My 2-year old microwave and range handle(s) have paint peeling issues. GE has a program to replace the microwave handle. They DO NOT have one a similar program for the range (same paint peeling issue on the range handles/rings). They offer a discount cost for the range handles. I am sending them pictures and another formal complaint.

My GE microwave just 3 years old, from inside started coming off. Called the company they say its normal and harmless??

This dishwasher is less than 4 years old and the rack is rusting away. It seems like it happened overnight. I didnt notice anything and then all of a sudden the first is everywhere! The metal inside of the plastic is even disintegrating. It seems like it was rusting before the plastic coating came off. The only good thing I have to say about this dishwasher is that it is quiet. At 4 years old I dont think I should be having to replace both teams!

I purchased a GE dishwasher 1.5 years ago and it has been nothing but a problem since day one! The door will not stay latched and the dishwasher is perfectly level. You might get 1 or 2 washes in before you have to work on it again. We bought a set of appliances from GE and the stove and refrigerator have worked well. However this dishwasher is junk and I based on my experience I would not recommend this product to anyone!

Installed by builder of home. Mid level SS model, very quiet. Does not dry dishes completely. LED lights on control panel remain on indicating cycle even when finished.

I own a GE over the stove Microwave that spontaneously turned on while I was sleeping. Once the unit was running for a bit, it caught on fire. It melted thru the glass plate before I woke up and was able to remove power from the unit and stop the fire. To GEs credit, they did send a tech out to our place. The tech never did anything to find out what caused the problem. Instead he was just looking to see if the unit was salvageable. He condemned the unit, and GEs solution was a $25 rebate on the next one of their products I would purchase.The liability GE would have been up for if I were not home would have been astronomical. This appliance put my property and the life of my family and neighbors in danger. GEs inaction on this problem shows that they have no concern for the safety of the consumers that use their products. The HR response has been appalling.

The little trap door which releases soap stopped opening when the GE top-of-the-line Profile dishwasher was one week past its warranty. Because of the design, all kinds of crud collects under the hinged door, meaning there is ALWAYS an odor unless we get down, hands and knees, to scrub it out. Features are fine -- as long as they work. Having a dishwasher that doesnt even dispense soap and cleanser isnt worth much, limiting us to the automatic feed with shine liquid. Stainless steel outside is impossible to keep clean. There are streaks and blotches within minutes of polishing with Sheela Shine. Suspect it has something to do with the humidity where we live, but it shouldnt happen. I find it strange that GE is perpetually sending me warranty extension offers for my refrigerator (which never fails), but nary an offer for the dishwasher or microwave/convection oven in the Profile line which have each needed repairs twice in the three years since purchase.

We bought all new GE Cafe kitchen appliances when we remodeled our kitchen 3 years ago. The first Cafe dishwasher needed repairs in the first 3 months, and was replaced within 10 months due to continuing problems. The replacement GE Cafe dishwasher was deemed non-repairable after 2.5 years. The unit has a design flaw and the bracket holding the top water sprayer broke. The extended warranty with Assurant will not cover the dishwasher because they say it is not a working part. We are trying to get GE Customer Care to help but after three weeks the message we are getting is they do not care at all.The front burner on the cooktop will not light. GE cannot get a replacement part so the cooktop was also deemed nonrepairable after only 3 year. Our Cafe refrigerator also has a design flaw. The refrigerator must be unplugged to reset the computer when the water filter is changed. If you dont the refrigerator does not recognize the filter and will not dispense water. Needless to say I will never buy GE again. It is sad to see what was a good company go down the tubes.

We bought a GE dishwasher and a GE oven/micro combo. We were told that we would have them in a week but it took three and a half weeks to get them. The dishwasher was damaged/defective and did not work; water leaked all over the floor several times and dishes wouldnt wash. They would not replace the unit but insisted that they had to service it. A couple more weeks passed and the repairman had to return thrice to finally get it to work. The microwave had a bent door that did not lineup properly when closed. Again, another repair was scheduled and we had to experience another service call. I have never had a worse experience buying appliances than I had at Pacific Sales. Kwam, the manager does not return phone calls. He made promises of helping us with a discount because of our troubles but has not kept those promises. Their contract installers are inept and unkempt. My appliances do not seem new since they were repaired and the door on the microwave is still not lined up as a new unit should be.This experience was an unmitigated disaster that should not happen to any consumer. Never will I buy anything from Pacific Sales or their parent Best Buy again. These problems are created by their management and their management does not care.

Have a three-year-old townhouse in New England that came with GE appliances. Within months the microwave needed a new circuit board and, later, the auto open vent is making funny noises when it opens and closes. WORSE: Dishwasher on fritz in third year, requiring a new computer control pad. The cost: $283. American-labeled products produced in other parts of the world are going to cost twice or three times as much before their useful life is over. Shop with care, friends.

Similar to another comment, we bought the entire suite. Dishwasher cycle screen gone after five uses. Oven temp needs adjusting. For the quality we were sold, this is extremely disappointing. Bought extended warranty, thank God, so will see if it was worth it.

The defect is in the Gas Control and Thermal Coupling, per my licensed plumber. GE tells me my water heater is still under warranty; therefore, I would like an authorization code to have it replaced by Home Depot where it was originally purchased. Home Depot tells me I need GE to give me the authorization code. BTW, your CS rep was very helpful. She is sending both items to me, but I prefer to have a replacement for the cost my plumber will charge to install parts in a questionable product. Thank you.

I recently purchased a GE Profile 1.9 microwave oven from Home Depot less than a year ago. Last week I went to remove something that I had cooked and went to close the door and it would not stay shut. I ended up getting some masking tape to try and tape it shut in order to keep the light from staying on and burning out until morning when I could get a better look at it, thinking that it had to be something small that could be taken care of without any problem. Hinge adjustment, something getting in the way that I couldnt see, etc, etc. Wrong! I have been over this door with a fine tooth comb and there is nothing that I can see that is preventing it from staying closed, not only that but according to everything that I have read, I am very lucky that I didnt get fried while trying to figure out if the latching mechanism was functioning correctly. I am not even going to go through the long drawn out process of dealing with GE over this due to the simple fact that I have been there done that with my dishwasher that showed up with the front panel dented a few years back from the factory and I ended up blaming the place that I had purchased it through instead of GE and have since found out by reading other complaints that this seems to be something that is not unusual when it comes to GE appliances. I spent over 1100.00 dollars on the dishwasher and they only replaced the panel instead of giving me a new one, and I have never been satisfied with the way that it operates, and it was a very long and drawn out process and I am just not willing to spend the time again on another one of their products. It is unfortunate that we have entered a time where customer satisfaction means nothing, and the days of caring about having repeat business from a satisfied customer are over. The prices continue to rise on the things that we have become to depend on and cant seem to live without, but the quality and workmanship have not only diminished but also present safety threats. I will never purchase another GE anything and I am looking forward to the day when we all have finally had enough of this and do something that makes these companies stand behind the products that they sell and quits ripping the consumer off. Its rampant across the board no matter what you buy, and there should be laws in place in order to keep it from happening. We have laws for everything else, why not have a couple that protect the consumer and their pocket books.

I am very pleased with its functionality, its power and its appearance. I got it on sale so the price was good as well. I have had GE microwaves in the past and found them to be reliable appliances. I will most likely purchase another when the time comes to replace this one.

