I phoned up customer service regarding our oven - for whatever reason its gone all black inside. We heat it up to get rid of fatty deposits but this is something Ive never seen before. Its still under guarantee. A man from service force came out and took pictures of the inside then sent it to Electrolux. After a phone call the lady came back to me to say its not faulty and get a professional clean. You cant do this with a self-clean oven and already looked at this option before ringing. The top oven also cuts out when turning on but according to Electrolux its not faulty. We cant use the oven as black deposits go over the food when turning up the heat. After telling them this they promised to ring me up in the afternoon as they were going to look at this again. Anyway no phone call - left in limbo over Easter no cooker nightmare. Gave a mark of 1 because at least the lady on customer service seemed nice!!!

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.

We purchased an Electrolux french door fridge this summer. Our apartment was under construction so we were unable to connect it until this month. When we tried it did not work. We called Electrolux who informed us they would send a technician out right away. Because we do not have the receipt. They said they would honor a 9/15/2014 purchase date. The first technician never came so we called Electrolux again. They sent a second technician who also no-showed.When I spoke to the Electrolux representative for the fourth time I asked to speak to a supervisor. I asked the supervisor what my options are because Electrolux only contracts with 4 repair people in the entire New York City area and all 4 had 1-2 stars on all consumer review websites and 2 of them had already no-showed. I was hoping that we could hire a contractor we know is high-quality, can fix the brand, and is available and have that reimbursed, like going out of network for health insurance. The supervisor put me on hold for a long time--the entire call lasted 61 minutes. When she returned she told me they would no longer honor our purchase date and that because the fridge was manufactured in 4/2013 they would consider it purchased in 10/2013 and we were therefore out of warranty and there was nothing she could do to help us.We have been unable to locate the itemized receipt. Electrolux has offered to sell us a $600 3-year warranty. However, upon reading reviews of our purchase, everyone who has had this issue says it is chronic and never resolved. Dont make this mistake. The EI288S65KS6 does not work and Electrolux is a company that will not work with you.

I purchased glass stove top from hhgregg two to three years ago. Purchased five year warranty. I will have to get copy of receipt/warranty or locate. I went to hhgregg and they said I would have to contact Electrolux. I tried emailing and no response. Any info on this product would be appreciated.

My Electrolux EIMED60JIWO front load dryer will not start. Serial # 4D10402611. Purchased May 28, 2011 Hampton, VA. Registered with Electrolux. If I turn the dial to different settings it beeps at each setting, light flashes on and off with the beep. If I try to start, turn the dial, cancel or push any other buttons, it beeps. This has happened 4 times since I purchased the dryer in May 28 of 2011. I believe the last technician said the dryer had to be reset. It will not reset. I tried unplugging, resetting the circuit breaker, factory resetting the dryer by pushing the temperature button and the dryness button simultaneously for 6 seconds. NOTHING. STILL NOT WORKING!!! Of course it is only 4 years old, but out of warranty. They advised that I purchase a 2 year extended warranty for $267.74, and then I have to wait 9 days for the earliest service call. The dryer cost $1100!!! They didnt fix the problem when it was under the original warranty. I am NOT happy with Electrolux. WARNING!!! DO NOT BUY ELECTROLUX!! They offer a poor product, poor service, and fail to honor the warranty. I expected more out of my Electrolux. Please advise.

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

I purchased this washing machine not even three years ago. Nobody wants to repair it as it costs more than to buy a new one, which I am doing now. I will never buy nor will I recommend this product to anyone. I shall be sure and advise everybody that I know, and will put it on Facebook for others to recommend this site. The product is faulty and not worth the money you pay for it.

Weve owned our dishwasher for 3 years. It has leaked from the beginning. Weve had it serviced dozens of times. The leaking has even ruined our baseboards. Electrolux refuses to replace the unit even though we bought an extended warranty. They just keep sending out technicians to replace parts that have already been replaced. I will NEVER buy a Frigidaire or Electrolux appliance ever again.

Five years ago I remodeled my kitchen. I was talked into the top of the line Electrolux icon line and paid the price for it! Now I am again paying the price for it. Where shall I start? Hmm lets go with the overpriced refrigerator that has now almost completely fallen apart. Every shelf made with plastic fittings has now broke. Shelves are now barely holding one, drawers dont roll and stick and again, plastic parts broken and cannot be repaired. Overpriced built-in convection/microwave. Now not working as I dont want to put an additional $500.00 to repair the thing. Id rather put the money towards something worth having. Oh, and this is the second time its been repaired. Built-in convection oven electrical panel has been replaced once. Im not holding my breath. Now this morning, two of the electrical units on my flat top built-in stove have an error indicator on them. Who knows what is wrong now! All I can say is seriously, 4/4 items being in disrepair in less than five years. Well, you do the math. Do not buy any Electrolux product.

In 2009, we purchased all Electrolux products from Lowes. BIG MISTAKE..... The oven/cook top is now receiving the 5th service call. Do not self clean this oven.... it can only take about 10 times and then one of the 8 boards will burn and fail. The fridge has had 4 service calls. The control board for ice maker fails once a year. The plastic shelves break. The Ice maker bin broke from ice dropping into it. The microwave has had one. The dishwasher has operated with no service calls but it is not as good at fully cleaning than others I have had in the past.Lowes is no help. Electrolux customer service has no ability to assist in persistent issues. They just say we need to purchase the warranty. We could have bought a new oven with the money we have paid on repairs and the cost of a warranty would by now paid for a new oven as well. 2 weeks ago the fridge was repaired. Luckily we have a 12 year old fridge in the garage that has never had service once as a back up. Our gas grill is our back up when we need oven/cook top service once a year.

I purchased a new Electrolux slide in range with a self cleaning oven in 2010. At the time I also purchased an extended warranty and am so glad that I did. Since then every time I clean the oven using the self cleaning feature, the oven comes out spotless and then refuses to work. Each time it has been repaired it has needed a new motherboard. The technicians say it is a common problem that they encounter with this model range. I love the range, it is a ceramic top...easy to clean... easy to use. I simply would like the oven to work as it is meant to. This was a $3000 range and I have been very disappointed in the design flaw of the self clean feature.

Model EIFLW50LIW front load washer. Purchased June 2014. Had required (certified Electrolux) repairman (due to warranty) out several times within the first 12 months. The harness kept shaking loose and tumbler would go off balance and belt popped off. I had to wait a week or two for them to come out and then had to take off from work each time while they fixed it. The last time, they literally had all the parts on my kitchen floor and I asked them why Electrolux just did not send a new machine from the factory. Wasted 5 hours of my day, two repairmen 5 hours and I had to wait for them to come 10 days which meant going over to my mother-in-laws to do laundry.Now 12 months later the belt popped off again but I noticed that the washer was leaking. It revealed severe rubbing on the plastic which was worn through. This unit never made any rubbing noise, clanking and was not out of balance like the issue previously. I called Electrolux and told them that their certified repairmen obviously did something wrong and now it leaks and the harness shakes loose. All they could do for me is give me a break on parts. If your front load washer has belt or harness issues, demand a new one. Repairmen can make Band-Aid fixes only to a poorly manufactured item.

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.

This refrigerator is great, there are just some things that need to be changed about it. We have to turn the ice machine on the door, off, because it drips and settles in the holder. When we go to open the door the melted ice will spill everywhere.

