Viking was having a deal where if you buy three of the main appliances, there would be a discount so I bought their refrigerator. It has a little space on the bottom that can fit a whole pizza box and I like that. It also has a wide freezer that has a lot of storage space in the separate freezer. But the unit has been with me for less than two years and it already needed repair. There was an electronic component on the defroster that went out. It was still under warranty, so I went back to the appliance store and got the name of the person that they recommended. I had to go online and make sure they had the warranty information and had to schedule a repair. Then they had to order the parts and the repairman had to come back a second time to install them. Aside from that, every one of the plastic drawers that pull out has hairline cracks. I talked to them about getting those replaced and Viking told me that since its a cosmetic issue, its not covered by the warranty. Also, when we were doing the repair and were taking out the glass shelving, the glue on the bracket that attached it to the glass came off. Its not a big deal because it sits on the glass, but it’s another example of why I dont see the unit as high-quality, like how the repair and appliance people described it. I also bought a Viking range and it works well but the preheat cycle takes a long time. I wish that there was more versatility and I would do away with the grill and just have a griddle that was two chambers wide. I was also disappointed that it doesn’t have a clock or automatic cut. So I feel that for what I paid for, I got a very low-tech item.

I purchased a Viking 30 electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to fix the issue. The guy said they had to order the part and it was going to take a week. His words hopefully thats the issue, if its not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

A Viking range was in the house when I bought it and I haven’t had a good experience with it so far. It cooks well when it is working but I got a knob that broke off and I have to get a burner replaced. There’s a place of service in my area, but I haven’t had the chance to get it scheduled yet so the range hasn’t been fixed yet.

Ive had my Viking range for about four months now and it has been good quality.

My Viking refrigerator broke. We moved in to a brand-new house and the refrigerator started making a loud, fan-like noise and started dripping water. I called Viking and they gave me the number of a place for repair people but those guys still havent gotten back to me and it has been a month. They call me and tell me that theyre gonna set something up but then they never call back with an appointment. We have brand new Viking appliances and spent a lot of money on them. Ive never been able to use my steam oven because it didnt come with a drip pan. I called Viking for that and they told me that its on backorder and that I would have it in three weeks. That was three months ago. I like the way my Viking appliances look but when they break down, theyre impossible to fix. I have better luck with my other appliances. I had a GE Monogram before and there were no problems. If I had a problem with it, their repair guys would be at my place the next day. Still, my Viking refrigerator which has a full fridge and a full freezer has held a lot of stuff. I can put three weeks of groceries in it. I recommend Viking for the look but Im not happy that their stuff was really expensive and now they arent working already.

Same issues as most everyone else. Viking refrigerator model #DFRB530 has been a nightmare. Constant broken and cracked drawers, ones are the door so bad that they randomly just bust loose when you open the door and smash jars and bottles all over the place. Ice maker works when it feel like it, and door makes very weird sound that is progressively getting worse.... Now Im wondering if I will just fall off as others did? All this after paying $12,000.00 for side by side top of the line units that have been nothing but a disappointment! My Sub Zero that I had for 20 years I put in basement to use as extra refrigerator until it breaks. Its still going like a champ! Never ever again will I purchase a Viking appliance, and like others we live in very high end neighborhood, and I will spread the word to everyone I know, building or remodeling, to steer clear of Viking!

Me and my wife decided to get a Viking Range because of the build quality and simplicity. We like it better based on appearance and what our relatives told us of their experiences. However I had a bad experience with the dealer. They told me at that time I purchased that if Im not ready to put a delivery, I can have this range later. Several months later when I was ready, my dealer all of a sudden told me that they cannot deliver Viking anymore. There was some sort of disagreement and they couldnt sell Viking anymore because Viking specifically prohibited this dealer from selling their brand. I actually lost money because Viking raised the price by that time and the dealer referred me to a different dealer and promised that they will give the same price. But the new dealer couldnt provide the same price.The second dealer sold me a Viking and gave me a free warranty. Im not sure if I needed it but at least something as a compensation for a little loss. They delivered a new range. A few days after the delivery when I installed the range, I noticed when turning the handles it caused some sort of noise or feeling that something fishy is going on. So I called and they sent a repairman. The repairman took the handle off, adjusted something around it and after that it became better. The repairman also noticed that one of the screws was not original and it was quite surprising. Either Viking quality control is not correct or someone else changed the screw. I dont know how it would happen. But I rate it as minor inconveniences.

Viking always had a very high-quality name and it's one of the higher-end appliances that you can buy. Aside from that, I'm a big person that grew up where you didn't rely on other countries for anything and with Viking, everything is made here in the USA. It provides jobs for people here and the quality isn't junk. Compared to that, I've been seeing a lot of things deteriorate in products that were imported into the country.

Ultimately, everything with Viking went well. It was kinda frustrating there for a little while. It was tough to figure out who I should be dealing with because they do their service calls through another company. It was confusing to know how I should be kinda contacting. I bought my range from an appliance dealer where in the book that came with it, it said, “You have a two-year warranty from date of purchase.” And so, it was within the two years. I submitted to have it serviced and they said it wasn’t valid because it was more than five years after the manufacturing date. I had to really fight multiple people on that. So, it was kind of a pain. But they said, “You know what? We squared it away. We figured it out.” And they honored it and then they came and eventually serviced it and its working great now.The issue was the fan that removes the heat away from the oven was faulty. So, it wouldn’t get rid of all the necessary heat and it would get too hot in that area, and the safety mechanism would shut off the oven. It couldn’t be above a certain temperature for more than like 30 minutes or it would shut itself off because the heat wasn’t being taken away efficiently enough.The oven itself is great. Even the fact that it broke, I understand things happen like that. It was just a pain dealing with their customer service. It was really frustrating. And one of the reasons I bought it was for that warranty, and then when I thought they weren’t gonna honor it, I was not happy. But I love my Viking. Its accurate, it does everything I need, and it looks great. Everything about it is great. So, I really like the oven.

The Viking range is a great product and most of all, they have great customer service. I had some problems with the first Viking range from the beginning when we bought it. But things like that happen and the way it was handled was very good. Overall, the experience in terms of the customer service, getting everything done and changing the range was excellent. They listened and paid attention to the problem that I told them we had with the range. And they acted on it. That aside, the quality is very good. I like the style and the look of the product and my favorite feature is the oven. I did not have the convection oven before and I like that I can have both features now, conventional and convection, as well as the different settings. Whenever I cook or bake, it comes out better.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.

In the 15 yrs we have owned the Viking (Viking all gas range 36), I am about to replace the oven door hinges for the FOURTH time. In my 75 yrs, I have NEVER replaced oven door hinges before. The spark module has been replaced, and several other parts replaced.

The oven of the first range we got didnt work at all. We had a technician out but, unfortunately, it didn’t work so we had to order a new one. The company that we bought it from made it smooth but we had to wait two months. It was aggravating to get a new one but it was okay.

The new house I bought already had a Viking range and everything else, except for the refrigerator. I then bought a Viking fridge. All is great except with the ice-maker, which is annoying. Ive already had to have it replaced. Its a brand new machine, and every time I open up the door, the ice falls down. It is horribly designed. They should have figured it out. The ice machine is not one of those where you put a cup into it. Its just like a normal ice machine where one has to open up the door. So every time I open up the door, the ice falls down the back side and then I cant shut the door until I go down on all fours and pull it out from that.

