I chose the Viking range for its quality and looks. The team at the Viking dealer was very helpful. I had issues with registration, and they sorted it out right away. The overall quality of the range is good, and my favorite thing about it is how they look. I would recommend Viking.

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

The look of the Viking refrigerator made us purchase from them. The quality is good, but it showed up dented in the front so I had to have the door replaced. Then, the freezer had some issues, but it all met the warranty. The repair guy came out four times already, so it has been easy to work the issues out. They have also been easy to schedule. The dealer we went with was okay, too.

My son has a Viking range and I also saw it in other homes. I was pleased with it and I got one, too. I went to a company thats a distributor of Viking Ranges and their reps were very good and patient, so I ordered from them. Their salesman was not having to win me, but he kept in touch with me and was very good. The range was installed a couple of months ago and I love its sturdiness. I like its quality and burners, too. Its features are really simple. However, they set the igniter too far away and it wasnt adjusted properly from the factory. So, I had to call them to adjust that and my experience went smoothly. I would recommend Viking Ranges.

We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesnt come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things. Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldnt see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when youre trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Vikings a little modern for my liking but I enjoy that it fits in our tiny condo and its a commercial range. However, it was installed crooked and its still crooked. It slopes, so the trays slide out when Im cooking. Its dangerous when Im cooking greasy items. I dont know if the guy that installed it is also the reason why it doesnt ignite properly or if its a Viking problem, but it explodes when I try to light it. I havent been able to use it for quite some time and Ive tried to get the guy out to fix it. Ive reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

Shortly after posting we received a call from Viking asking for the repair estimates from the service company, which we shared. Viking replied that due to the age of the appliances (5 years) they are not able to help. Viking was once a great American brand that created superior appliances. For the premium price, buyers could feel confident in the the quality of their purchase and the companys customer service. Unfortunately that is no longer the case. Viking is aware of the flaws with some of their products, especially the refrigerators (as is evidenced by the sheer number of complaints on this site alone about the same issue), yet they refuse to stand behind their products. Despite my hopes that I would be able to report that Viking did the right thing and repaired what is clearly a design flaw affecting many, unfortunately I cannot. It would be extremely easy for them to resolve this issue, but they choose not to. Instead, Viking prefers to erode customer trust in their products, service and their brand. I am sad to report that the Viking of today is no longer the company it once was. My only advice to anyone considering a Viking appliance or a full Viking kitchen is: buyer beware. Read the reviews on this site and others carefully.

The purchase and installation of the new range was very seamless and easy. Everything was delivered on time and in good shape. The only negative is that the glass panel keeps getting loose on one of our two Viking ranges. I have to keep screwing it back in. But everything works great. They all perform as advertised and we havent had any issues. It’s a good quality product.

I have a Viking side by side fridge, double oven unit and a range top - While the range top seems to work Ok The Fridge is the worst, between the ice maker not working properly, water evaporation unit does not work (a known problem) where you have to empty/wipe off the water from under the unit, and various shelf draw handles and side door, doors have broken off (replacements are expensive). The oven works ok but in the first year all the temperature and oven controls (bake, convection bake, broil etc) have worn off, and its not like I used steel wool to clean this, but really how is this even possible? My advice - stay away from Viking - there are plenty other vendors out there with better products.

My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.

We wanted an induction stove, I saw a Viking range in one of the stores I was browsing and I noticed it had a special broiler on it. We know about Viking since its a good range. So thats what brought us to our selection. I missed some appliance thats why I bought the stove at a Viking dealer and their team was excellent. I like the quality of my Viking range, its great and my favorite feature would be the broiler. However, I had to adjust my cooking method because Im used to baking chicken at a high temperature and then the chicken would splatter up in the top of the broiler. And then I turned the oven on again and the broiler would smoke the house out. But, I have that under control now..

I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!

The quality of Viking is very good. The stovetop and the oven get hot really quickly. I wish it was a little bigger but that was a decision we made and I didnt realize that it would feel as small as it is. But, it doesnt have any fancy electronics and thats a bit hard to get used to at first. We also used to have a griddle but its okay. We have a better functioning stove or oven and its definitely an improvement from what we had last.However, Im having some trouble. When the Viking arrived, it took some time to get it installed because our kitchen was under renovation. It was more than a month. We got a range, and with it, we also got a dishwasher and that came dented. When we called, the reps were like, “Why didn’t you open it right away?” And were like, “We were told that it was going to be a very, very long wait because of COVID. And so we ordered it in April, knowing we were renovating in June.” The company that we bought it through was very nice, and they ended up working with us on it. So it turned out to not be a problem. But they came to replace the dented door of the dishwasher and they brought another dented door. So then we waited again. It took a long time to get it all settled. On the oven, the light shows that its preheating or that its on. Sometimes, we can hear the gas lighting. Also, there have been numerous times where I come back to look at my potatoes and the oven has been off the whole time and this happens a lot. But it’s not like it was smelling gas in the house. So we’re starting to be able to piece together that there’s something that’s not right. It has happened at least seven times where Ill start the oven, it will be hot, Ill put my food in, Ill go back, and then the whole meal is ruined because its not hot anymore. But its on 400.

I looked at the reviews for Viking and it seemed that it was a very good high-end product. I went ahead and did the upgrade with them. But the quality is not there compared to the KitchenAid product that was installed in most of the units that we bought. With the upgrade value, weve been having nothing but problems. We had to replace the bottom freezer drawer and its still not working. Its still uneven and the representatives couldnt get that straightened out. They had to go back again. Were still waiting to hear about whats gonna happen. Also, the side paneling where you have the temperature and the other things that you can do with the refrigerator was damaged. Its a brand-new refrigerator and I already had to have the door replaced. And theres no water dispenser in the refrigerator. Its totally not worth it and I regret it. Ive been telling other people not to get it. We also have the dishwasher and when you put it on the cycle, there will always be moisture inside. The dishes are drying but the moisture on the back and the front of the door when you open it still exists. That was weird. Ive never had a dishwasher that didnt fully dry. This one doesnt even have an upper level the feature where you can put the forks and knives. It was a big fail there. We also got a Viking stove and the fan belt is bent. If you wanna do the convectional oven feature, you would see that its making a weird noise. Its a brand new stove so why was this happening? And the knob on the stove were all scratched. That was another complaint. I registered the products and I placed the service ticket. They contacted the vendor or the wholesaler that the general contractor used. The general contractor is Resolute and they did the purchase of the Viking product through Appliance Center. Thats the wholesaler who then came out and did the service for us. One of the technicians admitted that he had a lot of issues with the Viking stove. He was aware of them because he does a lot of service calls for Viking stoves. It has not been a good experience for my husband and me. The only thing that we like is the microwave oven. That was the only one that didnt really give us any issues. All in all, I would not and I will never get another Viking again.

Have had a Viking range for 12 years and have been unhappy for 10 years. Bought it after much research, but unfortunately there were few reviews at that time and features seemed to be the best. Well, it is a piece of junk! It takes 30 minutes to heat. The door does not close right despite having 3 service calls regarding this issue. The self-clean only worked once and would never lock again. I hate this stove, but really hurts to throw away since it cost so much.

