Our Viking range is great. We know how good they are and how well theyre made. We like the simplicity of it. The only thing was that one of the grills didnt light up, so I had to have somebody come over and look at it. A piece was just disconnected and it was a pretty easy fix. They did a great job.

My husband wanted a Viking Refrigerator so we bought and paid for it. Best Buy brought and installed it. But they left me with a noise as if I was standing on a runway and an airplane is operating on it. We could not turn on the TV and hear it. We had to shut off all the doors, and even then, we heard it. It was horrible. I called the dealer three times to come. They came, claimed that they fixed it, but they fixed it for two seconds and left. On the third time, I lost them completely and they wouldn’t come back to fix it so I called Best Buy and spoke to everybody there.They transferred me to the Viking office. Some lady said they can send me a repairman, but not till next week. I told her that they have to send somebody right away, but they did not. The day went by and I couldn’t get anybody because it was already evening. I called them the next morning and they finally had somebody from Viking called me. He found a third party and they came. But they left me with a wire hanging into the fan. It was when they transferred it, and that made the noise. At this point, I had a lemon because the fan was damaged. At Best Buy, even the person who sold it told me that his hands were tied and can’t do anything. The manager who came back from vacation was supposed to call me to tell me that they were exchanging the refrigerator, never called me. I had to do everything myself and went back to the store. They said I can choose something else. I chose the JennAir and I wanted to upgrade already. They said that they would come towards me, but I have to pay close to $500 more. I thought about it and calculated it. I also spoke to my son-in-law who just investigated which refrigerator was the best. He said that as long as I have to pay the difference, I might as well pay a little more and get the Sub-Zero. At the headquarters, Lionel was the only guy who was very nice. I talked to him and he called me back the next morning. He asked me what was my decision and I told him to pick the Viking ref up and take it out of here. They left me with a hole for two days and some of my food got spoiled. I got my Sub-Zero on the third day, and we are so happy we made the change. The experience with Viking was a nightmare. We were very unhappy and so aggravated. I also think that Best Buy was at fault here, and their installers. I will never buy one more item from them. But I have a Viking stove and Ive had it for more than 28 years. Ive been very happy with it.

I had always wanted a Viking range and so when I started looking at their stove and range, we just renovated our house and we had to get everything new. So we figured we would get the whole bundle from Viking. So far, so good. We bought our Viking refrigerator through a dealer called AJ Madison and our experience was fine. We dealt with it over the phone, and the rep answered a few questions for me over the phone. We’ve only had our Viking refrigerator for about a month but we like it. It works, and it gets my beer cold.

Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

I called up Bill Smith Appliances and ordered the Viking refrigerator because my Samsung fridge had died. I knew what I wanted. I looked it up online and it was perfect. Bill Smith Appliances was awesome and the delivery guys were great as well as the quality of my Viking refrigerator. It is wonderful and I am very pleased with it. I like all the shelves and how adjustable they are. I can also adjust the little cold zone drawer in the bottom and the temperature specifically there. I love the Viking fridge and I would definitely buy another. I like the looks of it. It goes great in my kitchen and it is beautiful but I just hope it lasts more than two years.

Please dont waste money on any Viking products! I have had two dishwashers in the past 10 years that fall apart and no longer work. I also have Viking fridge. The drawers broke, builds ice in the bottom of the freezer every few weeks that you have to hammer away to get the door to shut, and have replaced the ice maker twice which no longer works again! I buy bagged ice to fill my ice maker. Viking products stink.

The many repair people we have met since we bought this Viking Dishwasher in 2014 love to tell us how its impossible to troubleshoot, and breaks all the time. We replaced our old and very good Viking Dishwasher- that dated back to 2005 or so with one from 2014 when it needed a new pump at the urging of a sketchy repair guy. For this newer one we needed to rinse thoroughly the dishes prior and use all kinds of boosting products. (Lemi Shine). We had frequent service calls. It now needs $800 worth of repair for possibly 1) Moisture sensors, 2) drain pump or a 3) new panel, maybe. If its all three then its more than 1,400 dollars. These are repairs no reputable company can do within 3 -4 weeks. But we did have one guy come, charge us $125 (less than the going rate so we were thrilled, for a moment) and ask for stop tips. But he didnt fix it. And then he left to go on a cruise. Literally.We use this place as a part-time house so this is the second vacation we have spent doing dishes for the whole household + guests by hand. That and calling Dishwasher repair people. Sometimes they come and fix it and it breaks again, a few moments after they drive away and lose cell service, conveniently. The consultations in our area with reputable companies a minimum of $150 without a repair -- just to look--even if you have had someone else diagnose. They still refuse to bring anything on the truck to help fix it in one shot. The old one was great. It was loud and sounded like a hurricane but it really washed dishes. Its 20/20 hindsight but I bet the repair guy knew all this as he counseled us so hard to take it off our hands. The new ones are not good.I heard Viking switched to a new manufacturer (I hear its Asko now, but I do not know), or to a lesser quality from that manufacturer. Once they are (expensively) repaired they can last a while--but this is all rumor. In the meantime they are impossible to troubleshoot and you can analyze the manual all you want, nothing works. You cannot even manually drain it. So I recommend only buying this if you are actually an appliance repair person yourself or have one in the family. Kind of like owning a vintage automobile. But not nearly as fun. Not exactly a wind in your hair kind of experience. More like a dishpan hands one. While you look outside thinking of all the things youd rather be doing.So in short, park your ego and do not buy this machine. Unless you really love to do dishes by hand while you look at a Viking label in your kitchen. You can thank me. We finally decided to buy a Sears Kenmore with a stainless steel front and a 5-year service warranty. I added that to never pay that $150 dollar service fee for no work for a long time. Including installation, delivery and the 5-year warranty it cost less than the estimated repair cost of this one. Oh and there were no guarantees on the repair. And I did tell you the repair guy is on a cruise until after we leave. This review was based on Viking Model 032715-0000. PS. Its hard to tell from the images I posted but the bottom is flooded. Drain is cleaned, as are pipes checked. You cannot reset it to get it to drain following instructions in the manual. Note huge pile-up of dishes on counter. This has been our life this vacation. Hurray for Sears. Thank you! We cannot wait.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. Ive been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days. When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time. The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But Im going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.

So far, the Viking appliances have been good. The stove and oven are great. I also like the Viking fridge a lot. Its spacious and I havent had any issues with it. But the range is what theyre known for and some of the other things havent been that fantastic. The dishwasher is okay but it doesnt really dry the dishes. Additionally, the microwave is not great. I need someone to look at it cause whenever I close it, it opens three quarters away.

We built our home 18 years ago and ordered all new appliances. Didnt notice the latch was not working until a couple years later because I thought it was just me - learning to bake with a gas oven as opposed to my old electric. I was complaining to my brother-in-law who is Mr. Fix-it and he noticed it wasnt closing properly. The latch was bent. With all his tools and strength he was unable to bend it at ALL! This did not happen by me closing the door, this was a manufacturer defect. Viking has refused to replace the door so I am stuck having to alter all my baking. I will NEVER recommend Viking again! Terrible customer service.

My family has Viking range for a while and Ive also been using it. I like its quality. I received the professional series, and the only downside was that I didn’t like that there are pre-heat indicators, its not very intuitive. Other than that, its a great range.

I bought all appliances which are the double oven, a 6 burner stove and a 24 grill and a side by side refrigerator freezer. I have had nothing but problems with all three since day one so that is my fault. Please dont make the same mistake.

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.

