Viking had been recommended by several people including our son and daughter-in-law who had one for a long time. The range we received over two years ago turned out to be just froth with a series of problems and we had various Viking repair out there. We received a factory replacement about two months ago and theres been one little igniter issue. But that was fixed and were back on board again. If it wasnt for the repairmen who knew our problem, we still wouldnt have one. We would have thrown it away. It was terrible. We just plainly could not continue with a device that was so unpredictable. The oven knobs got incredibly hot and the fan was really noisy. And it repeatedly would shut itself off. I would never buy a Viking stove again. And the one we have now is working much better. It shut itself off, but it was the igniter and the repairman fixed it. But the knobs dont get hot and the fan is extremely quiet. And thats so much nicer than we the one we had that was extremely noisy which almost shake the house.Viking made some changes with their service and repair facility and model. They went to an outside supplier that made multiple visits but had no knowledge of Viking as far as training. But when we finally got to the Viking employee that takes care of the State of Washington, Idaho, Montana and Alaska, he has been great. If it wasnt for him, we probably wouldnt have that stove anymore.We went through a lot and there was not a lot of support from Viking. I started keeping a log on Microsoft Word and its now over eight pages. And of all the various different calls, their replies, the kept emails that are incredible. But anyway, its just been a long journey. You got more than what you want to know.I went on Facebook at one time on their website to say how much trouble I had had and they replied with, Oh, well call your Viking such and such. We dont want this to happen. But it didnt do any good.

So far, I love my Viking range. It feels very solidly built. I like the way the burners are quite hot but have a lot of control. I bake a lot and the heat is very consistent. It works great. Also, it is easy to clean. Im sorry I didnt buy this sooner.

I wanted a 36-inch range with six burners, but not so many people made them back then. Ive had one from Viking Ranges and have liked it. So, I recently bought a new one at Best Buy and the team there was great. However, my first one was made so much nicer and everything was heavier. They dont make ranges like they used to now, though I would be perfectly satisfied with it if I never had my first one.

Viking Ranges is a name that speaks for itself. Everything I’ve ever heard has always been good. We went with them because of the reputation and we were dealing with the warehouse that had one Viking stove that was the right size and had the right looks of it. However, there were a lot of issues. One of the burners didn’t work and the oven would turn itself off after I turned it on. It also wouldn’t maintain the heat. It would be cold in the front and hot in the back. We had a company come in at first, but they kinda oversold themselves and they didn’t know what to do. They put it back together and said they couldn’t fix it. Another fellow from a different company came and we were super pleased with him. He was very professional and he knew his stuff. He seized up what was wrong. Our dilemma was we don’t have a gas line, so we had to go with propane and we bought a stove that was not propane.They had to alter it. The first company thought it was just a simple fix, but it wasn’t. They had to adjust all the frames. The second guy fixed it and ordered the parts, although it took forever to get the parts. But he consistently called us and said he was working on it. They were supposed to be coming and it did. He called, came, and fixed it. However, it was a new stove, so I don’t understand why it has so many things wrong with it. Everything’s working fine and it’s good now. It maintains temperature. I made some chocolate cookie chips and they came out great. On the bottom or on the top, they were perfect. It’s a wonderful stove, but I’m a little apprehensive to recommend it because of the start-up problems we had. It definitely was a problem when we got it and it was not lightweight. You don’t wanna be taking things in and out because it is a big stove, it is a double oven.

We purchased our Viking 48 built in in 2005 and during the next two years, had (11) service calls to either fix the ice maker or the temperature control module. The ice maker never functioned properly and we finally replaced it at a cost of over $550. Their service rep. actually argued and yelled at my wife on the phone because the item was out of warranty. How in the hell can any company stand for that type of customer relations and expect people like us to recommend their products?? But there is a light at the end of the tunnel and there are some companies that still know the business of good customer relations and that is Wolf / Sub Zero. Point in fact, my double oven control unit went out. We called the Wolf service center and asked them if there was anything they could do for us to minimize the cost of replacing the module at $760.00. They immediately said that they would waive the cost of the parts but we would have to pay a service fee of $125. DONE DEAL. By the way, the unit was ten years old. I tell this story to everyone who will listen, perhaps Viking will, someday. To be fair, I did find out that there was a recall on the refrigerator door pins that could break and the door could fall off. I called and they were very nice and will cover the replacement costs and parts 100%, which they should on any safety recall.

I purchased the VGCC5304BSS Professional Range and had it professionally installed. We immediately noticed a very strong gas smell. Viking sent their service person out (who complained to me about having to drive so far). The oven was not lighting because the spark plug was not positioned properly. It still has gas smell and the knobs get hot when the oven is in use. Viking sent another service person who adjusted the burners and grounded the oven igniter, still there’s the gas smell. We had the gas company out numerous times to check for leaks. They have said the problem was with the regulator inside the range. I contacted Dale Person, VP for Business Development and his office assigned Bonnie ** as our contact. Bonnie does not answer her phone, does not return calls, and does not care one bit that my house gets filled with propane gas. Since their service company, Distinctive Appliances, has only 1 person for Viking service, and he must service 4 states, the earliest he can get to my house is April 4th! Viking will not refund my money. Viking will not replace the range...basically Viking will not do anything. I have now been without a working range since March 3, 2012. I wish I knew what options I have. I think I should be compensated for all of this! Buyers beware!

We were looking at gas range at the store and Viking was the one that we liked. It's made here in America and the quality is good. My favorite feature is the conventional oven. But when you open the oven, it has a metal sticking out that if you clean it, you'll be able to feel it and it may be dangerous. You can cut your finger. We didn't realize this until my mom was trying to clean it. So I've been trying to get them to come out and see if they can fix it, but I haven't heard from them.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - wont lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just dont work well! Ive learned my lesson. I will never deal with Viking or Ferguson again.

We bought this range 10 years ago, brand new for $6000. We have had it repaired by Viking authorized dealers 4 times over the years for $500 each time. All problems were electric failures. I wrote to Viking the first time it broke, (on Thanksgiving no less), after owning it for 18 months, and they never responded. They have poor customer service and do not stand behind what they sell. Our range has broken again and were done with it. Well be selling it on offer up. I would advise never buying a Viking product.

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

The Viking range I have is really, really good so far. And my wife would probably say that the oven is what she liked best. It works great. We set it and it does its job. The dealers were friendly and very knowledgeable. Everything went well. With the exception of Pacific Sales that sold them to us, they were the worst people in the history of mankind. But Viking itself was great.

We liked what we had heard about Viking then we have a friend that put in a Viking and we liked the setup of it. We got the built-in refrigerator and its not as deep as a regular refrigerator, which we like because things dont get lost in the back of it, but its taller. We like the door, the freezer section in the bottom, and the way that the drawers are self-closing. We can arrange them to where we have a place at the bottom that we can put platters into or a pizza box or whatever we want to. We also like the fact that everything was made out of metal. Aside from the refrigerator, we also got the French door double oven, the six burner cooktop with the griddle and thee optional griddle, the vent hood, two warming drawers, and a microwave, from Viking. We love the quality of our Viking appliances and we would recommend them highly.

