Ive owned Viking Ranges before in Nashville, Tennessee. However, I was a little bit disappointed in the workmanship put into the equipment. When it was delivered, the guys that installed it did a great job straightening one of the panels. I ended up having to get the wall oven unit replaced or at least theyd put in a new board. The stripping around the door that holds the heat in was loose and had to be pushed back in place. I complained to the store about the quality of the product and they sent me a new unit. The new unit looked better and its working fine so far. I havent had any codes on it. All in all, they dealt with all my issues and responded timely. They sent people back out to try to correct the problem. In that regard, the service has been great.

I had an electric range before and Viking is better. It’s a very nice range. Also, they have good customer service. As soon as I called, they gave me an answer for my little problem. The installation was wrong and they said they would send someone to fix it. Then, I called back to say that it was already fixed.

My wife was looking at different brands and she was a fan. Thats why we started looking for Viking. The quality is impressive. We bought more than just the refrigerator. We bought a suite. However, the ice machine doesnt seem like its of a high quality. Its noisy and clunky. Everything else though seems to be quite good. It has a nice interior and has a lot of space in it.

We heard good things about the quality of Viking Refrigerators as we have friends that have the product. Also, Im the type that wants everything to match and be all from the same manufacturer. When we were redoing the kitchen and updating everything, we wanted to check out all of Vikings appliances. The team at the Viking dealer was very helpful and accommodating. We found a great bundle wherein if we got the refrigerator and the range, we would get a dishwasher that was deeply discounted or free. Since getting our Viking Refrigerator, Ive liked the control panel where I can separate my temperatures. However, there was a piece that wasnt allowing the bottom drawer to close. Within a day of calling to schedule the repair, someone was out to look at the refrigerator but then the part took over a month. Their guy came this morning and was repairing the piece. He said that the piece was not even necessary and it was a piece that could create the same problem later on. It feels like theres some flaw in that design. Nevertheless, the refrigerator is amazing and were happy.

Viking Refrigerators are crazy expensive rather than just going with a regular refrigerator. But my wife wanted one so we got one and it is fine. Our experience with the sales rep and the installation were great. We also have a Viking stove and the starters on the gas thing weren’t working. But then a gentleman showed up, found the problem, came back with the parts, and fixed it.

I went to a retailer and Viking Range is among the floor models. Since the brand has the reputation of being top of the line, I purchased a range from them. The salespersons were also great. They were able to tell me what the product is about and why it is good. The range I got is excellent and the performance is great.

We were shopping at Best Buy and happened on catch the sales rep Felicia who was extremely helpful and pretty much the reason why we purchased a Viking range. She was knowledgeable and kind of blew it away. We spent 30 minutes talking to her about the range and it was really nice. Viking stands behind their product and theyve built a high-quality range. Weve had it for about a month now and our family cooks breakfast every day and dinner six nights a week.

Placed an order for Model RVGR33015BSS from Us Appliance. It was shipped by one carrier and brought to Denver. The order was then moved to another carrier for the trip to Trinidad Colorado. I went to the carrier and picked up the oven (we live in a rural area). Upon inspection of the box for visible damages I found none. I did not open the box. The box was unloaded at my house by me, and we took the oven inside... we noticed the door was open on the oven but when we got into the house we found that the brackets that held the outer door to the inner door were broken and the outer door was hanging by some screws. I notified US Appliance with pictures. They came back and told me that I had damaged the oven and it was my problem. I contacted Viking and my customer rep told me there was not much she could do. I was told because I picked up the stove at the shippers; it was my responsibility. There was no other damage to the stove. One small dent on the bottom of the front kick plate that was not visible. My wife and I decided to go forth and repair the oven ourselves. I had a local welding shop, reweld the brackets on the front door panel, we purchased a new piece of glass and reinstalled the door ourselves. FYI the spot welds that held the brackets on were at best way too small and the welds did not penetrate into the parent metal.I also noticed the oven would not light, so I took the cover plate off and inspected the spark for the oven part found the cover plate was installed incorrectly and the spark was grounding on the frame. I took the cover plate to my shop and increased the size of the hole by 1/2 and repaired the spark boot and it is working better. However I did notice the oven will not light from the convection bake position. I have to start the oven in bake and after it gets hot move it to convection (I think the fan caused a draft).Im disappointed in US alliance and will not do business with them in the future. We love our rebuilt stove. Serial number 111715C10200028. Im giving it two stars because I think the stove may have been damaged at the factory, and the stove could have been packaged better. It was placed on a pallet with flimsy straps. It is possible that the unit was damaged by a shipper but there are no marks on the box indicating a fork from a forklift got into the wrong place.

We like our Viking range. We bought it from World of Appliances and there had been a couple of issues that they came and took care of. But overall, we’re happy and we like that its shiny and metallic.

I have always dreamed of having Viking appliances. I moved into a new house and my wish came true, Viking refrigerator, Viking double ovens, Viking 6 burner gas stove and Viking warming drawer. This came with a hefty price tag but I was over the moon. A few issues with the appliance company, that was a little over 5 yrs ago. Then May 2014, out of warranty we were told by Viking and had to replace the motherboard in both ovens!!! To the tune of over $500. Viking had issues with this problem so extended warranty slightly on newer ovens, so they were aware of problems in past ovens. Fast forward 2 yrs and both ovens are down again. Big pop and smoke. Both ovens again. I have left messages with Viking. No response as of yet.

I like to cook a lot. The first time we were making tamales on our Viking Range, the corner of the stainless steel thing got burnt. I told Viking and they replaced it. But now, they tell not to put the flame too high. Plus, when my two little girls bake, they sometimes burn their stuff. This is because they put 350 on our Vikings oven and it gets to 475. Also, when were doing cupcakes, the fan that turns on pushes the cupcake on the side so theyre not evenly round. My little girls miss our old range. We paid a lot of money for our Viking so I expected it to be good. Im not so happy with it. Id rather go to Home Depot and buy something there at a fraction of the price.

My wife liked Viking Ranges because of its quality. The last couple of ranges that we bought were not Viking and we didn’t like them. We bought our Viking Range through a retailer in Tupelo. We’re happy with it but we have an issue with condensation coming from underneath when we’re running the oven. We paid extra for this trim piece on the bottom that goes on the front so things wouldnt go up underneath the stove. Then the hot air coming from the oven is causing that water to condensate and drip out. Also, the fan is really loud for the convection oven.

The Viking dishwasher was free with purchase of Viking range. I love it! Cleans excellent and is whisper quiet. So happy with this dishwasher!!

We bought our Viking 6-burner range used, with very low usage on it. It looked all pretty with the stainless parts, and worked well... for a year or two. After a while, Ive noticed the lack of stainless parts and fasteners where it matters. This thing is just a rust-bucket. We live in an area where steel is not particularly prone to corrosion - the lousy materials are to blame. Rusty, creaky door hinges (maybe that is why our door actually stays closed :-o). Rotting gas oven burner. The pan under the grates has rust-through. On and on. If I thought this was a long-term keeper, Id order a truckload of igniters for the oven, as they go out regularly. If I had to pay someone to work on this, it would be much cheaper to buy something else. Rubbish! Id rather have an old 55-gallon drum and scrap wood than another one of these.

We bought the Viking stove through Setzers and as a part of getting that, we also got a dishwasher. It was a deal they had going on. But the dishwasher has a gasket down the side which slid down and got bent. So we contacted Setzers and told them, and they contacted Viking. It was really strange though. They sent us a note saying that someone was gonna come out and I thought it was crazy. They were coming out to put a gasket on, which was something that I feel like we could do. But okay. They could do whatever they wanted to do. But when the guy came from Viking, his work order said that we had a gas leak and that was why they came. It was really strange. I told him we didnt have a gas leak and that we just needed the plastic gasket piece. He said he he was gonna order it but it’s been three weeks and we still haven’t gotten it. So I probably need to check on it. That aside, he was super nice and really helpful. He even showed us a few things about the stove that we didn’t realize it could do. And even with that, I would absolutely recommend Viking. It has always been my husband’s dream stove. He’s a builder and when he would build upscale houses, they always seemed to have Viking appliances. So when we were building our house, that was his thing. If it was possible, he really wanted the huge six-burner Viking stove. Viking is definitely a pricier stove but it’s worth the money. The quality is good, and the unit is beautiful and substantial. We love it, particularly the six burners on the cooktop. You can have plenty of things going at one time, and that makes it easy.

