We purchased both an Electrolux gas-oven/range and a refrigerator a few years back at a high-end appliance store for our new remodeled $150,000 kitchen. With the assumption that Electrolux has been in the business of developing and building appliances for many other well-known companies, was why we decided to go with their new line. Unfortunately, their appliance line is far from quality, and just cheap junk that starts having serious problems within six months of use. First off, our Model: EW30DS65GS Gas Oven/Range’s circuit board started having issues right off the bat. Now mind you, I have owned a few LED alarm clocks that have lasted me over fifteen years without any problems.Within one year, the LED display on our Electrolux Gas Oven/Range went dead, and we were told it would cost us $350.00 to replace it because it was out of warranty. Our Electrolux refrigerator is just as pathetic, and we have had it serviced out more than five times within the first year, just so our food didn’t go bad! Their customer service is a joke, and they could care less about their customers. It’s fairly obvious that Electrolux appliances are just a cheap line of poorly built Chinese junk for the ignorant mass-market. Don’t waste your money or time!

In todays world most appliances come close in reliability. However our Electrolux appliances have been terrible. The washer and dryer were the only 2nd floor rated units yet shake our house like its going to fall down. We have had two repairs under warranty and are just waiting for them to give out in only 2 years. Now the dishwasher on the other hand, wow thats shocking. Controls almost impossible to use, Performance dropped in the first year and at year 2 we have to replace it. Do yourself a favor, stay away from Electrolux. Given how bad they are they wont be in the market much longer.

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

We like the appearance and ease of use. It was fairly easy to figure out operations. Like the extra warming burner. The oven cooks evenly. We like the ability to customize burners to the size of the pan. The smooth top is easy to wipe clean. We like the self cleaning oven. The delivery men were prompt and courteous. They bolted it securely so it can't tip over which is a nice safety feature.

I have NEVER experienced such an awful product in my entire 37 years of marriage. I purchased my Electrolux 5 burner stove about 4 years ago and have had nothing but disappointment since. The grates on the top stove do NOT come clean. I have tried every product available on the market. Now my racks wont come out of the oven and the temperature doesnt get hot. For $2300 that I paid it is a definite rip off.

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

I have had this stove for about 2 months, replacing a 20 year old smooth top range. I thought this was a lot of bang for the buck with some features of much more $$$ stoves. I researched quite a bit and found the price very good @ Best Buy, since according to the salesman, the BTU rating is low for today's standards(how fast DO you need water to boil?), so the stove had been marked down for 'clearance'. It is smart looking and performs as expected. One minor mishap that one night it beeped with an error message while I was in the middle of cooking dinner and the only remedy I could find with some internet searching was to throw the circuit off and back on. It hasn't happened again. I use the stove 2-3 times a day as I cook and bake almost daily.

Purchased high end (what a joke) Electrolux appliances. Turned out to be thinly disguised Frigidaire appliances. What a mistake. Fridge ice maker kept failing. Service guy told me Electrolux would send him out 3-5 times then would replace the fridge believe it was 4 times, but even then it took a couple of hours discussing the issue with Frigidaire warranty department. They tried to pull the its out of warranty excuse because it was just over a year. The new fridge has a different ice maker but still periodically must be defrosted and the milk self broke. The microwave needed a new display board, then 6 months later shorted out because it had been improperly painted which allowed it to arc. Even though it was out of warranty by about 6 months they finally agree to replace, but not install a new unit. The plastic impeller on the dishwasher failed. The service tech advised me to wash the dishes before putting them in the dishwasher. The stove has failed and needed a $600 controlled board. It has now failed again. Junk.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

We had our kitchen remodeled five years ago. Right off the bat the refrigerator started acting up. After several service calls we received a check for our purchase price. Thank goodness we got the extended warranty. Next the microwave door handle came off. They came out and replaced it. Unfortunately, it has happened again, our warranty is over so we will be purchasing a new microwave. Not an Electrolux. Our dishwasher door was malfunctioning. The service rep told the warranty people that it was non repairable. The piece that needed to be replaced was a small plastic piece that he said they couldn’t get to replace. He also said that we must have been responsible for it breaking so they would not replace the dishwasher. Another interesting note is that every technician that came here remarked at what horrible appliances Electrolux are. Wish I had known that.

Have owned an Electrolux refrigerator for 7 years. In that time we have had 4 major problems with it. The latest is apparently a short in the controlling board. We lost hundreds of dollars worth of food on Thanksgiving. Ive decided not to put anymore repair money into this appliance. Worst appliance purchase ever. Time for a new brand.

Horrible... My wife and I purchased a brand new Electrolux front load washer Dec. 2016 and just shy of a year the main bearing has failed! We are not heavy users of wash. We had a Kenmore Elite H4 for 13 years with no issues, until the main board died! We purchased based on reviews etc. and now regretting not going with another brand. Electrolux used to have a solid rep but now I will never recommend or purchase an appliance from them again.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

Ice maker never worked, now fridge doesnt work. $3000 fridge never worked from day one. Now I will only get 100.00 back in a lawsuit. Shame on Electrolux. DONT BUY FROM THIS COMPANY. Throw the appliance in the trash where it belongs.

In 2009, we purchased all Electrolux products from Lowes. BIG MISTAKE..... The oven/cook top is now receiving the 5th service call. Do not self clean this oven.... it can only take about 10 times and then one of the 8 boards will burn and fail. The fridge has had 4 service calls. The control board for ice maker fails once a year. The plastic shelves break. The Ice maker bin broke from ice dropping into it. The microwave has had one. The dishwasher has operated with no service calls but it is not as good at fully cleaning than others I have had in the past.Lowes is no help. Electrolux customer service has no ability to assist in persistent issues. They just say we need to purchase the warranty. We could have bought a new oven with the money we have paid on repairs and the cost of a warranty would by now paid for a new oven as well. 2 weeks ago the fridge was repaired. Luckily we have a 12 year old fridge in the garage that has never had service once as a back up. Our gas grill is our back up when we need oven/cook top service once a year.

I purchased a wave touch washer and dryer in december 2008. We have had to have both the washer and dryer parts replaced many times on both. The computer boards went bad on the washer. It still leaks down the front and the door does not open properly. To get these fixed is several $$. We were just told that our dryer now needs a new motor costing around $350. I recommend to anyone else that they dont purchase electrolux products. It is a foreign brand and parts are a lot more money. A fact that I overlooked when buying. We are considering cutting our losses and purchasing a whole new set instead of continuing to pour more money into these units. What a huge disappointment. If this complaint only warns future customers would be my desire. So wish I would have done more research before purchasing them

