We were remodeling our home and wanted to get some built-in appliances. We compared Viking to Thermador and some of the other top brands and decided to go with Viking because of their great promotion. The refrigerator looks deceivingly small. So, when you open it, you feel like, Im not going to fit as much stuff in there. But you do fit a lot in there. So, Im pretty pleased with it. The freezer portion makes a couple of noises. It sort of snaps and crackles and makes some little noises there that probably could be improved. But otherwise no, its great. We actually are on our second refrigerator. The first one that arrived was defective. We got a hold of Viking through the company that sold it to us. Viking was great. They sent out a new refrigerator. They came picked up the old one, and there was no problem. It took a little while, but there were some other complications probably that were at play at that time. Other than the delay, it was a smooth process.

We originally had a Northland refrigerator and it had a single, swing-out door. We started looking for another ref and we decided to go with a ref with double doors. I opened every two-door, swing-out model and looked at the trays, shelves, drawers, and guides, and how well these were made and fitted. Compared to their competitors, Viking had the product with the best custom interior and guides for drawers and shelves, and they were hands down above all the other ones that we saw on the market. Also, our experience with the dealer was excellent. They do a nice job and we buy a lot of appliances from them. The ref we got from them is nice and we like it. It keeps our food cold and frozen the way its supposed to and everything is operating the way we expected, so were happy with it. We like the double doors too. Buy from Viking. They do their homework well.

We absolutely love Viking Ranges. My dad had a Viking range and hood for about 15 years and he loved it. He’s an avid cooker and that’s what sold us on Viking. And we’ve not been disappointed. They’re wonderful and fabulous. We went through Best Buy in Fort Lauderdale and they ordered everything for us. We’ve got the range that’s gas, which we were thrilled to get here in Florida since there is no natural gas. We had to put in propane to get that. We’ve also got the hood and the Viking microwave. We didn’t have the microwave for a period because of a problem with the display, but it works fine now. Other than that, it’s great.I also love that the stove top is incredibly easy to clean up. I just have to take the grates right off. We had a décor stove top in our previous house in New Mexico and that one was awful to clean. I like that the gas stove, as well as the oven, seems to cook evenly too. We’re always showing off our Viking appliances. We have pictures of them which we show to people.

The third technician on the fourth trip out to visit my fridge was able to accurately diagnose the problem. The fourth technician on the fifth trip out was able to successfully repair the unit once the parts arrived after my goading to have them shipped overnight rather than the typical shipping method of bicycle messenger. I was refunded the over $500 I had paid for parts and labor, as at the end of the day it was a warranty covered issue. Since the problem did eventually get resolved to my satisfaction, I upped my star rating from a one to a three. I cant in good conscience go higher than that because it took five trips over almost two months to get to the resolution.

Purchased this stove (VESC Professional 30 Freestanding) in April 2012 because we wanted a Viking Kitchen. Big mistake. Here are the comments I sent to the chairman and CEO of the company after using the stove for two months: At the front of the cooktop there is a small gap/crack between the cooktops metal frame and the main body of the stove. Crumbs and other waste accumulate in this space, which is very difficult to clean. The GE range and many others have a completely smooth top, with no gaps around the cooktop, making them much easier to clean.We ordered the optional backsplash, not realizing that it completely replaces the original vent grill which has become surplus. Rather than forcing customers to order both, it would be much more reasonable, and less wasteful, to substitute the optional backsplash at the factory and not send the vent grill, offering an corresponding price adjustment. Ranges costing much less have more features and are better designed. I cannot recommend paying Vikings very high prices (the stove cost over $5000) for a poorly designed product and this will be my last purchase of a Viking product.

I spoke to Build.com and then they said that Viking is good and people are very happy with it. They didnt offer the other brand that I was looking for. But some people were saying after your guarantee expired, youre not gonna be able to use Viking and that they dont come out and fix the refrigerator. But I like the refrigerator. I wanted it to be a little bigger, but its still fine. I like it because if I leave the refrigerator open, it makes a noise if the door was not closed properly. I tried to register my equipment online because they were saying theres a rebate. I completed the rebate and sent it a couple of months ago but I have not received any rebate yet. Even so, the interaction with the customer service was good. I would recommend Viking Refrigerators to others. As matter of fact, Im in the process of building another home and Ill definitely buy a Viking again.

I bought a Viking 6 Burner Ranch and dishwasher. We finished the kitchen and tried to connect the ranch and dishwasher by July 2. I tried one whole week to make that dishwasher work but finally called for support. I got an service appointment 5 days later and they found out that the brand new dishwasher pump is not working. We order the parts. The installer company told me it is on back-order for 10 days. After 6 days and no news I informed viking and then the drama starts. Now I am still waiting for an exchange or part to fix my washer. There is no communication. The Veronica ** rep forward my case to a manager who has still not contact me. I have no answer since 3 weeks now and a broken new machine. This is the worst and rudest customer service I ever experienced for buying their expensive products. I cannot recommend that company at all.

We bought the new model of Viking Refrigerator that was a little less expensive than Subzero and got better reviews. We like it and my favorite is its lighting feature. Viking Refrigerator is okay but we’re not blown away. We noticed that the icemaker doesn’t know when to stop making ice, it just overflows. It does all right keeping things cold but sometimes it’s freezing something and sometimes it’s not. It’s just bizarre, it’s like some things in a certain area of the refrigerator tend to freeze. Almost not solid frozen but get close to frozen. It looks great though. Its aesthetically pleasing. I have a cheap refrigerator in Florida that performs the same. Nonetheless, the Viking dealer was great. We got all of our appliances through them. If someone would ask about Viking, Id tell them to do the research and really find out what products work the best. Viking is a good line but I think refrigerators are overrated.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

We bought a Viking Refrigerator on 20th of September. And then, we heard some grinding noise from the compressor. We had a previous refrigerator that failed and it’s giving the same sound. Also, when we got the refrigerator, there was a ding on the top of the door and the people who sold it to us said they’re going to get a replacement door and a replacement shelf that was cracked inside the door. They haven’t done anything yet, and it’s a little bit frustrating spending $3,500 on a refrigerator and then you have to deal with the people who sold it to us, who said they will just bring another one. They didnt even adjust the doors, so the doors arent realigned. In October, I called the main Viking office because I wasn’t getting anywhere with the local dealer. However, it was super hectic during the holidays so I haven’t had time to call back Viking and find out what happened after they took all of our information. We’re supposedly going to send it to someone so they could call us because nothing came up in the system right away for our location. They had to search for someone to service it or come check the unit, and so I just wanted someone to come and replace it because even though we love the fridge, there are so many problems in just within two weeks of having it. Overall, I would definitely tell my friends not to buy from the people who we bought the fridge from. And while the lady that I spoke to from Vikings was helpful, there were no follow-ups once she referred it to whatever area she referred it to.

In the middle of December we went to a place called Famous Tate here in our city and we started looking around. We actually went there to purchase KitchenAid appliances but when we found the Viking, we liked it better. We needed a counter depth fridge and Viking seemed to have more interior space than all the other counter depth ones that we could find. We loved it. The only thing about it is that the ice maker doesnt make ice very quickly and it is just making 10 cubes a day. Their salesman was super nice though. We ended up buying the floor model that they had so we got a big discount in price too. Viking Refrigerators seemed like a higher end product that was built really well.

I’ve known about Viking for quite some time. The name was pretty strong but they went through some rough patches as of recent. But I liked changes that were made after the company was purchased by Middleby. I liked the BTUs that they offered too. There werent many out there that had higher BTU. I used to have a Viking 16 years ago and the new one works just as good as the old one. We had some growing issues where they, unfortunately, tried to keep up with demand and not necessarily putting as much time and effort into research and development. But it looks like the purchase by the newer company has fixed all those issues.My range is a solid piece of equipment. So far, it’s been working fine and is doing everything I expected it to do. I like the strength of the front three burners. I cook a lot. When finishing off sous vide or doing cordon steaks, you need the high BTU. Typically, I braised pork belly for 10 hours but I like to finish it off with a really good high sear as they caramelize. The range is helpful because it has high heat to it.Also, when I had an issue with one of my knobs, a replacement knob was sent to me immediately. Overall, I had a very good experience with the company. I like the fact that Viking has a local office here in California as well so if I ever have an issue, I could always try and get on to their distribution center or their facility over here.