I wanted something that would last for a long time. One of my friends has a Viking refrigerator. I just heard about Viking on Sub-Zero and got a good deal, so I bought it. I came upon a place in New York called Appliances Connection and then they delivered and set it up. Our unit has an ionizer and LED lighting. I like its size and it is pretty neat, too. The quality is great. I like it. As long as it lasts, I’d be buying more Viking appliances.

I researched for a long time which refrigerator I was gonna choose, and I ultimately chose Viking ‘cause I liked how it looks. I’ve always known about Viking and so I bought my Viking refrigerator from where we got our plumbing supplies. The people there were great and I always liked them. I like the refrigerators quality, its size, lighting and the soft closing drawers.

Ive had a great experience with Viking. The quality of their products is very nice plus I really like their sales guy. He was very helpful and he really sold me on their products. The delivery also went well. I like the way we can add panels in the refrigerator. It looks like our cabinetry.

I was so happy when we bought our beautiful (blue!) range and fridge in 2011 for our weekend cottage, which is only important because they did not even have daily use. Within the first 2 years the fridge started leaking, the ice maker broke numerous times, the drawers cracked (replacements were hard to find and ridiculously expensive) and now the temperature cannot be adjusted and everything in the fridge freezes. The range is no better. The temperature is uneven, one knob came off, the doors (both) came off their hinges. Now only the small oven closes properly and I have to lean against the large door to get an accurate amount of heat. I’ve spent hours trying to find somebody to fix these two items. When I did, they charged a fortune and the repair lasted no longer than a few weeks. Since about a year I have given up and am living with the expensive mistake I made 9 years ago. I’ve tried contacting Viking directly but they were no help either. I will never buy a Viking again.

We’ve had a Viking Range in our prior house for 12-15 years now, and I like that we could get their range with the eight burners but not have the griddle. I love their burners. However, the grates in the top plates on top of the burners are hard to keep clean. But besides that, I like it.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

We were looking for something that has a range with a gas oven. Viking is one of the few ones that provide that amenity. The quality of the product is good. I love it. We’ve used it so many times and it’s been consistent as far as the heat where the oven is concerned. We love the range.

Being in real estate, I’ve sold a few homes and looked at a lot of upper end homes and most of the nicer homes have the Viking appliances in them and that always piqued our interest. Ive also done a couple of build-outs where Ive used the Thermador and Viking and I tend to lean more towards Viking. I liked the performance of Viking. My wife is quite a good cook and she has an oven also from Viking. It performs really well and she’s happy with it.We like the style of the Viking Refrigerator. We also like the size of the pullout freezer and the adjustability of the shelves is another nice feature. We purchased through Pacific Sales and they were very knowledgeable on all the products. I financed the refrigerator because it was a 0% for 18 months. I ended up buying all four Viking products individually because they all matched. Im very impressed with the overall service. We’ve had a couple of needs for the appliance repair team to come out. They were very knowledgeable on the repair, were good communicators and took care of the problem. I’m very happy with all the units, the service and the sales team. I’d recommend Vikings.

Viking should be sued. Its beyond me that this company that sells garbage to consumers for top dollar is still in operation. I guess if you never plan on actually using your appliances, then all is good and they look great. But if you would like an appliance that actually works and you intend to cook for family or friends, well then youre out of luck. You just flushed a chunk of money down the toilet! In 2009, we purchased all Viking appliances for our new custom built home. This included a refrigerator, separate stand alone freezer, 6-burner/griddle cooktop, double oven with warming drawer and microwave. This was quite an investment. However, since we cook and entertain so much, we felt it was well worth the cost for so-called top of the line appliances. Its truly unbelievable that every one of our Viking appliances has fallen apart, broken down and needed repair - which is not cheap by the way. Here are just a few of the problems: knobs falling off the cooktop, griddle on cooktop does not heat to proper temp, lock on oven for self-cleaning wont lock, microwave fuses blowing out (the inside is all GE), every drawer in refrigerator is cracked, freezer drawers cracked and racks dont slide out properly. I could good on, but I really just want to make sure that consumers do not invest their hard earned money on Viking appliance. Viking appliances are for show only, not for quality or function!

If you are considering a Viking appliance RUN away as fast as you can! This is the 3rd built in refrigerator/freezer I’ve had installed and what a nightmare it’s been working with the Viking company! Awful to say the least. This 3rd built in was installed 5 years ago and now both voltage boards have died. The serviceman just told me that one of the boards, the main one that runs everything, is on back order! Oh how I’ve been down this road before with Viking when they installed the 2nd piece of crap that did the exact same thing but only after 2 months of having it installed. It took over 3 months of pulling my hair out before I had a refrigerator/freezer that worked. Because that same board was on back order and they didn’t know when it would be available and because it was under warranty I demanded a new refrigerator/freezer as that’s why a 3rd one was installed. I wrote the company explaining all the problems and grief I went through and asked for an extended warranty. I received a letter from Viking telling how sorry they were about all the problems but SORRY we cannot extend the warranty. I received NO compensation from this ** hole of a company! They truly DON’T care about their customers!!! Run I say, RUN. Can’t wait to see how long it will take before I have a working refrigerator/freezer again!

We purchased the top of the line (so we thought) Viking double wall ovens for our re-model. They arrived with broken glass in the 2 doors. The oven was installed, without the doors, into the custom built cabinet based on the specs from the manufacturer. It didnt fit properly, no matter how hard we pushed on the approx. 400-lb. appliance. There was nothing in the way of it being pushed fully into the cabinet, and finally we realized that the oven itself was twisted a bit so that while the right top corner and bottom corners fit, the top left corner sits out about 1/2 to 3/4 inch. It looks hideous but we live with it because the company wouldnt respond to our concerns. We assume the unit was dropped somewhere before it reached us. Replacement doors finally came, one had broken glass again. New one came and it was installed. Then when I began using the top oven it burned the bottom and left the top undercooked. I thought it was me at first, since I may not have been used to this particular oven. Not me. Its the oven. If I use it, then I lower the temp. 50 degrees and hope for the best. I contacted the company from which we purchased it as well as Viking, but nothing was addressed to remedy the problems and, funny thing, our warranty expired. Then there is the issue of the self-cleaning function which I used maybe 4 or 5 times. I dont use it any more. I am worried, because of the extreme heat coming from the ovens and what I can feel on the wood around it, that it will catch fire. We heard that the self-cleaning is a problem with Viking. Anyway, we limp it along because we spent thousands on it and to replace it is an expense we cant assume right now, but I tell everyone how much I hate our Viking ovens and that they should never buy one. At a home show convention several years ago, the Viking reps were out trying to drum up interest. I told them of my experience and they took my name, etc. with the promise that theyd help me... Right, never happened. Lousy product, lousy customer service.

The quality is good. I like the simmer quality. However, Im having difficulty cleaning the top of the range because it says that youre only supposed to use soap and water, but that doesnt clean it. I went to Trail Appliances - one on King George, in Surrey, and the new one in Cloverdale. I went to two branches to try to ask them about accessories for the Viking because I wanted to get a grill cover, and I also wanted to ask them about how to clean and the maintenance, but they werent very helpful. I have the six plates and the grill. Its a 5 Series. I would like a better engineering of that particular product. They should have made at least one of the plates a small one, because its six large plates.

After I bought Viking appliances, Ive been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didnt work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. Its a stainless steel finish but it has a scratch. Theres a stainless steel repair kit that I have to get to polish it back to before.

