I had an electric range before and Viking is better. It’s a very nice range. Also, they have good customer service. As soon as I called, they gave me an answer for my little problem. The installation was wrong and they said they would send someone to fix it. Then, I called back to say that it was already fixed.

We chose the Viking range for the BTU that it is putting out. Ive also heard that they are very long-lasting. They professional ranges compared with our standard ranges. I love everything about it. I love the broil temperature that they have in their oven. I love their racks because it slides out, while with other brands, it doesnt. If they like to cook a lot at home, Id definitely suggest picking a Viking over anything else out there if you like to cook at home.

Issues include: Plastic drawers and flip covers all cracked. Ice maker replaced multiple times. Freezer door does not maintain a complete seal. The collection pan at the bottom of the refrigerator overflows.

Received no help from Viking when called, unit was out of warranty and Viking wont stand behind their product. Many issues with the stove and had to repair on my own, no thanks to Viking. Would never purchase a Viking unit again!

Our Viking range is a powerful, nice piece of engineering. It works. Its really sturdy and it looks good in the space, too. I like that its not super digital and its more analog because that crap breaks all the time. The only thing that we weren’t totally sure about was when you turn the oven off, theres like a fan that gets the heat out, and it will continue to kick on and off. Thats the first time weve had anything like that.

The icemaker in the drawer of the Viking refrigerator is very cumbersome. I was gonna call a repair person because it shouldn’t be that challenging to open and close the drawer. Thats the function of it, to get ice, and you have to use two hands and pull it out. Also, the door to the fridge when it has condiments and things on it can be very heavy. But the lighting is excellent and the self-closing drawers are nice.

I like Viking Ranges look but the glass in the oven range door is loose so whenever you clean it, it slides. And I uncovered that one of the burners is actually shaped differently than the other five. I’ve emailed Viking support about it a week or so ago and I haven’t heard back from them yet. I was really just going for the pure industrial range. With the Wolf, we didn’t like the big red handles. I know they offered us black. The Jenn-Air, I didn’t like that it had a digital clock on it. I just wanted that basic, industrial look. And that’s essentially why we ended up with the Viking. I would assume that the Wolf and the Jenn-Air probably have better features. And from what I read online, they don’t have many company issues in the past. But the look drove everything, unfortunately.Also, their dealer always had to contact the Viking sales rep but hes very slow to reply and promised things that never happened. He said he did stuff when he didn’t. It was all pushed back. Id suggest a new sales rep from Viking. From what I’ve also heard, there are not very many companies that service Viking. They were having to call a company out of Illinois, which kept saying that they were scheduled and coming and would never show. And then, they finally found Mr. Appliance based out of Indianapolis that had an employee that used to work for Viking that now works for them. So, they are indeed servicing Viking equipment now. My range is over a year old, so I don’t think I’m under any type of warranty. I did speak to a Viking rep on the phone about the burner. And I don’t know if she was saying that she was going to send somebody to put one in, or if they were just going to send me the part and I had to figure out what to do with it from there. So, I’m not really sure how all that works. I’d probably need to read that warranty a little bit longer. I know there’s a five-year on different types of parts and a one year on something else. So, hopefully, that’s obviously covered since it’s a manufacturers defect that they put the wrong burner on. The burner cap has little legs on the side of it. The burner is rounded at the top. It doesn’t have a lid like all the other five so the cap doesn’t stay put. You’re not really ever touching it, but whenever you pull it off to clean it, you just to have to position it where it sits. I love the way that they look but they were just a lot of trouble.

Ive always heard Viking was the best and Im happy with my Viking fridge. But Ive had to have it serviced a few times already. The fans inside keep freezing up. Ive had to have all the warranty work done twice already and I don’t even think Ive been in this house three years yet. The first time they came out, they had to replace the fans and the second time, all of them were frozen up. But the tech was able to service the fans and got it working again. Im also happy with the customer service that the guy that I bought the appliances from is giving me. He puts me right on top of the list, takes care of me and keeps me up and running again. It is a little bit of a disappointment. I paid almost $18,000 but the guys from Certified Appliance were good.

I have owned Viking appliances before like the stovetop and the double oven in my previous home and now in a different home, my Viking refrigerator is doing great. It keeps everything cold and the frozen food frozen and makes ice. Weve been well pleased. I had an excellent experience with the Viking dealer, too. I do real estate development work and have used the company Ferguson for a lot of things and they do an excellent job. Their guy is very knowledgeable. He can answer all the questions and was very helpful to make sure that we were fully informed on what we need to be informed on. It was good price and he handled everything perfectly. Viking is high quality, top-of-the-line and a great product to invest in. They did the gas cooktop in a good way for a modern look. Through the years, they kept it looking the way I like it. Its of great quality, too. I had a great experience thats why Im buying a Viking again.

If you are considering a Viking appliance RUN away as fast as you can! This is the 3rd built in refrigerator/freezer I’ve had installed and what a nightmare it’s been working with the Viking company! Awful to say the least. This 3rd built in was installed 5 years ago and now both voltage boards have died. The serviceman just told me that one of the boards, the main one that runs everything, is on back order! Oh how I’ve been down this road before with Viking when they installed the 2nd piece of crap that did the exact same thing but only after 2 months of having it installed. It took over 3 months of pulling my hair out before I had a refrigerator/freezer that worked. Because that same board was on back order and they didn’t know when it would be available and because it was under warranty I demanded a new refrigerator/freezer as that’s why a 3rd one was installed. I wrote the company explaining all the problems and grief I went through and asked for an extended warranty. I received a letter from Viking telling how sorry they were about all the problems but SORRY we cannot extend the warranty. I received NO compensation from this ** hole of a company! They truly DON’T care about their customers!!! Run I say, RUN. Can’t wait to see how long it will take before I have a working refrigerator/freezer again!

We purchased a brand new house in March and because of COVID, we only moved our things in and we just stayed at our other home in the woods for a couple of months. When I went to use the dishwasher in May, it didnt work. I called for a service call, and each time that I would call, it would be a month-long wait. I had my three adult children here for a little while, and working from home, it was three meals a day. I would call Viking and leave messages and people wouldn’t call me back. When someone came, they said they fixed it and left. I started the dishwasher that night, and it did not work. That was on a Friday.I called again on a Monday and the service department was supposed to be contacted or they would come contact us. That took another month and then that fix also did not work. After that, it was more calls and more waiting at least a month for having an appointment. The whole process went on for many months and I was really frustrated. I never had one working here until this last visit a couple weeks ago and all I can say is it’s repaired now. For my other home where I have an old Viking dishwasher that needs to be replaced now after 20 years, its not gonna be Viking.

Viking 36 inch convection range. I prefer gas but we dont have that option, so I went with the electric convection model. I chose Viking because of their reputation. I am not a fan of this range. The 36 inch range has four burners with the smallest burners in the front. The right side burners can be used as a single cooking zone, but the heat isnt consistent. All of the burners adjust the temperature throughout cooking which I suppose is a good feature unless youre trying to boil water. The oven is noisy even without the convection. The oven is self cleaning but it takes 8 hours to go through the cycle! Make sure your installer is familiar with Viking. Ours was not. He was there all day trying to get the range installed, and we had to have a technician back immediately to make adjustments. The range is nothing special for the money. It isnt cheap or cheap looking, but I have had much less expensive ranges that I liked better than this one. I find this range very frustrating to work with. The 36 inch, ceramic top convection model ran about $5000. Its self cleaning, assuming you have the 8 hours needed. The middle rack in the oven glides beautifully which avoids spilling of quiches, souffles, etc. The features I find the least appealing are the ceramic top and the tiny burners in the front. The ceramic is impossible to keep clean and the small burners dont heat the pan evenly. Also, the knobs dont lock into place, so you constantly have to check the settings. The burners self regulate, so the burner will reduce the heat throughout cooking. This becomes very frustrating if you are trying to boil water. Gas is probably more consistent. The oven seems small. The racks do not cook evenly, so you cant use all three simultaneously. I cant tell any difference between convection and non-convection cooking except convection is louder.

