Bought a front load washer and dryer 2 years ago. Within the first month our washer was beeping and displaying an error code. Called and told it would cost $125 for one of their authorized repairmen to take a look. Fast forward to 6 months old, it started leaving oil/grease stains on our clothing. Destroying these articles of clothing. Fast forward to 9 months in and out dryer wouldnt stay on for longer than 5 minutes at a time. Called and was told it was the heat element and it was not covered. ARE YOU FREAKING KIDDING ME?! So we paid out of pocket to repair and purchase the part. Now not even two years old the washer is leaking water everywhere causing extensive damage to our floor and wall. They are willing to cover the part as now suddenly parts ARE covered up to two years (so our heat element should have been covered!) but are still going to be responsible for the cost of labor. I have never seen such junk! What company does not stand behind their products?! I know and understand warranties. However with units that have had as many problems as these, it is inexcusable to shrug shoulders and say Oh well. Plagued with issues and no assistance. What a joke!!!

6 Appliances, 12 problems, expensive solutions: We built this new home about 5 years ago. Its just the two of us and our dog. In the past 5 years we use the home about 7 months of the year. Every single appliance has had problems, too many to outline. Some of the problems Electrolux has no fix for other than expensive parts to fix parts that they knew did not work. More problems are on the way, as our microwave has stopped rotating and our freezer is making a funny noise as well as the fan in the convection oven is making sounds that it did not make before. These are all top of the line appliances that should last more than a couple of years of use. However Electrolux does not agree or care. I am going to start a class action lawsuit in Canada against them, my email is **. Write me if you would like to join in.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

I bought this dryer for my new home after doing a lot of research. I needed something I could stack that would last me a long time and had important features. This dryer has it all, and fits in my unique space. It’s awesome!

I phoned up customer service regarding our oven - for whatever reason its gone all black inside. We heat it up to get rid of fatty deposits but this is something Ive never seen before. Its still under guarantee. A man from service force came out and took pictures of the inside then sent it to Electrolux. After a phone call the lady came back to me to say its not faulty and get a professional clean. You cant do this with a self-clean oven and already looked at this option before ringing. The top oven also cuts out when turning on but according to Electrolux its not faulty. We cant use the oven as black deposits go over the food when turning up the heat. After telling them this they promised to ring me up in the afternoon as they were going to look at this again. Anyway no phone call - left in limbo over Easter no cooker nightmare. Gave a mark of 1 because at least the lady on customer service seemed nice!!!

We bought a new Electrolux refrigerator in July of 2014 and were told by our sales person that Electrolux was a higher grade brand. We believed him and opted to spend a little more to get what we thought would be a bit better quality. Were we wrong! One year and one week to the day, our wiring harness burned out, causing my entire house to smell of burn plastic. All of my food took on the taste and smell of burnt plastic and my refrigerator stopped cooling. When I called Electrolux, they basically told me we were out of luck since we were out of warranty, but they could offer me an extended warranty for $575 (what a deal). We have spent the last 2 days fighting with them over this piece of crap refrigerator that lasted us an entire year and we can either buy the extended warranty or be forced to buy an entirely new refrigerator. Needless to say, I will NEVER buy an Electrolux appliance as long as I live. I will go out of my way to tell people what a substandard product they manufacture and how they provide no concern for customer service or satisfaction. As a consumer I have to wonder why companies push extended warranties when they claim that their products are superior in quality. Shouldnt a refrigerator last longer than 1 year?

I have a brand new home with brand new appliances. Since we purchased the home in January the dishwasher has never worked correctly. We have had repair persons out to repair it 4-5 times. Every time they leave it is worse than when they started. Last Monday June 15th a repair person came out, the dishwasher does not work at all now! He told me he would put in a request for replacement, he did not.. So after receiving no contact regarding the dishwasher I called on Thursday June 18th, the lady that day told me she put in a request for replacement and someone would call me with 24 hours.After receiving no phone call as of Tuesday June 23rd I called back. That lady told me that I was told incorrectly and it could 48-72 hours. So after receiving no phone call as of Wednesday June 24th I called again. No supervisor was available but the lady I spoke to said she escalated the request and someone would call me within 24 hours. After again receiving no phone call as of today June 25th I called again. This time the lady said I was again mistold. I was now told it would be 3 business days, not 24 hrs.As you can see I can not understand why no one will call me back and my dishwasher has not been replaced/repaired. We were going on 12 days without a dishwasher. While I understand this isnt a 911 emergency I have four kids and a life. Being that my house is brand new and the appliances were an upgrade Im a lot pissed off!

We bought dishwasher and in first 30 days we had Error Code 11 pop up and dishwasher wouldnt start. We bought from Nebraska Furniture Mart and they sent a gentleman out to look at it. He stated it wasnt draining properly and the hose needed to be higher. Less than a year later, just after warranty ran out, it did it again. Electrolux then stated we had to pay for repairs. We had tech come out and charge us for call and stated it could be two parts, the control board or drain valve. We replaced both and it still didnt work. After spending over $1000.00 on this dishwasher and several hundreds of dollars later, we are trashing it and buying a different brand. NEVER buy this product. They dont stand behind them and paying that much for a dishwasher that only lasted 1 year is ridiculous!

My Stove has been broken since Thanksgivings and I was suppose to get a new stove or a settlement according to my contract. I have made numerous call and have been given the complete runaround, such-as They sent the paperwork to the wrong department. The technician from Fleet appliance didnt contact the right department so that you could get a new appliance. We have to resubmit the paperwork that could take up to 7 to 10 business day. Well it is Christmas now and my family still doesnt have a working stove. I will have to contact my attorney because Electrolux is in clear violation of their contract. I will never buy another Frigidaire product or take an extended warranty with Electrolux. William **.

