viking is pretty poorly made now. Knowing what I know now, I would never buy a Viking again unless I hear that theyve really improved their quality. However, I like the refrigerators Dutch doors where its open on each side. Their team also had good follow up on the service I needed.

When we bought the house, the owner bought all Viking appliances but have never used it. When we came here in the house, everything was brand new. We have the Viking refrigerator for three years now and it is a good quality appliance. But I was surprised that within those years, there was some water leaking from the freezer and then the refrigerator was broken. But the Viking team was very helpful and someone came here and fixed it. Other than we have to have the service, its door has more spaces compared to other refrigerators and they have a bunch of options. And we can also cool fast with it.

I bought this bottom freezer french doors 36 counter depth refrigerator 19 months ago and the freezer is icing up every few months. Its a total disaster and I am tired of constantly having to throw away food to unfreeze it. Once I spend hours doing it, things get back to normal for a month or so and then the cycle repeats. Its incredibly annoying and standard manufacturer warranty is expired after a year. Really bad product, you dont expect this from a newer fridge, especially Viking. Not living up to its name at all.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still havent found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldnt work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem. In dealing with Viking Customer Service, they didnt even bother to be charming. The people I spoke with were defensive, unsympathetic and unpleasant. Maybe they have had too many fed up customers and are tired of all of us. They simply told me to try another authorized service dealer in my area. Frankly, this is outrageous. I had expected more of a company that charges $5,000 for its products. The quality of the unit is low. The customer service was poor and the authorized service dealer (Mr. Appliance) is even worse. I will never ever buy another Viking product again, of any kind, and under no circumstances could I recommend Mr. Appliance of New York City. They do not have even basic competence.

Less than five months ago I purchased all new appliances for my kitchen. I wanted a reputable brand that would last for years to come. Viking is a name you hear and immediately think high-end. Their appliances fit my style perfectly, simple yet classy-looking, so I took the plunge and ordered myself an entire Viking kitchen, not a cheap decision but my kitchen is MY space, so I splurged.My stainless steel refrigerator (double door on top, pull-out freezer on bottom) has been constant problems for me. Im actually not fond of any of my appliances but the others have been overlooked due to such shockingly poor quality of my refrigerator. First, the ice machine works completely randomly... one day a full tub of ice, the next nothing. Next, in less than three months time a shelving frame has completely cracked all the way through, and there is hardly any weight on it at all. Now, the produce drawers are sagging inwards and I do not trust the shelves in the least. It seems like it is constantly something with the unit. I had hoped to love my new kitchen but now Im so upset that, for the money I spent, I do not have appliances I can be proud to show off.

Viking refrigerator VCSB483DSS. Purchased this very costly unit in late 2008. The ice maker and water dispenser has failed many times, we had to pay to install a heater inside the unit to stop it from freezing. The motor that turns the ice maker has broken twice. The door hinge has been replaced twice. The ice drawer has split. The water pump has malfunctioned three times causing the entire interior of the freezer to freeze over and today another $425 to replace the touchpad thermostat. My floors are ruined from all the assorted leaks. Should have just bought a simple $900 refrigerator from Sears. We have spent $3000 on repairs. Total failure. Never again for Viking.

Every time I open the drawer, theres too much ice in the ice bin and it would spill out all over the floor. Viking is saying that it’s the design flaw and they wont send anybody out to look at it. Im not happy about it at all. I’ve had it for a year now and it was still under the warranty period although it has since expired. We designed the whole cabinetry around the fridge and I don’t wanna just swap it out. That would not be a great result but I am worried. Otherwise, it’s a good fridge and I like it. It has a nice base and it does what it supposed to do. It looks good and it works. There’s a special temperature drawer in the bottom, which is kinda cool, but it’s nothing I really use.

The oven of the first range we got didnt work at all. We had a technician out but, unfortunately, it didn’t work so we had to order a new one. The company that we bought it from made it smooth but we had to wait two months. It was aggravating to get a new one but it was okay.

I love all three of my appliances from Vikings: the fridge, stovetop, and dishwasher. I would absolutely buy Vikings because theyre very reliable and sturdy. Im very happy with the dishwasher. So far, Ive only had it a couple of days. It was on sale and half price so I said that Id have that.

Ive had my Viking Refrigerator for about five months now. Everything is great. I love the quality. My refrigerator is awesome. Im very satisfied with everything. I recommend it to everybody that has come to my house. I tell them, “Go with Viking. You will not regret it.” The delivery and set up were very easy. It was just, we had a little bit of a hiccup due to the pandemic. Our oven came later than the rest of our items. But it’s understandable.

When we remodeled our kitchen I decided to purchase all Viking appliances based on their reputation, and I thought they were built in the US. I have had issues since day one and have never really had anything resolved satisfactorily by Viking. My double oven has slow heating up times, uneven cooking, even on convection, and now has issues with the digital timer. My biggest disappointment however is the refrigerator. I was so excited to have a large all refrigerator in my kitchen. It has had multiple cooling problems since day one. I think the real problem has never been diagnosed and is now so bad that it is not fixable. I have spent over $2000 on repairs and it still doesnt work. The door is simply too heavy for the hinges and will not close in the top left corner. This produces massive condensation on the inside which freezes. It also causes uneven cooling where my vegetables in the crisper at the bottom are frozen and the milk on the middle shelf is warm. We have replaced the gasket and adjusted the hinges but it simply will not close the gap. This is a design problem. Disgraceful for a product that cost over $7000. As of yet Viking seems on interested in resolving a problem. They are certified repair company has said that they are unable to help any further.

We had run our course with other good, run-of-the-mill brands. One was a side-by-side and my wife liked it because it was a counter-depth but it didn’t have enough fridge space and had too much freezer space. It was a Samsung that had four doors and a three-zone in it. They were good on their warranty but we had nothing but problems with it. Then I had to wait six weeks to get a check from them. So I said, Nevermore. I’ve seen Viking Refrigerators in homes. They had built-in units in nice, fancy custom kitchens and I knew of their reputation like a Sub-Zero. Plus, I liked the simplicity, the build and the feel of the Viking refrigerator. That was what I set out to buy in the first place. We had a very good experience with the Viking dealer and we were well-served by the individual who sold the appliance to us. The one we got has a French door and the bottom drawer. It was the only model that was standalone and the rest of them were for custom kitchens. Its top-shelf and I’m very pleased with its quality. I like the feeling I get when I open up the door then the LED lights illuminate the inside and just slowly fade. It’s very pleasant to operate and it has lived up to all the expectations I’ve had of it.

My sister had a Viking Refrigerator and I also chose them because my LG broke and I wanted a counter depth refrigerator, basically with the luxury of a high-end refrigerator, but not having a built-in. A built-in will run you $10,000 to $12,000, so I thought it was a good idea to go with the name Viking. It really fits my kitchen as well. The price was on point and I didn’t consider anything else because of it. The quality of the refrigerator is good, so far. It seems to keep my food a lot fresher than my LG did. However, the refrigerator door doesn’t stay all the way down in that lift. It also makes ice so fast that when you pull the door open, ice cubes fall out. It’s not a defect and it’s not such a bad thing, but its not perfect. Nevertheless, I like the handle of the refrigerator because it matches our Wolf oven. Im all about the look and I would tell others to definitely go for Viking Refrigerators. I would also tell them that I could actually go to Costco with the comfort of knowing my food is going to last.