Have all Electrolux kitchen appliances ($10,000) which are a little more than 4 years old. Except for the microwave, the double oven, refrigerator, dishwasher & top gas burner have had numerous problems. Lucky I have a 5 year extended service contact which will soon come to and end. Basically the appliance are made like junk... The refrigerator was replaced be the manufacturer after two days since there was moisture all over the interior of the unit. The replacement refrigerator wasnt any better. They then corked up the air ports in the refrig/freezer wall to limited the airflow which is a ridiculous fix since this restricts the circulation which a major feature of the unit. The freezer cheap plastic draws are broke (no longer slide & not under warranty). The freezer froze up and had to be taken apart to get the ice off the back coils. The water dispenser had to be replaced 4 times to get one that would stop dripping. The water & ice dispensers are poorly designed. During power outage, the freezer starts defrosting in about 4 hours resulting in a flood on the floor from the ice cube tray. Door has no restraint, when opening, to stop it from hitting the Electrolux stove handles which is next to the frig resulting in denting the stainless steel refrig door. As for the stove, the heating elements (flaw in its design) in both the top and bottom have been replaced 3 times. Expect this failure will be repeated again& again. Without the warranty, this would be a huge expense. The stove was out of commission for least 3 weeks each time. The dish washer, first day of operation (bottom shelf loaded with dishes) came out of the washer and rolled across the kitchen floor. It took the repair service several tries to jury rig a fix to solve this from happening. The dishes never get dried since there is no heat cycle and you have to manually wipe down the inside of the machine to prevent the mill due smell that will occur. The wash cycle is over an hour which is ridiculous. The machine occasionally starts by it self. Most of the internal working parts are cheap plastic.Waiting for the microwave to fail. To date, the repair service has been to my house over 12 times... Our 20 year old appliances, refrig & dishwasher, never had a problem. In fact, we have the old Whirlpool refrig in the garage. This is where we now keep all the meats and ice cream... In conclusion, there should be a class action suit against Electrolux.

We would like to express our disappointment with the Electrolux refrigerator model: EW28BS71IS. We purchased this refrigerator in March of 2010 to replace a 7-year old Kenmore side by side refrigerator. We chose this model by brand name knowing that Electrolux is the leader in the industry in quality and service on appliances. Its unfortunate for us to tell you how far youve missed the mark with the model we purchased. Weve had the model serviced three times since weve bought it. The ice maker board has been replaced twice. My wife and I both missed four days of work due to the service calls so the repair person could come to service the fridge, one day for them to figure out what was wrong and another day for them to install it. Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didnt have large Kenmore upright freezers, we wouldve lost all our frozen food.Whats amazing to this story is we arent the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. Ive included their story below. I cant believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.

Please steer away from this pricey fridge model-Electrolux Icon Model E23BC78ips. Since they delivered it had three doors replaced because of dents from manufacturing... I should had returned it since day one. Now the ice maker its not working and in the back of the fridge has is a big patch of corrosion (complete stainless steel fridge) at a cost of $3,699.96. When called customer service today, they told me that if I looked at the manual I would be aware that its not covered after a year. So basically its a disposable fridge with a high price tag with poor customer service...

We purchased our refrigerator 4.5 years ago for $925. Though everything still looks and sounds ok, it has stopped cooling and the compressor at the bottom rear gets really hot. There is apparently a 5 year warranty on the sealed unit. After several phone calls, these are the hoops we would be expected to jump through: Not just any licensed refrigeration technician will do (since we already had one look at it). We would need an authorized servicer to come and verify if it is the sealed unit that has failed. The authorized servicer would charge us and it would not be covered by Electrolux (they say they cover materials only, not labor). That said, if the authorized servicer determined that the sealed unit had failed, the compressor and the evaporator are both obsolete items not available from Electrolux, so they dont actually cover the materials. Instead, Electrolux would offer us a 10% rebate toward a new refrigerator (presumably once we purchased it from them?) So the warranty is useless and we wont be doing any of this.

We purchased over $10,000 worth of appliances from Electrolux from an online company. Once the remodel was finished the appliances were installed. I was so happy to finally see my new appliances in action! To my dismay the oven did not work. I immediately called Electrolux and they referred me to several appliance repair companies for a warranty repair. Just like all of the other complaints that I have seen on this site, a month later, 2 technicians and several replacement parts my oven still does not work. I called Electrolux to ask for a replacement since the oven was still not working. I was told they will not replace the oven, that it has to be fixed. How can it be fixed, it has never worked! I now have a call into the company where we purchased the oven. Hopefully they will be able to do something to get us a working dryer. I do not recommend this brand. Do your homework and read the review before you purchase.

36 Electrolux Icon Professional Series Counter Depth French Door - For a refrigerator that costs 3700.00 you would think it would last WELL. You would be WRONG. Not a good investment. I do not recommend this product at all. We have had the rubber seals go bad. Pieces of some plastic just brake off and now the repairman tells us that the ice maker just ate itself. We have no power to it at all, good thing we were home. The service guy said he has seen where they have caught fire. Again glad we were home. Customer service is NO HELP AT ALL. If it was broke we did it and not covered. We have our old fridge downstairs. It is 10 years old and was 800.00 and would put the Electrolux to SHAME. So please stay away from this product. You will be glad you did.

We bought an Electrolux wall oven 5 years ago. At 4.5 years the element and fan needed to be changed. At 5 years the control panel completely died. For almost a month I chased customer service to fix our oven. I wrote 2 complaints on their website with no response. I rang the customer line over 8 times. I spent hours and hours on hold. I received two callbacks that came at a time I was unable to answer so I had to wait on line for ages again just to get through. After waiting a week for a technician to come out, we were told the part needed to be ordered and would be another week. A week later, we were called 20 mins before his arrival to tell us it would be over $650 to fix including the call out. I refused to pay this amount. The oven is only 5 years old. I was told by customer service that because it was 5 years old then parts would breakdown and that I was not obligated to get them to fix it and could find help elsewhere! What a joke! Who buys an oven to last just 5 years!! I told them that after 2.5 weeks without an oven and multiple calls and complaints and emails I would not pay this amount. They agreed to a staff discount amount, however, the part needed to be ordered AGAIN (despite the fact the technician had it in his van ready to install that day), and then once the part arrived we would need to arrange an appointment for a technician again, so another week would go by with no oven. At 3.5 weeks we finally had the technician fix the oven. After my first couple of calls, I insisted on speaking to a manager about this matter, however, despite my complaint being escalated not once was I referred to a manager. I was told at one point to go out on the weekend and buy a new oven and they would give us a $600 discount! Not only would I NEVER buy Electrolux again, I also did not have an easy $2000- $3000 laying around to buy a new oven this weekend and pay for installation! What a complete joke! Not once did Electrolux care about the customer. Not once did they make it convenient of us. Not once did they escalate my matter to a manager. This company needs a serious look at their practices and a huge overhaul of their customer service line. I told they could not transfer me to the manager because they do not have the phone facility to do so! I was also told that even if that first technician installed the new control panel he had in his van, that I would have to pay full price. Why, should I the customer, chase all of this up because they do not have the correct technology or facilities to do what is convenient and right by their customer? They are a HUGE company selling electrical goods but do not have the most basic facilities to transfer phone calls or arrange for a reduced price with their technicians. NEVER BUY ELECTROLUX.

Purchased an Electrolux refrigerator in June of 2011. I did not bother with an extended warranty. From my past experiences with refrigerators, I figured that I should at least get about 7 or 8 years of use at the minimum.Three months later, while opening the refrigerator, the handle came off in my hand. It actually broke where it connected to the screws on the door. At the time, I had other issues that were deemed more important, so I did not bother with having it repaired. The following summer, I noticed that on very hot or humid days, the refrigerator did not get as cold as it normally functioned. That would last for several days and then miraculously it would return to the normal set temperature. This continued to occur this summer also. From day one, I always said that the refrigerator was loud. Everyday, especially at night when things are quieter, I hear an intermittent popping sound.It is 1:00 AM in the morning, and I just read several reviews on this site. When I woke up yesterday morning, the refrigerator, as well as, my food, were warm. I thought, how in the world can a 2-year-old refrigerator stop working. Granted, that I only paid around 500 plus dollars, I felt I was buying a reliable product since it was a sub-brand of Frigidaire which was the name of my washer/dryer set that I had for 13 years without any problems. At this very moment, the refrigerator is making a very loud humming sound. Earlier I had to transfer food to my deep freezer. I am not happy. I decided to find out if there were any complaints on this product (hindsight) to determine what my next step would be. Well, I have decided to purchase another refrigerator (a well known name brand) and not even bother with a repair service due to the numerous complaints I have read. I refuse to take out the time to experience repeated repairs! Sales representatives will say anything to get you to buy a product. If I have learned anything, it is to research before hand when purchasing sub-brand appliances, regardless of the manufacturer. I will not own another ELECTROLUX product EVER!

