Appliance Types
- Air Conditioner
- Automobile
- Chainsaw
- Circular Saw
- Dishwasher
- Drills
- Dryer
- Drywall Screw Gun
- Furnace
- Gas Fireplace
- Gas Grill
- Gas Patio Heater
- Grinder
- Heat Pump
- Impact Driver
- Impact Wrench
- Microwave
- Nailer
- Orbital Sander
- Pool Heaters
- Powerwall
- Range
- Refrigerator
- Television
- Washer
- Water Heater
Appliance Brands
- A.O. Smith
- AccuCold
- Admiral Craft
- AGA
- Airrex
- Amana
- Ambiance
- American Range
- American Standard
- American Water Heaters
- Aquacal
- Armstrong
- Asko
- Avanti
- Avenlur
- Azure
- Beko
- Bellfires
- Bertazzoni
- Blackstone
- Blaze
- Blomberg
- BlueStar
- Bosch
- Bradford White
- Bromic
- Bryant
- Cafe
- Calcana
- Capital
- Carrier
- Char-Broil
- Char-Griller
- Chrysler
- Coates
- Coleman
- Comfortmaker
- Commercial Chef
- Continental
- Cosmo
- Cove
- Crown Verity
- Dacor
- Daikin
- Danby
- Danfoss
- DaVinci
- DCS
- Deco
- DeWALT
- Ducane
- Dyna-Glo
- Dyson
- EcoSmart
- Electrolux
- Element4
- Empava
- Equator
- Eurodib
- European Home
- Everdure
- Farberware
- Fhiaba
- FibroPool
- Fire Sense
- Fisher
- FiveStar
- Flare
- Flash Furniture
- Focus
- Ford
- Forno
- Forte
- Frigidaire
- Fulgor Milano
- Gaggenau
- GE
- General Motors
- GlowBrand
- Goodman
- Grundig
- GSW
- Haier
- Hayward
- Heatstar
- Heil
- Hestan
- Hisense
- Hitachi
- Hotpoint
- iio
- Ilve
- Impecca
- Ingignia
- Insignia
- JennAir
- John Wood
- Keeprite
- Kenmore
- Kenyon
- KitchenAid
- Kucht
- La Cornue
- Lennox
- LG
- Liebherr
- Lifetime
- Lion
- Luxaire
- Lynx
- Magic Chef
- Marvel
- Maytag
- McQuay
- MicroFridge
- Midea
- Miele
- Migali
- Monogram
- Montigo
- Mr Heater
- Napoleon
- Navien
- Nexgrill
- Noritz
- Panasonic
- Patio Comforts
- Payne
- Pentair
- Perlick
- PITT
- Premier
- Raypak
- Real Fyre
- Regency
- Reliance
- Rheem
- Rinnai
- Roma
- Ruud
- Saber
- Samsung
- Schwank
- Sharp
- Smeg
- Solas
- Sony
- Spartherm
- Speed Queen
- StaRite
- State Water Heaters
- Stiebel Eltron
- SubZero
- Summerset
- Summit
- SunGlo
- SunPak
- Sunpentown
- SunStar
- Superiore
- Takagi
- TCL
- TEC
- Tempstar
- Tesla
- Thermador
- Thor Kitchen
- Toshiba
- Town and Country
- Toyota
- Traeger
- Trane
- Twin Eagles
- U-Line
- Unique
- Vaillant Group
- Valor
- Verona
- Victory
- Viessmann
- Viking
- Vizio
- Weber
- Westinghouse
- Whirlpool
- Whynter
- York
- ZLINE
Article Categories
- Air Conditioners
- Appliance Care
- Appliance News
- Dishwasher News
- Drying Machines
- Furnaces
- Gas Fireplaces
- Microwaves
- Pool Heaters
- Refrigerators
- Stoves - Ranges
- Tips and Tricks
- Washing Machines
- Water Heaters
More Articles
Buy Amana Refrigerator OBX ASI2575GRS
Amana - 24.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Stainless Steel
Find big savings on Amana Refrigerator(s) at Appliances Helpers. Open Box and Floor Model Discounts Available on Major Brand Appliances! Low Prices. Simplify food storage with this 36-inch Amana side-by-side refrigerator. The electronic temperature controls are easy to set, and the dual-pad dispenser puts water and ice at your fingertips with the need to open the door. This Amana side-by-side refrigerator has large-capacity adjustable door bins, three glass shelves and two drawers for versatile grocery organization.
Manufacturer: Amana
MODEL: OBX ASI2575GRS
MSRP: $1099.99
Related Error Code Pages:
Amana Refrigerator Error Codes, Amana Range Error Codes, Amana Microwave Error Codes, Amana Dishwasher Error Codes, Amana Washer Error Codes, Amana Dryer Error Codes, Amana Furnace Error Codes, Amana Air Conditioner Error Codes, Amana Heat Pump Error Codes,
Related Troubleshooting Pages:
Amana Refrigerator Troubleshooting, Amana Range Troubleshooting, Amana Microwave Troubleshooting, Amana Dishwasher Troubleshooting, Amana Washer Troubleshooting, Amana Dryer Troubleshooting, Amana Furnace Troubleshooting, Amana Air Conditioner Troubleshooting, Amana Heat Pump Troubleshooting,
Related Repair Pages:
Amana Refrigerator Repairs, Amana Range Repairs, Amana Microwave Repairs, Amana Dishwasher Repairs, Amana Washer Repairs, Amana Dryer Repairs, Amana Furnace Repairs, Amana Air Conditioner Repairs, Amana Heat Pump Repairs,
Related Parts Pages:
Amana Refrigerator Parts, Amana Range Parts, Amana Microwave Parts, Amana Dishwasher Parts, Amana Washer Parts, Amana Dryer Parts, Amana Furnace Parts, Amana Air Conditioner Parts, Amana Heat Pump Parts,
Buy Amana Refrigerator OBX ASI2575GRS
It’s very loud. Sounds like it’s dialing up something. Also you have to cool on high or freezer will not be able to freeze items. This is my opinion and I am sure others don’t have these problems. But I would not recommend this refrigerator to anyone.
This is the worst washing machine Ive ever used! You cannot soak any clothes because if you walk away with the lid open during the filling cycle and you do not close the lid within 10 minutes it pumps the water out. There is no way to delay the wash cycle in order to soak a load of clothes. The rise cycle fills with cold water, does not agitate, and immediately pumps the water out. When it has finished pumping the water out (there is no way to stop this action) I then need to turn the selector knob to rinse in order to rinse the clothes. This results in my using twice the water for the rinse. Talk about a crummy machine. I had a repairman out to replace the control board, but it only worked for a week. My advice - DO NO BUY AMANA PRODUCTS!