Before we purchased a range from Viking Ranges, my husband knew about the product and liked it. It was due to the companys name and because we liked the look of their product, that we went with them. We got the fridge, the oven, and the range. The range that we got is good. We havent had any issues yet with it. Weve just started using it about a month ago because we have just moved into the house which was previously under construction. For the last month, the range has been working fine.However, I surely wont ever buy a Viking product again because Ive tried to get through to Customer Service to tell them that I have a problem with my fridge, was on the phone for 40 minutes, and spoke to five different people, but I never got anywhere. So, Im not happy with Viking. Moreover, nobody in the area where we live in Toledo, Ohio, which is not a small city, will service and fix Viking products because of the experience that theyve had with the company. So, I have to go an hour away to get somebody to come in.

I liked Vikings brand equity and overall integrity. The registration was easy and the quality of the range is great. The grill is great too and so is the uniformity of cooking. We love the product and were very happy with it. The entire kitchen is Viking - the microwave, dishwasher, range and refrigerator. Their functionality and style are also great. We had a small issue initially. We had a gas leak. They scheduled service which was a little further out than I wanted. Without me initiating it, they contacted another company and got them there even sooner. They were quick to send out a service tech and they rectified it. Overall, it’s a positive experience. Viking was very responsive and proactive.

We bought a home with an Italian Fhiaba refrigerator. We had a lot of problems with it and we had to replace it. It cannot be repaired and we only had a certain amount of money that the manufacturer had given us to purchase another refrigerator. The Viking was on sale and thats why I purchased it. It was not my first choice though. The drawers for produce, meats and cheese storage bins are so cheap and I was shocked at the interior for a Viking product. I was sad to lose my Italian refrigerator which was well-made and had beautiful interiors. I would not have bought the Viking refrigerator but it was at the right price, so I ended up with it. But would I buy another one? Absolutely not. We purchased a completely renovated home, and all the appliances were Vikings. The six-burner gas stove and the microwave are all okay, and they work great. But I would not recommend the refrigerator. When I knew I had to replace my previous refrigerator, I went onto several websites to read reviews, and very few of them were good. But my husband wasnt going to spend more money because we bought a house with a $10,000 refrigerator that ended up not working after two years. Even the plastic inside of a Sears Kenmore refrigerator is better. Viking has these soft close drawers for cheese and veggies, which are awful. I have to treat them with kid gloves, because Im afraid theyre going to break on me at any given moment. The company that owns Viking make commercial grade refrigerators and U-Line is one of their products. Its an amazing refrigerator. Why dont they use some of the same materials? Viking has been synonymous with high-end quality. But they really fell short on this one. Looks good on the outside, poor quality on the inside.

We’re on our second Viking refrigerator because the first one failed after approximately eight years. The newer refrigerator which we got last year is operating great. It has not had the same problems at this point but having to replace a Viking after eight years, Ive never had that kind of circumstance with any other refrigerator brand. There are some parts that get frozen then they start to melt and leak in the refrigerator. They dont go out to the drain. There is this freezing thawing process that is part of the regular refrigeration process but the pathway for the melting gets blocked up. It gets frozen too so the water accumulates in the bottom of the refrigerator. That had happened a couple of times.Ive had problems with a variety of Viking products from double ovens to the refrigerators. I have two homes and I have full suites of Viking appliances in both kitchens. I’ve not been thrilled with them. Viking is overrated. They have a cachet but their performance and reliability do not live up to that cachet. There are lesser prestige brands that perform better than Viking.

I remodeled my kitchen in 2018 and purchased all Viking appliances. Less than 2 years later I already have problems with the dishwasher (the detergent door doesnt open during the wash cycle), the freezer stopped making ice and the door to my steam oven spontaneously shattered when I opened it. I know this sounds crazy but it is absolutely true. I was opening the door, heard a pop and all of a sudden the glass started shattering.When I contacted Viking I was told my appliances were out of warranty. They only warranty them a year but who expects these expensive, high end appliances to start having problems so soon? My old (non-high end) appliances lasted 20 years! I never once had a problem. Whats most upsetting is Vikings attitude. I thought I was purchasing high quality appliances from a reputable company but thats not the way I feel anymore. Their customer service is terrible. They are slow to respond to emails and phone calls and truly dont seem interested in helping their customers or standing by their product.I had one service company they recommended come and leave with out fixing anything. The service tech said I should just put the detergent pod in the utensil holder and he glanced at the ice maker, said there was an ice cube stuck and declared it fixed. So here I am, a month later with nothing resolved. My biggest regret is not researching. Before you buy: research, get recommendations from friends, visit different appliance stores and talk to the sales people. And read reviews on web sites other than the brands site. I noticed Viking has no negative reviews on their site.

The Viking fridge problems are a thing of the past. I recommend Viking. They look beautiful and Viking customer service goes extra mile to fix any past problems. I own 2006 fridge and would buy another one at any minute. Thanks Viking.

We were doing a remodel addition to an old family cabin and when it came to looking at appliances, Viking had the right size, the configurations that we wanted, and it checked on the boxes. Plus, weve had a Viking stove for a very long time. However, weve had major issues with the refrigerator. Were not in a remote area, but its not as highly populated so getting service people out has caused delays. Were actually on our third Viking refrigerator. The first one had been damaged in shipping, and the shipping caused some issues because of the supply chain. Then it sat in our garage because of construction delays. When they came to unbox and install it, it had major physical damage, so we didnt go any further. It took a while to get one, but they found it, and then we had nothing but problems with that second one. Alarms were going off all the time, it wasnt holding, its cold in either side, the ice maker wasnt working, it was horrible. Weve had to throw massive amounts of food away because we bought all new stuff for the cabin so its been a pain.They had somebody come out, did a couple of things, it worked for a day, and then we have more issues. They replaced all these different parts to it and this took us quite a long time because the service company doesnt do repair. Finally, they realized that they would never be able to get it worked so they ordered us another one and that one was delivered and installed and its worked really well, except for the ice maker.I understand the delays in getting attention placed on our case. Im usually a pretty calm person, but I had to get a little nasty with the sales rep because I didnt feel like she was helping. The holidays are coming. We needed refrigeration in our house. It was difficult so I had to put my foot down and demand a loaner. She ended up coming through with that and then she said that I would have to pay for it as well as the delivery and installation. I told her I wont. It was a back and forth show.Also, every step of the way, somebody made a commission off of this and so they needed to come to the table to help a little more. We felt like we got a fair price, buying two Viking items and get a set of cookware free, and we got a free microwave, so we wanted to make this work. Plus, we have wood paneling for the doors. If we were to switch and go with a different brand, which we wanted to do, it would have been a major additional cost to us. Well, Viking has been responsive. Its a $10,000 refrigerator and so they need to go through what they need to do to make sure its working right before they scrap the whole thing. It was just really frustrating while it was all happening.

We remodeled the kitchen and we wanted to go with something that was of really good quality and something that was gonna last. It felt like Viking was the way to go. We have some friends that have Viking appliances, and they also recommended it. We bought our Viking Range at Best Buy. It was delivered and hooked up. Everything was fine from the beginning and we love it.There was an issue with the stove. There was a knob that was not working correctly, but the company came out. They were referred to us by Viking. They fixed it, and we havent had any issues ever since. The qualities are great. I cook a lot, and I feel like all the items, the fridge and the stove in particular, are very sturdy and heavyweight. They seem to work better than the last stove and refrigerator that we had. My wife and I are very happy.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

The kitchen was already here when I bought the house and the person that lived in it before I did recommended the Viking Refrigerator to me. Its a good overall appliance. From one day to the next, it stopped cooling. The main machine was frozen and thats why the cooling could not get to the fridge. But now its all fixed. I love Viking.

