I purchased my new Electrolux slide in range with the three year warranty including thermal breakage of the glass top. I had the range for just over a month and was simmering vegetables when the glass made a pop & then a crackle sound. The glass had shattered into flakes and then cracked. Customer service asked me to send pictures which I did. They immediately blamed me and said that I must have dropped something on it. Three months later and after being runaround they now claim that my pot was dirty and stuck to the glass so is not covered by the warranty.

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

Narrow refrigerator. Absolutely the WORST APPLIANCE EVER. The first fridge they delivered leaked. The second was damaged. The third didnt last 18 months. When I called for service, they stood up my tenant TWICE. The fridge is an absolutely piece of garbage. Do NOT waste your money. One of the worst service departments EVER. Unfortunately I do not have to paperwork as it is at another location, but I will never EVER buy another Electrolux product. A waste of money, time and energy. If anyone is monitoring this for Electrolux, you can call me at **. As if the company cared. Bah.

We have a whole kitchen set of Electrolux Icon appliances. Purchased in 2014. The first to go was the induction cooktop in 2017. We purchased a new one to match the rest of the appliances but the top is very dark and hard to read the display. In August of 2019 the dishwasher leaked and ruined our kitchen island and hardwood flooring. Total bill luckily covered by insurance was $30,000. The dishwasher itself was very poor quality. We had to rinse and scrub our dishes before running through the cycle. We changed brands and new dishwasher much better. Hi Now the refrigerator has rust on the inside on back panel. We’ll need to replace that. Two of the plastic drawers are broken. This will cost approximately $800 after shipping etc because we have to purchase the whole drawer and railing system etc. Outrageous!! These items have been treated very gently, only two people in the household. Very disappointed in the quality of these items.

We bought a side by side refrigerator in the summer of 2012. Upon delivery and install the ice maker was spewing out ice - crushed and regular ice all over my kitchen floor. We had to call a service person in to fix the problem. We had to call back a week or so later to have the machine fixed again for the same problem. At this time we realized we may have bought a lemon and added an extended warranty. I called for a part that had broken inside of the door at which time Electrolux said that they did not supply a warranty for that item. I read that they use refurbished parts also to repair their appliances. Someone should have told me this or I wouldnt have bought the warranty. The service call last year was just under $100.00 which I refused to pay since we had just bought it.I requested a refund from my extended warranty that went into effect August 7, 2013. I paid $185.90 and will only get $122.74 minus the $18.59 administer fees bringing the total refund to $104.14. This is crazy! I wish I had done research on this product, but didnt have the time. I will go to Lowes and let the service reps. know that this is a lousy brand and dont recommend it to their clients as well as writing a complaint on Lowes website.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

We bought our current washer and dryer set around 3 years ago. After the first few months the washer EIFLS60LT1 completely failed and needed a new drum, bearing belt and pulley. It was replaced for us. After another few months the exact same problem came up and got fixed under warranty. Now a couple years later the same problem is starting again with failing bearings and also the LCD screen quit working shortly after it was fixed under warranty.

Bought $12k worth of kitchen appliances from Electrolux less than 2 years ago. The stoves control board died. Never could get the ice machine to work so just disconnected the water to avoid this Electrolux customer service nightmare. From the first wash, the dishwasher does not drain completely so I’m constantly bailing out water. DO NOT BUY ELECTROLUX!!!

Purchased a Electrolux Refrigerator Model #EW288S715A. Ice maker stopped working about 6 months after install. Electrolux tried and send us a new refrigerator. Within a few months the ice maker went again. Electrolux said they would sell us another new one for 40% off the retail price. Its a good thing we didnt do that deal - I have since learned that the refrigerator that they would have sold us would have had the same problem. So no ice-maker in a $4000 CDN appliance and after a few years an error message appeared on the panel.Found out that the problem with the ice maker has now caused more serious problems with the guts of the refrigerator from water damage caused by poor insulation that will cost us almost $900 CDN and will probably fail again in the near future. Electrolux know this is a problem but are not reaching out to their customers to tell them what to do - basically the company has stuck their heads in the sand hoping that purchasers of this product dont get together and go after them. I am working on starting a class action suit. Electrolux is one of the largest appliance manufacturers in the world and are abusing their clients with incredibly bad designed products. Stay away from Electrolux. I was told that Bosch makes a fairly good refrigerator.

We remodeled our kitchen and I wanted all of the appliances to have a high end look but at a reasonable price. We purchased the Electrolux ICON package of appliances... Double Ovens, Dishwasher, French Door Refrigerator with Freezer on the bottom. They look great but beware! These are the worst appliances weve ever owned. After 3 months of use I turned on the cleaning mode, following directions exactly, for the top oven of the double ovens. The glass door shattered during the cleaning process. It took 2 months to get a replacement door. However, now grease has splattered between the glass panels and you cant get them clean. The dishwasher is a worthless piece of junk. We literally have to wash the dishes before we load them. I should have gone back to ASKO. Weve had countless problems with the ice-maker on the refrigerator. Its broken more than it works. We will never purchase another Electrolux appliance, ever.

DO NOT BUY Electrolux EI32AR65JS (similar to EI32AR80QS and several other model numbers) OR THE COMPANION FREEZER. The cooling system failed on my unit within 6 months. I have been without a fridge for over a month. This is not just a slight risk, but almost a guarantee based on the amount of feedback on the internet. No coverage for lost food. No time limit on how long the repair can take. No extension of the warranty for the repaired unit. Will not even replaced the already hacked up unit unless it fails two more times. I wish they had categories for customer service and quality in this review form. They would both be 0 stars. I am seeking other customer of this product to form a class to take action against Electrolux.

Since we have had this refrigerator we have had nothing but problems. The ice cube maker wasnt working and had to have it looked at. It worked for a short time, and we dont get ice out of this overpriced refrigerator. Now as of today it is just not working, freezer and refrigerator. I wish I could just sue these people for the good money that we spent on this no good product.

Refrigerator icemaker quit after a few months. Several months later, after checking online, I found that the lines can freeze, so I took a hair dryer to it and it now works fine. After only two years, the interior lights would stay on. Now they stay off. The company refuses to do anything about it. I would expect ten years out of a major appliance....not two years!

Weve owned our dishwasher for 3 years. It has leaked from the beginning. Weve had it serviced dozens of times. The leaking has even ruined our baseboards. Electrolux refuses to replace the unit even though we bought an extended warranty. They just keep sending out technicians to replace parts that have already been replaced. I will NEVER buy a Frigidaire or Electrolux appliance ever again.

