Viking is a major brand and it has a good reputation as a few others. And I like the look. It had what I wanted. I wanted gas for a burner and an oven and this model fit the occasion. We went to a dealer that carried their brand and we had a great guy. Everything went very well. The gentleman had to order it and he was nice enough to put it in his warehouse. Everything worked out well.

We worked with the person that our builder referred and he was really nice and helped us out. We purchased the Viking refrigerator as we like its look. We then picked out other Viking products to go with it. However, the refrigerator has leaking problems and I’ve been waiting for about two weeks now to get any sort of service from Viking. It’s been really awful. They only have one person in the Des Moines area who services the product, and when the rep called to set something up, she was really rude and refused to service my refrigerator. So now, it’s supposed to be with the regional manager and I keep calling back every day and nobody calls me back. Its a very poor, runty service with Viking.

Following a friends recommendation, I got a Viking range and its beautiful. I got the black one and not only does it work well, but it’s nice-looking. The quality is really good too. I love cooking with it, although there are things that it can do that I havent utilized yet because I’ve only had it hooked up for about four months. Also, when I first got it, the broiler was broken. They just fixed that about a month ago. Its an amazing broiler, it goes over the whole top of the oven. It took a long time for them to come out to get it fixed because I live in a rural area. There was some problem with me getting the paperwork, but it didn’t have to do with Viking. I bought it through AJ Madison, and their company was the one that I was having trouble with obtaining the paperwork so that I could get the product registered, and then I could get it serviced for free under the warranty. The person who handled it did a good job, and it works now.Apart from the broiler, which I love that, I also love that on a standard stove that I’m used to, it has the smaller center burners, and these can all go to the boiling. And then they have one that’s huge, so it really gets your water boiling quickly. It also has a dehydrator built into it, which is amazing. It bakes well, too. I’ve had good experience with everything. I would buy one again for sure.

Im a general building contractor, so I research every refrigeration system I can find. I had an existing cutout where I had a Sub-Zero refrigerator from years past and the Viking box size was almost identical to the Sub-Zero that I removed. So far I like it very much. It keeps everything cold and crisp the way its supposed to, and its exact in the areas that its supposed to be and in the areas that its not supposed to be that way. Its an intelligent machine. I especially like the icemaker and the pizza box shelf at the bottom. Their products are good and as advertised. For the price and performance, Viking would be my number one suggestion.

Viking was having a deal where if you buy three of the main appliances, there would be a discount so I bought their refrigerator. It has a little space on the bottom that can fit a whole pizza box and I like that. It also has a wide freezer that has a lot of storage space in the separate freezer. But the unit has been with me for less than two years and it already needed repair. There was an electronic component on the defroster that went out. It was still under warranty, so I went back to the appliance store and got the name of the person that they recommended. I had to go online and make sure they had the warranty information and had to schedule a repair. Then they had to order the parts and the repairman had to come back a second time to install them. Aside from that, every one of the plastic drawers that pull out has hairline cracks. I talked to them about getting those replaced and Viking told me that since its a cosmetic issue, its not covered by the warranty. Also, when we were doing the repair and were taking out the glass shelving, the glue on the bracket that attached it to the glass came off. Its not a big deal because it sits on the glass, but it’s another example of why I dont see the unit as high-quality, like how the repair and appliance people described it. I also bought a Viking range and it works well but the preheat cycle takes a long time. I wish that there was more versatility and I would do away with the grill and just have a griddle that was two chambers wide. I was also disappointed that it doesn’t have a clock or automatic cut. So I feel that for what I paid for, I got a very low-tech item.

Viking is very well known and their products are very stylish. I had one before and I decided to get a range from them. I bought it from Elite Appliance and the guy there was very enthusiastic. But once I paid, I was had a hard time getting updates on the delivery date. Another thing was the range was too expensive. Other than that, the design of the range fits my kitchen and my cooking style. I do quite a bit of stir-frying so a high BTU range helps quite a bit. I also like the amount of flame that comes out. Its really nice.

Ive been very pleased with the quality of my Viking refrigerator. So far, it has worked nicely. It has a little signal if I havent closed the door or the freezer door properly, and that helps because Ive done that once or twice and its nice to get that warning. The refrigerator is stainless steel and I like that finish. I had the kitchen redone so I also got the Viking range, the Viking dishwasher and the Viking hood over the stove. So, Ive been very happy with the products. People who have seen the kitchen says they like it a lot.

Im not really happy with my Viking Range. Its a bit overrated and its not as good quality as its supposed to be. The pullout grades are cheap and the door doesnt have a great seal to it. Also, Im having trouble with my burners and the range is brand-new. Im a Wolf guy and this doesnt compare to the Wolf range.

Same problems as everyone else, except after enduring a long wait period for the door recall repair and having to defrost my freezer once a week, my fridge door fell on me tonight. My water damaged floor is dented and scraped. My wall is damaged and my hand and back are killing me. Someone, PLEASE let me know who is organizing a lawsuit... I cannot believe this brand is still in existence. What a piece of crap!

I knew Viking from the installation in multiple houses from friends but in this particular case, the builder had Viking as the official product to be selected from. We didn’t have an option but to select within Viking products. Its a good brand though and I like their refrigeration products look, that the drawers close softly and that it works. I would recommend them with a caveat of what the person might be looking for exactly. For example, this refrigerator doesn’t have the option to access water or ice from outside the door so it’s just practical issues depending on how you want to use it and what is your preference.

We purchased Viking D2 line (french door refrigerator, double wall oven, cooktop and dishwasher) for our new home and we moved in in February 2013. We have had nothing but problems with these products. We reported the microwave in 2014 to the authorized dealer that we purchased from. The front fascia was coming off every time we opened the door. After over a year of dealing with Viking representative, he came out and glued the door back on. He glued it incorrectly and now the buttons are protruding into the sockets and the front panel is still buckling on the front. Since we did not have good luck with getting the microwave serviced, I have tried dealing with Viking directly on the rest of the products. Waste of time. Got a form letter response. The refrigerator bins have all broken, the ice maker gets plugged up regularly and doesnt make ice, the computer on the front panel of the refrigerator doesnt work and, consequently, the refrigerator freezes all of our fresh vegetables. The cooktop randomly doesnt heat, the top oven does not retain its temperature when there is more than one item in it, the dishwasher does not dry the dishes and doesnt clean them very well either. You have to practically wash them going in and then dry each and every one coming out.The Viking representative in my area is NOT customer service friendly and is difficult to work with. I have written two letters to Viking, contacted the place we purchased the appliances from multiple times and have gotten no satisfactory response. Now all of our products are out of warranty and no one wants to address the issues. I guess they dont care that I will NEVER purchase Viking products again. EVER. And, I am making it my mission to tell everyone I know not to waste money buying products from this supposed high-end products company. I purchased Viking thinking that paying extra for an American made product was important and that they would stand behind their products. Lesson learned.

When the refrigerator was delivered, the shell was dimpled. So I had two replacements come out, and Viking could not correct that. I got a third refrigerator last week. I was traveling on a weekend, and the compressor stopped, but it came back on. So Im still having problems with Viking. If I had to do it all over again, I wouldnt choose Viking. Theyre not very good products at this time. But their technicians have been great.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