Electrolux refrigerator exhibiting serious problems after the one year manufacturer warranty was up. I had purchased an extended warranty (not through manufacturer) however, when I called Electrolux to report my issues - possibly having a lemon, too many problems for a new fridge, etc. - they were completely disinterested and took no responsibility for their product. They said it was a dealer problem if I wanted any comeback! I spoke to a supervisor Jennifer. How can companies take no responsibility for a product? Specifically ice maker problems, digital display and water dispenser.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

I dont recommend Electrolux appliances. Cant reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

We purchased an Electrolux french door fridge this summer. Our apartment was under construction so we were unable to connect it until this month. When we tried it did not work. We called Electrolux who informed us they would send a technician out right away. Because we do not have the receipt. They said they would honor a 9/15/2014 purchase date. The first technician never came so we called Electrolux again. They sent a second technician who also no-showed.When I spoke to the Electrolux representative for the fourth time I asked to speak to a supervisor. I asked the supervisor what my options are because Electrolux only contracts with 4 repair people in the entire New York City area and all 4 had 1-2 stars on all consumer review websites and 2 of them had already no-showed. I was hoping that we could hire a contractor we know is high-quality, can fix the brand, and is available and have that reimbursed, like going out of network for health insurance. The supervisor put me on hold for a long time--the entire call lasted 61 minutes. When she returned she told me they would no longer honor our purchase date and that because the fridge was manufactured in 4/2013 they would consider it purchased in 10/2013 and we were therefore out of warranty and there was nothing she could do to help us.We have been unable to locate the itemized receipt. Electrolux has offered to sell us a $600 3-year warranty. However, upon reading reviews of our purchase, everyone who has had this issue says it is chronic and never resolved. Dont make this mistake. The EI288S65KS6 does not work and Electrolux is a company that will not work with you.

Bought a new set because we needed a new dryer. Never knew what I was missing. This is very quiet and has all the bells and whistles. Including a 15 min fast wash, which is super handy!

I’ve had this fridge for about two years now and I still love it. I had my cabinets professionally repainted and new countertops put in so the spot for the fridge was built in and therefore couldn’t fit a subzero without changing out the cabinetry. This fridge gave me a similar look for a fraction of the price and I couldn’t be happier with it.

In 2010, I purchased $10,000 worth of appliances from Electrolux. My side-by-side refrigerator has been an issue since day one. The hydrator in my refrig freezes everything I put in it. I have had it looked at over 4 times. My dishwasher constantly leaks and I have had it repaired over 3 times. My microwave takes twice as long to heat anything as my old $200 microwave. Dont waste your money. Electrolux makes horrible products.

My refrigerator needed a gasket. I ordered it through Electrolux. It wasnt delivered properly in the box. The gasket was in worst condition as my existing gasket. The gasket was exposed and clearly had been in heat for hours. Electrolux would not replace the gasket after speaking to a supervisor. Whos to say that the product was not of quality when the distributor packaged it. The supervisor offered a 20% discount to purchase another gasket. Oh my... why would I do that? I have a dishwasher, countertop stove, microwave, double oven and of course the refrigerator... all Electrolux! They have truly lost a customer and I will share with others not to buy an Electrolux product!

My husband and I redid our kitchen 5 years ago, & we were so excited to purchase the Electrolux 36 range & French door fridge as our appliances. We bought the extended warranty plan offered through Warrantech, since these are pricey appliances. We felt that they would last us for many years. Fast forward 5 years later, our range works only a few months out of the year, takes weeks to months to repair each time, and was red-tagged by the gas company on one occasion because the design flaw which causes the frequent repairs causes it to become a bomb in the kitchen. It once exploded our oven door clean open when I preheated it. Despite being repaired 3 times for the same issue, (pilot located too close to burner assembly causes burner assembly to blister open. Often just causes the pilot to be blown out instead of light, but sometimes resulting in a huge build up of gas before ignition, i.e.: bomb in the kitchen), Electrolux, through Warrantech, refused to replace our very expensive appliance. They refused to replace it because it could be fixed, ignoring the pattern of the same issue occurring every year, the enormous danger of the design flaw, & the length of time it took to repair. The part was always backordered, one would assume because they were having this issue with many other ranges. The range has now been discontinued. Electrolux also had the gall to tell us if we had bought our extended warranty through them, they would have replaced the oven after the 3rd repair. They suggested that we purchase another extended warranty through them once ours ran out. Well, that warranty ran out in Dec. 2016. In Sept., 2016, the oven had needed the same repair for the 3rd time. That repair lasted until February of 2017. Two months after our warranty ran out, the same issue occurred for the 4th time. My husband and I cannot see spending another $500 for an Electrolux warranty, when the company is clearly not standing behind their product, interested in customer satisfaction or safety. We have ordered 2 replacement parts on our own, & will attempt to fix this issue ourselves whenever it occurs. We own a dangerous, $6,000 and counting, Electrolux lemon of an oven. I implore you not to buy Electrolux appliances, especially the 36 E36GF76JPS2. Are there others of you out there like me? Lets start a class action lawsuit. Im also going to file a report with the Better Business Bureau. This is unacceptable.

In 2011, my wife and I installed Electrolux appliances in our new home: Range model EW301S65JSA; Dishwasher model EIDW6105GS1A; Microwave model E124M0451BA; and Refrigerator model EI28BS56ISD. To say that we have been disappointed would be an understatement. Over the past 3 years we have resided in the house for approximately 20 months. During that time, every one of the appliances has failed.The refrigerator stopped making ice. An Electrolux-certified repairman replaced the control board twice, replaced a faulty solenoid once, and finally replaced the entire refrigerator with a new unit. The microwave display failed after approximately 9 months, so that we are unable to read a portion. Three days ago, the dishwasher stopped in the middle of a cycle: all lights on the pad on the top of the door remained unlit; no lights appeared on the panel behind the kick plate at the base of the unit; turning off power for 30 minutes and then turning back on produced no change.The range has occasionally beeped and flashed an F11 warning, which we have resolved by turning off power for several minutes then turning back on. Today, the F11 error and beeping appeared, and after shutting off power for 30 minutes the error continues. To summarize, every Electrolux unit we purchased has let us down. Currently, two are not functioning. We will have to pay the exorbitant cost of repair. Sadly, it seems we will have to replace the units sooner than expected, and with appliances that have a better track record than Electrolux.

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

I purchased a Frigidaire refrigerator and stove in July, 2014. I thought I was purchasing a reputable brand, so I didnt need to purchase an extended warranty agreement. In January 1, 2017, the refrigerator stopped cooling. I lost items in the freezer as well as the lower refrigerator section. I called a service technician referred by Lowes. He told me the diagnosis and the repair would be as much as a new refrigerator. I called Frigidaire Customer Service. They told me the only thing they could do was offer a discount on the replacement part. I still would need to pay for the labor and the part. I recently retired and cannot afford to do this nor purchase a new refrigerator. I have now been without a refrigerator since January 1, 2017. I had to begin 2 jobs to save up to hopefully purchase a refrigerator. As it stands I will not be able to do that for at least 2 months. I am very disappointed in Frigidaire/Electrolux. In the great scheme of things I may only be one consumer, but even one should matter. I had to use a computer at a school since I cannot afford internet. I left the paperwork at home so I dont have the receipt with me to add to this.