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

We would like to express our disappointment with the Electrolux refrigerator model: EW28BS71IS. We purchased this refrigerator in March of 2010 to replace a 7-year old Kenmore side by side refrigerator. We chose this model by brand name knowing that Electrolux is the leader in the industry in quality and service on appliances. Its unfortunate for us to tell you how far youve missed the mark with the model we purchased. Weve had the model serviced three times since weve bought it. The ice maker board has been replaced twice. My wife and I both missed four days of work due to the service calls so the repair person could come to service the fridge, one day for them to figure out what was wrong and another day for them to install it. Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didnt have large Kenmore upright freezers, we wouldve lost all our frozen food.Whats amazing to this story is we arent the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. Ive included their story below. I cant believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.

Not only a terrible product but even worse customer service. With so many options (remember that Frigidaire is the same company) please make sure you do your homework when shopping for appliances. My husband, the Attorney Generals office, and myself, have not been able to make any headway with this company in having an appliance that actually functions in accordance to their specs, their description, or what a refrigerator is actually supposed to do. Buyer beware.

Have Electrolux washer and dryer with pedestal for each washer wont spin and wont remove water. I cant get Lowes to help. Paid over $3,000 for both. I have problems with lint screen. It is so fine that I got to take outside and blow out with air compressor. Someone needs to go after Lowes/Electrolux. We need help.

A one star rating is drastically too high for a company which I would consider the epitome of Worst Customer Service ever! When we purchased our new home, our builder offered a suite of Electrolux appliances, which appeared to be a good compliment to our home. Fast forward 30 days into our new home and we are already contacting Electrolux to have our new double oven serviced. 1) Temperature settings are not accurate as things cook at different rates every time we use it (Burns one time and then the next it will take twice as long as prescribed). 2) The fan on the top quiet oven sounds more like a jet engine spooling up for operation. Both issues were addressed with Electrolux. First service call - One repair technician shows up and then proceeds to inform us that it is a two person job, thus the service call has to be rescheduled. Next call, technician diagnoses the issues and orders parts. Parts arrive about a week later...another week goes by when I find out from my wife that they did not set up a follow-on appointment, nor have they called to set one up since the parts have arrived. That was the first time that I learned that Electrolux does not even attempt to go the extra mile for their customers. I called Electrolux and set my follow-on appointment...being spoiled by other companies with exceptional customer service cost me weeks in turn around repair time. Follow-on appointment happens and the parts are replaced and supposedly repaired. Oven still spooled up as if the generators were getting ready to come online and bring the aircraft to life and the temperatures settings were still unreliable. Over the course of my first 10 months, we dealt with this issue multiple times until we hit our breaking point as each time of dealing with the oven repair was mentally and emotionally exhausting with Electrolux. (The process is not smooth...I would say broken, but I dont think it has ever been a well established process.) After the last unsuccessful repair, I contacted Electrolux customer service number to request a replacement oven...the customer service agent pushed back stating that the part would have to be serviced again before replacing. We then had a heart to heart discussion about how we were not going to be inconvenienced for another repair attempt when all of the previous attempts failed. Our request was sent to the Back Office People for review for replacement for which he stated we would receive a determination via email in a few days. Fast forward again a few weeks...I get an email from some random delivery company stating that they were shipping an Electrolux oven to my address. Yes, that is how I found out that Electrolux had decided to replace my oven...in case you are not aware by now, never expect Electrolux North America to ever go the extra mile - aka email you to let you know they are replacing your busted oven. In November 2017, a delivery driver just appeared at our house without a pre-notification and proceeded to deliver our replacement oven. He then proceeded to let our new oven come crashing down on our driveway in front of my wife, who was luckily outside watering our grass at the time. My wife was astonished that the delivery driver continued to deliver the oven...and when approached, he stated that had she not been out there, he would have dropped it in the garage and left without ever saying a word. The questionable ethics of the deliver driver spooked my wife into fear that denying the delivery would only mean that shady driver takes oven away only for same company to bring same oven back a few days later. Since November 22nd, 2017 - we have been dealing with Electrolux North America to come to an acceptable solution to have a one for one swap completed. As sadly as it may sound, I have truly learned that Electrolux North America (especially North American Liaison Rita **) could not care less about the customer and their overall experience. All attempts to have the situation addressed with a means that would put their customer at ease...have fallen on deaf ears. Electrolux customer service, as well as Rita **, will only address a rigid black and white approach of how situations are to be addressed according to a policy and will never apply the Reasonable Person Theory, which would require them to listen to their customers and understand their concerns with at least the slightest bit of compassion. Recommendation - Do not buy Electrolux appliances or appliances of any of their sister companies. If you need any repairs, you will surely regret ever making that purchase...that I can guarantee.

Ice maker never worked, now fridge doesnt work. $3000 fridge never worked from day one. Now I will only get 100.00 back in a lawsuit. Shame on Electrolux. DONT BUY FROM THIS COMPANY. Throw the appliance in the trash where it belongs.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

When you set the oven to a pre-heat setting the oven heats up to that temperature but it doesnt maintain that temp and the temp begins to fall. Called Electrolux and they recommended a repair company and they came. They replaced the heat sensor for over $200.00 in repairs. No fix. Then called another company on our own and he replaced the motherboard, still no fix. My wifes first cousin (with my help) took the oven out of the cabinet and he found that the heating element at the bottom of the oven burnt up. Replaced that heating element and now the oven works just fine. Electrolux wanted to sell me an extended warranty on the oven for $500.00, not solving the problem. Electrolux customer services is PP even though youre paying top dollar for their product.

The repairman is coming next Tues., it is only 3 months old. I have to rinse all the glasses, and silverware because they are filthy. Now it has no power. It is not the tripper switch, and there is power to the plug. My old dishwasher washed better than this expensive dishwasher. When I called for service, they said Well they use less water. That is no excuse for not cleaning the dishes, at that price. Hope it can be fixed, Im not washing dishes by hand.

Six months after my purchase of a washer/dryer from Electrolux (front load washer EFLW417SIW0), we began to have to run anywhere from 3-7 extra rinse cycles to get the soap left in the clothes to an acceptable level. Today, turning on the machine, with no clothes and no soap, the water begins to fill with suds in less than five minutes. We wash towels without adding soap. Electrolux customer service was contacted in July 2017, and the endless cavalcade of repair men started coming to my house. The first repair person indicated that I needed to run loads of vinegar and bleach (alternating) to reduce internal soap buildup in the machine. We ran in excess of 30 loads and still had soap appearing from nowhere. Called Electrolux customer service and the second repair person says the same thing. So we continue. Now, in excess of 70 loads of cleaner (alternating bleach and vinegar) and a $128 water bill, I still have soap in my machine.Called Electrolux and escalated to a supervisor. Supervisor insisted on sending out another repair person and that I should ask them to call the Electrolux factory technician help line while he is at my house for further instruction. I made their request, the repair person refused to call. I escalated to the next level of management and another repair person was ordered. During this ordeal, I was told by at least three people at Electrolux that my machine needed to be replaced. Each time I was told this, the representative put me on hold and came back and said that they would have to have another technician come out to the house. I agreed each time and did exactly as I was asked to do.Keep in mind, at no time did any of the technicians that came to my house ever open the machine and look inside to see if there was a problem. They witnessed the soap, took pictures, and told me to clean the machine. We are now in excess of 100 washer loads of cleaning solution with both bleach and vinegar and Affresh, and still have soap in the Each time we had someone come out, I reiterated that this is not our first HE machine and that the only soap we use is HE detergent, using MUCH less than the minimum amount of soap. Due to skin allergies, we use fragrance free and allergen free soap, and 1-2 tablespoons per load. When items are not very dirty, we use no soap, as there is enough latent soap in the machine to wash the clothes. The machine has never failed diagnostics and has never exhibited an error code, even when the machine was completely filled with suds all the way to the top during cleaning cycles.After visit number FIVE from another technician, I re-escalated to a second level supervisor. I was told there is nothing wrong with my machine and there was nothing more that could be done. So, after five technicians, each of which acknowledged there was obviously a problem, I still have no resolution. The final technician that showed up said that this is most likely due to soap build-up between the drums inside the machine. He indicated that the repair cost could approach the cost of the machine as these machines are not built to be serviceable. He estimated the costs at one $600 to remove the drums, clean them, and put things back together. The machine was purchased for $900. And he said that Electrolux would not approve the work to be done.On top of that, Electrolux only pays the technician if a problem is found and repaired. The first technician indicated that he changed the main drive belt in order to make some money for the trip. The belt was never changed as the machine was never opened. I did let Electrolux know this and they asked if I would rather have another company come out. My guess is that they spent about $100 on five visits to my house that will be written off as warranty expense.When I asked the second level supervisor, Bracey, if I should just have to live with rinsing my clothes an extra 3-7 times, he said, and I quote, ...that is up to you.... Electrolux is indicating that I do not have a problem and there is nothing further they can do. I have filed a complaint with the Georgia Department of Consumer Protection and will escalate the issue at Electrolux (dont forget this is really Frigidaire) to the highest level. I do not expect to receive any further support and will have to replace my machine at my own expense. STAY AWAY.

