My Viking double drawer under counter refrigerator is fantastic. The unit itself feels of super strength quality. The temperature is always spot on even with the abuse of my 4 children going in and out for drinks. We love the LED interior lighting and heavy duty door rails on the drawers. We also love our Viking dishwasher. It is very quiet and has a spotless wash. Viking truly the heart of our kitchen. Thank you!

The quality is good. I like the simmer quality. However, Im having difficulty cleaning the top of the range because it says that youre only supposed to use soap and water, but that doesnt clean it. I went to Trail Appliances - one on King George, in Surrey, and the new one in Cloverdale. I went to two branches to try to ask them about accessories for the Viking because I wanted to get a grill cover, and I also wanted to ask them about how to clean and the maintenance, but they werent very helpful. I have the six plates and the grill. Its a 5 Series. I would like a better engineering of that particular product. They should have made at least one of the plates a small one, because its six large plates.

My husband did all the research then we went to an excellent Viking dealer in Connecticut. They delivered when they were supposed to, the products were fine, and the prices were right. We bought an entire kitchen, including a Viking stove and a microwave. The quality of the range is excellent and I love the five burners and the convection. Were very happy with Viking.

I have purchased 2 Viking wall ovens within the past 12 years, one at a discounted rate because my first purchase with them only lasted five years with many, many repairs in between. First of all their hinges on the door break very easily, the door to the oven is very heavy and can withstand constant use. Once the hinges break, the oven door cannot seal properly and therefore the oven will not run. The broiler coils burn out very fast. The oven cooks well over temperature, so you can trust the exact temperatures. The lettering on the wall peels off very quickly. I did not use any chemicals on it and I always used a soft rag with water to try and clean it. The stove top I purchased as well and that is also in bad shape. DEFINITELY NOT WORTH THE MONEY!!!

We wanted a commercial range. We looked at Thermadors but we liked the way Viking Range looked and the price was okay. Viking had a tough track record but we understand they were bought out by another corporation and they supposedly turned things around. The team at the dealer wasn’t great when we went to buy the range. They handle a lot of different lines. They were very nice but not extremely knowledgeable. I would think anybody who represents the commercial people like that would be very well trained. They provided all the information I needed as I asked it, but most of the time, they had to look it up. I think this particular dealer was more into GE, LG and the lower-end or middle-end stuff. They werent impressive by any means. Also, once you pay for them, you would almost think that when they install them, they would run through a tutorial. But the delivery was okay.We like it a lot and have cooked and maked tea on it. Yesterday, we just baked with it and it was making a few popping noises. Were not accustomed to a gas oven and hopefully, its a learning curve but Im assuming that was some of the stuff burning off because its new. Thats a question I have for the technician whos coming to look at the knobs in the front that are rubbing when I turn them and the front kick plate on the bottom that is crooked. But we like that were being able to control the heat on the burners and its appearance as well. It looks very commercial, industrial and it’s well designed. Right now, we’re satisfied.

I bought a $8,500 Viking Refrigerator in late 2004. When I started having problems in 2017, I called the only appliance repair in Fredericksburg, VA for Viking. They arrived and charged $90 and told me to plug the fridge in after it defrosted. The repairman had taken out the basket and freezer door and took the screws with him. When I called them, they sent me an estimate for $1500. I asked them why $1500 estimate when they didnt run the diagnostics? They said that was the worst case scenario. How can anyone decide whether to repair or not if you dont know whats wrong. I called Viking customer service and they were indifferent. DONT BUY VIKING!

All Viking appliances provided by the builder when house was purchased new in 2010. Have already had the dishwasher serviced 4 times, had to replace the interior racks, and finally had to remove it and purchase a different one. Now the refrigerator is acting up - service company selected by Choice Home Warranty has been out here 4 times (so far), replaced thermostat, sensor, ice maker, gasket. I have completely defrosted the unit 3 times since September. I am still getting frost in the lower part of the unit. In my consumer opinion, a $10K refrigerator should last more than 7 years. I have a smaller $300 Home Depot HotPoint refrigerator that has been running non-stop (except for 2 interstate moves) and I have NEVER had a problem with it. Seems to me the more expensive one should last longer. Save yourself the headaches and DO NOT get Viking branded dishwashers or refrigerators. And it is difficult to find authorized repair people.

I like Viking ranges style and quality. My favorite is its cooking surface I ordered it online through Appliance Connection and the site was easy to use. I would recommend Viking.

I have a 6 burner dual fuel in TX and a 30 gas Viking in Seattle. Love cooking on both! The temperature control on all burners is far superior to the Dacor we gave away. Even heat in the oven is great for baking.

We bought a house in 2011 that had a 36 Viking gas range. The kitchen had been remodeled the year before so the appliances were all practically new, and the old owners asked us to pay for them separately. Im so glad we didnt, because this Viking stove is a piece of junk. We have twice had it stop working and it took a long time to get it fixed because the Viking specialists wanted to charge us an arm and a leg just to come look at the appliance. I have never known anyone who has had fuses just stop working on their oven -- this happened to us. Then, we discovered this winter that the igniter was melting onto the burner, which was triggering the whole unit to turn off for safety. This started happening when we were throwing a dinner party and I was trying to cook for 25 people. We got it fixed but it still sometimes doesnt heat up reliably. I would never recommend Viking products based on our experience with this stove. I never know if it will heat up as it should or if I will just have to figure out another way to cook my food. Its been totally horrible.

Im a plumber and used to install Viking Ranges and the like. I got a Viking Range and I like its elevation burners. I like Viking and Ill recommend it. However, I didn’t like the way they treated me at the Viking dealership. I bought the range in 2014 and on paper, it has six years warranty but when I called Viking, they told me it has only three years.

Our fancy refrigerator was replaced 3 times before we had a fully functioning refrigerator. First the doors did not align. Second and third time the ice maker did not work and finally on the third attempt the refrigerator install was completed.

I needed a new oven after 31 years. I started doing research and going to different places. I had certain requirements like Ive got animals and I wanted induction. I also wanted front knobs and dials. I didnt want all the push button stuff. I also needed a free-standing unit. Through my process of elimination, I was deciding between a KitchenAid and a Viking because theres no Miele here in east of London. The KitchenAid didnt work because I didnt like the way the controls were positioned on the surface of the unit. Then I was at the appliance shop and I started looking around at the different models. I saw the Thermador then I found that they only do gas. Then I looked at the Viking and it looked like a beautiful piece of equipment. I loved the fact that its 100% stainless on the side. Its not piecemealed with a black metal and just a front view of stainless. I love the front dials. Theyre very professionally done. I like the flat surface and the design of it. Theyve got squares and circles inside not these curves and arrows that go all across like a contemporary artwork piece. Moreover, its an exceptional oven and has a great induction. I love it. It cooks well and faster. It also heats up my water wonderfully because Im doing a pitcher of tea every two days. I dont have to wait six minutes anymore to boil my five cups of water. I also like that as soon as I open the door, the light goes on. I dont have to sit there and press the light then open the door kind of thing. I like the fact that its got three trays, two slide and one regular. I like the slide trays. Ive only used my oven about a dozen times and so far, so good. However, theres no timer and when I pointed it out to them they said its because its a Brigade Professional. But its not a major deal because I have a little timer right by the stove. So thats my unit and its the best range. I bought it at the appliance shop and dealt with one of the owners. He was very professional. I tend to do more research than the average customer and therefore I tend to have more questions. I try and dot my Is and cross my Ts and he took the time with me. I wouldnt hesitate to go back when I need a second appliance. This range is very expensive and I cant afford to make a mistake on an appliance because its not something that I can take back and say its not working and I need to get another one. I have a good warranty from Brigade for three years. I also bought the maximum extended warranty of three years so Im hoping I never have to call on a warranty issue. Im hoping this thing lasts me 20 years. But the fact that the warranty is three years and not a year has to say something, too, because everything else has a warranty for one or two years. And I know Viking was going down to two but Im glad I got the three.