We made a big city-to-city move and bought a new home in another city. A key feature of which was a custom high-end kitchen renovation of which these Viking appliances are a core feature and part of the financial value of the decision to purchase this home. Weve never had high-end appliances in our past because we couldnt afford them nor did we really think we needed them.The appliances were professionally installed as part of a kitchen renovation by the previous owners, purchased new, and they were less than four years old when we moved in. Its a Viking Professional, 48-inch wide range which is one of very few of that width, and a very high Viking Professional refrigerator. We moved in mid-2015 and were approaching two years in the home. Ive had six service calls and multiple, very expensive parts replacements in the Viking gas range and the oven has not worked since we moved in. Initially, it turned on but the front panel was overheating excessively to the point where you had to put oven mitts on to turn the knobs. It was that hot. Also, when we first moved in, we had trouble with the refrigerator initially and I hadnt really noticed because we were busy moving in and doing a lot of take-out. I also didnt notice the problem with the oven until a month or so in.Now that Im looking back on it, what happened is our local service partner - who is a Viking certified partner and is one of the top family-owned appliances repair companies in the entire city with a very good reputation - has told me repeatedly that there is no telephone number which their service partners can call. They have to email as the only way to communicate with the parts department but Im assuming that with Viking as a provider or manufacturer, they had a parts plant here in Canada. First the service guy said there are problems like the door wasnt fitting perfectly flushed and he thought because of the clients who had problems with the door hinges that if we replace those it might seal the unit better and therefore address the overheating issue because he wasnt getting any error codes at that time when he did a scan of the electronics inside the oven. He decided to do that and he also ordered a griddle and the main knob, which I knew was gonna be an expensive part. I figured it would be about $600, plus labor and it was. It had been chipped and sheared off by the previous owner when they installed the kitchen. They sheared it off with a piece of granite for the counter when they were doing the renovation so, I knew that was gonna be expensive, but that has nothing to do with the ongoing issue.We replaced the hinges and another small component. Those parts took six months to arrive. Every month, I was calling the local service partner and after the second or third month, because I didnt wanna push, I thought maybe theyre back ordered. It turned out that Vikings parts plant in Canada and the whole manufacturing facility plus customer service had moved to the United States across the border at the same time that our parts order went in. Not only that but by the time they identified that Viking had actually lost the order six months later, they claimed they never received it. The customer service call center had moved to a second US location like within a years time so, there were multiple communication operational issues on the Viking end.By the third time, I asked them to call Viking parts and escalate this because Ive been with no oven for two months and the first $1,000 repair didnt do anything. The lady insisted that there was no way to do that. They dont have a phone number like the technicians and if theyre on site and they need to talk to a Viking technical support personnel, they have a phone number they can call. But between the service partners and the parts department, its only by email. We waited six months and we identified the issue four months later.They sent another email and Viking finally replied and said they dont have any orders for those two parts. They replaced the order for both parts in month four and its like they should have those parts within a couple of weeks. But two weeks later, I hadnt heard from the local partner. So, I called them and learned that the second part is on back order and it wont be ready for six weeks. When those parts finally came, the technician was very good, knowledgeable and he has a lot of experience, which is rare out there with Viking. He replaced the parts, tested it and it seemed to be okay.The very next day, I was all excited so I bought a roast. Within about an hour to an hour and 15, I noticed the oven had shut off automatically and would not restart. At the same time, when the panel would overheat if you tried to use the top of the range to make potatoes and vegetable or if the oven had shut off and was overheated, the gas range atop would not ignite like a safety shut off feature so, I couldnt make a meal. Then, he came and replaced another major component and not only did it shut off but it started to not even ignite in the first place. You wouldnt hear the click before the gas engages and it would not start at all. So, I called the local service partner back and he said that they had built a cooling fan which wasnt part of the original design. But it seemed to resolve the overheating and the spark module most of the time in the repair environment. Sometimes, they cover it for some customers if they complained enough.So, I spent two weeks going back and forth with a very nice customer care warranty person because its out of warranty four or five years later, but its a newer appliance. These things are like $15,000 and thats like a car. Given how young it was when we bought it as part of the home and the cost of the thing, I wont do it. Even if I was a gazillionaire, just on principle, I wont do it nor can we afford to and nothing else will fit in that space either because its a custom kitchen designed around these appliances. I think there are only three 48-inch wide ranges that would fit into that space, gas ranges that are even available from any manufacturer.Finally, I had to fight because the previous owner hadnt registered it. She said she cant do anything for me because they dont recognize a registration for warranty purposes of the original purchase. I went to the package with all the receipts the previous owner left with us for all the renos and purchases and found the bills from where they purchased. I was on hold with the warranty department for more than 45 minutes and I work full time, after all of this for a year and a half. I called her back and I asked if there is a fast track that she could help me out with because I was on hold for 45 minutes and I had called before calling her. I called back a second to the number she gave to me in case I got disconnected and waited another half an hour and I was just getting frustrated. I figured out for myself on their website that I could do it online because I had the receipt and the serial number and the date and all the information required.So, I did it online myself and then called the customer service person back and told her that it was done. She said that now that its registered, shes going to ask their regional service manager for Canada who works with Canadian providers if they will, as an exception given what Ive been through, still cover the cooling unit to go with the spark module. I dont know how much the cooling thing would be but its probably another $500. Weve spent about $4,000 or $5,000 on these appliances in 17 months and theyre less than five years old. Thats parts and labor and the labor is like nothing compared to the cost of the parts. So, she said shes gonna ask for an exception under the circumstances.I waited and it was 10 days or two weeks later that I got a voicemail message from her letting me know that their service manager has declined to cover it back for me. Im usually a fairly reasonable, calm person, but I was like going up straight. I got really angry and I called her back and as calmly and politely as I could, I told her I dont think shes being reasonable. Not her personally but the process and the disconnected communication. I would like for their regional sales manager to please talk to my local technician from their service partner directly so they can understand the history. Then, he might make a more favorable decision. Eventually, the technician had to send a big detailed ticket of the most recent part replacement that he did, his idea of the diagnostics and circumstances and what his recommendation was. They talked on the phone together and it was approved right away.My impression right now of Viking as a manufacturer and the post-sale service is not positive. Ive worked in the network telecom business most of my career. Customer market facing and I know a lot about manufacturing, about different types of business operations and customer service but Ive never seen something this bad in my entire life. Until I see it given, what Ive experienced so far, I have no confidence that this repair part replacement will address the issue. Id really like them to ship me a brand new replacement oven, in working order, and install it for me cause at this point, I think we have a lemon. I feel its a defective unit and it should probably be replaced.I dont want what happened to us to happen to other people. I had seen the negative reviews because of the problems that we were having from the beginning and if we had known this, we might not have even purchased this house. I would recommend pretty much any other brand. Thats a lesson Ive learned from this manufacturer.

Faulty control board on Series 325 dishwasher. Two year old unit was no longer under warranty of course. No help whatsoever from Viking. Replacement Viking control board costs 4 times a Whirlpool board. Nothing special about Viking model other than the name. I will never buy another Viking appliance.

We purchased a Viking 36 electric oven/gas cooktop at great expense 28 months ago. Since that time, we have two major problems with the failure of the main circuit board. Replacement costs approx. $450-$500 each time. We have been very disappointed with the product and also disappointed with the customer care of the company. I would not recommend the purchase of any Viking product and Im certainly going to tell anyone else considering buying a so-called premium product. Im quite surprised that the company is still in business.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

We’ve always known about Viking Ranges, and personally, I didn’t want to buy a Viking range because it was too expensive, but we did because my husband wanted it for the quality. Also, it’s made in America, which was a huge factor for our purchase. In fact, I wanted an Italian made oven since it was cheaper, but then we went with the American made Viking range. The people at the Viking dealer were good. However, there was a conflict between the brochure that was on the display and what was actually available. So, that probably needs to get tightened up. But so far, I love our Viking ranges quality. Weve been having an incredible cooking experience with it. Also, I like the look of it. It has clean lines.

One of the selling points of the home we just bought was that it had Viking appliances, and weve had nothing but trouble from them. Ive been calling since the beginning of December. I was told that the earliest appointment anyone could come to see our freezer was January 18th, but no one has called to confirm that with me. Someone is supposed to be coming. We keep kosher as part of our dietary restrictions and our meat is rather expensive. Weve had to throw out hundreds of dollars of meat because every night, my freezer stops being cold and goes up to 7,8,9, 10 degrees above freezing so it all thaws. Every morning, I have to put on max freeze. I would much prefer to have my GE stuff at my old house any day of the week. Also, their customer service has been terrible and its a bad product overall.

