Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior blue coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as its now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated there is nothing we can do because its a cosmetic issue. Electrolux told me to contact a appliance repairman which I did.After inspection he told me, There is absolutely nothing I can do with this. It cannot be recoated. Perfect!!!! Now what! I have a brand new oven that is ruined after 2 uses and there is nothing I can do. Buy any other brand but this one. Its a joke, and the only thing I can pray for is not getting cancer from the enamel landing on the food that is cooking in the oven. Dont buy ELECTROLUX, there should be a warning label on this brand.

Our fridge is 5 yrs old, the ice maker broke! The auger is rusted!!! Doesnt work! Tried calling Electrolux, but no reply!! How can you make something that dispenses ice and water and it rust!!! Dont buy a refrigerator made by Electrolux!!

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

I am not happy at all with our purchase! Was told by technician who came out to check them that I needed to shut my cold water down so we could get warm water wash? Never heard of such a thing! So we put coats in and it shuffles them until the washer is out of balance! The dryer is another problem? We put 3 bath towels and hand and washcloths in and the kitchen towels? When you go to take them out part of them still wet! All we wanted was to have a washer and dryer we could turn on and do laundry! This pair is nothing but computerized junk to us!

In September 2013 I purchased numerous appliances for a house I was renovating. Among those were an Electrolux washer, dryer and 2 wine refrigerators. The appliances were delivered and installed in February 2014. The dryer steam valve malfunctioned in less than a year flooding the laundry room and damaging the wood floor; that was repaired under warranty. The washer malfunctioned a few months later - out of warranty - when it would not spin clothes dry. That required a service call and parts replacement for $454. About a year later the same problem arose. Another service call, another $454. Recently the problem occurred for the 3rd time. I was told that I needed a new drive belt and that the bearings were bad. The quote to repair was more than the cost of a new washer. I replaced washer and dryer with Maytag versions. The wine refrigerators have fixed shelves so close together that Burgundy style bottles cannot be placed on them without causing the shelf above to come out as well. The only solution is to skip a shelf if you need to store bottles wider than standard. Oh, yes, one of the refrigerators temperature controls no longer works.

5 year old E23BC68JPS (ICON 36 Refrigerator) freezer door jam - From the time we purchased this refrigerator, the freezer door assembly has been problematic. First the gasket around the freezer was defective, which was covered under warranty. Now after 5 years of very moderate use (just my wife and I), the freezer door track has jammed. There is no service in the Monterey Bay area, and it will take up to 2 weeks to get someone out here from another area to look at it. We loved the design of the fridge when purchased, but after only 5 years, this should not have happened. It is a clear reason for the money that we should have stepped up to the Miele as all of the Miele appliances we have are substantially higher quality. We will not be purchasing another Electrolux appliance in our lifetime...

Bought a front load washer and dryer 2 years ago. Within the first month our washer was beeping and displaying an error code. Called and told it would cost $125 for one of their authorized repairmen to take a look. Fast forward to 6 months old, it started leaving oil/grease stains on our clothing. Destroying these articles of clothing. Fast forward to 9 months in and out dryer wouldnt stay on for longer than 5 minutes at a time. Called and was told it was the heat element and it was not covered. ARE YOU FREAKING KIDDING ME?! So we paid out of pocket to repair and purchase the part. Now not even two years old the washer is leaking water everywhere causing extensive damage to our floor and wall. They are willing to cover the part as now suddenly parts ARE covered up to two years (so our heat element should have been covered!) but are still going to be responsible for the cost of labor. I have never seen such junk! What company does not stand behind their products?! I know and understand warranties. However with units that have had as many problems as these, it is inexcusable to shrug shoulders and say Oh well. Plagued with issues and no assistance. What a joke!!!

When you set the oven to a pre-heat setting the oven heats up to that temperature but it doesnt maintain that temp and the temp begins to fall. Called Electrolux and they recommended a repair company and they came. They replaced the heat sensor for over $200.00 in repairs. No fix. Then called another company on our own and he replaced the motherboard, still no fix. My wifes first cousin (with my help) took the oven out of the cabinet and he found that the heating element at the bottom of the oven burnt up. Replaced that heating element and now the oven works just fine. Electrolux wanted to sell me an extended warranty on the oven for $500.00, not solving the problem. Electrolux customer services is PP even though youre paying top dollar for their product.

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

I purchased an Electrolux Wave Touch Standard Depth model EW28BS85KS5 a little over two years ago. After less than a year, the Temp Perfect Drawer seized up and could not be opened. I worked with Electrolux rep to get the repair and all was covered under warranty. Either while I was waiting for repair or shortly after the repair was completed, I was contacted by and ESA representative and offered, for a price of course, an extended warranty. The representative was fully aware of the issues I had with the drawer. Since my confidence level in product quality was now low and believing the extended warranty was as comprehensive as the one year warranty, I purchased the extension. It has been a little more than a year and the drawer has the exact same issue. I contacted ESA to advise them of the recurrence. They advised me that the warranty does not cover the drawer. Only functioning parts of the refrigerator that maintain the cool temperature, the ice maker and the water dispenser. I have tried working with them, but to no success. I do not appreciate a product attribute that is designed to last only a year. I hesitate to spend the money to have it repaired again because I fear next year I will have to have it repaired again. I would not recommend this product to anyone.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.Due to the multiple issues I thought they would have just replaced the refrigerator with a new one but was told they would have to have 3 repairs on the same part within a year in order to give me a new refrigerator. THE COMPRESSOR GOING OUT was my last straw. I will not purchase more coverage for 2019. DO NOT BUY. BOTTOM MOUNT REFRIDGE - ESA - Full Coverage. Term: 1 YEAR. Brand: ELECTROLUX. Model Number: EI23BC30KW. Serial Number: 4A42517637. Effective Date of Plan: 01/01/2019. Expiration Date of Plan: 12/31/2019.

Weve owned our dishwasher for 3 years. It has leaked from the beginning. Weve had it serviced dozens of times. The leaking has even ruined our baseboards. Electrolux refuses to replace the unit even though we bought an extended warranty. They just keep sending out technicians to replace parts that have already been replaced. I will NEVER buy a Frigidaire or Electrolux appliance ever again.

Purchased a Frigidaire refrigerator at BrandsMart. A month or so later I received warranty offer to extend the warranty. I paid for it in December 2016 and forgot about it. Then at the end of January I received another invoice from same people for same appliance. I paid it not remembering that I had already paid it in December. I called the customer service line to ask why another invoice had been sent, and the customer service rep said... oh that happens all the time and you will probably get another invoice in the mail. This sounded like a very common occurrence, so I said well I paid it and should not have done so. I called my bank to stop payment on the check I wrote for a duplicate payment. Then in February I get a letter from Electrolux that I owed them $30 as a fee for the stop payment.When I called them, they insisted that I should not have done that as they processed it as if I wanted to extend the warranty out further to 6 years. What! Same bill for same period, why would I extend a 3 year warranty to 6 years when it is not even indicated as an option on the invoice? When on the invoice it only indicates up to a 3 year warranty! It all sounds like fraud to me. The extra invoices sent out trying to get people to double pay, charging a fee for stopping a duplicate payment. It seems that this is a very dishonest organization, and no one seems to care how they treat their customers.