I purchased the wave touch dishwasher ($1200.), the microwave ($600.), and the French door ice maker fridge ($2,999.) since 2009. The dishwasher was replace immediately for leaking. Now it makes a noise while running, where before you never heard it run. We have mold that builds up it, we have to take it apart, use brushes to clean the racks. I think that should be a liability for knowing my dishes are being washed with mold build-up. Disgusting. The ice maker has been replaced so many times I gave up counting. Sad part we heard the same thing, yes, we know that is a malfunction in the design of the ice maker. The ice clumps to the front of the bin, starts making a thumping noise & I have to empty so it will make new ice. Thank goodness we purchased the extended 4 yr warranty.The microwave ($600.) the latch that closes the door broke, so you cant use the thing & we had to tape it shut to keep the door from staying open. My daughter purchased their oven ($1200.) & the electronic board went out on it. Thank goodness they purchased the extended warranty. I would never tell my worst enemy to purchase any Electrolux appliance. I insisted on this product & have been unhappy since. We purchased them before retiring (knowing we would be on a limited income), hoping we would be good for at least 20 yrs, so much for that with these products. Please never buy any of their appliances, you will regret it.

We have a French Door Bottom Freezer stainless steel refrigerator that we paid over $3,000 for. The ice maker had problems from the beginning. First it would ice up, now it sets off an alarm saying a power failure has occurred. The repairman charges a fortune. The insurance costs a fortune. Really? A $3,500 refrigerator with this many problems & we have to pay? We are more than angry about this. My cousin bought the same refrigerator & her mother board went out! The part had to be ordered. It cost her over $600! I will throw this out the door before I will pay that much for repairs. I bought this in June of 2009 so 5 years!! Do not by this brand!! Nothing is made to last anymore. Just a rip off. Serial #4A91513407 Model #EW28BS701IS.

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

The cost was very affordable for the size of both. The different types of cycles were offered on each. The washer had a hand wash plus a delicate cycle. The cycle on the washer was no longer than 38 minutes, compared to some might last way longer. The dryer had a lot of issue and needed repaired. This was caused by the assembly line by the manufacturer. The dryer would need to have air dry cycle on cold cycle to air comforters. A price would be too high for the pair. The company does not have a good reputation on quality and does not have a a record of low maintenance. Even though Ive had problems with the dryer, the store where we purchased them sold us an extended warranty which paid for itself. We would not purchase Electrolux due to the problems that we encountered.

I was originally looking to buy a slide-in range. I didn't have my mind set on any particular brand but the Electrolux model ranked high on my list of contenders. After almost a year of scouring & searching both BB and numerous other online resources, I finally came across this free standing range @BB store near me. It was a display model that had been marked down, that coupled w/ purchase promo at the time & free delivery was a no brainer. So although it wasn't the slide-in I wanted, it was well worth the trade off for a deal like this. BB has always done right by me & customer service was great. As for the performance of the range itself, I have no complaints thus far, it works fine & has many features. Only thing I noticed was a strong odor when I used the oven for the first time that has since disappeared. I didn't know if that was normal for a new unit but it now operates normally & helps cook meals quickly w/ it's expandable heating elements & settings.

My wife and I purchased a Condo in Sept. 2016, as part of the sale the previous owner renovated the kitchen including all appliances. We filled out the warranty cards and sent them in. In April 2017 the microwave developed a problem, The service tech that Electrolux sent out (dispatcher with service company had very bad attitude) claimed it needs a new board. Now Im told the appliance was made in 2012 and parts are no longer available (although their rep is still trying to sell me an extended warranty). Although recently installed and warranty filed Electrolux say they cant repair and refuse to replace the unit. I am upset that the units were even sold and installed with that age on them but now the warranty isnt honored... They say the customer is their priority but not from my point of view. Will never buy or recommend an Electrolux or Frigidaire product again.

I was extremely excited to buy a set of supposedly quality washer and dryers made by Electrolux last year in March 2015. We purchased them from hhgregg in Lakeland, FL. Less than a year later the washer made a funny screeching noise and would not fully spin all the water out of the clothes. So thankfully it was under warranty being it was less than a year old. They sent a technician to look at the washer. (He was very nice) He said it was the drum and can order a new part and when it comes in we will come back out and replace it for you. He called in the repair, we were told it would be in the next week on a Monday. So Monday comes and goes. We called and they said the part didnt come in, it will be another week. This is extremely frustrating being we have a new born and have been washing clothes at a laundry mat and a neighbors house. SPENDING MONEY AT LAUNDROMAT!!! Finally after over 50$ in coins spent they came out on 03/15 and replaced some parts. Not only did one of the guys come to our house coughing and hacking all over the place they left scratches on the front of the washer!!! So guess what??? My baby gets a cold, no one is sick in our house and still she is fighting it. Im so upset at this whole ordeal. So even worse!!! TODAY the washer starts making the same sound, this time I recorded it on my phone to show the technician. About less than a minute after recording the spin cycle which is the last cycle... I walk out to the kitchen which is right off the laundry room, I start to smell smoke!!! Like something is burning! I go back into the laundry room and theres smoke coming from the damn washer. I panic and hit cancel, run to the living room, grab my daughter and my phone, run outside and called my husband who called the fire department. The fire department just left and my husband is the phone with hhgregg since our warranty ran out on 03/28/2016. They said OH WELL! My house would have burned down if I didnt hit cancel. We did purchase an extended warranty through hhgregg so we will see what happens. I am terrified to use these machines! I have pictures, video, and a report from the fire department. I will keep everyone updated. I no longer want these machines in my home. I will be returning both units to hhgregg even if we just drop them off. We are being handed back and forth from hhgregg and Electrolux at the moment. This was a very scary event today and we are being treated like no one wants to touch the washer because it caught on fire. Cannon Appliance Service said they want nothing to do with the repair anymore, call hhgregg. We are being told they have to come out and look at it and make sure it wasnt OUR FAULT their machine caught on fire. Thats where we are at, they are coming on Monday 04/04/16 to check it out. The fire department put the washer outside on our driveway. I have a video of the washer and you can actually see smoke starting to come out of the machine which I didnt notice till I watched the video just now.