We purchased several new GE appliances in August of 2016 as part of a kitchen renovation. We bought the GE Cafe series dishwasher CDT865SSJOSS. Within two weeks of use, the display stopped working. It took 3 weeks to get a technician out to fix display. Approximately 6 months later, we noticed the dishes were not as clean. Two months later the water stopped draining. Called a technician in, he diagnosed a broken pump. Parts would take 3 weeks and he would be out a week later. We are now over a month without a working dishwasher. He “fixes” the pump but says it isn’t draining great because your hose from your disposal is plugged (this hose drains to the same place as the dishwasher). Hire a guy to unplug the drain ($140). It isn’t plugged. The whole house is clear. Have to Shopvac out the stagnant water from the dishwasher that smells like a corpse. Call our plumber to check the lines ($500). He discovers that the technician pushed in the washer and busted a line. We now have water damage through our floor and into a bedroom below. He confirms that the plumbing is all clear and also finds that the technician never reattached the pan to the bottom so water was hitting the sensor and activating the shut off for a leak. Plumber fixes plumbing wrecked by technician, dries the sensor and attaches the pan. He advises that we run several cycles to flush out the stagnant water. If water still is not draining after several cycles, he advised that the new pump was faulty. Plumber leaves. We get 10 minutes into a cycle and the dishwasher stops for a leak again. I called GE hoping they would stand behind their product that we have now had for 2 years and have used less than a year. GE does not stand behind their products. The only thing they will do is send out a technician that you have to pay $100 for and they can’t guarantee that you won’t get the same technician who has come out 3 times and cost us more money due to his negligence. In May, we will be putting their terrible product out on our curb for city wide garbage collection. You no longer get what you pay for with GE. Do not buy their products!

I also bought a stove as well as the dishwasher. We Told them with great concern to put a extra warranty on the more expensive item, which was the dish washer... more could go wrong. We all agreed, including sales person. Day before the first year, the dish washer was not draining good. They said the warranty was running out. I told them, I had got extra yr warranty. The robot voice said it might be over. The repairman came in, and said the same thing. The repairman replaced everything in the dishwasher. It took him 3 visits. He got it working. He claimed there was an extra orange ball in the part and that why it didnt drain well.I started using it for 2 weeks and it stop draining completely. When I bought it the salesperson said, See I added the extra warranty on. But unbeknownst to me, she put it on the stove... How the heck am I supposed to know she did it wrong. I call the company and they said, Look at your receipt. And sure enough, it was on the stove. Looking at it and how the salesperson made it sound, it was understood by all that the warranty was on and I had an extra yr on the dishwasher... I looked at the receipt. Had a list of what I bought the warranty and we were good to go. Everything was replaced in it, everything. It was a mechanical issue and yet here it sits not working and I havent even paid for it. I am disabled and was give a lemon. I would never recommend a GE anything. This was a first... I usually buy Whirlpool and never ever had a problem... Theyre selling lemons and they know it.

I purchased a GE Profile Microwave 2 1/2 years ago and now it is shooting sparks out the back and making a loud noise. I have to admit that the microwave did work well and my mom even bought the same one because it was good. I never bought a GE appliance before because I was told they have a bad reputation. I thought the Profile Series would be better. Wrong!

Our builder installed our GE microwave Model: JVM7195SF1SS as part of our kitchen appliances. It worked fine for about 3 1/2 years. Then it stopped heating. It turns on and appears to work, but after inserting a cup of cold water and running it on high 10 minutes, we remove cold water. I looked into this and found that the magnetron (spelling?) tends to fail. Apparently, its a known issue, based on the reviews. GE wont allow consumers to replace this and doesnt provide replacement parts. Getting it professionally repaired will cost more than the microwave is worth. GE sent me a certificate for $150 to replace it, but it will cost at least twice that to purchase a new unit and get it installed. Plus, we have to buy another GE. I dont want to end up in the same situation. So we didnt use the certificate.

I pushed the oven cleaning button. After about 2 hrs I noticed smoke coming from the stove and the island where it is installed. The door would not open and the oven just got hotter and hotter and smoke was filling my house. I called 911 and they sent the fire department. After disarming the breaker, they removed the stove. I purchased the stove in 1996 but only used the auto oven cleaner a few times. The model # is jsp40 and serial # TR244121R. If I had not been home my house would have burned. GE you should do something about this situation. I have no receipt or order #. I purchased it too long ago.

GE states they do not repair microwave ovens under warranty. Instead, they offer to reimburse you at MSRP for repurchasing the unit if you will show evidence you have ruined the units operational function. The interior bulb burned out in my unit, I disabled the unit, sent in pictures and receipt. They sent a coupon for about $30.00 less than MSRP and lied about the conditions of reimbursement. Brendia, the agent I spoke with, broke off email contact when I stated the unit was no longer available from the sellers on the GE seller list (including the seller I originally purchased from), and that the unit was only available at MSRP from the online sellers I could find. My microwave is inoperable and GE has not responded or offered to increase reimbursement to MSRP. I have not located a chain of command to whom I can report Brendias dishonest management of my case.

We bought this GE Dishwasher through JC Penney with a 3 yr extended warranty in Dec 2017 thank goodness. I am on my 3 round of having the mother board and the heater replaced since I got this machine. This last tech came as a 2nd opinion for my claim that this machine has not worked more than it works. All we would do is load the machine, go to turn it on and out it goes. The warranty people sent out a GE Tech who ordered a new board and fuser kit and came to put it in. Same issue, he said it was my hard wiring and I should have a electrician look at it. 200.00 later not the hard wiring. It is a pin hole in the heater coil that this last tech found. New heater now on order. My faith that this will fix the problem is waning. After this my warranty will be up and I will Never buy a GE appliance again. Not worth the money.

We had a GE dishwasher installed by the builder when the house we live in was built and it was one of the ones which were recalled as a fire hazard. We didnt really have any issues with it though, other than it was a bit noisy. With the credit offered, we decided to upgrade to a high end Profile model. The sound proofing is impressive and it was actually hard to tell the unit was on, but that is the only thing you can say that is good about the machine. As a dishwasher, it fails miserably and often items come out dirtier than when they went in. OK, weve struggled on with that for some time now but today, a nasty burnt plastic smell brought us both to the kitchen to investigate. Sure enough, the replacement for the fire hazard was the culprit. Obviously, it will need some serious repairs before it is safe to use once more. Looking through this and other sites, it seems this problem is rife and GE is reluctant to deal with the issues. Well I think that will be our last GE appliance. Thank you very much and rather than throw good money after bad, we will put the repair costs towards another machine ABGE.

We purchased a Profile Dishwasher, Stove, Oven and Microwave. So far weve had problems with all products especially the dishwasher. The bottom of the dishwasher is filled with water, the door has water running down the front and all dishes have to be dried. I have talked to GE and I was told the new models do not have a drying system as in the past due to EPA. I feel like we have spent thousands of dollars for items that are trash. Had I known I would be drying dishes I would never bought GE products. I would trade this GE for a SEARS in a minute but too late. Ill keep calling GE office, maybe a miracle will occur. Ive tried all the tricks in the handbook... doesnt work.

I have a built-in GE microwave. It is easy to use and best of all very easy to clean. It is brand new and stainless steel. Looks nice on the wall above the built-in GE oven. I can easily reach it. Some built-in microwaves are too high.

I have been trying since April 4th to get my GE Profile dishwasher fixed. It is July 24th as I write this review. I have had two different technicians come out. It still does not work. After the 2nd technician came out I ran my dishwasher and at 2AM realized something was wrong because it was still running. I came into the kitchen to find my entire kitchen floor flooded in boiling hot water, ruining my cabinet baseboards. I have since had two service calls canceled at the end of the time designated and today I have no technician showing up. Customer no-service is saying technician tried to call me; I have recd no call and have no message left. I have taken multiple days off work to sit at home waiting, and waiting. And this is after two already came out. ABSOLUTELY AWFUL SERVICE.

Bought a GE microwave and arranged to have it installed. Kept it in sealed box for 3 days until installer appointment. Opened box to find a crease (dent) in door. I phoned in to the GE warranty depot and they informed me that I only had 48 hours to report and as such was out of luck. They indicated that it is clearly stated in the Appliance Manual under the warranty section. Too bad that the Manual was in the sealed box. No warning on the outside of the box. On top of that the individual that I spoke to at the Warranty Depot was very rude. No more GE Appliances for me. Be forewarned.