I was coming down the stairs to get my son a bottle at 6:00 AM and heard a strange noise. As I walked into the living room, it was filled with a foul smelling smoke. I yelled and woke up my father who came running down the stairs. My father unplugged the fridge from the wall and put the fire out. Our slate flooring is burnt, and my son and I had mild smoke inhalation.It has been over a month and we are waiting for parts to cover the repair or they will give us $200 for a new fridge. Our fridge was older but, just like most everyone else, it was the compressor that failed. I think Amana needs to recall their refrigerators and come up with a new design.
From day one, it hasnt been a good purchase. Barely dries anything, you have to slam the dryer door to get it to close. Wrote Amana and even 3 days after purchase, would not guarantee a free service call to fix the door problem. My mistake was not returning the piece of crap to Home Depot and buying another brand.
The dishwasher exceeded our expectations, the installers were punctual, courteous and did a great job of setting it up and taking the old unit away. A very nice experience!
Purchased a brand new PTAC for my apartment. Unit was professionally installed and vibrates so bad it rattles the grates inside the window the unit is mounted under. The unit is less the 30 days old and Amana claims I will have to pay for the diagnostics and labor to fix or replace the unit. Their claim is the unit cannot be returned after it is installed. The warranty is worthless if you get a defective unit, and you will be paying something to have it repaired when it breaks or if it even works correctly after installed.
MOD:NTW4605EW0 Type: 587-20 - This product is the worst I have ever used. My Husband and I are in our late 50 on a fixed income and recent stem cell survivor. We had to save for this for months to buy this washer. Now knowing it would not have been the top of the line, you still have a reasonable expectation that your laundry will be cleaned. Thats not the case with this washer. I have taken items out of the washer that never hit water, and still soiled. You cant make any adjustment to the water level, the agitator is very ineffective and sound as the whole thing is a strain to do a basic task. I have bought Amana in the past and had no regrets until now. That is unacceptable for misleading the public that this is a washer. It truly just an oversize hamper. If this sounds like I am not happy with this product. Then sorry to say YES I AM NOT HAPPY WITH THIS PRODUCT! When you pay $250-$300 you expect it to at the very least to clean your laundry!
The Amana washer and dryer came with the apt we rented. The apt had been renovated with new cabinets and appliances. Only the washer and dryer are Amana. Both the washer and dryer (side by side) are full size. The washer takes 1 hour and 30 minutes to wash a normal size load. The dryer takes 2 hours to dry a normal size load. The maintainence people told me Amana machines are very slow and there is nothing they can do. My electric bill is almost $300 a month. I have had many washers and dryers over the years. Never have I experienced this. A normal size load should not take more than an hour. NEVER buy either the Amana washer or dryer. I am actually considering buying my own washer and dryer. Even though having these are part of my rent. I even tried washing a very small load and it still took over an hour to wash and an over an hour to dry in these awful appliances. BEWARE!!!
When we had purchased our house almost 2 years ago there was a fairly new and barely used Amana range. I use it all the time and never had any issues at all, also like the idea that it is self cleaning even though I hadn't used that feature as of yet but plan on it very soon.
The Amana gas range was installed new in late 2013. The stovetop flames do not have enough adjustment, either the flame is too high or too low, theres hardly any just right flame settings. We already had to replace the igniter for the oven. That detent position for the oven door where you can leave it cracked open a little and failed within a month or so. I would certainly never buy another one.
We have had our washer and dryer for 3 years and they have never been any good. My washer timer stopped working so we are having to sit and listen out for the machine to complete or it will continue to repeat the cycles all over again if we dont stop it ourselves. The washing machine also knocks so loudly that even the dogs next door begin to bark. Our dryer timer has also stopped working causing the heating element to not blow heat.
Its a good machine. Competitively priced. Good water conservation implemented. It is attractively designed with fool-proof control settings... puts operator in drivers seat for a positive outcome...When paired with Amanas matching dryer, it is a bargain purchase.
We bought and set up the Amana ART316TFDW in our house in October 2017. It came with a one year limited parts warranty and no option for a 3 year extended warranty. In August 2019, less than two years after purchase, the refrigerator repairman said it was leaking Freon and would be expensive to fix. He recommended buying a new fridge. Thats about the time we lost our cool too.
After just six years, the Amana refrigerator metal shelf supports have totally rusted. When I contacted Amana, they said that they would not cover it under warranty. It will cost over $160 to get new ones. This is not a quality product and Amana is certainly not a company that stands behind its products. Compared to the issues I see other people are having, I guess I am lucky. No more Amana refrigerators in my future. (The attached photo is upside but youll get the idea.)
The oven just quit working. It started beeping and displayed F1. I have to turn it off at the breaker box because the constant beeping is insanely horrible!
I purchased a brand new stainless steal Amana refrigerator 6 months ago for 1200. The day it arrived I had issues. The doors do not line up. One door is 2 inches below the other. I called Amana and they told me this was due to a crooked house! The refrigerator sits perfectly level. Within hours we realized that the ice machine had design flaws. Water and ice cubes fail to land in the cup. Ice goes all over the floor. We have resorted to opening the freezer door and scooping ice out.About two weeks in to owning the refrigerator both of the sliding fruit and vegetation drawers were cracked. They are made of very brittle plastic. The drawers do not have castor wheels or a slide system. They just sit plastic on plastic. This causes major friction and difficulty shutting the drawers leading to them breaking. Amana offered to ship new ones but did not offer a fix. The refrigerator in the show room had extra freezer shelves and a meat cheese drawer. Mine came without them and I was told these are add on by Amana customer support. I will never again purchase an Amana product. Very dodgy craftsmanship.
This was a counter depth side by side refrigerator and had lots of room, water and ice in the door. Glass adjustable shelves with lots of built in special compartments too. During the 23 years I had it the only thing I had to do was change out the ice maker tray. Very well made. It is still working today in someone elses kitchen.
Best bang for your buck? We have had it for 6 months and so far have had no problems and is actually huge inside and fits a lot of dishes. I do recommend the drying agent. It does work wonders. Dishes are dry without water spots.
I wasnt familiar with the brand name but decided to take a gamble. I purchased the stove and fridge in May 2017 new. The stove is rusting along the bottom of the stove door and the pieces are falling apart. This started last year. The fridge shelf that holds the bottom bin has broken. There is only my husband and myself living here. No children to break it! Im am very upset and now I hate my appliances. I would not recommend Amana to anyone. They need to be replaced. The stove especially.
I purchased a washer March 2013 and November 2014 it wont even start. The plug and socket was checked and they are working. So now close to Christmas I have to purchase a new washer. This time it will definitely not be an Amana brand. I wish I had read the reviews from others before making this purchase.
This is the worst stove I have ever used. 70-100 degrees off in oven, takes forever to preheat. Top elements wont heat properly, cant boil water unless a lid is on. Do not recommend this product. The first stove I sent back, replacement is no better. Would be ok for someone that does not cook.
