I purchased an Electrolux kettle model no. EEK3200 here in Phuket one month ago. I boiled water and it tasted awful, of plastic. I have used it for one month now 3 times a day for boiling water for dish washing. I just tried to use it for a cup of tea again and its just as bad with the taste of plastic! Its totally unusable.

The repairman is coming next Tues., it is only 3 months old. I have to rinse all the glasses, and silverware because they are filthy. Now it has no power. It is not the tripper switch, and there is power to the plug. My old dishwasher washed better than this expensive dishwasher. When I called for service, they said Well they use less water. That is no excuse for not cleaning the dishes, at that price. Hope it can be fixed, Im not washing dishes by hand.

Awful experience with model #EFME517SIW 8.0 cu. (Electrolux Dryer 2016) .The front door rattles at very high decibels as does the flimsy rear panel. We cant stand the noise and disruption within our home. Called Electrolux and they claimed that after one year, there is no warranty coverage for this issue. Unfortunately, we purchased the washer/dryer set while the home was under renovations and were unable to use the appliances for several months. By the time we used the appliances, the horrible rattling started, but warranty ended. My former GE clothes dryer worked perfectly and quietly for 10 years, never requiring service. Ill never purchase from Electrolux again and will tell post as many reviews as possible about their poorly made and overpriced clothes dryer.

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

I got the Electrolux dishwasher as a package from our home builder. We had problems from the start. Within the first year, while it was still under warranty, we had to get it serviced three times. It would not dry the dishes, the pump failed so it would discharge the water. Right now the touch controls are unusable. I have to open-close the door ~10 times before I can simply press start. Forget about selecting any custom wash cycle. Every so often even that does not work and I have to cycle the power to the unit at the fuse box. We are waiting for the unit to die to replace it. My only consolation is that I did not spend any money on service. I am never buying another Electrolux appliance again, and I am telling everyone I know to follow suit.

Last summer, we chose the appliances to remodel our kitchen and replaced our 10-year-old $1,500 Kenmore refrigerator with a $3,000 Electrolux stainless one. It was delivered in September... but wait, it was a different model. When we questioned the dealer, he told us that Electrolux had discontinued the model we ordered and that the one we had received was the replacement. However, there were a few small catches. It was all stainless like the one we had ordered, the inside was organized differently and the freezer had two drawers rather than three, not to mention the quality seemed to be significantly worse. But the dealer and Electrolux tried to tell us it was an equal replacement... right. There didnt seem to be a lot of options at the point so we settled with a far too small compensation. The dealer (Standards of Excellence in Concord, CA) came out and installed it in October. When they left, the doors werent even. In February, the flap on the French doors was jamming when we closed the fridge, so we called a service company. They came out, ordered the part and two weeks later, replaced the flap and tried to align the doors (not completely) and left. A few months later, the flap (mullion) failed again and I called a different service company. They came out, ordered the part, came back with the part, and spent a lot longer aligning both the mullion and the doors and left. The doors now seem to be fixed although they arent quite even. However, about a month ago, the ice maker stopped delivering cubes. It only gave out crushed ice and the display was giving some strange messages once in a while. The service guy came out again and said that the solenoid for the ice maker had gone bad, had dropped down and had fried one or two of the circuit boards. He replaced the solenoid but had to order the boards. Evidently, the fried boards were causing the computers to go nuts and provide random messages on the displays (and to the diagnostics he was trying to use). As of Monday, everything seems to be fixed... for the moment. But I have no confidence they will stay fixed. This morning, I called Electrolux to complain; their suggestion was to pay for an extended warranty. I absolutely hate the idea of giving Electrolux another cent for their poor quality product. My 10 year old Kenmore is happily humming away, working perfectly in the garage. I wish I could make it stainless.

Based on positive reviews across the web, bought Electrolux EFLS617 washer and matching dryer. Empty Nest household - Washer quit after 6 weeks. Warranty service into 3rd week wait. Local Service provider stated failed part is recall, and tells us min 2 weeks. I call 2 weeks later, part ordered through distributor and is on back order with no eta available. Called Electrolux for help to on recalled part; Electrolux rep stated part is not recall and would not assist in tracking part down. Asked to speak to customer satisfaction dept; rep stated This is Electrolux customer satisfaction and said no more. It appears Electrolux reps are trained robots assigned to only check failed appliance is registered under your name. This rep deflected all my questions to local service provider. No help, no empathy, no apology for failure or inconvenience. Attitude not helpful - I suspect that failure is their normal. And I’m stuck without a washer. Sorry I bought this washer.

I purchased a matching set of front loaders (models EIFLS60JIW and EIMED60JIW) on July 12, 2013 and the washer been nothing but a headache. It gets off balance with small loads, medium loads and large loads. Nothing is more frustrating than to start a load, hoping to come home and throw the load into the dryer only to discover it got off balance and never started the cycle. THEN, to make it worse, my clothes are getting slits put in them. I dont know if it is the washer or the dryer. Ive had a service call and they cant figure it out. I absolutely detest this set and wish I had never, ever purchased them. My neighbor has a set of Maytags and she love them - no problems whatsoever.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

I purchased 6 Electrolux appliances for my kitchen in 2009 (refrigerator, dual fuel oven, hood, microwave, dishwasher, mini-frig). Since that time they have ALL required repair. The refrigerator and dishwasher re in constant repair. I purchased this top line brand because I didnt want to deal with any problems. I also purchased a warranty on all the appliances because I didnt want to have any problems that would take time from my busy schedule. In the last 2 months I have had the refrigerator stop working (for the 3rd time) and spoil ALL my food. Sears took 4 attempts to fix the problem over the course of 3 week. The following day the dishwasher broke (for the 3rd time), draining 2 feet of water all over my kitchen. After 5 weeks and 3 service appointments - almost 2 weeks between appointments and 2 no shows my dishwasher remains broken and collecting mold. I will NEVER purchase another Electrolux appliance again. These products are complete junk.