We remodeled our kitchen and have replaced all of our appliances with new Viking models to include: a 6-burner, 2-oven range; a 36 built in freezer, a 36 built in refrigerator, 2 dishwashers, a microwave and a double electric oven with French doors on top. I have had problems with not one, but ALL of my appliances within the first two years of owning each of them. The problems that were covered under warranty eventually got fixed, but the service provided in Rancho Santa Fe by the southern California servicer recommend on the Viking website (Executive Appliance), has been slow and unreliable. I was without a freezer for two weeks and only got it fixed because I repeatedly called them to chase the electrical board part and their technician (after losing several hundred dollars worth of food). The refrigerators hinge had a metal part that literally broke apart and fell on the floor. Again another, several week wait to get this fixed. Both dishwashers stopped working within the first two years and have been repaired and are working, but one has control buttons that constantly stick and the paint labeling the buttons is rubbing off. The electric oven does not heat evenly and the food at the back gets cooked faster, so you have to rotate your cakes and cookies or use the convection feature to minimize burning at the back. The small oven in my gas range does not work consistently, so I just use the electric ones now. So, if you intend to use your appliances regularly, I would advise avoiding Viking. Like other reviewers, its just a fancy name badge on your appliance, whats beneath is not well constructed or reliable. I am so DISAPPOINTED and will NEVER again purchase a Viking product. I cannot imagine how they will stay in business with such unreliable products. I am just furious about the time and effort Ive had to spend getting things fixed that are not even old. I guess I should have kept the very old appliances - - at least they worked.

I have had my Dual Fuel Viking Range for almost 16 years. I love it. My only complaint is that the self clean function on the large side has never worked. I had it worked on several times in the beginning. If I had it to do over I would have forced the guy to make it right but we built our home and I had a million things to address. The self clean function of my range missed my radar screen. I tried it again the other day and shockingly, STILL doesnt work. :) But now I hear constant ticking. Any suggestions? I would love to stop the clicking and I wish someone had a suggestion for making this feature work. Thanks!

We went through an open house and we saw one with Viking as one of the stuff they put in their kitchen. My parents really love Sub-Zero and we were wondering if we’d go with Sub-Zero or Viking, and we picked Viking out of price. I like how cold it is and I like the fact that food doesn’t go spoiled as easily as with my traditional $2,000-range fridge. I bought a floor model and I called Viking ‘cause it had an installation issue. They sent a third-party company fast, which is good in terms of their customer service. However, the company who did the repair was not as good as I would like them to be because they couldn’t do it right and they put on the report that it might be a different issue. They scheduled it for another three to four weeks ‘cause of the parts. Overall Viking is pretty solid, but from the design point-of-view, it’s a bit outdated compared to others. Sub-Zero is better but it’s a little bit pricier and it’s harder to find a floor model than Viking.

I went around to a lot of different stores, saw the different functionalities and I liked what Viking had to offer. The range has a great quality. I like the burners, the burner heads, and the way that it looks. I like that youre able to proof the dough in the oven. I also love the French door oven option that Viking has. Their team has been great too. I had an issue with my oven and I got it resolved pretty quickly so I was very happy with that as well.

The purchase part was easy. But we went through three different units before we got the right one. The first one was defective. Theres a piece called a bullnose, thats where the knobs are on the front, and it wasnt seated properly on the range, and the door was crooked. The whole thing was shifted to one side. It was minor, but at that price point, it needs to be nearly perfect. And that took nine months to get. The second one came two and a half months later and it was also defective. It had some quality problems on it. It showed up, we pulled it out of the box, and the installer took it back. The third one came two months after that and thats the one we have and its fine. Its an electric oven. The temperature is off by 25 degrees. So, we bought our own thermometer that we keep installed inside of it so that we get a bit more accurate readout. Other than that, everything else has been great. It looks good. It works well.

The Viking range fits nicely in my kitchen. The convection oven is my favorite. Moreover, the reps at my Viking dealer were great. The only problem I have with the range is one of the knobs is a little scratchy to rotate.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

We wanted to have a nice Viking refrigerator as we thought it would be better than its competitors. I like the idea that when you open the door, it has the temperature and all of those little controls. The first thing we didn’t like about it was that it didn’t have a water dispenser on the inside or the outside but that hasn’t proven to be a big problem. Another issue is that when the ice falls into the bin, it’s pretty loud. My wife has more issues with it. One time there was some kind of leak and all the ice melted together. We had a nice relationship with the dealer except that when we got the refrigerator and found out there was no water dispenser, we called them and he never called us back. After a while, we just got used to it and I was disappointed in that. He was a good friend when we were buying from him but after we bought it, he didn’t wanna be bothered. But overall, we’re happy with the refrigerator and we don’t have any big deals about it.

I have been doing some online research for a while on professional cooktops and was looking at Viking and Wolf. I liked the style and the look of Viking and from the reviews that I got, it sounded like they provided superior customer service and they backed their products 100%. I feel that the quality is really good too. But presently, Im running into an issue because the installer didnt install the unit properly so I havent been able to use my oven. They had it plugged into a 120-outlet while my oven requires a 240. Were anxious to really try the oven but its not getting powered enough. But as far as the gas part or the top of the 40-inch range, its phenomenal and we totally love it. There is consistent flame starting off the burners, theres consistent heat, and its quick how Im able to whip up a meal. I wish I would have bought one sooner.I bought my Viking from Ferguson and I have mixed reviews for the original distributor. It seems like they didnt give the attention that they really needed to give to Vikings product. However, the people that Im working with now are trying to rectify the situation. They seem to be really on it and on top of everything. Other than that, Viking has been very responsive. Right now, Im really happy with my purchase and I would buy some additional Viking products at this point in time.

We went with Viking because it was highly recommended but the doors of the range we got were off and they would stick out to one side. The quality was horrible. They brought me another one and I told the guys to make sure that the unit is okay before they remove the one that I had. When they opened it, the guy said it’s worse than what I got. They took it back and brought me a different one. The one I ordered was a Series 5 and when the man came from Viking, he looked at them and said he was gonna move me up to a Series 7. It still had a little bit of a problem but their guys came and removed the bottom plate and kind of played with it. Now, it works perfectly.It took about a year until I finally got the one that I presently have. I had to go and buy an induction hotplate. Whoever is putting these things together, their quality control people are not doing a very good job. The range is wonderful but the experience was terrible. After paying so much money for a range and then have to deal with so much drama with it, I wouldn’t do it again. My son is building a new house and I told him to not get into a Viking stove.

My son has a Viking range and I also saw it in other homes. I was pleased with it and I got one, too. I went to a company thats a distributor of Viking Ranges and their reps were very good and patient, so I ordered from them. Their salesman was not having to win me, but he kept in touch with me and was very good. The range was installed a couple of months ago and I love its sturdiness. I like its quality and burners, too. Its features are really simple. However, they set the igniter too far away and it wasnt adjusted properly from the factory. So, I had to call them to adjust that and my experience went smoothly. I would recommend Viking Ranges.

The builder of our home referred us to an appliance place and we ended up with a Viking refrigerator because of the style. We also like the freezer at the bottom. Its three years old now. However, the ice makers broken which is not great. We called and were working on the repair but its taken several weeks.

I ordered from Viking Ranges online and they held the appliances for us for six months since we were remodeling. It was delivered from Texas to Minnesota and it took five business days. My other commercial ovens have an all seamless steel top but this one has shiny black, which is harder to keep clean than the others. Still, we’re very happy with the quality of Viking Ranges.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

I wanted a nice, basic door cabinet refrigerator that I can slide it in, but not built in. Ive done the research on the competitors and Viking Refrigeration always had a high rating. The quality is good and I like that I can really see well in there. I’m very satisfied. I bought it from an appliance store, and I can’t say that they know what they’re doing. I also needed a range, but the appliance company didn’t set in there right. The range arent as good as they used to be, but our refrigeration is good and I would recommend it to anybody.

Viking VCBB5361RSS 36 built-in is crap. Weve gone through 2 of these now and the second one is dying after 4 years. Viking repair has been here 4 times in a year. Every part has been replaced and it is still dying. Its a beautiful unit but its completely unreliable. Viking has no idea how to make refrigerators. We thought we would give them a second chance and replaced the first one with another thinking that all the bugs Viking had were worked out. Surely they would have figured out how to make a fridge by the time we got #2 but no! Weve had a terrible repair record with this one too. Come on Viking! Its a great fridge, lets get this worked out.

A Viking refrigerator was already installed in our house when we bought it about five years ago. The refrigerator was built-in and custom-made for the area. And then, the freezer is separate from the actual refrigerator so its got two separate doors. Though very expensive, Viking is a good quality refrigerator. In the last couple of months however, all of a sudden, our refrigerators cooling was not being controlled by the digital display. Its not working even if we tried to actually increase the cooling. So, the technician came in and put in some gas as a refrigerant. And then, he told us to monitor it for another week and if everything will be fine, it’ll remain fine. If not, there’s apparently a small leak somewhere. And then he also told us what it would take to replace the refrigerator if needed or if the same refrigerator has to be replaced with the parts.