I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and thats how I ended up buying a Viking refrigerator. Its a good purchase. I bought it from my dealers here in the Portland area. Its been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, Listen, just tell me about Viking right now, and he said, Okay. The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, theres a little ozonator inside the ref for keeping the food fresh and not smelling.However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in wont stay and would slide out if I dont put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, its perfect. Hopefully, somebody can fix my refs drawers so they will not slide when I open the main door, because thats very annoying.

I like the reputation of Viking and I got my appliances from Best Buy. The interactions I had with the reps for the refrigerator was okay, but it was a terrible experience for the dishwasher. The quality of the refrigerator I’ve received from Viking is good. I like the size of it, the width, and the depth. I like the icemaker in it, too. It is good and it doesn’t glop the ice altogether. I like the lighting in it and the feel of the doors. However, the refrigerator was damaged during the delivery process, so I contacted Viking and it took multiple emails, and I threatened to return the product to get somebody from Viking to commit to getting it fixed. On the other hand, the experience of getting the dishwasher has been a really bad experience and would probably make me second-guess buying Viking in the future. I paid for it in July, but I just got it after meeting with the manager of Best Buy two weeks ago. It took eight to nine months to get a dishwasher after I had paid for it.

The range was purchased in 2005 for a limited-use home, with minute amounts of cooking. The igniters failed in 2011 and they failed again in 2013. We were told that we could expect the igniters to last only 2 years. Each replacement of igniters cost us over $500.00. In addition, we had to replace the hinges on the oven door for another $400. Viking builds a disgraceful product and I would never buy another one, nor would I recommend it to anyone but an enemy! To top it off, their customer service is more like customer torture. STAY AWAY FROM VIKING PRODUCTS!! They dont work and the company does not stand behind its products!!

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

I bought a new home and Viking came with it. I like that the appliance cooks well. To be honest though, I haven’t had the best experiences. We’ve had to have some repairs for every appliance since I’ve lived here in one year of owning brand-new products. So I’m not exceptionally thrilled. I have a fridge, a stovetop and a microwave. There was some build-up of ice in the freezer. The most aggravating part is that I sit and wait for installers all day long. Then, they do it over and over and over, so it doesn’t sit very well. I had three times they had to come out for the freezer and the stovetop. Twice they had to come out for the microwave. But at this moment, everything is working fine.

Our freezer arrived and then we had to wait a long time for the refrigerator. Then when we finally were getting it installed, it turned out that the freezer wasnt working. It didnt have coolant in it. So we had a couple of people come out to fix it. Weve also ordered parts for the new freezer but were still determining whether we want to put them in or not because it seems to be working now. Other than that, its a great refrigerator and the quality is good. I like the dispenser of water inside the refrigerator and it looks good.

We purchased the Viking a Professional Single Wall Oven June 14. We have not been able to use this oven. It can take up to 1 hour to pre-heat. After the oven had pre-heated and turned OFF the entire panel is so hot you cannot touch it. The oven was replaced once and we are having the same problem with the new oven. We have had 2 different electricians look at this along with Viking service techs. No one seems to have an answer to our problem. Would never have chosen Viking if we had known this. We also called Viking who told us to call the store we purchased the oven from. Viking basically told us there wasnt anything they could do!!

I’ve known about Viking for quite some time. The name was pretty strong but they went through some rough patches as of recent. But I liked changes that were made after the company was purchased by Middleby. I liked the BTUs that they offered too. There werent many out there that had higher BTU. I used to have a Viking 16 years ago and the new one works just as good as the old one. We had some growing issues where they, unfortunately, tried to keep up with demand and not necessarily putting as much time and effort into research and development. But it looks like the purchase by the newer company has fixed all those issues.My range is a solid piece of equipment. So far, it’s been working fine and is doing everything I expected it to do. I like the strength of the front three burners. I cook a lot. When finishing off sous vide or doing cordon steaks, you need the high BTU. Typically, I braised pork belly for 10 hours but I like to finish it off with a really good high sear as they caramelize. The range is helpful because it has high heat to it.Also, when I had an issue with one of my knobs, a replacement knob was sent to me immediately. Overall, I had a very good experience with the company. I like the fact that Viking has a local office here in California as well so if I ever have an issue, I could always try and get on to their distribution center or their facility over here.

The range that I got from Viking is not very different from the one I had that was 20 years old. It had fewer features though. I used to have a separate grill and a separate griddle. They consolidated them into one area with a pan that flips over and its not quite the same. But the burners are nicer and it’s easier to clean. The top of the stove looks great and the lights are a nice accent. But after that, I had problems. Ive had to call repair services out here three times, so far. They eventually got them fixed. But its strange. I buy a $500 stove that lasted me 10 years and I had no problems. I buy a $15,000 range and within two or three months of owning it, I have to call to get repairs made. It was not what I was expecting. I regret, a little bit, buying the range. I was banking on the American made name and Viking has a long history, but Middleby has purchased them, seeing there have been some changes in quality and how it was working. And the new range manifested this very same issue as the 20-year-old one I replaced started to have towards the end of its lifecycle. So that was unfortunate. Probably, had I done it again, I would have bought a Wolf or some other range instead.

I purchased an entire kitchen of Viking appliances minus the fridge. The appliances were installed approximately 3 months ago, but have never been used because we are just moving back into the house. So far, we have had a repairman out for the stove, the microwave and most recently was told that the wine cooler has to have the control panel replaced. Are you kidding me? I haven’t had the first glass of chilled wine. I called corporate and was told that sometimes it happens. Not much concern was shown. They made sure that I knew that the cooler has a 2-year warranty. There are 3 reasons that I bought Viking products: first, they are beautiful; second, they are made in America; and third, I thought they were a good company with a very good product. I was wrong on everything except the beautiful part. Who protects us from these predators?

Everything in the kitchen is Viking. Ive seen Viking at my other friends house and Ive heard good things about it. And when we went through the website, they gave us several different options and Viking came on top. What I found it interesting is we had different experiences with different pieces. The dishwasher does not dry dishes very well. I dont know whether Im not very familiar with it or if that I have to read the instructions. Also, from a volume point of view, it feels much smaller than an LG or other ones. It looks the same size as everybody elses, but its just bulkier.The range that was put in did not connect the gaps right and it was leaking. I had to bring a plumber back in in order to figure out why it smelled gas in the kitchen. on the other hand, the microwave installation went okay but the techs had a really hard time with installing the double oven. It is too heavy and the installers didnt have the proper equipment and proper training to do it right.We bought the fridge about a month ago. The first time they got the wrong refrigerator, then the right refrigerator, and they had to change it to a new one. They sent the wrong size again, and then they had to come back a week later with the right size. So, from a responding to a customer, Viking has been good. However, we had a problem with the unit. We lost all of the Freon. I was happy about the fact that they were gonna send somebody to repair it. But Viking sent a new one and replaced the refrigerator. From that service point of view, it was very good. The installation is part of what was wrong with it. The first company that installed the fridge, within about two weeks we lost the Freon in it. The next guy that came in told us that it was the way they installed it that probably caused the damage, but it was replaced. When the next guy came in, they hemmed and hawed a bit when they were putting it in but eventually, everything went in okay.