All Electrolux Appliances were purchased for my kitchen in a remodel. Microwave model E130MH55GSA: top vent was broken and needed a replacement before the warranty was up. Electrolux did send the part free, not once but twice. They did not seem surprised. They knew of others with the same issue. Okay, happy with that.However, this model oddly does not have a turn table and there is a huge amount of moisture that develops on the floor of the unit when cooking. This causes a big mess and can be slippery and dangerous when removing items from the unit. Dont really know what to make of it. It does cook well and I never really put water in the food because of all the water that seems to come from nowhere during cooking, a bit messy. I was told by Sears and Electrolux they dont need a turn-table. However, I see that all the newer models all now have turn-tables.Now to the Electrolux gas range model EW30GF65GSB. It has been satisfactory with the exception that one of the iron grills came in damaged. Since this was new and under warranty, I was able to get a new one sent out to me free. The oven is consistently under heated. It does not get as hot as the temperature shows. I either have to cook food longer or raise the temperature. I can live with this.I also have an Electrolux refrigerator model EW23CS65GS1 and it has been problematic. Right after the warranty was up, the indoor water dispenser would continue to allow water to flow. We could not get it to stop thus running water all over the floor. By chance I figured out after a major flood on my ceramic floor nearly to the wood area that opening the door would finally stop the water flow. Company came when it was working and this flood happened all over again. It took forever to find a repairman who would come to replace the part I ordered from Electrolux. You cant get these parts anywhere in any major city I know of. I am in Austin, TX. It was repaired after weeks of waiting and arranging for a repairman. Then my filters began to fail. Right after I replaced one, it failed within the first month. I discovered this by finding a pool of water at the front of the refrigerator. With further investigation I found wet walls inside and a full pool of water at the refrigerator floor. This was a puzzle and I did not know what had caused all the water. We continued to use the water dispenser not knowing that the leaking filter was causing the spray of water on the inside, down the walls and on the unit floor. The leaking out on the floor occurred when it had nowhere else to go. It was impossible for me to get the company to replace the nearly new filter that costs around $30 plus $7 or so every 6 months to get them sent. They should have sent it for free. You cant find these for purchase in any major city I know of. Therefore you must order ahead and always pay shipping. However, there is an air filter too that needs to be replaced every 6 months for an additional $30 plus shipping because it cant be purchased in the city either. I wish it had ended there, but no, the new one failed. I have spent hours with this company just getting my call through, getting routed to the right department, waiting on hold, and waiting for parts to arrive.Electrolux advised me that I should buy an extend warranty I believe would cost me $150 or so per appliance to cover these things. Can you imagine? I purchased these appliances because Sears recommended them as dependable appliances. Sadly, this has not been the case. I did not purchase the new warranties. Then Electrolux advised me further to purchase a replacement filter housing to prevent another leak. I called my repairman who advised me to try another filter. I was unable to use the dispenser and have ice in the freezer for weeks while trying to get all this resolved and on the phone countless times and hours to attempt to get faulty filters replaced free since they were failing. I was refused over and over by representatives and even managers who told me they would not sent a free replacement and the manager hung up on me on more than one occasion. I was finally successful with repeated calls to get a manager to send the replacement without further cost. There have been no further leaks so far and no housing replacement as advised, who knows what will go next. I have had the filter in for a couple of months now with four yet to go.I have saved the best or should I say the worst appliance for last, the Electrolux dishwasher model EWDW6505GS0. I have had to replace the motor pump that failed out of warranty. The unit shuts down and beeps until you attend to it. It gives a digital error code to tell Electrolux and repairmen. Somehow in the process of getting the part sent from Electrolux after the standard 7-10 business days, I got not one part but two. I kept the new on for reserve; they aren’t really on top of it in the parts department apparently since they send some things twice. Finding a dishwasher repairman for Electrolux that had a good rating was a challenge. The part was finally replaced without having a dishwasher for three weeks. Then I start getting a new error and I try to get a repairman out. I tell him about the replaced motor pump and he thinks changing it out with the one I have in reserve will get it working again. Why he did this I am not sure, because once he had it installed it gave the same error code. I told him I couldnt pay him for replacing a part that he didnt provide and he did not fix the problem. I gave him minimal payment and also got a scratched up ceramic floor out of this deal. Then I began to notice that the wood floor next to the dishwasher and cabinets to the next room was wet. Now I have to have extensive wood flooring replaced. The repairman had not gotten the water supply attached properly. Even though I was unable to use the dishwasher, water continued to leak out under the cabinet to the wood floor. This is not Electrolux’s fault directly, but if their appliance was working properly in the first place, I would not have had this unit worked on thus causing the water damage to my wood flooring. I called a plumber who discovered the leak from the attachment to the dishwasher to be inadequate. The water damage may also be caused by the faulty drain valve kit. This was ordered after much time spent with Electrolux on the phone after the dishwasher repairman put on the motor pump that did not fix the problem. Electrolux representatives told me the error code required a drain valve kit. I waited past the standard 7-10 days for the part to arrive. It never did, I spent all evening and the next morning with numerous representatives to try and get drain valve kit sent. My credit card charge had already gone through and was paid without any part. It was finally determined that the part was sent to another person entirely. First I was told I would have to wait until the other party sent the part back. I complained. After much hold time then transferring, I as told to call back the next day since all the managers were now gone for the day. Today after telling my story over and over again to several representatives, more holds, and transfers, I was told they could not ship it over-night for free because a dishwasher did not have priority. Are you kidding-- I had been waiting now for 15 days with no part and no dishwasher. I bought what I was led to believe to be a dependable dishwasher for quite a sum of money that isnt doing the dishes and is costing me more time, more money, and additional home repairs. It is a priority to me. The representative hung up on me. I called again and finally got someone who put me on hold for 30 minutes but agreed to send the part I have already paid for overnight at no additional charge. Of course the story still goes on since I still dont have the part and dont know if it will get the dishwasher running. Then there is the problem with my wood floor damage. I have that to deal with too. Thanks Electrolux for wasting a lot of my time and money. I will never purchase another product from you again. I think Electrolux needs to stop selling lemon appliances and do right by their customers. I paid $7,678.81 for problematic appliances that continue to cost me time and money.

Whoa -- either in 1970 or 1971, my parents purchased a Gibson freezer. Within in the last 2 years - yep last 2 yrs - we decided to replace the working Gibson. It was still working and never broke down once. But of course, it used way too much electricity and we didnt want to take a chance with a freezer full of food. Went to Lowes and purchased an Electrolux (tag inside of freezer) but says Frigidaire on the outside. Of course, yesterday it died and ruined a full freezer. It just floors me that a freezer thats almost 45 years would still be working and the new freezer that is ** 2 years old took a crap - OF COURSE -- ITS OUT OF WARRANTY!!! WILL NEVER AGAIN EVEN WASTE MY TIME LOOKING AT ELECTROLUX/FRIGIDAIRE.Updated on 07/07/2017: Within a couple of days I received an email back from Electrolux. - blah blah blah -. Yes, they said they were concerned and asked for more information regarding the repair. Explained, repair person was coming Sat. - he came - found what was wrong, said he would order the part and come back to install it. I emailed Electrolux again & explained it was a control of some kind. Never did they let me know NOT to pay the repair person ---- well let me know if you know of a company that will be willing to fix an appliance and then WAIT for payment. After the repair was completed, I emailed back and gave the additional information, & asked where I could mail the invoice since we paid for the repair. HAVE NOT HEARD A WORD SINCE. I do understand no company will pay for any food that was ruined or labor.

I purchased an Electrolux Refrigerator Model EW288571150 in August 2010. Since my purchase, I have had 16 service calls. Out of the 16 service calls, I believe 5 parts have been replaced. I do understand Sears policy and procedures but this can become very frustrating. I did speak to someone at Electrolux on 08-08-2012 and she did explain that my problem was with the bottom rack of my ice maker. At this point, Im now waiting on that part to be replaced and I do hope that this is the answer. The appliance is beautiful, but do constantly have to experience my refrigerator going out and losing food because of the refrigerator defrosting.

DON’T EVER BUY ELECTROLUX APPLIANCES! September 2015 is when we purchased a new Electrolux dishwasher to replace our very old dishwasher probably over 30 years old. Never had a problem with the old dishwasher. It served its purpose but could not run anymore. We were excited to buy a new dishwasher hoping that it would sanitize and clean dishes better. Since we got the new Electrolux dishwasher in September 2015, it has broken down 6 times. Also does not clean well and I rinse everything before I place in dishwasher. It’s only 2.5 years old. Called Electrolux over 20 times getting it repaired and begging them to replace the dishwasher because we were sold a lemon. Every time they denied replacing it. There are a few inconsiderate rude Electrolux agents that I talked to and lied to me. I have been lied to many times by Electrolux agents and they keep their stories straight. I record everything; calls, notes, confirmation numbers. Horrible customer service!

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

My refrigerator needed a gasket. I ordered it through Electrolux. It wasnt delivered properly in the box. The gasket was in worst condition as my existing gasket. The gasket was exposed and clearly had been in heat for hours. Electrolux would not replace the gasket after speaking to a supervisor. Whos to say that the product was not of quality when the distributor packaged it. The supervisor offered a 20% discount to purchase another gasket. Oh my... why would I do that? I have a dishwasher, countertop stove, microwave, double oven and of course the refrigerator... all Electrolux! They have truly lost a customer and I will share with others not to buy an Electrolux product!

I am so happy I bought this electrolux's it fits easily in my space. its so easy to operate. It's quiet, I just love it!