Side by side refrigerator has had ice maker repaired at least 5 times. Service tech said it was junk when it was new. Same with the oven. Cant use the self-cleaning feature because it trips safety fuse in back requiring pulling the oven from the cabinet to reset. Their expert advice... dont use self-clean. They are high priced, poorly designed junk. They should be sued for their shoddy workmanship and design and poor customer service.

We purchased approx. $10K worth of new Electrolux appliances for our new home. The old home was blown away last year by a tornado. Purchased dishwasher, electric double ovens, electric cooktop, microwave oven, side by side refrigerator, and front load washer & dryer. All were top of the line that Electrolux offers. Dishwasher malfunctioned on first use. Sent out an error code #3. Was unable to contact Electrolux at the customer support site, so the wife called during working hours. The person she spoke with said turn it off at the breaker. That got the error code to go away, but it leaks out the front door now.Washer would not complete its cycle on its 1st, 2nd, & 3rd attempt. We got a service man scheduled to come out. Still having to do laundry at our daughters house. Tried to register my products online for over an hour, but their site would not complete the transactions. I find this product and customer support to be of poor quality even though it is marketed as top of the line. I would strongly recommend anyone to reconsider before buying Electrolux products. Oh yes, I tried to take their customer survey online, but that would not function either. Needless to say, I will never ever buy an Electrolux product again.

I made the mistake of purchasing an Electrolux bottom freezer refrigerator in 2010. It was not cheap ($3300.00) at the time. I liked the design. The ice maker has not worked since I purchased it. There is always something wrong. Two months ago the ice maker was not freezing ice. I contacted the warranty company and they said they would send someone out. Two weeks went by and I heard nothing. After cleaning up water I called the warranty company again and received a very nice lady (Pamela) and she sent someone different out. They came out and three weeks later put in a new part. That was last Friday. I still do not have ice. Phone calls (3) to Mr. Appliance have not been returned and the call to the warranty company was very abrupt. Latisha could have cared less.

I bought my Electrolux wall oven model CPEB30S9DC2 in early 2007 and it has worked without incident until Jan 16 2015. That evening we were cooking and lucky we were not out of our house and only in another room when we heard the sound of electrical short coming from the kitchen. Smoke was coming from the wall oven and thought that, an element was burning out due to its approximately 7.5 years of service. Pushing the OFF button on the face did nothing and sparks smoke and a burning plastic smell was filling the room. Went directly to the power supply and turned off the circuit breaker. Being in the manufacturing business of electric steam generating appliances for over 35 years, I investigated the construction of the printed circuit board that had caught fire in the wall oven. I was surprised to discover that there was no fused protection on this internal device. This lack of conscience in the design would have in the worst case scenario allowed a fire to start in the appliance that may have transferred to the surrounding cabinetry. Lucky for us, we had the power supply disconnected within 1 minute of the short circuit and the only damage was smoke and fumes, which we can still smell in our kitchen even after removing the wall oven, cleaning the smoke soot from the cabinetry and airing out the kitchen for 24 hours. Thought I was buying a quality product when I purchased this appliance but after reading about so many different appliance recalls on the internet, I want to take my next purchase apart and study the construction before installing in my home. There are too many horror stories out there about families that have lost so much due to appliance fires. I do not understand how this design could hold a CSA mark and have been passed for certification. My next letter is to CSA. Am I the only wall oven that has a printed circuit board that has melted and caught fire. Consumer beware!!

We bought dishwasher and in first 30 days we had Error Code 11 pop up and dishwasher wouldnt start. We bought from Nebraska Furniture Mart and they sent a gentleman out to look at it. He stated it wasnt draining properly and the hose needed to be higher. Less than a year later, just after warranty ran out, it did it again. Electrolux then stated we had to pay for repairs. We had tech come out and charge us for call and stated it could be two parts, the control board or drain valve. We replaced both and it still didnt work. After spending over $1000.00 on this dishwasher and several hundreds of dollars later, we are trashing it and buying a different brand. NEVER buy this product. They dont stand behind them and paying that much for a dishwasher that only lasted 1 year is ridiculous!

Electrolux is a Bl**dy worst service. As I did not get to any link or email to escalate the service issues, I thought to post it here. When all the customers will read this, maybe they will get the clear idea what kind of service they are providing to their customers. I want people should think before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered. Daily I am following them but they are giving non-sense reason for not doing their job. Not only this, even the Area Service Manager assured me that it will rectified by Monday, till now there is no call from him and if I call his number he is also not picking up the call and then it becomes not reachable. I request the social media of the company to address this issue to the correct dept, so that at least due to some persons the Electrolux as a company should not suffer. Thanks.

I had a high end Electrolux dishwasher (5 years old) that needed a new pump. I purchased one through Electrolux that took 20 days to arrive and it arrived with the connecting piece broken in 2 pieces. When I called to report this, I was told I needed a service person to come to my house to verify riptide was actually broken (it was against their policy to either take my word or to accept pictures from me). The service company to whom they had referred me sent 5 faxes to document the damage - they had to send 5 times because Electrolux could not find the incoming fax (they said they get hundreds - great system) or they needed more info. By now I was getting extremely close to Thanksgiving - desperate for a dishwasher. They refused to send a new pump overnight so I accepted they would send by 2 days and rescheduled repair for a Saturday. Then on Friday the assistant to the CEO (!) told me she canceled my shipment because the documentation on the damaged pump had discrepancies. She accused me of faking the paperwork and also accused the service company of fraud. What possible motive would we have for faking that I received a broken pump?? After an amazingly insulting and frustrating experience with Electrolux I went and bought a new Kitchenaid dish easier today. WOULD NEVER CONSIDER ANOTHER ELECTROLUX PRODUCT.

Purchased a dishwasher for a summer home and it began leaking after a few washes. Because winter came and we didnt use the dishwasher the warranty was up. During each wash water poured over the floor. Had a drain pump fixed for over $400. Customer service was horrible. Now after two years it is doing it again. Another $400. Do not buy Electrolux appliances.

Bought a brand new house that came with brand new Electrolux appliances including the dishwasher. The buttons get pressed inadvertently during loading and unloading causing the air dry button to get pressed which would lock the control panel. After unlocking the control panel, the air dry option would not work until the main fuse was reset in the garage. This happened at least once a week. Called Electrolux and they sent out Callahan Appliance Repair to fix the dishwasher. They sent the owners son out who claimed that the dishwasher buttons were malfunctioning and he replaced them (he did it so quick that I am not sure he actually did). However, he reported to Electrolux that he replaced the buttons on my microwave!!! He did not do any repairs on my microwave!!!!!Well a few months later, same problem and Electrolux sent Premier appliance out twice because Callahan refused to come out to my house since I called them out on the fake microwave repair. After that in December 2014, just before the warranty was up Electrolux started doing their own repairs and sent an Electrolux tech out. He indicated that the control panel was faulty. He ordered the part and replaced it out and Electrolux extended my repair warranty (parts and labor) till June 2015. However, since he replaced that out, the control panel cover will not fit right and there is space between the control panel and cover due to the heat/steam from the dishwashing cycle.The Electrolux tech has come out and replaced the control panel cover but the problem still is not fixed. It keeps separating from the control board. They have now deemed it not repairable and are willing to replace my dishwasher for me but expect me to pay the cost of the delivery and installation. I think that since it is still under a parts and LABOR warranty it should be replaced at no cost to me. They refuse to fix it now!! I feel that they are not standing by their warranty (Labor included). I have always had Whirlpool appliances and will NEVER buy ELECTROLUX appliances!!!! BUYER BEWARE!!!!! A GOOD COMPANY STANDS BEHIND THEIR PRODUCTS! WHIRLPOOL DOES! I do not have a receipt for the purchase because I bought a new construction home.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