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

Avoid Electrolux Washer and Dryers like the PLAGUE!!! They make horrible designs, and are deceitful and dishonest with their clients. I purchased two units from them in 2013 - a washer EIFLS55IMB and a dryer EIMED55IMB. The washer has been a disaster. First of all most of the components inside the washer are made in China which has a terrible reputation for quality. In my particular case the main pulley attached to the tub is constantly coming loose because the bolt that holds it on cant do the job. Over time the belt gets loose because the pulley wobbles on its axis and the washer cannot spin/rinse the clothes. Worse yet the pulley is designed so that the belt can easily slip off of it as there is no lip to keep it in place. When the pulley comes loose it often drags against the plastic tub... cutting into the tub itself until it eventually slices through it completely. The end result is catastrophic failure.I have had several repair people come over and do realignment of the pulley and belt but it keeps happening. Finally I went in there and took a look for myself and was astonished at what I saw. A complete and total design failure. Electrolux should not be trusted with any appliance purchases. Believe me this company will rip you off and not live up to their warranty commitment. Avoid them like the the plague or you will be sorry!Updated on 07/17/2015: I filed this first Consumer Affairs complaint against Electrolux listed below a few months ago. Well I now have confirmed that the grooves cut into my clothes washer tub by the defective tub pulley is causing water from the tub to splash inside the unit which then makes it way into the pedestal. All the circuitry and the control board for the washer have experienced corrosion as a result. It is a miracle there wasnt an electrical fire.

We bought an Electrolux washing machine, front loader, almost a year ago. It started leaking 11 months into our ownership. Three calls later to Electrolux, we now have had multiple parts replaced and even the motor replaced. Now the technician is telling us that he has to again replace the same part he replaced a month ago. Its complete garbage! A total lemon! Never buy!!

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

We purchased the top of the line icon series (Refrigerator, Microwave, Oven etc). Refrigerator and oven have been replaced once and microwave twice within 9 months!!! We had a very good services from the service company but the products are crap. The refrigerator still freezes veggies..... We usually dont take the time to write reviews but this time its too much and we hope that no one else will be fooled with the Electrolux products.

Upright freezer 1 and a half years old model ffvu17f4qwa quit working for no reason. Lost all my meat worth roughly 1500.00 and a big bloody stinky mess to clean up. When contacted Leons in Orillia they said they were sorry and no compensation for anything. Went back to old chest freezer that is still working. Never another Electrolux in my house. Would have a least have liked a phone call.

Got this washer and dryer back in May 2011. Immediately I started having problems with the washing machine. The pump is out now and its been out for two weeks and nobody knows if they can get the part or whats going on. Very disappointing in Electrolux. I worked for this company for 30 years and know how!!

I have been verbally abused by this technician whos name is David. He confronted me over the phone, told me to find another technician as he found out that I made a complaint about him before. He did not do a great job last two times. He basically told me that he does not have time to do a charity job! I have been offered a goodwill warranty service but in Davids interpretation, it is a charity job for him. This is not the first time he made this comment, he said it before on his second visit, mentioning that I get the service for free and so I should spent some money to do rest of the job or do it by myself! So he walked off without testing the product. So the dishwasher still doesnt work. He was very abrupt, rude, not listening to me, and talked on top of me which was really depressing. This is unfair and breaching consumer laws and unfair business practices. People like him will destroy Goodwill of Electrolux.

I will NEVER in life buy another product from this company!!!! I have 4 major appliances and all but ONE have been serviced! They are all 2 1/2 yrs old and Im being told that the only thing I can be offered is half off parts if theyre ordered from Electrolux. The customer service is HORRIBLE. Ive spoke to reps from phone number (706) 860-4110. Rep Alegra I spoke with her for 40 minutes. Was offered free parts but Id have to cover the labor. She adv. that her supervisor was upstairs and she would email me the information for the free parts and I NEVER received the email. I called back today and spoke with Shaquayla **, complaint manager, who adv there wasnt any notes about my previous call with Alegra and all she could offer is half off parts! The lining of my fridge is coming off and my dishwasher wont drain. I was told the knob that has been replaced once before has gone bad again!!! I then spoke with Shaquaylas supervisor, Theresa **, who needs to be fired! She was VERY cold and VERY matter of fact and kept repeating the offer without ever showing empathy or even genuine concern. I encourage others to NEVER buy from this company! Im currently writing a letter to a corporate PO BOX while posting in any social media site of Electrolux and filing a complaint with the BBB and posting YouTube video of the poor quality of the appliances entitled, The poor quality of Electrolux products. I am a new homeowner and I THOUGHT I was buying a great product. Electrolux has ruined my experience and wasted my time and money! I was even advised by Shaquayla that the repairs would have to be done and paid for by me before I could even buy an extended warranty. Again I want to advise these appliances are 2 1/2 years old!!!! I am extremely disappointed!!!

I purchased a stove in December, at first I was happy with it. After a few weeks the burner stopped working, the oven doesnt work, the racks in the oven changed color. The paint is peeling off the stove racks, when I bake the knobs are too hot to touch. When I purchased the stove I also bought extended warranty on it. I called Home Depot where I originally brought the stove and they sent someone over. The person was supposed to write a report, and send it to Electrolux. Electrolux was supposed to call us back in two weeks after that. They never called, we had to call and complain, so they sent a technician of their own over. He came to our house, took a picture of the stove and left. He then wrote in his report that we should learn to use the oven. That was very disrespectful because he didnt even bother checking anything, not only that but maybe if the stove worked properly in the first place there wouldnt be a problem. Its March right now, and no one has done anything, Electrolux just keeps giving us numbers to call because they cant do anything. What was the point of having a warranty if it doesnt do anything? Very unhappy with this product and would not recommend.

Based on positive reviews across the web, bought Electrolux EFLS617 washer and matching dryer. Empty Nest household - Washer quit after 6 weeks. Warranty service into 3rd week wait. Local Service provider stated failed part is recall, and tells us min 2 weeks. I call 2 weeks later, part ordered through distributor and is on back order with no eta available. Called Electrolux for help to on recalled part; Electrolux rep stated part is not recall and would not assist in tracking part down. Asked to speak to customer satisfaction dept; rep stated This is Electrolux customer satisfaction and said no more. It appears Electrolux reps are trained robots assigned to only check failed appliance is registered under your name. This rep deflected all my questions to local service provider. No help, no empathy, no apology for failure or inconvenience. Attitude not helpful - I suspect that failure is their normal. And I’m stuck without a washer. Sorry I bought this washer.

I’ve had this fridge for about two years now and I still love it. I had my cabinets professionally repainted and new countertops put in so the spot for the fridge was built in and therefore couldn’t fit a subzero without changing out the cabinetry. This fridge gave me a similar look for a fraction of the price and I couldn’t be happier with it.

