I purchased a food truck with a 4-burner center griddle stove. At first I thought what a great deal. I made just looking at the value of the stove alone, not. Its been a nightmare from day one. Two knobs were broken off and cost $175.00 to replace each without installation. When I read the instructions, it said no guarantee unless installed by a certified repairman. The gas grill ignites constantly clicking drives you nutty. This product is way overpriced for my type of business. All I really need is a good old fashion Kenmore or any type non-commercial stove. This is like owning an European auto with services changes out the wazoo.

I like the look of my Viking refrigerator and I’m very happy with its performance. It keeps the temperature well and if I keep the door open too long, an alarm sets off. Viking has a very good warranty program too. I had a couple issues with my Viking oven and they sent a repairman under warranty immediately and fixed whatever the issue was at no cost. I would tell my friends that it would be a wise decision to purchase a Viking.

We went into a store and found the Viking range to my liking. It has eight burners. All the other ones came with six and a griddle. I can do all eight burners with no griddle. Chuck was my dealer and he was absolutely wonderful. He listened to everything that we had to say, gave us input when we asked for it, and he wasn’t pushy. He didn’t try to give us something that we didn’t want.

We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. Its an on/off gas range and there wasnt even a timer on it. But, in a way, its also what we like because theres not a lot of technologies built into it.

I needed a new oven after 31 years. I started doing research and going to different places. I had certain requirements like Ive got animals and I wanted induction. I also wanted front knobs and dials. I didnt want all the push button stuff. I also needed a free-standing unit. Through my process of elimination, I was deciding between a KitchenAid and a Viking because theres no Miele here in east of London. The KitchenAid didnt work because I didnt like the way the controls were positioned on the surface of the unit. Then I was at the appliance shop and I started looking around at the different models. I saw the Thermador then I found that they only do gas. Then I looked at the Viking and it looked like a beautiful piece of equipment. I loved the fact that its 100% stainless on the side. Its not piecemealed with a black metal and just a front view of stainless. I love the front dials. Theyre very professionally done. I like the flat surface and the design of it. Theyve got squares and circles inside not these curves and arrows that go all across like a contemporary artwork piece. Moreover, its an exceptional oven and has a great induction. I love it. It cooks well and faster. It also heats up my water wonderfully because Im doing a pitcher of tea every two days. I dont have to wait six minutes anymore to boil my five cups of water. I also like that as soon as I open the door, the light goes on. I dont have to sit there and press the light then open the door kind of thing. I like the fact that its got three trays, two slide and one regular. I like the slide trays. Ive only used my oven about a dozen times and so far, so good. However, theres no timer and when I pointed it out to them they said its because its a Brigade Professional. But its not a major deal because I have a little timer right by the stove. So thats my unit and its the best range. I bought it at the appliance shop and dealt with one of the owners. He was very professional. I tend to do more research than the average customer and therefore I tend to have more questions. I try and dot my Is and cross my Ts and he took the time with me. I wouldnt hesitate to go back when I need a second appliance. This range is very expensive and I cant afford to make a mistake on an appliance because its not something that I can take back and say its not working and I need to get another one. I have a good warranty from Brigade for three years. I also bought the maximum extended warranty of three years so Im hoping I never have to call on a warranty issue. Im hoping this thing lasts me 20 years. But the fact that the warranty is three years and not a year has to say something, too, because everything else has a warranty for one or two years. And I know Viking was going down to two but Im glad I got the three.

Viking should be sued. Its beyond me that this company that sells garbage to consumers for top dollar is still in operation. I guess if you never plan on actually using your appliances, then all is good and they look great. But if you would like an appliance that actually works and you intend to cook for family or friends, well then youre out of luck. You just flushed a chunk of money down the toilet! In 2009, we purchased all Viking appliances for our new custom built home. This included a refrigerator, separate stand alone freezer, 6-burner/griddle cooktop, double oven with warming drawer and microwave. This was quite an investment. However, since we cook and entertain so much, we felt it was well worth the cost for so-called top of the line appliances. Its truly unbelievable that every one of our Viking appliances has fallen apart, broken down and needed repair - which is not cheap by the way. Here are just a few of the problems: knobs falling off the cooktop, griddle on cooktop does not heat to proper temp, lock on oven for self-cleaning wont lock, microwave fuses blowing out (the inside is all GE), every drawer in refrigerator is cracked, freezer drawers cracked and racks dont slide out properly. I could good on, but I really just want to make sure that consumers do not invest their hard earned money on Viking appliance. Viking appliances are for show only, not for quality or function!

Viking is a good product and it looks beautiful but the functionality is a big problem. I bought a high-end oven, thinking that it would be more efficient and Id be able to get better use out of it. Instead, Im having a problem with this brand-new and expensive oven thats over $5,000 after having it for less than two months. Ive bought a lot of different appliances in my time and Ive never run into a problem with an appliance immediately. I asked my husband to preheat the oven and he had to shut it off because it wasnt turning on and there was a gas smell in the house. Also, the microwave is a little weird. The fan has two speeds but it certainly sounds the same to me. I reached out to where I purchased the oven from and they sent somebody to service it.

My wife went to a showroom and saw a Viking refrigerator and liked it. We got our Viking a year ago and I like the shelving. However, our experience with the team at the actual Viking dealer wasn’t great. They didn’t do a good installation, so we had to have a different team back out to re-install it. Also, when I made my warranty claim, I found out that the unit had not been registered with Viking. But when I went back on the invoice, I saw that I had paid a $4.00 fee for them to register it. I probably wouldn’t buy from this place again, although it’s not Viking’s fault but the dealer’s.I have a warranty claim that Viking is working on because when the power is interrupted, the refrigerator sometimes doesn’t come back on automatically. If they can get that fixed, then it’s a good piece of equipment. If that can’t get fixed or if that’s a design defect in the equipment, then I’m not going to be really happy about it. Nevertheless, I was really impressed with the way Viking handled the warranty claim. It turned out that I called them a day or two after the one-year anniversary of the purchase date, yet they were very nice about it and they said it wasn’t going to be a problem. He could have said that I was one day outside of my one-year warranty period, so they were not going to do it, but they didn’t say that.

We built a new home 14 months ago and had Viking appliances put in it. But my Viking range has been broken for 12 of those 14 months. The repair guy would fix one thing and then something else would go bad or he would uncover something else that was already bad. They were out four times before somebody said, We dont ever do this, but we need to replace the range. So, I ended up getting an entirely new range. But theres not been one day that it hasnt been broken and a ticket was open. Also, if I make a call, it takes at least three weeks to get a response and somebody to work on it. At one point, I waited six weeks to get somebody to come. Thats not acceptable. Also, they are are saying, This part is stuck at.... I am so tired of all these ships because of COVID that are stuck in some foreign space station somewhere that nobody knows exists. But the product has been good once they give me the one thats working. I would buy Viking again because of the product. It was the follow-up that I have a problem with. A high-end company did a very big disservice to a good product because of how they acted post-failure.

We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

The refrigerator was broken so we called the warranty company. It didnt resolve until one month later so we didnt have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we havent seen any similar issue coming up.

We bought a Viking fridge and separate freezer in 2006 when we remodeled our home because they replaced SubZero products and fit into the spaces perfectly. We assumed when you pay for top end products, you get top end products. Instead, we have become used to the freezer leaking onto the floor and a sheet of ice on the bottom shelf. Meanwhile, our fridge has begun acting up and is unable to regulate its temperature. We have been getting up in the middle of the night every night to turn off the alarm and have been dealing with frozen fruit and slushy milk. We called a repairman out who told us the door hinge needs replacing and the door doesnt shut properly, so a couple of sensors now also need replacing. We are facing a $1300 bill for that alone, and also have to pay an installer to come out and re-level the fridge. Because we have a malfunctioning fridge and are trying to operate in a family home, this is an urgent repair for us. Today we found out the parts are backordered and it will be up to six weeks before they arrive. How is a family supposed to manage for six weeks without a properly functioning fridge???We were also told the water lines to the freezer are frozen up and we need to turn the freezer off for two days and defrost it. What exactly we are supposed to do with a freezer full of food during this process seems to be our problem. We read some of these reviews while trying to troubleshoot our own issues and hoped we would not end up adding a review to this site, but sadly, you can add us to the list of disgruntled Viking owners who are wondering exactly what they paid for when they bought top of the line appliances and ended up with an unreliable money pit instead. I will think long and hard before spending another penny on Viking products again.