The new house I bought already had a Viking range and everything else, except for the refrigerator. I then bought a Viking fridge. All is great except with the ice-maker, which is annoying. Ive already had to have it replaced. Its a brand new machine, and every time I open up the door, the ice falls down. It is horribly designed. They should have figured it out. The ice machine is not one of those where you put a cup into it. Its just like a normal ice machine where one has to open up the door. So every time I open up the door, the ice falls down the back side and then I cant shut the door until I go down on all fours and pull it out from that.

I do a lot of cooking and I wanted a range thats really good. I ran into Viking on the internet. And then, I went to appliance stores to look for them. I got one and I love it. My Viking Range cooks so much faster than whatever I had before. I got the one that has the gas on top, because I want a gas range. I like the electric below and the roll out shelves that has it in there. Theyll pull out heavy stuff. I like the fan and our only trouble was when we tried to hook it up, the gas hook up was not in a very good position. The guy that we had here to work on it had to add to it, because the pipe for the gas did not come out the back. And then, he had to build a pipe up higher because I dont have gas on the bottom. The fan blew out, so we had to have somebody come back in and they didnt have service people around us. We had to wait about a month to get a new fan for that bottom part. But they were really nice when they got here. They adjusted my burners for me.

The last one I had was a Viking Range. We had it for 18 years and it finally kept locking and wouldnt open so we couldnt keep it because it was really a nightmare. The company that sold me the oven at the store were responsive but they said they didnt service them. They gave me the numbers of some Viking dealers and nobody called me back. I kept contacting Viking directly and it took a long time. Finally I had to call the dealer back and say, “Look, you gotta help me here.” And they did. They found me somebody to service within the area. It was great but Viking itself is hard to access. They need to be more user-friendly. Getting treatment for the one that was broken and wouldn’t open was impossible. We got a new one because it was the only thing that fit into the space that we have on short notice because I was giving a party for about a hundred people. However, I wanted something that was easier to clean and the stove top is awkward to clean. Im getting to the point where I care less about aesthetics anymore but convenience.

We installed a Viking range, wall oven and microwave in 2006. In the first few years, we had to repair the range for not igniting properly and the wall ovens thermostat. In 2011, the thermostat on the wall oven stopped working (twice now) as well as the thermostat in the range. This is not a thermostat that is just a bit off. It is so off that they make the ovens unusable. We have been trying to install working thermostats since September 2011.First, the part was back ordered for three weeks. Once installed, it did not work. After three subsequent visits from the appliance repair company, during which, technicians at Viking insisted via phone that nothing was wrong. That repair company found it necessary to hand it on to the distributor, as they had no confidence that Viking could even provide a thermostat that would work. They agreed that the thermostats were broken, but wanted to charge labor, even though we were within the labor warranty guarantee. I wrote the owner of company with a complaint but there was no response.Now, the distributor is refusing to come out again saying that they were doing us a favor by coming out the first time. They did us a favor? Horrible, horrible product and horrible, horrible customer service.

I have an electric oven from Viking Ranges and it works okay. They had somebody who was very good at installing it. The only thing is we have a little problem with taking one of the racks out in the oven. We have no problem with the others and we can pull them out all the way. We have a problem with holding one of them and we thought maybe were doing something wrong. If I cant figure it out, Im going to call somebody to look at it because I have insurance on it.But other than that, I like it. I like that I can go off to the other side on the top and that I could move from one area to another easily. I like that its apple red because I dont like the stainless steel which is so hard to clean. I also like the way the knobs are covered from the top and its size. I like everything about it. My friend also has a Viking and she only has broil and regular bake on it. I like the simpler one but mine has all these other options that Im working on how to figure it out. I recommend it and I already had to a friend because of my experience in New Hampshire.

I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

My Viking dual fuel 4-burner range was a disaster from the start. It’s now in its 6th year and the igniters chirp nonstop for five or ten minutes after turning on a burner. The bulbs in the oven have burned out and are stuck. Two separate repairmen have not been able to remove them. The oven is small and cant even fit a large turkey. The quality control is terrible and the product is shockingly bad. I wanted to buy American, but it was a big mistake.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so thats also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I dont have that, maybe I want to have the shelves instead.Also, the control panel lights up and temperature cool zone can be adjusted to cool whatever food you’re storing and it will keep it at that temperature plus the dial setting can be easily accessed because it’s in the inside of the door. Thats very helpful because with other refrigerators, they have it in places where someone cant even reach.The only issue that I had was that I had to have the refrigerator replaced 3 times because of the doors being not aligned and even. They tried to align the doors but the top part was wider open than the bottom. The store said that they couldnt do anything with it because the wheels in the back were not adjustable and they could not also adjust the doors. They could only do operating on adjustments. I called Viking service and they sent a repairman who said that it was actually defective and I need it to have it replaced. The reason it happened twice is because the store said, Well order a replacement, but when it came, one of the doors was dented. Theyve had the same issue, and they were not going to leave it with me. Theyre going to take it back.The store said, If youre not happy with the Viking maybe you could choose a different model or a different refrigerator. But even though the Viking refrigerator has those issues, I liked it and was already in love with it. I couldnt find that different selection. So then they delivered a new one and it was better than the other one. It wasnt wobbly but it still had an issue with the doors. However, when the repairman came and told me that it was defective, he said the doors could be fixed but not the wobbly part. They called the service again and I said, I got the replacement refrigerator. Can you come fix the door? They did, so now its good.At least, they let me keep the refrigerator until I got the replacement so I was not without a refrigerator. But because it was a special order it would take long time, like in a month. I wasnt happy because of everything else, but regarding the unit itself and how it operates, I would definitely recommend it. For the price, its great because it competes with the professional refrigerators.

We purchased a 36 Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedmans appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

I wanted a Viking range and we purchased one from P.C. Richards. The guy we worked with was a very helpful, nice man. We started the renovation in July and since we’re doing everything ourselves, it took a lot of work to get everything ready and the people from the dealership were very patient with us. When we were ready, they brought the different things that we needed when we needed them as opposed to everything at once. It worked out very nicely.So far, I haven’t had much time to do a whole lot of stuff with our Viking. I’m still getting used to it. I look at it and I’m thrilled. I like to bake and cook and I’m just waiting to get the time to try out different things with it. I like that the shelves are easy to move around. It helps out a lot. Also, they gave a lot of instructions on how to set things up inside the oven to make sure I can cook more than one thing at a time.

Ive always bought Viking products, and its been that forever. All their ranges, especially, have been terrific. I got a dual fuel range this time instead of an all-gas one. I bought it in an open-box store, so I didn’t have to deal with the Viking dealers who are inflexible on pricing and everything else. Ive had my old Viking range for 30 years and its still working fine. So, the new range is just an upgrade for my wife. The product is great and I love it.

