We have had nothing but problems with our Electrolux appliances. This is not just one model, but many different appliances. When we moved into our new house we unfortunately purchased all Electrolux including fridge, stove, dishwasher, popup vent, and over/microwave combo. This was all about three years ago. Since purchasing new appliances, the fridge has needed repair twice, the vent hood fan went out and we replaced it with a different brand (Wolf), the stove and oven have had issues and just recently our dishwasher cooked itself. It made several popping sounds and we smelt electronics burning in the kitchen, then the dishwasher shut down and wont come on again. Its now being replaced with a Bosch dishwasher.Do yourself a favor and AVOID Electrolux and their brands. They make junk. Also be careful as some brands like Kenmore use Electrolux to manufacture their goods. Do your research and stay away. I hope my review will help someone save time and money. We spent about 12K on all these new appliances and after 3 years, we are already in the process of replacing them. Getting the fridge repaired was a major hassle with their repair department. Its going to be easier for us to just purchase new appliances and start clearing our house of Electrolux. Never again Electrolux!!! You have been banned for life from my house and Ive already told hundreds of friends to stay away from your brand.

Purchased a pair of top of model laundry machine (EWFLS70JSS and EWMGD70JSS for 2900). Gasket was lumpy, color between the two unit was not matching. Dealer told me to contact manufacturer as the issue is caused during manufacturing process. Indeed, its obvious that something went wrong in the factory as model numbers were correct. Contacted Electrolux multiple times and they only agreed to exchange the rubber gasket. The color issue is cosmetic and theyre not responsible for it. Neither dealer nor manufacturer took ownership and each time I get the pass the buck response. Electrolux does not stand behind its defective products, only because it wasnt a functional issue. Im at a substantial loss right now, I paid full price to get lemons. Electrolux offers no help or support to customers. Because of this issue I had to waste numerous hours with customer service and issue still unresolved. The company is not even inclined to assist. Whats even more disappointing is that Electrolux has incomplete record of services. A technician came to diagnose the problems and agreed with the issues with the gasket and color differences. Now the gasket problem is related to the washer, but the service record stated that the repairer came in for the dryer. I will need to take another few days off from work for another diagnostic visit and then subsequent repairs. Electrolux doesnt recognize that the issue started with their manufacturing and had the laundry pair that I got been perfect I couldnt have saved many hours of time on the phone with them and I didnt have to forgo my income to stay home for their repair. Its very obvious that Electrolux doesnt care about us consumers as long as they make the sales. Avoid this brand, you dont get what you paid for. I completely lost confidence in this brand. I know it sounds ridiculous what happened to me, but I want to share my experience with other consumers and hopefully help them make an informed purchase decision.

I called Electrolux (866-449-4200) for the repair of the oven I bought a year and a half ago. It took over a month for them to send over a repair company, and the repair company they sent over was Dependable Appliance Service, 718-966-6500. The service was not dependable at all. They scheduled an appointment with a no show. After researching the company, it scores an F on BBB. I called Electrolux Customer Service back, and I got the runaround. I even emailed the Head of Major Appliances, North America and Keith McLoughlin (President and CEO), and I got no responses. Now it has been over a month and my issue is not resolved, and tomorrow is Thanksgiving, and I have no oven to make my Thanksgiving dinner.

I am writing about Electrolux EW28BS85KS5 French Door Refrigerator. This refrigerator was a replacement for the Generation One that had the terrible problem with the ice maker and was subject of a Class Action Lawsuit. My was replaced before the Class Action even started. After many many stressful conversations with Electrolux, they made me buy an extended warranty after the fact and replaced my refrigerator with this is one. I have had this fridge now about 5 and a half years. This fridge started to have temperature problems in June of this year. The temperature of the freezer and also the fridge would go haywire. It would go up then down a bit, then up to high with the alarm sounding, then down again etc. This refrigerator also developed a rusty spot on the back of the fridge where the ice maker is. Now, the rusty spot has a thick ice on it on the outside.I ended up calling out the repair company listed on Electroluxs website. They told me that the defroster is broken and needs to be replaced ($400 for the par). They also informed me that the rusty spot with the ice forming on it cannot be fixed. There is no solution for that. They called Electrolux many times and it is not fixable. They told me that I am better off getting another refrigerator. This will leak in the back, damage my hardwood floor and also cause mold to grow. Of course, I contacted Electrolux and they are no help. Nothing can be done. They cannot and will not do anything for me. I am out of the initial investment of $4K.I am shopping for another fridge. Of course, I am not happy that I have to spend $$$ on a fridge when I only had the replacement fridge for a short period of time. In my opinion 5 and half years should not be the lifespan of a fridge. Of course, I am frustrated, wouldnt you be? I am contacting the AGs office again to file a complaint. If Electrolux had the willingness to stand behind their products, it would eliminate so many customer complaints. But, they do not care of good customer service and repeat business. Too bad for them.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

I have owned this piece of crap washer since 11/12 and have had nothing but chronic problems with it. I am now facing my 13th repair on this washer next Wednesday, 1/14/15. My problems pretty much started within the first 3 months of ownership whereas the dispensing drawer on my washer would dispense laundry products (detergents, softener, bleach) without the washer A) even being on and B) a cycle having been selected.I have now had my water pump replaced twice and my dispensing drawer and its mechanism 3 times the last time being 8/14. My washer has once again started doing the same thing which is dispensing the fabric softener once poured into its compartment, without the washer even being on or any cycle being chosen. I have fought with Dracut Appliance (the retailer where the washer was purchased) to no avail from month 3 of ownership. I have fought with Electrolux repeatedly, last time being earlier this afternoon, also to no avail. I am taking this opportunity to advise anyone to AVOID BUYING ANY ELECTROLUX APPLIANCE AT ALL COSTS. They have done nothing to stand by their product since my problems started. While I do have a 5 year extended warranty through Dracut Appliances Service Contractor, its done nothing to alleviate theproblem other than to thankfully cover all of the mounting repair calls, the parts and labor for every service call. So do yourself a favor and avoid purchasing anything with the Electrolux Name on it!!!

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

I really have no complaints regarding my front load Electrolux washer but I do have a complaint about the extended warranty! The clip which locks the front load door of the washer broke in half. I called Electrolux on Saturday of Labor Day Weekend. They said they could not get a repair person until Friday, Sept. 11th. They gave me the name and phone number of the repair service who would be coming to repair the washer. I called them three days prior to the service call and told them what was wrong with the washer as I did not want to wait another week for them to tell me they had to order the part and to give them my cell phone number since I would be at work when they called to confirm. I got home late Thursday nite and there was a message confirming the service call for Friday. I called, left a message with my cell phone number and asked that they give me a time frame for the service call and again explained what was wrong with the washer. She said she would have to call me back and let me know if they could get the part. She called back and, of course, they did not have and could not get the part! I was very annoyed since I purposely called them to let them know the problem, as that was the only problem with the washer. I admit that I was irritated, and did raise my voice somewhat, and was told they would not come at all since I was already aggravated! I called Electrolux, they told me that there was nothing that I could do or they could do and that I will have to wait for another repairman (another week). And that if they did not want to order the part in advance that was their choice. That they could come look at the machine, decide what is wrong and I would have to wait if they do not have the part.