I purchased a new Viking Downdraft Ventilator unit (VIPR101) along with a Viking Countertop Range several years ago. Since then I have had 4 ON/Off switches on the unit fail all in the same place in the circuitry between the switch and the main board in the fan unit. After 4 identical failures it is clear the design of the part is inadequate which I have informed the Viking parts department of each time and yet they have not updated this part.After once again informing the Viking parts department and explaining that despite my infrequent need to use the fan while cooking I was told by the agent that this was reason for the failures because I do not use the fan each time I use the range as though I should use the fan to boil water. What a feeble excuse to explain a defective design on their part. It was clear evidence that they prefer to soak me for the many replacements rather than admit the problem and do something about it.My solution now has been to replace the switch with a ALCOSWITCH model TPC13C-O for about $2 rather than Vikings $70 price. Only a minor modification was required to the fan housing to install this new switch and this replacement has been working fine ever since. Unfortunately this will be the last Viking product I ever purchase having experienced the callous and greedy way they treat their customers. Future buyers beware!

We wanted to redo our kitchen and we’ve known Viking for years. My husband wanted them and Viking was the only one who had the French Oven Doors which I wanted. I have used the oven, the refrigerator, the microwave and the ice maker. Our other refrigerator was so deep that you were constantly digging for stuff. The Viking ref is less deep, tall and I can see what’s there when I open the door. We bought it in Best Buy since we live in Hawaii and we were very limited on where we could go for certain things. It did not go well because it took us four hours to order when we already had all the model numbers. They worked with us but it wasn’t a pleasant experience. Nevertheless, weve been really pleased with what weve got and we’re happy.

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

My brother bought a Viking range. His wife is a really great cook and they loved the range. We had a range that worked off one of those panels and it broke down so we had to replace it twice. We wanted to get something that was totally manual and looked sturdy. the Viking range looked like the real thing. And it was a special with the dishwasher. We needed one of those so it all kind of worked out together. The qualitys great and its a real pleasure. I like the grill on top and you can slide everything across.However, I would never go back to the Viking dealer, P.C. Richards, again. Their guys came and I made the mistake of letting them install the unit instead of calling the plumber. They wound up cutting the heat shield at the back of the stove and they had to replace it. It was two weeks of back and forth and it wasn’t fun. That aside, we talked to Viking Ranges and they gave us a list of dealers since we wanted to get their runners. Our kitchen countertop is Butcher Block and the stove is sitting in the middle of the Butcher Block. I like the same stainless steel edging that I could put on the Butcher Block that would be alongside the side of the stove, like an angle iron. It would be attached between the countertop and the stove.

Insulation is saturated and has been dripping for at least a couple of years in what is now a 6-year-old refrigerator. Viking said it couldnt be repaired and that the problem was caused by South Floridas humidity. Come on. Viking is manufactured in humid Mississippi! Viking offered a special replacement discount of 20% for a limited time. We are talking about several thousand dollars here. Still living with this miserable and annoying problem. Time to vent our displeasure. Model VIRB364RSS - Cost of this 36 all refrigerator unit was $4,122.00 in 2013. P.s. We also own a Viking all-freezer, induction cooktop, thermal convection wall oven, microwave and warming drawer. Vikings response to what was obviously a defective product---disheartening and weak.

I liked the warranty better on this Viking refrigerator than I did on the other ones. Since I had a good experience, Im happy with the product and would buy again.

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.

Viking range is great. I love the way the stove boils the food and cooks it. It has a whole setup on it. You dont see the flame come up but can adjust the way it goes. Its also safer for children. But right now, its not working and it needs to be fixed. We called customer service about it and they called a contractor. Were still waiting on the parts to come back. The wires burned up so we had to replace the whole surface. Once I receive the parts, I should be doing great unless they need it to be replaced.

Viking ranges have a good resell value and I like the brand. I purchased one a month ago and my experience with it is going well so far.

The sales part was absolutely a pleasure. I bought the Viking appliances at a great store which has all the high-end stuff. For some reason, I picked Viking because I have heard of it in the past. I didnt know any of the other names but I looked at everything. I liked the oven probably because my wife is short and the way the door opened and the way she could access the oven was probably the only oven that was like that. So, we purchased it. We knew that Viking was a good name, which was why we purchased all the rest of the appliances to match. Every appliance in my kitchen is Viking and I’m very unhappy that every piece came with some kind of damage. The refrigerator door never opened correctly and the cooktop has a little blemish on the front of it in the face panel. But I have no problems with the top and bottom oven. Thats been great. The refrigerator was less than a year old and it has been having a problem with the LED lighting. They have been going out so I called for service. They sent somebody who came completely unprofessional and scratched the inside of my refrigerator with a pick trying to get the light out. The whole inside of the refrigerator is powder-coated and it is not replaceable. The service guy spent two hours there and never fixed it. I called complaining that he made a mess out of my refrigerator. He said that with everything thats going on in the world, there are worse problems in life than a scratch inside my refrigerator. This is a $12,000 refrigerator. After about two months later, he finally came and replaced the burnt-out LED lights that were in it and he touched up the scratch.

Were happy with the Viking range. I like the gas burners and the functionality of the oven itself. Their customer service overall was good when I called them to resolve a problem. They were responsive and positive.

Oct 1, 20 -- The dishwasher stopped working and requested repair through customer service center. Oct 23, 20 - The repairman visited and he failed repairing machine and ordered major parts. Nov 20, 20 -- The major parts arrived and the repairman changed almost every parts and the machine failed to work and he said the whole machine should be replaced. Nov 23, 20 -- I called Viking customer service center and they gave me a new reference number. As of today (12/08/20) -- Any information received from Viking and still waiting their response. Nobody care of customer who needs their concern & action. Do not buy Viking dishwasher if possible.

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

My wife and I purchased a Viking 36, four Burners, approximately 18 years ago. The range worked fine for most of the years. Recently the oven door started giving us problems, door would come off its clips, as it turns out the clips on the sides of the inner oven door are no longer manufactured. The oven door for this model is no longer manufactured. In short, we have a range that does not have a door. When you pay $5000.00 for a product, this should not be a large companys response. BUY A NEW RANGE. It will clearly not be a Viking.

We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, its clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

Our 30-inch gas Viking Range has been a total waste of money. First, the door hinges needed replaced, the igniter, the hood, uneven heating, etc. But this week was the last straw. I was baking and I fell ill by the fumes - the nausea was horrible. Shut the oven and called the gas company. They said carbon monoxide made me sick and they took the ranges output measurements of that dangerous gas. The problem was the flame spreader located on the underside of the oven floor. It was bolted and all the bolts came loose - hence the large spreader fell into the flames. This is an atrocity that for the amount paid for a Viking that this design element should last for the life of the range! How many of us take out the oven floor on a regular basis? I would think welding that element to the underside of the floor would work! Viking has been horrible about customer service so I am taking to social media as well. I expect when I pay money for a system that responsible service results and that the item can last. If I could give zero stars on this rating, I would!

Six years with 30-inch dual fuel Viking oven resulted in four service calls, $800+ in repairs, and at least three weeks downtime. Nothing was ever covered by warranty and theres zero support from our friends in Mississippi. How they stay in business is beyond me. Shame on you Viking! I wish I bought Wolf.

I’ve owned Viking before, and I like the features they had on this particular model. It’s easy to purchase. But Ive had to contact them multiple times. It’s a piece of garbage. It’s broken multiple times. We have a two oven model. The oven will go into self-cleaning mode and lock, even though we’re not trying to clean, we’re trying to cook. And it’ll take days to get the oven unlocked with food stuck in it. Ovens will just die because they won’t heat properly. We have the electric oven with the gas burners. And so, we’ve had failure to heat multiple times as well, with defective relays, defective elements. It’s also very hard to get a serviceperson to come. And when they come, they dont fix it. One problem has recurred and not been repaired several times, and then, I had another problem as well. They always try to charge me for the call, even though it was under warranty. I would never buy Viking again.

I purchased all Viking appliances for my newly remodeled kitchen 2 years ago. I have had to have each of them repaired at least once. I am currently waiting for the fourth service call on the refrigerator. There is only one warranty repair service company in my area and I have to wait at least 2 weeks to get service. The dishwasher, refrigerator, microwave and 6 burner dual fuel range are not worth the money I spent. I would absolutely not recommend Viking appliances to anyone. I am very concerned what they will cost to repair when the warranties expire. I would strongly suggest potential consumers to look for an alternative product unless you enjoy waiting for repair service.