The dishwasher had problems working within the first few months. We thought we just did not know how to use it. We have a three year warranty. Two and a half years later, we finally called for a warranty service call. We were told that Viking has a recall on all their dishwashers. We have had three service calls to date, its still not working. The service person has replaced almost every circuit board, wiring loom, motor, pump etc. Now we need a fourth service call to replace another circuit board. I am now asking Pacific Sales to replace my dishwasher. I was told no by one of their employees. Im now waiting for a manager to call me back. I am insisting Pacific Sales replace the defective dishwasher they sold me.

My husband did his research online about the stoves and he surprised me with a Viking for my 50th birthday. He bought it at Ferguson and had a wonderful experience with the saleswoman. He was told it was an updated version of the stove and it fit perfectly into our space. Were in a walk-up and the installation team, the two gentlemen that came and delivered, did a hell of a job. Everything went so smoothly.The stove is wonderful and beautiful. Plus, I love that the knobs have not only low, medium, high, but low medium. Because when youre doing a recipe, it goes medium low. So I like that it has more temperature points than just low, medium, high. However, the booklet was talking about how to broil and to make sure to use the broiling pan, and I was disappointed that the stove didnt come with a broiling pan. I assumed thered be one. I would have kept the one from my GE stove, but I threw it out. Also, after using nonprofessional stoves my whole adult life, Im having a hard time getting used to a stove that doesnt have a timer. Im getting better with it but its a weird change. But overall, the service and the product are excellent.

My husband is a cook and this is our last house. He wanted his kitchen like how he wanted it so he bought a Viking range and the dealer was fabulous. The overall quality of the range is fabulous too and I like its ease of use.

The customers that I had wanted the Viking appliances and got the refrigerator. I like the way the door feels. It’s easy to open, it seals really nice, and it keeps everything pretty much at constant temperature.

Its unbelievable to me that a brand that cultivates a premium quality image, and commands (demands?) top prices from consumers, designs and builds such a shabby product. FIRST ISSUE: over the past couple of years, two plastic refrigerator door shelves developed cracks, and shattered like glass without warning, dropping the shelf contents all over my floor. These were not overloaded shelves. THIS IS AN ENGINEERING ISSUE: CHOOSE A PLASTIC THAT DOES NOT GET BRITTLE IN COLD TEMPERATURES.Incredibly, each time this has happened, Viking Parts Department charged me nearly $200 per replacement shelf (Really? For the price of this refrigerator you wont replace a defective part as a courtesy?); so far Ive spent $400 on replacement shelves and I have another shelf that now is developing new cracks so I guess Ill be paying another $200 for that replacement shelf soon. Or maybe I should just not use door shelves?? SECOND ISSUE: no matter how I set the refrigerator thermostat, the vent located above the top refrigerator shelf outputs freezing temperatures. So while my refrigerator thermostat is set currently to 43 degrees, anything located on the upper left refrigerator shelf (water pitcher, juice, milk, etc.) freezes solid. THIS IS AN ENGINEERING ISSUE.Ive experienced a lifetime of different refrigerator brands, from basic Frigidaire, GE to Subzero, all have worked as intended. Certainly never had to replace plastic shelves for my cheapo Frigidaire, and nothing freezes on the top shelf of that refrigerator. So I guess you got an additional $400 from me in replacement parts (soon to be another $200), but Ill never buy a Viking-branded appliance again (dont get me started on the Viking range issues Ive experienced).

We purchased a Viking D3-RDDFF23655, 12/10/12, all was fine until Nov. of 2015, when there was water leaking onto the bottom of the freezer, a water device was changed and cost us $333.36 (just out of the 3 year warranty). July of 2017, 5 years after purchase. Ice maker was not working, filtered water was not working correctly. Another repair bill of $840.26 to fix problem. We paid $2,800.00 and in just 5 years have had to pay another $1,173.62. Averaging over $270 a year. Based on reviews before we purchased this refrigerator, we had never expected such needed replacements and problems.

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

So far, I love my Viking range. It feels very solidly built. I like the way the burners are quite hot but have a lot of control. I bake a lot and the heat is very consistent. It works great. Also, it is easy to clean. Im sorry I didnt buy this sooner.

Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasnt a big deal. We got the professional series and its quality is good. One igniter wasnt working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty. The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I dont wipe it immediately, which when I’m cooking Im not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.

My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that Im going to stick with the Viking because I like them.

Viking Refrigerators has a good reputation and so far the quality of the brand-new refrigerator I received is good. I bought the refrigerator from H. H. Gregg who ended up going out of business so I had some problems in the beginning with delivery. I also ran into some issues with the sales department at Viking not sending somebody out to fix the door right away when the door wasnt closing properly. It was a handle that was loose and it wasnt anything I could fix myself. It had to be done by an appliance repair person. But once I got the refrigerator in the house and everything was up and running Viking was good about coming out and having an appliance repair person come out right away. Also the design is good. The French door-- its a convenient arrangement. You can access the drawers with only one drawer open so you dont let as much of the cold air out. Also the buttons that you push to change the temperature up and down are easily accessible and it is great. I also have a brand-new Viking dishwasher and an under counter refrigeration unit so I have three major appliances through them. Viking has been good overall.

I went into a model home and compared Viking Refrigerators to Wolf and some other ones. Vikings quality and price were a little bit better so I decided to give it a try. I like the two lower drawers, one for the refrigeration and one for the freezer. However, it takes longer for it to make ice. We also had to get a part replaced because we had some leaking from the freezer. But, we were able to get a repair guy out to handle it during the warranty period. Other than that, everything is fine.

30 Double French Door Oven - I must say that I am extremely pleased with this product! Being a Chef, I am very particular on whats in my home kitchen, seeing that my wife and I like to entertain (as my time permits). This oven has exceeded my expectations. Not on just looks, but performance. It heats very quickly, cooks/bakes very well, and the temperature probe is accurate. Its a real eye-catcher when someone walks into my kitchen.

Ive seen Viking Ranges in some upper-class homes and some friends of ours have them. My wife and I had a premium range, one of the chef cook ranges in another house but it wasn’t a Viking. So, when I looked around in Harway, one of the dealers had four models of Viking. They have a showroom floor that has almost every Viking range they made and then they have a couple of other brands as well. I pretty much knew I wanted the Viking one when I walked in there but I looked at the other one. There were a couple of range that when you put them on simmer, the simmer runs out completely different holes that you just think about the burner.The other range has big holes and it turns the gas down but if you really want the simmer, that may be too many holes to stay lit and it might be too much heat. The other one changes to an inner burner to do that. I thought that was cool but at the end of the day, theres just more stuff to go wrong. I looked at Viking and figured it out. Surprisingly, there was so little difference between them. You could get six burners in 36 inches’ range which is pretty good. And I liked the way Viking looks. Theyre very premium ovens. I also liked that the Viking burners were all the same size instead of having a simmer burner, a non-simmer burner, a big burner and a little burner. Theyre all identical and they all have a simmer feature so you don’t have to try to figure out and it’s one of those kinds of deals. Its designed a bit more for somebody that never forgets. The range I purchased is awesome. I ordered the 36-inch range which comes with a six-burner version. When the box came, it said it was a six burner but when we took it out, the range was the one with the griddle in the middle with its own four burners. I pulled the guys and told them that was the wrong stove. They pulled the box out and showed me the box that has the right part number with the right words on it. It was a big shock to us. I waited five weeks for the range to get here and I didn’t want to wait again. So, I had the range with the griddle installed. I was here when the guys installed it and I had a whole kitchen renovation done when adding this range. I was the only one who wanted and liked the six-burner one but now, I have four burners and the griddle works really nice. My wife also informed me that she liked the griddle one better. The burners work well and they put a lot of heat. Im on propane and theyre 15,000 PTV burners each so it turns out we could really cook something. And all the dishes and pots use the lowest setting now and that we don’t even need that high burner. I like being able to utilize one of the burner stove and the cooktop wont get hot enough. When I bought the range, I wasn’t trying to buy the griddle one but had I known I was getting it, the reps would have told me that there was a wooden cutting board that goes on the griddle. And it covers the griddle up so youre not looking at the ugly black griddle that gets naturally darker with time. Theres also the stainless-steel cover for it. The Viking Range stove itself has a dust-cover bottom. So, I was surprised that the Viking people didn’t try to upsell any of the options. I wanted the dust-cover bottom cause it keeps things from going under the range. These things are made like commercial ranges where theyre open at the bottom but most people don’t want that. So, I had to go back and buy that part.Then I found out that they had a wooden piece that goes in the griddle and the cover that goes over the griddle. I drove back from driving 27 miles to pick them up. I would have rather they showed me all that stuff when I bought the oven. The only reason I knew it was when I went on a Viking website and I saw all that. When the wooden thing that goes in the griddle, the cutting board and the cover first came in, they were wrong and the guy told me that he knew that I already had a bad experience. He looked and came back and told me that those were the wrong parts. So, he reordered them again so something is going on with Viking shipping. They cant put the right stuff in the right box and thats frustrating especially when youre on back order and I had to wait six weeks.When I got the stove, Viking gave me a discount coupon for their pots, pans and the skillets so I went back and bought a bunch of skillets and stuff using their discount which was really cool. Viking has a lot of accessories that were not in the store. You would never know about them unless you read their little coupon that you normally throw away. I ordered the big stainless spatula and spoon that hang and two of them are on back orders. But, the two I got were gorgeous and I’m going to hang them on the wall. If a person buys an $8,000 oven, Viking salesmen should sell up and show all the accessories. I love the Viking equipment but their process of shipping the equipment is flawed. I don’t like ordering things and getting the wrong things. Im okay with the griddle now although its not what I ordered.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