I purchased a complete set of electrolux appliances just over 2 years ago. The main control panel on my stove burnt out 3 months after purchase. The ice maker on my refrigerator has been repaired 3 times and is now done for good. I have broken cheap plastic trim on my fridge doors and the handle on my microwave broke off last week. Their customer service department is HORRIBLE. Impossible to work with. After the last issue with our ice maker, the local repairman was instructed by electrolux to pull the fridge away from the wall and check to see if there was any frost on the back of the fridge. You should have seen it. Apparently the model I have, has an insulation problem, which is why the ice maker keeps freezing up and stopping. I was told they were going to replace my fridge with a brand new unit...different model of course. BUT...I was on the hook for the delivery and replacement fee...because I was out of warranty.After 5 phone calls arguing this point...they told me I would not get the fridge...unless I agreed to pay the fee. End of discussion. RIDICULOUS. They sell me a piece of crap and I still have to pay for it. Well...its been 2 months since they promised me a new fridge..and I was forced to agree to pay the $200 delivery fee.......and its still not here. I get weekly phone calls...telling me the same story....still not in stock...but they expect it any day. I will NEVER give Electrolux/Frigidaire another dime of my money. Their stuff is JUNK!!

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

Very expensive French door model purchased almost four years ago. Problems with the icemaker from almost day one. Repairman needed almost every six months. Right now, it functions, but is very NOISY - grinds when trying to make ice. I learned too late from other reviews that the icemaker never worked on the wave/touch model and there seems to be nothing the manufacturer can or will do.

I bought a new standing Leonard freezer code number MUFF21VL-220 MUFF21VLHW-L. It is supposed to be frost free, but unfortunately it makes ice in the upper freezer shelf. It was checked twice by Ale ASA company, your dealer at Al Khobar, not able to repair yet. I bought this brand because I had good past experience with same brand fridge. Now I am disappointed. Please I need a solution to this issue. Since this reflects very bad on marketing your product. Hope to hear from you soon.

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

I have had FOUR refrigerators in Seven years! I bought the first one which was replaced by Electrolux followed by the same thing for a total of 3 times. Unfortunately this last time when the brand new replacement came, it worked for a few hours and then quit, leaving me with ruined food and no refrigerator at all for more than two weeks!! Yes, we have had Electrolux replace their poor quality French door refrigerator but it takes months of calls and repair people visits to come to that. Imagine doing this FOUR times in Seven Years. I am so over. I wake up every day and pray the brand new one is still running!!

I bought a upright freezer and been paying warranty on this for 15 years. I call in Aug. to have it fix. I havent gotten any result yet and October. I ask for a buyout. I was turn down. I need help. All I get is lot parts been sent to my home and still does not work. Please stay away from this company, they dont try to help at all.

French Door $3,000.00 JUNK. Short story... Purchased one, 13 service calls in one year. Almost had to sue to get a replacement. Second one lasted 2 years, ice maker lasted 6 months. Moral of the story!!! Horrible service, horrible product. Looks good works bad. Its a shame to make a nice fridge that is an ABSOLUTE PIECE OF CRAP. Never again with Electrolux we went commercial...

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

I purchased an Electrolux refrigerator 6 years ago and have already had the ice maker serviced four times. The most recent estimate was $400 to replace a water valve and an ice maker repair kit. The ice maker is clearly poorly designed and extremely expensive to repair. I would not recommend this appliance and will not purchase Electrolux again.

I moved into my new home last year. It was furnished with various Electrolux appliances, refrigerator, stove/oven, microwave. We decided to utilize the self-cleaning feature of our Electrolux oven model #EW30DS65GS. Well the self-cleaning feature worked fine but then the upper oven wouldnt work. It only stayed at 100 degrees. So I researched the issue and found that its a problem common to your dual ovens, they overheat and blow a fuse, blow the thermal control and may only need the reset the button. The button I understand is located in the back of the oven and were unable to get to it since its built-in and glided onto our Kitchen counters. This has been so frustrating!The manual doesnt warn you that there would be a problem with the oven when the self-cleaning feature is utilized. Had we known, we would have never used the self-cleaning feature. Now I have a nice Electrolux dual oven but the upper oven doesnt work. I think that Electrolux should provide concessions to people that have these products and cover the cost of the repair. It doesnt seem right that a common feature as self-cleaning would result in disastrous consequences when used. It appears that this is a manufacturing defect with the oven. I implored the company to assist me with this repair so I can take full advantage of my oven. It really is a nice oven and its a shame that it cant be fully utilized as intended. I spoke to customer assistance several times and emailed them with no avail.

I'm so happy that I bought this washing machine. MY expectations have been met and maybe even exceeded. The machine is intuitive to use, cleans clothes beautifully and the noise level is quite low.

In September 2013 I purchased numerous appliances for a house I was renovating. Among those were an Electrolux washer, dryer and 2 wine refrigerators. The appliances were delivered and installed in February 2014. The dryer steam valve malfunctioned in less than a year flooding the laundry room and damaging the wood floor; that was repaired under warranty. The washer malfunctioned a few months later - out of warranty - when it would not spin clothes dry. That required a service call and parts replacement for $454. About a year later the same problem arose. Another service call, another $454. Recently the problem occurred for the 3rd time. I was told that I needed a new drive belt and that the bearings were bad. The quote to repair was more than the cost of a new washer. I replaced washer and dryer with Maytag versions. The wine refrigerators have fixed shelves so close together that Burgundy style bottles cannot be placed on them without causing the shelf above to come out as well. The only solution is to skip a shelf if you need to store bottles wider than standard. Oh, yes, one of the refrigerators temperature controls no longer works.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

Wall oven EI30EW48TS - Received late winter brand new, doors misaligned, purchased for steam cycle and steam cycle does not work at all. Seller does nothing, manufacturer wants to charge us to only repair new item. Should be replaced.