I bought my home 2 1/2 yrs ago with a really beautiful kitchen. All appliances are Viking and the agent kept telling me they are the best products on the market.We have the two drawer pull out dishwashers. From the time we bought the house they do not clean anything properly. I have had technicians out various times, some telling us that cascade powder doesnt work and we must use gel capsules. Even if we wash the dishes thoroughly before they dont come out clean. I need them to work as they match everything in my kitchen.My viking microwave also doesnt work properly so I just use it to reheat. This house was remodelled around 5 yrs ago and from the time we moved in it was terrible. Who needs to clean dishes thoroughly before putting them in the dishwasher to find them still marked when you take them out. My daughter has the same crockery set and has a cheap dishwasher and hers come out spotless. Please someone help me as I need everything to match in my kitchen. Viking service are a waste of time and money. Thanks.

We worked with the person that our builder referred and he was really nice and helped us out. We purchased the Viking refrigerator as we like its look. We then picked out other Viking products to go with it. However, the refrigerator has leaking problems and I’ve been waiting for about two weeks now to get any sort of service from Viking. It’s been really awful. They only have one person in the Des Moines area who services the product, and when the rep called to set something up, she was really rude and refused to service my refrigerator. So now, it’s supposed to be with the regional manager and I keep calling back every day and nobody calls me back. Its a very poor, runty service with Viking.

I went with Viking for their style and quality. However, the quality of the range that I bought from them is mediocre for what I paid. It cost $5,000 and it’s not really living up to it. The door is loose. It hasn’t worked properly and its slow to start sometimes. I had tried to rectify the door myself a few times and Viking did come out to rectify it. I called Viking and it was pretty good. I complained about the door and they were nice. But the dealers at Karl’s Appliance wasn’t so great. They’re sort of flakier. But I like the five burners. It’s the 30-inch stove. It fits the space. Those who come to my apartment love looking at it. They’re jealous. But that wasn’t what we were going for. We wanted a big stove/oven. Its the wider range, its freestanding. It gives you more capacity inside. It has three racks as opposed to just two. It would be better if Viking could extend the warranty. Mine’s good for like three years allegedly. And now, its only a year-long from what I hear which is sort of silly. Mine hit the cut-off date unless the seller offers included the warranty. My LG washer has a 10-year warranty. And it’s expensive to install and what have you. The result is expensive. This one is a $5,000 range and then, two, it’s expensive to just connect it and reconnect it with the new ones. Moreover, it would be better for it to have heat-resistant handles. When you’re cooking at a high temperature for a while, the knobs near the top front of the top of the space get really, really hot and they’re not supposed to. And the door is not supposed to get that hot, either. For instance, if youre cooking turkey for a long time. It takes three hours and it gets hot. They should work on that and get that fixed.

I called up Bill Smith Appliances and ordered the Viking refrigerator because my Samsung fridge had died. I knew what I wanted. I looked it up online and it was perfect. Bill Smith Appliances was awesome and the delivery guys were great as well as the quality of my Viking refrigerator. It is wonderful and I am very pleased with it. I like all the shelves and how adjustable they are. I can also adjust the little cold zone drawer in the bottom and the temperature specifically there. I love the Viking fridge and I would definitely buy another. I like the looks of it. It goes great in my kitchen and it is beautiful but I just hope it lasts more than two years.

Do not buy Viking Appliances! Our stove and refrigerator have both needed service of major parts from day one. Viking customer service was helpful with my stove with 3 issues in the last 5 years. Now our refrigerator doesnt work. No repair place will work on Viking and guarantee parts. Reaching out to Viking for a certified Viking repair place, its taken 6 days with follow-up every day on my part for them to finally refer me to a company that wants $200 just to come out to look for the first 1/2 hour and charging additional per half hour. This does not include repairs or parts. If it takes a second trip, I pay another $200 trip charge. Viking has such poor products and you the customer will be paying for it with your time, money, and inconvenience... Very disappointed.

We got a Viking Refrigerator three months ago. The freezer stopped working, we called the service and the lady who talked to me on the phone was rude. They sent someone and he found that the fan was broke. They came again last week, they ordered a new fan and they put it in. The fan was working, but the problem was not solved. The problem was the freezer temperature was 14 degrees higher than preset. And the refrigerator part, the upper shelf temperature was 10 degrees below the preset, so all the yogurt are frozen. I called them again and they will send another company to fix it. Its an expensive piece we paid for. Its not even as good as the cheap refrigerator we bought from Fensa. I suggest quality control.

Our builder put Viking range, dishwasher, and refrigerator in our home. The range is great but I already had to replace the motherboard on the refrigerator within six months. The seal around the freezer chipped because the availability of getting a motherboard took an extra number of weeks. The appliance company sent somebody out and said we needed a motherboard. They tried to communicate with Viking but they werent successful. So we ended up calling Viking and then we rescheduled the guy to come out to put it in. I wondered about that a little bit and I wasnt happy with that at all. I wish they were a little more customer service oriented. If Im gonna recommend Viking, then it will be something based on my experience with them and not how I like their range. My little experience with the refirgerator has clouded my perception and I would not choose Viking if I had to replace an appliance.

Viking under counter bar fridge, $2200 plus tax - Purchased from Trail Appliance Richmond British Columbia. I paid upfront in May 2011, and it was received in September 2011. I t was not working when plugged in (no freon), 2 visits from repair man, with wasted time in between, no efficiency. End results: the fridge has not external scratches or dents, the visual inside is perfect. But inside, the workings of the fridge were a complete mess. Oil has dripped into the evaporator pan. Oil has been pumped into the system; the whole inside has to be replaced. This was brand new, never used. Viking has said they are going to replace the whole inside. We requested that they replace but Viking refused and said this was their policy. I guess their policy doesnt cover customer satisfaction. We requested to talk to a manager, but Viking refused and obviously wants to hide complaints. So, here we are after having paid for the expensive piece of **, 10 months after, and the appliance is in the repair shop. Poor, poor unacceptable customer service by both the retailer (Trail Appliances in Richmond, B.C. Canada) and Viking Appliance service center in Seattle, WA. I was planning an outdoor kitchen build and was going to use Viking products - no way. Stay away from Viking products as they are expensive, poorly made, and Viking service is absolutely terrible with no customer service considerations.

I had some problems with the Viking refrigerator. It had a leak. The man that came out and fixed it said that it was made by a different manufacturer. I have some problems with them in that the handles become loose all the time on the whole entire set of appliances. Ive had to have somebody tighten them up three times. They got a problem with the quality of the handle. I also thought the price was a little high.

We were redoing a building and looked for faucets and stuff at Ferguson, so we saw the Viking product there. We heard a lot of good things about Viking and we like their style and stuff. We like the refrigerator that we got from them. Its size and all its shelves are my favorite parts of the refrigerator. It has the filter and it can make ice cubes. The only thing not in our refrigerator is the water dispenser, you cant get a glass of water from it. But the stove is what we fell in love with first. When we had problems with it, the guy that Ferguson sent was great.

I had a lot of trouble with my Viking range. When I turned the convection, it was so loud that I would never use it. But Ive not had a convection option before, so I didnt know that what I had wasn’t how it should be. And because it was way too hot, I called to have it calibrated, and the man who came out was outstanding. He tested the temperature, turned on the convection and said, That shouldnt sound like that. So he took it off and ordered the part. But the first time they ordered it, the wrong part came in. They called me that day and told me that he had checked it and it wasnt the right part, then they ordered the new one and they were wonderful. After it was fixed, I baked a cake and I loved it.We also bought another non-Viking appliance from Specialty Appliance in Colorado, where we bought our Viking range, and that had trouble, too. First we tried to have it fixed ourselves, and then I remembered that the salesman of Specialty Appliance had said, If anything is wrong, call us. So, I called them and they jumped all over getting somebody here and getting it fixed. And as for my range I love how it looks and how easy it is to take the grids off the top and clean it. I also love the gas cooktop with the electric oven. Im very happy with Viking.

We went to the appliance section of Best Buy and we were looking at different kinds of range. And then that’s how we came up on the Viking. We read reviews on it. I heard that it would outlive me. The saleslady was really nice when I bought it and so far when I cook it’s like half the time. I didn’t know the burners are big. It’s awesome.