I bought the washer in January. Then one day in June, the washer stopped spinning. After researching online that evening, I checked the code which said defective door lock sensor. The repair man came three days later and confirmed that it was a defective door sensor. Problem is he didnt have the part. Twenty days later, the part arrives and the repair man replaces it and proclaims the belt also was off, that some factory lock nut had come off. He said in his twenty years doing this hed never seen such a thing. He put Lock Tight on the nut and tightened it. It lasted less than one load the next day. The repair man returned and said he had to replace the drum, motor mount, pulley, pulley mount, drive shaft, bearings, belt and that it would require another visit (full day) because he had to order the parts. I asked how long and he couldnt guess. Now Ive been without a washer for close to 30 days and it will be longer. It costs me $5 per load at the Laundromat - thats approx. $150 since it broke. Ive had to stay home from work waiting on the repair man a total of three times and now will be a fourth. I dont go to work. I dont get paid. I called Electrolux Customer Service (thats a joke) today and asked why they just dont replace it. Their new product warranty is a repair warranty only - way to stand behind your product.My modest calculations are this washer cost me a total of $1,700 so far; I bought it for $650. If I were a consumer in need of an appliance, I would not buy Electrolux. If I had done my homework, I wouldnt have bought this product for $250. At least my life is consistent. I owned a Fiat when I was younger and it was a piece of junk and now I have another Italian piece of junk.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

Have a $3000 fridge, not working and never worked right (Ice maker). Repaired 8 times so far. They will not admit it but RF 1207 is the issue. They over-engineered it and it is not a good ice maker. Never again Electrosuks!

Six months after my purchase of a washer/dryer from Electrolux (front load washer EFLW417SIW0), we began to have to run anywhere from 3-7 extra rinse cycles to get the soap left in the clothes to an acceptable level. Today, turning on the machine, with no clothes and no soap, the water begins to fill with suds in less than five minutes. We wash towels without adding soap. Electrolux customer service was contacted in July 2017, and the endless cavalcade of repair men started coming to my house. The first repair person indicated that I needed to run loads of vinegar and bleach (alternating) to reduce internal soap buildup in the machine. We ran in excess of 30 loads and still had soap appearing from nowhere. Called Electrolux customer service and the second repair person says the same thing. So we continue. Now, in excess of 70 loads of cleaner (alternating bleach and vinegar) and a $128 water bill, I still have soap in my machine.Called Electrolux and escalated to a supervisor. Supervisor insisted on sending out another repair person and that I should ask them to call the Electrolux factory technician help line while he is at my house for further instruction. I made their request, the repair person refused to call. I escalated to the next level of management and another repair person was ordered. During this ordeal, I was told by at least three people at Electrolux that my machine needed to be replaced. Each time I was told this, the representative put me on hold and came back and said that they would have to have another technician come out to the house. I agreed each time and did exactly as I was asked to do.Keep in mind, at no time did any of the technicians that came to my house ever open the machine and look inside to see if there was a problem. They witnessed the soap, took pictures, and told me to clean the machine. We are now in excess of 100 washer loads of cleaning solution with both bleach and vinegar and Affresh, and still have soap in the Each time we had someone come out, I reiterated that this is not our first HE machine and that the only soap we use is HE detergent, using MUCH less than the minimum amount of soap. Due to skin allergies, we use fragrance free and allergen free soap, and 1-2 tablespoons per load. When items are not very dirty, we use no soap, as there is enough latent soap in the machine to wash the clothes. The machine has never failed diagnostics and has never exhibited an error code, even when the machine was completely filled with suds all the way to the top during cleaning cycles.After visit number FIVE from another technician, I re-escalated to a second level supervisor. I was told there is nothing wrong with my machine and there was nothing more that could be done. So, after five technicians, each of which acknowledged there was obviously a problem, I still have no resolution. The final technician that showed up said that this is most likely due to soap build-up between the drums inside the machine. He indicated that the repair cost could approach the cost of the machine as these machines are not built to be serviceable. He estimated the costs at one $600 to remove the drums, clean them, and put things back together. The machine was purchased for $900. And he said that Electrolux would not approve the work to be done.On top of that, Electrolux only pays the technician if a problem is found and repaired. The first technician indicated that he changed the main drive belt in order to make some money for the trip. The belt was never changed as the machine was never opened. I did let Electrolux know this and they asked if I would rather have another company come out. My guess is that they spent about $100 on five visits to my house that will be written off as warranty expense.When I asked the second level supervisor, Bracey, if I should just have to live with rinsing my clothes an extra 3-7 times, he said, and I quote, ...that is up to you.... Electrolux is indicating that I do not have a problem and there is nothing further they can do. I have filed a complaint with the Georgia Department of Consumer Protection and will escalate the issue at Electrolux (dont forget this is really Frigidaire) to the highest level. I do not expect to receive any further support and will have to replace my machine at my own expense. STAY AWAY.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

Electrolux has been nothing but an aggregation. I carefully selected this wonderful looking piece of equipment only to have the fridge konk out. Service was nothing but a run around...3 service visits and replacement of the mother board still resulted in an epic failure of now both the fridge and freezer. Local service company completely useless. Cannot express order parts. Dont even have basic parts for something that apparently is a chronic issue! Its going on 3 months with no fridge. Electrolux totally unresponsive pointing finger at repair co stating they cannot replace unit unless the company deems it unrepairable. Service co is so bad they move at a snails pace. Third visit stated that had never been to the house for a call before. Too many crossed wires. RECOMMENDATION: BUY A KENMORE FROM SEARS!

My refrigerator needed a gasket. I ordered it through Electrolux. It wasnt delivered properly in the box. The gasket was in worst condition as my existing gasket. The gasket was exposed and clearly had been in heat for hours. Electrolux would not replace the gasket after speaking to a supervisor. Whos to say that the product was not of quality when the distributor packaged it. The supervisor offered a 20% discount to purchase another gasket. Oh my... why would I do that? I have a dishwasher, countertop stove, microwave, double oven and of course the refrigerator... all Electrolux! They have truly lost a customer and I will share with others not to buy an Electrolux product!

After furnishing my home in Canada with all Electrolux products, I felt they were good quality and decided to do the same with my new home in the US. Bad choice!! The $4000 refrigerators ice maker went out almost immediately. The serviceman said this was a big problem with Electrolux. He repaired it, but its gone out several times since then. He said Electrolux has a kit they send out to fix the problem, but they didnt offer it to me. The refrigerator went out completely last month, and I lost $500 worth of food. I had to pay for the service call myself, as Electrolux says their warranty is only good for one year. Never mind that I have a long list of calls with complaints. Ice maker is not working again, and now the control panel is going out. This is the biggest piece of junk I have ever owned and I am very disappointed in Electrolux customer service department. Its just too bad and thats about it, other than I can spend more money on the piece of garbage and maybe then they will extend their warranty??????? The dishwasher was top of the line at the time I bought it too, and its just ok. I have to hand wash everything before putting it in or it wont come out clean. Nothing special about it. Why wasnt I offered the repair kit for a known problem while it was under warranty and I had the problems the kit was for? My service repair rep said they give it to some and not others. You have to say just the right thing????