Viking has been around a long time. We were looking for a range for our house, but at the time when we were remodeling our kitchen, I knew Viking was a good product, but they didn’t make the 32-inch range and we needed that size. We do a lot of cooking and Viking has a good reputation. Other folks that I know have them and really like them. The look and the reputation of the product made us choose them. I really like its quality, the way it feels and the burners. All the burners are the same size and they heat really fast. The grates on top come off, all 6 pieces of them, which makes it really easy to clean. We got the one with the ceramic top that seals, and we had installed about two months ago. Were really happy with the Viking range and I’m looking forward to getting a Viking dishwasher next.

We bought the whole set from Viking. We had some problems with the range but Abt took care of that. Since then, there has been no problems and its been great. Overall, were happy with Viking and with the appliances.

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.” So I called them back and he called back the district sales manager and the district sales manager said, “Oh, yeah. There’s side trim that goes with that. I had the installer come back again so I paid more money for an installer every time the man showed up. Then I got the side trim and he fixed it. We had to cut it off because of the of the configuration. Ive incurred another $300 to bring the installers back to do the trimming. It was not an easy task to install these range tops and all of these, especially the Downdraft, and the instructions were very vague. We’ve finished a brand-new renovation so then we hooked up the dishwasher and it didn’t work. There was an “error code 02” flashing. Nowhere in any of the brochures or online does it say what the hell error code 02 means. E02. The system was giving me a code of something wrong and there was no way to determine what that error was. So I called my retail manager back again and they said, “Oh yeah. E02 means there’s a lack of water supply. I said, “Lack of water supply? That doesn’t make sense.” I had to call the installer back again and it had been twice because they were trying to figure out what was going on and they weren’t sure what it would look like. It was starting to work then it would shut off and the error code was last. He took the front panel off and the darn hose that drives the water to the washer that was installed by the manufacturer was bent. It’s a reinforced hose with metal in it and the purpose of the metal is so that it doesn’t bend easily. However, when it does bend, then it’s a permanent kink and it restricts the water to flow. What had happened was the hose was too long and somebody forced it into the receptacle that you have to hook to when you install the water. The hose was bent therefore there was a lack of water supply. We had to cut that off, installed it, and the dishwasher works fine now. Then, I got a service call in on another issue. When I was checking the washer out, a lot of times I’d press the P and nothing would happen and the codes wouldn’t work. It wouldn’t come up and give me an option whether I wanted it on quick wash or extra duty wash or cleaning. So I called the customer service and said all of these to the Viking customer service. Another issue was that he referred it to the people here in Salisbury as a service center. I don’t want to work with these people because I gave them the option of buying Viking through them. They were charging me $3,000 more and charging me for every nut and bolt they thought they would need to install it so I went elsewhere. So I called back my retailer and he said he’ll put another service order and I have yet to hear about that warranty schedule being done. Third issue, I went to register these stuff and everything worked fine. But I tried to register the dishwasher and it said, “Well, you can’t register. Your numbers are invalid.” So I called Viking and the lady was nice and she went, “Oh, you have to add a 1 to your model number in order to register.” I said, “Really. That’s nice to know. Can you do that for me?” She said, “Yes. But if I register it, you can’t see it on your account.” The whole purpose of registering this stuff is that if you have warranty work, people can go look and see what’s going on, that it’s a bona fide, the date of sale, and all that other stuff. But if you register it over the phone, then it’s not on my account and unless you ask for it specifically through customer service, you can’t verify that this system was purchased through Viking on a certain date. I went back and registered with adding the 1 so there’s a glitch in the IT system there. Then I tried to register my Downdraft and I can’t do it even though it’s covered on their site. I called back Viking service and they said, “That’s right. We can register the Downdraft on the system. You can’t. But we can register it for you.” And I said, “Yeah. Let me ask you this. If you register it for me, I’ll bet you I can’t see it on my account. Is that correct?” They replied, “Yup. That’s right.” I sent all of these to Viking customer service and sent a long letter that went over each of those things and all the details. After three weeks, I had heard nothing. Two days after I had sent the initial e-mail, I sent a note back to customer service, “Can you at least acknowledge receipt of my e-mail about these problems?” They replied, “Yup. We got it. Upper-level management is looking at it and will get back to you.” After about two and a half weeks, I called back and the first lady I talked to said, “I’ll look into it and I’ll call you back.” She never called me back after two days so I called again and I got a hold of a young man who was very helpful to a point. Within that day, he provided information back and said it’s been passed to the district sales manager for action. I said, “Well, I didn’t ask for reimbursement but I did tell you that I had spent over $500 in additional charges to have this stuff installed and fixed. Because of these issues, I’m still waiting for warranty work and not to mention your other problems with IT, so I’d really like a response from you all.” The only response that I’ve received to date is that they’ve passed the information on to the district sales manager who has had this action for three weeks and I haven’t heard a thing from her. The retailer which is up in Easton, Maryland, said they have continual problems with this district sales manager. She never returns the calls. She’s had the action when the second trim kit was ordered back to the stove again. He passed her the action and said, “Look. You need to do something with this customer.” I had never heard anything from her about reimbursing me for the money Ive already spent to pay for the trim kit or doing something to acknowledge the fact that I had had serious problems with this $25,000 set and I haven’t even used it yet. I don’t know what the status is but this district sales manager is not helping Viking image whatsoever.

I had a Viking refrigerator and it was a later model. The storage area wasn’t big. The refrigerator I have now that came with the house has more light and I like that I got more room with this one than the one I had before. I love my Viking refrigerator.

We were redoing a building and looked for faucets and stuff at Ferguson, so we saw the Viking product there. We heard a lot of good things about Viking and we like their style and stuff. We like the refrigerator that we got from them. Its size and all its shelves are my favorite parts of the refrigerator. It has the filter and it can make ice cubes. The only thing not in our refrigerator is the water dispenser, you cant get a glass of water from it. But the stove is what we fell in love with first. When we had problems with it, the guy that Ferguson sent was great.

When our Viking range was first brought in, the range had a panel that wasnt squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didnt seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didnt really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.This range also basically came with a free dishwasher but it doesnt dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesnt come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and its a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.

I first heard of Viking Refrigerators from friends talking about the brand when they were shopping for the prices and we purchased from them because my husband likes the look. We got the French refrigerator and Vikings team was friendly and helpful. But its a little concerning that it came with issues. There was something wrong with the door and there was a dent on top of it. I called the company that I purchased it from and they weren’t too responsive but I was able to get a small discount off the fridge and someone came to fix the problem that I was having with the door. The person who came out was surprised that they shipped it out to me in that condition. We had the issues resolved but I feel like it doesn’t live up to the name that I’m used to hearing about, at least for this model.

I like Viking ranges style and quality. My favorite is its cooking surface I ordered it online through Appliance Connection and the site was easy to use. I would recommend Viking.

We purchased a home which already had two big Viking refrigerators in it. They look nice but we’ve had several issues with them and we’ve had to replace them. And now, the new ones that are just a year and a half old are having issues too so the quality is not that great. There is ice buildup in the freezer and mold in the gasket. And one of the lights already went out. It took a while to get the right people to come out here to even look at them. It’s been three weeks and the issues havent been solved. I’m not that happy.