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

In late 2008 we purchased an Electrolux refrigerator, glass cooktop, double oven, microwave & dishwasher. We bought all the appliances in late October 2008 but did not receive them until late November. We had been promised them within a week & were concerned we would not get everything in time for Thanksgiving as we were having family stay with us for the holiday. In any case, the refrigerator was delivered & set up while we were still living at our old house. It arrived with a dent in it. A very noticeable dent. We were told it might be several weeks to get the replacement. Everything was top of the line so not in stock in the store. Under the circumstances, we elected to keep it. However, when they installed the water line for the ice maker, they did not remove the plug so the water poured out all over our wood floors until we came to the new house the following day & were met with the mess & flood. Within just a few months, the dishwasher had to be serviced. Again, not a good sign but sometimes things happen. Shortly thereafter, the blue digital display on the double ovens had some lights stop working & the display was messed up. I called, I was told a part would be sent & when we received it, to call back & a repairman would be dispatched. The part did not arrive when expected, another bad thing, I called after a few days, giving ample time & was told the part had not been sent but now would be for sure. About a month later I received a part. I called for service. No one showed up. A couple of weeks later, I called again. I was told AGAIN that the repairman would come. A couple of days later, I received a SECOND part. No repairman. EVER. Anyway, the digital blue displays on the glass stovetop soon followed suit & stopped working as well. Now I have to guess what temperature I am really cooking things at. The only appliance with the Electrolux name on it that has not had an issue so far is the microwave. I hate to even say it, as I probably just jinxed it. The refrigerator is now not working at all. It kept turning off & on, off & on. Then it popped up a CE error on the beautiful blue display that I was once so fond of. We have ordered a part & my husband is saying he will install it himself, again. The top oven of the double oven stopped keeping the correct temperature about a year ago. For example, I can set it for 350 degrees but in actuality, it may not even be 125 degrees. I feel so disgusted that I spent all my retirement money to have the kitchen of my dreams & instead got the kitchen of my nightmares. Compounding my deep disappointment is the fact that I know I can never afford to buy all new appliances again AND that since we bought all of these items at the same time, they will probably all start falling apart at the same time. I bought the hype, I believed I was buying quality & I regret it & will regret it forever. In my blind faith, I bought the kitchen I wanted because I knew I would never ever have such an opportunity again to furnish my kitchen with top of the line state of the art appliances. Refrigerators, microwaves, stovetops, double ovens & dishwashers should all last longer than 5 years. That is just my humble opinion but it is also my humble opinion that I will NEVER purchase another Electrolux anything. I spent a small fortune on Electrolux products to have ALL of them, except the microwave, have issues right off the bat & have a top quality refrigerator fail within 5 years. Kelly Ripa should be ashamed of herself for making money off this terrible product.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

We purchased a Frigidaire side by side less than 2 years ago. Yes, I understand it is out of warranty, but when it caught on fire this weekend at 10 at night, I called a repairman to come look at it. Our model is FFHS2611LB4. We were informed that the water line was not sealed correctly at the factory. Also, the access hole is directly over the relay overload. I spent over $200 for the repair which is not much considering what could have happened if we were not home. Just got off the phone with customer service and of course they will not do anything. Was offering to give us 1/2 off on parts. That doesnt really help when it has already been fixed. I will not buy this brand again. Faulty merchandise and poor customer relations.

I got the Electrolux dishwasher as a package from our home builder. We had problems from the start. Within the first year, while it was still under warranty, we had to get it serviced three times. It would not dry the dishes, the pump failed so it would discharge the water. Right now the touch controls are unusable. I have to open-close the door ~10 times before I can simply press start. Forget about selecting any custom wash cycle. Every so often even that does not work and I have to cycle the power to the unit at the fuse box. We are waiting for the unit to die to replace it. My only consolation is that I did not spend any money on service. I am never buying another Electrolux appliance again, and I am telling everyone I know to follow suit.

This convection / microwave was delivered 1 month ago. It is replacing a Samsung Over-The-Range convection / microwave. The Samsung was ridiculously noisy, had a weak vent fan, poor lighting, and very dim display but overall it did work pretty good. After 4 years of service it got donated to Habitat For Humanity (thanks for the tax write off). NOW I have the Electrolux convection / microwave. It was difficult to install. The holes and brackets from my previous microwave aren't in the same location. I understand that these are different brands but I've hung different microwave brands in the same location before and the mounts where pretty universal - not this time. The LED display on this device is just as dim as the one on my previous device. I guess NOBODY can create a display that's easily visible from more than 7 feet away. Now here's where the Electrolux sets itself apart,,, it looks great, the lights are bright, and the vent fan actually works really well.The interior is all stainless steel with this cool diamond pattern. It looks really nice. When using the convection oven,,, the temperatures are accurate and it bakes to perfection. It is noisy too but nowhere near as screechy and obnoxious as the Samsung. It's just the nature of convection / microwaves to be a little loud. If anyone finds a quite one please let me know. As for the buttons,,, there ARE NO buttons. It's a flat touch panel just like your smart phone. Pushing hard on a number doesn't make it work. You have to gently apply a full fingerprint over the button to get it to work and you cannot be in a hurry. It takes a little getting used to but it's really not that big a deal. This is an expensive device but it was worth it.

My Electrolux refrigerator broke down in less than 5 years and needed a control unit. Electrolux claims that they do not have any control units for me. Their solution was to buy a new one. Buyer beware. If you buy an Electrolux product, you may have to replace it if it is need of a part as Electrolux will wash their hands and claim you need to buy a new one.

Fourteen months into a $2,000 Electrolux induction stovetop purchase, the thing died. To add salt to the wound, were 3 weeks into the thing dying and no fix in sight. Upon calling their service department, I was responsible with making service arrangements through their local service provider. I gave Electrolux the error code so they knew the faulty part, but still waited 1 week for them to tell me what I already told them. Now, it’s 1 week to order the part and 1 week to reschedule for the local service provider to install the part. The Electrolux stovetop is crap and their customer service is worse than the product. Buyers beware of anything with the name Electrolux on it.

I have had FOUR refrigerators in Seven years! I bought the first one which was replaced by Electrolux followed by the same thing for a total of 3 times. Unfortunately this last time when the brand new replacement came, it worked for a few hours and then quit, leaving me with ruined food and no refrigerator at all for more than two weeks!! Yes, we have had Electrolux replace their poor quality French door refrigerator but it takes months of calls and repair people visits to come to that. Imagine doing this FOUR times in Seven Years. I am so over. I wake up every day and pray the brand new one is still running!!

I purchased an expensive slide in gas range. The self cleaning oven would not work after a few times because it insisted that I remove the racks. The racks and side pieces were removed! I cannot remove something that is not there. Therefore, I had to clean the oven myself. Keep in mind that I cannot use any type of cleaners since this is supposed to have a self cleaning oven. Not an easy task! Also, when I was able to clean it leaked down the door and the door looked dirty.

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

Worst customer service. Dryer just knots everything together and lint catcher seems to grab straps on clothing and rips them off. Cannot get the musty smell out of the washer even with front load washer cleaners. Does not honor the extended warranty. Would never buy anything from Electrolux again.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

The most money I have ever spent the biggest regret ever. I bought my mom her first side by side and bottom freezer. I thought I was gonna buy something that was gonna make everyone’s experience owning it a good one and it has been a nightmare! Always breaking spoiled food and it locks itself cant use water or ice when it locks. Ice maker has broken too many times. I hate this product will never buy another of this name brand not ever.

