Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

Im very happy with the quality of my Viking range. I like the commercial style and the extra burners as far as the range is concerned. Everythings been good with their representatives. When I thought I had an issue, they were Johnny-on-the-spot trying to get it resolved.

When we bought the house, we had a Viking refrigerator, a hood and a dishwasher. When we had to replace the refrigerator, we got another Viking because it would fit in to the space in the cabinetry. We bought it from an outlet store where they receive overstock, stuff that people ordered and didn’t like it or something that had been discontinued. Our new unit is working fine and if that’s the type of refrigeration unit you wanna build in, its a fine unit. But theyre expensive and I would advise others to shop around.

This is my third time having a Viking fridge. This one is a little better. I spent a lot of money to get it right on the third time. Thats a little disappointing, but we are happy with it this time. On the first house, the ice maker was always broken. It cost me $300 a month on an average for many years. Got here to my second house, and the ice maker frozen in the bottom. It cost me $300 a month. An ice maker shouldnt be that expensive. Its a very inexpensive part. So, hopefully, we got it right this time. We got our new refrigerator at the first of the year and everything has been going pretty good. I really like the space. The Viking dealer was excellent. They really knew the product and what they were talking about. We had such a bad taste in our mouth that if it had not been for the vendor, we would have not purchased Viking. I would recommend Viking. But if it had not been for this new refrigerator and the new vendor, I would have said, Im sorry. Im purchasing somewhere else. Im purchasing something else. A Sub-Zero is what we were looking at and the new vendor made a difference.

I have had a Viking gas oven that has had the same recurring issue since it was brand new, 3 1/2 years ago. The oven heats up but then fails to reignite, causing the oven to lose temperature. Viking service providers have put band-aids on this issue 3 times, the latest 4 months ago. These have helped for a short period of time, but eventually have all failed. When I called Viking today to let them know that the issue is happening again, neither Viking (nor the service provider) would stand behind the product or the work that was done to fix it. The customer care department told me that I would need to pay for the service, and then Viking would decide whether or not it was a quality issue. They would not escalate the issue to a supervisor, claiming that there was no such person. I am writing the review here in the effort to get some resolution.

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

I am very disappointed with my Viking gas range (2 years old). Although it is quite beautiful, it does not function well. It smells of gas anytime the oven is on at 350 degrees or less. No one will repair it. I have had the gas company out to check on it. They said that the odor is very unfortunate, but it is not leaking enough to be unsafe. I used to enjoy the aroma of bread baking. I hate my beautiful, expensive range. I do not recommend purchasing a Viking product.

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

We went to the appliance section of Best Buy and we were looking at different kinds of range. And then that’s how we came up on the Viking. We read reviews on it. I heard that it would outlive me. The saleslady was really nice when I bought it and so far when I cook it’s like half the time. I didn’t know the burners are big. It’s awesome.

We built a new home last year and we liked the Viking products that we’ve had in our other home. The quality of the refrigeration from Viking is great. The only thing that I have not liked about it is they’re not very deep, especially the shelves, because I was used to a deeper refrigerator. But it’s great as far as the performance. I have the Viking All Refrigerator and I like that our freezer is separate. Their team members were great and we ended up buying all of our appliances from Morrison in Midland, Texas and Kay there was absolutely wonderful.

When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, weve been very happy with Viking.

I researched for a long time which refrigerator I was gonna choose, and I ultimately chose Viking ‘cause I liked how it looks. I’ve always known about Viking and so I bought my Viking refrigerator from where we got our plumbing supplies. The people there were great and I always liked them. I like the refrigerators quality, its size, lighting and the soft closing drawers.

I wanted upscale appliances and I wanted to buy American. I had a general knowledge of the Viking brand and I liked the products themselves. They were really pretty. I got a solid chef kind of a range. It was very attractive. It has good features and layout of the burners. But the range had a number of issues along the way. The last issue was the ignition wasn’t working in the oven. The repair people were prompt. They were good.

The Viking refrigerator has a modern commercial look. The quality is outstanding and my favorite feature is the Plasmacluster which is the air purifier that makes the fridge not smell. I can put as much food as I want in there and it smells the same all the time. Also, the representative I dealt with was knowledgeable and had gone to Viking showcases and training.

I liked the Viking brand and since my friends had their products, I purchased a Viking refrigerator. They were slow to deliver and it took a while to get everything moving. I like the French doors and the freezer on the bottom of my refrigerator. But my ice maker went out already so I’m a little skeptical about its quality. I have their stove-top as well and the metal piece has discolored on one of them. When I had the service man here, I asked him about it and he said sometimes that’ll happen to those black pieces in the middle of the stove, so I was disappointed by that too.

This range is everything that I would hoped for when deciding this high-end purchase. Looks fantastic and performs equally as well. Only gave 4 stars because it’s difficult to clean and oven rack placement could be a little better. There is very limited spacing between the three racks. Additionally, the center rack that has the bearings in it is rather difficult to remove and then replace. I’ve been impressed by all of the functions that I’ve used so far on this oven.

Ive had the range for less than a year and there were all these things wrong with it. We had to have the repair people out. I purchased it through Abt and they did not have a repair person out for six weeks. I was without a stove over Thanksgiving and up to about a week before Christmas. I was not happy. Abt said those stoves are solid. But theyre not reliable quality machines. Im very upset with the whole thing. Now we purchased a Viking convection, that we cooked a little bit. But its not the same. So Im not happy with it. I would appreciate a call from Viking. I should be given some kind of five-year warranty on this because I dont know whats going to happen. I dont trust the machine.

I got a Viking range, dishwasher and a smaller baking oven. The dealer was knowledgeable and my experience in dealing with him was good. The range has a griddle in the middle which is a high polished stainless look and I liked that. It is super easy to clean and it looks brand spanking new, spotless and shiny after I clean it. I also like how underneath where the burners are, its like a black enamel, so its easy to hide whenever its not so clean. Also, I like the quality of Viking a lot and so far, I’ve been happy with all the Viking products that I have.