All Electrolux Appliances were purchased for my kitchen in a remodel. Microwave model E130MH55GSA: top vent was broken and needed a replacement before the warranty was up. Electrolux did send the part free, not once but twice. They did not seem surprised. They knew of others with the same issue. Okay, happy with that.However, this model oddly does not have a turn table and there is a huge amount of moisture that develops on the floor of the unit when cooking. This causes a big mess and can be slippery and dangerous when removing items from the unit. Dont really know what to make of it. It does cook well and I never really put water in the food because of all the water that seems to come from nowhere during cooking, a bit messy. I was told by Sears and Electrolux they dont need a turn-table. However, I see that all the newer models all now have turn-tables.Now to the Electrolux gas range model EW30GF65GSB. It has been satisfactory with the exception that one of the iron grills came in damaged. Since this was new and under warranty, I was able to get a new one sent out to me free. The oven is consistently under heated. It does not get as hot as the temperature shows. I either have to cook food longer or raise the temperature. I can live with this.I also have an Electrolux refrigerator model EW23CS65GS1 and it has been problematic. Right after the warranty was up, the indoor water dispenser would continue to allow water to flow. We could not get it to stop thus running water all over the floor. By chance I figured out after a major flood on my ceramic floor nearly to the wood area that opening the door would finally stop the water flow. Company came when it was working and this flood happened all over again. It took forever to find a repairman who would come to replace the part I ordered from Electrolux. You cant get these parts anywhere in any major city I know of. I am in Austin, TX. It was repaired after weeks of waiting and arranging for a repairman. Then my filters began to fail. Right after I replaced one, it failed within the first month. I discovered this by finding a pool of water at the front of the refrigerator. With further investigation I found wet walls inside and a full pool of water at the refrigerator floor. This was a puzzle and I did not know what had caused all the water. We continued to use the water dispenser not knowing that the leaking filter was causing the spray of water on the inside, down the walls and on the unit floor. The leaking out on the floor occurred when it had nowhere else to go. It was impossible for me to get the company to replace the nearly new filter that costs around $30 plus $7 or so every 6 months to get them sent. They should have sent it for free. You cant find these for purchase in any major city I know of. Therefore you must order ahead and always pay shipping. However, there is an air filter too that needs to be replaced every 6 months for an additional $30 plus shipping because it cant be purchased in the city either. I wish it had ended there, but no, the new one failed. I have spent hours with this company just getting my call through, getting routed to the right department, waiting on hold, and waiting for parts to arrive.Electrolux advised me that I should buy an extend warranty I believe would cost me $150 or so per appliance to cover these things. Can you imagine? I purchased these appliances because Sears recommended them as dependable appliances. Sadly, this has not been the case. I did not purchase the new warranties. Then Electrolux advised me further to purchase a replacement filter housing to prevent another leak. I called my repairman who advised me to try another filter. I was unable to use the dispenser and have ice in the freezer for weeks while trying to get all this resolved and on the phone countless times and hours to attempt to get faulty filters replaced free since they were failing. I was refused over and over by representatives and even managers who told me they would not sent a free replacement and the manager hung up on me on more than one occasion. I was finally successful with repeated calls to get a manager to send the replacement without further cost. There have been no further leaks so far and no housing replacement as advised, who knows what will go next. I have had the filter in for a couple of months now with four yet to go.I have saved the best or should I say the worst appliance for last, the Electrolux dishwasher model EWDW6505GS0. I have had to replace the motor pump that failed out of warranty. The unit shuts down and beeps until you attend to it. It gives a digital error code to tell Electrolux and repairmen. Somehow in the process of getting the part sent from Electrolux after the standard 7-10 business days, I got not one part but two. I kept the new on for reserve; they aren’t really on top of it in the parts department apparently since they send some things twice. Finding a dishwasher repairman for Electrolux that had a good rating was a challenge. The part was finally replaced without having a dishwasher for three weeks. Then I start getting a new error and I try to get a repairman out. I tell him about the replaced motor pump and he thinks changing it out with the one I have in reserve will get it working again. Why he did this I am not sure, because once he had it installed it gave the same error code. I told him I couldnt pay him for replacing a part that he didnt provide and he did not fix the problem. I gave him minimal payment and also got a scratched up ceramic floor out of this deal. Then I began to notice that the wood floor next to the dishwasher and cabinets to the next room was wet. Now I have to have extensive wood flooring replaced. The repairman had not gotten the water supply attached properly. Even though I was unable to use the dishwasher, water continued to leak out under the cabinet to the wood floor. This is not Electrolux’s fault directly, but if their appliance was working properly in the first place, I would not have had this unit worked on thus causing the water damage to my wood flooring. I called a plumber who discovered the leak from the attachment to the dishwasher to be inadequate. The water damage may also be caused by the faulty drain valve kit. This was ordered after much time spent with Electrolux on the phone after the dishwasher repairman put on the motor pump that did not fix the problem. Electrolux representatives told me the error code required a drain valve kit. I waited past the standard 7-10 days for the part to arrive. It never did, I spent all evening and the next morning with numerous representatives to try and get drain valve kit sent. My credit card charge had already gone through and was paid without any part. It was finally determined that the part was sent to another person entirely. First I was told I would have to wait until the other party sent the part back. I complained. After much hold time then transferring, I as told to call back the next day since all the managers were now gone for the day. Today after telling my story over and over again to several representatives, more holds, and transfers, I was told they could not ship it over-night for free because a dishwasher did not have priority. Are you kidding-- I had been waiting now for 15 days with no part and no dishwasher. I bought what I was led to believe to be a dependable dishwasher for quite a sum of money that isnt doing the dishes and is costing me more time, more money, and additional home repairs. It is a priority to me. The representative hung up on me. I called again and finally got someone who put me on hold for 30 minutes but agreed to send the part I have already paid for overnight at no additional charge. Of course the story still goes on since I still dont have the part and dont know if it will get the dishwasher running. Then there is the problem with my wood floor damage. I have that to deal with too. Thanks Electrolux for wasting a lot of my time and money. I will never purchase another product from you again. I think Electrolux needs to stop selling lemon appliances and do right by their customers. I paid $7,678.81 for problematic appliances that continue to cost me time and money.

My Electrolux refrigerator is exactly 2 years old. The plastic trim pieces on the doors has cracked and fallen off and the freezer regularly frosts over. I will NEVER buy another Electrolux product ever again.

We bought all new Electrolux appliances in Mar 2010. SIDE BY SIDE BOTTOM OUT Counter Depth SS Refrigerator w/ ICE & Water, Model #EI23BCS6I51. Shortly after installation, the ice maker stopped working. Service call in Nov 2010, replaced several parts on it, working again. Believe the ice maker was replaced. In June 2012, again the ice maker is not working. Aug 2012, ice maker not working AGAIN!! Jan 2013, again ice maker not working. May 2015, the ice maker stopped working. Again the auth tech repair comes, and tells us that there is nothing else they can do. They replaced every part they could and STILL NO ICE!!! We did purchase the extended warranty, but now the warranty is expired and the service company will not even answer our phone calls or come anymore. They know what the problem is, but cant get parts from Electrolux to fix it. They have other owners who have the same problems, and they cant fix their ice maker problems either. CONSUMER BEWARE!! DO NOT SPEND ANY MONEY ON THE ELECTROLUX PRODUCTS. This refrigerator cost us $3,000 and are VERY UNHAPPY with this piece of crap!!

Continuing the drama from April 2015. After talking to a channel of people with this company, writing several letters and sending endless photos to the higher ups in this company, I will end my fight with them. I have to continue monthly blow-drying the interior door of the freezer to on freeze the water line and the back of my refrigerator continues to rust because of water leakage in the back inner panels of the body in this unit. I believe that it was defective from day 1 but the drawers are the most flimsy I have ever seen and are completely broken. Stick with GE and Whirlpool. Signing off.

Our fridge is 5 yrs old, the ice maker broke! The auger is rusted!!! Doesnt work! Tried calling Electrolux, but no reply!! How can you make something that dispenses ice and water and it rust!!! Dont buy a refrigerator made by Electrolux!!

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

The product is the french door refrigerator. The ice maker does not work after doing the quick fix reported on the net. I shut down the ice maker and turn it back on for a good year. There are so many reports on this. In addition to it not working, the ice maker leaks and makes a puddle by the water dispenser. Everyone complains about the ice maker. This being the case, it is probably a bad engineering design. You would think the company would be ethical and back the product and do a recall and fix the problem but no recalls! There should be. I would like to see a class action suit against Electrolux to force them to do a recall and pay to fix the problem. I would love to talk to anyone willing to do this.

After two months of ownership I dont have a single gripe. My dishes get clean and its extremely quiet. The silverware tray is fantastic. I can put all my flatware on top and have a ton of room for pots and pans in the bottom.

