Dont buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so its smarter to get a new one. So buy the tank you think fits your need but dont get excited about the warranty, its not going to help much.

Model 13PJL60A01 - This A/C unit was installed in our new home in December of 2010. Not even 5 years old it has 3 A/C Freon leaks -- The first in the air handler coil which had to be replaced and two in the outside unit in the same location. Each time the unit has been repaired we have had to pay $540.00 for the Freon replacement. That is over $1,600.00 in Freon alone. A new unit only cost just over $2,000.00. This unit is prone to leaks and vibration. Rheem seems to want to do nothing... I Rate Rheem extremely poor on quality.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion. Buyer beware, the limited warranty is just that, extremely limited, no labor to replace defective parts, no Freon replacement costs on defective equipment, no labor to correct their known issue with dirty sock syndrome. I guess they think these things just magically fix themselves. I bought my unit from an authorized Rheem dealer and was told these were some of the best units on the market.

Rheem gas water heater model 22V40F1 leaked 8 months after 6 year warranty expired. No help from installer or Rheem on replacement price. Poor quality item made in Mexico. I will NEVER buy a Rheem product again, as they sure Rheemed me! Paid $800 for what I thought was a quality product installed. My original lasted almost 25 years made by American Water Heater Co.

I have had good luck with Rheem gas hot water tank. I bought it 23 years ago, installed it myself and it is still going. Since that time I have added a garage to my house and want to put it in the garage. I am going to buy a new one because I am on borrowed time with it now and my next one will be a Rheem unless someone knows another one can outlast mine?

On 1/2/16 we purchased a Rheem Water heater and installed it. It never worked. After calling Rheem they told us they would overnight the new part. It took 2 days and then it was also bad. Now Ive been told I have to wait another 2 days to see if this new overnighted part will work. 7 days no hot water and no help for Rheem.

We bought a water heater in 2009. 2014 - realized it was leaking all over the garage. Called the big box store from which we purchased and was told we would only get $140.00 credit towards a new water heater. To my understanding GE and Rheem are no longer affiliated so the warranty becomes pro-rated. Therefore the 12 year warranty we thought we were getting is no longer good. I called the 800 number on the water heater and talked to 3 different people. 2 were very rude. The last lady I spoke to gave me an address to write a letter and complain. If there is a class action lawsuit in the works, I would love to be part of it. Rheem owes me $490.00.

Purchased and had professional installation on a Rheem 40 gallon water heater with a 9 year warranty on 1/30/2015. This morning 5/3/2017 just a few months over 2 years the unit failed and needs to be replaced. Now I am out $500.00 labor and must pay the difference between todays price and the price I originally paid for the water heater... Spoke with customer service and of course they wont pay since I am over the two year parts and labor portion of the 9 year warranty. What a ripoff! They know they are making junk and are smart enough to limit the warranty so they are not responsible for labor when their inferior products fail prematurely. Dont get Rheemed like I did and stay clear of these poor quality products.

We had to replace a gas valve within a year - it was $340. The water heater alone was about $380. We took good care of the water heater. There is no reason it should have went out. I called the 1800 number on the water heater (under it - it says not to remove or try to return it). The 800 number says it doesn’t exist or something along that line. I went into Menards and they told me Rheem now is who to call - even though it says Richmond - I called and was put on hold for warranties for hours - about 4 hours then I was told to fill out some forms - they would send them through email. I asked to wait on the phone until the emails come though I didn’t want to wait on hold again —- I was assured they would come in 10 minutes —— I waited 4 hours. The forms never came through - I called again. Was on hold a couple of hours once again to be told by the representative that the other representative never actually sent the forms - I told him, I’m not letting you go until you get me the forms - he acted extremely annoyed with me - they came through. It took forever. NOW I have no clue what will happen next - the process of a warranty sucks - sitting on hold forever sucks.... The whole experience is a night mirror - a water heater should last longer than 1 year. So pathetic. Their products should be recalled.

Bought a brand new Rheem 3.5 ton ac system last year to replace a 15 yr old Goodman and have regretted it since. The system is only 8 months old and I have already had to replace the entire a-frame coils due to manuf defect/design failure, like many of the other people are complaining about. Also had to replace the blower motor and control board just to keep my home cool! Now, as I write this, the condenser fan motor sounds like it went or will go this soon and will most likely need to also be replaced. I think the only thing left I havent replaced is the condenser itself. I would be surprised if Rheem are not bankrupt next year. Ill NEVER buy anything made by Rheem or Ruud. They have no quality control and contractors are dumping them from all the black eyes they are now getting because of Rheems bad failing products.

Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

50 gallon water heater less than a year old and everything started to break down. Warranty doesnt pay for anything unless their own plumber does the job (Noahs Plumbing in San Jose, CA). Their plumber is very hard to book and we have been without water for over 3 weeks. Warranty department is extremely rude and will give you the runaround saying they only work with their own plumbers and everything takes 2 days for them to do anything. STAY AWAY FROM THIS BRAND. I GIVE THEM 0 STARS

Had this furnace 5.5 years. (RGPE07EAMKR 2 stage). Worked OK the first 5 years. At year 3 years, had to replace Pressure Switch Assembly. Even though under warranty, it still cost me $300. Just after the 5 year warranty expired, the furnace acted up and was not heating properly. Does not to Stage 2 level. And struggles to get above 70-71. After spending $700!! And had 2 techs spend a total of 6 hours on it - IT IS STILL NOT HEATING PROPERLY!!! And it is now recommended I spend another $200-$300 to TRY to get it working properly. (There is no guarantee this advice will solve the problem). I might as well throw it out and start over! I would NEVER BUY RHEEM AGAIN. :-(

Cant I get no stars? My water heater broke (leaking) after 5.8 years. It is still under Rheem warranty, so I called Rheem and they said I had to take the water heater back to where it was purchased to get credit or a replacement. I cant remember where it was purchase and I cannot even lift the water heater. My plumber is not willing to take the heater to where it was purchased without charging me the time which is substantial. So Rheem wont honor the warranty unless I bring the whole water heater, this makes no sense. In essence they are saying if I cant carry the water heater into the place it was purchased I can get reimbursed. What is that but a sham! I will never purchase a Rheem product again!

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.

Rudest customer service department ever all the way from the customer service reps who answer the phone to the supervisors of the area. I called because our water heater broke on December 23 when it was only 3 years old and received no assistance. The service guy was told the part wasnt available for 2 weeks. The supervisor told me no one called in. After pulling teeth, she finally agreed to double check my serial number, and it was typed in wrong. He did call in. The initial rep and supervisor were very rude, and not at all sympathetic. The repair man was also given the wrong information. He was not offered an alternate replacement part that would also work. We will be replacing our tankless water heater, and it will not be by Rheem.