I bought my Electrolux wall oven model CPEB30S9DC2 in early 2007 and it has worked without incident until Jan 16 2015. That evening we were cooking and lucky we were not out of our house and only in another room when we heard the sound of electrical short coming from the kitchen. Smoke was coming from the wall oven and thought that, an element was burning out due to its approximately 7.5 years of service. Pushing the OFF button on the face did nothing and sparks smoke and a burning plastic smell was filling the room. Went directly to the power supply and turned off the circuit breaker. Being in the manufacturing business of electric steam generating appliances for over 35 years, I investigated the construction of the printed circuit board that had caught fire in the wall oven. I was surprised to discover that there was no fused protection on this internal device. This lack of conscience in the design would have in the worst case scenario allowed a fire to start in the appliance that may have transferred to the surrounding cabinetry. Lucky for us, we had the power supply disconnected within 1 minute of the short circuit and the only damage was smoke and fumes, which we can still smell in our kitchen even after removing the wall oven, cleaning the smoke soot from the cabinetry and airing out the kitchen for 24 hours. Thought I was buying a quality product when I purchased this appliance but after reading about so many different appliance recalls on the internet, I want to take my next purchase apart and study the construction before installing in my home. There are too many horror stories out there about families that have lost so much due to appliance fires. I do not understand how this design could hold a CSA mark and have been passed for certification. My next letter is to CSA. Am I the only wall oven that has a printed circuit board that has melted and caught fire. Consumer beware!!

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

Purchased a brand new fridge, had nothing but problems with it as it does not work at all. Have had people come out to service it numerous times and still nothing. I have waited on hold on the phone for over an hour before having to hang up. Emailed three times and received nothing other than the automated response. Terrible customer service, terrible appliances. Would never recommend Electrolux and wish I had read previous reviews.

Where to begin. We purchased all of our Electrolux appliances when we built our new home. Fridge, stove, dishwasher, microwave, washer and dryer. All Electrolux. We have had the induction stove in the past and loved it, so decided we would buy the same brand for all of our appliances. In the first few months of owning them we had problems with everything. The fridge ice maker gets clogged and leaks water. The microwave light stopped working and was replaced just barely under warranty. The new microwave control panel no longer lights up, therefore we cannot see what we are doing. It is now out of warranty and is apparently our problem.The dishwasher. Wow, what a disaster. It’s quiet and that’s about the only good thing going for it. It leaves the dishes wet no matter what cycle we put it on. We have replaced the control panel not once but twice under warranty and the one side still doesn’t work unless we bang really hard on it. It is now also out of warranty and they will not fix it. The washing machine detergent drawer doesn’t drain properly and always has water in it. The dryer is ok but the rubber gasket comes out all the time.We spent over $10,000 on our appliances. Appliances that are supposed to be “high end” but quite frankly, this company not only makes junk, they could care less about customer satisfaction or service. Being a business owner myself, I find this deplorable. I will never buy from Electrolux again and not even 3 years in to owning our appliances, we will be replacing both the dishwasher and the microwave as neither function to get their respective jobs done. Very disappointed. Save your money and buy another brand!

Four year old Electrolux French door refrigerator/freezer model #EI28BS65XS6 is sweating and rusting on the rear panel, mainly around the upper right hand corner behind the ice maker. I purchased a Rear Panel Kit (part #5303918657) for $199.98 + tax from Electrolux, who stated in an email to me that this ...kit is the only fix for this issue. Unfortunately, the kit includes a huge, thick, black pad that covers the entire rear panel of the refrigerator except for the vented area at the bottom. The water lines to the ice maker have to run over the pad.Unfortunately, the refrigerator will no longer fit in its customer enclosure, which Electrolux has informed me is my problem, as they will not be able to meet any requests for a replacement model, as the warranty for your current model has expired... I am guessing that Electrolux forgot to put insulation in the rear of the refrigerator. They apparently have not notified their customers of the issue either, as I only learned of the problem when I pulled the refrigerator out to clean it. (The ice dispenser quit long ago as well, but thats another story.)

Warning. Do not buy from this company. We bought a Frigidaire double oven. Paid $1500. The very first time we try to cook on it the unit completely shorted out. We contacted Electrolux. They sent out J&M appliances to repair the unit. They replaced the fans four times, the motherboard three or four times plus numerous other parts. J&M Appliances have been to my house 10 times to fix different things but it went wrong with the unit and four times to diagnose it. They called Electrolux for me trying to get me a new unit being it was only a few months old. Electrolux denied the new unit so, I’ve sent emails to the CEO jonas.samuelson@electrolux.com and I believe it was the Vice President jan.brockmann@electrolux.com. Neither of them have responded back to me. Here’s the kicker. I spoke with a RITA **. She’s some kind of an executive assistant pretty high up. I told her I wanted a new unit. That this was ridiculous having to leave work and meet the service rep 14 times. So she told me she was not going to replace the unit. I was out of luck. Mind you it’s still under the one-year warranty. I have proof with the receipt. She didn’t care. Also Rita ** put a block on my Electrolux account so nobody else can help me with the problem anymore. I’ve called them numerous times asking to speak or two different managers and the managers tell me that she put a lock on it and only she can get into my account now. Be warned about this company. Do not purchase any of their appliances. The one year manufacturer warranty or any other warranties do not matter to this company. Do your research. Read all the reviews on Facebook, Yelp and any other social media. I should’ve done it before I purchased with them. I would not have bought any of my appliances through them. This is one crooked company.

Purchased washer and have had major problems with black mold around the seal inside of door. Attempted to contact Electrolux about problem and was advised to purchase new seal. No matter how many seals are purchased, it will not resolve the problem of black mold. Very disappointed with not only the product but customer services.

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

All 3 of our kitchen appliances are worthless. They are only 3.5 years old and need new fridge, dishwasher and oven. We spent almost $7K. They are falling apart and spending lots of money repairing them. Of course the warranties are no good. I have tried to call Electrolux several times and they wont stand by their products! Never, ever buy Electrolux appliances!!

Our Electrolux Fridge model EI23BC60KS (ELECTROLUX, REF F/S 24D, FRENCH DOOR, F/D, 23CUFT, 24D, HDN HNG, I/M) started overheating about 9 months post purchase. Since then weve taken at least 12 days off work so far to have service technicians come check it out (6x now) and then waited approx a week to get a second visit where they replaced a different part each time or turned it off. Worst is that every time, weve lost hundreds of dollars in food and we have a baby so had to purchase a mini fridge to at least keep his basic items like milk cool.When I reached out to Electrolux Canada Head office the last time, they indicated they couldnt do anything other than paying for parts given it was the same issue identified during warranty period because I didnt purchase replacement insurance (this was two days post warranty period). Again the same thing happened so this will be our 7th call to a servicing company. This is the second set of Electrolux appliances (we had them in our old house as well and I recommended them to friends and family given no their sleek design). Its so not worth it though unless youre ok having a fridge that doesnt actually function. This has been the worst product and customer support experience Ive had in my life. I paid a lot of money for a fridge that didnt even last 9 months, lost hundreds of dollars in food, taken several days off work to try and resolve and still no solution or support from Electrolux whatsoever.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he cant hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.

