In the year 2000 my husband and I bought a home and shortly after began an extensive and costly kitchen remodel. We spared no expense and believing we were buying the best, we bought a Viking refrigerator. In hindsight, it was our worst decision. Almost from the very beginning we began having problems. The ice maker stopped working, the door accessories and drawers began to crack to the point that one of the condiment containers has a huge hole on the bottom rendering it totally unusable. Certainly not the quality youd expect from such expensive appliances. When food started spoiling we knew we had a big problem and called Viking for help. By then, of course, warranty had expired but they recommended a local service company. By the third visit with no resolution we knew we were dealing with an incompetent repairman and my husband, at this point beyond frustrated, practically threw him out of our home. We never got any satisfaction from Viking. And its incomprehensible to me that after spending thousands of $$$ on a beautiful, state-of-the-art refrigerator I am forced to make ice in plastic ice cube trays and keeping milk, cheese, cold cuts and veggies in my old GE in the basement because the temp is never cold enough no matter how we adjust the settings. Last night I opened the door to put something away and felt warm air. The Viking finally conked out. So, this morning my husband and I are debating who to call. And as I google Viking, I came across your reviews and, can I say, I am shocked by the hundreds of negative stories I have spent over 2 hours reading, stories so similar to mine. So now I dont know what to do. Do I dare spend possibly $1,500-2,000 in repairs which may or may not fix the problem or do I ditch the Viking and take the loss? One of our dilemma is that our kitchen was totally custom therefore the Viking is tightly wall mounted with molding and trim all around. Would I be able to find a non-Viking refrigerator that would fit the same dimensions? I am so angry. This is certainly not what one would expect from a company like Viking. I am open to join a class action suit.

We went into a showroom and we had a choice between Wolf and Vikings. I didn’t like the way the Wolf looks and I like where the griddle is on the Viking so I chose it. The reps were very nice and helpful. I had a service called on the range before I had it installed and they came out right away. It looks good.

Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.

My wife is a good cook and she wanted to make sure that she had something that was good for baking that has a good stovetop on it. We decided to get a Viking range based on its resale value - I know a lot of homeowners who are looking at a kitchen recognize the Viking brand. We bought our unit online and it was delivered after a few days. The range is a great purchase and it is a nice addition to the kitchen. Its really dependable, cooks well, and its overall aesthetic is really pleasing. It has PowerPlus so we could boil water quickly and the griddle works really well as well. The ability to be able to cook two different things in the oven has also been a big plus, especially for Thanksgiving.

When I purchased my Viking refrigerator, it was a good price and the built-in lock on the counter was good. However, I dont know if its the fridges or the customer services fault, but I was starting to get water pooling in the bottom of the freezer. Ive got some damage in my wooden flooring and my pantry. I sent a complaint back in February and Im finally starting to get a response. The technician was out last week. It took six months to have someone come look at my fridge, and Im not sure why it took so long for them to get back to me. They have poor service and Im not very happy.

I liked the way the Viking range looked. I bought one from Pacific Sales and the lady there that I worked with was extremely nice and very knowledgeable. I went back several times to look before I actually made a decision because I was also looking at Wolf and one other brand. Still, she was very helpful and not high pressure. I like my Viking range very well. Its very sturdy and I like the way the range top works. The oven bakes and roasts very evenly, too. The stove that I had was terrible and compared to that, I love the burners of my Viking range. They boil water for pasta real quickly and I can simmer things nicely. I recommend it to anybody whos looking for a new stove.

Because of the quality of Vikings products, we bought a range from them and so far, its great. I like the range of temperature options on it. Compared to the appliance I had prior to it, my Viking range is the greatest thing.

I learned about Viking Ranges from word of mouth from a friend. I chose them for their reputation. Ive had the range for 2 months and I love the quality of the range -- especially the griddle. I would tell a friend to totally get it.

Both our built-in freezer and refrigerator were purchased brand new with extended warranties. Freezer constantly breaks down and the technician cannot fix it right away and they have to keep coming back to change parts and still it take 3 to 4 weeks sometimes to fix it. That is why I purchased a spare Kenmore freezer used for $200.00 and it works better than my $5000.00 dollars Viking freezer, it does not break down. The refrigerator is falling apart. All the drawers are all broken or cracked from change in temperature and the warranty does not cover bad quality products. In short my recommendation to all Americans is dont buy Viking, it is a very bad company with a big line of bad products and bad customer service. My previous built-in refrigerator and freezer was Thermador and I did not have any problem for 24 years.

This over/under built in refrigerator looked like a carbon copy of the Sub Zero we had, and loved, in our prior home. Looks can be deceiving. This refrigerator is really a portal to, well, you know where. Why travel to Alaskas famed Mendenhall Glacier to watch huge chunks of ice calve when you can recreate the experience on your hands and knees, blow-drying the freezer section of your Viking, chipping away ice chunks in the faint aurora borialis of the refrigerator light? Over, and over again. I would have to pull repair invoices but venture that weve spent $2,000 in service calls and repairs in the last 8 years: > Broken door shelf brackets > Door seal replacements (think middle of the night temperature warning beeper) > Main control board replacement> Multiple repair visits in attempts to address freezer defrost issuesThe freezer section has been a nightmare. Poor defroster system design leading to repeated, massive ice build-ups and melt-water dripping out of the door and ruining our hardwood floor. Incredibly disappointing for the cost, and perceived quality of this appliance. We highly recommend avoiding Viking.

We like our Viking. I like the way it produces heat overall as a stove and the griddle has been really good cause we cook every Sunday on it. The only thing that I have a problem with is my convection oven fan, for whatever reason, hits in the back when I turn it on.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

I heard that Viking Ranges had a good reputation and that they were solidly made so I bought one. For the most part, the quality of our range has been good. The oven works really well and keeps a consistent temperature. However, we had a little issue with it but they have been very responsive and are helping to resolve it. Also, the dealers have been very good. Ive been using Viking for just about a month, and so far, its been a great product.

I love my range from Viking. Its beautiful, the way it works is very simple, and its not electronic. The knob came off right away, though. But, Im not gonna hassle with that because its not that easy. It slipped into my counter and Im not gonna pay someone because it keeps coming off. Also, the private place I bought the range from was not that great. They didnt advise me properly that with the microwave above the range, the heat from the range would eventually get the microwave digital reading to fail. The hood is inside the microwave and now, Im having trouble with it. But Im not gonna replace it with the same thing. So then, I would have to get a whole new configuration. Nevertheless, I would suggest my range to anyone. Ive already told a friend about it and my friend bought the same one.

Viking products have been in my family for as long as I can remember. I found the right size fridge for what I wanted to do from Viking and I went to the dealer and bought it. I was pleased with the delivery and installation. It’s an extremely large refrigerator and it’s not the easiest thing to move around. The quality of the refrigerator is also fine. It’s a high-end unit and its cold. Viking Refrigerators last forever.

This is the 2nd time since owning my Viking range that Ive experienced TERRIBLE service - the first time was when the range was brand new - it took months to get a new door. And now 2-1/2 yrs later the door has fallen apart AGAIN - service call started on 1/3/2018 - Service came out to assess the issue on 1/8/2018 - and NOTHING SINCE - Ive called on 1/11/2018 and 2/13/2018 both times never getting a call back with a status as promised. I must say that for what this range cost I am VERY DISAPPOINTED in the quality and the companies that provide service for Viking products. I owned other brands of ranges over the past 20 years and never once needed service.

My son has Viking appliances and they had good luck with them. So, I decided to purchase from them, and I had a great experience with the dealer. I like that my Viking refrigerator is so roomy. I love it, and so far, Im pleased with it.