We moved into our brand new home in July of 2015, and we purchased all Viking. Stove panel went out twice in first month, refrigerator and now microwave panel. Very dissatisfied with length of time we waited for the parts over a month and we are in warranty default.

I did a lot of research on the internet on various high-end stoves and I looked to see about the problems with repairs. I knew that Viking was having a lot of issues before it was bought out a few years ago, but I saw that they had redone a lot of the parts and re-designed them. Their newer reviews were fine, too. They were pretty similar to the other high-end stoves. So, my wife decided Viking was the one she liked the most based on the way it looked.However, there was a scratch which was fairly deep on the stove door. It was installed about a month ago and I didn’t notice until right after the installers left. I was looking at the back of the stove when they took it off the truck. So I called up the store and sent them a picture right away. They acknowledged that it was obviously a problem because its not caused by me. I suggested they just send me a door and I would replace it myself as it is easy to install. I would just send them the old one if they wanted to. But Viking wouldn’t do that for some reason. They sent me a whole new stove.We also got side trim because we have a stone countertop that didn’t have a perfectly straight edge. The side trim makes the stove look like a slide-in type range. We couldn’t use the screws to install the side trim because they stick out and we can’t fit in a normal countertop within a 30-inch distance. It was kind of odd, but it’s no big deal. We just used the side trim and laid it in there, and it worked fine. Other than those, everythings fine. My wife is happy with the Viking stove. She loves it. We like the top of the stove the most. Also, when I had a question about how to remove the lower grate, the Viking rep answered the question right away.

My mom had a Viking range. I liked that it had the dual fuel and self-cleaning oven, so we got one too and we really like it. It is sturdy and seems very well-made, unlike some of those cheap or lower-end brands. I like all of its features. I like that the burner grates are individual, so they’re not so heavy to lift up. I saw that some other brands had only three burner grates or these were doubles, and I did not like having to pick up that heavy stuff. We went through Ferguson to buy our Viking range and they were great. We spent a lot of time looking into the range that we would buy because we just remodeled our whole kitchen and I’m hoping that our range will last for a very long time like my mom’s. I would recommend Viking.

I was a little disappointed in the delivery from the vendor that I got the range from. He kinda just threw it on the front door and left. It wasn’t installed, so I had my contractors install it. But there was some damage. I don’t know if the guy damaged it on the front kick plate right under the oven. Once I called, they sent someone quickly and replaced it. Overall, it’s a great product. I’m in the hotel business and I’m familiar with stoves and BTUs and capabilities.

When we remodeled our kitchen we purchased all Viking appliances -- BIG MISTAKE! From day one the refrigerator leaked water out the freezer. Soon thereafter the seal had to be replaced. The motor failed and we lost hundreds of dollars of food. And the open door alarm went berserk and kept beeping even with the door shut for 6 days straight (day and night) until the repair guy finally came to turn it off. The oven has been through 3 electronic boxes and the burner lighters go bad every few months. As for the dishwasher... we have had the motor replaced once, the pump replaced twice. The water fill thingy (not sure what its called) replaced twice and three leaks from the bottom fixed. Do yourself a big favor and do not purchase Viking products unless you are having an affair with a Viking Appliance repair man, lol!

The Viking range is a known quality item. Ive never purchased an appliance thats expensive as all this stuff is. Like if youre accustomed to buying an economy car, then you walk into the Rolls Royce dealership. Viking did a pretty amazing job explaining everything and it was a whole another level of service that Ive never experienced in appliances before. They also sent over a wonderful service person who diagnosed everything and did a great job. We have had the range for about two months and it seemed kinda cool. It doesnt have a lot of unnecessary garbage on it. It just has what you need and it does what its supposed to do very quickly. It heats up quickly and makes the soup very quickly. My girlfriend loves it and shes the one who cooks. My girlfriend would recommend Viking Ranges. She was very impressed by the way you can take it apart and clean it, the different stages of the stove, and the pull-out drawer.

Ive had issues with igniting my Viking stove. Ive also had some gas smells from the oven. Still, Vikings reps were responsive and helpful. I had a good experience with their customer service.

The purchasing experience of our Viking Range was okay. But when I tried to install the feet of the Viking range, it fell off and then it broke into half. Finally, they sent me a replacement. All I have to do is unscrew it and then put back the other one.

We were doing a remodel, and based upon what our designers were saying, we got a really good deal on the Viking refrigerator that we received because it was a floor model for a resell value. I really like the overall quality of the fridge. When it first showed up, the icemaker wasn’t working, but it was very quickly remedied.

There were a couple other brands that we were looking at that had added features that we didn’t need. We chose Viking for the price and it was what we needed. I really like the pizza pocket thing in the refrigerator, which is really awesome. Its cool that I don’t have to rearrange my entire refrigerator for that. I also like the humidity-controlled drawers because we don’t keep meat in the house, so we have a lot of vegetables. They tend to stay better longer than in other refrigerators through that. It seems like Viking has really thought this product through. Stuart, probably the store owner or a manager, was really knowledgeable and was able to direct us. He was able to show us the things that make all the difference with the price tag between Viking and the other high-end or low-end products. His sales technique was really good and he was very respectful. The only thing that was a little irritating was for the price tag of the refrigerator, better communication should have come from him. We seemed like an afterthought once he got the money and we werent sure when the refrigerator was coming in or when it was going to be delivered. We expected a certain level of service and Stuart seemed like he dropped the ball after we paid him. I had to chase him down and lock in a date instead of him communicating with us. Other than that, everything else was really great and were really happy with our fridge. The delivery team was amazing and they were quick and very careful with our house and with our refrigerator. There was a little hiccup with the installation. The guy said they’ll troubleshoot it and see if they can make it work, and they did. People are really impressed when they come over and see that we have a Viking.

Given the quality and the value of the house and other appliances that were in it, it just figured that the house required the very best appliances. So, we got our refrigerator from Viking. Its good, without a doubt very consistent with the temperature and very spacious. However, there was frustration at the beginning because there was a bit of damage with the refrigerator from a delivery perspective, but they repaired it.

The first person we dealt with at the Viking dealer was really bad at his job. He only did the bare minimum for customer service and didnt really care about it. The second was fantastic, though. She was attentive, helpful and did what we needed to get done with the same information that was provided to the first guy. Weve had a good experience with them. The repair company that they referred to us came out the next day to repair our freezer after the other repair company could come only after two weeks. Its really nice that we were given accommodations. Now its done so thats great. However, the refrigerator is very shallow. It needs to be deeper so it can fit more stuff but other than that, its great. Im very satisfied with my Viking experience. Theyre easy to work with and I appreciate the above and beyond customer service.

Purchased the fridge in 2007. Since then I have had a new motherboard, 3 sets of hinges, 3 ice makers (mine is broken now so it will be 4) and the wheels fall off of the freezer drawer. I had the ice maker replaced 8/13. Its 2/15. They wont replace it!! Bad taste in my mouth!