I have a friend who remodeled their kitchen five years ago, and they have Viking and the kitchen looks so chic and had clean lines. I went with a six-burner and a full range. The home that we purchased, we seriously upgraded the kitchen and there was a cooktop and a double-stack range which is not my style. I was raised with a one range and I liked the versatility that Viking provided with the 5 Series range that we have. I looked at others and its just the right size. The six pilots is perfect because theres more room to cook. The space in the conventional oven is large enough, both the top and the bottom, to heat up the turkey and also the casserole and the dressing at the same time. I have the Viking hood and the switch of the light that illuminates the oven range needs to be adjusted because the light blinks on and off. But so far, everything is great. Im very pleased.I have the whole set - the microwave drawer which is very sleek, the dishwasher, and the refrigerator. But we had a Samsung which had more space in it than we do in the Viking. Thats the only complaint. Were pleased with it. I compared it to other brands. And for what I was willing to pay, Viking fell right in the middle. It wasnt too much for me because, where we live and the upgrades that weve done to the home and the overall increase in value, I thought that the appliances should reflect the neighborhood. Its one of those things wherein that is a fixture that adds value to the house. Kitchens and bathrooms sell a home. And to walk into a kitchen, especially ours, from how it was when we purchased it, to have so many nice upgrades and one of the top of the line appliances, it added instant value to our home. That was the other reason why the whole package was worth it.

Ive always heard that Viking Refrigerators were top-of-the-line. I looked at brands like Samsung but they were kinda new in the market and we preferred going with someone who has been doing it for a while. We have never really gone top-of-the-top but we were doing a remodel. We went to Pacific Sales and it was very good. We started looking at top quality versus the standard ones that they offered and decided we could spend a little more money. The dishwasher was thrown in for free so, that made it a no-brainer. I called in to get everything registered and the gal who answered the phone was great. She helped me because we had to add some zeros to the model number. She was really good because she gave me a heads up when I was doing the refrigerator and hadn’t done the stove. Calling in to get the service was very good too.The layout of the refrigerator was really good as well as the warning system. We liked the shelves and the door. We can pull up the grids on the burners of the stove, take the burners out and there’s a little shelf that you can pull out. It’s great and makes it so much easier to clean the stove. Its also easier to cook and I don’t have to worry about the surface top getting dirty. Also, switching to gas from electric made a huge difference. We heard the oven was good quality, but unfortunately, we used it once and the igniter was not working. So, were waiting for the part and we want to use it.

I love my Viking refrigerator. It had the most square footage and Im a fan. Also, the quality is great and I like the multi-cooling zone cause its more adjustable than my last fridge. But theres a manufacturing defect and the piece hadnt been put together correctly and it was already cracking. And the tech person came and he said, You paid money for this. You should get a new drawer. So I called the parts people and after waiting on hold for an hour, I finally got someone who said they would be sending something over. It was supposed to be here two weeks ago and it hasnt arrived yet. Everyone I spoke to on the phone was wonderful. And I was going to have to leave for the next day so I just had to wait. And then they told me the part was two weeks back ordered which was rather unfortunate. But even though, its not the guys fault. And theyre very nice but I just felt it was a little inefficient.

We have an induction range and a microwave. The microwave is not user friendly, I cant read the timer, hate that the control pad is behind the door. It looks sleek but I wish I never bought it. The induction range - the burners barely do anything unless you put the control at Med, Hi or higher. The knobs wiggle and are loose. They sent me new knobs but that didnt fix the problem. The oven seems to work fine, but I would much prefer a digital readout because there is no really accurate control of the temperature.

Ive known about Viking Refrigerators for a long time. We purchased a home recently that had a built-in refrigerator and it had a sub-zero that was not working. I went over to Best Buy to check some stuff out. I knew they had the Pacific Home in there so I went in and got the Viking fridge. We had a rocky start because when they came and delivered it, the refrigeration door was approximately a half an inch lower than the freezer door. And there was no adjusting it. They had to basically come out, take the door off, put some spacers underneath the one side to level it out and get it all to work right, which is pretty frustrating for a $12,000 refrigerator. At first, Best Buy said, Well, youre gonna have to call Viking. and I said, Im not gonna call anybody. I bought it from you so you guys can figure it out or you can come pick up your refrigerator and Ill buy from somebody else. And they figured it out. The lady I talked with at the dealership was very helpful. When she wasnt available the day that I called and there was an issue, she called me the next day. She also called me after the follow up when they came out and fixed it to make sure everything is okay and did a great job.Everything is great. I do like that all the shelving on the doors is all metal instead of the flimsy plastic. We have a separate ice maker so we don’t really use the one inside of it too much. It doesnt seem to hold a lot so if that was our only ice maker, that would probably be a downside for us. Overall, the refrigerator is very solid. Were looking to hopefully buy an in-wall oven and a dishwasher from Viking soon.

Viking was supposed to be a quality brand. Ive had the range for a year now and its not properly working. Ive had to have repairman after repairman in and out of my home and the problem is still not resolved 100% so its a bit of an issue. After nine months of not working properly, they decided to replace the whole range. And now, the parts that I had purchased that are supposed to fit the same year dont fit because a piece of it is warped. We finally got the other oven working because I didnt have both sides working for a whole year. And now that we finally got it working, the griddle that they replaced it with is warped. They had someone come out and look at it and it needed to be replaced. But Vikings saying that he didnt say that it was warped when I was standing right there and he did say it. They said that theyre not replacing it basically. So now, I have a warped griddle that I cant cover.I thought I was buying a luxury piece of equipment for my home and now its just been one thing after another and no ones been helpful. I havent heard from them for probably two to three weeks on what theyre going to do about the warped griddle so I just have another defective piece of whatever. It would be nice if I could go back and if they would refund me and I would purchase a completely different brand so that I could get some customer service.

How can it be? We thought made in America, we would get great quality. What a disappointment. The kitchen was remodeled 5 years ago. This past month, we had problems with both Viking products, the Viking range VGIC3676BS and the refrigerator. We are now out of Viking warranty. The NSI insurance for these products is a nightmare to deal with - a waste of money. They give you the runaround. The Viking range oven just stopped working, we think it is the igniter. It does not matter that when you call Mississippi, they speak to you with their Southern charm, you still have an expensive appliance that simply does not work! No one cares, not at all, because it is not happening to them! The fact that we bought expensive products does not matter in todays world. Anyone recalls the days when we had an oven that lasted 30 years? We are so disgusted with Viking. We regret spending the money for something that obviously was made with planned obsolescence in mind. Wish there was a way we could warn people about this company. I would like to put signs on retailer stores, buyer beware.