The counter depth side by side refrigerator is great. The freezer is a drawer pull out from the bottom. The only issue we had was the ice maker kept freezing up due to a lack of insulation from the refrigerator above. They had to visit us 4 times to retrofit it and get it working. So far so good. The price was a bit higher than Samsung, but hopefully, itll last longer. The design is great for us and it looks great. My wife is happy with it.

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

I didnt like that the Viking refrigerator that I had was difficult to defrost. I also had to call customer service because the refrigerators light was not working and somebody said that the motherboard was not working. So, there were three times that they came and changed, and then they replaced the fridge altogether. The technicians were fine, but it took me a long time. I got the refrigerator in February, and finally, the replacement came and happened in April. Still, overall, Im satisfied with Viking.

I’ve known about Vikings Refrigerator for years. They were in my family growing up and I liked their dependability. I like the design of the unit I have. But I had a poor experience with my Viking dealer, an online dealer. I purchased from a company called Appliances Connection and theyre out of New Jersey while I’m in Atlanta. I knew exactly the model I wanted and did everything online.But there were problems with the communication between the sales representative when I ordered the unit and the shipping department, and theres the need or knowledge of being service oriented. It was committed to me that it going to be a white glove delivery experience and that the old refrigeration unit would be removed. But when the delivery people got here, they dropped the Viking Refrigerator in my front door and left. I wasn’t able to inspect it and I had to struggle and had to pay them additional cash to be able to get the old unit removed. Other than that, the overall quality of the refrigerator is great.

I had a kitchen remodel and they installed the Viking range, and the unit itself was level front to back and side to side. But the cooking surfaces, which include the range top and the ovens, were not level. They dipped down in the front. I only noticed it when I was making Christmas morning breakfast and I was cooking pounds of bacon on the griddle that covers both the burners. All the grease was collecting in the front of the griddle, which is not safe. If I had not been paying attention, it would have overflowed into the front, right into the burner and cause a fire.I called Viking to state that I had this issue, and they sent one of their authorized service people to come out and look at it. The tech guy was by himself and he couldn’t do much. He fiddled around and then he left. I got a phone call a couple of weeks later that said, “Your case has been closed. There is nothing that can be done with your range. I went back to Viking and they were like, “We got a copy of the report and the report states that it’s an installation problem which is not our issue. You need to go back to whoever installed it.” When they came out to look at my range, my contractor was here. He was talking to the service man and said, “Everything is perfect. I followed all the instructions. Everything is laid out the way it’s supposed to be. Nothing is butting up against it.” It went back and forth and finally, I asked for another different authorized service company to come out. Before they came out, Viking called me and said, “This second opinion you’re getting is not covered.” The second service company came out, and they came out with two guys. The older gentleman looked at the range and said, “Your surface isn’t level.” They took care of it and now its level. He gave me my slip and I was like, “How much do I owe you?” He said, “We are charging Viking for this. It is their problem. You’re not paying for this.” Overall the Viking range is a wonderful thing to cook on when everything is okay. Up until recently, I was cooking for a very large family and boys eat a lot of food on a four-burner cooktop. Now I have an eight-burner range so I can cook to my heart’s content and not have to shuffle things around, shove them in the oven or put them in the grill. I got the range and it came with a microwave drawer which is wonderful. The only thing that I did not get was the range hood because they charge you for it and then they charge you for the fan motors separately.

I looked at Viking Ranges and the Wolf Stove thats in the same townhomes that we have and I liked the styling of Viking more. It was also on sale so I found a better deal on it. I like the Vikings quality a lot. I liked that its more mechanical and not as electronically based so I dont have to worry about a computer system going out. I like the broiler underneath it - its awesome. I also like the gas ring that has got different level of flames coming out, so the heats pushed up more. Those are whats great. But I really dont like how the oven vents at the back get so hot. The guy who sold it to us was a nice salesperson and I had a technician come out as well who was good. The Viking Range is high quality and I had a professional experience with the company.

Ive had my Viking range for about six weeks and I just started to get used to the noise of the fan. But so far, it cooks very well. I’ve always heard of Viking and a lot of places were pushing it. Their reps were excellent and they knew very well. They answered all my questions. They even said how much they love Viking and I’m going to love it. Then, because of my situation with the hood range recirculating, I was told it was better than Wolf and the one that I got is a much safer situation. I have the 3 Series so it’s different. It’s not like the 5 or the 7 and I love the 3 too. It’s just perfect for what I have on the top. It holds my pots nice and its a nice stove for my house. It was also much prettier looking and I liked it better instead of the red knob. I like its knobs versus my old type of stove which was electric. I also like that the Viking is very clear-cut simple. The range is of very good quality, very solid, stern and very powerful. When I used to fry stuff, I used to get oil everywhere. When I fry stuff on here, I’d barely see any oil. It means that the simmer is more professional than what I used to have. Plus, the cleanup is so easy.

Dana is the cook in the family and he’s done lots of research on the Viking company. We also visited many stores and tried many models. This is his second stove. He originally had the 36-inch that was black with brass trim all over it and that’s what he really wanted to get this time. The oven enameling of the first range flaked off, so they had to replace it for us. The dealer was great and customer service has been very good.He really likes that there’s a smaller oven where we don’t have to heat up a great big oven to cook. He uses the griddle a lot and likes the speed that they cook at because of the high heat. He also likes the grill, the dual fuel and the six burners. It’s an impressive piece of machine and the quality of the stove itself is superior. The one thing I know that we both miss is that Viking has taken the clock off of the face of the stove. There’s no time at all, which we relied on for our time in our kitchen. But Danas very pleased with the stove. It has many features that I know he likes to use and we’re very impressed. It’s a Cadillac sitting in our kitchen.

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

Viking is in my budget range. Also, Ive read a lot where they say Viking will have good maintenance. There will be people who will come out and fix it when somethings broken. Maintenance is important. I like the consistent heat. The range has been cooking well. Every time somethings not working, I have called the dealer and they have helped to contact a local maintenance supplier.

I bought this $11,000 stove from Viking Ranges and five days later, something went wrong. I called and they had someone out here quickly and fix it. Im really happy with it. Its a great product. Everythings fine and I would recommend them.

I love the quality of Viking Ranges. My husband had a restaurant before so we had some of their products. We picked it because there’s no electronic stuff. It’s very simple. We tried different stoves and they have electronic components in them and they went bad quickly. On the last one we had, the little plastic with all the stuff that they have where they push the button burned. So, we got fed up with it. Our favorite feature so far with our Viking is the burners. You can put four pots and pans, big ones at a time, and have enough space to cook without having to move anything. Also, the lady who helped us at the dealer was super nice. Not only did she know what she was talking about when we asked for stuff, she showed us a couple of them. Viking is worth the money that youre spending on it.