The first range, a 36 open burner and the range hood, have been fine for 12 years. Surviving a move to a new house even. The dishwasher purchased at the same time started badly staining glassware & silver after a couple years. Viking said it was crappy dishwasher soap (phosphates removed) but the Bosch at our ranch did fine. Limeaway removed the staining temporarily. Inspected the racks and found the plastic coating cracked exposing the carbon wire core which was rusting. Viking said theyd happily sell me new racks for $450. Compared it to a neighbors dishwashers, found it to be an Asko. Racks were less than half Vikings. Very Funny. 30 open burner gas stove at ranch would not light/stay lit. Viking said likely master propane regulator was bad (but fireplace & Rannai water heater worked fine). Third-party repair person specified by Viking found range regulator out of limit, requested replacement. A month later, no regulator after many calls. I built a water manometer, adjusted Viking regulator to spec, range worked fine. Then noticed when range top leveled, triangular gaps between range & counter face. Adjusting feet to plumb range sides with counter made range top 1/2 bubble off. Viking said floor not level (it was fine). Problem was range not square, back had been screwed on with sides not plumb. Called third party repair person, he said call somebody else. Viking hadnt paid him for diagnosing the regulator problem. Removed back, squared stove, replaced back (new screw holes required), problem solved. BBQ looked massively professional but cast-iron burners holes continually rusted shut, had to be reamed twice a year. Porcelainized sheet iron flame diffusers and grates didnt last two years (their new ones are stainless), found SS burners, diffusers & grates on the internet for 1/4 Vikings prices. Drip-drawer plastic (!), rollers melted immediately, replaced with SS. Moral: Great appearance, great brochures, celebrity endorsements (paid, most likely), a generous retail mark-up (probably) encourages dealer loyalty and dealer omission of known crappy quality control, crappy build details and total absence of warranty service discharge. Wouldnt buy anything Viking again...

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

I have bought Viking appliances for my past two kitchen renovations and I have to say I am disappointed in the quality of my latest Viking range; especially when I compare it to same Viking range we had before. The latest range makes a loud bang sound whenever we turn the oven on and it is heating up. It sounds almost like a small explosion and when it first happened, my wife and I thought something seriously happened with the oven and that it was faulty. We had a Viking technician come out to look at it and he informed us that it is becoming increasingly common with Viking ranges and that there is nothing much we can do about it.I have to say that paying a huge premium on an appliance and being told that there is little we can do about it is not a very satisfying answer. It is also embarrassing whenever we have company over and they hear the bang go off with our oven and are surprised to learn that is something we put up with every day especially after spending so much money on a high-end item. I am not exactly sure what can ever be done about this but I must say that if or when we renovate our next kitchen, I cannot say that Viking will be high on my list as appliances to purchase.

We have always looked at Viking when shopping around. The quality of their refrigerator is good. Nowadays, I hear some noise coming from the freezer sometimes but overall it looks sleek and elegant.

So far, the Viking appliances have been good. The stove and oven are great. I also like the Viking fridge a lot. Its spacious and I havent had any issues with it. But the range is what theyre known for and some of the other things havent been that fantastic. The dishwasher is okay but it doesnt really dry the dishes. Additionally, the microwave is not great. I need someone to look at it cause whenever I close it, it opens three quarters away.

We had a tricky experience with Viking and we are still hoping for help. The builder, whom we bought the home from, selected Viking appliances. It is a brand new beautiful home but our refrigerator just freezes all the food. It is not consistently cooling in a way that a high-quality refrigerator should. It is brand new so we are miserable and it has been a terrible experience. The refrigerator is vital because we had to throw out groceries through the holidays. We’ve lost food and have lost much money. On the other hand, the range is fine but it’s not something I can really grieve about.The Viking dealer gave us a number for a local person to come look at it. The first person never called us back so we called Viking back. They assigned a second person and the second person came out and told us that they do not know what was wrong. He also told us that Viking told them that they should counsel customers to keep all the things to the front of the refrigerator. It was ridiculous. It was so bad and negative and we were really frustrated because we did not even know. We are not difficult customers on any level and so we’re so sad because this is the first time we bought a brand new home with new appliances and we have not been able to get a resolution. I have been calling Viking probably under 10 times and I’ve called the local repair people a few times as well but nobody came up with a solution. Viking told us to listen to whatever the repair people say. Also, to wait and do it and see what happens. No one really seems to care. We got a lemon and Viking isn’t owning up to it yet. We’re just sitting, waiting, and throwing away food that it’s horrible.

We like the price and quality of Viking. Their salesperson was great, too. However, we had some issues with delivery where some of the product was damaged. The microwave was damaged twice, but they replaced it. And the quality of the Viking range is great. We bought an extended warranty which we havent used yet. The one knob on the range currently sticks. But we havent called to have it checked out yet. But the range works well. I also like the shelf inside the range that slides out and in, and that the stove heats up so good that I can save dollars for the heat. We were so used to Kenmore products where I had to keep everything wide open to cook. Viking range is super. I couldnt ask for anything better. We also bought one of their first refrigerators. But the refrigerator we bought hadn’t been manufactured yet, so we had to wait about a month before we got our refrigerator.

We have two homes, and the Viking wall oven is in our second home. We put a full range in this one. Weve had Viking products a long time ago. I was married, and I had it in my home then. And then, when I moved to Florida, I got the wall oven, the one that opens out, where it’s split in the middle. We just got it installed a month ago and I like it a lot. It’s gas and convection oven which I love. I like the three racks too, which was really important. I also like that it has a knob and it doesn’t have all the electronic stuff on it, like the digital buttons. I really like the look of it. Their reps were very, very knowledgeable. They did a really good job. I’d definitely tell my friends to buy the Viking range or the oven. I’d be happy to let them come here and try mine. Everyone loves the wall oven in our house in Florida. Ive had a lot of compliments and I like its quality. It’s always done well and it bakes evenly. I’ve never had a problem with it. I’m really, really happy with it.

Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.

I have used Vikings many times in many homes in the past. I liked the way it functions, and it cooked even. I liked the way it looks, too. It is built well. The range tops and the ranges seem sturdy. I had a conversation with the regional Viking manager. Her name is Sue, local in Sonoma or Marin County. She was very helpful and very compassionate about our issues. As a result, she sent out a second technician to try to troubleshoot what we felt was the problem. They kept insisting that this was just how the Viking refrigerator sounded and sort of that was that.It would be nice if the knobs didn’t stick out so far on the rim. There is about a 4-inch piece of metal on the top that sticks out, so, aesthetically, it would be nicer if it fit back into the counter depth. Also, it would be nice if they manufactured some sort of a piece out of the stainless steel to go with the oven that fits in the crack behind the oven. I know that these ranges don’t all flushed to the wall because you have to have enough room for the plug to go into the outlet and enough room to attach the gas hose. So, it forces the range to stick out even a little further, then it creates a one to two inches behind where you are cooking. So, things can spill or splatter or go down in that hole. I could not get any help from anybody on that. We had to make something ourselves. They have a thing that they put underneath the front of the range to cover the gap where the legs are. They made something for that.

We were looking for something that has a range with a gas oven. Viking is one of the few ones that provide that amenity. The quality of the product is good. I love it. We’ve used it so many times and it’s been consistent as far as the heat where the oven is concerned. We love the range.

Viking Ranges was already in the house through the builder. They provided a Viking product and we were happy about it. The quality of the product is good. We bought our Viking range new but some problems were existing when we moved in and it needed some adjustments. The griller wasn’t working and the door has to be replaced because it isnt closing properly. But everything’s been pretty good so far and Viking has been very helpful with the service appointments. Scheduling the service appointments was simple. I called and got somebody fairly quickly. The reps were able to connect me very quickly with the third party that came to do the service. The people that they sent were very quick and the process was very easy. Weve scheduled two service calls. There should have been one service call, but there was a miscommunication between my husband and me, and I didn’t tell him to tell the techs the first time about the other issues. The techs were here the day before, but they still need to come back to install the new door. Viking Ranges has been great. We use our Viking range everyday and it has been doing its job.