We have all Viking appliances. We have the convection oven, microwave, dishwasher and range. All are great. We had been going to open houses and a lot of the model homes have Viking appliances. I got a Viking refrigerator for the high-end performance and the quality is very good. However, I had gone to an authorized Viking dealer and the people there were not so great. I would not recommend that store ever again. It was just a regular store in Pleasanton. They sold many different high-end brands but we had already chosen Viking so we went in and just said we wanted Viking. The sales guy was fine but once we got to the order phase, the manager of the store dropped the ball and didn’t place the order. They told me it would be two weeks and it ended up being about seven weeks before the appliances arrived. We were under a full kitchen remodel so all the old appliances were gone, and it was the holidays. I had to get involved with the corporate office before they did anything about it. Also, one of the burners on the range isn’t working very well now so I have to call for service on that. Its a six-burner stove and its only a month old. But I hear it’s pretty common with gas burners to do that. Other than that, I would buy a Viking again. I’m pretty satisfied right now.

When it was time to replace my range, I went with Viking because the other brands gave me a hard time. The rest of the range worked, when I got it, except for the infrared broiler. So, I registered with Viking and they sent service techs from R&E Appliance who were able to take care of the problem right away. It was a little disappointing that the range needed new parts right away. Other than that, the range has been working ever since it was repaired. I love the quality of the range and I like the way the lights light up across that I can see my knobs. Then the burners are on high right away when I turn them on, so I don’t have to fiddle to get them on high because they usually don’t cook low. Also, things roll out of the oven easily, so you’re not fighting against trying to pull it out.

The first refrigerator broke down after 4 years of repairs. I hope the newly replace will last longer than 4 years. I am giving it a three star because of the first refrigerator broke down but was replaced with a new fridge, but the whole process took forever.

I enjoy the Viking brand, and I had already bought some of their appliances. My Viking refrigerator in the kitchen looked really good. And now that Ive gotten used to it, the quality is very good. I highly recommend Viking Refrigerators.

I have been doing some online research for a while on professional cooktops and was looking at Viking and Wolf. I liked the style and the look of Viking and from the reviews that I got, it sounded like they provided superior customer service and they backed their products 100%. I feel that the quality is really good too. But presently, Im running into an issue because the installer didnt install the unit properly so I havent been able to use my oven. They had it plugged into a 120-outlet while my oven requires a 240. Were anxious to really try the oven but its not getting powered enough. But as far as the gas part or the top of the 40-inch range, its phenomenal and we totally love it. There is consistent flame starting off the burners, theres consistent heat, and its quick how Im able to whip up a meal. I wish I would have bought one sooner.I bought my Viking from Ferguson and I have mixed reviews for the original distributor. It seems like they didnt give the attention that they really needed to give to Vikings product. However, the people that Im working with now are trying to rectify the situation. They seem to be really on it and on top of everything. Other than that, Viking has been very responsive. Right now, Im really happy with my purchase and I would buy some additional Viking products at this point in time.

Weve had several visits already for the fridge that we bought from Viking even though its still under warranty. Right after it was installed, the ice and water features were not working. They came out a couple of times for that and eventually they figured it out and fixed it. Then more recently, the unit completely died and it turned out to be the board for the inverter was bad. But the thing thats maddening is how long it took for them to come and fix it. The parts were in stock but it took three days to have the order put in and then these cant be shipped fast. We were without a fridge for two weeks.That to me is a poor customer service. Luckily we had a spare fridge in the garage that we kind of lived out of for two weeks. If somebodys fridge breaks, they should ship that thing via FedEx. They should come, fix it and not screw around. Then just this week, the ice thing was not working. I figured it out when somebody in the house that looks at appliances noticed that where the water is coming out to make the ice is completely frozen. I would think twice buying another Viking.

Since they will not service it even after being told that my wife is pregnant and it’s dangerous to operate a broken ceramic electric range top. May 22nd I pay 178 bucks to their agent Oceanic repairs to tell me how to fix the ceramic top of my electric oven which is broken. Now two weeks after repeated calls to their agent and Viking, no one even has told me when it will be fixed. Since it’s dangerous to operate a cracked ceramic oven top, we couldn’t even boil water for two weeks. And probably will have to sit a few more weeks before they will enlighten me when this ceramic top will be fixed. By then, I will be forced to buy another oven, of course never Viking again. Please don’t pay this kind of money for a brand which will take weeks to just tell you when your oven will be fixed.

I like the look of Vikings range and they made purchasing easy for us. When I was buying it, they had a special wherein I would get a free microwave. Plus, I didnt feel like I was getting pushed into something I didnt want. We had an issue when the first range showed up with some markings and scratches so we had to return it. The next one we got had a problem with the bottom right range igniting. Still, the range I got in the end works fine and looks good. It has four burners. It also has an open burner and I like the BTUs on it. I also like its low simmer feature.

We own a built-in Viking refrigerator that was manufactured in 2013. Over the past year, its plastic bins have started to disintegrate spontaneously. Nothing was abused or overstuffed. So far the following have fallen apart: (1) The pull for the ice drawer. (2) Three bins in the refrigerator door. (3) All bins in the freezer door, although two have lost pieces but the damaged bins havent yet fallen out. (4) The clear front of the deli drawer has cracked. (5) The clear top of the chiller drawer at the bottom of the refrigerator has fallen off.Obviously without the bins the refrigerator is nearly useless, unless one uses only its floor, and the wire shelves in the freezer which appear to have survived. Viking quoted a replacement cost for all these plastic items that would run more than $2000. To put this in perspective, a month ago I paid $650 for the 21 cu-ft GE refrigerator in my garage. I had to buy it partly because the Viking could hold less and less.We called Viking and were told that the refrigerator is out of warranty. When I asked the rep if he had ever heard of all the plastic disintegrating 6-7 years into the life of the unit, he said he had. When I asked if this was typical, he said it wasnt. When I suggested that our unit may have been manufactured with a bad batch of plastic and that Viking should take some responsibility to replace it, he said that they will not.In the past I have used a Kitchenaid built-in, GE, Whirlpool, Amana. In the early years I even bought used refrigerators from previous homeowners or used old ones in rental houses. Never have I seen bins crack and disintegrate as if this were timed to bring in another injection of revenue to Viking 6 to 7 years after the sale. Viking is not a low-cost brand that is trimming pennies on their product to lower the sale price; they position themselves as a high-end luxury brand. Whatever happened to reliability, durability, and pride in the brand?

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

We bought the Viking stove through Setzers and as a part of getting that, we also got a dishwasher. It was a deal they had going on. But the dishwasher has a gasket down the side which slid down and got bent. So we contacted Setzers and told them, and they contacted Viking. It was really strange though. They sent us a note saying that someone was gonna come out and I thought it was crazy. They were coming out to put a gasket on, which was something that I feel like we could do. But okay. They could do whatever they wanted to do. But when the guy came from Viking, his work order said that we had a gas leak and that was why they came. It was really strange. I told him we didnt have a gas leak and that we just needed the plastic gasket piece. He said he he was gonna order it but it’s been three weeks and we still haven’t gotten it. So I probably need to check on it. That aside, he was super nice and really helpful. He even showed us a few things about the stove that we didn’t realize it could do. And even with that, I would absolutely recommend Viking. It has always been my husband’s dream stove. He’s a builder and when he would build upscale houses, they always seemed to have Viking appliances. So when we were building our house, that was his thing. If it was possible, he really wanted the huge six-burner Viking stove. Viking is definitely a pricier stove but it’s worth the money. The quality is good, and the unit is beautiful and substantial. We love it, particularly the six burners on the cooktop. You can have plenty of things going at one time, and that makes it easy.