We had seen Viking ranges in different homes when we were looking to buy a home. So, when we decided to build a home, we wanted to go ahead with the Viking product because we did a lot of research and we thought it had a lot of good ratings and a lot of customers were happy with the product. We like the features on the Viking and the overall performance was really highly rated. Our builder sent us to the source that he uses, Galleria. It is in Picayune, Mississippi and we went to the store and purchased ours there. Glenda was the lady we dealt with and she was very accommodating, knowledgeable, and helpful. The quality of our range is very nice. We just moved into our new home. I have the owner’s manual sitting by my chair at night but I havent read a whole lot. But what I’ve been using I’ve been enjoying.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

I love my range. It cooks much better than anything else I’ve ever had and that’s what I’m excited about. Viking has a good reputation and I was glad they were made in the US. I also like the fact that it doesnt have any electronic components. The other range I had before was a Dacor range and the electronic part of it just went out all the time. So I was just really happy with this one. The simpler, the better. Plus it lasts long. However, when I had an energy check, it was discovered that there was a gas leak. I then had a well-recommended company come by. That company thought that they fixed the problem at the connecting site in the back, but then the Energy Check people came back and it really wasn’t fixed. So they came out again and they said they fixed it but they really didn’t. They were just putting it tighter and tighter there on the connector where the tube comes in from the wall from where the gas comes. Then finally their best guy came out and he replaced the whole hose and said that the units fixed. However, I still smelled gas and Energy Check told me that I shouldnt smell that. I think the smell thing was there ever since I got the range and I dont know if its a defect. Also, I am gonna have to pay for part of it, which I understand. But I was really impressed that Viking came out and fix the problem. Therefore, I would have no reservation with buying a Viking Range.

Im a plumber and used to install Viking Ranges and the like. I got a Viking Range and I like its elevation burners. I like Viking and Ill recommend it. However, I didn’t like the way they treated me at the Viking dealership. I bought the range in 2014 and on paper, it has six years warranty but when I called Viking, they told me it has only three years.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

I was looking for a new range and I saw the Viking Range in the store and I really liked the look of it. We have known the owners of the store for a really long time and it was also the best brand that they sold. There are a couple of things that I was disappointed with like the front panel looked like it wasn’t finished correctly. It looked like it was almost rusty. But they ordered a new panel for that. And the first time I used it there was steam and something got in between the glass so they feel that the seal on the oven door wasn’t really correct and they ordered a new glass for the door. So we had a couple of issues but it’s my first experience with a gas range and I really like it so far. They are taking care of the issues so I’m pleased. Those things can happen to any range but I really like the gas burners. I really like the little LED lights underneath that shine over the knobs and I just really love the overall appearance of the whole thing. I love the grates -- they’re very heavy and heavy duty and quality looking. And I think the soft closing door is really nice.

I purchased a Viking 30 electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to fix the issue. The guy said they had to order the part and it was going to take a week. His words hopefully thats the issue, if its not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

We had an old Sub-Zero and we needed to replace it because it was not possible to repair it. We were trying to find an appliance who can go inside the place and we had a few choices. Viking Refrigerators model was the right price and it was a high-quality product. We had a problem with the delivery of the fridge to our home. They broke our product during the transport but the fridge seems to be working properly. And the installation was really complicated for the installer. They took three hours to adjust everything and it was really difficult, so thats the thing that we cant fix. Also, the shelves inside are too soft, so when you put like a turkey inside, the shelf bends. And it makes a lot of noise and we were surprised by the noise of that model of that price.Now, we are waiting for a technician to repair the damage during transport. They have to change a part of the door and another thing that broke during the bad delivery. Also, in the store, they told us that model adds a two-year guarantee and in the manual that we have, they said three years of guarantee. The technician told me that usually when he comes to repair over the guarantee, he always took the information in the manual. He told us maybe its a two-year on our bill but if we could take a picture of the manual and say its a three-year guarantee from the date of purchase or delivery date. I would like to receive a confirmation if its true because it seems that they change the base guarantee. We bought an extended guarantee because we want to use that product for the next 20-year. We dont want a problem. I would appreciate receiving a confirmation that that model we have has a three-year guarantee as a base guarantee.

I had a Viking range in my last house and I liked it. I like gas cooking. However, when it came, the front griddle was scratched. Viking put in a ticket for service to get that replaced. They came out once. The tech couldnt do it. Came out again. He couldnt do it. Came out the third time with the replacement burners. Instead of being the silver, they were rose gold. Came back a fourth time. Now, this is only being here to make sure he could get in. In the meantime, also the griddle came. It was rusted. I just got that griddle three weeks ago after purchasing back in August. I love the product but the service was horrendous. I have all Viking in my house. I got another French door oven, the dishwashers, the microwave. It was terrible. A lot of my time spent trying to get things fixed that I shouldnt have been spending time on. Nobody listens to me.There was so much trouble trying to get the stove in and get it to be finished that I almost said to them, “Come and take it back.” Putting in tickets, waiting here for people to come to the house during COVID. Coming in, he couldnt fix it. Hours taking the whole stove apart, putting stuff all over the floor. Meaning that when his visits came, like the one time he came at 4:00 and I would start cooking dinner around 4:30, he came until 6:30. A lot of little problem things that shouldnt have had to happen. And then they give you a window of eight hours that they will be there. So, you take a day off work. That was just the messy part of it. I did that three times. But the products that they make, I absolutely love. Ive had them in my last two homes, and I have a 48- inch stove fuel and I love it.

Ive always liked the look of Viking Ranges, just seeing them in many other homes I knew thats what I wanted to purchase. Mine has double ovens which I like. Its three years old, and it looks great however Im still dealing with the gas leak. But overall I like their appliances and I have a kitchen full of Viking.

Our Viking Refrigerator is good overall. However, it is a floor model so we’ve not been really happy with the folks trying to resolve the issue. The doors slammed and it took awhile for them to figure out why there was moisture inside the fridge. We’ve been a little less than satisfied with the service we’ve gotten on it. We have called the retailer multiple times to come fix the issues but whenever they came out, they got the wrong part. They did not seem to be knowledgeable about the Viking brand. We’ve been happy with our refrigerator minus the couple of issues that we continue to struggle with.

I wanted a more professional range and for the price, Viking offered the most features in the budget that I was comfortable with as far as PTU, capacity, and self-cleaning. Testing was not offered by similar brands in this price range. The cooktop is great and the baking has been great. It was quick to get it from the company that I bought it from but I wasn’t thrilled with the third party delivery service they had. But it’s all fine. I’m happy with it so far. Viking accommodates different budgets, styles and features so it’s definitely worth looking into.

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

When we were trying to buy our house, we saw it came together with Viking products. A lot of people will buy it, so they installed the Viking products for us and they have high quality, but theyre not as good as we thought. The inside space of the refrigerator is okay. It has a special space for the drinks and that’s a good thing, but the refrigerator started having problems after half a year the house was built. The part started peeling off and we havent touched it a lot. After the person came here to fix the upper door and replace it for me, the lower door also had the same problems. I called them to two months ago and they havent sent anyone to fix it. The salesperson is the contact person if I need to contact another department to have the appointment with me to fix the refrigerator and do the next step, but the department never contacted me again and I can’t contact them directly to let them do it quickly. Also, I need to call them several times if I have problems with a Viking product.

Im seriously disappointed in Viking. Redid my whole kitchen and got a good deal to get all Viking appliances. The fridge drawers dont stay closed. Yes we leveled it. But the worst is our stove top. The induction range stopped working three times in the first year. Had both sides replaced. Then a month after my warranty was up the second side let go again. Customer service then wanted us to pay to have a repair man to come and say it was not working. That was done and we got a 1200$ plus time estimate to fix it. Customer service was not helpful and for some reason we can not submit a complaint on the website. I now have 2 plug in induction stove tops from Canadian tire sitting on my 4000$ range that have worked well for 3 years. Dont know what to do with my range now. The only upside is the oven. That works very well.

Ive had the range for less than a year and there were all these things wrong with it. We had to have the repair people out. I purchased it through Abt and they did not have a repair person out for six weeks. I was without a stove over Thanksgiving and up to about a week before Christmas. I was not happy. Abt said those stoves are solid. But theyre not reliable quality machines. Im very upset with the whole thing. Now we purchased a Viking convection, that we cooked a little bit. But its not the same. So Im not happy with it. I would appreciate a call from Viking. I should be given some kind of five-year warranty on this because I dont know whats going to happen. I dont trust the machine.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

We moved in a brand new building and a Viking range came with our place. Its brand new and it seems to be of good quality, but it seems to take a very long time to pre-heat the oven and were not sure if thats normal. Its certainly not the case in my older cooktop. Well call consumer department and see what they say. On the stove part, I have to make coffee and I set down a diffuser because the openings on this grate are too large to hold my little Bialetti coffeemaker. It works much better than when I put it directly on the burner like I do at home, which is also a Viking, so we like that. We also have a refrigerator, a range, a dishwasher and a fan vent that are all Viking. I had some problem, called the dealer and they were not helpful at all.