The Viking range has all the features I wanted and a good reputation for being a quality product. It lasts a long time with not a lot of maintenance issues. We wanted a blue range to match our blue kitchen, so we got a custom one. The first one that we received was a disaster. It never worked from the minute we got it. The spring on the door was damaged so the oven never shut properly. Every time it got up to a high temperature, it would drop suddenly down and just remain there. Every day, they sent a bunch of people out to look at it and the whole process was annoying. After a lot of complaining, they finally replaced it. But even if they could have fixed it, I still wouldn’t have wanted it. Why would I want a defective stove that didn’t work from the second it was installed? It was definitely not an easy process. They were blaming the distributor and each step that we had to go through was very frustrating to deal with. The brand new range doesn’t bake well at all. My wife tries every day to bake in it but it burns. We got the dual range with the gas top and convection electric oven. The gas range itself is great, but the actual oven is not very accurate in terms of temperature. The way it cooks food is very inconsistent and I wouldnt recommend it to anyone who wants to do a lot of baking. I would like to take an actual temperature reading on it because it seems to cook hot. Im overall disappointed with this product.

We were right in the middle of the start of the virus and our JennAir built-in failed, and I needed to get a refrigerator. Viking was one they had and could deliver. But I would have never bought a Viking refrigerator. It’s not where I think their strength is. They didnt install the fan. We had a water problem on our floor and we had to get the guy out. Ive never had a refrigerator drip water before and these are hardwood floors.They got somebody out there but the tech service guys were very confused with it. The first one didnt know quite how to fix it. It left the factory without the fan hooked up on the bottom. There was a float device that tells it when to turn on the heater, and none of that was hooked up properly. It took two trips to figure that and right now Im still very nervous about it.

Every Viking appliance we own has had some issue that always cost a few hundred dollars. First, it was the dishwasher that had to end up being replaced. We have experienced the igniter issue on the stove so now we just keep a lighter nearby. Today, the oven just stopped working. The quality and customer service from Viking is the poorest I have ever dealt with. How are they still in business? I am totally dissatisfied and always tell everyone I know to absolutely stay away from Viking unless you like headaches, frustration, poor customer service, horrible parts, availability, and etc. With all the money you will spend on service calls, you are better off replacing the appliance to cut your losses.

Totally disappointed with their service. We are retired. My husband is Vietnam veteran suffering exposure to Agent Orange so the oven is an integral part of our meal preparations. We had a service technician evaluate the problem which was faulty oven door hinges. We asked Viking service could they give us any assistance in covering some of the cost of the hinges or possibly the installation cost. We were told, No. That it is not our policy and we were on our own. As good as this stove has been, I would never buy another Viking product again. I caution anyone considering purchasing their products.

Viking had a large selection, a solid website and competitive pricing. Thats why weve chosen to use them. Unfortunately, I regret purchasing from a wholesale applianve store. I understood that because of COVID, the fridge took a very long time to arrive at our house. But from day one, the fridge never even worked. I contacted Appliances Connection and never heard an answer back. So I went through a technician who referred me to the Viking warranty technician in town. He came out and told me that the Viking fridge that I purchased had a manufacture date of somewhere in 2018. This was the fall of 2020 when I got the fridge. He also said that there was damage on the inside of it. He has replaced it and the fridge has been working fine since. But for about 90 days, I had a refrigerator in my kitchen that wouldnt get cold.I never got in touch with Appliances Connection ever. I had to go out on my own to find out who was the Viking warranty technician in town and that process was very pleasurable. Once I got hold of Viking Corporate, they resolved the issue very easily. Now that the fridge has been fixed by the warranty technician, nothing out of my pocket, everything has been great. Viking, as a company, has done a great job. Were enjoying the fridge and I love it. All the new technology is new and fun to us since my wife and I havent purchased a new fridge in probably a decade.

The house that I have has a Viking stove. I thought I should get a Viking refrigerator to have a matching brand name. However, this is the worst purchase experience I have ever had in my life. The refrigerator itself is quite heavy. I oversaw the unloading and the product being brought into my house. The man unpacked it, set it up, and the door would not stay closed. He tried a number of times. I asked the installer to report the issue to Best Buy where I bought my product. He did then I made a follow-up call. They told me they were sending a second Viking refrigerator. Both refrigerators were unpacked here in front of me. I have no doubt that they were brand-new products. The second refrigerator was not cooling. I went in-person this time and asked to speak to the store manager. I had to wait some minutes and thats understandable with all of the horrible problems with this Coronavirus stuff. I told him the refrigerator was not cooling. He sent down someone and again, nothing. I almost wanted to ask him to please bring back my JennAir which was perfectly fine but it was old. He said he was not gonna send another refrigerator. He is the rudest human being I have ever dealt with. I looked up an appliance service center and I ought not to be having to do that on a brand-new, very pricey refrigerator at over $11,000. I dont buy cheap because I want to buy good. The issue was there was not enough refrigerant which was a fairly easy issue to resolve. But I had to call an appliance repair person myself and I had to pay money myself on a brand new refrigerator. I wont ever recommended a Viking refrigerator. Im more than very dissatisfied. I would never buy a Viking pencil if Viking sold pencils. I wont ever deal with anybody having anything to do with Viking.

Viking Refrigeration is supposedly one of the best brands in the market and my wife likes them better than the others. I’m a hundred percent satisfied with the quality. We had issues that I didn’t expect because of the price of my refrigerator but I’m not gonna say it’s a bad or terrible refrigerator and they replaced it so I cannot complain at this point, although this is mostly what I feel should not happen. Our Viking refrigerator is huge and the freezer is on the left side while the refrigerator is on the right. My wife, three adult daughters, and I are very careful at home and don’t beat up our kitchen appliances. But the drawers are breaking apart and the shelves and door shelves were disintegrating which is really weird and that I would not expect from a refrigerator with a price tag that Viking has. I assume they crack with the cold. I was very surprised and I really expected a little bit more. So I called the warranty and they sent me new ones.I had an issue with a microwave that Viking ended up fixing, though I wasn’t happy at all with the first company that came. Then I had another issue with a cooktop and the company that came to do the repair was very good. When I buy appliances with a price tag of Viking, I expect their life to be longer. The problems we had are not terrible and would not keep me from buying Viking again in the future, but I was disappointed that I had much more issues with the microwave and cooktop, that I did not expect with luxurious appliances such as Viking.

Ive had Viking in a previous home 15 years ago. At that time, I liked it better than anything else that was comparable of the professional series. However, theres one thing that some of the other ranges have that Viking didn’t and maybe still doesn’t have, and that’s different sized burners. My wife makes espresso every morning with the little Italian coffee pot, and all of the flame diameters are bigger than the actual espresso pot that were using. So we have to put it on the side and it uses about a third of the flame and two-thirds that has nothing. I know that some other brands have ones where the back burners are small. It’s the only thing that I wish was different. But I like that Viking is sturdy and uses gas.