Not going to go long. I will say that the dishwasher has never worked right. Leaks, fails to start, doesnt clean well and finally went up in smoke. This appliance is made by Bosch for Viking so dont go running to them thinking youre going to get an upgrade. Just terrible. The fridge? It leaks, its complicated and makes strange noises. Oh and the shelves just randomly break and are very expensive to fix. Customer service? They have none. The times I have actually gotten through to a person have been accidentally erased from their logs. I am so sorry I bought this stuff. What an incredible waste of money.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

I bought the beautiful cobalt blue, 2-oven, 8-burner, dual-fuel range in 2018 during our rebuild, after losing our house in the Tubbs Fire of 2017. I love my range, its a real beauty, but I sure wish I could have configured the burners differently. ALL of the most powerful burners are along the front edge of the stove. The medium burners and the smallest burner are on the back, harder to reach even if more commonly used. If only they had put a couple of the most powerful burners (you can never use any of them full-blast, they are way too powerful) in the back and put the less powerful ones upfront that you would use every day! Why put the smallest burner, for gently melting or sautéing something, way in the back where its hard to reach and keep an eye on? Ugh!

The Viking Range makes me feel like a Master Chef... In 30 years and many gas ranges, this is the best range we have ever had. We had a minor service problem with our grill and gas broiler which was immediately taken care of without charge. The service department was by far the best Ive dealt with in my experiences with other companies. We are going to be moving soon and I will get another Viking - The Best Gas Range Ever!!!

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.I have had no problems with the refrigerator however I had a very severe problem with the freezer. For some reason the small drain where the defrost water cycles got clogged up. This I think is quite difficult to do as it is behind a whole plastic wall. But it happened and the freezer froze full of ice and the door would not open. It was a total mess. The service man who repaired the freezer said that the Viking factory does not install a small part in the drains that would have alleviated this problem because of the fact that then the refrigerator would no longer have the economy rating it has. I do not know if this is a true statement or not but it was what I was told. I want to say that fortunately this occurred three days before the three-year warranty expired as it was an extremely expensive repair.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

I built a $163,000 kitchen and Viking is the least expensive product I have in this kitchen and absolutely the worst. The refrigerator Ive had since March still doesnt work. Everything went into the garage until it got its turn into the kitchen. A couple of weeks into it, every time I open it up, everything in the front seemed warm. I finally put an analog thermometer in there and it was reading 50 degrees. Overnight, it would cool down to about 45 and anything above 40 is spoilage.I called Best Buy and they gave me Vikings number because I didnt purchase their three-year warranty. It already had a warranty on it and I didnt think I needed it. I called Viking and they gave me the number to Lakeview who had an Illinois number. Two days later, I still cant get in touch with Lakeview so, I called Viking again and they got on the phone with them. Lakeview called me back and set up an appointment. They got here three or four days later and looked at it. Theyre in my house for an hour and determined that this piece has a faulty seal that was supposed to be replaced per Viking. They said it will be in a few weeks but a month went by and they didnt have the part.Finally, the piece comes in five weeks after this initial problem. I called Lakeview and told them their piece is here and for them to come put it in. They came in the next day and it was an Electrolux. It doesnt have anything to do with the refrigerator that I have and its the wrong part. This tech is on the line for an hour and a half with Viking and determined that my refrigerator doesnt need this kit after all. Its some thermostat, little plug-in thing and he said they have that in stock and it will be here in a week. A week goes by and I called Viking because I could never get in touch with Lakeview. They said that since they have so many problems, theyd like to offer me $150 and exchange my warranty for six months. I asked how they would do that and they said theyll get back to me but two days and there was nothing.I called Viking again and asked for the part and they said Lakeview decided to order a bunch of parts for a bunch of other customers in the same group as mine. Some of those parts are in and my part thats in stock is lumped up with a bunch of others that have broken Vikings. They finally decided to separate the shipment and in theory, the part was shipped to Lakeview but I still have not heard from anybody.Also, I asked about the $150 and the six-month warranty and they said I didnt send them a receipt. Nobody told me that and I was very clear that I spent $1,000 to purchase a refrigerator and shove it into the garage so I can have a refrigerator in Dallas, Texas, at 102 degrees. But Im going to get this part installed and I dont care about the $150 because they want me to prove that I bought a refrigerator. Instead of just offering something and giving it to me, they put these little strings attached to it. Also, Im going to turn them in to the Business Bureau. Im going to light up Best Buy, Google everybody on the planet and tell them what Viking has done. Everything is the worst.

Ive always heard Viking was the best and Im happy with my Viking fridge. But Ive had to have it serviced a few times already. The fans inside keep freezing up. Ive had to have all the warranty work done twice already and I don’t even think Ive been in this house three years yet. The first time they came out, they had to replace the fans and the second time, all of them were frozen up. But the tech was able to service the fans and got it working again. Im also happy with the customer service that the guy that I bought the appliances from is giving me. He puts me right on top of the list, takes care of me and keeps me up and running again. It is a little bit of a disappointment. I paid almost $18,000 but the guys from Certified Appliance were good.

I liked the vegetable drawer that the Viking refrigerator has that you could pull out separately, and I really liked the handle. I also like the French doors. The icemaker keeps going out, but otherwise, the overall quality of the refrigeration seems to be good.

I always wanted Viking appliances. I love to cook, so it is a brand that was instilled in me that is quality and a professional kitchen. Initially, I should have looked. I went to Best Buy to look at them, but I ordered these online, and I never really tested them out. I like certain things that I bought, but there were certain things I don’t like. I like the refrigerator because it’s large. But I’ve seen others that the inside interiors are better made, more stylish, and the placement of the shelves are a lot more intuitive than the Viking. The doors and the bins are fine. It’s just the placement of them is not as functional as we thought it would be. We like the soft-close doors but we didn’t expect it to be so small inside being a 48-inch. We thought it’d be a lot larger because we had other appliances like LG or Samsung, and those were standard-sized, and they seemed to have more space. I like the Viking because of the aesthetics. It’s a beautiful refrigerator. But in terms of functionality, it’s just plain-Jane. It’s a $10,000 fridge so I was expecting more. It’s a 48-inch refrigerator, and its freezer is tiny, unfortunately.

We purchased the DMOC in 2007 (no longer available). Beginning in 2009 the problems began. First, a fuse. Then the wiring circuit was bad, followed by the door switch which was faulty.. was repaired. Then replaced a fuse again (same one), and it quit again a week ago. We called the Viking Southwest President and spoke with him. Unsympathetic, unapologetic, he informed me that microwaves only have an anticipated lifespan of 6.5 to 7.5 years - the 10 that we have read about! He stated he would get the record of repairs from their authorized service company (whom we did use!) and he would get back us. No call back. We called again and left a message 4 days after our initial conversation. No call back. Today, a new convection microhood from the competition was installed!

The door to a newly purchased oven never closed. Viking Customer Service was unresponsive, told lies and did nothing to solve the problem through the warranty period after a year of constant complaining. After the year, they wanted to charge more money to come to my house to look at the problem! On the Viking Facebook site, many people have this complaint and Viking refuses to address the customer complaints, as well as knobs that burn you if you touch them while baking!