Model # E130BM6CPSA. Purchased this Electrolux OTR Microwave with the convection and grill in the hopes that I could get rid of my Breville convection toaster oven from our kitchen counter. Unfortunately no luck in doing that. Purchased Aug.31, 2017 and because the kitchen cupboards had to be modified to accommodate the microwave it sat in the box until Jan. 5, 2018 when it got installed by professional cabinet installers who have done this many times. The microwave works well, however when I went to use the convection cooking function I ended up using it 2X as long as the toaster oven and then had to put it in the toaster oven to actually get past just being warm. Next day I tried to use the grill function to cook 6 small breakfast sausages and they also took 2X as long so I put them in the fry pan to finish.I call Electrolux customer service and they gave me 3 service companies to contact. We had one of them come and check out the unit and it never got to the temperature he entered on the unit and call Electrolux and the customer service rep he reached said the convection function takes about 40 min to reached the desired temp. (So I can only guess the preheat function is not working, but 40 minutes really.) The service tech then tried again to preheat the convection function and redid it for a 1/2 hour with no luck and call Electrolux a 2nd time that day. The customer service rep said that my expectation for this microwave were too high. Also the customer service rep pointed out to me that the manufacture date on the unit is 2015 and I purchased it in August 2017 so he suggested that I contact Electrolux again and tell them that I am not satisfied with the microwave which I did.The customer service rep did confirm to me that there was a note on file of my issue and said she would contact someone about my dissatisfaction with the microwave and get back to me the next day. No one called me back and I patiently waited and then finally called them back 2 weeks later and was basically told there is nothing wrong with the microwave and there is nothing they can do. I will never purchase another Electrolux convection/grill microwave and will purchase a Panasonic next time.

I bought a Electrolux refrigerator in 2011. The refrigerator is a $4,000.00 piece of junk. Not only is it a product with multiple issues, one being a fire hazard, 2 the ice maker never worked properly. And the customer service is even worse than the product. I called to have the ice maker repaired but when the repairman came, he said, there was nothing he could do because he didnt see a problem. The fire hazard - is that the lighting unit burnt a hole right through the liner. Which I called on and they told me I was out of warranty and that they never heard of that particular problem BUT lucky for me, they sold a repair kit for the particular problem! LOL, really?I decided to contact the BBB because I refused to give Electrolux a dollar of my money. I had communication with Electrolux learning that the refrigerator liner was still under warranty. Or misleading me to believe it was under warranty. Their words were the cabinet liner, compressor, and something else had a 2-5 year limited warranty. With that letter in hand I contacted Electrolux and they agree to send a repair person out to repair the liner but if it was considered to be cosmetic that I would be responsible for the charges. I thought to myself, how in the world could they find this cosmetic? It is a fire hazard and clearly a factory defect.The repair main showed up to my house a couple days later and told me that it was not fixable. Armed with the same letter from Electrolux I gave him a copy of it. He said OK this clearly states you are covered for under warranty and I putting in a request for a new one. But dont hold my breath because its his experience that Electrolux doesnt honor their contracts. They always stick the customer with the bill. And as far as the burn hole, he has seen it many times and is very common for it to happen with their product. They of course did not honor their contract. They refused to cover anything. And deny that its covered because they deemed it cosmetic! Horrible company. Hopefully no one has to die before recalling this fire hazard.

I bought a new home last July of 2017 and had a allowance for the range. I wanted a dual oven so they let me upgrade to one. I paid the builder the difference from the allowance I was already paying. The oven has not worked since I got it. Electrolux (Frigidaire) made me go through 7 visits from repair companies (2) and neither could resolve the issue. Electrolux does not make the same model to replace it so I asked for my money back. They will not pay me the full amount but only the addition to my allowance which is only HALF what I paid for it!!! I sent in the paperwork to prove I paid that much and they still refuse. I have lost wages and gas from all the repair visits. I cannot replace my oven for what they will give me. Terrible, terrible company and customer service!!! They said in writing that they would refund the full purchase price.

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

Hi. I would never ever recommend to buy products from them. I had the worst experience with them by purchasing Frigidaire washer dryer unit. Had motherboard problems after 2 weeks of purchase. Called customer care atleast 10 times and no one is bothered and they just keep saying we have ordered parts and waiting and waiting... To put it short I did a BIG mistake buying frigidiare product. Never ever buy their products.

Bought a front load washer and dryer 2 years ago. Within the first month our washer was beeping and displaying an error code. Called and told it would cost $125 for one of their authorized repairmen to take a look. Fast forward to 6 months old, it started leaving oil/grease stains on our clothing. Destroying these articles of clothing. Fast forward to 9 months in and out dryer wouldnt stay on for longer than 5 minutes at a time. Called and was told it was the heat element and it was not covered. ARE YOU FREAKING KIDDING ME?! So we paid out of pocket to repair and purchase the part. Now not even two years old the washer is leaking water everywhere causing extensive damage to our floor and wall. They are willing to cover the part as now suddenly parts ARE covered up to two years (so our heat element should have been covered!) but are still going to be responsible for the cost of labor. I have never seen such junk! What company does not stand behind their products?! I know and understand warranties. However with units that have had as many problems as these, it is inexcusable to shrug shoulders and say Oh well. Plagued with issues and no assistance. What a joke!!!

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

Loved this fridge when I bought it. But it has needed several repairs and now the side is breaking out in rust spots! The water line freezes, and that has repaired and replaced. The whole freezer side door has been replaced. It is 10 yrs old now; but, the problems started about 6 yrs ago.

Ordered refrigerator through Home Depot, April 10th. Set delivery time April 18th. Waited all day for the 1 hour call ahead for delivery. By 5 oclock walked into Home Depot to check on status. All systems showed, out for delivery. Got assured it will arrive before 8. Come to find out; Electrolux never fulfilled delivery! Never updated system! Never informed delivery personal or retailers! This is basic business! Reset delivery date; April 23rd. So let me get this right! I lose 2 days of work, waiting for this! Stranded over the Easter holiday with no fridge! My landlord is up in arms! (Elderly and sick) and they offer me $50.00 redeemable on their product!

Please do not purchase Electrolux appliances. I unfortunately did not do my research before and deeply regret it as I am now in the hole about as much as I paid for it originally in repairs and it still does not work. I have spent numerous calls and hours with customer service and to no avail. They simply dont care if you ever purchase from them again and I definitely will not. The interface board on ours was faulty from the beginning and after being replaced still did not work. The ice maker would freeze over and after even repairing it broke again.We have been using ice trays for two years due to not being able to afford to pay the repair cost and another part since it was out of warranty at that point. I have filed a complaint with the State Dept. of Consumer Affairs and to file suit to replace a defective design. We are contacting their legal department due to the fact they knew it was a defective design and will not fix it or replace it. Electrolux used to be a great company and unfortunately like many today just dont care about the consumers who purchase with their hard earned money from them. The only recourse is to just not give them the money in the future so I highly recommend you do your research before throwing your money away with them.