We remodeled our apartment a few years ago with a new kitchen. I wanted to use all American made appliances and purchased Viking products to include: Oven, stove top, microwave and refrigerator. I have had issues with all the appliances and most have been resolved but my refrigerator ice maker remains unrepairable. The refrigerator is no longer under warranty but I have tried for years to have the ice maker repaired at different times. It will work for a very short duration and then will build up ice and the whole refrigerator needs to be defrosted and a part needs to be replaced. Here are some of my out of pocket costs: 5/7/18 $89.95, 2/6/18 $142.70, 11/8/16 $256.00, 10/26/16 $59.95.Viking initially was receptive to trying to help me resolve this issue but of late I received this email. I was told we unfortunately cannot issue another warranty authorization for you but to contact Appliance Pros since the part is still covered for a year after installed by authorized service company. The repair technician can no longer fix my appliance as in his opinion, the ice maker is a lemon. He is the owner of Appliance Pros which has been on Vikings approved vendor list and he has serviced it since the problems began. Now I am left with a very expensive refrigerator that cant make ice (in Florida) and I have no recourse. I would not recommend that anyone buy Viking products! They should be replacing the refrigerator given all we have dealt with and the amount of money we spent on their products and make good on their lemon refrigerator.

My friend has a Viking range and hes had it since the mid 90s. Weve been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldnt give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that its a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, its perfect for doing all that cooking. The Viking range is made well and theyre made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.We got the range from Gerhards and the guy that we worked with was nice but he didnt have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didnt come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasnt a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But theyre a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and Id definitely recommend them to a friend.

Consumers BEWARE. Viking products are overrated and no better than buying a cheap brand. We purchased a Viking Built-in Microwave Hood (VMOR506) and Viking Range (model # VDER5304BSS), installed November 6, 2018. After just TWO weeks use (Nov 22), the microwave and vent QUIT WORKING. Finally SIX weeks later (Jan 2, 2019) the microwave was repaired. The range also needed repair... but lucky us... that was just the external decorative lighting. Throughout the process, the Viking Customer Service has not been helpful. We are told company policy is NO replacement unless the product breaks down consistently and that we should view the repaired product as a NEW microwave. The Viking message is simple: we sell you a defective product and made our profit. Meanwhile you get to wait 6 weeks for the repair (no microwave, no vent, no convection oven) and hope that the repair indeed makes it like new. And if it fails again after the one year warranty is up...well thats the consumers problem.

We bought a newly constructed house and Viking Ranges were already in the house. Weve been using it since the beginning of March and had some issues with it but overall, the quality has been good. One of the eyes on the burner has a hard time catching. I would try to get it to light and it would click but it won’t light. We’ll have to do that a bunch of times and if it doesn’t work sometimes, we’ll have to use one of the other eyes. Other than that, we like the design, the aesthetics and the feel of the range. Its clean and everything has been good with it.

I purchased the 3 Series Freestanding 30 Gas Range from Guler Appliances in Rockford, IL. Very shortly after beginning to use the stove the problems with it became very apparent. The fan began making grinding noises shortly after the oven reached temp and continued through the entire cool down process after the oven was turned off. The oven does not hold temperature and is regularly at least 60 degrees off, and after it preheats the heat continues to decrease. This makes it pretty hard to bake multiple batches of anything. The first batch overcooks and the second batch barely cooks. Its ridiculous.The convection oven does not cook evenly. The batch on the left side of the oven overcooks and the batch on the right side undercooks. The purpose of a convection is even cooking. When on any baking setting the bottom of the pan overcooks whatever is on there (cookies, scones, etc.) even when moved to the top rack. The burner knob on one of the burners is almost too tight to turn. It does not turn smoothly. The original repairmen came out and told me this was beyond them. Now Viking is taking their sweet time seeing if they can remedy the problem starting with a new motherboard. Great way to spend $4,500!

I was so happy when we bought our beautiful (blue!) range and fridge in 2011 for our weekend cottage, which is only important because they did not even have daily use. Within the first 2 years the fridge started leaking, the ice maker broke numerous times, the drawers cracked (replacements were hard to find and ridiculously expensive) and now the temperature cannot be adjusted and everything in the fridge freezes. The range is no better. The temperature is uneven, one knob came off, the doors (both) came off their hinges. Now only the small oven closes properly and I have to lean against the large door to get an accurate amount of heat. I’ve spent hours trying to find somebody to fix these two items. When I did, they charged a fortune and the repair lasted no longer than a few weeks. Since about a year I have given up and am living with the expensive mistake I made 9 years ago. I’ve tried contacting Viking directly but they were no help either. I will never buy a Viking again.

When we decided to purchase a new fridge, there were only a couple of choices - GE, Sub-zero and Viking, so I went with the better choice. We also got a Viking dishwasher, stove and hood, and so far, they have been okay. But we had a problem with the freezer down below. Someone came and fixed it, but it took a long time. Other than that, its still in good shape and its doors are nice. Ive had other brands and the Vikings quality seems okay. I wouldve preferred to have a mostly full refrigerator and a small freezer, and didnt wanna have one with a freezer below because the ice maker was also below, and I dont freeze a lot of stuff. But this particular Viking fridge came like that.

I like the space of my Viking refrigerator. it’s big enough and I also like the lights. There are a lot of drawers, and it’s wide enough for a big tray, and for a box of pizza. And if you have a cake or something, it will fit. The people at the Viking dealership were also courteous and on time. Any question I have, they answer. Michael made it very easy to buy it and to deliver it.

I remodeled my kitchen in 2018 and purchased all Viking appliances. Less than 2 years later I already have problems with the dishwasher (the detergent door doesnt open during the wash cycle), the freezer stopped making ice and the door to my steam oven spontaneously shattered when I opened it. I know this sounds crazy but it is absolutely true. I was opening the door, heard a pop and all of a sudden the glass started shattering.When I contacted Viking I was told my appliances were out of warranty. They only warranty them a year but who expects these expensive, high end appliances to start having problems so soon? My old (non-high end) appliances lasted 20 years! I never once had a problem. Whats most upsetting is Vikings attitude. I thought I was purchasing high quality appliances from a reputable company but thats not the way I feel anymore. Their customer service is terrible. They are slow to respond to emails and phone calls and truly dont seem interested in helping their customers or standing by their product.I had one service company they recommended come and leave with out fixing anything. The service tech said I should just put the detergent pod in the utensil holder and he glanced at the ice maker, said there was an ice cube stuck and declared it fixed. So here I am, a month later with nothing resolved. My biggest regret is not researching. Before you buy: research, get recommendations from friends, visit different appliance stores and talk to the sales people. And read reviews on web sites other than the brands site. I noticed Viking has no negative reviews on their site.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everythings good.

We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isnt right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.

Viking is a good brand and its the top of the line range. The dealer was very good, I like the stove and Im very happy. On the other hand, I called Viking because I had problems with my range and my ice maker. They re-directed me to a repair company located in Huntington Beach, close to where I live. Im very unhappy with that company. If Im the only one complaining, maybe its bad luck, but if there are other customers that are complaining about that repair company, Viking should use someone else.

The refrigerator was broken so we called the warranty company. It didnt resolve until one month later so we didnt have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we havent seen any similar issue coming up.

It is unfortunate that I have to write this on a brand such as VIKING since I have had nothing but troubles on the 48 range and the big side by side refrigerator. Over the years we had several problems including the refrigerator door that fell off and almost hurt my wife had it not been for the kitchen island that stopped the fall on her. Thankfully Viking replaced the door but it shouldnt have happened. Now the range, right from the beginning we had issues with the right sided burners and grill not working, the oven that always made a hissing sound every so often when in use which we didnt know was a faulty burner and fire spreader plate. On 4 occasions we had the Fire department coming to our house because of Carbon-monoxide leak from the oven that triggered the alarm which, thankfully, is hooked to the Fire Dept. The latest being this Thanksgiving Day while the oven was in use.When discussing this with Viking customer service, the answer we got was that upper management couldnt help and suggested a repair service company. The service company stated that this is not an isolated issue but common with VIKING. The parts alone is quoted at over $1200.00 plus labor. If anyone is thinking of buying a VIKING product - think twice before you spend the tens of thousands for this poor quality brand like we did several years ago. Shame on you VIKING.