I wish I had read these reviews before I bought my brand new Viking refrigerator this year. Here is an excerpt from my letter to the editor of Consumer Reports Shop Smart Magazine about Viking. They had a piece in their latest October 2012 issue on recalled dangerous products and the Viking refrigerator is among the top 10 and clearly verifies the companys lack of responsibility.Letter to Editor: I wanted to thank you for your recent coverage on the top 10 Dangerous Recalled Products and the companies that are in the Hall of Shame. I am a very dissatisfied Viking customer and was an owner of the refrigerator that was on recall. The fridge was recalled because of faulty and dangerous door hinges. Viking replaced the hinges and then soon after, the replacement parts themselves were on recall! The Viking recall center called me to offer me a new fridge at 50% off. I took them up on the offer because my fridge was over 10 years old and is a built-in. I thought it would be nice to have a new fridge that would be similar to the old one and fit into the built-in space in my kitchen. I got the new fridge in February of this year and have constantly had problems with it overheating and spoiling my food. I have had it repaired many times under the warranty but it continues to have the same problems. The Viking techs seem to be at a loss as to how to permanently fix it and have now been slow in getting back to me. I continue to have a fridge that I cannot count on and a company that I cannot count on either. I have had to purchase a small dorm-size fridge to put in my high-end kitchen right next to my high-end Viking fridge that doesnt work properly. I was not surprised and somewhat relieved to see the article in your magazine about Viking. I now know that I am dealing with a company that fails to report defective products and continues to produce defective products. The lack of responsibility that this company shows to their customers and to the consumer is appalling and they deserve to be in the Hall of Shame. I am writing to their President and CEO and am enclosing a copy of your article in my letter. Thank you again for looking out for the consumer.

Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.I called them & their blanket answer is thats not one of the recall ranges, albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & shed forward to management, but didnt think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, youd expect better response, customer service, and quality out of a product.

We have two Viking Refrigerators. We’ve had a lot of problems with them including leaking and a broken heater, and so weve had a lot of repairs. It was difficult to find someone who would service a Viking Refrigerator. But when we finally did, it was fairly smooth, although we needed someone to come back out because the fridge wasn’t fully fixed. Other than that, the refrigerators look nice and the layout is great. Also when they’re working, they work very well.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

This is my third time having a Viking fridge. This one is a little better. I spent a lot of money to get it right on the third time. Thats a little disappointing, but we are happy with it this time. On the first house, the ice maker was always broken. It cost me $300 a month on an average for many years. Got here to my second house, and the ice maker frozen in the bottom. It cost me $300 a month. An ice maker shouldnt be that expensive. Its a very inexpensive part. So, hopefully, we got it right this time. We got our new refrigerator at the first of the year and everything has been going pretty good. I really like the space. The Viking dealer was excellent. They really knew the product and what they were talking about. We had such a bad taste in our mouth that if it had not been for the vendor, we would have not purchased Viking. I would recommend Viking. But if it had not been for this new refrigerator and the new vendor, I would have said, Im sorry. Im purchasing somewhere else. Im purchasing something else. A Sub-Zero is what we were looking at and the new vendor made a difference.

I purchased a Viking 36 all fridge and all freezer to match the decor of the kitchen and have had no issues with the fridge until 3 months ago. The bottom evaporator behind the crisper drawer has been leaking onto the bottom of the fridge and onto the floor daily for the past 3 months only to find out after spending much time and money to try and get this matter resolved to be told by Corporate that the replacement part is no longer made and that I could purchase a new unit at 50% discount off of retail. Albeit a nice gesture but not interested in spending $4K plus on a new fridge that wont match the side by side freezer for a defective matter with the unit that the manufacturer has had in the past and doesnt stock the product or part. Something needs to be done that will solve my problem and make me sign the praises of the Viking name but I gut now, its not working for me!!

The rep from the Viking dealership was really helpful. He pulled out the range and showed us the gas line and how it was going to be installed. Viking is supposed to be a really good range as far as reputation, but mine doesnt work. I turn it on, it reaches temp, the fan comes on and then it stops lighting. It just slowly winds down and stops, so a repairman came out and hes going to replace the computer board on it. He seemed like he knew what he was talking about and I expect that everything is going to turn out just fine after he gets that repair done. But first, the board has to come in and then hell call me to reschedule, which should be within two weeks.The elevation burners are pretty cool and they have a constant slow simmer. Im still happy with the range because some things not working could happen sometimes. Im a little more mellow than some people and Im not angry about it. The range came with a two-year full warranty and so far, everything has been covered. Luckily this year, Im having Thanksgiving at my daughters house so I dont need the stove done before that day. Now, if I had family coming in, Id probably be sweating about now and ordering turkeys in from someplace. Im good and I can wait for the perfect oven.

We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.

In my last home that I built, we put a Viking range and a hood in it. I did research on it at the time and it was one of the highest rated in Consumer Reports. From experience with it before, I went to purchase another one when I redid my new kitchen. Everything’s been fine with it and I’ve been very pleased. I love everything about the range except two things. The first is the old stove I had had individual grates for each burner and I miss that. With this one, I have a five-burner stove and its got three grates. I would prefer to have each burner have their own grate. Its easier for me when Im cleaning it to be able to lift one of the grates to wipe out the area which needs to be wiped down. The second issue is the knobs. There should be a safety locking device on it for children.

We happened to get a very good deal on the Viking range that we saw. The quality is good. But we had a problem with the thermostat. It wasnt keeping temperature. So we had to have it replaced recently and well see if that will resolve the problem. Other than that, we had a very good experience with the team at the Viking dealer. We bought appliances from them before. They were knowledgeable, low pressure, and local.

I needed a particular oven size and Viking Range has them. I like the burners to their double oven. but were now on range number 4. Their corporate guy came out when we had a problem and he solved it. After we got through the the second one, we were good. We had good help at solving the problem. As a matter of fact, they cut the manufacturing down on them until they figure out whats wrong.

Up until it broke, I was quite happy with my Viking refrigerator. But it broke in November (the evaporator failed - still under warranty). A service company came, diagnosed the problem and ordered the part December 5. Today it is March 10. In February the appliance repair company called Viking and they were told the part would come in February 26 and that it would be sent out by overnight air when it arrived. February 26 came and went. No word.Yesterday I called Viking and spoke to a customer service rep who took my info and told me someone would call me back. No one called. Today I called and spoke to a different customer service rep and was told that there is no expected arrival time of these parts to the Viking factory. I was told some people are waiting 6 months or a year. Im sorry but I call BS on that.Heres the thing: This is a popular model of refrigerator. Clearly they must be getting these parts at the factory and installing them in new product to be sold while ignoring current customers like me. Not only is this bad business, I believe it is dishonest when they tell me that none of these parts have come in. Im kind of an in internet guy. This is the first review of this situation that I have left. There will be more. Viking is making a mistake. If they rectify it I will come back and modify this review. But dont hold your breath. And if you want your food cold, definitely consider what might happen if your Viking refrigerator stops working.

Ive had my Viking range for about four months now and it has been good quality.

I recently purchased a Viking dishwasher. Was in the in the middle of remodeling my kitchen. When I came to take the dishwasher out of the box it had a dent on the front door and the top right-hand side of the unit I called customer, and the lady told me they do not cover Freight damage. They will replace the door but not the unit. I go to install the unit and there is water coming out of the hose. I called customer service again and they told me they do not cover that and they can only replace the door. Thank you Viking.

I had heard about the Viking range at the culinary school, and I got one because I really liked its performance. Ive had my Viking range since November and its really good. I like the open burner and that it has the two ovens, and I love to work with the griddle. But it was actually pretty rough with the team at the Viking dealer where I purchased it. I bought it from the website and they dropped it off, but they didnt install it, and it was here lying in my kitchen without the feet for a few weeks. I was going back and forth with them on the phone, asking them to come and install it because its a heavy range and I couldnt install it myself or with my husband. I remember that I was preparing this huge dinner for Thanksgiving with my family and we just ended up going to my in-laws house. Finally, they installed my range in the first week of December, almost four weeks after it was delivered. Despite that bad experience with the delivery, however, I will surely recommend Viking. The experience I had with my Viking range was amazing. Everybody said theyre very impressed with my range, and I love it. I love to cook and bake in it.