My Electrolux EIMED60JIWO front load dryer will not start. Serial # 4D10402611. Purchased May 28, 2011 Hampton, VA. Registered with Electrolux. If I turn the dial to different settings it beeps at each setting, light flashes on and off with the beep. If I try to start, turn the dial, cancel or push any other buttons, it beeps. This has happened 4 times since I purchased the dryer in May 28 of 2011. I believe the last technician said the dryer had to be reset. It will not reset. I tried unplugging, resetting the circuit breaker, factory resetting the dryer by pushing the temperature button and the dryness button simultaneously for 6 seconds. NOTHING. STILL NOT WORKING!!! Of course it is only 4 years old, but out of warranty. They advised that I purchase a 2 year extended warranty for $267.74, and then I have to wait 9 days for the earliest service call. The dryer cost $1100!!! They didnt fix the problem when it was under the original warranty. I am NOT happy with Electrolux. WARNING!!! DO NOT BUY ELECTROLUX!! They offer a poor product, poor service, and fail to honor the warranty. I expected more out of my Electrolux. Please advise.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

Tech advised over one thousand dollars in repairs and option to purchase a warranty for over $400. What?! Um, no! Bye Electrolux, wont be seeing my money in your pockets anytime soon. A 3 year old $3200.00 range that doesn’t get much use, again if I can help you save thousands by my review, throwing that POS in the trash is worth every penny.

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

Your product broke in less than 1 year and your warranty and replacement policies are a joke. They are designed to rip the consumer off. Its nearly 1 month since it broke down and after 3 techs visits and 3 orders for possible broke new parts, Im still without a washer and Electrolux are sending yes, a 4th tech out with more parts. If this washer ever gets repaired, its probably going to die immediately after those repairs cause the previous repair guys have torn it apart. They even pulled wires out and somehow managed to get them back into the boards.I saw this with my own eyes and I would bet 1 million dollars that those techs damaged those other boards and wired. And of course who will have to pay for those techs mistakes. Yes, thatll be me the customer. Cause they are in the business of selling horrible products without honoring repairs or replacements as they promise. Electrolux and Frigidaire are 2 names that should not be in business. My work order # **.

Electrolux washer ruined clothes - I purchased a new washer along with the dryer and pedestals in March 2012. Washer started putting bleach stains on clothes. After ruining several pieces of clothing, I called for service. The first service call was very prompt. Because bleach was involved, the tech replaced three parts, all dealing with the dispensing of the bleach. This repair didnt work. I spoke with the service company, and they indicated that there was nothing else they could do and that this problem has happened before. So after bleaching several more pieces of clothing, I called Electrolux again. They said that they needed to send someone out again, so I told them what the repair company had said. They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow, it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer. After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voice mails. They only offered $150 for all the damaged clothing. Oh yeah, I have also had to have 2 service calls on the dryer. The door wasnt closing properly.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

I purchased a new home and it came with all Electrolux products. We have been in the home for four months. The following items have broken (some multiple times): - Dishwasher (electronic panel, soap dispenser, bottom rack defect - panel replaced and waiting on new soap dispenser to arrive). - Ice Maker (door broken/beeping all night long - fixed three times). - Fridge (handle broken and replaced). - Stove Hood (came dented, rubber seal not falling off in two places - still not fixed after multiple pictures, e-mails, calls, and a tech visit).- Washing Machine (Can not wash a full sheet set at one time. Soap will not dispense and load will be soaking wet. Must wash flat sheet and fitted sheet separate. All loads must be 4-5 small pieces only - Tech agreed this a problem. When I called, they saw his notes but did not have any plans outlined to fix this. It sounds as though this is not broken, but actually just the way their product works). I remember Electrolux vacuums being the gold standard in my neighborhood as a child. This is not the case anymore. I would run from any product designed by this company.

We purchased our refrigerator 4.5 years ago for $925. Though everything still looks and sounds ok, it has stopped cooling and the compressor at the bottom rear gets really hot. There is apparently a 5 year warranty on the sealed unit. After several phone calls, these are the hoops we would be expected to jump through: Not just any licensed refrigeration technician will do (since we already had one look at it). We would need an authorized servicer to come and verify if it is the sealed unit that has failed. The authorized servicer would charge us and it would not be covered by Electrolux (they say they cover materials only, not labor). That said, if the authorized servicer determined that the sealed unit had failed, the compressor and the evaporator are both obsolete items not available from Electrolux, so they dont actually cover the materials. Instead, Electrolux would offer us a 10% rebate toward a new refrigerator (presumably once we purchased it from them?) So the warranty is useless and we wont be doing any of this.

We purchased numerous fridges of this type from Electrolux back in 2014. We are a builder, so we kept all the fridges completely sealed and in secured storage. We have had issues with every single fridge from Electrolux so far to date. The most recent was the brand new fridge we moved into a brand new home. We plugged the fridge in, and immediately there was an obvious smell of smoke. Concerned, we unplugged the fridge. Our electrician had a look at the plug and it was working fine. We called Electrolux, and they told us the issue is probably the plug. We would need to get a report from a certified electrician to prove that there are no issues with any of the plugs or circuits in the home.We had a third party certified electrician come out, take a look and provide a report. We called Electrolux back, and they said an electrician report wouldnt count. They also somehow did not have the last call on file. They said we would instead need to get a certified Frigidaire technician to come out and look at the fridge. They gave us two possible companies in our area we could use.We hired one of the two provided companies to come and take a look at the fridge. They did, and said that it was clear the main computer blew up as soon as the fridge was plugged in. It also appeared one of the secondary computers was fried. They made a report, and attempted to send it to Electrolux internally. Electrolux refused to accept it.We called Electrolux yet again, saying we have a report from a certified Frigidaire technician, and could we please have an email to forward the report to. Electrolux said that never happens and only certified technicians can send reports. I told Electrolux that they themselves had already refused to receive the report internally. The call person refused to provide any email and told me to call the certified technician and tell them to send again.We updated the certified technician, who said they would try again. They were again refused, and had to try and send the report through Electroluxs Contact Us form on their website. We then had to wait nearly 2 weeks before Electrolux called back, just to say nothing is covered and it isnt their problem. To replace the computers is very expensive, and with the other issues we have had with the other fridges, we had to just buy an entirely new fridge (not from Electrolux). Normally I give the benefit of the doubt over and over, but this is by far the worst service and quality I have seen - especially considering the level of luxury Electrolux is supposed to have. We will not be using Electrolux again and we will be recommending against it to any clients in the future. Thank you.

I purchased a stove in December, at first I was happy with it. After a few weeks the burner stopped working, the oven doesnt work, the racks in the oven changed color. The paint is peeling off the stove racks, when I bake the knobs are too hot to touch. When I purchased the stove I also bought extended warranty on it. I called Home Depot where I originally brought the stove and they sent someone over. The person was supposed to write a report, and send it to Electrolux. Electrolux was supposed to call us back in two weeks after that. They never called, we had to call and complain, so they sent a technician of their own over. He came to our house, took a picture of the stove and left. He then wrote in his report that we should learn to use the oven. That was very disrespectful because he didnt even bother checking anything, not only that but maybe if the stove worked properly in the first place there wouldnt be a problem. Its March right now, and no one has done anything, Electrolux just keeps giving us numbers to call because they cant do anything. What was the point of having a warranty if it doesnt do anything? Very unhappy with this product and would not recommend.

I bought a new home last July of 2017 and had a allowance for the range. I wanted a dual oven so they let me upgrade to one. I paid the builder the difference from the allowance I was already paying. The oven has not worked since I got it. Electrolux (Frigidaire) made me go through 7 visits from repair companies (2) and neither could resolve the issue. Electrolux does not make the same model to replace it so I asked for my money back. They will not pay me the full amount but only the addition to my allowance which is only HALF what I paid for it!!! I sent in the paperwork to prove I paid that much and they still refuse. I have lost wages and gas from all the repair visits. I cannot replace my oven for what they will give me. Terrible, terrible company and customer service!!! They said in writing that they would refund the full purchase price.