We had a Viking range and refrigerator in our old house and the range was fabulous and the fridge was terrible due to the interior water dispenser that constantly leaked water that pooled inside the fridge. When we moved to our new home, we needed to, once again, buy a new fridge and we (stupidly) purchased another Viking fridge because we were told the interior water dispenser was discontinued because it was a defective design. NOW, we have no water dispenser and we have an entirely new problem -- where the ice maker sprays water all over the inside of the freezer causing a film of ice to cover everything.Now, I have to defrost my freezer ever 3 weeks like my mom did in the 1970s by taking everything out and scraping chunks of ice out of of the freezer. When the ice maker DOES work, it makes one tray of ice about every 12 hours which is not helpful for a family of 5. We have had the freezer serviced 3x which has cost us a thousand dollars and each time the repairman tells me how many Viking fridges he is called for -- and how AWFUL Viking customer service is. They wont even return his calls. If I could give them a ZERO, I gladly would.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan. After two years, two refrigerators and 15 visits, the Viking refrigerator is working like it should. Its a nice refrigerator, but we went through a lot of troubles. Between two refrigerators and the repair, every time they repair it, you gotta take all the food out and I probably got scuffs on the floor. We wont get Viking again. We paid four or five times as much purely because Viking has such a good reputation but the worst thing about our house was this refrigerator. It got so bad that we called the attorney general of Minnesota who stepped in on the case. Viking’s been very polite when we call them up. The problem is there are different groups to work with - my contractor, Vikings, Ferguson, the person who installs it and a different person who repairs it.

Less than a year ago, when we needed a new refrigerator, we were talked into buying a new Viking (as opposed to a Sub Zero that served us so well after many years). Worked fine for the first 8 months or so but 3 weeks ago we realized that our freezer temperature (and then the refrigerator itself) was going up. It got up to almost 70 degrees. We quickly put in a call to dealer who sold and installed our refrigerator. They could not get to us for 3 days because of the Memorial Day week-end. We took everything out of the freezer and refrigerator and took them downstairs to a little portable unit.The service tech called us back the next day and told us to turn off the refrigerator/freezer and leave the doors open for 24 hours. The unit started working the next day so we put everything back in it. The service tech came and told us to keep things away from the vents and that would probably do it. Refrigerator/freezer worked for another 5 days and then it bombed out again. Once again we removed everything and brought it to the small unit downstairs. Once again, it took 3 days to get the service tech back. He put in new control boards and said everything was fine. And again, with great optimism, we moved everything back into the unit.Last night, while making dinner, the upper vent in the refrigerator started making a loud noise. I immediately grabbed my phone and took a video. The freezer temp was already at 16 degrees and going up. Guess what we did? We again moved everything out! We called the service tech right away and sent him the video. He will be here in 3 days. Obviously we are extremely discouraged about this $10,000 unit. And I am extremely tired of running to the little unit downstairs everytime I need something. Give us back our Sub-Zero!!!

We bought the freezer and refrigerator from Viking 12 years ago. The freezer is still doing great but the refrigerator went out. It would freeze up, and one of the default wires were loose. We hooked it up and then it had another problem. When I called in with problems, they were good about helping to get somebody to look at it. I had two different Viking certified people come out to work on it and they took it quickly apart, defrost it totally and then put it back together and say my drip pan wasnt lined up properly. Both times someone came it cost me $800 each and the second time I decided to just replace it because itll be cheaper in the long run.When I got the new one, the door seal on it would not seal. We travel a lot and we come back home and see that there would be rust inside our brand-new refrigerator. It took three times to get somebody to figure out the problem and fix it and had it slamming shut. Were loving it now. It’s great. The new lighting is so bright and pretty and I really like it. The fridge isnt pretty when you open it up and you see this $9,000 refrigerator with rust inside it, but its still a good deal.

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.

I heard better reviews on Viking from people that have had them, and I wanted to go in the direction of a range like this only because less bells and whistles means less to break. The quality is good. The door handle wouldnt open one time and the rep that came to do the repair was excellent. He was on time and it was easy to make the appointment. They were very good and professional. I also like that they took care of the problem quickly. Plus it was covered under warranty.

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

It’s been the worst nightmare that I’ve ever experienced on an appliance with this amount of money. I had a Hardwick oven when I bought my house in 1985. I replaced it because we couldn’t get parts with it, and I needed a whole kitchen. So I figured I’d buy really good high-end appliances. So I bought an Electrolux refrigerator and then a Bosch dishwasher. I got a Viking electric wall oven, convection microwave, and a range. I’ve had problems with the range coming in cosmetically. There were a lot of inherent little scratches, and they took care of that. I couldn’t get it to work as well. For some reason when you put it on convection bake, it shuts off. It’s got a mind of its own and this is a $5,000 appliance. Thank God I bought it from ABW because they’ve been wonderful to deal with. After a year and a half, I had every single part replaced three times including cosmetic parts. The other thing is every time they come in and they would take it apart, the repairman would inherently scratch the surface or would chip on the bottom because it’s porcelain-lined and has to take the bottom out. I also have to check and put my hand over the vent to see if the heat is going on and I shouldn’t have to do that. So I finally convinced them that it’s a lemon. Viking had their representative come out from another repair place because they didn’t believe that the people at ABW were handling it properly. The representative replaced the part and it still didn’t work, so Viking replaced the range. The second one was a little better. Then when I turned it on and off, I still have the same kind of issues but I can’t go through a repairman coming in my house for another two years. They need to fix it. It’s a damn oven and it doesn’t work on the convection bake cycle. I like the convection bake cycle, that’s why I bought it.I probably have the biggest file on them. What’s really bad is that I found out later from another guy who delivered that this Viking range has problems and they just wouldn’t admit it. There’s something wrong with it and its motherboard but I have no idea what it is and I need it to work. It only came with a one-year warranty, but they promised to give me a two-year warranty on the replacement because of the issues that I had with it, and I haven’t heard anything from Viking. I reported it to them because I thought it would be a learning experience. The other thing is the cooktop. We bought it because it has steel burners and a porcelain back top. I cook nothing but the condensation of the water. With the other top I had, it stained in two places when the condensation of the pot hit the water. It was a mess. But this one seems to be better. I haven’t had problems with the convection and I haven’t had operational problems with the electric, but this gas has been a huge disappointment. If it lasts how long it lasts, I will never buy another Viking product again. It’s like it’s possessed. It’s supposed to be high end and not a cheap appliance. I wish I had my 30-year-old Hardwick back. Otherwise, I’ve had no problems. It’s a beautiful-looking appliance. I would never recommend to a friend to buy a Viking.They’re coming on Friday and would be replacing the two cosmetic parts that were scratched upon delivery. I have to stay home from work again for them to come over. This has been going on for almost two years. I have my daughter who’s an attorney and I was going to sue them. They had two contractors who came out and two different companies who said that there’s nothing they can replace it with anymore. They replaced it, but it was a fight.

We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, and hood from Viking. Their stuffs not cheap. We spent over $20,000 on these appliances. However, weve had issues. After only two and a half years of use, weve had the fridge repaired four times, the dishwasher three times, and the range twice already. So, were very disappointed with the products. Ive had appliances that cost 500 bucks and lasted better than these. The products had poor quality overall.

We got a Viking refrigerator that was a brand new floor model even though I’m a die-hard Sub-Zero girl and I only like Sub-Zero. If I would have paid about $10,000, then I wouldn’t have been super thrilled. Then during delivery, we got a leaking seal on the freezer that we needed to deal with. But I haven’t dealt with that yet and I’m assuming that’s under warranty. Also, if they were gonna sell a $10,000 fridge, then they have to make sure that it has dual compressors where one gets the fridge and the freezer. So while I’m not super happy with the Viking, its overall quality of the refrigeration is good. My produce seems to keep not quite as long as the Sub-Zero but the Viking is better than a standard refrigerator one buys at Home Depot. The lighting is also very bright and good.