First Profile microwave/oven caught on fire. Was replaced. Front panel on Profile refrigerator not reacting to touch. Repairman said that this model had problems. Fixed it - cost over $100.00. Dishwasher (Profile series) not worth the cost of heating the water to run it. Cleaned dishes by hand. Stove top died - not reacting to touch. $90.00 for repairman to visit us, and another $60.00 to tell us what was wrong. A lot of money for inferior products.

Just purchased a home with GE Appliances. Dishwasher suddenly wont start and showing 1H code. Nothing in the user manual that explains what this means. Called customer support. After they requested unnecessary personal information (like email address, physical address, etc.), I was finally able to ask what this code meant. She went straight to, We are unable to provide that information over the phone. We have to send one of our service technicians out to your home. She refused to tell me what the code meant, and instantly wanted to charge me for tech visit. I hung up. Then I googled it, and found out right away that it meant the start was paused/delayed for 1 hour. I had hit the delay button by mistake. This was not specified in the manual under Delay Start, nor was customer support trained or willing to provide the answer to such a simple question. GE Support is just a Scam.

I am rating my over the counter GE microwave model no. JVM3160RFSS. Ive had it for over 2 years and its still performing well. Pros: Solid feel, sturdy door mechanism, easy to clean interior, attractive design, fairly quiet, adequate lighting inside, reasonable price, fan works okay for moderate smoke, short reheating times for lighter fare, cooks frozen foods quickly. The integrity of the interior is good with no chipping or cracking. Cons: Fan is inadequate for heavy smoke if searing beef, hot and cold spots while reheating heavier foods such as mashed potatoes or casseroles, controls are hard to see in dim or moderate light. A suggestion to GE would be to make microwaves with optional backlit buttons to see at nighttime or in dim lighting. I like that GE manufactures most of their microwaves in the United States.

My Profile dishwasher is not on the recall list, yet the heater element malfunctioned and did damage the entire inside racks and spin bar along with contents. GE told us to have their recommended repairman provide estimate. Repair guy estimated over $600 to fix. The unit was smoking hot which caused bubbling on the exterior and the dishes to show signs of burning. Well with estimate, GE is offering a discounted top of the line dishwasher for over $600. Pretty sure, I do not want another GE. Also, when I told the agent that I was afraid that if I had not been home, it may have initiated a fire, she said it would not have happened. Really?

I purchased this Spacemaker Microwave Oven (HVM1540LP1CS) from Home Depot in Aug. 2010 along with a GE electric range (JB400SPSS). I wanted the appliances to match and they look very nice in our kitchen. Four days ago the microwave stopped working, that is, it comes on and appears to be working but does not heat the food placed in it. After looking on the internet, I found that other consumers have had the same problem and it appears the megatron is the culprit. The microwave was manufactured in March 2010 in Malaysia so it was not an older model that has been sitting in a warehouse somewhere.The cost to repair the microwave will be about $125 which is about half of what I paid for it. I will not repair this microwave just to have it fail in 20 months, General Electric should be ashamed of themselves for selling foreign-made products that do not last more than 2 years. My only hope is that the electric range we purchased does not follow the same course as the microwave, consumers should be aware of these problems before they purchase General Electric products.

We purchased our GE dishwasher in September 2014. In December 2014 the dishwasher started to make a loud grinding noise. I contacted GE and a repair man was sent promptly to do the repair. Upon arrival and looking at the dishwasher he advised me that it was the motor. He then stated that he would order the parts and also stated that he did not have the correct tool to remove the motor and has not had one since they have changed the manufacturing process. At this time I am still waiting for the parts and I have contacted GE numerous times to find that the parts were either on back order or had been shipped out. I am still waiting for the parts and the repairs to be done. The estimated date of the parts to arrive is January 29th. At that time I will have been without a dishwasher for a month that I have just purchased.

I have the GE Monogram series dishwasher. This machine has some great features. It lights up when the door is open. It is the quietest dishwasher I have ever owned. The only negative that I see is, it is slightly small on the inside.

We moved into our new manufactured home in May of 2013. That is the month our above range built-in GE microwave was installed. In October of 2013, one of my sons heated a frozen chicken cordon bleu serving for 3 minutes, 45 seconds, according to packaging directions. He said that some of the inside of his food was cool, so my other son put in his serving for four minutes, zero seconds. All of the packaging was removed and each serving was placed on a separate Corelle plate and covered with Glad microwave-safe plastic wrap. While heating the second serving, the microwave started on fire. Fortunately, my son extinguished the fire before it spread. The food did not combust. The fire seems to have started from the ceiling behind the fan. The entire inside of our microwave is clean except for the soot that billowed out from the center of the ceiling. When the service tech came, he scrubbed the soot off of the ceiling with some paper napkins (which he left inside of the unit) and said that the microwave was a total loss. He also said the fire was caused by misuse, because plastic wrap is not meant to be used in the microwave, therefore even though the fire happened within a year of purchase and installation, our warranty was void. I asked GE to get a second opinion and they agreed to send a third party servicer (A&E) who stood me up three times! I finally got to schedule a GE tech to come at the end of December and they sent the same guy who said the fire was our fault! He told me that he never said plastic wrap is not meant for the microwave, but that we are being dishonest because fires only start when the food is left in the microwave for too long. He accidentally let it slip that he is seeing the same problem with GE microwaves in a lot of new construction for student housing in Tallahassee. (We live 20 minutes south of there.) He attempted to recover GEs reputation afterward by saying that of course it was the students faults, too, for misusing the microwave units. Anyway, GE has graciously offered to sell us a new microwave at slight discount. Haha, no thank you!

I've always enjoyed GE products for a number of reasons. They are dependable and with care will last many, many years. My refrigerator lasted just over 20 years! My microwave is easy to clean and has never let me down over the years I've had it. GE products just last longer than other brands.

We bought a GE Profile micro/convection oven in December 2010 (model # PEB1590SM). It was working great until 11-19-2012, when the panel on the right side started to glow bright orange, then burst into flame. I thought my wife was goofy, so I tried to heat a cup of water. It was the same thing; the panel glowed bright orange and then flamed. We waited a week for a GE tech to visit. He said the wave guide is burnt. Its non-repairable so were waiting for disposition from GE service. There wont be another GE micro in this house. P.S. - Were still waiting for the GE case manager to call back after leaving three messages.

After 22 months of use, the microwave stopped heating. Youll see the same problem all over the internet. Lights turn on, plate spins but no change at all in temperature. The repair call was estimated to cost more than the price of the microwave. Its almost like it was planned. Never buying a GE product again.

We have never had a problem with the microwave. Most of our use has been heating things up. There has been a few times that our granddaughter made something else. It is lightweight. Easy to clean. Not too large or small. Fits what we use it for perfectly. Doesnt take up much room. It heats perfectly. It has been a really good microwave.

It works really well and this price point is good. It’s lasted me a few years and it is still in new condition. It has a nice modern look also. Good microwave for a great value.

Our over the range microwave oven is under warranty and broke twice. They refuse to replace it. It was fixed the first time but its broke again and the only service tech refuses to come to our home to service it anymore. Its been a nightmare and still not resolved. We will never purchase another GE Appliance ever again!