The Viking dealer was great to work with and I had a very good experience. It was good customer service and quick delivery. Also, I like the power burner on the range.

Ive been using Viking Ranges and its really the only range Ive ever owned for 30 years. The one I have right now is probably the third or fourth generation of range I got from Viking. I like it a lot and its easier to clean. Ive got a lot of different options but I would buy Viking again if I needed another range. Their sales team were great. They did everything they said they were gonna do and delivered it on time. It worked out great. They were courteous and prompt and delivered it when they said they were going to.

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

A friend of ours also had a Viking that we really liked the style of. We compared it against other ones in the showroom and generally liked the look of it better. We got a Viking range and dealt with MD Appliance in La Canada, California, and they were great. They were good at calling out the features and differences between them and the other top-of-the-line one that was like a Wolf. There are also a couple of very small, little, kinda like nitpicky things I noticed with the range. When the burner is at a very low setting, almost like on the simmer setting, it has a flickering effect on the gas burner. Also its not a smooth, sort of clean sounding burn when it’s up higher. So if I were to perfect the range, I would eliminate that kind of irritating flicker sound. The burners themselves are very heavy, which is fine. But the metal bottom of the burners is very rough, and it’s not a finished metal. So unfortunately when our house cleaner was taking it off of there, she scratched some of the surface of the range which freaking killed us, because it was like the price of a car. I wished that there was either some of sort of powder coat or some kind of finish on the underside of the burner that would prevent that type of thing from happening. But other than that were pleased with the quality and I have no problem recommending it.

I had a Wolf and a Sub-Zero. We moved from out of state and they have a Viking stove in the house. Ive heard some good things about the Viking. Since I have a Viking stove, I got the refrigerator as well. However, Im very disappointed with the refrigerator because it was only three months old and one of the blades of one of the fans inside was already broken and another fan wasnt hooked up in the bottom. I had water dripping from the door on my fourth floor. For a brand new refrigerator and for what we paid for, that was not acceptable. My husband made the appointment to have it fixed and his interaction with Vikings customer service rep was very nice. A tech came out and it didnt take him long to fix the refrigerator.

The Viking refrigerator has been excellent. However, the experience with the third party dealer was lousy. Three of the five pieces that I ordered had damages. They were cosmetic and not in a location where anybody would see but were pretty significant damages.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

I purchased 27 Viking “professional” double wall ovens to replace old GE model in November 2010. I used them successfully to cook Thanksgiving dinner (I dont use an oven very much!). In 2011 around September, I cooked something that gave off a lot of steam and fogged up the analog clock which stopped. Reset it a few days later and it was fine. In January 2012, I roasted some wild mushrooms. The moisture from the mushroom stopped the clock again and I realized at that time it has also stopped the other timing controls. This time the controls stayed broken. I called Viking and I was told the ovens were out of warranty. I called for service and was advised to turn off the circuit breaker which may reset the controls. That didnt work. I called back and the operator was very surprised that Viking didnt “step up” and pay for the repair (they quoted $200 or so to send someone out). I called Viking back to ask again but couldnt reach anyone so I left a message. Then I emailed their customer support. I received a response that they would fix the controls for FREE. But after numerous emails and calls to Karen ** (senior customer support representative: **), I am still waiting. I will never purchase another Viking product! I love my Wolf exhaust fan and my Miele dishwasher and my very old Chambers gas cook top (I will never replace it).

We purchased a complete Viking kitchen with two dishwashers. The dishwashers, for the money spent, do not live up to Vikings reputation. The dishes are, for the most part, not clean nor are they dry when the cycle is done. Also, the dishwasher is always wet inside causing it to have a really foul smell. I am sorry to say that I have not referred Viking to friends who were building house and ones who were redoing their kitchen. I am sadly stuck with these worthless dishwashers. Had we only known!!

Viking in California called and told me they would send me a matching freezer and it was delivered October 6th. I simply forgot to update the review. I am happy with the fridge and freezer, but I will still likely not purchase Viking in the future due to the prior issues. I just do not trust them as a company quality is extremely lacking in all appliances except thier ranges. (My dishwasher just broke) so clearly I will be looking into Wolf or Sub Zero or Miele or Bosch next go round.

I owned a 4-burner Viking range back in 2005 and they were good. When we built our house, we tossed back and forth with other ranges. But we went with Viking once again. I couldnt settle for something else and it seemed like I was settling if I got something different. I like the different top for the broiler. We use it daily and were very happy.

My brother has a Viking range in his house that he built 10 years ago, and they loved it. I was doing a kitchen remodel and looked at a few different options, and I liked the reputation of Viking and the look of their range compared to some of the competitors. Furthermore, their warranty was better than some of the competitors. Once I figured out that one of the burners on the top was meant for boiling water because it puts out a bigger flame, I have loved that feature.

Viking built in double door refrigerator is two years old and is terrible, I have had four service calls to fix it. The first time it simply shut down and stopped working, the service tech replaced the inverter and then it has started leaking water all over the floor. I have now called four times to have it fixed. The local, West Coast Regional Office is a joke. They dont even answer the phone. When they do answer I get the run-around until I insist they send someone to fix it, which then takes two or three days. And then, three weeks later the same thing happens. The unit has a three year warranty and Viking is refusing to honor it. They are just the worst example of customer service I can imagine. My advice is to avoid the purchase of any of their products.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - wont lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just dont work well! Ive learned my lesson. I will never deal with Viking or Ferguson again.

Ive known Viking for a long time. I had to make a decision on a new kitchen and so I chose them. With Wolfe, you have to have a subzero refrigerator and I wanted everything to be Viking. My experience with the dealership was awesome. I like the quality of the refrigerator but I’ve had quite a few calls to fix things. We had problems with the hinge on the bottom of that refrigerator. The door sunk down and so there was almost at one point, about three-quarters of an inch difference between the refrigerator and the freezer. They had to re-put in a binder and had to come out twice for that. And then on Thanksgiving, the top of my stove was horrible. Something went out and the oven shut down. They could not replace that and it was unbelievably awful. Also, with my Viking microwave, I had the whole motherboard replaced. And that was under warranty. Thank goodness my refrigerator and the range were under two years warranty. The products look beautiful when you walk into my kitchen. It looks really nice but it’s not worth it. My refrigerator was $8000 which is stupid and my range was $1000. I could probably get adjustments for the product with GE profile.

Im a previous owner of a Viking range and Ive always had them. I actually wanted a Wolf, because Ive had a Wolf too, and it works a little bit better for me than Viking but I went with the Viking because I wanted a white stove and Wolf doesn’t make a white one. I did a whole house remodel and bought $70,000 worth of appliances from an appliance store that’s a Viking dealer. I had a very good experience there and everyone has been great.However, Im very disappointed with the Viking range and they’ve already changed it for me once. Tim from Viking has been incredibly generous and he offered to give me the new stove. It came but one of the ovens is not working again and theyre trying to change some parts now. The ovens don’t get calibrated and they don’t seal, which was the problem with my last stove, and they try to fix it multiple times. The new one needs to have major amounts of repairs on them again and Im hoping they can actually get it right. I love the look of it, but Ive had nothing but grief. Still, I would like Viking to know that I do appreciate how well they’ve handled all the problems with it. At least they’ve been very honorable about keeping their word on trying to make things right. The stove is $15,000, big, and a dual convection 60 inches. And I also don’t understand why it stains so easily. I wish I knew a better way of keeping it clean. I use my stove every single day, multiple times a day, and Im a neat freak. When they picked up the last stove, there were these stains and some splattering that went into the black part under the actual surface. If I don’t wipe it immediately, it gets glued on. When I got the new stove, I cleaned it immediately, but the towel I was using to clean left a mark on the actual caps of the stove. So its a Catch-22 where I want to clean up but then I really cant because it leaves a different kind of mark. I would love to have someone call me and let me know how to take care of it the proper way because the rep doesn’t know either.