We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesnt come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things. Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldnt see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when youre trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

We completely renovated our kitchen with new cabinets, marble counters, and all Viking Pro stainless steel built in appliances with the sole exception being the Bosch dishwasher. In the 10 years since we purchased the appliances, we have had repeated problems, year after year, with the double ovens (VED0127SS), microwave (VMOR205SS), nat. gas cooktop (VGSU1626BSS), cooktop downdraft (VIPR161SS), and refrigerator (VCSB423DSS). We paid $19,115 for what we thought were the top of the line appliances. Their service providers do not help much, and their customer service is terrible and useless. In hindsight, we should have kept our GE Profile appliances that came with the original home purchase and had no problems. Viking claims to have very satisfied customers but I have not encountered one. I will go out of my way to not recommend Viking appliances to all including my enemies.

There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and its excellent. It did exactly what it advertises it does and you know its well. It looks good in our kitchen and it works. We have three young kids so for us whats important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as its high functioning thats great for us.However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasnt ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasnt there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamonds fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond cause I was like, Can you give me a call? and he just wouldnt respond. And then I had to literally track him down. We needed the range and Ive never been frustrated and I dont understand why I cant get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. Its unfortunate for me that theyre the closest distributor of all these parts or products thats in my house now because Im trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.

We needed a range that fits so we looked around and we heard of Viking. I looked in the store and I liked the look of the range. It was 25 inches deep which was the right size for our already built kitchen. It also had the right functionality. We saw several competitors whose second oven was way too small but Viking also had two good sized ovens in a 48-inch range. Plus, we’ve been pleased with the gas cooktop. It seemed to be much more efficient than our previous gas cooktops.We used AJ Madison online and we went with them rather than locally for the speed of delivery. I want the range as soon as I could so my wife could start using the kitchen. They promised us delivery within 10 days. However, it still took 21 days. And then the problem was that they did not install at the same time of the delivery which was what I would asked them to do. So, we then had to have the range sitting on the metal screw unable to get it hooked up for nearly two weeks because they didnt install the legs properly on the range. It was potentially damaging the hardwood, and it was a truly terrible experience. The timing and the delivery experience was poor. Plus, we had to have someone come in and install the range instead. We were better off going with the local company after all.There were other problems when it was installed like, aesthetically, the dials on the front of the range were not level, so they were all over the place. Another thing was the part hooked to the range underneath the oven was bent and so we had to have a replacement ordered. The oven doors were not level and they sloped off it that those in the left don’t want to slide down to the left. The right won’t slide down to the right. Also, within the oven, there was lots of the kind of ceramic coating that had already chipped off. So, we are having a replacement in the interior of the oven as well. We got to the point where we were wiping sharp ceramic shards. It has been three weeks now since we had the Viking technician out to look at the range and I’ve had no communication when they are going to come and fix it. I contacted Viking two times trying to find someone who could help me install. It also took a week dealing with the Viking reps to get them to have a wise conversation. I found Viking to be very unresponsive. So I like the range itself and the quality would be very cool but it was awful for a $12,000 range. It has not been a great experience all way around.

In 2012 we replaced a 14 year-old JennAir oven and microwave, which were old but working fine, with what we thought were upgraded Pro Viking products. We are sorely disappointed with both but I will focus on the microwave for now. VMOS201SS with trim kit came to over $1000 with taxes and looked lovely. However, the control pad is impossible to clean and the microwave oven, after 4 years of moderate use for reheating only, works intermittently. Sometimes it works... sometimes it is dead. Apparently there is a switch in the door that is malfunctioning. Repair company that services Viking charged $160 to look at it and ordered a new part from Sharp, who manufactured this piece of junk. That was in early January. I am writing this in mid March with no part in sight. Repair company is not at fault. Viking is stalling sending the part. It is not worth replacing the part at this point so I will reuse the trim kit and order from a different manufacturer. Frigidaire FGMO205KF looks like it will fit and has good reviews. I will never buy another Viking product.

Ive known Viking for many years then at one time, we had a good offer and my wife liked it, so we got their refrigerator. The quality of the product is good but I have a minor issue with the ice maker. Every time I call for ice, I cant get this to come out. The ice seems stuck, trapped inside between the box and the dispenser. The flap that opens up to drop the ice is always stuck. Viking has sent someone out, looked at it and said I would be ordered a new ice maker. But we have not gotten it yet. Other than the ice maker problem, the fridge performs well and everything works great.

When I purchased my Viking refrigerator, it was a good price and the built-in lock on the counter was good. However, I dont know if its the fridges or the customer services fault, but I was starting to get water pooling in the bottom of the freezer. Ive got some damage in my wooden flooring and my pantry. I sent a complaint back in February and Im finally starting to get a response. The technician was out last week. It took six months to have someone come look at my fridge, and Im not sure why it took so long for them to get back to me. They have poor service and Im not very happy.

The quality is good. The only thing I dont like about the range is the burner is chipping already. Other than that, its a great range. I highly recommend it.

In the past 9 years we have experienced 4 ice make repairs/replacements, a refrigerator door recall, and a motherboard replacement in our Viking Built-in bottom refrigerator. Now it is making this loud humming noise. The repairman said it is the fan drying up the moisture and there is nothing to be done about it. It is so loud that people think a car alarm is going off. I say, No, its just my refrigerator. We just keep purchasing extended warranties. Oh, did I mention that the motherboard of my electric oven went out just before the holidays, and the microwave had to be replaced after 5 year. I want a new refrigerator but my kitchen is all Viking and I refuse to buy another Viking product.

I purchased my brand new Viking stove on May 30, 2018. It is now August 21 and I still have not been able to use my oven. The first day we put the food in the oven it was making a loud motor like sound. I immediately called Viking and they told me they will have a service repair come to my house to see what the problem was. Their service only comes every 2 weeks so I waited for them to come then waited another 2 weeks for the part to arrive. By the time they actually came which was 3 hours later than the scheduled time the repairman wasn’t able to install it. He said he would come back the following week so again I waited for my next appointment all day long for no one to show up. Finally the following week they came back and installed a new fan and 2 days later it’s making the same noise again. I spoke to Viking customer service plenty of times and they said this was my only option. I have left messages for someone with higher authority to call me and they never call. I am so disgusted at this point and I still have a stove that doesn’t work. I am shocked with their customer care. I would never ever recommend a Viking to anyone.

Viking under counter bar fridge, $2200 plus tax - Purchased from Trail Appliance Richmond British Columbia. I paid upfront in May 2011, and it was received in September 2011. I t was not working when plugged in (no freon), 2 visits from repair man, with wasted time in between, no efficiency. End results: the fridge has not external scratches or dents, the visual inside is perfect. But inside, the workings of the fridge were a complete mess. Oil has dripped into the evaporator pan. Oil has been pumped into the system; the whole inside has to be replaced. This was brand new, never used. Viking has said they are going to replace the whole inside. We requested that they replace but Viking refused and said this was their policy. I guess their policy doesnt cover customer satisfaction. We requested to talk to a manager, but Viking refused and obviously wants to hide complaints. So, here we are after having paid for the expensive piece of **, 10 months after, and the appliance is in the repair shop. Poor, poor unacceptable customer service by both the retailer (Trail Appliances in Richmond, B.C. Canada) and Viking Appliance service center in Seattle, WA. I was planning an outdoor kitchen build and was going to use Viking products - no way. Stay away from Viking products as they are expensive, poorly made, and Viking service is absolutely terrible with no customer service considerations.