We bought all new Electrolux appliances for our kitchen 4 years ago through Appliance Factory. Within the first year the ice maker quit working. Called Brand Source and they installed an upgrade but it never made ice regularly again. By the way folks, if you have Electrolux Model EW28BS701S1 and you have ice making problems, it will never be fixed. We got used to ice cube trays and bagged ice. I recently called Brand Source for repairs on 3 of my appliances (other stories for another day) and the first thing they did was take $500 to install new mother boards. It made a small amount of ice when the tech left to never make ice again. I called Brand Source again and asked for a different tech. After 15 minutes, he took pictures inside the ice maker, called Electrolux and then told me I would get a new refrigerator. The fingers in the ice maker are defective and they have known it all along. By the time Electrolux contacted me for the fridge swap, I wanted my $500 back. Electrolux said their only concern was to get me a new fridge. I called Brand Source and they basically said it was not their problem because the ice maker was making ice when the tech left the first time. I called Appliance Factory since they were going to be the ones delivering the new fridge and she also said it was not their problem since the fridge would get sent back to Electrolux. I figured I owned the fridge since I owned the $500 mother boards in it and was told I could not keep it. Basically I paid $500 for another refrigerator that would make ice (it was a very expensive refrigerator). The replacement is quite sub par compared to the one I had. It has gray dimple sides and the drawers are cheaply made. My original fridge was all stainless steel and heavy. So far I have ice. What a scam.

Purchased a Frigidaire refrigerator at BrandsMart. A month or so later I received warranty offer to extend the warranty. I paid for it in December 2016 and forgot about it. Then at the end of January I received another invoice from same people for same appliance. I paid it not remembering that I had already paid it in December. I called the customer service line to ask why another invoice had been sent, and the customer service rep said... oh that happens all the time and you will probably get another invoice in the mail. This sounded like a very common occurrence, so I said well I paid it and should not have done so. I called my bank to stop payment on the check I wrote for a duplicate payment. Then in February I get a letter from Electrolux that I owed them $30 as a fee for the stop payment.When I called them, they insisted that I should not have done that as they processed it as if I wanted to extend the warranty out further to 6 years. What! Same bill for same period, why would I extend a 3 year warranty to 6 years when it is not even indicated as an option on the invoice? When on the invoice it only indicates up to a 3 year warranty! It all sounds like fraud to me. The extra invoices sent out trying to get people to double pay, charging a fee for stopping a duplicate payment. It seems that this is a very dishonest organization, and no one seems to care how they treat their customers.

We bought the Electrolux washer and dryer that said it had fast wash and fast dry. We were planning to buy Samsung as we had this brand before and it worked great. We went to Bad Boys and they persuaded us to buy this brand mainly because of the fast wash and dry features. The washer was fine but the dryers fast dry feature does not work at all. Garbage. We told Bad Boys that we were not happy and they sent someone to take a look. They said that there was nothing wrong with it and that that is how it was. Neither Electrolux or Bad boys did anything further to help us. We spent over $6000 in appliances and no help at all regarding this issue. Terrible customer services on both parts. We will NEVER ever buy this brand again.

Thank God we have one year manufacturers warranty and purchased additional four-year warranty from Lowes because this machine is a lemon. Problems started following amateurish installation by Lowes. It has only been in use for six months in a two-adult household. No demanding tasks; never overloaded or abused in any way. It is junk. Early on, it began to have failures of all kinds; excessive vibration and noise; six repair visits; one repair required the machine to be in the shop for five days while the inner drum, outer drum, bearing, and rollers were replaced. Sensors failed, door gasket failed, trim ring replaced, feet replaced. Repairman says that Electrolux and Lowes never replace appliances, no matter how needful. Cant wait to see what fails next.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

Anyone thinking about buying a Electrolux appliance, do not bother. Save yourself the time and aggravation and stay away from this brand. My washing machine is not even 2 years old and this is the 3rd time its had a problem.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

I want everyone to know that these folks do not stand by their product even when you have paid extended warranty since 2011. They are telling me I have to live with ice buildup in the top front of the freezer and across the top and left side of the door. WHY. They have set me up with 2 service companies (GURU from Bonifay, FL). Tried 2 weeks and they were a no show. The last one was JC Appliance Dothan, AL Called twice and text them twice and they confirmed the appt Electrolux was suppose to have made nor did they answer the call when they tried to call them themselves.So they set me up with AL POWER in between those two starting first part of December, came back end of December and 2 weeks later came back and I still I have. Company says, There is nothing we can do. It is due to heat and humidity. BUT I have had this freezer since 2011 and have had 8 years of all SEASON and it just started building up last year. AND if that is it why is only in those spots and not the entire freezer. I have contacted BBB and they have contacted the company but all Electrolux had to do was let them know they contacted me NOT helping to fix the issue. I have been dealing with this since Nov 11, 2018. I pay them to have good service companies that know what they are doing and show up. Why do I have to accept an unacceptable results. They cant prove its humidity and I cant prove it isnt EXCEPT LAST YEAR WAS NOT THE FIRST YEAR WE HAVE HAD HUMIDITY. We are in the south, we always have humidity. I pray the good Lord with help me find someone that can point me into the direction where I can get help. BBB suggested contacting Atty General which I did (hope I did it right) but with the recent shutdown doubt I will hear anything. I will NEVER buy another product from them. They just dont care. I wished I could convey to everyone just how little they do care.

Horrible, horrible. I bought a french door refrigerator 4 years ago and it hasnt worked right from the start. Horrible customer service, horrible warranty. My ice machine has not work from the beginning and not only hasnt worked but has damaged my new tile floor from it leaking out of the back. I have had the maintenance man out 15 times in the 4 years and he said there is nothing else left to change out. So after paying all that money for an ice maker that gives crushed and cubes I now have my ice maker shut off. Dont buy an electrolux!!!

After purchasing an $1,100 dryer you would hope to get some longevity out of it. After less than 3 weeks, the dryer belt burned out. 3 months later the same thing happened again. The second time Electrolux sent a service tech who came without parts left and said he would come back again the next morning. Did not show up so we have a dryer in pieces with no word back. Electrolux basically took no responsibility for either the product, which is clearly still under warranty, or on the service techs who they are dispatching. A completely disappointing experience. Will never purchase from them again.

Purchased top of the line Electrolux double oven last November. Five days after 1 year manufacturer warranty expired, the oven glass door shattered during self-clean. The company offered to fix if I bought an extended warranty which I did. The customer service has been horrible - the worst Ive ever experienced. They had to order a part and it took several aggravating phone calls just to check the status of the parts order. No one wants to follow through on your request - they just transfer your call to a different area and you end up having to give out the same info. On one call I was transferred 5 times before I actually got a rep that was able to help me. Even the survey at the end of the call did not work. Was answering the questions and then it hung up before the survey was through. I will never buy or recommend Electrolux products.

This fridge fit the existing under the cabinet space. 5 years in, every plastic piece of trim has cracked or broken. I love everything about the inside, but it looks horrible. Cheap plastic on a very expensive refrigerator. I was worried about the noisy ice maker. Honestly it is a 6 second noise every once in a while. This trim, another piece breaks off every week.