Shortly after purchasing the $4K refrigerator from a local company, the ice maker stopped working. After talking to another appliance shop, I was informed that the other store would not sell the model sold to us since there was a known defect with a control board. Sure enough after contacting the store we purchased the fridge from and Electrolux, a technician serviced our unit but warned us with all the electronics now in these machines, there would increasing problems. We have a Kenmore 22 in the garage that has worked flawlessly since 1986. So two months ago I get a glass of crushed ice for a drink, and just before downing the last bit of the drink, I spy a large screw at the bottom of the glass. Thankfully I saw it before swallowing it. It came from the front control arm of the ice maker and supports a plastic bushing which acts as a support so the ice maker water tray can go through its cycle of accepting water, passing back to the steel chilled protrusions that dip into the ice, heating up and then tilting to release the ice into the ice container below which feeds to the front dispenser. I re-installed the screw, but the ice maker refuses to completely cycle up the right side of the upper department and stops just shy of the little red switch and simply churns in an endless motor spasm. Does anyone know if there are diagnostic tests you can initiate from the front control panel to actually see where the problem is with the door open?

2010 from Lowes we purchased all matching stove dishwasher and dumped dishwasher about 2 years later. Stove minor problems and been ok But OMG had a party and a non-working ice maker over and over all the same things. No ice, display not working, rusting in ice maker. When it works many repairs. Now a ef code a hif code and they want me to buy. I tape our conversation if it could not be fixed it would replaced at no cost new not refurbished. Explained how many tries before it happens no more than 3. I am afraid it is BS. I am surprised that nothing happens. I am going to record the whole conversation and if they do not have same info in the new contract I will have proof. So over it. Watch out. Spent way too much to be treated like that.

I purchased an Electrolux refrigerator 4 years ago based on many trips to appliance centers who all recommended this brand. I have had both a GE refrigerator and Whirlpool in the past with virtually no issues. The water paddle has failed twice (only my husband and I live here). There is no replacement for just the paddle so you have to buy the entire water dispensing system. The board control went out in 11/2011 and now the same board needs to be replaced again for the price of $400-$500 with service. I called Electrolux who told me to buy an extended warranty yearly for the price of $196. I will never ever buy another Electrolux product again. It makes me wonder if this company was paying higher commissions on their products than their competitors due to so many people stating they heard it was the best appliance from so many sales people.

We have a very big Electrolux fridge at our parents' house. We've had about 3 different refrigerators in the past 25 years and hands down it's the best we've ever had. The freezer is so cold that it takes less than an hour and a half for tap water to become ice. It's even colder than my ex's heart, LOL. The fridge itself is also very spacious. We never run out of space for food considering the fact that my mom has a tendency to hoard food in the ref for weeks. Everything stays nice and fresh when it's put inside our Electrolux fridge. Being that Electrolux is not really a popular refrigerator brand here (or anywhere I think), I would definitely recommend others to give it a try. You won't be disappointed!

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

We purchased an Electrolux dishwasher and refrigerator - upgrading our current appliances after a remodel. These are the first and last Electrolux items I will ever purchase. The dishwasher had continuous problems with leaking. I had numerous repair companies come out and try to repair the problem - until they told me that the only thing they could do was take the unit to their warehouse, put it up higher and see if they could possibly find the leak - no guarantee. Every technician told me that Electrolux brands are one of the worst to work on. So we got rid of the dishwasher and replaced with another brand.Now it is the refrigerator. I got an EF error code on my display and after unplugging and plugging back in the fridge as the customer service rep at Electrolux instructed me to do, the whole fridge and freezer stopped cooling. This is not the first time I have had to empty my entire fridge and freezer. If you are considering buying Electrolux, read some of the reviews on this thread. They are overpriced and poor quality appliances.

In 2008, we purchased all Electrolux products from Lowes. BIG MISTAKE. The double oven has had several F10 codes, this is a runaway temperature code and the EOC board and temperature sensor have been replaced and worked one time and then failed. Do not self clean this oven, it can only took 1 time and then one of the 8 boards will burn and fail. At the moment the oven is inoperable. The fridge has had several service calls. The plastic shelves break. The dishwasher had the mother board fail immediately. I would never recommend these appliances! Lowes is no help and Electrolux customer service has no ability to assist in persistent issues. They just say that I am out of warranty. Our gas grill is our back up when we need oven/cook top.

In September of 2011 we purchased an Electrolux Wall Oven (EW30MC65JS1) as a part of a total kitchen rehab. This appliance also contains a microwave oven and is installed as a single unit: microwave above, convection oven below. Because of construction delays, the unit was not installed until summer of 2012 when it was put into residential service. Within months of the install, the microwave cooling fan would not stop running. Even after constantly cleaning the inside and leaving the door open for 30 min or more, the only way to stop the fan was to throw the breaker switch at the panel in the basement. Finally, after several weeks of this nonsense and a visit from a repairman, the microwave began to act normal. That is until April, 2014: the magnetron went, a $591.35 repair bill. I contacted Electrolux and they sent us a $99 debit card (!?). Yesterday evening I could not get the oven to turn off. About 4 hours after dinner, I went through the kitchen and noticed that the oven was still on. The control panel was showing only the time, nothing else. I turned the oven back on, then I turned it off and waited 30 min. The oven was still on pumping out heat as if it were still warming dinner. I threw the breaker switch at the panel downstairs. I waited overnight and threw the switch back this morning. The oven is now off and we do not intend to use it again. We have kept our designer current with all of the Electrolux problems and she has stopped advising clients to purchase Electrolux products. The unit cost about $3300 in 2011 and has cost at least another $750 to keep going. Given the dangerousness of the last problem with the oven not turning off Ill probably scrap it.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

They did $1,000 worth of damage to my hardwood when delivering the refrigerator. No one cares or will return my calls. After reading all these reviews I seriously dont know how they are still in business.

We will not buy Electrolux appliances any longer and I encourage others to beware of them. They will not stand behind their product. Back in 2010 we paid around $3,000 for a new Electrolux Refrigerator thinking that it would last a long time. Within one year, I had to make service calls because the ice maker wouldnt work right. Finally after a year they did give us a new refrigerator. Well, of course the ice maker on the second one has never worked right. Come to find out from the repairman after spending $500 on a service call is that the first two years Electrolux made the refrigerator, the freezer was not made right. We had a new kit put on for $500 at our own expense and according to the repairman there is nothing else he can do. Not only did I spend $3,000 for a new refrigerator but $500 for a service call when in fact this never fixed anything. I contacted the Customer Service area in Georgia and they refuse to do anything. They claim the service company should make it right. Well the problem is that they cant own up to the fact that the first two years these refrigerators were made the ice maker in them never worked right and is made so that once they quit working, nothing can be done to repair them. How outrageous is that? We also bought Electrolux dishwasher and stove from Electrolux. Well, they have lost a customer for life. Talk about dishonesty -- Why didnt they recall these refrigerators in the first two years they made them and supply people with one where the ice maker actually worked and could be repaired. I have two pages of notes about service calls to people. Beware of Electrolux. They will not stand behind their product and when you call their service center they just pass the buck to call the repair people and pay to fix it when nothing fixes it.

Memorial Day weekend and its raining so I decide to get some writing done. Then the refrigerator starts Beeping and Beeping and Beeping and its still beeping and the mute button doesnt work. Its been beeping incessantly for hours. I dont want my food to spoil, so I cant turn it off. Save yourself the frustration and not buy this refrigerator.