Save yourself the trouble and read all the previous one star reviews. I wish I had done that. Two years ago when building my dream kitchen, I splurged and purchased a Viking stove. The stove would not heat up consistently as many others have noted and I finally called Viking for advice. Apparently, the warranty period had changed from 3 years to 1 year so I was on my own. They gave me an authorized dealer and I had to pay $450 for a service call and new igniter part. I was not happy but at least my stove would be working properly. Its now just three months later and again the same thing is happening. The oven turns on but in the middle of cooking, the igniter keeps clicking and the temperature does not remain consistent. Its hit or miss whether youll be able to cook your food. I had a GE stove in my previous home that cost a fraction of my Viking stove and it worked perfectly for 10 years and was still going strong when I moved. Dont waste your money on this overpriced defective product.

Viking VMOS200 died after 7 years of very little use - repairs quoted in the $200-$250 range... not worth it. So now had to find exact same size replacement because of its existing Viking Trim Kit ($400+ by itself) and which matches other trim kits in kitchen. Anyway, only new Viking unit that fits our trim kit is the VMOS201 unit - at a fixed price of $689 plus local tax. Took old unit apart and discovered its basically a Sharp 2.0 cubic foot R530ES model... also obsolete. Note that the current Viking VMOS201 is also Sharp inside.Did some research and found that Frigidaire uses the same Sharp box, model FGMO205KF - and its half the cost of the Viking/Sharp VMOS201. All you give up is the heavier Viking stainless steel door and the Viking emblem. And if you must have the Viking emblem to match other appliances, just remove it from your old unit (use a hot hair dryer and saw the adhesive away with dental floss) and swap with the Frigidaire label. Hope this help other folks that dont want to pay $400. Too much for a commodity Sharp microwave.

Viking is a good higher end brand. Its not as expensive as some of the ultra-high-end brands. When we decided to do the renovation this year, we put in all of Viking appliances. Im really happy with them. As I was cleaning the stove the other night, I really like it. Its easy to clean. It looks more of a restaurant style kitchen. It looks impressive. It feels good. Its good stuff. It boils faster than the range that we used to have, which is great. I love it. We had a slight scratch on the door and no questions asked, they came out and replaced it. Everything worked with the rebate. I didnt have to fight for it. It was a great experience.

I love my Viking refrigerator. It had the most square footage and Im a fan. Also, the quality is great and I like the multi-cooling zone cause its more adjustable than my last fridge. But theres a manufacturing defect and the piece hadnt been put together correctly and it was already cracking. And the tech person came and he said, You paid money for this. You should get a new drawer. So I called the parts people and after waiting on hold for an hour, I finally got someone who said they would be sending something over. It was supposed to be here two weeks ago and it hasnt arrived yet. Everyone I spoke to on the phone was wonderful. And I was going to have to leave for the next day so I just had to wait. And then they told me the part was two weeks back ordered which was rather unfortunate. But even though, its not the guys fault. And theyre very nice but I just felt it was a little inefficient.

I like the ease of use of all our Viking appliances and the cleanup is minimal. For my Viking range, we have five burners that are of different sizes. I like having the middle one, which is like a warmer. It works well. All of the burners have a very good solid flame and its evenly distributed across the entire burner.

My favorite feature of our Viking range is the griddle. However, it takes too long to preheat which I’m not happy about. But the team at the Viking dealer were excellent. They did a great job walking through every feature and its capabilities.

We purchased all new Viking appliances for a new home we built. The Viking dishwasher has never worked properly since the day we bought it. I have had it serviced several times and the service agent suggested that we try to have it replaced since it didnt work. I tried to contact Viking by phone and spoke to Tim **, Kai ** and Brittany. I never received a callback. I then emailed their west coast general manager, Randy **, who did not even take the time to respond. They have an arrogant group of people working there who are not interested in satisfying their customer. I am going to trash this dishwasher and buy one for 1/4 the price that will work ten times better than this one. Viking has this great name in the industry when in fact, their products are terrible and they dont care about their customers.

We purchased a full suite of Viking kitchen appliances (gas range, refrigerator, microwave, and dishwasher), which were delivered on 10/1/2019. Since they were installed, all four appliances have required service. First, the insulated glass on the microwave door was not sealed properly, so condensation formed between the glass. Viking’s fix for this issue was a new door, which took over a month to get. The front panel on the dishwasher was damaged when it was installed, so it also needed to be replaced. The panel came with the microwave door about a month after it was ordered.The gas range - which is supposed to be the flagship product for Viking - also required repair. The oven would not ignite consistently and would fill my home with noxious gas that had to be aired out. (The service technician found that the ignitor was too far from the heating element, which is why the oven wouldn’t light.) There are no bells and whistles on this range, which I knew when I bought it, so one would think it would do the one thing it is capable of doing... lighting... and it couldn’t even do that without a service call. Now the refrigerator is sounding alarms randomly and indicates that our freezer is varying temperatures, as high as 55 degrees. There is no way to disable the alarm and it has taken more than a week to get a service call scheduled, which means my family has to endure this loud beeping that goes off all day and night. To make matters worse, we have a special needs child who is terrified of alarms so this has been particularly distressing to him. Due to whatever error the freezer is experiencing, the compressor runs so much that our food in the fridge is freezing. I have had to throw out a bunch of produce, like apples, pears, lettuce, etc., because of the extreme cold in the fridge. Given we have only had these appliances for two months and experienced problems with all four of them, I would say I am extremely disappointed in Viking’s quality. Their service has been terrible, too. Despite multiple attempts to contact someone at Viking who can help, we have yet to receive a call back. In the meantime, I’ve had to reach out to multiple appliance repair companies, the retailer where we purchased the appliances, and taken time off work multiple times to have the appliances serviced. Had I known how bad my experience with Viking appliances and arrive would be, I would’ve saved myself the trouble and money and purchased non-“professional” appliances!

We had to replace our former slide-in in a rush because we were expecting holiday cooking soon. We purchased a Viking D3 after glowing reviews by our saleswoman. But the D3 has never worked right including a month after we purchased it. We had to cook the holiday turkey in the microwave, one part of the bird at a time. After contacting Viking, they sent out a certified repairman who had to order a part from Viking to make the oven usable. That took two weeks. From then on, the temps seemed to be accurate (we had to buy a hanging oven thermometer to tell), but the oven took forever to heat up. Even then, we couldnt cook anything then or now other than one item at a time and have it cook in the desired time. There are three racks in the oven... the instructions even show and explain how to cook using the three racks at once. However, the oven temps will not support using all three racks. We are also dissatisfied with the five upper burners. The center burner can only be used if the cooking pot/skillet is smaller than the large burner size indicates IF you are trying to use the other four surrounding burners simultaneously. You either use the four outside burners OR you use the large center one, but not all five at once due to size of the cooking containers. I am so disappointed. I wish I had purchased a low-end quality stove. This one sure isnt it. DO NOT BUY A VIKING APPLIANCE!!!!!