I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person. The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didnt know the product that well, so I had to make myself very aware.I had read a lot about Vikings products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because its a European product and doesn’t have heated drying, and that’s not helpful.Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does. At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

I owned a Viking previously. I like the size of the oven, but I don’t like the noise the convection oven makes. Still Viking is better than the competitors and the dealer was okay.

On my second Viking electric induction oven, with the same problem as the first that it does not reach required temp. When preheating to just 300 degrees, it can take as long as 1 hour. Stay away from Viking!

I am dissatisfied with my Viking Refrigerator. I like its size but its quality is just average. It looks good but its not durable. Ive already had to replace the ice maker after three years. The finish isnt finger proof so I had to clean it nonstop. I have other appliances from them too, like their whole cooking range, two ovens and a dishwasher, and I also got issues with those.

I came across Viking at a trade show and I liked its quality. Becky the dealer was great to work with. Her customer service and follow-up was outstanding. Overall it’s a really good refrigerator and everything is wonderful.

Weve had issues with our Viking refrigerator coming with a leak in the line, so it wasn’t very good. They sent a product that didnt work. We had to have them come out and repair it right away before people could even move into the house. We were selling the house. I called Viking, and then they set me up with the two people that work on Viking in the area.

We went into a store and found the Viking range to my liking. It has eight burners. All the other ones came with six and a griddle. I can do all eight burners with no griddle. Chuck was my dealer and he was absolutely wonderful. He listened to everything that we had to say, gave us input when we asked for it, and he wasn’t pushy. He didn’t try to give us something that we didn’t want.

Viking 48 Built in Refrigerator recall and problems - Ive had this refrigerator for 10 years and had custom panels to match our new kitchen cabinets made and install without problem when we bought it from the Great Indoors (now out of business). Shortly after, Viking had to replace a faulty compressor. Then a few years ago we had a recall for door hinges needing replacement, which they did.Last year it stopped cooling properly and I paid $350 to fix leaky refrigerant problem. Now, door recall number two happens (class action lawsuit). We were given the option to fix or replace the unit with a new one for a reduced cost of new. We chose a new one but wanted one that would work with our custom door panels as the first one was. I was told by a Viking recall rep that some modification of the panels might have to be done by an installer at our cost and I was fine with that. I ordered the refrigerator through the Viking distributor, Lakeview in Elk Grove, IL and was told 4-6 weeks. It took two months. The original service manager left company during this time. The refrigerator was installed and the installers said the original panels cannot be made to fit as we were told. An estimate of $2,000 for new panels, plus there were no handles so add that to additional cost I wasnt expecting. 4 calls to Viking customer support over 3 weeks and no help, just excuses and theyd have to listen to call records to see whose fault it was why this wont work. Lakeview was also contacted and I had to keep emailing/calling them to get help and they said it was in Viking’s hands but nobody took the effort to call me and keep me informed. I called Discover and filed a dispute to halt payment. That working for 3 weeks until Lakeview responded to Discover and said there was no way the panels would work because the owner customized the doors for the panels and that was not true. Both Viking and Lakeview knew my original model and serial number and should have been aware that the old and new units were not the same. Viking customer support called yesterday and left a message saying its not their problem that I ordered the wrong refrigerator. Now, I have a refrigerator without panels, no handles and to add to the ** is this $10,000 refrigerator has been freezing all my vegetables in the bottom keep fresh drawer! Bottom line, stay away from Viking!

My beautiful Viking refrigerator with freezer on the bottom was not quite three years old when the freezer section starting to build up ice to the point where I could not open the freezer door. Luckily it was still under warranty and the repairman installed a heater probe kit to keep ice from forming. Not quite one year later the problem occurred again. The repairman came and repaired it. Now we are 35 days later and the problem has occurred again. Viking’s solution is to install a new heater kit. That’s a total of three times in 14 months. I asked Viking if they could help with this latest service charge but they said ‘no’ because it is no longer under warranty. I think if people are having this problem repeatedly they should either find a remedy or replace the refrigerators. I think Viking should stick to ranges.

I am in the midst of a kitchen remodel. When searching for a range, Viking was definitely the brand at the top of my list. We were in Best Buy one afternoon for something unrelated. I went over to the range section of the store to browse, not knowing that Best Buy even carried Viking. As I walked through the aisles I noticed a white Viking Range. It was beautiful and fit my kitchen design perfectly. When we asked about the range, we were told it was returned by the customer, it didnt fit their design. So we purchased it immediately out of box. Last week, my contractors brought it into our home and installed it. Right away, we realized it was not working properly. We were told when we bought it, there was a two year warranty. I made a call to customer support. They patched me through to a technician who thought the issue was air in the gas line. We ran the range several times, following his instructions, and it still did not work. I called back to customer support and was told I had to register first and that takes 24 hours. I registered the range and called back the next day. I was then told the product was registered to someone else. The rep said he had to do some investigation and called me back. Turns out my warranty is expired because the customer who returned the range registered it and this had occurred two years prior. That was their final answer and they did nothing to rectify my issue. So, now I sit here with a Viking range that does not work in my brand new kitchen. While we are pursuing Best Buy to resolve our issue, I feel that the help I receive with my issue was unacceptable, given the price and reputation of the product. I will never look at another Viking product.Updated on 07/05/2018: We bought an “out of box” Viking range from Best Buy. We were told there was a 2 yr warranty - that was Best Buy’s error. When installed, the range did not work. After calling Viking Customer Service 4 times, I gave up. No one called me back. I called a Viking certified repair place and paid to have them come out. It was going to cost $1700 to fix my NEW range. AND, the technician recommended I return it as it looked like it had been taken apart. I did as he recommended and bought a different brand. I will NEVER buy Viking again.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

We did a lot of research online so that’s how we figured out Viking is a good brand name. I like it. We bought a whole set of Viking. We have the fridge, dishwasher, hood, stove, and microwave. I like that the refrigerator makes ice pretty fast because I like to drink something cold. It also has a separate compartment for different sizes like for fruits and vegetables. I also like that I can take everything off to wash it. It’s very easy to clean. But then when we called because the fridges icemaker was not making ice, I haven’t heard back anything yet. I got it from one of the distribution partners so the date might not be within the warranty. In the end, we read out on my manual and tried to defrost everything and now it works. That means the quality is good, but in the end, they could never resolve anything for us. We just figured out and did everything ourselves.

The quality is good. I like the simmer quality. However, Im having difficulty cleaning the top of the range because it says that youre only supposed to use soap and water, but that doesnt clean it. I went to Trail Appliances - one on King George, in Surrey, and the new one in Cloverdale. I went to two branches to try to ask them about accessories for the Viking because I wanted to get a grill cover, and I also wanted to ask them about how to clean and the maintenance, but they werent very helpful. I have the six plates and the grill. Its a 5 Series. I would like a better engineering of that particular product. They should have made at least one of the plates a small one, because its six large plates.

Sales communications could have been better, as when the range arrived the installation was not scheduled. There is a bow in the bottom panel, and the gas ignites in the oven only %50 of the time, the other $50 of the time only smell gas - unfortunately two whumphhh! booms occurred inside which is how I discovered the gas does not ignite well - obviously a small explosion occurred and I will not use the oven. The result so far after several months since I placed the order?: Service took two weeks to get scheduled for a repair date that is an additional three weeks out. I still have no idea if this is covered under warranty or if it can be fixed, I only know I waited for ever and have a nice looking range that is only %50 useful, and in general underperforms vs Thermador, which I would have bought had I not had my heart set on a specific color. I still have no oven to use, not worth it after several months experience (so far).