I had purchased an Electrolux washer and dryer in July of 2015. I spent over $2200 on the pair. I noticed almost immediately that the washer wasnt completely spinning the clothes dry. I assumed it was because it was too full. I lightened the loads and the problem still continued. I often had to rewash the loads 4 and 5 times to get it to spin dry. I had family come in to stay with me a few months after I purchased it. They used the machine and told me to call the company and have someone come out. I did and when the service guy came out he had told me that the entire inside of the machine needed to be replaced because a bolt came loose and pushed the drum forward. He informed me that the was a lemon and that I should get a replacement machine. He also said this would take 2 weeks and 2 guys and a 5 hr job. 2 weeks without a washing machine was unheard of in my world. I immediately called Electrolux and spoke to a manager. They told me all they could do is fix it and pay for the repairs. They told me to talk to Sears where I bought it to see if they would do anything for me. Well Sears did nothing!!! Literally said its not our problem and they dont deal with Electrolux. Then why the Hell do you sell it??? Never shop there... Ever. Anyway the repairs guy came out 12 days later. Fixed it and 1 week later I called to report the same issue. He retired to tell me its just the way this machine is. Nothing else he could do. Again, 2 weeks later the machine stopped spinning all together. They returned and said the bolt was loose again. This time they glued it. 7 months old and the machine is being glued. Well I said, pretty bad for a new machine to be treated like a 10 year old one. I called Electrolux and told them this was the 3 call on the same problem and this should be treated as a lemon and the machine should be replaced. The woman agreed completely and said she would get on the problem. Well never heard from her again. My husband called, talked to the manager and he said now that its glued it should be fine. I would have to wait for it to break again before any action takes place. Ive been out of laundry for a total of a month and for some reason they think thats ok!! I dont!!! Never ever purchase from this ** company. Save your money please.

We love our new dishwasher! The various configurations all work well and the spray heads and the delicate wine glass holders are very special. We are even washing our precious Steuben glasses in the new washer. Not a streak in sight!

We purchased a washer dryer set 1 year ago. The steam/water valve on the dryer failed 4 months ago and after the load is dry the water continues to stray into drum, filling it up with water, runs into drawer and floods floor. We had it fixed by the appliance store technician. The valve has now failed again. A tech is coming out again. Has anyone else had this issue? Model # EFME517SIW0.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

We bought the Electrolux washer and dryer that said it had fast wash and fast dry. We were planning to buy Samsung as we had this brand before and it worked great. We went to Bad Boys and they persuaded us to buy this brand mainly because of the fast wash and dry features. The washer was fine but the dryers fast dry feature does not work at all. Garbage. We told Bad Boys that we were not happy and they sent someone to take a look. They said that there was nothing wrong with it and that that is how it was. Neither Electrolux or Bad boys did anything further to help us. We spent over $6000 in appliances and no help at all regarding this issue. Terrible customer services on both parts. We will NEVER ever buy this brand again.

We purchased the dryer in June 2014 and from the first use, the towel setting never dried the towels in the time attributed to that setting - 40 minutes. We have had repairmen inspect the dryer on at least 2 occasions and have spoken directly with Electrolux, and have been told that the factory temperature is set correctly and that we should dry the towels 2x if the setting is not drying the towels. I explained this is a problem - if I put one towel in to dry or several, they never dry on the towel setting. Electrolux asked if I was stating that they are using false advertisement to sell their machines and I responded yes. They further indicated they were not going to change the temperature on the towel setting and reiterated that I should not use the towel setting and that I should find a setting that does dry the towels and that I should not use the towel setting.

I purchased my new Electrolux slide in range with the three year warranty including thermal breakage of the glass top. I had the range for just over a month and was simmering vegetables when the glass made a pop & then a crackle sound. The glass had shattered into flakes and then cracked. Customer service asked me to send pictures which I did. They immediately blamed me and said that I must have dropped something on it. Three months later and after being runaround they now claim that my pot was dirty and stuck to the glass so is not covered by the warranty.

Upright freezer 1 and a half years old model ffvu17f4qwa quit working for no reason. Lost all my meat worth roughly 1500.00 and a big bloody stinky mess to clean up. When contacted Leons in Orillia they said they were sorry and no compensation for anything. Went back to old chest freezer that is still working. Never another Electrolux in my house. Would have a least have liked a phone call.

We purchased over $10,000 worth of appliances from Electrolux from an online company. Once the remodel was finished the appliances were installed. I was so happy to finally see my new appliances in action! To my dismay the oven did not work. I immediately called Electrolux and they referred me to several appliance repair companies for a warranty repair. Just like all of the other complaints that I have seen on this site, a month later, 2 technicians and several replacement parts my oven still does not work. I called Electrolux to ask for a replacement since the oven was still not working. I was told they will not replace the oven, that it has to be fixed. How can it be fixed, it has never worked! I now have a call into the company where we purchased the oven. Hopefully they will be able to do something to get us a working dryer. I do not recommend this brand. Do your homework and read the review before you purchase.

We would like to express our disappointment with the Electrolux refrigerator model: EW28BS71IS. We purchased this refrigerator in March of 2010 to replace a 7-year old Kenmore side by side refrigerator. We chose this model by brand name knowing that Electrolux is the leader in the industry in quality and service on appliances. Its unfortunate for us to tell you how far youve missed the mark with the model we purchased. Weve had the model serviced three times since weve bought it. The ice maker board has been replaced twice. My wife and I both missed four days of work due to the service calls so the repair person could come to service the fridge, one day for them to figure out what was wrong and another day for them to install it. Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didnt have large Kenmore upright freezers, we wouldve lost all our frozen food.Whats amazing to this story is we arent the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. Ive included their story below. I cant believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.

I looked at this range at best buy first checked out 4 different stores and range before choosing my first choice. Love how easy-to-use

5 year old E23BC68JPS (ICON 36 Refrigerator) freezer door jam - From the time we purchased this refrigerator, the freezer door assembly has been problematic. First the gasket around the freezer was defective, which was covered under warranty. Now after 5 years of very moderate use (just my wife and I), the freezer door track has jammed. There is no service in the Monterey Bay area, and it will take up to 2 weeks to get someone out here from another area to look at it. We loved the design of the fridge when purchased, but after only 5 years, this should not have happened. It is a clear reason for the money that we should have stepped up to the Miele as all of the Miele appliances we have are substantially higher quality. We will not be purchasing another Electrolux appliance in our lifetime...

Bought Electrolux Luxcare front loader washer in August 2017. Almost every load the washer is off balance. It really makes noise and vibrates. We have to push it back into place! We have had two repairmen look at it. They cant seem to find the problem. Very disappointed in Electrolux. Wish I had my old washer back! Will never buy Electrolux again!

Model # E130BM6CPSA. Purchased this Electrolux OTR Microwave with the convection and grill in the hopes that I could get rid of my Breville convection toaster oven from our kitchen counter. Unfortunately no luck in doing that. Purchased Aug.31, 2017 and because the kitchen cupboards had to be modified to accommodate the microwave it sat in the box until Jan. 5, 2018 when it got installed by professional cabinet installers who have done this many times. The microwave works well, however when I went to use the convection cooking function I ended up using it 2X as long as the toaster oven and then had to put it in the toaster oven to actually get past just being warm. Next day I tried to use the grill function to cook 6 small breakfast sausages and they also took 2X as long so I put them in the fry pan to finish.I call Electrolux customer service and they gave me 3 service companies to contact. We had one of them come and check out the unit and it never got to the temperature he entered on the unit and call Electrolux and the customer service rep he reached said the convection function takes about 40 min to reached the desired temp. (So I can only guess the preheat function is not working, but 40 minutes really.) The service tech then tried again to preheat the convection function and redid it for a 1/2 hour with no luck and call Electrolux a 2nd time that day. The customer service rep said that my expectation for this microwave were too high. Also the customer service rep pointed out to me that the manufacture date on the unit is 2015 and I purchased it in August 2017 so he suggested that I contact Electrolux again and tell them that I am not satisfied with the microwave which I did.The customer service rep did confirm to me that there was a note on file of my issue and said she would contact someone about my dissatisfaction with the microwave and get back to me the next day. No one called me back and I patiently waited and then finally called them back 2 weeks later and was basically told there is nothing wrong with the microwave and there is nothing they can do. I will never purchase another Electrolux convection/grill microwave and will purchase a Panasonic next time.

