Subject: Your Kitchen and Laundry Equipment in Hotel Dar Al Ghufran Makkah.This is to bring to your kind attention that Dar Al Ghufran Hotel Makkah, is one of the 5 stars hotel in Makkah, Saudi Arabia. We have purchased the entire kitchen and Laundry equipment, required for one 5 star hotel use, from Electrolux, through your dealer in the kingdom of Saudi Arabia, Chbib Trading Co Ltd. The purchase amount was over five million riyals. Now the equipment are over a year in use and we have few machines, i.e., dishwasher, flat ironer, meat bone saw, went out of order and Chbib was called in for check or repair. It is with regret to state that your dealer has no spare parts available with them what so ever, in order to get the machines repaired.They had to place order for the same and we have to wait until they receive these parts and the waiting period is more than a month. And that too when the equipment under warranty? Now the dishwasher is o. Again and we dont know how long your designated agent will take to bring in the spare parts when the warranty period is already over. (One year).Again dish washing machine still is out of order from 20th December till now, only due to spare parts (Frequency Inverter part # OL2601- Model # WTM 140 ERB). After long time, your dealer received the parts and now last four days they are trying to fix, but they are facing some complications with new part installation / parameter, and dish washing machine still is out of service, and I requested to Chbib provide us alternative solution to run the operation.And we buy new meat bone saw of different brand because when saw was out of order (only motor was burnt out) and your dealer was taking long time to repair it, more than two month. What is the solution to get the fast service from your dealer and we want to direct dealing to your company to get the spare parts with in minimum period. Would you imagine this how we will run the operation?This time we feel so sorry for Electrolux Company that we purchased equipment from this company, never the less; we sure will have to think twice before buying any equipment from your company (Electrolux Brand) for our any future properties coming up, or even to recommend your brand to any future Hoteliers.We eagerly wait for your response, if this is the kind of service, after sales, your company and brand provide to your customers.Once again we express our regret to have been associated with your brand.

I was extremely excited to buy a set of supposedly quality washer and dryers made by Electrolux last year in March 2015. We purchased them from hhgregg in Lakeland, FL. Less than a year later the washer made a funny screeching noise and would not fully spin all the water out of the clothes. So thankfully it was under warranty being it was less than a year old. They sent a technician to look at the washer. (He was very nice) He said it was the drum and can order a new part and when it comes in we will come back out and replace it for you. He called in the repair, we were told it would be in the next week on a Monday. So Monday comes and goes. We called and they said the part didnt come in, it will be another week. This is extremely frustrating being we have a new born and have been washing clothes at a laundry mat and a neighbors house. SPENDING MONEY AT LAUNDROMAT!!! Finally after over 50$ in coins spent they came out on 03/15 and replaced some parts. Not only did one of the guys come to our house coughing and hacking all over the place they left scratches on the front of the washer!!! So guess what??? My baby gets a cold, no one is sick in our house and still she is fighting it. Im so upset at this whole ordeal. So even worse!!! TODAY the washer starts making the same sound, this time I recorded it on my phone to show the technician. About less than a minute after recording the spin cycle which is the last cycle... I walk out to the kitchen which is right off the laundry room, I start to smell smoke!!! Like something is burning! I go back into the laundry room and theres smoke coming from the damn washer. I panic and hit cancel, run to the living room, grab my daughter and my phone, run outside and called my husband who called the fire department. The fire department just left and my husband is the phone with hhgregg since our warranty ran out on 03/28/2016. They said OH WELL! My house would have burned down if I didnt hit cancel. We did purchase an extended warranty through hhgregg so we will see what happens. I am terrified to use these machines! I have pictures, video, and a report from the fire department. I will keep everyone updated. I no longer want these machines in my home. I will be returning both units to hhgregg even if we just drop them off. We are being handed back and forth from hhgregg and Electrolux at the moment. This was a very scary event today and we are being treated like no one wants to touch the washer because it caught on fire. Cannon Appliance Service said they want nothing to do with the repair anymore, call hhgregg. We are being told they have to come out and look at it and make sure it wasnt OUR FAULT their machine caught on fire. Thats where we are at, they are coming on Monday 04/04/16 to check it out. The fire department put the washer outside on our driveway. I have a video of the washer and you can actually see smoke starting to come out of the machine which I didnt notice till I watched the video just now.

DO NOT BUY Electrolux EI32AR65JS (similar to EI32AR80QS and several other model numbers) OR THE COMPANION FREEZER. The cooling system failed on my unit within 6 months. I have been without a fridge for over a month. This is not just a slight risk, but almost a guarantee based on the amount of feedback on the internet. No coverage for lost food. No time limit on how long the repair can take. No extension of the warranty for the repaired unit. Will not even replaced the already hacked up unit unless it fails two more times. I wish they had categories for customer service and quality in this review form. They would both be 0 stars. I am seeking other customer of this product to form a class to take action against Electrolux.

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

The Electrolux fridge ice maker is the worst I have ever seen. They have been out to my house 3 times and the icemaker still does not work. The customer service is horrible. Electrolux makes a poor product that is subpar. Save your money.

We purchased the ICON Electrolux kitchen suite for our new home. From the outside, the appliances are beautiful and appear to be built with quality. However, this was not the case at all. Of the five appliances in our kitchen (refrigerator, dishwasher, wall oven, 6-burner stove and microwave), four of them have issues. They are less than two years old and have too many problems for this to be a top tier appliance. Refrigerator has dents on front panels from the stainless steel overlay attachment seen when you stand at a distance. The freezer drawer does not shut level. Reported this when we first moved in. Company came out and said there was nothing they could do to fix this. They blamed it on the leveling of the kitchen floor. Not so because quality of home build we have no complaints. The wire drawer in freezer pulls out crooked and often comes off track. The ice maker takes too long to make ice and makes a very loud noise when ice is dispensed from the door. The dishwasher panel lights flicker on and off. We have to hit the panel to make them stop flickering. The time clock that reflects on the floor in the kitchen stopped working about 5-6 months after we moved in and I called them to fix it and they said it was not covered because that was cosmetic. Also, the inside rubber seal has come off several times. We have to push it back into the grooves. The gas stove does not light with the starters. I have to turn on two burners. So the fire from the other burner lights the gas from the burner that will not light. The oven cooks noticeably uneven. We have to rotate our pans in the oven for the food to cook even. I may be forgetting a couple of things. But these are too many issues to have with top of the line appliances. I called customer service several times to have issues addressed. Unfortunately, we only had a one year manufacturer warranty and when you are moving into a new house with a very busy life this time flies by and then you are stuck with covering issues with an expensive extended warranty that may not even cover all the issues. Very frustrating!! I have purchased a used basic Kenmore washer and dryer for $300 and it lasted 15 years without one issue. Electrolux is a waste of money.

Four year old Electrolux French door refrigerator/freezer model #EI28BS65XS6 is sweating and rusting on the rear panel, mainly around the upper right hand corner behind the ice maker. I purchased a Rear Panel Kit (part #5303918657) for $199.98 + tax from Electrolux, who stated in an email to me that this ...kit is the only fix for this issue. Unfortunately, the kit includes a huge, thick, black pad that covers the entire rear panel of the refrigerator except for the vented area at the bottom. The water lines to the ice maker have to run over the pad.Unfortunately, the refrigerator will no longer fit in its customer enclosure, which Electrolux has informed me is my problem, as they will not be able to meet any requests for a replacement model, as the warranty for your current model has expired... I am guessing that Electrolux forgot to put insulation in the rear of the refrigerator. They apparently have not notified their customers of the issue either, as I only learned of the problem when I pulled the refrigerator out to clean it. (The ice dispenser quit long ago as well, but thats another story.)

We love our new dishwasher! The various configurations all work well and the spray heads and the delicate wine glass holders are very special. We are even washing our precious Steuben glasses in the new washer. Not a streak in sight!