Viking is reasonably priced and is a decent-looking commercial brand. I like my refrigerator. The quality is fantastic. I like the size of it. It’s big and bulky, and probably a waste of time and money but I like it. I also got a stove, a little 30- or 36-inch, the hood, the microwave, the dishwasher and then I have a wine cooler. But I wasn’t that happy with the people. They didnt take me seriously, first of all. I went and spent like $20,000 or so and then I spent more, and they were acting like idiots. They didnt know half of what was going on with what they were selling. They didnt sell anything, actually. If I hadnt known what I was gonna get, I wouldn’t have a clue. But I had done all my investigating ahead of time. I’m a contractor too so I’ve seen stuff. The delivery service was terrible as well. They dropped my fridge when they delivered it and if I hadnt been there that day, it wouldve rolled over. I thought people who would sell this material would be told they better put their heart into it and act like they know what theyre doing. But they didnt actually have that. So Viking is not being represented so well where I bought it from. That was not a Viking dealer that I went through though. It was just a store that sold their products. It wasn’t actually Pacific Sales or Snyder Diamond. The Pacific Sales store over in Burbank is very attentive. I just don’t like going so far but when I do go, theyre all over you.

I purchased my brand new Viking stove on May 30, 2018. It is now August 21 and I still have not been able to use my oven. The first day we put the food in the oven it was making a loud motor like sound. I immediately called Viking and they told me they will have a service repair come to my house to see what the problem was. Their service only comes every 2 weeks so I waited for them to come then waited another 2 weeks for the part to arrive. By the time they actually came which was 3 hours later than the scheduled time the repairman wasn’t able to install it. He said he would come back the following week so again I waited for my next appointment all day long for no one to show up. Finally the following week they came back and installed a new fan and 2 days later it’s making the same noise again. I spoke to Viking customer service plenty of times and they said this was my only option. I have left messages for someone with higher authority to call me and they never call. I am so disgusted at this point and I still have a stove that doesn’t work. I am shocked with their customer care. I would never ever recommend a Viking to anyone.

We have had a Viking french door refrigerator installed since November 2016. First the ice in the freezer spills out behind the drawers not allowing the freezer door to always close completely, or the ice spills out over our wood floor when we open the door. We have had frozen food ruined and continuously have to dig behind the drawers and remove ice. Then ice began forming in the regular refrigerator drawers. A repairman has been out twice and says he is awaiting parts. Why he did not identify the need for the parts the first time he was out, I dont know. The refrigerator is a lemon and should be replaced. It has not run correctly since we bought it. Photo of serial number attached.

My Viking Refrigerator has been great. I got it from Best Buy and Ive had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

We went to Best Buy and we decided to buy a Viking refrigerator as I had heard that it was the best product in the market. Weve also had a Viking stove for 10 years. However, the refrigerator we got stopped working one day. It was not freezing. I called Viking and they sent me a company to do the service. They needed a part as there was something wrong with the motor. Now we’re still waiting for that part. So far, we havent had good experiences with the equipment we bought from Viking. The dishwasher we got was a problem also. Now I have to pay $500 because the motor went bad.

We bought a home a year ago. It’s not a brand new home and we needed to update its kitchen. We liked to cook, so we were looking for some of the well-known brands. I have a younger sister thats a chef, so she told us about the usual Viking, Wolf, Sub-zero, Cove kinda thing and we began to research those brands as we were preparing to replace the appliances in our kitchen. The Viking refrigerator seems like a nice durable unit. I have noticed the difference from a GE or a KitchenAid in here before. It seems to preserve the food longer as they claim with the freshness system, preventing spoilage. So, that was quite noticeable.It does seem like the fans run a lot although one of the installers explained to me that there are several fans in there to balance temperature and things like that, but Im never sure which ones going so Im never sure if this thing is running all the time or just frequently. We had to put a side by side built-in in because of the way the kitchens designed and there really wasn’t, at least at the time, an option to have the water and ice dispenser together. It does have the ice dispenser, but there really wasn’t any option for the filtered water which would have been nice. And even though it does make the ice, there is no water filter in the fridge itself which isnt really a concern. We have good water in the community, but for constructive feedback, itd be nice to have that option even if youre just making ice.The representatives were very helpful. I worked with Grand Appliance for the refrigerator. And they had a unit that was ordered for a job and then the customer changed their mind and went with a French-door unit, so they gave me a nice deal on this one since it was still brand new and just misordered. But they did a nice job with that in getting it here and installing it. So, that part went well. I did have one follow up because right after it was installed, one of the little pins that keep the door from swinging had broke off and I called Viking and since it has only been a few days, they sent someone right out to replace that little pin. I would recommend Viking Refrigerator. Its a high quality product.

We were doing a total renovation and I looked at a variety of options. I like that overall the Viking had the features I was looking for. Im looking for the long-range sort of usage of it and its value holding up including some point reselling the home and whatever. We really liked the double oven feature part of the range. One time, we had a problem where a light would not turn off in one of the switches. They had somebody come out and troubleshoot it. It took them a while to figure out what was going on with that but they were very good about getting right back to us and servicing that. And it is under warranty. But even so, I felt like in any event, they would have addressed whatever the issues were. So far, weve had an excellent experience with them.

I used to have a KitchenAid but it didn’t work out as we wanted and when I went to the store, the guys recommended Viking. The fridge is really great. It works well and it is what we were expecting. The size fits perfectly too. Its what we needed. On top of that, the way the shelves are made works a lot better than the other one that we used to have. The wife’s happy so I’m happy.

The Viking Range is really good and I like their burner power feature. However, we ended up getting one that we didnt even buy which is the appliance dealers fault. We bought the six-burner series with the griddle in the middle but ended up with an eight-burner that they installed. We were not here during the install, which is fine. I’m not upset about that. But trying to get the griddle and our money back has been a chore and we have been at it for two months and cant understand why it hasnt been done. The guy who owns the place is extremely knowledgeable and taught us a lot when we went to see him and he did a wonderful job on the install but the follow-up items after the fact have just been a nightmare for us. But as far as the range goes, my wife absolutely loves it.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

I have had my Viking built in side by side for one year -- I chose Viking thinking it was a quality product. It is NOT -- the items on the top shelf the refrigerator ice up, the items in the freezer frost up and at six months a new part had to be installed in the freezer compressor. It was defective and froze the whole compressed up -- we had to move everything to a cheap Kenmore freezer which has worked for years to keep until the part came in and the repair was made. Now 3 months later it is doing the same thing. This is either a defective unit or Viking is making junk and charging a lot for it. Next step for us is to demand a replacement for this side by side and if they wont do that we will sue for a refund! Sad that this brand has become junk!

We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesnt come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things. Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldnt see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when youre trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

We like our Viking range. It cooks well, heats up nice, convection works well, and it cleans well, too. Another reason we liked it was because they had a discount if you buy a certain amount. We got a rebate back. That kinda helped over the Wolf.

I am thankful to hear that others have had the horrible experiences I have had with Viking. My issues relate to multiple appliances and again, we purchased an all brand new Viking kitchen, with top of the line features. Since I have had the appliance, I am on an intimate basis with the repair tech referred by Viking whom are not much better in terms of quality and consistency in servicing. Ice maker - I am on my third replacement, finally breaking down to try it again! My accessory doors broke off on day 1, forget it, too expensive to repair. My refrigerator leaks from bottom, put a towel there, it’s easier than trying to get a reputable repair organization to fix it. First, it’s this and then it’s that and then it leaks again. Ice maker replaced 2x, then when it stops working after 30 days, I am told it only has a 30 day parts warranty. Thirty days, are you freaking kidding me? Now the Viking Dishwasher is out and again. Oh Viking had lots of trouble with their computer boards, but now on newer versions, all is good, yeah right. Really, I think this company puts all its R&D investment money into looks, not substance, and it’s damn irritating. The only saving grace for me is that we own a General contracting business and I can truly relate my experiences first hand to the customers only much too eager for referrals on best appliance practices... I would think differently if they even tried to take care of their customers.