I refuse to give them any stars... My new fridge has had problem from day one. Ice maker not functioning properly, water keeps dripping from the dispenser, the freezer is not aligned. Have had so many service calls from the first day still when you try speaking with the Electrolux contact center (somewhere in US) only answer that you get is, We cant do anything. You will have to call for service as until THEY think it can be repaired. Pls dont waste your money & time in buying Frigidaire/Electrolux products. Worst products.

I was assisting my sister who had an Electrolux refrigerator that was leaking water at the bottom, in the front. After following the common troubleshooting for this kind of problem, I found that the drain trough was clogged with ice, preventing water from going through the drain tube into the drain pan. To get to the drain trough, I had to take most of the freezer apart-removing the ice maker, removing the housing containing the auger motor and dispenser solenoid, and removing two long metal covers held together by several screws.Whoever designed this flunked out of engineering school. Just to get to the light bulb, you have to remove the ice maker and the housing with the auger motor. What happened to just placing the light bulb socket on the ceiling, as is done with other refrigerator models? Im fairly handy with mechanical work, Ive built my own computers. This model is set up to make the average user have to call a service tech for the simplest repairs. Stay away from Electrolux, the design is just terrible.

Purchased Electrolux side x side refrigerator model EI26SS56GWO, s/n 4A82217631, new in 2008. Most expensive refrigerator I have ever purchased and the WORST! Issues: Motherboard just went out. Again! 3rd time in 5 years. 4 motherboards in 6 years if I choose to repair this again. Ice maker valve assembly has been replaced 4 times in 6 years. Freezer door handle cannot be secured, and thusly hangs loosely and sloppy. If my recollection is correct, I believe this unit was billed as the most quiet refrigerator ever when first released. Mine has had a loud hum since day one. Customer service, would be better served if called Customer non-service. The most uncaring do nothing customer service department I have ever encountered. BUYER BEWARE!!! I can provide more receipts when I locate them.

We ordered an Electrolux dishwasher from Lowes. We waited three weeks for it to arrive. The installer turned it on and it flooded water onto our wood floor. Installer stated that a new one would have to be reordered. One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

The product is the french door refrigerator. The ice maker does not work after doing the quick fix reported on the net. I shut down the ice maker and turn it back on for a good year. There are so many reports on this. In addition to it not working, the ice maker leaks and makes a puddle by the water dispenser. Everyone complains about the ice maker. This being the case, it is probably a bad engineering design. You would think the company would be ethical and back the product and do a recall and fix the problem but no recalls! There should be. I would like to see a class action suit against Electrolux to force them to do a recall and pay to fix the problem. I would love to talk to anyone willing to do this.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

Warning. Do not buy from this company. We bought a Frigidaire double oven. Paid $1500. The very first time we try to cook on it the unit completely shorted out. We contacted Electrolux. They sent out J&M appliances to repair the unit. They replaced the fans four times, the motherboard three or four times plus numerous other parts. J&M Appliances have been to my house 10 times to fix different things but it went wrong with the unit and four times to diagnose it. They called Electrolux for me trying to get me a new unit being it was only a few months old. Electrolux denied the new unit so, I’ve sent emails to the CEO jonas.samuelson@electrolux.com and I believe it was the Vice President jan.brockmann@electrolux.com. Neither of them have responded back to me. Here’s the kicker. I spoke with a RITA **. She’s some kind of an executive assistant pretty high up. I told her I wanted a new unit. That this was ridiculous having to leave work and meet the service rep 14 times. So she told me she was not going to replace the unit. I was out of luck. Mind you it’s still under the one-year warranty. I have proof with the receipt. She didn’t care. Also Rita ** put a block on my Electrolux account so nobody else can help me with the problem anymore. I’ve called them numerous times asking to speak or two different managers and the managers tell me that she put a lock on it and only she can get into my account now. Be warned about this company. Do not purchase any of their appliances. The one year manufacturer warranty or any other warranties do not matter to this company. Do your research. Read all the reviews on Facebook, Yelp and any other social media. I should’ve done it before I purchased with them. I would not have bought any of my appliances through them. This is one crooked company.

I hate them! We have had them for 2 years and we have had nothing but problems, and the repair man and I are on first name bases! Last week, he was here to replace the heating elements. Today, I washed 4 loads of laundry and just put the 5th load going and noticed the screen is blank but lit up. The machine is working so far, but its not done yet either! We saved and saved, and spent $1200 per unit for this! Never again! We had a front loader before and it was fine. We have a large family, 10 kids and 2 adults, so it gets used a lot and we were told this would be the perfect machine for our family. This turned out to be the biggest mistake we have ever made! I have been sure to tell my friends and family this also! We are friends with he people that sold us these machines and I shared my complaints with them as well. I will only buy Maytag and top loaders!On top of the current problem with the washer screen, it also leaks in the front and has now rusted the front of the machine because of this. A zipper took a very small nick in the rubber gasket. This by the way is the second gasket we have had on this machine and looks like number 3 at $125.00 per gasket will be on it again! I cant believe the price we paid for these in the beginning and now with repair bills. Im very unhappy!

My washing machine broke a few weeks ago and Electrolux sent the most unqualified electrician to repair it. Not only did he fail to repair anything but charged me 240 dollars and tried to get me to pay double the amount for a new washer. A very dishonest company! I will never purchase anything from them again.

We bought this beautiful refrigerator last year. My husband was taken with the lighting and didnt mind that it was a bit pricey ($3,500). The problem is... it doesnt make enough ice. The ice maker itself is in the top refrigerator area, its a little 7 x 7 box so if I fill a glass with ice, it empties it and it takes 90 minutes to put out another tray. I empty it into zip lock bags during the day as a back up because my husband goes insane every night when he tries to get ice and its empty. We had the ice maker replaced, and the filters changed. Its just too small to keep up. It would be great if you purchase a separate under counter ice maker (at $2,000). We thought because it was an Electrolux, it would be great, we were wrong. I blame Kelly Ripa.

Hi. I would never ever recommend to buy products from them. I had the worst experience with them by purchasing Frigidaire washer dryer unit. Had motherboard problems after 2 weeks of purchase. Called customer care atleast 10 times and no one is bothered and they just keep saying we have ordered parts and waiting and waiting... To put it short I did a BIG mistake buying frigidiare product. Never ever buy their products.

I purchased by Electrolux dryer in 2/09. My major complaint was on occasion it would burn certain clothing. The grate on the back of the dryer became black. I tried to clean it to no avail. I dealt with it since it was past my extended warranty and wasnt happening all the time. Recently my dryer stopped working and I said error code E66 on the panel. I called the service number it gave me and they referred me to a service tech in the area. He came the next day stated he could fix the fuse that burned out causing the error code but the real problem is the fact that the dryer gets too hot (I have noticed that) and that is what is burning the clothing. A total of $800 to fix this problem!! A quick google search shows that this is an issue with these dryers, and from the conversation with the service agent it seems they are aware of this. They offered me a 10% discount on the parts! How generous! I choose Electrolux because of their name but that isnt worth anything anymore. Never again!

Weve had these appliances for about five years now. Weve had major service on the refrigerator at least four times. The ice maker has been replaced twice and is currently not working, the drawer guides on the main drawer in the refrigerator area have had to be replaced and the temp sensor had to be replaced. The spring on the dishwasher door broke off its mounting plate, the door handle broke off of the microwave, and a year later the entire door assembly has fallen apart. They look pretty nice and the dishwasher is quiet, so Ill give them one star but these are just not well-built appliances. Save yourself expense and frustration. Look elsewhere...