Ive been battling this dishwasher since it arrived 9 years-ago. It was a warranty replacement we were stuck with from GE. Plus, we paid $300. We could never get it to clean dishes, no matter how we loaded it or what we used, so we gave up and hand washed dishes for years. This year, I am committed to getting the dishwasher working because of hand eczema. I took it apart and cleaned the sprayer arms, filter & wiped it down completely. I also ran a dishwasher cleaner through it. I finally got it to clean dishes, but only if they are thoroughly rinsed first and on the Pots/Pans setting. After a month, it stopped cleaning my dishes again. I took apart the dishwasher again, and cleaned everything. Now, glasses on the upper rack in the back are not all getting clean. I never overload it. Im convinced that GE Dishwashers are just junk. Someday, Id love to find a dishwasher that actually works. :-( Frustrated!!!

I purchased a this GE Model CDT845P2NS1 on Oct 2, 2019 and the unit was received Oct 23, 2019. I installed the unit approx. 4 days after receipt and dishwasher functioned well until November 10th, 2020 when the unit failed to pump out the water. I contacted GE Service (MabeService) and was advised that the unit was not under warranty and as such I should contact a GE Canada authorized service centre.After several attempts to get someone to come to our location at Sharbot Lake we got hold of Capital Appliance Repair in Ottawa. They were not able to send a technician until November 18th. After diagnosing the problem the technician advised we needed a main control board and would have to order one and then come back to do the install of the control board. It is now February 21st 3 months after the visit and I’m being told that the part is backordered and they have no idea when it will become available. I’m extremely unhappy when you spend over $7,000.00 for a GE CAFÉ gas stove, Microwave, Refrigerator and dishwasher to find out you cannot get parts in a timely manner. As a customer of GE Canada I have had no help is solving my problem. It is not acceptable to have a 1 year old dishwasher that has failed, much less waiting for repair that has taken over 90 days to get repaired. DO NOT BUY!

Purchased a GE Profile (oven and microwave unit) for over $3000.00 seven years ago. The protective coating on the interior of the microwave completely wore off down to the metal under the wheels of the turntable. GE calls this minor chipping (which it is not), advises to stop using the product, and offers a $100.00 off a new GE unit because they cannot fix it. The product should be recalled, just like Honda did when their Pilots were peeling.

I have a GE dishwasher that shut itself off after three uses. It was rebooted by a repairman, and worked once. GE repairman called to let me know and I was originally scheduled for today but have been canceled. I’m taking the day off but for nothing. There’s no number to call. There’s no one to complain to. JCPenney is not standing by their merchandise because I did not buy an extended warranty. Originally purchased in November 2017. The machine was replaced by GE in December 2017. I have a dishwasher that I paid over $500 for and I’ve used it four times.

I purchased this dishwasher in Sept 2017. Today after normal use, the motor stopped and it leaked a full load of water into my basement. I called GE service and got no satisfaction. Its out of warranty after 12 months. I then called their customer care department who really dont care very much. They wanted a GE tech to look at the dishwasher for a fee of $109. Then they offered 50% discount on parts. In the past, GE was always a reliable brand but no longer. Stay away from their dishwashers and every other appliance they make. It is not the GE of old. I just purchased a KitchenAid dishwasher and hopefully, that will work better.

My GE dishwasher is 30 years old and has never had a service call. It has a built-in food grinder and my dishes almost always come out spotless. Standard size, upper rack, removable utensil basket. Almond with a dark faux instrument panel with rotary dial. It was a builders model. Works like a charm but very noisy. Even though Im a small family Ive tried to use it consistently to keep the seals lubricated. It has stayed really clean inside with just using the dishwasher detergent. Unit does have some kind of preheat Electrical for the dish water temperature. The new ones dont work so well so Im afraid to replace it.

Within a year and a half of buying a new construction condo, the GE microwave fan stopped working (used the condo for no more than 30 days). I read all these complaints and am not surprised. My experience with Kitchen Aid appliances (refrigerator, microwave all junk) is no different than this. If I were to replace any of my appliances, I will not buy an American brand because they are all made in some other country with very poor quality control for very high profit and low quality goals. No choice for now, other than to get it repaired. At least, it provides employment, but what a way to create employment. I would never work for such companies.

I have just purchased a new GE dishwasher because mine just broke after 35 long years of excellent service. I am so completely satisfied with your GE products, and I would like to tell you also that the double oven stoves are still working well.

This dishwasher is cheaply constructed with a plastic interior. It is so loud that we run it when we are away. Its impossible to watch TV while this thing is running. Also the dishes come out with a film on them. Not happy with the low grade appliance at all.

I have a 2011 GE Model # JES1456BJ05 microwave and it has been gently used and kept clean. Upon cleaning today I noticed that the top of the inside is blistering and peeling off. Surely this is not safe as it could fall into food, plus they should make them to stand heat, after all this is why they are made for heating things. I called GE who informed me that there is no recall on them so I am pretty much stuck to go out to buy a new one with no help from them. I now read that this has happened to people before. Lesson learned never purchase a GE microwave as they do not stand behind their products when a manufacturing problem develops if you are the first one to call, and beware and ready to buy a new one every 2-3 years. This is all they are made to last!!!!!

After many searches trying to do due diligence, we bought a GE dishwasher online Nov 2014. It was delivered and installed two weeks later. The day (Saturday) after delivery we loaded it and started the cycle; water went in, the circulation pump started and then the machine stalled. The machine was reset pumped out, restarted but no further improvement.Called the GE service number and after a 20 minute wait was informed that a request would be placed to a local service company. Monday the local service company (30 miles away) called to inform us they had to reject the service request and that GE would set up another. Three days later GE was called again. They were unaware that the service request was rejected so had not attempted to find someone else. They could not get another company to respond and told us to arrange the service call ourselves, pay the bill and submit it to them.My wife and I are now wanting to return the machine but were informed we would have to go through the local Home Depot. They informed us that we would need to have GE arrange it. GE was called back and informed us that the dishwasher could not be returned as long as it could be repaired which leaves it to their discretion. The process to arrange these things took a long time, many delays and many phone calls back and forth to Home Depot and GE. The calls to GE often took 15 minutes to get someone who would forward the call to the service rep which placed back in another 15 minute queue. Do not believe that Home Depot will take returns. The advertising makes you believe they will take but they do not without GEs RGA which GE is reluctant to provide. Avoid GE. I am not the first to find out that GE warranty (one year) and service is poor and that they are more than willing to wait out the warranty to leave their customers with a possible lemon. Other dishwashers are available with 5 year warranties.

Beware of GEs scam! My new house came with a GE microwave oven model JVM1630. It no longer heats food so I called GE repair. Heres basically what they told me: It is likely the magnetron tube and it is still under warranty, so no charge to replace it but I would have to pay $99.95 for the repairman to come to my home to diagnose the problem. If I decided I didnt want to repair the microwave, I was offered a $100 coupon toward a new one but it had to be a GE and it had to be bought on their website only. If I decided to go ahead with the repairs, the $99.95 would be deducted from the bill and I would only have to pay for additional parts and labor. I repeatedly asked for a ball-park labor charge so I could make an informed decision as to whether it was cost effective to have the repairman come out or just get a brand new one elsewhere. The person on the repair line hung up on me! I called back and I was told the same thing; that no one could tell me what the labor cost estimate might be. I asked to talk to a supervisor and same story. I didnt schedule a repair because I was taking a long trip and wouldnt be using the microwave anyway. When I returned from my trip, I called GE repair and again they wouldnt give me a ball park figure. Frustrated, I decided to have the repairman just come out and repair the darn thing and an appointment was scheduled for the next Monday. I had to rearrange a Monday day trip to Wednesday and set the repair appointment. On Monday, it was starting to get late in the afternoon, so I called to find out if the guy was on his way. A recording said my call was noted and I would be receiving a follow-up call. About 10 minutes later, Kim in dispatch called to tell me she had to reschedule the repairman to Wednesday. I explained I already had an appointment on Wednesday. which was already changed because it conflicted with the repairman coming to my home. She told me the repairman couldnt come because his truck wasnt safe to drive so that whole day was shot. The appointment was rescheduled for Wednesday and I had to again reschedule my other trip. When the guy finally showed up on Wednesday, he told me to put a glass of water in the microwave and start it. Ten seconds later, he declared it to be the magnetron tube. He was at my house about 10 minutes, just long enough to take my $99.95 credit card payment and to give me an estimate of $246.90 to repair the microwave which included the free magnetron tube, a $20 part plus tax and labor. The estimate had instructions on how to get the $100 coupon if I decided to buy a new GE microwave, which he said is what most people do. He didnt seem like he came prepared to repair the microwave at all. I was so frustrated and already out the $99.95, so I told him to go ahead and repair it. He said I should call repair to schedule him to come back to repair it! I told him to just repair it now and he said he didnt think he had a magnetron tube in his truck. I asked him if he would go to the truck and check! He did, and nope, no tube and he left.I think this is a great scam GE and maybe others have going. Its entrapment. They get you to accept a repairman to come to your home and charge you nearly $100 for it, but give you a coupon for $100 for a new one but it has to be a GE and can only be bought from their website where they can go as high as $500 or $600. By the way, I got on the website to find a replacement. My model had been discontinued and the only one in my price range was also a discontinued model. They charge $75 to come out to install it and another $30 to take away your old one. I called local appliance stores to see if I could unload my old microwave for parts and they all said the same thing: stay away from GE products.