Viking Refrigerators has a good appliance. It gave me good refrigeration and I like the overall sleek look of it. I was satisfied where I purchased it from. The gentleman that helped me was knowledgeable. He also found the product online because they didn’t have it in the store, so he was incredible. However, on the delivery of the first fridge, the item was damaged and we had a huge issue with that. Their customer service or delivery people gave us a really bad time, but Best Buy went over and above to rectify the situation, so I do appreciate that. It was very close to the holiday and it was supposed to be delivered at a particular time but it wasn’t, and so they gave us a temporary fridge to refrigerate my things.

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - Lifetime warranty against rust, it says in my owners manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that dont rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

I love to cook and Ive always loved and wanted a Viking range for many years. We finally decided to get a range and Im very happy with it. Our Viking range is something Ive wanted for many years and it is fantastic. I love that I have six burners, that I have the option of convection and that its gas, since Ive always had electric. The team at the Viking dealer was wonderful and great but I was not impressed with all the demonstrations there. We also got a dishwasher, a refrigerator and a hood. Upon delivery, we had a dented dishwasher, which was not anybodys fault, and they replaced it which was fine.

We have had constant ice maker issues (constant tapping noise as ice maker has always had issues with ejecting ice) and now the button that ejects the water filter is broken. We love our professional Viking stove but this product (2017, 36 French Door) sucks! Plus dealing with customer No-Service with Viking is a waste of time in my opinion!

I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.

Im having so many issues with Viking. I’m very mad about it and I have a huge regret right now. The repairman came last week to work on the large oven and the range because they quit working. In addition to that, it took them forever to get the parts in. And when I called them with an issue such as my $30,000 appliances not working, they would act as if you’re bothering them and the customer service is rude. I’ve also had a repairman at my house to work on my Viking refrigerator four times.

The refrigerator was not working for over two weeks (totally dead - no cooling in the freezer and the main refrigerator compartment) while Viking and its local repair service went back and forth on resolving the subject. It was quickly apparent that Viking keeps an arms length distance from such issues. Also apparent is that the local repair does not keep Viking parts in their inventory for repair purposes. Repairman said the refrigerator was shipped from the factory with improper soldering of tubes. After several visits and re-soldering of tubes, the refrigerator again worked. However the repairman said if unit stops working again that is could no longer be repaired - in other words, a dead inoperable appliance. Top dollar was paid for an appliance which at the end of the day was of shoddy quality, and not properly addressed by Viking under its own warranty. Inexcusable.

Trying to get parts in has proven to be next to impossible. On three different occasions, different parts were needed for 3 separate Viking appliances, it took over one month to get parts delivered to service repairman. When questioning the repairmen (I have tried 2 different service companies) they all stated that they were unable to get anyone to answer any questions, had no tech support, and were very hard to work with. I love my appliances, however going without a dishwasher for over 1 month, after 3 service calls and still the part is not on its way. And of course the warranty is out! I need a motherboard replaced after only under 2 years of buying the appliances. $345 for just the motherboard, not to mention 3 service calls. I should have just bought a new dishwasher, and next time they will NOT be Viking. Customer service is key and they are locked out!!!!

The Viking refrigerator was in the home when we purchased it, and were now on our third fridge. The first one stopped working. I contacted Trail Appliances where it was purchased and they ignored me. So then, I had to contact Viking directly in Quebec, which is Brigade, and they advised me that the fridge was unrepairable. So then, we waited three months and then we got a new one. After that, our second fridge lasted 23 months, and then it started to melt and the housing cracked. So, I phoned Viking again and they sent a service guy out. This took a couple of weeks, which is a joke, because they dont have anybody locally that knows what to do. So, I waited another couple of weeks for those guys who said that the second fridge was also unrepairable. So, all in all, weve waited almost four months without a fridge because there wasnt one available in North America. Then we were away for a couple of months, and now weve come back. We got our third fridge just before we left, and we turned it on when we got home here a couple of weeks back. But this third fridge never shuts off, so theres another problem with it. I havent phoned Viking yet because Im at my wits end with it. The customer service reps were responsive and the fellow thats in charge of their marketing, Daniel, was quite good and does everything in his power, but this issue with the Viking refrigerator is so screwed up that its just unbelievable.

I bought this $11,000 stove from Viking Ranges and five days later, something went wrong. I called and they had someone out here quickly and fix it. Im really happy with it. Its a great product. Everythings fine and I would recommend them.

I liked the Viking brand and since my friends had their products, I purchased a Viking refrigerator. They were slow to deliver and it took a while to get everything moving. I like the French doors and the freezer on the bottom of my refrigerator. But my ice maker went out already so I’m a little skeptical about its quality. I have their stove-top as well and the metal piece has discolored on one of them. When I had the service man here, I asked him about it and he said sometimes that’ll happen to those black pieces in the middle of the stove, so I was disappointed by that too.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.

We’re happy with the quality of the Viking range that came with our house. Instead of a typical stove where there’s only four burners, we have six. Overall, were very satisfied so far with their product.

I got lucky while shopping for a counter depth refrigerator at Best Buy. It happened that BB had a discount on their Viking 36 French Door Bottom Freezer floor model as they were replacing that model with a newer model. On top of that the floor model had a small dent on the door, so it was further discounted. Im have never owned a high end refrigerator... Its amazing in comparison to my last GE Profile. Good looking design, even down to the control panel. I was concerned about having the bottom freezer and now prefer it over a side by side. The interior LED lights are amazing. Fitting a pizza box on the wide shelving is fantastic. The motor is relatively quiet, a bit noisier when it goes through some sort of cycle every so often for a few minutes.

We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

Our refrigerator is very convenient, large, and has good quality. The only thing I dont like about it is that adjusting the temperature, which is two little controls up on the top, is not very clear and it doesnt read out the exact temperature, just has these little bars. So, it takes a lot of time to figure out how to use it, how to set it, and get it to the right temperatures. At the very bottom, it freezes up and the water gets into the drain in the back on the bottom and we once had to thaw it out ourselves. Another time, we had to call a repair person cause there was no way for us to do it. If only they have as many other refrigerators have where you set the temperature and it shows you what its set for and what its actually reading, and I would make sure that they have improved the heating unit that would prevent the drain in the freezer from freezing.

I like the way Viking operates and I especially like the look of the Viking professional stove. Ive had Viking before so I got them again when I moved into a new home and I went to replace the appliances. The quality has been good. But I moved into a condo in Florida and they don’t allow gas so I got the induction. It’s different for me because it’s an induction and before I’ve always had gas. The rep was helpful the first time I went in and helped me select the product. But when I had some questions and went back, it was like they didn’t have time for us. They did it twice. She was doing something else and she was dealing with some other customers. I got the Viking professional range and I thought I was getting the Viking professional microwave. I didn’t realize until after they had installed it in that it was Viking and not the Viking professional. There was nothing I can do about it but I was disappointed in that because I was trying to get matching appliances. But overall, I’ve been very pleased with Viking.

I like the quality and the fact that Viking refrigerators are made in the US. We got one delivered in June and it was a $3,500 fridge, but there were many issues with it. The doors could not be adjusted and the panel on the bottom didnt lay flush. On the second day we had it, it went up to 80 degrees inside. It started heating up at about noon and then by that evening, it was around 84 degrees. My husband reset the fuse box the next morning at 6:00 AM. It must have rebooted it so it started working again. When I spoke with the customer service representative, she told me they were not going to send somebody to look at it because it was working. I found that unacceptable because there was something wrong with it. There was moisture in the seal between the refrigerator itself and the freezer. I could see where the freezer had somewhat warmed up because there was icy buildup on the shelves. Initially, I wasn’t that satisfied with the customer service with Viking. The freezer was lukewarm so we had the approved rep here in Hawaii come and look at it. He couldnt figure it out so we ended up ordering a replacement for it. The new one was delivered two days ago and I like the double door opening. Right now, though, I feel that I am satisfied but I hope something doesn’t go wrong because of the issues Ive had.