We bought an entire kitchen of Viking appliances in September 2019. This included a dishwasher, gas range, and double ovens. The double ovens broke less than 3 months after installation. The lower oven would not turn off and the series of buttons on the control panel fell inside the housing. After 2 weeks of calling, they sent a repair service to diagnose the problem. The circuit board was melted from heat. They came back a few days later and said it was a bad design and would fail again. 1 day later it failed again. Now we have been without ovens thru the Christmas holidays and the entire month of January. This equipment is junk and we wasted $20,000.

When our Viking range was first brought in, the range had a panel that wasnt squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didnt seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didnt really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.This range also basically came with a free dishwasher but it doesnt dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesnt come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and its a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.

Everythings been great with my Viking refrigerator.

Broken for 4 months.. Repairman kept ordering new parts.. Came again yesterday and said needs to order more parts.. We are all done . Ordering a Bosch this week.. The dishwasher is 3 years old and inside is rusting.. What a piece of junk!!!

I have a Wolf grill and a Heartland stove. I have very high-end appliances in my home and the Viking fridge is a dog. When the reps brought it out here, they scratched my floor. Then, the door handles had a dent in them, which took six weeks to get fixed. Aside from that, the ice maker wasnt working and when they came out, they told us the motherboard was fried. It was a brand-new $11,000 refrigerator and the motherboard was fried. And the repairman said that happens a lot. So, Im not happy with it. I had a Sub-Zero for 21 years and it never gave me a problem. Viking has been nothing but problems. Its loud and when the motor goes on, I hear it.

From the beginning, the marker decals have been wearing off my oven and cooktop. Viking said they were screened on whatever that means. Now I have virtually not markers left on my oven temperatures. How could a company like Viking produce Mickey Mouse markings?

The range is stainless, heavy-built, and more commercial than residential. I got it through a local distributor but it was damaged upon arrival. The stainless trim below the oven door was dented and it took about two months to finally get the part out of them. I was disappointed in the support I got from them. There was follow up, but then we had to get back to them after not hearing them for a month. They kept on ordering the wrong parts. But other than that, Vikings quality is pretty decent.

We moved into a brand new home about four weeks ago and I think I was most excited about the Viking range. Wed worked really hard for this house and Id always viewed Viking as top drawer. What a disappointment its been. Since the day we moved in, it hasnt worked and multiple visits by Viking repair people still havent helped. Were about a hot minute from replacing it. The salesperson at our Best Buy who weve come to trust tells us that Thermador is a much better buy. So the morale to the story is buyer beware: go with quality even when it might not have the name quotient.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

Ive had the range for over a year and the only issue I’m having is servicing for things. It’s been making some noises and banging, and some of the dials aren’t adjusted. I called a couple of times and sent in a couple of requests, but I couldnt get anybody in my area. Im in Edgewater, and apparently, theres nobody that services any part. So thats going to be worrisome.

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

My friend had a Viking Range and had a good experience. Viking brand is also well-known so a level of trust comes with it however, I was a little disappointed in the overall experience of getting the range. I ordered it from ABT Electronics, an online store not local to my place, and the first time it came here, it was damaged. So we had to return it but it took a little bit of persuasion from our side to make them understand that if it’s broken, it’s not our fault. They shipped another one and we got it installed by a professional here who does Viking installations, even for the local store where we had seen the range. When we used the oven and the fan started, it started making a lot of buzzing noise and there seemed to be something loose inside the thing. So we asked for the warranty repair and it took weeks for them to schedule a repair. The guy who came was very nice though so I was totally satisfied with the behavior of the individual. He tried to fix it and it appeared, at that time, that it was fixed. He pushed it back and then he went away. But after that, the noise was still there. It was less but it was still fairly loud.

Having a Viking Range is something that Ive always wanted for quite some time. Theyre expensive, but at my age now, I am finally able to afford it. I enjoyed cooking and never had this stuff with a high-end range before. I enjoy Viking a lot. I like the six-burner. I never had that many burners before. I could do simultaneously more things on the stove instead of taking turns before. Theyre all have nice sizes too. With the classic, it is just a four-burner range, you only have two small ones. You couldnt put a big pot on it. Then youre limited only to two larger ones. With Viking, theyre basically all the same size. It gave me a lot of options. We had some issues with the installation from Monark Appliances which is the store where we bought the appliances. But after that, when we contacted Viking, they were quite helpful. We had four appliances we got from them and they helped me register all the products online. Then they gave me the name of a local appliance or service dealer who could come fix the issue weve had with the installation that wasnt done properly. Ive been happy with the service we received so far.

Viking refrigerator was in the house when I moved in, and I really dont like it that much. It was broken within two years of purchase. It does not cool well. Ive had a lot of refrigerators and Ive never had one to be that broken that fast. Nevertheless, their licensed repair people were excellent.

When I was reading the reviews, there was an oven from Viking that was great for baking and cooking. And since I’m a big baker, I decided to get one. I bought it from Best Buy and initially, I bought it with the floor model which came completely destroyed. I was so upset. This oven costs $6,000 and granted, I got the floor model so I got a discount but it doesn’t matter if it’s the original price. It was a little chaotic but they were very nice enough to swap it out for a brand new one. The manager was very forthcoming to exchange my oven and everything was fine.The quality is great. I’ve only had it for two months now and it seems durable. The only thing I get a little upset about is that I can’t have my oven and burner on at the same time. When the oven’s on, the fan starts and it starts cooling until it keeps the temperature. Then, the air from inside comes out from the back of the oven and blows towards the burner. So when I have the flame on, the flame is not steady and it’s like putting a flame in the wind. It’s like boiling all over the place. I also called the company when my broiler wasn’t turning on, and they sent someone. I asked if they sell anything that maybe blocks the wind and instead of coming straight towards the burners, they’d be going upward. But their rep said there isn’t anything. I thought it was simple and I don’t think I’m the first person that had that problem.

I like the industrial look of Vikings products. Plus, a family member of mine recommended Viking. We fell in love with the brand and I purchased one of their refrigerators through Best Buy. While its a little overpriced, I liked the glass shelves. I like how the fridge looks really built-in how its encased and fits the spot. I also like the durability of the fridge. When I open the doors, theyre sturdy and heavy. I cant allow it to close on its own though. I have to hold the handle. The installer told me to make sure I dont slam the unit. It closes quite quickly but its okay.

Our Viking 48 two door refrigerator: After two years it stopped working; drawers, shelves, plastic trim, refrigerator side door interior panels cracking, and both door seals in desperate need of replacement. After reading so many complaints about Viking appliances we just decided to wait and get more familiar with this expensive brand. In the mean time we went to Lowes and got a Samsung as a spare. Not sure on how to proceed, the Viking refrigerator was turned off and unplugged for three years. After the three years, we called Viking; Viking replaced the compressor, but we had to pay for all the expensive labor and all the other expensive replacement parts including the ice maker and both door seals. The refrigerator interior door panel is expensive and not worth of replacement. The refrigerator started to leak right after it was serviced from the freezer every time the freezer defrosts.Our 48 Viking Freestanding Gas Range: The knobs on the front of the range get very hot when using the ovens. The lettering and markings on the range disappeared. Oven doors dont close correctly. After three years, we started to smell gas coming from both ovens when in use. The ovens would not heat up properly, had to replace all three oven igniters. The large oven door/hinges stuck and we could not get the door to open or close, had all door hinges replaced on both doors.As a contractor, I find it amazing that I keep seeing Viking Appliances in multimillion dollar homes. My best guess is that these Viking appliances are there for appearance purposes only. Viking Appliance is the worst brand. Viking appliances are only worth the metal that they are made of. DO NOT even look at a Viking Appliance. I encourage all owners of any Viking appliance to be truthful and help the next victim that maybe looking to buy the Viking brand.

I needed a refrigerator to replace an old one and fit in my actual receptacle for it. I like the size and the style of my Viking refrigerator. I have a lot of nice storage space. I like the extra bottom that has that shelf. I could put the pizza box on and thats a great addition for my family. I also like the glass iron on the door. I am enjoying Vikings refrigerator. Its working great and I love it. Plus, I had a very good experience with the dealer.