In 2008, we purchased all Electrolux products from Lowes. BIG MISTAKE. The double oven has had several F10 codes, this is a runaway temperature code and the EOC board and temperature sensor have been replaced and worked one time and then failed. Do not self clean this oven, it can only took 1 time and then one of the 8 boards will burn and fail. At the moment the oven is inoperable. The fridge has had several service calls. The plastic shelves break. The dishwasher had the mother board fail immediately. I would never recommend these appliances! Lowes is no help and Electrolux customer service has no ability to assist in persistent issues. They just say that I am out of warranty. Our gas grill is our back up when we need oven/cook top.

We remodeled the kitchen two years ago. Since that time, we have had expensive service calls on our Electrolux wall oven, slide-in range/oven, and washer and dryer. Now, the microwave is on the blink (I have to lightly touch the start button to get it to go). And this evening, its the clothes dryer which is stuck in the pause mode and wont move! We bought seven Electrolux appliances, thinking we had the best on the market. We are now totally convinced of our stupidity! This brand is junk! We have spent hundreds of dollars in repairs and are totally disgusted with this brand.

We purchased an Electrolux dishwasher 3 1/2 years ago. Last year, I spent $275 on it for repair of the top rack which wasnt cleaning and needed two new parts. Yesterday, I was told it is leaking and that the leak kit and service will cost me over $300. What a piece of crap. Please learn from my experience and dont waste your money on an Electrolux.

Electrolux is the worst product out there for refrigerators. Please do not buy one!! My refrigerator icemaker is broke and they will not give me a new refrigerator. It was a manufacturer error and they said that they are not going to fix it and I am not getting a new fridge. Now I am stuck with the refrigerator and a broken ice maker!!! They offered to give me a 10% coupon in the mail... Like I am really going to purchase another 5,000 fridge let alone from them!!! Don’t buy it from them!!! You will be sorry! I am so sorry I did.

This double wall oven (EI27EW45JS) has many problems and does not work properly. Temperature controls are out of sink. Overheating in upper stove with discoloration of finish, lower oven is not getting the required heat. Bread proof is not holding temp at 100 degrees and overheats. No help from manufacturer after more than 1 hour on the phone talking to 5 different people.

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

The Electrolux fridge ice maker is the worst I have ever seen. They have been out to my house 3 times and the icemaker still does not work. The customer service is horrible. Electrolux makes a poor product that is subpar. Save your money.

I purchased a stove in December, at first I was happy with it. After a few weeks the burner stopped working, the oven doesnt work, the racks in the oven changed color. The paint is peeling off the stove racks, when I bake the knobs are too hot to touch. When I purchased the stove I also bought extended warranty on it. I called Home Depot where I originally brought the stove and they sent someone over. The person was supposed to write a report, and send it to Electrolux. Electrolux was supposed to call us back in two weeks after that. They never called, we had to call and complain, so they sent a technician of their own over. He came to our house, took a picture of the stove and left. He then wrote in his report that we should learn to use the oven. That was very disrespectful because he didnt even bother checking anything, not only that but maybe if the stove worked properly in the first place there wouldnt be a problem. Its March right now, and no one has done anything, Electrolux just keeps giving us numbers to call because they cant do anything. What was the point of having a warranty if it doesnt do anything? Very unhappy with this product and would not recommend.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

When reading the following please keep in mind that all of it occurs from 1/13/16 through 1/3/17 - a period of less than 1 year. During this period, service technicians were at our house 13 times! In addition to that time, we also spent HUNDREDS of hours on the phone with Electrolux, Frigidaire and appliance repair companies.We purchased from Sears a Frigidaire standalone freezer. The freezer was less than 1 year old when problems started which didnt bode well for the future so we purchased a 3-year extended warranty from Electrolux which handles the warranties for Frigidaire. The freezer continually developed icicles inside the door, the drain continued to freeze and condensation had nowhere to go, so thick sheets of ice then formed and built up on the bottom of the freezer to the extent that the slide-out drawer was frozen solid and could not be utilized until the frost-free freezer was defrosted to release the drawer. This required that we find a place for all of the food that was in the freezer while it defrosted. At one point the freezer stopped (while we were out of town) and we came home to more than $1,000 of food loss and a smell that still is not completely gone. Of course, that loss was not covered by Electrolux or Frigidaire. The extended warranty covers replacement of the appliance as a lemon if a part fails at least 3 times AND a repair tech says it cant be fixed. Electrolux was able to string us along for more than a year because each time a tech came out for the SAME PROBLEM, they tried to fix it by replacing a different PART and the lemon protection only applies if the SAME PART fails 3 times. (Several parts were replaced 2 times.) So they kept replacing different parts to fix the same problem and none of it worked.The first repair company finally told Electrolux, they couldnt correct the problem and were not going to keep coming out, so Electrolux assigned another company to pursue the problem. That was equally unsuccessful so they tried a third repair company. That third company also told Electrolux the freezer was not able to be fixed. Most service calls required multiple visits because the tech would come out, decide what part needed to be replaced but NEVER had the part in their vehicle so they had to go back and the part had to be ordered requiring another visit for the same service call. The parts almost never came in when expected and the repair companies rarely called to say the parts were in - so we always had to do the follow-up. Several times a single service call required 3, 4 and once even 5 trips to our house because the tech needed a different part, or there were supposed to be 2 parts but the tech showed up with only one, etc. Each trip required us to be at home and therefore we had to arrange our schedules to accommodate the technician. And we had to be available for a minimum of 4 hours because they only give you a window during which a tech will arrive and it was not unusual that the tech was running behind and wouldnt make it during the 4 hour window. On one occasion, the appointment was supposed to be between 8:00 and 12:00 and the tech finally showed up at 7:30 pm - almost 12 hours after the start of the 4-hour window.We eventually contacted state agencies, which then contacted Electrolux/Frigidaire on our behalf. Electrolux made the following offer: For a delivery/removal charge of $150, they would replace the lemon freezer with the EXACT SAME MODEL and, OUR WARRANTY WAS NOT VALID FOR THE NEW FREEZER even though there were still 2 years on the warranty we had already purchased. WE WILL NEVER BUY ANOTHER PRODUCT FROM SEARS. We will never purchase an Electrolux or Frigidaire appliance. Choose your appliance carefully!