The fan of the Viking refrigerator we purchased was annoyingly loud. I have very sensitive hearing and it’s getting me crazy. We also purchased a Viking Range which I like it, but I had some issues with it. And they were not able to completely resolve it without tearing out the range and putting a new one in. When I had service on it, the gentleman said that the very low thats almost like a buzzing sound was just normal for the refrigerator. It sound like I have a constant bumblebee in my home. When I was choosing what refrigerator to buy, I’ve heard nothing but grief from people who are dealing with Sub-Zero, so that eliminated that one immediately. And the other two that I was familiar with were Viking and Thermador. I have a Thermador range in my second home and I’m not thrilled with it so I eliminated that. So I went with Viking and was holding my breath when I did. However, I was misled by the salesman. It was a significant purchase that was almost $12,000. He led me to believe that we were going to get 10% off our purchase back based on the program that Viking was running. But when I read the fine print of the information, that obviously was not the case and I haven’t even had a chance to submit my paperwork. But all in all, I had a good experience as far as the refrigerator, the delivery and the installation were concerned.

I like the aesthetics of the Viking Range and the way it fits in the kitchen. It’s also decent quality. There are higher-end ones but I’m not one that’s gonna spend that kind of money, and even this is overkill. But this would be a better choice. Also, at the time that we bought it, there was a rebate on the range with the hood so that also persuaded us a bit.

I like the Viking refrigerator. Ive had it for a few weeks now and so far, its well. But it was delivered without the shelf. Im unhappy with that.

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

I was looking for a new range and I saw the Viking Range in the store and I really liked the look of it. We have known the owners of the store for a really long time and it was also the best brand that they sold. There are a couple of things that I was disappointed with like the front panel looked like it wasn’t finished correctly. It looked like it was almost rusty. But they ordered a new panel for that. And the first time I used it there was steam and something got in between the glass so they feel that the seal on the oven door wasn’t really correct and they ordered a new glass for the door. So we had a couple of issues but it’s my first experience with a gas range and I really like it so far. They are taking care of the issues so I’m pleased. Those things can happen to any range but I really like the gas burners. I really like the little LED lights underneath that shine over the knobs and I just really love the overall appearance of the whole thing. I love the grates -- they’re very heavy and heavy duty and quality looking. And I think the soft closing door is really nice.

We purchased a home with Viking appliances and in about four months that weve been here, the products were okay but I would not recommend them. The refrigerator is noisy, with a lot of clicking noises. We think it’s associated with the filtration system and when it makes ice. And it takes about between three and four days to fill the bin of ice. We tried to use some of the functions where it says excel ice where it leads the user to think that it speeds up the time of making ice. But it still takes three days to fill the little bin in there. But the Viking customer service has been extremely well and Im very, very happy with that aspect.

I had a Viking refrigerator in my first house and then I got a new one now. It looks magnificent but I cant tell if the quality is better. My last refrigerator did not break twice but the new one did. The freezer and the refrigerator doors should stop at about 100 degrees and both of them broke, which happened twice. The parts werent in stock and it could take 2 weeks to get them. And now, its already been six weeks to get it fixed and Im still waiting for it to get repaired.

We just bought a house and I have a whole Viking kitchen. I cook and bake and I wanted something that would be at the top end of the spectrum and Viking is quality. So far, the refrigerator’s amazing. It really keeps things cold at the right temperature and I like that whatever I pull out of there, it’s really well-chilled. Everything is working awesome.

Viking had good reviews and I liked the product name. The quality of my refrigeration unit is excellent. It keeps everything fresh. I’m very satisfied with my experience with Viking, but it is too expensive. Also, BestBuy, the actual dealer, is good, but I scheduled for delivery, and they delivered on the wrong date. And then, I called them back to pick it up, and they didn’t want to. It was crazy. I told them I didn’t want it that day, but they said they wanna deliver that day because they didnt wanna come back so I told them that my house wasnt ready yet. They said they were coming back. Other than that, Viking is a good company. A valve in the refrigerator blew, and they fixed it.

I purchased a newly-renovated house and a Viking refrigerator came with it. But I dont like it. It keeps my food cold but I liked my old GE refrigerator better than this one. It doesn’t have a water option, the ice machine isn’t working and the freezer is not very space efficient. I just think it should have a water filtration system and an ice machine. I don’t understand this ice-free model. And it’s not even working right now.

We purchased a home which already had two big Viking refrigerators in it. They look nice but we’ve had several issues with them and we’ve had to replace them. And now, the new ones that are just a year and a half old are having issues too so the quality is not that great. There is ice buildup in the freezer and mold in the gasket. And one of the lights already went out. It took a while to get the right people to come out here to even look at them. It’s been three weeks and the issues havent been solved. I’m not that happy.

I was putting in a high-end kitchen and purchased all Viking products. Theyre industrial feeling. I like the size and capacity of the refrigerator. I also like the way it looks and the ability for it to be built into the kitchen. However, Best Buy managed to make the experience very difficult. There was a significant delay in a lot of the products and they couldnt figure out how to get updates. I ended up finding the 1-800-VIKING number and calling them directly to find out what was going on. I got updates myself because Best Buy acted like their hands were tied in the process.Then Viking doesnt have support and service in my area other than Best Buy to install it, which makes the experience poor. So, even when I got my refrigerator installed, Best Buy acted like they werent gonna be able to do it. They gave me a hard time about it ‘cause I didnt have cabinets in that they wanted. I had to escalate it just to get them to install it. It was so troublesome. I had the same issue with the hood for my range. But Best Buy ended up compensating me by giving complimentary five-year warranties on all my products. They also gave me a free range for about three months during the delay of the range from Viking because the delivery deadline was so different than what they originally communicated to me. They redeemed themselves, but it doesnt change their inability to deal with the process during the process.

Same issues as most everyone else. Viking refrigerator model #DFRB530 has been a nightmare. Constant broken and cracked drawers, ones are the door so bad that they randomly just bust loose when you open the door and smash jars and bottles all over the place. Ice maker works when it feel like it, and door makes very weird sound that is progressively getting worse.... Now Im wondering if I will just fall off as others did? All this after paying $12,000.00 for side by side top of the line units that have been nothing but a disappointment! My Sub Zero that I had for 20 years I put in basement to use as extra refrigerator until it breaks. Its still going like a champ! Never ever again will I purchase a Viking appliance, and like others we live in very high end neighborhood, and I will spread the word to everyone I know, building or remodeling, to steer clear of Viking!

We did a kitchen update through a local company here in Columbia called DKB Kitchen Design. As part of our package, we had originally purchased a GE refrigerator. We had real serious problems and couldnt get any satisfaction with the GE refrigerator. We went back to DKB and explained the problems we were having and documented it for them. They volunteered to take our problematic GE refrigerator back and trade for a Viking Refrigerator. The Viking refrigerator has been doing the job but if I had one issue to complain about, it’s the icemaker. I tell our guests not to put a glass under the icemaker because the ice comes out so hard that I’m afraid it’ll shatter the glass. I contacted Viking about that at first and I got some cryptic response about how we can have a serviceman come out and look at it. And I told them I don’t think a serviceman can change the design of the icemaker. But other than that, weve had it for a year now and weve never had service issues unlike with the last GE refrigerator. It also matches all the other Viking appliances that we have. It does what it’s supposed to do.