We did a kitchen remodel and the person whom we were using to do the kitchen was the distributor for Viking. We got a Viking Refrigerator but then it woke me up last night as there is some sort of sensor that goes off and sets the alarm off. We have already had this sensor fixed once and now its broken again. Additionally, the drawer doesnt seem to shut right. The way freezer drawers work should be that they slide really easily, regardless if theres a lot of weight. However, after two weeks of operation, our freezer drawer has slowed down to the point where we have to push it with effort to get it to close.Viking has tried to have that fixed and nobody has been able to fix it. They contract with local repair people who have been very responsive. These repair people have addressed the issues, as reported but then theres still some sort of sensor that fails. The problem wasnt too bad when the sensor was going off at 7:00 AM or 8:00 AM. However, it has been going off at 3:22 in the morning and its annoying. There are beeping sounds coming from the kitchen thats surrounded by hardwood floors. The techs who have come have replaced several pieces the last time they came out. The problem with the sensor stopped for two or three weeks after that but then started again.

Shortly after purchasing my Viking stove, the enamel started peeling off in a number of places. It was awful working with the company. I now have a stove I paid thousands of dollars for that is junk. I also have had igniting problems and temperature discrepancy.

I purchased all Viking products for my home. The exterior look is excellent but looks are deceiving! Almost every interior component of my refrigerator (VCSB483D) has had issues. Cracked butter covers, drawers that crack and fall off the track, track that wont support drawers, cracked freezer interior lining, ice maker issues, drain issues. The problem is Viking does not really seem to want to help you when its under warranty (loopholes like cracked components are cosmetic) why should that matter! Ive owned many non luxury brands that not only held up better, the manufacturers stood behind their products.

Viking is a pretty well-known brand as compared to some other available in the market. I was looking around and I felt that Viking is a good choice. The fridges design, the outside appearance and inside, everything looks good. It fit my purpose. Its not too big and not too small. If I want to save something inside, I can fit a space there well. I also like my freezer in the bottom. Im moving to a new home in North Carolina so I purchased a new one there, and compared to my old one, that ones design has more flexibility. Its good, interior-wise. The one I have here was done by another company and their design is a bit crowded.

This is the one and only online product review I have ever written, and in spite of the many that precede mine, I feel compelled to chime in and advise other consumers to avoid Viking refrigerators (and dishwashers too, for that matter) like the plague!! We spent 2 1/2 yrs. on a complete state-of-the-art rebuild of our official historic landmark Victorian, to which we returned in July, 2007. As a Realtor who specializes in the sale of luxury properties in the San Francisco Bay Area. I had been recommending top-of-line Viking products to clients who needed to refurbish and stage their homes for resale. Today, I feel badly for ever having done that!We have a built-in custom paneled upper/lower Viking fridge that acted up immediately. Within a matter of months, the fresh produce in the lowest pullout semi-froze and had to be discarded. I believe (but am not certain) that special heater was installed under warranty to prevent this from happening again. Before the year was out, another problem (forget the details) and was fixed. Then, right after the warranty expired, the contents of the freezer melted and we paid for the installation of another heater... At some point thereafter, water from the fridge started pouring out onto the hardwood kitchen floor. Thank God we were in town when this happened and able to towel up the leakage for a few days until another heater could be installed. The entire bottom of the unit was frozen solid, and the floor boards immediately against the unit had warped.. Under duress, Viking paid for this repair. Finally, within the past year, the cooling of the refrigerator compartment ceased and we were without refrigeration for 4 or 5 days before -- you guessed it -- yet another heater could be installed (the cooling ducts had frozen). Additionally, we got a recall notice for the defective front door. The dealer who enthusiastically sold the Viking appliances to us stated in response to my expression of distress & disgust: Demand a replacement from Viking. Theyve had nothing but problems with those refrigerators (and dishwashers) -- they suck! I requested a replacement, without success... As for the dishwasher, while all the interior components had to be replaced and I must basically hand wash everything and use the unit for sterilization purposes only, at least its performed better than the refrigerator. Enough said!

We have had this VDSC548T6G range/oven for about 3 years. The ignitor on the left front burner takes over 1 minute to light and often does not light at all, this is the only burner of the 6 that has this issue (part is a DSI module). Over Thanksgiving the oven knob/electronic module stopped working (part is Electronic control module). We called a service technician who claimed the parts were no longer available. Anyone have any suggestions for purchasing parts? This is so frustrating.

We purchased this range in December 11 and took delivery in January 12. It has been nothing but headaches. The oven would not keep temp. I discovered assembly error and its not repairable. Control knobs reach 330deg. The range was replaced. New range oven needs fix because its not keeping temp. Knobs again reaching 330deg. The new range was delivered without the fan retrofit to cool knobs. This was a known problem! Oven again was not maintaining temp. Repair guy has just left and hes starting to feel like one of the family. Home office (Mississippi) does not return phone calls. We do not trust this range!

We moved into a new house and my wife originally wanted a Sub-Zero but we couldn’t afford that so she decided that the Viking was the coolest looking, most durable, best line of refrigerators to look at. We got a new model and we’re really happy with it overall. We like its look and the solid feel. However, there were just a few cosmetic problems with it. It was a new model and they hadn’t worked out the bugs. When they installed the handles on it for all the different doors, screwing the screws too hard puts a dent in the stainless steel. But if they don’t do it hard enough, they loosen and start falling off. Also, there’s a bar handle and these connectors that they have to screw on don’t match the surface of the fridge very well. When they put it on, there’s an 8th or 16th of an inch gap between that little thing and the handles if they don’t put it on right. They finally figured out how to do it and got new parts.We’ve had to have the repair guys come out four times for those handles and ended up replacing a whole front piece of the refrigerator. The freezer is the one that we got to pull right from the middle. If we pull from the side, it screws it up. We were pulling it right and it just came out. Their staff didn’t give us any hassle. In fact, the last time the handle pulled of, it was past the one year but they always call someone to come out and fix it which we really appreciate. They kept doing whatever it took to get it right. The last guy that fixed it put some super-duper glue where the screw goes in and since then, everything is good but we had to go through all that rigmarole. Viking needs to work out the handle for this model and make sure when people put it on, it doesn’t dent the surface stainless steel because that takes away the beauty of the whole thing.

We had built a house in Texas and it had Viking appliances in there. We love our Viking range so far. It consistently works. Our experience with Viking has been great and weve had very positive interactions with them.

Im an interior designer, so Ive used Viking ranges a few times in houses that Ive designed the kitchens and built. I bought my range at Ferguson and got a good deal on it. I love my range. It is of good quality, has high heat output and all the grates are very heavy. Its a little difficult to clean though. Also, it is more of a commercial level, and its a little difficult to learn how to cook on it.The ovens are very hard to get a hang of because theres a drop-down broiler heating element in the top of both of the oven units. If you dont position your racks right, you will burn everything. If you get them too low, then you burn it from the bottom, because youre too close to the bottom element. I used the manual to figure out the configuration of the oven racks. Once they stopped burning things and figured out the positioning of the racks to cook what I do on a daily basis, it was a little better. Right now, I have some little issues with it and I have a service coming out tomorrow. Its not preheating right, and the fans for the convection of the large oven sounds like a motorcycle when it comes on.

We have owned our Viking fridge for three years. It stopped working this week. Repair is estimated at $1,700. The warranty is only two years. What a low-quality, unreliable product. All other refrigerators I have owned have been high quality and long lasting. I will never buy another Viking appliance of any type. And you should not either. STAY AWAY.

After spending almost 10k on a professional refrigerator, it failed within 2 years. It then took 10 days for a repair technician to come to the house. I have a garage refrigerator that is still working fine after 20 years. Totally unacceptable. Viking is trash.

Our Viking range has been pretty good and I like the griddle top, but weve had three times now where I don’t know if something is wrong with the board or the plug. It just stops working and we unplug it, put it in a different plug, and it still wont work. We had someone working on the washer and he was here three weeks ago. He said he was going to look into the range, but I haven’t heard back from him so I need to call them.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

I went online and read about Viking’s history and that their products are made in the USA. I felt really comfortable buying something that was built here so I went with them. I like the refrigerator that I bought. It looks amazing and its very easy to change the shelves and reconfigure in different ways. Everything that I read about it is true.