In 2005 in gave myself my dream kitchen. Room for 4 + of us to work in the kitchen at the same time, lots of cabinets for storage and countertops for work space and, most of all, high end appliances. Almost from the beginning I regretted my choice of Viking products. They look good, but... Lets start with my double wall oven, one of the ovens takes 30-40 minutes to come to temp, wile the other is about 8-10 minutes. They claim it was designed that way. Why? No answer. The thermostat in one oven went out within 2 years, which meant I had to have the cabinet person here at the same time to fix the oven because they wouldnt work on it otherwise. Then there is the cleaning process which takes darn near a whole day not to mention a lot of electricity! Next, the stovetop, backsplash, hood units. The hood works fine, not very easy to clean and is very loud. The stainless backsplash arrived with scratches. It has the fold down racks for warming etc. When I called, they said they would send someone, so it was installed, after a couple of months, they said I needed to return it for repair! Not possible! I would have to uninstall cabinet trim, stove top and hood for that to happen. They said that was my only option so I have lived with the scratches for the last 15 years. The stove top is 90% great! However, cleaning is a nightmare! There are so many nooks for things to spill into, crumbs to fall into and NO way to get them out short of totally dismantling the whole stove which would require a pro. There is a pull out crumb tray but its always un-nerving to clean it as there are random wires hanging down and seem to manage to get caught when you are trying to clean. Next the 48 refrigerator/freezer unit. Just over the 6 year mark by a couple of months, the fridge stopped working! Service people had been here on 2 prior occasions for the temp of fridge not being correct. They basically said, too bad, soo sad! The unit became a storage compartment as I battled with Viking. They finally offered a 50% off a new unit which was still a hefty price tag for a 6 year old fridge even though service had been here for cooling issues. The new one has been mostly fine but, the freezer gaskets dont seal well til the door is leaned on! Last but not least, the dishwasher, First it took a few months for them to get the order right, there was a bracket required for the install and they couldnt manage to get one here, nearly 6 months later, I finally had a dishwasher. What I quickly learned is that you almost have to wash your dishes before you put them in the washer, and the bottom rack rollers are insufficient for rolling the rack in and out when it is only half full of dishes. Their solution is to SELL you wider rollers for $100. and the rack still wont stay on the track! It is quiet (some consolation) So, in the 15 years since my dream kitchen was built, I get lots of WOWs when people come in for the first time but I always tell them, looks can be deceiving and if you actually want to use the products, cook with them, bake with them, dont bother with Viking, coz looks are their only specialty.

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.I have had no problems with the refrigerator however I had a very severe problem with the freezer. For some reason the small drain where the defrost water cycles got clogged up. This I think is quite difficult to do as it is behind a whole plastic wall. But it happened and the freezer froze full of ice and the door would not open. It was a total mess. The service man who repaired the freezer said that the Viking factory does not install a small part in the drains that would have alleviated this problem because of the fact that then the refrigerator would no longer have the economy rating it has. I do not know if this is a true statement or not but it was what I was told. I want to say that fortunately this occurred three days before the three-year warranty expired as it was an extremely expensive repair.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

Im a contractor and Ive put in appliances a few different times. I also put them in the last house that we remodeled. On that one, we went all commercial-type appliances and I had lots of problems with those. Unfortunately, the refrigerator went out three different times. And the installation of the dishwasher was crazy. Ive installed probably a couple of hundred dishwashers before but for that particular dishwasher, I had to do some modifications and stuff on it to get the water in. If Im not mistaken, these dishwashers are made overseas.But the only frustrating thing that weve really had with the appliances has been the microwave. The LED lights have gone out. And the same is for the dishwasher. So the repair person who came out ordered new panels for both. He said it may take up to a month to get the parts. But so far, weve been really happy with the oven for the price that we got it for. The other one was about $8000 and it was 48-inch range. But now this one, its a cheaper designer line. And the service has been good with it. Its not the dual fuel. Its all gas and its cooking great.

I love my Viking range. What I don’t like about it is when the knobs get a little bit older, the numbers rub off of them, and you cant use it. I never would have bought a Viking because of that reason at all. All my friends that have Viking, once their stove is a couple of years old, you can’t read anything on it. Wherein the Wolf stove, the numbers are embedded into the knobs so even if the paint wears off on them, you still have the numbers.The install of the Viking range was easy. But once it was installed, when I ran the convection fan, it was rubbing into something behind the stove. But the technician tried to come out and fix it to me. The other problem that I noticed with the Viking that Im gonna have to modify was I ordered the extended backsplash for it, and it doesnt fit. It was the proper extended backsplash for it so what I have to do is the stove has to be cut in order to accommodate the bigger backsplash. The backsplash is sitting at my house, unused, because Im going to wait for the factory warranty to expire on this, then Im going to cut the back of the stove and fit it.

When we were trying to buy our house, we saw it came together with Viking products. A lot of people will buy it, so they installed the Viking products for us and they have high quality, but theyre not as good as we thought. The inside space of the refrigerator is okay. It has a special space for the drinks and that’s a good thing, but the refrigerator started having problems after half a year the house was built. The part started peeling off and we havent touched it a lot. After the person came here to fix the upper door and replace it for me, the lower door also had the same problems. I called them to two months ago and they havent sent anyone to fix it. The salesperson is the contact person if I need to contact another department to have the appointment with me to fix the refrigerator and do the next step, but the department never contacted me again and I can’t contact them directly to let them do it quickly. Also, I need to call them several times if I have problems with a Viking product.

The quality of Viking Ranges is excellent. When I called their customer service and asked them, Will your stove do this? Will your range perform this?, they were able to answer my question and point me directly, and they have always been like that. In all the 8 or 9 months I’ve owned the range, I have not had anything outside of that. It has been consistent and direct. I’m very lucky to have had that Viking. It’s a really great piece of equipment and I chose it for its performance. There isnt one thing that I do in there that is subpar. I had a JennAir for 20 years before that so I knew the professional-level range. I was expecting it to be good. I wasn’t expecting it to be great, and it was great. Somebody would say, “Oh my goodness, you paid $10,000 for a range.” I did, but it performs. It does exactly what it says it does. It’s beautiful to look at too. It’s like a work of art. One of the best features of the range is the clean-up because you get cooking, start grilling this, sauteeing this, doing a sauce here and things spill and oil starts flying. And I can have that stovetop and everything wiped down and done in under 10 minutes which is a blessing. The range has to be the easiest range I’ve ever had to clean. I cook a lot in the kitchen. I make everything - my own pastas, my own bread rolls, crackers, soups and soup bases. I do everything on that and I grill. I do pastries and brioches. I do all sorts of stuff in there that everybody says the degree of difficulty is extreme, yet the results on these things are superior in that stove. Dinners and everything are like works of art. It’s like somehow my cooking went from being good to superior, and it’s that range.I also bake pies. As a matter of fact, I just made 12 dozen butter tarts. Never in my whole life have I ever baked a pastry at 325 degrees. It’s always 400 or 425. So, the first time I baked a pie, I’m looking at the Viking book, and theyre saying, 325, X amount of minutes. I thought it was insane. It has to be wrong. So I went to my old habits and baked it at 400. The results were abysmal. It was overbaked on the outside and raw on the inside. I did it again and I did it according to Viking. It was the best I have ever made in my whole life and that was where I then really sat down and started to read everything and anything I could on Viking and how to use this piece of equipment with optimum.I would recommend this range. My only thing is this is a professional-level range so theres a learning curve on it because it performs differently than a 799 General Electric special. This is like buying a Ferrari and thinking you’re driving a Chevy Volt. Theyre totally different things. The shame is that Viking is not out there more. They don’t have a place to really promote it. I looked at them all and I almost went with a Wolf. It was between Wolf and Thermador. What almost got me to go to Wolf was their pizza setting and they have a pizza stone. I sat down and I thought I really wanted that Viking, and I thought back of all the reasons why I wanted it. I had to search to see who was selling it. I couldnt find anybody in Canada. It was Bryan from Middleby Group that helped me.Bryan answered my questions immediately. If he said it, it was done. It was none of this backstepping or trying to fluff over or trying to play me like I was stupid. However, I will never use Corbeil, the company who they shipped it to, again. Their product knowledge and support were poor. Their ability to answer questions, even simple ones, was non-existent. And not only that, when I went into Corbeil and gave them feedback that the Viking Range is superior, the store manager said right to my face, Oh, this is a piece of crap. We won’t even sell these.Because the feedback from Corbeil was so poor, I was really apprehensive and unsure of myself and insecure when I first got Viking. I thought maybe I made the wrong choice but I didnt. It bakes bread to perfection. Pizza, 375 on my pizza stone, is the best. It rivals a pizza oven which my in-laws have. And I can get better results in my Viking than they get in their pizza oven, so you don’t lose anything.On Viking, they have a defrost cycle and a dehydrate cycle which are fabulous. The top burners are also ever fabulous. I wasn’t gonna get the sealed unit. I was gonna get an all-gas unit. Bryan said to me, “But you bake and you do this a lot. Get the dual fuel. You’ll be very happy with it,” and I’m really glad I did. He listened to me and he was able to guide me into making my choice. He knew his product. He was just a joy. He’s VP for all of Canada, and he answered or returned my call. He was so good.I have nothing but great things to say about Viking and I don’t understand why the appliance centers are abysmal. And it’s not just for Viking. It’s for all of them. They don’t know their product and it’s whatever theyre pushing at the time. This is why you get consumers who get the product in their house, and theyre like, “What the heck is this? This is a piece of garbage.” It degrades very quickly. The least little thing is a complaint, is a complaint, is a complaint. And it has nothing to do with these manufacturers but everything to do with those showrooms. I told my husband if I were new to the professional level, I would probably choose a Series 3. That’s a very nice-looking range. Probably 20 years ago, that’s what I wouldve chosen. Today, I’m dying to get into that Series 7. Because we’re thinking of moving in the next year, I’d have to do that Tuscany one. That’s a really beautiful one too. But I’m dying to get into the Series 7, the big honking one. My JennAir from my other home was quite large, but it was cumbersome, and the results were unpredictable. It was also difficult to clean. And I’ve experienced none of that with the Viking. It’s like coming out of purgatory and going into heaven.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