We purchased A Rheem Water Heater, model #6G40-36F3 at Menards. My husband installed it and as he tried to light it the ignitor would not work 90% of the tries. Called the phone number for Rheem in a big sticker on the side of the heater. It says not to return to the store to call them for assistance. It said they were not available even though according to the sticker on it they are available 7 days a week. We looked up some other numbers and tried to contact them but no one available. Finally my husband got someone on a number that we found after a couple of hours of frustration. She agreed that the ignitor was bad and was sending us a new one. It would take 3-4 business days and this was on Saturday. The ignitor arrived on Wednesday and was an easy install. This episode was more time consuming and frustrating than necessary. If you have a big red sticker on the side of the water heater saying not to return to the store but call Rheem then you should make sure that phone number is actually answered by someone.When I brought this frustrating experience to Rheems attention they requested that I call them. When I called I was placed in a queue that said it would be about 20 minutes. I emailed them and said I was not willing to sit waiting approximately 20 minutes for them to take my call and told them to call me which was almost a month ago. Very poor customer service. Be aware when you purchase that they may not be available to help if there is a problem.

Had a plumber install a Rheem 40 gallon propane water heater installed in December 2018. In September 2019 the unit quit working. After several hours on hold and some troubleshooting identified that the internal combustion shut off device had failed. Had a plumber out who confirmed issue and was perplexed with an unusually high amount of soot in the water heater. I explained there was a fire below the burner, which seemed very odd. Once the new part came in we replaced it and it lasted for less than 15 minutes. I then had a second plumber out who checked gas pressure, venting and that everything was installed according to code. We discussed the issue and that Rheem no longer makes good products. We both contact Rheem and explained all the trouble shooting we had done. After an hour on the phone with multiple contacts they finally agreed to send a new burner and internal combustion shut off device.After more than a week of cold showers for this family of six we finally got the parts. New parts were installed and it seemed to work great until today December 1 2019 when the internal combustion shut off device failed again. Been on hold for 45 minutes waiting for customer service. Keep in mind that there has been no change to the venting or the gas pressure. Save yourself some headaches and buy a different brand.

I Purchased a new Rheem 3.5 ton heat pump system in 2011. In 2014 the A-Coil in the air handler started leaking freon and the system shut down. Rheem replaced the part under warranty but would not reimburse me the labor or the freon which cost $450. Then in 2016 the replacement coil started leaking just like the 1st replacement. Same story, Rheem replaced the part and I was out another $450. Now its November 2018 and the 2nd replacement coil is leaking and I have no a/c. I have heard from HVAC repairman that there are many other people in the same situation and Rheem refuses to make any changes or improvements to the coil, so I expect this will go on indefinitely. Stay away from Rheem!

I had to call to get a replacement on my 6 month old water heater. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. Rheem manufacturing process failed, and now they want the customer to help defray the cost. The part should be overnighted at their expense.. It would very easy to avoid that cost... BUILD A QUALITY PRODUCT...

This water heater was installed in my new home by the building contractors plumber for around $800.+. I had no control as to the choice. It recently stopped working and I had a friend who is a certified heating and air conditioner contractor. He said that the heater is leaking from the top and fills up the blower and shuts off the exhaust. There as a safety will not turn on the burner. He removed the water from the blower and the heater worked for two weeks. Loaded up with water again. I never was given a copy of the warranty, so I did not know about the six years expected life on this expensive heater. I have had two other homes and never had a water heater that did not last 15 to 20 years and they did not cost $800+. I called Rheem, but warranty is no more, which would not have made any difference, from what I read from others that had the same model 41VRP4ON, and got no response. My heater has been fixed again and is expected to run for another two weeks, until the blower fills up again. When I finally give up on it, the service man says he is going to take it apart and expects poor welding by the manufacturer where the pipes goes into the top. No heater would leak from the top in less that 6 years if it was properly put together and inspected. I will certainly let my contractor as well as the others know about this brand, in order that others are not cheated out of their money!

Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out. They send the part. Had to wait a week for it just for the repairman to put it on and now my breaker is jumping. The repairman then tells me thats its probably my breaker. Hint my breaker had never jumped having the first water heater. So technically the repair did an incomplete job because I still have no hot running water. Now customers services doesnt want to deal with my wife. It is up to you if you think its worth buying this product. But I will never buy from them again. Not worth dealing with the repair people and their customers services. Best of luck if you buy.

In Dec 2012 we moved into our new home, over the Christmas/New Year period the hot water system broke down, I rang Rheem and reported the problem, January 2013 it was repaired under warranty, the fault being a leaking gromit allowing water to enter the circuit board. 2nd repair was in April 2014, the system required a reset, which Rheem was contacted and sent a electrician to perform the reset which wasnt covered by warranty and costed $99. 3rd repair, same problem, required a reset, but before the electrician left the system faulted again. The system was then put in bypass mode till a diagnosis could be made, a period of about 1 month. Note: while in bypass mode the system uses more power due to only heating a small amount of water in a secondary system much like a kettle.This job was then handed over to a refrigeration mechanic who two weeks later had to remove the heating unit from the system and take to town for repair, another three weeks passed when I called to check on the system and was told they were waiting for parts. Another two more weeks passed and I called to check on the job, parts had arrived and were being fitted. And a couple more days the unit was back on the hot water system (this period was approx 2 1/2 months of the system in bypass mode, costing more to run, and not being efficient as the manufacturer claimed, the next power bill was huge). 4th breakdown, the system worked for a little while before it stopped again, and was out of service. It was back in bypass mode for another two-three weeks while parts were ordered, the unit was removed again from the hot water system and sent to town for repair. Two week later it was returned and refitted.In December 2014 I contacted Rheem and spoke to Peter **, their customer service manager, and voiced my concerns that the system was almost out of warranty and now it is noisier due to being pulled apart so many times, and the run time was excessive and I felt it wasnt cutting out when it should, it wasnt cost efficient as they claimed it would be, and if it was to fail one more time I would have to replace it with another unit of a different brand, as I couldnt afford to keep repairing it and paying the high power bills it caused, and that I had lost all faith in their product. Peter assured me the system working within spec and would continue to function. 5th breakdown, 2/6/15 the system failed again, I called Rheem at 0800 that morning and reported it.Around lunch time I had not received any return phone call, and as I was leaving the following day to travel interstate, I decided to call a plumber and get the system replaced with a standard type hot water system so my family wouldnt be without hot water in my absence. 16/6/15 I got a return phone call from Rheem saying they would replace the system with a new model heat pump system, but I informed them that the system had already been replaced, and it was now out of warranty.After more emails to Peter **, and providing him with invoices for both the new system and the original failing system, copies of power bills and a photo of the installed new system, he has decided to refund me the cost of the new system $1375, plus $300 towards excess power. And not refund me the cost of the failed system $3080, as I had an opportunity to accept his offer of a new system back on the 16/6/15, two weeks after the system had failed and been removed and replaced. My argument is that he had the opportunity to replace the system in December 2014 when I voiced my concerns to him via phone call and not two weeks after the failed system was removed.