We like the pull out drawer for the soda and for the snacks of our Viking refrigerator because its big. But we had a lot of issues with the refrigerator that we got. We had some problems with the icemaker and with the inside of the refrigerator temperature being too cold where a lot of our food got frozen. It took about two months for the repair process to be completed from the time they came to look at it, to the time the parts came in and got installed. The icemaker’s fixed, but I’m yet to determine whether the actual inside of the refrigerator has been fixed or not. But the people from Viking have been great to work with. As far as the experience of getting the refrigerator fixed, the process was pretty seamless. But it would have been pretty nice if the parts were available in the technicians truck and ready for install.

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

Im not satisfied with Viking and I dont recommend them. I bought a whole bunch of their appliances but most of them had an issue. The refrigerator has missing parts and the icemaker doesn’t work. I called customer service, then someone came to my house and ordered the parts. But after that, nobody contacted me. The telephone call is friendly, and so were the people that came to my house. Theyre just too slow.

I have a Viking stove - the broiler broke. The repair person says we need a 6 position selector switch that is no longer available - PJ030015. I called Viking and they essentially said, Tough luck. Your expensive stove is useless because we dont have parts anymore. Outrageous.

I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.

We bought a new house with all new Viking appliances. I was excited as Id always heard good things about Viking. Never will I have another Viking product now that I have actually experienced the quality, and have dealt with their customer service department. As for the microwave, it was only five years old when it caught on fire. Enough said.

We purchased a home which has a Viking Dual Fuel Self-Clean range. The previous owner rarely cooked, so the range should have been like new. My wifes hobby is cooking. The oven temp. was never correct. The self cleaning worked only once. The second time we tried to use it the heat never came on and the door locked. Now the door lock continues to lock and unlock making it impossible to use the oven (this continues to cycle even though everything on the range is off???). Thanks for the heads up in your long list of complaints. We will save enough on service calls to buy a quality product. This expensive, useless, paperweight is going to the curb.

Viking is overpriced garbage. The larger oven bottom metal has warped badly. The stove top burners are hard to auto light. The middle griddle has had a temperature control problem since new and now barely heats up. The fridge/freezer condensation drip pan on the bottom overflows every other month. I believe this is because they tried to not use an electric heater for evaporation to save electricity but it is an energy pig anyways. I changed the ice maker which now works fine because it isnt made by Viking. The through the door ice dispenser has never worked consistently even after being replaced. The hood is okay but is a ** to clean properly. An appliance repairman told me Kitchen Aid is much better quality and the parts are cheaper but more reliable.

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

Ive known about Viking for years but its always been out of my price range. I was able to find a good deal at Pauls Appliances in Newark so I went for it because it is the best for sure. The dealers there were just great. They were very helpful and was telling me all the great things about Viking, so I chose it. They were very knowledgeable about Viking. I love my refrigerator. I like it when you open the doors, the lights come on slowly. And I also like that it has a separate door that I can program for like wine or something else. It is great and I ever move, I am taking it with me.

We liked the Viking refrigerators weve owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish its cheaper.

I used an online Viking dealer to purchase the range and the sales was very good. But the dealer sent out a really bad delivery crew and it cost a whole set of headaches. They sent the wrong person to do the installation and left a scratch on the floor. Ive been using my Viking range for six months and I like the look of it. However, it makes a large banging noise every time I turn on the oven and they told me that its normal. Also, its a product thats so expensive but weve already had one issue where two of the burners didnt light. So they came and fixed the burners within a week. Their customer service team was fantastic and I had a really good experience with them.

From the beginning, the marker decals have been wearing off my oven and cooktop. Viking said they were screened on whatever that means. Now I have virtually not markers left on my oven temperatures. How could a company like Viking produce Mickey Mouse markings?

I had a friend that had Viking appliances and we really liked the appearance. It was something that we were interested in. We liked all the great things we heard about hem too. With our Viking range, I like the quality and the way it distributes heat. But when our range was delivered, there were tapes inside the two glasses and we still have those in there. Thats something that somebody is coming out to look at and they will take it out from there.

We got a Viking fridge as it had good reviews and we like the configuration of the doors and the depth. The quality is really great and the vegetable crisper drawer keeps things fresh longer. Theyve been great at Eastbank appliances where we bought it. Its all have been a good experience, I would do it again.

I spent almost $1000 on a Viking Microwave/Convection Oven - this was a terrible mistake. Service techs have been out 6 times repairing fuses etc. The control panel also broke which trips my circuit breakers. A new panel costs around $500. Ridiculous. DO NOT, I repeat DO NOT buy a Viking microwave, especially the ones that go over your stove. They get funked up with so much grease and dont ventilate at all.

Viking Ranges would have made a good return on my investment when I sell my house but so far, the quality is not good. I have about 5 issues that are in the process of being rectified, like not all burner lights work and when the oven and some of the burners are on, all the burners would light continuously and wont stop. I have called and spoken with them numerous times and I have sent emails too, and they were knowledgeable enough to help me with what I needed. Im waiting for the parts but a week has passed and they told me that the parts department is not shipping anything until the middle of the month. The quality control and the packaging could have been better before the units leave the factory line. Also, it seemed that a lot of the damages were the result of transporting the product.

I was choosing between a Wolf or a Viking and at that time, Viking was having a rebate so I went with them. I like that it was made in America and have the stickers on it but the quality is horrible. On Thanksgiving day, it caught on fire. The conduction oven doesnt work and the regulator for the gas has had to be adjusted three times. The product is a total lemon. Im working with the supplier who says hes working on my behalf with Viking and I am going to go to every review site I can find and post if they dont do something to remedy this $5,000 stove that I invested in. Prior to when I first built my house, I bought good appliances and I was hoping that this Viking would be even better and this would be the last range that I would have to purchase, being of the quality. But every time I bake, it rattles the vent or fan but theyve tried taping it.My husband and I are so disappointed. We made this decision together. I cook all the time and it doesnt even completely work. It caught on fire because they didnt connect it to the gas thing properly. It wasnt a plumbers fault. They didnt make the stove correctly so I am upset. Its documented through the repair person including the type of visits. I even had a plumber come and look at it separately from the repair person. Even the repair person said Viking is not very good at standing by their equipment once we get it. And thats from the person whos selling it in his store. Unfortunately, Im all the way in Hawaii so I realize they dont want to pay shipping. I had a KitchenAid prior to this and I didnt want an electronic motherboard. That was another big decision maker, cause its very humid in Hawaii. In Vikng, the knobs are on the front so I felt its a better investment cause in the long run the motherboards breakdown. Also, theyve had to move the range in and out and its gotten scratched, not because of anything Ive done. The racks are now uneven inside of it because the repair guy has had to take them in and out so many times. My husbands tried fixing it himself but the only thing thing that works properly are the burners on the top and thats it. Everything else is wrong. Ive had to call Viking when it first caught on fire. Its still under warranty but it is only good for so far. And in the first three months, this thing has had four repairs and thats not right. They should try to work with me and replace it. But theres been no contact and no accountability.

Im a furniture upholsterer, so I have a lot of friends that are decorators. I go inside other houses when they decorate and I see the Viking ranges and I like it. At Costco, they have NXR, which is almost the same range but the reviews are really bad. The quality of my Viking range is excellent and Ive got what I need for this moment. This is the first time I bought a range and its a nice piece. Its unbelievable.