We purchased the suite of Cafe appliances. After one year of service, out of warranty of course, the touch pad on the microwave quite working. The touch pad on the dishwasher has several lights that do not work. These products are insanely inferior. If you are considering purchasing, I would buy anything but GE.

Purchased a black stainless steel microwave model JVM7195BLTS. When we opened the box we realized the handle finish was stainless steel and not black stainless steel as the rest of the unit. The website picture clearly shows a matching black stainless steel finish on the handle. Store was unaware of any problems and reordered another one. They claimed the GE rep said they had a problem with the handles on these units but didnt tell the retailers.

We bought Cafe series appliances less than 4 years ago including dishwasher, fridge, stove and microwave. These are not cheap appliances. We also bought a service contract with them. When our dishwasher broke a couple of weeks before Thanksgiving, we called service to have it looked at. After 3 trips and over a month later the dishwasher is still not fixed. Each time we tried to make an appointment we were always given a date 1 week out and a 4 hour time window, but each time the technicians showed up late and once even 3 hours late despite the 4 hour window. The fact that after so many visits and part replacement the dishwasher is still broken says a lot about the quality of the product and its maintainability. All customer representatives work like zombies. The problem with GE lies within the culture. Nobody cares. The service contract is a total waste money.

I purchased a jes1451dn1bb microwave 16 months ago and I just noticed the enamel coating on the top of the unit is chipping. GE has been unhelpful, saying it is outside the warranty and I need to mail the cord and sticker inside it to have a rebate issued. Since I use my microwave daily, I cannot wait until it is processed to buy a new unit. Not only did the product endanger us with exposing our food to paint emissions, the company has been unhelpful. I highly recommend buying another companys product and do your research!

I purchased a GE Cafe Over-the-Range Microwave along with a GE Range. It was delivered on Nov 2009. The control panel started acting up and quit working altogether in May 2011. I called GE and found that the replacement part and repair was almost as much as I paid for the microwave. After talking to several people and making my case, I was told they would give me a discount on replacing my unit. I was to look at microwaves and let them know which one I wanted. I have left several messages and no one at GE will return a call.

I have a GE over the range microwave oven purchased in 2011. 4 years old, hardly out of its service life. In 2013, while heating up my lunch, I heard a loud buzzing and popping noise. The plastic hooks that hold up a metal tray (yes, the unit comes with a metal tray) in the microwave oven caught fire. I called GE and demanded they repair the unit, they said they were not responsible since it was out of the warranty period. Having experience in the insurance industry, I reminded them about product liability, if this is a common occurrence, there would be potential liability issues for GE. The service tech said they would send someone out free of charge to repair the unit. He replaced the two hooks that fried and said they were no longer responsible for unit. Today, 01/28/15, we just had it happen again. One more hook caught fire. Hey GE, do you really think I will buy any kind of appliance from you again when you make a defective product and dont stand behind it? I will not. I would recommend people do your research carefully when buying a microwave oven, especially one from GE. I would recommend anyone do research when buying any kind of GE product since, in my opinion, they clearly do not care about their customers.

We purchased the GE Cafe series appliances back in mid-2016 (dishwasher, dual oven gas range and microwave). Over that time period we have had at least 10 repair claims. The dishwasher front door and seal have been replaced three times, has ruined my wood floors and baseboards. The gas range has had multiple issues, including broken lights, broken fan, and a manufacturers defect in the lower oven igniter which took our reseller and third-party warranty company three weeks to repair. The microwave oven had a plastic cover just break off one day - wasnt touched before - it just cracked off!Fortunately we purchased the units through Home Depot and purchased their extended warranty program. Unfortunately the warranty company doesnt replace units and wont include claims during the manufacturers 1-year warranty period in their lemon law policy. Ive repeatedly tried getting touch with the manufacturer, but they appear to be staying high-and-dry away from consumer grievances.GE doesnt stand behind their products. I dont think their resellers give a rip either. My advice - stay away from GE. If youre in the market for something Id look at LG. I have a refrigerator, washer and dryer from LG and have had zero issues in nearly 10 years of service. I have no idea if their reliability covers dishwashers, but Id certainly take a look.

Weve had our new over the stove microwave (GE Profile Microwave Oven PVM2170SR1SS) just over one year and the oven light went out. The owners manual has no information about how to replace the light. I called GE customer assistance office and they said it requires a technician to come to the house to replace the bulb. A service call would cost around $95 minimum. This is a ridiculous requirement to make consumers do a service call for an oven light. The owners manual does show how to replace the charcoal air filter, if you use one, by removing the plastic cover across the top of the oven with the door open. Guess what? I removed the two screws holding the plastic cover and sure enough, there was also the access to the cover to access the oven light. You just remove the one screw and the small cover plate can be removed! Be sure to turn off the power to the oven before removing the small 50w Halogen G8 light bulb (Home Depot $5.00). My complaint about GE is that they do not give the homeowner information about replacing this oven light, but instead require you to pay for a service call. The irony is that the owners manual tells you how to access the filter by removing the plastic grill and thats how you also access the panel to replace the oven light bulb. They also tell you how to replace the light bulb that provides light to your range, so it cant be a safety issue about replacing light bulbs. Requiring the consumer to request a service call for $95 just to replace the oven light, when GE could have easily put the procedure in the owners manual, is a real consumer ripoff!

My microwave is 2 years old and stopped working on Thanksgiving Day. Customer service was very responsive to send out a repair person. There was a minimum $108 charge plus and time spent. It turned out to be a loose wire inside the machine and I was charged another $50 for him to tighten it. Machines should go longer than 2 years without a service call and I will buy the extended on any other GE I purchase.

Over-the-range microwave failure (model JVM2052, manufactured Dec. 2010) was purchased and installed professionally in March 2011. Total cost is $546. First, the fan failed in about June 2012 and I thought I can live with this. In Sept. 2012, the unit failed, but the interior light and clock still work. I paid $97.00 for a service call from the dealer, and the tech said the power source failed(?). Estimated parts and labor for repair is $370. So, I will buy a new unit (not GE) and pay about $150 for delivery and installation and take away this GE unit. I live in Morris County, NJ and this is not a rural area! GE service rep whom I called said GE doesnt service this area and to look in the yellow pages for an authorized dealer. I called again and got the name and address of the president of GE Appliances, and I am going to write about this product.

I bought a GE 1750 microwave in May 2011, which got caught on fire last March 2, 2012. Now, we have to go through all the hassles of having a repair tech come out and probably be without a microwave for months!