I purchased 6 Electrolux appliances for my kitchen in 2009 (refrigerator, dual fuel oven, hood, microwave, dishwasher, mini-frig). Since that time they have ALL required repair. The refrigerator and dishwasher re in constant repair. I purchased this top line brand because I didnt want to deal with any problems. I also purchased a warranty on all the appliances because I didnt want to have any problems that would take time from my busy schedule. In the last 2 months I have had the refrigerator stop working (for the 3rd time) and spoil ALL my food. Sears took 4 attempts to fix the problem over the course of 3 week. The following day the dishwasher broke (for the 3rd time), draining 2 feet of water all over my kitchen. After 5 weeks and 3 service appointments - almost 2 weeks between appointments and 2 no shows my dishwasher remains broken and collecting mold. I will NEVER purchase another Electrolux appliance again. These products are complete junk.

This microwave was not cheap and yet it broke way too soon, just over 2 years of use. I bought a small countertop microwave to use in its place as I havent had the $ to replace and it was not under warranty anymore. I will not buy this brand anymore.

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

On March 16, 2016, I called Electrolux to request a warranty repair of my then 10-week old dishwasher. The phone rep asked numerous questions, including what, exactly, was wrong with my dishwasher. She then instructed me how to try to reset the dishwasher (which failed), and then she scheduled what I thought was a repair appointment, five days later on March 21. The rep asked me whether I preferred a repair time window of 8:00 a.m. to noon, or noon to 5:00. I said I preferred morning as I had an afternoon appointment. The rep then told me that Whitman Appliance Repair would contact me the day before to tell me my specific appointment time.The day before, sure enough, Whitman called only to tell me that would see me between 10:00 a.m. and 2:00 p.m. I said that Electrolux scheduled me for 8:00 a.m. to noon. Whitman said they could come between 10:00 and 2:00, or they could reschedule for a later date. So at the last minute, I had to schedule an entire vacation day off work and reschedule my afternoon meeting. On March 21, Whitman arrived as scheduled. The repair technician walked into my house, looked at my dishwasher, and said, Whats wrong with it? I said, Didnt Electrolux tell you? The technician said, They dont tell us nothing. I explained the problem. He then said, You need a new blah blah blah (a part). Well have to order it, it will arrive in 3 to 10 business days. Then we will call you to schedule the repair. He then took a few pictures of my dishwasher, including a picture of the serial number.He was in my house for all of about 30 seconds. I said, You mean I wasted a whole days vacation so you could ask me the exact same question that I already answered for the Electrolux phone rep? He said, Well, I needed to get the serial number. I said, I needed to tell the phone rep the serial number before she would schedule the repair! He said, I also needed to take pictures of your dishwasher to document any pre-existing damage, so you cant sue us to fix something that wasnt our fault. Great! I blew an entire vacation day so that Electrolux and Whitman Appliance Repair could cover their butts.Finally, on March 29 -- 19 days after I called Electrolux, I got to schedule yet another vacation day and my dishwasher was finally repaired. The complete lack of even basic communication between Electrolux and Whitman and the long (half-day) appointment windows for repair convince me that Electrolux and Whitman Appliance have absolutely no regard for customer service. I will think long and hard before I ever buy another Electrolux appliance. NEW TOPIC: The dishwasher I replaced was a very low-end model. The Electrolux was, at $888 retail, what I thought was a mid-to-high range model. It has a stainless steel interior and a third rack, which I liked. However, I learned the expensive way that a more expensive dishwasher does NOT clean my dishes any better than a cheap one. The ONLY real difference between my old dishwasher and the new Electrolux, is that the Electrolux is quieter when running. However, the noise level of my old dishwasher never bothered me or my family. Our bedrooms and TV room are separate floors from the kitchen, so we rarely heard the old dishwasher. And even if we were sitting nearby, we could converse or play music or do whatever without ever being bothered by the dishwasher. If I ever have to buy another dishwasher, Ill choose a cheap one (and very lucky NOT an Electrolux).

We purchased our refrigerator 4.5 years ago for $925. Though everything still looks and sounds ok, it has stopped cooling and the compressor at the bottom rear gets really hot. There is apparently a 5 year warranty on the sealed unit. After several phone calls, these are the hoops we would be expected to jump through: Not just any licensed refrigeration technician will do (since we already had one look at it). We would need an authorized servicer to come and verify if it is the sealed unit that has failed. The authorized servicer would charge us and it would not be covered by Electrolux (they say they cover materials only, not labor). That said, if the authorized servicer determined that the sealed unit had failed, the compressor and the evaporator are both obsolete items not available from Electrolux, so they dont actually cover the materials. Instead, Electrolux would offer us a 10% rebate toward a new refrigerator (presumably once we purchased it from them?) So the warranty is useless and we wont be doing any of this.

We purchased a front loading dryer approximately 3 years ago. Right after the 1 year warranty expired, the dryer began having char issues with the vent screen in the back of the unit. I can only run the appliance on delicate unless I want my clothing to have char marks and holes. I have lost thousands of dollars in clothing, not to mention the increase in my gas and electric bills.

I bought the washer in January. Then one day in June, the washer stopped spinning. After researching online that evening, I checked the code which said defective door lock sensor. The repair man came three days later and confirmed that it was a defective door sensor. Problem is he didnt have the part. Twenty days later, the part arrives and the repair man replaces it and proclaims the belt also was off, that some factory lock nut had come off. He said in his twenty years doing this hed never seen such a thing. He put Lock Tight on the nut and tightened it. It lasted less than one load the next day. The repair man returned and said he had to replace the drum, motor mount, pulley, pulley mount, drive shaft, bearings, belt and that it would require another visit (full day) because he had to order the parts. I asked how long and he couldnt guess. Now Ive been without a washer for close to 30 days and it will be longer. It costs me $5 per load at the Laundromat - thats approx. $150 since it broke. Ive had to stay home from work waiting on the repair man a total of three times and now will be a fourth. I dont go to work. I dont get paid. I called Electrolux Customer Service (thats a joke) today and asked why they just dont replace it. Their new product warranty is a repair warranty only - way to stand behind your product.My modest calculations are this washer cost me a total of $1,700 so far; I bought it for $650. If I were a consumer in need of an appliance, I would not buy Electrolux. If I had done my homework, I wouldnt have bought this product for $250. At least my life is consistent. I owned a Fiat when I was younger and it was a piece of junk and now I have another Italian piece of junk.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

Electrolux is the worst appliances I have ever owned. Do not buy these appliances. The refrigerator had a recall and because we did not know about it we did not act on the issue. 18 months later the ice maker went bad on our refrigerator and they said they could not honor the claim. We have spent about $500 for the repairs on this refrigerator and it is only 3 years old. Bad quality, bad service. Nothing good about Electrolux.