Im from Malaysia and am a user of Electrolux Washing Machine and dryer. Im very happy with both the machines until I encounter problem with my Dryer. It was making a loud sound and I quickly called Electrolux dealer AB First Trading in Shah Alam. The technician came and inspected my dryer. It took him merely 2 minutes of inspection and he told me that the motor is faulty and needed to change the entire motor system. On top of that, he told some belts are balding and needed to change as well. It will cost around RM800-RM1000 to have it changed. I was shocked. I didnt trust him so I asked another technician (not Electrolux dealer) to inspect my dryer. He opened the machine, and showed me a pile of dusts. After removing the pile of dusts, the loud sound disappeared! I was utterly shocked that the problem was only removal of dusts; not drum faulty, not motor, not belt! I felt cheated by AB First Trading but also relieved that I did not engage their service. However, Their sales staff kept harassing me and easily called me 20 times a day (at least) to ask for their labour charges. I was so mad as they cheated on me first and I refused to pay the labour charges. After all, the AB First Trading technician did not even open up the machine. he was just here listening to the sound. I wish Electrolux headquarter can do something about this as the experience are tormenting and the harassment is getting worse. My shop is a place doing business and I really hope the harassment can stop.

I have a brand new home with brand new appliances. Since we purchased the home in January the dishwasher has never worked correctly. We have had repair persons out to repair it 4-5 times. Every time they leave it is worse than when they started. Last Monday June 15th a repair person came out, the dishwasher does not work at all now! He told me he would put in a request for replacement, he did not.. So after receiving no contact regarding the dishwasher I called on Thursday June 18th, the lady that day told me she put in a request for replacement and someone would call me with 24 hours.After receiving no phone call as of Tuesday June 23rd I called back. That lady told me that I was told incorrectly and it could 48-72 hours. So after receiving no phone call as of Wednesday June 24th I called again. No supervisor was available but the lady I spoke to said she escalated the request and someone would call me within 24 hours. After again receiving no phone call as of today June 25th I called again. This time the lady said I was again mistold. I was now told it would be 3 business days, not 24 hrs.As you can see I can not understand why no one will call me back and my dishwasher has not been replaced/repaired. We were going on 12 days without a dishwasher. While I understand this isnt a 911 emergency I have four kids and a life. Being that my house is brand new and the appliances were an upgrade Im a lot pissed off!

Bought a new dishwasher from Bartos Appliance in Metairie, Louisiana. Theyve been out to fix it over 5 times. The service company failed to report this to Electrolux and now the company thinks that Ive only had one repair done! So now Im stuck with faulty dishwasher and no satisfaction from either company.

In a year and a half we have had every single part replaced in our fridge and actually have had the entire fridge replaced. The fridge freezes your food - period. They customer service have stated that the fridge is operating as it was designed. You must strategically place your food in the fridge. It cannot be near the back part of the fridge - that is by design. That was not in the brochure. That being said you loose about 3 of space in your fridge, otherwise your food freezes. And yes if you place a glass of water near the back - it freezes. I have plenty of pictures to show. Poor design, poor customer experience. If you want a freezer I guess buy from this company but dont buy a fridge. Thank goodness I have a real fridge in my garage.

Do not buy Electrolux period. The worst quality of materials used and shared as like they are the best. Less than two years the microwave doesnt work, refrigerator has all plastic from doors is getting powders out. When called for help was denied every time. Please buy perhaps the cheapest brand possible but never never buy Electrolux. They should be ashamed and I do they do manufacture with better materials but again I will never recommend or buys such a ** brand.

The dishwasher has been repaired in leas than 5 years. Fridge has broken twice. Microwave control lights went out in less than a year. Poor support from Jeff Lynch appliances. Will not buy them again.

I have had an ongoing issue with the ice maker nearly since I purchased the product 4 years ago. I have paid for numerous Electrolux referred service companies to come out and try to resolve the issues. They have replaced the ice making unit. They have placed massive amounts of silicon around the unit. The lines keep freezing and now, the back of the refrigerator creates blocks of ice causing massive amounts of rust. From past posts, it appears I am not alone in this situation. Electrolux has completely blown me off telling me to call their service providers. The service providers quoted me $175 service call and additional for parts and labor. Electrolux is not taking responsibility for selling me a lemon of a refrigerator. This is past the point of any repair. I have proof of this refrigerator is a lemon since the beginning but after spending thousands on the refrigerator and in repairs. This should be deemed a lemon.

They did $1,000 worth of damage to my hardwood when delivering the refrigerator. No one cares or will return my calls. After reading all these reviews I seriously dont know how they are still in business.

I did a kitchen reno 3 years ago and through lots of contemplation on which manufacturer to purchase our appliance package from, we chose Electrolux. We purchase the wave technology fridge and Induction stove. We could not have purchase any higher end of a product from Sears other than the GE Profile package, but they did not release an induction cooktop at the time. WHAT A MISTAKE!!! The stove has had several service calls as one of the burners has no heating intensity. The service people that have been coming out have no clue what they are doing and cannot fix the stove. They basically say it is normal. Still working on that problem to get it rectified.We also noticed our laminate floor was swelling a few weeks ago and after investigating the possible cause, I pulled out the fridge and sure enough the floor was all damaged and stained with rust. I had Sears service come to investigate and the end result is it cannot be repaired as it has a manufacturing defect. Seems that Electrolux just happened to not design the fridge with any insulation at the back of the fridge. WOW! I purchased the Extended warranty from Sears due to the cost of these High End appliance and the high cost to purchase.Well that fell flat on support. Sears has offered a credit of $1170.00 toward a purchase of a new replacement fridge as my compensation for the NO Lemon policy on the warranty. Not happy with this result, I contacted Electrolux customer service and asked to speak with a Manager. I was bluntly told that there was no further person to talk to and that Electrolux does not care about any issues after the initial year is over and it will be impossible to expect any input or assistance to replace the fridge that was improperly designed and built! Unbelievable... I am now going to be financially burdened with a $3000 plus cost out of pocket!! What a kick in the teeth after thinking if I purchased High End (JOKE) product, it would pay off.It is looking like I will have to replace my fridge and will now have mismatched appliances in my kitchen, especially since it will not be an Electrolux product. That would be a cold day in Hell!!! I cannot believe what Electrolux is pulling off here. I would be willing to start a class action lawsuit if we could group enough people together to fight this company for selling Improperly manufactured product and not owning up to it.

Terrible customer service, I purchased double electrical range on April 22 2017, for almost 2,00.00, and my issues started. In beginning of September I notice that cooktop of range is starting melt, I called Electrolux, I was asked to send them a pictures, on September 24, 2017 so I did, once get a message that their side is not working, then second time, third time, all the same their site did not worked. Ok something wrong with email or their site. So on October 4, 2017 I decided to sent a pictures again, the same story try few times, the same reply site is not working. I contacted the local technician as per Frigidaire representative advise. Technician came in, made a picture and assure me within few days that he sent it to Frigidaire. Nothing happening. On October 24 again spoke to Frigidaire representative Quintavia and again sent the pictures, as she said that nothing is on my file. Nothing happening.Again on November 22 I spoke to Mona and again I heard that nothing is on my file, so again I resend the pictures, this time Mona called me back and confirm that she received the pictures and finally I got a case number. I was informed that the technician will have all the information from now. I spoke to technician and he told me that the new cooktop has been order and he is just waiting for its exchange, this was November 26, 2017. On December 5, technician has been still waiting for the part, on December 28 I called the Frigidaire with question when I can expect the repair to happened, and surprise I heard that nothing has been approved or ordered, and the Corporate supervisor told me that nothing can be done until January 3 2018. No apologies, no explanation, they did all properly and it seems to be my fault that I bought that range and that it is faulty.This is the worst customer service in my long life. It cost me two thousand and hours on the phone, a lot of stress. Frigidaire products are going down with quality, I am not sure, as I have a old fridge and this is one of the best, but for sure their customer service is the worst that happened to me, no one care, I felt like I was intrusion for staff and how dare I complain. If you can avoid please save yourself a lot of stress and time, spend a money with different company and have a less stress.