Well, once again, burners, ignitors, you name it; everything falls apart on this 36-inch 6 burner $7,000 paperweight. Paint fell off of edges of doors, bottom kick plate rusted out, on and on. In the past, I paid a repairman to fix... normally an $800 to $1,000 repair. Since I lost my wife to cancer 2 years ago, and have an 11-year-old, I can no longer afford the cost. So the last time they went, I went online and figured it out. So I will be doing it again this weekend. Burners, ignitors, etc... Viking is a terrible company. Truthfully, I cant believe they are still in business. Their service department is a waste. Comments they have made to me: You cook too much, you are using excessive heat in your oven??? Most people do not use their ovens 5 nights a week??? They suck. Never again, and I tell all of my friends to not buy any of their products. The last kitchen renovation was $13,000. Im going to a different vendor for the next renovation. Remember Roper? I still have one from 1947 that my parents gave me. It runs perfectly in our second home.

It’s been the worst nightmare that I’ve ever experienced on an appliance with this amount of money. I had a Hardwick oven when I bought my house in 1985. I replaced it because we couldn’t get parts with it, and I needed a whole kitchen. So I figured I’d buy really good high-end appliances. So I bought an Electrolux refrigerator and then a Bosch dishwasher. I got a Viking electric wall oven, convection microwave, and a range. I’ve had problems with the range coming in cosmetically. There were a lot of inherent little scratches, and they took care of that. I couldn’t get it to work as well. For some reason when you put it on convection bake, it shuts off. It’s got a mind of its own and this is a $5,000 appliance. Thank God I bought it from ABW because they’ve been wonderful to deal with. After a year and a half, I had every single part replaced three times including cosmetic parts. The other thing is every time they come in and they would take it apart, the repairman would inherently scratch the surface or would chip on the bottom because it’s porcelain-lined and has to take the bottom out. I also have to check and put my hand over the vent to see if the heat is going on and I shouldn’t have to do that. So I finally convinced them that it’s a lemon. Viking had their representative come out from another repair place because they didn’t believe that the people at ABW were handling it properly. The representative replaced the part and it still didn’t work, so Viking replaced the range. The second one was a little better. Then when I turned it on and off, I still have the same kind of issues but I can’t go through a repairman coming in my house for another two years. They need to fix it. It’s a damn oven and it doesn’t work on the convection bake cycle. I like the convection bake cycle, that’s why I bought it.I probably have the biggest file on them. What’s really bad is that I found out later from another guy who delivered that this Viking range has problems and they just wouldn’t admit it. There’s something wrong with it and its motherboard but I have no idea what it is and I need it to work. It only came with a one-year warranty, but they promised to give me a two-year warranty on the replacement because of the issues that I had with it, and I haven’t heard anything from Viking. I reported it to them because I thought it would be a learning experience. The other thing is the cooktop. We bought it because it has steel burners and a porcelain back top. I cook nothing but the condensation of the water. With the other top I had, it stained in two places when the condensation of the pot hit the water. It was a mess. But this one seems to be better. I haven’t had problems with the convection and I haven’t had operational problems with the electric, but this gas has been a huge disappointment. If it lasts how long it lasts, I will never buy another Viking product again. It’s like it’s possessed. It’s supposed to be high end and not a cheap appliance. I wish I had my 30-year-old Hardwick back. Otherwise, I’ve had no problems. It’s a beautiful-looking appliance. I would never recommend to a friend to buy a Viking.They’re coming on Friday and would be replacing the two cosmetic parts that were scratched upon delivery. I have to stay home from work again for them to come over. This has been going on for almost two years. I have my daughter who’s an attorney and I was going to sue them. They had two contractors who came out and two different companies who said that there’s nothing they can replace it with anymore. They replaced it, but it was a fight.

I had a Sub-Zero for about 25 years and it was slowly dying. I went to Gringers which is a lower-east side appliance store that has been around for many years. I was shopping for a refrigerator. The space that I had in my kitchen would only take a 24-inch depth refrigerator. I asked the store people if they could help me in figuring out what to do. They had floor models and the Sub-Zero that there was too expensive. I didnt think that I would be able to afford a new Sub-Zero refrigerator but I just wanted to price things out. They had this Viking and it was opened on the right side and you can change the door opening. That was the floor model. The salesman there was friendly and happy. He said that anything made in the United States was gonna be 10 times better than any of the models of anything else out there. I bought the Viking refrigerator because it was a floor model and I was able to negotiate with the guy that if I would have the full warranty, it would be three years even though the model was on the floor for close to a year. I got the extended insurance so it’s insured for eight years. I never bought anything off the floor. I really felt like I was taking a chance and was hoping that the thing wouldnt break as soon as the delivery guy left. Im in a brownstone house in Brooklyn and it’s a 150-year-old house. Things are a little lopsided. The guy from Gringers came for the installation and he didnt install the fridge so that it was level. Because of this, I had an issue with the fridge. The system failed six months ago. I came down one morning, opened the refrigerator, got the milk out for my tea and I noticed that there seemed to be beads of water in the freezer. I opened it and it was like half-frozen. I contacted the place where I bought the refrigerator because it was just two years since I bought the refrigerator so it was still on the original warranty. They sent somebody out. But it took a while because they were very busy. When the guy came out, he looked at it and he said the refrigerator wasnt broken but it had to be leveled. They made another appointment and the refrigerator was leveled which was really nice. The people who installed the fridge then came back. Gringer said to the insurance company to fix the fridge then bill them. Other than that, the refrigerator has been great. It’s a big fridge thats probably too big even for one person, which I am now in the house. I would highly recommend Viking. I love the fridge. It keeps everything really cold and I dont adjust the temperature. I can see that the temperature is stable each time I open the refrigerator door. There’s also enough space in the freezer. Everything, I feel, is good quality and it’s gonna last maybe longer than me.

I’ve owned three Viking Ranges before and it’s less expensive than a Wolf. For the dollar, the qualitys okay. I would probably have a different type of seal around the burner, a different oxider paint on the grating on the top, a more commercial look or feel to it as well as the balance of internal oven temperature to change its quality. But I like that it’s got a good clean look from the front appearance and its ability to find different configurations on the top burner versus flat top versus grill.Right now, I’m waiting 16 days for a service from the dealer for fulfillment on it. The hinges on the oven door are not working properly. They’ve passed me off to a secondary person, which is from elite to American which is their repair install group. Also, the first Viking fridge that I bought did not hit temp ever and it took over a week to get back up. I also bought a Viking refrigerator drawer set that as full and brand new box set, and it broke down, and they would not repair it. It was too expensive for the warranty to work, so they wanted to credit me back my money. It was a poor experience with their dealer.

I am extremely frustrated with my viking appliances. We saved a long time to purchase the best I thought at the time to be viking. I purchased the microwave, dishwasher, and range. From the very first month I had nothing but problems!! I have never been able to use the stove. It had to be repaired from day one. Cant bake cookies - one side is done, the other burnt. What is sad is that I a have brand new stove and cant use it. Last Thanksgiving I had a half done turkey with 20 people waiting to eat dinner. This is after it was repaired for the 5th time.Now it is Thanksgiving again and I cant use my brand new stove and have to go rent one because my Stove is not working again. The repairman informed me that the part had to be back ordered. Are they Kidding!! With a company their size and how expensive their unusable appliances are, you would think they would have a little replacement part that they could fed-ex the next day especially when they know it is close to a holiday, especially Thanksgiving.The microwave didnt work either and had to be replaced and it still doesnt work, it continually kicks a breaker. We have lived in our house 20 years and never had a breaker problem with our old microwave. Also the knobs on the front of the stove are a fire hazard, if someone even brushes up against them they will turn on. Afraid for the kids.. I would like to take my overly expensive VIKING APPLIANCES that are nothing but junk straight to the city dump. I would NEVER purchase anything that is VIKING again!

My contractor sold the products of Viking so we chose them. But we hate the fridge and were a little disappointed that we went with Viking. The fridge model that we got does not have an in-door ice maker. We hate that the ice gets everywhere in the ice maker in the freezer, and it even gets underneath and falls out. Thats my biggest complaint, but I have no other complaints about the rest of the fridge and its mostly just the ice situation. But I definitely would not recommend Viking.