My Viking Refrigerator is good, except it suddenly stopped freezing and we had to repair it. Weve had Viking appliances for 10 years and weve always liked them. For the fridge, I like its size and all its features. Weve never had a problem with them until this year and they took a week to fix my fridge, which was quick.

I have had friends who’ve had Viking and Im in the design/decorating business so Im familiar with them. Everything so far is good. When I first bought a Viking, there was a hitch with the broiler but they came out and the lighter thing in there was defective so they swapped that out and it seems to be working. I love my stove and my ovens. What I have baked in there has been amazing. Its quite a machine.

The Viking refrigerator came with the house and we noticed a couple of issues with the drawers. It’s not closing properly so you have to move it a little bit to get around with it. Also, one of the trays seem to not lock properly.

I purchased our Viking Refrigerator Model DFSB423D 48 side by side in 2005 and have had nothing but problems since 2006. Ice maker stopped working, tray at bottom fills, etc. Ice maker was replaced and its still having problems. After a year of services, Viking has said that the seal is unrepairable. They have offered us 50% off a new unit. So, we will be out of pocket $4800 for a refrigerator we dont even want. They need to replace the unit with no cost to us. There is a lemon law for appliances. How come no one has hired an attorney or started a class action? We are sending our final letter. We will wait for a response and then if the response is unacceptable, we will be hiring an attorney. Join us!

Viking had been recommended by several people including our son and daughter-in-law who had one for a long time. The range we received over two years ago turned out to be just froth with a series of problems and we had various Viking repair out there. We received a factory replacement about two months ago and theres been one little igniter issue. But that was fixed and were back on board again. If it wasnt for the repairmen who knew our problem, we still wouldnt have one. We would have thrown it away. It was terrible. We just plainly could not continue with a device that was so unpredictable. The oven knobs got incredibly hot and the fan was really noisy. And it repeatedly would shut itself off. I would never buy a Viking stove again. And the one we have now is working much better. It shut itself off, but it was the igniter and the repairman fixed it. But the knobs dont get hot and the fan is extremely quiet. And thats so much nicer than we the one we had that was extremely noisy which almost shake the house.Viking made some changes with their service and repair facility and model. They went to an outside supplier that made multiple visits but had no knowledge of Viking as far as training. But when we finally got to the Viking employee that takes care of the State of Washington, Idaho, Montana and Alaska, he has been great. If it wasnt for him, we probably wouldnt have that stove anymore.We went through a lot and there was not a lot of support from Viking. I started keeping a log on Microsoft Word and its now over eight pages. And of all the various different calls, their replies, the kept emails that are incredible. But anyway, its just been a long journey. You got more than what you want to know.I went on Facebook at one time on their website to say how much trouble I had had and they replied with, Oh, well call your Viking such and such. We dont want this to happen. But it didnt do any good.

The quality of our Viking Refrigerator is good. Its all metallic and easy to pull down drawers and wash and clean. But the thing that we are having an issue with is when you open the refrigerator, its very heavy because the door is custom-made. Then the stopper there broke last week. So we had someone come and replace it. But Im worried that its gonna happen again. Other than that, everything is good.

Well, in the event that a Viking representative would ever read these reviews, I thought I would add our experience. We have a 48 side by side professional unit which, thank heavens, the previous owners paid for, not us. I would definitely give 1 star if we were the ones out $11,000... The day we moved in there was a puddle of water on the floor under the freezer side. Since that day - 6 months ago - we have had a technician out 4 times for the same problem. He has tried multiple solutions. One day the freezer just quit working. So much ice had built up inside that the fan broke. Now the second fan has broken. The contents of our freezer have just melted for the second time. We eventually said, Forget the ice maker! Who needs ice?! Just disconnect the water from the freezer! And today, again, the freezer is dead and water is puddling on the floor. Its a mystery to us, and obviously the technician. Since we cant afford to replace this beast - and dont really want a gigantic built-in space with a tiny-looking regular fridge in it - we are going to buy a freezer for our garage and just use the fridge side! Maybe I can use the freezer to store extra light bulbs and paper towels...I will never buy Viking!

My friends have Viking Refrigerators in their house. I like the fridges size, lighting, layout, innovation, accessibility and the piece of tray at the bottom. Viking also has very good service.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.

The refrigerator was packaged well. The wall preparation information for this cabinet depth model was not accurate in that one of the two bolts used for anti-tipping did not reach the block on the wall. Dimensions given were not correct for the block (2x4) installation. The refrigerator holds temperature very precisely and the interior LED lighting is terrific. Shelves adjust nicely and so do the drawer units. All shelves and cubbies in the door adjust nicely. The one objection we have is that the refrigerator is quite noisy as refrigerators go. Even the owners manual mentions the whirring and other sounds that the unit makes. For a product that costs this much, one would think that it could be quieter. We will just have to get used to it!!

Six years with 30-inch dual fuel Viking oven resulted in four service calls, $800+ in repairs, and at least three weeks downtime. Nothing was ever covered by warranty and theres zero support from our friends in Mississippi. How they stay in business is beyond me. Shame on you Viking! I wish I bought Wolf.

Weve already had three issues with the range. First, the wiring harness for the burners that they installed was wired backward so they came and fixed that. Then, the thermocouple in the oven was bad and it cycled way too frequently. It took a long time to get parts but its fixed. The third issue, which isnt resolved yet, is theres a warp in one of the panels. As the oven heats up, that warp kicks loose and we hear a bang. These issues should have been caught by decent quality control and they werent. But the oven works and I love it. I love how easy it is to clean and maintain and it cooks amazingly.

Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.I called them & their blanket answer is thats not one of the recall ranges, albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & shed forward to management, but didnt think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, youd expect better response, customer service, and quality out of a product.