I was very happy with the quality of the Viking Range. I had a Viking gas range for probably 12 years, and this time, I went with a Viking induction range because my house didn’t have gas hooked up. Im still trying to get accustomed to the induction range because its different than gas. But I love the way that its easy to clean. It looks great. The control knobs and everything are really sharp looking.I would buy a Viking product again. However, I did not have good experiences with the dealers. I had been trying to buy a Viking range at least two months before I actually got to purchase it because I was already a Viking customer. Every place I went to said they were not doing Viking anymore. They said they were phasing it out. So, I was just kind of laid back and waited, and then I contacted Viking directly and tried to get information on my own. I finally went to Nebraska Furniture Mart, and they had given me the runaround the first time. The next time we went, I found somebody that would sell it to us, but they didn’t have much in stock. We had to buy just from a picture.

My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.

Viking Combi oven model vcso210ss - This is an unsafe product. The trays on this small unit have no stops. As a result of this design defect, the trays slide forward and down. Because of this downward motion, anything on or in the tray has the potential to splash or fall onto the door, which pulls down, or onto the hands of the consumer. Fortunately, no injuries to date but will probably use mostly in the microwave mode which requires no tray.

We went to Best Buy and we decided to buy a Viking refrigerator as I had heard that it was the best product in the market. Weve also had a Viking stove for 10 years. However, the refrigerator we got stopped working one day. It was not freezing. I called Viking and they sent me a company to do the service. They needed a part as there was something wrong with the motor. Now we’re still waiting for that part. So far, we havent had good experiences with the equipment we bought from Viking. The dishwasher we got was a problem also. Now I have to pay $500 because the motor went bad.

We thought that there was an issue with the range. After speaking with several people, those individuals from customer service didnt know about the product and how it works. So, we had to have two specialists come out to look at it. The first one couldnt give us an answer, and the second one looked at it for about two minutes and said that the issue we were having was completely normal. It took us about a month to feel like we were using it safely before someone said that and we didnt expect people on the phone to know exactly what the product is. We havent used the range to its full potential as of yet but were happy with it.

I liked the way the Viking Ranges looked. It’s great and the quality is good. I’ve used the range a bit, but I haven’t used the over part as much because I have a wall unit and I tend to use that a lot more, and it’s Viking as well. And in comparison to what I have, the range is fantastic. There’s more surface space and it’s easier because I can put all my pans on top. I love it and it heats well. Although they’re expensive and I’m paying for the name, I like the idea of Viking. We had looked at a store and then my husband found a place online. He compared the prices and there was a better deal on this place online. So he ordered them online. Also, our interactions with the Viking reps were fine and the lady was nice.

I was a little intimidated by this range coming from my flat top electric. But, its easy to use. Its accurate, the oven heat up quickly. My only qualms are that there is no audible tone when the oven has preheated and there is no clock and/or timer. Its a beautiful piece of equipment though.

Last night I turned off our Viking Range Oven and it wouldnt turn OFF!! Temperature was up to over 500degrees before we finally turned off the gas supply!! Called Viking this morning and they basically said my stove was out of warranty and gave me the number of a service company in the next state.

I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.

We like that Vikings were brushed stainless. So, that fits with our current appliances. They have a nice, clean, sort of no-frills look. We got the ceramic top mostly because we dont have any venting in our house, and it would be a real rigamarole to put in. We would have preferred the gas range, but so far, the ceramic range is working really, really well for us. Its easy to clean and it looks nice all the time. It works like a champ, so were really tickled with it.The Vikings dealer was wonderful. Everybody was very knowledgeable, and they understood our specific constraints. Once we saw the Viking line, we really wanted to stay with it, and they were able to match us up with what we needed. We also purchased a Viking dishwasher at the same time and I registered both appliances. During the registration, there were a couple of numbers missing from serial numbers that didnt match up. That was a bit of a hassle, and I couldnt really complete the registration online without some help from tech support. But overall, Im very satisfied with Vikings.

Our Viking Adventure. In 2012 we started planning for a major remodel to our home, and part of this was gutting and updating the Kitchen. One of our choices for the kitchen update was an 8 burner (6+griddle) gas and electric range. We had always been Thermador and Sub Zero people having used these products with no issues in two previous homes for 25+ years.Viking had always had a big reputation in the range market so we decided to try one of their products and in early 2013 we purchased a new Viking range from Setzers Appliance in Ocala, FL along with other non-Viking major appliances. The range was installed in fall of 2013 by a professional installer, along with all the other appliances, at a charge of 250$ per appliance. Initially we were thrilled with the new toys but then the igniters on the range had to be replaced. This was covered under warranty. Then the doors started sagging and wouldnt seal. Viking tried to fix this on two occasions but the issues never did get resolved. Then the small oven wouldnt maintain temperature, often being off as much as 100 degrees. The range was still under warranty and they attempted to fix this... they got it close but it never did work reliably. There were several service calls over the next few years, all documented and covered by warranty covering mainly issues with the ovens not working properly. We also had a very... irresponsible and grouchy, shall we say? local service person in the Gainesville, FL area.In August of 2018 the small oven again started not maintaining temp by more than 100 degrees. We called our local service man and he gave us an appointment time a week from that day... which he missed. We called him after the no show and he said oops, I forgot.... be there by 1 tomorrow. He showed up, turned on the oven, borrowed a thermometer and said the bad news is you need a new control board and it is 600$. We told him to hold off until we contacted Viking and he took his check for the service call and headed down the road.We contacted Viking and the service rep said to have the tech email him the info on the range so he could see if Viking could do anything despite the range being out of warranty because of the extensive list of issues on the service history. We called the service tech and he said he was driving and would call back for the email address when he got back to his office. Never called. Called him a week later, again, driving... will call back when I can. Never called. This went on for almost 6 weeks before we contacted Viking again and laid it all out... he was very helpful and said, Send me all this in writing and I will see what I can do and try to find you another service tech. After a month or so it boiled down to sorry, nothing we can do including apparently the inability to even provide another service tech in all of north Florida.We are now pursuing getting the range repaired on our own and with a rather bad opinion of our 13,000.00 Viking range. It may be petty but I take some small pleasure in knowing for a fact that at least three other couples purchased products from other makers after hearing about our experience over the last few years. So, while I know there must be a reason for Vikings reputation over the years I and my wife are... less than impressed.

This is the best oven Ive ever used and Ive used some fancy gas ovens. Water boils in like 2 minutes, the oven heats up insanely quickly. Prior to this, I wasnt a fan of electric ranges, Im never going back to inefficient gas ovens.

Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasnt a big deal. We got the professional series and its quality is good. One igniter wasnt working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty. The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I dont wipe it immediately, which when I’m cooking Im not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.