We purchased an Electrolux washer (and dryer) - our first Electrolux brand of major appliance. We are normally careful to read reviews and check the brand out. All the reviews regarding the product features and benefits were strong. Never having had a problem with all laundry appliances we have purchased over the last 20 years or so, we failed to check the feedback on quality and service. Did check with friends and family with Electrolux laundry appliances - and they had performance concerns but did not have any service issues. Within the first 9 months, the washer developed a bottom leak (which I now see is a common problem). We are not high volume users, doing about 4 to 6 loads every month. Upon calling Electrolux, it seems that the authorized service agent in my area (the greater Boston area) can only come out 2 weeks from the day I called. Since this is the only way I can have my appliance repaired and the cost covered under the manufacturers warranty, I accepted the appointment. I think that it is reasonable to expect a problem free first year (or longer for an appliance that costs as much), as has been our experience over the last 20+ years. And, if it seems that this is a common issue, and likely a manufacturing defect. In my view, the manufacturer should stand behind their reputation and provide extended warranty coverage to address known manufacturing defects while fixing the issue in their design and production. If this were a car, I am quite sure there would be a recall to fix the problem at no cost to the owner. Fortunately, the damage caused by the water leaking is not major in our case. Nonetheless, it is not usable as it is for an extended period. So, families who may have the washer installed where there is potential for water leakage damage or who cannot function without a washer for a couple of weeks (or more), or who may not want to incur the additional maintenance costs - may wish to exclude this brand from their consideration.

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

I purchased glass stove top from hhgregg two to three years ago. Purchased five year warranty. I will have to get copy of receipt/warranty or locate. I went to hhgregg and they said I would have to contact Electrolux. I tried emailing and no response. Any info on this product would be appreciated.

I purchased a refrigerator from home depot on the 23rd and it was delivered to me on March 2. Before the delivery guy brought the fridge in he informed me that the fridge was dented and if I wanted a new one I would have to wait another week without a fridge and with a small child that was out of the question. So I decided to call Electrolux to see if I could be compensated for the fridge. I talked with ** and she told me without pictures I could have $40 off the fridge, I took pictures of both sides of the fridge and did not hear back from her. I called the next day and spoke with ** and he said I guess we can give you $60 off. I was upset with the rude comment and said that I was still unhappy and he said well what are you expecting? I was not expecting anything but would have liked to be acknowledged that what I bought was not what I received. He told me he would talk to a manager and call me back the next day, I called and spoke with him again and he said I guess we can give you the $100 off. I was very upset by the way I was being treated and said that I would just prefer to have a new fridge sent since that is what I paid for. His response was oh so now youve changed your mind, we will deliver, then hung up on me. I got no apology for the situation or any details about when the new fridge would be delivered. I am astounded by the horrible customer service this company hires. I called back after being rudely hung up on and he refused to pass me on to a manager. I called back several times after this trying to speak with a manager and not one person would help me. It is now March 20 and after going to home depot in person I got the first apology for my situation and the man working there was amazing and threatened to call head office if my issue was not resolved. Turns out ** did not give my phone number to the delivery company. Appalling, dont use this company, its not worth it

I bought the best gas range at Sears...the cooktop peeled off almost. It looks like someone hacked it up but just heat made it crumble, and every time I put on the convection oven it makes a sound like it is scraping on something. I hate this expensive stove but it is too late for a warranty. It is a very expensive piece of crap.

We bought a suite of Electrolux appliances when we moved into our new home, 6 in all and within 5 years all but two failed with another on its way out. First to go was the Dryer first indicated by an error code. Next was their top of the line oven stove Microwave followed by the Dishwasher and not long after came the failure of the Refrigerator. The digital display on the stove is no longer readable. That leaves the Washer which for the life of me I can’t understand why it’s still working. We’ve replaced all of them needless to say with other brands. Never again Electrolux.

From date purchased, microwave turntable will not turn off when need to bake with 9x13 dish or round pan larger than turntable. There is a button for this to happen. Electrolux now says after 3 repair trips that the unit works the way its supposed to. Says the turntable is not supposed to turn off for convec. They will not discuss replacing it with a model that the turntable turns off. In other words, Im screwed! I will never buy another Electrolux item again.

Bought $12k worth of kitchen appliances from Electrolux less than 2 years ago. The stoves control board died. Never could get the ice machine to work so just disconnected the water to avoid this Electrolux customer service nightmare. From the first wash, the dishwasher does not drain completely so I’m constantly bailing out water. DO NOT BUY ELECTROLUX!!!

We bought our Zen vacuum cleaner in fall 2016, the main selling point being that it was claimed to be the most silent vacuum cleaner in the world. Well, it was silent for the first weeks. Then, there was this loud squeaky noise when vacuuming carpets. Turned out there was an air leak around the fitting of the tube in the handle due to cheap plastic that wears out in no time. Also turned out that the two year warranty did not cover the tube, which was only covered by 6 months. Within these 6 months we had the tube replaced three times, but to what use? The construction itself is wrong in combination with poor material, and it will wear out again no matter how many times you replace the part. This flaw also applies to the built-in nozzle holders that are too weak to hold the nozzle/tube in place. It keeps falling out making noise and waking up the children. Zen is anything but the most silent vacuum cleaner. One more thing while I am at it, the buttons! They are designed for the sake of design, but are absolute useless. Lets just say that the power button of Zen combines the versatility of traditional buttons, and the tactility of a touch screen. Press it and behold, nothing happens! In short, vacuum cleaners from Electrolux may look (and sound) good at a first glance, but the quality is a disgrace for Swedish engineering.

Purchased 10/31/09. Ice maker stopped working 6 mos after purchase. After 9 service calls, it is still not working. After 4 years, Electrolux offered to replace. I wanted a refund or extended warranty which they refused. When I decided to accept the offer, I was told it was no longer available. The freezer door handle is loose. The temp display is disappearing and there is a hole about 1 inch above the interior light where the paint is peeling. I suggest consumers with these problems contact the US Consumer Product Safety Commission at Cpsc.gov to file a report so we can get this unsafe product off the market and possibly get a refund.

Shortly after purchasing the $4K refrigerator from a local company, the ice maker stopped working. After talking to another appliance shop, I was informed that the other store would not sell the model sold to us since there was a known defect with a control board. Sure enough after contacting the store we purchased the fridge from and Electrolux, a technician serviced our unit but warned us with all the electronics now in these machines, there would increasing problems. We have a Kenmore 22 in the garage that has worked flawlessly since 1986. So two months ago I get a glass of crushed ice for a drink, and just before downing the last bit of the drink, I spy a large screw at the bottom of the glass. Thankfully I saw it before swallowing it. It came from the front control arm of the ice maker and supports a plastic bushing which acts as a support so the ice maker water tray can go through its cycle of accepting water, passing back to the steel chilled protrusions that dip into the ice, heating up and then tilting to release the ice into the ice container below which feeds to the front dispenser. I re-installed the screw, but the ice maker refuses to completely cycle up the right side of the upper department and stops just shy of the little red switch and simply churns in an endless motor spasm. Does anyone know if there are diagnostic tests you can initiate from the front control panel to actually see where the problem is with the door open?

Purchased a new Electrolux Refrigerator, dishwasher, microwave, washer and dryer in 2011. A year after purchase the refrigerator started breaking down. First the icemaker, then cooling/freezing, then the ice maker again. The unit was determined to be a lemon. Electrolux agreed to replace the refrigerator, and assist with repair cost. They replaced the refrigerator, and took the old one. When we asked for assistance with the cost of repair they demanded the serial/model number sticker and the original bill of sale. They were given both for the replacement. A year later the replacement refrigerator developed a pinhole in the back and began leaking water. We have now been dealing with getting a replacement for six months. At first they said they could find a replacement in our area. The appliance store that replaced the first one has a new one in their showroom. Then they said they would refund the money spent but demanded the invoice/bill of sale. We did not purchase the second refrigerator they replaced it. We do not have a bill of sale. Now they are requesting letter stating the problem, and that I take the serial/model plate from the inside of the refrigerator. When I said it is unlikely that I will be able to get it off in one piece, the representative said she knows that. All correspondence we have had with them contained the model number including the last letter on June 4, 2015. Yet, I still have to do the impossible to move to the next step. I am afraid the next step will be just another road block.