I bought an Amana range & the burners are constantly heating up then cooling down, so it either takes forever for something to cook or it burns it. Ill never buy another Amana product.
I purchased an Amana refrigerator about 2 1/2 years ago. Right after the 1 year warranty ran out, I started having problems. A strong nasty burning chemical smell was coming from the appliance and making me and everything in the house stink. Plus, the smell was making me sick, irritating my nose and eyes. The repairman replaced the relay on the compressor and told me that would take care of the problem. Well, 1 year later, we are experiencing the very same problem. The smell is so bad, I am going to have to unplug the appliance and store all the food at a friends until the repairman can get here next week. It is getting into my hair and clothes, so that I smell it all day when I am at work. I will never purchase an Amana appliance again.
It had problems to begin with ie: pushing the start button had to push 13 times. They kept fixing it, finally changing the computer part. Had 5 service calls. Also kept stopping mid-wash cycle. BOTTOM LINE: DONT GET THIS DISHWASHER!!
This one was in the house when we bought it and it works great. No need to replace what is working so I am not going to be buying a new one anytime soon. This one is over the oven and it is stainless steel and looks good where it is.
It is Amana Washer & Dryer that came with my house. Does very good job and I can choose water level for small loads. (Newer models do not allow in Calif.) It has second rinse option and dryer works great. Do not want front load washer or fancy model. This is really good for money paid.
My washer is still under warranty and I called a service representative. It was supposed to be dispatched and serviced today. The call was never made and I had to make several phone calls to reschedule. In the meantime Im having to spend an enormous amount of money at the laundromat. Amana is not giving me a refund for this huge inconvenience.
We have had this unit for 25 years and never a minutes trouble. First one with the freezer on the bottom. Just love it. No computers, no ice maker, less things to go wrong. How much more can I say? It works great, it was a great price (at the old circuit city) and it still works great!
In September of 2009, I purchased an Amana refrigerator, model # AFD2535DEB Serial # KY287062. In September of 2011, the crisper draw center rail broke. The draws were not overloaded. We are a two-person adult home with perhaps a daily draw usage. I replaced it with the appropriate part on September 11, 2011. On November 5, 2011, the replacement rail broke in less than two months. The draws were not overloaded. I purchased my first replacement from Appliance Parts Pros. The current one was ordered from a link directly from the Amana web page. On 3/3/12, it has broken again. Each time, this has to be replaced, it cost $25. According to other reports, Amana is not covering the replacement. Are we to believe we must spend $100 a year for the life of the fridge?
Purchase the dryer two years ago. It wont spin. I called Amana and I needed to purchase an extended warranty for $300 to have the dryer fixed. Or Im on my own with getting the dryer repaired. I will never purchase another Amana product.
This stove is really easy to use and clean. It is not like the old style where you have to lift the top to clean underneath. The oven is very easy to clean also. The burners are easy lighting and also the oven is too.
When there were manual controls, you could set a machine to do what you want and leave, knowing the wash cycle that you selected, regardless of your reasons, would do what you asked and come back knowing it was done. With the electronic controls, I must fight with the stupid machine to get it to rinse or spin as needed, fill as required, or whatever (wash really dirty gardening clothes well or wash hockey equipment). The automatic settings get it wrong regularly. Very frustrating.
We bought the most recommended fridge (Consumer Reports) the Amana Model AFF2534FEW 1 (or maybe 11... the Amana people cant quite figure out what the model number is... check it out). After very little use the fridge stopped working. Diagnosis... bad thermostat... blocking the coils. Thermostat replaced. A year later (and more ruined food) same problem... Again the thermostat was replaced. And guess what... it happened again. Third time... dont even bother asking the Amana group for help. They cannot even figure out the correct model number and they are not interested in helping in any way. This product and the company are not worthy of your hard earned money. I will NEVER purchase Amana again.
I am a renter. The apartment space came with a basic Amana gas range. I experienced large flare ups. Come to find out the previous tenant tried to clean by lifting the top - like every other stove in the world and broke the fittings causing a gas leak. There were no instructions available to indicate that this stove cannot be cleaned, and the very act of lifting the top, which is not restricted in any way, breaks the tubing that houses the gas. How are people supposed to stay safe with this stove? It will be repaired, what about the next tenant? There were several flare ups, almost explosions. The repairman said we were lucky.
The brand new stove made noises and no one helped me with a repair visit. After a long time on hold a technician was suggested and the person refused to come look at the range. I had to call the store and spent a lot of time trying to find someone who would help. The store would not replace the range even though it was brand new.
When my Amana fridge was delivered I noticed a lot of scratches on one side and a dent on the other. I immediately contacted my salesmen and sent him pictures of damages. Waited weeks for response and was offered a small credit. They were not willing to replace the fridge. I contacted Amanas customer service and got no satisfaction at all. Stuck with a scratched up and dented fridge! Amana - NOT a good buy.
Amana Wide Dryer - I have purchased the dryer less then 50 days ago and the timer is already bad. This is the customer service ladys response after I say the timer is bad and they still have to order the part so it will be a few more days before it is fixed. I have already had to go to the laundromat once because 5 people live in my home and 2 of them are boys that are 8 years old. It has cost me more money at the laundromat than it does on my electric bill in 2 months. Im sorry but if you spend hundreds of dollars on something, it should work more then 50 days and you should understand not everyone can afford $40 twice a week to go to the laundromat. I will never ever purchase a appliance from Whirlpool (Amana) again after the way I was treated on the phone today. Her best response is We are gonna fix it. Its under warranty. Well yeah duh, I paid for a warranty. On the plus side, ABC Warehouse was so embarrassed that they gave me a extra year warranty on them. Sad I wont be telling my friends anything nice about you company but ABC is tops at customer service. Maybe Whirlpool employees need a course. Im not asking for my money back but give me a different dryer or give me the money to go to the laundromat. Ugh, people stink.
I bought a washer and dryer in Irwin at Rosendahls. The first time I used it, it would not work on rinse. The motor would just hum. Called where I bought. Said out of his hands to call Amana. I did. They blamed it on water pressure which I thought was bs. Then I filled up with water with bucket. Then it still would not work on rinse. Called them again. They said they replaced some parts. Took 20 min and theyre gone. They never checked at any time when they said it was fixed. They never ran a cycle ever. I said if it works on wash theres something wrong. They just bide time till warranty runs out.Now Im on a fixed income. It took me 2 and a half years to save for the pair. Im just disgusted at the way I was treated and they dont care they got their money. I tried to add the water for rinse. It just drains out but I have always had to add water to wash because the clothes were always dry on the top. My clothes come out with detergent on then after its done because it never ever has rinsed. DO NOT BUY AMANA ESPECIALLY ONE WITH NO WATER SETTING ENERGY EFFICIENT ONES. THEY DO NOT WORK. Im stuck with it. I live in a trailer which is small and I go to Laundromat. Dryer works great again. DO NOT buy.