I wanted something that would last for a long time. One of my friends has a Viking refrigerator. I just heard about Viking on Sub-Zero and got a good deal, so I bought it. I came upon a place in New York called Appliances Connection and then they delivered and set it up. Our unit has an ionizer and LED lighting. I like its size and it is pretty neat, too. The quality is great. I like it. As long as it lasts, I’d be buying more Viking appliances.

Weve gone into an upper-end appliance dealer in our area and looked at a couple of different brands but in the end, we decided on Viking. I also had a fairly large Viking grill with the side burners at my prior home and I liked the construction of that. I liked the style which was pretty simple and clean. But I have a problem with my refrigerator and its being serviced currently. Its a little disconcerting having an issue within six months of getting it installed but well see how the repair goes. It is covered under warranty though and customer service is great. Theyre very quick to get me tied into the local authorized dealer in the area and getting that scheduled. Also, Ive ordered some accessories off of their website and I still have one pending now for about three months. There are things that we are led to believe are available but they tend to be on backorder and take many months to finally get.

My mom has a Viking range and I really like it. It’s bigger than 36-inch and she uses it when everyone comes over for Christmas and Easter. It just works so well. It would boil a pot of water within minutes which was way different than when I boil a pot of water on just a conventional oven. I felt like I was waiting for 20 minutes. So, I got one too and we really liked it. However, I got a replacement because for three years that weve had it, the door would fall off every three months and Viking couldn’t fix it. A whole slew of things happened throughout the first six months that led to more things, and it just broke. I asked Viking to replace it because it was not repairable and they’ve already repaired it 12 times. So finally, I got a new version of what I had bought and it’s working. I didn’t get to use the oven as much as I wanted to, but when I did, the convection was also one of the features that I wanted Viking for, and the self-clean which I really love. The cooktop is strong and it has a different side burners. The one at the back for simmer and then I have the oval one for a grill effect. The design is really nice. It’s low in the back which is basic to turn it on and clean it, and that’s all I have.The dealer was so sweet and she worked so hard with me. I had a lot of anxiety with my range and the appliance guy said, “You’re really lucky that you’ve got this replaced. No one gets a replacement.” It’s a $5,000 purchase and every time their techs would come out, it would be $200 just to assess it and it’s a high price to pay. So, to those who wanted to buy a Viking, they have to have some money to back it up if something goes wrong. They can’t just have it under warranty at Sears because Sears doesn’t cover a high-end appliance like Viking.

Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

On 1/6/2005, I purchased a Viking 36 inch free standing range model VDSC3656BSS dual fuel, 6 gas burners open face, and a single electric convection oven costing approximately $7,000. This oven had no frills, no electronic digital displays, just a good basic heavy duty range. This was a major investment in a kitchen appliance for our 7th new home. My husband was very resistant to making that type of investment, but I stated it’s a “Viking” and very dependable. The 6 gas burners were great (and still function) and the electric oven (although was running cooler than other cheaper oven and had to increase the temperature settings by 25 degrees to achieve correct temperature) functioned. That was up until 3/8/13 when the electric oven failed; the heating elements will not get hot.The oven on light turns on, the interior light turns on and the electric convection fans work but no heat to both (top and bottom) oven elements. On 3/11/13, a repairman was out and identified the defective part, the oven control (not the thermostat or the elements). The power is getting to the control but not passing through. The part was ordered the same day. There have been several follow up calls with the parts distributor. As of 4/9/13, there is still no replacement part. Both the repairman (a certified Viking repairman who has worked on Viking ranges for over 10 years) and I have been searching the internet and warehouses for this part.I emailed Viking, no response to the emails. I called Viking customer support and related the repair issues specifically noting the lack of (availability of) a replacement part and asked if there is a problem with this range. Viking stated that there is no recall or safety notices for this range and provided a name and phone number of a parts distributor. I forwarded this information to my repairman; however to date, 4/9/13, no replacement part.From internet blogs, this particular model with an electric oven (no heat to elements) is a common repair problem resulting in down time anywhere from 6 weeks to 6 months. Imagine a restaurant with a Viking range that is out of use for 6 weeks to 6 months! I am an individual who loves to cook and bake; Viking is breaking my heart! Okay, so the range is out for a month, I shouldnt complain compared to others out 6 months. However, an extended outage of any duration is not acceptable for professional ranges. A cheap range can be fixed generally the same week it is serviced, arent expensive ranges deserving of something much faster than 1-6 months?So what do I do with a $7,000 paper weight? I find it extremely difficult to recommend a “Viking” range. As of my posting today, the Consumer Affairs website has 266 complaints about Viking, numerous ones similar to mine. Is anyone considering a class action suit on this particular model for this particular repair problem? Maybe that would get some attention! In any event, the oven is down and out for the count. Next stop might be the scrap metal dealer! Viking what happened to you?

We liked the Viking double oven that was available, so we got the Viking refrigerator to match the oven. I like the lights inside the ref. Theyre pretty cool. However, I did not have a very good experience with the Viking dealers. I had a lot of issues with Allstate Appliances, but the person I originally worked with there is no longer with them. But Ive had good experiences whenever Ive called in to Viking for problems. We had our handle going off, but its been fixed since then. The guy that came out to repair the handle was nice and good, and I really liked him.

Purchasing my Viking Refrigerator was a seamless process. I ordered it online and they contacted me a day or two later and brought the refrigerator out. I paid a little extra and they removed the old refrigerator out of the basement, took my existing refrigerator and put it in the basement which was a feat, from stairs and put in the new one. Were very happy with it. It hasnt broken like my LG did. But, it would have been nice if it was a bit larger in cubic feet size. Also, the ice maker design could have been improved a little bit. When I open up the drawer, a piece of ice or two always falls out.

I bought my Viking refrigerator about two months ago. We remodeled our kitchen and I just put it in about three weeks ago. I haven’t had good luck with it so far. The door doesnt close and they haven’t fixed it yet since I bought it. They came out and looked at it and they said they had to order parts, and they said they’ll get back to me in a week or two. I was on hold for over six hours one day, trying to get a hold of them. Once we got through, there were a lot of problems. We had to do a lot of it online and then they wanted pictures of the serial number ‘cause they didn’t believe us. Its been a terrible experience.

When the refrigerator was delivered, the shell was dimpled. So I had two replacements come out, and Viking could not correct that. I got a third refrigerator last week. I was traveling on a weekend, and the compressor stopped, but it came back on. So Im still having problems with Viking. If I had to do it all over again, I wouldnt choose Viking. Theyre not very good products at this time. But their technicians have been great.

