I installed this hot water heater in May 2016 and it has been working fine to date. I replaced another quality 80 gallon hot water heater that was 22 years old and was still operational with no leaks and original heating elements. The water heater is hooked into a geothermal water furnace and provides sufficient hot water for my family of 4 without ever runnig out of hot water. I suspect this Westinghouse 80 gallon 4500 watt hot water heater will last as long.

This is a great product and is working wonderfully. It was in great shape and was easily installed by the plumber. On the other hand, shipping was a nightmare scheduled 12/28/2017 (verified via web and LIVE person) finally arrived 1/2/2018. We had been without hot water for 10 days and had a plumber was lined up for installation after our scheduled window of delivery (9 am to noon). No delivery and no call. I talked to the manufacturer who reported that the product had been delivered to the delivery company. The delivery company had no record that the product had arrived and I had to call back the next day to see if it came in. The next day, the delivery company received the heater, never called and when I called them they were unable to schedule the delivery for the next day. Hence, I was unable to have hot water for an additional 5 days.The person that I spoke with both times acted like it was a bother to help me figure where my water heater was in THEIR delivery system.

I don't know if this has spotty quality issues or what - I have had no problems with this water heater at all. You have to be aware that this is a new design - a water heater without an anode and regularly each month drain five gallons according to the instructions and no problems. If you don't I can imagine rust building up and causing all sort of problems. Again this is an anodeless system so you must drain it. What I liked about this heater is that it doesn't have all the claptrap that many heat pump systems have and should have a much better reliability.

Excellent unit. So nice to get a hot bath! Delivery professional and on time. They called when they were on their way and brought it into my home! Paperwork reads you must have a licensed plumber install the unit or void the warranty. We had planned to install ourselves as it isn't difficult, but called a plumber to be safe. Overall happy with the unit and process! Just plan for a plumber's fee if you want the warranty to be valid. Update...6 months later unit caught fire due to defect. Trying get a replacement. On our 5th day with no hot water again with 6 people in our home. Have to pay the plumber again and dispense of defective unit on our own.

I have been the last one in the shower the past 14 years. Needless to say my 50 gallon unit was just too small for me not to freeze. So when my old heater started seeping I started shopping. To my discovery HD and L**wes no longer carry simple 80 gallon heaters. The big box stores want to sell you a hybrid, so I was looking at a 80 gallon hybrid for 1800 bucks and a potential jackpot once the heat exchanger failed. Something made me look at Amazon and I found this beauty. Ordering was simple and the delivery date and time was selected. The truck pulled up at 0915 and the guys rolled it into my garage in its crate. This thing a monster, just about 6 feet tall and fatter than my old unit. My water connections come out of the wall, so be prepared to raise them up at least 12-18 inches. Other than that it was a simple install. I spent about 2 hours start to finish. Yes, you will need a work platform or ladder to reach the top for your connections. The initial heating took about 3 hours for the first shower but 12 hours to temperature stabilize. We also noticed that the flow rate seems to be faster as our farthest shower now seems to heat up faster. I don't know how this will effect my electric bill (I think it will be a wash), but its so nice not to have to schedule my shower for an empty house.