Im very disappointed about the service department. This problem started in December and until now it is not solved. They ordered the wrong parts 3 times. Executive Appliance say that Viking kept sending the wrong parts. I lost a lot of money throwing away spoiled food and at this point I really need to be compensated for that and I dont believe that this fridge is going to be fixed. It should be replaced.

I have a friend who remodeled their kitchen five years ago, and they have Viking and the kitchen looks so chic and had clean lines. I went with a six-burner and a full range. The home that we purchased, we seriously upgraded the kitchen and there was a cooktop and a double-stack range which is not my style. I was raised with a one range and I liked the versatility that Viking provided with the 5 Series range that we have. I looked at others and its just the right size. The six pilots is perfect because theres more room to cook. The space in the conventional oven is large enough, both the top and the bottom, to heat up the turkey and also the casserole and the dressing at the same time. I have the Viking hood and the switch of the light that illuminates the oven range needs to be adjusted because the light blinks on and off. But so far, everything is great. Im very pleased.I have the whole set - the microwave drawer which is very sleek, the dishwasher, and the refrigerator. But we had a Samsung which had more space in it than we do in the Viking. Thats the only complaint. Were pleased with it. I compared it to other brands. And for what I was willing to pay, Viking fell right in the middle. It wasnt too much for me because, where we live and the upgrades that weve done to the home and the overall increase in value, I thought that the appliances should reflect the neighborhood. Its one of those things wherein that is a fixture that adds value to the house. Kitchens and bathrooms sell a home. And to walk into a kitchen, especially ours, from how it was when we purchased it, to have so many nice upgrades and one of the top of the line appliances, it added instant value to our home. That was the other reason why the whole package was worth it.

First unit replaced by HADCO because of compressor failure. Second unit is worse with multiple issues and problems; ice build up on bottom freezer, water leaking onto hardwood floor, plastic drawer fronts and pulls breaking, ice maker supply tube freezing, bad door seals, both door hinges broken, and several more issues. Ive had it with Viking and HADCO and have a Facebook page: ** for others to post photos and complaints with the hope we will be heard by Viking.

We wanted a good range and Viking had a good reputation. However, it was not a good experience. We were not given full information about the internal cooling fan, which was not only loud, but it didn’t just cool down and then shut off. Through our entire dinner, we heard the fan going on and off. Another other issue was that the burners all fluttered and made noise. We had our propane company come out and check the pressure of our propane and everything was fine. But we couldn’t get it to simmer without it going out and we couldn’t get it on high, even the highest flame without it fluttering. It never worked properly. We have good people here in the area who came out with an additional set of burners, but it never got fixed. So, we were completely disenamored of Viking altogether.

I had Sub-Zero for years, and it was leaking and leaking. We had it fixed a million times before we changed. We also needed a built-in and we wanted a bottom freezer so we went with the Viking. I like the lighting. Also, the ice maker works well and the ice is clear. However, Im not happy with the door. It closes but when you open it, it slams open. Its not balanced. Viking installed it improperly so we had to change the doors. When the doors came, they were all scratched. We had to get a brand-new Viking fridge and there were all these scratches on the doors, which was unacceptable. But they brought new doors and they just didnt balance them.I filled out a form, I registered online, and Viking Refrigerators called me a local company and weve been playing phone tag. I want them to send somebody to fix the door but it hasnt happened. Ive been waiting for a month for that. Also, the drawers are poorly designed. Theyre flimsy and not elegant. Theyre not as sturdy for a $10,000 refrigerator that should be better quality.

I’ve used Viking for several years. I’ve had a 16-inch Viking range in one house and had some other Viking and Jenn-Air appliances as well. But Ive always gone back to Viking. My wife likes them because the big Viking ranges have removable inserts so when we spill and things flow over on the gas ranges, we lift the grating off and then there’s a pan that we can lift out on the older ones that makes it much easier to clean. But in my current house, I bought a Viking surface gas range and it’s a pain in the ass because I can’t pull those pans out to clean them.I also have a non-built in refrigerator and I had it drop shipped to my house. I unpacked it, installed it myself, set it all up, and it’s perfect. I like the LED lighting in them. Its just a nice touch to it when I open the doors. Also, the handles have a substantial feel which at times, feel a little better than industrial feel. Others are still in boxes and they’re waiting to be installed. One’s a built in refrigerator, built in freezer, and a built in wine cooler. And I have a construction project going on right now so they’re not going to be installed for another four weeks if all goes smoothly.One of the reasons I’ve gone overboard with Viking is because when I went a local supplier where I’m at to look at Viking and they didn’t stock them any more They said, “Well, we actually just had to pull them out because we don’t do enough business here. Viking is consolidated per dealership network. And so I called another dealer and they said, “Yeah. We’ve been buying up all the demo Viking stuff and Viking bought stuff from other dealers ‘cause they’ve gone through a dealer consolidation. So I ended up going to a dealer in Dallas, Texas and buying most of my Viking appliances from them. We got a really good discount because they had been buying up inventory from other dealerships in this consolidation so my timing was right.Nonetheless, I spent over $20,000 but Ive got three refrigerators, a wine cooler, two stove tops, one gas, one induction, and one Viking wall oven and two Viking warming drawers. My wife absolutely loves the wall oven because they’re French doors, and she’s short. She’s burned herself on oven doors trying to reach into the oven to pull things out and so those French doors are phenomenal for short people because they can get right into the oven without having to reach over the door when they open the door down in a conventional oven. Ive already recommended them to a couple of friends that were remodeling their kitchens. I even told them where to go and a couple of dealerships that I worked with that gave really good pricing.

Im happy with my Viking refrigerator and I like the size of the refrigerator compartment. On the other hand, I noticed the dirt pan underneath overflowed, at least, once. When I went to pull it out to just empty it, I couldnt remove it and I cant reach into the assembly area down there to remove the proper screws to be able to remove the whole dirt pan. Its a little concerning because I have already had water on the floor once from the unit and I certainly would want to be able to prevent it from happening again. Also, itd be nice if they had a water filtration system in it so you could get drinking water out of it or like a spigot to get your drinking water. That would have been a really nice feature to have included.

Two knobs were transposed on installation of new home. Burners not distributing even flame. Thanksgiving turkey could of been a major disaster had we not been watching. Picture is of turkey being in the oven for less than 5 minutes.

My Viking microwave display stopped working requiring me to replace the entire display. I would not recommend ever buying Viking. They are expensive to buy, expensive to repair and are not built with quality in mind!

When I was reading the reviews, there was an oven from Viking that was great for baking and cooking. And since I’m a big baker, I decided to get one. I bought it from Best Buy and initially, I bought it with the floor model which came completely destroyed. I was so upset. This oven costs $6,000 and granted, I got the floor model so I got a discount but it doesn’t matter if it’s the original price. It was a little chaotic but they were very nice enough to swap it out for a brand new one. The manager was very forthcoming to exchange my oven and everything was fine.The quality is great. I’ve only had it for two months now and it seems durable. The only thing I get a little upset about is that I can’t have my oven and burner on at the same time. When the oven’s on, the fan starts and it starts cooling until it keeps the temperature. Then, the air from inside comes out from the back of the oven and blows towards the burner. So when I have the flame on, the flame is not steady and it’s like putting a flame in the wind. It’s like boiling all over the place. I also called the company when my broiler wasn’t turning on, and they sent someone. I asked if they sell anything that maybe blocks the wind and instead of coming straight towards the burners, they’d be going upward. But their rep said there isn’t anything. I thought it was simple and I don’t think I’m the first person that had that problem.

