I just got my oven from Viking a couple of weeks ago and the rebates were bigger than Wolf. But, I realize it doesnt have a clock which isnt a big deal. Ive cooked two meals on it so far and its a great oven.

We built a new home and bought a Viking refrigerator floor model through a dealer. I had a built-in before, and I was happy with it, so I went with that particular refrigerator. I like the built-in because it’s not deep and things don’t get lost in the back of the refrigerator. I love my Viking refrigerator, but I’ve had eight or nine service calls on it and the people who came and serviced it have been excellent. When the refrigerator arrived, there was an issue with water coming out of the bottom of the door, and they replaced that, and then it wouldn’t make ice or water, so they changed out a harness, the water pump and the icemaker. It makes ice, but after they put in the new icemaker, the lever stops when the ice fills up, so a part was ordered and the people are coming this week to replace that. The dealer has been absolutely awesome on service and responsiveness and their staff has come out and dealt with every single problem I’ve had. However, I bought an eight-burner gas range through Pacific Kitchen & Home and I would not purchase through them again. When the range was delivered, the door needed adjustment and it’s been a nightmare to get somebody to come out through Pacific Kitchen to service it. I had to reach out to Viking directly to get any kind of service and they’re coming out this week as well. Hopefully, once everything is all in good working order, it’ll be well worth it. I also have a Viking dishwasher, which is fabulous and Im very happy with it.

Viking Refrigerator is a higher end product. It’s a good appliance. There was a slight beneficial discount for the Viking at the time we purchased it even though it was more money than some other appliances. I haven’t had a problem with it other than a drawer breaking, and they sent us a replacement. I called Viking and they said to make sure the appliances are registered. So, they registered, and once they were registered, they were gonna send somebody out. I couldn’t believe they were gonna do that. When they realized it was just a drawer, they just sent the drawer. The process was easy. I like all the features of the refrigerator. One feature is kinda interesting. They made it so you can put a full-sized pizza on the bottom of it, which is pretty cool because you always have a problem with the box of the pizza. Also, the dealer, Pacific Appliances at Best Buy was great.

In the past 9 years we have experienced 4 ice make repairs/replacements, a refrigerator door recall, and a motherboard replacement in our Viking Built-in bottom refrigerator. Now it is making this loud humming noise. The repairman said it is the fan drying up the moisture and there is nothing to be done about it. It is so loud that people think a car alarm is going off. I say, No, its just my refrigerator. We just keep purchasing extended warranties. Oh, did I mention that the motherboard of my electric oven went out just before the holidays, and the microwave had to be replaced after 5 year. I want a new refrigerator but my kitchen is all Viking and I refuse to buy another Viking product.

The Viking refrigerator has a modern commercial look. The quality is outstanding and my favorite feature is the Plasmacluster which is the air purifier that makes the fridge not smell. I can put as much food as I want in there and it smells the same all the time. Also, the representative I dealt with was knowledgeable and had gone to Viking showcases and training.

Bought an induction range from Viking in 2007... terrible experience... Actually I think they replaced some parts that were within the warranty period, with some persuading, but after the third time it broke in 4 years we decided just to throw it away and get a conventional range.

Six years ago we bought a $10,000 Viking professional range. While it may look beautiful, it has never worked properly. The large oven door will not shut tightly. We have had the appliance store where we purchased it come out numerous times and I am regularly told that I am being too rough with the door. Well, the door has never closed properly, and because it doesn’t close properly the oven turns off whenever I set the oven to a temperature above 400 degrees. The appliance company insists that there’s nothing wrong with the hinges, and Viking has done absolutely nothing to help. I am now ready to replace a stove that should’ve lasted my lifetime. If you’re looking for a stove, choose anything but a Viking.

Ive seen Viking ranges and other appliances and knew they were more in professional kitchens. And then, I was at Best Buy and they had a model there. I got their refrigerator because the way it was built. The layout of the interior had separate sensor controls for bins inside the refrigerator. I also like the way the freezer is set up on the bottom, and the adjustable shelves. So far, its good and Im completely satisfied.

I like to cook and I wanted a gas range. Initially, I looked at the Wolf one which was a very nice range but the Viking range was less expensive. Plus, my best friend Jody has a Viking range and she likes hers so that was good. It fit in my space as well so it was economical and it was still an upper-end range. Its been installed for about two months but Ive only used it three times now for various reasons. It takes a very long time to heat up to temperature so that I can start cooking. And the other day, I was cooking and I was wondering whether it runs or goes off when it is at temperature. I still cant figure it out and I have to get used to it so its not confusing. However, the installation was dicey from the beginning and that was frustrating to me. I was under the impression he was a Viking installer who knew how to install Viking products, but he wasn’t and it was a nightmare. I also got the convection microwave hood and the installer separated the bottom of the microwave to shove the deflector between the bottom plate and the microwave. The deflector and screw were falling off of my microwave. It was leveled left to right but it wasnt leveled front to back and it was tilting so far forward that things were rolling out of the microwave. I asked him if he can put something behind it to support the whole thing. He got sassy and said that it’s an older house and that happens.I called Viking about it and talked to five different people. The first gentleman was so kind and said he was sorry. The first young lady I got after him was also really great. Then I got to talk to the next rep when it came to having to arrange having to arrange to have somebody to come out, I was told that I could pay somebody to come out and look at it because they dont do installations. They also said that they don’t train people to do the installations and that the instructions are online. So I should look online to see how to install my Viking range and microwave myself and tell the installers how to install it? I dont think so. Theyre not even typical stick it in and plug it in products. It didnt make sense to me that they’re all behind quality and made in America but they don’t train people to install their products. And when they’re not installed properly, its not covered by warranty. If they dont train their people to install their products then they dont have to be responsible for the warranty. Its bad business. Also, when I asked them to give me a name of anybody who can install the appliances, they told me that they can’t recommend anybody. The only thing that Viking would cover was if something was wrong with the products under warranty. So Viking has repair people but they can’t recommend anybody to do the installations. Its a stupid system.I went around and around with these people and I was very upset and distressed. In fact, I told them that Im an unhappy customer with nearly $18,000 worth of appliances sitting here that I cant use because Viking doesnt care that they’re in working order so I can enjoy them. Then, they said they could send somebody out and but it’s $100 an hour and since I dont live near any place where they keep anybody, I have to pay a trip charge. But it already cost me $430 to get the products installed and they weren’t installed properly. I was also told to call Best Buy instead because that’s where I bought the appliances and theyre the ones who are going to care if the products are installed since its their reputation. I never received a letter from Viking and I would have also appreciated if somebody would call me instead of me leaving voicemails for people to call me back. So I have this beautiful convection microwave and this Viking range that I have to wait four weeks for somebody to come out and look at them. Im not impressed with Viking’s service and I’m extremely dissatisfied with my experience. I’m also very unhappy with the way I was treated and the attitude of their reps. Then, now that the range is under a year, Viking came and took a look at it, only to find out that the knobs are not even on the right place on the stove. Thats why it still was not working. I’m done with Viking and I would not recommend them to anybody.

I heard better reviews on Viking from people that have had them, and I wanted to go in the direction of a range like this only because less bells and whistles means less to break. The quality is good. The door handle wouldnt open one time and the rep that came to do the repair was excellent. He was on time and it was easy to make the appointment. They were very good and professional. I also like that they took care of the problem quickly. Plus it was covered under warranty.