We purchased a new French door refrigerator with an external ice dispenser 4 years ago. The only problem is that the ice cubes have black circles on the bottom. Electrolux has been here every year since to fix/replace the tray in which the ice cubes are made, as apparently the metal from the tray attaches itself to the bottom of the ice cubes. I asked if they were possibly toxic and the reply was that this was not a known problem! They have offered me a 50% discount on a new refrigerator. Right. Like Im going to spend $2000 to get a working icemaker. What is most surprising is that they do not seem to care at all, and of course speaking to anyone who might be concerned is impossible. Never, never again.

Its a great looking fridge, however, we had many issues with it. The water in the filter freezes, causing all of the functions in the door not to work. Freezing everything placed in the veggie drawers. The ice maker works intermittently, and now only the crushed worked. Ice maker died after about one year. I really like it, but not worth the high price.

I bought this dryer for my new home after doing a lot of research. I needed something I could stack that would last me a long time and had important features. This dryer has it all, and fits in my unique space. It’s awesome!

I bought a upright freezer and been paying warranty on this for 15 years. I call in Aug. to have it fix. I havent gotten any result yet and October. I ask for a buyout. I was turn down. I need help. All I get is lot parts been sent to my home and still does not work. Please stay away from this company, they dont try to help at all.

Electrolux-Frigidaire 5 Cu Ft Freezer. I have gone round and round with them over my Freezer making a noise every 10 to 20 minutes. This sound is like a mechanical switch turning on at 63 Decibel. They shift the blame on my set up saying that if I had it on a carpet and something to absorb the sound, it would be less noticeable. They do not say the sound doesnt happen but as long as it is still freezing this is okay. I am very dissatisfied with this unit. Admitting it freezes. But the noise is very aggravating. Sams club freezer is $100 cheaper and totally quiet.

We have owned this Electrolux Wave Touch (electric) for now two years and experienced nothing but problems with the electronics. Every time we use self clean, something else fails. I expect a $2,500 range to be more than sufficient in reliability. After all, what good is a great range when on Thanksgiving day you have to explain to sixteen guest why you cant finish a holiday meal as the range top does not work after the bird is done? Heck, two service calls later and we are now canceling our Christmas celebration as it still is not corrected.Just say NO to the Wave Touch and I suspect the engineered quality is no better on the lesser models. FYI - calling Electrolux on a two year old unit, as suspected they could care less. Frigidaire Pro series side by side (made by Electrolux) at a year old took five service calls before they said replace it as we cant figure it out. Thats another NO to buy.

Electrolux washer ruined clothes - I purchased a new washer along with the dryer and pedestals in March 2012. Washer started putting bleach stains on clothes. After ruining several pieces of clothing, I called for service. The first service call was very prompt. Because bleach was involved, the tech replaced three parts, all dealing with the dispensing of the bleach. This repair didnt work. I spoke with the service company, and they indicated that there was nothing else they could do and that this problem has happened before. So after bleaching several more pieces of clothing, I called Electrolux again. They said that they needed to send someone out again, so I told them what the repair company had said. They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow, it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer. After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voice mails. They only offered $150 for all the damaged clothing. Oh yeah, I have also had to have 2 service calls on the dryer. The door wasnt closing properly.

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

We have the same problems that a number of other Electrolux buyers report. Our 2.5 year old appliances have had 10 service calls in this time frame. Problem is now that they are out of warranty, the service calls, and the cost of parts have become astronomical. The refrigerator filters cost $60 each. New shelf $40. Ice maker replacement part $200. Range control panel $535.51, range display board $211.79, plus service call $125+/-. None of these repairs are guaranteed, in fact the range needs these 2 parts for the second time. If you can find a service repair company that even wants to work on these lemons. Most of service companies refuse to work on these appliances. They do not want to accept responsibility for failed repairs. The service repairman basically told me that the repair will fail again. He implied that I should junk the 2.5 year old range ($2,800 new). Think Electrolux customer service will be any help? Think again. Their purpose in life, is to 1) Sell you more stuff like extended warranties. 2) Make sure that you talk to no one else at the company. 3) Listen to your problem, sympathize and give you nothing that will solve the problem. If you ask to be transferred to a supervisor, they transfer you to the next cubicle to someone like Therese (one of the rudest people you will ever encounter), Thomas, Stephanie, or Bridget. All of these people will tell you that they are important (BS like special assist to CEO) but they are dead ends. My advice stay away from Electrolux, Frigidaire, and if the sale is approved GE appliances. Electrolux is in the process of buying GE appliance. My advice, call the store that you bought the appliances from. That is how I got the microwave replaced. Dont be afraid to write these reviews. Use social media to help spread the word about these awful appliances and the horrible company is... Please, please, please, be a good friend and neighbor and help get the word out.

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

This company should never have gone into major appliances, just be happy with vacuum cleaners which Really are not all that great anymore. The entire 3 units that were a bundle deal all have had MAJOR failures in the year or so after warranty period, only one item left. The Dishwasher and its in poor condition, now its 3 yrs old.

Very expensive French door model purchased almost four years ago. Problems with the icemaker from almost day one. Repairman needed almost every six months. Right now, it functions, but is very NOISY - grinds when trying to make ice. I learned too late from other reviews that the icemaker never worked on the wave/touch model and there seems to be nothing the manufacturer can or will do.

Electrolux single wall oven - Many problems in the eight years Ive had it. Stains and runs in the glass door, the oven floor turned white where the heating element is but the worst problem is in the last two years with the self-clean mode. It either says the racks are still in, so the clean mode wont work, or it cleans and gets too hot and shuts the oven down so it will not heat up upon next use. This requires repairman to change the fan and replace some switch. This has happened four times. Repair guy says not to use the clean mode anymore. Im disabled and to clean it myself is not an option. Also it seems everything splatters so much that it will have to be cleaned. I was so happy with it at first, it was so out of my price range, but I always thought you get what you pay for, but not in this case. Also on my Electrolux side by side fridge had to have it repaired twice - a computer malfunction, four hundred once and three hundred another time. My over-the-stove microwave had the least problems, with only one service call for the push button door broke and it wouldnt close. Ive never had so many problems with one brand. Oh, and my Electrolux vacuum, well thats another nightmare.