Viking is a popular brand. I’ve owned another Viking stovetop. So, when we moved in to this new house, we put Viking in everything. The quality is great, and it was part of the reason why we bought it. I like that our range works. It does everything that we’re asking it to do. It’s what my wife wanted. It cooks great egg, and then cooks everything else fantastically. I’m very pleased with everything I got from Viking. It’s my second go-around to buying Viking appliances and it probably won’t be my last.

The builders put Viking in the brand-new house which Ive only had for over two and a half years now. And Ive had trouble with both my refrigerator and my stove. Although, I had Vikings before and the refrigeration was okay parts of it get really, really cold and even the bottom drawer actually freezes things. I was disappointed within a few months after we got it. The dairy product holders were both cracked and when you open the door, all the butter falls out. It took me a very long time to get it fixed because the dealer’s contractor was not responsive. I was informed that the warranty on that was only three months, which I thought was crazy on Viking since a Viking product is so expensive. It took me over a year to get that done and even spent the year leaving messages back and forth and got me assisted for it to be taken care of. I ended up just finding the manufacturer and ordering the part myself. I paid for $370 a piece which I thought wasnt right. I didn’t speak with a Viking customer service but I dealt with Ferguson which was the distributor that sold the Viking to the contractor. The experience was not okay. I had to get really mad and involve the contractor to get it done. The rep felt really bad once I called the contractor in and promised that would never happen again. So, I havent signed with Vikings again. I’ve heard another person in this neighborhood who has Vikings and had the same problem with her dairy product holder.

Ive seen Viking Ranges in the past in the stores and we decided to go with them because of the quality of their products and name recognition. We got a commercial pipe stove and we like the way it looks. We do a lot of cooking. We bought the range at National Appliance up in Wilmington, Delaware and they were very helpful and very knowledgeable. They walked us through the different competitive brands such as Monogram, Wolf, and Viking. They showed us the pros and cons of each one, and what other consumers that purchased them liked over what model over the other, which led us back to the Viking. So far, our range is everything I thought it would be and the glides in the oven racks are our favorite feature. We also try to maintain the oven and clean-up has not been an issue.

30 Double French Door Oven - I must say that I am extremely pleased with this product! Being a Chef, I am very particular on whats in my home kitchen, seeing that my wife and I like to entertain (as my time permits). This oven has exceeded my expectations. Not on just looks, but performance. It heats very quickly, cooks/bakes very well, and the temperature probe is accurate. Its a real eye-catcher when someone walks into my kitchen.

Viking support has been good. There were a couple of issues with my range when it first arrived but they found somebody local to repair it. They found time on the schedule, fixed my range, followed up and they came back. It was all positive. We really like our range. But it should have arrived without any problems.

My first Viking range got damaged in shipping. The frame got bent and they had to put a new plate at the bottom. The door was warped too and it wouldnt close. Viking wanted a second opinion and the tech came out and confirmed that the range was damaged. Viking then sent a new one in which came within a week. However, the second was damaged too and the kickpipe at the bottom was bent. So, they put a new one. Thus far, I love the burners. On our old range, only one of the burners got hot. The other wouldnt boil water so I love the fact that both of my burners this time around are both really high-powered. Customer service at Viking has been good too. When they put the first range in, the top was scratched. When they put the second one in, it was scratched too and theyre replacing the top of the range currently. I figured that when their crew slides the range in, their guys belt buckle would scratch the top of the range because the scratches are in the same spot. Still, Viking took care of everything and I love my oven. Id definitely get a Viking again.

I like the aesthetics of the Viking Range and the way it fits in the kitchen. It’s also decent quality. There are higher-end ones but I’m not one that’s gonna spend that kind of money, and even this is overkill. But this would be a better choice. Also, at the time that we bought it, there was a rebate on the range with the hood so that also persuaded us a bit.

I like the range and the dishwasher seems to work well. But the refrigerator was kind of a disappointment. Weve had repairmen out four times in the last couple of months. I thought maybe they finally fixed it, but it’s still not quite right. We built the whole kitchen around it. If anybody asked me right now, I would say I wouldnt go with Viking.

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

Ten years ago, we saw Viking ranges when we did some other kitchen. We had bought a Samsung Dual Fuel and it was a month-old when it broke, so we sent it back. They brought us another one and that one broke too, so we decided not to go to Samsung anymore. We went out to look for a stove and where we had just remodeled our bathroom, they had a kitchen display for all their kitchen wares and were moving showroom, so all their kitchen stuff were on sale. The Viking Range was 50% off. It was $6,000 but we got it for $3,000. We were looking for a stove, so why not? Ive only had it a couple of months, but I like it. However, Im not crazy about how I cant get it to simmer low enough, and the blue light that clicks off and on, so I dont really ever know when the ovens preheated. Theres no bell that dings and says that its ready, so Im constantly looking at that light to see if it has preheated, and I wish there was. Also, I miss my drawer in the bottom where I kept all my cookie sheets and stuff, and the Viking Range doesnt have it. We had to take our microwave out and get a downdraft, and that was a bummer. It wasnt really a Viking dealer who sold it to me. It was a Fergusons Plumbing lady who did. On the other hand, one thing I do like about it real well, is the way the telescopic tray pulls out in the center.

Built a new home in 2011, my ex wanted an elaborate kitchen that would be functional and fun to entertain in. We purchased Viking refrigerator, freezer, 2 dishwashers, 12 gas burners and 4 ovens, because our impression was Viking was top of the line. Turns out the line begins at the rear. The dishwashers never worked properly and I discarded them after 2 years & numerous service calls. The burners took several trips and replacement of the castings to get them level. The ovens take forever to reach temperature and each one takes a different setting to maintain required temperatures.Both doors on the refrigerator and freezer have sagged and required adjustments. Currently, we have been waiting for a month for a part for the refrigerator, in order to get the temperature under 50 degrees. Called yesterday again and was told that the part was on order and coming from the factory. I asked if it was coming by Pony Express, hello Viking have you heard about FedEx yet? Good thing I kept the 15-year-old Whirlpool or we would be eating out of a cooler.

I wanted a nice, basic door cabinet refrigerator that I can slide it in, but not built in. Ive done the research on the competitors and Viking Refrigeration always had a high rating. The quality is good and I like that I can really see well in there. I’m very satisfied. I bought it from an appliance store, and I can’t say that they know what they’re doing. I also needed a range, but the appliance company didn’t set in there right. The range arent as good as they used to be, but our refrigeration is good and I would recommend it to anybody.

Insulation is saturated and has been dripping for at least a couple of years in what is now a 6-year-old refrigerator. Viking said it couldnt be repaired and that the problem was caused by South Floridas humidity. Come on. Viking is manufactured in humid Mississippi! Viking offered a special replacement discount of 20% for a limited time. We are talking about several thousand dollars here. Still living with this miserable and annoying problem. Time to vent our displeasure. Model VIRB364RSS - Cost of this 36 all refrigerator unit was $4,122.00 in 2013. P.s. We also own a Viking all-freezer, induction cooktop, thermal convection wall oven, microwave and warming drawer. Vikings response to what was obviously a defective product---disheartening and weak.