We purchased a Viking double oven 10 years ago and it has never worked properly... Will burn backside of pizza, pie, any dish that isnt rotated by hand, so much for the convection. The cost to repair is quite expensive, especially if you do not live in a metropolitan area, due to lack of Viking qualified repairmen.

My wife had a French door refrigerator for many years and Viking was the first thought of what appliance we were going to use when we redid our kitchen. We liked the brand name. It has been strong for her and it’s professional grade. Their refrigerator is great, its overall appearance is nice and the workmanship is very good. Everything has been great so far. Viking Refrigerators is top quality.

I like Vikings quality, and bought a range from a guy in Israel. So far, the range has been fine and the quality of the product is great.

My husband is a cook and this is our last house. He wanted his kitchen like how he wanted it so he bought a Viking range and the dealer was fabulous. The overall quality of the range is fabulous too and I like its ease of use.

Viking was on sale and that led us to have a look at it. The construction of the range and the write-ups on it seemed generally good. Although, the one in Consumer Reports sucked and so it caused us to think about it. But I chose to ignore their relatively negative reports on the range. The sales representative was a very knowledgeable guy and took us through not only the Viking Ranges, but several of the other competitor ranges to look at the different features, trade-offs, and sort of helped with getting rid of some of the marketing stuff that doesnt matter as much as the functionality.We love it. Its been nice to use and cooks really well. The only thing that were having some trouble with is a piezo igniter on the front left. I was wondering what to do about that because it doesnt work very often at all. I might need to have somebody come, have a warranty look at it. But other than that, its fabulous. Were enjoying it and would recommend it certainly to other people.

My husband loves cooking on our Viking range. He likes its flexibility with the burners. Its quality is good and we’re happy with it thus far, but there are a few things about it that we’re struggling with. One is that the large oven keeps having a huge popping noise when it heats up and it scares the daylight out of me every time. A button on the hood is also not working properly, so we need to put in a service call for that.

Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass thats a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesnt make an entire replacement necessary.

I just built a $150,000,000 house last year which I dont live in but I had remodeled my kitchen in 2000 and the Viking Range hood went in and I just knew I wanted to put the Viking stove under it. There was no reason to, everything was working and I quite frankly, forgot all about it and bought another house. I have a second home now but then the stove stopped working. Since I already have the range hood, which I love, I bought the stove to go with it. This is a very high-end appliance city so if someone has this problem I go, What a difficult position to be put in. The top of this range is great and heats up. It looks fabulous and fits beautifully with the range hood and in the space that it was designed to go in. However, the installation of the electrical for the oven is a nightmare. Theres a problem figuring out where to put the electrical box cause it doesnt fit under the stove. So, I have to cut up a cabinet or a wall. Im dissatisfied that they sold a product that cannot be installed unless its a new build. Im a real estate agent. And if Im selling a house and see a Viking range in the kitchen, Im immediately going to start thinking if its installed correctly. They should phase it out.

Viking is American made, which I like. We have all-Viking in our kitchen, other than the refrigerator. Then, we needed a new refrigerator, so we bought a Viking. But the freezer is not working properly and it has been going on for a few weeks now. Their people already came out twice to try and fix it but they have been unsuccessful and they’ve replaced a part the last time. Other than that, the Viking reps are very nice and cooperative. We’ve got other Viking appliances that work extraordinarily well. We have a Viking oven, a cooktop, and a microwave and they’re great. There just needs to be an adjustment in the operation of the condenser of the refrigerator. I’m not happy now. I spent $10,000 for the refrigerator and I expect it to work properly.

In our kitchen, we have a Viking cooktop and a Viking dishwasher. So, when we moved into this house, we decided to go with Viking to complete the set and for the quality. I purchased a Viking Series 5 built-in refrigerator through Best Buy. It was delivered and installed, and it was working fine for about two days. Then, one of the hinges seemed to have broken on the door. I went back to Best Buy and told them about it. They said they would order a new one and have it delivered, take the old one and send it back. This was about six weeks ago and the new one was supposed to show up yesterday. I got a phone call in the morning saying that it was not gonna show up. Its been quite frustrating to call me the day its supposed to arrive and tell me that it was not gonna come. They scheduled a day that it might come which is for August 28th but I got three different emails, which all say 28th, 29th, and 31st. So, I dont know what day its actually coming at this point.Originally, I thought it was only gonna be five weeks. So, they offered for me to purchase a substitute refrigerator until the other one came in and I could return the substitute at a later time. If it was gonna be another five weeks, we can live with it but the door thing has been getting progressively worse to the point where Im the only one in the house that can shut it. Its a 48-inch refrigerator, so its a heavy door. You can lift the door up to get it to shut and it seals once its shut. Also, to add insult to injury, when you pull the door down of the Viking dishwasher, theres a rubbing noise and you have to sort of push it a little. So, Ive been trying to call the appliance vendor that we got that through, but I cant get a call back from them. When Viking works, it’s great. But when there’s an issue, it can’t get resolved. And Best Buy is throwing Viking under the bus saying that they were the ones who didnt deliver it.

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.” So I called them back and he called back the district sales manager and the district sales manager said, “Oh, yeah. There’s side trim that goes with that. I had the installer come back again so I paid more money for an installer every time the man showed up. Then I got the side trim and he fixed it. We had to cut it off because of the of the configuration. Ive incurred another $300 to bring the installers back to do the trimming. It was not an easy task to install these range tops and all of these, especially the Downdraft, and the instructions were very vague. We’ve finished a brand-new renovation so then we hooked up the dishwasher and it didn’t work. There was an “error code 02” flashing. Nowhere in any of the brochures or online does it say what the hell error code 02 means. E02. The system was giving me a code of something wrong and there was no way to determine what that error was. So I called my retail manager back again and they said, “Oh yeah. E02 means there’s a lack of water supply. I said, “Lack of water supply? That doesn’t make sense.” I had to call the installer back again and it had been twice because they were trying to figure out what was going on and they weren’t sure what it would look like. It was starting to work then it would shut off and the error code was last. He took the front panel off and the darn hose that drives the water to the washer that was installed by the manufacturer was bent. It’s a reinforced hose with metal in it and the purpose of the metal is so that it doesn’t bend easily. However, when it does bend, then it’s a permanent kink and it restricts the water to flow. What had happened was the hose was too long and somebody forced it into the receptacle that you have to hook to when you install the water. The hose was bent therefore there was a lack of water supply. We had to cut that off, installed it, and the dishwasher works fine now. Then, I got a service call in on another issue. When I was checking the washer out, a lot of times I’d press the P and nothing would happen and the codes wouldn’t work. It wouldn’t come up and give me an option whether I wanted it on quick wash or extra duty wash or cleaning. So I called the customer service and said all of these to the Viking customer service. Another issue was that he referred it to the people here in Salisbury as a service center. I don’t want to work with these people because I gave them the option of buying Viking through them. They were charging me $3,000 more and charging me for every nut and bolt they thought they would need to install it so I went elsewhere. So I called back my retailer and he said he’ll put another service order and I have yet to hear about that warranty schedule being done. Third issue, I went to register these stuff and everything worked fine. But I tried to register the dishwasher and it said, “Well, you can’t register. Your numbers are invalid.” So I called Viking and the lady was nice and she went, “Oh, you have to add a 1 to your model number in order to register.” I said, “Really. That’s nice to know. Can you do that for me?” She said, “Yes. But if I register it, you can’t see it on your account.” The whole purpose of registering this stuff is that if you have warranty work, people can go look and see what’s going on, that it’s a bona fide, the date of sale, and all that other stuff. But if you register it over the phone, then it’s not on my account and unless you ask for it specifically through customer service, you can’t verify that this system was purchased through Viking on a certain date. I went back and registered with adding the 1 so there’s a glitch in the IT system there. Then I tried to register my Downdraft and I can’t do it even though it’s covered on their site. I called back Viking service and they said, “That’s right. We can register the Downdraft on the system. You can’t. But we can register it for you.” And I said, “Yeah. Let me ask you this. If you register it for me, I’ll bet you I can’t see it on my account. Is that correct?” They replied, “Yup. That’s right.” I sent all of these to Viking customer service and sent a long letter that went over each of those things and all the details. After three weeks, I had heard nothing. Two days after I had sent the initial e-mail, I sent a note back to customer service, “Can you at least acknowledge receipt of my e-mail about these problems?” They replied, “Yup. We got it. Upper-level management is looking at it and will get back to you.” After about two and a half weeks, I called back and the first lady I talked to said, “I’ll look into it and I’ll call you back.” She never called me back after two days so I called again and I got a hold of a young man who was very helpful to a point. Within that day, he provided information back and said it’s been passed to the district sales manager for action. I said, “Well, I didn’t ask for reimbursement but I did tell you that I had spent over $500 in additional charges to have this stuff installed and fixed. Because of these issues, I’m still waiting for warranty work and not to mention your other problems with IT, so I’d really like a response from you all.” The only response that I’ve received to date is that they’ve passed the information on to the district sales manager who has had this action for three weeks and I haven’t heard a thing from her. The retailer which is up in Easton, Maryland, said they have continual problems with this district sales manager. She never returns the calls. She’s had the action when the second trim kit was ordered back to the stove again. He passed her the action and said, “Look. You need to do something with this customer.” I had never heard anything from her about reimbursing me for the money Ive already spent to pay for the trim kit or doing something to acknowledge the fact that I had had serious problems with this $25,000 set and I haven’t even used it yet. I don’t know what the status is but this district sales manager is not helping Viking image whatsoever.