We liked the Viking brand name and the look of their products. So, we redid our whole kitchen with all Viking and got their products through a dealer. Our Viking range is good and powerful but it is so much stronger than what I was used to, so I burned a pot early on. That has been a learning curve for me and I dont know if that’s in the materials because it’s sort of overwhelming when you get all new appliances and unpack from a renovation. That might be my fault but that could be somehow highlighted for other people.Also, there was a problem with the ranges starter from the beginning so I had to have that repaired. One of the grate panels rusted, too and it was replaced. But the black on the replacement is a little different though and it doesn’t match the others if you look at it. Plus, a little piece fell off of one of the grates and I still have to glue it. I paid for it and Viking was supposed to send us two pieces of that but they sent only one. I also find it difficult to clean or get stuff off the stove top, although I try to not worry about it as much. That has been a bit of a learning curve as well. We have the Viking range for a little over two years so far and I don’t think that these problems should have happened. That is not what I would expect.

I used to have a Viking oven so I trusted Viking and that was why I bought the Viking range. My husband ordered it and everything was smooth. The range is a great product but the stove-top is heavy. I clean it after I cook but once I touch the water on that, it gets rusted easily. But that’s the only thing I don’t like. If I purchase the next one, I’m going to buy something thats easy to take care of.

We were looking for a new kitchen. We went and looked at a lot of the upper-level kitchen appliances. We also looked at a number of different styles and brands, and we decided we really liked the Viking oven with the French doors. That’s where we based our whole purchase on. We took the next step that’s why we went with everything else.I love my Viking refrigerator and Viking oven. We cook a lot of fish and we also have the steamer microwave. That was another reason for our purchase as well. We like that. Everything’s been great. The only thing we’re not crazy about is the dishwasher. We’ve had it for over a year and the red light that shines from the bottom that lets you know that it’s running is out.It is also not easy to load. Theres not enough room on the top rack to load anything. If you have the large Tervis glasses, you can’t go wash it in the dishwasher because it’s not tall enough. The only place you can actually put anything tall is on the outside just where it is a little bit lower because that little rack with the silverware tray on the top really obstructs it. We’ve removed the rack but the framing for it is still there. It’s the design of it, unfortunately. Another issue that we have that continues to pop up is the cooktop. It has these brackets that hold it in place and you screw them in. It keeps loosening up and the whole cooktop slides around. The contractor sent somebody out and they tightened it back up, but it’s definitely not good. It just seems to loosen up.

Having a Viking Range is something that Ive always wanted for quite some time. Theyre expensive, but at my age now, I am finally able to afford it. I enjoyed cooking and never had this stuff with a high-end range before. I enjoy Viking a lot. I like the six-burner. I never had that many burners before. I could do simultaneously more things on the stove instead of taking turns before. Theyre all have nice sizes too. With the classic, it is just a four-burner range, you only have two small ones. You couldnt put a big pot on it. Then youre limited only to two larger ones. With Viking, theyre basically all the same size. It gave me a lot of options. We had some issues with the installation from Monark Appliances which is the store where we bought the appliances. But after that, when we contacted Viking, they were quite helpful. We had four appliances we got from them and they helped me register all the products online. Then they gave me the name of a local appliance or service dealer who could come fix the issue weve had with the installation that wasnt done properly. Ive been happy with the service we received so far.

The first two Viking refrigerators that we had, the ice maker went out. The first one burned out within 60 days. They replaced the ice maker and that burned out within two months. They then gave us a brand-new refrigerator and that lasted a few months and the ice maker burned out again. Were on our third replacement and now everythings working great. As long as the ice maker is functioning, were gonna be very happy. The point that they stood behind their product and kept replacing it even when there were flaws makes me feel positive about Viking. Their support of the consumer who bought the product is very positive.

13 years ago, when we built our house, we bought a Viking refrigerator. About two years ago, we put $1100 into it because it quit working. The guy said it was better than new then about three months ago the refrigerator door fell off. They gave us a whole new one so now I have a new Viking Refrigerator. However, I dont like it as well as my old one because I dont think it holds as much. And already, the plastic is cracked in one of the drawers and I dont know how it happened. We had that problem with the old one, but not this soon. The drawer in the new unit is not extra full, it goes in by itself, and you just give it a little shove and it slides in. I like that feature and its better for me. But my other one have more of a tall shelf on one side so taller things would fit like a wine bottle say and its pretty. Their reps are very nice and they were very good about getting us a new refrigerator. When our refrigerator door fell off, luckily it only grazed my husband. It hit him on the shoulder but he was walking away from it. But it did damage my covered and wood floor. Theres also a big gouge out of my cabinet doors which Ive had somebody come to look at and theres no way that it can be fixed. It has to be replaced. Some of the boards on the floor have to be replaced too which means that they have to redo my whole floor because its an open hardwood floor. In their email to us, Viking said that they wanted our homeowners to do it. I checked with my homeowners and found that its going to raise my insurance. We have a $1500 deductible. So Im in the process of getting bids to send to Viking. Im not happy about that part of it and if it had hurt my husband worse, theyd have a lawsuit on their hands. Also, I feel that we werent notified of this problem with the Viking and were lucky there wasnt any grandkids here.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

My Viking Refrigerator is good, except it suddenly stopped freezing and we had to repair it. Weve had Viking appliances for 10 years and weve always liked them. For the fridge, I like its size and all its features. Weve never had a problem with them until this year and they took a week to fix my fridge, which was quick.

I had a Viking range that lasted for 18 years, which was great. When we replaced all our appliances, we stayed with the whole Viking line, ‘cause we got a discount. They included the refrigerator if you bought the range. However, when they plugged the refrigerator that they installed, it didn’t work. It didn’t even come on. Then we got into a little argument with the guy and told him that they gotta take the refrigerator out if it doesn’t work because P.C. Richard, where we bought it, said that they should not leave it there. But they made good and they came back the next day with another refrigerator. At the same time, the range didn’t work either. I had gotten into a big argument with Viking headquarters and P.C. Richard that the range doesn’t work and they didn’t believe me so I had to wait a couple of days to get a Viking repair guy to confirm that it wasn’t working. Then, I had to wait four days for them to take the range out of my house and bring a new range. Also, theres a minor issue with the dishwasher. So, overall, the appliance purchase was a very bad experience because the guys were in my house installing everything half of the day and I gotta wait for them. We wasted five days on the whole process. Moreover, they have a Viking pots and pans set, which is $500, and I told them that they should send me a gift certificate for all the hassle that I just went through, but I never heard anything back. Lastly, the customer service reps at Viking knew everything that was going on but no one from them ever got back to me even though they told me I had to keep going to the retailer, and that was a nightmare because of the way P.C. Richard set up with inventory. Given my feelings with Viking, I have mixed emotions about recommending their products.