Im a general building contractor, so I research every refrigeration system I can find. I had an existing cutout where I had a Sub-Zero refrigerator from years past and the Viking box size was almost identical to the Sub-Zero that I removed. So far I like it very much. It keeps everything cold and crisp the way its supposed to, and its exact in the areas that its supposed to be and in the areas that its not supposed to be that way. Its an intelligent machine. I especially like the icemaker and the pizza box shelf at the bottom. Their products are good and as advertised. For the price and performance, Viking would be my number one suggestion.

When we bought our house, it was furnished with brand new Viking professional series appliances. We have lived in our (new) house for 6+ yrs. Over that time period, the fridge has given us non-stop problems. The $8K+ fridge is inferior in performance to any standard appliance you could pick up at Lowes or Home Depot for a fraction of the price. Issues: Was subject to a recall - took 4+ mos to get recall parts delivered for a recall associated with a major safety issue (heavy fridge doors literally falling off the hinges and hurting kids... not some minor issue); Freezer stopped working. Have had 3 different Viking certified contractors come out to service it and it still doesnt work. Weve paid over $1K in fixes - none of which have actually worked.Entire fridge stopped working. May be the motherboard. May be the compressor. Will take months to get the part in and replaced. The compressor is under warranty but Viking will charge us $150 to ship the covered part back to them if its not in fact why the damn thing isnt working. In total, were looking at a minimum of 2+ mos to get it fixed. This is not the 3rd world, but if you have Viking appliances youd be forgiven for thinking it given how youre forced to survive for months without a working fridge. We have a mini fridge and wine coolers we are storing our groceries in... because our $8+ thousand dollar fridge doesnt work and cant get repaired in any kind of reasonable time frame with Vikings stipulations about who can and cant work on it w/o voiding the product warranty. All of our neighbors with Viking appliances have had THE SAME ISSUE. All of the certified techs will privately tell you Viking sucks. Their customer service is atrocious. DO NOT WASTE YOUR MONEY ON VIKING. After reading very similar reviews, I cant for the life of me figure out how they are still in business.

We needed a new fridge, and we heard that Viking was a good model, so we decided to buy it. But ever since we’ve had it, it has been giving us nothing but a problem. We’re working with Best Buy to have it replaced as soon as they can get us a different model or unit, not even Viking. The compressor seems to be humming a lot louder and unusually higher. So it’s this annoying, high-pitched hum that we constantly hear. Also, the alignment of the bottom freezer drawer is a bit off. They tried to replace it with different Viking units from different warehouses, but all of the refrigerators had the exact same problem. So we did not go with a replacement, and we came to a mutual decision that we’re gonna have the Viking taken back by Best Buy and have it replaced by a completely different brand. We got the 36-inch freestanding unit and it is absolutely not one I would recommend. Best Buy asked us to reach out to the manufacturer directly, and they came over and saw the unit, and they didn’t really do anything. They told us that they were not gonna be able to help or do anything here and that we just have to talk to Best Buy. So while they were polite, they were utterly useless.

I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.

We had a Viking refrigerator for 15 years and it was built-in. It was good until it conked out. We had to go with the same refrigerator because we happen to have certain size constrictions. I called Viking because we needed a specific size and I was checking on all the measurements on the 48-inch. The gal told me that it should all work out as far as the fit because we didnt want it to get here and not have it fit in its space. I also asked about the pricing so that I knew I wasnt going to be ripped off. The new refrigerator is updated and it seems to have a better seal. Theres also supposed to be a thing inside where we never have to clean it. Id like my refrigerator to last longer than 15 years because its expensive. Thats like 1,000 a year when you add it up and I dont wanna have to pay that for a refrigerator. They said that the new one supposedly is gonna be lasting longer. Im hoping thats true and so far, it seems to be fine.

Ive always heard Viking was the best and Im happy with my Viking fridge. But Ive had to have it serviced a few times already. The fans inside keep freezing up. Ive had to have all the warranty work done twice already and I don’t even think Ive been in this house three years yet. The first time they came out, they had to replace the fans and the second time, all of them were frozen up. But the tech was able to service the fans and got it working again. Im also happy with the customer service that the guy that I bought the appliances from is giving me. He puts me right on top of the list, takes care of me and keeps me up and running again. It is a little bit of a disappointment. I paid almost $18,000 but the guys from Certified Appliance were good.

We had dinner with my sister and brother-in-law who have a Viking range. I got to cook on the range and I liked it. We saw an ad for the closeout on the stove at a local appliance dealer. We got the last Viking appliance that they had there. The range was sold to me at $1000 on the list. It’s a great cooking appliance and I love the heat control on it.

The range is amazing. It has the highest quality out there. I like the the overall durability and the ability to have dual-fuel as well. I also like the multiple oven with eight burners. When we bought the range, the dealer was very knowledgeable, informative, and got us what we needed.

The quality of the Viking refrigerator is okay. But I would have liked to have features that other refrigerators have and Viking does not, like an ice and water dispenser in the door. Also, the fridge has an ice maker that dumps ice in a tray in the freezer section of the refrigerator. If you pull out the freezer section, ice cubes in the back tumble out on the ground. I dont see that as being a positive feature of the refrigerator at all. Ive never had a refrigerator that tumbled ice cubes on the floor because the tray isnt holding properly. Other than those two things, I like the refrigerator. As far as keeping things cool, it keeps things cool. It looks attractive on the inside, too. You push the buttons and it keeps things where its supposed to keep.

I was all the way around looking at different places and I ended up buying the Viking fridge through the kitchen design place that I used. One thing that was attractive was the breakdown in price when I bought four appliances. I like the quality of the Viking fridge. It does the job well and I like the design. However, when the ice maker is in ice making mode, the arm is down and the drawer is full, then I open the drawer, a whole bunch of ice gets pushed out to the back and on to the floor. When I slide out the drawer, the arm takes some ice cube with it. Theres gotta be something that wasnt done quite the way it should be because I always have to put the ice maker arm up when I can see its getting full. Its not really engineered very well there and I wish that was a little different. But I like the way it looks and the way it feels sturdy when I use it.