I was expecting a little more from the Viking dealer and I thought they should be more knowledgeable, however, they were just average. Also, the refrigerator was overpriced, but it’s okay. One day, I looked at my refrigerator section and the temperature rose a little bit like 46 degrees. Then I looked at the freezer and it’s frozen and I didnt know why. I unplugged it for a day then restarted it. It’s okay for now and it’s been months since then. I tried to call customer support about the issue because there was warranty. I made a schedule but then I canceled it.

My parents have Viking appliances and I liked the ranges design, so I bought one from an appliance store where I buy all my appliances. It’s an induction range, so it’s very fast compared to my old range and Im happy. It’s a good range.

Same problems as everyone else, except after enduring a long wait period for the door recall repair and having to defrost my freezer once a week, my fridge door fell on me tonight. My water damaged floor is dented and scraped. My wall is damaged and my hand and back are killing me. Someone, PLEASE let me know who is organizing a lawsuit... I cannot believe this brand is still in existence. What a piece of crap!

We were looking for something that has a range with a gas oven. Viking is one of the few ones that provide that amenity. The quality of the product is good. I love it. We’ve used it so many times and it’s been consistent as far as the heat where the oven is concerned. We love the range.

My mom has a Viking range and I really like it. It’s bigger than 36-inch and she uses it when everyone comes over for Christmas and Easter. It just works so well. It would boil a pot of water within minutes which was way different than when I boil a pot of water on just a conventional oven. I felt like I was waiting for 20 minutes. So, I got one too and we really liked it. However, I got a replacement because for three years that weve had it, the door would fall off every three months and Viking couldn’t fix it. A whole slew of things happened throughout the first six months that led to more things, and it just broke. I asked Viking to replace it because it was not repairable and they’ve already repaired it 12 times. So finally, I got a new version of what I had bought and it’s working. I didn’t get to use the oven as much as I wanted to, but when I did, the convection was also one of the features that I wanted Viking for, and the self-clean which I really love. The cooktop is strong and it has a different side burners. The one at the back for simmer and then I have the oval one for a grill effect. The design is really nice. It’s low in the back which is basic to turn it on and clean it, and that’s all I have.The dealer was so sweet and she worked so hard with me. I had a lot of anxiety with my range and the appliance guy said, “You’re really lucky that you’ve got this replaced. No one gets a replacement.” It’s a $5,000 purchase and every time their techs would come out, it would be $200 just to assess it and it’s a high price to pay. So, to those who wanted to buy a Viking, they have to have some money to back it up if something goes wrong. They can’t just have it under warranty at Sears because Sears doesn’t cover a high-end appliance like Viking.

I went to the store and looked at all the different refrigerator models. I was doing a kitchen remodel and I was going for a certain kind of look. I was looking at the GE Café and the KitchenAid that had the kinda industrial handles. I didn’t find Viking Refrigerators until my second or third trip. The thing that basically made me go to the Viking was that it had the handles that match my GE Café double oven. It looks very similar. Also, I was going back and forth between the French door and the side by side. But when I finally decided on the French door, and that was a whole process, the thing that drove me away from the GE and the KitchenAid was the inside design. I liked Vikings inside design the best.Some of the situations on the others were, when the door was open, you couldn’t open the vegetable drawer all the way unless you really, really open the door wide. Sometimes, the French door even blocks the drawers from opening. Another issue was that a lot of times, the shelves had an enter too at the back so things would fall down the back. I didn’t like the fact that it’s like if I put something on the shelf and if it’s small enough, it’s gonna end up falling down at the back of the refrigerator and I really didn’t want that hassle. But the bottom line is I like the look. The quality in terms of not having maintenance issues was good.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

We worked with the person that our builder referred and he was really nice and helped us out. We purchased the Viking refrigerator as we like its look. We then picked out other Viking products to go with it. However, the refrigerator has leaking problems and I’ve been waiting for about two weeks now to get any sort of service from Viking. It’s been really awful. They only have one person in the Des Moines area who services the product, and when the rep called to set something up, she was really rude and refused to service my refrigerator. So now, it’s supposed to be with the regional manager and I keep calling back every day and nobody calls me back. Its a very poor, runty service with Viking.

Viking oven quite beautiful blueberry blue, came with amazing home we purchased, number of problems in the 5 years we have been here. Currently the door to the small oven is hanging open, we cannot fix it. Called and left voice mail messages for the service manager and NO CALL BACKS. We cannot do business like this and are positively shocked that no one cares enough about such a valuable brand to look after maintaining or building the value. Sounds like its almost game over from reading about other peoples unfortunate experiences.

My brother does kitchen remodels and installs appliances and I used to install Viking Ranges with him. As Ive seen those ranges coming out of the boxes and see them perform I said to myself that when I do my own kitchen Im going to get one. Ive installed some of the KitchenAid ones and I always went back to the quality of Viking. Our dealer held our oven for us until it was ready for delivery for almost three weeks which I was appreciative of. The installation was done by Jose and it went smoothly. He advised us where we had to put the level of the gas line for that particular model. I like the condensing fan in the oven when I’m baking at two different levels. It rotates the heat. Another thing is the burners are strong at high and I can adjust it to where I need it to be. There was a manufacturer defect though. On the bottom part of the oven there was a scratch all the way to the rear. I didnt notice it until I was cleaning it about three months later which is over the warranty period already. But this defect is more aesthetic than performance and the oven is still running great. My wife who doesn’t know anything about a Viking Range is totally convinced that we made the right choice. She was leery about $3900 for a range but now when she uses it she can see the difference in the way it cooks versus regular stoves. Id recommend Viking to a friend anytime.

I have been doing some online research for a while on professional cooktops and was looking at Viking and Wolf. I liked the style and the look of Viking and from the reviews that I got, it sounded like they provided superior customer service and they backed their products 100%. I feel that the quality is really good too. But presently, Im running into an issue because the installer didnt install the unit properly so I havent been able to use my oven. They had it plugged into a 120-outlet while my oven requires a 240. Were anxious to really try the oven but its not getting powered enough. But as far as the gas part or the top of the 40-inch range, its phenomenal and we totally love it. There is consistent flame starting off the burners, theres consistent heat, and its quick how Im able to whip up a meal. I wish I would have bought one sooner.I bought my Viking from Ferguson and I have mixed reviews for the original distributor. It seems like they didnt give the attention that they really needed to give to Vikings product. However, the people that Im working with now are trying to rectify the situation. They seem to be really on it and on top of everything. Other than that, Viking has been very responsive. Right now, Im really happy with my purchase and I would buy some additional Viking products at this point in time.

I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Vikings a little modern for my liking but I enjoy that it fits in our tiny condo and its a commercial range. However, it was installed crooked and its still crooked. It slopes, so the trays slide out when Im cooking. Its dangerous when Im cooking greasy items. I dont know if the guy that installed it is also the reason why it doesnt ignite properly or if its a Viking problem, but it explodes when I try to light it. I havent been able to use it for quite some time and Ive tried to get the guy out to fix it. Ive reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

Viking has quality in its name and it was on sale at the store so I bought a stove that is a combination convection and a radiant oven. The quality of the construction is good and the oven works well, but the durability of the trim and details is poor. The grates have a little rubber piece that plugs into the bottom of it that separates from the range-top that it sits on and those have started falling out. I called Viking and they said that those were only covered by a 90-day warranty. I was pretty displeased about that. I talked to managers there and they wouldn’t stand behind their product so it left a pretty sour taste in my mouth. I thought that they needed to take this seriously. I was shocked by their willingness not to stand behind the three months when this company has such a good brand reputation. And no one seemed to really care about it. I never felt that they were really well tuned in to the customer.