We had a GE before and it was horrible. We were looking at getting something else to replace it. My daughter’s a chef and she works with a Viking type of oven at her work. She’s the one that told us about Viking Ranges. Were very happy with Viking Ranges. We liked the look of the range. It was a very good one so we went with it. The person from Viking Ranges was very savvy. He knew exactly what he was talking about and he even compared the Viking to the Wolf and said they were very similar. Viking is a fantastic range. It cooks very evenly as opposed to the GE we had before. Also, my wife loves to bake with it. I would recommend Viking Ranges to everyone. I would tell them that it is worth the price you pay.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

Ive known about Viking forever and I chose them because of the aesthetics of their pieces, their higher quality and that they would last longer. I like the height of the refrigerator I got and the size of the shelf because its easy to reach everything. However, I had a frustrating incident with their product which I never had with my old crap refrigerator. It appeared that somehow ice had formed in the circulation system between the freezer and the refrigerator, which caused the refrigerator to not be able to cool down. It took many weeks and two different people to come out to try to fix it. There was no sense of urgency. Viking was recommending the first repair company that didnt work on weekends, which was unheard of. Viking also didnt have enough time slots open to serve everyone. The fridge was fixed but there was a runaround in terms of payment and the Viking people didnt seem to know what they were doing. Viking needs to up its customer service game. They cant charge what they do for a refrigerator and not have 24/7 phone support and people who know what theyre doing on the other end. In this day and age, they cant meet the expectations. Thats not acceptable for this kind refrigerator at this cost. I could have gotten a better service with Sears or GE. I wont be buying a Viking again and I would go with somebody else just on the customer service experience Ive had with them. Overall, the refrigerator is a beautiful product but there is no support for it.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

Im very happy with Viking products. I consider them very good and very well-built. Its very reliable. I had the previous Viking range for eight years and there were no problems at all. Its a very good brand thats why I wanted to have it. However, the process of this particular case of me getting this range on a deal (I found a great deal of a new unpacked range for almost half the price) and the things that followed werent great. I got the range, brought it home, installed it then there were some problems which I reported in my communication with the company. It was quite lengthy to get the proper technician to come and look at it. Theres a whole process that I experienced talking to the company and the company has another company hired for public relations. I got an email from that second company that the issues were being looked at. Then the same second company recommended the local tech but I wasnt happy with the tech that worked initially. The local company that was hired to look at the things that are not functioning reported something that wasnt complete. So, I had to recall the technician and another technician came. They ordered the parts that were malfunctioning and they installed it. The second tech finally solved it but it was about two months of smelling gas and its been quite stressful. The process could be something more straightforward like you talk to the company and get a response from the company. There are no middlemen and no broken chain of relaying the problems that are reported.

I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. Its like 30 something pages. I paid $12,000 for a range and theyre telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But Ive never received a manual. I like my range though and I definitely like it better than my Thermador. Its easier to clean too.

My husband and I remodeled and bought the Professional side by side in 2006. We had it replaced due to a dent in it and the ice machine not working in 2008 by warranty. The replacement had issues too. We have replaced the ice container a couple of times for $300 ea. Now its broken and it will cost $500. We noticed that there were 2 screws that are missing. It has been worked on but not sure if it was factory or labor issue. Plus water dispenser doesnt work. That’s been worked on too. Recently cleaning the fridge out, I noticed cracks on the inside of the door unit. The drawers are all broken. We replaced a couple of them about two years ago for $100 ea. Broken again. The fridge still works, but the breakage is not good.We had a refrigerator for over 20 yrs prior to this that still worked and had no problems. Buyers remorse? Probably. I have pictures showing the issuer cracks inside of the unit. By the way, my hubby and I are senior citizens and take care of our things. I would love to be able to send my concerns to the company with pictures.

My Viking Refrigerator seems pretty high quality and well-built. Im impressed by the aesthetics and how it fits its space. The other feature was a light that turns on and off slowly. Its nice to have a little touch. But, getting it delivered was a huge pain. We told them specifically that we have a driveway thats not going to fit a large truck. They showed up with a semi-truck and they had no way to unload the refrigerator. Three weeks later, they came back with another truck. It took several tries to get the delivery right.

I purchased a home that was 1 year old with Viking fridge/freezer and Viking oven in 2005. We had problems with the defrost cycle of the freezer section, within a year of moving in. Ice would freeze up on the back of the freezer then defrost. I called an authorized Viking service to come and fix the problem. He came, used my hair blow dryer to melt the ice, made some adjustment and left. It happened again and again. The melting ice ruined my wood floor and I had to pay to get it replaced. Then a year later, the door started to hang crookedly. I decided to purchase a new Viking fridge/freeze, same type but newer for about $10,000. I also bought the extended warranty on it. Within 6 months, the first drawer cracked. I called the dealer and they told me my extended warranty would not cover broken drawers or shelves because that is considered wear and tear. I was completely annoyed. I tried to fix the drawer by crazy gluing it together. I also have red sticky tape wrapped around it to hold it together. I had to do the same with the cracked door shelf. Now 3 years later, I have three broken shelve doors and the broken drawer, all taped with red tape. It is absolutely disgusting the shabby quality of product that Viking builds. The oven that came with the house, the door became crooked too and doesnt close all the way. I had an authorized service come and see what could be done. Nothing! They no longer sell the hinge replacement part. I had the same problem with the printing on the oven panel too. It has worn off and I had to write the temperatures and the baking programs with a black magic marker! I also called them to find out what I could do about that and they said I would have to buy a new front panel! I am 56 years old and have had many fridges and ovens in my life. I have never had any problems with any of them. Most of them were about $1,500.00-$3000.00. I will never buy a Viking product and when I am in an appliance store, I try to stand by the Viking section for as long as I can and tell anyone considering buying a Viking to not do it! I tell them to read the reviews about Viking products first. I decided to add my review so that if I can save one person from wasting their money, I will then be a satisfied Viking customer!

Viking 30 single oven Model VES0130SS - Have had trouble with the door closing since day 1. The inside light stays on when the door does not completely close. The decals are pretty much illegible on the electric oven and gas cooktop. The self cleaner evidently does not function. The inside back fan is very noisy.

I like my Viking Range. The quality of the range is really good. I also felt great when I went to their training and the environment was really good. The instructor gives class on how to use it. Everybody was nice and explained everything very clearly. I recommend Viking Ranges.

Bought used in 1998. Still working great. Converted from natural gas to propane. Newer models have more precise temperature control, but I am happy with this old workhorse. It has a huge oven, stovetop has 4 burners plus a large griddle. Stove is 36 wide.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

8 years old and problems all along. Spent thousands trying to repair last year and it is still a nightmare! Freezer freezes up all of the time and ice maker has been broken for years. Never again Viking!!!

The Vikings Range was already in my fourth house when I bought it in September 2015. The range, including the oven, gets hot super super fast and that concerns me because it cooks food so fast. When I scramble eggs, the estimated time is half of what it would normally take. Im concerned about burning and fires so I have to watch it. Its almost short of a microwave, and because of that it creates potential danger.

I own a heat and air company so we work on these refrigerator units and Viking is a middle-grade nice refrigerator. Then other brands, like Sub-Zero, have two pieces of refrigeration. They have a separate unit for a freezer. So I chose Viking. Besides, the floor-plan price for this unit was $7,500. I was going there thinking I was gonna spend about $17,000. But I bought this from Plugs and although this one is normally $12,000, the guy there said he would sell it to me for 7,500 bucks. I told him I didnt want a year-old model. I wanted to have a new one and he said that it was a brand new model. But I later found out that it was a year- or two-year-old unit sitting on the floor. The way it was sold to me is my only problem. But as far as the unit itself, it’s fine. I like everything about it.When we had a water leak problem, I had my son go look at it and it was bad water inlet valve. It was no big deal. But when I called the factory, they said that it was not under warranty. I told them that it was though. It was brand new and it had not been in the house for four weeks at the time. It took three months but I finally got a water inlet valve. The salesman from Plugs got involved with his Viking representative so he got it for me. However, if I have a problem tomorrow, what’s gonna happen with my warranty? I gotta call that dude back now at Plugs and ask about that. But now, I’m having a problem with everything freezing on the front shelf. It’s just on the top shelf though, where the air blows out of the evaporator. And they have a fix and it doesn’t cost me anything. I recently found out Viking actually makes a piece of duct, that I just need to call in the factory to get.