Purchased $855 Whirlpool washing machine from Harvey Norman Mornington 3 weeks ago. First wash after delivery and install the house flooded. Rang customer service and next Monday a repairman arrived who said the new machine could not be repaired. Our newly laid carpets were flooded and our insurer was there on the Saturday commencing the drying process. We sustained $2k damage and had to pay $500 excess. The Electrolux company refuses our request to cover the damages or even remove the machine from the laundry! They said they may refund the machine cost if we send them a bank statement to verify our identity. Next stop is ACCC. This treatment by Electrolux seems endemic from all the reviews.

Do not buy Electrolux period. The worst quality of materials used and shared as like they are the best. Less than two years the microwave doesnt work, refrigerator has all plastic from doors is getting powders out. When called for help was denied every time. Please buy perhaps the cheapest brand possible but never never buy Electrolux. They should be ashamed and I do they do manufacture with better materials but again I will never recommend or buys such a ** brand.

We purchased an Electrolux refrigerator in 2008. Thirteen months later, the ice maker broke and could not be repaired. We were told that the warranty was over and that they would pay 1/2 toward a new refrigerator. Since we werent about to shell out $1,500.00, we complained to the Electrolux rep and he ended up getting us a new refrigerator. However, we have had seven service calls on that appliance in two years! First of all, the doors werent aligned, then there was a leak in the back of the unit because it was never sealed at the factory. A new ice maker was installed, then all ice compartment gaskets and housing were replaced, the freezer gasket was replaced, etc. Because of all of the problems, the company did give us a one year extended warranty.

NEVER BUY ELECTROLUX!!! First know that I have previously purchased other products. GE that have lasted 2.5 times longer, no repairs and still running!! I decided to buy two higher END APPLIANCES thinking they would serve us well and add value to our home. WRONG! My refrigerator ice maker never worked properly. Finally I had it checked and repaired for about $600.00. Not many people service these products. Now the dishwasher broke! I called for assistance and they could not help me fix it (I removed the cover directed) then I said I will not pay for this to be fixed. They offered 50% off of parts to repair. I am in business. Parts are marked up at least 3 to 5 times the cost. So they are still making money. I said, fine, as long as I do not pay for service. They replied, cant help you there. Well, how insulting so I could be on the hook for a $300-$600 service call plus 50% of parts! I said, I am fair lets do this, Ill pay for the first $100 in service and 50% of parts. That is fair. If this product wasnt a bad product major repairs would not be necessary. So they could have used the money they would have made on the parts to pay for the balance of the service call.Please note we are a small household. Mother, Grandmother and daughter. These products are not overused or abused! NEVER BUY ELECTROLUX...ITS A WASTE OF MONEY!! IT WILL NOT LAST! THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS! It is not that things cannot go wrong, but its how you handle it, that really tells the story. I was more than reasonable and they still wanted to insult me.

We have a defective Electrolux refrigerator. According to the repairman, our ice maker was not insulated sufficiently from the back panel of the refrigerator. It has caused condensate to form on the back of the appliance. We discovered a large (about 6 in diameter) rust spot there with a trailing one of about 18 or so. There is condensate on the back that drips continually and the metal is actually flaking off. We have no idea how long this has been going on. We only discovered it because of a kitchen remodel. Meanwhile, it has been dripping down to a wood floor. We could be dealing with mold inside the back panel or eventually on the back of the refrigerator and wall (which I am highly allergic to). We have contacted Electrolux and all that was offered was us contacting another repairman (at our expense). They are not honoring their warranty. I also have an Electrolux stove. Im not feeling very good about it now! These appliances are expensive. I will never buy another Electrolux or Frigidaire product.

I refuse to give them any stars... My new fridge has had problem from day one. Ice maker not functioning properly, water keeps dripping from the dispenser, the freezer is not aligned. Have had so many service calls from the first day still when you try speaking with the Electrolux contact center (somewhere in US) only answer that you get is, We cant do anything. You will have to call for service as until THEY think it can be repaired. Pls dont waste your money & time in buying Frigidaire/Electrolux products. Worst products.

We love our new dishwasher! The various configurations all work well and the spray heads and the delicate wine glass holders are very special. We are even washing our precious Steuben glasses in the new washer. Not a streak in sight!

I purchased a new home and bought the extended warranty from Electrolux for the appliances. Within the first year, my microwave broke 4 times. On the final time, I was told the microwave would be replaced. My microwave broke over 3 weeks ago, and initially customer service said someone would get back to me within 5 business days to approve the replacement. When I didn’t hear anything for 10 business days, I called them back. I was then told to give them another 3 business days.When I didn’t hear back AGAIN, I called them and was told that these things (meaning replacing my microwave) takes time and I should be patient, and that I could possibly be without a microwave for 2 months. Does that sound acceptable?? What modern home can go without a major appliance for that long? Their customer did not care. I spoke to a supervisor who was not helpful and kept repeating the same phrase, “I understand your frustration.” However he was not offering any solutions to my problem. He did, however, tell me that if they had to ship my microwave then I am financially responsible for the shipping and installation. If you are reading this before you purchase an Electrolux or Frigidaire appliance (Electrolux provides the extended warranty) please DON’T purchase. If you have an issue with your appliance then you will regret you spent the money. Their customer service and appliances are horrible. BUYER BEWARE!

All oven racks must be removed before cleaning, had I been told I never would have bought it.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

We bought one of the top of the line side-by-side drawer on the bottom Electrolux refrigerators in January of this year (2014). By July we had a trim piece hanging below the left door on the side of the ice maker, and we were told by 2 repairmen that the whole door had to be replaced to rectify the problem. I called Electrolux about it and was told that they wouldnt do anything about it because it was cosmetic. I got adamant about their need to do something, and they reluctantly agreed to pay for the door but not the labor to replace the door. Fortunately, the place where I bought it, University Electric, said that theyd pay for the installation costs. After 3 hours on the phone today, I finally have the door ordered from Electrolux and will get reimbursed for the labor. Certainly not the way it should be when you pay close to $3000 for a refrigerator!

I was heating up food in the microwave and a spark started to flare in the corner where the metal rack was held up by the plastic hook. It was a good thing that I didnt walk away from the microwave or who knows how large the fire could have gotten. I called the customer care number and because I didnt buy the extended warranty, they could not help me but provide me repair numbers which I would have to pay for. I asked if this kind of thing happens a lot with their products but they said no. Has anyone out there experienced the same thing I have? My appliance model is EI30MH55GSA.I just feel they should cover something like this because its a quality assurance problem that could definitely have led to a bigger problem (house/electrical fire). Why would I pay to repair this microwave when my confidence in their product has definitely wavered? I would prefer to put my money in a different manufacturer and have peace of mind. I regret buying all of their different appliances because most of them have a problem (oven time display doesnt work and refrigerator ice dispenser spits and continue to serve ice after release). We were really excited to buy their products when we bought our house believing we would receive a high end product associated with their costs, but instead we are greatly disappointed with what it really is. Beware and be wise. Do not purchase Electrolux!!!