I owned a Viking previously. I like the size of the oven, but I don’t like the noise the convection oven makes. Still Viking is better than the competitors and the dealer was okay.

I’ve been saving for a Viking Range for about three years. I got a gas range and I love how hot the burners are. There’s a burner in the front on the right and it’s a high heat for woks. I cook a lot so that’s what I enjoy about it. I love the quality and the range goes great with all my stainless steel appliances. I also wanted to get the microwave. It matched it, but HHGregg went out of business and I haven’t been to another appliance store yet to purchase it.

The range is large and stainless steel. And it feels like it has high build quality. I coordinated a fix on a gas leak through email. Viking had to send the repair guys out a few times to figure out the leak. They were attentive and followed up.

I used an online Viking dealer to purchase the range and the sales was very good. But the dealer sent out a really bad delivery crew and it cost a whole set of headaches. They sent the wrong person to do the installation and left a scratch on the floor. Ive been using my Viking range for six months and I like the look of it. However, it makes a large banging noise every time I turn on the oven and they told me that its normal. Also, its a product thats so expensive but weve already had one issue where two of the burners didnt light. So they came and fixed the burners within a week. Their customer service team was fantastic and I had a really good experience with them.

We liked the bulkier look of the hood that went with the Viking range and we couldnt find that particular hood in any other brand. We also wanted all of the appliances to be the same brand. We got the range and so far, the quality is good. I also like the griddle part of it. Its nice to have that option rather than having a toaster if Im heating up small things.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

We researched Viking and Wolf, and we decided to go with Viking. The sales rep at Best Buy kind of talked us into it when we went and started pricing out and looking at all the different merchandise. Then when we heard that we could get a 5% cashback by purchasing them, that was the determining factor. The look of our Viking range is stunning. We love how it cooks everything evenly. We bought the range and we bought the French wall oven. We like both of them. Weve been trying to clean the wall oven and we are a little confused on that because you put water because it’s a steam clean, and it’s just different than what were used to how an oven cleans. My husband put some water in it and then turns it on to self-cleaning. It just didnt clean as much as we thought. We bought the hood, the range, the wall oven, the microwave and we have been waiting six months for a fridge and freezer that we purchased as well. But I left a message this morning because I have not received any of my rebates when I went online and did all that. I called at 9:00 and I chose mountain time because we live in Colorado, and they said that they were closed, but it was almost nine oclock and I havent heard anything back. They have not returned my phone call, too.

I’m a huge Minnesota Vikings fan. So, I wanted my kitchen to represent my football preference. And I love my Viking refrigerator. My favorite feature is the free-standing, professional counter depth. You don’t get that a lot with the other brands. Overall, my experience with Viking has been great.

The dealer I was buying from was having a weekend event and they had reps from different appliance companies. I didnt want the typical LG or any of the regular brands like GE Profile or KitchenAid. I had KitchenAid gas range before and I wasnt happy with it because the burner wasnt totally heating. It had a little gap, so I had to keep turning whatever I was cooking so it would cook evenly. I also had a GE refrigerator and that was awful. This time, I wanted something higher-end and so we decided to go with Viking.Also, Viking was still more affordable. I purchased a whole kitchen and all my appliances are now Viking. It looks great and it’s definitely high-end. The range definitely cooks evenly and Im happy with it. The stovetop has been my favorite feature as well. Overall, one can tell the quality of Viking just in cooling down the stove or the oven door. I can feel the quality compared to the other standard brands.

When selecting our refrigerator, we went on Vikings reputation. Also, my husbands in interior design and that was also part of the reason why we chose Viking as opposed to a GE product, which we have at another house. However, we are a little disappointed with Viking. We’ve had the refrigerator for less than a year and all this stuff started happening right around a month’s time. We were having problems with the ice maker and when I called Viking repair service, they put in a service call. Somebody came out but didn’t really do anything other than change the ice maker. He said that it should be working within 24 hours but it still is not. They came for a second service call after that. The contractors follow-up was not up to what I think Viking would expect from their name though. Ive had to follow up twice with the service repair people to find out what was going on with my refrigerator. They have been telling me that they needed to order another ice maker and a different part but based on the recent weather in the Southeast, it was being delayed. There are also other things that I have to have the repair person look at. We have a bottom refrigerator and the door clicks every time we hold the door open. Other than that, I had received a part that is supposed to be on one of the doors so that you can have butter or whatever else you want to use in a climate-controlled environment. But it doesn’t fit in there and nobody that I’ve called at Viking has been able to give me an answer on how to have it fit. But other than that, we like the refrigerator, me probably more so than my husband.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. Theyre not in-house so they had no clue and they didnt set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and IIm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and were not allowed to have gas. Ive had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven thats on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.

Our Viking range is a powerful, nice piece of engineering. It works. Its really sturdy and it looks good in the space, too. I like that its not super digital and its more analog because that crap breaks all the time. The only thing that we weren’t totally sure about was when you turn the oven off, theres like a fan that gets the heat out, and it will continue to kick on and off. Thats the first time weve had anything like that.