Purchased Rheem 4 ton HVAC April 2018. Unit failed in less than 24 hours. This was written off as foreign debris in lines and repaired at the cost of the service company who were also accompanied by a Rheem rep. Now 14 months later the indoor fan has decided to slow down not drawing enough air through the handler which caused heavy condensation to soak the filter thus restricting airflow further until the coil became completely iced over. Waiting to hear a response from Rheem on this one. Service Star repair rate for one hour of labor is more than 2 months of my total electric bill at 287.00. Id steer clear of both of these companies as theyre both profiting on selling consumers junk.

I purchased a high end water Rheem water heater less than a year ago. This morning I had no hot water. I checked the circuit breaker and the reset button on the unit itself. NOTHING. I called Rheem and they said theyd send a replacement part on Monday--today is Saturday. This is not the 19th century. The fact that this unit failed in less than a year and the fact that I have to wait three days for a part is ludicrous. I should have heeded the poor reviews on this product.

I purchased a new water heater from Rheem and had it installed. I never got hot water and it took almost 2 weeks for Rheem to give me a new one. Customer Service was horrific and the most incompetent people I have ever had to deal with. I spoke with them and told them that my water heater has never worked and they shipped out part after part and finally gave me a new one. My family was in a new place and had no hot water for almost 2 weeks!! There was nothing but an, Oops, Im sorry. from Rheem. I have never been so dissatisfied and so infuriated at a company before in my life! I will never buy anything from Rheem again. I suggest everyone save their money and buy from anyone but Rheem!!

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. I call Rheem. They tell me to call Home Depot. You go to Home Depot. They need confirmation from Rheem the unit can be returned. Also, when you return the unit Rheem refunds on a pro-rated basis. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. I AM DONE WITH RHEEM!

We bought an Rheem 5.0 Ton air conditioner unit just 13 months ago. The compressor stopped working and even though the parts are covered we had to pay $600 for the labor. We are still paying for this unit and it only lasted a little over a year. The unit we had before (a different brand) lasted over 10 years before it gave us any problems. It doesnt seem fair that we had to pay that much money for labor when it is obviously a faulty unit. We live in Florida and its the middle of summer, we cant live without AC so we just had to pay it. I will not recommend this Rheem brand to anybody.

Purchased a Rheem central a/c system July 2014. Since that time I have experienced a number of problems from leaking refrigerant to replacing the evaporator coil. Beware of promises that parts are covered under warranty. Refrigerant has cost me over $400 and labor to replace defective parts can average $650! DONT BUY RHEEM.

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

I had completed construction of my new home in 2001 with a 40 gallon Rheem water heater. It lasted until mid year 2012 at which time it developed a leak in the side of the tank about half way down from the top. I was surprised that it only lasted eleven years when past experience was more like 20 to 25 years. I purchased a Rheem 50 gallon water heater on 6-20-12 and immediately experienced trouble with the lower element leaking. The plumber came out and removed the element, cleaned everything and put it back together with Teflon sealer. I notified Rheem, but no one ever returned my call. Yesterday, 11-27-17 I noticed water in the containment pan. I pulled the lower cover and found the lower element leaking again. I tried to reach Rheem customer service with no luck! I strongly recommend avoiding Rheem Manufacturing water heaters. Looking around on the internet, I am not the only one who feels this way. What a terrible company.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesnt sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went. The AC worked for about 3 hours before it went bad -- froze up. He came over in the evening and looked at it, and said now it was the valve that he had gotten a service alert on. Although he put in some fluid as they described apparently it needs to be replaced again. That is under warranty BUT over $500 in labor and cant do it then. Will have to come back and do it. So $675 worth of work on a NEW air conditioner and 4 nights without AC in August in Florida. Had to move my pets out of the house with me for FOUR nights. Not good!!!

Installed 50 gallons Richmond hot water heater. Electrical power supply did not work from start. Waited 2 days for new power supply cord which should have been replaced by service technician since it was clearly a faulty part. Power supply lasted about 10 days before it went out again. Now waiting for a service tech to replace the same power supply I did a few weeks ago. The bigger question is why is the power supply going out in the first place? Never again will I get any Richmond or Rheem product.

Water heater quit working (2 years old). Call customer service - told me that I needed to find out the color of the wiring connector inside the control panel. Drive home, take it apart and determine that it is white. Call back. Told replacement part would ship and arrive tomorrow. Great. They call me to say that the water heater is under recall and to call them. They dont tell me that the part they promised isnt really being shipped. I call them. Transferred to another department. Now Im told that I will receive an e-mail in a couple of days telling me how to get a part a couple of days after that. That means no hot water for six days. Request to speak to a supervisor. After 30 minutes on hold, I get tier 2 support - just another call center. Told that the warehouse is closed at 3:00 pm and the part might ship tomorrow - meaning only five days with no hot water - If they really do ship the part and it isnt defective - which some other posts suggest it might be. DO NOT ever purchase a Rheem water heater!

Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. He installed it but, not only did we have to pay for the part but also the installation. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. He sent an email for me to call to discuss.Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. I highly recommend you stay away from any RHEEM water heater products. Both plumbers that came said that they are the worst to deal with.

Wish I had not bought the Rheem Water Heater from Home Depot! Top heating element failed within 3 weeks. I am still in warranty on all parts and labor, but have had to wait 4 days to receive the part. Customer service at Rheem promised me they would order the labor. The day I called so the part could be installed as soon as it arrived. That did not happen. So now, day 4 - I finally have the part but now have to wait another day before a technician can come out and fix it. It will be 5 Days with no hot water! On a brand new heater. I did my research too late, apparently this is a common problem with Rheem Heaters. I would not recommend purchasing it, especially from Home Depot. I hope this review saves someone else from going through what Im dealing with!

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

GG series water heater tank. I bought my water heater tank back in 2013 and in front of the tank was a big note saying 6 year warranty. And sure enough 6 years later I have to buy a new tank. The top part just started to leak water. Not sure what plumbers can do so I was told to buy a new one.