We bought a new house with GE microwave, oven and dishwasher. Our fridge doesnt give any water anymore and our touch screen microwave stopped responding to any touch. When I called customer service to come see, they want to charge $80 just to tell you whats the problem. GE has the worst appliances. I will not recommend it. I will go with Whirlpool brand.

Ahhhh me, here we go again! Its no wonder that the state of business in this country is not as solid as it could be. I purchased your GE dishwasher, Model #GDF540HSF2SS, Serial # ZA703816B, on 01/19/2014 from Lowes Home Centers, 3805 Northern Blvd., Rio Rancho, NM 87124. It was delivered and installed soon after. Soon after that, mid to late July, it began to flood our kitchen. A service call had to be made to replace the tub gaskets. Covered under initial 1 year warranty.Here it is the 5th of November, 2015 and now the unit does not function at all. A service diagnostics call performed today the 6th of November to ascertain its ailment to the tune of $89.00! (No, we didnt purchase the Extended Warranty. My belief has always been that the option to purchase an extended warranty is; 1) an opportunity for the company to make extra money on the sales of a product, and 2) an admission by the manufacturer that the product is probably not well made and will probably break down sometime in the near future!) I guess that future is here for this product! It almost lasted 2 YEARS!! Deplorable! The last dishwasher I had was almost 20 years old and the only service to it was to replace a water hose (which I did myself). Diagnostics proved that the electronic motherboard failed!In addition to the inconvenience and the $89.00, Id be willing to bet that the replacement part for this unit will cost 1/2 of the original purchase price of $599.00! AND I WAS CORRECT; the replacement board will cost $269.00 to replace (part and labor)!!! What a rip-off! I will never purchase another GE product as long as I live! And I will go online and register my opinion and complaint about this product with the Consumer Services Bureau and any place else that I can find to vent electronically!Recently the Sandoval Economic Alliance attempted to lure GE to establish their Headquarters here in New Mexico. For various reasons, we did not make GEs shortlist for consideration. I am thankful that we didnt make it! Why would our state want such a crappy company embarrassing our state with their crappy products? I will be sending a copy of this complaint to them as well.

Remodeled our kitchen back 6-7 years ago and bought GE Profile appliances from Home Depot... bad mistake. The microwave/convection oven came as one unit and now due to paint peeling on the microwave interior - inside top and sides we need to replace the entire unit to the tune of $2,500 plus. I called Home Depot and asked if there was a government mandated recall on the item... and they asked if we purchased the extended warranty. What? Does anyone know of a recall or class action suit on the following item: GE Profile Model: PT970SMISS. Manufactured December 2007.

Have been trying to have repairs for new appliances less than year old since before May 20th. Have had cancelled appointments, service never showed, wrong parts etc. Went to consumer advocates for help, no help. Today my appointment was again cancelled and rescheduled to July 10th. About to have a stroke. Both ice makers dont work, yet I am not put ahead. Have to go back in line after GE cancels.Purchased microwave, double oven profile appliances, two dishwashers for which gasket fell off and dispenser for soap leaked, french door refrigerators, all stainless steel. I just got off phone with consumer advocates and again was told next date July 10th. And I do want an attorney to contact me. Thank you and I hope I get a response.

My dishwasher broke within warranty in April 2014. The warranty expired on April 29th, 2014. Every 2 weeks another part was ordered to the tune of 10 parts and 8 visits (unpaid work days for me). I have been in touch with consumer relations about this and I was told that this would go on forever until their techs deemed the dishwasher as unrepairable but as long as it is repairable, they will not exchange the machine. And now they are telling me (October) that I could have had another service provider fix it but I would have to pay for it because NOW it is out of warranty. I cant wait until I replace my GE refrigerator and my GE microwave because those are the last GE products that I will ever buy. I went out last month and bought another brand as I will never buy GE again. GE protocol I am told is what determines all that happened. I suggest you do the same. I am writing a long letter to GE just to get it off my chest. Nothing will be done because its another corporation all about the money!!!!

If you plan to use your dishes for food or drink or if your pets eat food from bowls, dont buy a GE dishwasher if you expect items to get clean. Seems entirely incapable of producing grit-free clean dishes. Is particularly noticeable on the glasses. And I clean the filters all the time (manual recommends periodically) and I am taking a break from cleaning said filters to tell the world that GE Dishwashers are junk.

My GE over the range Microwave has broken about 4 times in a years time. My warranty company American Home Shield (AHS) has decided that instead of replacing this piece of garbage, its somehow worth it to keep on fixing it, which is apparently their MO for all their customers but I digress. After the latest breakdown (microwave lost power completely), I was referred by AHS to GE Appliance repair. Thus began the nightmare. The tech that showed up was incompetent at best. He showed up, looked at me, made a grouchy face and proceeded to walk in the kitchen with an attitude like he was doing us this massive favor. He opened the microwave door, closed it, opened his computer and ordered 10 (yes 10) different part. Again, he literally just opened and closed the door - did not disassemble to see what part was actually messed up. No diagnosis done of any kind. He scheduled to come out the week after that - didnt show up because I missed his phone call. Btw, I called him back pretty immediately and he didnt pick up. After being on hold for about 35 mins (which is clearly the GE standard hold time), they tell me the guy has left the area and they need to reschedule me for a week later. The day before the 2nd appointment, they called to reconfirm and then the morning of, I called, stayed on the standard 35-40 min hold and reconfirmed he was still coming and was told he was on his way. Well, the appointment time came and went and he failed to show up YET again so I called to ask wtf happened. They said he didnt come because I canceled the appointment thru an automated call. This time the idiot didnt call me like they always do. I asked for proof of this alleged automated call that was placed to me and they said no call record exist and so while it seemed like a system glitch, the tech already left the area and theyd need to reschedule it. I told them, No, thank you. Got a local repair company to come out the very next day. Turns out, out of the 10 parts that idiot tech had ordered, only 4 had arrived while the invoice still showed 10 being shipped. Let me clarify this: All these issues stem from GEs entire company: From manufacturing crappy products to HR hiring incompetent techs to customer service being absolutely nightmarish to supply chain not sending parts that are being ordered. And if you can somehow get their alleged consumer advocate department on the phone after a 40 min hold time, they dont give a crap either. All these employees MUST hate GE to drive customers away as far as possible. I own a business and I will never ever EVER buy GE again.

Outstanding value and deal the price for this unit was the best one I could find it’s small simple to used and fit in my kitcjechm area like hand in glove I purchase then as matching pair for 429 dollars each all I needed for my new home and they are not bad looking at all,simple set up and great functionalities for the money no complains so far they get the job dome nicely thanks Best Buy’s for sucke great deal and quick delivery

After heating some water in the microwave, I opened the door and removed the water. A few minutes later, I heard a noise and noticed the microwave was running and the control panel indicated it was off. I opened the door it turned off. Closed it and it was on. Smelled something burning electrical in nature. I had to kill the circuit breaker to turn it off. I opened the door and felt the inside of the microwave and it was extremely hot. I was concerned that it could result in a potential fire, I continually checked it until I felt it was cool.

Dishwasher has been running 3 hours and it still has not finished. It is the loudest dish washer I have ever owned and this is the 5th house I have owned. To top it off I just paid $270.00 for a GE professional to come to our house to troubleshoot our problems and it fix the issues. Guess what, problem not fixed and GE has my hard earned money. Thanks, GE.