I always knew of Viking and I wanted more of a commercial stove. But when I bought from them, the time frame was awful. I ordered in November and I got it in January. There was also an issue with the stove and that was very frustrating. But it got fixed. Then, I had a scratch on it which was right at the surface of the stainless steel ledge. Their person ended up telling me that it was a really common place and it was going to get scratched eventually. So I just told her to forget it, which stinks. But it is what it is and I couldnt wait any longer. I wasnt going to send the range back for a small scratch, but it still shouldnt have been there.Aside from that, Viking did not handle any issues with me. I had to go through the seller, which was frustrating because they just kept saying they were waiting. So because of COVID, it took a while, which I understand. But there was no follow-up whatsoever, so you felt it was a burden calling. Everybody was calling with the same stuff and they were mad about it. I have little children and I didnt have appliances for months. That was so hard and I will never do that again. I love the stove now. Its big and I can cook whatever I want whenever I want because the size is nice. I also like that each burner is the same size. But there was so much trouble that I dont know that I would buy a Viking range again.

Weve had problems with every single appliance that weve purchased from Viking. The refrigerator has been making a weird noise. We had the guy come today to look at the noise and he couldnt figure it out. On the stove, two of the back burners would only light up partially and they take 10 seconds to fully light up. The guy looked at that too and cleaned some stuff up. The back burners are working a little bit faster but theyre still on the slow side.When we got our dishwasher, the motherboard was broken and we had to have a brand new one because when we turned it on, it would continuously run. The timer would not count down regardless of what cycle we put it on. Im not fully happy because of all the problems weve been having. But the problems have been addressed and looked at. Im a little worried that the two-year warranty isnt going to cover everything because of what weve already experienced.

I went online and read about Viking’s history and that their products are made in the USA. I felt really comfortable buying something that was built here so I went with them. I like the refrigerator that I bought. It looks amazing and its very easy to change the shelves and reconfigure in different ways. Everything that I read about it is true.

My mom is a chef and she said Viking is the best stove made. I like my range a lot. It’s a dual-energy. So, I’ve got a gas stovetop and an electric oven that has a convection. All the convection settings are really awesome. It takes too long to heat up. But once it gets hot, it’s great. The rows are nicer and much more even heating. It’s a very high-quality product. Im happy.The Wolf range was a little bit more money, but from the visit in the store, I didnt see that much difference in quality with the Viking range. One of the things that sold me on the gas stove top is that it has 55,000 Btu burners, and then, it’s got a little tiny one for simmering. That is awesome because the other products that I’ve owned only had one high-power burner, so I couldnt boil water and fry meat at the same time. But I do not have that problem anymore with Viking.

I am not very happy with Viking Refrigerators. They are not at the level that I thought they were like Wolf appliances. It definitely compares with Maytag and KitchenAid and in that range, I think Vikings one of the ones that I would definitely go for. But price-wise, it is slightly expensive. They are also pretty small refrigerators. I wanted the 44-inch and has more options to choose but I did not see many so I finally ended up with the 36-inch ones. Although, its doing what a fridge is supposed to do and I think thats the minimum we expect to see. I like the compartment arrangement even though the rack arrangement in the lower compartment is small. Its also very noisy and I like to see a quieter appliance than what I have.

Friends recommended the Viking refrigerator, and its name-brand and model made me go with it. It has a feature of ice in its door, and its my favorite. The quality is okay, but I had to do one repair recently. Ive also changed the refrigerator once since 2004. There was an issue with something and they offered to upgrade, so we did to get the ice and water in the door. Then, I had to replace the solenoid valve once for the ice-maker and the door stop. The parts of the refrigerator are expensive but other than that, they have very good customer service reps who are very helpful. I told them what was wrong and they sent the service guy out. They were able to fix it and they didnt have to come back twice.

We bought the package of Viking appliances - fridge, wall oven, and stove from Trail Appliance in Calgary in 2009. We are living outside of any major city so servicing these products has been tough. The products are constantly falling apart and expensive to repair. The fridge shelves and drawers have cracked numerous times and are now taped with duct tape as the replacements are too expensive to keep replacing! The stove elements are no longer working so in process of finding repairs. Not hopeful. Very disappointed with the product line.

Perhaps like many others that purchase Viking appliances, my wife and I were enamored with the design, size and look of the Viking refrigerator. We spent close to $20,000 and purchased a 36 refrigerator with a separate 30 freezer to go beside it. Looking at our kitchen you see nearly five feet of fridge/freezer. It looks amazing. Stupidly, this was the reason we bought the brand. My neighbor has a similar set-up and he told us over and over again not to invest in Viking. He swore it would be a mistake. My attitude was it wont happen to us. Was I wrong.Within one year, back in 2018 (pre-Covid; so no excuses yet about shipping issues/health issues/work shortage issues), the refrigerator stopped working altogether. Everything inside was ruined. The refrigerator was hot. It would not cool anything. I called Viking and it took 3 days to get a repairman to our home. Three days of no food. Then of course the part had to ordered. This took another 2 weeks. The part arrived and within another week it was installed. One month of no working refrigerator. I asked for a loaner... nope. I asked for a replacement... nope. I asked for a food stipend... nope. I asked to reimbursed for the ruined food... nope. After the month delay, it was noted that the refrigerator was beyond repair and needed to be replaced. This took another month for the new refrigerator to arrive. A $12,500 refrigerator that we could not use for two months.Now check this out; within a month or two of the new refrigerator being installed, my 7 year old son opened the fridge to get something. He pulled the door and as he pulled his foot was in the way and the door punctured his foot. He required 7 stitches. Our family wrote it off as the craziest accident ever. But... within another month or so, the door was not closing properly. This was a brand new refrigerator and the door would not close right. The magnet would not catch and the door was essentially always open. Viking sent a repair guy. He could not figure it out. He kept stating that the hinges were unlike anything he had seen. Then it dawned on him, the door was installed upside down. He had to take it off, flip hinges and reinstall. What??? Upside down? How is that possible? I then realized that this is probably the reason why my son punctured his foot. It was too low.Six months after replacing the refrigerator, the freezer stopped working. Everything melted. The compressor (?) was shot and it was replaced. For the continuing hassle, Viking extended our warranty an additional year. We now had 3 years of warranty. Within the three years, we have had to replace the ice-maker at least 5 times. Every 4 months it develops a leak and water drips into the ice bucket. Soon the ice bucket has an inch or so of water at the bottom and the entire ice bucket turns in to a solid block of ice. They send a repair guy and he replaces it. This has happened five times. It is broken again now. Unfortunately we are now out of warranty. I argue that the problem began while we were under warranty. This apparently does not matter. Viking wants to charge me $150 for the part and $150 to install it. Again a $7,500 freezer with an ice-maker that does not work. Dumb.Today, the produce tray in the refrigerator broke. Looks like a plastic piece fell off and the side by side drawers came off. This overpriced appliance is an absolute joke. Like my neighbor did with me, I tell all people that compliment our gorgeous appliances to NEVER buy the Viking brand. I warn everybody that I cannot to make the same mistake we did. Viking sucks.

I have owned the Viking Professional gas range for about 16 years. When it was first delivered the oven door was adjusted wrong, the glass had slid leaving an 1/8 opening and closed improperly. Viking factory representative told me that the door adjustment wasnt covered under warranty. After paying $5,000 and no warranty for shoddy work. I called Viking representatives in almost every state. Finally found a dealer that gave me information how to correct the problem myself. I had a local serviceman out several times that charged for service and said, Dont expect warranty service. That is exactly why he stopped carrying Viking gas ranges. The range has never cooked or baked correctly from the day it was installed. Viking only gets a 1 star because it is the lowest I can give them. I would never buy another Viking product.