My dishwasher was recalled due to fire hazard. It stopped working. They would NOT fix it for free. Then silverware basket fell apart with very little use. I called Viking in Concord, CA and spoke to a woman who works for Viking. She said she could order a replacement silverware basket for my tenant (The house and dishwasher is hundreds of miles away so I had no idea of its size.). I paid for the basket and was told it would arrive in 3 weeks. After two MONTHS, it had not arrived, per tenant. I called the appliance store and they called the lady in Concord and she said it had been shipped out twice. However, this proved not to be the case at all. When I spoke to her, she said that due to the fact that the dishwasher was 4 years old and discontinued, she couldnt find any baskets. She had none available and had made no progress in finding me one. She never once bothered to contact me, or the store for two months to inform of us of the situation. She could not give me the size or any helpful information so I could search for it myself. I went out online and found a website that locates parts and I had one ordered in 5 minutes. After I spent $20,000 on VIKING appliances, I have much regret. I will never buy from them again and beware, this is how they will treat you, too.

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

The fan of the Viking refrigerator we purchased was annoyingly loud. I have very sensitive hearing and it’s getting me crazy. We also purchased a Viking Range which I like it, but I had some issues with it. And they were not able to completely resolve it without tearing out the range and putting a new one in. When I had service on it, the gentleman said that the very low thats almost like a buzzing sound was just normal for the refrigerator. It sound like I have a constant bumblebee in my home. When I was choosing what refrigerator to buy, I’ve heard nothing but grief from people who are dealing with Sub-Zero, so that eliminated that one immediately. And the other two that I was familiar with were Viking and Thermador. I have a Thermador range in my second home and I’m not thrilled with it so I eliminated that. So I went with Viking and was holding my breath when I did. However, I was misled by the salesman. It was a significant purchase that was almost $12,000. He led me to believe that we were going to get 10% off our purchase back based on the program that Viking was running. But when I read the fine print of the information, that obviously was not the case and I haven’t even had a chance to submit my paperwork. But all in all, I had a good experience as far as the refrigerator, the delivery and the installation were concerned.

Bought an induction range from Viking in 2007... terrible experience... Actually I think they replaced some parts that were within the warranty period, with some persuading, but after the third time it broke in 4 years we decided just to throw it away and get a conventional range.

We live in a rural area fifteen minutes from the Interstate freeway. Five years ago we purchased an integrated Viking dishwasher for top of the line bucks. It took Viking five service calls to get it running and it has performed flawlessly until now. So we call local appliance dealers and none of them service Viking. We call Viking and they tell us there is no local factory authorized service. However, they give us names of repair services who should be able to help us. All but one refuse telling us they have problems dealing with Viking and therefore servicing their products. The only one who would deal with the situation tells us the main circuit board is shot and the minimum charge for the service call will be around $1,100 to change out the $250.00 part due to travel time. We are about a one hour drive from Medford, Oregon. We are replacing a perfectly good machine to the tune of $1,200.00! Viking sucks!!!

After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, dont expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.

I recently purchased what I thought was a nice used fridge (Viking Designer Series Fridge DDFF136DSS0) from someone only to find out that it most likely has a bad motherboard. It doesnt cool at all and the display on the front shows nothing but a blue screen. The buttons dont do anything except for light up. After researching, apparently these motherboard controls have been failing a lot with these models and Viking charges $1,000 for a new control board. That is insane for something that is failing regularly. For that price and the repair, I might have to just go and buy a new fridge from a different company. I am extremely disappointed in the lack of care that Viking has presented in the matter. This is a major problem with Vikings product and they do not care. I commented that I could buy a new fridge for the price of the part and the Viking agent laughed and said, I dont know why you think that, people say that all the time but you cant buy one from us at that price. It was rude. I am extremely disappointed. This was for my family but I am a home remodeller and will not be recommending Viking with this type of repair cost and horrible service.

When we remodeled our kitchen I decided to purchase all Viking appliances based on their reputation, and I thought they were built in the US. I have had issues since day one and have never really had anything resolved satisfactorily by Viking. My double oven has slow heating up times, uneven cooking, even on convection, and now has issues with the digital timer. My biggest disappointment however is the refrigerator. I was so excited to have a large all refrigerator in my kitchen. It has had multiple cooling problems since day one. I think the real problem has never been diagnosed and is now so bad that it is not fixable. I have spent over $2000 on repairs and it still doesnt work. The door is simply too heavy for the hinges and will not close in the top left corner. This produces massive condensation on the inside which freezes. It also causes uneven cooling where my vegetables in the crisper at the bottom are frozen and the milk on the middle shelf is warm. We have replaced the gasket and adjusted the hinges but it simply will not close the gap. This is a design problem. Disgraceful for a product that cost over $7000. As of yet Viking seems on interested in resolving a problem. They are certified repair company has said that they are unable to help any further.

The unit I purchased had a dent in the front door and I got it for a discount at Lowes. It was a really good price. A year later, it has stopped cooling. Lowes told me when I bought it that even though it was cosmetically damaged, itd be under factory warranty. Viking sent a repairman out because they acknowledged the warranty. When they were at my house, they said, It was damaged in shipping and you have to call Lowes.” So I called the warranty company and they said “You bought it on sale from Lowes. Therefore, it’s as is.” Then I said, “I wouldnt have bought the refrigerator for $6,000 if I thought it was not under warranty.” So they said, “You’re beat.” And Lowe’s said, “You’re beat ‘cause you bought it at a discount.” So I had to buy a Sub-Zero. Neither company helped me. Needless to say, I don’t have confidence in either Lowes or Viking. I wasted $6,000 in one year. I lost the $6,000 and then I paid $12,000 for the Sub-Zero. So, I paid $18,000 really for the fridge. I tried to fight it, and I tried to argue with them, and tried to ask everybody that I could for help. Viking doesnt stand behind their product and they wont help you through a crisis.

I like the reputation of Viking. I purchased a refrigerator-freezer from them but then it came without the leveling package at the bottom. Furthermore, it doesnt make ice and it makes a weird “boing” noise when I open the freezer door. Also, the door on the freezer got scratched when the men came to put my cabinets in. That’s being replaced under the 90-day cosmetic warranty. But in the meantime, I asked them to put the grill on the front of the refrigerator down at the bottom. However, the guy who was installing the cabinet said that he couldnt because my leveling package isnt there. Their techs are coming out to put it in, and that’s gonna be quite an ordeal ‘cause it’s gonna take three men to stand it on its side and put it the leveling package. Also, Im not happy with this issue because I’m gonna have to sign a waiver telling them I won’t sue them if my floor gets damaged.Furthermore, the people who are dealing with the warranty issue regarding the door and the leveling package kept asking me who delivered my refrigerator. So, the people who delivered it to me knew that the leveling package wasnt there and didnt say a word to me. I wouldnt have known had I not had cabinets built around the refrigerator. Nevertheless, the refrigerator-freezer works very well, except with not making ice.

I liked the look of the stove and the reputation that Viking Ranges had. I didnt so much like the price but you get what you pay for nowadays. The range is great and heavy duty. Its worth every penny I paid for it. Its a quality appliance and Id buy it again in a heartbeat if I had a choice. And Im so far very happy with it. I hope that I dont run into any kind of issues. Ive had a Thermador before and had nothing but problems with it. Ive also had a Wolf which was a good range but Viking is just as good and a little less expensive.

I do like my range so far. It heats my food which the oven is supposed to do. It feels sturdy, reliable and doesnt have a lot of bells, buttons and whistles. It looks as though it will do what its supposed to do for the next 20 years. My expectation is that because it is expensive, Im going to have it for a long time. It is easy to clean. Im not a big cook, but my understanding from people who do is that its important to have the temperature consistent inside of the oven. Thats one of the things that Viking is known for - even heating. So if ever I take up baking, Ill find that to be true.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

3 or 4 times now (Ive lost count!) the freezer drawer has broken after just opening it. Just from pulling it and opening it! The first time we dealt with it the Service company came to fix it. Well, it’s been fixed and it has broken in the same exact way with the same pieces breaking 3 other times!. We paid a lot of money for our Viking appliances, expecting a superior product. To be honest, viking products are GARBAGE! GO ELSEWHERE! We’ve had nothing but headaches. It is extremely disappointing and aggravating. And Viking customer service is non existent and not at all helpful. Do not buy a Viking appliance!