I found out about Viking 20 years ago and back then, I couldnt afford it, but Ive always heard the great reviews on the quality. I remodeled my kitchen in October and it was a good time to do it. After two months of purchase though, I ran into an inconvenience. Some time in December, we were trying to bake for the very first time and when we turned the knob on the oven, it broke from edge to edge, in the middle. It might have been some type of factory defect, but things happen. We had not even used the oven, but I called in, and it was under warranty.Viking has a third party customer service where I called their number, and they did it with just the serial number. They assigned a technician to come, but they mailed the part first to my home.Once I got the part, I called them back and let them know that the part has arrived. We then scheduled the technician to come by and replace it. Since then, the knob has been a little tight. I can still make it function, but it doesnt run smoothly like the rest of the knobs. Another thing is that, the very first burner on the right-hand side is the one with the most flame. Its supposed to be the most intense flame on the range and it makes a blowing noise when its on. This is the only burner that does that. Still, I love the quality.

Viking is a good brand. Its made in the USA and we like the look and size of their refrigerators. Ours is working great so far. The temperature control is nice and the doors open and close easily. Its like a French door refrigerator, but they dont hit each other. My sister has a Sub-Zero but its doors would hit each other if they didnt close them the right way. As with ours, the doors seem to be pretty seamless, which is good. However, the freezer in our fridge is like a pull out drawer and if I pull the freezer from one side, it gets off the track a little bit. Sometimes I have to straighten it out and push it back in, which is a little weird. Also, it would be cool if there was a water dispenser inside the fridge, though Im sure Viking has that on some of their high-end refrigerators. As for the Viking dealer, their team was on-time and they answered all my questions. They were absolutely friendly and respectful as well. It was an easy experience overall.

We bought a house that had a Viking refrigerator. I like that it keeps food cool. However, a piece just broke on it that we had to get fixed.

Purchasing my Viking Refrigerator was a seamless process. I ordered it online and they contacted me a day or two later and brought the refrigerator out. I paid a little extra and they removed the old refrigerator out of the basement, took my existing refrigerator and put it in the basement which was a feat, from stairs and put in the new one. Were very happy with it. It hasnt broken like my LG did. But, it would have been nice if it was a bit larger in cubic feet size. Also, the ice maker design could have been improved a little bit. When I open up the drawer, a piece of ice or two always falls out.

These appliances cost us a lot of money… But the worst part is they cost us thousands in repairs. The 48 inch frig leaked and ruined my floors and walls and the stove has caught on fire and we have also replaced several parts. You cant get service on them and there is no customer service. Dont buy or even get one of these for free. They are awful!

We purchased the top of the line (so we thought) Viking double wall ovens for our re-model. They arrived with broken glass in the 2 doors. The oven was installed, without the doors, into the custom built cabinet based on the specs from the manufacturer. It didnt fit properly, no matter how hard we pushed on the approx. 400-lb. appliance. There was nothing in the way of it being pushed fully into the cabinet, and finally we realized that the oven itself was twisted a bit so that while the right top corner and bottom corners fit, the top left corner sits out about 1/2 to 3/4 inch. It looks hideous but we live with it because the company wouldnt respond to our concerns. We assume the unit was dropped somewhere before it reached us. Replacement doors finally came, one had broken glass again. New one came and it was installed. Then when I began using the top oven it burned the bottom and left the top undercooked. I thought it was me at first, since I may not have been used to this particular oven. Not me. Its the oven. If I use it, then I lower the temp. 50 degrees and hope for the best. I contacted the company from which we purchased it as well as Viking, but nothing was addressed to remedy the problems and, funny thing, our warranty expired. Then there is the issue of the self-cleaning function which I used maybe 4 or 5 times. I dont use it any more. I am worried, because of the extreme heat coming from the ovens and what I can feel on the wood around it, that it will catch fire. We heard that the self-cleaning is a problem with Viking. Anyway, we limp it along because we spent thousands on it and to replace it is an expense we cant assume right now, but I tell everyone how much I hate our Viking ovens and that they should never buy one. At a home show convention several years ago, the Viking reps were out trying to drum up interest. I told them of my experience and they took my name, etc. with the promise that theyd help me... Right, never happened. Lousy product, lousy customer service.

I have all-Viking appliances in my kitchen and I had a custom refrigerator. It was 10 years old and I was having problems with it. Not all the parts were available and it cannot be fixed so it was time to buy a new one. If it had not been built-in with the cabinet, I would have purchased a Sub-Zero because a lot of people said they had quite a few problems with Viking refrigerators. And it was $2,000 more than the Sub-Zero. But I wound up buying a Viking because I had to put in this cabinet what would fit. I got the exact same size as the one they took out, which had wood panels that matched the cabinets on it. But they dont do that anymore. The new one is all stainless steel, and it looks good with the stove and microwave, which are also all stainless steel. They all look the same so it’s fine. Its brand new and it cools well, so I have no complaints. I like that there is LED light in it, because its bright. You could see inside well. At the bottom, you have that little area where you can put a normal-sized pizza box and just shelve it right in there and it fits. Viking has made some design changes from what we have had previously and I think they’re good. But my questions were around the reliability in the long term. Because refrigerators arent necessarily Vikings wheelhouse. Its more the stoves and stuff.

Three years ago we built our dream home and in it we decided to go high end on all the kitchen appliances. Our oven/range and dishwasher were both Viking. In fairness to all reading this...I love my Viking oven/range. I got the 48 version with 6 burners and a griddle and two ovens. The only thing I regret about it is I wish I had gotten a larger griddle rather than two extra gas burners.So, that being said, I could not be more disappointed in our Viking dishwasher. It NEVER washed the dishes well and drying the dishes was also a big disappointment. We paid over $1200.00 for a dishwasher that not only performs absolutely horribly, but also has started to fall apart. Within two years (of course it broke after the first year because it only had a one year warranty) the L.E.D. displays have already lost half of their lights. One of the folding dish holders in the bottom section has already broken. And this is with just my wife and I living at this home, and for the first year it was our second home.I did call the company I bought it from even though it was out of warranty to see if Viking may actually come through and take care of it, but was told that they wouldnt. Elite Appliances in Dallas is who we bought it through. When Elite gave me the name of someone who could come look at it, the trip charge alone was going to be $125.00. When I inquired what he thought the cost to repair the L.E.D. display...well over $400.00.I am in the real estate investment business and have remodeled well over 100 properties. Ive used nearly every major brand you can imagine and the Kenmore Elite series dishwasher that I paid about 1/3 of the cost of the Viking in our previous home was much more efficient. Let me clarify. The Kenmore worked. The Viking doesnt. Avoid them. Overpriced and under performing piece of junk.

Weve heard about Viking Ranges for years and wed been wanting one all these years, so we finally got one because we got gas hooked up. I grew up with gas, and when we moved to Florida, Florida had mostly just electricity or electric ranges. My husbands from Mississippi, so we had to look at Mississippi in getting a Viking and we love it. Its the first time hes cooked on a gas stove, and its so much better. It cooks so much nicer and the food tastes better. Everybody from Viking was great. The gas that we put in had been delayed and they kept the stove there, and then they brought it as soon as we needed it.