My old Viking fridge was leaking and causing damage to the hardwood floors. Viking offered a 30% discount on a new model and requested a copy of the invoice after I made the purchase. They then changed their mind and offered a 10% refund instead. Still waiting for the check months later. Dishonest and disgraceful customer service.

I paid for a professional install from Ben Franklin Plumbing literally 2 days before my daughters first communion. That morning I had emergency oral surgery. I came home, oven was installed and working well. I asked Ben Franklin guy why the door were not aligned, handles not perfectly aligned, right door sticking out a bit. I asked 2 of my neighbors that were quite handy if they could adjust them both. Smart enough to say that would violate warranty.

I went into a model home and compared Viking Refrigerators to Wolf and some other ones. Vikings quality and price were a little bit better so I decided to give it a try. I like the two lower drawers, one for the refrigeration and one for the freezer. However, it takes longer for it to make ice. We also had to get a part replaced because we had some leaking from the freezer. But, we were able to get a repair guy out to handle it during the warranty period. Other than that, everything is fine.

My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing were not crazy about is the ice maker. Its got the arm but I dont know if its done on sensors where it doesnt overflow and doesnt really fill the refrigerator in. But then Viking is great and we love it.

The people who repaired at our beach house in Florida did a great job and they were very nice. They got our Viking fixed. But when I spend that kind of money on appliances, I shouldnt have to have them fixed, especially two of them the day they were installed. The way the world is today, it took eight weeks to get somebody to fix them. It was not a good situation.We will not be buying any more Viking appliances, though we bought a lot in the past and they look great. We’ve been very, very disappointed with the quality of them. It has gone downhill. Weve had problems with a lot of the appliances we bought lately, starting with ones we bought for our ranch. I bought five new appliances in the last four months, and after they were installed, the oven and the dishwasher didnt work.

The oven doesnt work. It goes on but it doesnt stay at the temperature I click. About five parts have been replaced and it still doesnt work. I have to keep waiting weeks and months to get it serviced again. I have talked to numerous people and I still dont have an oven that works. This has been since day one. Im not happy with the service.

After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, dont expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.

We paid $1,600 for this high end dishwasher (Model VDB 450ESS) that does not dry dishes and smells all the time. The clip, which holds the little folding shelf in the top rack, broke. And guess what? Viking will not sell the clip. You have to purchase the entire top rack for $275! I will never buy another Viking product or refer Viking to anyone I know.

3 years ago my stove top exploded (a sealed burner unit) in my nannys face; singed her hair and eyebrows. Luckily the pot of boiling water did not go up in the air (the gas tubes held one side of the stove top in place). After repeated calls to the dealer, distributor and CEOs office I was told that since the unit was 2 months out of warranty it was not their problem. Amazing. Now I have 2 30 ovens that are about 7 y/o and they beep all day and night. However, they dont make (or repair) the electronics panel parts anymore. So again out of luck and need to pay $6,000 for the ovens to be replaced.Today I get the call that my $8,000 wine cooler, about 5 years old, needs new evaporators and it is $3 to 4,000 to repair. What a horrible company and product line. You pay full price for high end products and you get junk with a company that does not stand by its appliances. Stay far far away from Viking. I will gladly find the picture of the stove top if anyone wants to see.

I purchased a whole set of Viking from Nebraska Furniture Mart. We had a bit of an issue with the purchase. We ordered it new and did the installation ourselves. The very next morning, the refrigerator quit working. We called Viking to see what the code was that it was throwing and they said that the computer was not connecting. They said that they would send a tech out right away but we were like, Nope. We went back to Nebraska Furniture Mart and had them order a new one. It took us about six weeks to get everything else in. I love the look of the Viking set. Everyone looks and says, Oh, you have Viking.

We built a new home last year and we liked the Viking products that we’ve had in our other home. The quality of the refrigeration from Viking is great. The only thing that I have not liked about it is they’re not very deep, especially the shelves, because I was used to a deeper refrigerator. But it’s great as far as the performance. I have the Viking All Refrigerator and I like that our freezer is separate. Their team members were great and we ended up buying all of our appliances from Morrison in Midland, Texas and Kay there was absolutely wonderful.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.

I went to a number of home shows when I was trying to build a house and talked to a Viking Refrigerators rep and a dealer. I went to about five more home shows and saw the same guys. I decided to make the purchase and so far theyre okay. However, it is not cold all the way. Sometimes the freezer ices up a bit. And then I had to make sure that ice is not stuck in the ice maker because ice won’t come out. The ref is great, but it’s having twerks. I reached out to Viking Refrigerators but they wanted me to register everything first and then call back. Also, the dealer was just all about the sale and after that, he kept having a follow-up and a follow-up. I wouldn’t use that dealer again. I’m still satisfied with my overall experience with Viking Refrigerators. Others would just have to make sure they get the right dealer and a Viking Refrigerators certified installer. That’s important.

If my Viking professional gas range were a car the lemon designation would apply. My dealer stopped handling Viking because of repair needs records. Mine has had three new oven elements, four new switches. Mine has 6 top burners and a griddle. Dont ever buy a griddle. Impossible to keep clean when used. It rusts!!! This oven is a lemon first class.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Vikings ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But its pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

I heard good things about Viking Ranges. Their price was reasonable, too, so I bought one. I live in San Luis Obispo County and I couldn’t get it delivered to my home. So I had to pick it up myself. I have it for less than a month now and so far, the quality is good. I had another stove that had every bells and whistles on it and everything was breaking on that. I like the fact that my Viking doesn’t have a lot of bells and whistles. I spent that kind of money on a stove and I didn’t want things to be breaking all the time.

Ive known of Vikings brand reputation for 20 years and although I was looking at a few others, Viking had a better price point for entry. However, the dealer didnt set expectations of timeline for delivery very well and the project was contingent on that so we could build countertops and finished cabinets. It had taken a couple of months to deliver the products, which was longer than the three to five weeks reported on their website. It forced us to live somewhere else for a couple of months so that was not good and we wouldnt do that again for sure.Afterwards, we wanted some minor adjustments done so we called and had somebody sent out right away. A lot of times, thats undervalued because I could have voided the warranty if I had a local repair shop come and fix it. But Viking made all the final adjustments and thats a huge benefit of the product. Its the best takeaway so far as that service aspect and after using the range for four months, the quality seems great too.

The Viking ref matched nicely with our stove and I liked the way it looks. My experience in dealing with the store was good and we got a discount. We just had the ref’s three-year mark though and the alarm went off on it and it wasn’t refrigerating right. We called Viking and they were sending someone out in a week. But for some reason, the refrigerator just kicked back on and it was fine after a while. I’m concerned about the dependability of it, but, so far, the quality is good.