We had a tricky experience with Viking and we are still hoping for help. The builder, whom we bought the home from, selected Viking appliances. It is a brand new beautiful home but our refrigerator just freezes all the food. It is not consistently cooling in a way that a high-quality refrigerator should. It is brand new so we are miserable and it has been a terrible experience. The refrigerator is vital because we had to throw out groceries through the holidays. We’ve lost food and have lost much money. On the other hand, the range is fine but it’s not something I can really grieve about.The Viking dealer gave us a number for a local person to come look at it. The first person never called us back so we called Viking back. They assigned a second person and the second person came out and told us that they do not know what was wrong. He also told us that Viking told them that they should counsel customers to keep all the things to the front of the refrigerator. It was ridiculous. It was so bad and negative and we were really frustrated because we did not even know. We are not difficult customers on any level and so we’re so sad because this is the first time we bought a brand new home with new appliances and we have not been able to get a resolution. I have been calling Viking probably under 10 times and I’ve called the local repair people a few times as well but nobody came up with a solution. Viking told us to listen to whatever the repair people say. Also, to wait and do it and see what happens. No one really seems to care. We got a lemon and Viking isn’t owning up to it yet. We’re just sitting, waiting, and throwing away food that it’s horrible.

I love my Viking refrigerator. It had the most square footage and Im a fan. Also, the quality is great and I like the multi-cooling zone cause its more adjustable than my last fridge. But theres a manufacturing defect and the piece hadnt been put together correctly and it was already cracking. And the tech person came and he said, You paid money for this. You should get a new drawer. So I called the parts people and after waiting on hold for an hour, I finally got someone who said they would be sending something over. It was supposed to be here two weeks ago and it hasnt arrived yet. Everyone I spoke to on the phone was wonderful. And I was going to have to leave for the next day so I just had to wait. And then they told me the part was two weeks back ordered which was rather unfortunate. But even though, its not the guys fault. And theyre very nice but I just felt it was a little inefficient.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

I heard about Viking ranges through the grapevine and we like the features. The range is a high-quality one and it operates well.

We purchased a Viking Gas Range this summer for our kitchen renovation. We were excited about our purchase as we had saved up for this particular gas range. After install, we have been less than impressed. When preheating, the gas oven makes a very loud bang! (As if metal is expanding inside.) It scares me every time I hear it, even though I know its coming. When I called customer service, I was told once that it was normal and a second time, I was put on hold for 20 + minutes, only to hang up because I didnt feel my concern was being valued. We also smell a very strong smell of gas or exhaust when the gas oven is on.My concern is that the loud bang and smell of gas/exhaust should not be present in an appliance that is so expensive. We expected higher quality when we made this purchase. Ive tried calling customer service and entering a claim on the website (which seems to be permanently down and unable to accept claims online). I want to be in love with this purchase, but Im not. In fact, I feel a little uneasy using the gas oven due to the experience Ive had so far.

When we bought the house, the owner bought all Viking appliances but have never used it. When we came here in the house, everything was brand new. We have the Viking refrigerator for three years now and it is a good quality appliance. But I was surprised that within those years, there was some water leaking from the freezer and then the refrigerator was broken. But the Viking team was very helpful and someone came here and fixed it. Other than we have to have the service, its door has more spaces compared to other refrigerators and they have a bunch of options. And we can also cool fast with it.

We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesnt come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things. Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldnt see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when youre trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

My experience with the refrigerator purchased from Viking has been a huge disappointment. Since my purchase I have had over 15 service calls on my frig. Although Ive contacted Viking to express my frustration, the best I get from their service department---- is well nothing! Since my warranty has expired they no longer care that the product is defective. I wanted to send the service records to show that we have had problems day one but they refused. You would think that an 8,000 dollar refrigerator would have been built better---not the case. I will never buy another Viking product!

Viking ranges are so expensive and buying one was not our goal. But we just remodeled out kitchen and when we went into the showroom to start buying all the appliances, we walked by a Viking range and it was the most beautiful thing we ever saw. My husband loves to cook and we thought we had to have that. So we spent the money and bought one because of how it looked. Also, the brand name is nothing but the best. Viking is synonymous with quality and youre gonna lay down some bucks for it but it is worth it.The reps at the Viking dealership were super great. It was a location where they sell several brand names but the rep that helped us couldnt have been more helpful, nice, and informative. We bought the one with the four burners and the grill in the middle. My husbands favorite feature is the grill and mine is the baking oven. I like the way it has the latch pull out which are like on rollers. The quality of the range is beautiful and our experience with it has been great so far. But Im concerned about the way that little vent that is at the back of the cook area is placed because when it bends out, it kinda hits on our backsplash and over time, that heat at the scene may be an issue. I wish the guy told us that when we bought the range, but that is not a complaint. We bought the Viking dishwasher as well. We had a guy come out and he said that they are great dishwashers but he hates to work on them because they are so complicated. Youve got to pull things apart. But he said that he doesn’t have a lot of problems with them other than it sucks when he has to work on them. As a consumer, we bought it because it has the bottom rack, the top rack, and this little rack underneath that you pull out where you can put utensils or knives. That is brilliant. I show everybody that feature and every person Ive shown it to said that they wish their dishwasher had that. So it had an extra feature that, for a consumer, is a winner. We almost bought an under-the-cabinet-microwave-drawer from Viking, too. But we didn’t do it because in the Viking ones, the buttons are on top so, there wasn’t going to be enough room once you put your granite countertop on. People don’t generally put those low so you cant really get your hand to touch them. So, we went with a Sharp microwave drawer because its feature was you pop open that little drawer for all the buttons. So, it was better and easily accessible. Aside from that, we would have bought all Viking.

I am dissatisfied with my Viking Refrigerator. I like its size but its quality is just average. It looks good but its not durable. Ive already had to replace the ice maker after three years. The finish isnt finger proof so I had to clean it nonstop. I have other appliances from them too, like their whole cooking range, two ovens and a dishwasher, and I also got issues with those.

We have Viking in other parts of the house and we like the size, warranty, and price of their refrigerator. So we went online, got paperwork on it and had a very good experience with them. Their reps have been able to help me over the phone and they have great service. We like the refrigerator and its quality is great so far.

The range that I got from Viking is not very different from the one I had that was 20 years old. It had fewer features though. I used to have a separate grill and a separate griddle. They consolidated them into one area with a pan that flips over and its not quite the same. But the burners are nicer and it’s easier to clean. The top of the stove looks great and the lights are a nice accent. But after that, I had problems. Ive had to call repair services out here three times, so far. They eventually got them fixed. But its strange. I buy a $500 stove that lasted me 10 years and I had no problems. I buy a $15,000 range and within two or three months of owning it, I have to call to get repairs made. It was not what I was expecting. I regret, a little bit, buying the range. I was banking on the American made name and Viking has a long history, but Middleby has purchased them, seeing there have been some changes in quality and how it was working. And the new range manifested this very same issue as the 20-year-old one I replaced started to have towards the end of its lifecycle. So that was unfortunate. Probably, had I done it again, I would have bought a Wolf or some other range instead.

We have the 36-inch Viking range. We purchased from AJ Madison online, and the shipping was fine. I like the size and the durability. It just feels super solid.

This dishwasher is really great. Love the stainless steel look. It matches my stove and hood. It has lots of storage.

We have had the thing since 1999 and it has never lived up to what it was cracked up to be. It does no good to call Viking. When they first answer the phone, you will think you are on a straight track to be taken care of, but once you get to the source, all you will get is the runaround. The oven has had trouble a number of times, it is always the igniters that are bad. As for the broiler, we just learned to live without one, it will not last long when they change the igniter for some reason. What I dont understand is how this company is still in business? There needs to be someone to start a class action suit against this company. The burners work, but there is no such thing as low. If you turn something to low, it will still burn whatever you are trying to cook. All the heat is on the outside edge of the burner. Our Viking range model number is VGIS360BDSS, serial number R06289813435. I would not advise anyone to buy such a piece of high price junk.