I purchased a new French door refrigerator in 2009. Since then I had the ice maker repaired or replaced several times and actually replaced twice. I still have problems with the unit. Originally the ice maker was a major problem. Now after having received the third unit the water dispensing mechanism is not working. You would think that after paying good money for a French door refrigerator, that it would last for at least 5-10 years problem-free. I will not buy from this company again.

After 6 months, my Electrolux gas dryer stopped working. Relieved it was still under warranty, I contacted Electrolux. That was a week ago and my dryer is still not repaired. The hold up is that the 2 lb part that the repairman determined was needed is in North Carolina and I live in California. Electrolux has refused to expedite delivery and has sent it via UPS SurePost which will take 8 days. This costs about $10 vs the $37 2-day UPS services costs. More disturbingly, after much insistence on my part, Electrolux agreed to send it via 2-day UPS service but then did not do it. I have wasted so much time and energy trying to get through to Electrolux customer service agents and then trying to get information out of them. They have gone back and forth telling me stories about the shipping details. Escalating to supervisors has been useless, they, too, make general statements such as, I understand how frustrating this must be to not have your dryer for a long period of time. The lack of real interest in customer service is shocking and I will never be purchasing Electrolux again. Just wanted to warn other consumers.

Bought a kitchen full of Electrolux Products. Ice maker in frig has never work and 6 repair visits that has not changed. Drawer Frig has had the wire harness to the control panel replaced twice. Dishwasher has stopped working 3 times and all the program lights flash. Turning the power off for a day will reset the control panel for awhile. Am sure that wont work forever. Electrolux knows their ice maker design is bad. How many upgrade kits does it take to figure that out? The repair man that Elextrolux sends is never on time. Today he was going to be here between 10:00 and 2:00, arrived at 4:30. Products and service are terrible. When you contact Electrolux for warranty service, they ask you to take a survey and give ratings. If you checked the box to have Electrolux contact you, dont wait too long, they wont be calling. Do yourself a favor and buy another brand.

Loved this fridge when I bought it. But it has needed several repairs and now the side is breaking out in rust spots! The water line freezes, and that has repaired and replaced. The whole freezer side door has been replaced. It is 10 yrs old now; but, the problems started about 6 yrs ago.

My husband and I bought an Electrolux refrigerator (model #EI27BS26JS8) is August 2012. It is now on its 5th repair! Certainly happy that we bought an extended protection plan. Would never buy another electrolux product. Obviously, a new design is warranted.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

We purchased our Washer Dryer set less than a year ago. Already it has broken down twice. Both times, a bolt that holds the pulley to the back of the drum has loosened itself causing the pulley to cut into the drum housing and cause leakage. When contacting Electrolux the first time, the repair company they sent made 4 trips out to repair the unit, and we were without a working washer for several weeks. This time they dispatched a company that came out to assess the problem and then returned several days later to make the repair. They showed up at 8:00 pm on a Sunday night, and it is now 11:23 pm and it still isnt back together.To top it off, the repair person just informed me that a wire inside the machine was damaged and he will have to order a new one and return again. Electrolux has told us they will not replace the machine as long as their technician says it is repairable. I am very disappointed. For what we pay for these high end appliances, customer service is a joke. I live 35 miles from the nearest laundromat, and this is a total pain in the ** for my family of four... We have had to resort to hand washing my childrens school uniforms daily to get by and Electrolux seems to feel we arent entitled to a product that performs as advertised. I hope someone files a class action suit. I will never purchase Electrolux products again. Frigidaire has destroyed what was once the best brand name in the business.

All our appliances in the kitchen are from Electolux Icon. In the first year our microwave oven broke down. A few months later our refrigerator did the same. Now our dishwasher is on the fritz. In less than 3 years we had three product failures. I contacted Customer service a number of times and the only solution they advised is to purchase a service plan. The product is very attractive, a bit costly and not reliable. My argument with Electrolux is that service plans are good for older products. As a consumer I should expect 5-8 years of quality performance before we need to service. It is evident that these products are not made to last but heavy dependency on service plans as a solution.

I purchased all 4 appliances: the refrigerator, the stove, the dishwasher and the microwave. Ive had issues with all of them. I am not exaggerating when I say I had 22 repairmen come out to fix my refrigerator, including their own engineer who flew out and spent 8 hours and even he couldnt fix the problem. Very sad! There was issues with the ice machine and sliders which left the freezer door open for I dont no how long and the light comes on when it wants to. The stove has stopped working, so of course we had to eat out on Thanksgiving and Christmas and its still not fixed. The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; Ive given up on having clean dishes altogether. What Im saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. Its been a nightmare since I purchased my Electrolux. I dont mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration. I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because Im living it. I’m stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Dont walk away from deciding if you want to purchase an Electrolux product: run away.

I purchased an Electrolux Wave Touch Standard Depth model EW28BS85KS5 a little over two years ago. After less than a year, the Temp Perfect Drawer seized up and could not be opened. I worked with Electrolux rep to get the repair and all was covered under warranty. Either while I was waiting for repair or shortly after the repair was completed, I was contacted by and ESA representative and offered, for a price of course, an extended warranty. The representative was fully aware of the issues I had with the drawer. Since my confidence level in product quality was now low and believing the extended warranty was as comprehensive as the one year warranty, I purchased the extension. It has been a little more than a year and the drawer has the exact same issue. I contacted ESA to advise them of the recurrence. They advised me that the warranty does not cover the drawer. Only functioning parts of the refrigerator that maintain the cool temperature, the ice maker and the water dispenser. I have tried working with them, but to no success. I do not appreciate a product attribute that is designed to last only a year. I hesitate to spend the money to have it repaired again because I fear next year I will have to have it repaired again. I would not recommend this product to anyone.

I purchased a Frigidaire electric range 2 1/2 years ago. The oven suddenly died. After removing the back of the oven I found that the Electrolux board and wiring harness had arced and shorted out my oven. There is no evidence as to what caused the arc. I was advised by a technician not to replace the parts as it would likely happen again. I now have to purchase a new range and it will not in any way be manufactured by Electrolux

We have a whole kitchen set of Electrolux Icon appliances. Purchased in 2014. The first to go was the induction cooktop in 2017. We purchased a new one to match the rest of the appliances but the top is very dark and hard to read the display. In August of 2019 the dishwasher leaked and ruined our kitchen island and hardwood flooring. Total bill luckily covered by insurance was $30,000. The dishwasher itself was very poor quality. We had to rinse and scrub our dishes before running through the cycle. We changed brands and new dishwasher much better. Hi Now the refrigerator has rust on the inside on back panel. We’ll need to replace that. Two of the plastic drawers are broken. This will cost approximately $800 after shipping etc because we have to purchase the whole drawer and railing system etc. Outrageous!! These items have been treated very gently, only two people in the household. Very disappointed in the quality of these items.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

We bought a counter depth french door refrigerator with the ice maker in the door. From the very beginning we have had trouble with the ice maker. They repaired it twice and it still did not work. The last time my husband called, they said they needed to order a part and we never heard from them again. We finally unhooked the water to the fridge. When Sears sent their extended warranty offer, I wrote them a letter and told them that I would not buy their warranty due to the fact that the refrigerator was not repaired by Electrolux, and Sears did not assist us in any form, so why would I purchase an extended warranty. Now, the seal on the freezer failed. We have never gotten any satisfaction from Electrolux or Sears concerning our refrigerator. So today when I went out to buy my new cooking range, I absolutely ruled out Electrolux. I will never do business or buy an electrolux product again.

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. Were left with a defunct fridge freezer. Dont make the same mistake we did. Buy from a different manufacturer.

We have a very big Electrolux fridge at our parents' house. We've had about 3 different refrigerators in the past 25 years and hands down it's the best we've ever had. The freezer is so cold that it takes less than an hour and a half for tap water to become ice. It's even colder than my ex's heart, LOL. The fridge itself is also very spacious. We never run out of space for food considering the fact that my mom has a tendency to hoard food in the ref for weeks. Everything stays nice and fresh when it's put inside our Electrolux fridge. Being that Electrolux is not really a popular refrigerator brand here (or anywhere I think), I would definitely recommend others to give it a try. You won't be disappointed!