Were happy with the Viking range. I like the gas burners and the functionality of the oven itself. Their customer service overall was good when I called them to resolve a problem. They were responsive and positive.

The house we purchased had a Viking Range and it was un-repairable according to our insurance so they said, “Replace it,” and we decided we want to keep the same. The one we had before was a four-burner and we replaced it with a five-burner. But my wife wants me to call on it for service now because the guy who installed it said to do a deep cleaning right away. So we did for like two and a half hours and after that every time we turn the oven on the fan has a weird noise it didn’t have before. Before everything was nice and quiet. We could hear the fan coming on exhausting the oven. And then after we did the deep clean -- the high temperature clean, now it sounds like the fan is hitting something. When we installed it the place I bought it at said that they would be putting in something like anti-tip or something to the oven so if someone stands on the door the oven wont tip over. But they did not put that in. We also ran across some problem when we were trying to fix the original stove. The cleaning function would not work on it and the burners wouldn’t fire up every time. We had to use an igniter. But I had maybe four different people out here to look at it and said, “No, we don’t do this Viking.” They wont do it. That had scared my mother a little because we were remodeling her apartment and she was thinking of getting Viking but were not too sure now because its difficult to find service for them. Not everybody deals with Viking.

Viking was having a deal where if you buy three of the main appliances, there would be a discount so I bought their refrigerator. It has a little space on the bottom that can fit a whole pizza box and I like that. It also has a wide freezer that has a lot of storage space in the separate freezer. But the unit has been with me for less than two years and it already needed repair. There was an electronic component on the defroster that went out. It was still under warranty, so I went back to the appliance store and got the name of the person that they recommended. I had to go online and make sure they had the warranty information and had to schedule a repair. Then they had to order the parts and the repairman had to come back a second time to install them. Aside from that, every one of the plastic drawers that pull out has hairline cracks. I talked to them about getting those replaced and Viking told me that since its a cosmetic issue, its not covered by the warranty. Also, when we were doing the repair and were taking out the glass shelving, the glue on the bracket that attached it to the glass came off. Its not a big deal because it sits on the glass, but it’s another example of why I dont see the unit as high-quality, like how the repair and appliance people described it. I also bought a Viking range and it works well but the preheat cycle takes a long time. I wish that there was more versatility and I would do away with the grill and just have a griddle that was two chambers wide. I was also disappointed that it doesn’t have a clock or automatic cut. So I feel that for what I paid for, I got a very low-tech item.

When I bought the house, a Viking range was already here. I had to have a repair done on it and they quickly put me in touch with the service repair person in my area. They seem very professional. The repair person then came out and replaced the door because it’s not shutting correctly. He then told me to use the self-clean feature because that would warp the door and burn off the electricals. The quality of this range is good overall, and the big gas burner in the middle is my favorite.

I always liked the look of Viking ovens and since Viking always seems to have a package deal sale, we got suckered into buying the package and “saving” some money. The Fridge is awful. The door is too heavy and constantly breaks. They will send someone to fix it, but it is a temporary fix. A band aid. We have thrown out hundreds of dollars worth of food because this fridge door will not close right (very bad design way — too heavy). They will not do the right thing and replace the fridge. I wish we bought the other brand that’s a bit more expensive but actually lasts and is built right. Don’t fall for the bundle deal. There’s a reason they offer it.

I truly love my Viking range. I got it for less than half price, so I was happy. It was a floor model, an upgrade for a good price for what I was planning on getting for our kitchen, and it looks awesome. I use it a lot. I just wish it had a lower blow. It is kind of thermonuclear sometimes. Also, I wish that the oven would heat up a little faster. It seems to take longer than the range we had before, which was a much lower end. Other than that, it is all good. I would totally tell people to go for Viking.

When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

I have owned the Viking Professional gas range for about 16 years. When it was first delivered the oven door was adjusted wrong, the glass had slid leaving an 1/8 opening and closed improperly. Viking factory representative told me that the door adjustment wasnt covered under warranty. After paying $5,000 and no warranty for shoddy work. I called Viking representatives in almost every state. Finally found a dealer that gave me information how to correct the problem myself. I had a local serviceman out several times that charged for service and said, Dont expect warranty service. That is exactly why he stopped carrying Viking gas ranges. The range has never cooked or baked correctly from the day it was installed. Viking only gets a 1 star because it is the lowest I can give them. I would never buy another Viking product.

I moved in November and I wanted a gas stove. So I found a plumber to put the gas line in and I was either going to buy a Viking or a Wolf. But I read reviews and decided on Viking. I purchased the range from a small store and everyone there was extremely friendly, extremely knowledgeable and very happy to show me all of the wonderful features. They were fantastic and made sure I was happy. I also love the range. Its the best stove. The burners go all the way down to a tiny steamer and thats one of my favorite features. I love the telescopic shelves in the oven, too. I have some back issues and with the way they pull out, its easier for me to get things in and out.

I read the review from C of Cleveland, OH Nov. 21, 2019 and decided to provide my own feedback. We installed a Viking Double Oven over 10 years ago and it stopped working correctly after 3 or 4 years. We havent been able to use the lower oven for over 3 or 4 years. It keeps giving a cooling error, then stops working. The Birmingham Viking certified service people have replaced several parts including the control panel. Now Viking is trying to say that it was installed incorrectly which is total baloney! Just an excuse from Viking to get rid of us. We made SURE the contractor and cabinet builder followed the specs when it was installed and the installation was approved by the Viking Dealer. So this $6,500 unit can’t be repaired? Spend a third of the price and get the same quality with another cheaper brand!

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

About 6 years ago, we completely remodeled our mix and match kitchen to all Viking products. We had a range (6 burners), hood, dishwasher, built-in fridge, microwave and warming drawer. We have recently moved and want to update our new kitchen with Viking as well. Im researching product to see the reviews on their newer models. I really am shocked at all the negative comments. I just thought with all the negativity out there, I would jump in to say I have really enjoyed my beautiful kitchen for 6 years. I am very anxious to outfit my new home with Viking! Our family and friends spend a lot of time in the kitchen and it has yet to let me down.

We own a 5-Series Viking Dual Fuel Range which we purchased approximately slightly more than three years ago. (Largely on the strength of its so-called superior warranty). We are by no means heavy users of this appliance. Recently the electronic control unit failed, and rendered the stove useless with the exception of standard Bake at 350. The Service Dept told us its out of warranty, and the technician wanted a kings ransom to repair out of warranty. After all we read, wed hoped the new ownership would have turned this around, or at least stood behind their product. Neither has happened. This is so disappointing. We have purchased a genuine Pro-style Range with our local Dealers sound advice. This three year old piece of garbage is headed to the dump next week. Dont believe the false hype (we were told by our local Dealer that Viking is fabricating and publishing false endorsements on their own website) and stay away from Viking at ALL COSTS!!!