My mom is a chef and she said Viking is the best stove made. I like my range a lot. It’s a dual-energy. So, I’ve got a gas stovetop and an electric oven that has a convection. All the convection settings are really awesome. It takes too long to heat up. But once it gets hot, it’s great. The rows are nicer and much more even heating. It’s a very high-quality product. Im happy.The Wolf range was a little bit more money, but from the visit in the store, I didnt see that much difference in quality with the Viking range. One of the things that sold me on the gas stove top is that it has 55,000 Btu burners, and then, it’s got a little tiny one for simmering. That is awesome because the other products that I’ve owned only had one high-power burner, so I couldnt boil water and fry meat at the same time. But I do not have that problem anymore with Viking.

Ive had Viking refrigerators in the past and Im happy with Viking. Theyre quiet and they run fine. When they dont, theyre always willing to fix them and the warranty work is good. When I request service, things have been taken care of quickly. But, I dont like the model that we chose this time because I dont feel like its as good of a fit for us. Its not a great layout. Ive had it built in before and it has a larger capacity.

I remodeled my house in 2009 and changed all my appliances to Viking Professional appliances. I was under the assumption that this is the best product available and moreover it is made in USA!!!! I came to find out this is the biggest and worst scam to rub people of their money with nothing but a heavy chunks of metal. I have had problem with my gas cook-top where I had it repaired 4 times. It kept clicking and the technician said the board was bad. Changing the board resolved it for a day and then he said the ignition parts are bad so he changed them. This started again so another company came and fixed it somehow and said the wiring was bad. After all this the cups around the burners changed color. Refrigerator does not dispense water and leaks in freezer and freezes all the time making it impossible to dispense ice and only way to get ice is to carve it because it is clumped together. Microwave oven does not heat as much as $150 microwave and has been corroding inside. Oven stopped working during Christmas time and took 6 months for them to figure out what was wrong with me being on the phone for hours with Viking executive offices. Vent unit has four settings which one has never worked. Viking does not take any responsibility for any of the problems you get. Standing behind their products is a news to them. I think their policy is sell, run and hide. I do have a Whirlpool Refrigerator that has spend most its life of 21 years in the garage with harsh temperatures but is still running like the first day. I would not buy and would discourage anyone that I care about to stay away from these products. I bought these items from Number 1 Appliance and they said these come with 10 years of warranty but each time I called the warranty company they told me that problem is not covered. I think they just warrant the heaviness of the product not its functionality.

I’ve had issues with the stove, the refrigerator, and the dishwasher. I have to pay almost $2,00 trying to fix them and Viking refused to pay for that. I bought an extended warranty and they wouldnt pay for it because they said the appliances were under manufacturers warranty. But Viking said it was not their warranty. I paid so much money for these things and its not like I can go out and buy new ones. I wouldn’t recommend anybody to buy from Vikings.

The switch for the inside lights of my Viking range broke thats why the light stayed on all the time. We called somebody who sent some people out that got my range fixed. Other than that, I like the quality of my range. My parents always had Viking and Id strongly recommend others to buy one too.

We went to a local appliance store and looked at a number of different brands and models. I did some research online. Ultimately, after the salesperson had described the aspects of each, we settled on the Viking. Viking has that kind of a household cache to it. It seemed to have a good track record. My wife is an interior designer so she has helped clients choose their appliances, and the feedback she has gotten has been positive too. We like the looks of the range and the burner configuration was to our liking.However, I wish it had a timer or a clock on it. We had to buy an auxiliary timer. Our previous stove had one and it was quite convenient. We had gotten used to that over the years so that was a bit inconvenient. Also, the dials are black on black, which makes it a bit tough to read. You have to get down low. If there was some contrast to the dials to make it easier to read, that would be an improvement. And the blower that cools the unit down is a bit annoying. It comes on a lot and lasts for quite a while.We had to make a service call because the igniter was not catching and it was spewing gas into the kitchen. We had to call the Fire Department the first time it happened. It happened over the Christmas vacation so repairmen weren’t open, and the one appliance repairman who services our entire county was backed up for three weeks. We had to live with that problem for three weeks and that was very frustrating. We did finally get the technician in, and he took the range all apart, moved the igniter closer to the gas outlet, and we haven’t had a problem with it since.

We rebuild our house in 2006 and decide to get top quality appliance for kitchen. After 5 years we have problem when warranty was over. Refrigerator was not cooling. We spend $700.00. Few month after icemaker was not working. We call authorize dealer tech. They charge $500. Few month after that cold water dispenser is not working. After couple of year again all same problem. Now in 2016 again same it was not cooling. Water dispenser is not working one after other. So far we spend @ $2500 for repair. It is not worth to spend $6000 to buy this build in 48 inch refrigerator. We have another GE refrigerator for 20 years no problem at all.

Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and theyre a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. Hes local to us so it was a natural choice. So far, were very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what theyre known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

I am not too happy that I have had quite a few issues with both the refrigerator and the freezer in the past three years. This includes replacing a brand new refrigerator. There have been too many temperature problems along with internal parts, drawers and shelves breaking.

I do like my range so far. It heats my food which the oven is supposed to do. It feels sturdy, reliable and doesnt have a lot of bells, buttons and whistles. It looks as though it will do what its supposed to do for the next 20 years. My expectation is that because it is expensive, Im going to have it for a long time. It is easy to clean. Im not a big cook, but my understanding from people who do is that its important to have the temperature consistent inside of the oven. Thats one of the things that Viking is known for - even heating. So if ever I take up baking, Ill find that to be true.

My first issue was that EVERY drawer cracked and they refused to replace them when it was clear that the initial cracks happened at installation. Pirch, where I bought the unit, did the honorable thing and resent new ones. This was in the 5th moment of ownership. Thanks Viking! My Viking fridge is now completely out after 9 months and they will get to me after 10 days because they are busy, despite the fact that I told them I have small children. They use 3rd parties who dont care about anything, except to bill Viking. They allege to have fixed their issues and service with the ownership, but that BS as the product is not impressive and the service is a zero. I gave 2 stars for the products good looks, but its all downhill after that, especially after 13k spent! Pos note: Customer Service lady was friendly/respectful.

I owned a Viking Range in a prior home for about 10 years. I love the range! The quality of range is good. The team at the Viking dealer has also been really good.

The product (Viking VGIC 3054BSS gas range) was flawed from the day it was delivered. Factory installed one natural gas orifice and one LPG orifice. This company has no regard for its owner base. Try calling to ask for technical information: its basically, Go to hell, we dont care if it doesnt make us money. There is nothing that would make me want to recommend any product from Viking. Frankly, I think either FTC or CPSC should investigate. Who owns this company and what in the world makes them think they can stiff owners the way they do?

I like everything about my Viking range. It’s nothing fancy but it’s fine. It’s more industrial and the quality, so far, is good. Also, I purchased it from a store in Portland, Oregon and the rep that I dealt with was very good.