After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.

Viking is a good brand. I have all Viking appliances and I love them. I bought the refrigerator three months ago and I like everything about it. The salesperson who sold it to me was nice, friendly and helpful. Overall, it was a great experience.

Im a plumber and used to install Viking Ranges and the like. I got a Viking Range and I like its elevation burners. I like Viking and Ill recommend it. However, I didn’t like the way they treated me at the Viking dealership. I bought the range in 2014 and on paper, it has six years warranty but when I called Viking, they told me it has only three years.

We wanted a commercial stove for our upscale dream home. So we settled on a VIKING 6 burner/griddle stove with a double oven. The quality of the oven is poor at best. The doors dont line up and close properly and the oven has had to have all the igniters replaced within the first couple of years. The small oven makes a god awful noise when it ignites. Now the igniter module on the stove seems to have gone. It’s nearly impossible to use the simmer on all the stove top burners as they just dont stay lit. Dont waste your hard earned money on Viking!!!

I like my Viking Range very much. I looked at Wolf and a couple of other brands and I just liked Viking’s clean look. I also liked that fact that I could get the eight-burner without the griddle. I didnt want the griddle and not all of them have that option. Theres one feature about it that is completely lacking. I dont understand who designed this range. Theres no clock or timer on it and thats the goofiest thing Ive ever seen. Why wouldnt I have a timer on this when I can time my cakes and everything that Im cooking and a clock so I can see?We bought the range from an appliance store and we were very pleased with our buying experience. The reps were professional. They delivered on time. The price was as quoted. I was very happy with the service. Everything was good. The range is wonderful and I would recommend it. I love cooking and baking on it but it needs a timer.

We had Viking Refrigerators in our last house. So when we renovated, we wanted to have it again. The quality of the Viking refrigerator has been my favorite and it has been good. I got a French door refrigerator with the freezer on the bottom. We worked with the appliance place and I thought the interactions I had with the Viking team were great. Id recommend Viking.

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

I have had my Viking built in side by side for one year -- I chose Viking thinking it was a quality product. It is NOT -- the items on the top shelf the refrigerator ice up, the items in the freezer frost up and at six months a new part had to be installed in the freezer compressor. It was defective and froze the whole compressed up -- we had to move everything to a cheap Kenmore freezer which has worked for years to keep until the part came in and the repair was made. Now 3 months later it is doing the same thing. This is either a defective unit or Viking is making junk and charging a lot for it. Next step for us is to demand a replacement for this side by side and if they wont do that we will sue for a refund! Sad that this brand has become junk!

We just moved into a new house with a Viking refrigerator. This model has a pull-out freezer drawer on the bottom and today, when my daughter had a friend over, they opened the door to the refrigerator while the freezer drawer was ajar and the unit was so top and front heavy that it fell forward, nearly crushing both girls. Luckily, we have a kitchen island that is about 2 feet from the fridge that stopped its free fall. We only lost most of the contents of the refrigerator and spent an hour cleaning up broken glass and spilled food instead of rushing to the ER or calling 911. This isnt the first problem weve had with this fridge despite the fact that weve only had it for about a month. The freezer leaks almost constantly into an overflowing drip tray and is ruining the hardwood floor beneath it. After todays incident, I went to the basement to discover that water was pouring from the ceiling light fixture directly beneath the fridge. Ill be replacing this unit ASAP as Im afraid to let my children open the door by themselves.

I liked the warranty better on this Viking refrigerator than I did on the other ones. Since I had a good experience, Im happy with the product and would buy again.

Since getting this very expensive refrigerator freezer we have had nothing but problems. Parts breaking, many service calls and repairs by a Viking certified company given to us by Viking. This refrigerator is only 6 years old but about a year after getting it we have had nothing but issues. We have someone coming on Monday to try to fix the current problem. They were out here 4 months ago. I am so frustrated and will never get another Viking refrigerator again.

Admittedly I am an appliance snob. BUT I will not purchase an appliance just for the name. It needs to work well. I want to get my money's worth. This microwave is by far the best microwave that we have ever owned. We have had it for a month and everything we have cooked, warmed up or softened in it has been perfect. There aren't the usual hotspots that are in most microwaves. Even microwave popcorn is fluffier and has fewer un-popped kernels than our other microwave had. I truly LOVE this microwave!

I like that Viking products are made in the USA, and so I had their products in a previous home too. We also decided to buy an entire Viking kitchen for our guesthouse. That includes a stove, refrigerator, dishwasher, wine cooler, and microwave drawer. However, we had a problem with the dishwasher and Viking took almost nine months on it. They ended up having to replace it because the technician messed the other one up.Our refrigerator has also been leaking at the bottom for the last five months. The thing is its in the guesthouse and it’s hardly used. The parts that have issues are all under warranty of about six to eight years. Ive been dealing with a gentleman from Viking who has been trying to get technicians down here. One tech took off the door as well as the back panels, and now the door wont close and it leaks on both sides instead of one. It’s very frustrating because other than that one tech who came, I’ve still yet to get another one to come and look at the refrigerator and were about ready to throw it out on the street.My liking of Viking has always been the cooktops or ranges. In fact, I just had my 60-inch installed in my kitchen in the main house. I still like the product. Its just very frustrating to deal with customer service. Their service and follow-up is horrendous and I would not recommend it to anybody. Ive been in the restaurant business for 30 years and people respect the opinion. So I cant make a recommendation when something is lopsided.

I have been familiar with the Viking brand all my life. I bought a 30-inch dual fuel range from them two months ago. It is the very first Viking appliance I owned. However, we had to have a repair immediately because a fan was defective on it. They were prompt in getting the repairman out and getting it repaired under warranty work. I was pleased with that. But I still need to figure out how to monitor the temperature to make sure it’s calibrated right because my baking seemed to be different than in the past ovens. It doesnt seem to be baking as quick. So, I wonder if it might need to be calibrated that the temperature is running a little bit low. Other than that, the dealer and the technician were very good. I got a good deal on the product and so far, Im satisfied with Viking.