I am writing about Electrolux EW28BS85KS5 French Door Refrigerator. This refrigerator was a replacement for the Generation One that had the terrible problem with the ice maker and was subject of a Class Action Lawsuit. My was replaced before the Class Action even started. After many many stressful conversations with Electrolux, they made me buy an extended warranty after the fact and replaced my refrigerator with this is one. I have had this fridge now about 5 and a half years. This fridge started to have temperature problems in June of this year. The temperature of the freezer and also the fridge would go haywire. It would go up then down a bit, then up to high with the alarm sounding, then down again etc. This refrigerator also developed a rusty spot on the back of the fridge where the ice maker is. Now, the rusty spot has a thick ice on it on the outside.I ended up calling out the repair company listed on Electroluxs website. They told me that the defroster is broken and needs to be replaced ($400 for the par). They also informed me that the rusty spot with the ice forming on it cannot be fixed. There is no solution for that. They called Electrolux many times and it is not fixable. They told me that I am better off getting another refrigerator. This will leak in the back, damage my hardwood floor and also cause mold to grow. Of course, I contacted Electrolux and they are no help. Nothing can be done. They cannot and will not do anything for me. I am out of the initial investment of $4K.I am shopping for another fridge. Of course, I am not happy that I have to spend $$$ on a fridge when I only had the replacement fridge for a short period of time. In my opinion 5 and half years should not be the lifespan of a fridge. Of course, I am frustrated, wouldnt you be? I am contacting the AGs office again to file a complaint. If Electrolux had the willingness to stand behind their products, it would eliminate so many customer complaints. But, they do not care of good customer service and repeat business. Too bad for them.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

Purchased a Built-in microwave and trim kit from Electrolux. Go to install trim kit and imagine my surprise to find the Electrolux name UPSIDE DOWN! Immediately call the Customer Service Line from the number on the package. They take all my info and tell me that they would send me a new one. But now 4 months have gone by and I still havent received it. So I call the same number today, only to be told that they dont handle these items or complaints, cant order me a new trim kit, and that I should go make to the retailer to have replaced.

We bought a refrigerator in November 2018, needed to change the whole complete cooling system in February 2019, and we are now waiting for a technician in August 2020 because our food is freezing. Very bad customer service, hard to reach someone: tried to called a lot of times and was told by a machine to call back because the lines were too busy. When I reached someone, VERY rude, she didn’t seems to want to help me. The date for a technician was 1 to 2 weeks after the call. Very far when you got 4 kids to feed and food is wasting everyday in the expensive fridge that we bought 2 years ago. Very very disappointed. I do NOT recommend this brand to anyone.

I bought all fridge built in with no water line connection, we notice our side cabinet and under fridge has big water damage after checking, we notice the water is from fridge, we call them. They told me to call their service company. Cost us $100. They wrote report to them and told them it is problem with fridge and the leak was from months before that why the rusting started. Unfortunately they say my fridge is one month past the warranty even their service company wrote letter and told them this problem start from months before almost from start. They are not answering my phone call. Im keep leaving massage but they not calling me back and angry and disappointed.

I bought the $3000 Electrolux ICON Professional Series Gas range because it looks great and has all the features you could want. Its been a nightmare - weve had one malfunction after another in the four years weve owned the stove and Electrolux customer services is the worst of any consumer products company Ive dealt with. I will never buy another Electrolux appliance and suggest you dont either! After dozens of attempts to solicit help with the oven, their customer service people range from clueless to nasty, and couldnt care less about getting it right for the customer. They just read their script and evade accountability. Theres obviously something seriously wrong with an oven that breaks as many times as mine has. Five issues Ive had: The first year of ownership, the oven’s glass door shattered during the self-clean cycle. The next year, the convection bake control stopped working. After self-cleaning again, the oven door locked and wouldnt open, so the power relay board needed to be replaced. Sixth months later after another self-cleaning, again the door locked and wouldnt open. This time, the authorized repairman reset the thermostat. Now theres a “boom” sound whenever I turn on the broiler, and the repairman said we need to replace two igniters. Repair costs have been exorbitant, and Electrolux has been extremely difficult to deal with. Understandably appliances can malfunction, but when this many things go wrong and Electrolux refuses to take responsibility - the bigger problem is that the company doesnt stand behind their products!

OMG!! I cannot believe that I bought a brand new refrigerator and after 5 hours I was told I needed a new one. Customer service was absolutely useless, they couldnt care less. Told me I needed a new piece of CRAP. FFHB2740PS6A. Made in Mexico.

We bought an Electrolux wall oven 5 years ago. At 4.5 years the element and fan needed to be changed. At 5 years the control panel completely died. For almost a month I chased customer service to fix our oven. I wrote 2 complaints on their website with no response. I rang the customer line over 8 times. I spent hours and hours on hold. I received two callbacks that came at a time I was unable to answer so I had to wait on line for ages again just to get through. After waiting a week for a technician to come out, we were told the part needed to be ordered and would be another week. A week later, we were called 20 mins before his arrival to tell us it would be over $650 to fix including the call out. I refused to pay this amount. The oven is only 5 years old. I was told by customer service that because it was 5 years old then parts would breakdown and that I was not obligated to get them to fix it and could find help elsewhere! What a joke! Who buys an oven to last just 5 years!! I told them that after 2.5 weeks without an oven and multiple calls and complaints and emails I would not pay this amount. They agreed to a staff discount amount, however, the part needed to be ordered AGAIN (despite the fact the technician had it in his van ready to install that day), and then once the part arrived we would need to arrange an appointment for a technician again, so another week would go by with no oven. At 3.5 weeks we finally had the technician fix the oven. After my first couple of calls, I insisted on speaking to a manager about this matter, however, despite my complaint being escalated not once was I referred to a manager. I was told at one point to go out on the weekend and buy a new oven and they would give us a $600 discount! Not only would I NEVER buy Electrolux again, I also did not have an easy $2000- $3000 laying around to buy a new oven this weekend and pay for installation! What a complete joke! Not once did Electrolux care about the customer. Not once did they make it convenient of us. Not once did they escalate my matter to a manager. This company needs a serious look at their practices and a huge overhaul of their customer service line. I told they could not transfer me to the manager because they do not have the phone facility to do so! I was also told that even if that first technician installed the new control panel he had in his van, that I would have to pay full price. Why, should I the customer, chase all of this up because they do not have the correct technology or facilities to do what is convenient and right by their customer? They are a HUGE company selling electrical goods but do not have the most basic facilities to transfer phone calls or arrange for a reduced price with their technicians. NEVER BUY ELECTROLUX.

Bought a new Electrolux French Door fridge. The ice maker did not work. They sent their authorized service technician to my home. Fast forward to 2nd service call and the ice maker still does not work properly. I asked Electrolux to replace it or give me a refund. They would not. Third visit from Service Tech., still not working. I told Electrolux I could not afford to keep taking time off work but they do not care. Fourth Service Call, repairman said door is defective. He managed to shim the new component & not tighten screw all the way & now the Ice Maker is working but, for how long??? Electrolux refuses to do anything. They are the worst and that is why I call them DEFECTOLUX!