Please, do not be enticed by Electrolux. We purchased a suite of appliances in 2009 for close to $10,000, and have fortunately renewed our warranties every three years. We have had work done on all four appliances. We are on our 3rd French door fridge with ice/water dispenser in the door. We are currently having to pay delivery and installation to replace our microwave because the one we have can not be repaired; the part is on back order for an indeterminate period of time. We still do not have a delivery date.Yesterday, we got Error 01 on our dishwasher. We looked up the error code, which said there was a leak. We checked all the connections for leaks; there was none. We read what others said were their experiences in forums and discovered that once that particular error code comes up, the dishwasher is basically done for. We tried wiping it out, drying it out with the fan trained on the open door. We cut the circuit breaker, then restored power. We unplugged and replugged. Nothing worked. Another repair order has to be made before they can determine it cannot be repaired! That means another long wait for a replacement, for which we most likely have to pay delivery and installation. Buyer beware, caveat emptor!

Induction oven has been broken more than it has worked. They have a terrible repair company come out to fix it. I have to wait for a different part to come in each time and the part never works so I have to go through it over and over again. Didn’t have a stove for two months. They finally get it working then it blows again. Still will not replace. Will never deal with Electrolux again.

All my Electrolux appliances broke down. The dryer quit and had to replace the motherboard. The microwave broke and replaced it with another over the range microwave and the handle broke within few months. Then last week my Electrolux dishwasher caught fire. It was the motor that caught fire and spread to the insulation. The fire department came and put out the fire and whole house was damaged with smoke. Insurance is handling the claim and I had to pay the $1000 deductible and the dishwasher is not covered by the insurance. It was a loss close to 10 grand. Electrolux wasnt even ready to pay someone to come and do an inspection and I had to pay an authorized repairman to come and submit the report to Electrolux. He is coming tomorrow to do the inspection. I am really frustrated with Electrolux appliances and their accountability.

I purchased a brand new home with all Electrolux appliances. After just my 3rd load of clothes that I did it turns out that the brand new Electrolux washing machine started to overrun and continue to fill without stopping! I’m so glad I was home otherwise the whole house would of been flooded. I got somewhat lucky that I was able to turn it off in time and the damage was a few hundred dollars. After I had the builder and service person take all the necessary pictures to prove the defect Electrolux didn’t care and refused to reimburse me for my losses. This is why I’m writing this because they should know people are a lot smarter than they think and this will cause people to look elsewhere. They also own Frigidaire so another brand that they will lose on, all it take is word of mouth and the truth will eventually come out. All they care about is money and deception.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

I love my stove. In fact had to get a dishwasher. Looked at other brands of stove, I told my husband there’s not a stove I’d have for sale right now. They are so cheaply made, if mine has issues I’ll have mine fixed unless I find another Electrolux on the floor. Sad they don’t carry more Electrolux appliances on their floor to see!

I have a brand new home with brand new appliances. Since we purchased the home in January the dishwasher has never worked correctly. We have had repair persons out to repair it 4-5 times. Every time they leave it is worse than when they started. Last Monday June 15th a repair person came out, the dishwasher does not work at all now! He told me he would put in a request for replacement, he did not.. So after receiving no contact regarding the dishwasher I called on Thursday June 18th, the lady that day told me she put in a request for replacement and someone would call me with 24 hours.After receiving no phone call as of Tuesday June 23rd I called back. That lady told me that I was told incorrectly and it could 48-72 hours. So after receiving no phone call as of Wednesday June 24th I called again. No supervisor was available but the lady I spoke to said she escalated the request and someone would call me within 24 hours. After again receiving no phone call as of today June 25th I called again. This time the lady said I was again mistold. I was now told it would be 3 business days, not 24 hrs.As you can see I can not understand why no one will call me back and my dishwasher has not been replaced/repaired. We were going on 12 days without a dishwasher. While I understand this isnt a 911 emergency I have four kids and a life. Being that my house is brand new and the appliances were an upgrade Im a lot pissed off!

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

8-10 years nothing is in stock for your Electrolux appliance. Avoid Electrolux. Many issues exists from quality to replacement products. My entire kitchen is Electrolux. I had a bad fridge first, the dishwasher doesn’t clean well. Now a range that has no filter replacements.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

We purchased all Electrolux when we built our new home in 2009. Oven Control Board went out. I bought and replaced part myself. Dishwasher does not clean well. Drain Pump went out. Leak detector cut the unit off a year later. I repaired myself. A clamp on the main pump hose was not tight enough. Microwave repaired twice. Door switch bad. Then door switch mount came lose.Side by Side Fridge control panel on front replaced, segments of temperature went out. Poor Temperature distribution in fridge, get 42 degrees on top shelf while bottom shelf is 37. Set it any colder and back of both drawers freeze things. So far vent fan hood, gas cooktop, and washer and dryer are OK. Thankfully I have a great dealer with great repair people, ** in Florence. I have purchase receipt for all of these, dated 11-28-08.

We recently purchased an Electrolux Oven. The unit came highly recommend on several sites online. The unit arrived with damage, including a defective control panel. Electrolux was initially very friendly and professed a desire to do whatever was needed to fix the unit. In the end, they admitted that they had no parts for the oven and would have to manufacture some. It would take at least a month. They then discussed replacing the oven, but decided it needed to be repaired at least once. Of course there were no parts to repair it. In the end, they did nothing. So we bought another oven. Customer service gets an F.

These are the worst appliances I have owned. I purchased a Dishwasher, Gas Range and French Door Refrigerator. The Refrigerator was replaced after one year because the Ice Maker never worked after being repaired several times (including once where Electrolux told the repair tech to push the sides of the fridge next to the ice maker). After 5 repairs to a leaky dishwasher (Electrolux knew about this one) besides damaging the cabinets, it still doesnt clean properly (you have to wash dishes before putting them in the dishwasher). The Range started to emit a gas smell when it was working. This was repaired and lasted two weeks before starting again.Now I am waiting for the part which may or may not fix both the gas smell and get the oven to actually work. Do not even consider these appliances. Electrolux knows they are defective but will not do anything about it. The glorious reviews online are not what they seem. I have had Whirlpool appliances, GE Profile appliances and now Electrolux. On a star rating for Electrolux, I would give it a one because there are no negative ratings.

This has to be the worst refrigerator that I have ever owned! The water line for the water dispenser constantly freezes up. You have to defrost the fridge to get it to start working again. The ice maker just died. The clips for the drawers are always breaking so you have to replace them. The door shelves have broken. The freezer had water leaking on to the bottom and ice built up which would start to leak onto the floor. Hey... but it looks nice. Garbage! Dont ever buy one.

On Nov 21st, 2018 I called to schedule an appointment for my washer to be repaired and was given one right away, although I had told the representative that it would probably need a new part, the very same day I get a call from a technician saying he would come out to look at the washer which he did on Nov 23rd. On the day of the appointment he shows up looks at the appliance and within 5 minutes tells he would need to order the part and come back and that it would take about a week or so. So Ill be without a washer until then, so I called the warranty company back and explain to the corporate supervisor that a week or so is way too long so she reassures me that this will be priority and that she will put a rush on things. It is now 3 weeks later and Ive not heard back from either party, so I call the tech to ask for an update, he tells me the company took him off my case and knows nothing about the situation. I call the company back to find out what the hell happened and no one knows. Also the part was never ordered, ridiculous! So Ive been back and forth with this company. 4 supervisors later, one of them orders the part and assures me this will be given utmost priority, I get an email confirming the part is been ordered and that I should receive within a couple of days, and that a new tech company will be here on the 11th of Dec 2018 to install it. 2 days later I get an email stating that the part has been cancelled without any explanation, again no call from the warranty company, I call them to find out that again no one knows what happened no one has an explanation, at this point Im over it!! If you are reading this? DO NOT BUY FROM THIS COMPANY!