I had a full Viking kitchen in my former home but I had to get a refrigerator in a hurry because I was moving. But when I got my Viking Refrigerator last January, I had a problem with it immediately. The freezer door did not close completely so I had the serviceman come out because it looked like it was out of alignment. He said we just have to pull it this way or that so he realigned it. I left town for two weeks, came back and my freezer was so frozen up we could not open it. On one side, there was a tiny gap and all that air was getting in there.When I got back, I immediately called the repairman. He comes only to Tuscaloosa once a week so I had to wait a week. The serviceman came back and said, Youre gonna have to take everything out of your refrigerator. Turn the refrigerator off, let it thaw like an old-fashioned refrigerator, and then find a place to put all of it, then bring it back... So it was a terrible experience. He told me that it was something that happens with that refrigerator and that was a very lame excuse. Everything in my house is Viking and this is just something I have to accept? Thats not why I went with it. There was no repair done. He simply said that I needed to make sure that when the door closes, it is not caught one way or the other so that the air could not get in.But other than that, buying the refrigerator through a Viking dealer has been a wonderful experience. They were very nice trying to accommodate me. Also, my overall experience with the repairman has been excellent. He was great, very polite, very kind and he fixes what the problem is, but I was not satisfied with the fact that I just have to accept it. As far as that overall experience with owning a Viking refrigerator, its not good because I have this concern. Its just not a comfortable feeling. I even asked, Would they do something to replace it? He said, It would really take something big, and this is not something big. I told him that the inconvenience that I had to completely empty my refrigerator, turn it off, let it thaw out, and then put everything back in the freezer is not what I expect out of Viking.

Hi. We purchased Viking side by side refrigerator in 2006 and since then the door wont shut tight. We been calling Viking company in regards with this problem and the technician said it was just a loose screws but never get it right since day one. We are so disappointed with this product because we pay too much for it. So I would never be a repeat customer ever with Viking Appliances. They are expensive and they are just a bunch of sneaky people telling you that their products are good. No way that we are getting Vikings appliances.

A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

Viking is got a good name and I liked the size of the burners. The range is dual fuel, which is what I wanted. Right now, there’s a very narrow slot in the back of the range for the gas piping. If that slot could be made larger, it would make it easier to conceal the piping. Viking could also put in a smaller burner. Because right now, youve got four large burners, and sometimes you only got to cook with a small pan. But I like the ignition. It lights up really quick. Its a good stove.

I wanted a more professional range and for the price, Viking offered the most features in the budget that I was comfortable with as far as PTU, capacity, and self-cleaning. Testing was not offered by similar brands in this price range. The cooktop is great and the baking has been great. It was quick to get it from the company that I bought it from but I wasn’t thrilled with the third party delivery service they had. But it’s all fine. I’m happy with it so far. Viking accommodates different budgets, styles and features so it’s definitely worth looking into.

I heard people were happy with Viking Ranges so I got their product. So far, I like the product. I feel like its the most powerful range Ive ever had. And when some of the burners werent operating right, a dealer came from my area and fixed it. It needed parts, and I just had to wait a couple of weeks for it. And then they came and replaced it. The parts took a while, but I like the people they sent.

We have known for years that Viking a quality appliance, and we chose to go with them because of the name recognition. We also wanted a good quality product. However, there have been some hiccups. One of the refrigerator doors was damaged during the installation. It was installed a couple of weeks before we moved in, and that was when I notified them right away. They came to replace it in about three to four weeks after we moved in. And so, a new one was ordered, but the new one was worse than the one we had on, so we are still waiting on that. A couple of weeks back, I opened the refrigerator door and one of the parts, the locking mechanism to make sure that it does not open all the way broke off. I did not slam it open. It is like a cast metal part, so Im thinking that there had to be a crack or something in there. Fortunately, it is covered under warranty, but if it had not been, that would have been a very disappointing month and a half usage.I did my research, kind of on my own. We were to go through Builders Supply warehouse. Their prices were extremely marked up compared to what I could go get it from Pacific Sales. I had to show them documentation about the rebates and things that were going on, and I was willing to just buy the appliances myself and have them installed after the house was done. But the builder did not want that. So, basically, I was stuck at having to pay thousands more for the same product. That was frustrating. In the initial installation, they had one gentleman and his son installing it. I think that was very poor planning because that was a $10,000 refrigerator that was wobbling and coming off the trailer. He was also struggling to get it off the trailer, It was not enclosed, so it was open to the elements, and that was a little disheartening. I think that their installation should have shown a little more pride of ownership.

I had a Viking refrigerator and it was a later model. The storage area wasn’t big. The refrigerator I have now that came with the house has more light and I like that I got more room with this one than the one I had before. I love my Viking refrigerator.

My son has a Viking range and I also saw it in other homes. I was pleased with it and I got one, too. I went to a company thats a distributor of Viking Ranges and their reps were very good and patient, so I ordered from them. Their salesman was not having to win me, but he kept in touch with me and was very good. The range was installed a couple of months ago and I love its sturdiness. I like its quality and burners, too. Its features are really simple. However, they set the igniter too far away and it wasnt adjusted properly from the factory. So, I had to call them to adjust that and my experience went smoothly. I would recommend Viking Ranges.

Our neighbor has a Viking refrigerator and I like the appearance. It also seems like they last longer. We bought one through Best Buy and the specific sales person was really good. I like that the fridge has more shelves than usual, but when we had it installed and opened it, the drawers were cracked and I am frustrated with that. It would have also been nice for the fridge to make crushed ice, instead of the big ones.

We purchased a complete Viking kitchen which included a range top, downdraft hood, a dishwasher, a Dutch oven, the refrigerator and the convection microwave. We’re satisfied with everything except for the refrigerator because every time you open the freezer, the ice overflows to the floor and I think it’s a design flaw. It doesn’t happen every single time, but the ice builds up and theres no back on the refrigerator, so it goes straight down and falls on the floor. So, somebody has to get to the floor and pick up the ice cubes. But I like the digital controls of the fridge and everything else is fine. Im very surprised about this one item and I know that LG makes their refrigerators so that may be the issue here, but I have heard only good things. I did a research because I know that previously, there were problems with the Viking refrigerators, and I was assured that that had been taken care of. It may be a minor adjustment but weve only had it set in place for three weeks, so weve been dealing with it. If it continues, then Im gonna rattle some cages.