Have had my refrigerator since February. Now on its 3rd service call. Thank goodness I took out the extended warranty. Personally Electrolux can come get this piece of!! Two for the ice maker and one for the freezer, would not keep cold. Needless to say the whole back coil needs to be replaced and the refrigerator is only 6 months old. This will be the last time I listen to an appliance salesperson. Should have gone with my gut, but the salesperson was really pushing Electrolux and how long the company has been in business, etc. Whirlpool, Maytag, Samsung, LG anything but Electrolux!!Updated on 11/27/2016: When shopping for a complete kitchen set of new appliances, sales person kept recommending Electrolux. Spent $6800, Icemaker broke within first 4 months. Had to take off work to get it fixed. Now same problem with ice maker 7 months later. Also after having refrigerator 6 months bottom freezer coil unit had to be replaced, freezer would not freeze anything - then dishwasher does not dry dishes even with drying agent. Microwave/convection oven shorted out on Thanksgiving day after first use of convection oven. Have had these appliances since 1/14/16. Electrolux should be ashamed. Luckily I purchased extended warranty for refrigerator and dishwasher so Im good for three years with those. The quality of product is very poor compared to my 13 year old appliances I had. Very, Very Disappointed especially how much money I spent. Will look at reviews before I purchase anything else. Electrolux should pay me for my time off from work having to get these repairs taken care of.

We purchased an Electrolux French door refrigerator five years ago. It is now dead, as a problem with the ice maker caused the back of the refrigerator to completely rust out. I researched the issue and saw that this has happened dozens or hundreds of times with Electrolux refrigerators. I tried to get some satisfaction from the CEO, Alan Shaw, but he would not take my call, hiding behind a woman named Rita. They did offer me a 25% rebate on a new Electrolux product, but I would think since it is a known problem, and the unit only lasted 5 years, I would get a rebate of 65-75%. I was shocked when Rita told me that Electrolux refrigerators only last for 5-7 years. I don’t think I have ever had a refrigerator last less than 20 years. I have a new slogan for Electrolux - “buy an Electrolux - they only last 1/2 as long as the competition. Obviously, I will never buy another Electrolux product and I would encourage you to avoid them at all costs. They have no interest in customer satisfaction.

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

I bought the top of the line appliances by Electrolux for my kitchen. The really pretty one Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible. Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It cannot keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!

We purchased new front loading washer and dryer this winter for our new home. 6 months of use and the washer stopped draining. Warranty service tech came out and found the drain line plugged deep inside the machine. To fix he had to remove the top and front of the machine to get to a plastic inline bowl that he said is prone to becoming plugged. We have a lab and he said we need to shake out everything before washing as the dogs hair will clog the machine. This repair is not for the amateur and if it wasn’t under warranty it would have been about $240. Can’t believe the poor design and difficult accessibility to do routine cleaning. Our dog is 8 years old and we’ve never had a problem like this. Will think twice about buying another one when the time comes.

My wife and I purchased a Condo in Sept. 2016, as part of the sale the previous owner renovated the kitchen including all appliances. We filled out the warranty cards and sent them in. In April 2017 the microwave developed a problem, The service tech that Electrolux sent out (dispatcher with service company had very bad attitude) claimed it needs a new board. Now Im told the appliance was made in 2012 and parts are no longer available (although their rep is still trying to sell me an extended warranty). Although recently installed and warranty filed Electrolux say they cant repair and refuse to replace the unit. I am upset that the units were even sold and installed with that age on them but now the warranty isnt honored... They say the customer is their priority but not from my point of view. Will never buy or recommend an Electrolux or Frigidaire product again.

We bought our Zen vacuum cleaner in fall 2016, the main selling point being that it was claimed to be the most silent vacuum cleaner in the world. Well, it was silent for the first weeks. Then, there was this loud squeaky noise when vacuuming carpets. Turned out there was an air leak around the fitting of the tube in the handle due to cheap plastic that wears out in no time. Also turned out that the two year warranty did not cover the tube, which was only covered by 6 months. Within these 6 months we had the tube replaced three times, but to what use? The construction itself is wrong in combination with poor material, and it will wear out again no matter how many times you replace the part. This flaw also applies to the built-in nozzle holders that are too weak to hold the nozzle/tube in place. It keeps falling out making noise and waking up the children. Zen is anything but the most silent vacuum cleaner. One more thing while I am at it, the buttons! They are designed for the sake of design, but are absolute useless. Lets just say that the power button of Zen combines the versatility of traditional buttons, and the tactility of a touch screen. Press it and behold, nothing happens! In short, vacuum cleaners from Electrolux may look (and sound) good at a first glance, but the quality is a disgrace for Swedish engineering.

We purchased the Electrolux washer and dryer in 2017 and immediately had a problem with it clanging and banging. We had two techs out and they couldnt find an issue. Now the pedestal drawer broke! I owned a Kenmore front loader for 15 years and never had one problem! Today I called about that part and explained that it still clangs. My husband says its a design flaw and even tho we empty the lint screen after every single use, it is escaping and going into the motor. Today they said they cant cover sending someone out again. Its beyond the time limit! Really!? Dont buy any of their products! The company doesnt build reliable products and then try to pawn it off on the consumer and blame us for waiting so long.. I said its not my fault twice they couldnt figure it out. Never ever ever ever will I buy anything electrolux! Terrible products and worse customer service! They dont even deserve one star. I would give them a negative 5 if possible!

I wanted a plain basic stainless fridge but a friend was getting rid of this Electrolux so I bought it. The red high temp light is on continuously, the woman at customer service, who was very nice, told me to turn breaker off to hard reset it. Now I have the power failure light on also! Especially now after reading all this feedback, I wish I would have settled on the Whirlpool I originally intended to buy.

NEVER BUY ELECTROLUX!!! First know that I have previously purchased other products. GE that have lasted 2.5 times longer, no repairs and still running!! I decided to buy two higher END APPLIANCES thinking they would serve us well and add value to our home. WRONG! My refrigerator ice maker never worked properly. Finally I had it checked and repaired for about $600.00. Not many people service these products. Now the dishwasher broke! I called for assistance and they could not help me fix it (I removed the cover directed) then I said I will not pay for this to be fixed. They offered 50% off of parts to repair. I am in business. Parts are marked up at least 3 to 5 times the cost. So they are still making money. I said, fine, as long as I do not pay for service. They replied, cant help you there. Well, how insulting so I could be on the hook for a $300-$600 service call plus 50% of parts! I said, I am fair lets do this, Ill pay for the first $100 in service and 50% of parts. That is fair. If this product wasnt a bad product major repairs would not be necessary. So they could have used the money they would have made on the parts to pay for the balance of the service call.Please note we are a small household. Mother, Grandmother and daughter. These products are not overused or abused! NEVER BUY ELECTROLUX...ITS A WASTE OF MONEY!! IT WILL NOT LAST! THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS! It is not that things cannot go wrong, but its how you handle it, that really tells the story. I was more than reasonable and they still wanted to insult me.

The most money I have ever spent the biggest regret ever. I bought my mom her first side by side and bottom freezer. I thought I was gonna buy something that was gonna make everyone’s experience owning it a good one and it has been a nightmare! Always breaking spoiled food and it locks itself cant use water or ice when it locks. Ice maker has broken too many times. I hate this product will never buy another of this name brand not ever.

I refuse to give them any stars... My new fridge has had problem from day one. Ice maker not functioning properly, water keeps dripping from the dispenser, the freezer is not aligned. Have had so many service calls from the first day still when you try speaking with the Electrolux contact center (somewhere in US) only answer that you get is, We cant do anything. You will have to call for service as until THEY think it can be repaired. Pls dont waste your money & time in buying Frigidaire/Electrolux products. Worst products.

Been trying to get this range repaired for close to a year, spent over $700 and not repaired. Replaced main computer board, relay board, thermostats. The authorized service co. makes appointments, no show, no call. The manufacturer says the authorized repair rep must replace the last defective board. He wont even answer the phone. I went and purchased a new stove yesterday and you can bet it us NOT Electrolux.

I purchased an Electrolux dishwasher from Lowes (never again). I paid 1200.00 dollars for the unit. After the first use, there was water left in the dishwasher that wouldnt drain. I called for service repair and a week later they came out to fix it and the same problem still occurred. I had to use my shop vac to remove the water. I called for the second service call and the tech advised me that I needed a new garbage disposal because food was backing up, causing the pump to burn out. I purchased a brand new disposal and had it installed. It still doesnt drain. I have been getting the run around from Electrolux and Lowes and neither company is providing me with good customer service. I requested a store credit so I could get an replacement and I was told I needed 3 service calls before it could be approved. I will never purchase another Electrolux appliance and I will never shop at Lowes again. If this matter isnt handled I will be contacting an attorney.