When looking at other competitors of theirs, Vivint could step the design up a little bit. But for the price point, the refrigerator is doing what I would expect it to be doing. I havent had any issues in comparison to other issues Ive had or are having with Vikings other products such as the freestanding range. The performance has not been as expected. Ive been having some issues with the oven specifically and the griddle not working. Theyve sent some technicians multiple times who tried to fix it but its still not working. Im trying out to see about getting a replacement or refund since it’s been over four times now. Theyre easy to contact so Ill give them a 10 or an A+ for that but the follow up is lacking. Im having to follow up with them as to whats going. Ive recently had to request an escalation to try to get information because they dont have much to go by based off of what theyre waiting on with their contracted vendor.

We bought 4 appliances from this brand - Viking. Three of them already have problems. Professional microwave oven - doesnt work. The fridge that we thought made in USA and we paid such money would work for at least 10 years without problems. The plastic in the fridge is of terrible quality. Dont spend that much money thinking that their products will work very well.

I liked the way the Viking range looked. I bought one from Pacific Sales and the lady there that I worked with was extremely nice and very knowledgeable. I went back several times to look before I actually made a decision because I was also looking at Wolf and one other brand. Still, she was very helpful and not high pressure. I like my Viking range very well. Its very sturdy and I like the way the range top works. The oven bakes and roasts very evenly, too. The stove that I had was terrible and compared to that, I love the burners of my Viking range. They boil water for pasta real quickly and I can simmer things nicely. I recommend it to anybody whos looking for a new stove.

This dishwasher is really great. Love the stainless steel look. It matches my stove and hood. It has lots of storage.

I just got my oven from Viking a couple of weeks ago and the rebates were bigger than Wolf. But, I realize it doesnt have a clock which isnt a big deal. Ive cooked two meals on it so far and its a great oven.

Viking has been nothing but great for me. Ive had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

First unit replaced by HADCO because of compressor failure. Second unit is worse with multiple issues and problems; ice build up on bottom freezer, water leaking onto hardwood floor, plastic drawer fronts and pulls breaking, ice maker supply tube freezing, bad door seals, both door hinges broken, and several more issues. Ive had it with Viking and HADCO and have a Facebook page: ** for others to post photos and complaints with the hope we will be heard by Viking.

I’ve had issues with the stove, the refrigerator, and the dishwasher. I have to pay almost $2,00 trying to fix them and Viking refused to pay for that. I bought an extended warranty and they wouldnt pay for it because they said the appliances were under manufacturers warranty. But Viking said it was not their warranty. I paid so much money for these things and its not like I can go out and buy new ones. I wouldn’t recommend anybody to buy from Vikings.

Were happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. Its a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.

My daughter-in-law has a Viking Range and I know that it performs well compared to other company. I love its very accurate cooking, the jets are very powerful and water boils quite quickly. Im just happy with the overall performance. Plus the Viking dealer was very thorough. Theyre just very straightforward and honest about things. They showed a lot of attention when I was there shopping and trying to find that information. Delivery was on time, everything was installed properly and the range itself performed very well.

We were remodeling our house and I needed a bigger refrigerator. Viking was one of the better ones on the market so we got their 48-inch refrigerator. We also ended up getting all Viking appliances (a range, a hood, and a stove) because I wanted to stay with the same brand for resale purposes.However, we’ve only bought the refrigerator in November and in February, the mechanism that defrosts the coils in the freezer went out, and trying to get that fixed was not pleasant. I called Viking on a couple occasions and they said they had three contractors for us but two of them didn’t service refrigerators down in South Florida. The third company sent a guy out and he said he’ll defrost it. I told him we’ve been defrosting it every other day for a month while waiting for him to come out. He said “Well, I got to try this anyway and if it doesn’t work then call us back.” He defrosted it and two days later, it was icing over again. So I called the company back and they said I needed to replace the mechanism that defrosts it. They have it back ordered and I had to wait another month for them to get the part. I spent two months with a $10,000 refrigerator and I had to take a heat gun every other day and defrost the coils in the freezer so I wouldnt lose everything in it.After the mechanism went out, my husband read on forums that our refrigerator’s issue is a common Viking problem. And the tech they sent out didn’t speak English, which is fine because I speak Spanish. I kept asking, “Well, what is actually the problem?” And he said, “Well, it just needs to be defrosted.” He wanted me to sign all these forms and I said, “Look, I am not paying for this because this should be under my extended warranty that I paid for.” He said I had to sign it and that’s the only time I got him to tell me what he thought was wrong with our fridge. When I had to call back, I told them not to send the same guy but they did. He had no social skills. He didn’t even introduce himself when he showed up and left without saying anything. I had to track him outside the driveway and ask if it was already fixed. He said, “Well, just watch it. If it frosts over again then you’re gonna have to call another service ticket on it.”Though the Viking dealers were nice and helpful, the service could be way better. The number that I was provided for servicing in my purchase packet was redirecting me to the store so I had to call them and try to find servicing for it. I sat on hold trying to get someone for almost an hour to answer the phone. If I’m gonna be on hold for a long time, they should send my call to a voicemail and call me back. Other than the mechanism going out in less than a year, everything else has worked beautifully. The refrigerator keeps my fruits and vegetables fresher way longer than the last refrigerator we had. I liked that I always have space in it, and I also love the other appliances that we bought. I wouldn’t recommend the refrigerator for the price, but the other appliances, I would.