I liked how the Viking products were built. They seemed very sturdy and the quality was very good. I love the high powered burner. Theres one thats super high power so I can boil water really fast. But recently the timer broke on my range. I called the repairman who found damage to the door. The range was working fine but this was something that couldnt be repaired so it was a big deal. He then contacted his Viking rep but afterwards they sent me an entirely new range and covered the installation. They were no longer making the model that I had, so I ended up with an upgrade and I didnt have to pay for a thing. I was blown away.The issue with the timers is that when the oven is heated up really high for cleaning, that destroyed the timer mechanism. The ranges dont come with a timer anymore and they had improved the range since I got mine in 2012. They sell a kit in case peoples timers go out. But what they did for me was amazing. They stand by their product. I will be a Viking owner for life.

I like Viking products. It’s like residential/commercial use. We cook a lot and I like the burners on our range. They are very good burners. So far, the quality of our range good. The only thing I don’t like is that the oven don’t have a timer on it. I didn’t realize that it didn’t have a timer until we started using it.

We have known for years that Viking a quality appliance, and we chose to go with them because of the name recognition. We also wanted a good quality product. However, there have been some hiccups. One of the refrigerator doors was damaged during the installation. It was installed a couple of weeks before we moved in, and that was when I notified them right away. They came to replace it in about three to four weeks after we moved in. And so, a new one was ordered, but the new one was worse than the one we had on, so we are still waiting on that. A couple of weeks back, I opened the refrigerator door and one of the parts, the locking mechanism to make sure that it does not open all the way broke off. I did not slam it open. It is like a cast metal part, so Im thinking that there had to be a crack or something in there. Fortunately, it is covered under warranty, but if it had not been, that would have been a very disappointing month and a half usage.I did my research, kind of on my own. We were to go through Builders Supply warehouse. Their prices were extremely marked up compared to what I could go get it from Pacific Sales. I had to show them documentation about the rebates and things that were going on, and I was willing to just buy the appliances myself and have them installed after the house was done. But the builder did not want that. So, basically, I was stuck at having to pay thousands more for the same product. That was frustrating. In the initial installation, they had one gentleman and his son installing it. I think that was very poor planning because that was a $10,000 refrigerator that was wobbling and coming off the trailer. He was also struggling to get it off the trailer, It was not enclosed, so it was open to the elements, and that was a little disheartening. I think that their installation should have shown a little more pride of ownership.

Purchased a beverage center/Mimi fridge with a 5-year service contract, thank god! It has never worked properly. We have had at least 6 service calls and probably several thousand dollars in repairs. The unit has never worked properly and has be out of service longer than it has worked. By the time we get the call to the repairman they order the parts they come back to fix, the fridge breaks in about another week. It mainly freezes the contents which leads to exploding sodas and cracked glass. It has read the incorrect temperature as well as unable to change the temperature.Right now the unit was fixed yesterday after waiting several weeks for parts and just today called the store where it was purchased to have someone come out and check it for yet another issue. The store we purchased it refuses to exchange it because it is a high endproduct and they cant take it back... I wish we purchased a 300 hundred unit from Costco instead of wasting $ 2000 on this...at least it looks pretty! We have a 5 yr service agreement so when that runs out it will be placed on the curb. Do NOT waste your money.

My husband is a builder, and he always thought that Viking Ranges are more expensive than others. But the lady at Best Buy called and said they have this floor model line. We were getting a new range, and I love to cook, so I was like, Sure. However, for three weeks I didn’t have a range and it was a big mess. There seems to be a big disconnect on the Best Buy part of Viking. In summary, don’t buy a Viking from Best Buy. It started last September 22nd and it was awful at first. Best Buy would not get someone out here. They didn’t even know they sold us an LP. Apparently Viking misstated it. Best Buy couldn’t say why it didn’t work and then when they figured it out, the sales girl said they were getting someone because they kept telling me its really hard to get a Viking tech. It was out for two weeks. I also had a Best Buy warranty and they told me that it covers Viking. I called the Geek Squad. The day they came, theyre like, We don’t service Viking ranges and I still don’t have a clear answer on that. The manager was supposed to get me whether or not the Best Buy warranty covers Viking and they still don’t have an answer yet. Once the manager got involved, he saw how I upset I was. At first were going to convert the range but they couldnt.The techs involvement helped. He said, Its either buy a Viking LP or gas or you have to take the whole oven apart to convert it.” That ended up being a no-go. That weekend, he got me a loaner and that’s when they said, “Were just going to get you a new range.” Ive been using it and I love it. The front right burner is boils water fast. My least favorite feature though is it doesn’t go real low even on simmer. It still boils. The low setting is not like I put it on and let it go without worrying that its going to burn, which is weird. When the oven stops working that day, Im like. Its coming up to Thanksgiving. What if it stops working? But a girl called me and she must have set up a tech because I got a call from someone and theyre coming.

I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and thats how I ended up buying a Viking refrigerator. Its a good purchase. I bought it from my dealers here in the Portland area. Its been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, Listen, just tell me about Viking right now, and he said, Okay. The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, theres a little ozonator inside the ref for keeping the food fresh and not smelling.However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in wont stay and would slide out if I dont put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, its perfect. Hopefully, somebody can fix my refs drawers so they will not slide when I open the main door, because thats very annoying.

My Viking double oven is a piece of junk. It never properly worked. Ive tried several times to get the ovens fixed and even the repairmen say that Viking is having serious manufacturing problems all related to maintaining heat. My cakes come out in a wavy shape because the heat isnt evenly distributed throughout the oven. The oven is so bad now that it cant stay heated; Thanksgiving turkey wouldnt cook because the oven couldnt sustain an even temperature after an hour or so. I tried turning on the convection and the fan wouldnt run. Just put in a pork loin roast, and the oven couldnt maintain its temperature. Another piece of meat destroyed by Viking. Piece of junk for $7,000!!

After 20 years in our home, we finally were able to build my dream kitchen with Viking Professional appliances. Weve had multiple problems with the oven, refrigerator, and dishwasher. Both sides of the oven have broken and the igniters break from time-to-time, too. The repairman told me I wasnt turning it on properly. What? After calling him back several times, Viking finally agreed to replace it. The repairman tells me not to get the igniters wet. Ok, I got it. I dont do it. Its not me! The ice maker in the freezer is horrible. The water line freezes all the time. Weve replaced the ice maker, added something to the unit to keep the water circulating, and not the water overfills. What a freaking mess it makes. The dishwasher is the worst ever made. It may or may not turn off. The repairman says to open it and let it dry out. Ok, but that doesnt work either. I wont even use it anymore. Viking Professional is terrible and has ruined my dream kitchen. :(

My sister has a Wolf range and Ive seen friends of mine who has a Viking. I did my research and I ended up buying a Viking. Its just a sexy looking machine and I like its power and the way it cooks. Its probably the best in the market. However, when I cleaned the range, I did not know that there was a special way to put the pots back on to control the gas. And so, I wasnt too happy at first. But when the guy came out, he showed me what I was doing wrong. And so, right now, I like the range. However, its ridiculous that they have a Viking product through Best Buy. It was three days before Thanksgiving when the installer was to put the range into my kitchen and I noticed that my range wasnt the right range. The specs that I gave them was from the guy at Best Buy. It was the correct specs but that guy ordered the wrong range. And so, Best Buy lucked out because it could have been a disaster with the guy that was remodeling my kitchen because he put in new cabinets. I would suggest that if Viking is going to continue to use Best Buy, they should train their people to benefit Viking because Viking is a really wonderful product. But the Best Buy people in Buford have lied. They wind up doing me right towards the end but two of their employees lied about it and I have no tolerance for that. But I will still buy another Viking range if my range holds up to par. If it does anything like my blower did, I probably would not buy another one. But I have not had any problems yet.