When we moved to Park City, a Viking range was already put in and I really liked it then. I thought that when we remodel, I’ll get one ‘cause I love to cook. The dealer told me about all the more expensive French stoves which were nice but I can’t afford that much money. I got the Viking range and it’s of excellent quality. It’s an improvement to the 1959 GE maroon wall oven that I had.The stovetop is great and I love it. The burners give you a lot of gas and you can trim down real low and that’s nice for simmering. We just bought everything and we are getting everything hooked up and functional. It took longer on our cupboards than we thought so that sets us back but it’s a wonderful product and I love it. It’s been a great experience and I would recommend Viking.

On 4/10/18 our new Viking appliances were delivered and installed in our home. The side by side refrigerator freezer did not cool at all. The following day the salesperson came and tried to get it working without any luck. He called Viking who informed us they would come out the following week. We also discovered that the Downdraft to our brand new Viking Stove did not work as well! The following Monday a supposed Viking technician came to our home to check both appliances. He had no computer to run diagnostics and no email acct to his phone. The Viking phone operators had a difficult time discussing the problems with him. He informed us that BOTH appliances needed parts and that it would probably be around 10 days. Here it is the 25th and I havent heard from them. Over $20,000 spent on appliances and half of them dont work from day 1!!!

When we remodeled our kitchen I decided to purchase all Viking appliances based on their reputation, and I thought they were built in the US. I have had issues since day one and have never really had anything resolved satisfactorily by Viking. My double oven has slow heating up times, uneven cooking, even on convection, and now has issues with the digital timer. My biggest disappointment however is the refrigerator. I was so excited to have a large all refrigerator in my kitchen. It has had multiple cooling problems since day one. I think the real problem has never been diagnosed and is now so bad that it is not fixable. I have spent over $2000 on repairs and it still doesnt work. The door is simply too heavy for the hinges and will not close in the top left corner. This produces massive condensation on the inside which freezes. It also causes uneven cooling where my vegetables in the crisper at the bottom are frozen and the milk on the middle shelf is warm. We have replaced the gasket and adjusted the hinges but it simply will not close the gap. This is a design problem. Disgraceful for a product that cost over $7000. As of yet Viking seems on interested in resolving a problem. They are certified repair company has said that they are unable to help any further.

Ive known about Viking Ranges for years. I wanted a six-range top, so we went out and look at them at ABT and they seemed to have the cleanest look. They had somebody who comes out especially for Viking who was very knowledgeable. When we first got it, it wouldnt go on properly so somebody came out and adjusted it. Then when I clean and put the pieces back together, one or two of the jets would flare. Also, when I put it down on low, I get this ticking sound which means that the gas is not coming through properly. It is also a little crowded, so I have to remove one rack to get anything big in. But other than that, I really like the quality.

We’ve known about Viking Refrigerators for years and never thought to buy one until we did a renovation in our kitchen. The quality and the warranty made us choose them. We bought it through Best Buy and it went okay. It’s a French door and we like its accessibility. Plus, we love its quality.

I purchased a whole set of Viking Ranges for my new home and Ive been really happy with the appliances. I got a range, a hood, a fridge, a dishwasher and a mixer. Their quality has been spectacular and the installation went great. However, recently I had some issues with my dishwasher. I called them about it but theyve done nothing to help. Ive spoken to three different representatives. The first one told me to go on and make sure all my products were registered and then call back the next day. When I called the next day, the lady said shell get it set up for me. She gave me a repair number and the name of the company to call. I called the service company and they said that Im outside of their service area and they wont do the work regardless of whether Ill pay for it or not. I called back Viking and the next lady worked to try to find somebody else who could fix it for me. She looked it up and said Im out of warranty and Im out of luck. I told her I knew that I was two months out of my warranty and that I shouldve reported the problem a little bit faster. But I told her I have no problem paying to have a service provider come out and fix it. I was also willing to pay for the parts and I was not looking for them to pay for any of it. I was just looking for assistance to find an authorized service provider that can do the work for me so the dishwasher can get back up and working.Im so frustrated about my Viking appliances that Ive really enjoyed and which have worked better than I anticipated. Its rough for me right now because I cant find anybody who is willing to work on them. And the company doesnt seem to care about whether or not I can fix the whole top of the dishwasher that doesnt work. Also, I have a matching set for the kitchen and replacing the whole thing seems ridiculous.

I bought a Viking Range for the size because I had a very limited space on my counter. I thought it was a good brand but Im disappointed. They have all this gas power but if you spill anything on the ceramics and the top, it’s a major disaster. If by accident you spill oil or water, you need to burn yourself and clean the stove immediately. It gets marked very easily. Im a cook so it’s crazy. Im completely shocked. I Googled what to use to clean it and everybody is complaining that it’s ridiculous that you spend so much money and you can’t clean the stove afterwards. No water, or anything because it will leave a mark.

We moved into a new house and my wife originally wanted a Sub-Zero but we couldn’t afford that so she decided that the Viking was the coolest looking, most durable, best line of refrigerators to look at. We got a new model and we’re really happy with it overall. We like its look and the solid feel. However, there were just a few cosmetic problems with it. It was a new model and they hadn’t worked out the bugs. When they installed the handles on it for all the different doors, screwing the screws too hard puts a dent in the stainless steel. But if they don’t do it hard enough, they loosen and start falling off. Also, there’s a bar handle and these connectors that they have to screw on don’t match the surface of the fridge very well. When they put it on, there’s an 8th or 16th of an inch gap between that little thing and the handles if they don’t put it on right. They finally figured out how to do it and got new parts.We’ve had to have the repair guys come out four times for those handles and ended up replacing a whole front piece of the refrigerator. The freezer is the one that we got to pull right from the middle. If we pull from the side, it screws it up. We were pulling it right and it just came out. Their staff didn’t give us any hassle. In fact, the last time the handle pulled of, it was past the one year but they always call someone to come out and fix it which we really appreciate. They kept doing whatever it took to get it right. The last guy that fixed it put some super-duper glue where the screw goes in and since then, everything is good but we had to go through all that rigmarole. Viking needs to work out the handle for this model and make sure when people put it on, it doesn’t dent the surface stainless steel because that takes away the beauty of the whole thing.

I had a Viking Range for 20 years. Then we moved, we got a new house. We liked the range we had. Its solid and it cooks good so we got a new one. The Viking dealer was very nice. However, were having a little trouble with the oven door. When we close it and it hit a certain spot, it takes off and slams close. And the hinges, when we open and pull it a certain way, it pulls right off of the oven. Ive got Vikings reply and was told that they were still waiting for the new parts.

Weve had a Viking over here for quite some time so weve investigated what else they had to offer. The refrigerator has been a little monstrous to haul and get in the wall. But so far, so good. We definitely like it. We like how it lights up so you can see everything. Its a counter-depth. Weve never had a counter-depth before so its smaller and lose things in the back. But it is tall.