Ive known Viking for many years then at one time, we had a good offer and my wife liked it, so we got their refrigerator. The quality of the product is good but I have a minor issue with the ice maker. Every time I call for ice, I cant get this to come out. The ice seems stuck, trapped inside between the box and the dispenser. The flap that opens up to drop the ice is always stuck. Viking has sent someone out, looked at it and said I would be ordered a new ice maker. But we have not gotten it yet. Other than the ice maker problem, the fridge performs well and everything works great.

Viking always had a very high-quality name and it's one of the higher-end appliances that you can buy. Aside from that, I'm a big person that grew up where you didn't rely on other countries for anything and with Viking, everything is made here in the USA. It provides jobs for people here and the quality isn't junk. Compared to that, I've been seeing a lot of things deteriorate in products that were imported into the country.

Were really not happy with our Viking fridge. We like that it keeps things cold, but its loud. The plastic on the doors has cracked. We called in the warranty, and they covered it. Right now, the thermostats not accurate. We had to have someone come in and clean the kitchen because it smoked all over the place. Its very poor quality control. It was very expensive and does not meet expectations.

I wanted a Viking range for decades, so every time I looked at commercial-type ranges, it was usually either Viking or Wolf. But, Viking has always been the commercial style range that I wanted, but I put it off for years and years because I wanted the double oven size with six burners. Then I realized that to get the one I wanted, it would involve remodeling half of my kitchen to make space for it. So, I finally decided that, instead of putting it off because of that, Im just going to get the 30-inch one, so it would fit into the existing space. And so I did and Im happy. I bought ours at Colders, a furniture store, and I worked with someone who specializes in Viking ranges. It is an authorized dealer.Ive always had electric ranges my whole life. And one of the things that I havent liked in the past about gas ranges is the gas oven. Id prefer an electric oven and a gas stovetop. And now that they make dual-fuel ranges that are the perfect answer for me. Also, I just like the ruggedness of it. The hole that you put the pots on, theyre like army tanks. Theyre big, heavy, iron grates that are just so well-built. And the whole thing is heavy-duty that can last a lifetime. I like the simplicity of it, too. The electric range that I replaced was all digital. It had all kinds of extra digital features that I never used. This one has mechanical knobs, and everything works perfectly.However, the caveat is theyre expensive. So, you really have to be dedicated to cooking. If they were cheaper, I would have bought two. You really have to want that kind of a range before you are willing to spend that much money. Other than that, from the performance and quality of the Viking, it is 5-star all the way. It would be my top recommendation for a commercial range.

When my range came there were some scratches on it and we’re having issues on getting a new one out. They keep saying they’re gonna order in the part, which they do. But then the part looks worse than the range when it was delivered. I wish they could package it differently, so that when it comes it’s better off. I tried calling Viking’s 1-800 number but they weren’t very helpful with it. The only person that’s helpful is the appliance guy that comes in and he’s been ordering the parts.

We love the Viking range. We got it through a third party and received it in a week. My contractor did the installation so it was great. I like that the oven and the space for the burners are big.

Bought a home with all-Viking appliances. They LOOK heavy duty, and the range certainly is. Problem is, they dont work as well or have many features available on more popular consumer brands like GE, KitchenAid, etc., that cost much, much less. Our Viking range has racks that are impossible to pull out. In our other home, our GE Monogram has beautiful ball-bearing shelves that glide fully in or out with ease. The Viking fridge has shelves and compartments that are all cracked, even though its pretty new. It beeps once in a while for no apparent reason (the door is CLOSED! ); its slow to make ice, and has no ice or water through the door. Seriously? Why would anyone pay thousands for this junk when other brands have better features, more durability and cost far less to service?

Beware Beware Beware! I have owned a Viking refrigerator for 3 years and have had 9 service calls so far. The model rvrf336ss5 has been known to have leaking issues and freezing issues in the chill drawers. In fact, Viking changed the model number after making some fixes, yet the last repairman mentioned it is a bad investment to buy either model. It is a sleek and nice fridge in appearance but don’t be fooled.Viking will do support teams are essentially trained to do everything they can to not replace their faulty merchandise. After 9 service calls the service department said they still lacked sufficient information. Viking will send their own “approved” service department, who essentially are too scared to report the truth because Viking will pull their contracts. This isn’t an opinion rather what we were backhandedly told. I am a handicapped frontline medical worker who has now retired and my husband is a frontline medical worker. During these awful times dealing with a faulty refrigerator and crooked service department is the last thing we need. Their refrigerators leak notoriously. If you have questions feel free to reach out **.

I bought a Viking Range for the size because I had a very limited space on my counter. I thought it was a good brand but Im disappointed. They have all this gas power but if you spill anything on the ceramics and the top, it’s a major disaster. If by accident you spill oil or water, you need to burn yourself and clean the stove immediately. It gets marked very easily. Im a cook so it’s crazy. Im completely shocked. I Googled what to use to clean it and everybody is complaining that it’s ridiculous that you spend so much money and you can’t clean the stove afterwards. No water, or anything because it will leave a mark.

We purchased a very expensive Viking refrigerator from Best Buy a couple years ago. Within just a few months, all of the adjustable shelves in the door started to break. The shelves are a combination of metal and brittle plastic. Once the plastic shatters, they are unrepairable. The replacement of the shelves is NOT covered by the warranty. We went ahead and overpaid for two replacements from Viking, which then proceeded to break as well. We are down to one shelf in the door which will not likely last much longer.

This house has a built-in Viking refrigerator and on the right is the all-freezer. The refrigerator is loud and the compressor was constantly running so the previous owner of this home had to have it replaced under warranty in 2016, which was only a year after he bought it. When we purchased the house in August 2017, and just before we closed escrow, he had to call Viking to get service because the temperature of the refrigerator was not keeping cold and there was a leak in the coil. The appliance is relatively new and that worries me but so far, the refrigerators been keeping cold so I’m thankful for that. But I am surprised at the compressor noise and we live in a development where the builder got Viking for all the units. I looked at several units when I was purchasing and I noticed the same noise in every kitchen because the floor plans are similar. It’s quite loud and it’s not infrequent. I even talked to the owner in one of the homes and she had changed out the Viking for a Wolf refrigerator. She said she did it because the Viking was so loud. Also, at first I was worried that there was a problem, but I looked at the freezer temperature and it’s constant at what it should be used. It just runs hard and it’s very sad to me because I’m going to end up having to replace it at some point. The refrigerators features are reasonable, but for that kind of investment, I would never buy one of this. I have an experience with a built-in Thermador and that has superior quality compared to this Viking.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me its the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop cant come out until Oct. 28!Like others in reviews Ive read with the same problem, we are camping in our own home with camp coolers and daily runs for ice. If the repair person cant fix it on the visit tomorrow, Im contacting Viking again to request they buy back this lemon, which I had to do with our Viking stove a year ago, after the oven failed three times, two of those on successive Thanksgiving Eves -- not the holiday tradition I want. I finally insisted, on the third failure, that they buy the stove back at full price, which they grudgingly did after many, many phone calls. Now I have a Wolf range and couldnt be happier. I will never recommend Viking to anyone -- in fact, I actively tell people not to buy Viking. (I do want to say that the people at the authorized repair shop couldnt have been nicer about the Viking stove each time they had to come out.)

Bought a Viking range due to their good warranty and so far, the quality is good. But I had a little bit of an issue in the beginning. The range wasnt holding the right temperature and it had to do with a computer glitch within the motherboard. So I called up Viking, and with the warranty, they sent someone within the week, and he fixed it, and I havent had a problem since. Everything in general is very high-quality made. The people at the Viking dealer at P.C. Richard were knowledgeable and overall, it was an excellent experience.