6 Appliances, 12 problems, expensive solutions: We built this new home about 5 years ago. Its just the two of us and our dog. In the past 5 years we use the home about 7 months of the year. Every single appliance has had problems, too many to outline. Some of the problems Electrolux has no fix for other than expensive parts to fix parts that they knew did not work. More problems are on the way, as our microwave has stopped rotating and our freezer is making a funny noise as well as the fan in the convection oven is making sounds that it did not make before. These are all top of the line appliances that should last more than a couple of years of use. However Electrolux does not agree or care. I am going to start a class action lawsuit in Canada against them, my email is **. Write me if you would like to join in.

When I moved into my home in 2015, I bought a suite of Electrolux appliances: french door refrigerator, dishwasher, range. The refrigerator is so poorly designed that I had it serviced 5 times in the first year for faulty icemaker in the main part of the refrigerator. Every time you opened the door, it warmed up and the ice thawed a bit and froze solid. 5 years later, the compressor died, and I have a pile of junk. The range oven doesnt heat properly, the dishwasher stinks inside, all the appliances came with heatshrunk plastic on all the surfaces that stripped the finish off when you removed it, the doors of each appliances had dents. I am disgusted with the lot, and have no recourse but to continue using them until I can afford to replace them. I am so sorry I wasted my money and my confidence in what I thought was a good brand. Dont be fooled by a pretty face!

We purchased a front loading dryer approximately 3 years ago. Right after the 1 year warranty expired, the dryer began having char issues with the vent screen in the back of the unit. I can only run the appliance on delicate unless I want my clothing to have char marks and holes. I have lost thousands of dollars in clothing, not to mention the increase in my gas and electric bills.

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.

I have a microwave that has a broken door. I have an extended warranty and have been back and forth with Electrolux trying to get the door repaired or the microwave repaired for almost 4 months already. Ive been assigned 3 different authorized service providers that did absolutely nothing but make me take days off from work for nothing. The corporate sector has done nothing to help.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

We bought an Electrolux gas stove less than 3 years ago. In less than two years, the enamel on the inside of the oven was flaking off where the racks go. These racks are on gliders so if you are cleaning the oven, its pretty much the only time the whole rack gets moved in and out. In other words, the rack stays in place but the shelf itself can glide in and out to remove food. I noticed 3 spots chipped off about 8 months ago after I cleaned the oven and was putting the racks back in. I wrote to Electrolux and sent pictures to them. They sent me back an email saying they had a technician look at the pictures and he determined this was normal wear and tear. So I sent them a reply stating that my last two stoves were over 20 years old, the racks were in and out of those stoves many times and all the enamel was still in place when I got rid of the stoves. This was a manufacturer defect and I would like this fixed. The liaison from the CEO then called me and told me the same thing that their reply email stated and again I told her about my last two stoves never having this problem. She then offered me 60% rebate to buy another Electrolux stove because they cant replace the inside of the stove. I told her, No, I want all my money back so I can go and buy a stove that will last. I had read online many people were dissatisfied with their stoves for the very same reason I was complaining. Also the front right burner doesnt light right away, another complaint from others. When it finally decides to light you get a loud fffumm and a huge flame shoots out of the burner. Now, the other day I cleaned my stove and the next morning I opened the oven to wipe the ash out and in the bottom of the oven the ash was rust colored. I thought that was weird but figured it was the grease that had spilled over before I cleaned it, but once I started wiping it out, I noticed the bottom of the oven is actually rusted and pitted all over. This is not normal. As I see it, the enamel is breaking off when the oven is cleaned. The front of the stove where the knobs for the burners, where it tells which burner is for each knob is all worn off. This is a very expensive appliance with shoddy workmanship! Now Electrolux is telling me they will give me 50% back to buy another one of their stoves. I would never spend that kind of money, and this was the most expensive stove in any of the places we looked. I thought I was paying for a good brand, a long time name in the appliance business and would stand by their product. I will never purchase another Electrolux product again.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

We purchased a washer dryer set 1 year ago. The steam/water valve on the dryer failed 4 months ago and after the load is dry the water continues to stray into drum, filling it up with water, runs into drawer and floods floor. We had it fixed by the appliance store technician. The valve has now failed again. A tech is coming out again. Has anyone else had this issue? Model # EFME517SIW0.

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

Purchased Electrolux fridge model EI123BC361IS in 2010. Yesterday noticed not cooling. After troubleshooting it was determined light switch not functioning which resulted with bulbs (4) staying actively lit after doors closed. The bulbs super heated fridge causing internal temp to read 99 degrees. The heat from the bulbs melted a hole in internal plastic wall exposing styrofoam insulation. Partially melted another hole over another light. Lower bulbs turned sockets dark brown and also began to melt plastic there as well. Contacted customer service said machine not under warranty. No kidding, I told them not really interested in warranty, I wanted to let them know it poses a fire threat. Their response was to advise me to call a technician and examine it. I suggested to them they should send out a representative at their own expense and forwarded photos to them. Did not get the impression they really care and were not very helpful.

Love my Electrolux microwave. It is super quiet. We always have to check to make sure we started it. Looks great with the rest of our Electrolux appliances. Only thing it's missing is a shortcut feature for bacon. Just found out if you touch a number, it will start automatically without pressing start. Really easy to operate. The vent is quiet as well, unless you have it on high. Which is still quiet compared to others. It was a bit difficult to install when we removed our old GE Profile microwave. It definitely took more than 30 mins. More like 1 hour and a half. The space inside is huge. You can't go wrong with this one.

After installing the fridge in my newly built home, it leaked and ruined a portion of my new hardwood floor. After seven months of jumping through numerous hoops to provide documentation, receipts, photos, statements etc, they refused to take ownership or reimburse the $2,000.00 in repairs. I sent several letters, emails and left phone messages with customer service while waiting for their response and no one ever got back to me. This is, without a doubt, the worst customer service I have ever experienced and I will never purchase another Electrolux product. My son is building a house and he is steering clear of this company as well.

Refrigerator icemaker quit after a few months. Several months later, after checking online, I found that the lines can freeze, so I took a hair dryer to it and it now works fine. After only two years, the interior lights would stay on. Now they stay off. The company refuses to do anything about it. I would expect ten years out of a major appliance....not two years!

Purchased the top of the line icon series. Have had repairs to all but oven. The refrigerator still freezes veggies and the cook top high temp burner still will not light. In my opinion the products are junk.

If you are interested in purchasing a self cleaning oven that you must clean before using the self-cleaning feature then purchase an Electrolux electric free standing stove... I purchased it in February of 2014 and had problems with self-cleaning from the beginning... Customer service says the stains that remain are cosmetic, therefore, they cant do anything... Oh yes and they also sold me a 2012 model which Electrolux says is legal as long as its boxed, hasnt been used blah, blah, blah... Run, dont walk away from purchasing this stove...or if you are looking for good customer service and appliance policies, dont expect satisfaction.