My mom has a Viking range and I really like it. It’s bigger than 36-inch and she uses it when everyone comes over for Christmas and Easter. It just works so well. It would boil a pot of water within minutes which was way different than when I boil a pot of water on just a conventional oven. I felt like I was waiting for 20 minutes. So, I got one too and we really liked it. However, I got a replacement because for three years that weve had it, the door would fall off every three months and Viking couldn’t fix it. A whole slew of things happened throughout the first six months that led to more things, and it just broke. I asked Viking to replace it because it was not repairable and they’ve already repaired it 12 times. So finally, I got a new version of what I had bought and it’s working. I didn’t get to use the oven as much as I wanted to, but when I did, the convection was also one of the features that I wanted Viking for, and the self-clean which I really love. The cooktop is strong and it has a different side burners. The one at the back for simmer and then I have the oval one for a grill effect. The design is really nice. It’s low in the back which is basic to turn it on and clean it, and that’s all I have.The dealer was so sweet and she worked so hard with me. I had a lot of anxiety with my range and the appliance guy said, “You’re really lucky that you’ve got this replaced. No one gets a replacement.” It’s a $5,000 purchase and every time their techs would come out, it would be $200 just to assess it and it’s a high price to pay. So, to those who wanted to buy a Viking, they have to have some money to back it up if something goes wrong. They can’t just have it under warranty at Sears because Sears doesn’t cover a high-end appliance like Viking.

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.The continuing leakage from the refrigerator ruined our hardwood floors. We finally had a rep come out and look at the refrigerator and believe it or not we got a new one after this continuing over a year. The ice machine in the freezer went bad so he ordered us a new one while he was there. The ice machine that was self standing the board went out after 4 years and it cost almost as much to fix so we threw it out. Now our freezer only freezes halfway. There is a hole in the condensing coil that they can not locate. Now the refrigerator that was replaced the door keeps catching and it will not close properly. The dishwasher would not drop water after 5 years. Could not figure out why it would not and just ended up throwing that away.

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

I got the tall, 36-inch one-door refrigerator with the drawer-freezer on the bottom. I got three of those. I got one for the basement and two for my kitchen. So, I put them side-by-side. We have a big family, and we buy a lot. The refrigeration’s going okay. After like a month, the one in the basement stopped working. They did set up service. Something was leaking up on top. So, they did schedule somebody to come out, and it took a while to get the part. Then, by the time the tech came out, it was three months later. So, there was no refrigeration usage in the basement. It was kind of a little disappointing that we had to deal with that.Also, whenever I open that one little drawer where the ice bin is, I always seem to lose ice cubes into the freezer. It shuts itself off, but I dont think it shuts itself off soon enough once its a bit full, or if the bin is not large enough that ice cubes tend to fall out whenever we open that door. So, that was something I wasnt too crazy about because now I got ice cubes on the bottom of the freezer that I gotta try to get out. I think theyre priced high because of these little issues. When you spend so much money, you expect it to be perfect. You dont expect these little things just happen the way they do. I would expect that on a very less expensive refrigerator freezer.

We were looking for a couple of appliances to buy and for the best deal we could get. We were confined to certain specs and the Viking Range fits our needs. I like that it heats up quickly. We also have a Viking dishwasher but it has not been great. The people who came to repair it were nice enough, but weve been waiting to get a part for two months. Still, the Viking dealer is available and good to get back to us if we leave a message.

Weve been having a lot of problems with our refrigerator. From the beginning, the freezer side would not seal properly and we couldnt figure out why. The contractor took a look at the door and he realized that the seal thing was disconnected. It took them three or four weeks to get the part here to get it fixed and meanwhile, our freezer was working really hard but that got fixed. But from the get-go, our fridge has been super loud. At first, we thought it was because the cabinet up above was a little loose. We tightened that cabinet up and the fridge is still super loud. Were still going back and forth with Wiking and it is not resolved. Its just a bunch of escalation to somebody who doesnt call back. The people are very nice at Viking but nothing has really been accomplished. Its not the right fridge to buy for $10,000. We should have bought a different fridge.

We love our Viking Refrigerator so far. The size is great because it is a really tall one. And of course, side by side is good. The only thing is that the side door where the butter is held, on occasion, if I put butter in there whatever keeps that door closed isnt strong enough and it pops open and the butter falls out every once in a while. But overall the refrigerator is restaurant quality, and Viking is professional. And when I originally mailed in the warranty and I had to call because I have the wrong address, whoever helped me there was wonderful.

We really liked the Viking product and their counter depth fridge. I love the quality. It seems like it’s well-built.

After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

Back in November, we bought a refrigerator and a stove. I got a GE profile then and it didnt work. The part was back ordered so they brought out another one and it had the exact same problem. So I went to look for more stoves but then I didnt like all the electronic crap. Every time I leaned up against the front of the stove, it would go crazy because of all the electronics. All I wanted was an old fashioned stove that bakes but looked updated. I looked at other stoves and I didnt like them. When went online and read about Viking in Consumer Reports, it was the only oven that people said worked. I hated to spend the next $2,300 that I didnt have, but I didnt want an oven that I couldnt use. So I got a Viking.I thought my Viking Range was gonna be spectacular. But then its not and Im a little disappointed. When their guys delivered it, the bottom panel just above the legs wasnt secured. I pushed on the upper corner thinking I could just push it in and that didnt work. So, the delivery guy came and he had to screw it in. He then told me that I had dented it with my finger pushing on the corner. I told him I didnt think so but he made me sign off on something that said that was so. After he left, I saw that there were dents on the other side in the same place I hadnt touched. I dont know where those dents came from, but I didnt do either one of them. So I called and had to ask for a new bottom panel. Their reps said that in the first week, they replace anything. Since then, Ive been liking the range pretty well. However, it doesnt bake as well as I thought it would, it being that expensive of an oven. I had previously traded my GE in because I had so many problems with it. I thought that because my new oven was a Viking, it was gonna be better than it is. Its hard to see through the dark window and even when you have the light on in the oven. Its hard to see whats going on. It seems to take longer to cook than I thought it would. Furthermore, I dont notice a lot of differences between the convection oven feature and just the bake feature. I dont know if I like the grill either as I thought it was gonna be thicker. Sometimes, when I put a heavy pot on it, it seems like its not real sturdy and I dont know how itll hold up over time. The grills are not as heavy as those on some of the other ones which is something I like because it was awkward to pull those heavier things off. Also, Im not too wild about my Viking being up on legs but then Im getting used to it. Still, I like the stove really well. I like that you can simmer on it. However, when its pre-heating, it buzzes sometimes and it sounds like something in the back is vibrating. When that happens, I can hear the fan which is kind of loud but then it goes on only for a few seconds every once in a while. I also like the black background and the black liner underneath the burners as it is fairly easy to keep clean. I like the controls too. This is in contrast to the stainless steel on the GE profile as I couldnt keep that clean. I also like the look and the slide in. But then, Im gonna have to get my gas outlet and have a plumber put it at a different point that is lower to the ground. My range sticks away from the wall so doing that would allow it to sit up against the wall. Though maybe Viking is still working out the bugs with their range as they havent been making these for very long, I thought from their reputation that my Viking was gonna be a little different. Still, Im pretty happy overall.