The quality of the Viking Range is fine. However, the oven doesn’t cook evenly. It’s also very small. The square footage inside of the oven is very small compared to my old GE, in my old apartment that I loved. It’s cooking thoroughly but its not even. So, if I’m going to bake cookies, I have to turn the tray around to get the back. Moreover, the knobs to turn on the oven and the stove get very, very, very hot when the oven is on. But the door closes fine. There’s nothing wrong with the unit. But I probably wouldnt buy it again. On the other hand, I had to call and have the Viking people come out a couple of weeks ago and they were really helpful. And then, the check was even lovelier, so their customer service is great.

We purchased a Viking double oven 10 years ago and it has never worked properly... Will burn backside of pizza, pie, any dish that isnt rotated by hand, so much for the convection. The cost to repair is quite expensive, especially if you do not live in a metropolitan area, due to lack of Viking qualified repairmen.

I bought a 5 burner range top and I am very disappointed in the product. I cant get it clean. I have a custom kitchen with a range top that looks burnt. I have tried everything. Customer service told me to use Google as a resource because other customer have had this issue. If your customers are having this issue it the companys responsibility to provide a corrective action. This range top should be recalled.

We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. Weve had one little bump in the road where it wasnt defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, its always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes. But I didnt realize until we got the refrigerator home and the wife and I looked at it that it wasnt quite as deep as we thought it was going to be when we saw it on the showroom, from a standpoint of inside the refrigerator. But maybe they have one of the deeper models. Other than that, its a beautiful piece of almost like furniture, especially the lighting inside of it, which is fantastic. And its easy access for everything, so nothing but praise to the unit so far. I have also many times recommended Viking to a friend.

I purchased the Viking range in the summer and it has been physically operationally working for about three months. I had to have my kitchen redone, so we started with appliances first, then we installed it once the kitchen was pre-configured. It was a stand-up oven as opposed to a countertop. We’ve used it on several occasions and it has been great. The unit is very solid, has high BTU efficient, and has the gas top as well as the oven. It is a convection oven, which we never had before, so it has enhanced some of our food preparations by far. The appliance is quite heavy but that is part of the solid construction. Also, we haven’t used the self-cleaning function yet and we haven’t used the unit to a great extent.The prices of Viking are fairly high in range, like Wolf, Milan, and other manufacturers and the price of the unit I purchased was much higher than I wanted to spend. The particular stove model we purchased is being discontinued, which didnt bother me because the product itself is what’s important and it doesnt mean it’s not gonna be supported by the manufacturer.

I heard Viking Ranges are the best of the best so I bought them. I like that the range heats up my food and makes simple food. Great quality, too. The installers were really sweet and nice, as well. One of my stoves couldn’t come out so they helped me get it out and put the new one in. And its a great experience.

We bought a home thats a few years old, and it already had appliances in it as far as the refrigerator, oven, and microwave. Because I was doing a very large remodel in the kitchen, I needed my appliances to match. Weve heard really great things about Viking in the past, I didnt think twice about it. Well, was I ever so wrong. I should have just redid the whole kitchen for the amount of money that I ended up spending on Viking. We purchased a Series 5. Professional range, dual fuel, and with an overhead vent. Our dealer was Ferguson here in Houston. We didnt actually see it because they didnt have any on the floor but I said, “Well, we know were going to get it, so why do I need to see it? We’ll just buy it.” We ordered at the end of December because there was a special wherein if you buy the range and the overhead vent, you would get a free microwave. Ferguson does the installation, and there was too much back and forth with them. The guy and I were going back on whether it was a 7 or 10-inch blower hole, which is a very big difference and could be very costly if done wrong because youre cutting into an exterior wall. We ended up saying it should be a seven. But then when I was reading the notes of what I had purchased, it was saying that we needed a 10-inch hole. I called Viking and found out the salesperson at Ferguson ordered the wrong blower. Fortunately, I caught the mistake and didnt have the hole cut to 10 inches. I had them cancel the blower, reorder, and send us the correct blower.Ferguson wanted to come out for a second pre-site before they install the appliances to make sure we had done everything that met their criteria. We put in a 110 for the dual fuel range just like what they told us. The guy even wrote on my old crown molding on the wall 110. Guys came back for a check, and its a 240 or 220. At this point, my cabinets are done and its going to be very difficult to run a new electrical to the wall. My electrician somehow figured it out and was able to run a new electrical. He even called to confirm that you want for it to be hardwired into the wall. He was told, “Yeah, we dont need a plug. It just gets hardwired.” So he left it capped and ready for the range to be hardwired. Ferguson came and said, “No, it has to be plugged in.” Viking told us it could be hardwired, which Ive read in the installation manual personally but Ferguson said no and left the range in the middle of my kitchen. My electrician came back out and installed the plug. It was a whole mess but that’s just the beginning. My contractor said something was wrong with the vent hood. He held up a proper level, and the vent hood was crooked. When Ferguson installed the vent hood, they used a level that was one foot-long, so it wasnt really checking the whole thing. So they came back out to re-level it. They also ended up yanking the rubber feet off of the microwave because the hole that they measured for us was too small. The oven knobs were put on backwards so the oven wouldn’t come on. I was infuriated. I finally went back and looked at it after 30 minutes. I was like, “Oh, somebody put the knobs on wrong.” Okay, good. Oven works. I also had to pay a separate company to do ductwork because they wouldnt do it, which nobody could understand. We had a party with some friends on the 4th of July weekend. I went to cook a standing rib roast. Standing rib roast is cooked at 200 degrees until the rib roast reaches temperature. And then, from there, Im supposed to crank my oven to 500 and sear off that meat. Simple. Ive done this on a very cheap Samsung electric range, ‘cause thats what I had at my last house. The Viking never made it to 500. We waited for over an hour and a half. I have an existing Viking oven thats 13 years old, and it gets to 450 within a matter of minutes. So I dont understand why this big oven, thats brand new, and costs tens of thousands of dollars cant get a temperature. I called Viking, and the lady I got, Juanita, was not helpful. She said I have to have somebody come out. Ovens are finicky. My aunt has a Wolf and if you dont hit the button just so, it doesnt do what you want it to do. Juanita wasnt listening to my problem. I told her, Maybe I dont need somebody and you just need to tell me to click the button left or something.” She would not help me. The owner of the company came and said, “Well, it reaches 350 within the 25 minutes its supposed to. Theres nothing wrong with it.” I was like, “Something is wrong because its not getting to 500.” He said, “It gets to 350 in its normal time. But you need a new fan. Your fan’s loud.” I was like, “The thing is brand-new. How can I need a new fan?” He told me theres a Viking chart out in the world that Ive never gotten my hands on to this day, that is supposed to tell me how long it takes to go from 350 to 500. Theres an interval, like every 10 degrees, it takes 15 minutes or whatever it is. But he didnt know what it was. He tried to call Viking and he couldnt get it. I kept calling and would even try to talk to other Viking representatives but they said Juanita’s my case manager. Juanita was out of the office and they still would not help me.It took me until September to get it to work. For three months, I fought with people to get my oven to work. All they had to do was tell me, “If you would turn the oven off and turn it back on, itll use full voltage to go to 500.” What happens on Viking ranges is, once it hits the set temperature, it uses half the voltage to maintain the temperature of the oven that you have it set. Because you change your settings to a higher temperature, itll only use half the voltage to get to that point. Thats why Ive never reached 500. Horrible customer service. I was mortified by the service I received, especially after how much money I spent with Viking. Now that I know how the oven is supposed to work, I love it. Nobody could tell me that until right the second representative from Bar Appliance came out.