I had a GE refrigerator for 21 years. For my 50th birthday, I asked for an Electrolux refrigerator (no comments on this please). What a mistake. It is less than 5 years old and I have spent almost $2,000 on repairs. Yep, learned my lesson on extended warranties. The water line has not worked for almost 6 months. The recommended repair company told me to open the freezer door. Wow, thats impressive. The clip on one of my sliding drawers cracked last week. I was on hold for 20 minutes. Gave up and ordered what I thought was the right part online for $15 dollars. This little plastic part is about 1 in diameter. Guess what? Didnt fit. I spent one hour on the phone today trying to order the correct part after I finally reached a supervisor. Seems you cant order the clip alone. It comes with the slider but no directions on how to install. So how much would a repairman cost? What a joke. Never, ever again. The worst customer service ever.

I recently purchased an Electrolux dishwasher from Lowes on Thursday March 16, 2014. It had been on display in their cabinet section and discounted accordingly. When I got the unit home and went to install it I found the discharge hose that connects to the garbage disposer was not in the unit. I also found the mounting brackets were missing. I called Electrolux customer service and explained the issue. A gentleman named Jerry took our call. We told him we needed the parts right away as we had kitchen installers at our home. We asked for the parts to be shipped overnight so we could finish installation on Friday. He said it could not be done - company policy states that missing parts would be shipped only in 3-7 days. If we paid for the parts and overnight shipping we would have them Saturday. This was originally a $1500 dishwasher and we felt we were being treated poorly. We were on the phone for about an hour and I requested to speak to a supervisor and was told none were available and to call back tomorrow. Totally frustrated, we paid for the parts and next day shipping via credit card. No parts arrived Friday, no parts arrived Saturday, and no parts arrived Sunday. We finally received the parts on Monday. Much to our frustration, the hose was wrong. Jerry had shipped the hose that was attached to the dishwasher, not the hose that attaches to the garbage disposal. So, on the phone again with Electrolux. The next customer service person could not identify the hose I needed and said she would have to speak to engineering. She called back later in the day to state they identified the hose, she would credit me for all the missing parts and overnight shipping. She said she needed to transfer me to another department which would handle shipping me the correct parts. Upon transferring the call, the connection dropped. 2 hours of effort lost. I called back in and spoke to another customer service agent who was not helpful, could not find any notes after I explained to yet another person at the company what had happened. He states that because it was a floor model I would have to pay again for the parts. AT THIS POINT I LOST IT. 4 plus hours on the phone with Electrolux and I was back at the starting point I experienced Thursday. Is this the service they provide to customers buying their products?? We are in the process of selecting another dishwasher, 2 wall ovens, a stove, and refrigerator for our new kitchen. We are also selecting appliances for our in-law suite and a rental home. Needless to say, given our experience, the new appliances will not be Electrolux. Adding pain to this experience, no invoice was provided with the parts shipment!! Does anyone at Electrolux care????

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

Electrolux single wall oven - Many problems in the eight years Ive had it. Stains and runs in the glass door, the oven floor turned white where the heating element is but the worst problem is in the last two years with the self-clean mode. It either says the racks are still in, so the clean mode wont work, or it cleans and gets too hot and shuts the oven down so it will not heat up upon next use. This requires repairman to change the fan and replace some switch. This has happened four times. Repair guy says not to use the clean mode anymore. Im disabled and to clean it myself is not an option. Also it seems everything splatters so much that it will have to be cleaned. I was so happy with it at first, it was so out of my price range, but I always thought you get what you pay for, but not in this case. Also on my Electrolux side by side fridge had to have it repaired twice - a computer malfunction, four hundred once and three hundred another time. My over-the-stove microwave had the least problems, with only one service call for the push button door broke and it wouldnt close. Ive never had so many problems with one brand. Oh, and my Electrolux vacuum, well thats another nightmare.

We purchased an Electrolux front load washer-dryer from Lowes Home Center on 05/14/11. We also purchased an extended protection, 4 year plan at that time.We have had problems ever since we purchased the washer. It will not drain the water. We contacted Lowe’s, and they sent a repair technician to check the machine. We have had 4 or 5 service technicians in all to come out. The machine still will not drain. One technician told us our drain pipe was too tall, so I cut the pipe to the height I was told it needed to be. The machine worked for two and a half loads and stopped draining. The last technician said because we have a septic tank, we had to put in a p-trap to keep back flow air from stopping the machine from draining. I installed the trap. It still will not drain.My wife called the technician again and was told this was not their problem. They told her that they could not keep coming out to our home. What can we do about this problem?