We love the Viking range. We got it through a third party and received it in a week. My contractor did the installation so it was great. I like that the oven and the space for the burners are big.

I heard better reviews on Viking from people that have had them, and I wanted to go in the direction of a range like this only because less bells and whistles means less to break. The quality is good. The door handle wouldnt open one time and the rep that came to do the repair was excellent. He was on time and it was easy to make the appointment. They were very good and professional. I also like that they took care of the problem quickly. Plus it was covered under warranty.

We had a custom kitchen built in Texas that I’ve had Viking products. Of the high-end brands, they were the least expensive and they were very reliable. But the quality of their refrigerator is not great at all. I would’ve been better off going to Home Depot. We’re on our third fridge from Viking. The first fridge we bought, we were told that it was a floor model, brand new, so we bought that one. It was shipped to us and we installed it. Three months later it broke. I called the Viking service tech. There is only one service tech in the Colorado area, so it took a while for him to get to me. He opened up the back of the fridge and said that it is a used fridge and it’s not under warranty. He looked up the serial number and he found out that that fridge was actually already warrantied by Viking and it was supposed to be destroyed.Then Viking West Coast and Viking East Coast, the two corporate offices got into a pissing match on who was responsible for it. So we were caught in the middle of food that wasn’t cold… while they tried to figure out who was gonna warranty it because Viking West Coast said it’s already been warrantied and its not their problem because we bought it from an East Coast dealer. It eventually got up to one of the VPs at Viking corporate and they said Viking East Coast will take care of it. They sent me a replacement refrigerator that the shipper dropped off the back of the truck. And then we rejected that fridge. Then they told us, “I’m sorry but that was the last fridge in North America.” The next fridge was on a set of containers coming over from China. And that’s when I found out that Frigidaire made their fridge. I told them I’m not paying an extra thousand dollars for a Frigidaire then. We eventually got one that was supposed to be going to one of their preferred dealers to market. It was a new fridge - a new model, because they weren’t making the old model anymore. And it’s been working ever since.

I purchased the 3 Series Freestanding 30 Gas Range from Guler Appliances in Rockford, IL. Very shortly after beginning to use the stove the problems with it became very apparent. The fan began making grinding noises shortly after the oven reached temp and continued through the entire cool down process after the oven was turned off. The oven does not hold temperature and is regularly at least 60 degrees off, and after it preheats the heat continues to decrease. This makes it pretty hard to bake multiple batches of anything. The first batch overcooks and the second batch barely cooks. Its ridiculous.The convection oven does not cook evenly. The batch on the left side of the oven overcooks and the batch on the right side undercooks. The purpose of a convection is even cooking. When on any baking setting the bottom of the pan overcooks whatever is on there (cookies, scones, etc.) even when moved to the top rack. The burner knob on one of the burners is almost too tight to turn. It does not turn smoothly. The original repairmen came out and told me this was beyond them. Now Viking is taking their sweet time seeing if they can remedy the problem starting with a new motherboard. Great way to spend $4,500!

Is there a lemon law that applies to Viking ranges? Same problems as everybody else on this thread on our 9-year old unit, igniters and burner tubes, that last about 3 years, versus the 10 years, oven pan, that has fallen apart twice. and failed convection fan. This is expensive junk.

The Viking Range works. My wife and I think its design looks really cool and shes heard great stories about the way it works. I also heard that the quality lasts a long time. My wife wanted a Viking, nothing else. She was shopping left and right for it, including seeing if she can get a used one. She walked into the Viking dealer where we purchased the range from and they had a sale of this particular range along with a free dishwasher. Our experience at the dealer was nice and easy. We just signed the bottom line and the range got picked up when we needed it to. Im not a professional chef, but with the Viking Range, it looks like Im in a professional kitchen. The controls on the burners seem to work a lot better than any other range Ive had before, starting from the simmer up to the high temperature. Im happy that I bought it.

We’ve had Viking equipment in previous homes then we bought from them again and got a Viking refrigerator. Its good quality and it works. It’s doing very well and also looks good in the kitchen. The Viking dealer we got it from was very cordial and very easy to deal with. I would tell others to take a good look at Viking Refrigerators.

We wanted to have a nice Viking refrigerator as we thought it would be better than its competitors. I like the idea that when you open the door, it has the temperature and all of those little controls. The first thing we didn’t like about it was that it didn’t have a water dispenser on the inside or the outside but that hasn’t proven to be a big problem. Another issue is that when the ice falls into the bin, it’s pretty loud. My wife has more issues with it. One time there was some kind of leak and all the ice melted together. We had a nice relationship with the dealer except that when we got the refrigerator and found out there was no water dispenser, we called them and he never called us back. After a while, we just got used to it and I was disappointed in that. He was a good friend when we were buying from him but after we bought it, he didn’t wanna be bothered. But overall, we’re happy with the refrigerator and we don’t have any big deals about it.

Viking is amazing and they have come a long way. I’ve owned all different versions and as a contractor, I put them in a lot of different things. The new ones are great. I chose them over Wolf at the time due to their price. However, the door wasn’t set right and the light broke. So I’ve been waiting for them to order the part, come in here and finish it. Other than that, I love the range. The guys did a good job and theyre very consistent. I called to the Viking team once and they were very helpful. They should give more information such as the steps in using a gas oven for cooking and send that out, but so far so good with my Viking range.

We had seen Viking ranges in different homes when we were looking to buy a home. So, when we decided to build a home, we wanted to go ahead with the Viking product because we did a lot of research and we thought it had a lot of good ratings and a lot of customers were happy with the product. We like the features on the Viking and the overall performance was really highly rated. Our builder sent us to the source that he uses, Galleria. It is in Picayune, Mississippi and we went to the store and purchased ours there. Glenda was the lady we dealt with and she was very accommodating, knowledgeable, and helpful. The quality of our range is very nice. We just moved into our new home. I have the owner’s manual sitting by my chair at night but I havent read a whole lot. But what I’ve been using I’ve been enjoying.

Viking is a valuable brand and it conveys quality. Purchasing our range was super easy. We looked at a lot of local, brick-and-mortar stores here, but no one carried it. They werent carrying a lot of different things because of inventory issues with COVID. So, we ended up ordering it online through a website called Appliances Connection. We got it within six weeks. So, it was great. Install was seamless. Im pretty happy with the rebate.As far as the range itself, I like that the knob lights up and that I can change the colors on it. I like also the bronze gold colored burners. What I dont like about it is you cant keep the bronze gold color burners looking new. Theyre already discolored. So, thats frustrating. Also, in the oven, its hard to tell when its at temperature, as well as theres no broil setting, which is strange. Ive never had another without broil setting on it.

We bought a new house and Viking appliances came with it. One of those appliances was a refrigerator and Ive found that the layout and functioning bit of it has been fine. Its of good quality and it has nice hardy doors. However, I have two issues with the freezer that will make me not wanna buy that product again. First, when I open up the door at the bottom where the ice maker slides out, the whole drawer comes out with it because of the magnets at the front. If the icebox is full, the little metal arm thing that comes down knocks all the ice off. Ice goes all over the floor and the back of the freezer and thats a major pain. We have hardwood floors and so when the ice falls on it, we cant feel like we can just leave it. Another issue I have is that when the pump turns on to pump water into the ice machine. It’s super loud, like really loud. You can hear it across the whole house. While we can tell it’s filling, all the other pumps weve ever had for other houses that weve owned have been super quiet. We couldnt even hear the water running. I will not buy that particular model again because of these two issues. Nevertheless, the freezer keeps things cold and it works really well. I think it’s a good quality product but the ice maker and water pump are poorly designed.