Perhaps like many others that purchase Viking appliances, my wife and I were enamored with the design, size and look of the Viking refrigerator. We spent close to $20,000 and purchased a 36 refrigerator with a separate 30 freezer to go beside it. Looking at our kitchen you see nearly five feet of fridge/freezer. It looks amazing. Stupidly, this was the reason we bought the brand. My neighbor has a similar set-up and he told us over and over again not to invest in Viking. He swore it would be a mistake. My attitude was it wont happen to us. Was I wrong.Within one year, back in 2018 (pre-Covid; so no excuses yet about shipping issues/health issues/work shortage issues), the refrigerator stopped working altogether. Everything inside was ruined. The refrigerator was hot. It would not cool anything. I called Viking and it took 3 days to get a repairman to our home. Three days of no food. Then of course the part had to ordered. This took another 2 weeks. The part arrived and within another week it was installed. One month of no working refrigerator. I asked for a loaner... nope. I asked for a replacement... nope. I asked for a food stipend... nope. I asked to reimbursed for the ruined food... nope. After the month delay, it was noted that the refrigerator was beyond repair and needed to be replaced. This took another month for the new refrigerator to arrive. A $12,500 refrigerator that we could not use for two months.Now check this out; within a month or two of the new refrigerator being installed, my 7 year old son opened the fridge to get something. He pulled the door and as he pulled his foot was in the way and the door punctured his foot. He required 7 stitches. Our family wrote it off as the craziest accident ever. But... within another month or so, the door was not closing properly. This was a brand new refrigerator and the door would not close right. The magnet would not catch and the door was essentially always open. Viking sent a repair guy. He could not figure it out. He kept stating that the hinges were unlike anything he had seen. Then it dawned on him, the door was installed upside down. He had to take it off, flip hinges and reinstall. What??? Upside down? How is that possible? I then realized that this is probably the reason why my son punctured his foot. It was too low.Six months after replacing the refrigerator, the freezer stopped working. Everything melted. The compressor (?) was shot and it was replaced. For the continuing hassle, Viking extended our warranty an additional year. We now had 3 years of warranty. Within the three years, we have had to replace the ice-maker at least 5 times. Every 4 months it develops a leak and water drips into the ice bucket. Soon the ice bucket has an inch or so of water at the bottom and the entire ice bucket turns in to a solid block of ice. They send a repair guy and he replaces it. This has happened five times. It is broken again now. Unfortunately we are now out of warranty. I argue that the problem began while we were under warranty. This apparently does not matter. Viking wants to charge me $150 for the part and $150 to install it. Again a $7,500 freezer with an ice-maker that does not work. Dumb.Today, the produce tray in the refrigerator broke. Looks like a plastic piece fell off and the side by side drawers came off. This overpriced appliance is an absolute joke. Like my neighbor did with me, I tell all people that compliment our gorgeous appliances to NEVER buy the Viking brand. I warn everybody that I cannot to make the same mistake we did. Viking sucks.

My husband is a builder, and he always thought that Viking Ranges are more expensive than others. But the lady at Best Buy called and said they have this floor model line. We were getting a new range, and I love to cook, so I was like, Sure. However, for three weeks I didn’t have a range and it was a big mess. There seems to be a big disconnect on the Best Buy part of Viking. In summary, don’t buy a Viking from Best Buy. It started last September 22nd and it was awful at first. Best Buy would not get someone out here. They didn’t even know they sold us an LP. Apparently Viking misstated it. Best Buy couldn’t say why it didn’t work and then when they figured it out, the sales girl said they were getting someone because they kept telling me its really hard to get a Viking tech. It was out for two weeks. I also had a Best Buy warranty and they told me that it covers Viking. I called the Geek Squad. The day they came, theyre like, We don’t service Viking ranges and I still don’t have a clear answer on that. The manager was supposed to get me whether or not the Best Buy warranty covers Viking and they still don’t have an answer yet. Once the manager got involved, he saw how I upset I was. At first were going to convert the range but they couldnt.The techs involvement helped. He said, Its either buy a Viking LP or gas or you have to take the whole oven apart to convert it.” That ended up being a no-go. That weekend, he got me a loaner and that’s when they said, “Were just going to get you a new range.” Ive been using it and I love it. The front right burner is boils water fast. My least favorite feature though is it doesn’t go real low even on simmer. It still boils. The low setting is not like I put it on and let it go without worrying that its going to burn, which is weird. When the oven stops working that day, Im like. Its coming up to Thanksgiving. What if it stops working? But a girl called me and she must have set up a tech because I got a call from someone and theyre coming.

I wanted all my products to match so I got a Viking fridge. However, I wish that it has an internal water source. It seems like a basic thing that all the other providers have that Viking does not. I saw that they have a unit that has that, but the one I bought didnt. There was a lot of back and forth with the dealer about it and there was a miscommunication. I was told that it had an interior water source and they may have said yes because they just misunderstood. So interacting with the dealer wasnt a really good experience. Also, I wish they would have contacted me to see how things were going during installation and after installation. I tried calling them but I wasnt getting through. I think that contributed to a lot of the miscommunication because they werent picking up the phone and contacting me directly. Furthermore, my freezers broken at the moment. In terms of getting assistance to help get things fixed, it was tricky. They contacted me but they werent able to fix it. They had to call a Viking service provider and they got out and the parts are on order now. If youre thinking of buying a refrigerator from Viking, look at a different company instead.

I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

I like the look of the Viking Ranges, the quality of the oven and the electric oven that’s hard to find. We got one that is 36 inches and has six burners. And this feature of the oven is my favorite. It’s a great looking range and of good quality. When we got it, we thought we had one burner that would not light. But I called and they had somebody come out right away and fixed it. It was quick and it was all covered in the warranty so it was nice and easy. The customer service has been great. Overall, I’m happy.

We were renovating a house ten years ago and the Viking refrigerator was going to fit in to the architectural design better than anything else because it was a built-in. The Viking dealer we dealt with was courteous and friendly. But my Viking refrigerator failed. It had an uneven box or something was wrong with its door, so Viking had to replace it. It was out of warranty so they gave me a new unit at half-price. At that point, they also offered to give me a freezer at a half-price, which I did take. But there are now icicles in the freezer. Theres a leak that they cant fix. So Im waiting for Viking to call because it looks like theyre going to have to replace the freezer again.The service is fine but the wait is crappy. The service takes a while because there arent enough techs in the area. Maybe the service tech is servicing such a large area that its a long wait time to get somebody to come and look at the machine. Theyve got one service guy in Northern Illinois who services the Milwaukee area. So theyre hard to schedule. Im frustrated because their products are so expensive. I have not had the best experience.

I am a general contractor and custom home builder and also own a remodeling company. We are in the building business and one of our primary vendor reps here in North Carolina is Appliance World. We do quite a bit of business with them and the relationship from them and getting to know them is how we heard about Viking. We have a client that goes through the design process and they are assisted by Appliance World with the selection of their appliances. We work with them four days a week with our clients visiting their location. Theyve obviously stood behind Viking and have a showroom and merchandising set up. Recently they downsized their showroom and kept the Viking line pretty prominent with still having 10 or 15 other lines.We bought about $20,000 worth from Viking the last couple of months and so far, so good. The registration online is great. From a consumer standpoint, some of the information can be hard to extrapolate from the website. For selling $8,000 to $40,000 refrigerators, there could be some better photos and better highlights of what makes the company different. That market has become quite crowded and most folks have some brand loyalty, whether its Sub-zero or Dacor or some of the others. Viking could do a better job of letting the consumer know via the website what those features and benefits are and where variance is between them and the next guy.

Less than five months ago I purchased all new appliances for my kitchen. I wanted a reputable brand that would last for years to come. Viking is a name you hear and immediately think high-end. Their appliances fit my style perfectly, simple yet classy-looking, so I took the plunge and ordered myself an entire Viking kitchen, not a cheap decision but my kitchen is MY space, so I splurged.My stainless steel refrigerator (double door on top, pull-out freezer on bottom) has been constant problems for me. Im actually not fond of any of my appliances but the others have been overlooked due to such shockingly poor quality of my refrigerator. First, the ice machine works completely randomly... one day a full tub of ice, the next nothing. Next, in less than three months time a shelving frame has completely cracked all the way through, and there is hardly any weight on it at all. Now, the produce drawers are sagging inwards and I do not trust the shelves in the least. It seems like it is constantly something with the unit. I had hoped to love my new kitchen but now Im so upset that, for the money I spent, I do not have appliances I can be proud to show off.