Very pleased with the quality as well as the aesthetic of the 2 products I purchased (30 range and 30 hood). The performance of my gas range is superb and cooking temperatures are achieved quickly. Cleaning and maintaining the range looking like-new is also easy.

My Viking range is the second one Ive had and I really like it. It holds temperature well. Its a beautiful piece of equipment. Its the best center point of my kitchen. The one thing I dont like is that if any sort of dirt or debris gets on the pilot or the starter, it can be a bit finicky. Otherwise, I love it. Somebody came to look at that pilot because I thought it might have been broken. The technician came and it needed to be cleaned. That was a good positive experience. I had to talk back and forth with a customer service person regarding the warranty because I didnt have a receipt. I just had the serial numbers. But they’ve sorted it out. It was easy.

I followed the seasoning directions for my range. After attempting to season the grill, it immediately rusted. When I contacted Viking about this problem; they responded first with having a certified personnel come out and take a look at the rust. Then when the personnel reported it back to Viking they responded with it was a human error and did nothing about this at all. I followed the seasoning procedures in their manual. Viking blamed me for the rust. Unprofessional and ridiculous.

Viking stove should be recalled. Since the first use, we have been having the same problems all of the other people have been having with the stove. It should be recalled because it is a danger to use. Our oven gets so hot that it has melted the stove wires and control box. It has warped our oven door so it doesnt shut all the way, and the heat reflector (not sure if this is correct name) in the bottom of the oven is cracked and buckled. The oven gets so hot that if you touch the outside of it, you will get burned. The oven also fills up with gas and makes a popping sound or just blows the door right open! It scares me with my children if the oven is on. They can get burnt or hurt with the door blowing open. Also, because of the intense heat and the wires melting, the left side of the stove doesnt work.

At the beginning, I wasnt happy with Viking - they didn’t have good reviews. After I went to the store, the guy convinced me that they had changed and they were doing a better job with them. He told me to try it out and that if I didn’t like it, they would take it back. The refrigerator was making a noise and that was bothering me. We had a GE for 16 years and it was fantastic so when I started hearing the noise, I figured I made a mistake. We have called somebody to come and check it out, but they said everything was okay. I dont know if they adjusted something but after that, it’s been working pretty good. I like the bottom drawers of the refrigerator. It’s like a long drawer and has a nice size since I can put a lot of stuff in there.On the other hand, the toe grille was not put in properly. One side is lower on the floor and the other one is higher. Even though we try to screw it in, it doesnt do anything and it just keeps coming down. I was thinking of calling the other day about that because it was bothering me. But other than that, Im very happy with my Viking. I havent had any problems yet and I have it almost for a year now at the end of August.

Everybody says that Viking Ranges are the best ones. I bought my range from ACT Appliances and we love it. Their team was very pleasant and knew what they were talking about.

The refrigerator door fell on my wife out of nowhere when she opened it. But Viking they did an exceptional job in making sure that my wife was okay and that we received a new unit. We couldn’t be happier with their response. I assume it was because of the liability and the potential for an injury. They also probably wanted to prevent that from ever happening again. We have three little kids and God forbid it was one of them who opened those doors. It weighs 150 to 200 pounds fully loaded. Viking said it has apparently never happened before but that can happen with any product. Still, we’re happy with the product, its looks and its performance. We’ve owned the Viking refrigerator for some time now, along with the oven, the microwave and the dishwasher. We have the whole Viking outfit. We also had issues with our oven and our dishwasher and they were diligent on those as well. The fan motor had to be replaced for our oven and they replaced the pump of our dishwasher.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

I wanted a high-end range and it was either Viking or Wolf. My sister-in-law had a Viking and liked it, so I thought I would try it. Dealing with the dealer was easy. I’ve only been using it a couple of weeks, but its good and I really like the six-burner.

We moved into a house that had a Viking refrigerator and weve been using it since then. The quality of the ref is okay and I liked the inside of it. I know really good things about Viking and I have a positive association with them. But when some of the handles on the refrigerator door kept coming loose, I was disappointed because I had the expectation that their products were so high in quality. Other than that, however, I like the Viking ref. The ref door just needs to be tightened with an Allen wrench, but its annoying to have to keep doing that. Im sure there are other models and if I picked the ref myself, I may not have picked that exact model. For one thing, it doesnt have an ice maker in the door. But Im pretty satisfied with it. Its under warranty and people have come out to help us with stuff.

If anyone has any knowledge of how to start a class action suit, you can count me in. I have had this range for 5 years and it has been nothing but trouble. The broiler igniters initially didnt work and repairmen tried to fix it two times. It worked intermittently and when I called Viking about it again, they said the warranty had expired (even though it was a problem during the warranty period) and they would do nothing about it. Now, the burner for baking is malfunctioning causing explosions that burst open the door because it only partially ignites the gas. I cant believe what a piece of junk this is. Our repairman advised us that it would be a waste of time to replace the bake burner and door hinges (which dont hold the door tight to the frame because the springs cant support the weight of the door) because something else is going to go wrong. He said to buy a new oven.

Refrigerator purchased 2011 (along with Viking ranges & ovens) and just ran out of warranty in August 2014. Since purchase, the refrigerator door hinge was recalled due to faulty manufacturing which might have caused door to fall off when opening. Next, the on-off light switch in the lower freezer compartment had to be replaced (just outside of warranty period) due to ice forming on the switch. Ice in a freezer??? Finally, rust has formed on the freezer door rails, again right after the warranty expired. Multiple calls to Viking customer support yielded no satisfaction...their warranty policy makes no exceptions for quality problems outside of the warranty period. Needless to say, not a happy Viking customer.

Our Viking refrigerator has been excellent. Other refrigerators are so deep that sometimes you cannot see whats in the back of the refrigerator, but ours is wide and shallow so you can see everything. However, I have one issue with Viking since I called them and that is on the warranty. They sent someone out and got my refrigerator fixed, but it was surprising that there are some issues with the brand new refrigerators.

Not the greatest service for a pretty pricey appliance. The grid was kind of hard to maintain. Overtime, the grill top did look discolored (supposed to be normal) but it kind of bothered us as we had an open kitchen concept. Otherwise, best gas stove we have had so far in-term of cooking/pots - the grill top in the center and 2 cooking grids on either side.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - Lifetime warranty against rust, it says in my owners manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that dont rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

I purchased a brand new Viking Stove and Refrigerator in 2005. I had problems with both from day one. I have spent a few thousand dollars in repairs and again my stove is not working and my refrigerator is falling apart. I would never go near Viking appliances again even if they were free. Such poorly made appliances.

I thought Viking was a good and well-made product so I picked it over others. The reps in the store were great. They were very knowledgeable. I love that the shelves roll out but I don’t think the heat’s accurate. I had to keep another thermometer inside as I cook. The overall experience was pleasant but the range is just okay, not great.

Viking Ranges popped up as being nearest to my house when I did an online search. I like the brand. The stove is great, reliable and is a beautiful piece. They’re known for that but unfortunately, that’s the only thing they’re known for. I have the hood on top of the vent but it stopped working so, I called them. The customer service was very short. When some guy came out, he said that he had to change the whole part and he was going to overcharge me for something. But I was able to fix it by myself and it was just a loose wire. I grabbed a screwdriver, took it apart, took the thing out and then was able to put the wire back in place and now it works fine. It was pretty evident what was going on where it was a failure in the switch but they tried to scam me and make me buy a whole new piece which is ridiculous to me. I also have a Viking dishwasher and I figured that they could fix it. The technicians came out, was very nice and he did his best trying to fix the problem. He accomplished it ‘cause the dishwasher started working again but it was for half a day. The next day it stopped working and continued to be clogged. When I called back the technician to see if he could come back and repair it again, he never showed. He said he would call back and see if he would reappear but he never did. Eventually, I stopped calling him and I had to call a new place. I had to pay for somebody who will fix everything that the Viking technician wasnt able to fix. I was charged twice to get the repair. After that, I was reading reviews online and thought I should’ve gone with the different dishwasher. Viking doesn’t seem to have a very reliable dishwasher. The dishwasher is terrible. It keeps breaking down, flooding, it’s not easy to use, and it’s a disaster. On the whole, Viking is known for being exceptional and I have no complaints with the stove. Its phenomenal and it always works out great. But I would totally advise others to buy a different brand of dishwasher.