Our LG top of the line troublesome fridge of 5 years died leaking water on our wood floor. LG does not stand for Lucky Goldstar or Lifes Good; in my dictionary it stands for Lousy Garbage! Enough about that. We were now in a lurch for a new fridge without having the time to thoroughly research our purchase. Instead of going to a chain store that sells appliances (have you ever attempted to contact a salesman at Sears? Its a joke!) we decided this time to go with an independent appliance store. Initially we may have paid a little more, but what we received in service was priceless! Since we were less than a week away from Thanksgiving the owner bent over backward to deliver within a couple of days and the installation was professional, clean and non-damaging to any of our belongings.We went with an Electrolux counter depth model with the freezer on the bottom. We were impressed with the features and based upon that my husband wanted the deluxe model which had a special drawer for ice cream so that it is not rock hard when you try to spoon it our of the container. After it arrived I looked at ratings for this model and they were horrific. I felt my heart sink to the bottom of my feet, especially after the amount of money we spent. I didnt tell my husband right away for obvious reasons and decided to let time pass to see what transpired.Three months have passed without a single issue. It is a pleasure to have in our kitchen. The produce doesnt freeze, we have loads of room inside because of the design and we have loads of ice, a problem with counter depth french door fridges and one common complaint about the Electrolux. The ice dispenser on the door is great-small cubes just the right size for a glass or crushed if desired. The cubes actually come out when the lever is depressed (non existent with the LG) and water doesnt drip after dispensing water. The ice maker in the freezer is ingenious! Now I dont have to listen to the ribbing from my daughters about the stingy ice maker. All in all, I think that we made a wise purchase, and well worth the money.

Warning! DO NOT ORDER ELECTROLUX APPLIANCES! We have been through PURE HELL with our microwave, which worked approx 3 months! I purchased an extended warranty and when the repairman came out, he refused to fix it! Then he said wed get a replacement. So were without a working appliance for God knows how long! Not only that, but they want to charge US for delivering it! Do not ever order ANY appliances from this bogus company!

July 2010 saw purchase of new refrigerator, Electrolux, who happens to be one of two major providers of appliances in this country. Received a one year warranty (as long as I was willing to pay for the authorized serviceman to come verify my claim of what was wrong with it because only the parts themselves were free). Eight months after owning it the door handle broke off upon opening it. Normal wear and tear with two adults and zero children. It was covered under warranty. Eight months after that the same thing happened with the door handle breaking off in my hand. No coverage as warranty expired. That takes us up to today, in 2016. FIVE YEARS and a couple months... How long should a consumer expect to be able to get use of an appliance such as a fridge? The one we replaced was 22 years old and still running, but I wanted energy efficient appliances. Bad decision! They sure dont make them solid like that anymore... At least not mine.So today, spring cleaning, I discovered that the left and right sides both are covered in little hairline cracks, all over the sides. Almost looks like what would happen if something got too hot then too cold or vice versa... I dont have any idea how this kind of fractures on the inside of the fridge could happen. Unless it is because of manufacturers defective product. Something about the material they used is just not up to par for what is needed in a fridge. Thats my first guess. But of course there is zero warranty and the phone rep would not even discuss possibilities of the company taking responsibility for defective products. I will be watching close though, to see if there is ever a recall on them. It wont be able to be used for very much longer. Five years on a fridge? Is that supposed to be the new standards we are going to be forced into dealing with from one of two of the major providers of appliances in the United States? I sure hope not. They are too expensive and really too heavy to replace every five years. Wow, will the land fills be filling up then, huh.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

12/19/2011 purchased Electrolux washer & dryer from local appliance dealer, over $1600. Shortly afterward, problems with washer spin cycle & door lock. Local dealers authorized repairman made multiple repair attempts, problem unsolved. Dealer said WE had to contact the factory! So much for the local dealer for good service. After back and forth with factory, they agreed to replace washer with a new one. 2013 the dryer heater element failed, replaced under warranty. 2014 dryer heater element failed again. Warranty expired. Again, no help from local dealer, and no help from Electrolux. 2014 dryer motor making noise. No help from local guy, Electrolux will send a motor for half price. The second washer still has problem with spin cycle, rebooting by unplugging seems to reset and resolve the problem, so far. I mistakenly expected, after investing in new high end appliances, I would enjoy a few years of trouble free service. Wrong!

This is the worst experience I have ever had. Six months ago, moving to the new home, everything is fine but the Electrolux washer keeps giving me headache. Same sensor problem happened 3 times. There are 3 different companies that came to fix it. Okay, finally its fixed, but this is not a very good sign to have such a new machine with recurring problem. I had a very bad feeling about it, but they refused to replace a new functional one to me. No refund! No replacement. Live with it!Recently I found a lot of mold within the gasket and even the hardest clean layer. I tried to wipe it ever since I found it, but it just keeps coming back. I expect a new gasket, but the customer service said its not covered by the warranty. I need to pay for the part $155 + tax + techs labor. What? Is this my responsibility? The poor design is trapping the water. They said I need to leave the door open and clean it every time. There is a gap very, very hard to reach in. I cant imagine the front load washers door needs to be left open to air dry. No wonder there are horrible news about kids got into the washer or dryer. I am buying a $1,400+ washer, but I need to wipe it after each wash? High tech or more work? Reading their FB and saw many people complain about all types of appliance they bought. I wish Id read it! They really dont care about their reputation and no customer services at all.

We bought our Zen vacuum cleaner in fall 2016, the main selling point being that it was claimed to be the most silent vacuum cleaner in the world. Well, it was silent for the first weeks. Then, there was this loud squeaky noise when vacuuming carpets. Turned out there was an air leak around the fitting of the tube in the handle due to cheap plastic that wears out in no time. Also turned out that the two year warranty did not cover the tube, which was only covered by 6 months. Within these 6 months we had the tube replaced three times, but to what use? The construction itself is wrong in combination with poor material, and it will wear out again no matter how many times you replace the part. This flaw also applies to the built-in nozzle holders that are too weak to hold the nozzle/tube in place. It keeps falling out making noise and waking up the children. Zen is anything but the most silent vacuum cleaner. One more thing while I am at it, the buttons! They are designed for the sake of design, but are absolute useless. Lets just say that the power button of Zen combines the versatility of traditional buttons, and the tactility of a touch screen. Press it and behold, nothing happens! In short, vacuum cleaners from Electrolux may look (and sound) good at a first glance, but the quality is a disgrace for Swedish engineering.

After 1 year of operation the big burner failed - replaced in extended warranty. After 3 years of operation we werent able to completely insert the Fully extendable Luxury Glide racks thus not being able to close the door. Not covered by warranty as acc. to Electrolux this is not a functional part. Strange - how is an oven with open door fit to purpose? We replaced it by a usual rack. After 7 years of operation the ceramic top separated itself from the frame - the silicon layer around the ceramic top sticks on the ceramic top but not anymore to the frame.

DON’T EVER BUY ELECTROLUX APPLIANCES! September 2015 is when we purchased a new Electrolux dishwasher to replace our very old dishwasher probably over 30 years old. Never had a problem with the old dishwasher. It served its purpose but could not run anymore. We were excited to buy a new dishwasher hoping that it would sanitize and clean dishes better. Since we got the new Electrolux dishwasher in September 2015, it has broken down 6 times. Also does not clean well and I rinse everything before I place in dishwasher. It’s only 2.5 years old. Called Electrolux over 20 times getting it repaired and begging them to replace the dishwasher because we were sold a lemon. Every time they denied replacing it. There are a few inconsiderate rude Electrolux agents that I talked to and lied to me. I have been lied to many times by Electrolux agents and they keep their stories straight. I record everything; calls, notes, confirmation numbers. Horrible customer service!

I have oven, microwave, refrigerator, wash machine. All of them are good to spend money fixing.

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge at cost, and we agreed as we wanted to maintain the look of the kitchen.The ice maker on this unit worked, but after about a year the unit appeared to lose its mind and would randomly give high temp warnings, and then be OK for a day or two. Service tech diagnosed ice build up in the freezer and evaporator and recommended a full defrost. We did that and it was OK for few months, then happened again. This repeated 6 months later, and now again for the 3rd time. This time I pulled out the usin and noticed a huge patch of rust on the stainless steel back plate right behind the ice maker. So, looks like the ice maker has an internal leak, which builds up as ice inside the unit and eventually screws with the temp sensors. The door gasket is also now disintegrating. Bottom line - these people do not know how to design or build reliable refrigerators. They are quite literally junk. The ovens have been great though :).