Back in November, we bought a refrigerator and a stove. I got a GE profile then and it didnt work. The part was back ordered so they brought out another one and it had the exact same problem. So I went to look for more stoves but then I didnt like all the electronic crap. Every time I leaned up against the front of the stove, it would go crazy because of all the electronics. All I wanted was an old fashioned stove that bakes but looked updated. I looked at other stoves and I didnt like them. When went online and read about Viking in Consumer Reports, it was the only oven that people said worked. I hated to spend the next $2,300 that I didnt have, but I didnt want an oven that I couldnt use. So I got a Viking.I thought my Viking Range was gonna be spectacular. But then its not and Im a little disappointed. When their guys delivered it, the bottom panel just above the legs wasnt secured. I pushed on the upper corner thinking I could just push it in and that didnt work. So, the delivery guy came and he had to screw it in. He then told me that I had dented it with my finger pushing on the corner. I told him I didnt think so but he made me sign off on something that said that was so. After he left, I saw that there were dents on the other side in the same place I hadnt touched. I dont know where those dents came from, but I didnt do either one of them. So I called and had to ask for a new bottom panel. Their reps said that in the first week, they replace anything. Since then, Ive been liking the range pretty well. However, it doesnt bake as well as I thought it would, it being that expensive of an oven. I had previously traded my GE in because I had so many problems with it. I thought that because my new oven was a Viking, it was gonna be better than it is. Its hard to see through the dark window and even when you have the light on in the oven. Its hard to see whats going on. It seems to take longer to cook than I thought it would. Furthermore, I dont notice a lot of differences between the convection oven feature and just the bake feature. I dont know if I like the grill either as I thought it was gonna be thicker. Sometimes, when I put a heavy pot on it, it seems like its not real sturdy and I dont know how itll hold up over time. The grills are not as heavy as those on some of the other ones which is something I like because it was awkward to pull those heavier things off. Also, Im not too wild about my Viking being up on legs but then Im getting used to it. Still, I like the stove really well. I like that you can simmer on it. However, when its pre-heating, it buzzes sometimes and it sounds like something in the back is vibrating. When that happens, I can hear the fan which is kind of loud but then it goes on only for a few seconds every once in a while. I also like the black background and the black liner underneath the burners as it is fairly easy to keep clean. I like the controls too. This is in contrast to the stainless steel on the GE profile as I couldnt keep that clean. I also like the look and the slide in. But then, Im gonna have to get my gas outlet and have a plumber put it at a different point that is lower to the ground. My range sticks away from the wall so doing that would allow it to sit up against the wall. Though maybe Viking is still working out the bugs with their range as they havent been making these for very long, I thought from their reputation that my Viking was gonna be a little different. Still, Im pretty happy overall.

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

We had another brand of range initially but it wasn’t performing so we switched to Viking. Weve had the Viking range in our home for two months and weve been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

Our Viking range has been pretty good and I like the griddle top, but weve had three times now where I don’t know if something is wrong with the board or the plug. It just stops working and we unplug it, put it in a different plug, and it still wont work. We had someone working on the washer and he was here three weeks ago. He said he was going to look into the range, but I haven’t heard back from him so I need to call them.

In our old place, we had Wolf and we really liked it. When we moved, the new house had a Viking stove. We looked into changing the stove to a Wolf, but my husband did some research and realized that Viking is a really good, reputable brand. When we looked at the appliance store, we saw the fridge. Then we also got the dishwasher and the steam oven just because everything needed to match for my husband. We’ve had them for a couple of months and so far they’ve been good. We like the refrigerators different controls and the compartments. The only thing that would be of benefit to us is having the water in it. But otherwise, we’re extremely happy and satisfied with Viking.

Viking makes a professional line of stoves that are great for a home kitchen. You can cook using large pots, grill, have a convection oven, etc. I love the variation of btus for the burners. They have a large selection of stove and drop-in stovetops to choose from and they are built in the United States.

Electronic control in door failed within the first year - replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed premium and professional dishwasher (actually, according to its back, made by Electrolux as is the Viking Pro refrigerator) - no one at Viking will discuss this, and at least one customer service person told me I was out of guarantee and out of luck.Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.

I liked the actual look of the Viking. Its the commercial look that I wanted for my kitchen. I was redoing my kitchen. I love the quality of my Viking. Its great. Its really nice that its just like an old-school type. You turn the knob and it goes on. Theres no timer. Its very simple. I didnt realize it until I brought it in the house because I was used to the oven, but I do like it very much. Its very easy to clean.

My builder put in the Viking products and Ive had a lot of problems with them. One of the ovens is totally incomplete. I spoke with the local Viking authorized dealer and they were willing to give me a 25% discount on the part. I told them that they should give me a 25% discount on the all-new Viking Range because its a disaster and I dont wanna have to pay twice for it now. But they wont cooperate. Also, my Viking refrigerator is leaking again. My experience with Viking has been bad because it cost a fortune to fix anything. Its $750 just to move the appliance away from the wall. Ive also had multiple leaks, and its difficult to get people that work on Viking work efficiently and effectively with Viking.

I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

I had a Viking Range that I bought 25 years ago. I finally used it up and got a new one. I like the way the lights in the new one work a little better and the simmer setting. And I like that the burner pans are sealed. With my previous unit, there was a drip tray underneath that we had to keep cleaning all the time. The improvements are nice. I use my stove like a restaurant does and it has never broken down. Also, mine runs on propane and they lasted over 20 years. I dont know another brand that can do that.

I’ve known about Viking Ranges for a long time and our architect wanted us to buy a Viking Range so we went with them. The quality of our Viking range is good and I like that it’s easy to clean. I’m not crazy about it due to the fact that all the burners are the same and they get the same amount of gas. There are other stoves out there wherein the different burners have the different BTUs. That would have been better if I’ve been given a choice.

My designer recommended Viking, and weve already had two problems with it, so its really not my most favorite product in the world. Some type of sensor froze over and it lacked control. I had to throw all the contents of the refrigerator and freezer twice. Its been repaired now. But it took over a week to get it fixed. I would not buy a Viking again.