Purchased a Built-in microwave and trim kit from Electrolux. Go to install trim kit and imagine my surprise to find the Electrolux name UPSIDE DOWN! Immediately call the Customer Service Line from the number on the package. They take all my info and tell me that they would send me a new one. But now 4 months have gone by and I still havent received it. So I call the same number today, only to be told that they dont handle these items or complaints, cant order me a new trim kit, and that I should go make to the retailer to have replaced.

Purchased an Electrolux refrigerator in June of 2011. I did not bother with an extended warranty. From my past experiences with refrigerators, I figured that I should at least get about 7 or 8 years of use at the minimum.Three months later, while opening the refrigerator, the handle came off in my hand. It actually broke where it connected to the screws on the door. At the time, I had other issues that were deemed more important, so I did not bother with having it repaired. The following summer, I noticed that on very hot or humid days, the refrigerator did not get as cold as it normally functioned. That would last for several days and then miraculously it would return to the normal set temperature. This continued to occur this summer also. From day one, I always said that the refrigerator was loud. Everyday, especially at night when things are quieter, I hear an intermittent popping sound.It is 1:00 AM in the morning, and I just read several reviews on this site. When I woke up yesterday morning, the refrigerator, as well as, my food, were warm. I thought, how in the world can a 2-year-old refrigerator stop working. Granted, that I only paid around 500 plus dollars, I felt I was buying a reliable product since it was a sub-brand of Frigidaire which was the name of my washer/dryer set that I had for 13 years without any problems. At this very moment, the refrigerator is making a very loud humming sound. Earlier I had to transfer food to my deep freezer. I am not happy. I decided to find out if there were any complaints on this product (hindsight) to determine what my next step would be. Well, I have decided to purchase another refrigerator (a well known name brand) and not even bother with a repair service due to the numerous complaints I have read. I refuse to take out the time to experience repeated repairs! Sales representatives will say anything to get you to buy a product. If I have learned anything, it is to research before hand when purchasing sub-brand appliances, regardless of the manufacturer. I will not own another ELECTROLUX product EVER!

We purchased a new French door refrigerator with an external ice dispenser 4 years ago. The only problem is that the ice cubes have black circles on the bottom. Electrolux has been here every year since to fix/replace the tray in which the ice cubes are made, as apparently the metal from the tray attaches itself to the bottom of the ice cubes. I asked if they were possibly toxic and the reply was that this was not a known problem! They have offered me a 50% discount on a new refrigerator. Right. Like Im going to spend $2000 to get a working icemaker. What is most surprising is that they do not seem to care at all, and of course speaking to anyone who might be concerned is impossible. Never, never again.

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

I purchased the Electrolux cabinet depth french door refrigerator, duel fuel slide-in range, and microwave 3 years ago. To date, I have repaired the ice maker; the refrigerator door gaskets; and the tracks for the freezer draw. These repairs exceeded $1000. In addition, the plastic piece on the door handle of the microwave dried up and cracked and had to be replaced. The piece above the microwave door broke and also needed to be replaced. This is a 3 member household, no young children. Our previous refrigerator lasted for more than 20 years.

I am writing about Electrolux EW28BS85KS5 French Door Refrigerator. This refrigerator was a replacement for the Generation One that had the terrible problem with the ice maker and was subject of a Class Action Lawsuit. My was replaced before the Class Action even started. After many many stressful conversations with Electrolux, they made me buy an extended warranty after the fact and replaced my refrigerator with this is one. I have had this fridge now about 5 and a half years. This fridge started to have temperature problems in June of this year. The temperature of the freezer and also the fridge would go haywire. It would go up then down a bit, then up to high with the alarm sounding, then down again etc. This refrigerator also developed a rusty spot on the back of the fridge where the ice maker is. Now, the rusty spot has a thick ice on it on the outside.I ended up calling out the repair company listed on Electroluxs website. They told me that the defroster is broken and needs to be replaced ($400 for the par). They also informed me that the rusty spot with the ice forming on it cannot be fixed. There is no solution for that. They called Electrolux many times and it is not fixable. They told me that I am better off getting another refrigerator. This will leak in the back, damage my hardwood floor and also cause mold to grow. Of course, I contacted Electrolux and they are no help. Nothing can be done. They cannot and will not do anything for me. I am out of the initial investment of $4K.I am shopping for another fridge. Of course, I am not happy that I have to spend $$$ on a fridge when I only had the replacement fridge for a short period of time. In my opinion 5 and half years should not be the lifespan of a fridge. Of course, I am frustrated, wouldnt you be? I am contacting the AGs office again to file a complaint. If Electrolux had the willingness to stand behind their products, it would eliminate so many customer complaints. But, they do not care of good customer service and repeat business. Too bad for them.

We have had nothing but problems with our Electrolux appliances. This is not just one model, but many different appliances. When we moved into our new house we unfortunately purchased all Electrolux including fridge, stove, dishwasher, popup vent, and over/microwave combo. This was all about three years ago. Since purchasing new appliances, the fridge has needed repair twice, the vent hood fan went out and we replaced it with a different brand (Wolf), the stove and oven have had issues and just recently our dishwasher cooked itself. It made several popping sounds and we smelt electronics burning in the kitchen, then the dishwasher shut down and wont come on again. Its now being replaced with a Bosch dishwasher.Do yourself a favor and AVOID Electrolux and their brands. They make junk. Also be careful as some brands like Kenmore use Electrolux to manufacture their goods. Do your research and stay away. I hope my review will help someone save time and money. We spent about 12K on all these new appliances and after 3 years, we are already in the process of replacing them. Getting the fridge repaired was a major hassle with their repair department. Its going to be easier for us to just purchase new appliances and start clearing our house of Electrolux. Never again Electrolux!!! You have been banned for life from my house and Ive already told hundreds of friends to stay away from your brand.

Our front load Electrolux washer that is 7 years old gave us an error code of E53. Called Electrolux and was told it was the motor control. Ordered the part and still didnt work. Talked to Electrolux again and was told we needed the main control board too. Ordered that part as well. Got it and now the washer locked the washer door and still doesnt do anything but power up and power down. Called Electrolux to see if they would either refund the parts back to us if we sent them back OR send new parts as it seems one may be faulty. They told me they couldnt refund parts nor send new replacement ones as we were not a certified installer. We were never informed that when we ordered the parts. They wont stand behind their parts or issue a refund. All they want to do is send a technician. There are only 2 parts for the electronics that can be replaced. It isnt rocket science and not a hard thing to install. I rebuild computers. It is crazy they wont stand behind their product or send replacement parts or refund. Now we are out $350 and have to break the door to get the clothes out of the washer since the door wont unlock and STILL go buy another washer. BAD SERVICE. BAD PARTS. BAD COMPANY.

We purchased the oven from Lowes in 2012. It did not work from the start. Lowes refused to cover it and so did Electrolux claiming it was a 2008 model so not covered. After a hassle, they replaced the circuit board under an extended warranty plan. It then turned on but the temperature is totally random. It shuts off and on at will. According to the service people if the repairman says it cant be fixed we will get our money refunded. They seem confused about why no one will repair it. Based on our dealings so far and a little inside info about our local Lowes, I suspect it was already returned as not repairable and Lowes sold it to us anyway as a floor model. Do floor models usually not work? It is the worst appliance of any brand or any type that I have ever owned in forty years of buying appliances. Even if it did work, it is not user friendly or intuitive. You have to touch about six different buttons in the correct order just to bake at 350. My first scratch and dent with two knobs worked better. We bought it because it was supposed to replace all those appliances sitting on the counter, slow cooker, bread machine,etc. but it wont even just bake a freaking pot pie. I am grouchy because I have been trying for two hours and my blood sugar is really low.

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

Our experience is very much in line with previous reviews from other people. We purchased a refrigerator for a tenants apartment in February. It broke in June and the run-around started. 5 on-site calls from technicians and the problem couldnt be solved. We meanwhile purchased another unit from a different manufacturer and Electrolux insist to send another technician. Never seen anything like this ever before (we probably purchased 50 or 60 refrigerators over the past years). The time wasted by us, the tenant, customer service staff and money for the technicians could have bought 5 top of the line appliances... Never again and I will take Electrolux to court. No way that we spend another minute to entertain another service call. We want our money back.