Unit is only 7 years old and not greatly used (only two adults who dont use it much)… Purchased as part of package including GE refrigerator, range and dishwasher (already got rid of refrigerator, as parts kept breaking and unit had other chronic problems). I turned the microwave on to make popcorn - it immediately made a terrible noise and filled with smoke with an electrical smell. Unplugged the unit and contacted GE Repair. When I described what happened, I was transferred immediately to their safety unit because of the nature of the problem. A GE technician arrived today and almost immediately diagnosed the problem: a metal component that directs the waves of the microwave generation tube had burned out, and by federal regulation, he claimed, cannot be repaired - the whole appliance must be trashed and replaced. Once again, I have experienced GEs poorly engineered products that appear to be designed to fail in a relatively short time. Can you spell planned obsolescence? (No photo provided, as there is no external visual damage).

Wife called me at work to tell me our house is filled with smoke. Our GE dishwasher caught on fire 20 mins after she did a load of dinner dishes. Thanks to my 10- and 4-year-old kids who were in the living room playing, when they smelled smoke, they quickly ran and got the fire extinguisher and yelled to my wife. They ran out of the house and called the FD. Their quick thinking prevented it from getting worse. While on the phone, I had her go and turn off the circuit breaker. We got lucky this time, someone was home...

We bought a model PVM9215SK3SS microwave as part of an over-the-range microwave oven/extractor fan combo. Unlike every other microwave combo weve ever had in our frequent moves, this microwave cannot run the kitchen timer independently of the microwave. If you try to set the kitchen timer when the microwave is running, the cook-time changes and overcooks whats in the microwave. If you try to set the microwave to cook while the timer is timing a food cooking on the range, it simply refuses to work. The instructions are very hard to both find and then understand, having been written in China to cover many different models. Apparently I can ask my phone to turn it on. I sure cant manage that very often in person! The fan is too loud for comfortable use even at the lowest speed, which is a great disappointment. A former Profile model was very quiet at every speed, and much more efficient. Were saving up for something that works.

This updated version came with this house. I am very happy with my dishwasher, it is very quiet and is the top of the line. I love my refrigerator/freezer by the same company too.

It is about six years old, great dishwasher. The bad part is the new detergent! GE profile, pre-rinse, preheat water, everything, including enough water. Hold everything, unfortunately, now aluminum must be hand washed. Good looking, curved front. Its great, I shudder to think what the new low water usage ones will be like. I HATE my new low water usage washing machine. I HATE the reformulated dishwasher detergent, can be used on anything aluminum, now I use lots more water hand washing all aluminum items!!!

Purchased the Maytag MDB7749SBM stainless steel dishwasher in December 2013. The dishwasher and install totaled $700, which for that price and with Maytags past reputation, I wrongly assumed that the dishwasher would last a long time. In May 2016, slightly over 2 years, the dishwasher started having issues with the control panel. The control lock would randomly activate. I would have to reset the circuit breaker daily, leaving it off for around 10 minutes. Even with trying to go through all the steps to resolve the issue, resetting it from the circuit breaker, sequence on the control panel, the dishwasher wouldnt work. I called Maytag and after 40 minutes on hold, they finally answered. They wanted $89 for a service call and for the $143 part, plus labor. Might as well just replace it with another brand like GE, or Samsung.

PDT845SMJES - I purchased the entire GE Profile series when we remodeled our kitchen in October 2016. The first time I started the dishwasher, it leaked out the bottom of the door. The store where I purchased it sent out a plumber who discovered the soap dispenser was missing the seal. Took a week to order and replace the seal. Worked fine for 5 weeks. Then, on December 17, 2016, it quit mid cycle and I got the leak detected error message. Now I am in dishwasher hell. The store where I bought it said they were too busy to come and check it, so they told me to call GEs customer service number. GE sent out a plumber from Iowa (I live in SD). He removed the bottom panel, to look underneath and decided it needed a new pump and also a new soap dispenser part. That was on back order, so I had to wait until January 11, 2017 for him to come back. When he pulled out the dishwasher to replace the pump, he discovered the tub was leaking along the left side. He said the unit could not be fixed and suggested I call the store where I originally purchased it. They agreed the unit could not be fixed and contacted GE and got me a case number and said GE would call me by the end of the week. Im still waiting for that call. Do NOT buy this model GE dishwasher. GE apparently doesnt stand behind its products and the stores that sell GE are helpless to do anything for you.

Purchased this item online and received delivery on 2/13/15 from P.C Richards. In less than a month after installation of the JVM7195SFSS microwave range oven the keypad stop working making it a useless tool taking space in my kitchen. Ive made more than 4 schedules for repair service. Its now May 15 Ive yet to see a repair person. Here are some of GEs lies for the past three months: GE parts were in back order; the service person claimed I wasnt home; I didnt pick up the phone. Even an appointment on my Sabbath was botched by the service person. While homebound recovering from surgery I called PC Richard who scheduled another service on 5/14/15 between 1-5pm. Still a no show. Yet PC Richards representative stated that the service person claimed that I wasnt home. The next morning 5/15/15 11:40am a service specialist named ** at ** extension ** calls stating the repairman is sick. Im confused! On what date was my repair? How do I get rid of this product installed in my kitchen wall? How do I get my money back? How do I make PC Richards and/or GE complete the repairs without losing a work day for foolishness or forsaking my Sabbath day again?

Our microwave, model number JVM1750DP1BB, was manufactured May 2011. On Monday, Dec. 30, I was heating a bagel when the small plastic hook holding the rack caught fire. The interior of the microwave burned, but I was able to put it out before it spread too far. I shudder to think what might have happened it I had been in another room. Im irritated because I keep reading that this is a common problem. Im irritated because MY HOUSE COULD HAVE BURNED DOWN. Im irritated because it seems like GE isnt doing a great job at making it right. Ive attached a photo below, showing where the plastic pin burned. I can say that Im shopping for a new over-the-range micro, and it wont come from GE.

I have a GE Cafe Microwave that I have only had 3 years. The other night, the outside glass shattered into 1,000,000 pieces and the microwave was not even in use.

Entire inside is plastic crap. Dishwasher is very loud and takes a long time. Racks are ok but cheap feeling. If I was choosing, I wouldnt buy it. This GE was in new house. Overall feel is very cheap. Too much plastic. Very low end builder model. Steel inside or heavy plastic will take more beatings.

We have a GE Advantium Microwave. It is our second model (we moved and left the first one behind). It is spacious, has an intuitive menu system, cooks extremely well, also includes a convection oven feature that we use to great advantage. The nicest microwave weve ever used (and weve used plenty of them).

I have purchased a GE microwave/convection oven 7 months ago. A month ago, the control panel broke down and it would not turn on. I called up customer service and a technician was sent after a week. They have diagnosed it and the motherboard needed to be replaced. The said part was ordered and I was told it would be delivered in 2-3 days and a service will be scheduled in a week. A week came and no parts showed up. I have called up customer advocate and they assured me the said part will be delivered in time for the service appointment.Unfortunately, when they came, the said parts have not been delivered and I was given the lame excuse of systems failure; the request has not gone through their system. So the technician assured me that he will put in an overnight request for the said parts and the oven could be fixed within the week. He even gave me his work and cell number for me to call if I have any inquiries. But he never picks up or even returns my calls. So another service appointment was scheduled and parts were delivered, only to find out that it was the wrong parts, supposedly for another customer and for a different microwave model.Its really frustrating when people keep on reassuring that they are going to get it done, but has done nothing but lip service. Its been over a month and my microwave is still a broken microwave. I have learned my lesson and will never again in my life time purchase a GE appliance. PS: I should have listened to the Home Depot guy that sold me this microwave.

My husband purchased a General Electric Dishwasher from Badcock Home Furnishings in Gainesville Florida as a surprise for me in 2016. I have owned four houses and five dishwashers previously to owning this General Electric Dishwasher. None of my other dishwashers were by General Electric and worked fine. This General Electric Dishwasher is by far the worst dishwasher I have ever used in my life. It does not clean dishes no matter how well you stack the machine with your dirty dishes and utensils. I can always count on having to rewash at least 10 dishes and or utensils for each load that I wash in this dishwasher. Also, the detergent dispenser does not empty completely.