We bought the top-line Viking refrigerator as well as Viking oven and microwave through Best Buy, and Best Buy has been horrible. The communication around the third party that Best Buy uses for installation has all been really poor, and getting my appliances installed was the worst thing ever. First, the built-in $9,000-refrigerator was installed incorrectly. The installers failed to put a kickplate on the bottom of this refrigerator and they probably threw it away. So we had to have someone come out and that took a while. We’re easygoing people and we’re not that tough to deal with. However, I bought that refrigerator in early June and to this day, I dont have the kickplate yet, so that has been frustrating.Best Buy has a customer service troubleshooter that was assigned to us. That person was really nice but has been lousy on follow-up so we called and left messages. When I finally got a hold of Best Buy’s case manager, he said that Best Buy was told that the manufacturer did not have the kickplate in stock. So I told them that I was gonna call Viking, which I should have done early on. When I called, I spoke with their customer service person who was great and a really nice lady too. I asked her about the kickplate that is missing and she said they had them in stock, which was what I anticipated the whole time. We havent heard anything back yet, but a company is supposed to call us. Still, Viking is a premium brand and they have been responsive to us and the experience with them has been great.

We ordered the Viking Refrigerator and were very happy with it. We got it from the Ferguson in Sarasota. The salesman knew what he was selling. I wasnt over-the-top with him but he was okay. What was a little unusual was that they didnt have the stuff in-stock and we had to wait for production and delivery for about a month. The installation was rather annoying too. The guys that delivered it werent plumbers, so they took out our existing refrigerator, put it in the garage where we wanted it, and left the Viking out in the garage as well because they couldnt install the water element. They had to send somebody back the next day and we were inconvenienced by that. On the other hand, the quality of the refrigeration we received from the Viking seems excellent, so far. Also, I like the looks, the heavy door, the lighting, the way its organized, and the freezing compartment because of the French door. Wed recommend it to a friend.

Our Viking Refrigerator is good overall. However, it is a floor model so we’ve not been really happy with the folks trying to resolve the issue. The doors slammed and it took awhile for them to figure out why there was moisture inside the fridge. We’ve been a little less than satisfied with the service we’ve gotten on it. We have called the retailer multiple times to come fix the issues but whenever they came out, they got the wrong part. They did not seem to be knowledgeable about the Viking brand. We’ve been happy with our refrigerator minus the couple of issues that we continue to struggle with.

Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.

We had gotten a Samsung refrigerator before and it didn't work well. My husband always wanted a higher-end refrigerator. Viking was always the number one on our list. The purchase of our Viking Refrigerator went really well. We bought it at Pacific Sales, which is the higher end sales part of Best Buy. The delivery was good. There was one issue though. The handle wasn't tight enough, so it eventually became very loose. But when we called for service, they came out right away.

I used to be a restaurant owner so Ive always known what a great product Viking gives out. My daughter is a chef so shes heard of them, and we have some friends that have Viking. Everything was great. The Viking dealer was very friendly, professional, and knowledgeable. The range is perfect and has excellent quality. It was sturdy, perfectly flamed, and keeps the temperature. All is very good, and its a stove that I only buy once in a lifetime. Everything I need as a cook is there, and I dont need to buy anything else.

I have renovated and used this Viking Ranges in 6 homes. Not only are they amazing, I believe they help sell the house as well. I enclosed a picture showing the matching dishwasher that I used in my current home. It is equally amazing and most of all quiet.

Viking Ranges were at the store that we went to. We talked to a Viking rep and also to the salesman and our experience was very pleasant. They were very knowledgeable about the product. We got the six-burner range and we liked the size of the range and the burners. The quality is also very good. I like the convection oven because I’ve never had one. The range is everything we wanted it to be. It’s very easy to use and easy clean.

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

We went to Coffmans and we were looking for a new stove. We chose between Wolf and Viking and we settled on Viking because they were top of the line and their unit came with a dishwasher. Its a very high-quality range and its working very well. We like its induction-type heating, the convection cooking for the oven, as well as its low-profile appearance. The dealer was very nice and cooperative. We werent told about the free dishwasher and he helped us get that. However, my wife is complaining about it not having a timer. For $7000, its a feature thats really needed. Its also a little noisy.

The kitchen was already here when I bought the house and the person that lived in it before I did recommended the Viking Refrigerator to me. Its a good overall appliance. From one day to the next, it stopped cooling. The main machine was frozen and thats why the cooling could not get to the fridge. But now its all fixed. I love Viking.

Ive had the range for over a year and the only issue I’m having is servicing for things. It’s been making some noises and banging, and some of the dials aren’t adjusted. I called a couple of times and sent in a couple of requests, but I couldnt get anybody in my area. Im in Edgewater, and apparently, theres nobody that services any part. So thats going to be worrisome.

I like the reputation of Viking. I purchased a refrigerator-freezer from them but then it came without the leveling package at the bottom. Furthermore, it doesnt make ice and it makes a weird “boing” noise when I open the freezer door. Also, the door on the freezer got scratched when the men came to put my cabinets in. That’s being replaced under the 90-day cosmetic warranty. But in the meantime, I asked them to put the grill on the front of the refrigerator down at the bottom. However, the guy who was installing the cabinet said that he couldnt because my leveling package isnt there. Their techs are coming out to put it in, and that’s gonna be quite an ordeal ‘cause it’s gonna take three men to stand it on its side and put it the leveling package. Also, Im not happy with this issue because I’m gonna have to sign a waiver telling them I won’t sue them if my floor gets damaged.Furthermore, the people who are dealing with the warranty issue regarding the door and the leveling package kept asking me who delivered my refrigerator. So, the people who delivered it to me knew that the leveling package wasnt there and didnt say a word to me. I wouldnt have known had I not had cabinets built around the refrigerator. Nevertheless, the refrigerator-freezer works very well, except with not making ice.

Were really glad we went with a Viking range. The only thing is the instruction manual could be a little bit better. The oven has a little light when it comes on and when we set the temperature and the light goes out, that means it has reached the desired temperature. It doesnt say that in the manual. Other than that, everything is working well.

Its a tough year because we bought the Viking range during COVID. We bought it last October but we couldnt get it until February or March. It was the same with our SubZero refrigerator. Its just the way it was last year. Our contractor put the range in and the ease of install was fine. They did the kitchen remodel and then, we redid counters and cabinets. The range heats up fast and even, and the stove and the burners work well. But the grates started showing wear. There are dings in it, like you dropped something on the grates or theyre torn off, and we hardly use it. The quality is not standing up to the price we paid for it. One thing I would like to have known is to burn it up before you try to cook something in it. I should have read the directions. We set off the smoke detectors. A sticker on the window might be a good idea. My wife had surgery and we had someone come to help my wife, and she was the one who used the oven first. The burners were easy to use. I had gas for the last 30 years so it was not hard so we didnt think about reading the instructions. We read them after we almost had the fire department called. Fortunately, we have good ventilation in the house and we have a Viking hood but that was what was expensive.