Bought new Rheem electric heater from Home Depot had it installed and it could not get water temp above 85 degrees. Called Rheem and after on hold for 20 minutes said all they could do is send repair parts that have to be installed. Home Depot wants to charge me to have the parts installed. Now I have to get it removed and return it to Home Depot for a refund. Do not buy Rheem. It is junk.

We bought a beautiful new Rheem HVAC which included a heat pump and gas furnace. The trouble started after our system was two years old. Aug 8th 2020 -(1) The fan motor on heat exchange stopped working and had to be replaced. Within one Month's time we had to replace: (2) The coil and (3) The reverse valve. Although the parts are under warranty the labor cost us around $3000.

We bought ten of the direct vent models for our 10 apartments and they turned out to be the worst nightmare we got into. Everyone has failed either with hard lockout or leaking at the drain valve. Their technical support is always looking to deflect the fault to installation, venting or something else. Their use a plastic pipe for drain valve which cracks and leaks.We was on the phone every other day to asked for support. Some of the techs came to their sense and request brass drain valves, many of them just insisted on sending the same plastic valve again. They never tested these drain valves. Everyone has a hairline crack which leaks out water making a mess. Every time this happens, it takes them a couple of days to send replacement. After I gave a scathing review on their website, they quit talking to me. I now pledge to make sure consumers do not buy these direct vent heaters again from Rheem. Please avoid at all costs!

The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

New Rheem heat pump installed on 5/2012. Polar Bear Heat & Cooling warrantied this unit in writing parts and labor 12 months. Parts warrantied for ten years. The compressor failed after ten months. Polar Bear would not repair the unit unless I gave them $400 upfront for lost freon. They said Rheem would not compensate them for freon. I phoned Rheem customer service regarding that and they said they do not cover lost freon. Tough luck! Wife is ill and coming home from rehab in that period. I must have heat and cooling. I was forced to cough up $400 or Polar Bear would not repair. Gun to head. Attorney General Office in Florida fluffed me off and told me to get a lawyer that they dont handle private cases. BBB involved but they have no authority, only a token part. I dread the next ten years with Rheem if it lasts that long.

Our water heater was professionally installed in May 2011. Last month the unit started leaking. I pulled out the paperwork and went online to verify the warranty. According to their warranty verification site, the warranty was valid through 6/11/2024. I called the Rheem customer service line (800-432-8373) and spoke to someone that confirmed that the warranty was valid. He said I needed to have a plumber look at the unit first and he gave me the name of a plumber that I could use. I paid $140 for him to come out and he confirmed that the unit was properly installed and the heat exchanger was leaking. I called Rheem back on 6/26/15 and the customer service agent (Scott, who was very nice) asked some basic questions including Were you the homeowner at the time the unit was installed? I bought the house one year ago. He then told me that because I was not the owner of the home when it was installed, the warranty was not valid.I asked to speak to a supervisor and he told me was the one in charge. I asked to speak to his manager and he took my information and told me he would have him call me but no one ever did. I sent an email to Rheems customer service center and again got no response. As a result, I have had to pay $1,975 to buy a new tankless water heater and have it installed. To make matters worse, I was forced to buy another Rheem as any other brand would have required additional costs to retrofit the piping to fit that product (according to the plumber that Rheem referred). I feel that the product failed after 4 years and this should have nothing to do with the fact that I bought the house 3 years after it was installed. I would like to be reimbursed for the cost of the new unit under the original warranty. I am also disappointed that Rheem did not respond to my request to speak to a manager or my email to their customer service center.

Installed March 27 2012. Tank has now developed a pinhole leak and will need to be replaced. Warranty on tank is 6 years. Tank failed after 7 years 10 months. What a rip off. Will never buy Rheem again!

My water heater was not even five years, I had a six-year warranty. Sunday morning I awake to a flooded garage. As an elderly disabled woman, I didnt know what to do. That day I had to get it replaced, which was very costly for me, I felt relieved that it was still under warranty. I called first thing Monday morning, he asked me so many questions, then made me go out in the rain to remove a metal panel from the unit and drilled me on what I saw inside. After that he then claimed it was a parts issue that could of been replaced and therefore his hands were tied and couldnt do anything for me. Who could go for days waiting for a part that I wouldnt know to do with it when I got it and go without a shower for days. They will find any reason not to cover their products, even with a warranty. They have no consideration what people go through and the work and damages it causes. Will never purchase any of their products again and tell everyone I know.

Updated on 06/10/2020: Update. I continue to have issues with the 2017 Rheem air conditioner installed at my house. Rheem never followed up on my calls. I had a twenty year old Carrier that worked better and gave less problems at 20yrs. Don’t let anyone convince you to install a Rheem. It is loud, the motor failed once In 2019 and is failing again in 2020. Capacitor failed in 2019. It does not cool well and is more expensive pushing up my electricity bill. How my twenty year unit was cheaper to run is beyond me but Rheem managed to manufacture something less efficient than a unit twenty years old. If you want to quit your job and dedicate your life to dealing with AC problems, this is the unit for you.Original review: Royal Air and Heating in Dallas installed a Rheem unit at my house. The unit is extremely loud and it is like living next to a ship’s engine room. Even the Addison inspector who came out on the permit said the unit sounds like a 40 year old unit. The Rheem unit replaced a 20 yr old unit and the new Rheem unit is much louder than the old unit. It is also next to the master bedroom, so you cannot sleep in that room. In June 2017, when the unit was installed, Royal Air and Heating said a Rheem rep will have to come out and check it. It is now the end of September 2017 and still no Rheem rep has come to check the unit.I also contacted Rheem. They called me back and said they will follow up. They never did. Dont allow anyone to install one of these units at your house. It is a headache and you will not get any customer service. And, you will be waiting forever for a Rheem rep to come out. Surprised this awful company is still in business. Royal Air decided to install Rheem though I raised issues based on the reviews I saw. However, I had no choice since through home warranty. I also had to pay approximately $1,300 for upgrades, etc. And, this is what I am left with, an obnoxiously loud unit that infringes on my quality of life because I can no longer sleep in the master room. It is so loud.

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didnt ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldnt you know it didnt ship. Now they say it wont ship until Wednesday. Its like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.