Two years ago bought 4 appliances from Electrolux and all are the worst quality products I have ever owned. The Microwave has been serviced 4 times, the door shattered and the Warranty repair person broke the vent and he said it was not his problem as Electrolux stand behind it. The refrigerator cost $3600 had to be replaced for rust, the stove had sharp edges around the components and they had to send a man to file the edges in my home. The dishwasher simply does not wash the dishes and often simply stays on during the drying cycle. Customer service is polite, but does not have the ability to stand behind their product, so essentially there is no service or recourse for issues. I write this to warn you from buying this companys products.

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

Model # E130BM6CPSA. Purchased this Electrolux OTR Microwave with the convection and grill in the hopes that I could get rid of my Breville convection toaster oven from our kitchen counter. Unfortunately no luck in doing that. Purchased Aug.31, 2017 and because the kitchen cupboards had to be modified to accommodate the microwave it sat in the box until Jan. 5, 2018 when it got installed by professional cabinet installers who have done this many times. The microwave works well, however when I went to use the convection cooking function I ended up using it 2X as long as the toaster oven and then had to put it in the toaster oven to actually get past just being warm. Next day I tried to use the grill function to cook 6 small breakfast sausages and they also took 2X as long so I put them in the fry pan to finish.I call Electrolux customer service and they gave me 3 service companies to contact. We had one of them come and check out the unit and it never got to the temperature he entered on the unit and call Electrolux and the customer service rep he reached said the convection function takes about 40 min to reached the desired temp. (So I can only guess the preheat function is not working, but 40 minutes really.) The service tech then tried again to preheat the convection function and redid it for a 1/2 hour with no luck and call Electrolux a 2nd time that day. The customer service rep said that my expectation for this microwave were too high. Also the customer service rep pointed out to me that the manufacture date on the unit is 2015 and I purchased it in August 2017 so he suggested that I contact Electrolux again and tell them that I am not satisfied with the microwave which I did.The customer service rep did confirm to me that there was a note on file of my issue and said she would contact someone about my dissatisfaction with the microwave and get back to me the next day. No one called me back and I patiently waited and then finally called them back 2 weeks later and was basically told there is nothing wrong with the microwave and there is nothing they can do. I will never purchase another Electrolux convection/grill microwave and will purchase a Panasonic next time.

The Electrolux fridge ice maker is the worst I have ever seen. They have been out to my house 3 times and the icemaker still does not work. The customer service is horrible. Electrolux makes a poor product that is subpar. Save your money.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

I bought a chest freezer from Electrolux and it broke within 6 days. And then I called right away to get it replaced and they only do repairs. So they told me I had to make an appointment to get a repair but they would get back to me in five days to do so because they didnt have any availability. A week and a half later I called and they said they were still waiting on service (after they put me on a brief hold for two hours). I told the lady I wanted an update the next day and she never called. So I called back the next day – still nothing and still waiting on service. I bought it from Home Depot and that is the second appliance I bought from home depot not only did I have problems with but customer service gave me problems. I am a contractor. I will not buy so much as a drywall screw from home depot. And I will not purchase or install an Electrolux application for myself or anyone else. Absolute garbage and a sorry excuse for a company and ignorant customer service.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

We bought an Electrolux gas stove less than 3 years ago. In less than two years, the enamel on the inside of the oven was flaking off where the racks go. These racks are on gliders so if you are cleaning the oven, its pretty much the only time the whole rack gets moved in and out. In other words, the rack stays in place but the shelf itself can glide in and out to remove food. I noticed 3 spots chipped off about 8 months ago after I cleaned the oven and was putting the racks back in. I wrote to Electrolux and sent pictures to them. They sent me back an email saying they had a technician look at the pictures and he determined this was normal wear and tear. So I sent them a reply stating that my last two stoves were over 20 years old, the racks were in and out of those stoves many times and all the enamel was still in place when I got rid of the stoves. This was a manufacturer defect and I would like this fixed. The liaison from the CEO then called me and told me the same thing that their reply email stated and again I told her about my last two stoves never having this problem. She then offered me 60% rebate to buy another Electrolux stove because they cant replace the inside of the stove. I told her, No, I want all my money back so I can go and buy a stove that will last. I had read online many people were dissatisfied with their stoves for the very same reason I was complaining. Also the front right burner doesnt light right away, another complaint from others. When it finally decides to light you get a loud fffumm and a huge flame shoots out of the burner. Now, the other day I cleaned my stove and the next morning I opened the oven to wipe the ash out and in the bottom of the oven the ash was rust colored. I thought that was weird but figured it was the grease that had spilled over before I cleaned it, but once I started wiping it out, I noticed the bottom of the oven is actually rusted and pitted all over. This is not normal. As I see it, the enamel is breaking off when the oven is cleaned. The front of the stove where the knobs for the burners, where it tells which burner is for each knob is all worn off. This is a very expensive appliance with shoddy workmanship! Now Electrolux is telling me they will give me 50% back to buy another one of their stoves. I would never spend that kind of money, and this was the most expensive stove in any of the places we looked. I thought I was paying for a good brand, a long time name in the appliance business and would stand by their product. I will never purchase another Electrolux product again.

I love my stove. In fact had to get a dishwasher. Looked at other brands of stove, I told my husband there’s not a stove I’d have for sale right now. They are so cheaply made, if mine has issues I’ll have mine fixed unless I find another Electrolux on the floor. Sad they don’t carry more Electrolux appliances on their floor to see!

I am writing for my mother. She was using an Electrolux microwave on Tuesday night and it caught fire. Fire department stated it was electrical. She is elderly with major health problems. She attempted to put the fire out; however, unable to contain the fire she called 911. Luckily, she made it out of the house, although she was not able to normally without help. She is currently staying with us. I cannot believe the extent of the damage in her house. She is displaced for two months until it is rebuilt/cleaned. The emotional turmoil she has been through (and us) has been tremendous. I am losing pay meeting with the contractors, etc. She is unable to return due to a lung condition she has until all the damage has been repaired. I will be pursuing damages and I am not a person to complain about lifes unfortunate circumstances. However, this is beyond stressful (she also just lost her husband). Hopefully this situation will be resolved.

This double wall oven (EI27EW45JS) has many problems and does not work properly. Temperature controls are out of sink. Overheating in upper stove with discoloration of finish, lower oven is not getting the required heat. Bread proof is not holding temp at 100 degrees and overheats. No help from manufacturer after more than 1 hour on the phone talking to 5 different people.

We purchased our Washer Dryer set less than a year ago. Already it has broken down twice. Both times, a bolt that holds the pulley to the back of the drum has loosened itself causing the pulley to cut into the drum housing and cause leakage. When contacting Electrolux the first time, the repair company they sent made 4 trips out to repair the unit, and we were without a working washer for several weeks. This time they dispatched a company that came out to assess the problem and then returned several days later to make the repair. They showed up at 8:00 pm on a Sunday night, and it is now 11:23 pm and it still isnt back together.To top it off, the repair person just informed me that a wire inside the machine was damaged and he will have to order a new one and return again. Electrolux has told us they will not replace the machine as long as their technician says it is repairable. I am very disappointed. For what we pay for these high end appliances, customer service is a joke. I live 35 miles from the nearest laundromat, and this is a total pain in the ** for my family of four... We have had to resort to hand washing my childrens school uniforms daily to get by and Electrolux seems to feel we arent entitled to a product that performs as advertised. I hope someone files a class action suit. I will never purchase Electrolux products again. Frigidaire has destroyed what was once the best brand name in the business.