Ive known Viking Refrigerators for so long. I like the look and the style of the refrigerators. They also have a better quality than the rest of their competitors. The refrigerator that I have bought is average and Ive spent $9,000 on it. However, I’ve already had a service call out here because the thing wasn’t working properly. Based on the fact that they had charged much more, their product and service should have been stellar. Even so, somebody quickly got out here and that guy was great. I also Iike the construction of the solid door. And also, I like the fact that the inside thing is made of metal. Purchasing from Viking was a good experience up until the point where they were to deliver the item, but then it all went to crap. When they delivered the item, they gave me a delivery date, but they didn’t meet that. And then they gave me another delivery date and didn’t meet that as well. So it was just a big fiasco. It took three days to finally have the item installed. Since that was a Monday, they didn’t even have it installed and so I installed it myself. Also initially, Viking was responsive. I had bought three different products. I bought a Viking Refrigerator, the beverage center, and the ice machine. And two of them were delivered on one day. The beverage center was deemed late by Viking. They said they didn’t have it yet. So, once again, the second time they came in, they’re supposed to deliver it but they didn’t show up. They called me and told me that it wasn’t gonna be delivered for another couple days. And then again, it was supposed to be delivered between 12:00 and 5:00, and they showed up at 9:00 at night. The second time they delivered, the service level just sucked. These dealers are representing Viking. I know its difficult because they’re not just selling Viking, they’re also selling other products. But at the end of the day, it puts a bad taste on my mouth that Viking works with these people. If Viking wants to say that they are a service-oriented company and believes in their customers, then they ought to pay attention to who’s actually selling this product and who’s delivering the product in the homes because it only takes one experience to turn somebody off. So I don’t know if I’d ever buy another Viking again. I would also tell others that if they ever want to go buy the product, that would be fine but I would also tell them to make sure they do their research.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

My Viking refrigerator was provided by the builders and has been looking okay so far. I’ve been using it only a couple of months now. However, I do not necessarily like the design of the fridge. It doesnt have a water dispenser. I had expected a refrigerator with water dispenser, but apparently, Viking doesn’t make those anymore. I also would like to have a doorstop. The way the refrigerator is installed, it is very close to the oven handle, and if I open it down there, it hits the refrigerator door and puts a dent. So, I have to be careful. If it could have a doorstop that I could adjust and limit the opening of the door, that would help.

We moved into our new house less than 4 years ago. All our appliances were brand new from Viking. We had issues from the very beginning with a dishwasher that did not work, range and now the freezer and refrigerator broke. My husband called for service earlier this week but nobody could come until Wednesday next week. Tonight we had to throw out everything from the freezer and refrigerator. I regret that we bought these expensive Viking appliances. I don’t recommend the Viking products due to high price, poor quality and service.

We bought a house that had Viking range and I like its efficiency. The features are also top-of-the-line.

Ive had 20 years of experience with Viking before and never had a problem with it. Its quality and they last a long time. But these last six years that I had wasn’t as good as the first time I had an experience with their refrigerator 20 years ago. The quality of it wasn’t as good and I had trouble with my installation. They didn’t really install it very well so I had to have them come back again. And I also had a defect in one my shelves that had to be returned. Other than that, I usually call the manufacturer in Mississippi if I need anything and they are the most excellent to deal with the troubleshoots. I can call them if I suspect that I have a problem and they’ve been the best. If you call the purchase department, theyre very good at saying, “Well, I dont think that, Maybe that’s not it, or Yes. You can order this part, or You can’t order this part. So, I depend on them a little bit more than a local person.

We had to replace our six-year-old Viking which was in our house when we bought it. Only another Viking would fit in the hole for the fridge. We got a new model and it has been great. The company that brought the fridge out did a fantastic job. We like the lights inside which are really bright. Its also a lot quieter than the old Viking we had. It also has sliding drawers on it that you’d touch and they just shut on their own. One time, we called to talk to somebody at Viking about the warranty and my wife said that went really well. Overall, the refrigerator we have is very nice and were really happy with it.

Viking was recommended to me. Everything seems to be good so far with our refrigerator. I like its unique system about the vacuum pressure in it. The design’s fine. I’ve owned Marvel, and I’ve owned Viking, and another one. Theyre all good but this Viking is a more modern one than what I’ve had in the past. The quality is so far, so good.

Famous Tate delivered my Viking refrigerator like I expected. Though I wish the ice maker would work a little faster, the ref is functioning as expected.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

We know and we like Viking so we go Viking all the way. We have two stoves, one gas, one electric, a microwave, and a dishwasher. Theyre easy to use and everythings upfront. Everything else we buy these days, including a car, comes with a tutorial on DVDs and 48-page pamphlets just to introduce the other pamphlets. But Viking we just look at it and there it is. Our Viking refrigerator is only a few days old and so far its been fine compared to the other one, which was a disaster. Its very steady and has a door alarm. In case I get caught in a fugue like state I can always be reminded by the alarm. And everythings uniform in terms of refrigeration throughout the compartment, which we like. I also like that it has a barrier bar between in the back of the right hand door so when we’re closing it it really seals. The ice maker is good. We can turn it off if we dont want it and there are no issues about leaks and going into trays. It is very self-contained and efficient.The Viking dealer have very friendly folks. They told us about others brands, more for contrast. They didn’t try to sell us anything else. Once they saw we were going Viking they reinforced things and they were very efficient. There was a lot of communication. They called us back and forth. The driver with the appliance had called us three times telling about his route. They did exactly what they said they were going to do, price wise and in terms of the delivery date and the people who brought it in. The delivery folks were great. They spent over an hour leveling things and they did a great job. They were very careful and neat and one of the best deliveries weve had since we were here.The only thing that Id have to get used to is the bottom drawer which is a long drawer and gives good storage for the cold zone but theres nothing about that that we use right now. Although I could see for the future we might be loading different sorts of perishables in there. We have to open both doors to get that lower drawer open. Its not a problem it just culturally I hadnt been doing that. And should a friend ask me about Viking refrigeration I’d say, “If youre rich, get it.”

Viking was the one recommended by the sales representative at Best Buy. Also, I checked some reviews online and it was so good. I wanted to try a new brand and I decided I wanted to get that one. What I like the most is that the fridge is very spacious. More than a regular one. However, I had to call Best Buy because it stopped working. They fixed it for free because I had it for less than a year at that time. So, I had my doubts but it has been working fine since then.

We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.