36 Electrolux Icon Professional Series Counter Depth French Door - For a refrigerator that costs 3700.00 you would think it would last WELL. You would be WRONG. Not a good investment. I do not recommend this product at all. We have had the rubber seals go bad. Pieces of some plastic just brake off and now the repairman tells us that the ice maker just ate itself. We have no power to it at all, good thing we were home. The service guy said he has seen where they have caught fire. Again glad we were home. Customer service is NO HELP AT ALL. If it was broke we did it and not covered. We have our old fridge downstairs. It is 10 years old and was 800.00 and would put the Electrolux to SHAME. So please stay away from this product. You will be glad you did.

We bought a Frigidaire self cleaning ceramic glass cooktop range in June of 2018, one month after the warranty period my wife turned on oven to preheat it. After about 3 min, she heard a loud popping sound and the breaker in the house tripped! She opened the oven and after the smoke cleared she saw a quarter sized melted hole in bottom of the oven. We knew the warranty was over so we called an appliance repairman to look at the stove. He found that the bottom element shorted and burned a hole in bottom pan and the convection fan was burned out! All the parts that needed to be replaced could not be located in Canada! These are very dangerous appliances! Stay away! The model number of the stove is CGEF3037TFC.

I purchased by Electrolux dryer in 2/09. My major complaint was on occasion it would burn certain clothing. The grate on the back of the dryer became black. I tried to clean it to no avail. I dealt with it since it was past my extended warranty and wasnt happening all the time. Recently my dryer stopped working and I said error code E66 on the panel. I called the service number it gave me and they referred me to a service tech in the area. He came the next day stated he could fix the fuse that burned out causing the error code but the real problem is the fact that the dryer gets too hot (I have noticed that) and that is what is burning the clothing. A total of $800 to fix this problem!! A quick google search shows that this is an issue with these dryers, and from the conversation with the service agent it seems they are aware of this. They offered me a 10% discount on the parts! How generous! I choose Electrolux because of their name but that isnt worth anything anymore. Never again!

This appliance was a replacement for the first one I had purchased that failed and I was lucky enough to have paid for an extended warranty. I was told that the freezer problem mine was experiencing was addressed in the newer model and was no longer an issue. Now, 5 years later, the same thing has happened again: leaking seals into the freezer from the fridge compartment, causing the ice to turn to blocks in the motor which continues to grind, extreme leaking and rust on the outside back of the fridge, and, as told to me by my repair person, the entire refrigerator will eventually fail due to the motor issue. In speaking to Electrolux, they do not stand behind this. My appliance is 5 years old (I would expect for this very expensive appliance to last at least 3 times as long) and I did not buy the expensive additional warranty, so they will do nothing for me except offer a 20% discount on yet another refrigerator of the same make. Why would I ever want this product from them again? I do not advise anyone to fall for their fancy chrome exterior (which of course does not wrap around to the back to provide rust proofing). I was told that they no longer sell this exact appliance because due to this major defect. This acknowledges that they did sell faulty products but choose not to be responsible to their unfortunate customers. In my experience they market as a high-end brand but the performance does not stand up to their reputation, and they do not stand behind what they are selling.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

Electrolux Refrigerator Model EI26SS55GB0 - I purchased this refrigerator in September 2009. The refrigerator showed problems after I purchased the unit. The main first problem observed was the freezer and refrigerator temperatures were wondering. The digital display also had elements that burned out. The unit was out of the manufacturers warranty when this occurred. I had Sears come over to diagnose the unit and they said it was the interface board. This was in 2012 so based on other posts about their refrigerators I guess comparatively speaking I was doing pretty good. Anyway one month after the new interface board was installed the system started to wander in temperature again and would not stabilize. The Sears technician again came over and replaced the same board at additional expense. The display elements are still not working properly. The segments look like they are getting ready to burn out. We turn off the display to save this part.Now about a month ago the ice dispenser quit working. The issue appears to be the main board which is very expensive to replace. I called Electrolux and they offered me 10% off of the part; Really!!! The board is over $300. I have a friend who owns an appliance store. He told me that he has dropped the Electrolux line. I asked him why. He said when he sold their products he had a ton of circuit board problems. In fact he has a customer that has a similar problem that I had; the temperature wondering. He told me that his customer had a technician out 3-times to change out the board(s). Finally the third time appears to have fixed it however the previous times it went down - the food rotted in the unit and now has a smell that she cant get rid of. My friend is going to swap out the unit with another brand b/c he feels so bad.Anyway bottom line - refrigerators should last much longer than this. I was told Electrolux was a top notch product; NOT!!! Please stay far, far away from this brand. Youll do yourself a favor and avoid MUCH grief!!!

Bought a kitchen full of Electrolux Products. Ice maker in frig has never work and 6 repair visits that has not changed. Drawer Frig has had the wire harness to the control panel replaced twice. Dishwasher has stopped working 3 times and all the program lights flash. Turning the power off for a day will reset the control panel for awhile. Am sure that wont work forever. Electrolux knows their ice maker design is bad. How many upgrade kits does it take to figure that out? The repair man that Elextrolux sends is never on time. Today he was going to be here between 10:00 and 2:00, arrived at 4:30. Products and service are terrible. When you contact Electrolux for warranty service, they ask you to take a survey and give ratings. If you checked the box to have Electrolux contact you, dont wait too long, they wont be calling. Do yourself a favor and buy another brand.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

We remodeled our kitchen and I wanted all of the appliances to have a high end look but at a reasonable price. We purchased the Electrolux ICON package of appliances... Double Ovens, Dishwasher, French Door Refrigerator with Freezer on the bottom. They look great but beware! These are the worst appliances weve ever owned. After 3 months of use I turned on the cleaning mode, following directions exactly, for the top oven of the double ovens. The glass door shattered during the cleaning process. It took 2 months to get a replacement door. However, now grease has splattered between the glass panels and you cant get them clean. The dishwasher is a worthless piece of junk. We literally have to wash the dishes before we load them. I should have gone back to ASKO. Weve had countless problems with the ice-maker on the refrigerator. Its broken more than it works. We will never purchase another Electrolux appliance, ever.

Model EIFLW50LIW front load washer. Purchased June 2014. Had required (certified Electrolux) repairman (due to warranty) out several times within the first 12 months. The harness kept shaking loose and tumbler would go off balance and belt popped off. I had to wait a week or two for them to come out and then had to take off from work each time while they fixed it. The last time, they literally had all the parts on my kitchen floor and I asked them why Electrolux just did not send a new machine from the factory. Wasted 5 hours of my day, two repairmen 5 hours and I had to wait for them to come 10 days which meant going over to my mother-in-laws to do laundry.Now 12 months later the belt popped off again but I noticed that the washer was leaking. It revealed severe rubbing on the plastic which was worn through. This unit never made any rubbing noise, clanking and was not out of balance like the issue previously. I called Electrolux and told them that their certified repairmen obviously did something wrong and now it leaks and the harness shakes loose. All they could do for me is give me a break on parts. If your front load washer has belt or harness issues, demand a new one. Repairmen can make Band-Aid fixes only to a poorly manufactured item.

After 1 year of operation the big burner failed - replaced in extended warranty. After 3 years of operation we werent able to completely insert the Fully extendable Luxury Glide racks thus not being able to close the door. Not covered by warranty as acc. to Electrolux this is not a functional part. Strange - how is an oven with open door fit to purpose? We replaced it by a usual rack. After 7 years of operation the ceramic top separated itself from the frame - the silicon layer around the ceramic top sticks on the ceramic top but not anymore to the frame.