Units are made in Mexico and are poorly tested, made and stood behind by Frigidaire who warranties this 23 sq ft stainless unit for 1 year. You can get an extended 3 year warranty called a Platinum star warranty as an option. Little faith it might last one year as we see it. Numerous complaints are on the web primarily centering around the a ice maker. We are on # 3 ice maker in 6 years since purchase. Customer service in Ga. was a TOTAL waste of time and we were advised no recalls or bulletins had been issued on any model. Wished you could have heard their lack of concern. We guess after waiting over 30 min. for an agent, most people would have bailed on the call and we called first thing in the morning. Keeps the complaints down if you cant wait an hour to get help. In addition to the ice maker, we now have a ce code alert on the front led panel and no lights in the unit. After shelling out 3 service calls for this fine work of refrigeration- this will be our last, The repair is scheduled in 12 hours and it will be sold.We called our place of purchase Goedekers in St. Louis and discussed our displeasure to the owner whose sales people pitched this as a great deal for $3500 in 2000. The sales people placed it in the category of Sub Zero, Wolf, and Viking. Goedekers were asked today to have the local or regional rep. contact us but they doubted we would hear from them so now we are warning all consumers.We are on city water and when the unit was installed-GOEDEKERS ran the water line. To replace it if that contributes to our issues- the current repair people now say I need an additional plumber charge to re-install it. More charges to remedy a piece of crap that had little testing on it before it was placed in the market place. Craigs list will be seeing this soon- we pity the buyer but will just say we are going with another brand and this runs fine now. It is true Electrolux sucks - in vacuums and now refrigerators. DO NOT BUY ANY MODEL OR YOU WILL SUFFER BADLY. Our model is: EW23CS65GS1. You have been warned.

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

I bought a refrigerator brand new from this company about 3 years ago. Since buying my refrigerator they have been out 4 times to service the same part. 5 times if I can finally get someone to come out and service my refrigerator yet again because it stopped getting cold. I have had 2 appointments and know one have shown up. They was either canceled by the company or the worker never showed up. When asked will I be reimbursed for my food. I was told they dont do that. This company is HORRIBLE.

We bought a new Electrolux refrigerator in July of 2014 and were told by our sales person that Electrolux was a higher grade brand. We believed him and opted to spend a little more to get what we thought would be a bit better quality. Were we wrong! One year and one week to the day, our wiring harness burned out, causing my entire house to smell of burn plastic. All of my food took on the taste and smell of burnt plastic and my refrigerator stopped cooling. When I called Electrolux, they basically told me we were out of luck since we were out of warranty, but they could offer me an extended warranty for $575 (what a deal). We have spent the last 2 days fighting with them over this piece of crap refrigerator that lasted us an entire year and we can either buy the extended warranty or be forced to buy an entirely new refrigerator. Needless to say, I will NEVER buy an Electrolux appliance as long as I live. I will go out of my way to tell people what a substandard product they manufacture and how they provide no concern for customer service or satisfaction. As a consumer I have to wonder why companies push extended warranties when they claim that their products are superior in quality. Shouldnt a refrigerator last longer than 1 year?

This microwave was not cheap and yet it broke way too soon, just over 2 years of use. I bought a small countertop microwave to use in its place as I havent had the $ to replace and it was not under warranty anymore. I will not buy this brand anymore.

We bought a suite of Electrolux appliances when we moved into our new home, 6 in all and within 5 years all but two failed with another on its way out. First to go was the Dryer first indicated by an error code. Next was their top of the line oven stove Microwave followed by the Dishwasher and not long after came the failure of the Refrigerator. The digital display on the stove is no longer readable. That leaves the Washer which for the life of me I can’t understand why it’s still working. We’ve replaced all of them needless to say with other brands. Never again Electrolux.

The light went out in my Electrolux oven, so I called the Sears repairman and he came and said it needed an entire new panel that would cost $1400.00 to fix. So he took out the one good light bulb and charged me $113.00 fee for nothing. Now I cant see anything in my oven and my husband cant work the controls very well. We had purchased a 3 year warranty, but this happened after the warranty expired. We hate the stove. It was and still is very expensive and a piece of junk.

I purchased my Electrolux french door refrigerator from sears in 2015 and have had problems ever since. It does not keep as cold as it should and randomly stops cooling. The thermometer on the door shows a constant 34 but a thermometer placed on the shelf shows approx 48 depending on the location in the fridge. Then randomly every couple months or so the high temp alarm will go off and the fridge gets warm. Technicians have replaced control boards and tested everything but cannot figure it out. Best they can tell the evaporator is freezing up but they dont know why. We have a mini fridge in our kitchen to keep our dairy and other delicate groceries in. Thats just sad, we trust the $100 fridge but cant trust the $2500 one.

We purchased - largely for being identical in appearance - the Electrolux dishwasher, oven, and microwave set for a remodeled kitchen. Heres my experience with all three, plus other info. Dishwasher 1: Simply did not clean dishes. Three warranty service calls did not fix. Replaced with the identical Electrolux dishwasher. Dishwasher 2 (replacement): Leaked water onto the kitchen floor, and made an amazingly loud and unacceptable noise in operation. Two warranty service calls did not fix the leak and could not diagnose the noise. Lowes took it back and we replaced it with a now out-of-place looking but functional Kitchenaid.Oven: Several of the blue bars on the lighted timer/temperature indicators are not fully functional at one year old (off warranty), so have to guess at temperatures and time. Very expensive to repair. Went through one temp. probe warranty repair (it was not connected internally at the factory). Troubleshooted and replaced a faulty second probe. The oven has twice stopped functioning, but I was able to get it operational by rebooting it (shutting off the appliance breakers, then turning them back on). Note: At the same time, my son, who lives 500 miles away, also bought the same type Electrolux oven, and he also has experienced the loss of some of the blue bars that constitute the numbers needed for time and temperature reading.Microwave: Many of the blue bars that constitute the numbers for time are not functional. Try operating a microwave without fully functional numbers for time, etc. The cost of the repair (replacement of the electronics is almost half the cost of an entire new unit. We limp along as is because of our attempt to match the appliances in the kitchen, and we are not about to replace with the identical Electrolux. Note: My son bought the identical microwave and he has the same problems. These things tell me that Electrolux shipped an entire batch of ovens and microwaves across the US with faulty lighted numbers. The shipping of two out-of-box failure dishwashers is almost unbelievable. I dont know how a company can survive with such a record of failures across three product lines.

I purchased Electrolux dishwasher and refrigerator in 2010. We have had nothing but problems. We took out a warranty plan (THANK GOD). Our refrigerator did not make ice, and after 4 visits was replaced in 2013. The new refrigerator makes ice but all in the wrong places. We have had repair come out 4 times now to fix it (it should have been replaced, but due to the 1 year warranty with Electrolux, warranty company is stating that this is only the 3rd visit and they will attempt to try and fix the problem they couldnt fix the 1st 3 times. Repairman stated that in order to fix our Refrigerator we would need to thaw it for 21 hours before he can repair (think of all the circuits rusting). Dishwasher has had 3 motor replacements since 2010. I renewed another warranty plan as the motor goes out every year. We are totally disgusted with our Electrolux products.