I have purchased 2 Viking wall ovens within the past 12 years, one at a discounted rate because my first purchase with them only lasted five years with many, many repairs in between. First of all their hinges on the door break very easily, the door to the oven is very heavy and can withstand constant use. Once the hinges break, the oven door cannot seal properly and therefore the oven will not run. The broiler coils burn out very fast. The oven cooks well over temperature, so you can trust the exact temperatures. The lettering on the wall peels off very quickly. I did not use any chemicals on it and I always used a soft rag with water to try and clean it. The stove top I purchased as well and that is also in bad shape. DEFINITELY NOT WORTH THE MONEY!!!

I liked the look of the stove and the reputation that Viking Ranges had. I didnt so much like the price but you get what you pay for nowadays. The range is great and heavy duty. Its worth every penny I paid for it. Its a quality appliance and Id buy it again in a heartbeat if I had a choice. And Im so far very happy with it. I hope that I dont run into any kind of issues. Ive had a Thermador before and had nothing but problems with it. Ive also had a Wolf which was a good range but Viking is just as good and a little less expensive.

We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

Oct 1, 20 -- The dishwasher stopped working and requested repair through customer service center. Oct 23, 20 - The repairman visited and he failed repairing machine and ordered major parts. Nov 20, 20 -- The major parts arrived and the repairman changed almost every parts and the machine failed to work and he said the whole machine should be replaced. Nov 23, 20 -- I called Viking customer service center and they gave me a new reference number. As of today (12/08/20) -- Any information received from Viking and still waiting their response. Nobody care of customer who needs their concern & action. Do not buy Viking dishwasher if possible.

Weve purchased a whole lot of Viking in our past two houses and Im done. We bought an 8 burner dual fuel range when we remodeled our house. Within one month of when we could start using it, we had problems. In the 3 years since the remodel started, weve had service out a minimum of 10 times and they cant nail down a problem. They suggested keeping a log of issues which we did for a year. Showed dates and issues documenting a routine problem with the temperature not seeming right, uneven heating, self-cleaning doesnt work, pre-heat takes an hour and over fan takes more than an hour to turn off. Fixed several different pieces and STILL have such uneven heating that nearly everything comes out burned on the outer edges before the inner part will be cooked. Forget making a cake. The middle will be raw when the outside is done. Nobody from Viking will help. The regional manager called once while I was at work and wont return any calls after 5 attempts. Clearly just trying to look good on a report, not actually help. What I want to know is what about my written warranty AND the implied warranty of fitness for purpose (i.e., being able to cook things normally) that is supposed to be the law?! Not only will I never buy another Viking product. Im warning everyone I know against it also.

I like the size and the design of my Viking refrigerator. But I had problems with it right out of the box. The door wasn’t properly aligned so they had to come out and adjust that. The drawers are self-closing and the tracks on two of them were damaged. One of the dairy compartments was damaged as well. Im waiting for them to replace those but it has been more than a month now. They havent been staying in contact with me either. I usually have to reach out to them. Ive owned Viking in my last house and I thought they would be just as reliable. But apparently, theyre not. I dont know whats going on with Viking and I dont know if Ill ever buy it again.

We got a Viking Refrigerator primarily because of the name and reputation. But then unfortunately, Vikings name has suffered in the last few years but hopefully, I wont have any issues with this one. The quality is fine, its fairly modern and it has nice LED lights. P.C. Richard was the dealer and they were professional and very good about it. The only thing I was a little disappointed is that it didnt have any cold water coming out and I would have expected that for a $3700 appliance. But overall, its a nice refrigerator and I would recommend it.

We bought a 6 burners, 36 Brigade gas range a year ago. After 6 months one of the door hinges got really loose and the glass on the door started to slide sideways. We called an authorized repair company to come and assess the problem. The decision was to replace the door, hinges, glass so they ordered a new door assembly. After 2 months they brought the door but it was a Viking range door and with a different liner color. They ordered it again and 4 months later they brought the exact same door! I dont know how they identify the parts but its obvious that the Brigade door does not exist. We have not used the oven for 6 months. It is scandalous to pay so much and not only to get a bad product but bad service too.

We like the look of the Viking professional series, but there are some reliability issues. We’ve had two service calls in just over a year which made me a little concerned. The first service call happened when the unit didn’t have a fan, so it was overheating, and the thermostat kept cutting off and shutting down the stove oven. Then the second time was when the control panel that drove the gas valve for the main oven and the igniter for the broiler both acted up. We were unable to use the main oven for about three weeks. They had to get some parts, then came back, and fixed the issues.

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

Everything is fantastic with my Viking range. The brand was associated with high-end quality, durability and functionality and I wasnt misled, thats for sure. I really liked the fact that it seems like a commercial kitchen, but yet there are some modern aspects to it. It works how I want it to work. While I dont anticipate purchasing another one anytime soon, I have no doubts that if I ever needed another range, I would be coming back to Viking.

We were told that Viking was the second best among appliance companies. We couldnt afford the best, which would be Wolf. Wolf wouldve been probably double the cost. Viking had good reviews and their products look good. We went to Trail Appliances, the distributor, and the salesperson showed the Viking products to us. We liked the products and bought several appliances in the same make, including a gas stove, convection oven, and dishwasher.Trail Appliances tested the refrigerator before they left. There was a problem with it, so they didnt install it. They replaced it immediately. It was really good that they tested it. Other dealers just put the appliance in, then you find out that it doesnt work. So far, the Viking refrigerator that we got is really good, and Im happy with it. We like its looks. Everybodys complimented me on it. It works better than my previous refrigerator. I like the excellent ice maker. Well need that in the summer. The good thing about it is that it keeps fruits and vegetables for a couple of weeks, especially fruits, compared to my previous fridge where Id have to throw it out in three or four days.

I see Viking in other peoples homes, and I got them because I thought the quality was good and they were kind of upper-end. However, the quality is not what I thought it was. We have the whole suite -- we have the refrigerator, a 36-inch freezer, a 48-inch stove, two dishwashers and a microwave. The fridge is fine and I like the size of it. However, I’m surprised at how poorly the others were built. We ended up having to get six dishwashers in total because four of them were bad. The other two, we finally said we were sick of being without a dishwasher, so we just accepted the poor quality. The stainless steel is thin, and it was dented on the front. The drawers on the side were broken, and we ended up having to pay shipping on it because Viking wouldn’t warranty it.

I really like the Viking brand, the look of the refrigerator, and the options that they had. The quality could be better on some of the things, though. I have multiple Viking appliances. For example, my stove, I wish I got another stove because the lighters are always going out, the burners never light properly. But as far as the fridge, its been reliable.

I bought a $8,500 Viking Refrigerator in late 2004. When I started having problems in 2017, I called the only appliance repair in Fredericksburg, VA for Viking. They arrived and charged $90 and told me to plug the fridge in after it defrosted. The repairman had taken out the basket and freezer door and took the screws with him. When I called them, they sent me an estimate for $1500. I asked them why $1500 estimate when they didnt run the diagnostics? They said that was the worst case scenario. How can anyone decide whether to repair or not if you dont know whats wrong. I called Viking customer service and they were indifferent. DONT BUY VIKING!