Upright freezer 1 and a half years old model ffvu17f4qwa quit working for no reason. Lost all my meat worth roughly 1500.00 and a big bloody stinky mess to clean up. When contacted Leons in Orillia they said they were sorry and no compensation for anything. Went back to old chest freezer that is still working. Never another Electrolux in my house. Would have a least have liked a phone call.

I bought a upright freezer and been paying warranty on this for 15 years. I call in Aug. to have it fix. I havent gotten any result yet and October. I ask for a buyout. I was turn down. I need help. All I get is lot parts been sent to my home and still does not work. Please stay away from this company, they dont try to help at all.

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

After four months the refrigerator broke. They made me wait two weeks before even offering a loan fridge. I had to call them and spend hours on the phone to come up with any solution (other than not having a fridge). They asked me to go without a fridge for four months because the part they needed was on back order. Bad products + bad service = really really bad company.

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

Three years ago I purchased a French door refrigerator from Sears but was manufactured by Electrolux. Immediately we noticed the ice maker did not supply enough ice. Sears came out and replaced icemaker three times. Still does not supply enough ice but you get tired of appointments and meeting repairmen to make the same repairs over and over again. The last repairman said this was a common problem with the refrigerator I have. Last weekend I pulled open the freezer drawer and it fell apart. After spending an hour to make it functional I decided it was time to replace it. So this week I purchased another new refrigerator. One NOT manufactured by Electrolux.

Whenever I clean my oven it will not heat afterwards. The first time I thought it was a fluke... The second time it is costing me $300 to install new parts to get it working. Now I am told that whenever I clean it the same thing will happen. IS THERE A CLASS ACTION SUIT FOR SUBSTANDARD APPLIANCES that fail to even meet acceptable standards?

We purchased a new washer and dryer and was promised a $200 rebate from Electrolux. The products were purchase late October of 2017 and were delivered early Nov. 2017. We filed for the rebate online as it was supposed to be a “lot quicker”. Several days later, on November 21, we received an email stating that our request was received and that it would take approximately 7 business days to review the claim. The email lists a link to check on the status of the claim. However when you go to the website it is a non-secure website and we get a warning that it is not recommended to open the link. On Dec. 20th we received an email that said the prepaid Citibank MasterCard for $200 was mailed to us and we should receive it within 3 weeks. (Not sure what planet it was mailed from that takes 3 weeks).The email stated a number to call if we did not receive within the 3 weeks. As of today, 1/15/2018 we have not received the rebate card so my wife, called that number. She was told it was processed on the 11th. When questioned about that he said it was “requested by Electrolux on Jan. 11th. When questioned further he said we should receive it by the 25th of this month. However if we do not have it by then call back. It is rather obvious that the scam is to not mail the rebate unless the customer complains that they have not received it in the hope that the customer will forget about it. Also obvious is that we are not going to forget about it so hopefully it will actually be sent soon. Of course if and when we get the rebate it is prepaid credit card which I am sure they hope we will lose and not use. We will probably never purchase anything from this company again as they are not trustworthy and we are not comfortable with their sales tactics.

In April of 2015 we purchased a new home from a builder. The builder had Electrolux appliances installed so we went with what they had not knowing what a nightmare that would be! The first visit from a repair company happened within 60 days of being in our home. They ended up removing the refrigerator and giving us a new one because the fridge had a bent frame! The second refrigerator is still in our home and I have had to call and have 2 more service calls. Now, we are dealing with an ice maker that isnt working properly so we have ice building up on the back wall of our refrigerator which pushes the drawers out of their slides. We are now waiting for parts that are on backorder so our repair can be done. No worries, I can keep chipping ice off of the back of my brand new fridge!When you call Electrolux for a repair you end up speaking to people who never give you the same information about how or when the service appointment will happen. Their customer service is a mess and the real joke is that they ask you when you are finished setting up another appointment if you would like to take a survey to tell them how they are doing! Ha! Electrolux products, service and service providers stink and as a company they should be ashamed of themselves for making such crap products and charging so much for them! Do yourself a favor and look elsewhere for appliances. I mean really, how many days do you want to sit home from 8am-1pm or 1pm to 5pm waiting for repair work to be done? Lifes too short for that!

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

DON’T EVER BUY ELECTROLUX APPLIANCES! September 2015 is when we purchased a new Electrolux dishwasher to replace our very old dishwasher probably over 30 years old. Never had a problem with the old dishwasher. It served its purpose but could not run anymore. We were excited to buy a new dishwasher hoping that it would sanitize and clean dishes better. Since we got the new Electrolux dishwasher in September 2015, it has broken down 6 times. Also does not clean well and I rinse everything before I place in dishwasher. It’s only 2.5 years old. Called Electrolux over 20 times getting it repaired and begging them to replace the dishwasher because we were sold a lemon. Every time they denied replacing it. There are a few inconsiderate rude Electrolux agents that I talked to and lied to me. I have been lied to many times by Electrolux agents and they keep their stories straight. I record everything; calls, notes, confirmation numbers. Horrible customer service!

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

Have owned an Electrolux refrigerator for 7 years. In that time we have had 4 major problems with it. The latest is apparently a short in the controlling board. We lost hundreds of dollars worth of food on Thanksgiving. Ive decided not to put anymore repair money into this appliance. Worst appliance purchase ever. Time for a new brand.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

We purchased an Electrolux dishwasher 3 1/2 years ago. Last year, I spent $275 on it for repair of the top rack which wasnt cleaning and needed two new parts. Yesterday, I was told it is leaking and that the leak kit and service will cost me over $300. What a piece of crap. Please learn from my experience and dont waste your money on an Electrolux.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

I purchased a Frigidaire freezer in 2007 and, three years later, I purchased an Electrolux Extended Warranty (service contract). During the life of the Extended Warranty I called for service because my freezer was not getting as cold as it should and it was accumulating a lot of frost (not a frost free model). Electrolux sent out a, so-called, service technician who looked at it and told me that there was too much food in it and freezers should not be loaded over 50% of their capacity. I found other accommodations for the excess food, ensuring that the freezer was not loaded more than 50% but this did not fix the problem. I called for service again and Electrolux sent out a, so-called, service technician from the same company who had a different story this time, telling me that the drawers at the bottom of the freezer were not going all of the way back, impeding the sealing of the door.I couldnt see that the drawers were impeding the closing and sealing of the door but I defrosted the freezer anyway and discovered that the door seal was still not sealing and I could feel the cold air escaping from the bottom door seal when the door was closed. I called for service again and requested another appliance repair company to do the inspection/repairs because all I was getting from the company that they were sending was a lot of busy work for me which was not fixing the problem. They did send another inspector who took several pictures of the door and bottom seal and left with the comment that the door was misaligned.Several days later I received a call from Electrolux stating that their findings were that the misalignment was the result of consumer abuse of the door and they would not repair the door. I informed them that was absurd and an examination of the pictures that the technician took would show that the door was not damaged and there was no consumer abuse. They informed me that there were NO pictures accompanying the report and Electrolux was standing by their decision NOT to cover the repair of the door.How very convenient that the pictures that were taken which would make my case and refute their claim had just vanished into thin air!?!? I have filed a complaint with the BBB but Electrolux is sticking by their decision NOT to perform on its contractual obligations and they are doing it through deceit. I have also filed a complaint with the California Department of Consumer Affairs and the results of that one are pending. BUYER BEWARE when dealing with Electrolux Extended Service Warranties! Like me, you might pay perfectly good money for a perfectly worthless piece of paper.