I bought a Rheem 50 gal. residential gas hot water heater. Installed it myself, because its not difficult. Lit the pilot and gave it ample time to heat. Got a shower that evening and the water temp. alternated from warm to cool and continued to cycle that way throughout the entire shower. Couldnt get any help from Home Depot. Most reps there dont know their ** from a hole in the ground. Looked online and found some broke-** plumbers asking for donations to solve problems. What I did is what most should do, but dont because they dont have the time or cash. This is precisely how a company like this survives. There is not enough coverage on what a piece of ** product these ** put out. Just another sell out company that has junk put together by those from the land of dirty **. Had a plumber buddy suggest Rinnai. So I drained the Rheem and took it back. Put a Rinnai in and lived happily ever after. Because Im from back east and dont mind speaking out. Every time Im in Home Depot, supply yard, hardware store, etc.. Ill check the plumbing supply aisle, and have thus far talked 3 people out of buying Rheem products. Feel like getting Rheemed Id say. That doesnt hurt their profit, but if people keep it up and bad mouth them every chance they get, especially us contractors, eventually they may build a better product or at least hire a few professionals to help. Either way, Im from the old school and its too late, will never buy anything this company puts out and have steered other contractors to this site, so they can see for themselves the amount of dissatisfaction. Thank you Consumer Affairs and all those who took the time to help talk me out of buying Rheem.

I recently purchased a Rheem 40 gallon electric water heater from Home Depot. The day it was installed I waited about 8 hours before trying to use the hot water which was a lot longer than the 2-3 hours recommended by my contractor. Much to my dismay, there was still no hot water! After a second visit from my contractor it was determined the bottom heating element was defective. A call was placed to the 1-800 number on the water heater and here I sit waiting and wondering if a technician will come out to replace the part anytime soon. Very disappointing to have this happen on a brand new water heater.

Purchased a Rheem 3.5 ton 15 SEER split heat pump system in January 2014. Because of all the problems with the unit right after installation the outside unit was replaced March 2014. Weve had constant service calls for the unit not cooling, abnormal loud noises when the unit comes on, wires touching that disabled the system, coils leaking in the inside unit which called for replacement. We were promised in 2014 that a Rheem rep would come out and that didnt happen until March of 2015. I have a service technician here right now because the unit decided to quit cooling yesterday. I wouldnt recommend this unit to anyone, even my worst enemy. The Rheem rep in my area, Sleeping Giant in Childersburg AL, doesnt care about service after the sale but Ill save that for another review.

The condenser coil in my 6 year old AC unit is leaking and no longer cools my house which is 90 degrees. The part is under warranty but is on backorder and has to be manufactured. A month and a half later in the 90 degree summer I still dont have the part and Rheem can not tell me an estimated time of arrival. What good is a warranty if Rheem can not fulfill it? A $1,000 repair under warranty is going to turn into a new unit (NOT a Rheem) for $6,000 plus. I will never buy a Rheem again! I have seen multiple other reviews saying the condenser coils in Rheem AC units typically are replaced prematurely due to poor design. Buyer beware.

My air conditioner line inside the unit is leaking and is only 4 years old. Rheem doesnt pay for labor so its going to cost me 2000 to fix and cost them nothing in parts and may still have a problem after the line is brazed. So be careful what youre buying cause their 5 year warranty is worthless.

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced. I called Rheem for replacement parts. First they sent out the pilot light igniter. Now that we know that the coupling is sliced we called Rheem and it has been a week for them to ship out this part. I live on the East Coast, where Rheem is located, there has been no tracking number. The replacement part is in stock, says one of the assistants from the call center. But still no replacement part. With two kids and one parent this is tough on me. Working multiple jobs and coming home to no hot water to bathe and any household chores. This has been a struggle.

We have had nothing but problems with our Rheem tankless hot water heater. Right now at this moment we are without hot water and have been so for almost 2 weeks now. Our unit is under warranty and needs to be replaced. Rheem did send us the vent kit, but no heater. We have called customer service. The first two ladies we spoke to were nice then we were transferred to another lady that was quite rude and absolutely no help at all. She told us that we need to contact the parts service department, our problem isnt HER problem. On the phone for hours with no results. Our plumber is at his wits end dealing with this company. We were told to go to Menards and purchase a new heater ourselves and Rheem would reimburse us for the cost. Yeah right! Rheem needs to send the unit, because I do not trust that they will reimburse us after all the trouble we have had getting anything out of them. We are still under warranty! We have company coming for Thanksgiving and no hot water! Im snapping and so sorry we ever went with Rheem. We are so disappointed in this company and the way they treat their customers. My advice to anyone considering a tankless, DO NOT BUY ONE FROM RHEEM!!!

Eco200pvn tankless water heater - Purchased 2011 still under warranty. Professionally installed. Large investment for efficiency. Flame sensor defective. Unit starts, flames come on then shuts off. Contacted Rheem customer service by email three times no response. Local contractors do not work on this model. Multiple complaints of same problem on line. Major safety problem as the only way to get hot water is to turn the water on and off at the unit so the initial flames warm the water. If the unit starts all members of the family rush to shower while we have hot water. Called customer service limited hours not responsive. Very poor unit! UNSAFE! No customer service. Never use Rheem again.

Beware before buying online, spent over $7000 dollars on two new Rheem furnaces with entire AC set ups inside and out. Used an internet ad to find a great price from an local supplier in Florida and they sell to the public. I had issues with a bad furnace board when we set the first unit, so I figured no big deal. Its under warranty through Rheem. Oh Boy was I right but told I was so wrong by the Rheem HVAC customer service rep Sandy, so asked for the supervisor and got Tim and he said the same statement. Rheem limited warranty disclosure, under Exclusions line J states.1) Any covered equipment manufactured by the manufacturer that has been sold to the consumer via the internet or auction website, AND has not been installed by a trained, qualified HVAC professional. Rheem will not deal with warranty, saying I bought it from a liquidator (Budget Heating and Air). Not a liquidator at all. Rheem, Please read and know your own wording, AND in the middle means both statements together as written in your own document.

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...

Had a water heater installed approx. 3 months ago. 3 weeks ago it started tripping the circuit breaker. After inspection, we found the insulation around the lower heating coil was soaked so had the lower heating coil replaced and dried everything out. Last week it started doing it again. Upon closer inspection they found the tank was leaking higher up and was irreparable. When I spoke with Rheem customer service I requested to speak with the service reps supervisor/manager who told me in a flat tone that while Rheem would cover the part and materials they did not have to cover the cost of labor. When asked why I should have to cover the labor cost to replace a 3 month old unit that only needs replacing due to a fault that is their responsibility, I was given the same flat-toned scripted response. I assured them if Rheem was not going to be flexible enough to work with its customers when the cost should rightly fall to them then I would not waste another cent with them and ensure anyone I encountered knew why.All work done by a licensed/certified/bonded contractor that Ive done business with for many years and has an impeccable reputation. This is not my first encounter with Rheem but it is also nothing different. Im usually a forgiving person but things like repetitive bad customer service stick with me for a long time and though this incident may cost me a couple hundred dollars I will do my best to ensure it cost them as much as possible in lost customers. My advice? Avoid Rheem products at all cost.