GE profile microwave magnetron burned out after 2 years. Part is supposed to be under warranty, but repair is not. There are no service centers in my area. GE wont just send me the part, or let me send them my old part.

My GE dishwasher came with my new Miller & Smith house. Its 2 years old. The bottom tray is rusting in several spots and you cant open the door while in operation to add an extra dish. When you open the door the dishwasher should pause while you add the dish, but this one continues working as if the door was closed and water sprays everywhere. I understand the one year warranty (they must know their products do not last long). Their support line tells me my options are to get it repaired ($99.95 for a tech to come and diagnose, then additional charges for parts and labor to install the parts on the next visit). The bottom tray is ~$125. I found their customer service rude, unsympathetic, and bothered by my questions. I was also told to go their website and review the rebate offers on a new dishwasher. I wanted to understand that program better, but the customer service agent did seemed uninterested to help me.I was quite surprised in getting this poor quality product and poor service from GE. Im not going to bother with repairs, because the cost at least $300, so I will opt to put that money in a different brand. I was considering giving GE another chance and taking them up on their rebate offer, but after reading all these other reviews, I certainly will not. The time I spent writing this will very likely have no impact on making GE change, but maybe put a tiny dent in their reputation and they will get one less sale from me.

We got the GE cafe series appliances with our house. We just completed 16 months in our new house and the microwave stopped working. We had to call the GE cafe person to troubleshoot the problem. He charged us $80 (without even touching the microwave) and said we will have to spend $450 more to fix it. This is such a horrible customer experience. I had a $40 microwave in my old apartment which lasted for 4 years without a single problem. I am definitely not paying $450 for a useless microwave. But now I am worried about remaining appliances I have from GE. I understand that you would say you cant do anything as the appliances are not in warranty anymore. But if you really care about your customers, you should start looking into this and fix it. I am very very disappointed and I am not letting this go. I expect someone from GE to help us to get this fixed. Thanks for your patience to read this outburst of a disappointed customer.

A small black piece of plastic, which snapped into the back of the microwave handle has bent/shrunk, and popped off. My microwave is just a little over one year old. I called the GE 1-800 phone number for parts, and GE does not offer a replacement part for this, without buying a whole new replacement handle, which costs over $160.00.

I purchased this product in June 2011 for a summer weekend getaway home. I used it 5 times during that summer. The following summer I didnt use it at all. Summer 2013, I used it and everything seemed fine. That night I heard something and the microwave turned on by itself! Thank goodness I was at the house. I cannot believe this unit has not been recalled yet, as I see other consumers are complaining about the same thing. I keep the unit unplugged all the time. What recourse do I have as a consumer? I have my bill of sale and paid good money for this unit.

Very easy to clean. Also, very reliable product. Its a built in above the stove, various levels of cooking and I love the 30 sec button. Black turntable with built in clock. Ive owned several GE products and find them very easy to work and user friendly.

I purchased a GE dishwasher on March 15th 2018... The first dishwasher I received on March 23rd was obviously broken. The dishwasher setting piece was completely broken off and the sides were dented and looked like it had been dropped. Ok. The delivery guys immediately called it in and reordered another one for me. A week later the second dishwasher came, it looked fine from the outside so I signed for it. Once I opened it I saw that the top rack was missing wheels and the second shelf wasnt even connected to the dishwasher. I called and a week later they came and got it and left a new one. I asked the delivery guys to unpackage it and look inside. Immediately the top arm cycle fell off and the HE symbol at the bottom popped out. They assured me that was normal... When the install guy arrived a week later he said he thought everything looked ok. He ran a cycle, then left. Before he was out of my driveway the cycle arm/water sprayer fell off and water sprayed everywhere... I brought the piece into Home Depot and they told me it was broken (duh) and they would order a new one. NO. This was going to be the fourth time I will be taking off work to deal with this dishwasher! GE is absolutely gone down. The products being produced are either being sabotaged by the employees from the Ohio plant, who are all losing their jobs because the plant is about to get shut down and is going to be moved to Mexico or GE is absolutely horrible at business, design and producing quality appliances.Regardless, I will NEVER purchase a GE product again and would never recommend to anyone to purchase a GE appliance! I am going to get a refund and insist compensation and inconvenience fees! I had to take off work 4 Times, had to cancel plumbers 3 times (still was charged). I lost money from my work, time from life and a month without a dishwasher. Also, a month with a broken one sitting in my living room because they wouldnt come get the 2nd and 3rd broken dishwashers until a I ordered another one and had that one delivered before they got the broke one(s) out of my house. I had broken dishwashers sitting in my living room for a month. Easter was quite embarrassing with an appliance next to the table to say the least. DO NOT PURCHASE GE APPLIANCES!!!

5 years ago I updated my complete kitchen with Adora LG appliances. To my dismay, the handle on the microwave (Model DVM1950SR1SS) began peeling like paper. Now I have a white plastic handle that’s supposed to be stainless steel as an eyesore in the middle of my kitchen. When I called GE replacement line, I was informed the handle was $164! My 5 year old kitchen is out of date! As far as I’m concerned this is a defective part and GE should replace it at no charge. I have been a faithful GE purchaser for many years. After this mishap, I will no longer recommend GE appliances or will I purchase them.

I purchased the unit just over a year ago and it started beeping one night with error scroll speed and then key pad shorted. In the end to repair costs more than to replace, even though it is above stove mounted unit. Do not buy a GE Microwave. Especially model # JVM6172DF1WW.

The microwave oven that I’ve been using works real well and it’s not that expensive. It’s also a convection oven at the same time. The only reason I didn’t give it a 5 is, I rarely give that high # to anything with rare exceptions.

I bought GE Profile appliances 5 years ago. The dishwasher motor needs a new one. It cost me $300.00 to fix and I ended up buying a new dishwasher, of course, no more GE. Six months ago, my GE profile fridge is not making ice. It cost me $300.00 to fix. Now, the freezer is not working right. I was told another $300+ to fix. I went out and bought a new fridge. Back to basic, Kenmore brand. GE profile is not inexpensive and only last 5 years, starting to break down. Please stay away from this company.

I have a GE microwave oven. The paint inside the door is peeling off and has been for quite some time but I never got around to calling them. I recently decided to purchase a new microwave and use my old one downstairs. I called GE to ask them about this problem as I didnt want to have this same issue with my new microwave. GE told me they would do nothing to help me fix the problem and I need to stop using it because it is a safety hazard. I told them the microwave still worked fine and if I need to stop using it, does GE offer any compensation for something that is obviously a defect. I was told, no, GE will do nothing. I told them Id even be happy with some touch up paint but the lady was so rude, she would just sit there and not say anything until Id ask, Are you still there? Granted my microwave is several years old but because of this door defect, Im being told basically I use it anymore even though it still works. I need to just throw it away. I have a new GE microwave on order but thanks to their horrible customer service will be cancelling that order and buying another brand. I also will not ever purchase another GE product. I told them this and they said, fine. Obviously they dont give a crap about their customers.

I purchased a new GE washing machine, and a new GE dishwasher, less than 5 years ago. The washing machine started leaking suddenly, and the repairman stated it was due to a cracked basket. They stated this was very rare, but the warranty had expired. The repairs would cost as much as a new machine. The dishwasher stopped draining water. A repairman advised there were two pumps, and one or both may be out. Estimates to repair the unit were only slightly less than the cost of a new unit.I will never again purchase GE appliances. I believe the life of a home appliance should be longer than 5 years. The cheap units I bought in my younger years lasted 20 years, without any problems. The GE units are not quality machines, and repair costs are outrageous. Nice way to try and convince appliance owners to just go buy new units. I can guarantee, I will not buy GE products ever again.