Updated on 12/23/2018: Viking contacted me a few weeks after I posted the below review in May 2017, and asked if they could send a local area authorized Viking repair technician to come out and look at my D-3 Dual-fuel 30 (RDSCD2305BIB), which I agreed to. The tech came out not long after, I explained all the problems and prior two service repairs by the store I purchased through (Abt), showed him pictures of a pizza I cooked (I included photos with original review), the bottom was still pale and not cooked, the top was almost burnt. He assessed the oven, made a phone call and determined what parts needed to be replaced, including part for the burners, which spontaneously adjust the flames on occasion. He put the order in, but was not completely sure this would fix the problems. I waited several weeks until parts came in and technician came back.I was hopeful on this 3rd time fixing on an expensive oven, but to no avail. The oven temperatures are still not regulating correctly, they dont hold or get too hot, takes far too long to heat up, and still doesnt cook/bake food properly. My most recent baking fail was a homemade apple pie I made for Thanksgiving, a pie Ive made many times in many ovens with no issues. I followed my normal process, but within the first 20 minutes the top crust was starting to burn, so I covered with foil and kept baking because the rest and bottom still needing more time. When it was time to take out, it was a disaster, it wasnt an apple pie, it had cooked it into an APPLESAUCE pie! Ive never had this happen before, there was nothing salvageable and ended up in the garbage. This range is terrible and a complete waste of money, Im so disappointed since Viking used to be a quality brand, in hindsight I wish I had bought something different, Im glad I didnt buy Viking for my other appliances. Everyone I tell whats been happening says Viking should have replaced with a new unit by now.I will say again, I will never buy another Viking product again or recommend. I feel that I have been patient and trying to work through these problems, I enjoy cooking and baking, but not with this oven, its too frustrating and irritating, but I cant justify spending money to buy a new, different oven.Original Review: I did a kitchen gut renovation in 2013 with all new appliances. I wanted to do a dual-fuel because I read those were better for cooking. I researched a lot of options. At the time when I was shopping in 2012, the Viking D3 was still kind of new, but I didnt see any negative reviews and I always had heard Viking was a good brand. I proceeded to purchase the D3 dual-fuel 30 range in a color that is no longer an option and matching hood to coordinate with a color scheme in my kitchen (pop of color) and I dont like stainless, the range was $3400 and the hood $2000. The reputable company I ordered this through and who did the install, had a tech come out to make sure the ventilation parts were installed correctly on the hood, all was good.The range and hood were installed in 2013 and all seemed fine. Not long after, I was cooking something in the oven and the bottom was not cooked properly. I later cooked some pizzas, all them came out with the underside almost raw (pale colored too), but the top cooked fine. I called the company who I ordered through, technician came out and said the Molex(?) part had not been connected at the warehouse. It was still covered under warranty. Keep cooking things and still the same issues. I cooked a pizza once directly on the bottom rack, the underside should have been almost charred, but it was mostly uncooked, the topside was almost burnt (pictures shown).Called again (May 2015) and said it must be something with the cooking element and will order a new part, of which they called me back to say Viking told them the part would not be available until August, 3 months?! I felt that was unacceptable and emailed Viking directly telling them it was ridiculous I had to wait that long for a part when given how much I spent on this range and it doesnt cook properly, Viking rep apologized and shortly thereafter the part arrived in about 2-3 weeks.I also in this time experienced an issue with the vent hood, I was cooking something that kicked up smoke, I turned on the hood and the smoke curled around the hood not into it, I ended up having to open windows to air out kitchen. The technician came out, installed the new part, I told him about the vent hood, said all looked hooked up correctly and I told him what we had to do before installation, he subsequently called Viking who had no answers for him.So the new part was installed and it has made no difference at all. I have a separate temperature gauge for the oven and it never heats to the proper temperature, food doesnt cook properly, I have to monitor it closely. I have to heat the oven at least 30 minutes or more and theres no indicator of when its ready, the blue light on the front is useless except to tell me the oven is on. Once I was cooking something that needed to be cooked at 450(F), after 30 minutes I opened the oven and the gauge said it was over 525-degrees. The gas burners are average, they never seem to be at the correct level according to the dial, and the flames adjust themselves at times. I havent even tried the broil or convection options, too concerned what might happen.It has been extremely frustrating and not pleasurable cooking with this range as its so unpredictable, doesnt cook/bake foods properly. Ive spent all this money for something that looks pretty, and a total waste of $, I truly regret buying it and would never buy another Viking product or recommend it to others. People come into my kitchen and say what a pretty oven and cool color, which I tell them yes its pretty, but its a piece of crap. My other appliances (Whirlpool and GE) have been working great since I bought them through same vendor, no servicing since buying in 2013. I had better cooking experiences on my old, cheap all electric oven, even the cheap one before that, which was 20 years old. Of course the Viking range is out of warranty now and Im stuck with this hunk of junk and based on what Ive heard of Viking customer service and reviews, I dont expect them to be much help. They should replace it. I see they are still selling these models, but are just calling it the Series 3. I cant justify spending the money buying a new range and hood. Its an oven, it shouldnt be that complicated to manufacture something that works properly for that kind of money.

Within 3 months, I started having problems with all three appliances. The decals wiped off. When I complained to Viking, they said that cosmetics were not covered after 3 months. I dont know if my oven is on or what the temperature is. How is this cosmetic? I have had dozens of visits from Viking repair experts. They dont know how to order the correct parts. I have been taken away from my work for nothing. They come out but they leave without accomplishing a thing. I have had 2 door hinge repairs and the refrigerator will not automatically close. Viking has driven me insane. With all the money they have spent trying to repair my appliances, they should have just replaced the items free of charge. We, the consumer, are the ones suffering while they sit back and laugh. Dont ever buy Viking products. You will be sorry.

I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person. The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didnt know the product that well, so I had to make myself very aware.I had read a lot about Vikings products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because its a European product and doesn’t have heated drying, and that’s not helpful.Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does. At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

So, new refrigerator and freezer to replace a defective Viking product previously installed. The installers were amateurs. They came by to survey the house to make certain they could get the equipment in, but still brought the wrong equipment to get the units in the house. They also did not bring the correct tools to complete the installation. They had to borrow from another contractor that I had working at the house and from me to get the units installed. Totally unacceptable. Finally installed, and the freezer doesnt make ice, really???After two additional trips, someone determines that the wrong switch was installed on the freezer by the factory. It took over 5 WEEKS to get this resolved, TOTALLY UNACCEPTABLE. I tried to buy American and local, I live in Mississippi, but I get torpedoed by Vikings total ineptitude at building products and by Vikings installation agents complete incompetence. I will NEVER recommend Viking for ANYTHING. Your products are totally inferior and installation is an abomination.

We like the design of the refrigerator. The range hood and the dishwasher were also included in the package which we liked. The quality is very good except that our range needed to have the boiler burner replaced through warranty which took probably three months. The technicians did everything they could. They just were waiting for the part.

I went into Best Buy and I liked Viking Ranges setup more, and then I heard that the house was gonna go up if I had Viking. The customer service online, the man that came and helped replace the glass, everything was great. He was very nice about it. The range makes my kitchen a lot prettier. Its definitely more of an upgrade and works better than anything Ive ever had.

We liked the look of the Viking Ranges. We also liked the multiple burners and the size of the double oven. We knew what we wanted as we shopped, and we picked Viking out. Weve had a couple of problems, though, but it is covered by warranty because we built the house. We had to have it completely replaced once, because the main oven door wouldnt close and seal. The original dealer stopped carrying Viking, so we ended up having to get the replacement from another dealer. Because it was an all-new construction, the builder handled finding the other dealer, and he contacted them. They quoted all the same appliances and everything was smooth. The pricing wasn’t any different. It was just a matter of waiting for construction completion, and everything was here when we moved in. It didnt hold up construction. With the replacement, though, the two oven doors dont align. There’s an uneven gap, so it looks like somethings crooked. But theyre coming next week to try to get that fixed. Were hoping that its some adjustment that they can make and not another problem. Another thing is that it has all large burners. Theres nothing smaller for just a small pot to simmer something, so I’m always dealing with a larger wider diameter pot. But it’s a nice product, so far. Theyve been accommodating with the issues that weve had, so I would recommend it.

Weve had an okay with our Viking range, but the oven temperatures tend to fluctuate pretty wildly.

I saw a Viking refrigerator at Colders Appliance Store and bought it. It was significantly discounted because it was a floor model. Its a side-by-side fridge and the two doors dont align perfectly. Its something you can see and it stands out a little bit. And theres no easy way to adjust in and out and get things in perfect plane. I would have preferred French doors because I could have gotten a full sheet tray in the refrigerator. Whereas with the side-by-side, I cant. But I wanted the 42-inch and Viking dont make a 42-inch with a single door. But other than that, it has been fine.

My friends introduced me to Viking Refrigerators and we specifically bought this brand because we heard how good they were, but now I feel that their customer service is terrible. Ive only had my refrigerator for not even a year and it broke four times now and it has taken at least two to three weeks to get it fixed every single time. Nobody at the Viking dealer would pick up the phone, so it was hard to get in touch with somebody. When I finally do, the only way somebody would call me back is if I was rude and talked to the manager at the place that I called. It was a horrible experience. I couldnt be more upset about it. I was told that the door would keep breaking at the part where they fixed it, and that I wont get a new refrigerator. I would trade this refrigerator right now if I could afford to.

I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.