I bought my Electrolux wall oven model CPEB30S9DC2 in early 2007 and it has worked without incident until Jan 16 2015. That evening we were cooking and lucky we were not out of our house and only in another room when we heard the sound of electrical short coming from the kitchen. Smoke was coming from the wall oven and thought that, an element was burning out due to its approximately 7.5 years of service. Pushing the OFF button on the face did nothing and sparks smoke and a burning plastic smell was filling the room. Went directly to the power supply and turned off the circuit breaker. Being in the manufacturing business of electric steam generating appliances for over 35 years, I investigated the construction of the printed circuit board that had caught fire in the wall oven. I was surprised to discover that there was no fused protection on this internal device. This lack of conscience in the design would have in the worst case scenario allowed a fire to start in the appliance that may have transferred to the surrounding cabinetry. Lucky for us, we had the power supply disconnected within 1 minute of the short circuit and the only damage was smoke and fumes, which we can still smell in our kitchen even after removing the wall oven, cleaning the smoke soot from the cabinetry and airing out the kitchen for 24 hours. Thought I was buying a quality product when I purchased this appliance but after reading about so many different appliance recalls on the internet, I want to take my next purchase apart and study the construction before installing in my home. There are too many horror stories out there about families that have lost so much due to appliance fires. I do not understand how this design could hold a CSA mark and have been passed for certification. My next letter is to CSA. Am I the only wall oven that has a printed circuit board that has melted and caught fire. Consumer beware!!

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

I have an Electrolux ICON dishwasher. I have had it for a couple of years. The dishwasher started out quiet when I first got it, but it got noisy later. The control panel had gone out and in order to repair it, I would need to pay between two and three hundred dollars. This is a very expensive stainless steel dishwasher. I will never buy Electrolux products again.

After having replaced my LG washer with the Electrolux Luxcare Washer in early January, I was so pleased that I immediately ordered the matching Electrolux dryer. I could not be more pleased! I have not experienced any negative issues. I am a strong believer in Electrolux products as I have an Electrolux dish washer & refrigerator. My clothes are cleaner than ever and the dryer does not wrinkle my clothes! I love the light in the dryer too.

Bought 20 cuft Frigidaire freezer in Dec. 2020. Did not work correctly after 2 weeks, frosted up. Fan stopped working. Light did not work. Electrolux who now owns frigidaire, sent out service man a week later. After missing with the door the service man said he would have to order a new door and gasket. After several weeks (the freezer had now stopped working) the door and gasket where delivered. The service man never returned or answered my calls. I called electrolux. They sent out a different company. After a few weeks the service man said he would have to order some parts. He did do something with the fan motor. He did order some parts.After several weeks, 3 or 4 I called the service company and they told me that one of the parts was on back order. After 6 months the part came in. A month before I plugged in the freezer and it started working. Still frosted up and no light. The service man returned and after about 30 minutes he said it needed another part. He was not using the part we had waited over 6 months to get. A week later he returned, put some shims in the original door and everything worked right. Not end of story. The new door is still on my sun room floor on a pallet (6ft long). Its now been 8 months, They kept telling me they were going to pick it up. Now they say because its a residence they cant get it pick up, they had it DELIVERED. Now they say its up to me to dispose of it at my expense. I think I am going to try and sell it!

We bought the El23BC60KS French door refrigerator. We immediately noticed a constant loud whirring noise and horrible high pitched tone, and the freezer frosted up. The high pitched noise is unbearable, and the compressor never shuts off. Even though this was a brand new refrigerator, Electrolux will not replace it. They said they require two functional failures to replace a new fridge. They only offered to send a repairman to fix it. I did not pay for a repaired refrigerator. They said we will have to work with the retailer to resolve the matter (who says we will have to deal with Electrolux). Today my carrots are frozen, and the freezer is white with frost. We paid $2500 for a defective fridge, and Electrolux will not stand behind their product. Two different customer service reps even told me the same lie about defective cars they bought, and how the dealers would not replace the cars. Horrible product and horrible customer service!

I did a kitchen reno 3 years ago and through lots of contemplation on which manufacturer to purchase our appliance package from, we chose Electrolux. We purchase the wave technology fridge and Induction stove. We could not have purchase any higher end of a product from Sears other than the GE Profile package, but they did not release an induction cooktop at the time. WHAT A MISTAKE!!! The stove has had several service calls as one of the burners has no heating intensity. The service people that have been coming out have no clue what they are doing and cannot fix the stove. They basically say it is normal. Still working on that problem to get it rectified.We also noticed our laminate floor was swelling a few weeks ago and after investigating the possible cause, I pulled out the fridge and sure enough the floor was all damaged and stained with rust. I had Sears service come to investigate and the end result is it cannot be repaired as it has a manufacturing defect. Seems that Electrolux just happened to not design the fridge with any insulation at the back of the fridge. WOW! I purchased the Extended warranty from Sears due to the cost of these High End appliance and the high cost to purchase.Well that fell flat on support. Sears has offered a credit of $1170.00 toward a purchase of a new replacement fridge as my compensation for the NO Lemon policy on the warranty. Not happy with this result, I contacted Electrolux customer service and asked to speak with a Manager. I was bluntly told that there was no further person to talk to and that Electrolux does not care about any issues after the initial year is over and it will be impossible to expect any input or assistance to replace the fridge that was improperly designed and built! Unbelievable... I am now going to be financially burdened with a $3000 plus cost out of pocket!! What a kick in the teeth after thinking if I purchased High End (JOKE) product, it would pay off.It is looking like I will have to replace my fridge and will now have mismatched appliances in my kitchen, especially since it will not be an Electrolux product. That would be a cold day in Hell!!! I cannot believe what Electrolux is pulling off here. I would be willing to start a class action lawsuit if we could group enough people together to fight this company for selling Improperly manufactured product and not owning up to it.

Electrolux owns Frigidaire. We purchased a washer in March of 2015. 8 months later it was replaced with same model. Again 8 months later the washer needs replaced except this time I was informed that the model we had is no longer being manufactured. I asked for a refund or credit to choose something of our choice. Their response to me was that I either accept what they have to offer or case closed. What they had to offer was a machine nowhere close to an equivalent of the one we purchased. It was delivered in August of 2016 and replaced on November 7. We are now on our 4th washing machine in 18 months. We had a repairman out here on November 14 and November 30 for the same problems the previous machine was having. We now have had this piece of ??? for a month and all they want to do is send another repairman out. Instead of talking to the repairman directly they are wanting me to fill them in on the repairmans diagnosis. I insisted that they talk to them directly and wont do it. What is the point of having a repairman if they are not going to follow up with them. All I want is a refund of our money so we can go on and not have to deal with them anymore. This machine is Frigidaires top loader. It has a terrible vibrating sound. Also, the machine shuts off during a cycle and all the panel lights will flash. Another issue is the length of time it takes to wash – 60-90 minutes.

In 2010, I purchased $10,000 worth of appliances from Electrolux. My side-by-side refrigerator has been an issue since day one. The hydrator in my refrig freezes everything I put in it. I have had it looked at over 4 times. My dishwasher constantly leaks and I have had it repaired over 3 times. My microwave takes twice as long to heat anything as my old $200 microwave. Dont waste your money. Electrolux makes horrible products.