This pertains to Viking microwave RDMOR200SST over the range unit. Purchased 12/12/13, installed 12/26/13, broken 1/18/14, lasted less than a month. Being in the HVAC field, Im very familiar with many brands, reputable and not so reputable. I recently read a tech article about Vikings new owner (CEO) and it seemed very promising. Boy was I wrong and he has a quality control/customer service nightmare on his hands. I have dealt with many companies in the field and this is without a doubt the worst. $650.00 microwave and the micro switches I found in this unit I would not have used in my daughters $5 toy. Youre probably saying, Why did you fix this yourself, you voided the warranty. Have you ever seen some of these morons they call appliance repairmen? Believe me, I have and I wouldnt trust 95% of them. Problem - wife shut the door and the micro circuit tripped, reset, breaker held but the micro was dead. Dissembled (only takes 2 minutes) and noticed 4 micro switches mounted on a cheap plastic rack, one of the switches the plunger was stuck in the down position. Upon inspection, the contact of the switch was welded together. These switches are rated at 16 amps, there is absolutely no way this switch holds 16 amps, no way. This is a fire hazard and a design defect. I removed all four switches and replaced with Ormon micro switches and NO THEY ARE NOT MADE IN CHINA , they are made in Japan. If I would have had warranty service tech perform this, they would have used the same cheap factory switches and the problem would have been reoccurring and caused more damage to the unit. For all of you do-it-yourselfers out there, change all of these switches out with quality ones. This will solve the majority of your issues with this unit.

This is my third time having a Viking fridge. This one is a little better. I spent a lot of money to get it right on the third time. Thats a little disappointing, but we are happy with it this time. On the first house, the ice maker was always broken. It cost me $300 a month on an average for many years. Got here to my second house, and the ice maker frozen in the bottom. It cost me $300 a month. An ice maker shouldnt be that expensive. Its a very inexpensive part. So, hopefully, we got it right this time. We got our new refrigerator at the first of the year and everything has been going pretty good. I really like the space. The Viking dealer was excellent. They really knew the product and what they were talking about. We had such a bad taste in our mouth that if it had not been for the vendor, we would have not purchased Viking. I would recommend Viking. But if it had not been for this new refrigerator and the new vendor, I would have said, Im sorry. Im purchasing somewhere else. Im purchasing something else. A Sub-Zero is what we were looking at and the new vendor made a difference.

We like the Viking refrigerator and the quality is good.

Just started cooking in brand new oven. The smaller left side oven just made a loud sound and is now not functioning. The right side oven door hinge came off when opening the door and nearly slammed on my foot. I was barely able to lift the door to get it in place. I have only had the 48 range installed the last two weeks. Very disappointed that Viking made in America is poor quality. I now have to wait until Monday to get any support. Anyone else have this experience?

I have no questions at this time. We are very pleased with the unit. It has significantly increased the quality of oven baked goods. It was the most expensive appliance we have purchased until now but it has made cooking so much more enjoyable. Thank you.

I just built a $150,000,000 house last year which I dont live in but I had remodeled my kitchen in 2000 and the Viking Range hood went in and I just knew I wanted to put the Viking stove under it. There was no reason to, everything was working and I quite frankly, forgot all about it and bought another house. I have a second home now but then the stove stopped working. Since I already have the range hood, which I love, I bought the stove to go with it. This is a very high-end appliance city so if someone has this problem I go, What a difficult position to be put in. The top of this range is great and heats up. It looks fabulous and fits beautifully with the range hood and in the space that it was designed to go in. However, the installation of the electrical for the oven is a nightmare. Theres a problem figuring out where to put the electrical box cause it doesnt fit under the stove. So, I have to cut up a cabinet or a wall. Im dissatisfied that they sold a product that cannot be installed unless its a new build. Im a real estate agent. And if Im selling a house and see a Viking range in the kitchen, Im immediately going to start thinking if its installed correctly. They should phase it out.

My builder put in the Viking products and Ive had a lot of problems with them. One of the ovens is totally incomplete. I spoke with the local Viking authorized dealer and they were willing to give me a 25% discount on the part. I told them that they should give me a 25% discount on the all-new Viking Range because its a disaster and I dont wanna have to pay twice for it now. But they wont cooperate. Also, my Viking refrigerator is leaking again. My experience with Viking has been bad because it cost a fortune to fix anything. Its $750 just to move the appliance away from the wall. Ive also had multiple leaks, and its difficult to get people that work on Viking work efficiently and effectively with Viking.

I bought stove of my dreams in 1997 after waiting decades to be able to afford it. It is a Viking 6 burner/with griddle (which I wish I hadnt gotten), double gas ovens. Since day one the ovens smell like gas while on. I have to run my ventilator while the oven is on to keep the odor under control. I have had several repair men, always changing the igniters. The part is $16.00 on Amazon by the way. I pay a lot more than that! Anyway it has never fixed the problem. It makes me think twice about using the oven as I have to listen to the noise of the vent for hours if I choose to bake or roast anything. I am truly disappointed with this range and after reading all of the other reviews realize that Im not alone. I would never recommend any Viking product. I wish I had never gotten with this stove. My first choice was Wolfe, and I was talked out of it and into Viking!

Viking Ranges is a name that speaks for itself. Everything I’ve ever heard has always been good. We went with them because of the reputation and we were dealing with the warehouse that had one Viking stove that was the right size and had the right looks of it. However, there were a lot of issues. One of the burners didn’t work and the oven would turn itself off after I turned it on. It also wouldn’t maintain the heat. It would be cold in the front and hot in the back. We had a company come in at first, but they kinda oversold themselves and they didn’t know what to do. They put it back together and said they couldn’t fix it. Another fellow from a different company came and we were super pleased with him. He was very professional and he knew his stuff. He seized up what was wrong. Our dilemma was we don’t have a gas line, so we had to go with propane and we bought a stove that was not propane.They had to alter it. The first company thought it was just a simple fix, but it wasn’t. They had to adjust all the frames. The second guy fixed it and ordered the parts, although it took forever to get the parts. But he consistently called us and said he was working on it. They were supposed to be coming and it did. He called, came, and fixed it. However, it was a new stove, so I don’t understand why it has so many things wrong with it. Everything’s working fine and it’s good now. It maintains temperature. I made some chocolate cookie chips and they came out great. On the bottom or on the top, they were perfect. It’s a wonderful stove, but I’m a little apprehensive to recommend it because of the start-up problems we had. It definitely was a problem when we got it and it was not lightweight. You don’t wanna be taking things in and out because it is a big stove, it is a double oven.

I moved from North Carolina to Texas. I had a KitchenAid back in North Carolina and I had mix results, but mostly positive. And I switched from KitchenAid to Viking when I moved to Texas. I walked into Best Buy, saw Vikings, and I liked it. The measurements were such that it fit my house. Ive heard their reputation was good and unfortunately my experience was not that good. And I like the layout of the inside and configuration of it. I did not particularly go out and do an experimentation or competitive shopping. I still like the Viking but I bought it off the floor. In other words, it was a floor model. My number one complaint is that the delivery from Best Buy to my home was mediocre. Two dudes came and then just dumped the box. They couldnt wait to get out and get their money. They didnt level it. The couple of the handles were loose because its just a floor model. I knew that and got a discount because of it. But we checked carefully with Viking and I was able to ascertain on the phone that I had full warranty just as if it was new. I learned one lesson that I would not buy another floor model again. I got the discounts for a good reason, but there were nix in the handle. It didnt bother me because of the discount was substantial and I thought, What the heck? Its a good box. So, I bought it. And I would never do that again. Because even though I had a full warranty and Viking was very accommodating about getting a service order out and getting a service guy in here, their service guys are not trained. A dude came in to do the servicing because the rubber sealed on the freezer portion did not close all the way at the top. Otherwise, there was a half an inch gap between the rubber and the metal. And consequently, the box was going 24/7. I never heard it quiet ever until I had this service call. He tightened up one handle, but didnt do the other handle. The bottom portion of the outside to the decorative chrome piece that sits on the floor thats loose on one end. He didnt tighten that. It was a very slipshod work. He didnt have the tools and didnt have the moxie to do the service.So, Im disappointed in that fashion. Im still not quite sure whether the freezer portion is correctly positioned and whether the screws are correctly tightened and leveled. I understand about floors not even and the knob but now the box is not level. And it bothers me. I look at it every day, and I see it that its at least three quarters inches off on one side. I paid quite a bit of money for a nice box that I thought was the top of the line, top shelf box and I cant get any satisfaction. I cant get any service.I dont think the problem is just with the Viking product. I think its a combination of things. When they put it on sale, they had moved it from the wall portion to the outside door of Alco or Foyer. So, theyve been moving it around and that indicates to me that depending how good the movers are, what kind of dollies they use, and where the heck they put the dolly, did they bend something, the freezer door portion get bent and out of shape and thats why the rubber seal did not seal.