Since day one this piece of junk that they call a stove has never worked properly. The door for the oven continues to fall off. Ive watched I dont know how many how-to videos. None of it helps you. Talk to Amana. Its out of warranty even though I just bought it from the store not even 6 months ago. I would never buy anything from this company again.
We bought an Amana Refrigerator in May 2005. It is now 6 1/2 years old and began making noises recently It died last night and the repair will be about $800 or more. This fridge was working fine until recently. Over the past two years my parents and my wifes parents both bought this same model as they liked ours. Hopefully theirs wont die as well. We called a repairman who said that, that year (2005), there were problems with the compressors.From reading other complaints it seems that it is not limited to that year. From researching different refrigerators last night, it appears that the Amana, Maytag and Whirlpool are all exactly the same refrigerator with just a different nameplate on them. Whirlpool bought Maytag in 2006 and Maytag had already bought Amana prior to that. So much for Amish people in Iowa making a decent appliance. We are disappointed in Amana. We had my grandmothers refrigerator when I was in high school. It must have been 35 years old and ran fine.
Our Amana/Whirlpool electric dryer failed a month before the warranty expired. It was repaired under warranty. Two years later, the heating element failed. I can fix this myself. I just ordered the part that will cost $136. We are a family of three and we dry clothes outside on a clothesline in the summer, so we didnt wear out this appliance.
I bought my Amana Ntw4650yq0 washer new about 5 years ago and it wont spin. I do not recommend the 4600 series and I will never purchase another Amana product because you cant actually contact them.
We purchased this washer on 11/11/10 because my washer finally let go after 18 years of wonderful service. I have had A&E at my house 6 times to fix this washer the main problem was it was chewing up and shredding my clothes and leaking then the seal around the door would come off that has been replaced multiple times. The mother board and transmission also have been replaced. Now 15 months after I purchased this machine and 6 visits later, it has happened again. The machine has ruined my daughter’s brand new coat along with my postal uniform. I have finally become angry so I call up my extended warranty (thought it was a good idea to get an extra 4 years of coverage just in case). The woman I spoke to was very nice and actually tried to get me a brand new washer but because I only used the extended warranty once, I have to give them another chance to fix it before she can do that. So she scheduled me an appointment with electronic services. The gentleman calls me and asked me what was going on with the washer. I give him all the details and he tells me it is an ongoing problem with that model and they made a replacement part for the one that has been broken so he went and ordered it. The next morning, he called me just a surprised as I am to tell me that the warranty department has denied the claim. Wow! So I call back Home Depot warranty dept and tell her what is happening now. So as of right now, it’s a waiting game. She is calling corporate to see what they can do for me. So hopefully Home Depot does the right thing and stands by their sale since Amana was nothing but nasty to me and very unhelpful through this whole thing. My next step is contacting an attorney and finding other who has received the same outcome because then we can go after Amana full force.
Brand new oven/range had one burner that didnt work. Called for a service call that was supposed to be sent out today and got a call an hour before they were supposed to arrive saying there was an error in the way the zip code was put in and that they dont actually service the area where Im located. Now Im trying to reschedule yet another service call.
In 2006, I purchased all new Amana products, $1500 French Door Refrigerator AFD2535DEB bought 5yr extended warranty now another 3yr warranty. What a joke! I have lost over $800 in food and no one will fix it. The freezer works but the refrigerator in warm. Takes over two weeks to get a repair man to the house and when he gets there, its working again. Then they want to charge you for a service call because they couldnt get there when it wasnt working! Do not buy Amana! Same thing happened with the range. It was only 4 years old. Paid $900. They wanted to charge me $500 for the computer board, really! Come on Amana wake up! Washer/dryer and dishwasher are junk as well. Nothing but a money pit. Never again will I purchase from them.
Two Amana heat pumps here; one has had ongoing problems. When the dealer ordered a replacement part (circuit board), the wrong version was shipped from the warehouse. Trying to get this problem solved ASAP, I contacted Amana via their FB page and asked them to expedite the shipment of the new board. They told me that they dont provide CS for this product, that I should contact the actual manufacturer, Goodman. I was already aware the Goodman was the manufacturer, but have never before heard of a company selling a product under their logo that does not provide at least front-line customer support for it. What possible meaning can the Amana brand have in this case, and why on earth would I ever buy another product from them?
Amana washing machine model NTW465OYQ. We bought this Amana washing machine after losing our shore house in hurricane Sandy. It is only 2 years old and is rarely used since it is in a vacation home. The machine already needs a new control board since the cycles do not advance. It will wash over and over forever and never advance to rinse or spin, even when the dial is turned manually. Between the repair call and the cost for the new control panel, the total to fix it is more than we paid for it. The customer service representatives stated it doesnt matter that you rarely use it, if it is over 2 years old there is nothing we can do for you. Will NEVER buy an Amana again!!
In late 2001 or 2002, I purchased a drop-in electric Amana Kitchen Range, model #ARTSC865OE. The touch pad control panel was replaced twice by the merchant where I purchased it. On the third occurrence, he suggested that I deal directly with Amana for another replacement. I used a local repair shop that replaced the panel again at my expense. Part of the local knowledge repair was to put insulation behind the front panel with the control panel and knobs to keep heat away. In addition, the high temperature crystals on the knob panel continue to break off. One repair call to replace them cost me $75 and now 2 more are broken. I assume the heat makes them brittle. Now, the top broiler element is not heating. Since this is Labor Day, were out tomorrow to replace the stove and matching microwave. It wont be Amana, Maytag etc. Also the local small business retailer that sold this to us has lost our recent appliance purchases of over $5,000.
A nice dishwasher that was easy to install, looks good and has simple controls. Works well.
I got this product installed in my rented house by the landlord. The machine stopped working on the first week right before Christmas. We waited 10 days for repair guy to come and fix it. The machine is new so he billed $340 the insurance or whatever. Two laundry loads later the machine is dead again. I ruined my laundry because I put the detergent and the bleach and had to wait another week for another repair guy to come. Im not going to be surprised if it dies again soon after... I wonder if all the happy customers reviews are actually submitted by the customers. I also wonder if my review will be screened out and removed from this site. Im gonna post it everywhere though. Save your money and save yourself from the troubles. Get something that is not so cheaply made.
French doors are great. The cover over the meat keeper broke and can’t be repaired or replaced. Freezer is nice, but I struggle to find anything in it, however the two sliding drawers are nice. Great ice maker, keeps up easily.