We got a bunch of Viking. Also, all the fire stations in our local county government have Viking equipment in it so we stayed with them ‘cause it’s better than residential equipment. Then we had a problem with the oven and it was the left button on the stove. I called Viking, they gave us a reference number, and a company called Top Notch Appliance was supposed to come and fix it. They were supposed to call us to let us know when they were coming but they never did so we called them and they were closed for two weeks. I called Viking back a second time to see if there was somebody else and I was told it was just Top Notch for our service area. Then they called back a few days later and did a good job fixing it. Its just a matter of how long it took. Viking should have a backup company ‘cause the second time I called, the reference number was for the same small company. I asked the guy who came if he was the owner of the company. He said he was and his wife took calls. But Viking is a good range.

I purchased a Viking Refrigerator DTBB363R had several repairs. Now, I get a recall with the option to purchase at $3,600 plus tax. The Viking representative caught me off guard with offering a new refrigerator which is configured exactly the same with a new warranty at half the original price. My receipt from Sun Appliance shows we paid $4,490 on October 7, 2003. We are retired on a fixed income and feel this is unjustified. We feel we are caught between the eight ball. We do not want a defective product that could injure someone. And since the refrigerator has custom panels to match the custom kitchen design, we have no other choice but to purchase another one. Shame on Viking!

We had the range installed about three weeks ago and we love it. This is a Series 5 model and the one thing that we dont like about it is the fact that the knobs got that little blue marker at the top and we thought it would lit up when you turn it on to show that its on, but they dont. Its there just to show the off position. We do have the LED lights under the panel that come on, but youve gotta physically look at every knob to make sure that theyre in the off position to make sure its not on a really low simmer where you cant see the flames. They should put a light on each one of those knobs to show when you turn it on. Other than that, it’s performing well. We cook a lot on it.I looked at some of the other models that were less expensive. Some of them were half the price but then, I looked at the consumer reviews and the people that were giving it 4 or 5 stars were only about 60%. But the Viking Range was in the high 90s. Some of these other ranges look good, but according to a lot of the customers who had bought them, they didnt function properly. So that was the main driving force for going with a Viking.

Totally disappointed with their service. We are retired. My husband is Vietnam veteran suffering exposure to Agent Orange so the oven is an integral part of our meal preparations. We had a service technician evaluate the problem which was faulty oven door hinges. We asked Viking service could they give us any assistance in covering some of the cost of the hinges or possibly the installation cost. We were told, No. That it is not our policy and we were on our own. As good as this stove has been, I would never buy another Viking product again. I caution anyone considering purchasing their products.

Over the years, Ive seen Viking Ranges and I liked them. Their reputation made me want to purchase from them. I like my range but for the money, its not knocking my socks off. I feel I could get the same type of quality or use out of something that wouldn’t have cost me as much. The ranges door, which has been loose for a long time, could be improved. I’d also prefer if the rack didn’t have to be removed when cleaning the oven.

When I bought the house, a Viking range was already here. I had to have a repair done on it and they quickly put me in touch with the service repair person in my area. They seem very professional. The repair person then came out and replaced the door because it’s not shutting correctly. He then told me to use the self-clean feature because that would warp the door and burn off the electricals. The quality of this range is good overall, and the big gas burner in the middle is my favorite.

We had a custom kitchen built in Texas that I’ve had Viking products. Of the high-end brands, they were the least expensive and they were very reliable. But the quality of their refrigerator is not great at all. I would’ve been better off going to Home Depot. We’re on our third fridge from Viking. The first fridge we bought, we were told that it was a floor model, brand new, so we bought that one. It was shipped to us and we installed it. Three months later it broke. I called the Viking service tech. There is only one service tech in the Colorado area, so it took a while for him to get to me. He opened up the back of the fridge and said that it is a used fridge and it’s not under warranty. He looked up the serial number and he found out that that fridge was actually already warrantied by Viking and it was supposed to be destroyed.Then Viking West Coast and Viking East Coast, the two corporate offices got into a pissing match on who was responsible for it. So we were caught in the middle of food that wasn’t cold… while they tried to figure out who was gonna warranty it because Viking West Coast said it’s already been warrantied and its not their problem because we bought it from an East Coast dealer. It eventually got up to one of the VPs at Viking corporate and they said Viking East Coast will take care of it. They sent me a replacement refrigerator that the shipper dropped off the back of the truck. And then we rejected that fridge. Then they told us, “I’m sorry but that was the last fridge in North America.” The next fridge was on a set of containers coming over from China. And that’s when I found out that Frigidaire made their fridge. I told them I’m not paying an extra thousand dollars for a Frigidaire then. We eventually got one that was supposed to be going to one of their preferred dealers to market. It was a new fridge - a new model, because they weren’t making the old model anymore. And it’s been working ever since.

My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.

Everything is great about our Viking refrigerator and I like it. However, it doesnt make enough ice and Im not happy with it. I talked to my brother-in-law who paid a lot more for whatever kind he has and he told me the same thing about his, so I guess its industry-wide. But it keeps my beer cold and thats all I care about. Overall, I had an excellent experience.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

The motherboard of our last Viking fridge died the first two weeks we owned it. The fridge was a lemon from the get-go and we spoke with Viking and they said, “No, it doesn’t need replacing. We’ll replace the motherboard.” Unfortunately, it was a lemon of a fridge. We’ve had at least seven issues with it and the week before Christmas, it just gave up and that was weeks after having it repaired. I went with Viking again this time because the built-in fridge had to be the same size to fit in the box, the old Viking location. Their rep was unbelievable. Since it was before Christmas, they gave us a loaner at no charge and he did his utmost to find us a replacement fridge so that we wouldn’t have to reconstruct the box. He found one in the States but it cant cross the border because it had the Viking nameplate on it. In Canada, it’s called Brigade so we ended up having to pay $2500 more. The rep did everything. He called and said, “They will not allow the one to go over the border and now this one in Canada is going to cost $2500 more.” I said, Okay this is now a scam. He said, “Absolutely not. You can cancel your order. You can keep the loaner fridge however long it takes to find a fridge.” He was very good. So far, the new Viking fridge has been in for two and a half weeks and it has been fine. It is super bright compared to the old one and I like the feature where you can put a pizza box or platter of food. We purchased one in December and it was installed in January.

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

I have an AMAZING new kitchen so I wanted top of the line appliances to go in it. I purchased a Viking double wall oven and it was installed 1/2011. Since that time, the Control Board has been replaced TWICE BEFORE THE WARRANTY EXPIRED. It has gone bad AGAIN and it is going to cost over $1000 to repair. I called Viking and they will do nothing about it, even considering the history. I am very disappointed in this product.

We liked the looks and functionality of Viking but the quality is not so good. A couple clickers went out almost immediately, the ones that’s lighting the fire itself. Since my remodeling still going on and we have to call warranty and for the range of this price, this should be better. Some materials that are used for burners make it really impossible to clean including the griddle. But my favorite feature is how much room it has on the top.I bought the blower, the range, the microwave, the dishwasher and the refrigerator from Best Buy so, it’s pretty close to a $30,000 on the Viking products. But I could not get my products delivered. I paid for Everything was paid for and they got me a few items delivered. But the freezer was scratched and theres no one to talk to. That guy who was taking care of me at Best Buy left.Stove was nowhere to be found. I called the store and left messages, nobody answered.The people on the phone promised me to call me back all the time. Finally, I went into the store. They told me to stop by the following week and I did that again because I can’t get anybody on the phone every time I call. I tried to get on some guy, they looked for it, then three days after that, they finally delivered the range. It showed it was backordered, tracked it down that they arrived in Denver three weeks ago and it was sitting in a warehouse somewhere. It was a horrible experience.Think thrice because there’s Sub-Zero brand that is totally competitive and just go with them, that’s all [unclear 0:06:54] makes no sense to spend 50 grand with this kind of service or this kind of follow-up.