Viking is a popular brand. I’ve owned another Viking stovetop. So, when we moved in to this new house, we put Viking in everything. The quality is great, and it was part of the reason why we bought it. I like that our range works. It does everything that we’re asking it to do. It’s what my wife wanted. It cooks great egg, and then cooks everything else fantastically. I’m very pleased with everything I got from Viking. It’s my second go-around to buying Viking appliances and it probably won’t be my last.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones Im sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. Part on backorder, will send out as soon as its in. Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

We were remodeling our house and I needed a bigger refrigerator. Viking was one of the better ones on the market so we got their 48-inch refrigerator. We also ended up getting all Viking appliances (a range, a hood, and a stove) because I wanted to stay with the same brand for resale purposes.However, we’ve only bought the refrigerator in November and in February, the mechanism that defrosts the coils in the freezer went out, and trying to get that fixed was not pleasant. I called Viking on a couple occasions and they said they had three contractors for us but two of them didn’t service refrigerators down in South Florida. The third company sent a guy out and he said he’ll defrost it. I told him we’ve been defrosting it every other day for a month while waiting for him to come out. He said “Well, I got to try this anyway and if it doesn’t work then call us back.” He defrosted it and two days later, it was icing over again. So I called the company back and they said I needed to replace the mechanism that defrosts it. They have it back ordered and I had to wait another month for them to get the part. I spent two months with a $10,000 refrigerator and I had to take a heat gun every other day and defrost the coils in the freezer so I wouldnt lose everything in it.After the mechanism went out, my husband read on forums that our refrigerator’s issue is a common Viking problem. And the tech they sent out didn’t speak English, which is fine because I speak Spanish. I kept asking, “Well, what is actually the problem?” And he said, “Well, it just needs to be defrosted.” He wanted me to sign all these forms and I said, “Look, I am not paying for this because this should be under my extended warranty that I paid for.” He said I had to sign it and that’s the only time I got him to tell me what he thought was wrong with our fridge. When I had to call back, I told them not to send the same guy but they did. He had no social skills. He didn’t even introduce himself when he showed up and left without saying anything. I had to track him outside the driveway and ask if it was already fixed. He said, “Well, just watch it. If it frosts over again then you’re gonna have to call another service ticket on it.”Though the Viking dealers were nice and helpful, the service could be way better. The number that I was provided for servicing in my purchase packet was redirecting me to the store so I had to call them and try to find servicing for it. I sat on hold trying to get someone for almost an hour to answer the phone. If I’m gonna be on hold for a long time, they should send my call to a voicemail and call me back. Other than the mechanism going out in less than a year, everything else has worked beautifully. The refrigerator keeps my fruits and vegetables fresher way longer than the last refrigerator we had. I liked that I always have space in it, and I also love the other appliances that we bought. I wouldn’t recommend the refrigerator for the price, but the other appliances, I would.

I really like my Viking stove thats why I looked into buying a Viking refrigerator, too. I researched a lot and it seemed like Viking had the least number of complaints regarding breaking down or having trouble within the first five years. I like having two temperatures in the refrigerator. I can pull out the drawer and put a flat and large plate of cake or tart in the different section and control the temperature. Moreover, the Viking team at the dealer was nice, friendly and knowledgeable. They knew what the difference was between Viking and the other manufacturers which was great.However, Im having an issue with the fridge already. The second week after I purchased it, I noticed theres an icy patch in the back of the drawers. Some of the vegetables in the drawers were getting frozen. I had the temperature set at 37 Fahrenheit, in which nothing should be freezing at that point. I had to wait 20 minutes to speak to any technician then had to hold another 15 minutes to set up an appointment. I just bought it so I expect to get it fixed. I had to speak to the servicer in my area who called me back but there was a scheduling conflict so I havent seen them yet. Theyre supposed to come on Monday. I expected more. Im slightly disappointed with the problem I had.

We chose Viking because we just built a house and we wanted all the appliances to be the same. And we’ve made contact with an appliance company and they had a package with the three - the oven, dishwasher and refrigerator. The quality of the appliances is terrible. It was absolutely horrendous and we would never recommend, per our experience, Viking appliances again. We had three, now we have two Viking appliances, which caused an astronomical amount, and every one of the three appliances had defects and issues. We are superiorly disappointed in the quality of the appliances for the amount that they cost. The hinges are broken on our range. They had to replace the fan on our oven. The latch on the dishwasher is broken. The door was damaged. They had to replace the door on our dishwasher. I don’t know if that happened in shipping or not, on the dishwasher. But all three of our appliances have had issues.Our refrigerator was so bad that they had to take it out and replace it with a different brand completely. Our Viking fridge had a stainless finish and it looked like dimples on a golf ball on all the doors. They replaced them three different times, and every single time that they replaced them, it was the same exact thing. It’s definitely a defect in manufacturing. What happens is that they spray the foam insulation in there, and when it dries, it adheres to all over on the stainless steel backing and it sucks it in and it makes it look dimpled like a golf ball. They came out and replaced the doors three different times. They got the Viking representative involved and they said, “We’re gonna send you brand new ones from the factory.” When they came and installed them, those ones looked worse than the ones before. The appliance company felt so bad that they said, “We’re going to replace your Viking Refrigerator with a GE Café.” And that refrigerator is absolutely beautiful.

We owned a Viking in our previous home, and we are familiar with appliances, so we wanted to have a Viking suite in our new kitchen. We were the happiest with the double oven in our previous place. We had a different model, and the convection ovens were great. So that was our starting appliance, and then we just said that we’ll go with Viking. We thought about Sub-Zero and Wolf but we decided to go with Viking again. We like the size and the look of the refrigerator. In terms performance, everything is fine for now. I’m happy with the way it’s performing. I like the feature that you can control temperature in different compartments in the refrigerator, and there’s ample space in the freezer. The whole suite is the reason that we wanted to incorporate the refrigerator as well. But I would go with a different dealer next time.

Our Viking refrigerator was installed in the home that we purchased. We liked the look of it more than anything. I mostly did the purchase online then I made a telephone call and arranged everything ahead of time. That worked fine and then I went to the store to pay for it. I havent been using the refrigerator every day and Ive only been back there once or twice but it looks really nice and seems to work fine. I also like the idea that its a free standing one but it can be put in a space where it looks like its built in. Its sort of a poor mans built-in refrigerator. Viking isnt exactly that cheap but I like the way it works. The capacity is a little bit less than the single door refrigerator at our own house but its fine for us. The quality is pretty good too.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.

I thought Viking had a good reputation and high-quality appliances. Ive had my Viking refrigerator since November 1st and the buying process was fine. The rebate process was pretty good too. It’s just that the $10,000 refrigerator isn’t working that great. It doesn’t make ice and/or whatever makes the ice sort of bloated out and puts frost all over the freezer. Viking customer service sent out a local firm to fix the problem and they came out multiple times. They said they fixed the refrigerator twice but it’s still not fixed. I’m not feeling too good and I need to call Viking back again. My wife is screaming at me to do so.

We owned this fridge for 7 years. After 1 year, the plastic started cracking and falling apart. The shelves were partially exchanged under warranty but another year later started falling apart again. Now all of the plastic is cracked (clear and white plastic) and today the shelf fell off entirely onto my wifes foot with all of the condiments in it. I cant believe that such an expensive fridge has such poorly made plastic that wouldnt even be acceptable for a cheap fridge. If Viking was proud of their products, they should exchange or fix these kind of things, but it does not seem they care.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

I’ve owned three Viking Ranges before and it’s less expensive than a Wolf. For the dollar, the qualitys okay. I would probably have a different type of seal around the burner, a different oxider paint on the grating on the top, a more commercial look or feel to it as well as the balance of internal oven temperature to change its quality. But I like that it’s got a good clean look from the front appearance and its ability to find different configurations on the top burner versus flat top versus grill.Right now, I’m waiting 16 days for a service from the dealer for fulfillment on it. The hinges on the oven door are not working properly. They’ve passed me off to a secondary person, which is from elite to American which is their repair install group. Also, the first Viking fridge that I bought did not hit temp ever and it took over a week to get back up. I also bought a Viking refrigerator drawer set that as full and brand new box set, and it broke down, and they would not repair it. It was too expensive for the warranty to work, so they wanted to credit me back my money. It was a poor experience with their dealer.