Viking is a well-known name in the industry and their range was the highest and top of the line range we can use without a direct overhead exhaust. However, we didnt have a good experience with it. Every time the exhaust fan came on, it vibrated and made a terrible noise. It was intolerable. Their service guy said it wasnt leveled but it was leveled fine when it was installed. Nobody could figure out why it was making the noise when the exhaust fan came on. I said, Obviously, somethings loose. Its vibrating. And it took them seven trips, two different service companies, to figure out what it was and it doesnt do it anymore. It was very frustrating on our behalf. Wed probably not buy their product again because of that. It was also delivered with a broken grate on top too. I had to go into the showroom and exchange it for the grate they had on the display. From day one, when it was delivered with a broken grate, right away I was upset. If I spent $500 or $1,200 for a range, Im okay. But it was $5,000 so Im expecting something to be worth $5,000, not a vibrating thing that was making noise. I have a service contract that I paid another $500 for so they have to come to me. It looks beautiful and it works great now, but the first year and a half was a disaster. And Im not quite sure how they fixed it and if its gonna hold up long enough. It was probably dropped or mishandled during its original shipment from its factory to its final destination that was why these problems came. Till today, its working fine, but Im not happy with the whole experience and would definitely not recommend it.

Friends who had Viking in the past had good things to say. But it was the quality and the nice looks of it that made me decide to go with them. However, I was surprised that the hinges on the door had to be replaced so soon. The oven is about three and a half years and their warranty was only three years. The dealer was great though. When they called, they were engaged and got back to me right away. The oven is great. It has a good temperature and it feels very durable. Overall, I had a good experience with Viking. Ill definitely call them again if I ever should.

Unbelievable, but after 3 months and some limited use, our outdoor grill burned through the light wires and short circuiting the house. After finding the tripped fuse switch, we tried it again with the lights off. It worked once and then the burner fell off as it had melted. Viking says that this $6,000 plus range actually wont let us close the canopy and heat it up. They said to just put the food on and it will eventually get done (have they ever tried a turkey or even a chicken breast). They say that people call in all the time with burned wires and knobs falling off, and that you really arent supposed to warm it up (contrary to what the manual says). In fact, the canopy thermometer must be a decoration as its never going to go up at all! Id like to return this sucker, and I do accuse this company of fraud!

My wife wanted a Viking from years back. We liked the quality and professional look of the range. If the chefs use it, theres got to be something to it. We knew what we wanted and their team got it for us. Its an excellent machine. Its our first gas stove and weve only had it for two months but everything is working as expected and as advertised.

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

We went to the appliance section of Best Buy and we were looking at different kinds of range. And then that’s how we came up on the Viking. We read reviews on it. I heard that it would outlive me. The saleslady was really nice when I bought it and so far when I cook it’s like half the time. I didn’t know the burners are big. It’s awesome.

We have known Viking for many years. The Viking Range was high-end quality and we wanted a commercial type of stove. We bought it from a dealer who was very nice and helpful to us. So far, the range is wonderful. The oven cooks very quickly and it’s different from any other ovens I’ve ever had. I like the convection in it. I also like the fact that we have the grate on top where we could grill. Although we bought that separately from the stove, you could grill things on it and make pancakes on the other side. The oven is sturdy and easy to clean. But Im not too happy about the shelves. They dont come out very easily and they stick out a bit. You cant get a round pizza pan in there. Also, the fascia came bent twice. It came right off the box that way. So the second time, we just had the installer push it back up. But all in all, our experience with Viking has been pretty satisfying. The oven works very well as far as cooking food.

I just sold my 30 Viking range (to a guy that refurbishes and resells them) and have never been so happy in my life! What a complete piece of crap and absolute horrible customer service. I purchased brand new in 2008 and after a couple years of moderate use the oven began to cycle off during cooking and would not cycle back on. I spent over $1000 with two different Viking Authorized repair companies to replace the computer control board, the thermostat, and sensor, only to have the exact same problem. Viking customer service provided me with zero help. The repair guys both told me that they encounter the same problem with countless Viking ranges. Im giving Wolf a shot - hopefully they will be better. Buyer beware!

I do like my range so far. It heats my food which the oven is supposed to do. It feels sturdy, reliable and doesnt have a lot of bells, buttons and whistles. It looks as though it will do what its supposed to do for the next 20 years. My expectation is that because it is expensive, Im going to have it for a long time. It is easy to clean. Im not a big cook, but my understanding from people who do is that its important to have the temperature consistent inside of the oven. Thats one of the things that Viking is known for - even heating. So if ever I take up baking, Ill find that to be true.

Vikings range is a great product for the price. Its quality is beautiful. I also like the look of it. Its six burners have been my favorite since I get a true heat and I do a lot of cooking.

After I saw the Viking range at a store, I asked my friend who had one for 25 years and he loves it. Its made with fantastic quality, and the temperature control and how hot it gets are great. I love the products, but the Viking dealer, specifically sales, did a poor job. Theyre too busy. Concerning how expensive their product is, I think I could have had a better experience. Other than that, things were ordered well.

There have still been some installation problems, but we’re working on it. The range does not sit all the way in because the gas hookup isn’t compatible with a spec home. So theres a three-inch gap between the range and the wall. We were told by Nebraska Furniture Mart, which is where we bought the range, that we needed to get an L joint to connect it and push it further back. But they havent been able to do that. Theyve given us absolutely no guidance in what to do about it now. Changing it from a connector that comes up through the floor is simply not an option. According to our builder, its not usual to put the gas line through the floor. It’s usual to put it through the wall because ranges normally have a dead space at the bottom. Apparently, Viking does not. It’s not my first Viking, so I dont know why it never happened before. Nebraska Furniture Mart has been zero help. So we’re working with our builder to see what we can do. The range is not flushed against the wall. So when the automatic fan comes on, it vibrates like crazy. We’ve built several houses and we’ve had Viking range before. We like it and it’s a good range. We’ve never had any problems with the actual functioning of the range.

I liked the quality of the Viking Range that I have observed at a family member’s house. I spent about two hours in the store and we finally landed on a product that I liked. However, I was really dissatisfied when the installer came to put the Viking Range in. They charged me $200 for the install, which I don’t remember having that conversation with my salesperson. I paid $50 to have them install the dishwasher so I thought I had paid for all of my installation fees already when I purchased the equipment. I paid them the $200 because my beef was not with them. My beef was with Famous Tate, who sold this stuff. I then brought my concerns to them. After some back and forth, and then realizing that I was not going to accept their answer, they finally gave me a credit of $200 on the purchase, which completely satisfied me. We also have a slight issue with our oven, where the door does not always close or shut off the lights. It is not pressing that little button that turns the light on and off. I have reminded my wife to call Famous Tate about it.