Stay away from Amana!!! Would like to give 0 stars. I work in a hotel and had ordered 5 PTAC units for some of the hotel rooms through a vendor/supplier we deal with. Each of the units came in boxes that were in relatively good shape. When the boxes were opened every yes every unit was damaged one way or another. On every one the condenser support brackets were bent and not attached to where they need to be, bent corners on 3 out of 5, compressor bolts on one unit was cross threaded and stripped, another unit had the compressor bolts and rubber bushings in the pan but the compressor was not bolted to the pan, and lastly a brand new unit that would not turn on (tried in other outlets to no avail). We had another Amana that was approximately 2 weeks old and the unit stopped working. Called Amana and waited 3 weeks for a tech to come and give us a reconditioned unit. Their box states American Pride. Shame on them.
6/4/2015 - The lid on my less-than-2-month-old Amana washer breaks, and I call customer service. The rep is extremely apologetic and tells me someone will be out on 6/9/2015 to fix it and that they will call the day prior to confirm. 6/8/2015 - Sadly, no call is ever received. 6/9/2015 - I call the service company to inquire as to whether anyone is coming to look at my washer. Their response was, Nope, we were given the wrong phone number by Amana, so when we couldnt reach you, we had to cancel. I then call Amana back, confirm that they do in fact have the wrong phone number, correct that issue (or so I thought) and try to get another appointment scheduled. After two hours of stubborn resistance, I manage to get an appointment scheduled for 6/10/2015.6/10/2015 - Repairman looks at my washer, and after five minutes, pinpoints the issue and tells me hes going to need to order a part. He then says that he should have no trouble getting the part by 6/12/2015. 6/12/2015 - The day comes and goes without incident. 6/15/2015 - I call the service repair company who tells me that the part is on back order and wont be available until at least 6/30/2015. Later, I call Amana yet again, correct my phone number for the second time (see, I was getting back to that) and try to see if theres another resolution. The customer service rep I am speaking with tells me, it is what it is, and that this is the best she can do. I ask to speak to her supervisor, who I am then transferred to, who tells me that he, in fact, cannot do anything to help expedite the process either, but that someone might be calling me in 3-5 business days to let me know about the part.At this point I ask, So youve made a defective product, incorrectly recorded my information at least twice, caused me to miss one service appointment due to negligence and have yet to accept any responsibility for the situation at hand... How is this an acceptable resolution? After a pause, he says,so yeah, in like three to five business days, someone might be calling you about that part... Dumbfounded, I hung up and rage-devoured a cheeseburger to help me cope with my lack of progress, ironically spilling ketchup on my pants in the process. I might be able to at least attempt to get the stain out in somewhere around 3-5 business days.
The washer has a very large capacity and is pretty basic, but does the job. I don't need all the options. It fill based on sensing the size of the load so I don't have to guess. It has basic look, but so far has performed very well. I like that it is American made.
I get the best price i love my dryer... This is my first time i buy in this store i love it.
I am really upset that I have to keep resetting this machine. I have lived in my house for 16 years and the washer I had before lasted years with no problems. Then I buy a Amana washer and have had to reset it so many times. Its terrible, the warranty dont last. Its costing me more to get it fixed than it costed in the store. Now I see why it was so cheap to buy. I am so pissed. I would not refer anyone to this product. I will never buy Amana products again.
Bought a new Amana washer/dryer in November 2018. Used it for 2 months and it quit working. Faulty motor had to be replaced. Very poor quality. We woulddefinitely never purchase another Amana product.
We bought our Amana fridge from Sears when they first came out with the freezer drawer, at the bottom. Thought it was the coolest thing ever. 3 months after getting it the freezer handle fell off, so my husband screwed it back on. Again it came off. Needless to say it keep coming off. Finally I just got fed up with it and stuck it in the garage. My husband put it back on again. it was on for maybe 6 months, then came right off in his hands again. Well Ill never own a Frigidaire again and I will add Amana to that list too now. Had this fridge for 16 yrs. My next one will be a Samsung.
I have had several gas stoves, ovens and this one seems to work perfect for me it doesnt have a bunch of bells and whistles its a plain Jane and I love it. If youre wanting something to cook with that evenly Cooks this is what you would want to buy Amanda is a good Appliance Ive had whirlpools, Frigidaire, GE, LG, Samsung but this is really good for just plain cooking.
Great space, great seals on the doors. Bottom freezer hold everything I need to be frozen. I have the stainless steel and on the side of refrigerator it is gray so it blends in nicely. Everything about this refrigerator is just great.
Washer machine take a long time to wash. Dont know if it rinses cause its always in wash. Have never had a problem with any other brand but this one has been the first washer that I hate. I want my money back.
I purchased an Amana Washer and Dryer 4 months ago and just now moving into my house. I connected it it worked well on first wash. Now it wont spin, drain, had to unplug because it stopped in middle of wash. The sensor lights wont come on just to have a washer full of wet clothes. We tried to turn on now washer wont work. We wasted 800.00 on this set just to have to go somewhere else and purchase another set. This is ridiculous and upsetting. I am going public with our local news station for selling this mess. It was purchased at Handy TV Appliance in Centerpoint Al ( Birmingham).
I purchased a new home in the summer of 2013. I bought a new Amana washer and dryer set for my home. So to my surprise after about six months, the washing machine sounded like it was going to shoot through my roof. I unplugged the washing machine several times to rest the computer, nothing changed. Now when I press the play button on the washer, it only fills up to wash a load and thats it - no agitation or nothing. I spent well over $800.00 of my hard-earned money on something that is suppose to last for years, not a year and a half and it takes a dump. I didnt buy a extended warranty because I bought Amana products in the past, I thought this washer and dryer set was going to be reliable. So now I have go buy a new washer and it wont be Amana and thats for sure. Im thinking Ill take my chances with LG or Samsung.
I have known it to take so long to wash and dry clothes. It is an all day affair to wash two loads of laundry. I will never purchase an Amana product again.
Just a complaint about washers. Im short and getting older. Top loader drums are too deep. I have to stand on my tiptoes to reach the bottom of the drum. I know of others my height that say the same. If I stand on a stool, there is a chance it could tip especially when throwing the clothes into the dryer-twisting, leaning. Does anyone make a machine that isnt so deep?Virge **
I have had a new top load HE washer now for just a few months and I regret I ever bought them. List of problems: (1) This will be the 3rd service call in just a few months. (2) NO SOFTENER DISPENSER, what rocket scientist would design a washer without a softener dispenser??? Its not like it would cost anymore to the company! You have to either stop the machine right when it’s filling up for a rinse cycle or...buy a softener ball which stains clothes and does an ineffective job at best! (3) My electric bill has not dropped one penny, do not tell me that these machines are more efficient, thats just politics, so that congress can say they are being more environmentally safe! HE (high efficiency) is not true!!!(4) The washer does a terrible job of cleaning clothes. It does NOT agitate properly, it just winds back and forth a little and makes a weird little noise. My old washer (Kenmore) was a superior product and I wish I had never got rid of it... If you own an Amana top load, just wash your clothes in deep water, so they at least wash better. (5) This is our 3rd service call as I said in the beginning in just a few months, the first 2 service calls were with the dryer and this one is for the washer. The motherboard is bad in the head of the unit. Buyer beware, these are not old time washers that you could open up any time or adjust water levels during the operation or just open up anytime you wanted to add clothes or more soap... No... These are very sensitive electronics that have issues when the washer process is disturbed in any way!!!(6) This is the way you have to treat these washer, pay attention... Open up lid, add soap, put clothes or whatever your washing on sticky soap. Add softener ball if you (unknowingly) bought a washer without a softening dispenser. That was us... Never buy from ad in paper, go see it, who knew washers are now made WITHOUT softener Dispensers!!! Then close lid and set settings from left to right and hit start program button. The reason I said program button (Start) is because these junk washers are now like cyborgs, part computer with junk electronic boards as electronics to control functions and operations of a washer which are just basic.After you do that, do NOT disturb in any way! Otherwise YOU WILL HAVE PROBLEMS AND REGRET YOU EVER BOUGHT THIS PIECE OF JUNK. Resetting only works so many times when it does have problems. I bought this from a local vendor through a sale paper ad. The vendor is not the problem, this is a Amana Corporate issue. Shame on you Amana, I will never buy a Amana product again... Trying to reinvent the wheel?