We will not buy Electrolux appliances any longer and I encourage others to beware of them. They will not stand behind their product. Back in 2010 we paid around $3,000 for a new Electrolux Refrigerator thinking that it would last a long time. Within one year, I had to make service calls because the ice maker wouldnt work right. Finally after a year they did give us a new refrigerator. Well, of course the ice maker on the second one has never worked right. Come to find out from the repairman after spending $500 on a service call is that the first two years Electrolux made the refrigerator, the freezer was not made right. We had a new kit put on for $500 at our own expense and according to the repairman there is nothing else he can do. Not only did I spend $3,000 for a new refrigerator but $500 for a service call when in fact this never fixed anything. I contacted the Customer Service area in Georgia and they refuse to do anything. They claim the service company should make it right. Well the problem is that they cant own up to the fact that the first two years these refrigerators were made the ice maker in them never worked right and is made so that once they quit working, nothing can be done to repair them. How outrageous is that? We also bought Electrolux dishwasher and stove from Electrolux. Well, they have lost a customer for life. Talk about dishonesty -- Why didnt they recall these refrigerators in the first two years they made them and supply people with one where the ice maker actually worked and could be repaired. I have two pages of notes about service calls to people. Beware of Electrolux. They will not stand behind their product and when you call their service center they just pass the buck to call the repair people and pay to fix it when nothing fixes it.

On March 16, 2016, I called Electrolux to request a warranty repair of my then 10-week old dishwasher. The phone rep asked numerous questions, including what, exactly, was wrong with my dishwasher. She then instructed me how to try to reset the dishwasher (which failed), and then she scheduled what I thought was a repair appointment, five days later on March 21. The rep asked me whether I preferred a repair time window of 8:00 a.m. to noon, or noon to 5:00. I said I preferred morning as I had an afternoon appointment. The rep then told me that Whitman Appliance Repair would contact me the day before to tell me my specific appointment time.The day before, sure enough, Whitman called only to tell me that would see me between 10:00 a.m. and 2:00 p.m. I said that Electrolux scheduled me for 8:00 a.m. to noon. Whitman said they could come between 10:00 and 2:00, or they could reschedule for a later date. So at the last minute, I had to schedule an entire vacation day off work and reschedule my afternoon meeting. On March 21, Whitman arrived as scheduled. The repair technician walked into my house, looked at my dishwasher, and said, Whats wrong with it? I said, Didnt Electrolux tell you? The technician said, They dont tell us nothing. I explained the problem. He then said, You need a new blah blah blah (a part). Well have to order it, it will arrive in 3 to 10 business days. Then we will call you to schedule the repair. He then took a few pictures of my dishwasher, including a picture of the serial number.He was in my house for all of about 30 seconds. I said, You mean I wasted a whole days vacation so you could ask me the exact same question that I already answered for the Electrolux phone rep? He said, Well, I needed to get the serial number. I said, I needed to tell the phone rep the serial number before she would schedule the repair! He said, I also needed to take pictures of your dishwasher to document any pre-existing damage, so you cant sue us to fix something that wasnt our fault. Great! I blew an entire vacation day so that Electrolux and Whitman Appliance Repair could cover their butts.Finally, on March 29 -- 19 days after I called Electrolux, I got to schedule yet another vacation day and my dishwasher was finally repaired. The complete lack of even basic communication between Electrolux and Whitman and the long (half-day) appointment windows for repair convince me that Electrolux and Whitman Appliance have absolutely no regard for customer service. I will think long and hard before I ever buy another Electrolux appliance. NEW TOPIC: The dishwasher I replaced was a very low-end model. The Electrolux was, at $888 retail, what I thought was a mid-to-high range model. It has a stainless steel interior and a third rack, which I liked. However, I learned the expensive way that a more expensive dishwasher does NOT clean my dishes any better than a cheap one. The ONLY real difference between my old dishwasher and the new Electrolux, is that the Electrolux is quieter when running. However, the noise level of my old dishwasher never bothered me or my family. Our bedrooms and TV room are separate floors from the kitchen, so we rarely heard the old dishwasher. And even if we were sitting nearby, we could converse or play music or do whatever without ever being bothered by the dishwasher. If I ever have to buy another dishwasher, Ill choose a cheap one (and very lucky NOT an Electrolux).

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

I have oven, microwave, refrigerator, wash machine. All of them are good to spend money fixing.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

I bought my Electrolux wall oven model CPEB30S9DC2 in early 2007 and it has worked without incident until Jan 16 2015. That evening we were cooking and lucky we were not out of our house and only in another room when we heard the sound of electrical short coming from the kitchen. Smoke was coming from the wall oven and thought that, an element was burning out due to its approximately 7.5 years of service. Pushing the OFF button on the face did nothing and sparks smoke and a burning plastic smell was filling the room. Went directly to the power supply and turned off the circuit breaker. Being in the manufacturing business of electric steam generating appliances for over 35 years, I investigated the construction of the printed circuit board that had caught fire in the wall oven. I was surprised to discover that there was no fused protection on this internal device. This lack of conscience in the design would have in the worst case scenario allowed a fire to start in the appliance that may have transferred to the surrounding cabinetry. Lucky for us, we had the power supply disconnected within 1 minute of the short circuit and the only damage was smoke and fumes, which we can still smell in our kitchen even after removing the wall oven, cleaning the smoke soot from the cabinetry and airing out the kitchen for 24 hours. Thought I was buying a quality product when I purchased this appliance but after reading about so many different appliance recalls on the internet, I want to take my next purchase apart and study the construction before installing in my home. There are too many horror stories out there about families that have lost so much due to appliance fires. I do not understand how this design could hold a CSA mark and have been passed for certification. My next letter is to CSA. Am I the only wall oven that has a printed circuit board that has melted and caught fire. Consumer beware!!

Bought an Electrolux fridge with French doors at State Street Discount in Portsmouth, NH after a lot of research. Didnt want front side ice and water because I felt it unnecessary and potentially problem-ridden. I saw some reports of ice maker being problematic. Embarrassed to report, they were right. Thing knocks, sticks, I fought with it with a steak knife, and have changed the expensive water filter per instruction several times. Its actually mocking me right now (kid you not) with a nice tempo of knocks. Called support previously and they responded twice with average butt crack service. Ready to throw a hatchet at this thing. Mostly to cut the top half from the bottom. Have worked over the freezer trays so much they are no wobbly.

We purchased a new home from a builder and moved in January of 2015. The home had new stainless steel Electrolux kitchen appliances, including the 30 built-in microwave (EW30SO60QSA). The appliances came with a 1 year manufacturers warranty. Later that year we noticed the handle on the door was becoming unstable & loose. I called the 800 warranty number & a local repair technician came to repair the handle. After an hour or more of trying to find a way to access the handle screws he gave up and just ordered a new door. In a few days the new door was delivered & he installed it. I dont have exact dates because it was done under warranty & I didnt get a bill. Now the 2nd door has the same problem & cant be repaired. I paid a technician who tried to repair the handle & he couldnt. He said the only option is to pay $460 plus shipping & installation for a new door. I called the Electrolux customer service number to see if they could make some sort of allowance for the what seems to a product design defect. I was told by a supervisor that they dont acknowledge the problem & I should have bought the extended warranty for the microwave. So,I dont recommend Electrolux or their appliances.

Purchased high end (what a joke) Electrolux appliances. Turned out to be thinly disguised Frigidaire appliances. What a mistake. Fridge ice maker kept failing. Service guy told me Electrolux would send him out 3-5 times then would replace the fridge believe it was 4 times, but even then it took a couple of hours discussing the issue with Frigidaire warranty department. They tried to pull the its out of warranty excuse because it was just over a year. The new fridge has a different ice maker but still periodically must be defrosted and the milk self broke. The microwave needed a new display board, then 6 months later shorted out because it had been improperly painted which allowed it to arc. Even though it was out of warranty by about 6 months they finally agree to replace, but not install a new unit. The plastic impeller on the dishwasher failed. The service tech advised me to wash the dishes before putting them in the dishwasher. The stove has failed and needed a $600 controlled board. It has now failed again. Junk.