Im 59 years old and have been cooking forever and I always prefer a gas range. Part of the reason I chose a Viking was its design. We had a GE before that had some problems with its electronic components, and I was sick of replacing that card. And it happened two times and so I wanted something a little bit more simple. Im very satisfied with my Viking range. Its convection works great and it did everything it was supposed to do. I also liked the design of the inside oven of the Viking range and how easily the wire shelves slid out. It felt very stable and nice. Then theres the simmer feature where I can really bring the temp down low. It is awesome because not all ranges go quite low enough. I like the control that I have on that. I also like its sleekness. It doesnt have a whole bunch of electronic stuff because I dont need all that stuff on my range. I just want to cook with it.However, when it was delivered, there was damage done to that bottom kickplate. Everybody tried hard to order it from Viking and get it here. Finally, the salesman where we had bought it out said, You know what? Ive got a range here. Weve got it on order. How about if I bring this down to you or send this down to you. You guys put it on. And when you get the replacement thing, you guys bring it up to us? So thats what we did. It was not the perfect fix but I appreciated the salesman going bazillion miles over. It was just such a conundrum for anybody to figure out how to do it. It wasnt the delivery people that caused the problem. It was done in packaging from Viking and that was aggravating.

We installed all Viking appliances with a new house purchase, including a Viking Dishwasher that lasted for six years before it stopped working. Purchased a replacement dishwasher and it started leaking water after about 11 months. It also does not dry the dishes well and sometimes smells. It took over four months, several repair visits and complaints to BBB before Viking replaced the defective dishwasher with a new dishwasher. Barely six months later, the new dishwasher is again leaking. Contacted Viking and they scheduled for repair service with local repair dealer. Repair technician comes over about a month ago and diagnosed the issue and ordered the parts. Several weeks later, after I contacted them regarding the status of the parts, they scheduled a repair service appointment and changed the entire front door of the dishwasher. Technician ran the dishwasher for about five minutes and declares the problem fixed. Over the next few days, after running the cycle through (the dishwasher takes approximately 3-4 hours to run through a cycle), I noticed that the leak continues in the center of the dishwasher, albeit not as extensively as before the front door was changed, but definitely a noticeable leak. Contacted the local repair company who stated that I need to contact Viking directly as they have done everything Viking told them to do. Contacted Viking and I now being told they need to contact the regional service manager as to the next steps. In my previous experience, waiting on the next directive from the regional service manager took months.What I do not understand is the fact that Viking is well aware of the issue with their leaking dishwashers and they have not taken the time to find a permanent fix for the problem. I have had other dishwashers before from other brands and did not experience the issues and leaks that I am experiencing with the Viking brand. I also had an issue with my Viking refrigerator leaking 8 years ago.... They attempted to fix the leak, including sending the engineers who designed the refrigerator from Mississippi to my home to fix the problem; all to no avail. Viking ended up replacing the refrigerator when all their repair efforts failed. The replacement refrigerator has worked out fine for the most part. Cant say the same for the replacement dishwasher.Right now, the waiting game continues. I had to involve BBB the last time this happened to even get responses from Viking. I am thinking of initiating another complaint with BBB but will first give Viking a few days to see what they come up with. Not happy about the inconvenience that my family and I have been subjected to from Vikings defective products.

I have a Viking side by side fridge, double oven unit and a range top - While the range top seems to work Ok The Fridge is the worst, between the ice maker not working properly, water evaporation unit does not work (a known problem) where you have to empty/wipe off the water from under the unit, and various shelf draw handles and side door, doors have broken off (replacements are expensive). The oven works ok but in the first year all the temperature and oven controls (bake, convection bake, broil etc) have worn off, and its not like I used steel wool to clean this, but really how is this even possible? My advice - stay away from Viking - there are plenty other vendors out there with better products.

I purchased a whole set of Viking from Nebraska Furniture Mart. We had a bit of an issue with the purchase. We ordered it new and did the installation ourselves. The very next morning, the refrigerator quit working. We called Viking to see what the code was that it was throwing and they said that the computer was not connecting. They said that they would send a tech out right away but we were like, Nope. We went back to Nebraska Furniture Mart and had them order a new one. It took us about six weeks to get everything else in. I love the look of the Viking set. Everyone looks and says, Oh, you have Viking.

The range that I got from Viking is not very different from the one I had that was 20 years old. It had fewer features though. I used to have a separate grill and a separate griddle. They consolidated them into one area with a pan that flips over and its not quite the same. But the burners are nicer and it’s easier to clean. The top of the stove looks great and the lights are a nice accent. But after that, I had problems. Ive had to call repair services out here three times, so far. They eventually got them fixed. But its strange. I buy a $500 stove that lasted me 10 years and I had no problems. I buy a $15,000 range and within two or three months of owning it, I have to call to get repairs made. It was not what I was expecting. I regret, a little bit, buying the range. I was banking on the American made name and Viking has a long history, but Middleby has purchased them, seeing there have been some changes in quality and how it was working. And the new range manifested this very same issue as the 20-year-old one I replaced started to have towards the end of its lifecycle. So that was unfortunate. Probably, had I done it again, I would have bought a Wolf or some other range instead.

I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

I had a full Viking kitchen in my former home but I had to get a refrigerator in a hurry because I was moving. But when I got my Viking Refrigerator last January, I had a problem with it immediately. The freezer door did not close completely so I had the serviceman come out because it looked like it was out of alignment. He said we just have to pull it this way or that so he realigned it. I left town for two weeks, came back and my freezer was so frozen up we could not open it. On one side, there was a tiny gap and all that air was getting in there.When I got back, I immediately called the repairman. He comes only to Tuscaloosa once a week so I had to wait a week. The serviceman came back and said, Youre gonna have to take everything out of your refrigerator. Turn the refrigerator off, let it thaw like an old-fashioned refrigerator, and then find a place to put all of it, then bring it back... So it was a terrible experience. He told me that it was something that happens with that refrigerator and that was a very lame excuse. Everything in my house is Viking and this is just something I have to accept? Thats not why I went with it. There was no repair done. He simply said that I needed to make sure that when the door closes, it is not caught one way or the other so that the air could not get in.But other than that, buying the refrigerator through a Viking dealer has been a wonderful experience. They were very nice trying to accommodate me. Also, my overall experience with the repairman has been excellent. He was great, very polite, very kind and he fixes what the problem is, but I was not satisfied with the fact that I just have to accept it. As far as that overall experience with owning a Viking refrigerator, its not good because I have this concern. Its just not a comfortable feeling. I even asked, Would they do something to replace it? He said, It would really take something big, and this is not something big. I told him that the inconvenience that I had to completely empty my refrigerator, turn it off, let it thaw out, and then put everything back in the freezer is not what I expect out of Viking.

Viking Ranges is a name that speaks for itself. Everything I’ve ever heard has always been good. We went with them because of the reputation and we were dealing with the warehouse that had one Viking stove that was the right size and had the right looks of it. However, there were a lot of issues. One of the burners didn’t work and the oven would turn itself off after I turned it on. It also wouldn’t maintain the heat. It would be cold in the front and hot in the back. We had a company come in at first, but they kinda oversold themselves and they didn’t know what to do. They put it back together and said they couldn’t fix it. Another fellow from a different company came and we were super pleased with him. He was very professional and he knew his stuff. He seized up what was wrong. Our dilemma was we don’t have a gas line, so we had to go with propane and we bought a stove that was not propane.They had to alter it. The first company thought it was just a simple fix, but it wasn’t. They had to adjust all the frames. The second guy fixed it and ordered the parts, although it took forever to get the parts. But he consistently called us and said he was working on it. They were supposed to be coming and it did. He called, came, and fixed it. However, it was a new stove, so I don’t understand why it has so many things wrong with it. Everything’s working fine and it’s good now. It maintains temperature. I made some chocolate cookie chips and they came out great. On the bottom or on the top, they were perfect. It’s a wonderful stove, but I’m a little apprehensive to recommend it because of the start-up problems we had. It definitely was a problem when we got it and it was not lightweight. You don’t wanna be taking things in and out because it is a big stove, it is a double oven.