The Viking range was not what I was expecting. It had two problems with it in less than 30 days. In fact, when it was installed, it was not working properly. So, it was shipped out of the factory broken. There were three service visits already, and it’s still not fixed. They keep ordering the wrong part and their people don’t seem to know what they’re doing. They also gave me very limited time that they were willing to come. They told me they could only come on Tuesdays. So, I would have to pick a Tuesday to be there. I would not recommend this product to anyone.

I spent $9,900 for a top of the line refrigerator. Less than 3 years later, both refrigerator and freezer do not cool past 57 degrees. It took 5 days to get Viking to tell me they wont cover it. They sent me 5 repair companies - two dont cover my area. One has kept me on hold for 57 minutes. All my food is wasted. This is on top of the fact that two motors had to be replaced in year one; the door had to be repaired in 18 months and all three plastic drawers cracked almost immediately. Do NOT waste your money. This is a TERRIBLE PRODUCT.

The Viking refrigerator size fits really well into the already pre-sized area for a refrigerator in the house I purchased and the range was packaged with it. And Ive cooked on the ranges before and they were good so I decided to buy one. But when I got it, it was broken and it took them about a month to repair it. The problem was the two of the valves werent working. So if I had the gas on on the stove, it was constantly leaking gas so we had to keep the gas off all the time.Vikings preferred vendor that they hooked up with me was just a nightmare. So everything just took a long time. Like the parts took a long time to come in so they took a long time to come. But they were able to have it fixed last week. It took them a week to come out and look at it, and then it took them almost two weeks for the part to come in. And then it took them another week to come and actually fix it.But The customer service woman I spoke to was really nice. Shed provided me with tracking update and would call the company. I think its just a matter of them getting a more reliable, certified Viking repair specialist because when you have to rely on one place, locally that doesnt seem to make your priority, that can get a little frustrating. But other than that, Viking themselves seemed to be pretty good in terms of their customer service, like being responsive to me. But if you spend almost $6,000 on a stove, it should probably come to your house working. And then your customer service is only as good as the people you have working with you, and partnering with you and I didnt think it was wonderful.

We went through an open house and we saw one with Viking as one of the stuff they put in their kitchen. My parents really love Sub-Zero and we were wondering if we’d go with Sub-Zero or Viking, and we picked Viking out of price. I like how cold it is and I like the fact that food doesn’t go spoiled as easily as with my traditional $2,000-range fridge. I bought a floor model and I called Viking ‘cause it had an installation issue. They sent a third-party company fast, which is good in terms of their customer service. However, the company who did the repair was not as good as I would like them to be because they couldn’t do it right and they put on the report that it might be a different issue. They scheduled it for another three to four weeks ‘cause of the parts. Overall Viking is pretty solid, but from the design point-of-view, it’s a bit outdated compared to others. Sub-Zero is better but it’s a little bit pricier and it’s harder to find a floor model than Viking.

I purchased our Viking Refrigerator Model DFSB423D 48 side by side in 2005 and have had nothing but problems since 2006. Ice maker stopped working, tray at bottom fills, etc. Ice maker was replaced and its still having problems. After a year of services, Viking has said that the seal is unrepairable. They have offered us 50% off a new unit. So, we will be out of pocket $4800 for a refrigerator we dont even want. They need to replace the unit with no cost to us. There is a lemon law for appliances. How come no one has hired an attorney or started a class action? We are sending our final letter. We will wait for a response and then if the response is unacceptable, we will be hiring an attorney. Join us!

Viking dishwasher inferior product model FDW301. After a flood caused us to update our kitchen, we decided on Viking appliances which had a streamlined look and a quality feel. 6 years later and 1 replacement later, the dishwasher is down again costing us $100/ per repair visit. First issue motor did not cycle. Repairman came in and cleaned filters and bottom water, which I do daily, and it appeared to work. First use, dirty dishes again. I am tired of emptying dirty dishes out of my dishwasher and cleaning the inside of a dishwasher. I have contacted customer service with no results. PRICING A NON VIKING REPLACEMENT DISHWASHER RIGHT NOW.

We purchased a complete Viking kitchen with two dishwashers. The dishwashers, for the money spent, do not live up to Vikings reputation. The dishes are, for the most part, not clean nor are they dry when the cycle is done. Also, the dishwasher is always wet inside causing it to have a really foul smell. I am sorry to say that I have not referred Viking to friends who were building house and ones who were redoing their kitchen. I am sadly stuck with these worthless dishwashers. Had we only known!!

We wanted a built-in refrigerator and something that would be good quality. We were gonna go with Jenn-Air but we heard that the compressors on the Vikings were better. We were also looking at Sub-Zero but we heard that there was a lot of maintenance that needed to be done every year for their compressors. The people that we talked to said that Viking didn’t have that sort of maintenance requirement and we heard that Viking was really good. So, we went with them. We were also looking for something that was fairly wide and the one that we got from Viking was a pretty big unit. We have it for a while now and our experience has been good. Its quality is okay although some things get really frozen at the top of the refrigerator. There was also a squeak in the door, and people came out and fixed it. After that, we havent heard as much squeaking as before and the refrigerator has been doing all right.

Ive had Viking in a previous home 15 years ago. At that time, I liked it better than anything else that was comparable of the professional series. However, theres one thing that some of the other ranges have that Viking didn’t and maybe still doesn’t have, and that’s different sized burners. My wife makes espresso every morning with the little Italian coffee pot, and all of the flame diameters are bigger than the actual espresso pot that were using. So we have to put it on the side and it uses about a third of the flame and two-thirds that has nothing. I know that some other brands have ones where the back burners are small. It’s the only thing that I wish was different. But I like that Viking is sturdy and uses gas.

Th experience with Viking has been good so far. The silver is fantastic but it’s funny how things are made nowadays. The old Viking stove was a lot heavier and solid compared to the new one. But the stove works great and I have no issues with it. When it first came out, they had to come and fix the seal on the front glass. During manufacturing, it was smooshed and not done right. But they fixed it quickly. I like how quickly and evenly the range cooks. But in trying to clean it up, I take the grates on and off and I noticed that the shiny part that’s the top of the stove scratches super easily. My last one didn’t do that so the coating isnt as good as it used to be.