Updated on 11/06/2019: My earlier review detailed a total failure of Viking to either manufacture a range that works or have any responsive customer service. It is utterly astonishing that it is now November and the range is still damaged, experiences random failures, waiting for parts [since May!], and never get return phone calls. Chris in customer service simply cannot be responsive to any degree. She only answers emails that we send, provides no updates on the missing parts, and generally could not care less about the $14,000 range that is crap. I am now left with having to commence a lawsuit over this because of Viking’s total incompetence and indifference. Don’t be fooled by fake reviews and faux concern posted by some third party that Viking pays to respond. Nothing has been fixed in six months.Original Review: Bought a Viking 48 range [LP] at a cost of over $12k. Range was delivered and installed. Two days later the smaller of the two ovens has a gas explosion about 60 seconds after turning it on for the very first time. The door blew open so hard that it warped the entire control panel, jamming several of the knobs that turn the ovens and burners on. After many calls to the dealer and Viking, Viking finally dispatched a repair person the next day. The conclusion was that it could not possibly happen but that for reasons unknown, it did. Viking agreed to replace the brand new range. A week or so later, the new range is delivered and installed. None of the burners work and they are burning yellow with 6 high flame. Installer swears that that was normal. More calls to dealer and Viking and once again repair guy is dispatched and shows up later that day. He adjusts all of the burners and sees that the new range is scratched all over and the stainless back splash is also scratched. He puts in a repair order to Viking and says that it will all be resolved. Calls to Viking get the same response. No word for a period on months and calls to Viking are never returned. Finally speak with someone who now says that it is the dealers problem and to call them. Predictably, the dealer knows nothing about this but two weeks later the parts seem to be ordered and when they come in, the same repair company with fix everything. Fast forward to this week, a full five months after purchase of the first range. Repair guy shows up with the wrong parts [!] and no back splash, saying that it was supposed to be shipped directly to us [that has never been said before]. The range is still not fixed and the knobs frequently jam. To add insult to injury, the original purchase included a Viking dishwasher. After having it sit in all of its original undamaged packing for two months, I open it up to install it. The cabinet is wrecked. The back is caved in and the front looks like it was duffed with a fork lift. No one wants to take any responsibility for it. Curse the day that we went with Viking instead of Wolfe.

Initially, we had a difficulty with baking, and then the temperature just cut off. It ended up taking an hour and a half to bake one sheet of cookies after it had warmed up for a good 20 and then 40 minutes. It took a long time. Someone came out, and he said nothing was wrong with and it hasnt done it since. But so far, so good.I live in an area that is lower population. We dont have as many service people to service. Initially, I was told I would have to wait a month to a month and a half for someone to come out and look at it. I pleaded with the gal on the phone. “Well, it’s just before Christmas, and I have a four-year old. And were looking forward to baking.” Lo and behold, someone had availability in their schedule. She called me right away and said, “I can get you in right away. Are you available?” I said, “Of course, I am.” I was disappointed in that. I said, “Gosh, if I had any future issues, it would be a bummer to have to wait that long for service.”In addition, I can’t get a pizza pan to go all the way in. Its not the depth of the oven. It just needs to be an inch and a half further in depth, and then a regular pizza pan could fit in. That was shocking to me. We ran into it on the first day of our move. We had the movers here and I thought, “Oh, Ill just pick up pizzas and cook them in the oven.” Because we live a ways out from any pizza place. I had to cut all the pizzas in order for them to fit into the oven, which is a pain in the neck. And then anytime I go to fix a pizza, I cant use the basic pizza pan, which is a bummer. Other than that, Ive enjoyed using the stove top, and the oven has been great since. Ive been happy.

Where I live, I dont have natural gas and there were very few of the electric ranges that had the counter drop-in look, and that drew me to Viking. And then, the handles and everything about the refrigerator matched it. The Viking team was great and were there to help. The refrigerator is fine. Im enjoying the French doors and not having an outside ice maker. When the door to the freezer had been left ajar and there was ice that built up on the side, I had a nice repairman come. Apparently, some of the ice got in but some of the ice got in a slide and I couldnt move the tray and I was afraid to force it. The young and friendly man fixed it and I was very pleased.

We have all Viking appliances. We have the convection oven, microwave, dishwasher and range. All are great. We had been going to open houses and a lot of the model homes have Viking appliances. I got a Viking refrigerator for the high-end performance and the quality is very good. However, I had gone to an authorized Viking dealer and the people there were not so great. I would not recommend that store ever again. It was just a regular store in Pleasanton. They sold many different high-end brands but we had already chosen Viking so we went in and just said we wanted Viking. The sales guy was fine but once we got to the order phase, the manager of the store dropped the ball and didn’t place the order. They told me it would be two weeks and it ended up being about seven weeks before the appliances arrived. We were under a full kitchen remodel so all the old appliances were gone, and it was the holidays. I had to get involved with the corporate office before they did anything about it. Also, one of the burners on the range isn’t working very well now so I have to call for service on that. Its a six-burner stove and its only a month old. But I hear it’s pretty common with gas burners to do that. Other than that, I would buy a Viking again. I’m pretty satisfied right now.

We’ve had a Viking Range in our prior house for 12-15 years now, and I like that we could get their range with the eight burners but not have the griddle. I love their burners. However, the grates in the top plates on top of the burners are hard to keep clean. But besides that, I like it.

Knowing Viking through friends and knowing its a high-end brand, I got their range. I worked with the distributor during my purchase and it was pleasant. I like the look of my unit and its performance. The power output is nice and it is definitely higher performing. The quality is great and I like how its easy to clean.

Ive always looked at Viking over the years and said it looks really cool. Our range looks so powerful and it performs great. We went from a Profile GE, something that was 15 years old, to this. Its fantastic and we love it.

The refrigerator that I had was not a counter length and depth. It was huge. I loved it but my kitchen is small. Viking fits a lot better. Its just for the amount of money we paid for it, it didnt seem to be built as strong. One of the things I dont like about it is the freezer’s not as big. Our other one had three pullout drawers, whereas this Viking only has two. It’s a lot harder to find my freezer stuff. Other than those, its working fine.

Were in the Florida keys and we just spend a couple of months a year at this house. We had to get a local company to take out the old refrigeration units and put the new ones in. We needed someone that would guarantee they could get the units upstairs. It was a complicated matter so we chose Viking Refrigerators for practicality purposes. The couple times I saw the Viking rep, he was very pleasant and it was so nice that he could call the company to get right in with somebody to troubleshoot problem. It was really good that they offer that so I know I wasnt relying on one person with very limited knowledge as to what they have.The refrigerator was doing well but there was a lot of noise in the beginning. I took a peek on the top for some vibration and I read in the instructions 22 screws go in there. Once those were put in the noise went away. Also, the quality control needed some help. In the freezer the sensor at the bottom of the door was installed backwards. They had several visits but they couldnt figure out what was wrong with it. And they finally got it, had to order in a part and then we had ice. But other than that, they have been great. Right now, Im super happy with them. I love the size and quality of the ice cubes. They fit right in my water bottles. The freezer doesnt defrost so much every time that the ice sticks together. So thats good, I like that.

Ive always had Viking in every appliance in my house. But when my refrigerator stopped all the way out, the technicians kept coming out to fix it. They came, looked at the problem and then they had to go back to get a part. I had to wait for another two to four weeks for it to come down to put in. And then another couple of weeks later, the refrigerator would quit again. So then, they had to come back two weeks later. They were down to replacing everything. Despite that, the technicians were great and I had no problems once they came out. It was just not getting the part that dragged it out because they only service my part of the town every two weeks. But when my husband stepped in, Viking finally gave me a new refrigerator. I was very disappointed that it took me probably half a year to get this issue resolved. It was my mistake and looking back, I probably wouldnt do Viking again even though they finally gave me a new refrigerator. I understand that they have to try to get it fixed but they should have done that instead of waiting for my husband to interfere and that he had to contact one of the bigwigs of Viking.

The quality of Viking is very good. The stovetop and the oven get hot really quickly. I wish it was a little bigger but that was a decision we made and I didnt realize that it would feel as small as it is. But, it doesnt have any fancy electronics and thats a bit hard to get used to at first. We also used to have a griddle but its okay. We have a better functioning stove or oven and its definitely an improvement from what we had last.However, Im having some trouble. When the Viking arrived, it took some time to get it installed because our kitchen was under renovation. It was more than a month. We got a range, and with it, we also got a dishwasher and that came dented. When we called, the reps were like, “Why didn’t you open it right away?” And were like, “We were told that it was going to be a very, very long wait because of COVID. And so we ordered it in April, knowing we were renovating in June.” The company that we bought it through was very nice, and they ended up working with us on it. So it turned out to not be a problem. But they came to replace the dented door of the dishwasher and they brought another dented door. So then we waited again. It took a long time to get it all settled. On the oven, the light shows that its preheating or that its on. Sometimes, we can hear the gas lighting. Also, there have been numerous times where I come back to look at my potatoes and the oven has been off the whole time and this happens a lot. But it’s not like it was smelling gas in the house. So we’re starting to be able to piece together that there’s something that’s not right. It has happened at least seven times where Ill start the oven, it will be hot, Ill put my food in, Ill go back, and then the whole meal is ruined because its not hot anymore. But its on 400.