These are the worst appliances I have owned. I purchased a Dishwasher, Gas Range and French Door Refrigerator. The Refrigerator was replaced after one year because the Ice Maker never worked after being repaired several times (including once where Electrolux told the repair tech to push the sides of the fridge next to the ice maker). After 5 repairs to a leaky dishwasher (Electrolux knew about this one) besides damaging the cabinets, it still doesnt clean properly (you have to wash dishes before putting them in the dishwasher). The Range started to emit a gas smell when it was working. This was repaired and lasted two weeks before starting again.Now I am waiting for the part which may or may not fix both the gas smell and get the oven to actually work. Do not even consider these appliances. Electrolux knows they are defective but will not do anything about it. The glorious reviews online are not what they seem. I have had Whirlpool appliances, GE Profile appliances and now Electrolux. On a star rating for Electrolux, I would give it a one because there are no negative ratings.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he cant hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

Purchased a new Electrolux Refrigerator, dishwasher, microwave, washer and dryer in 2011. A year after purchase the refrigerator started breaking down. First the icemaker, then cooling/freezing, then the ice maker again. The unit was determined to be a lemon. Electrolux agreed to replace the refrigerator, and assist with repair cost. They replaced the refrigerator, and took the old one. When we asked for assistance with the cost of repair they demanded the serial/model number sticker and the original bill of sale. They were given both for the replacement. A year later the replacement refrigerator developed a pinhole in the back and began leaking water. We have now been dealing with getting a replacement for six months. At first they said they could find a replacement in our area. The appliance store that replaced the first one has a new one in their showroom. Then they said they would refund the money spent but demanded the invoice/bill of sale. We did not purchase the second refrigerator they replaced it. We do not have a bill of sale. Now they are requesting letter stating the problem, and that I take the serial/model plate from the inside of the refrigerator. When I said it is unlikely that I will be able to get it off in one piece, the representative said she knows that. All correspondence we have had with them contained the model number including the last letter on June 4, 2015. Yet, I still have to do the impossible to move to the next step. I am afraid the next step will be just another road block.

I bought the washer in January. Then one day in June, the washer stopped spinning. After researching online that evening, I checked the code which said defective door lock sensor. The repair man came three days later and confirmed that it was a defective door sensor. Problem is he didnt have the part. Twenty days later, the part arrives and the repair man replaces it and proclaims the belt also was off, that some factory lock nut had come off. He said in his twenty years doing this hed never seen such a thing. He put Lock Tight on the nut and tightened it. It lasted less than one load the next day. The repair man returned and said he had to replace the drum, motor mount, pulley, pulley mount, drive shaft, bearings, belt and that it would require another visit (full day) because he had to order the parts. I asked how long and he couldnt guess. Now Ive been without a washer for close to 30 days and it will be longer. It costs me $5 per load at the Laundromat - thats approx. $150 since it broke. Ive had to stay home from work waiting on the repair man a total of three times and now will be a fourth. I dont go to work. I dont get paid. I called Electrolux Customer Service (thats a joke) today and asked why they just dont replace it. Their new product warranty is a repair warranty only - way to stand behind your product.My modest calculations are this washer cost me a total of $1,700 so far; I bought it for $650. If I were a consumer in need of an appliance, I would not buy Electrolux. If I had done my homework, I wouldnt have bought this product for $250. At least my life is consistent. I owned a Fiat when I was younger and it was a piece of junk and now I have another Italian piece of junk.

We purchased 6 appliances all Electrolux. We had 2 issues with the microwave door repaired under warranty. The fridge however is a completely different story that never ends. It has been 3 years of repairs and replacement parts but the worst of it all was when one day I dispensed water and ice from the fridge door and while drinking I choked on something. Fortunately for me my husband was here to assist me in dislodging it, and it turned out to be a piece of styrofoam dispensed from the ice maker. I was able to spit it into the sink in bewilderment. We inspected the bin and were perplexed as to where it had come from. After that 3 more pieces of styrofoam were dispensed at different times. We kept inspecting the bin and found a large plastic piece and some wires wrapped around the auger. Many dollars have gone into this ice/water dispenser, mother board, display board and now this styrofoam and choking. Stay very clear from Electrolux. Im sorry we chose this brand just for the induction. The freezer in the bottom we cannot turn off, and the seal around the freezer door does not meet up with the frame leaving the cold air to escape leaving me without a frost FREE freezer and fluctuating temperatures. At times the warm alarm will sound alerting us that the freezer has gone warm and then we need to cut the power on then off to reset it and throw food out that thawed. Now we throw good money after bad, and to add a serious choking incident into the mix is unthinkable. This complaint could be a whole lot different if my husband wasnt at home to help me with a piece of styrofoam. To think a refrigerator is a danger in your home!!!

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

Never buy an Electrolux side-by-side refrigerator with a water dispenser and ice maker. We bought one in 2011. After the first year, the water dispenser began to function erratically (the water wouldnt stop running). Over time, this problem cascaded into a myriad of problems that caused the entire unit to fail. We had paid for the extended warranty, so Electrolux replaced it. But now, the replacement unit has the same problems! Were reluctant to start the repair process, fearing this unit may also self-destruct. Our only option is to again pay $800 for the extended warranty but a good product should not require customers to endlessly invest in warranties. This product seems to have an inherent defect that the company has failed to fix. Save yourself this grief and buy some other brand of refrigerator besides an Electrolux.

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

Had a Dishwasher and Microwave go out on me over the holidays. I seem to be burning out dishwashers at an alarming rate, the computer goes bad or motor goes out, leaks, not having good luck. So getting away from Kitchen Aid and Whirlpool and seeing the problems the new Samsung was having (people pushing chairs up against the door to keep it closed) I decided to go with this dishwasher as it was rated number one on some testing something on another site. They glorified the thing as god's gift to the dishwasher community, so okay. Ordered from Lowes, took it home and installed it. The inside is a little smaller than my last Kitchen Aid so that takes some getting used to as I like to stick car size things inside, huge pots for making spaghetti for 20 people like five gallon stuff, doesn't fit. Regular home, will not have a problem with this dishwasher, I over do it. It cleans better than any of the dishwashers I have had in the past. zed Glasses come out cleaner or more clear, well everything you can see it, I am surprised. Drying kinda sucks. I had turned off my water softener to fill fish tanks and if you use hard water, it does not dry the dishes very well. Turned on the softener, use Jet Dry and it does okay sometimes I got to shake a few things to get them dry when I take it out. The controls is something else I don't like. Press the start button and nothing indicates you made it happen. However if you put your ear to it, it makes a little beep beep sound, very faint. Then you close it and does a little faint song as to say its going and you know its going. For the amount of money I paid for this dishwasher and how well it cleans, I am willing to overlook the small things and I don't mind drying one or two things by hand, but others might see it differently. I like it and its doing good, so 5 stars. One more thing, I do BBQ and no other dishwasher can get some of the meat pans clean. I usually wash them in the dishwasher just to make it easier to do it by hand. This dishwasher actually cleans the pans first time out. Makes me wonder how long my dishes are going to last getting blasted clean like that, but I like the less work that is involved.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

We purchased an Electrolux French Door refrigerator, Dual In-Wall Oven, Overhead Microwave, and Dishwasher. The first to fail was the refrigerator, which could not make ice. Then the dual in-wall oven board failed, then the Microwave display, and finally the dishwasher which wouldnt clean dishes properly or dry them. The refrigerator ice maker failed twice more, the microwave a second time (we replaced it with GE), and the dishwasher wont clean and dry today despite using the highest clean and heated dry settings. Some of these were fixed under warranty, others under an extended warranty.I will never buy another Electrolux or Frigidaire product, and every friend, relative, neighbor, and coworker has heard my story. If Im in the appliance department of a store that carries Electrolux or Frigidaire, I watch for anyone seeming interested in the brand and warn them, urging them to look at reviews and complaints online. I will continue to do this anytime and anywhere I find anyone considering new appliances. Ive had good luck all my life with products and am typically a fairly positive person, but this was the most egregious experience. I guess Ive become a reverse evangelist for the brand.

This double wall oven (EI27EW45JS) has many problems and does not work properly. Temperature controls are out of sink. Overheating in upper stove with discoloration of finish, lower oven is not getting the required heat. Bread proof is not holding temp at 100 degrees and overheats. No help from manufacturer after more than 1 hour on the phone talking to 5 different people.