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

I bought a chest freezer from Electrolux and it broke within 6 days. And then I called right away to get it replaced and they only do repairs. So they told me I had to make an appointment to get a repair but they would get back to me in five days to do so because they didnt have any availability. A week and a half later I called and they said they were still waiting on service (after they put me on a brief hold for two hours). I told the lady I wanted an update the next day and she never called. So I called back the next day – still nothing and still waiting on service. I bought it from Home Depot and that is the second appliance I bought from home depot not only did I have problems with but customer service gave me problems. I am a contractor. I will not buy so much as a drywall screw from home depot. And I will not purchase or install an Electrolux application for myself or anyone else. Absolute garbage and a sorry excuse for a company and ignorant customer service.

Our new home came with Electrolux appliances, which I thought was great. Not so much. My dishwasher buttons are smearing off (Model EI24ID81SS) and the button board requires unplug and replugging when the button board freezes. My wall oven has (EW30EW55PS) has a temperature probe that worked for the two times I used it, and does not work. My microwave (EW30SO60QS) creates steam on the buttons, which have already malfunctioned for 4 months where the time or timer just didnt work. I have to leave my microwave open to make sure the steam for using the microwave does not break the buttons. The gas stove top (EW36GC55PS) didnt ignite one of the burners after 1 month of use so I had to manually grab a lighter & ignite the burner for use. Ive never had so many issues from one brand. The only 1 star is for their aesthetic appearance.

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

We bought a new Electrolux double oven in 2011. In the last year, 2017-2018, we have had to replace TWICE the timer, the power relay, and the varispeed board. We now have the code F14 occurring whenever the oven reaches the temperature which causes the oven to turn off... Our repairman said it is not worth fixing a 3rd time because of faulty electronics. Do not buy this oven.

Can only wonder if the GE acquisition is a factor in the terrible cust service from this once prestigious company! Previous service calls were handled professionally and never had an issue until Sept 15 when I called cust service and ordered replacement part which covers the motor, etc on back of refrig. Unit arrived approx 10 days later damaged beyond use due to improper packaging of unit (modified box broke open, packing material missing, and unit was crushed). Called cust service back and a replacement unit was shipped out and arrived 4 days later but it was the wrong part. There are only two parts on the backside of a refrig -- the metal plate covering 90% of the unit and the cardboard panel covering the motor, etc! Called cust service again and was advised even though Electrolux rep ordered the wrong part, they would only waive restock fee and I was financially responsible for return shipment for a 35 x 13 x 5 box. Lastly, submitted online complaint to cust service expressing my disagreement with the shipping issue. Next day received email reply stating Saw you called in and matter was resolved by waiving of restock fee.I seriously question if there is some type of learning/listening disability issue (such as Attention Deficit Disorder) with the Electrolux service staff. Or perhaps they just dont care -- put in their hours and collect a paycheck and go home. Three out of four reps failed to listen/absorb what was being said and merely mouthed platitudes and repeated errors. While I was very polite to all of the cust service reps, I am thoroughly disgusted with the corporation and would not recommend Electrolux products.

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

BUYER BEWARE!!! When my boyfriend and I bought our house, we purchased an Electrolux washer and dryer set. Since we purchased them, the washer has leaked into the drawer randomly and the dryer has burned our clothes multiple times. They have replaced the back grate 3 times already and it keeps turning black and burning our clothes. Now it’s been fixed since yesterday and the grate is black again. Upon further research, I’ve found multiple people with the same complaint. Please do not buy anything from Electrolux. Their products suck. Their service sucks. Their accountability sucks. I want a new friggin dryer!!!

Cheap material and poor technical support. I had 2 refrigerators replaced and 5 repairs on the 2nd one, all within 6 months!! Waiting on delivery of the 3rd replacement refrigerator! Very poor customer service, do not think about convenience of consumer. All the repairs and replacements done only during work hours with no specific time range! So to take a full day off from work for every visit was extremely difficult.Updated on 05/16/2017: I previously told that Electrolux is trying to replace my refrigerator for the 2nd time within 6 months, to add to that situation, the 3rd refrigerator that was delivered today also had damage on its external body - as shown by the delivery person himself after opening the package in front of me. Now wasting another day of my work time, for them to deliver again another refrigerator, FYI THIS WILL BE MY 4TH REFRIGERATOR THAT ARRIVED AT MY DOOR! I really need some help here!!

Loved this fridge when I bought it. But it has needed several repairs and now the side is breaking out in rust spots! The water line freezes, and that has repaired and replaced. The whole freezer side door has been replaced. It is 10 yrs old now; but, the problems started about 6 yrs ago.

Purchased top of the line Electrolux double oven last November. Five days after 1 year manufacturer warranty expired, the oven glass door shattered during self-clean. The company offered to fix if I bought an extended warranty which I did. The customer service has been horrible - the worst Ive ever experienced. They had to order a part and it took several aggravating phone calls just to check the status of the parts order. No one wants to follow through on your request - they just transfer your call to a different area and you end up having to give out the same info. On one call I was transferred 5 times before I actually got a rep that was able to help me. Even the survey at the end of the call did not work. Was answering the questions and then it hung up before the survey was through. I will never buy or recommend Electrolux products.

My washing machine broke a few weeks ago and Electrolux sent the most unqualified electrician to repair it. Not only did he fail to repair anything but charged me 240 dollars and tried to get me to pay double the amount for a new washer. A very dishonest company! I will never purchase anything from them again.

I have had this stove for about 2 months, replacing a 20 year old smooth top range. I thought this was a lot of bang for the buck with some features of much more $$$ stoves. I researched quite a bit and found the price very good @ Best Buy, since according to the salesman, the BTU rating is low for today's standards(how fast DO you need water to boil?), so the stove had been marked down for 'clearance'. It is smart looking and performs as expected. One minor mishap that one night it beeped with an error message while I was in the middle of cooking dinner and the only remedy I could find with some internet searching was to throw the circuit off and back on. It hasn't happened again. I use the stove 2-3 times a day as I cook and bake almost daily.

I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

I bought a Refrigerator (new display model) from Lowes on 20th October 2020. After two weeks it stop working. I took it to Lowes. They said that I cannot return this item. I was referred to Electrolux/Frigidaire. I called them and they booked a service call. The service man came out and said they needed to order a part that will take a few days. Never showed up again.Called Electrolux again. They promise to deliver the part within two days. I waited for more than seven days. No part arrived. Called Electrolux again. They promised that they will review my case and seek a replacement or refund for the refrigerator. I asked if I need to call again. They said no. More than seven days passed again no information. I called today Dec 24th 2020. Spoke with support staff who asked me to hold the line for more than 15 minute, this call was suspiciously ended by the support end. I called again. Another operator came on the line to say that the technician will fix it next Tuesday. Where in north America can we do without a refrigerator for two months. Above everything else what company is Electrolux/Frigidaire? Such a bad support that they cannot stand to their word. They do not return Email or calls. I will recommend that company for zero star.