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

My husband and l completely remodeled our kitchen 5 years ago and wanted top of the line appliances. I thought by buying Electrolux appliances, l was making a good choice but soon realized l got rid of better appliances than what we had bought. I had always had Whirlpool appliances before and never had repairs. I have had problems with all four appliances and most recently am facing major repairs to the frig and microwave. I already had repairs to the dishwasher when two pumps had to be replaced and the range required a new circuit board. My extended warranty ended in March of this year so the expense will be on us not to mention the aggravation of getting top of the line appliances repaired AGAIN. I plan on contacting the company but according to the other complaints, l doubt if Electrolux will be of any help.

Have had my refrigerator since February. Now on its 3rd service call. Thank goodness I took out the extended warranty. Personally Electrolux can come get this piece of!! Two for the ice maker and one for the freezer, would not keep cold. Needless to say the whole back coil needs to be replaced and the refrigerator is only 6 months old. This will be the last time I listen to an appliance salesperson. Should have gone with my gut, but the salesperson was really pushing Electrolux and how long the company has been in business, etc. Whirlpool, Maytag, Samsung, LG anything but Electrolux!!Updated on 11/27/2016: When shopping for a complete kitchen set of new appliances, sales person kept recommending Electrolux. Spent $6800, Icemaker broke within first 4 months. Had to take off work to get it fixed. Now same problem with ice maker 7 months later. Also after having refrigerator 6 months bottom freezer coil unit had to be replaced, freezer would not freeze anything - then dishwasher does not dry dishes even with drying agent. Microwave/convection oven shorted out on Thanksgiving day after first use of convection oven. Have had these appliances since 1/14/16. Electrolux should be ashamed. Luckily I purchased extended warranty for refrigerator and dishwasher so Im good for three years with those. The quality of product is very poor compared to my 13 year old appliances I had. Very, Very Disappointed especially how much money I spent. Will look at reviews before I purchase anything else. Electrolux should pay me for my time off from work having to get these repairs taken care of.

I did a kitchen reno 3 years ago and through lots of contemplation on which manufacturer to purchase our appliance package from, we chose Electrolux. We purchase the wave technology fridge and Induction stove. We could not have purchase any higher end of a product from Sears other than the GE Profile package, but they did not release an induction cooktop at the time. WHAT A MISTAKE!!! The stove has had several service calls as one of the burners has no heating intensity. The service people that have been coming out have no clue what they are doing and cannot fix the stove. They basically say it is normal. Still working on that problem to get it rectified.We also noticed our laminate floor was swelling a few weeks ago and after investigating the possible cause, I pulled out the fridge and sure enough the floor was all damaged and stained with rust. I had Sears service come to investigate and the end result is it cannot be repaired as it has a manufacturing defect. Seems that Electrolux just happened to not design the fridge with any insulation at the back of the fridge. WOW! I purchased the Extended warranty from Sears due to the cost of these High End appliance and the high cost to purchase.Well that fell flat on support. Sears has offered a credit of $1170.00 toward a purchase of a new replacement fridge as my compensation for the NO Lemon policy on the warranty. Not happy with this result, I contacted Electrolux customer service and asked to speak with a Manager. I was bluntly told that there was no further person to talk to and that Electrolux does not care about any issues after the initial year is over and it will be impossible to expect any input or assistance to replace the fridge that was improperly designed and built! Unbelievable... I am now going to be financially burdened with a $3000 plus cost out of pocket!! What a kick in the teeth after thinking if I purchased High End (JOKE) product, it would pay off.It is looking like I will have to replace my fridge and will now have mismatched appliances in my kitchen, especially since it will not be an Electrolux product. That would be a cold day in Hell!!! I cannot believe what Electrolux is pulling off here. I would be willing to start a class action lawsuit if we could group enough people together to fight this company for selling Improperly manufactured product and not owning up to it.

Electrolux customer service is terrible. The Electrolux refrigerator we bought malfunctioned shortly after it was installed. They’ve failed to promptly repair it and their customer service people have hung up on us, lied, kept us on hold for numerous hours - all while insisting they are doing a great job. Don’t believe them. Nothing fixed and no end date in sight.

After 6 months, my Electrolux gas dryer stopped working. Relieved it was still under warranty, I contacted Electrolux. That was a week ago and my dryer is still not repaired. The hold up is that the 2 lb part that the repairman determined was needed is in North Carolina and I live in California. Electrolux has refused to expedite delivery and has sent it via UPS SurePost which will take 8 days. This costs about $10 vs the $37 2-day UPS services costs. More disturbingly, after much insistence on my part, Electrolux agreed to send it via 2-day UPS service but then did not do it. I have wasted so much time and energy trying to get through to Electrolux customer service agents and then trying to get information out of them. They have gone back and forth telling me stories about the shipping details. Escalating to supervisors has been useless, they, too, make general statements such as, I understand how frustrating this must be to not have your dryer for a long period of time. The lack of real interest in customer service is shocking and I will never be purchasing Electrolux again. Just wanted to warn other consumers.

My husband and I are very disappointed with our Electrolux French Door Refrigerator! We purchased one in 2009 and paid $4,300. I thought with that price, it should last at least 10 years. Well, after a year and a half, the ice maker broke. Good thing we purchased the extended service warranty for 5 years. Repair man came and replaced the ice maker. Couple months later, it broke again. Called again. Broke again, and again. So finally in 2012, Electrolux gave us a new refrigerator (same model) for a replacement. It worked until late 2015 when the ice maker started acting up again. Water started leaking behind the ice maker, on the back wall of the fridge. And after a while, the water freezes up. I knew my warranty is over so I thought Id live with it. I always had a towel where it leaks so it wont get all over the fridge. Its terrible and embarrassing. Everyone would ask me why I have a frozen towel in the fridge and I would always reply DO NOT BUY ELECTROLUX. About 2 weeks ago, a piece of hard plastic and styrofoam came out of the ice maker while I was dispensing ice. Like, what the heck is it and where did it come from?? Then last Friday, the fridge totally died! I called every technician in town but unfortunately, nobody couldnt make it until today, Monday (weve had no fridge for 4 days!) Diagnosis: the control board is burnt out and it melted! Cost of repair: $522! This expensive fridge is a piece of junk! I am pissed and Im trying to get Electrolux pay for at least the parts. Lets see what happens next. But I will never buy Electrolux again.

Ice maker never worked, now fridge doesnt work. $3000 fridge never worked from day one. Now I will only get 100.00 back in a lawsuit. Shame on Electrolux. DONT BUY FROM THIS COMPANY. Throw the appliance in the trash where it belongs.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

I have had the Electrolux dishwasher less than three years and it has failed twice. The first time cost $200 after just over a year of service and now with a pending repair bill of over $700. That would make the dishwasher cost over $2,300 for less than three years of service. The Electrolux customer service said it was my problem and they wouldnt fix it.