Viking Range Hood - We went with Viking and paid extra for the hood thinking we would get exactly what we wanted and good customer service. On delivery we were sent the wrong size chimney to fit the range. This was in April of 2016. The part was ordered and did not arrive until October 2016. When we finally received the part it had a scratch down the front of it which means it had to be reorder again. I have contacted customer service 2 times and cannot get an explanation to why it takes so long to get the correct part sent to us. This is a mistake that they made in the first place. We now have been told we may get it by the end of January 2017. Our kitchen backsplash has been hold for 8 months because of this issue. I would never buy from Viking again.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

In 2005 in gave myself my dream kitchen. Room for 4 + of us to work in the kitchen at the same time, lots of cabinets for storage and countertops for work space and, most of all, high end appliances. Almost from the beginning I regretted my choice of Viking products. They look good, but... Lets start with my double wall oven, one of the ovens takes 30-40 minutes to come to temp, wile the other is about 8-10 minutes. They claim it was designed that way. Why? No answer. The thermostat in one oven went out within 2 years, which meant I had to have the cabinet person here at the same time to fix the oven because they wouldnt work on it otherwise. Then there is the cleaning process which takes darn near a whole day not to mention a lot of electricity! Next, the stovetop, backsplash, hood units. The hood works fine, not very easy to clean and is very loud. The stainless backsplash arrived with scratches. It has the fold down racks for warming etc. When I called, they said they would send someone, so it was installed, after a couple of months, they said I needed to return it for repair! Not possible! I would have to uninstall cabinet trim, stove top and hood for that to happen. They said that was my only option so I have lived with the scratches for the last 15 years. The stove top is 90% great! However, cleaning is a nightmare! There are so many nooks for things to spill into, crumbs to fall into and NO way to get them out short of totally dismantling the whole stove which would require a pro. There is a pull out crumb tray but its always un-nerving to clean it as there are random wires hanging down and seem to manage to get caught when you are trying to clean. Next the 48 refrigerator/freezer unit. Just over the 6 year mark by a couple of months, the fridge stopped working! Service people had been here on 2 prior occasions for the temp of fridge not being correct. They basically said, too bad, soo sad! The unit became a storage compartment as I battled with Viking. They finally offered a 50% off a new unit which was still a hefty price tag for a 6 year old fridge even though service had been here for cooling issues. The new one has been mostly fine but, the freezer gaskets dont seal well til the door is leaned on! Last but not least, the dishwasher, First it took a few months for them to get the order right, there was a bracket required for the install and they couldnt manage to get one here, nearly 6 months later, I finally had a dishwasher. What I quickly learned is that you almost have to wash your dishes before you put them in the washer, and the bottom rack rollers are insufficient for rolling the rack in and out when it is only half full of dishes. Their solution is to SELL you wider rollers for $100. and the rack still wont stay on the track! It is quiet (some consolation) So, in the 15 years since my dream kitchen was built, I get lots of WOWs when people come in for the first time but I always tell them, looks can be deceiving and if you actually want to use the products, cook with them, bake with them, dont bother with Viking, coz looks are their only specialty.

We purchased Viking D2 line (french door refrigerator, double wall oven, cooktop and dishwasher) for our new home and we moved in in February 2013. We have had nothing but problems with these products. We reported the microwave in 2014 to the authorized dealer that we purchased from. The front fascia was coming off every time we opened the door. After over a year of dealing with Viking representative, he came out and glued the door back on. He glued it incorrectly and now the buttons are protruding into the sockets and the front panel is still buckling on the front. Since we did not have good luck with getting the microwave serviced, I have tried dealing with Viking directly on the rest of the products. Waste of time. Got a form letter response. The refrigerator bins have all broken, the ice maker gets plugged up regularly and doesnt make ice, the computer on the front panel of the refrigerator doesnt work and, consequently, the refrigerator freezes all of our fresh vegetables. The cooktop randomly doesnt heat, the top oven does not retain its temperature when there is more than one item in it, the dishwasher does not dry the dishes and doesnt clean them very well either. You have to practically wash them going in and then dry each and every one coming out.The Viking representative in my area is NOT customer service friendly and is difficult to work with. I have written two letters to Viking, contacted the place we purchased the appliances from multiple times and have gotten no satisfactory response. Now all of our products are out of warranty and no one wants to address the issues. I guess they dont care that I will NEVER purchase Viking products again. EVER. And, I am making it my mission to tell everyone I know not to waste money buying products from this supposed high-end products company. I purchased Viking thinking that paying extra for an American made product was important and that they would stand behind their products. Lesson learned.

I have a Wolf grill and a Heartland stove. I have very high-end appliances in my home and the Viking fridge is a dog. When the reps brought it out here, they scratched my floor. Then, the door handles had a dent in them, which took six weeks to get fixed. Aside from that, the ice maker wasnt working and when they came out, they told us the motherboard was fried. It was a brand-new $11,000 refrigerator and the motherboard was fried. And the repairman said that happens a lot. So, Im not happy with it. I had a Sub-Zero for 21 years and it never gave me a problem. Viking has been nothing but problems. Its loud and when the motor goes on, I hear it.

My house already had a couple of other Viking things. I was matching them, and I purchased a Viking refrigerator. I love it. Viking is known for the ovens, which are stainless steel and really sturdy. It can take a beating whereas I gotta be a little more careful with the fridge. I have three kids and if you have a kid, they should come with a handy man. These kids slam up around and they pull on doors too hard, and break stuff left and right. Stuff should really take a beating and be able to take a beating. We got the fridge four years ago. So its a good product.My Viking fridge looks great, and it matches. So, overall, it gives value to the kitchen in the house. I am happy with the purchase. Its not expensive, which is why Im glad. I dont mind paying more, if you call them and theyre really responsive like they were when something happened to it. An internal fan conked out, I called the retailers but they were not too helpful. When I called Viking, they were really helpful. So, if there will be an issue again, I would call Viking direct.

I got lucky while shopping for a counter depth refrigerator at Best Buy. It happened that BB had a discount on their Viking 36 French Door Bottom Freezer floor model as they were replacing that model with a newer model. On top of that the floor model had a small dent on the door, so it was further discounted. Im have never owned a high end refrigerator... Its amazing in comparison to my last GE Profile. Good looking design, even down to the control panel. I was concerned about having the bottom freezer and now prefer it over a side by side. The interior LED lights are amazing. Fitting a pizza box on the wide shelving is fantastic. The motor is relatively quiet, a bit noisier when it goes through some sort of cycle every so often for a few minutes.

I spent almost $1000 on a Viking Microwave/Convection Oven - this was a terrible mistake. Service techs have been out 6 times repairing fuses etc. The control panel also broke which trips my circuit breakers. A new panel costs around $500. Ridiculous. DO NOT, I repeat DO NOT buy a Viking microwave, especially the ones that go over your stove. They get funked up with so much grease and dont ventilate at all.

I didnt like that the Viking refrigerator that I had was difficult to defrost. I also had to call customer service because the refrigerators light was not working and somebody said that the motherboard was not working. So, there were three times that they came and changed, and then they replaced the fridge altogether. The technicians were fine, but it took me a long time. I got the refrigerator in February, and finally, the replacement came and happened in April. Still, overall, Im satisfied with Viking.

We purchased a home which has a Viking Dual Fuel Self-Clean range. The previous owner rarely cooked, so the range should have been like new. My wifes hobby is cooking. The oven temp. was never correct. The self cleaning worked only once. The second time we tried to use it the heat never came on and the door locked. Now the door lock continues to lock and unlock making it impossible to use the oven (this continues to cycle even though everything on the range is off???). Thanks for the heads up in your long list of complaints. We will save enough on service calls to buy a quality product. This expensive, useless, paperweight is going to the curb.