Six months after my purchase of a washer/dryer from Electrolux (front load washer EFLW417SIW0), we began to have to run anywhere from 3-7 extra rinse cycles to get the soap left in the clothes to an acceptable level. Today, turning on the machine, with no clothes and no soap, the water begins to fill with suds in less than five minutes. We wash towels without adding soap. Electrolux customer service was contacted in July 2017, and the endless cavalcade of repair men started coming to my house. The first repair person indicated that I needed to run loads of vinegar and bleach (alternating) to reduce internal soap buildup in the machine. We ran in excess of 30 loads and still had soap appearing from nowhere. Called Electrolux customer service and the second repair person says the same thing. So we continue. Now, in excess of 70 loads of cleaner (alternating bleach and vinegar) and a $128 water bill, I still have soap in my machine.Called Electrolux and escalated to a supervisor. Supervisor insisted on sending out another repair person and that I should ask them to call the Electrolux factory technician help line while he is at my house for further instruction. I made their request, the repair person refused to call. I escalated to the next level of management and another repair person was ordered. During this ordeal, I was told by at least three people at Electrolux that my machine needed to be replaced. Each time I was told this, the representative put me on hold and came back and said that they would have to have another technician come out to the house. I agreed each time and did exactly as I was asked to do.Keep in mind, at no time did any of the technicians that came to my house ever open the machine and look inside to see if there was a problem. They witnessed the soap, took pictures, and told me to clean the machine. We are now in excess of 100 washer loads of cleaning solution with both bleach and vinegar and Affresh, and still have soap in the Each time we had someone come out, I reiterated that this is not our first HE machine and that the only soap we use is HE detergent, using MUCH less than the minimum amount of soap. Due to skin allergies, we use fragrance free and allergen free soap, and 1-2 tablespoons per load. When items are not very dirty, we use no soap, as there is enough latent soap in the machine to wash the clothes. The machine has never failed diagnostics and has never exhibited an error code, even when the machine was completely filled with suds all the way to the top during cleaning cycles.After visit number FIVE from another technician, I re-escalated to a second level supervisor. I was told there is nothing wrong with my machine and there was nothing more that could be done. So, after five technicians, each of which acknowledged there was obviously a problem, I still have no resolution. The final technician that showed up said that this is most likely due to soap build-up between the drums inside the machine. He indicated that the repair cost could approach the cost of the machine as these machines are not built to be serviceable. He estimated the costs at one $600 to remove the drums, clean them, and put things back together. The machine was purchased for $900. And he said that Electrolux would not approve the work to be done.On top of that, Electrolux only pays the technician if a problem is found and repaired. The first technician indicated that he changed the main drive belt in order to make some money for the trip. The belt was never changed as the machine was never opened. I did let Electrolux know this and they asked if I would rather have another company come out. My guess is that they spent about $100 on five visits to my house that will be written off as warranty expense.When I asked the second level supervisor, Bracey, if I should just have to live with rinsing my clothes an extra 3-7 times, he said, and I quote, ...that is up to you.... Electrolux is indicating that I do not have a problem and there is nothing further they can do. I have filed a complaint with the Georgia Department of Consumer Protection and will escalate the issue at Electrolux (dont forget this is really Frigidaire) to the highest level. I do not expect to receive any further support and will have to replace my machine at my own expense. STAY AWAY.

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

We purchased the dryer in June 2014 and from the first use, the towel setting never dried the towels in the time attributed to that setting - 40 minutes. We have had repairmen inspect the dryer on at least 2 occasions and have spoken directly with Electrolux, and have been told that the factory temperature is set correctly and that we should dry the towels 2x if the setting is not drying the towels. I explained this is a problem - if I put one towel in to dry or several, they never dry on the towel setting. Electrolux asked if I was stating that they are using false advertisement to sell their machines and I responded yes. They further indicated they were not going to change the temperature on the towel setting and reiterated that I should not use the towel setting and that I should find a setting that does dry the towels and that I should not use the towel setting.

Hi, double door refrigerator suddenly stopped cooling. I called customer care, they visited several weeks later. Without much checking they refilled the gas. It worked for a while, again repeated the same process, refilled for second time, after a while it didnt work again. Now if I call customer care they are not coming to repair, closing the complaint saying that I was not reachable which is not correct. I feel cheated and purchased the product from wrong brand. Never ever buy anything from electrolux.

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

We ordered an Electrolux dishwasher from Lowes. We waited three weeks for it to arrive. The installer turned it on and it flooded water onto our wood floor. Installer stated that a new one would have to be reordered. One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

Warning! DO NOT ORDER ELECTROLUX APPLIANCES! We have been through PURE HELL with our microwave, which worked approx 3 months! I purchased an extended warranty and when the repairman came out, he refused to fix it! Then he said wed get a replacement. So were without a working appliance for God knows how long! Not only that, but they want to charge US for delivering it! Do not ever order ANY appliances from this bogus company!

Electrolux is the worst appliances I have ever owned. Do not buy these appliances. The refrigerator had a recall and because we did not know about it we did not act on the issue. 18 months later the ice maker went bad on our refrigerator and they said they could not honor the claim. We have spent about $500 for the repairs on this refrigerator and it is only 3 years old. Bad quality, bad service. Nothing good about Electrolux.

My husband and l completely remodeled our kitchen 5 years ago and wanted top of the line appliances. I thought by buying Electrolux appliances, l was making a good choice but soon realized l got rid of better appliances than what we had bought. I had always had Whirlpool appliances before and never had repairs. I have had problems with all four appliances and most recently am facing major repairs to the frig and microwave. I already had repairs to the dishwasher when two pumps had to be replaced and the range required a new circuit board. My extended warranty ended in March of this year so the expense will be on us not to mention the aggravation of getting top of the line appliances repaired AGAIN. I plan on contacting the company but according to the other complaints, l doubt if Electrolux will be of any help.

I purchased what I thought was a high quality front loading washer and dryer from Electrolux in 2014. In only two and a half years, the dryer has stopped working. The moisture sensor completely just fell off on its own, and I am beyond warranty. Ive had to take days off from work to have the item inspected, and to order a new part. It isnt cheap either. This is a very disappointing product that was not made very well.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

The dishwasher has been repaired in leas than 5 years. Fridge has broken twice. Microwave control lights went out in less than a year. Poor support from Jeff Lynch appliances. Will not buy them again.

I have had so many service calls (10+) due to the inferior quality of my Electrolux French Door Bottom Freezer ice-maker, I cant even count them. Thank goodness, I purchased the extended warranty, BUT the inconvenience of having to call for repair, doing without, and waiting for repair to come fix is extremely frustrating. I will be happy when this piece of junk is out of warranty as I will gladly to forced to purchase a new one........ NEVER an ELECTROLUX product!UPDATED ON 04/17/2015: I am on my 2nd Electrolux refrigerator. This 2nd one is only because it was a replacement for the 1st one due to its poor performance with the ice maker. Now, there is trouble with the ice maker on this one. I am awaiting for the part that is supposedly a fix. The part was ordered on 3/30 and is supposed to arrive at my home. Then, I am to call for the repairman to come install it. Going on 18 days and then call and wait for the repairman to schedule... REALLY? With all the trouble I have had along with many, many other people who have had this refrigerator, I would NEVER choose another Electrolux refrigerator. They should have stuck with making vacuum cleaners!!

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.

We have a French Door Bottom Freezer stainless steel refrigerator that we paid over $3,000 for. The ice maker had problems from the beginning. First it would ice up, now it sets off an alarm saying a power failure has occurred. The repairman charges a fortune. The insurance costs a fortune. Really? A $3,500 refrigerator with this many problems & we have to pay? We are more than angry about this. My cousin bought the same refrigerator & her mother board went out! The part had to be ordered. It cost her over $600! I will throw this out the door before I will pay that much for repairs. I bought this in June of 2009 so 5 years!! Do not by this brand!! Nothing is made to last anymore. Just a rip off. Serial #4A91513407 Model #EW28BS701IS.