We got a Viking Refrigerator three months ago. The freezer stopped working, we called the service and the lady who talked to me on the phone was rude. They sent someone and he found that the fan was broke. They came again last week, they ordered a new fan and they put it in. The fan was working, but the problem was not solved. The problem was the freezer temperature was 14 degrees higher than preset. And the refrigerator part, the upper shelf temperature was 10 degrees below the preset, so all the yogurt are frozen. I called them again and they will send another company to fix it. Its an expensive piece we paid for. Its not even as good as the cheap refrigerator we bought from Fensa. I suggest quality control.

Ive had my Viking range for four weeks and I absolutely love it. When I turn on the knobs, it’s very precise. It doesnt have any play in it, especially the oven, so when I set a temperature, I’m confident that that’s the temperature. I like how it’s raised up on the bottom so that I can get a Swiffer and clean up under there instead of just the dust building up. The range has been fabulous and I’m really happy with it. When I called the first time trying to get my Viking appliances registered, their reps were really helpful and told me where to look.

My wife went to a showroom and saw a Viking refrigerator and liked it. We got our Viking a year ago and I like the shelving. However, our experience with the team at the actual Viking dealer wasn’t great. They didn’t do a good installation, so we had to have a different team back out to re-install it. Also, when I made my warranty claim, I found out that the unit had not been registered with Viking. But when I went back on the invoice, I saw that I had paid a $4.00 fee for them to register it. I probably wouldn’t buy from this place again, although it’s not Viking’s fault but the dealer’s.I have a warranty claim that Viking is working on because when the power is interrupted, the refrigerator sometimes doesn’t come back on automatically. If they can get that fixed, then it’s a good piece of equipment. If that can’t get fixed or if that’s a design defect in the equipment, then I’m not going to be really happy about it. Nevertheless, I was really impressed with the way Viking handled the warranty claim. It turned out that I called them a day or two after the one-year anniversary of the purchase date, yet they were very nice about it and they said it wasn’t going to be a problem. He could have said that I was one day outside of my one-year warranty period, so they were not going to do it, but they didn’t say that.

I liked the way the Viking range looked. I bought one from Pacific Sales and the lady there that I worked with was extremely nice and very knowledgeable. I went back several times to look before I actually made a decision because I was also looking at Wolf and one other brand. Still, she was very helpful and not high pressure. I like my Viking range very well. Its very sturdy and I like the way the range top works. The oven bakes and roasts very evenly, too. The stove that I had was terrible and compared to that, I love the burners of my Viking range. They boil water for pasta real quickly and I can simmer things nicely. I recommend it to anybody whos looking for a new stove.

We’ve known about Viking for a long time. We heard they last a long time. We liked the salesman we bought our range from a lot. We talked about a lot of different ranges, but we ended up settling on the Viking. Our experience with the product has been seamless. My wife seems to be pretty happy about the product. She loves it.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

We had built a house in Texas and it had Viking appliances in there. We love our Viking range so far. It consistently works. Our experience with Viking has been great and weve had very positive interactions with them.

I had a Viking refrigerator and it was a later model. The storage area wasn’t big. The refrigerator I have now that came with the house has more light and I like that I got more room with this one than the one I had before. I love my Viking refrigerator.

My mom is a chef and she said Viking is the best stove made. I like my range a lot. It’s a dual-energy. So, I’ve got a gas stovetop and an electric oven that has a convection. All the convection settings are really awesome. It takes too long to heat up. But once it gets hot, it’s great. The rows are nicer and much more even heating. It’s a very high-quality product. Im happy.The Wolf range was a little bit more money, but from the visit in the store, I didnt see that much difference in quality with the Viking range. One of the things that sold me on the gas stove top is that it has 55,000 Btu burners, and then, it’s got a little tiny one for simmering. That is awesome because the other products that I’ve owned only had one high-power burner, so I couldnt boil water and fry meat at the same time. But I do not have that problem anymore with Viking.

I have an electric oven from Viking Ranges and it works okay. They had somebody who was very good at installing it. The only thing is we have a little problem with taking one of the racks out in the oven. We have no problem with the others and we can pull them out all the way. We have a problem with holding one of them and we thought maybe were doing something wrong. If I cant figure it out, Im going to call somebody to look at it because I have insurance on it.But other than that, I like it. I like that I can go off to the other side on the top and that I could move from one area to another easily. I like that its apple red because I dont like the stainless steel which is so hard to clean. I also like the way the knobs are covered from the top and its size. I like everything about it. My friend also has a Viking and she only has broil and regular bake on it. I like the simpler one but mine has all these other options that Im working on how to figure it out. I recommend it and I already had to a friend because of my experience in New Hampshire.

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

I guess I am not the only one with this problem as I read the comments!! Has anyone found a solution? I have had a repair man out here 3x and it keeps happening. The coils freeze, the floor of the freezer has a 1/2 inch frozen solid water and water leaks out onto my hardwood floors. If this is obviously a problem why are they not fixing them??????? I had a Subzero in my other home for 20 years and this never happened!!! So during this beautiful Sunday Im inside scraping ice and cleaning up water. Someone has to be accountable.

My Viking fridge is really nice. However, the door dented a bit easy. The metal part was dented so we had to buy a new door. Viking didn’t cover it, but I dont know why it wasnt covered. It was weird. It was during COVID, so maybe everybody was stressed out. Everybody might have been worried about catching something. But its fine.

I love my Viking range and I am happy with it. The range is of high quality. The Viking’s team was great at getting the people to fix the little knick-knack that we had with the door, and they were pretty good.

Viking has been a long-standing name. I’ve remodeled my kitchen and Viking is one of the models that we looked to buy, and we ended up purchasing the whole package, including the dishwasher, fridge, stove, the 36-inch. We love the stove and the dishwasher. We are having a slight issue with the stove, and we’re waiting for a call back from somebody to come and take a look at it. The refrigeration, as far as how cold it is, it’s been great. Our initial experience was not good though. The refrigerator came with a big wave, a number of waves, and not really dents. The initial response to my request was kind of flawed a little bit, and I didn’t know if that was so much at the manufacturer or it was the person the we purchased it from or the company we purchased it from.Viking said they would replace the door and I said it was not just a door and it was three doors. After some photos and back and forth, it was eventually replaced. So, I’m happy. I love the style and design. On each side of the door, there’s a lower part for drinks. It pivots and it kind of goes in and out a tiny bit. There’s a shelf that you can lean towards you, and I think it’s for small drinks. I just think that could be a tiny bit bigger. I do like the shelf and we didn’t even know it existed. I didn’t read the whole book when I got it. And you can tuck the one-half of the shelf back so you could fit a taller bottle in there. We have started using that. That’s a nice feature.

A friend of ours recommended Viking Refrigerators and my husband looked at everything online and read the reviews. We purchased everything online and it went well. Everything was like how they told us. Plus, everything was here on time. The refrigerator had a lot of space, which was the one thing I was looking for. Plus, the separations are perfect. I’m really happy with what I got.