12/19/2011 purchased Electrolux washer & dryer from local appliance dealer, over $1600. Shortly afterward, problems with washer spin cycle & door lock. Local dealers authorized repairman made multiple repair attempts, problem unsolved. Dealer said WE had to contact the factory! So much for the local dealer for good service. After back and forth with factory, they agreed to replace washer with a new one. 2013 the dryer heater element failed, replaced under warranty. 2014 dryer heater element failed again. Warranty expired. Again, no help from local dealer, and no help from Electrolux. 2014 dryer motor making noise. No help from local guy, Electrolux will send a motor for half price. The second washer still has problem with spin cycle, rebooting by unplugging seems to reset and resolve the problem, so far. I mistakenly expected, after investing in new high end appliances, I would enjoy a few years of trouble free service. Wrong!

My experience with Electrolux appliances is junk, junk, junk!!! I purchase three brand new appliances and they all had to be serviced right out of the packaging!! The french door bottom freezer refrigerator is junk. The ice maker in the bottom drawer was replaced within a month and a half after purchased. The upper ice maker has been replaced once, serviced two more times since then and now needs to be serviced again!! It goes through some type of defrost mode which causes the cubes to melt in both the upper and lower bins, which then drips out of the dispenser in the door and once again it does not make ice. It frosts up behind the ice bin itself which in turn needs to be serviced again to replace some seal. I have always purchased GE appliances and gave Electrolux a try being they are suppose to be a higher end appliance. Never, never again would I purchase Electrolux!!

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and its not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.At first the representative told me it was no longer under warranty, now hes trying to create an account and has given me an account number. Needless to say, this is extremely disappointing customer service. Apparently, a technician will be calling me tomorrow to arrange a time to come, however, given the questionable service so far and extremely poor audible quality I have no confidence that I will actually hear from someone. I tried emailing Electrolux.ca but my email was denied?! There does not seem to be a way of communicating with anyone from customer service. I tried calling again to verify an account had been created and that someone would be calling me tomorrow and that person disconnected the call. I tried calling again to verify and all 3 times it was almost impossible to hear the person on the line because of static and echo. My experience is not good. What are you willing to do to save rectify this?

Electrolux refrigerator exhibiting serious problems after the one year manufacturer warranty was up. I had purchased an extended warranty (not through manufacturer) however, when I called Electrolux to report my issues - possibly having a lemon, too many problems for a new fridge, etc. - they were completely disinterested and took no responsibility for their product. They said it was a dealer problem if I wanted any comeback! I spoke to a supervisor Jennifer. How can companies take no responsibility for a product? Specifically ice maker problems, digital display and water dispenser.

My Electrolux refrigerator came with my new builders home - I wanted GE Profile, but settled for Electrolux. The refrigerator has been nothing but a problem. The freezer side and the water dispenser, have been worked on many times. The freezer freezes up with crystals, water continues to drip from the dispenser and they have repaired it four (4) times without success. I have asked for a more seasoned professional to come and handle the repair however I just keep getting the same old, same old person who always comes (yes, the one who put the door heater in upside down!!!). Be cautious when you are considering purchasing an Electrolux product - GE Profile cant be beat, even though it might cost a little more. The Electrolux customer service treats people like they are the judge and we are the condemned. Their service times is ancient - 8AM-5PM of all things. Who does that anymore??? Ive spend five days home waiting for them and Im tired of it now. I urge you to look around, check on the customer service, read reviews, do your homework before purchasing.

Purchased washer and have had major problems with black mold around the seal inside of door. Attempted to contact Electrolux about problem and was advised to purchase new seal. No matter how many seals are purchased, it will not resolve the problem of black mold. Very disappointed with not only the product but customer services.

We have had nothing but problems with our Electrolux appliances. This is not just one model, but many different appliances. When we moved into our new house we unfortunately purchased all Electrolux including fridge, stove, dishwasher, popup vent, and over/microwave combo. This was all about three years ago. Since purchasing new appliances, the fridge has needed repair twice, the vent hood fan went out and we replaced it with a different brand (Wolf), the stove and oven have had issues and just recently our dishwasher cooked itself. It made several popping sounds and we smelt electronics burning in the kitchen, then the dishwasher shut down and wont come on again. Its now being replaced with a Bosch dishwasher.Do yourself a favor and AVOID Electrolux and their brands. They make junk. Also be careful as some brands like Kenmore use Electrolux to manufacture their goods. Do your research and stay away. I hope my review will help someone save time and money. We spent about 12K on all these new appliances and after 3 years, we are already in the process of replacing them. Getting the fridge repaired was a major hassle with their repair department. Its going to be easier for us to just purchase new appliances and start clearing our house of Electrolux. Never again Electrolux!!! You have been banned for life from my house and Ive already told hundreds of friends to stay away from your brand.

My 15 year old machine packed up just before Christmas. Given that my sons family of 5 were to stay with me for 2 weeks of the holidays, I decided to buy a new machine rather than have the old one fixed. Nowadays its difficult to check machines out in showrooms, so looking online, I ordered an Electrolux front loader from Home Depot. Free installation and theyd remove the old machine at no cost. Great. Id get it taken care of before the family arrived.The machine worked for the first couple of times, but after a few days, stopped spinning. By this time, Home Depot had washed their hands of me because it was beyond their 48 hour return policy. I contacted Electrolux to request either a new machine, or my money back. They insisted on sending out a technician, who, called the support department to be informed the office was closed for the holidays.I contacted Electrolux again who said theyd send out another technician. I explained that I didnt want a 2 week old machine repaired, I either wanted a new one or my money back. Of course, this wont happen and I have to have another technician review the machine. I have now been waiting for this to happen, and calls to the support department go unanswered.In the meantime, I am becoming very familiar with my local laundromat, and so far have spent at least $100 on using their machines. Now my family has left, I have 6 lots of bedding waiting to be laundered. I cannot believe Im in this situation. I dont know where to turn to next. I think I have been treated despicably and dont feel very good about it.

Wow where do I start. Purchased for almost $3800 in 8/09. Less then a yr old, all the door hinges had to be replaced with a upgraded hinge. Three months later the door catches broke and had to be replaced. Six months later the ice maker was making very loud popping noises. It had to be replaced, not once but twice with again upgraded unit. The ice makers still makes lots of strange noises. Service tech says thats normal? The final straw came the week prior to this past Christmas when the info panel read an error code of SY EF. Called for service and after several days they came out to advise me it was the evaporator fan and control board. The unit ran continuously trying to keep at requested temp, all to no avail. You would think an appliance would last longer than 5 years without a major malfunction. Not so with Electrolux. Still waiting for parts to arrive, 2 weeks later. I would go into additional details about the dishwasher and microwave oven at this time. Junk. Ive learned my very expensive lesson.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

My husband purchased this dishwasher from Home Depot a year ago. From the day it was installed, it has given us nothing but problems. If a dishwasher had the power to ruin a persons day, this is the model that would do that. The electronic display never works. Just never works. Push them all day to try to start a load of dishes and you get nothing but beeps. You cannot simply push the type of load and hit start, as most dishwashers allow you to do. Its all computerized and nothing works. When we finally do hit the buttons enough times to get the machine to start, it runs a cycle and the dishes come out the same as they went in - not cleaned at all.Weve called Home Depot... Weve called Electrolux - all to no avail. Electrolux sent out a serviceman who did nothing. They wouldnt accept a return for this horrible machine, yet charged over $1000 for it. Im just waiting until my husband says we should just start over and buy a new machine. He chose this one himself, so Ill probably be waiting a while. Ugh. So frustrated.