Ive had my Viking range since June 2019. I had a previous high-end oven that came with the house that I bought, and when that oven was no longer able to be repaired under the warranty, I had grown accustomed to its features, and I wanted another one. And there are only a handful of high-end brands that has the same features, a Viking being one of them. I went with it being the lower maintenance and lower complexity quality brand. And I liked the style and the look of it. I don’t quite know if I’m gonna get the value out of what I paid for because they threw in a promotional free Viking dishwasher that we replaced my older, reliable dishwasher with, and it had nothing but problems, to which finally, it seems to have gotten fixed. And that has turned me off of the brand because I wondered, if the dishwasher had so many issues and seems cheaply-made, what’s the Viking brand for the range going to do down the road? My overall feeling is that I have enormous trepidation about spending the money that I did, and how long this unit is actually going to last without it costing me tons and tons of money out of out-of-pocket repairs once the warranty expires. But then again, maybe that’s their business model. Maybe that’s why I got this broken dishwasher so that I have to keep repairing it and spending money years down the road. That’s my mental state that I’m in on the Viking brand right now. And there’s really not much I can do about it at this point. So, I have to hope for the best. The other issue that I have is that there has been a concerning, unexpected behavior with the range where, sometimes, my wife or I will turn it on and set it to bake and to preheat, and we’ll come back to it 20 minutes later, and it has set itself onto the clean cycle and hasn’t heated up or anything. I actually ruined a couple of bread loaves that I was looking to throw onto the oven at that time and I couldn’t. And I had to switch it off, then on and then off. So now, I have to call the egregious Viking customer service and tell them that I have a problem although I can’t be sure. And it’s time and energy that I have to spend doing that, it’s rearranging my schedule for a repair crew. I wanted a product that works, and I’m not entirely sure I have a product that works well. I’m highly skeptical and feeling trepidatious about it. I have limited confidence that it’s going to continue to function like a new $11,000 range should for longer than a year or two. I’m living in the fear of I don’t really know what to expect outta this thing, and I don’t really know if you guys are gonna support me in my time of need for the amount of money that I paid.

I am hoping (but not optimistic, after reading these reviews) that my Viking dishwasher can be fixed. Model # is VDB301SS. We moved to a new home over the summer & as much as I have loved my new kitchen, I HATE this dishwasher!! Isnt Viking supposed to be top-of-the-line?? This is not cutting the mustard--literally!! I have to SCRUBBB everything before putting it in & once cycle is finished, everything is still very wet. UGHHH! It goes through the motions & makes you think its cleaning, but really isnt. (Kinda like my 10 yr old....) Missing my Whirlpool Gold series. :-(

My Viking Refrigerator is good, except it suddenly stopped freezing and we had to repair it. Weve had Viking appliances for 10 years and weve always liked them. For the fridge, I like its size and all its features. Weve never had a problem with them until this year and they took a week to fix my fridge, which was quick.

The stove has been nothing but a headache. This oven worked for literally 5 months then stopped working. We attempted to fix it with experienced repair men but after changing the spark module and the ignitor, still nothing. What the heck have you manufactured Viking. For $5500.00 all we have at the moment is a hunk of metal with a $660 repair cost to boot to the original cost. Thanks for taking my money out of the bank and tossing it in the garbage. As they say happy wife, happy life. Well my wife is not happy therefore my life isnt doing too well.

48 Side-by-Side Refrigerator AND VICU165 - 36 wide cooktop - To say Ive been disappointed in Viking products is an understatement. When we began building our house we wanted a great kitchen. We chose Viking professional products. We purchased them about a year or so before we actually installed and moved into our home. Within the first 3 months our water dispenser in the door of the fridge/freezer froze over and completely quit working. We had a repairman come out... it worked for about 3 more months and we have not had water in the door since because we couldnt get anyone out to repair. Within 8 months the drawers in my fridge began cracking... nope, sorry, you have to pay astronomical prices to have those replaced. Within the first 2 years one of the shelves in the door came crashing down when we opened the door. Again, nope, sorry, thats your problem attitude from customer service.Now, our cooktop is horrible. We have the 36 all induction with 6 burners. We NEVER had all 6 working at one time. We call a Viking, get a repairman out... it works for about 2 weeks. Then we are back to 5. Slowly but surely others started going out. We call, we email, we call some more and finally get someone out there. He needs parts. Hes going to order then come back. No, we never hear from him again. We start calling, emailing, calling again. They send another guy out... he needs some parts. Meanwhile, all of this is taking literally years between the calling and emailing. The burners never get fixed. The last time they sent out a repairman, he again did not return. We called again and were greeted with a sorry, your warranty has expired, it will cost you an insane amount to repair. Right now, we are down to 1 burner that sometimes works and sometimes doesnt. I will NEVER purchase Viking again nor will I EVER recommend their products. Pitiful customer service.

I heard Viking Ranges are the best of the best so I bought them. I like that the range heats up my food and makes simple food. Great quality, too. The installers were really sweet and nice, as well. One of my stoves couldn’t come out so they helped me get it out and put the new one in. And its a great experience.

Weve been having a lot of problems with our refrigerator. From the beginning, the freezer side would not seal properly and we couldnt figure out why. The contractor took a look at the door and he realized that the seal thing was disconnected. It took them three or four weeks to get the part here to get it fixed and meanwhile, our freezer was working really hard but that got fixed. But from the get-go, our fridge has been super loud. At first, we thought it was because the cabinet up above was a little loose. We tightened that cabinet up and the fridge is still super loud. Were still going back and forth with Wiking and it is not resolved. Its just a bunch of escalation to somebody who doesnt call back. The people are very nice at Viking but nothing has really been accomplished. Its not the right fridge to buy for $10,000. We should have bought a different fridge.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

We went looking at different stoves and we were impressed with Viking by what we were getting for our money. Our place is propane/electric and we wanted a gas top and its got a convection oven in it. We liked that idea in case the power goes out. Were in the mountains and the power goes out here once in a while. This range is super expensive and I would never normally go out and buy a stove like this. But weve got a beautiful house and this stove fits the house to a T. However it was hard to get the kit to transform into propane at the top and we had to wait quite a while. We were cooking on our camp gear outside because they had to go back East for the kit and we had to wait over two weeks. That was the downfall and that wasnt very impressive. I was at the point of canceling the range because of it. Its a high-quality stove and they should have no problem getting parts for that stove. I wanted those parts flown to my house like next day delivery so we could get the stove into place and we couldnt even get that done. I also didnt like that I have to get my glasses on and look really close at the dials. The stove has got a switch on the side. You push the button and the light comes on and it lights up the dials. It shows you when you turn the dial, youre gonna turn it up to high or medium, but its very hard to see. Its got to upgrade. Otherwise, we love the stove. The stove is an awesome product, a very beautiful stove. It does a really good job of cooking and Im impressed. My favorite feature is the convection oven.

We replaced our previous Viking Refrigerator, with model VC5B5483. The unit continues to give us problems, just as the previous Viking did. The freezer side continually has frost issues, and 3 times since we purchased, the temperature spikes high and we have to discard hundreds of dollars of frozen items. We have no confidence in this Viking and have Viking in the entire kitchen including: range, range top, compactor, dishwasher. We spent another $10K on this Viking and expect it be fixed or replaced. We could have gone with Sub Zero, but stuck with Viking, as we like the look. Hopefully this can be resolved, quickly. Thank you.

In 2012 we replaced a 14 year-old JennAir oven and microwave, which were old but working fine, with what we thought were upgraded Pro Viking products. We are sorely disappointed with both but I will focus on the microwave for now. VMOS201SS with trim kit came to over $1000 with taxes and looked lovely. However, the control pad is impossible to clean and the microwave oven, after 4 years of moderate use for reheating only, works intermittently. Sometimes it works... sometimes it is dead. Apparently there is a switch in the door that is malfunctioning. Repair company that services Viking charged $160 to look at it and ordered a new part from Sharp, who manufactured this piece of junk. That was in early January. I am writing this in mid March with no part in sight. Repair company is not at fault. Viking is stalling sending the part. It is not worth replacing the part at this point so I will reuse the trim kit and order from a different manufacturer. Frigidaire FGMO205KF looks like it will fit and has good reviews. I will never buy another Viking product.

I went into a model home and compared Viking Refrigerators to Wolf and some other ones. Vikings quality and price were a little bit better so I decided to give it a try. I like the two lower drawers, one for the refrigeration and one for the freezer. However, it takes longer for it to make ice. We also had to get a part replaced because we had some leaking from the freezer. But, we were able to get a repair guy out to handle it during the warranty period. Other than that, everything is fine.

I owned a Viking previously. I like the size of the oven, but I don’t like the noise the convection oven makes. Still Viking is better than the competitors and the dealer was okay.