I purchased a new apartment sized washer dryer combo approximately 2 and a half years ago. It was always noisy when it was on the spin cycle but then the noise became unbearable so I called an authorized repair service. I was told the shaft was broken and it would cost $700 or more to repair and there was no guarantee it wouldn’t happen again, that cost me $100. I called and complained to Electrolux and they said all they would do was cover 20% of the cost of new parts which to me is next to nothing. So the lesson is if you buy from Electrolux get the extended warranty and good to you.

People be aware before buying Electrolux product. Very bad service I have ever seen. The customer service people are very rude. They dont want to listen the customers problem. Even they dont give any guarantee when you will receive the product when you are giving the product to the allotted engineer for servicing. Even you dont know you will get your product back or not. I am facing that problem with my microwave. Even the quality of servicing is very bad. They will take lot of money and after servicing within two days you will face the same problem. The customer care wont take any complain. They are really really very rude. I hate Electrolux.

I got the Electrolux dishwasher as a package from our home builder. We had problems from the start. Within the first year, while it was still under warranty, we had to get it serviced three times. It would not dry the dishes, the pump failed so it would discharge the water. Right now the touch controls are unusable. I have to open-close the door ~10 times before I can simply press start. Forget about selecting any custom wash cycle. Every so often even that does not work and I have to cycle the power to the unit at the fuse box. We are waiting for the unit to die to replace it. My only consolation is that I did not spend any money on service. I am never buying another Electrolux appliance again, and I am telling everyone I know to follow suit.

Picked this up locally, and installation was fairly easy. At first we thought there was a issue with the keys as they didn't seem too responsive. We learned that you must touch and hold for a second to have it register. No biggie, just have to slow down :-) One complaint is the exhaust fan noise. It's LOUD. I have it exhausting out the top to the outside of the house. However it's very loud inside. I believe a lot of it is wind noise, because the fan is rated at a very high CFM for over the stove microwaves. My other complaint is the underside lights. They work great but they get HOT. If left on for a period of time, they will heat up the inside of the microwave. You would of thought they would have used LED's.

The screen is hardly visible for years and the new parts are supposed to be worse than keeping the old part that the microwave works. After 5 years I had to replace the Electrolux refrigerator and dishwasher. After 7 years I had to replace the Electrolux stove and oven. I would replace the microwave but they do not make this size anymore. Although, the new Electrolux appliances are beautiful. I truly believe the original appliances should have lasted longer. I do not recommend this brand for anything except vacuums.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

My washing machine broke a few weeks ago and Electrolux sent the most unqualified electrician to repair it. Not only did he fail to repair anything but charged me 240 dollars and tried to get me to pay double the amount for a new washer. A very dishonest company! I will never purchase anything from them again.

Purchased a pair of top of model laundry machine (EWFLS70JSS and EWMGD70JSS for 2900). Gasket was lumpy, color between the two unit was not matching. Dealer told me to contact manufacturer as the issue is caused during manufacturing process. Indeed, its obvious that something went wrong in the factory as model numbers were correct. Contacted Electrolux multiple times and they only agreed to exchange the rubber gasket. The color issue is cosmetic and theyre not responsible for it. Neither dealer nor manufacturer took ownership and each time I get the pass the buck response. Electrolux does not stand behind its defective products, only because it wasnt a functional issue. Im at a substantial loss right now, I paid full price to get lemons. Electrolux offers no help or support to customers. Because of this issue I had to waste numerous hours with customer service and issue still unresolved. The company is not even inclined to assist. Whats even more disappointing is that Electrolux has incomplete record of services. A technician came to diagnose the problems and agreed with the issues with the gasket and color differences. Now the gasket problem is related to the washer, but the service record stated that the repairer came in for the dryer. I will need to take another few days off from work for another diagnostic visit and then subsequent repairs. Electrolux doesnt recognize that the issue started with their manufacturing and had the laundry pair that I got been perfect I couldnt have saved many hours of time on the phone with them and I didnt have to forgo my income to stay home for their repair. Its very obvious that Electrolux doesnt care about us consumers as long as they make the sales. Avoid this brand, you dont get what you paid for. I completely lost confidence in this brand. I know it sounds ridiculous what happened to me, but I want to share my experience with other consumers and hopefully help them make an informed purchase decision.

I purchased this washing machine not even three years ago. Nobody wants to repair it as it costs more than to buy a new one, which I am doing now. I will never buy nor will I recommend this product to anyone. I shall be sure and advise everybody that I know, and will put it on Facebook for others to recommend this site. The product is faulty and not worth the money you pay for it.

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

Purchased an extended warranty from Electrolux. Washing machine broke within 5 years of purchase. Repairman recommends replace machine. Customer service by Electrolux is a nightmare. They stonewall, and will not do anything; wont replace, nor will they authorize repair. We have been without a washer for over a week since repair estimate was submitted, by their repairman. Have lost all confidence in their product and their support. The support people are not helpful at all, every time you get on the phone you need to start from the beginning, incorrect information is put into the system. It is just really bad. It is as if they want you to stop buying their products.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

I really have no complaints regarding my front load Electrolux washer but I do have a complaint about the extended warranty! The clip which locks the front load door of the washer broke in half. I called Electrolux on Saturday of Labor Day Weekend. They said they could not get a repair person until Friday, Sept. 11th. They gave me the name and phone number of the repair service who would be coming to repair the washer. I called them three days prior to the service call and told them what was wrong with the washer as I did not want to wait another week for them to tell me they had to order the part and to give them my cell phone number since I would be at work when they called to confirm. I got home late Thursday nite and there was a message confirming the service call for Friday. I called, left a message with my cell phone number and asked that they give me a time frame for the service call and again explained what was wrong with the washer. She said she would have to call me back and let me know if they could get the part. She called back and, of course, they did not have and could not get the part! I was very annoyed since I purposely called them to let them know the problem, as that was the only problem with the washer. I admit that I was irritated, and did raise my voice somewhat, and was told they would not come at all since I was already aggravated! I called Electrolux, they told me that there was nothing that I could do or they could do and that I will have to wait for another repairman (another week). And that if they did not want to order the part in advance that was their choice. That they could come look at the machine, decide what is wrong and I would have to wait if they do not have the part.