I’m in real estate and I see Viking refrigerators at homes and I thought they were consistent kind of somewhat to Sub-Zero, but they’re horrible. The fridge keeps breaking as far as the doors and the cooling system and the ice machine doesn’t work. I made lots of phones calls and I’ve been talking to their customer service team several times. They ordered the parts that were in back order and took months to get here. The first time something broke, I was without the doors and the condiment shelving for about three months. And when I called, they said they’re still in back order and they couldnt tell me when they’d get here. Finally, they got here. And a month later, two more things broke. The cooling system has broken twice and the freezer stopped cooling once. And then I had to wait for parts for that to come in. I lost hundreds of money in food over the several times when it was broken and we didn’t have a fridge. It’s a really bad experience with the quality of the product, customer service and repairs. They should have items in stock that don’t take three to four months to get, especially when I’m spending $13,000 on a refrigerator. The timeframe to get the part or get the service company to come out is pretty frustrating overall. And they need to improve the product. I would not recommend it to anybody.

I purchased a home and a Viking refrigerator was in it. It was hard to register and they needed to know other numbers that were printed on the packaging in order to register all their appliances. So, you have to call, which was a pain and you couldn’t register it via phone. You had to then go on their website and do it. Also, my fridge was not installed properly by the builder and I’ve had trouble getting someone to service to reinstall it for me. Other than that, the fridge is fine.

Ive built a few houses myself and somewhat custom kitchens in them, and Ive known about Viking Ranges for years. I always liked the Viking product and the experience purchasing online was very good. Before I shopped, I went on the website and navigated through it, looking at what features they had and what I was interested in with respect to packages that were available. I bought the package which includes the refrigerator, a range, a dishwasher and an icemaker. After that, I was directed towards where I purchased. The supplier did a very good job of walking me through my options and my rebate options, which was something I hadn’t thought of, and it saved me some good money. Im putting a new kitchen in and the range is not up and running yet, but I have plugged it in. I love the LED lights that are displayed on the front, so that was really cool. I have a Wolfe upstairs in my kitchen and it doesn’t have the features this one has.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan. After two years, two refrigerators and 15 visits, the Viking refrigerator is working like it should. Its a nice refrigerator, but we went through a lot of troubles. Between two refrigerators and the repair, every time they repair it, you gotta take all the food out and I probably got scuffs on the floor. We wont get Viking again. We paid four or five times as much purely because Viking has such a good reputation but the worst thing about our house was this refrigerator. It got so bad that we called the attorney general of Minnesota who stepped in on the case. Viking’s been very polite when we call them up. The problem is there are different groups to work with - my contractor, Vikings, Ferguson, the person who installs it and a different person who repairs it.

We purchased the top of the line (so we thought) Viking double wall ovens for our re-model. They arrived with broken glass in the 2 doors. The oven was installed, without the doors, into the custom built cabinet based on the specs from the manufacturer. It didnt fit properly, no matter how hard we pushed on the approx. 400-lb. appliance. There was nothing in the way of it being pushed fully into the cabinet, and finally we realized that the oven itself was twisted a bit so that while the right top corner and bottom corners fit, the top left corner sits out about 1/2 to 3/4 inch. It looks hideous but we live with it because the company wouldnt respond to our concerns. We assume the unit was dropped somewhere before it reached us. Replacement doors finally came, one had broken glass again. New one came and it was installed. Then when I began using the top oven it burned the bottom and left the top undercooked. I thought it was me at first, since I may not have been used to this particular oven. Not me. Its the oven. If I use it, then I lower the temp. 50 degrees and hope for the best. I contacted the company from which we purchased it as well as Viking, but nothing was addressed to remedy the problems and, funny thing, our warranty expired. Then there is the issue of the self-cleaning function which I used maybe 4 or 5 times. I dont use it any more. I am worried, because of the extreme heat coming from the ovens and what I can feel on the wood around it, that it will catch fire. We heard that the self-cleaning is a problem with Viking. Anyway, we limp it along because we spent thousands on it and to replace it is an expense we cant assume right now, but I tell everyone how much I hate our Viking ovens and that they should never buy one. At a home show convention several years ago, the Viking reps were out trying to drum up interest. I told them of my experience and they took my name, etc. with the promise that theyd help me... Right, never happened. Lousy product, lousy customer service.

Weve had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that weve bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big Georges in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance dealer.

I have always dreamed of having Viking appliances. I moved into a new house and my wish came true, Viking refrigerator, Viking double ovens, Viking 6 burner gas stove and Viking warming drawer. This came with a hefty price tag but I was over the moon. A few issues with the appliance company, that was a little over 5 yrs ago. Then May 2014, out of warranty we were told by Viking and had to replace the motherboard in both ovens!!! To the tune of over $500. Viking had issues with this problem so extended warranty slightly on newer ovens, so they were aware of problems in past ovens. Fast forward 2 yrs and both ovens are down again. Big pop and smoke. Both ovens again. I have left messages with Viking. No response as of yet.

We like our Viking range. It cooks well, heats up nice, convection works well, and it cleans well, too. Another reason we liked it was because they had a discount if you buy a certain amount. We got a rebate back. That kinda helped over the Wolf.

I liked the reputation of Viking Ranges and the quality of the range that I got is great. It looks dynamite as well and it came with a free microwave. When we had an issue with the range, Viking sent somebody out to fix it. The interaction with the dealer was great and I had a good experience with Viking.

We have had Viking Ranges since they pretty much came out. We are on our third Viking Range. When we remodeled our house, my husband wanted to get me something high quality because I’m a baker and I cook a lot. So we’ve researched and thats what came up. I like the way the Viking Range looks. We also renovate houses since the 80s and we always put a Viking Range in there. We flip higher end houses and people wanted Viking look or Wolf. We bought one Wolf and I hated the Wolf. I was like, Forget it. I don’t have to buy another Wolf. Weve bought plenty of Viking Ranges.The first one I had was a gas range and I loved it. And then we traded that for a dual fuel electric oven which I hated. The oven was much smaller and I couldnt fit all my baking pans. I couldnt even fit a turkey in it. I was really disappointed in that. It also started arching, spitting and shooting flames out the vent and the top. Wed called Viking to find out if there was any root cause. And they said not that they are aware of. So we ended up going through our insurance company in getting a new one. I got the Dual Fuel Viking Range. Its the four-burner. They did change the oven so its much bigger. Ive baked four cakes already with it and its only been a month. I wish they would have had one on the floor so I could have looked at it. But most people arent caring them because theyre so expensive.The people that I talked to at Viking have been very nice. But I wish we could have gotten more information about the other one that had started the fire. They didnt seem very interested and we still have that oven. They werent also going to take the oven so we figured we just hang on to it and see. Were thinking of making an outside kitchen and just tearing the oven apart and turning it into an outside stove. They also have people who came to hook a Viking Range up but hooked up the electric cord wrong. So then we didnt have an oven for a week cause it wouldnt work. Somebody came to fix it. They replaced the cord and took it right one on and that works great.