In September of 2011 we purchased an Electrolux Wall Oven (EW30MC65JS1) as a part of a total kitchen rehab. This appliance also contains a microwave oven and is installed as a single unit: microwave above, convection oven below. Because of construction delays, the unit was not installed until summer of 2012 when it was put into residential service. Within months of the install, the microwave cooling fan would not stop running. Even after constantly cleaning the inside and leaving the door open for 30 min or more, the only way to stop the fan was to throw the breaker switch at the panel in the basement. Finally, after several weeks of this nonsense and a visit from a repairman, the microwave began to act normal. That is until April, 2014: the magnetron went, a $591.35 repair bill. I contacted Electrolux and they sent us a $99 debit card (!?). Yesterday evening I could not get the oven to turn off. About 4 hours after dinner, I went through the kitchen and noticed that the oven was still on. The control panel was showing only the time, nothing else. I turned the oven back on, then I turned it off and waited 30 min. The oven was still on pumping out heat as if it were still warming dinner. I threw the breaker switch at the panel downstairs. I waited overnight and threw the switch back this morning. The oven is now off and we do not intend to use it again. We have kept our designer current with all of the Electrolux problems and she has stopped advising clients to purchase Electrolux products. The unit cost about $3300 in 2011 and has cost at least another $750 to keep going. Given the dangerousness of the last problem with the oven not turning off Ill probably scrap it.

On March 16, 2016, I called Electrolux to request a warranty repair of my then 10-week old dishwasher. The phone rep asked numerous questions, including what, exactly, was wrong with my dishwasher. She then instructed me how to try to reset the dishwasher (which failed), and then she scheduled what I thought was a repair appointment, five days later on March 21. The rep asked me whether I preferred a repair time window of 8:00 a.m. to noon, or noon to 5:00. I said I preferred morning as I had an afternoon appointment. The rep then told me that Whitman Appliance Repair would contact me the day before to tell me my specific appointment time.The day before, sure enough, Whitman called only to tell me that would see me between 10:00 a.m. and 2:00 p.m. I said that Electrolux scheduled me for 8:00 a.m. to noon. Whitman said they could come between 10:00 and 2:00, or they could reschedule for a later date. So at the last minute, I had to schedule an entire vacation day off work and reschedule my afternoon meeting. On March 21, Whitman arrived as scheduled. The repair technician walked into my house, looked at my dishwasher, and said, Whats wrong with it? I said, Didnt Electrolux tell you? The technician said, They dont tell us nothing. I explained the problem. He then said, You need a new blah blah blah (a part). Well have to order it, it will arrive in 3 to 10 business days. Then we will call you to schedule the repair. He then took a few pictures of my dishwasher, including a picture of the serial number.He was in my house for all of about 30 seconds. I said, You mean I wasted a whole days vacation so you could ask me the exact same question that I already answered for the Electrolux phone rep? He said, Well, I needed to get the serial number. I said, I needed to tell the phone rep the serial number before she would schedule the repair! He said, I also needed to take pictures of your dishwasher to document any pre-existing damage, so you cant sue us to fix something that wasnt our fault. Great! I blew an entire vacation day so that Electrolux and Whitman Appliance Repair could cover their butts.Finally, on March 29 -- 19 days after I called Electrolux, I got to schedule yet another vacation day and my dishwasher was finally repaired. The complete lack of even basic communication between Electrolux and Whitman and the long (half-day) appointment windows for repair convince me that Electrolux and Whitman Appliance have absolutely no regard for customer service. I will think long and hard before I ever buy another Electrolux appliance. NEW TOPIC: The dishwasher I replaced was a very low-end model. The Electrolux was, at $888 retail, what I thought was a mid-to-high range model. It has a stainless steel interior and a third rack, which I liked. However, I learned the expensive way that a more expensive dishwasher does NOT clean my dishes any better than a cheap one. The ONLY real difference between my old dishwasher and the new Electrolux, is that the Electrolux is quieter when running. However, the noise level of my old dishwasher never bothered me or my family. Our bedrooms and TV room are separate floors from the kitchen, so we rarely heard the old dishwasher. And even if we were sitting nearby, we could converse or play music or do whatever without ever being bothered by the dishwasher. If I ever have to buy another dishwasher, Ill choose a cheap one (and very lucky NOT an Electrolux).

We remodeled our kitchen several years ago and replaced our dishwasher, refrigerator and slide-in range/oven with Electrolux appliances. All three have required significant repairs or replacement. The dishwasher has failed twice and has “irreparable problem”. The wire that holds the door open in various position is connected to a molded plastic fitting in the frame. The fitting breaks off the molded plastic frame. The machine is build on and that’s that’s, you need a new dishwasher. After two years of service we received a $200. Credit toward our next $1,000+ machine. The fancy range we bought had a valve fail and that was $400. And the ice maker failed in the fridge. That was $350 for half an ice maker that now sounds like it’s grinding up glaciers. No more Electrolux for us!

I purchased four stainless steel Electrolux kitchen appliances (refrigerator, stove, microwave & dishwasher) from EBA in Brooklyn, They were the digital models which cost more and the appliances were displayed in the show room as a package deal. OVEN: The oven is very inconvenient to cook in because there is little room to keep both racks in the oven if you cook something like a turkey, you need to take one of the racks out. You cant cook multiples things in the oven because the ball bearing oven rack (which was one of the salesmans selling point for this oven) take up too much room. Now the rack is stuck and cannot be used in the oven at all. Also, the most important issue is that when you use the stove the knobs (which are also stainless steel) become extremely HOT to the touch. I spoke with EBA/PC Richard and explained the problem. They suggested I contact Electrolux directly. Customer Services response was that they were sorry I was unhappy but that is normal to have the knobs be hot to the touch. Microwave: The plastic handle on the microwave has broken off twice already. Electrolux does nothing to honor their products or try to accommodate the customer at all. I tell everyone that will listen to me - NEVER PURCHASE ANY PRODUCTS FROM ELECTROLUX whatsoever.

What this to go with the Electrolux washer. Wanted stackable and large capacity. Couldn’t be happier with my purchase. It’s perfect for condo living. And accommodates comforters and king size blankets and bedspreads. It also has lots of features and at 5’1” I can still see and reach the control pad.

We purchased the washer and dryer in 2017. Was supposed to be this great pair. Well, its February 2, 2019 and the dryer just died. Cant get repair over for 4 days and who knows how long to get parts. Ive had approximately 4 other brands of washers over the years and have never had one do this. All of my washers and dryers lasted well over 10 years. NOT THIS ONE. Luckily, we are building a new home and wont take this or buy another. BEWARE!

I wanted a plain basic stainless fridge but a friend was getting rid of this Electrolux so I bought it. The red high temp light is on continuously, the woman at customer service, who was very nice, told me to turn breaker off to hard reset it. Now I have the power failure light on also! Especially now after reading all this feedback, I wish I would have settled on the Whirlpool I originally intended to buy.