I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.

I got my Viking package at Best Buy when they had a Buy three things and get one for free promo. I got an oven, a cooktop, refrigerator and a dishwasher. The French-Door oven is the best Ive ever had. Its unbeatable and the ease of use is incredible. The stove top and the refrigerator are also fabulous. The refrigeration is perfect. Im very picky about ice makers but the one I have is great. It makes sufficient amount of ice and the ice is hard and lasts forever. But I cant stand the dishwasher and I want to upgrade it. Its a piece of garbage and I cant believe Viking would even put their name on it. Its been a huge disappointment, phasing me out of plastic. I called an issue on the dishwasher and the reps were very helpful. Apart from that, the refrigerator, the oven and the cooktop are great and I love them.

Viking 48 Side by Side Refrigerator - We have experienced multiple reliability issues with failed ice maker x3, A recall for the door which will fall off, as well as a leak from the indoor water dispenser. Viking service has been dismal at best. I urge you to avoid the Viking refrigerator products.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

I was a little disappointed in the delivery from the vendor that I got the range from. He kinda just threw it on the front door and left. It wasn’t installed, so I had my contractors install it. But there was some damage. I don’t know if the guy damaged it on the front kick plate right under the oven. Once I called, they sent someone quickly and replaced it. Overall, it’s a great product. I’m in the hotel business and I’m familiar with stoves and BTUs and capabilities.

We moved in a brand new building and a Viking range came with our place. Its brand new and it seems to be of good quality, but it seems to take a very long time to pre-heat the oven and were not sure if thats normal. Its certainly not the case in my older cooktop. Well call consumer department and see what they say. On the stove part, I have to make coffee and I set down a diffuser because the openings on this grate are too large to hold my little Bialetti coffeemaker. It works much better than when I put it directly on the burner like I do at home, which is also a Viking, so we like that. We also have a refrigerator, a range, a dishwasher and a fan vent that are all Viking. I had some problem, called the dealer and they were not helpful at all.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

Weve owned a built-in Viking refrigerator before. The new home we purchased was a construction and the area was really unusual. They had already picked G.E. Monogram appliances but we heard their refrigerator wasnt good. We wanted a higher end refrigerator and since we had experience with Viking, we ordered one online through AJ Madison. It was a stand-alone and theres not many high-end companies that make a stand alone. We didnt have to pay self-tax and shipping. The refrigerator looks pretty cool and the functions are great. Weve been very happy with Viking.

I am in the midst of a kitchen remodel. When searching for a range, Viking was definitely the brand at the top of my list. We were in Best Buy one afternoon for something unrelated. I went over to the range section of the store to browse, not knowing that Best Buy even carried Viking. As I walked through the aisles I noticed a white Viking Range. It was beautiful and fit my kitchen design perfectly. When we asked about the range, we were told it was returned by the customer, it didnt fit their design. So we purchased it immediately out of box. Last week, my contractors brought it into our home and installed it. Right away, we realized it was not working properly. We were told when we bought it, there was a two year warranty. I made a call to customer support. They patched me through to a technician who thought the issue was air in the gas line. We ran the range several times, following his instructions, and it still did not work. I called back to customer support and was told I had to register first and that takes 24 hours. I registered the range and called back the next day. I was then told the product was registered to someone else. The rep said he had to do some investigation and called me back. Turns out my warranty is expired because the customer who returned the range registered it and this had occurred two years prior. That was their final answer and they did nothing to rectify my issue. So, now I sit here with a Viking range that does not work in my brand new kitchen. While we are pursuing Best Buy to resolve our issue, I feel that the help I receive with my issue was unacceptable, given the price and reputation of the product. I will never look at another Viking product.Updated on 07/05/2018: We bought an “out of box” Viking range from Best Buy. We were told there was a 2 yr warranty - that was Best Buy’s error. When installed, the range did not work. After calling Viking Customer Service 4 times, I gave up. No one called me back. I called a Viking certified repair place and paid to have them come out. It was going to cost $1700 to fix my NEW range. AND, the technician recommended I return it as it looked like it had been taken apart. I did as he recommended and bought a different brand. I will NEVER buy Viking again.

I have the old Viking Professional series range and I really like that the oven is hot and the burner is very strong. I also use the broiler a lot for cooking. The power of the stove is very important to me. I changed the old one because the fire doesnt start anymore. I chose a different series since I wanted to have a five-burner, however, it is not as good as the old one. I cant believe Viking used rubber for some of the parts and it melted and fell off, even though its only been two months. I called the dealer and they ordered the parts for me. Hopefully, it will go back in. Right now, the grate wobbles since theres no rubber underneath to prevent it from scratching.The materials used for making the grate is cast-iron material which is very hard to clean. Anything that touches it leaves marks. Also, after cooking, theres a fan to cool off, but it goes on for a very long time. Next is that the oven takes much longer to cook. If Im making a chicken for one hour, I have to add 10 more minutes and it doesnt reach the temperature that it promised. Another is the knobs. Theyre metal so they turn very hot and burn me. Also, the print for the temperature and the off and on came off from the rubber. I have had the old range for 10 years, but I have never seen such bad quality printing. It doesnt look like it has been properly done. Hopefully, these knobs will last better. There are a lot of flaws with this series and since its a stove, I cant return it. But if people are looking for temperature similar to a strong fire on a stove, then this Viking range is good.

How can it be? We thought made in America, we would get great quality. What a disappointment. The kitchen was remodeled 5 years ago. This past month, we had problems with both Viking products, the Viking range VGIC3676BS and the refrigerator. We are now out of Viking warranty. The NSI insurance for these products is a nightmare to deal with - a waste of money. They give you the runaround. The Viking range oven just stopped working, we think it is the igniter. It does not matter that when you call Mississippi, they speak to you with their Southern charm, you still have an expensive appliance that simply does not work! No one cares, not at all, because it is not happening to them! The fact that we bought expensive products does not matter in todays world. Anyone recalls the days when we had an oven that lasted 30 years? We are so disgusted with Viking. We regret spending the money for something that obviously was made with planned obsolescence in mind. Wish there was a way we could warn people about this company. I would like to put signs on retailer stores, buyer beware.

My wife and I perceived the Viking refrigerator as high quality just by certification. We like the look of it as well as the configuration with the door freezer and double open top. We also wanted to get a matching set for we did a remodeling in our kitchen. So far, we really like it but theres one thing that kind of drives me crazy, and its in the minor side. On the freezer, when you open that the big drawer down below, it has an ice maker, and you pull it out. The way the ice is dumped it into the tray and it builds up, about every fourth time, it pushes the ice behind and comes on the floor. But if I open it slowly, reach back, and try to move the ice, it doesnt happen. But sometimes, I forget.The other thing that weve experienced, and I dont know that its the refrigerators fault, is that if our power goes out or trips, then the power comes back on again, the refrigerator doesnt automatically come back on. That could be bad and we initially had a problem when we first got the refrigerator. Aside from that, sometimes we spend a couple of weeks away from the house. Were trying to figure out if theres a way I could get a beeper on my panel or something that would tell me that the fridge is off. But I want it to just automatically cycle back on when the power comes back on.Also, I wish they can come up with something a little better and easier to remove than that plastic coating that they put on it to protect it during transportation. Its really a great idea to have that protective plastic but it is a royal pain to remove it for installations. Other than that, I feel like we got good value on the Viking refrigerator, so Im pretty happy.