This convection / microwave was delivered 1 month ago. It is replacing a Samsung Over-The-Range convection / microwave. The Samsung was ridiculously noisy, had a weak vent fan, poor lighting, and very dim display but overall it did work pretty good. After 4 years of service it got donated to Habitat For Humanity (thanks for the tax write off). NOW I have the Electrolux convection / microwave. It was difficult to install. The holes and brackets from my previous microwave aren't in the same location. I understand that these are different brands but I've hung different microwave brands in the same location before and the mounts where pretty universal - not this time. The LED display on this device is just as dim as the one on my previous device. I guess NOBODY can create a display that's easily visible from more than 7 feet away. Now here's where the Electrolux sets itself apart,,, it looks great, the lights are bright, and the vent fan actually works really well.The interior is all stainless steel with this cool diamond pattern. It looks really nice. When using the convection oven,,, the temperatures are accurate and it bakes to perfection. It is noisy too but nowhere near as screechy and obnoxious as the Samsung. It's just the nature of convection / microwaves to be a little loud. If anyone finds a quite one please let me know. As for the buttons,,, there ARE NO buttons. It's a flat touch panel just like your smart phone. Pushing hard on a number doesn't make it work. You have to gently apply a full fingerprint over the button to get it to work and you cannot be in a hurry. It takes a little getting used to but it's really not that big a deal. This is an expensive device but it was worth it.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

I got the Electrolux dishwasher as a package from our home builder. We had problems from the start. Within the first year, while it was still under warranty, we had to get it serviced three times. It would not dry the dishes, the pump failed so it would discharge the water. Right now the touch controls are unusable. I have to open-close the door ~10 times before I can simply press start. Forget about selecting any custom wash cycle. Every so often even that does not work and I have to cycle the power to the unit at the fuse box. We are waiting for the unit to die to replace it. My only consolation is that I did not spend any money on service. I am never buying another Electrolux appliance again, and I am telling everyone I know to follow suit.

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

I purchased a top of the line Electrolux front load washing machine in March of 2015. I was a happy consumer for 2 weeks. I am now frustrated beyond words with the poor performance of the washing machine, and the I do not care attitude of the Electrolux corp. After many service calls to Electrolux and days without a washing machine, they are now here to rebuild my new Electrolux washing machine. Electrolux is not a product worthy of spending our hard earned money on.The Electrolux corporation and their response to the consumer is more disappointing than the inferior product they build.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

If it were possible to rate Electrolux with zero stars I would have done that. I have had a nightmare of an experience with my Electrolux front loader washing machine and this was a VERY expensive machine. The first machine that was delivered to me didnt work at all so that had to be removed and another new machine brought it. That second machine worked for about 10 washes and it went out. Not only was this completely inconvenient to be without a washing machine again, and realizing that this incredible expensive machine was completely unreliable, Working with Electrolux with the warranty to have it serviced was a total nightmare. The local company they used under the warranty to come out and service the machine took almost 2 weeks to get me on their calendar so I was without a washing machine for that amount of time and I just had to wait it out, per Electrolux (thats even after going to their customer service management). When the company came to service it, they determined that it needed FOUR MAJOR PARTS REPLACED, which included a new water sensor, a new motor, new motherboard, etc. I had this SECOND new machine for less than 45 days. Not only that, but 3 of the 4 parts that needed replacing were on backorder. Electrolux was AWFUL to deal with, their customer service kept hanging up on me or passing me around when I was trying to find a solution to this problem and eventually they told me that I had to wait it out and they would get someone to service it when the parts came in. I was the one inconvenienced by their unreliable product and they had zero sympathy for my situation (including the fact that Im extremely pregnant and about to have a baby any day). I regret buying an Electrolux appliance and hope this review reaches a lot of people so others dont go through the same nightmare Ive been through with this company.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

I have been verbally abused by this technician whos name is David. He confronted me over the phone, told me to find another technician as he found out that I made a complaint about him before. He did not do a great job last two times. He basically told me that he does not have time to do a charity job! I have been offered a goodwill warranty service but in Davids interpretation, it is a charity job for him. This is not the first time he made this comment, he said it before on his second visit, mentioning that I get the service for free and so I should spent some money to do rest of the job or do it by myself! So he walked off without testing the product. So the dishwasher still doesnt work. He was very abrupt, rude, not listening to me, and talked on top of me which was really depressing. This is unfair and breaching consumer laws and unfair business practices. People like him will destroy Goodwill of Electrolux.

On Nov 21st, 2018 I called to schedule an appointment for my washer to be repaired and was given one right away, although I had told the representative that it would probably need a new part, the very same day I get a call from a technician saying he would come out to look at the washer which he did on Nov 23rd. On the day of the appointment he shows up looks at the appliance and within 5 minutes tells he would need to order the part and come back and that it would take about a week or so. So Ill be without a washer until then, so I called the warranty company back and explain to the corporate supervisor that a week or so is way too long so she reassures me that this will be priority and that she will put a rush on things. It is now 3 weeks later and Ive not heard back from either party, so I call the tech to ask for an update, he tells me the company took him off my case and knows nothing about the situation. I call the company back to find out what the hell happened and no one knows. Also the part was never ordered, ridiculous! So Ive been back and forth with this company. 4 supervisors later, one of them orders the part and assures me this will be given utmost priority, I get an email confirming the part is been ordered and that I should receive within a couple of days, and that a new tech company will be here on the 11th of Dec 2018 to install it. 2 days later I get an email stating that the part has been cancelled without any explanation, again no call from the warranty company, I call them to find out that again no one knows what happened no one has an explanation, at this point Im over it!! If you are reading this? DO NOT BUY FROM THIS COMPANY!

I will never own anything again that Electrolux has anything to do with! They have replaced my oven 3 times, my dishwasher 4 times, worked on my warming draw twice and my microwave went out right after warranty went out. Oven liner warped & porcelain popped in places. Dishwasher leaked twice & the door seal messed up. Its messed up again. The liner of oven is warped again, the seal on dishwasher is messed up again. There should definitely be a recall on these things. Electrolux did extend the warranties on them, but theyre out now. They said at one time they would exchange them for Frigidaire, but then they reneged. They were not cheap.

We bought this unit to replace a Jenn-Air 5 Years ago. After 18 months, the oven racks both stuck. I removed them and cleaned thoroughly. They still are balky and have frozen again. WE do not bake or roast more than once or twice a year. This is unacceptable. After paying $2300+, we expected more. Very disappointed!!!

I purchased the wave touch dishwasher ($1200.), the microwave ($600.), and the French door ice maker fridge ($2,999.) since 2009. The dishwasher was replace immediately for leaking. Now it makes a noise while running, where before you never heard it run. We have mold that builds up it, we have to take it apart, use brushes to clean the racks. I think that should be a liability for knowing my dishes are being washed with mold build-up. Disgusting. The ice maker has been replaced so many times I gave up counting. Sad part we heard the same thing, yes, we know that is a malfunction in the design of the ice maker. The ice clumps to the front of the bin, starts making a thumping noise & I have to empty so it will make new ice. Thank goodness we purchased the extended 4 yr warranty.The microwave ($600.) the latch that closes the door broke, so you cant use the thing & we had to tape it shut to keep the door from staying open. My daughter purchased their oven ($1200.) & the electronic board went out on it. Thank goodness they purchased the extended warranty. I would never tell my worst enemy to purchase any Electrolux appliance. I insisted on this product & have been unhappy since. We purchased them before retiring (knowing we would be on a limited income), hoping we would be good for at least 20 yrs, so much for that with these products. Please never buy any of their appliances, you will regret it.