We have been very pleased with our dryer. Overall, its a very nice dryer. We had to call for service due to not starting but, it was a minor manufacturing issue and fixed within minutes. We are still very happy with the dryer.

I purchased by Electrolux dryer in 2/09. My major complaint was on occasion it would burn certain clothing. The grate on the back of the dryer became black. I tried to clean it to no avail. I dealt with it since it was past my extended warranty and wasnt happening all the time. Recently my dryer stopped working and I said error code E66 on the panel. I called the service number it gave me and they referred me to a service tech in the area. He came the next day stated he could fix the fuse that burned out causing the error code but the real problem is the fact that the dryer gets too hot (I have noticed that) and that is what is burning the clothing. A total of $800 to fix this problem!! A quick google search shows that this is an issue with these dryers, and from the conversation with the service agent it seems they are aware of this. They offered me a 10% discount on the parts! How generous! I choose Electrolux because of their name but that isnt worth anything anymore. Never again!

I purchased a brand new home with all Electrolux appliances. After just my 3rd load of clothes that I did it turns out that the brand new Electrolux washing machine started to overrun and continue to fill without stopping! I’m so glad I was home otherwise the whole house would of been flooded. I got somewhat lucky that I was able to turn it off in time and the damage was a few hundred dollars. After I had the builder and service person take all the necessary pictures to prove the defect Electrolux didn’t care and refused to reimburse me for my losses. This is why I’m writing this because they should know people are a lot smarter than they think and this will cause people to look elsewhere. They also own Frigidaire so another brand that they will lose on, all it take is word of mouth and the truth will eventually come out. All they care about is money and deception.

I purchased a Frigidaire Fridge through Sears in August of 2015. I chose Sears because we have one locally and I heard they had excellent customer service. Within a few months of purchasing the fridge the door handles were loose and the water/ice system was not working. I called Sears but was directed to Transglobal. A technician was called and the problem was fixed. A few months later... another issue. At this point I asked if I could have fridge replaced as I felt it was a lemon. Transglobal said I needed 3 documented repairs within my warranty period. Lo and behold last week (20 months into owning the fridge) the compressor stopped working. My family is stranded with no fridge. I had to pay for a service call directed by Transglobal for the technician to tell me the compressor part alone costs 700$ plus 2 hours of labour. Transglobal contacted Electrolux to see if they would replace the cost of the part at the very least and possibly the whole unit as it has been a lemon. Electrolux denied me any support with repair or replacement. I called into Electrolux and asked to speak to a supervisor. I was told that I had to call back at 5:30 pm. Basically, he told me I could call back and send an email but he couldnt do anything for me. I said goodbye, and called back. This time I got a new person who was surprisingly helpful. He asked my name and said that Transglobal had not sent in the service reports for my fridge. He then requested the service reports and said he would get back to me. I am still waiting and Im hopeful this can be resolved. There are so many issues here... Firstly, the product, secondly the sideways way of getting support, thirdly the various skill levels in customer support. I have spoken to 8 people at both Electrolux and Transglobal and 3 have been helpful. Thats less than 40% success in dealing with customers.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

After four months the refrigerator broke. They made me wait two weeks before even offering a loan fridge. I had to call them and spend hours on the phone to come up with any solution (other than not having a fridge). They asked me to go without a fridge for four months because the part they needed was on back order. Bad products + bad service = really really bad company.

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

I purchased an Electrolux refrigerator 4 years ago based on many trips to appliance centers who all recommended this brand. I have had both a GE refrigerator and Whirlpool in the past with virtually no issues. The water paddle has failed twice (only my husband and I live here). There is no replacement for just the paddle so you have to buy the entire water dispensing system. The board control went out in 11/2011 and now the same board needs to be replaced again for the price of $400-$500 with service. I called Electrolux who told me to buy an extended warranty yearly for the price of $196. I will never ever buy another Electrolux product again. It makes me wonder if this company was paying higher commissions on their products than their competitors due to so many people stating they heard it was the best appliance from so many sales people.

They did $1,000 worth of damage to my hardwood when delivering the refrigerator. No one cares or will return my calls. After reading all these reviews I seriously dont know how they are still in business.

Purchased 10/31/09. Ice maker stopped working 6 mos after purchase. After 9 service calls, it is still not working. After 4 years, Electrolux offered to replace. I wanted a refund or extended warranty which they refused. When I decided to accept the offer, I was told it was no longer available. The freezer door handle is loose. The temp display is disappearing and there is a hole about 1 inch above the interior light where the paint is peeling. I suggest consumers with these problems contact the US Consumer Product Safety Commission at Cpsc.gov to file a report so we can get this unsafe product off the market and possibly get a refund.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

This refrigerator is great, there are just some things that need to be changed about it. We have to turn the ice machine on the door, off, because it drips and settles in the holder. When we go to open the door the melted ice will spill everywhere.

We recently moved into a 4 year old home with 7 Electrolux appliances. In the short time we have been using these fairly new appliances, we have come to realize that 3 of them are in major need of repair. The home we purchased is in impeccable shape and well-cared for so I can only assume these appliances were well-cared for as well.Probably 1: Dishwasher. When running the dishwasher the soap compartment always had a large chunk of soap left in it. The dishes felt like there was a residue left on them. (Repair bill $210). Problem 2: Second dishwasher. When we put a rinse aid in the the appropriate compartment I believe it all came out during the next few wash. It should have been released during the next 155 washes. This left all my dishes with a film that could only be removed by soaking everything in vinegar. It could not be washed off with dish soap.Problem 3: Wall Oven. It takes about 25 min to get up to 350 degrees. Once it does it cannot hold at that temperature. The temp gauge will read that the oven is at the set temp but the thermometer I placed inside will read much lower. If I push cancel and set my oven to preheat, the temp gauge will then realize it is not up to temp and start preheating. (When cooking something as simple as cupcakes I have to continually reset the oven so that it will stay at a constant temperature.)I called Electrolux. Their only recommendation is to call a repair service for each appliance. They will not offer me any kind warranty even though these appliances are only 4 years old. I was told they are man made and sometimes things break. Sure I understand that but when 3 out of our 7 are broken in the first 4 years of use I believe that is an Electrolux quality problem and not just a fluke.

Bought an Electrolux because we wanted a great product. $2500 later we have a great looking fridge that has more issues than an old used car. Electrolux has no customer service that is helpful. I’ve spoke with “managers” and wrote letters. Still nothing but frustration. Every time I call they find a reason why they can’t help me. Came with a 10 year warranty they won’t honor!! We’ve sent our info to them multiple times per their request and still no help. They have told me to stop putting negative comments on their FB. I told them honor my warranty and I will stop. NEVER AGAIN WILL WE WASTE MONEY ON ANY ELECTROLUX PRODUCT!!!