I havent even had this Amana washer one year. It quit working. I guess when you buy a product that is lower priced than the rest you think itll be short lived, but 1 year! Doesnt start, nothing. Piece of crap. It never got the clothes as clean as other machines Ive had. Never again Amana! I bought it a Menards in Minnesota.
Our Amana side by side is now 10 years old without a single breakdown. Keeps food and drink at the proper temperature and has plenty of room and is well laid out. Shopping often we dont tend to stuff the frig. The stainless exterior requires a bit more cleaning to keep it looking great.
This isnt a NEW model fridge. I purchased it back in 1991. Ive never had to repair it. It just keeps on running! Once, my daughter didnt close the door all the way, so the fridge ran constantly all night long and had quit running by the following morning. I unplugged it and let the motor cool down. When I restarted it, it ran like before and has been running since. It still looks good, not new, but presentable. Im holding off replacing it since Ive heard the newer fridges arent made to last. Its not as energy efficient as a new model, but, last I checked, its not an energy hog either.
Amana freezer (AQF2013TEW03) - I purchased a 20 Cu Ft upright freezer in February 2011. I had a repairman here in March 2011 because I could see light around the outside, right side of the seal. Because the light was on continuously, it kept the inside warm therefore, the freezer ran nonstop for 6 weeks. Now, the inside keeps frosting up on the top. Because it is no longer in warranty, I called a different repair company. The person who came out said that the whole inside of the door is falling part, defective mold and its sagging. The seal at the top of the door is not straight across nor never was. Because the inside door is sagging, the seal was and is continuing to sag. I called customer service for the third time today. They said because it is out of warranty, they wont do anything about it. I told them its been a problem since I bought it and they said that I should have told them within 90 days of the first repair that it wasnt correct. How was I supposed to know that the door/seal werent made like that since I bought it new? They told me Id have to purchase a new door for $403.44 plus tax and shipping. They kept bringing up the no warranty and that it would be fixed if Id have had an extended warranty. I was not offered an extended warranty when we purchased it (which I told them) and they said I should have gotten a postcard reminding me that the warranty period was up soon. I never received the card and and their customer service department doesnt believe me. This is terrible customer service and they dont stand behind their product. Four months out of warranty and Im stuck with a very large boat anchor. Their customer service is awful to say the least. The supervisor is just as bad and they dont give a crap about anything. I will never purchase another Amana/Whirlpool product.
My Amana appliance is 11 yrs old and maybe I expect it to last longer, but I had to have it repaired in the last two years twice. They just dont make things like they used to or maybe it is the country they make them in. I had a bottom freezer Sears refrigerator, I think it was a Kenmore brand and when I moved out of my house it was 19 yrs old, running good. But I didnt want to move it, because it was so big and I was moving to an apartment. It really is a good refrigerator, just not one that lasts a long time. I expect a $2000.00 refrigerator to last at least 20 years if you take good care of it, like vacuum the places required and keep it clean.
I bought it May 26 2017. l have a lot of trouble with it. They came and put a new part in on 28th of Aug 2017 because it was freezing everything. They said that should do it. Now 2 weeks later the same thing freezing everything again. Been trying to get them to take it back. They just keep passing me to someone else. So if you are looking to purchase a fridge dont buy a Amana. They are garbage and here is the model number ART316TFDW01 so think before you buy this fridge. l bought mine at the brick and they not helping me. lm still trying to get it replaced. It been 3weeks now and nothing is being done by the company. They just keep passing it on.
Purchased a new refrigerator that didnt work from day one. After visits from two different repairmen, we are now required to transport the fridge to the next town over so that the compressor can be replaced. After several months of dealing with their help line, I feel that it is ludicrous that we are still without a fridge and are required to arrange for this transportation ourselves. This is in a rental unit that we are unable to rent out because of no fridge. We will now be forced to purchase a new fridge because who knows how long this repair will take. I guarantee it will not say Amana or any related product name on it. GE is looking pretty good. As a side point, we have purchased at least 60 appliances from them in the last year and they still arent willing to go to do anything else for us. Cant imagine the average consumer getting any kind of relief from them.
In 2002 bought Amana Distinctions top load washer and electric dryer. They worked great for 11 years with zero problems. The dryer still works. The washer died because when I started hearing a strange noise a couple of weeks ago, I didnt do anything about it and kept using the machine. Then during a load it started smoking. Turned out a bearing or gear or something went bad and the belt got out of alignment and running like this killed the transmission. I really wish I had called the repair person when I first heard the noise because the repair is too expensive to justify. I have really loved the no frills controls, stainless steel wash tub, and extra-large capacity. So disappointed. :(
We have an Amana 30 slide-in gas range (model # ACS3350AS) that is about 6 years old. The top burners are out of adjustment and are burning yellow. I went to the Amana website to find out how to adjust the air/fuel ratio and they wanted payment for answering a question. I spent 35 years in the gas customer service department of a large utility company, 20 of which were spent as a service technician for gas heating/hot water heating systems. After reading some of the complaints and evaluating their level of customer service and overall customer sensitivity, this company, Amana, is failing miserably. The upshot is that their executive management should probably seek positions that require a more parochial approach to business.
It is too cramped, much of the size is on the outside, not the inside. The shelves are inadequate and the inner construction of both shelves and drawers is flimsy. The real problem is my better half has looked at alternatives and they are no better. I could best call it all flash and no fire.
Refrigerator freezer has been keeping it cool for over 10 years and it is still keeping the food at the correct temperature. I have replaced the refrigerator door seal, and from time to time have washed the inside with warm water and liquid detergent.