We had gotten a Samsung refrigerator before and it didn't work well. My husband always wanted a higher-end refrigerator. Viking was always the number one on our list. The purchase of our Viking Refrigerator went really well. We bought it at Pacific Sales, which is the higher end sales part of Best Buy. The delivery was good. There was one issue though. The handle wasn't tight enough, so it eventually became very loose. But when we called for service, they came out right away.

Ive had the range for over a year and the only issue I’m having is servicing for things. It’s been making some noises and banging, and some of the dials aren’t adjusted. I called a couple of times and sent in a couple of requests, but I couldnt get anybody in my area. Im in Edgewater, and apparently, theres nobody that services any part. So thats going to be worrisome.

I would like to hear from others who have had a Viking refrigerator door fall off. This just happened and nearly killed my child. Thank you.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

I went through a dealer in a showroom. They suggested Viking and presented it. Since on the day we had it installed, we kept on having issues. We had a cracked hinge which is steel right from the beginning. Right now it’s making a noise when opened. There was also a loose fan inside that was making a noise at the beginning. That would have to be repaired. There was another issue with the bottom drawer, the front door alignment, which is still not perfect. They said it cannot be corrected anymore.If I call directly to Viking, they seemed not very helpful directly. They basically try to avoid any replacement or anything like that because we had a big issue with the first refrigerator, which we had to throw out. That one was brand new that was damaged right at the beginning. This is our second brand-new refrigerator, again with issues. Very pricey too. I have another issue with my stove now, and it’s also Viking. Im not happy. Maybe we just had bad luck, but definitely not buying Viking again.On the other hand, we are very happy with the local service they contracted with. These guys are very responsive and very knowledgeable. They fixed everything pretty much quickly, and were really very courteous. That was a good experience with them. But overall so far, it’s a little bit of a disappointment. We never expected from the beginning to have the service over so many times since it’s brand new. I was actually about to call today again ‘cause there’s another issue. With this price point, buying brand-new appliances are a huge investment for many, many years for me. It’s definitely not worth the price.

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

We were trying to do a fixer-upper and we needed to renovate. Then, our realtor recommended Viking to us and we consulted with them. We went to a showroom in Reno, New Jersey and we also saw some from P.C. Richards. We did some research online to know what models we like then, we went to the showroom and ordered Viking. Their reps were all good as they know their products. We talked about what we wanted and they gave us a number of options and recommended all the different products. They gave us the pros and cons of each and the price point too. It was informative. However, we had a couple of issues. We ordered a professional range with a Viking label on it. So, we called the person and complained about it. Then, they sent out someone to fix it and it was fixed yesterday. Also, the LED light was not working on one of the double French ovens for some reason but the oven was working. The guy who did he fix said he would submit another ticket for us to order the part then they will come to fix it. Other than that, the quality of my Viking is good. I am happy with it and compared with Sub-Zero, which is one of the main competition, Viking has a good price. It is also well embossed.

A Viking range was in the house when I bought it and I haven’t had a good experience with it so far. It cooks well when it is working but I got a knob that broke off and I have to get a burner replaced. There’s a place of service in my area, but I haven’t had the chance to get it scheduled yet so the range hasn’t been fixed yet.

Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!

We purchased a newly built home and had all Viking appliances installed. The range puts out good heat but the oven is definitely malfunctioning. It cycles every minute no matter what temperature you set it to so if I am baking something that takes 2 hours, Ill hear the igniter click and the flame come on over 100 times. I dont know if its because the flame is reigniting so often but the smell of gas is so strong. Also, the door gets so hot you cant even touch it without wearing an oven mitt.All of these make me afraid to use the oven. I called Viking and theyve sent out the same repair person twice who told me that the cycling every minute is normal and the door is supposed to get hot because heat radiates. I understand heat radiates but it shouldnt get so hot you can burn yourself. What happens if children accidentally get close to the oven? I also dont understand why for a supposed high end oven, the temperature cant be maintained for more than a minute when the flame goes out before it reignites again. And since its cycling every minute no matter what temp you set it to and regardless if you leave the oven door closed for 2 hours (yes, we tested it with the door closed for 2 hours to make sure we werent losing heat from opening the door), it doesnt seem like the cycling is temperature related at all.When I call Viking, they tell me this is NOT normal and a repair person needs to come out to make adjustments. Theyve sent the same repair person twice who insists this is normal. I called again today and asked for a different company. The same person has been scheduled to come out tomorrow, wholl likely tell me again that this is what I have to get use to with this oven.This oven is a hazard. Youll either be afraid to use it or youll end up burning yourself or inhaling carbon monoxide fumes. I had to turn the oven off yesterday because I got a terrible headache from the fumes. I am writing this to advise everyone to not buy a Viking. Also, now it is documented that these issues existed in the event something bad happens.

I like the look of Viking products and Ive had Viking appliances in the past. I recently purchased a refrigerator from them and the dealer where I got it from provided me with excellent service. It’s only been installed for six weeks and so far, so good.

We love Viking and weve always wanted one due to their reputation. Weve had two ranges thus far, one in Sag Harbor thats 10 years old and one bought more recently in Michigan. Our Viking ranges cook well and thus far, the grill on top has been our favorite feature. Its convenient in the wintertime when we can use it instead of going outside.

Love my stove. About a year old. A bit annoying that out of the 6 burners only two (left) do a quick water boil. More sad about the illustrations and temps mapped on panel. All coming off with cleaning.

My wife decided to purchase a Viking refrigerator because she likes high-end stuff. The units refrigeration is fine, but I’m a little disappointed that we had to request a replacement for some of the drawers because they were cracked. The drawers seemed to get damaged very easily because of a quality issue. When they sent us the first replacement, there was a problem. So, we had to request another one. Nevertheless, there was no difficulty getting ahold of the Viking contact. We are also disappointed that we cannot retrieve ice or water from the door or water, and that the door is squeaking. Overall, Im not sure if the amount of money we spent is even the value. I could’ve done fine with a Kenmore.

I liked the durability. However, I am so unhappy. I purchased the refrigerator then right away, I noticed a sound. I called in two weeks after I purchased the refrigerator because of the sound. Viking sent a repair person. They replaced the motor. And now, it has another sound that’s bugging me, so I rescheduled another appointment. I realized I had felt it but I was always in a hurry. The handles are giving shocks off. I had an electrician go in yesterday. And for some reason, he passed by the refrigerator with his gadget to detect electricity, and there’s electricity running through the handles where we open it. And he said, “Whoa, call them immediately tomorrow. Get them over here. This could be dangerous.”I was talking to Viking regarding this and I paid $4,000 for this refrigerator. They were sending me repair people. And Pacific Sales told me they only had a 14-day exchange, and Viking will only do repairs. Now, with this issue, I want a replacement. I dont want to settle for a repair but they want to keep repairing everything, so I’m going to call them this morning and see how were going to address this issue.

I love the quality of the range we purchased from Viking. And I really like the cook top, and the style of the range. Our experience at the Viking dealer was excellent. We came in contact with the owner of the company, and I was impressed with his personality. Hes a great person, there was no pressure as far as the sales, and he showed us around the showroom. Everything has been great. And if somebody would ask about Viking, Id say it is the best.