I have had so many service calls (10+) due to the inferior quality of my Electrolux French Door Bottom Freezer ice-maker, I cant even count them. Thank goodness, I purchased the extended warranty, BUT the inconvenience of having to call for repair, doing without, and waiting for repair to come fix is extremely frustrating. I will be happy when this piece of junk is out of warranty as I will gladly to forced to purchase a new one........ NEVER an ELECTROLUX product!UPDATED ON 04/17/2015: I am on my 2nd Electrolux refrigerator. This 2nd one is only because it was a replacement for the 1st one due to its poor performance with the ice maker. Now, there is trouble with the ice maker on this one. I am awaiting for the part that is supposedly a fix. The part was ordered on 3/30 and is supposed to arrive at my home. Then, I am to call for the repairman to come install it. Going on 18 days and then call and wait for the repairman to schedule... REALLY? With all the trouble I have had along with many, many other people who have had this refrigerator, I would NEVER choose another Electrolux refrigerator. They should have stuck with making vacuum cleaners!!

My son was sleeping when 9:30 AM he awoke to find flames coming from the melted rubber at the top of the freezer door. The flames were igniting baseball cards, etc on top of the refrigerator and reached the ceiling too! He opened the freezer door and flames shot out of the freezer! He closed the freezer door and immediately called the Fire Dept. He then threw water on top of the refrigerator until the fire persons arrived. They came in under 5 minutes time. They told me if no one was home, the whole house would have went up in flames...The ceiling is ripped open to make sure the fire didnt spread to main floor, the walls, cabinets were burnt, cloths and the flooring has water and smoke damage... The whole house wreaks of the smell of smoke. And as the NYFD said we were lucky... BEWARE..... I decided to go online.. This is not the first case of a fire starting in a freezer and it wont be the last!!

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

This appliance was a replacement for the first one I had purchased that failed and I was lucky enough to have paid for an extended warranty. I was told that the freezer problem mine was experiencing was addressed in the newer model and was no longer an issue. Now, 5 years later, the same thing has happened again: leaking seals into the freezer from the fridge compartment, causing the ice to turn to blocks in the motor which continues to grind, extreme leaking and rust on the outside back of the fridge, and, as told to me by my repair person, the entire refrigerator will eventually fail due to the motor issue. In speaking to Electrolux, they do not stand behind this. My appliance is 5 years old (I would expect for this very expensive appliance to last at least 3 times as long) and I did not buy the expensive additional warranty, so they will do nothing for me except offer a 20% discount on yet another refrigerator of the same make. Why would I ever want this product from them again? I do not advise anyone to fall for their fancy chrome exterior (which of course does not wrap around to the back to provide rust proofing). I was told that they no longer sell this exact appliance because due to this major defect. This acknowledges that they did sell faulty products but choose not to be responsible to their unfortunate customers. In my experience they market as a high-end brand but the performance does not stand up to their reputation, and they do not stand behind what they are selling.

Anyone thinking about buying a Electrolux appliance, do not bother. Save yourself the time and aggravation and stay away from this brand. My washing machine is not even 2 years old and this is the 3rd time its had a problem.

This is a letter I am sending to everyone and every review site and agency. We have discussed this with Lowes and Electrolux AT EVERY REPAIR ISSUE. We cant afford an appliance that has proved it will need repeated repair.We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowes in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired Navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was bigger than my old fridge, it would not hold everything that was in the old one. What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves wont adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesnt make ice?Purchased 11-30-10; First repair 12-15-10. I asked the repairman his opinion about the refrigerator - I wont quote him, but he mentioned he wouldnt take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray. I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowes and Electrolux too numerous to count. Next repair, 03-22-11. Next repair, 04-01-11. Although I believe there was at least one more visit from the repairman, I cant find documentation, so I wont count it.August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesnt work, but I am getting used to the knocking noise. Call to Lowes service company- they cant find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowes, I need to call them back. Okay, thanks. Call back to Lowes Service Company. A Lowes manager at the local store told us to ask for an RA number from the service company (after 3 repairs, you can ask for replacement?). Rep at Lowes Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturers warranty and they DONT COUNT! WHAT? Dont count as what? They were repairs that were needed. That doesnt make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know its not reliable. Are they just hoping I will give up? I dont have any money, but I do have lots and lots of time to send my review of Electrolux and Lowes and Lowes Service Company every day and tell everyone who will listen.When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowes. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review- check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowes but our town doesnt have a big choice. I will avoid Lowes wherever I can if they dont find a way to make this right. Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowes has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these dont work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesnt seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!

Electrolux is the worst product out there for refrigerators. Please do not buy one!! My refrigerator icemaker is broke and they will not give me a new refrigerator. It was a manufacturer error and they said that they are not going to fix it and I am not getting a new fridge. Now I am stuck with the refrigerator and a broken ice maker!!! They offered to give me a 10% coupon in the mail... Like I am really going to purchase another 5,000 fridge let alone from them!!! Don’t buy it from them!!! You will be sorry! I am so sorry I did.

I believe we purchased the EFLS617SIW washer and received it in June 2016. Less than 3 months of use, a chunk of the seal tore off. We called a service technician from the alliance company and they were sending someone out to take a look. Once he arrived almost two weeks later, he was shocked at how big the tear was, said he couldnt believe I hadnt had more problems with it, but said customer service didnt put in an order for a seal so he was putting it in that day and would be back next week to install it.I was using the machine in the meantime because one, tiny drop would randomly run down the front of the washer so I put a towel under the washer just to be safe. Three weeks after that visit, the clean washer cycle was run at 4 am and my husband went to bed. I woke up at 7 am to cold water all over the floor (and our clean laundry which was on the floor) in our hallway. I cleaned up the water. 12 hours later I realized the subfloor under our new LVP flooring was swelling. Noon the next day I realized water was in our finished basement. Everywhere!In a panic, I called a restoration company who came out and realized watery had soaked into our bathroom floor, our bedroom, our kitchen subfloor, plus into the ceiling of the basement in two large sections of the basement, our basement bathroom, carpeting in two rooms in our basement, etc. It was soaking into the door frames of rooms and more.I called Electrolux and the woman I spoke with acted new, wouldnt let me speak with a supervisor stating all they would do is assign a complaint number since it is late Friday, and stated they have no emergency department I could speak with. She advised to contact the Risk Management Dept or someone would be contacting me in 2 to 4 business days. By the way, Risk Management does not have a direct line, Customer Service will have to transfer me. I have no idea how this will turn out but I am panicked they will not care. Meanwhile, our house is unlivable while we have 15 commercial drying machines and dehumidifiers in our house but we have to try to exist there.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

I purchased an extended service agreement on my washer, waste of time and money. It has been 3 weeks and my washing machine is still broken and leaks. I finally had the service come back today to repair the pump, but after he left I ran a load and my whole laundry room was flooded. When I called Electrolux the customer service representative asked me what the problem was after I explained the whole situation, he didnt think the water leaking from the machine was an issue for them to deal with. Not to mention waiting 3 weeks for my washer to be fix the amount of mold that grew inside by the motor and pump was ridiculous, especially when I asked the technician on his original visit to please open the machine to remove broken pump and that I could clean it all out.Instead today when the machine was open water came pouring out that had been sitting in there for 3 weeks! Today is Monday and it has been 3 weeks since I called for repair, still cant use my washer, and was given an 8am-5pm time slot on Friday! So ridiculous! I have spoken to supervisors and have gotten nowhere. I will never buy another Electrolux product again! Im done dealing with them, they will now be hearing from my lawyer.

Double Electrolux oven - Purchased this oven in 2006, almost immediately had outage problems. Every time I use them, and then clean them, they short-out. The fix was to install new motherboard, expensive computer problem. Electrolux says, Just dont use the self-clean feature. Ridiculous! I paid for that with the assumption it will work... Their warranty says that with 3 repairs for the same thing they will replace them. Ive had more than 12 service calls for the same problem but no replacement. I tried getting the number or address of one of the EXECS, they will not give it to me. I see today, they have won an award for the best oven design of the year 2015. What a joke. I want my oven replaced!