Our new oven came on time, installed easily and worked well. However, after its second self-clean cycle a round hole appeared in the finish of the floor of the oven. This hole is about one inch in diameter, with little cracks radiating outward from it. We called Amana, who sent a repairman to assess the issue. Subsequently, Amana shipped us a small tube of touch-up paint. This paint is a different colour than the ovens interior finish (black vs dark blue), stinks horribly for several days after application, and does not fill the hole even after three applications. A further call to Amana has yielded only the statement that there is nothing more they will do.By the way, the repair technician who came told us that its quite common for this kind of flaw to occur. Be advised, your nice looking appliance may start looking ugly soon after purchase, and youll be on your own! I have advised the appliance people at the local Home Depot to provide a warning to anyone wishing to buy an Amana, Whirlpool, Maytag or JennAir appliance.
The energy efficiency is excellent. I get a weekly report on my energy usage, and it has already dropped significantly with this new AC unit.
They were no help to me at all about reimbursing me anything on both washer and dryer, which were not that old. I had terrible problems with both. Would never buy a front loader again. The company wanted to give me a percentage off of my new dryer (this broke down first) which had cost so much less. I did not think that was fair.
Bought an electric dryer, model #NED4655EW on 11/22/18. It was delivered on 11/27/18. Used it on 11/28/18. Went to use it on 12/4/18 and it wouldnt dry. Called company and they stated it was past the 48 hr window for return and they would have to send a technician out to service it. I stated to them that I had used it only once and it should fall under the lemon law. Will never purchase another Amana product. Brand new but already needing service after one week. So everyone please know that Amana sells junk!!!
I bought a new Amana washer in Feb 2014 at ABC warehouse. I had call the service tech out to my house 3 times. The last time I call bbb. ABC replace it with another Amana - I receive that one in 10/14. On 12/7/14 the machine stop washing.
Our 7 year old Amana Bottom mount fridge started making the sound of death-- the start overload /relay clicking every 3 minutes and the compressor not running. I tried replacing the start overload/relay just in case that would fix it. It did for a week and now the fridge is dead. Testing the compressor leads shows the compressor is dead. Replacement cost of a compressor here is $500 parts plus $350 labor. I am told by service technicians that the compressors in not just Amana but most all current energy efficient fridges are conking out on average between year 7 and 10. So those of you wanting to save money and save the planet should rethink scrapping your older fridge to be green and save energy because you are going to end up paying less in electricity costs but lots more in financing costs on $1,000 fridges that last 7-10 years. Plus you will be filling up the pockets of appliance salespeople with your money while filling up the scrap yards with all those dead but energy efficient fridges. Maybe they can recycle the metal into toys to sell offshore?I saved an estimated $50 a year in electricity by using a new energy efficient fridge. I paid $1,000 in 2004 buying the first fridge and now 7 years later, I pay another $1,000 for fridge #2. Repeat as required every 7 to 10 years. Fortunately, I was home when the fridge conked out so I could move, beginning to thaw, frozen food to my 1960 vintage chest freezer which continues to hum along. Just think what fun it would have been if the fridge conked out while I was away on a 2 week holiday? Conclusion, bend over and take it as no current manufacturer makes a fridge that lasts like the old ones did.
My wife and I bought this Amana washing machine & dryer as a set from Best Buy in Green Bay, Wisconsin, little over two years ago as a Christmas present from me & Linda, to myself & Linda. Just last week (2/9/2016), the wife was doing some laundry. When she closed the door it wouldnt lock, so the machine couldnt start its washing cycle. She asked me to come down. I looked at it, unplugged it, and waited a few minutes, thinking that it would reset itself. I plugged it back in and had the same issue. I turned the dial and there was a huge light, followed by the tell-tale noise of electrical components arching. Then there was a flash of light (from the back of the control panel, followed by a cute little mushroom cloud). I called Best Buy and informed them of what had happened. They said that there wasnt much they could do then transferred me to the customer service manager. She gave me the customer service number to Amana. Upon calling them, I had the feeling like I was bothering them (cold shoulder routine). Like the other complainant stated, Amana has been around for years, figured it was a solid, dependable product. Obviously, it isnt - quantity, not any quality anymore!!! After what seemed like an hour had passed, I finally hung up. Totally disgusted & frustrated with my experience. We both feel like we have been duped. My advice, DO NOT BUY ANY AMANA PRODUCT WHATSOEVER!!! Thanks Amana for nothing. I will not recommend your product to ANYONE!!! Pull your heads out of your **!!! Mr. & Mrs. pissed off in the beautiful far Northwoods of Wisconsin.
We had a brand new house built two years ago. The builder installed Amana appliances, except the fridge and washer and dryer, which we furnished. Our dishwasher gave out after only a year and a half. It was more effective to buy a new one than to have the part replaced. 6 months later, our oven just gave out as well. Itll cost half the price to have someone to come look at it as it will to replace it, and if nothing is wrong were out $200 off the bat. Horrible customer service and horrible product integrity, what an awful company!
We had our Amana fridge freezer fitted in January 2009. After 6 years and 6 months this appliance has broken down and is unrepairable. We paid £3,800.00 for the fridge, and would have expected at least 10 years service from it, as we have had 10/12 years service from fridges that we have paid a fraction of this cost for. We have contacted Whirlpool, who manufactured the fridge, and have had a very unsatisfactory response so far. We are still fighting our case, and we are prepared to take this all the way, to make sure that no-one else buys an Amana product. If we had been advised that the expected lifespan of this appliance was so short and would be unrepairable, we would never have bought it.
A year and a half ago we purchased a brand new dryer (Amana tandem 7300 dryer) from Home Depot. As we were renovating our home, we continued to use our old appliances until our new laundry room was completed. The new washer and dryer stayed in a spare room, in its original packaging. This past weekend (July 5,2014), we hooked up our brand new, high eff. washer and dryer, only to find the dryer didnt work properly. It would go on for a few seconds, was really noisy and then stop, and repeat again. We called in an appliance repairman. He stated that the motor was faulty and would have to be replaced. $150 for the motor and $150 for the labor. I called Whirlpool (Amana), who said they would pay to have someone check it but that was it. Obviously, it wasnt checked properly at the factory in the first place, because if the motor was blown before we even used it, what kind of shoddy workmanship is going on. Im sure this doesnt happen often, but when it very obviously hasnt been used at all (as our repairman stated). Why could they not send out their own serviceman to affirm this and then, at the very least, give us a new motor while we would pay for the service call. I dont think we will ever buy Amana/whirlpool ever again. Very shoddy company.
I bought an Amana Model AFI2538AES6 side by side refrigerator with bottom freezer. 3 months after purchase, ice formed in the freezer area below and I couldnt get the door open. They sent a repair man and he fixed it (supposedly). I then left for 6 months and upon my return the same problem is occurring. I called Amana and they basically told me tough it is out of warranty. I will never buy an Amana product again!