We owned all Viking appliances in our previous home. We had about 14 years of experience with the range, hood, refrigerator, dishwasher, and wine fridge. Weve just started remodeling our kitchen here in Texas and purchased a Viking package here as well because of their reputation and the quality and the look of the appliances. We were comfortable moving forward with Viking again though what we got were kind of different products than what we purchased before in some ways. The range we had was a double oven and was kind of super high end range. This time, we have a stand alone LPG all-steel cook top and then a wall oven. I like some of the improvements theyve made to the product line. The cook top is much easier to clean than the more commercial style we previously had.We went for a French door refrigerator this time which got the freezer above and has two French doors. The whole refrigerator unit is really good and convenient. It fit in to the opening we have perfectly at the right depth. Everything about it is also pretty first rate. We are happy with the refrigerator and with everything but one thing I have is on the packaging of the product particularly on the refrigerator. When the installers came to install it, they spent forever trying to take the protective material Viking uses over the stainless steel off. They never got all of it off and I can still see some of the adhesive that was used to hold it on there even though Ive used stainless steel cleaners that were recommended.We did the purchase from Pacific Sales which is a brick-and-mortar store in Austin and is apparently a subsidiary of Best Buy. However, the experience was not good with Pacific Sales and horrible with Best Buy. The whole delivery process was a nightmare. We love the products and we had no issues with the installers that Best Buy used, but the length of time the scheduling took and the constant lack of information and the change of information were not good at all. I would probably never buy from Pacific Sales again. When we first started looking, we went online and found vendors that would ship the appliances to our home for free and no sales tax because they had no brick-and-mortar presence in Texas. But I thought of paying the extra sales tax which was substantial just to have that local touch and that good quality customer service which couldnt have been farther from whats the reality.The Viking Range Corporation needs to know that when a customer decides to buy a Viking products from Pacific Sales, which is Best Buy, theyre likely in for a tough go of it. The sales person who we dealt with never called and kind of washed his hands off once we get handed off to this contact person with Best Buy when things started getting kind of going sideways.But now that we have the appliances and theyre all in place, everything seems to be working great. I placed a call with Viking today as I was having some issues with the new wall oven and I got connected to a very knowledgeable person in tech support. He walked me through what he thought were the probable issues. It was more of a problem with me understanding the directions though I read the owners manual pretty closely, but after talking to him, he provided a lot more information about how to use the oven properly than what I got out of reading the owners manual.Also, we had some repairs that needed to be done and Viking always seems to have good customer service. Viking corporate had to handle recall issues and they were good about notifying us for that. However, Ive tried to register these appliances online and Ive only got about half of them done. For some reason, it comes back and says they dont recognize the model number or the model number and the serial number dont match so they cant do it. I have yet to call so thats been a little bit of a pain but no big deal.

Where to start? Purchased in 2003. First time it was used temp went from 0 to 600 degrees. Damaged racks which they replaced. Nothing but problems. They kept sending Frick and Frack out to repair and they did more damage. I complained to Viking. I have all documentation. Last straw was when I did the self-cleaning on Super Bowl Sunday. It blew the circuit breakers and damaged the main control panel which we had to replace and we were without electricity for 14 hours. We have contacted Viking and they were going to review our case and get back to us--so far we havent heard from them. My husband faxed a long letter listing all the problems plus all the work orders. We want this oven out of our home. My husband said it is too dangerous to have in the house. I wish I had read reviews before purchasing our Viking Appliances. Do not buy Viking. Once they have your money--good bye.

A friend of mine has a Viking range, and I like the way it looks and I like its reliability. It’s durable and easy to clean too. I also have a microwave, a refrigerator and a dishwasher from them. I’ve had them since November and everything has been doing well. Viking is a great product and Ive had a good experience with them.

Ive always heard Viking was the best and Im happy with my Viking fridge. But Ive had to have it serviced a few times already. The fans inside keep freezing up. Ive had to have all the warranty work done twice already and I don’t even think Ive been in this house three years yet. The first time they came out, they had to replace the fans and the second time, all of them were frozen up. But the tech was able to service the fans and got it working again. Im also happy with the customer service that the guy that I bought the appliances from is giving me. He puts me right on top of the list, takes care of me and keeps me up and running again. It is a little bit of a disappointment. I paid almost $18,000 but the guys from Certified Appliance were good.

48 Side-by-Side Refrigerator AND VICU165 - 36 wide cooktop - To say Ive been disappointed in Viking products is an understatement. When we began building our house we wanted a great kitchen. We chose Viking professional products. We purchased them about a year or so before we actually installed and moved into our home. Within the first 3 months our water dispenser in the door of the fridge/freezer froze over and completely quit working. We had a repairman come out... it worked for about 3 more months and we have not had water in the door since because we couldnt get anyone out to repair. Within 8 months the drawers in my fridge began cracking... nope, sorry, you have to pay astronomical prices to have those replaced. Within the first 2 years one of the shelves in the door came crashing down when we opened the door. Again, nope, sorry, thats your problem attitude from customer service.Now, our cooktop is horrible. We have the 36 all induction with 6 burners. We NEVER had all 6 working at one time. We call a Viking, get a repairman out... it works for about 2 weeks. Then we are back to 5. Slowly but surely others started going out. We call, we email, we call some more and finally get someone out there. He needs parts. Hes going to order then come back. No, we never hear from him again. We start calling, emailing, calling again. They send another guy out... he needs some parts. Meanwhile, all of this is taking literally years between the calling and emailing. The burners never get fixed. The last time they sent out a repairman, he again did not return. We called again and were greeted with a sorry, your warranty has expired, it will cost you an insane amount to repair. Right now, we are down to 1 burner that sometimes works and sometimes doesnt. I will NEVER purchase Viking again nor will I EVER recommend their products. Pitiful customer service.

I put a quarter of a million dollars in my kitchen in the house to upgrade and renovate it, and I got a Viking story from hell. We bought Viking appliances for the name because they have a good reputation and my wife liked the way the Viking appliances looked. So we got the Viking stove, double-door French oven and dishwasher. The whole kitchen was gonna be Viking. But their refrigerator was a disaster. We got the house set up then realized you also buy appliances for the way they might sound. In fact, we don’t have a Viking refrigerator anymore. It was so loud that I didnt care what I ended up with but I was not going to keep it. My wife liked the look so much that she didnt wanna give up the refrigerator. We had even built kitchen cabinets to fit everything because it needs to fit the Viking refrigerator. But it was way too loud. And lots of people agreed. The oven also makes a lot of noise when it’s cooling but it really doesn’t bother me because it will cool down. We know that I don’t have to live with it 24/7. But the refrigerator, when that compressor was on and it was on for most of the time, was very loud and annoying. I don’t think it was defective though. I think that’s the way they make it. The main sound that we were hearing was the sound of a fan that comes on in the freezer, blowing and cooling the refrigerator. I spent hours going back and forth with Pacific Sales, asking what was wrong. They sent people out to the house and tried to repair it to see if that was the problem. They even put another compressor in it. I was beginning to think every high-end refrigerator is gonna make noise like that because they put the compressors up on the top. On the old refrigerator that we had, a Samsung, just the kind you buy at the Home Depot, the compressor is down on the base of the unit and back so whatever noise it made was muted by the wall and the refrigerator itself. But when I went over to the Wolf store, I couldnt believe I couldnt hear anything. I ended up buying the Wolf Sub-Zero refrigerator and we love it. It’s got two compressors, one for the refrigerator and one for the freezer. The refrigerator is very quiet. So someone needs to fix the Viking refrigerator.

Purchased this 36 gas range in 2006 for over $6k. A week before Christmas, it broke down. Several parts were replaced by a reputable, local repair firm, but the key one is PJ030015, the 6 prong selector switch was not available. Called Viking and was told it has been discontinued since 2016. The customer service person kept telling me that sales had specials going on so I should contact them. Asked her if she would replace a $6k range because a $100 part wasnt available. This is totally unacceptable. The company should have an solution for this other than check eBay and Craigslist. For Petes sake, go to China and get some built. So, buyer beware. A good company would not do this for a product that is not that old nor inexpensive.

One of the selling points of the house for my wife and I was that it had Viking appliances in it. Viking has an excellent reputation and it would be my choice. They look so beautiful and they work so well, so were very happy with them. We like the quality too, however, were having a problem with one of the burners. Weve sent in the registration paperwork and took the numbers right off of the appliances. We have to go through our building contractor since its under the one-year house warranty. They are supposed to be contacting Viking to set up an appointment for them to come out and look at the Viking cooktop and see what the problem is. Another issue we encountered was with the registration. We were told everything is verified except for either the microwave or the stove. Other than that we always recommend Viking.

Viking is good stuff and made in the U.S, and the quality of our range has been good so far. We wanted a big range and the dealer was well-versed on the product.