Bought heater, failed within 10 days. No contractor in this area would touch it. Home Depot repair service would not help. Rheem said to check the gas supply. Was done by professional Rheem. Offered to pay for another test which no one in this area does. Going on 15 days no hot.

Well bought a water heater July 2020. Now Oct 7 pilot light won’t stay lit. Called company that installed it and they came out and said there is recall for these Rheem water heaters. Unit made in 2020 had a gas valve made incorrectly (also made in China). Rheem notified its vendors and sent kits (made in USA) to repair issue. These we to be install free as they went bad. What is needed is the new control module and new burner to match. Techs are replacing now. So I guess In a year we’ll know if works.I post this because I read a lot of self installers talking to Rheem and just replace certain parts. Since the gas control module is paired burner you need both. The China made one the open for the gas was too small and would start to fail after 6 months to a year. So if youre just replacing the one part it’s a mismatch. And will still give you trouble. It really the match of thermal coupler to the Burner but they changed it anyway.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.I used to install hot water tanks when I was younger with a plumber friend of mine and I can tell you that I have never heard of this issue before. It just did not happen on the older non digital gas valves. I have since found out that these Honeywell gas valves are notorious for breaking down and they are used by many different hot water tank manufacturers. The leakage issue is a serious problem in a confined space natural gas can easily blow up and cause a fire. To make matters worse if you live in the country and use propane which is heavier than air the combustible gas will build up around the combustion chamber making an explosion very likely.These malfunctioning Honeywell valves are all over the internet and YouTube and have been a well known problem by the manufacturers for several years yet nothing seems to be done about them! I would advise people to avoid any tank with these potentially dangerous malfunctioning valves period. I would also advise people to avoid Rheem products in general based on my customer service experience. They should have been happy to replace the valve considering the dangerousness of the situation instead of asking so many questions and trying to get out of it. They dont have the customers best interests in mind based on my experience.A lot of the issues with this companys hot water tanks are with the Honeywell gas valve and malfunctions of said valve. Neither company seems to be interested in fixing this problem. I would stay away from these hot water tanks and these valves in particular if I were you! You just shouldnt have to deal with these kind of problems.

Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and Id rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank! So meanwhile I just got done lugging old one into Home Depot, then this one home, installed etc. Now been trying to reach Rheem for 5 days straight but they are having phone issues. Finally get ahold of them and am told its under warranty so I can on my own dime and my own hurting back uninstall this unit, drive it to Home Depot and exchange it even though paperwork and stickers on tank say DO NOT RETURN TO STORE... So I guess this 12 year warranty just means that Im able to install/uninstall for exchanges for a period of 12 years worth of crap merchandise? What is the point in having a 3 year labor in home warranty if they wont send anyone to my home!

Previous water heater was leaking. Contracted plumbing company to have water heater replaced. They recommended Rheem Water Heater (Model # 22V40FN). Installation Date: 02/17/2012. Paid $850.00. 12/7/2013 - Thermocouple had to be replaced. Part was covered, paid for labor $175.00. 04/24/2014 - No hot water again... Plumbers came out, re-lit pilot light, paid labor $75.00. They said nothing is wrong with unit and to contact PG& E to do safety check. PG&E came out and found nothing wrong with the areas surrounding the water heater. They checked the pilot light and said it would go out again. Problem with water heater itself. Contacted plumber again and they dont know what the problem is. 05/09/14 - No hot water again. Contacted a couple of different plumbers but they refused to work on Rheem products. Contacted Rheem Technical Support and they gave me telephone numbers for two plumbers that were in my area. 1st one said they will charge a service fee of $110.00 just to come out and second one didnt return phone call. Will never ever buy a Rheem product again.

This company doesnt stand behind their product. They installed the water heater at at 4 star hotel and it leaked within two months of installation. It wasnt a small leak. It was a steady stream from the internal tank on the bottom. I called the company and spoke with Daniel ** and he said they could replace it but basically I was on my own. It didnt matter that it had caused some structural damage to the walls or molding. They wouldnt send a representative to inspect the unit. The unit was faulty and the company did not stand behind their product or the contractor that installed a product we believed to be good or offer good customer service for products. Things like this causes contractors like us a huge liability and possibly lost us a big client.

The Rheem 40 gallon gas water heater never worked properly, temperature could not be adjusted and stayed at 120 degrees, even in low or vacation mode. Customer service had 45 hold time, but finally sent out a local plumber, who believed it was a faulty temperature controller. I again had difficulty getting to Rheem customer service, but they ordered a new temperature controller which was installed by a local plumber. After running hot water for a considerable time with controller in vacation mode the temperature dropped but stayed above the 91 degree stated in owners manual. The next morning I ran hot water on a home thermometer and the temperature shot up to 120 degree, the maximum the thermometer could read. Now I must call to get a third plumber out to correct situation.The owner manual does not say it is a Rheem water heater and it appear to be the same water heater at Home Depot and Lowes. Also the owner manual shows the temperature controller to be a brand name Honeywell but the controller provided appears to be the same, only the Honeywell name is missing. Bottom line; I will not buy another Rheem water heater.

Yesterday we contacted Rheem regarding one of their hot water tanks that was only installed in April 2015, due to a loud bang then started leaking from the bottom. They authorized a replacement since was way under the Warranty Period. So far we were happy with the outcome. It wasnt UNTIL we took the defective tank back to Home Depot where it was originally purchased. First of all, they had no clue as to what they were doing, couldnt find our receipt even though was purchased with their CC and finally did NOT even do an even exchange. They charged us the difference from what was paid in April 2015 and what the price of the tank is NOW. Their reasoning behind this is the tank that was purchased in 2015 is NO LONGER manufactured so we had to get the one compatible to it. FIRST off, is it my fault the Hot Water Tank which was less than a year old went! SECONDLY, again is it my fault the original tank is NO LONGER manufactured! We proceeded to contact Rheem today regarding this issue, at which time they advised they have NO control how Home Depot processes Rheems defective merchandise/warranties or their prices. I was shocked and told the Customer Service Rep so. How can a company offer a warranty and NOT FULLY honor it. This should have been an even exchange regardless. I could understand if we wanted to upgrade or purchase larger. This was the only tank that was available.

I moved into my house two years back. The furnace that was initially pre-installed by the initial tenant was however too noisy and too faulty. I decided to purchase another furnace for my convenience. I did my research from friends opinions and their experiences with their furnaces, and also went further and researched online. I decided to settle for a Rheem classic series whose price was a little bit subsidized by 10% in comparison with other furnaces of the same properties. It is quite heavenly that you won’t notice the fluctuation in seasons to winter. There is no cold at all. It is the best furnace that one could ever get and has never given me any problems.