Viking was supposed to be a quality brand. Ive had the range for a year now and its not properly working. Ive had to have repairman after repairman in and out of my home and the problem is still not resolved 100% so its a bit of an issue. After nine months of not working properly, they decided to replace the whole range. And now, the parts that I had purchased that are supposed to fit the same year dont fit because a piece of it is warped. We finally got the other oven working because I didnt have both sides working for a whole year. And now that we finally got it working, the griddle that they replaced it with is warped. They had someone come out and look at it and it needed to be replaced. But Vikings saying that he didnt say that it was warped when I was standing right there and he did say it. They said that theyre not replacing it basically. So now, I have a warped griddle that I cant cover.I thought I was buying a luxury piece of equipment for my home and now its just been one thing after another and no ones been helpful. I havent heard from them for probably two to three weeks on what theyre going to do about the warped griddle so I just have another defective piece of whatever. It would be nice if I could go back and if they would refund me and I would purchase a completely different brand so that I could get some customer service.

Viking is very well known and their products are very stylish. I had one before and I decided to get a range from them. I bought it from Elite Appliance and the guy there was very enthusiastic. But once I paid, I was had a hard time getting updates on the delivery date. Another thing was the range was too expensive. Other than that, the design of the range fits my kitchen and my cooking style. I do quite a bit of stir-frying so a high BTU range helps quite a bit. I also like the amount of flame that comes out. Its really nice.

I am a advocate of buying American-made every chance I get. So, I was excited that our new place was equipped with all Viking appliances. That being said, I have been very disappointed with all of our Viking appliances, and wish we had something else. As we speak, our dishwasher is making an obnoxious beeping sound. It will not stop. It has been going on for an entire day. I have tried disconnecting, shutting of the main power switch--everything, but to no avail. Dishes are piling up and I am just angry at this stupid machine. What is the point of this stupid design flaw? What is the beep telling me and why cant I shut the stupid thing off.This is just one of my many complaints about Viking. The oven hood/exhaust is insufficient. The burners do not always ignite and when they do the click of the igniter will not stop. The heat distributes unevenly. The oven often just shuts off and ruins whatever I am baking. It will reach 400 degrees and then I come back and my bread is a gooey gob because the oven is cold.The refrigerator/freezer is very poorly designed and the plastic shelves and drawers break very easily. The freezer has basket shelves--it is a bottom freezer drawer under the fridge. So, you put stuff in and the stuff ends up slipping through. The refrigerator water dispenser does not have a light to indicate when the filter needs to be replaced. The dispenser doesnt work if you put the fridge onto the lowest temp available in the model.And, the company has a poor environmental rating because they use a lot of energy--a lot more than Sub-Zero or Bosch, and the filters are not recyclable. With our Bosch, we could send the filters back to the company for recycling. So I would never buy another Viking product. I have used Thermador ranges as a personal chef in other peoples home and they are far superior. I have also envied their Sub-Zero and Bosch appliances. In our other home we had Swedish (Aksa) washer/dryer and Bosch appliances. I miss them. A lot.

The Viking range was damaged. The metal part peeled off the glass and we called the service. The representative was fine and it was a good experience. But the problem wasn’t solved because they told us it was not covered because it was cosmetic damage.

Weve had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn’t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It’s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn’t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas. And then about three months ago, the other one went out and. That wasn’t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn’t work. He then got another part. It came back and it still wasn’t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed. Viking range is incredibly expensive. We probably could’ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you’re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it’s been very disappointing overall. You don’t expect to pay for a top-of-the-line range to have to then deal with this repeatedly. When the range is working, it’s wonderful. I love it! I just don’t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we’ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. Im dissatisfied with Viking.

I love to cook and Ive always loved and wanted a Viking range for many years. We finally decided to get a range and Im very happy with it. Our Viking range is something Ive wanted for many years and it is fantastic. I love that I have six burners, that I have the option of convection and that its gas, since Ive always had electric. The team at the Viking dealer was wonderful and great but I was not impressed with all the demonstrations there. We also got a dishwasher, a refrigerator and a hood. Upon delivery, we had a dented dishwasher, which was not anybodys fault, and they replaced it which was fine.

Knowing Viking through friends and knowing its a high-end brand, I got their range. I worked with the distributor during my purchase and it was pleasant. I like the look of my unit and its performance. The power output is nice and it is definitely higher performing. The quality is great and I like how its easy to clean.

Ive had Viking for 30 years. However, the quality of the new Viking range is not as good as before. The handles fall off and the door doesnt close as tightly. But I like the burners and its easy to clean the stove. I also like the flammability, the BTUs, the output, and the adjustability of the flame.

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

My husband is a builder, and he always thought that Viking Ranges are more expensive than others. But the lady at Best Buy called and said they have this floor model line. We were getting a new range, and I love to cook, so I was like, Sure. However, for three weeks I didn’t have a range and it was a big mess. There seems to be a big disconnect on the Best Buy part of Viking. In summary, don’t buy a Viking from Best Buy. It started last September 22nd and it was awful at first. Best Buy would not get someone out here. They didn’t even know they sold us an LP. Apparently Viking misstated it. Best Buy couldn’t say why it didn’t work and then when they figured it out, the sales girl said they were getting someone because they kept telling me its really hard to get a Viking tech. It was out for two weeks. I also had a Best Buy warranty and they told me that it covers Viking. I called the Geek Squad. The day they came, theyre like, We don’t service Viking ranges and I still don’t have a clear answer on that. The manager was supposed to get me whether or not the Best Buy warranty covers Viking and they still don’t have an answer yet. Once the manager got involved, he saw how I upset I was. At first were going to convert the range but they couldnt.The techs involvement helped. He said, Its either buy a Viking LP or gas or you have to take the whole oven apart to convert it.” That ended up being a no-go. That weekend, he got me a loaner and that’s when they said, “Were just going to get you a new range.” Ive been using it and I love it. The front right burner is boils water fast. My least favorite feature though is it doesn’t go real low even on simmer. It still boils. The low setting is not like I put it on and let it go without worrying that its going to burn, which is weird. When the oven stops working that day, Im like. Its coming up to Thanksgiving. What if it stops working? But a girl called me and she must have set up a tech because I got a call from someone and theyre coming.

I wanted all my appliances to match. So I went and got the Viking refrigerator. My stove is really good but I see the refrigerator and I dont see the same quality. Im not very satisfied for the price I paid. The refrigerator has some issues. I have spoken to customer service and the year was going by and I thought I need to call them again. The refrigerator freezes food in the refrigerator area. But even at the bottom of the refrigerator, Im starting to see some sort of accumulation. The maintenance people are not very familiarized because the rep told me that down where Im from, there are not many people that own Viking. But the lady that does also had the same issues of food freezing.The handles are very wobbly. I constantly have to tighten them up. It doesnt have a feature in the ice machine where it stops after it feels that it has made enough ice. For such an expensive and quality brand, those features would have been looked into. They had to also repair, just within purchase, the deli meat door because it was off. It was crooked. Right away, they sent the deli door. But the guy hasnt even called me. He was supposed to check into that whole freezing of the food in the refrigerator. But Ive been lenient because I said it was a holiday.