I have owned Viking appliances before like the stovetop and the double oven in my previous home and now in a different home, my Viking refrigerator is doing great. It keeps everything cold and the frozen food frozen and makes ice. Weve been well pleased. I had an excellent experience with the Viking dealer, too. I do real estate development work and have used the company Ferguson for a lot of things and they do an excellent job. Their guy is very knowledgeable. He can answer all the questions and was very helpful to make sure that we were fully informed on what we need to be informed on. It was good price and he handled everything perfectly. Viking is high quality, top-of-the-line and a great product to invest in. They did the gas cooktop in a good way for a modern look. Through the years, they kept it looking the way I like it. Its of great quality, too. I had a great experience thats why Im buying a Viking again.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

We werent originally getting Viking Refrigerators but after looking at refrigerators, I liked the features on it and the quality of the refrigeration is good. It has the two doors on top and a door freezer. I like that the ice tray is not in the door because you lose space when it’s in the door, that was why we ended up going with Viking. I originally wanted refrigerators with the ice maker in the door, but it doesn’t work well with this kind of model. We got the Viking also because when you pull the ice tray, there are three drawers that pull out so when you do one pull of the drawer on the outside, the ice tray drawer comes out as well. It’s magnetized to the door and that’s a big feature. A lot of times with the other refrigerators. Once you open the drawer and then you get to pull another rack to get the ice, it’s two steps, which is annoying. This way, you pull it once and then you can get the ice. But when it was delivered, they took that feature off. It was on the showroom floor, but then they changed the model and they no longer did that feature so a part was ordered for us to put the back of that on the door. So now, it’s magnetized and the ice tray drawer pulls out. They were able to do that but they should put that feature back in. That was the selling feature for us. Thank goodness they were able to retrofit that. We had a problem with the doors. When you look at the two top doors, there’s a weave in the stainless steel on one side and there’s none in the other so we had the salesperson from Appliance World come in and checked it. She came, verified it and then went back to the reps who deal with the Viking people. They said that cosmetic problems are supposed to be told within three months, and we were six months out. I’m going to call my sales rep and tell her that I was not happy with that. She saw that there was a problem and I was told that one side door will be switched out. The other sales rep from Appliance World that deals with the repair people said, “You’re out of warranty. Sorry. Bye.” She wasn’t very nice. She also said, “I deal with these people all the time. Viking is not going to change their mind. Blah, blah, blah.” The other reason that we liked the feature is that we were able to create this to make it look like a built-in because Viking simply gives built-in refrigerator and this particular model is the only one they make that’s not a built-in. We have custom cabinetry so they made it look like it was a built-in and it came out nice. We didn’t want to spend the money on a built-in and this is not a built-in but we can make it look like one.

We were deciding on Wolf and Viking, but we chose Viking because of the reputation, quality, and the offers they put in there at Best Buy. Those made it easy for us to make a decision. The sales reps were very great and knowledgeable. They knew what they were doing and gave us so much options. I love the range. However, Ive never used the griddle yet because I need to clean first and make it shiny but there were still some residue coming up. Other than that, anybody can go closing their eyes and they can buy the Viking. Its very good quality-wise.

I like the look of the Viking Ranges, the quality of the oven and the electric oven that’s hard to find. We got one that is 36 inches and has six burners. And this feature of the oven is my favorite. It’s a great looking range and of good quality. When we got it, we thought we had one burner that would not light. But I called and they had somebody come out right away and fixed it. It was quick and it was all covered in the warranty so it was nice and easy. The customer service has been great. Overall, I’m happy.

The builders of our home had already selected Viking, and we had seen the Viking appliances at a friend’s place and we were very happy with the appliances, so there was no regret. Most of our appliances are from Viking and I had to contact their customer service for the registration of the appliances. I had trouble registering the products once we occupied the house, and that was resolved. The customer service team was very helpful. They knew exactly what my request was and they were able to help me register the products. There were a couple of times it took me a while to connect to the customer service, though.The quality of our Viking refrigerator is great and it is easy to use. I like that the configuration of the compartments could be changed. There are many configurations that I could do to suit the container size that I am storing in the refrigerator. Thats the biggest plus for me. All the products are from Viking, so they are all coordinated. They blend very well together in the kitchen. Viking products are durable and they last for ages, so I’m very happy that we’ve made the right choice. Overall, our experience has been great.

We had an old FiveStar 48-inch and we were the second owner and it was on its last legs, so we decided to get a new one instead of spending a lot of money fixing it up. But of course we had a 48-inch space, so we needed a big oven to fill that space instead of redoing the counters. My wife looked at Wolf, Thermador, and the likes and they were all comparably priced. Viking was on the higher end, but one of the main things that had my wife decide was that she was able to get it in colors. Also, she had worked in the restaurant business before and had used Viking on the commercial side. So she knew that they held up and they lasted.The Viking Range works as advertised. It has a griddle and a convection feature. It also has a small oven for a casserole dish and a big one that would fit a full-size cookie sheet with room to spare. We bought it in a store and the dealer was helpful and courteous. They also answered all our questions. However, we had to wait for 12 weeks because of the color but on the day we decided to buy it, we were in and out of there in no time at all.

I like Vikings refrigerator and its use of space. But Im not crazy about the bottom drawer. Many times when I would open it, the sliding drawers would get stuck. The baskets would move and then everything would get crushed. But other than that, everythings good and I would recommend it.

My friend has a Viking range and hes had it since the mid 90s. Weve been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldnt give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that its a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, its perfect for doing all that cooking. The Viking range is made well and theyre made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.We got the range from Gerhards and the guy that we worked with was nice but he didnt have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didnt come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasnt a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But theyre a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and Id definitely recommend them to a friend.

I like that theyre made in the USA. Given this day and time of supply chain slowdowns, the range got here quicker than we had expected, which was marvelous. We got a hood to go along with it. Everything came in pretty much right on time. The range performs exactly as we had hoped. Its a high quality range. Everything comes out tasting great. Viking is the best.

I paid over 5K for this American-made range (ordered March 2018). I expected the quality to be top-notch. Not only does the sheet metal have stress cracks, many screws were loose and stripped out, the unit is not square and fits the space like a rhombus, but the door wont even close right. A third-party tech looked at it and simply commented that hed seen much worse come out of their factory. The side panel overlaps the rear panel, so that the gas line wont fit in the slot described on the installation diagram. This extra piece had to be trimmed off by me! The porcelain coating is abraded on one of the 3 grate supports, and the grates themselves had numerous casting flaws that had to be ground down, or additional severe scratching would have occurred. Burner assemblies are stamped China. The oven cycles about every 2 minutes, and when it does only runs for about 8 seconds - I understand that this means the temp. is more stable, but also feel this contributes to shortening the life of various components. Ive partially blocked the ridiculously large vent holes, which helps considerably. Im still waiting for the 24 high shelf - ordered 7 weeks ago - still on back order. After contacting Viking, I received a nice reply that theyre going to forward my concerns to their quality control dept. How does that help me? My advice - try another brand. It seems Vikings quality control is currently non-existent. Maybe Wolf?

We bought a Viking oven three years ago and its been one problem after another. The temperature controls are wonky, there was a gas leak (gas company had to come and turn it off) and the fan is much louder than other comparable high-end models. All in all, the oven is a huge disappointment and I would not recommend anyone buying it.

The Viking dishwasher was free with purchase of Viking range. I love it! Cleans excellent and is whisper quiet. So happy with this dishwasher!!