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

I have had two top of the line Electrolux appliances for four years, a nearly $3,000 stove, model ‪#‎VF02062872‬ and a very expensive French door refrigerator, model ‪#‎EW23BC70IS1‬. Both of these appliances have suffered with reoccurring problems of which Electrolux was apparently aware but unable to provide a permanent solution. The stove became totally inoperable after completing the self-cleaning function. Nothing works! The door is locked shut. The surface units dont work and I cant even use the clock or timer. This has happened 4 or 5 times already. The first two times this happened, it was under warranty and they did fix it. After that they wanted me to purchase an expensive service contract. Thats totally ridiculous to cover a recurring problem. The problem has continued to recur. Apparently the heat from the self-cleaning function destroys a computer board in the control panel. To date, it appears that Electrolux has been unable to solve this problem. When the same problem happens again and again with the same appliance it should be considered to be a lemon. The last time this happened it took them 6 weeks to get me the parts. After fighting with them for about 45 minutes this morning, they agreed to send me the parts for half price but wont cover the service. The ice maker in the refrigerator has been repaired or replaced several times. The water dispenser is not even designed to get the water cold. I thought I was buying quality products. One of the letters I received from them about the problems says, Please be assured that you have invested in one of the finest appliances manufactured in the world today. I bought these products because the company had a reputation for dependable performance and enduring quality. The products I have would indicate otherwise. In view of its service and the quality of the products weve purchased recently, I could not, in good faith, recommend Electrolux. The consequences were that the stove continues to be defective and will probably burn up again. What Order Number do you want below?

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

Awful experience with model #EFME517SIW 8.0 cu. (Electrolux Dryer 2016) .The front door rattles at very high decibels as does the flimsy rear panel. We cant stand the noise and disruption within our home. Called Electrolux and they claimed that after one year, there is no warranty coverage for this issue. Unfortunately, we purchased the washer/dryer set while the home was under renovations and were unable to use the appliances for several months. By the time we used the appliances, the horrible rattling started, but warranty ended. My former GE clothes dryer worked perfectly and quietly for 10 years, never requiring service. Ill never purchase from Electrolux again and will tell post as many reviews as possible about their poorly made and overpriced clothes dryer.

Cleaning issues with my Electrolux Icon dishwasher go back to just a few months after we purchased our home in June, 2015. There have been drainage problems and leakage problems, but the most consistent problem has been the fact that the top rack does not clean. Three authorized Electrolux licensed companies have worked on the dishwasher. Every part on the dishwasher has been replaced. Ive purchased countless cleaning products recommended by the technicians and the problem has not been solved. The top quarter of the dishwasher does not rinse clean and there is always food standing in the bottom of the machine (causing a terrible odor - one technician told me to rinse and wipe by hand - I have never had to do that before). I have requested a copy of my service record but was told that it was not available to me but that the technicians have all the information. The wrong part has been ordered twice (or just the wrong one sent... no one is quite sure) which means I have been confined to my have home twice in the past two weeks with no work done on the machine. Last month a technician said he just didnt know what else could be done, but when I told Customer Service this they said the technician hadnt put this in writing. Apparently there is a procedure that must be followed to get a replacement review for a product that cannot be fixed and it must be initiated by a technician. All this is in the notes that the CS reps says he is adding to my file, but I have very little faith in that. I get a different person each service call and they always want to try one more thing! I did purchase an extended service contract last year so I am not out any money at this time (although I paid over $400 after the warranty was up and my builder paid about the same), but I have devoted a tremendous amount of time and energy trying to get this fixed. My contract is up in July and I told Customer Service that I fully expected this to be resolved before then and not dragged out so that my contract expires before it is settled. I have four boxes of unusable parts being stored at my house. Electrolux could have bought me two new dishwashers for the amount of parts and labor that have been wasted on this machine. I have tried to be patient with this situation, but I have been tested to the limits and want some results.

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

I have one of the most expensive refrigerators from Electrolux (ICON). After 5 years I need a new one and all Electrolux will do is give me a 20% off a new one. I would never do business with them again. Dont buy from them unless you want to replace your product in a short time.

This product was purchased in December 2006 and installed in our home in April 2007 after our home remodel was completed.When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100s of other consumers may have been scammed as well.The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to go to hell.1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

Your product broke in less than 1 year and your warranty and replacement policies are a joke. They are designed to rip the consumer off. Its nearly 1 month since it broke down and after 3 techs visits and 3 orders for possible broke new parts, Im still without a washer and Electrolux are sending yes, a 4th tech out with more parts. If this washer ever gets repaired, its probably going to die immediately after those repairs cause the previous repair guys have torn it apart. They even pulled wires out and somehow managed to get them back into the boards.I saw this with my own eyes and I would bet 1 million dollars that those techs damaged those other boards and wired. And of course who will have to pay for those techs mistakes. Yes, thatll be me the customer. Cause they are in the business of selling horrible products without honoring repairs or replacements as they promise. Electrolux and Frigidaire are 2 names that should not be in business. My work order # **.

I purchased a washer and dryer combo about a year ago that came with a $100 visa card rebate. I submitted the rebate application that day. I waited for months but got nothing in the mail. I decided to call back to see what was going on and it turns out that the rebate was declined because my zip code was missing from the invoice from the store, yet I entered it on the application. All the other information was identical. They state that I was notified via email but never received anything regarding it. Electrolux refused to resend the $100 gift card when I contacted customer support. I see similar rebates currently advertised on their products so I dont see why they cant just resend the gift card.

I bought a new standing Leonard freezer code number MUFF21VL-220 MUFF21VLHW-L. It is supposed to be frost free, but unfortunately it makes ice in the upper freezer shelf. It was checked twice by Ale ASA company, your dealer at Al Khobar, not able to repair yet. I bought this brand because I had good past experience with same brand fridge. Now I am disappointed. Please I need a solution to this issue. Since this reflects very bad on marketing your product. Hope to hear from you soon.

Purchased a brand new fridge, had nothing but problems with it as it does not work at all. Have had people come out to service it numerous times and still nothing. I have waited on hold on the phone for over an hour before having to hang up. Emailed three times and received nothing other than the automated response. Terrible customer service, terrible appliances. Would never recommend Electrolux and wish I had read previous reviews.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

We purchased a new home and bought the washer and dryer. When delivered, it was off balance and need a repair guy had to come in. Not a problem with the unit, just the service. When adjusted, the washer made very loud loud noise from rattles, belt rubbing, etc. We thought Electrolux was the top of the line, however, it’s just a terrible product. After one day, we asked the supplier to take them back. I wish it would have worked out. My only comment is BEWARE. We are now forced to find an alternative.

I was heating up food in the microwave and a spark started to flare in the corner where the metal rack was held up by the plastic hook. It was a good thing that I didnt walk away from the microwave or who knows how large the fire could have gotten. I called the customer care number and because I didnt buy the extended warranty, they could not help me but provide me repair numbers which I would have to pay for. I asked if this kind of thing happens a lot with their products but they said no. Has anyone out there experienced the same thing I have? My appliance model is EI30MH55GSA.I just feel they should cover something like this because its a quality assurance problem that could definitely have led to a bigger problem (house/electrical fire). Why would I pay to repair this microwave when my confidence in their product has definitely wavered? I would prefer to put my money in a different manufacturer and have peace of mind. I regret buying all of their different appliances because most of them have a problem (oven time display doesnt work and refrigerator ice dispenser spits and continue to serve ice after release). We were really excited to buy their products when we bought our house believing we would receive a high end product associated with their costs, but instead we are greatly disappointed with what it really is. Beware and be wise. Do not purchase Electrolux!!!