My A/C was installed May 2010. In Oct. 2013, I had to have entire amount of coolant replenished for over $300. In May 2014, I had the coolant replaced again, and in less than two weeks I need to have it refilled. I cant afford to continue to refill every week or two. I had a Bard air handler for 40 years with no problems, and it was replaced with this. Very dissatisfied.

We purchased 56 Rheem water heaters for our senior housing community in Eudora Kansas. 12 of the tanks have had failures within the first 4 years of service. None of the plumbing contractors want to work on the Rheem water heaters because they were purchased from Home Depot and are told that parts are not easily available. We are slowly switching out the tanks to another brand that was recommended by our plumbing contractor. We will no longer be purchasing any Rheem water heaters.

Update to my post earlier today. The third Rheem hot water heater 50 gal, tall version was bought this evening. I installed it because we need baths and I cannot wait for Rheem. I bought this Rheem from Penco instead of Home Depot. Now I do love Home Depot and their customer services is splendid. However , I have learned that Rheem makes different models of the same types for different distributors. Looks like to me Pencos unit cost $476 instead of HD price of $418. Guess what happened? Pencos Rheem was installed and did not leak at all, no leaks, we are finally taking baths. So HD has a cheaper version and its also less quality. Why cheaper if it leaks? Give me Penco. I love ya HD, but I had to stop smelling. Lol.

Buyer beware. Paperwork that came w/ hot water heater says it has 9 year warranty. Failed after 6-1/2 years (tank leaked/not fixable). Escalated issue to Customer service Supervisor, said warranty only 6 yrs. Not covered and nothing they could do. Wasted 6 phone calls to company to try to get them to issue me some coverage under warranty. Somehow it was my problem that the paperwork that came with my hot water heater was wrong and I was suppose to know this.

Build our house 4 years ago. Our builder used at the time Rheem AC units, needless to say he has wised up since then. Just days after moving into a brand new house with brand new Ac in June, our unit would not work. Repair #1. Couple more repairs after that. Have had several repairs within the last 4 years also. This year has been by far the worst!!! I have had 7 repairs so far this summer season and am currently today October 23, waiting for yet another part to be replaced. Not say same part each time either. Multiple parts have been replaced each summer for the past 4 years. Alternative, replace unit. Really after spending $360,000 to build house. Parts are always on back order with Rheem, the parts you get from them seem to fail quickly and multiple times, and when the repairman has to make multiple calls to even get the parts department from Rheem to call him, theres a problem. Multiple repair men licensed in HVAC have told us and neighbors that Rheem units are crap and to stay away. Rheem your products are absolute crap, and your parts dept and service are even worse!!

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.I have a family of 6 and need hot water so I had to get a new unit a.s.a.p. It cost $2000 all in. I am livid that such a huge company cant back up their products. When they realize you have had issues with their product the first thing you hope to hear from them is Sorry youre having trouble with our products, Sir. Lets take a look at how we can fix this situation not We already gave you a new one. I thought you should get at least 10 years from a heater? Not impressed Rheem! You should be ashamed! Profit over people!

My plumber purchased a Ruud Pacemaker about 8 years ago and installed in my garage, 4 years later it burst from the bottom and flooded my garage, ruining a bunch of personal items. Plumber comes back out and replaces defective heater and puts in a brand new replacement, even though the replacement was free I still had to pay the plumber $350 to install. Well now its five years later and the replacement had water coming from the top of the water heater, another defective heater, my garage flooded again, personal items ruined again!! I call claims dept and they tell me theres nothing they can do because my warranty was only good for the life of the first water heater? What? You have defective products that ruin my garage twice and cost me all kinds of money and theres nothing they can do? How about you make a better product!! I had my water pressure checked and it was fine so thats not the issue, the issue is that these water heaters are junk and Do Not Buy!! They are horrible water heaters, made by a company that doesnt stand behind their products, and insert language in their warranties that screw the consumer in the end. I will be looking for other consumers like me that bought these defective products and hopefully get some type of class action lawsuit going cause I know theres a lot more people that feel the same way I do. I now replaced with a Kenmore and it actually heats the water faster than the Ruud.

I wanted to buy a Rheem Lifetime warranty Marathon hot water tank. They advertise that it will never need changing and will save you so much money in the long run. I was so excited I would never have to change it again... it seemed worth the extra cost... for sure. Luckily I remembered that my insurance requires that hot water tanks be changed every 10 years so I asked the insurance if they will accept this lifetime unit forever and they said NO. My insurance told me that 99% of insurance companies will still require that the unit be changed after 10 years regardless of the manufacturers warranty claims. Note: I am in Canada. Buyer beware!!!!

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way. I tried that and the temperature of the water continued to decrease. So I have to stand by the tub as it fills constantly checking the water temperature and turning down the cold water to maintain the water temperature. I have turned up the temperature on the hot water heater to almost max. That had not solved the issue. I have tried to get this addressed or get an answer from someone and even asked if perhaps I needed a larger tank with no luck. If it is indeed working as designed how can they call this an energy efficient hot water heater when I have to waste water and keep the water at a much higher temperature than I did with the one that was not energy efficient and it was able to fill my bath tub.

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.

I just acquired a new hot water heater and wanted to learn more about preventative maintenance needed to prolong its useful life. One agent was helping me with ensuring warranty dates are accurate as their records show warranty start date as date of manufacture. Date of install is 5 months later.. They have a website for registration but that did not help update their warranty records. He told me to use their website again. I told him I already did that and nothing changed. Then, he said all I had to do reply to his email with copies of invoices and extended warranty info and all will be taken care of. A day later, nothing. So I called back and somebody else says she will look into it, update records and EMAILl me a screenshot to show it is done. No email received but warranty record was updated to correct start at date of install but did not include extended warranty date of additional 4 years. So now I have to call them back regarding this. Why is it so hard?In addition, I wanted to buy extra anode rods (secondary, connected to HOT WATER Side) so that I have them readily available 5 years or so from now. That seems to be a VERY complicated process. Always requires Serial number which is totally irrelevant. All manufacturers anode rods are universal. Difference is length of rod, length of nipple (for those that are installed in the HOT WATER side of the tank) and material composition. After half a dozen emails back and forth, still no info as to how I can get the anode rod needed. I even gave them part numbers and they told me to contact another department as the department I contacted do not handle customer service inquiries, just website related. HUH???Another customer service rep emailed me instruction on how to maintain as well as user manual. I thanked him for it, asked him more questions, and.... NO RESPONSE since then.. A couple of follow up emails and still no. WHY? Frankly, I worry about the service I will be getting from this company when something really wrong happens.. I may have made a mistake buying their stuff. Their A/C unit is outstanding. Water heater is another story as I had problems with inaccurate thermostat BUT, to their credit a new thermostat was immediately sent and that fixed my problem. I worry what else will go wrong and the runaround I will get. Caveat Emptor !!!