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

We recently moved into a 4 year old home with 7 Electrolux appliances. In the short time we have been using these fairly new appliances, we have come to realize that 3 of them are in major need of repair. The home we purchased is in impeccable shape and well-cared for so I can only assume these appliances were well-cared for as well.Probably 1: Dishwasher. When running the dishwasher the soap compartment always had a large chunk of soap left in it. The dishes felt like there was a residue left on them. (Repair bill $210). Problem 2: Second dishwasher. When we put a rinse aid in the the appropriate compartment I believe it all came out during the next few wash. It should have been released during the next 155 washes. This left all my dishes with a film that could only be removed by soaking everything in vinegar. It could not be washed off with dish soap.Problem 3: Wall Oven. It takes about 25 min to get up to 350 degrees. Once it does it cannot hold at that temperature. The temp gauge will read that the oven is at the set temp but the thermometer I placed inside will read much lower. If I push cancel and set my oven to preheat, the temp gauge will then realize it is not up to temp and start preheating. (When cooking something as simple as cupcakes I have to continually reset the oven so that it will stay at a constant temperature.)I called Electrolux. Their only recommendation is to call a repair service for each appliance. They will not offer me any kind warranty even though these appliances are only 4 years old. I was told they are man made and sometimes things break. Sure I understand that but when 3 out of our 7 are broken in the first 4 years of use I believe that is an Electrolux quality problem and not just a fluke.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

Bought a new dishwasher from Bartos Appliance in Metairie, Louisiana. Theyve been out to fix it over 5 times. The service company failed to report this to Electrolux and now the company thinks that Ive only had one repair done! So now Im stuck with faulty dishwasher and no satisfaction from either company.

Purchased the top of the line icon series. Have had repairs to all but oven. The refrigerator still freezes veggies and the cook top high temp burner still will not light. In my opinion the products are junk.

Two stars is too high but Im past angry, just very dissatisfied with my Electrolux appliances. Ive had major problems with my dishwasher. Within several months and after numerous replacements of the control panel, I was already on my third dishwasher. Its working now but it does a questionable job of cleaning. Some of the dishes come out dirtier than they went it. My inexpensive GE did a better job and in ten years I never had a repair issue. The dishwasher now just sits there looking pretty as Im no longer using it. I love my induction range... when it works. At 23 months not one, but two control panels went out. Electolux agreed to cover parts which Im told would have been a couple thousand. I paid a few hundred for the service technician. Repairs took approximately six weeks. Before and after the replacement I find myself making frequent visits to the electric control box to flip the switch and wait while the range reboots. This is extra irritating when I think food prep is almost done only to find the range top or oven is not working. Between the dishwasher and range I estimate Ive had 18 service calls. Each one of them forcing me to take anywhere from two to four hours of uncompensated time away from work. Ive not had any major problems with the refrigerator except that its poorly designed. When you close the freezer drawer, ice slides over the back of the container preventing the drawer from closing. We keep a yardstick nearby to slide the ice out as the opening is too tight to reach our arms in. Guests have needlessly apologized for closing the drawer too hard. Please! The filters need frequent replacement and are expensive. Our salesperson made no mention of this foreseeable cost. And the darn alarm doesnt work when the drawer is open (because of ice thats slid where its not suppose to) and the ice cream is melting; but it goes off in the middle of the night, screaming for me to come turn it off, when all that happened is the electricity went out for a few seconds. The range hood works okay but its noticeably louder now than when we first installed it. Through all of this Electrolux has been more concerned with the performance of the contracted technicians than with the performance of their appliances. Im at an age where lots of friends are doing kitchen remodels. I tell them all, dont buy Electrolux. Spend your $7K+ elsewhere; And they are.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

Have an Electrolux bottom mount fridge which is 2 years old. Top handle fell off after 6 months and they replaced both doors. Just held on with cheap plastic. It has just fallen off again and my husband has glued it on. This is not good enough. Never had this problem with any other fridges. One is 35 years old. Do not buy. We paid way more that we could bought comparable fridges for. Service agents fixed the first time. We just couldnt be bothered with rigmarole. Have 3 years extended warranty. Just dont buy.

This Range/Oven had all the features I was looking for. Besides looking great, the range has a fast boil feature which saves a lot of time. The oven is convection and has a roast mode which was high on my must have feature list. Oven consistently cooks evenly. Overall this Range/Oven is a wonderful addition to my kitchen. I would definitely recommend this to anyone in the market for this appliance.

I purchased an expensive fridge from Electrolux. The ice maker never worked. The repair people came out countless times. Repair people told me the ice maker is unfixable. I paid for an extended warranty being told that I could get a replacement for my fridge if it broke down 3 times within the year. When the break downs continued, the repairman told me that they are not allowed to report the appliance irreparable & that they are obligated to continue to try to repair it even though that is not possible. Electrolux basically never has any intention of honoring a warranty with a new appliance. It is all a big scam to get you to pay more money & them not be on the hook for a bad product. Very disappointing from a supposed high end appliance company. The customer service there is a joke and will be so frustrating to deal with. You will want to throw your fridge out the window. They will lie to you point blank about multiple things. Too long of a list to name. FYI my fridge has been the subject of a class action because it has been proven this ice maker is bunk and does not work. But under the class action of course you get nothing -- like $100. Nothing compared to the aggravation or the cost of a new fridge.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

I purchased an extended service agreement on my washer, waste of time and money. It has been 3 weeks and my washing machine is still broken and leaks. I finally had the service come back today to repair the pump, but after he left I ran a load and my whole laundry room was flooded. When I called Electrolux the customer service representative asked me what the problem was after I explained the whole situation, he didnt think the water leaking from the machine was an issue for them to deal with. Not to mention waiting 3 weeks for my washer to be fix the amount of mold that grew inside by the motor and pump was ridiculous, especially when I asked the technician on his original visit to please open the machine to remove broken pump and that I could clean it all out.Instead today when the machine was open water came pouring out that had been sitting in there for 3 weeks! Today is Monday and it has been 3 weeks since I called for repair, still cant use my washer, and was given an 8am-5pm time slot on Friday! So ridiculous! I have spoken to supervisors and have gotten nowhere. I will never buy another Electrolux product again! Im done dealing with them, they will now be hearing from my lawyer.

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.Due to the multiple issues I thought they would have just replaced the refrigerator with a new one but was told they would have to have 3 repairs on the same part within a year in order to give me a new refrigerator. THE COMPRESSOR GOING OUT was my last straw. I will not purchase more coverage for 2019. DO NOT BUY. BOTTOM MOUNT REFRIDGE - ESA - Full Coverage. Term: 1 YEAR. Brand: ELECTROLUX. Model Number: EI23BC30KW. Serial Number: 4A42517637. Effective Date of Plan: 01/01/2019. Expiration Date of Plan: 12/31/2019.