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

So, after years of AGONY, we finally purchased a new built-in refrigerator! Yesterday, our VIKING 48 inch built-in refrigerator was hauled away, and a new KitchenAid built-in was installed. Its sooo cold inside! Our food hasnt been refrigerated this well for years!NOTE TO REALTORS: STOP telling people that Viking Kitchens are the best! You are doing everyone a big dis-service. What do you know about appliance quality? You only know that Viking looks good. Our Viking Fridge costs $9,999. Its beautiful on the outside, but for that amount of money, I also expect it to keep the food cold, and it cannot do that.NOTE TO CONSUMERS: If a realtor tries to sell you a house with an All-Viking Kitchen, tell her your offer to purchase the house is contingent on the sellers replacing all of the appliances with another brand! That should get the realtors attention.A Viking refrigerator is like a Ferrari car. It looks beautiful, and your neighbors will drool over it every time they visit. But only you and your mechanic know the sad truth: Your Viking Refrigerator and your Ferrari need major servicing every 6 months to keep them running. You have to keep a Sears Kenmore refrigerator in the garage so that when your Viking breaks, you dont lose $1000 of food. You have a Toyota Corolla in the garage so that every time your Ferrari breaks, you can still get to work.If you are independently wealthy, and you have a housekeeper who can be at home every time the Viking repairman comes to visit, then buy Viking. But if you must take time off from work to stay home and wait for the repairman, keep in mind you will miss 3-4 days of work per year.Summary: Viking Refrigerators are very expensive to buy ($9,999) and even more expensive to maintain. The first two years, while its still under warranty, youll say to yourself, Whew, Im glad it broke under warranty! and then the warranty ends and it keeps breaking and keeps breaking, and then you think, How did I get into this mess? Small repairs are $300-$500. Major repairs are $1500 to $2000.

We were renovating our office and we wanted a standalone refrigerator so we would have enough space for our entire office. The size of the Viking refrigerator and the way the door pulled out was helpful. Everything is good so far. We hope that Viking stands by its name.

I have known about Viking Ranges growing up. Seeing them in houses, I’ve been really impressed with how they look. I’ve always wanted a Viking range and I did not know they also had a free-standing fridge that was huge. But, the free dishwasher was the main thing as to why I went with them over other companies. The Viking guy had to come up because we are at a different elevation, so he had to do something. When you turn it on underneath, it takes a little while to light up and I didn’t even notice that but he noticed it. Nevertheless, it looks beautiful and everything that we’ve put in it has been awesome so far. Also, the rep I dealt with was great. I knew what I wanted so she didn’t have to do too much. However, as soon as the first range was delivered, it was all banged up. The lady had it exchanged out within a week and really helped me out with those little things.

I purchase a new Viking dishwasher 2 years ago and it has worked a total of 6 months. The other 18 months, we were getting repairs done on it. Model # VDB450ESS. We have been fighting with the company to honor a replacement and they refuse. I would never recommend any Viking appliances.

I will never buy another Viking product after what we have experienced with our 5-year old Viking refrigerator. Until this year, we were so thrilled with our new kitchen. Then Jan 5, 2013 came and our refrigerator stopped working. We had to throw out well over $1000 in ruined food. Imagine my surprise to find that we couldnt get same day service for such a serious problem. Only after contacting Dave and Donna from RiverBend and Co, where we purchased all of our appliances, did we finally hear from a service company. They came out 2 days later. Since the parts are so expensive for this appliance, they are not kept in stock. Not only were we charged for the new part over $500, we had the honor of waiting almost 2 more weeks for the part to arrive and a service person to come back to install it. A horrible 2 weeks, but at least it was after the holidays and the refrigerator was able to be repaired. October 28, 2013, I came home from work to an alarm. Our freezer had defrosted again! By the middle of the night, the refrigerator alarm was going off. We lost everything for a second time! I called VESCO, the company who repaired our refrigerator the first time and they had no availability to send someone out and were not very interested in our situation. They recommended I call HADCO, and after 24 hrs received a response that they had great news - a serviceman would be in our area in 8 days! I think that is unacceptable. I started searching online to see if other Viking owners had had similar experiences. There are thousands of us posting similar reviews online about these refrigerators. We are heading out to buy a cooler today and now have to wait until Monday to start calling again to get a resolution. We are so disappointed that Viking does not care about its customers. Buyer beware.

Viking was recommended to me. Everything seems to be good so far with our refrigerator. I like its unique system about the vacuum pressure in it. The design’s fine. I’ve owned Marvel, and I’ve owned Viking, and another one. Theyre all good but this Viking is a more modern one than what I’ve had in the past. The quality is so far, so good.

Between a Viking and a Wolf, we like the idea of having the microwave above. The Viking range comes with a microwave and so we went through a dealer and got one. The only thing that I dont like is that the stovetop is very hard to keep clean. Its got a shininess, and so it always seems like its very hard to clean. Other than that, the quality is great. I like how quickly it heats everything up. The water boils quicker and the oven bakes a lot nicer and more even.

We bought a new-build and the Viking range was already installed in the house. Viking had a reputation that I heard of and the builders use of that appliance increased our impression of the rest of the house. We really like and enjoy our Viking range, and weve only had minimal issues with it.

We ordered the Viking Refrigerator and were very happy with it. We got it from the Ferguson in Sarasota. The salesman knew what he was selling. I wasnt over-the-top with him but he was okay. What was a little unusual was that they didnt have the stuff in-stock and we had to wait for production and delivery for about a month. The installation was rather annoying too. The guys that delivered it werent plumbers, so they took out our existing refrigerator, put it in the garage where we wanted it, and left the Viking out in the garage as well because they couldnt install the water element. They had to send somebody back the next day and we were inconvenienced by that. On the other hand, the quality of the refrigeration we received from the Viking seems excellent, so far. Also, I like the looks, the heavy door, the lighting, the way its organized, and the freezing compartment because of the French door. Wed recommend it to a friend.

In 2012 Viking replaced another Viking refrigerator that was only 3 years old. The compressor failed in both units within two years. They had to field modify some fixes to the freezer and ice maker in both units. It has been a complete nightmare dealing with Viking and would not recommend Viking refrigerators to anyone.

I purchased my brand new Viking stove on May 30, 2018. It is now August 21 and I still have not been able to use my oven. The first day we put the food in the oven it was making a loud motor like sound. I immediately called Viking and they told me they will have a service repair come to my house to see what the problem was. Their service only comes every 2 weeks so I waited for them to come then waited another 2 weeks for the part to arrive. By the time they actually came which was 3 hours later than the scheduled time the repairman wasn’t able to install it. He said he would come back the following week so again I waited for my next appointment all day long for no one to show up. Finally the following week they came back and installed a new fan and 2 days later it’s making the same noise again. I spoke to Viking customer service plenty of times and they said this was my only option. I have left messages for someone with higher authority to call me and they never call. I am so disgusted at this point and I still have a stove that doesn’t work. I am shocked with their customer care. I would never ever recommend a Viking to anyone.

Th experience with Viking has been good so far. The silver is fantastic but it’s funny how things are made nowadays. The old Viking stove was a lot heavier and solid compared to the new one. But the stove works great and I have no issues with it. When it first came out, they had to come and fix the seal on the front glass. During manufacturing, it was smooshed and not done right. But they fixed it quickly. I like how quickly and evenly the range cooks. But in trying to clean it up, I take the grates on and off and I noticed that the shiny part that’s the top of the stove scratches super easily. My last one didn’t do that so the coating isnt as good as it used to be.

We were looking for a counter-depth refrigerator and we found an available model from Viking. The quality is good and I like the general design but I do have a problem with it right now. The ice maker isnt working. I havent had the time to try to troubleshoot it and I dont know what I should do next exactly.

We bought brand new Viking appliances for our kitchen when we moved into our new house. And our experience with the Viking dealer was not too great. They weren’t too knowledgeable or overly friendly. They were just okay. We chose the Viking refrigerator for the price but the quality is poor. The ice maker didn’t work correctly and it makes a strange noise. In fact, we’ve had trouble with all the Viking appliances that we’ve had.

I’ve known about Viking Ranges for a long time and our architect wanted us to buy a Viking Range so we went with them. The quality of our Viking range is good and I like that it’s easy to clean. I’m not crazy about it due to the fact that all the burners are the same and they get the same amount of gas. There are other stoves out there wherein the different burners have the different BTUs. That would have been better if I’ve been given a choice.