I had an Amana gas stove/oven, and replaced approximately 4 thermostats over 5 years. I decided to get rid of it and get a new stove oven. When I went to buy the new oven, I thought maybe my Amana oven was somehow a lemon. Knowing that Amana used to mean quality, I stupidly bought another Amana gas stove/oven, which is a better model, and now more digital, and have had it since last fall. I used it the other day, and the same thing happened as it did with the other one I had, when the temperature reaches 400. All of a sudden, it ignores the 400 and keeps rising. I only knew it was happening, because my food started to smell too hot, and when I looked at the oven thermometer I have inside, it said 600 degrees. I hate that I cannot trust Amana anymore, and would really like to return this product and buy anything other than Amana.
I guess I would say it is a high 5 but it is June and I have not used the heat portion of the system yet. The AC works great so far and sounds efficient. The calling mechanism is instant.
Very good machine, no problems in 4 years, I like all the features of this machine and so easy to use, washes very good and no problems, I will purchase another like this one if it ever breaks down.
It has a bottom freezer which is easy to get to & arrange. Also with an automatic ice maker. The refrigerator shelves are glass so you aren't likely to "lose" items. Shelves in door are adjustable to fit any need. Everything comes out so it is easy to clean. Outside is also easy to clean & no streaking. I Love It!!!
Bought my Amana top-loading washer in April 2014. Most of my laundry isnt deeply soiled, so didnt think much of it for a while. However, becoming more obvious now that my clothes are not getting clean enough. I garden and have a dog, so sometimes get socks soiled and dirt on clothes when dog jumps up. My whites are not white and the soiled areas dont come out. I had my previous Whirlpool washer over 20 years and didnt have this problem. Have checked the manual to be sure Im using right detergent and loading the washer correctly, but hasnt solved the problem. I liked the price, capacity, and no-frills model of the washer I bought, but not happy with the cleaning results. Dont want to have to buy another one, and always thought Amana was a reliable brand, but I personally could not recommend to others.
Dryer spews lint out from around the lint trap door. It has since we bought it and has progressively gotten worse. The lint trap door is on the top of the dryer. Whole house ends with a layer of dust every time laundry is done. Laundry room gets a nice layer of lint in it as well. Since this is a gas dryer, I have concerns about this being a fire hazard. Didnt fully appreciate the quantity of lint being spewed until after warrant was expired. Didnt contact company due to this, but it has been this way since it was delivered, just has gotten worse.
In December of 2003, I purchased a drop-in Amana range model #ACS4250. The oven recently abruptly stopped heating. The repairman informs me that the part needed to repair the oven (electronic control #77001240) has been discontinued.Who does that? Who discontinues parts? I called Amana and they helped me immensely. They connected me with the sales department. As if I would be fool enough to buy another product from a company who discontinues a small part that is vital to the operation of one of their major appliances in order to force a customer to replace that appliance. I dont think so.I am an 81-year-old woman who takes extraordinary care of my appliances. This range looks as though it should be on the showroom floor and now it’s junk. The only help I got from Amana was an offer to sell me a new range or a suggestion to call around and try to find someone else who might have that part lying around.By the way, I spent most of the afternoon on the telephone doing exactly that – all to no avail. That part cannot be found. Amana should be ashamed. One of the persons I talked to actually had the nerve to tell me that I needed to understand that this is The wave of the future. This is technology.I hung up.My new range will be anything but an Amana – Maytag, Whirlpool – or anything connected to them. They are a disgrace.
We bought an Amana washer and dryer set 3 years ago, the washer wont advance to rinse/spin and sometimes wont unlock unless the unit is unplugged. The dryer is also failing, before the washer started having issues the dryer stopped working efficiently and has to be run for 120 minutes to get clothes dry. Im dissatisfied and disappointed!
I have enjoyed the washer and dryer for the 8 years I have had them. The part that I am very unhappy with is the cost of the parts to fix the problems I have had; heating element that cheapest was one appliance store for $75 (rest online and other store was over $100), worked two times drying clothes then stopped working with going around. Told probably the belt, but again no belts around and had to be ordered, and also told from all appliance stores that old being $56 is higher than other dryers. The belt was not needed so not opened so will be seeing if I can have my money back for it. Told its either the door switch, that would be $25.99, or the board that would cost $200.80. Again, I enjoyed the way it was, but the cost to fix the problems is higher than buying a new one. Very unhappy to spend so much time and so much money along with being told having to order parts shows it is happening quite a lot from owners; annoying and unhappy.
I just recently purchased an Amana Top Load washer and so far am happy with it which is why I am writing this review. People generally only write reviews when they do not like a product or service and its misleading when you only read a few negative reviews. A lot of people complain about the controls but didnt you look at these things at store before your purchase? Obviously not and now want to complain?
Beware the Amana company. I dont like to give bad reviews to companies but the time has come. Our church bought a new side by side Amana refrigerator/freezer in August. It worked until the middle of December and then it started warming up. It was turned up to the coldest settings and still continued to not do its job. Frozen foods are cold but not frozen. January 3rd I called Amana and a technician came out on the 14th. He said, It needs fixed but I dont have to tools to do it.About 10 days later another tech came out and said, It needs a new part but I dont have one with me. The next week he came and replaced the part but it still didnt work. I called Amana again and told them since its still under warranty, we want a new appliance. I was told they dont do that unless a technician comes 2 times and he has to say it doesnt work. We had 3 visits. She said she would send out their top technician because he would know what is going on. Apparently the others didnt. He was supposed to come on Thursday but they called and canceled because they had scheduled the wrong technician. Rescheduled for today, Monday February 25 but cancelled because their truck broke down. We are finding it very inconvenient to have an appliance that hasnt worked for over 2 months, wouldnt you? Now scheduled for Friday. We will see. The only help I got was when I went to the manager of Home Depot about it and he got after them about it but still far from resolved. I imagine that Amana has some good appliances and we got a lemon. The appliances are questionable but the company is terrible to deal with.
New Amana fridge in June of 08: The ice-maker broke in November and was fixed under warranty. 6 months later (still in warranty), it stops working, but only occasionally. Stupid me should have gotten it fixed again, but it wasnt that bad. When it broke for good, the flimsy 1-year warranty (really, people?) had just ended, though it was less than a year since the first problem. I called Amana - they refused to help. I decided this was just wrong, and called to complain. After 35 minutes on hold, I got an agent who was so rude I decided to complain about her. The problem was, she refused to even give her name! I submitted this entire story on the web-based customer service portal. Weeks went by and I received no response, except I did get a solicitation in the mail to buy an extended warranty! So, my miserable customer experience is viewed by Amana as a marketing opportunity! I have read many others say the same thing. It’s shocking how American customer service values have eroded. Finally, I got their social media person over Twitter. He looked into it and refused to help. I could tell it was because he has no power to deviate from their script. Amana has it baked into their corporate culture to treat customer misery as an opportunity to make money.