My $8000.00 Viking refrigerator broke 7 days after installation. It started smoking and there was an electrical problem. When I contacted Viking, I was told our ONLY DUTY is to repair motto replace. Of course after it was repaired, there was a recall. I have had a problem with the ice maker and water dispenser. I woke up to find water all over the kitchen. There is a constant problem. I do not recommend this product.

Our Viking refrigerator broke already and its been only six months. Somethings not working with the fan. They ordered parts which showed up the other day. I have to schedule the repair people to come out to fix it. With what I spent, I didnt expect it to break so quick. Also, they dont have their own repair people. They use an outside company. When I had to call in for the repair of the item, it took three calls for it to get processed because the repair people kept saying they didnt get the request for repair. The gentleman who came out was very nice, but the company who represented him over the phone was not very friendly. After a year, Best Buy takes over the warranty and Viking goes away. Best Buy was ready to send someone out the next day. Viking was not that way. Even though I had issues getting the products, Best Buy has been bending over backwards to fix things with me.

10 years ago we bought a 42 inch side by side frig. Service and repair began regular visits from day three and it has been a terrible experience. There are too many issues to list here, but if any one cared I would be glad to share the rap sheet. The original dealer was Sewell Appliance in Sandy Springs, GA and the service company was Hadco. One of the frustrating issues was that many of the diagnosis discussions did not make sense. Cause and effect, symptoms and solutions, etc. are not always rocket science. Many ill-fated service calls have been endured. Once again, details available upon request.We have lost contents several times and constantly put up with. High temps, iced up element, overflowing drain pan, on and on - we now have a small back up fridge plus TWO $160 freezers to rely on. I have no confidence in the Viking fridge. Im surprised they are still made. I curse the day we saved $700 by not buying a Subzero. What do I want? I would like to have a qualified Viking rep look at my service records and admit that this is not normal. In the meantime, I would never have a Viking product and am seeking ways to publicize my opinion until Viking would step in for some sort of acknowledgement.

I was looking at the Viking refrigerator and it was fit for what I wanted it for. It was also better priced than most of the other commercial units, so I decided to purchase it. I have it in my home for a year in May now and its a good refrigerator. But I had problems with it and I had technicians out here at least four times to work on it.I had a tech out twice for the icemaker when it wasnt working. Something had burned out in there so they had to come and replace that. From what I could tell, these repairmen were not familiar with these products, so they were not too sure. They were constantly making phone calls asking someone else how to do things but most of all, it was like some of these things were failing inside of the refrigerator. I also had a problem with the water dispenser. The rubber over it was broken and Viking shipped one part out. Then the repairman was out for that but it still didn’t work properly. So now, I’ve been waiting for this thing to be fixed and it has been three months. Aside from that, the BlueZone bulb burned out when it should not be going out after only seven months. I didn’t even have the refrigerator for a year. So, I had to buy another bulb which was a hundred bucks. Then, the refrigerator kept beeping after I replaced the BlueZone bulb, so I had to call somebody to come out to turn off this annoying beep. It was weird. All in all, Viking hasnt fine-tuned some of the little things on their product and everything there needs to be looked at. Even the replacement parts werent fitting and I don’t understand it. It’s also a little disappointing. I haven’t even paid the thing off and I’ve had the service guy five times out. They need to care more about customer service, too. The refrigerator is under a three-year manufacturer’s warranty but they wouldn’t replace the bulb. First, they told me that they didn’t have the bulb. So, I got the bulb at no cost. Then I didn’t hear anything, so I followed up with them and they said that I had to go back to my dealer, buy the bulb from them, and let them come and install it. Not only that, when I called Viking, they didn’t have the bulb in stock and I had to wait four months for someone to get this stupid bulb in stock. But Viking sells an $11,000 refrigerator, so they gotta have the replacement parts.

Wife and I bought a house with a beautiful kitchen. We saw the Viking professional line in the house and it seemed like a blessing... until we moved in and the nightmares began. Two months into our living there, the dishwasher and refrigerator, both 2006 models have already broken several times. Little things are broken all over the inside of the fridge. The freezer does not seem to defrost and Ive manually had to chop out ice from the pan inside, which is nearly impossible. Dishwasher cannot get dishes clean at all, leaves a deposit. Weve been using citric acid and scrubbing inside of washer by hand... no effect. We know an appliance repairman and he has a policy of not touching VIKING at all costs. Our nearest repairman who says they will fix is miles and miles away, and gives a no guarantee disclaimer on all things related to Viking. Another guys asked us for an up front retainer and our credit card before hed even start and when we said no (seemed shifty) he said good luck because nobody wants to touch them. My parents had a GE refrigerator for 40 years. Our last fridge was Maytag and was 1/8 the price, no probs. Had a $200 GE dishwasher in old house that did a better job and no breakdowns for 10 years. Stay away from Viking.

Viking is a brand name thats been known for quite some time. We did a fair amount of research and, in my personal opinion, Viking is overpriced fairly significantly. But beyond that, the simplicity of it was important and there arent a lot of electronics involved although one major flaw is having no timer. Our Viking range is not very big but its certainly well-made, well-constructed and very durable. My wife does a lot of baking and she is getting used to the stove. There were some spills on it and we tried to clean them up. We got the manual out and read it. It said to put a wet towel down for a period of time, but that doesnt work at all. It said not to scrub it with abrasive scrubbers and so were trying to figure out how to keep it spotless as we can. I paid to have the range installed and had it all prepared for the installers. I had cut the countertop, vacuumed everything out, and removed the old stove so they had a pretty easy job. One thing I dont understand is Vikings concept of forcing people to buy a stove with a washer. We wanted a stove and we didnt need or want a dishwasher, but that was part of the deal. It was a deal-breaker for me, but my wife was pretty much convinced thats the stove that she wanted. It doesnt make any sense to force somebody to get a washer and I would have rather taken the cost of the dishwasher off the stove and felt much better about that.

In 2012 we replaced a 14 year-old JennAir oven and microwave, which were old but working fine, with what we thought were upgraded Pro Viking products. We are sorely disappointed with both but I will focus on the microwave for now. VMOS201SS with trim kit came to over $1000 with taxes and looked lovely. However, the control pad is impossible to clean and the microwave oven, after 4 years of moderate use for reheating only, works intermittently. Sometimes it works... sometimes it is dead. Apparently there is a switch in the door that is malfunctioning. Repair company that services Viking charged $160 to look at it and ordered a new part from Sharp, who manufactured this piece of junk. That was in early January. I am writing this in mid March with no part in sight. Repair company is not at fault. Viking is stalling sending the part. It is not worth replacing the part at this point so I will reuse the trim kit and order from a different manufacturer. Frigidaire FGMO205KF looks like it will fit and has good reviews. I will never buy another Viking product.

I used to work in the restaurant biz and I’ve heard about Viking for a long time. I knew it was gonna be a good stove oven and I liked the way it looked. I keep on telling everybody it’s like my whole life I’ve been driving a beat up Datsun and now I’m driving a Volvo or Rolls-Royce. You can just feel how the quality is and it’s excellent. Also, I like its sturdiness, the rollout shelves, the LED lighting over the little controls, the handles and everything about it. My husband was good with Viking. He is a contractor and he did the installation. My plumber had roughed out the gas line, according to the install directions, and then when the actual oven showed up, you couldn’t install where that gas line was. My husband called Viking and explained the problem about their drawings. That went well but we had to move the gas line which was not great. Still, people should go for Viking Ranges. It’s an expense and it’s gonna be more expensive but it was the biggest choice I had to make. I looked at others like Wolf, BlueStar and American and I liked all of them but I decided on Viking and I’m very happy with my decision.