Rheem and Richmond are of the same company. They make the worst water heaters on the planet. Junk. I have been through 4 water heaters in 3 years. I kept buying Rheem and Richmond because they fit perfectly and they were the cheapest. All I could afford at the time but I would pay again next year when I had to buy another one. Finally three years 4 water heaters later I bought an American made one!Do not by Rheem or Richmond. If you do I promise in less than a year you will be installing a new one and their warranty is a joke. 3-year warranty. None of mine lasted three years and I couldnt get anything replaced, fixed, refunded. Horrible customer service. Buy any other brand than this. Save yourself the hassle. Spend a little bit more money and get a good brand. Im so sick of replacing hot water heaters. I hate that company. They know its going to break in a year and youll have to buy another one. I was foolish enough to keep doing that. Never again. I will not buy anything Rheem or Richmond for the as long as I live.

Please dont purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesnt hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.I spent a $3500 on this unit only to be a piece of junk, save yourself the time and trouble on the product and dont buy at all. I have already emailed the company they called but no return call at this time. I dont understand why Consumer Affairs doesnt have this product or company pay for the problems it is causing if you read the reviews many people are going through the same problem. This company should not be selling products at all they are already in trouble for selling faulty water heaters.

We purchased a $398.00 Rheem water heater today and installed it. It is not working, called the service/warranty department, they do not have a service man in the area, told us we are on our own to find someone to fix a brand new defective Rheem water heater and they will reimburse us up to $125.00 because they do not have a service man in the area. We wanted to return this piece of junk for a replacement better yet a full refund. $400.00 basically down the drain. Literally. Horrible product, horrible service.

Hands down the worst customer service I have ever had to deal with in my lifetime. Not only do they have you holding on the phone for hours and when I mean hours I mean whole hours, they cant even assist or communicate reimbursement procedure effectively. After being told by one representative that he would be sending an email with how to submit for reimbursement within hours, I had to call back after a few days to advise I did not receive such email. Another rep advised the reason I didnt receive the email was that they did not have the necessary voucher to send...so why not say that from the first call or someone reach out me to advise instead of me waiting on an email that was never to arrive. As we speak Im literally on hold for what seems like another hour just to speak to a manager. P.s. This is all due to a defective part on a water heater that was installed less than year ago.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Dont buy a Rheem unless you want a low quality product that the company wont cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

We recently called their CS to deal with defect with our tankless water heater. The customer service was absolutely HORRIBLE. Rude, aggressive and absolutely outrageous in their behavior. I dont ever recall being treated this way by any firm. A CS rep named John literally spoke to me like he was in a fight with me. Offered no details I needed and was short with every answer. I WOULD ABSOLUTELY advise you stay away from this company and their products.

We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Thank goodness we had a full warranty for replacement. We are now out of pocket $551.25 for service charges. We are not happy and will never get another Rheem hot watertank again!

They dont make water heaters like they used to, thats for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.Waste of money and it looks like I am not alone. Rheem needs to go back to see what Sears was doing. Same with all these companies that supply water heaters to Lowes and Home Depot. A water heater should not be a disposable item. They should last 20 years, just like they did years ago. And for us consumers, we need to wake the hell up to the way companies like Rheem operate. Sure, Sears didnt keep up with the times, and Amazon is killing places like Sears. BUT, that doesnt mean that we should all be a bunch of suckers, getting water heaters replaced every decade. What a joke.

My original water heater gave out and went to Home Depot for a new one. I came across Rheems water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile Im left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still havent resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Dont cut corners people, spend the money, dont go Rheems because you will deal with the pain down the line.

Talked to Rheem. Warranty starts when it is made, not when its installed. Woman tried to get an extension but man at GE that made the water heater said No go, you cannot extend it. So, since its 2 days past the date, I have to pay $300 for a new gas valve to be installed.

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they wont even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty because there is no longer a commercial dealer in my town. Beware of poor/no customer support with this company. Very disappointed, in what used to be a dependable company.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now Im reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. Im taking water samples to the County Water Health Department tomorrow to see what substance is in the water.The installer I hired has now passed on doing anything further, left the job, cleaned up his mess and waived his installation fee for fear that he might be linked to this product. Rheem has admitted that the unit is not in production and out of warranty. Its another reason to never buy things like this on eBay. Based on the other posts on this site, Rheem is displaying behavior that needs to be well publicized to avoid rewarding this kind of corporate behavior to those of us in the consuming public. Rheem has a list of other tankless units posted that have been recalled by the Consumer Product Safety Commission and mine does not yet fall within that list.

Bought this from Home Depot just less than a year ago. Gas valve went out last Wednesday. Big sticker on front of water heater says not to return to Home Depot but to call their 800 number. Over the past 6 days I have spent a minimum of 5 hours on hold waiting for them. While this is still under warranty (parts & labor) you will have to pay $30 if you want your part expedited (whatever that means, as the part is STILL not here on day 6). Worst customer service EVER. I was told you knew what the problem was...the panel blinking lights told you. Your email with the tracking number mustve gone into your spam folder. Among please hold like 20 times. Six days after the gas valve went out, I am still waiting for them to actually get the part to FedEx for shipping...They have received shipping info, but not the part to send out. I understand that once the part is here in CA, in my hand I can call their contracted plumbers to come install it. They absolutely wont set up an appointment until the part arrives (apparently they know how RHEEM customer service works). Then I will have to wait 2-4 days for the plumber to come. I can contact my own plumber, but will have to pay them and then get reimbursed...Doesnt sound promising. Strongly suggest you look at another brand.

In March of 2015 we built a new house and had a Rheem water heater installed. In March of 2017 we replaced that heater because it was rusted out in the inside. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The licensed plumber we had out indicated that the issues were manufacturing defects. The heaters have a warranty of 5 years but the parts and labor only 1 year. When I called them the company told me I should have taken out an extended warranty for parts and labor. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products.

When this water heater started not working properly, after 5 years, with a 12 year warranty, Rheem made it VERY DIFFICULT and time consuming to get through their phone systems (hold times of 30+ minutes and no answer) to set up appointments, months have gone by. Rheem plumbers have been out twice, Rheem has not fixed the water heater, and now say we need to disconnect and return to Home Depot to get a credit. This would cost hundreds to have a plumber come do this, and in addition HD says they dont have this model number so we can not return it there. No use to have a 12 year warranty that doesnt actually help at all. What a rip off, Dont buy Rheem!