We bought a refrigerator in November 2018, needed to change the whole complete cooling system in February 2019, and we are now waiting for a technician in August 2020 because our food is freezing. Very bad customer service, hard to reach someone: tried to called a lot of times and was told by a machine to call back because the lines were too busy. When I reached someone, VERY rude, she didn’t seems to want to help me. The date for a technician was 1 to 2 weeks after the call. Very far when you got 4 kids to feed and food is wasting everyday in the expensive fridge that we bought 2 years ago. Very very disappointed. I do NOT recommend this brand to anyone.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

Our front load Electrolux washer that is 7 years old gave us an error code of E53. Called Electrolux and was told it was the motor control. Ordered the part and still didnt work. Talked to Electrolux again and was told we needed the main control board too. Ordered that part as well. Got it and now the washer locked the washer door and still doesnt do anything but power up and power down. Called Electrolux to see if they would either refund the parts back to us if we sent them back OR send new parts as it seems one may be faulty. They told me they couldnt refund parts nor send new replacement ones as we were not a certified installer. We were never informed that when we ordered the parts. They wont stand behind their parts or issue a refund. All they want to do is send a technician. There are only 2 parts for the electronics that can be replaced. It isnt rocket science and not a hard thing to install. I rebuild computers. It is crazy they wont stand behind their product or send replacement parts or refund. Now we are out $350 and have to break the door to get the clothes out of the washer since the door wont unlock and STILL go buy another washer. BAD SERVICE. BAD PARTS. BAD COMPANY.

Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

We have had an Electrolux dishwasher for two years. It worked great until last week and started leaking. I called Electrolux and they stated it was not under warranty, which I knew, and they could send out a repairman. There would be an $89.95 upfront charge which would go against the labor. It was a minor repair on the drain line that took about 10 minutes. However, I had to pay another $87.02 for labor and parts. The $89.95, according to the technician, was a trip charge only. That was not how it was represented by customer service. I called back and talked to a manager that said maybe the rep I had talked to had stated it incorrectly, duh, and that they would educate them to be more specific. It was an intentional misrepresentation in my opinion and they should have know better. I could have called a local company and gotten it done much cheaper.

I purchased a new home and bought the extended warranty from Electrolux for the appliances. Within the first year, my microwave broke 4 times. On the final time, I was told the microwave would be replaced. My microwave broke over 3 weeks ago, and initially customer service said someone would get back to me within 5 business days to approve the replacement. When I didn’t hear anything for 10 business days, I called them back. I was then told to give them another 3 business days.When I didn’t hear back AGAIN, I called them and was told that these things (meaning replacing my microwave) takes time and I should be patient, and that I could possibly be without a microwave for 2 months. Does that sound acceptable?? What modern home can go without a major appliance for that long? Their customer did not care. I spoke to a supervisor who was not helpful and kept repeating the same phrase, “I understand your frustration.” However he was not offering any solutions to my problem. He did, however, tell me that if they had to ship my microwave then I am financially responsible for the shipping and installation. If you are reading this before you purchase an Electrolux or Frigidaire appliance (Electrolux provides the extended warranty) please DON’T purchase. If you have an issue with your appliance then you will regret you spent the money. Their customer service and appliances are horrible. BUYER BEWARE!

We bought a side by side refrigerator in the summer of 2012. Upon delivery and install the ice maker was spewing out ice - crushed and regular ice all over my kitchen floor. We had to call a service person in to fix the problem. We had to call back a week or so later to have the machine fixed again for the same problem. At this time we realized we may have bought a lemon and added an extended warranty. I called for a part that had broken inside of the door at which time Electrolux said that they did not supply a warranty for that item. I read that they use refurbished parts also to repair their appliances. Someone should have told me this or I wouldnt have bought the warranty. The service call last year was just under $100.00 which I refused to pay since we had just bought it.I requested a refund from my extended warranty that went into effect August 7, 2013. I paid $185.90 and will only get $122.74 minus the $18.59 administer fees bringing the total refund to $104.14. This is crazy! I wish I had done research on this product, but didnt have the time. I will go to Lowes and let the service reps. know that this is a lousy brand and dont recommend it to their clients as well as writing a complaint on Lowes website.

Never buy an Electrolux side-by-side refrigerator with a water dispenser and ice maker. We bought one in 2011. After the first year, the water dispenser began to function erratically (the water wouldnt stop running). Over time, this problem cascaded into a myriad of problems that caused the entire unit to fail. We had paid for the extended warranty, so Electrolux replaced it. But now, the replacement unit has the same problems! Were reluctant to start the repair process, fearing this unit may also self-destruct. Our only option is to again pay $800 for the extended warranty but a good product should not require customers to endlessly invest in warranties. This product seems to have an inherent defect that the company has failed to fix. Save yourself this grief and buy some other brand of refrigerator besides an Electrolux.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

We had to create space on our kitchen counters and decided to use the area above our stove. We had the small cupboard presently in place cut done by a few inches, removed the old range cover, and installed this microwave/ convection oven. Because of the convection oven, we are able to have three ovens at that location. We have a GE double oven with the control board on the front. Sometimes we use on of the stove ovens as a warmer, which we do have the space to add.

I will pitch in with a control panel complaint too. I had to replace panels or boards, and the clock control. It cost me about $1,000.00 to get it sorted. This on a range less than 4 years old. We expected it to last at least 8 years. And it was expensive. The repair folks indicated they see a lot of condensation problems. Electrolux hasnt got a handle on this. I contacted Electrolux and they initially seemed helpful, but they were just stringing me along. They said they would give me a reduction if I bought a new one. Right! I cant hardly afford the repairs on the one I have let alone spending another 2 grand on a new range. Stay away folks, stay away!

We purchased the Icon freezer/refrigerator separate units with trim kits with all the bells and whistles!! The refrigerator hasn’t been working for 11 months and now Electrolux has offered a 25% discount on a replacement when this unit is not even 3 years old! Will not purchase Electrolux again and have spent 10 days off work for technical support to fix something non-fixable! Electrolux doesn’t stand by their products!

I hate them! We have had them for 2 years and we have had nothing but problems, and the repair man and I are on first name bases! Last week, he was here to replace the heating elements. Today, I washed 4 loads of laundry and just put the 5th load going and noticed the screen is blank but lit up. The machine is working so far, but its not done yet either! We saved and saved, and spent $1200 per unit for this! Never again! We had a front loader before and it was fine. We have a large family, 10 kids and 2 adults, so it gets used a lot and we were told this would be the perfect machine for our family. This turned out to be the biggest mistake we have ever made! I have been sure to tell my friends and family this also! We are friends with he people that sold us these machines and I shared my complaints with them as well. I will only buy Maytag and top loaders!On top of the current problem with the washer screen, it also leaks in the front and has now rusted the front of the machine because of this. A zipper took a very small nick in the rubber gasket. This by the way is the second gasket we have had on this machine and looks like number 3 at $125.00 per gasket will be on it again! I cant believe the price we paid for these in the beginning and now with repair bills. Im very unhappy!

We purchased an Electrolux Slide-in Induction Range 3 years ago. It has been brilliant and we LOVE the induction technology. Induction cooking is best weve ever experienced. However, it suddenly stopped working and required an $800 part to fix. Turned out the part didnt solve the problem and Im on the hook for the part and still have a stovetop that doesnt work. Electrolux originally said theyd try and help with repairs but have since said no, told us to buy an extended warranty and basically said it was our choice to purchase the part or not. I wouldnt buy any product from this company, based solely on their abysmal customer service. When you spend over $3000 on a product, you expect it to last more than 3 years and companies that require you to purchase extended warranties clearly dont have much faith in their products.