I spent a total of $240 in contract and renewal for Frigidaire in the last four years and its microwave parts are not available. Electrolux said that they will replace the $250 microwave unit, but I have to pay $200 to have the new unit installed. They said that the installation of replacement unit is not specifically mentioned in the contract so its not covered. The contract says parts and labor are covered and it doesnt mention re-installation. I will go to Sears and buy a new unit and installation for $470 to replace the existing unit. Electrolux contract did not protect me or make me whole. Its a rip off.

I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

I purchased a complete set of electrolux appliances just over 2 years ago. The main control panel on my stove burnt out 3 months after purchase. The ice maker on my refrigerator has been repaired 3 times and is now done for good. I have broken cheap plastic trim on my fridge doors and the handle on my microwave broke off last week. Their customer service department is HORRIBLE. Impossible to work with. After the last issue with our ice maker, the local repairman was instructed by electrolux to pull the fridge away from the wall and check to see if there was any frost on the back of the fridge. You should have seen it. Apparently the model I have, has an insulation problem, which is why the ice maker keeps freezing up and stopping. I was told they were going to replace my fridge with a brand new unit...different model of course. BUT...I was on the hook for the delivery and replacement fee...because I was out of warranty.After 5 phone calls arguing this point...they told me I would not get the fridge...unless I agreed to pay the fee. End of discussion. RIDICULOUS. They sell me a piece of crap and I still have to pay for it. Well...its been 2 months since they promised me a new fridge..and I was forced to agree to pay the $200 delivery fee.......and its still not here. I get weekly phone calls...telling me the same story....still not in stock...but they expect it any day. I will NEVER give Electrolux/Frigidaire another dime of my money. Their stuff is JUNK!!

Bought an Electrolux because we wanted a great product. $2500 later we have a great looking fridge that has more issues than an old used car. Electrolux has no customer service that is helpful. I’ve spoke with “managers” and wrote letters. Still nothing but frustration. Every time I call they find a reason why they can’t help me. Came with a 10 year warranty they won’t honor!! We’ve sent our info to them multiple times per their request and still no help. They have told me to stop putting negative comments on their FB. I told them honor my warranty and I will stop. NEVER AGAIN WILL WE WASTE MONEY ON ANY ELECTROLUX PRODUCT!!!

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

Bought an Electrolux fridge with French doors at State Street Discount in Portsmouth, NH after a lot of research. Didnt want front side ice and water because I felt it unnecessary and potentially problem-ridden. I saw some reports of ice maker being problematic. Embarrassed to report, they were right. Thing knocks, sticks, I fought with it with a steak knife, and have changed the expensive water filter per instruction several times. Its actually mocking me right now (kid you not) with a nice tempo of knocks. Called support previously and they responded twice with average butt crack service. Ready to throw a hatchet at this thing. Mostly to cut the top half from the bottom. Have worked over the freezer trays so much they are no wobbly.

Not only a terrible product but even worse customer service. With so many options (remember that Frigidaire is the same company) please make sure you do your homework when shopping for appliances. My husband, the Attorney Generals office, and myself, have not been able to make any headway with this company in having an appliance that actually functions in accordance to their specs, their description, or what a refrigerator is actually supposed to do. Buyer beware.

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

We purchased an above the stove Electrolux microwave/convection oven several years ago with the understanding that this was a good solid quality brand. We did not get an extended warranty. Almost immediately after the original warranty ended, it stopped heating. It was too costly to repair - we spent a couple hundred dollars on it and ended up just getting a new one. Same model but with the extended warranty. Glad we did, but after 4 service calls and it still doesnt turn on consistently, I will NEVER PURCHASE AN ELECTROLUX APPLIANCE AGAIN. BEWARE OF THIS BRAND. Im sick and tired of taking time off work for a service call and then within a couple of weeks it stops working again.

Electrolux has been nothing but an aggregation. I carefully selected this wonderful looking piece of equipment only to have the fridge konk out. Service was nothing but a run around...3 service visits and replacement of the mother board still resulted in an epic failure of now both the fridge and freezer. Local service company completely useless. Cannot express order parts. Dont even have basic parts for something that apparently is a chronic issue! Its going on 3 months with no fridge. Electrolux totally unresponsive pointing finger at repair co stating they cannot replace unit unless the company deems it unrepairable. Service co is so bad they move at a snails pace. Third visit stated that had never been to the house for a call before. Too many crossed wires. RECOMMENDATION: BUY A KENMORE FROM SEARS!

Please steer away from this pricey fridge model-Electrolux Icon Model E23BC78ips. Since they delivered it had three doors replaced because of dents from manufacturing... I should had returned it since day one. Now the ice maker its not working and in the back of the fridge has is a big patch of corrosion (complete stainless steel fridge) at a cost of $3,699.96. When called customer service today, they told me that if I looked at the manual I would be aware that its not covered after a year. So basically its a disposable fridge with a high price tag with poor customer service...

Electrolux is the worst appliances I have ever owned. Do not buy these appliances. The refrigerator had a recall and because we did not know about it we did not act on the issue. 18 months later the ice maker went bad on our refrigerator and they said they could not honor the claim. We have spent about $500 for the repairs on this refrigerator and it is only 3 years old. Bad quality, bad service. Nothing good about Electrolux.

Bought 20 cuft Frigidaire freezer in Dec. 2020. Did not work correctly after 2 weeks, frosted up. Fan stopped working. Light did not work. Electrolux who now owns frigidaire, sent out service man a week later. After missing with the door the service man said he would have to order a new door and gasket. After several weeks (the freezer had now stopped working) the door and gasket where delivered. The service man never returned or answered my calls. I called electrolux. They sent out a different company. After a few weeks the service man said he would have to order some parts. He did do something with the fan motor. He did order some parts.After several weeks, 3 or 4 I called the service company and they told me that one of the parts was on back order. After 6 months the part came in. A month before I plugged in the freezer and it started working. Still frosted up and no light. The service man returned and after about 30 minutes he said it needed another part. He was not using the part we had waited over 6 months to get. A week later he returned, put some shims in the original door and everything worked right. Not end of story. The new door is still on my sun room floor on a pallet (6ft long). Its now been 8 months, They kept telling me they were going to pick it up. Now they say because its a residence they cant get it pick up, they had it DELIVERED. Now they say its up to me to dispose of it at my expense. I think I am going to try and sell it!

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

Love my Electrolux microwave. It is super quiet. We always have to check to make sure we started it. Looks great with the rest of our Electrolux appliances. Only thing it's missing is a shortcut feature for bacon. Just found out if you touch a number, it will start automatically without pressing start. Really easy to operate. The vent is quiet as well, unless you have it on high. Which is still quiet compared to others. It was a bit difficult to install when we removed our old GE Profile microwave. It definitely took more than 30 mins. More like 1 hour and a half. The space inside is huge. You can't go wrong with this one.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

My Electrolux EIMED60JIWO front load dryer will not start. Serial # 4D10402611. Purchased May 28, 2011 Hampton, VA. Registered with Electrolux. If I turn the dial to different settings it beeps at each setting, light flashes on and off with the beep. If I try to start, turn the dial, cancel or push any other buttons, it beeps. This has happened 4 times since I purchased the dryer in May 28 of 2011. I believe the last technician said the dryer had to be reset. It will not reset. I tried unplugging, resetting the circuit breaker, factory resetting the dryer by pushing the temperature button and the dryness button simultaneously for 6 seconds. NOTHING. STILL NOT WORKING!!! Of course it is only 4 years old, but out of warranty. They advised that I purchase a 2 year extended warranty for $267.74, and then I have to wait 9 days for the earliest service call. The dryer cost $1100!!! They didnt fix the problem when it was under the original warranty. I am NOT happy with Electrolux. WARNING!!! DO NOT BUY ELECTROLUX!! They offer a poor product, poor service, and fail to honor the warranty. I expected more out of my Electrolux. Please advise.

I bought the best gas range at Sears...the cooktop peeled off almost. It looks like someone hacked it up but just heat made it crumble, and every time I put on the convection oven it makes a sound like it is scraping on something. I hate this expensive stove but it is too late for a warranty. It is a very expensive piece of crap.