Bought an Electrolux fridge with French doors at State Street Discount in Portsmouth, NH after a lot of research. Didnt want front side ice and water because I felt it unnecessary and potentially problem-ridden. I saw some reports of ice maker being problematic. Embarrassed to report, they were right. Thing knocks, sticks, I fought with it with a steak knife, and have changed the expensive water filter per instruction several times. Its actually mocking me right now (kid you not) with a nice tempo of knocks. Called support previously and they responded twice with average butt crack service. Ready to throw a hatchet at this thing. Mostly to cut the top half from the bottom. Have worked over the freezer trays so much they are no wobbly.

Seven years ago I purchased 7 Electrolux appliances to update my kitchen. They look beautiful, but don’t function properly. We have had multiple service people to fix. Within weeks, the same issue happens. Dishwasher not emptying, oven smoking and overheating, stovetop heat very inconsistent, etc. The biggest problem is the total lack of customer service. I’m replacing all $15,000 worth after only 7 years. The only recourse I have is to warn others not to waste you’re hard earned $. You have plenty of better options out there!

I have been verbally abused by this technician whos name is David. He confronted me over the phone, told me to find another technician as he found out that I made a complaint about him before. He did not do a great job last two times. He basically told me that he does not have time to do a charity job! I have been offered a goodwill warranty service but in Davids interpretation, it is a charity job for him. This is not the first time he made this comment, he said it before on his second visit, mentioning that I get the service for free and so I should spent some money to do rest of the job or do it by myself! So he walked off without testing the product. So the dishwasher still doesnt work. He was very abrupt, rude, not listening to me, and talked on top of me which was really depressing. This is unfair and breaching consumer laws and unfair business practices. People like him will destroy Goodwill of Electrolux.

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

Is there a zero star rating? I am extremely dissatisfied in my Electrolux refrigerator. It is just over two years old and have had to have the main computer board replaced (twice) and the evaporator fan to the tune of $1,000! This should be under warranty for a minimum of 3-5 years for these major parts. Model Number is E23BC68JPS5. It is ridiculous to spend an additional $1K on this appliance given I already spent over 3K to purchase it not long ago.

I purchased a new apartment sized washer dryer combo approximately 2 and a half years ago. It was always noisy when it was on the spin cycle but then the noise became unbearable so I called an authorized repair service. I was told the shaft was broken and it would cost $700 or more to repair and there was no guarantee it wouldn’t happen again, that cost me $100. I called and complained to Electrolux and they said all they would do was cover 20% of the cost of new parts which to me is next to nothing. So the lesson is if you buy from Electrolux get the extended warranty and good to you.

We purchased the washer and dryer in 2017. Was supposed to be this great pair. Well, its February 2, 2019 and the dryer just died. Cant get repair over for 4 days and who knows how long to get parts. Ive had approximately 4 other brands of washers over the years and have never had one do this. All of my washers and dryers lasted well over 10 years. NOT THIS ONE. Luckily, we are building a new home and wont take this or buy another. BEWARE!

Purchased second most expensive dryer from Electrolux’s assortment. Less than 10 months the dryer started making a terrible sound. A technician came out twice unable to fix. Essentially requiring to replace all internal parts. Electrolux customer service department is filled with incompetent individuals that do not understand the meaning of customer service. Each person I spoke with, were not solution oriented or the slightest bit empathetic to the issue(s) at hand. I emailed the head of appliances in North America (Alan Shaw) in hopes he could have an individual or team to assist with the issue. I was contacted by a horrendously rude woman (Rita **) who was curt and not once apologized for the inconvenience. She offered a 20% discount on an extended warranty. Since then I emailed the CEO of all Electrolux worldwide and have very little confidence he or anyone else in company will be accommodating or offer any resemblance of customer service. DO NOT BUY ELECTROLUX PRODUCTS.

As part of a luxury kitchen renovation we chose Electrolux appliances. Built in refrigerator with matching built in freeze, double ovens and induction cooktop. The freezer broke within the first year and it was like pulling teeth to get someone to service it. Electrolux would not stand behind their product and while waiting for parts it just started working again. We lost all our food twice. Its worked since then but often freezes up inside and often has a huge amount of condensate on the exterior. Similar issues with the fridge. They replaced the gasket on the door which did not make a difference other than now I have a gasket that isnt fully attached. Most recently the induction top died. Three weeks to get a service tech here and it is going to cost $ 1,100 to fix a three year old cooktop. I will never buy this brand again and as a leading remodeling contractor in two states, I will not let me clients buy Electrolux either. No help from Electrolux or the dealer.

Purchased Electrolux Washer and Dryer 2 years ago against my better judgement. Now the Dryer has had an error code first time E61 and 1 day after repair it had E64 and again E61. A&E Factory Service (Warranty) are worthless. Been 6 weeks already and over $50 in Laundromat costs to dry clothes. I will NEVER Recommend an Electrolux appliance to anyone. My old Maytag lasted more than 10 years before any issues. This is junk but looks nice, nice junk alright!

We purchased an Electrolux dishwasher model EI241D50QS in March 2015. The main board and the pressure switch went in Nov 2016 of course after warranty. Luckily the manufacturer agreed to pay for at least the parts for replacement. Fast forward now to Aug 2017 again the main board looks to be broken in less than a year. Called customer service and asked what they can do to help me as this dishwasher is only 2 years old and should not be broken down for second time and this part is less than a year old. Only response was, “Sorry nothing we can do.” So basically the 1k dishwasher I paid for 2 years ago is junk as the part and about to repair is almost the same cost, what a joke that they cannot stand by their product and give terrible customer service saying, “Oh well nothing we can do. Youre on your own.” I will NEVER BUY ANOTHER APPLIANCE FROM ELECTROLUX OR FRIGIDAIRE EVER AGAIN AND WARN OTHERS ABOUT THEIR PRODUCT.

I bought an Electrolux refrigerator piece of crap in April of this year and Ive had nothing but trouble with it. Right now its showing that refrigerator is off. I cant get it to come back on and so my food is spoiling. Of course it has to happen on a weekend and no one can come out here and fix it. I havent unplugged it several times and plugged it back in hoping that would fix the problem but of course that didnt work. Whatever you do, please do not buy anything from Electrolux. Unless you want to buy an appliance thats not going to work, then of course you should buy it Electrolux.

This convection / microwave was delivered 1 month ago. It is replacing a Samsung Over-The-Range convection / microwave. The Samsung was ridiculously noisy, had a weak vent fan, poor lighting, and very dim display but overall it did work pretty good. After 4 years of service it got donated to Habitat For Humanity (thanks for the tax write off). NOW I have the Electrolux convection / microwave. It was difficult to install. The holes and brackets from my previous microwave aren't in the same location. I understand that these are different brands but I've hung different microwave brands in the same location before and the mounts where pretty universal - not this time. The LED display on this device is just as dim as the one on my previous device. I guess NOBODY can create a display that's easily visible from more than 7 feet away. Now here's where the Electrolux sets itself apart,,, it looks great, the lights are bright, and the vent fan actually works really well.The interior is all stainless steel with this cool diamond pattern. It looks really nice. When using the convection oven,,, the temperatures are accurate and it bakes to perfection. It is noisy too but nowhere near as screechy and obnoxious as the Samsung. It's just the nature of convection / microwaves to be a little loud. If anyone finds a quite one please let me know. As for the buttons,,, there ARE NO buttons. It's a flat touch panel just like your smart phone. Pushing hard on a number doesn't make it work. You have to gently apply a full fingerprint over the button to get it to work and you cannot be in a hurry. It takes a little getting used to but it's really not that big a deal. This is an expensive device but it was worth it.