My Viking Refrigerator has been great. I got it from Best Buy and Ive had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

My sister has a Viking range and Ive cooked on it. For the quality that I know of a Viking, I got myself one, too. I went to PC Richard and they were great to the point where I also got a Viking microwave and a wine fridge. I love pretty much everything about my range including its look and the evenness of the burners. Its easy to dictate the temperature. The oven is also easy to use. Everything so far is good.

I was at an open house and saw Vikings range. It looked pretty good. I talked to some customer families and they were happy with their appliance. The range was fine, but the hood sucked. Although the range doesn’t have as many features as the other ranges on the market, it feels solid and commercial. Plus, it provides consistent burning. However, it lacks the innovation that other products on the market have. Im hoping for more functions, like a timer. It even took me time to realize that you have to set the ovens temperature and wait for the light to turn off so you know its at the right temperature. Its not as convenient as my previous GE profile range. The GE didnt look as nice but it had a feature that tells the ovens current temperature, a timer, and more. The hood generates so much noise that I feel like Im next to a jet engine. I need to call them about that, but the customer portal is pretty poorly defined. I had to jump through a lot of hoops to set everything up. I just finished that and now I need to figure out a way to report a problem.

We met with the district sales manager of Viking Refrigerators and it was a great meeting. We switched from Dacor and purchased from them. But when the first appliance that we bought came though, I sent him an email with pictures of the problem and never heard one word. Weve had trouble with the refrigerator and with the oven, and now we’ve got a service call in for the dishwasher, and it hasnt been a great experience. Our interaction with the customer service reps has been a disaster and they handled the situation poorly. I was spending 20,000 bucks and I wanted to get the issues resolved, and I didnt have time to mess with them. So, we went right to the retailer, Abt, and we dealt with them and they responded very promptly. The Viking product is great but getting it here in one piece is the issue. Were very satisfied with the final results, but there was no response from Viking from May until now to get the issues resolved. On the other hand, Abt was great and Id go to them any day of the week. But dont go to Viking.

I had a frustrating and disappointing experience with Viking Ranges. I chose it because of the style and cost but the range I received was horrible. The first time I used it, I turned on the burners and then I turned on the oven. Underneath the burner, it exploded into a flame so I got a fire extinguisher and put it out. I called Viking and they sent out a repairman. He looked at it and he said that the range was a total loss so they arranged to have it replaced. When they came out to replace it, they arranged the time with me.The night before the agreed time, they called me on a robocall and told me a different time. So I called them back and I said, Ive already arranged to meet at the time we agreed. They called back and said, No, we cant do that. They said that the only way I can arrange the time is to wait til 24 hours before theyll tell me when the time would be. Thats hard to do if youre working so that was a hassle. So I said, I dont know what to do because I cant meet that time you want cause Ive already arranged with my work to be the other time, which we already agreed to, well, I already made the appointment. That was a week earlier and they said at that time it was fine to have the time that we arranged. So I did, then they said they didnt have another day when they could tell me when they could come back. They called me an hour later and said, Okay, we can meet your original time. They came and replaced my range.Viking’s customer service reps were fine but their service people were a hassle because of the scheduling. The actual service man who came out was fine. What happened was very dangerous. The repairman even said that if I turned on the oven first, let it go for a long time and then turn the burner on, there could have been an explosion. But I had the burner on first and then I turned the oven on so all it did was catch fire underneath the burner. My Viking Range works fine now. Its just that I got a really bad Viking Range in the beginning.

Ive had my Viking range for about four months now and it has been good quality.

Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

Viking had a large selection, a solid website and competitive pricing. Thats why weve chosen to use them. Unfortunately, I regret purchasing from a wholesale applianve store. I understood that because of COVID, the fridge took a very long time to arrive at our house. But from day one, the fridge never even worked. I contacted Appliances Connection and never heard an answer back. So I went through a technician who referred me to the Viking warranty technician in town. He came out and told me that the Viking fridge that I purchased had a manufacture date of somewhere in 2018. This was the fall of 2020 when I got the fridge. He also said that there was damage on the inside of it. He has replaced it and the fridge has been working fine since. But for about 90 days, I had a refrigerator in my kitchen that wouldnt get cold.I never got in touch with Appliances Connection ever. I had to go out on my own to find out who was the Viking warranty technician in town and that process was very pleasurable. Once I got hold of Viking Corporate, they resolved the issue very easily. Now that the fridge has been fixed by the warranty technician, nothing out of my pocket, everything has been great. Viking, as a company, has done a great job. Were enjoying the fridge and I love it. All the new technology is new and fun to us since my wife and I havent purchased a new fridge in probably a decade.

My Viking refrigerator was part of the house that I bought, and so far its great. Its got modular shelving which I like. The icemaker in the fridge needed to be dialed in but it’s covered under warranty so that was fine.

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

Side by Side Refrigerator/Freezer Model FOSB 5422D - Beautiful built-in refrigerator freezer with ice dispenser in door. VERY expensive. Major design problem with icemaker. The basket holding ice has a metal part that connects with a plastic part to propel the ice into the dispenser. The metal part quickly destroys the plastic part, rendering the ice dispenser useless. All this within the first four months of use. The replacement ice basket has been on back-order for seven weeks. If and when it is replaced, I have no reason to believe the new part will enjoy a greater life expectancy unless Viking changed the design. If you intend to dispense ice from your freezer, be very wary of buying this model.

I wanted a restaurant quality range for my house because I do a lot of cooking and I wanted something that was gonna last. I know Viking lasts a long time. The dealership took care of me because we do so much business with them since Im a mechanical contractor by trade. I got a good range from Viking. Originally, when I was looking up the part number when I ordered it, I thought I ordered the sealed burners. But when it came to me, they were the open burners, which I decided to go ahead and live with. When I went back and checked the part number, it was my mistake. Other than that, my purchase was exactly what I expected. I like the feature of being able to pull the tray out and clean it so I’m happy with it. I didn’t have a Viking before, personally but I’ve used them though not for myself. All the burners are the same BTU and they all have a simmer function. However, I can’t tell the difference by putting it on simmer, which is like a selection right before high or turning it all the way down to low. The flame looks the same to me. It’s just a very low flame on this big burner. If I need to simmer something, I crank it all the way down to low and it’s simmering. When I bought my Viking, I bought a six-burner range but I only got four of the burner covers in the box that it’s shipped in so I sent an email to a rep. It went to Viking and then it ended up bouncing to a couple of different people. It went from customer service to parts. It was a lot of back and forth and it must have been 12 emails to finally get it sorted out with all these different people that they needed to send me two more burner covers. So that was a little weird. They eventually did send them which took two weeks. But a week later, I got another set of two burner covers. So, there was a little disconnect there. They were kind of screwed up on the parts side of it and now, I got two extras. But overall, I would absolutely recommend Viking. They’re topnotch in quality and service.