I purchased what I thought was a high quality front loading washer and dryer from Electrolux in 2014. In only two and a half years, the dryer has stopped working. The moisture sensor completely just fell off on its own, and I am beyond warranty. Ive had to take days off from work to have the item inspected, and to order a new part. It isnt cheap either. This is a very disappointing product that was not made very well.

We bought an Electrolux washing machine, front loader, almost a year ago. It started leaking 11 months into our ownership. Three calls later to Electrolux, we now have had multiple parts replaced and even the motor replaced. Now the technician is telling us that he has to again replace the same part he replaced a month ago. Its complete garbage! A total lemon! Never buy!!

We purchased an above the stove Electrolux microwave/convection oven several years ago with the understanding that this was a good solid quality brand. We did not get an extended warranty. Almost immediately after the original warranty ended, it stopped heating. It was too costly to repair - we spent a couple hundred dollars on it and ended up just getting a new one. Same model but with the extended warranty. Glad we did, but after 4 service calls and it still doesnt turn on consistently, I will NEVER PURCHASE AN ELECTROLUX APPLIANCE AGAIN. BEWARE OF THIS BRAND. Im sick and tired of taking time off work for a service call and then within a couple of weeks it stops working again.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

Im on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux. Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

We bought our French Door Bottom Freezer Refrigerator in October 2009 as a result of upgrading and remodeling our kitchen. The installation did not occur until April/May 2010 and we had problems with a leaky ice maker, intermittent making of ice, noisy clicking doors, and notification of expired air filters after 3 months of use. We called one week after the 1 year of purchase anniversary date and they told us our warranty had expired. We called customer service in 2012 and 2014 to express our dissatisfaction with all the problems that continued. They had a log of all our calls and still did nothing to make the refrigerator function correctly. After spending $3,600.00 for a high end refrigerator and have a lemon at that, Electrolux took no ownership for their problems. In January of 2015, the ice maker stop functioning all together. The service tech advised us this past week, there have been over 9 updates of the model we bought and there have been numerous faulty issues from Electrolux. It seems that this is a common problem and there are many consumers with the same complaint with this appliance. Why cant we all pursue a Class Action Suit? There are some of us that remained quiet and didnt scream loud enough and now we have the consequence of a lousy functioning refrigerator. By the way, the display on the temperature started to disappear in 2014. The technician states I need to spend $1,000.00 to purchase 2 kits to bring my refrigerator up to par (and since DAY 1 it has never worked correctly). Also, there is no guarantee after 90 days something else will break. This was the worst purchase of an appliance we ever made. Today the customer service corporate manager failed to help us make this situation go away and failed to assist the consumer to feel right about a costly purchase that never worked. There needs to be a better way to alert the public about Electrolux quality. There are too many of us as unsatisfied consumers with the same flawed design refrigerator complaining about Electrolux not taking action on their substandard appliances and for NOT doing the right thing.

I will NEVER in life buy another product from this company!!!! I have 4 major appliances and all but ONE have been serviced! They are all 2 1/2 yrs old and Im being told that the only thing I can be offered is half off parts if theyre ordered from Electrolux. The customer service is HORRIBLE. Ive spoke to reps from phone number (706) 860-4110. Rep Alegra I spoke with her for 40 minutes. Was offered free parts but Id have to cover the labor. She adv. that her supervisor was upstairs and she would email me the information for the free parts and I NEVER received the email. I called back today and spoke with Shaquayla **, complaint manager, who adv there wasnt any notes about my previous call with Alegra and all she could offer is half off parts! The lining of my fridge is coming off and my dishwasher wont drain. I was told the knob that has been replaced once before has gone bad again!!! I then spoke with Shaquaylas supervisor, Theresa **, who needs to be fired! She was VERY cold and VERY matter of fact and kept repeating the offer without ever showing empathy or even genuine concern. I encourage others to NEVER buy from this company! Im currently writing a letter to a corporate PO BOX while posting in any social media site of Electrolux and filing a complaint with the BBB and posting YouTube video of the poor quality of the appliances entitled, The poor quality of Electrolux products. I am a new homeowner and I THOUGHT I was buying a great product. Electrolux has ruined my experience and wasted my time and money! I was even advised by Shaquayla that the repairs would have to be done and paid for by me before I could even buy an extended warranty. Again I want to advise these appliances are 2 1/2 years old!!!! I am extremely disappointed!!!

My wife and I purchased a Condo in Sept. 2016, as part of the sale the previous owner renovated the kitchen including all appliances. We filled out the warranty cards and sent them in. In April 2017 the microwave developed a problem, The service tech that Electrolux sent out (dispatcher with service company had very bad attitude) claimed it needs a new board. Now Im told the appliance was made in 2012 and parts are no longer available (although their rep is still trying to sell me an extended warranty). Although recently installed and warranty filed Electrolux say they cant repair and refuse to replace the unit. I am upset that the units were even sold and installed with that age on them but now the warranty isnt honored... They say the customer is their priority but not from my point of view. Will never buy or recommend an Electrolux or Frigidaire product again.

The sealed unit developed a leak after 4 years. Had service company reclaim and inject leak freeze into unit and recharged. 6 months later same problem-unable to fix leak in the wall of unit anymore. I asked the tech if this was unusual. Tech says yes, but this brand typically only lasts 8 years anyway! 4 years and $2400.00 later, hauled away to the junk yard.

Purchased washer and have had major problems with black mold around the seal inside of door. Attempted to contact Electrolux about problem and was advised to purchase new seal. No matter how many seals are purchased, it will not resolve the problem of black mold. Very disappointed with not only the product but customer services.

We purchased the washer and dryer in 2017. Was supposed to be this great pair. Well, its February 2, 2019 and the dryer just died. Cant get repair over for 4 days and who knows how long to get parts. Ive had approximately 4 other brands of washers over the years and have never had one do this. All of my washers and dryers lasted well over 10 years. NOT THIS ONE. Luckily, we are building a new home and wont take this or buy another. BEWARE!

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

We purchased an Electrolux French door refrigerator five years ago. It is now dead, as a problem with the ice maker caused the back of the refrigerator to completely rust out. I researched the issue and saw that this has happened dozens or hundreds of times with Electrolux refrigerators. I tried to get some satisfaction from the CEO, Alan Shaw, but he would not take my call, hiding behind a woman named Rita. They did offer me a 25% rebate on a new Electrolux product, but I would think since it is a known problem, and the unit only lasted 5 years, I would get a rebate of 65-75%. I was shocked when Rita told me that Electrolux refrigerators only last for 5-7 years. I don’t think I have ever had a refrigerator last less than 20 years. I have a new slogan for Electrolux - “buy an Electrolux - they only last 1/2 as long as the competition. Obviously, I will never buy another Electrolux product and I would encourage you to avoid them at all costs. They have no interest in customer satisfaction.

Our dryers door broke. When we called they sent us the wrong part. When I called to fix it, they told me that it is our fault that we have asked for the wrong part and the time period for complaints has just expired; so they cannot take it back, and I have to start a new ticket to replace the door. When I have asked for a supervisor they hung up on me. The tone of the person on the line was not only indifferent but annoyed by the fact that she had to talk to me. It is an incredibly frustrating experience to deal with people who are not only unhelpful but personally detached from their firms mistakes.

Electrolux is a Bl**dy worst service. As I did not get to any link or email to escalate the service issues, I thought to post it here. When all the customers will read this, maybe they will get the clear idea what kind of service they are providing to their customers. I want people should think before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered. Daily I am following them but they are giving non-sense reason for not doing their job. Not only this, even the Area Service Manager assured me that it will rectified by Monday, till now there is no call from him and if I call his number he is also not picking up the call and then it becomes not reachable. I request the social media of the company to address this issue to the correct dept, so that at least due to some persons the Electrolux as a company should not suffer. Thanks.