My preference is NO STAR, but thats not an option. I paid $263.95 for an extended warranty only to have the tech come out and tell me the unit (refrigerator) was built defective and would need to be replaced. I waited a couple of days and received an email letting me know I need to contact the delivery company and pay an additional $169 to have the defective product removed and deliver a new unit. Electrolux sells you junk and wants more money to replace it. I called the delivery company and they are telling me, your unit is here, but its on hold. I asked the person on the other end of the line, so now what? The response was, Call Electrolux to find out why its on hold.So I call and the person tells me he wants to contact the original customer service person I spoke to and figure out whats going on. He asked if I paid the $169 and I told him no. He confirmed my number and said he would call me back. 3 hours later no call, so I decide to call Electrolux back to see whats going on. I wait on hold for 15 minutes because of the heavy volume of calls. The customer service rep answers and I explain to her whats going on and her response is, they must have gone home for the day is why I never heard back. This is NOT CUSTOMER SERVICE! She tells me she needs my consent to release the product and I will pay on good faith once the replacement unit is delivered. I call back to the delivery company and tell them what I just did and now they are telling me, No, we do not take payment and I need to call Electrolux! I told her this doesnt make any sense and the woman said she will send Electrolux non-customer service department an email to figure out whats going on. I asked if I could at least get my name on their delivery schedule and she said no, as long as the product is on hold she cannot do that and here I am, SUPER FRUSTRATED and have no idea whats going to happen next. I will NEVER BUY from Electrolux again and will NEVER RECOMMEND them to anyone. I hope this gets out to as many people as possible and makes some kind of sense.

We remodeled our kitchen several years ago and replaced our dishwasher, refrigerator and slide-in range/oven with Electrolux appliances. All three have required significant repairs or replacement. The dishwasher has failed twice and has “irreparable problem”. The wire that holds the door open in various position is connected to a molded plastic fitting in the frame. The fitting breaks off the molded plastic frame. The machine is build on and that’s that’s, you need a new dishwasher. After two years of service we received a $200. Credit toward our next $1,000+ machine. The fancy range we bought had a valve fail and that was $400. And the ice maker failed in the fridge. That was $350 for half an ice maker that now sounds like it’s grinding up glaciers. No more Electrolux for us!

I bought Electrolux dryer EFMG627UTT recently on Sep 18. Dryer is taking too long to dry and customer service is poor. They already change the motherboard board and temp sensor. The predictive dry is stupid feature and not working good. The empty dryer with no load is running 1 hr and they claim that it can sense the load and moisture and predict accurately the running time. Means it should stop cycle in few min when load and moisture is 0. But still it predicts 57 min and running for 57. Technicians Jose says it is normal and per tech specification and when I asked what is the tech spec, he said he dont know. None of them in customer care knows that spec. Worst customer support and worst machine. If anybody can guide to sue them I will be happy to do. Reason of review: Poor customer service. Monetary Loss: $1800.

In 2009, we purchased all Electrolux products from Lowes. BIG MISTAKE..... The oven/cook top is now receiving the 5th service call. Do not self clean this oven.... it can only take about 10 times and then one of the 8 boards will burn and fail. The fridge has had 4 service calls. The control board for ice maker fails once a year. The plastic shelves break. The Ice maker bin broke from ice dropping into it. The microwave has had one. The dishwasher has operated with no service calls but it is not as good at fully cleaning than others I have had in the past.Lowes is no help. Electrolux customer service has no ability to assist in persistent issues. They just say we need to purchase the warranty. We could have bought a new oven with the money we have paid on repairs and the cost of a warranty would by now paid for a new oven as well. 2 weeks ago the fridge was repaired. Luckily we have a 12 year old fridge in the garage that has never had service once as a back up. Our gas grill is our back up when we need oven/cook top service once a year.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

I wish I had read these reviews first! Seems as if its a common problem. BRAND new washer and dryer. 2.5 months of use and it quits. Call Electrolux and they send a tech. Its non repairable! As a few others have said... POOR construction. The wheel isnt attached properly, shreds the belt, digs into and eventually punctures the drum... which leads to leaking. The leaking of course wasnt noticed until the washing machine QUIT working all together, after 2 months.... and now we have mold on our brand new floor and baseboards. And do you think Electrolux cares? NO. They refuse to refund my money for their crap product. They dont have a buy back program. Ive missed time from work, had to pay to go to a laundromat, and have now been a full month without a machine... I paid over $1600 for this set, plus time off work and money for a laundromat and they dont care. All I get is Sorry to hear that but we dont have a buy back program. BUYER BEWARE!

My Electrolux refrigerator broke down in less than 5 years and needed a control unit. Electrolux claims that they do not have any control units for me. Their solution was to buy a new one. Buyer beware. If you buy an Electrolux product, you may have to replace it if it is need of a part as Electrolux will wash their hands and claim you need to buy a new one.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

Our new home came with Electrolux appliances, which I thought was great. Not so much. My dishwasher buttons are smearing off (Model EI24ID81SS) and the button board requires unplug and replugging when the button board freezes. My wall oven has (EW30EW55PS) has a temperature probe that worked for the two times I used it, and does not work. My microwave (EW30SO60QS) creates steam on the buttons, which have already malfunctioned for 4 months where the time or timer just didnt work. I have to leave my microwave open to make sure the steam for using the microwave does not break the buttons. The gas stove top (EW36GC55PS) didnt ignite one of the burners after 1 month of use so I had to manually grab a lighter & ignite the burner for use. Ive never had so many issues from one brand. The only 1 star is for their aesthetic appearance.

I have a 6 month old $800+ upright Frigidaire freezer made by Electrolux, after less than 3 months it quit working, lost hundreds of dollars worth of food. Its now been in non working condition 3 months even after 5 service calls. This freezer has been sitting in my home in NON-WORKING condition for 3 months now. Electrolux agreed to replace it in August... The first date they scheduled this delivery on Sept. 8th, they never showed up or called. They again rescheduled for today, September 21st and now Im being told they cant deliver it today. Ive lost countless hours with customer service, hundreds of dollars worth of food, two days loss of work waiting for delivery of the replacement that didnt show up. Its the worse experience I have ever had with an appliance in my life. The customer service is even worse than the garbage products they sell! Run!

6 Appliances, 12 problems, expensive solutions: We built this new home about 5 years ago. Its just the two of us and our dog. In the past 5 years we use the home about 7 months of the year. Every single appliance has had problems, too many to outline. Some of the problems Electrolux has no fix for other than expensive parts to fix parts that they knew did not work. More problems are on the way, as our microwave has stopped rotating and our freezer is making a funny noise as well as the fan in the convection oven is making sounds that it did not make before. These are all top of the line appliances that should last more than a couple of years of use. However Electrolux does not agree or care. I am going to start a class action lawsuit in Canada against them, my email is **. Write me if you would like to join in.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

I purchased a set of Electrolux washer and dryer. I have to say, What junk? After fixing the washing 3 times in the 3 yrs we had it we decided to leave it at the curb. And now we are on our 2nd heating element for the dryer in 3 yrs. Stay away from these products.