Our Electrolux Fridge with French doors was 1.5 years old when it stopped working. Couldnt get a hold of Electrolux, they dont even have a customer service line and refer you to the website and wont return messages from there. Called the local service tech. He tested and replaced the inverter. Turns out the distributor, who Electrolux licenses had the wrong part. They said it was Electrolux who gave them the info on it. Electrolux refuses blame. Anyhow it caused the compressor to go, the tech said hes arguing our case with Electrolux regional manager who says were out of warranty and on our own. Never and I repeat NEVER buy an Electrolux fridge!

I purchased an Electrolux Front Load Washer on April 27, 2015. The belt caught fire and burned a hole in the tub causing a large amount of water to leak on the floor. There is standing water at the bottom of the machine. The door wont open and shut correctly. The machine is loud. It is useless! I requested a new machine, but Electrolux wont replace it. They offered to fix it. My laundry is piling up while I wait for parts and a service appointment. Ive called four times and spoke with a supervisor. They will not replace it. A washing machine should not fail after 2 months!!

Not only was our washer and dryer late, but when they arrived, the stacking kit (that we purchased with it) AND the dryer vent did not come with. I tried calling like 10 different numbers to not get ANY help, still didnt. So when the delivery people came, they couldnt even set it up for us. Now we had to go back to Home Depot, explain, and show them we paid. They had trouble contacting them! So its going to be another week plus of waiting for the kit! That comes to almost 7 total weeks of waiting when they were originally scheduled to be here November 6 (originally with a 3 week waiting period). It is now November 27 and delivery date for this part is December 5. Im livid. Customer service reps are bogus and people didnt do their job right.

After furnishing my home in Canada with all Electrolux products, I felt they were good quality and decided to do the same with my new home in the US. Bad choice!! The $4000 refrigerators ice maker went out almost immediately. The serviceman said this was a big problem with Electrolux. He repaired it, but its gone out several times since then. He said Electrolux has a kit they send out to fix the problem, but they didnt offer it to me. The refrigerator went out completely last month, and I lost $500 worth of food. I had to pay for the service call myself, as Electrolux says their warranty is only good for one year. Never mind that I have a long list of calls with complaints. Ice maker is not working again, and now the control panel is going out. This is the biggest piece of junk I have ever owned and I am very disappointed in Electrolux customer service department. Its just too bad and thats about it, other than I can spend more money on the piece of garbage and maybe then they will extend their warranty??????? The dishwasher was top of the line at the time I bought it too, and its just ok. I have to hand wash everything before putting it in or it wont come out clean. Nothing special about it. Why wasnt I offered the repair kit for a known problem while it was under warranty and I had the problems the kit was for? My service repair rep said they give it to some and not others. You have to say just the right thing????

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

Got this washer and dryer back in May 2011. Immediately I started having problems with the washing machine. The pump is out now and its been out for two weeks and nobody knows if they can get the part or whats going on. Very disappointing in Electrolux. I worked for this company for 30 years and know how!!

Purchased Electrolux Washer and Dryer 2 years ago against my better judgement. Now the Dryer has had an error code first time E61 and 1 day after repair it had E64 and again E61. A&E Factory Service (Warranty) are worthless. Been 6 weeks already and over $50 in Laundromat costs to dry clothes. I will NEVER Recommend an Electrolux appliance to anyone. My old Maytag lasted more than 10 years before any issues. This is junk but looks nice, nice junk alright!

Our LG top of the line troublesome fridge of 5 years died leaking water on our wood floor. LG does not stand for Lucky Goldstar or Lifes Good; in my dictionary it stands for Lousy Garbage! Enough about that. We were now in a lurch for a new fridge without having the time to thoroughly research our purchase. Instead of going to a chain store that sells appliances (have you ever attempted to contact a salesman at Sears? Its a joke!) we decided this time to go with an independent appliance store. Initially we may have paid a little more, but what we received in service was priceless! Since we were less than a week away from Thanksgiving the owner bent over backward to deliver within a couple of days and the installation was professional, clean and non-damaging to any of our belongings.We went with an Electrolux counter depth model with the freezer on the bottom. We were impressed with the features and based upon that my husband wanted the deluxe model which had a special drawer for ice cream so that it is not rock hard when you try to spoon it our of the container. After it arrived I looked at ratings for this model and they were horrific. I felt my heart sink to the bottom of my feet, especially after the amount of money we spent. I didnt tell my husband right away for obvious reasons and decided to let time pass to see what transpired.Three months have passed without a single issue. It is a pleasure to have in our kitchen. The produce doesnt freeze, we have loads of room inside because of the design and we have loads of ice, a problem with counter depth french door fridges and one common complaint about the Electrolux. The ice dispenser on the door is great-small cubes just the right size for a glass or crushed if desired. The cubes actually come out when the lever is depressed (non existent with the LG) and water doesnt drip after dispensing water. The ice maker in the freezer is ingenious! Now I dont have to listen to the ribbing from my daughters about the stingy ice maker. All in all, I think that we made a wise purchase, and well worth the money.

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

This refrigerator is great, there are just some things that need to be changed about it. We have to turn the ice machine on the door, off, because it drips and settles in the holder. When we go to open the door the melted ice will spill everywhere.

I purchased a new home and it came with all Electrolux products. We have been in the home for four months. The following items have broken (some multiple times): - Dishwasher (electronic panel, soap dispenser, bottom rack defect - panel replaced and waiting on new soap dispenser to arrive). - Ice Maker (door broken/beeping all night long - fixed three times). - Fridge (handle broken and replaced). - Stove Hood (came dented, rubber seal not falling off in two places - still not fixed after multiple pictures, e-mails, calls, and a tech visit).- Washing Machine (Can not wash a full sheet set at one time. Soap will not dispense and load will be soaking wet. Must wash flat sheet and fitted sheet separate. All loads must be 4-5 small pieces only - Tech agreed this a problem. When I called, they saw his notes but did not have any plans outlined to fix this. It sounds as though this is not broken, but actually just the way their product works). I remember Electrolux vacuums being the gold standard in my neighborhood as a child. This is not the case anymore. I would run from any product designed by this company.

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

I just got off the phone with Electrolux customer service. After just a year and a half, the front of my stainless steel refrigerator has streaks that will not come out. I have been using a highly recommended stainless steel cleaner and the streaks only appear on half of one door. I was told, Too bad, we do not have any way of examining the door to determine if it is defective. I am left to file a claim in small claims court if I want to try and get reimbursement. I would never recommend this brand to anyone buying an expensive appliance. Stay away from Electrolux.

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.