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

My Viking range is new and one of the burners sometimes just continuously clicks. Plus, one of the lights isnt even in the thing that shines down on the knobs. I got a Viking dishwasher with it six months ago and I already replaced that. We got rid of it as it had some sensor error and we were disappointed with our experience. I talked to Viking about it but I havent called about the oven yet. I got to have them put the light in on the knob as theres a hole where theres a gap where that might go. But the guys that came out and installed it did a very good job. Still, sometimes when you walk by, you smell a little bit of propane. My house is big so you dont really notice it, per se, but I noticed it. Then, they didnt level it right. When you deal with Viking, you got to go back to the shipper. Their customer service is all right though it seems like their service doesnt cover a lot of things. When the dishwasher went out, they said it was the sensor and must have been a problem with the install. Then pretty much, they told me that I got to go back to the installer. So then I dealt with them and they said it was dented by Viking. So, I went back and forth and nobody got me a dishwasher.

Im seriously disappointed in Viking. Redid my whole kitchen and got a good deal to get all Viking appliances. The fridge drawers dont stay closed. Yes we leveled it. But the worst is our stove top. The induction range stopped working three times in the first year. Had both sides replaced. Then a month after my warranty was up the second side let go again. Customer service then wanted us to pay to have a repair man to come and say it was not working. That was done and we got a 1200$ plus time estimate to fix it. Customer service was not helpful and for some reason we can not submit a complaint on the website. I now have 2 plug in induction stove tops from Canadian tire sitting on my 4000$ range that have worked well for 3 years. Dont know what to do with my range now. The only upside is the oven. That works very well.

We built a new home last year and we liked the Viking products that we’ve had in our other home. The quality of the refrigeration from Viking is great. The only thing that I have not liked about it is they’re not very deep, especially the shelves, because I was used to a deeper refrigerator. But it’s great as far as the performance. I have the Viking All Refrigerator and I like that our freezer is separate. Their team members were great and we ended up buying all of our appliances from Morrison in Midland, Texas and Kay there was absolutely wonderful.

My wife and I just replaced our Viking side by side with a Sub Zero side by side. Boy what a difference. During the warranty period the service tech was out to our house about once per month. The Ice Maker didnt work in that it dripped water into the ice tray and formed long hanging icicles which made it almost impossible to open the ice drawer. The screw mechanism that forced the ice into the ice crusher would fail on a regular basis so we could never use our machine for crushed ice. The rubber seals on the doors began cracking early on preventing a tight door closure. The plastic drawers and shelves began cracking as well. Since almost all of them began cracking at the same time this was more of a poor materials issue than a one time problem. The machine has only one compressor which cools the freezer. There is a fan between the freezer and refrigerator that blows cold air from the freezer to the refrigerator to keep it cool. This means that everything on the top two shelves of the refrigerator were usually frozen. The compressor failed and since the freezer and refrigerator were on the same compressor we lost both. The control panel on top of the machine was basically useless in that it had a useless bar led graph rather than a digital numerical display to give you a relative estimate of the coldness setting in the freezer. When we replaced this Viking with a Sub Zero it was like being reborn. All of the design issues we suffered with the Viking are absent in the Sub Zero, including the single compressor issue. The Sub Zero has two compressors, one for the refrigerator and one for the freezer which are isolated from one another. The Sub Zero has easy to use numerical controls to independently set the freezer and refrigerator temperatures to a resolution of one degree, air filters to remove Ethylene gasses produced by stored vegetables, an internal on/off switch to power up/down the machine for maintenance or cleaning, and it has what looks to be a reliable ice maker and water dispenser design. The other issue we had problems with is that it is difficult if not impossible to find a Viking certified appliance repair company when you live in a remote area. The closest Viking certified repair company was 100 miles away. This creates huge problems, especially when the warranty expires.

We were switching from electric to gas so wanted a new range. My wife liked the look of the Viking range. The sales rep knew all about it and the delivery was good. The range has a great convection oven and it bakes good. The gas top stays at a good temperature. Were pretty happy with it.

When we had a home built, the builder was using a specific vendor and they had a Viking package deal that appealed to me. The refrigerator has been good so far. It works great and I like the space at the bottom thats below a couple of doors which allows you to store longer and bigger things.

What I liked about Viking was the unwavering quality but I dont think thats true anymore. The Viking appliances that I have that were supplied with the apartment are of a much lower quality than I had come to expect from them. Theyre only a couple of years old but Im not happy with them. Im very disappointed with Viking and Im looking to replace the appliances that I have. With the open burner range, it feels very rickety and I have to take it apart to clean it quite often. But Im fearful about cleaning it. Looking inside, there are these loose wires and I need to clean the inside very carefully for fear that I will dislodge some wire or something.Also, I have a dishwasher and a microwave that have failed and the refrigerator freezes milk but doesnt have even temperature regulation. They replaced the microwave fairly quickly but when the dishwasher broke, I was without a dishwasher for almost two months. Viking seems to be able to replace things, but they dont seem to be able to fix things.

I purchased a Viking 36 all fridge and all freezer to match the decor of the kitchen and have had no issues with the fridge until 3 months ago. The bottom evaporator behind the crisper drawer has been leaking onto the bottom of the fridge and onto the floor daily for the past 3 months only to find out after spending much time and money to try and get this matter resolved to be told by Corporate that the replacement part is no longer made and that I could purchase a new unit at 50% discount off of retail. Albeit a nice gesture but not interested in spending $4K plus on a new fridge that wont match the side by side freezer for a defective matter with the unit that the manufacturer has had in the past and doesnt stock the product or part. Something needs to be done that will solve my problem and make me sign the praises of the Viking name but I gut now, its not working for me!!

I have a lot of problems with Viking. The oven is really loud. When you set the temperature for 300, it goes to 300, and then it tries to go on and off just to maintain the temperature. I can hear that on and off sound -- the clicking and the sparks -- in the living room which is a good 30 or 40 feet away. I dont know if I have a faulty unit or thats the way its built. Also, the dishwasher doesnt really clean really well. Ive looked online and at the manual. I tried to tweak things like settings and gears. I also make sure I use rinse aid and high-quality detergents but there have been some issues. One more thing was the fridge. When I set it at a temperature like 37 degrees Fahrenheit, things start freezing in the back of the fridge. If I put a jar of olives towards the back of the fridge, it gets frozen.These are very expensive appliances and theyre considered high-end, but I dont feel like I have that quality in them. Ive had a Frigidaire fridge in my garage and Ive had it for about seven years, and thats working perfectly. I dont think I would recommend Viking but that could change. Ive been meaning to contact support and once I get in touch with them and they can help me resolve these issues, I think maybe it would be different.

Every time I open the drawer, theres too much ice in the ice bin and it would spill out all over the floor. Viking is saying that it’s the design flaw and they wont send anybody out to look at it. Im not happy about it at all. I’ve had it for a year now and it was still under the warranty period although it has since expired. We designed the whole cabinetry around the fridge and I don’t wanna just swap it out. That would not be a great result but I am worried. Otherwise, it’s a good fridge and I like it. It has a nice base and it does what it supposed to do. It looks good and it works. There’s a special temperature drawer in the bottom, which is kinda cool, but it’s nothing I really use.