Vikings reputation precedes itself as far as the quality of the product. When we bought our house, our builder provided Viking appliances like the dishwasher, a super range, and a refrigerator. I love the range. I also love everything about the refrigerator except the fact that it doesnt dispense water. The appliance company did the installation has been great with us. Weve just had a couple of minor issues with stuff that there was some damage done on a couple of items during the installation and it had nothing to do with the quality products that were provided.

We had a bad experience with our GE Profile refrigerator. The drawers were flimsy and plastic and I replaced one particular drawer three different times in six years. So we went to our appliance store, looked at our options for refrigerators and see what would physically fit into our existing space. We have Viking stoves and we like them and the gentleman showed us the Viking refrigerator. We liked the way it looked and it fit our space so we bought it. We also liked its vegetable drawer which is much better than the GE. We have a lot of fruits and vegetable in our house and we use the wide drawer for vegetables. We can live with it. However, when the ice maker feature drops in a little bucket, it kind of makes a big noise. But beyond that, its been great. Their team at the dealer was also very good. Unfortunately, the guys that came out and put the refrigerator in the first time didnt level it. It was an inch and a half out off the cabinets that it sort of resides in on the top and an eighth of an inch out on the bottom. But we called the next day and the guys at Aitoro sent somebody out within an hour and a half. They leveled it and it was perfect.

We had dinner with my sister and brother-in-law who have a Viking range. I got to cook on the range and I liked it. We saw an ad for the closeout on the stove at a local appliance dealer. We got the last Viking appliance that they had there. The range was sold to me at $1000 on the list. It’s a great cooking appliance and I love the heat control on it.

I was looking for a range and didnt want one with all the bells and whistles. Viking Range was the cleanest and the simplest range I saw. I liked the fact that the Viking dealer was a private showroom, it was very nice. They had a lot of other models and stuff that I could look at. Plus, there was no high-pressure sale. However, I have two concerns for the money that I paid. One is the grate on top. The little rubber feet keep breaking off. My understanding is that the only way to fix that is to buy new grates, which is absolutely ridiculous because the grates are perfectly fine. The second is I had to have them repair the blower fan in the range. Again, I think that for the money I paid it would last a lot longer. Its still under warranty but I shouldnt expect that. I am disappointed in the grate rubber stops and the fan blower, but I love the cooktop.

Viking Refrigerators could pack a little bit better. When we pulled it out of the box, there were one or two dents on the front of the fridge that happened when it was getting taken down off of the warehouse and shipped. Also, it makes a little bit more noise than a conventional refrigerator but I’m assuming that’s because of the size of it and the inner workings. Whenever we noticed that it was running a little bit louder than we thought it would, we would call them to come out, look at it, and make sure there was nothing wrong with the fans or anything like that. And it was super easy getting somebody out. Overall, the quality of the refrigeration has been pretty decent. It has sturdier build quality, the doors close better, and the drawers inside of it slide better.

My Viking Refrigerator got serviced since the automatic defrosting unit was bad. It would not cool and it took a long time before someone came out to fix it. We went for almost two and a half weeks without having a refrigerator. We dealt directly with Viking and they had to find somebody in the local area to fix the unit. They had to bring someone from about 50 miles out to come and fix it because we live in a not very convenient place. Then the team who handled the issue was very good and professional. Overall, the experience has been pleasant and we really like the quality of the refrigerator. We just did a kitchen remodel and we bought a whole Viking unit including a refrigerator, stove, warming drawer, hood, and microwave drawer. Were very pleased.

All I can say is that I wish I had read these other reviews before buying our very disappointing Viking D3 Electric Range!!! It hasnt cooked right since the day we got it. Being on a special medical diet, I need to have all 3 of my meals cooked along with what I need to cook for my family. So, needless to say, my range gets a good work out. Thought I was buying a high end brand to fit my needs. Unfortunately, the oven does not cook to the proper temperature & takes forever to cook anything. 1 1/2 hours to cook thin chicken cutlets, almost 2 hours to bake a blueberry loaf that ended up being still uncooked in the middle & all the blueberries sunk to the bottom. The best was some birthday cupcakes I baked on the convect cycle which got over cooked on the outside & not done on the inside & actually exploded part of the tops off. Im going to try & include a photo if I can. All I can tell people who are looking to buy a range, DONT BUY VIKING!!!!! I wish I never bought one.

I like the aesthetics of the Viking Range and the way it fits in the kitchen. It’s also decent quality. There are higher-end ones but I’m not one that’s gonna spend that kind of money, and even this is overkill. But this would be a better choice. Also, at the time that we bought it, there was a rebate on the range with the hood so that also persuaded us a bit.

Our 36 wide Professional 36 model Viking Range wouldnt hold the correct temperature and required six (yes 6) visits by the repairman to correct the problem. One might suspect that the repairman didnt know what they were doing, but its actually quite the contrary. They started the process by trying to eliminate the most commonly occurring problem(s) first, then moved on to the more complex issues. Bottom line, during the course of the multiple visits, the repairman said that it takes them an average of 4 to 6 visits to get Viking products working properly!!! (If I produced such an inferior product at my company Id have been out of business by now.) One big problem that still needs to be addressed is the obnoxiously noisy fan that Viking provided, to keep the oven cool enough to not melt the mother (control) board. Nothing like a roaring oven fan in the background when youre trying to have a quiet dinner conversation, eh? Personally, Id never buy OR recommend Viking to anyone, as the quality of their product is way beyond mediocre. Oh, almost forgot to talk about the problem were having with our Viking double door refrigerator, where when you close one door, the other pops open!!! Nothing like having quality (and pretty darn expensive) products in the kitchen to come home to every day, eh?

We have had Viking Ranges since they pretty much came out. We are on our third Viking Range. When we remodeled our house, my husband wanted to get me something high quality because I’m a baker and I cook a lot. So we’ve researched and thats what came up. I like the way the Viking Range looks. We also renovate houses since the 80s and we always put a Viking Range in there. We flip higher end houses and people wanted Viking look or Wolf. We bought one Wolf and I hated the Wolf. I was like, Forget it. I don’t have to buy another Wolf. Weve bought plenty of Viking Ranges.The first one I had was a gas range and I loved it. And then we traded that for a dual fuel electric oven which I hated. The oven was much smaller and I couldnt fit all my baking pans. I couldnt even fit a turkey in it. I was really disappointed in that. It also started arching, spitting and shooting flames out the vent and the top. Wed called Viking to find out if there was any root cause. And they said not that they are aware of. So we ended up going through our insurance company in getting a new one. I got the Dual Fuel Viking Range. Its the four-burner. They did change the oven so its much bigger. Ive baked four cakes already with it and its only been a month. I wish they would have had one on the floor so I could have looked at it. But most people arent caring them because theyre so expensive.The people that I talked to at Viking have been very nice. But I wish we could have gotten more information about the other one that had started the fire. They didnt seem very interested and we still have that oven. They werent also going to take the oven so we figured we just hang on to it and see. Were thinking of making an outside kitchen and just tearing the oven apart and turning it into an outside stove. They also have people who came to hook a Viking Range up but hooked up the electric cord wrong. So then we didnt have an oven for a week cause it wouldnt work. Somebody came to fix it. They replaced the cord and took it right one on and that works great.

In the past month and a half that Ive had the Viking range, the quality has been nice. It came with our brand-new house so the builders were the ones that put it in and I love the stove. I had a little bit of trouble registering the product over the internet. But then I sent them an email and they responded quickly. I also spoke with them over the phone and the representative was nice. She gave me the information but I needed to log in an email and send the details, and that was actually done for me. I’d recommend Viking. When I went into the website I saw so many other products they have too.