I’m a huge Minnesota Vikings fan. So, I wanted my kitchen to represent my football preference. And I love my Viking refrigerator. My favorite feature is the free-standing, professional counter depth. You don’t get that a lot with the other brands. Overall, my experience with Viking has been great.

I bought a house with a Viking range. I like the range, but I’m not happy with the oven --- I’m not able to really cook in the oven. The range, on the other hand, looks like a solid piece of equipment. The range is pretty and the stovetop cooking is my favorite feature.

All Viking appliances provided by the builder when house was purchased new in 2010. Have already had the dishwasher serviced 4 times, had to replace the interior racks, and finally had to remove it and purchase a different one. Now the refrigerator is acting up - service company selected by Choice Home Warranty has been out here 4 times (so far), replaced thermostat, sensor, ice maker, gasket. I have completely defrosted the unit 3 times since September. I am still getting frost in the lower part of the unit. In my consumer opinion, a $10K refrigerator should last more than 7 years. I have a smaller $300 Home Depot HotPoint refrigerator that has been running non-stop (except for 2 interstate moves) and I have NEVER had a problem with it. Seems to me the more expensive one should last longer. Save yourself the headaches and DO NOT get Viking branded dishwashers or refrigerators. And it is difficult to find authorized repair people.

I originally had a Thermador, but I was looking at Consumer Reports and the ratings, and the next best one I saw was the Viking. It was a little less expensive than the Thermador, so I went with them. I liked that they have professional-grade appliances, so I purchased from an online dealer, appliancesconnection.com. I got the Viking dishwasher, fridge and stove on a package deal. I live in California and the appliances came from across the United States, so it took a couple of weeks to get them. At that time, I was in Spain and my house is under construction, so that didnt matter to me very much. When I received the items, the front part of the dishwasher was damaged. I contacted Viking to let them know. I spoke with a reps but the interactions I had with them were so-so. I said that I wanted to keep the dishwasher, but I asked them if I could have a new faceplate put on. They said yes, but they kept giving me the runaround for a couple of months. They said that the appliance would be coming from overseas, which wasnt true because it is manufactured in the United States. Also, the refrigerator lights already went out, so I need to call them and let them know to have them come and repair it. In addition, the dishwasher keeps leaking from the door. But other than a few little problems that I had, everything has been great. I love the oven and the stove works great. I like Vikings products and I would tell people to order them.

Viking double oven ved0207css - I am writing this review in search of a remedy. In hopes to be able to amend my experience to 5 stars! Residential estate has all Viking Professional appliances down to four fridges, range, oven etc. All other appliances work fantastic! This leads me to a double oven that has been causing some issues. The lower oven will not heat up. The fan will command on when it is turned on but will not do anything else. Not sure where to start. Please help Viking. I can explain in more depth if needed. Thank you in advance for your Time. Lets make it 5 stars soon.

I find the Viking refrigerator a steal of a deal. The quality of the refrigerator I received is good. I like its overall look, its aesthetics. The product was still under warranty and I tried to have it serviced because I was having an issue with it. It kept freezing up and then it would have to be defrosted. The service guy that they sent out said it was of a bad design and something that those refrigerators were known for. About a year, they had a bunch of them and it took a while to catch all of them. However, everything got fixed. The customer service has been fine too.

I remodeled my house in 2009 and changed all my appliances to Viking Professional appliances. I was under the assumption that this is the best product available and moreover it is made in USA!!!! I came to find out this is the biggest and worst scam to rub people of their money with nothing but a heavy chunks of metal. I have had problem with my gas cook-top where I had it repaired 4 times. It kept clicking and the technician said the board was bad. Changing the board resolved it for a day and then he said the ignition parts are bad so he changed them. This started again so another company came and fixed it somehow and said the wiring was bad. After all this the cups around the burners changed color. Refrigerator does not dispense water and leaks in freezer and freezes all the time making it impossible to dispense ice and only way to get ice is to carve it because it is clumped together. Microwave oven does not heat as much as $150 microwave and has been corroding inside. Oven stopped working during Christmas time and took 6 months for them to figure out what was wrong with me being on the phone for hours with Viking executive offices. Vent unit has four settings which one has never worked. Viking does not take any responsibility for any of the problems you get. Standing behind their products is a news to them. I think their policy is sell, run and hide. I do have a Whirlpool Refrigerator that has spend most its life of 21 years in the garage with harsh temperatures but is still running like the first day. I would not buy and would discourage anyone that I care about to stay away from these products. I bought these items from Number 1 Appliance and they said these come with 10 years of warranty but each time I called the warranty company they told me that problem is not covered. I think they just warrant the heaviness of the product not its functionality.

This stove will outlast my house. Built like a tank, burners are amazing all the way from the slightest simmer flame to a multilevel scorcher. We have the grill and griddle. Grill makes some smoke but will dear steak just like your outdoor gas grill. Have enough power in a vented hood or you’ll need to remove batteries from smoke alarms. The griddle is thick steel and after one seasoning as recommended you’ll have a perfect nonstick surface smooth enough to cook eggs. Easy to clean with a paper towel. Only downside to this monster is its weight, which I guess only matters to the installers. You’ll never want it to leave and it’s the one thing a thief couldn’t carry out.

One year into our viking kitchen we have been completely satisfied with the gas range top, French door oven, warming drawer and microwave. Everything has worked first rate. We would recommend to anyone looking for a high end appliance.

I heard that Viking Ranges had a good reputation and that they were solidly made so I bought one. For the most part, the quality of our range has been good. The oven works really well and keeps a consistent temperature. However, we had a little issue with it but they have been very responsive and are helping to resolve it. Also, the dealers have been very good. Ive been using Viking for just about a month, and so far, its been a great product.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

The logistics company delivered my Viking refrigerator to my house and dropped it off in my living room. They pushed it into the wall because its one of those built-in wall units. They didnt connect it or they connected it but it wasnt right. There was this bottom metal piece that was supposed to be installed. I asked the guys if they were supposed to do that. They said they were not allowed to install those for liability purposes. I would have to get somebody to do it. It cost me almost $500 to have a Viking specialist come out and install it.When the specialists came out, they said, “Your refrigerator’s not even drilled to the wall. Because if its not, what can happen is if you open the door, the whole thing could tip over and could crush you.” The guy said they were gonna secure it, which they did. That was a pain, to begin with. The refrigerator side works fine. But we noticed that the icemaker was really slow from day one. We went back and forth with the Viking warranty people and Build.com where I purchased the refrigerator from. They sent somebody out to fix it four times. After the last time, it still wasnt working right. It never would produce over 20 ice cubes. Every time they would come out, they would tell me to give it 24 to 48 hours and I would have a big bin full of ice cubes. That never happened. We had family over and birthday parties. I had to go to 7-Eleven and grab a bag of ice and stick it in my freezer. After paying $15,000, that doesnt make me happy.Build.com replaced the ice maker and its still not working right. They apologized and they went ahead and ordered me a new refrigerator. But that refrigerator is not going to arrive until April 2022 so Im stuck with this thing. It’s beautiful but it doesn’t make ice and the motor is really loud. I could have bought a car for that price I paid for the refrigerator so I want it to work 100%. Viking has been around for many years and they have beautiful products. After I placed the order with them versus Wolf, I happened to go online and I did some research and there are actually lots of really bad reviews. Viking is the least recommended. I have many regrets. I hate my refrigerator. We had issues with our other Viking products too like our stove and dishwasher.

The house that I bought had the Viking range in it. Im really happy with my experience with it. I love the center stove. Its huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, its just very hard to know what temperature the oven reached and how long that would take. Because it doesnt have the setting to say, Okay, pre-heat it. I have to go at least 400 degrees Fahrenheit. And theres no way that tells me that its ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, Okay, no problem. But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. Id definitely recommend Viking to a friend.

Viking was what the builder was providing as appliances, so we went ahead and bought the Viking fridge to match. The installers didn’t put the basket straight in the freezer so I had to figure that out. I had to go to one of the other houses and look at their fridge to see how to do it. The builder also gave me the wrong fridge. It’s the one with the water feature inside. They gave me an upgrade but we liked to have cold water coming out of our fridge, so that’s the only thing we miss. Other than that it’s been great. I love the freezer in the bottom and the double door where I could put big stuff in. That’s what Ive always wanted. Plus the crisper is really good. Its a very reliable product.