The Viking Refrigerator that I got is great. Its everything I thought it would be. I like the bright lights, being able to change the configuration that it has. I like the more solid material. There is one thing I wish they did have that is not there, and thats a filter for the water that goes to the ice. Cause typically the water connections are behind it, and since this is built-in, its not like a regular fridge where you can pull it out and then change the filter. I had to run a line from my reverse osmosis system to go to the back, even though theres a water connection with the spigot built into my house behind it. But everything else has been great. Were pretty happy with it. It looks great and performs really well.

I like Viking and the quality of the stove. Ive been using them for years.

Im very happy with Viking Range. I bought it from a wholesaler and the experience with them was positive. The range is beautiful. Aside from its aesthetic, its functionality is my favorite too, being able to boil water in two minutes. Its everything that I was hoping for and Im very pleased with it.

I used to work in the restaurant biz and I’ve heard about Viking for a long time. I knew it was gonna be a good stove oven and I liked the way it looked. I keep on telling everybody it’s like my whole life I’ve been driving a beat up Datsun and now I’m driving a Volvo or Rolls-Royce. You can just feel how the quality is and it’s excellent. Also, I like its sturdiness, the rollout shelves, the LED lighting over the little controls, the handles and everything about it. My husband was good with Viking. He is a contractor and he did the installation. My plumber had roughed out the gas line, according to the install directions, and then when the actual oven showed up, you couldn’t install where that gas line was. My husband called Viking and explained the problem about their drawings. That went well but we had to move the gas line which was not great. Still, people should go for Viking Ranges. It’s an expense and it’s gonna be more expensive but it was the biggest choice I had to make. I looked at others like Wolf, BlueStar and American and I liked all of them but I decided on Viking and I’m very happy with my decision.

Since getting this very expensive refrigerator freezer we have had nothing but problems. Parts breaking, many service calls and repairs by a Viking certified company given to us by Viking. This refrigerator is only 6 years old but about a year after getting it we have had nothing but issues. We have someone coming on Monday to try to fix the current problem. They were out here 4 months ago. I am so frustrated and will never get another Viking refrigerator again.

The range is amazing. It has the highest quality out there. I like the the overall durability and the ability to have dual-fuel as well. I also like the multiple oven with eight burners. When we bought the range, the dealer was very knowledgeable, informative, and got us what we needed.

I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.

Weve had Viking in the past and the Viking refrigerator was in the house when we bought it. It was a new Viking, so we registered it. Its probably the model that was chosen, but to not be able to have water in the door is difficult. When I open the door and want to pull out that longer middle drawer, I cant without opening both doors. And if I want to pull out the right side drawer, I cant do that either without opening the door. Theres nothing I can do about the shelving or the way the drawers is pulled out. So, it isnt really all that convenient. We cook all the time and its difficult to arrange the refrigerator. A Sub-Zero is a better refrigerator for us.Also, were used to having a gas range, so Im not familiar with having electric. The rangetop doesn’t heat quickly and when I turn it off, it doesn’t turn off quickly either. So, its really a challenge to get it figured out on how long do I cook something. And the oven, too. It’s not calibrated properly. So what I normally would cook in 20 minutes takes closer to 30 minutes. I would not recommend Viking to a friend. The dishwasher is the same thing. Those are expensive appliances and I am not that thrilled with any of them.

I originally had a Thermador, but I was looking at Consumer Reports and the ratings, and the next best one I saw was the Viking. It was a little less expensive than the Thermador, so I went with them. I liked that they have professional-grade appliances, so I purchased from an online dealer, appliancesconnection.com. I got the Viking dishwasher, fridge and stove on a package deal. I live in California and the appliances came from across the United States, so it took a couple of weeks to get them. At that time, I was in Spain and my house is under construction, so that didnt matter to me very much. When I received the items, the front part of the dishwasher was damaged. I contacted Viking to let them know. I spoke with a reps but the interactions I had with them were so-so. I said that I wanted to keep the dishwasher, but I asked them if I could have a new faceplate put on. They said yes, but they kept giving me the runaround for a couple of months. They said that the appliance would be coming from overseas, which wasnt true because it is manufactured in the United States. Also, the refrigerator lights already went out, so I need to call them and let them know to have them come and repair it. In addition, the dishwasher keeps leaking from the door. But other than a few little problems that I had, everything has been great. I love the oven and the stove works great. I like Vikings products and I would tell people to order them.

This stove will outlast my house. Built like a tank, burners are amazing all the way from the slightest simmer flame to a multilevel scorcher. We have the grill and griddle. Grill makes some smoke but will dear steak just like your outdoor gas grill. Have enough power in a vented hood or you’ll need to remove batteries from smoke alarms. The griddle is thick steel and after one seasoning as recommended you’ll have a perfect nonstick surface smooth enough to cook eggs. Easy to clean with a paper towel. Only downside to this monster is its weight, which I guess only matters to the installers. You’ll never want it to leave and it’s the one thing a thief couldn’t carry out.

I recently purchased what I thought was a nice used fridge (Viking Designer Series Fridge DDFF136DSS0) from someone only to find out that it most likely has a bad motherboard. It doesnt cool at all and the display on the front shows nothing but a blue screen. The buttons dont do anything except for light up. After researching, apparently these motherboard controls have been failing a lot with these models and Viking charges $1,000 for a new control board. That is insane for something that is failing regularly. For that price and the repair, I might have to just go and buy a new fridge from a different company. I am extremely disappointed in the lack of care that Viking has presented in the matter. This is a major problem with Vikings product and they do not care. I commented that I could buy a new fridge for the price of the part and the Viking agent laughed and said, I dont know why you think that, people say that all the time but you cant buy one from us at that price. It was rude. I am extremely disappointed. This was for my family but I am a home remodeller and will not be recommending Viking with this type of repair cost and horrible service.

I liked the amount of heat and design of Viking and I enjoyed its quality. My favorite feature of the range was the griddle and everything was fine except for the fact that it didn’t work initially, so they had to come back and reinstall it.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

I bought an upgraded Viking gas oven with the highest quality cooktop/burners. I opted for this upgrade mainly for the burners and the self cleaning feature of the oven. The FIRST TIME the self cleaning feature was used, the oven door would not unlock! Evidently, the oven door locks when the self cleaning feature is activated to prevent a child from opening the door and getting burned. Makes sense (except any opening of the door while in use would result in burns). One would think that a distortion of a bi-metal plate would enable this locking feature. Viking, however, uses some electronic mechanism (some cheap piece of crap) which breaks down when exposed to heat! GENIUS! This mechanism evidently breaks down often and the Viking-recommended repair man suggested breaking the lock mechanism to enable opening of door rather than repairing since it would break again! HERES the KICKER -- THE SELF CLEANING FEATURE WILL NOT ENGAGE ever again because the self locking door is inoperable. PATHETIC. Viking should be ashamed of themselves. As in all these other reviews. Buyer beware. DO NOT BUY!!!!

Our house came with Viking appliances. The refrigerator/freezer VCSB423SS started thawing food in the freezer. The Viking authorized repairman diagnosed the problem as a floating restriction and quoted us $4,000 to decontaminate each unit that uses freon (evaporator, heat expander, etc.). That amount is only for labor since the unit is still under the 12 year warranty. I cant believe it will cost $4,000!!! Can someone from Viking verify this amount?