I used to have a Viking range and my mother has a Viking Refrigerator. So, when I was looking for a refrigerator, I was thinking of Viking and a Sub-Zero. Since Vikings range was excellent and I already had a Sub-Zero before, I tried out Viking and its better than Sub-Zero. I love the lighting and its a beautiful refrigerator. It has superior quality. Also, we’re vegetarians so I’ve got a lot of vegetable in there and it seems to keep my vegetables fresher longer which is better than my last refrigerator. Overall, it’s an excellent refrigerator. Its also good for resell of the house. I love it and I’d buy it again.

I have owned the Viking Professional gas range for about 16 years. When it was first delivered the oven door was adjusted wrong, the glass had slid leaving an 1/8 opening and closed improperly. Viking factory representative told me that the door adjustment wasnt covered under warranty. After paying $5,000 and no warranty for shoddy work. I called Viking representatives in almost every state. Finally found a dealer that gave me information how to correct the problem myself. I had a local serviceman out several times that charged for service and said, Dont expect warranty service. That is exactly why he stopped carrying Viking gas ranges. The range has never cooked or baked correctly from the day it was installed. Viking only gets a 1 star because it is the lowest I can give them. I would never buy another Viking product.

I do a lot of cooking and I wanted a range thats really good. I ran into Viking on the internet. And then, I went to appliance stores to look for them. I got one and I love it. My Viking Range cooks so much faster than whatever I had before. I got the one that has the gas on top, because I want a gas range. I like the electric below and the roll out shelves that has it in there. Theyll pull out heavy stuff. I like the fan and our only trouble was when we tried to hook it up, the gas hook up was not in a very good position. The guy that we had here to work on it had to add to it, because the pipe for the gas did not come out the back. And then, he had to build a pipe up higher because I dont have gas on the bottom. The fan blew out, so we had to have somebody come back in and they didnt have service people around us. We had to wait about a month to get a new fan for that bottom part. But they were really nice when they got here. They adjusted my burners for me.

We worked with the person that our builder referred and he was really nice and helped us out. We purchased the Viking refrigerator as we like its look. We then picked out other Viking products to go with it. However, the refrigerator has leaking problems and I’ve been waiting for about two weeks now to get any sort of service from Viking. It’s been really awful. They only have one person in the Des Moines area who services the product, and when the rep called to set something up, she was really rude and refused to service my refrigerator. So now, it’s supposed to be with the regional manager and I keep calling back every day and nobody calls me back. Its a very poor, runty service with Viking.

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

My only two choices was Viking or Wolf and for the price, Viking gave me what I wanted. The dealer that I bought it from were on the ball. They got it for me earlier than I thought I was gonna get it. One of the cast-iron grates was cracked and they got it replaced through Viking within a week. I like everything about the range. It fulfills my expectations and does what its supposed to do. It looks great and Im very happy with it. The fact that we just took off all the top panels to wash them is a miracle in itself. It lights when I want it to. It keeps the temperature where I want it in the oven.

In the middle of December we went to a place called Famous Tate here in our city and we started looking around. We actually went there to purchase KitchenAid appliances but when we found the Viking, we liked it better. We needed a counter depth fridge and Viking seemed to have more interior space than all the other counter depth ones that we could find. We loved it. The only thing about it is that the ice maker doesnt make ice very quickly and it is just making 10 cubes a day. Their salesman was super nice though. We ended up buying the floor model that they had so we got a big discount in price too. Viking Refrigerators seemed like a higher end product that was built really well.

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

My husband wanted a Viking Refrigerator so we bought and paid for it. Best Buy brought and installed it. But they left me with a noise as if I was standing on a runway and an airplane is operating on it. We could not turn on the TV and hear it. We had to shut off all the doors, and even then, we heard it. It was horrible. I called the dealer three times to come. They came, claimed that they fixed it, but they fixed it for two seconds and left. On the third time, I lost them completely and they wouldn’t come back to fix it so I called Best Buy and spoke to everybody there.They transferred me to the Viking office. Some lady said they can send me a repairman, but not till next week. I told her that they have to send somebody right away, but they did not. The day went by and I couldn’t get anybody because it was already evening. I called them the next morning and they finally had somebody from Viking called me. He found a third party and they came. But they left me with a wire hanging into the fan. It was when they transferred it, and that made the noise. At this point, I had a lemon because the fan was damaged. At Best Buy, even the person who sold it told me that his hands were tied and can’t do anything. The manager who came back from vacation was supposed to call me to tell me that they were exchanging the refrigerator, never called me. I had to do everything myself and went back to the store. They said I can choose something else. I chose the JennAir and I wanted to upgrade already. They said that they would come towards me, but I have to pay close to $500 more. I thought about it and calculated it. I also spoke to my son-in-law who just investigated which refrigerator was the best. He said that as long as I have to pay the difference, I might as well pay a little more and get the Sub-Zero. At the headquarters, Lionel was the only guy who was very nice. I talked to him and he called me back the next morning. He asked me what was my decision and I told him to pick the Viking ref up and take it out of here. They left me with a hole for two days and some of my food got spoiled. I got my Sub-Zero on the third day, and we are so happy we made the change. The experience with Viking was a nightmare. We were very unhappy and so aggravated. I also think that Best Buy was at fault here, and their installers. I will never buy one more item from them. But I have a Viking stove and Ive had it for more than 28 years. Ive been very happy with it.

Our old Viking Refrigerator was unimpressive for the price. It was just an ordinary refrigerator with a Viking label on it. It was eight years old and a particular part broke. We could have fixed the thing for $200 but they discontinued that part and it was not available. They supposedly keep spare parts for 10 years, but I suspect that this part was defective or broke a lot, so they ran out. So our opinion of Viking is not very good.We bought a new refrigerator and it was the only one that fit in the space that we had. It also costs $1,000 more than other virtually identical refrigerators made by the same company. There were also other better refrigerators that are too tall. The new refrigerators drawers and shelves worked better than the old ones. Its a decent refrigerator, but all refrigerators in that price range are at least as good. Theres nothing special about it.