Weve had Viking products for a long time and weve enjoyed them. I like the look and they work well. We got a new refrigerator a couple of years ago but we have a lot of new products. I like my oven and refrigerator, but our other one died. We tried to fix it a bunch of times but we ended up just having to replace the whole thing.

Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass thats a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesnt make an entire replacement necessary.

Viking is a good product and it looks beautiful but the functionality is a big problem. I bought a high-end oven, thinking that it would be more efficient and Id be able to get better use out of it. Instead, Im having a problem with this brand-new and expensive oven thats over $5,000 after having it for less than two months. Ive bought a lot of different appliances in my time and Ive never run into a problem with an appliance immediately. I asked my husband to preheat the oven and he had to shut it off because it wasnt turning on and there was a gas smell in the house. Also, the microwave is a little weird. The fan has two speeds but it certainly sounds the same to me. I reached out to where I purchased the oven from and they sent somebody to service it.

We had seen Viking ranges in different homes when we were looking to buy a home. So, when we decided to build a home, we wanted to go ahead with the Viking product because we did a lot of research and we thought it had a lot of good ratings and a lot of customers were happy with the product. We like the features on the Viking and the overall performance was really highly rated. Our builder sent us to the source that he uses, Galleria. It is in Picayune, Mississippi and we went to the store and purchased ours there. Glenda was the lady we dealt with and she was very accommodating, knowledgeable, and helpful. The quality of our range is very nice. We just moved into our new home. I have the owner’s manual sitting by my chair at night but I havent read a whole lot. But what I’ve been using I’ve been enjoying.

We owned a Viking Range years ago, and this is our second one. We purchased our first Viking from Fergusons and they had to take the stove back because somebody on the assembly line didn’t put the installation which was supposed to be there. The Viking team had to totally remove the stove and bring us a different one, and that was the first and only negative experience that we had. Then we moved to Arizona and when we got there, we had a stove top, so we ended up selling the stove. When we moved back to Atlanta, we wanted to get another stove, and my wife wanted to buy a Wolf. She already ordered the Wolf but I canceled the order because the Wolf stove look was like four little red dots and didn’t have any character or personality on the front of it. Its performance may have been comparable or even better than the Viking but I didn’t like its bland look, so I decided to get another Viking. The people that delivered it this year were very professional. They bolted it down the way they were supposed to and they took their time and did everything right. I don’t remember them bolting down the first one that we got. I just remember them sliding it in and they never put that secure bracket on the back, which they did this time. That safety bracket was supposed to be there because that’s a very heavy stove that may fall over. I love the quality as well as the performance and style of the Viking range. It has a high-end, tough look to it and high-intensity burners. It’s the best stove sold in the market and it’s worth the money.

When it works it works great. I have this stove over 10 yrs. Easy to clean but the controls on the oven parts are not so great. Problems is getting service on this stove nearby. Its a commercial quality stove and somewhat an overkill for the average homeowner. Newer stoves today have more electronic controls while this stove doesnt. I can interchange both natural and propane gas.

My wife saw the Viking range and it was pretty. She liked the bells and whistles. It was dropped off during delivery, my contractor installed it, but there was a problem with the board. One of the lights wouldnt work and one of the burners wouldnt ignite, so we ended up getting services on day one. Its been working fine since. Its weird getting used to a non-digital oven as this ones a lot more manual so that was a little bit of a transition. But I like it more. It seems like fewer things to break. The oven heats and it seems to circulate just fine. It cooks everything just fine. I show it off to everybody. They love it.

I wanted a Viking range for decades, so every time I looked at commercial-type ranges, it was usually either Viking or Wolf. But, Viking has always been the commercial style range that I wanted, but I put it off for years and years because I wanted the double oven size with six burners. Then I realized that to get the one I wanted, it would involve remodeling half of my kitchen to make space for it. So, I finally decided that, instead of putting it off because of that, Im just going to get the 30-inch one, so it would fit into the existing space. And so I did and Im happy. I bought ours at Colders, a furniture store, and I worked with someone who specializes in Viking ranges. It is an authorized dealer.Ive always had electric ranges my whole life. And one of the things that I havent liked in the past about gas ranges is the gas oven. Id prefer an electric oven and a gas stovetop. And now that they make dual-fuel ranges that are the perfect answer for me. Also, I just like the ruggedness of it. The hole that you put the pots on, theyre like army tanks. Theyre big, heavy, iron grates that are just so well-built. And the whole thing is heavy-duty that can last a lifetime. I like the simplicity of it, too. The electric range that I replaced was all digital. It had all kinds of extra digital features that I never used. This one has mechanical knobs, and everything works perfectly.However, the caveat is theyre expensive. So, you really have to be dedicated to cooking. If they were cheaper, I would have bought two. You really have to want that kind of a range before you are willing to spend that much money. Other than that, from the performance and quality of the Viking, it is 5-star all the way. It would be my top recommendation for a commercial range.

Ive had the range for less than a year and there were all these things wrong with it. We had to have the repair people out. I purchased it through Abt and they did not have a repair person out for six weeks. I was without a stove over Thanksgiving and up to about a week before Christmas. I was not happy. Abt said those stoves are solid. But theyre not reliable quality machines. Im very upset with the whole thing. Now we purchased a Viking convection, that we cooked a little bit. But its not the same. So Im not happy with it. I would appreciate a call from Viking. I should be given some kind of five-year warranty on this because I dont know whats going to happen. I dont trust the machine.

Viking has a good reputation and their range was the most professional-looking compared to their competitors products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

We went to Voitek and Viking was offering a buy-one-appliance-get-one-free in 2019. When we were buying the stuff, the sales rep was fabulous. But Ive had some problems with my Viking products. During the beginning of COVID, I had to be very understanding about trying to get people out here to fix it. But once COVID uplifted, they kinda dropped the ball for me. We couldnt get anybody to help. Then I reached out to Viking myself and now Viking is trying to help me. But cooking the range is fabulous. Its my favorite product in the whole world. I love to cook on it and to bake in it. I love to do everything with it.

I liked Vikings reputation for quality, specifically the range. I live in an all-electric home and adding gas would’ve been pricey. I got a high-quality range still within the parameters of my house but purchasing with the Viking dealer was the one bit of a dark spot. Appliances Connection wasnt very good at communicating the timeline for the reception and the arrangement for shipping was not great either. The communication on that was poor. When they finally scheduled the delivery, they told me when it was going to occur and I waited two hours after the fact. I was waiting at our work site since I don’t live where I was renovating. I finally called them to see what was going on. They said that the shipment was delayed and that they weren’t going to deliver it that night. It was 10 p.m. after they told me I had to wait, so that was frustrating. Nonetheless, the range looks incredible and I’m very anxious to test it out in cooking. Also, we liked the color options. It was silly, but it was really nice. We picked the graphite gray and it’s perfect. Although the dealer and the delivery were a little frustrating, everyone was professional when they delivered and they did a really nice job of getting it into the house quickly and safely. They had the tools to do it well.