We have had a Viking french door refrigerator installed since November 2016. First the ice in the freezer spills out behind the drawers not allowing the freezer door to always close completely, or the ice spills out over our wood floor when we open the door. We have had frozen food ruined and continuously have to dig behind the drawers and remove ice. Then ice began forming in the regular refrigerator drawers. A repairman has been out twice and says he is awaiting parts. Why he did not identify the need for the parts the first time he was out, I dont know. The refrigerator is a lemon and should be replaced. It has not run correctly since we bought it. Photo of serial number attached.

When it works it works great. I have this stove over 10 yrs. Easy to clean but the controls on the oven parts are not so great. Problems is getting service on this stove nearby. Its a commercial quality stove and somewhat an overkill for the average homeowner. Newer stoves today have more electronic controls while this stove doesnt. I can interchange both natural and propane gas.

In our kitchen, we have a Viking cooktop and a Viking dishwasher. So, when we moved into this house, we decided to go with Viking to complete the set and for the quality. I purchased a Viking Series 5 built-in refrigerator through Best Buy. It was delivered and installed, and it was working fine for about two days. Then, one of the hinges seemed to have broken on the door. I went back to Best Buy and told them about it. They said they would order a new one and have it delivered, take the old one and send it back. This was about six weeks ago and the new one was supposed to show up yesterday. I got a phone call in the morning saying that it was not gonna show up. Its been quite frustrating to call me the day its supposed to arrive and tell me that it was not gonna come. They scheduled a day that it might come which is for August 28th but I got three different emails, which all say 28th, 29th, and 31st. So, I dont know what day its actually coming at this point.Originally, I thought it was only gonna be five weeks. So, they offered for me to purchase a substitute refrigerator until the other one came in and I could return the substitute at a later time. If it was gonna be another five weeks, we can live with it but the door thing has been getting progressively worse to the point where Im the only one in the house that can shut it. Its a 48-inch refrigerator, so its a heavy door. You can lift the door up to get it to shut and it seals once its shut. Also, to add insult to injury, when you pull the door down of the Viking dishwasher, theres a rubbing noise and you have to sort of push it a little. So, Ive been trying to call the appliance vendor that we got that through, but I cant get a call back from them. When Viking works, it’s great. But when there’s an issue, it can’t get resolved. And Best Buy is throwing Viking under the bus saying that they were the ones who didnt deliver it.

When we went to Nebraska Furniture Mart they had just taken the Viking Ranges out of a showroom because they were showroom models so the price was really good. Ive had the Viking range in my home for about a month now. I can read up on how to do some of the stuff but other than that I like them. My favorite thing is the ball bearing slide-out shelf. I recommend Viking Ranges.

We moved into a new house and wanted to get a new cooking range. We bought one from Viking, which is our second Viking range, and its all gas. Its the smallest of the 500 series and 30 inches in size. I like the way it works for the most part and the fact that it doesn’t have a lot of electronics on the front. The soft-closed door and the roller-bearing shelves are nice, too. The quality of our new range is pretty good. However, we’ve had two real and serious issues in the last six weeks that we’ve owned it. The first problem was that the cooling fan had a bad bearing. It was making a total racket and it was an issue right out of the box. But Kimball Electronics, one of Vikings factory authorized dealers, was able to replace the cooling fan. The second issue was that the oven would not light and it was very temperamental about getting the spark for the oven. But Kimball Electronics fixed that this week by putting in a new orifice where the gas comes into the oven and adjusting the air so the spark could ignite without spreading gas all over the kitchen. Kimbal Electroniics have been great and so far, we have been very pleased with Viking. We have been for many years and with our new range. We got the dishwasher special with that as well and the dishwasher has been good, too.

The builder chose Viking for all our home appliances. Im very happy with the quality of their appliances. Although, Viking was giving us the regular refrigerator without the ice dispensing part in front so I requested for a switch. I like the refrigerators ice part and that the vegetables and fruit trays allow me to check the moisture control - this feature allows the food to stay fresh longer. We had to change the filter once and my husband had spoken to somebody at Viking to find out what filter was required. We ordered the filters through Viking and had been replacing it since then.

We have a Viking refrigerator and have had the repair person out several times to repair the many problems. I tried to get another repair person out here but they tell me I am in his area and no one else is to repair my refrigerator. This repair persons experience is a 1 from 1 to 10. I stopped calling him and started to repair the refrigerator myself and I have no training at all. I have replaced the strip across the top. I have replaced one of the thermistors and now I need to replace the other one. I have replaced the freezer fan, the refrigerator fan. The alarm is starting to go off at different times day and night. I have had water drain all over our wooden floor several times and its starting to show water stains now. I have had to take everything out of the Viking and put it in the GE in the garage. So, I can unplug the ice in the defroster outlet in the freezer. We have had several problems with our microwave, now the numbers will not show up and the part cost $210 dollars. I have put up with this problem for several months. It takes the oven a long time to heat up. I have spent several thousands of dollars on Viking products and what a bunch of ** their products are. The repair person that did come out said the Viking products keep him busy. He told me that he has less trouble with the GE Monogram and he thinks they are the best. Im about ready to take this refrigerator to the dump and get a GE.

We purchased our Viking 48 built in in 2005 and during the next two years, had (11) service calls to either fix the ice maker or the temperature control module. The ice maker never functioned properly and we finally replaced it at a cost of over $550. Their service rep. actually argued and yelled at my wife on the phone because the item was out of warranty. How in the hell can any company stand for that type of customer relations and expect people like us to recommend their products?? But there is a light at the end of the tunnel and there are some companies that still know the business of good customer relations and that is Wolf / Sub Zero. Point in fact, my double oven control unit went out. We called the Wolf service center and asked them if there was anything they could do for us to minimize the cost of replacing the module at $760.00. They immediately said that they would waive the cost of the parts but we would have to pay a service fee of $125. DONE DEAL. By the way, the unit was ten years old. I tell this story to everyone who will listen, perhaps Viking will, someday. To be fair, I did find out that there was a recall on the refrigerator door pins that could break and the door could fall off. I called and they were very nice and will cover the replacement costs and parts 100%, which they should on any safety recall.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.

Our Viking refrigerator was purchased in 2002. The side-by-side style and drawer system looked great when purchased. In the first year under warranty, the bottom slide-out drawers and hinges snapped off and broke several times. The tracking was replaced as well as the entire drawer system. The motor broke, drawers cracked, compressor broke and the sealer to the door replaced. I think everything was replaced in the first year. Now that its 2013, every side holder on the door side are held together with duck tape. The ice maker stopped working a long time ago. Drawers lost their handles - all broken off. Compressor is out and the bottom drawer a joke. Doors dont stay closed. The alarm goes off randomly when it wants to have to get out of bed to press the alarm off button several times a day. We still have the recall replacement hinges for the doors uninstalled as of yet. Apparently, the doors can fall off randomly and hurt people. Viking offered a discount for a new refrigerator if we decide not to get the hinges replaced. However, I am not sure that will solve any future problems. We should have purchased the competitors brand, which was slightly higher in price. Tried to see if they would offer anything more than the 1 year warranty. Nothing offered except a discount on a new one.

I have no questions at this time. We are very pleased with the unit. It has significantly increased the quality of oven baked goods. It was the most expensive appliance we have purchased until now but it has made cooking so much more enjoyable. Thank you.