I wanted to get a very solid looking refrigerator, but it needed to fit in the existing space, which was a little tricky. I had a choice between Viking and one other. But I liked the way the Viking French door refrigerator looks, the layout, and the fact that it fit in the slot. The dealer has been excellent but they only delivered to the garage and they dont do the installation for liability reasons, at least from Mount Vernon location. So I had to hire someone to install the fridge. One issue that I find that in the refrigerator section is if Ive got lettuce or something near the back, the fridge will freeze it. So I just turned down the temperature in the refrigerator to see if that would do it and so far, its working fine. I like my Viking refrigerator - its very solid, looks well-made and has a nice warranty.

Viking is a good brand. And we saw it at Best Buy, and we liked what we saw. The salespeople were very professional. The quality of our range is pretty good, but we’re a little upset with a couple of things. For the price of the range that we bought, it’s a pretty high-end range, and the burners are all stained up with the heat. It doesn’t very look appealing. As soon as we had it installed, we had trouble with one of the burners not lighting up, and we’re still having the same issue. Other than that, we like it. I like that it’s a six burner. And I like the BTU part of it the most.

We got a Viking Refrigerator primarily because of the name and reputation. But then unfortunately, Vikings name has suffered in the last few years but hopefully, I wont have any issues with this one. The quality is fine, its fairly modern and it has nice LED lights. P.C. Richard was the dealer and they were professional and very good about it. The only thing I was a little disappointed is that it didnt have any cold water coming out and I would have expected that for a $3700 appliance. But overall, its a nice refrigerator and I would recommend it.

The refrigerator is four years old and one evaporator in the unit leaked so it froze the whole bottom of the refrigerator. Viking covered the part, which I appreciated. But, I had to pay for the labor. I have heard that that had been an issue with some of their units, but they have also improved their warranty since I purchased. So I was thinking, if the parts had not been covered, I probably would have bought another one --and I would have gone with another Viking-- because I am looking at 3,000 versus maybe 7,000. Right now, I have a year on the parts. The appliance repair people I dealt with were pleasant and courteous. They made sure whether or not there was a warranty on the parts. They were timely to come out, they came back out quickly, and did the job that I thought was an excellent repair. When I pulled on the one bottom drawer, because I did not realize the bottom was frozen at that time, I broke the handle. So, they ordered a replacement part for me, which I picked up yesterday. Overall, I am very satisfied with the product. Its performance is great as far as what it is supposed to do. I like the built-in look with the wood panel of the refrigerator and I like the fact that it keeps the vegetables fresher the way the airflow is versus a standard one.

My beautiful Viking refrigerator with freezer on the bottom was not quite three years old when the freezer section starting to build up ice to the point where I could not open the freezer door. Luckily it was still under warranty and the repairman installed a heater probe kit to keep ice from forming. Not quite one year later the problem occurred again. The repairman came and repaired it. Now we are 35 days later and the problem has occurred again. Viking’s solution is to install a new heater kit. That’s a total of three times in 14 months. I asked Viking if they could help with this latest service charge but they said ‘no’ because it is no longer under warranty. I think if people are having this problem repeatedly they should either find a remedy or replace the refrigerators. I think Viking should stick to ranges.

My Viking dual fuel 4-burner range was a disaster from the start. It’s now in its 6th year and the igniters chirp nonstop for five or ten minutes after turning on a burner. The bulbs in the oven have burned out and are stuck. Two separate repairmen have not been able to remove them. The oven is small and cant even fit a large turkey. The quality control is terrible and the product is shockingly bad. I wanted to buy American, but it was a big mistake.

Our Viking Range is wonderful. We purchased it from Eastbank, and the people there were very good in terms of the installation and explaining all the features so that we can make an informed decision. I like the ease of cleaning it. When something bubbles or spills over the cooktop, its easy to clean it. There arent a lot of grooves where food can get stuck in. The only downside is that the oven has two knobs. One of them turns the oven and the other is for the temperature. Its a little counter-intuitive and not easy to see. Other than that, our experience has been very good.

We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isnt right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.

When I renovated my kitchen in 2007, I purchased the Viking Professional Series dishwasher, fridge and gas top stove. IVE HAD NOTHING BUT PROBLEMS WITH ALL OF THEM. After spending $11,000.00+ for these three appliances (that came highly recommended by the salesperson at a large, high end appliance store), I expected a good quality product to don my newly renovated dream kitchen... WHAT A HUGE DISAPPOINTMENT!!!Initially, the appliances all Sat in their boxes until my kitchen renovation was completed about 6 months after my purchases. Several months after installing the appliances, the DISHWASHER broke... the water would not drain properly. Viking repair man fixed, then happened again about a year later. I asked Viking rep to replace product since same issue was re-occurring and appeared to be a pre-existing problem. I was told no; that since the dishwasher was still under warranty they would send another repair man. Fixed again... then same thing happened again within a year... except now (even though they Sat unopened in boxes first the 6 months) the warranty was over.I was told the diverter valve needed replaced, and it would cost over $600.00 to repair!!! I was beside myself, I called Viking and said this was ridiculous since this was a pre-existing problem and I should not have to pay for repair. Well we all know their response... Cant help as no longer under warranty. A frightening and dangerous feature of the GAS STOVE TOP is the design of the on/off knobs. I am all of 110 lbs, and sometimes when I lean forward to stir a pot on a back burner, the pressure from my body will actually turn the flame from the front burner on!!! Also, periodically when I turn one burner on, one of the burners that is off will make a clicking noise.The REFRIGERATOR water dispenser broke after the first year. Later had troubles with the ice maker bar getting stuck in the on position, and more recently the clear plastic on the large pull out drawer cracked. Finally, the other day the refrigerator just stopped working - like it went into a defrost mode - ruined all frozen foods, and most of the refrigerated items. I called the store where I purchased the Vikings to see if maybe the refrigerator was still under warranty - they said no. I mentioned all the troubles I have had with these products, and the sales representative said they stopped carrying Viking products. I think that says it all!!!The repairman came, said it was the poorly designed freon line which was directed into a drip pan (for cooling purposes) causing the line to rust/corrode, and consequently leak the freon. He was surprised to see this since he said, running the line in this manner was stopped years ago. The repair was estimated at $600.00 to replace the line, but possibly $1000.00+ if other related problems were found. The repair man said probably better to cut my losses and go with a more reliable refrigerator like GE, Kenmore or Whirlpool - rather than throwing good money after bad. Like many I want to repair since cheaper than buying new... but based on reading these postings, and past repair experiences... Im afraid of getting burned once again. Being stuck between a rock and a hard place. :(I would NEVER, ever recommend buying these overly expensive appliances built with their cheap parts, and poor design features. I feel like I spent a lot of money and never received a good return on my hard earned dollars. Should be illegal. Guy who mentioned a class action suit may be on to something.

We had a house built and installed all new Viking D3 appliances. We have had problems with every single one of them. We moved in in May 2013 and as of December, we have had the Viking repairman to our house at least 4 times. Who has time for that? Every time has been for the refrigerator and at least one other appliance. Every time we have had to throw away hundreds of dollars worth of food. As I write this review a few days before Christmas, the refrigerator randomly decided to stop working. Convenient now that I have a turkey and all of the other items to make Christmas dinner. I am so frustrated with this brand. After you spend the amount of money these appliances cost, you expect them to work. The authorized repair reps are idiots. Our repairman actually once told me that the refrigerator was leaking water all over the floor because we put leftovers in the refrigerator and bacteria crawled into the drain line and clogged it up. Um... what???!!! The refrigerator leaked on two different occasions and warped our wood floor. The repairman moved the refrigerator and scratched our wood floor. The oven took hours to cook anything - even a simple meatloaf. The shelves slid out once the door was open. The temperature fluctuated +/- 15 degrees. He told us that was normal or the food would burn. No. Just no. The burners on the gas range only light halfway around. The vent just stopped working. The dishwasher leaves dishes wet. I would never recommend these products to anyone. I wish I would have read these reviews first. I hope anyone that reads this decides against Viking. They are pretty, but they cost too much to have this many problems.