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

We bought a new house 3 years ago. The house came with all brand new Viking appliances, wonderful we thought... until we actually wanted to use them. We have a microwave, fridge/freezer, 6 burner range oven and dishwasher. Fridge/freezer and microwave have worked fine, so no complaints there.Oven and dishwasher however, are a bit of a disaster. First of all the oven - the gas was coming in too far from the flame, so it would never light properly, or it would light and then go out after a few seconds, just leaving the click click click as it tried to reignite, and the smell of gas everywhere. Called the engineer and he repositioned the pipe so it would work properly (the original issue might have been the problem from installation and not a Viking problem, Im not sure). Then after this visit, the fan in the oven makes a ting ting ting noise knocking against something if we try to use it - as wed had the engineer out for the dishwasher in the middle of this, I couldnt face getting him here again, so we have lived for 3 years without using the fan. Now onto the dishwasher which wasnt working when we moved in (brand new dishwasher), sometimes it would stop mid-cycle, other times it wouldnt go on at all. We had the service engineer out several times. First time he tried resetting everything, then second time he ordered a new electric panel on the front and came back and installed it later, then after that it seemed to work fine. Until yesterday, when the electric heater failed - at least this is the word on the Viking website talking about this very issue on a product recall (which doesnt include our dishwasher). As I sat about 3 feet from the machine, I heard a strange short circuit sound and a pop, seconds later there was smoke coming from the machine (which was running), I grabbed the fire extinguisher and switched everything off. Moved our two babies to another room, and pulled the machine out of the wall with my husband, smelt where it was coming from, and dismantled the thing to find a completely burnt out electric heater and wiring on the bottom. Very dangerous. We now have a semi-dismantled dishwasher in the kitchen and we are trying to get the part replacement - officially this is on a 6-week order lead time. More to come, but 100% sure that I would not purchase Viking again.

We purchased a new home and we told our contractor that we wanted Viking appliances since I had rented an apartment that featured Viking in the kitchen years ago. Price-wise, its reasonable and the quality is outstanding. I like that its very spacious. I had that issue with a refrigerator that I previously owned, as all of these newer refrigerators dont hold that much. I also like the new space for pizza boxes and party platters. But I was disappointed that there is no water dispenser in this model that I have. Also, for some strange reason, it makes a noise even though the door is closed, and its unclear why thats happening. Overall Ive been very pleased. Its a great combination of affordability and quality, and I would certainly recommend it to anyone looking for higher-end appliances.

Viking refrigerators had the designs we were interested in so I bought from them. But the quality is very substandard. They had to replace the first refrigerator because it was defective. It took eight service calls with countless calls back and forth over a period of seven months to finally replace it. Then, they shipped a new one and before they installed it, the installer scraped off the insulation on the outside of the door. It was a custom ready refrigerator so we installed our own custom panel on the outside of the refrigerator. So now, we’re getting water drippage between the refrigerator door and the inside surface of the custom panel onto our hardwood floors. And the food is freezing inside the refrigerator.I’ve been going back and forth with Viking for a couple of weeks about this and I found out that they changed the engineering on the door. They’re saying that they can have new doors installed but they can’t be held accountable if my custom panels won’t fit the door. They’re not giving me any help. I called Juanita, the supervisor in the customer service department and she doesn’t answer our calls and doesn’t return calls readily. It’s ridiculous. My whole kitchen was breaking. I have this very expensive 42-inch side by side refrigerator, the dishwasher and the warming drawer. All the appliances are Viking. And then I don’t get straight answers from them at all. It wasn’t a good experience. I would not recommend it.

I have some friends who have Viking at their home and Ive heard a lot of good reviews about the brand. I liked its name, quality and the look of it. It’s also pretty durable from what I was told. Things went perfectly fine with the dealer. I bought an eight-burner range and I like the grill part of it where I could cook steak on the side.

My husband wanted a Viking range. We bought one and it has been terrible. We took in the dimensions of the range that we had in. Their guaranteed me it would fit and that the would be a half-inch further out than the existing range we had which was not a big deal at all. However, when their delivery guys got here, it stuck out 4 inches further. So, we had to cut into our granite to get it to fit. Also, their guys didnt bring a range cord with them to do the installation so we had to take the one off of our old range. They also told us that the range would fit and that it wont stick out once we took the granite out. Still, because of the width of the plug, it stuck out. They eventually told me that they would come back three days later with a long enough gas hose and recess the plug in the wall. Instead, they came back with another gas hose that wasnt long enough. I have a 2-foot hose and a 4-foot one and they had two supply lines hooked together. The installers also scratched my floor. After all this, Viking has not been acceptable. Nobody wants to have two gas lines. Its just another spot for it to leak. At that point, I told them that I dont want them messing with my range. They already scratched the floor ones. My husband can change out the gas line and so were gonna do it. Yet another problem was that the door of the range wouldnt open so they sent out a text to fix that plate across the bottom. Three days later, we were actually going to use it for the first time and the light kept coming on. We called them out to fix that and it took a week for them to come out. When they did, the tech said that our hinges were busted so the door was stuck. They also didnt have the part with them so we had another 10 days without a stove. The second time the installers left, they ran over my garbage cans and left them in the middle of the road. So, I called and talked to their guy and he told me that they would figure out what they were gonna do about my garbage cans and the scratches on the floor. However, we never heard back from him. I sent a message a week later telling him that Im very disappointed with the service. We try and shop local, support smaller businesses, and it’s disappointing that they couldnt even get back to me. When I talked to him again, he said he thought I was gonna call him back. He also said that the only thing they would do was refund me the installation fee. Though they were gonna send somebody out to fix our floor, it would cost me. Im not trusting anybody that theyre gonna send out at this point.

The oven will intermittently not cycle and reignite to maintain temperature. The range is now nearly the end of the warranty and replacement parts, motherboard, and gas valve have been on backorder for months. After numerous calls to the authorized service center over the past two and a half years, the problem is getting worse. Just last Saturday, a family dinner was ruined because the range shut off and refused to reignite. The next day, no problem, the oven fired right up. Overall we are very disappointed in the lack of quality, value, reliability, and factory support. We would not recommend purchasing Viking products, and will not in the future.

The door to a newly purchased oven never closed. Viking Customer Service was unresponsive, told lies and did nothing to solve the problem through the warranty period after a year of constant complaining. After the year, they wanted to charge more money to come to my house to look at the problem! On the Viking Facebook site, many people have this complaint and Viking refuses to address the customer complaints, as well as knobs that burn you if you touch them while baking!

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

Im not happy with my Viking Refrigerator. It gets over freezing and theres always frost building up on the inside. Weve had repair people come in three times to fix it. I had to remove it and then buy an LG instead which was a big expense.

Shortly after purchasing my Viking stove, the enamel started peeling off in a number of places. It was awful working with the company. I now have a stove I paid thousands of dollars for that is junk. I also have had igniting problems and temperature discrepancy.

The range has had several issue since being installed. 3 of the grates were warped, 2 have been replaced and one is still on back order. The LED lights above the knobs stopped working after one day and now the fan is making a banging noise when I use convection. When the repairman came to look at that the LED lights he noticed some pieces were missing inside the knob assembly, which are also on backorder. Just poor quality for a $6000 appliance. Will never buy Viking again.