The house that I have has a Viking stove. I thought I should get a Viking refrigerator to have a matching brand name. However, this is the worst purchase experience I have ever had in my life. The refrigerator itself is quite heavy. I oversaw the unloading and the product being brought into my house. The man unpacked it, set it up, and the door would not stay closed. He tried a number of times. I asked the installer to report the issue to Best Buy where I bought my product. He did then I made a follow-up call. They told me they were sending a second Viking refrigerator. Both refrigerators were unpacked here in front of me. I have no doubt that they were brand-new products. The second refrigerator was not cooling. I went in-person this time and asked to speak to the store manager. I had to wait some minutes and thats understandable with all of the horrible problems with this Coronavirus stuff. I told him the refrigerator was not cooling. He sent down someone and again, nothing. I almost wanted to ask him to please bring back my JennAir which was perfectly fine but it was old. He said he was not gonna send another refrigerator. He is the rudest human being I have ever dealt with. I looked up an appliance service center and I ought not to be having to do that on a brand-new, very pricey refrigerator at over $11,000. I dont buy cheap because I want to buy good. The issue was there was not enough refrigerant which was a fairly easy issue to resolve. But I had to call an appliance repair person myself and I had to pay money myself on a brand new refrigerator. I wont ever recommended a Viking refrigerator. Im more than very dissatisfied. I would never buy a Viking pencil if Viking sold pencils. I wont ever deal with anybody having anything to do with Viking.

Ive known about Viking for many years and they are of upper level quality in the market. In fact, I just remodeled the whole kitchen with Viking products. However, the refrigerator’s got a couple of problems that we need to have fixed but I can’t get service here in our area. Vikings is working on trying to get service set up but Ive been waiting about two weeks now for it. The same goes with the dishwasher. It had a little leak in it and they’ve got a service call set up for that but the people are not responding. The three repair people who were doing the Viking warranty work do not do it anymore and the closest ones in the Cincinnati area are about 30 miles away but they got a 20-mile limit. Vikings will probably come through with the warranty but it’s a slow process right now. And having bought the refrigerator, the dishwasher, the cooktop, the vent system, etc., I am expecting a little more. Nevertheless, I would recommend the products.

Im very disappointed with Viking Refrigerators. I bought many of Vikings appliances, and theyre supposed to fix our refrigerator, and they don’t fix it for me. I bought it open box from Best Buy, and the only damage they told me was the exterior with a small dent, but to my surprise, after I bought it, the interior was also damaged. I requested Viking to replace the inside, and they don’t want to do it. This has been going on for three weeks, and Ive called them eight times.

I saw Viking in other peoples home and Ive heard about it before. I liked the look or their design. My builder bought the Viking refrigerator when I moved to the new construction five years ago. The refrigerator part is okay. I like the shelving and the refrigerator is very spacious. The look of the refrigerator looks great and looks very modern. Functional-wise, its a big refrigerator and it has a lot of space, but other than that, its just a refrigerator. Also, I had an issue with the freezer recently. It has a drain pipe to a pan underneath it to drain water. The pipe got blocked and there was icing there. I had the repair service to repair it. I learned from the service guy that I need to do maintenance every year to move the refrigerator out and then its back to prevent any blockage. I had a bit of interaction with the vendor and their service was okay, although it will be helpful if the appliance dealer could have a stronger service department.I have about everything from Viking. I also have a dishwasher, microwave, range, and the hood above the range, but the dishwasher has many problems. It has been serviced by the technician three or four times already. When I had the dishwasher problem, I called the service company and it took seven to 10 days for them to show up. Sometimes I had to wait for a long time for them to show up. I may not want to buy Viking at all because although I had good experience with the refrigerator and everything else, if one has a problem, I may have to buy another different set. I need to have matching appliances. Viking has to take care of everything including the one that I have a bad experience with, the dishwasher.

I heard about Viking over the years being quality, so I was excited when I could finally get my own. I got my stove in November and we would hear this loud noise as we were heating up the oven and I didnt worry about it. It sounded like metal bending and I said, Oh, its just new. It just needs some time to loosen up, warm up, get used to -- just to be operated. But it kept happening. My daughters like, Mommy, I dont know. This doesnt sound right. It keeps doing this. We finally decided to call. First, I called the place that I made the purchase from and he didnt return my call. So, I decided to call Viking directly and they were very helpful, told me there was a recall on the part of that particular series, and then the ball started moving. They took care of it, told me what was going to happen and what we needed to do. Right now, Im waiting for parts to be delivered to me. I already have a contact person that they gave me that will do the installation of those parts. They recommended me not to use the oven. I can use the stovetop, but not the oven. So, thats what Ive been doing for the last two weeks. I love the stovetop. It gives very even cooking. Also, I like that you can take the whole top part. Each piece comes off so I can get to every part to clean it.

We chose the Viking range for the BTU that it is putting out. Ive also heard that they are very long-lasting. They professional ranges compared with our standard ranges. I love everything about it. I love the broil temperature that they have in their oven. I love their racks because it slides out, while with other brands, it doesnt. If they like to cook a lot at home, Id definitely suggest picking a Viking over anything else out there if you like to cook at home.

We saw Viking at the Hahn Appliance store and my wife specifically liked the style and look of it. The one we bought was the 48-inch and it had the ice and water in the door, and we had a small fire inside the freezer door because the wires melted together. We stood toe-to-toe with Viking ‘cause they just wanted to replace the part. I said to them that the freezer caught on fire so they should replace the refrigerator and they did. They were easy to work with. We got a new one replaced about a month ago but it does not have the water and ice in the door. Other than that, we’re very pleased with it.

I was a little intimidated by this range coming from my flat top electric. But, its easy to use. Its accurate, the oven heat up quickly. My only qualms are that there is no audible tone when the oven has preheated and there is no clock and/or timer. Its a beautiful piece of equipment though.