I have had my Viking Range since last September and I have had technicians out here eight times and my 36 inch range is still leaking gas, they can’t figure it out, so if you want a range that works, don’t choose Viking! I spent $500 to have Thanksgiving delivered to my home, and Christmas wasn’t any better.... What holiday will I NOT be cooking for next. I’d like to say it looks good, but the front of it already has some rust spots/pitting marks right in front of the burners! I was trying to decide between Wolf or Viking; I work with high-end kitchens a lot in my business, clearly I chose badly. Don’t make the same mistake! And seriously never use Appliances Connection; they are awful, rude customer service and no follow-up, not a customer centric company!

I liked the Viking brand and since my friends had their products, I purchased a Viking refrigerator. They were slow to deliver and it took a while to get everything moving. I like the French doors and the freezer on the bottom of my refrigerator. But my ice maker went out already so I’m a little skeptical about its quality. I have their stove-top as well and the metal piece has discolored on one of them. When I had the service man here, I asked him about it and he said sometimes that’ll happen to those black pieces in the middle of the stove, so I was disappointed by that too.

Four years ago, we were redoing our kitchen and I saw the Viking refrigerator at the appliance store we were at. At the time, Viking seemed to have a better warranty. The Viking refrigerator is a good product and were pleased with its quality. It does a good job keeping things fresh longer than our previous refrigerator. It was a little difficult though to get the Viking reps on service when we had to get the refrigerator serviced, but they eventually got around to it. I had to wait over a week for an appointment. And then, they had to order a part which actually never came in. And so, after about six weeks, they ultimately replaced the refrigerator rather than try to find a part. They did the right thing in the end.

The fridge didnt work when it was installed and it took five months to replace it. The stove was installed in July and it got fixed today, on the 1st of December. Ive been working through the general contractor and hes been using a company called Jarvis who I would not let back in the house after today. It has taken til the 1st of December to get all the burners on the stove to work. Its just a disaster. If you give me a million pounds in cash and all free appliances, I wouldnt have Viking in the house. Ill never tell people to buy Viking.

I saw a Viking Range for the first time when I was 13 in Architectural Digest and I wanted it ever since. I finally was able to get one. I did look at competitors but the Viking Range was my favorite. I love that its built with such quality and such simplicity. Its the best of design. Its not overfussy. One of my big worries when I got it is whether or not it would be easy to clean. But the fact that the parts all come off and you can just throw them in the sink, I was surprised by how easy it is to clean. Its everything that it needs to be. We got good service and its a good product. It not only works well but also we enjoy the experience of cooking on the range. We live on a farm so were not on natural gas and we had to adapt to propane. Everyone else that we talked to was not particularly helpful. But Viking was able to quickly and effectively solve the issue that we had without replacing the appliance which was really nice cause we were trying to get moved into our house. We also have the dishwasher, the vent hood and the refrigerator from Viking and we really love them. Were really happy with them.

We bought a Viking range in September 2010, and it has failed four times, since it was installed in December 2010. We really like the grill top of the range. The oven has failed when baking/cooking for long periods of times. Viking has a policy that they wont replace, until the unit fails 3 times, and required repairs 3 times. I am dumbfounded by this companys lack of service, and lack of quality products. It was a very disappointing experience. I dont recommend Viking products. Viking, thus far, has not exhibit customer service to resolve the issue. I am not sure what they will do next.

I had a Jenn-Air range but I didn’t like the way it cooked on the gas. A couple of my cousins and family members have Viking ranges and I also researched on them. I liked the reputation that I read about them and bought a few things - a range, a washer and dryer, and a refrigerator. The Viking range is much better. It cooks much faster. It’s of good quality but the only thing I’m having a problem with is the grates in the oven. I can’t get it in and out easily. It sticks. Also, they didn’t explain clearly that I bought the non-self-clean oven. They didn’t go through everything for me. They didn’t tell me the ins and the outs of each of the ranges. If I could exchange this, I would get the other one.

I like Viking Refrigerators style and the water dispenser feature. Ive had the refrigerator for almost three years now and Viking seems like a quality product. The value for the money is pretty decent. I would recommend them.

Viking Ranges were at the store that we went to. We talked to a Viking rep and also to the salesman and our experience was very pleasant. They were very knowledgeable about the product. We got the six-burner range and we liked the size of the range and the burners. The quality is also very good. I like the convection oven because I’ve never had one. The range is everything we wanted it to be. It’s very easy to use and easy clean.

We were looking for a new refrigerator and I looked online and found out that Viking was the leader in kitchen appliances but nobody seemed to really know anything about their refrigeration. Then we went to a couple of places here in town, I researched it on their website and we fell in love with their ref so, we ordered it. This is my first Viking appliance. I had heard of Viking in the restaurant business and people seemed to be impressed. The quality of the product is excellent. The space is perfect. For the size that it is, it holds a lot of food and were really happy. When we build the new house, Ill probably buy two Viking refrigerators.The only problem we had, and this seems to be not specific to Viking, were the people. We like trying the new things on the market but things that last, and so, we were very pleased with this purchase. But the salespeople werent prepared. Theres more of a market here in San Diego but their salespeople just werent ready to sell it. Either they were too busy or weren’t educated. When we find something that we want, we usually are more educated than the sales people and that seems to be the case with their people. Its something that could still be improved.

I had a Viking range when I lived in Southern California for 20 years and couldnt kill the thing. Initially, I purchased it for status. It looked so great in my house. With a culinary background, I quickly found out that this range was amazing. It performed. I moved and could not take it with me. We finally built our forever home and one of the requirements was that I bring that Viking back. I have a whole Viking kitchen. The window in the range in the oven part of it is not the same as it used to be. This seems like it needs some kind of gasket around it. I sometimes see steam between the glass. I was told thats normal but it wasnt like that on my other range. But all in all, it works really well. I love it. I had a GE in another home and it was like junk. You couldnt clean it. It’d scratch. I took the air filters out and washed them. They fell apart the first time. You dont get that with Viking. It is a lot more money but you get what you pay for. I tell people if youre going to invest in appliances for your house, this is the way to go. Its everything you need and Viking stands behind their product.

Our Viking 48 two door refrigerator: After two years it stopped working; drawers, shelves, plastic trim, refrigerator side door interior panels cracking, and both door seals in desperate need of replacement. After reading so many complaints about Viking appliances we just decided to wait and get more familiar with this expensive brand. In the mean time we went to Lowes and got a Samsung as a spare. Not sure on how to proceed, the Viking refrigerator was turned off and unplugged for three years. After the three years, we called Viking; Viking replaced the compressor, but we had to pay for all the expensive labor and all the other expensive replacement parts including the ice maker and both door seals. The refrigerator interior door panel is expensive and not worth of replacement. The refrigerator started to leak right after it was serviced from the freezer every time the freezer defrosts.Our 48 Viking Freestanding Gas Range: The knobs on the front of the range get very hot when using the ovens. The lettering and markings on the range disappeared. Oven doors dont close correctly. After three years, we started to smell gas coming from both ovens when in use. The ovens would not heat up properly, had to replace all three oven igniters. The large oven door/hinges stuck and we could not get the door to open or close, had all door hinges replaced on both doors.As a contractor, I find it amazing that I keep seeing Viking Appliances in multimillion dollar homes. My best guess is that these Viking appliances are there for appearance purposes only. Viking Appliance is the worst brand. Viking appliances are only worth the metal that they are made of. DO NOT even look at a Viking Appliance. I encourage all owners of any Viking appliance to be truthful and help the next victim that maybe looking to buy the Viking brand.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.