We remodeled the kitchen and we wanted to go with something that was of really good quality and something that was gonna last. It felt like Viking was the way to go. We have some friends that have Viking appliances, and they also recommended it. We bought our Viking Range at Best Buy. It was delivered and hooked up. Everything was fine from the beginning and we love it.There was an issue with the stove. There was a knob that was not working correctly, but the company came out. They were referred to us by Viking. They fixed it, and we havent had any issues ever since. The qualities are great. I cook a lot, and I feel like all the items, the fridge and the stove in particular, are very sturdy and heavyweight. They seem to work better than the last stove and refrigerator that we had. My wife and I are very happy.

This is the worst refrigerator on the market. In the 2.5 years we have owned the unit, we have had the following issues: handle broke off the ice drawer, handle broke off the vegetable crisper drawer, the hinge that keeps the door from hyper-extending has busted twice, the fan went bad, AND on top of that there is a faulty design with the circulation system that is supposed to circulate air from the freezer to the refrigerator -- it causes everything on the top shelf of the refrigerator to freeze, so we cant put anything on the top shelf (I talked to many Viking employees who admit they are aware of the problem and theres nothing they can do about it)! I just called customer service to plead for a new crisper drawer since our warranty just expired and it is clearly a faulty design. The handle is not secure on the drawers and breaks off very easily and they said, No, you will have to pay $213 PLUS shipping and handling for a new plastic drawer. The last refrigerator we owned cost $10,000 less and we didnt have a single problem in 10 years. Please dont buy a Viking refrigerator!

My wife didnt want the ice maker on the exterior of the fridge, so we chose Viking. We knew what we wanted when we bought our fridge at Best Buy. The product that we got seems fine, but its kinda noisy and vibrates when it makes ice. The plastic wrap on the door was annoying, but otherwise the fridge is all right. Quality-wise, it has been holding up wonderfully in the two months since it was installed.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

The sales cycle so OK, but nothing fantastic, through University Electric of Santa Clara. Organizing the installation could have been smoother. Also, the free units offered with the oven had terrible reviews so I declined them, but no alternative credit was available. Installation by GA Installations was very smooth. However, the small oven has not worked properly since installation. Getting a service visit took weeks, and failed to correct the problem. Second visit is today, another several weeks later. Service guy said he had never seen our problem before, so either we have a uniquely bad unit or the service professional didnt know his stuff. If todays visit does not fix the issue, I expect the complete oven to be replaced. For a premium appliance, I did not expect anything like this. One more thing - my online registration wasnt visible to Viking when I called in the service request, even though I got an email confirming the registration. I just logged in to get the order info, and I still dont see it there. Feel free to call to discuss!!

The refrigerators freezer door has been broken since day one and still didnt stay sealed appropriately. We had the local appliance company come out on multiple occasions already and we also had issues with the microwave and the dishwasher. All in all, Im dissatisfied with each of the Viking appliances that we have except for the stove.

I was looking at the Viking refrigerator and it was fit for what I wanted it for. It was also better priced than most of the other commercial units, so I decided to purchase it. I have it in my home for a year in May now and its a good refrigerator. But I had problems with it and I had technicians out here at least four times to work on it.I had a tech out twice for the icemaker when it wasnt working. Something had burned out in there so they had to come and replace that. From what I could tell, these repairmen were not familiar with these products, so they were not too sure. They were constantly making phone calls asking someone else how to do things but most of all, it was like some of these things were failing inside of the refrigerator. I also had a problem with the water dispenser. The rubber over it was broken and Viking shipped one part out. Then the repairman was out for that but it still didn’t work properly. So now, I’ve been waiting for this thing to be fixed and it has been three months. Aside from that, the BlueZone bulb burned out when it should not be going out after only seven months. I didn’t even have the refrigerator for a year. So, I had to buy another bulb which was a hundred bucks. Then, the refrigerator kept beeping after I replaced the BlueZone bulb, so I had to call somebody to come out to turn off this annoying beep. It was weird. All in all, Viking hasnt fine-tuned some of the little things on their product and everything there needs to be looked at. Even the replacement parts werent fitting and I don’t understand it. It’s also a little disappointing. I haven’t even paid the thing off and I’ve had the service guy five times out. They need to care more about customer service, too. The refrigerator is under a three-year manufacturer’s warranty but they wouldn’t replace the bulb. First, they told me that they didn’t have the bulb. So, I got the bulb at no cost. Then I didn’t hear anything, so I followed up with them and they said that I had to go back to my dealer, buy the bulb from them, and let them come and install it. Not only that, when I called Viking, they didn’t have the bulb in stock and I had to wait four months for someone to get this stupid bulb in stock. But Viking sells an $11,000 refrigerator, so they gotta have the replacement parts.

I used to live in the downtown Denver area and had a loft that I refurbished down there. I had all Viking everywhere. Then I moved into a new home north of Denver. I had to buy my own refrigerator because it was a brand-new home. I decided that the Viking fit in the space the best and I also liked my Viking purchases previously back in 2000. I’ve been pleased with my Viking refrigerator. I can’t believe how long food stays fresh in it. I can leave food in there for weeks on end, and it still comes out as if I just bought it from the supermarket so I’m very impressed. I think there’s truly something going on in that box. I also like the industrial nature. It’s all heavy-duty stainless and the moving parts are very fluid and easy to operate. I’m extremely satisfied and I really enjoy owning Viking. Viking is pricey, but I get what I pay for.

The techs came in and had to replace the whole shelf because they noticed that it wasn’t glued in from the factory. It came apart. The middle shelf that we had to have repaired that had the deli drawers in it isnt stable enough to put heavy items on it. And there is no other place to put heavy items on it. There should have been a middle bracket in the middle to support it against the back of the refrigerator. The new half freezer and half refrigerator is something new to me. I feel like it’s small. But the product is fine.

I had a lot of trouble with my Viking range. When I turned the convection, it was so loud that I would never use it. But Ive not had a convection option before, so I didnt know that what I had wasn’t how it should be. And because it was way too hot, I called to have it calibrated, and the man who came out was outstanding. He tested the temperature, turned on the convection and said, That shouldnt sound like that. So he took it off and ordered the part. But the first time they ordered it, the wrong part came in. They called me that day and told me that he had checked it and it wasnt the right part, then they ordered the new one and they were wonderful. After it was fixed, I baked a cake and I loved it.We also bought another non-Viking appliance from Specialty Appliance in Colorado, where we bought our Viking range, and that had trouble, too. First we tried to have it fixed ourselves, and then I remembered that the salesman of Specialty Appliance had said, If anything is wrong, call us. So, I called them and they jumped all over getting somebody here and getting it fixed. And as for my range I love how it looks and how easy it is to take the grids off the top and clean it. I also love the gas cooktop with the electric oven. Im very happy with Viking.

We bought a Viking range two years ago (now 3 months out of the two-year warranty), model number VGIC53014BSS04. It looks great, the top burners work fine, but the oven cooks terribly uneven. For example, food on the left side overcooks, while on the right side is still uncooked. This is the case with or without the convection fan on, and is true for whatever we are baking. I wish I could include photos, but I have them.