I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

My husband purchased this dishwasher from Home Depot a year ago. From the day it was installed, it has given us nothing but problems. If a dishwasher had the power to ruin a persons day, this is the model that would do that. The electronic display never works. Just never works. Push them all day to try to start a load of dishes and you get nothing but beeps. You cannot simply push the type of load and hit start, as most dishwashers allow you to do. Its all computerized and nothing works. When we finally do hit the buttons enough times to get the machine to start, it runs a cycle and the dishes come out the same as they went in - not cleaned at all.Weve called Home Depot... Weve called Electrolux - all to no avail. Electrolux sent out a serviceman who did nothing. They wouldnt accept a return for this horrible machine, yet charged over $1000 for it. Im just waiting until my husband says we should just start over and buy a new machine. He chose this one himself, so Ill probably be waiting a while. Ugh. So frustrated.

We purchased 6 appliances all Electrolux. We had 2 issues with the microwave door repaired under warranty. The fridge however is a completely different story that never ends. It has been 3 years of repairs and replacement parts but the worst of it all was when one day I dispensed water and ice from the fridge door and while drinking I choked on something. Fortunately for me my husband was here to assist me in dislodging it, and it turned out to be a piece of styrofoam dispensed from the ice maker. I was able to spit it into the sink in bewilderment. We inspected the bin and were perplexed as to where it had come from. After that 3 more pieces of styrofoam were dispensed at different times. We kept inspecting the bin and found a large plastic piece and some wires wrapped around the auger. Many dollars have gone into this ice/water dispenser, mother board, display board and now this styrofoam and choking. Stay very clear from Electrolux. Im sorry we chose this brand just for the induction. The freezer in the bottom we cannot turn off, and the seal around the freezer door does not meet up with the frame leaving the cold air to escape leaving me without a frost FREE freezer and fluctuating temperatures. At times the warm alarm will sound alerting us that the freezer has gone warm and then we need to cut the power on then off to reset it and throw food out that thawed. Now we throw good money after bad, and to add a serious choking incident into the mix is unthinkable. This complaint could be a whole lot different if my husband wasnt at home to help me with a piece of styrofoam. To think a refrigerator is a danger in your home!!!

Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door/ bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us > $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the motherboard was replaced under the extended warranty.Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $$$ spent. Have continued to have probs with the refrigerator ice maker - a very moody part/worked when it wanted to!!!Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadnt properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was to take it out back and shoot it and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator- NOT ELECTROLUX- NOT EVER AGAIN!!!! The Electrolux Customer Service Dept was going to give us a greatdeal of 30% off of parts - ordered from them of course!! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

Refrigerator less than 30 days olds. Gear bar in freezer keeps falling off, therefore must remove to allow freezer door to close. This causes drawer to be unbalanced, noisy and wobbly. Called company for replacement. Told my option was repair only. Purchased from hhgregg in Bowling Green KY.

We purchased a glass top range and had it for 3 weeks when the problems started. It started with beeping and then F11 on the control panel. So no oven for a week until repair man came. Again no oven for 2 weeks until he replaced the control panel and within days the problem started again. So another parts replacement and no oven for weeks. Now the problem started within hours and another replacement, so 3 repairs and still not working. After 3 months of repairs, no oven or stove as if it was plugged in it would continuously beep loudly Electrolux replaced the stove. So now a month with the new stove and its not working, continuous beeping and no buttons work.Tried calling to speak with a supervisor and no luck just the same (we really dont care attitude). So now back to all the stress and frustration and months of repairs. If anyone knows how to get a hold of a supervisor as customer services keeps telling us the supervisors will not take the phone would help. It amazes me that a company that is kept going by its consumers doesnt really care about its consumers. What happens when they have no consumers as they went to someone who actually cares about them. How many companies are no longer around because they lost all respect and confidence by their buyers.

I bought all fridge built in with no water line connection, we notice our side cabinet and under fridge has big water damage after checking, we notice the water is from fridge, we call them. They told me to call their service company. Cost us $100. They wrote report to them and told them it is problem with fridge and the leak was from months before that why the rusting started. Unfortunately they say my fridge is one month past the warranty even their service company wrote letter and told them this problem start from months before almost from start. They are not answering my phone call. Im keep leaving massage but they not calling me back and angry and disappointed.

My microwave works ok but the convection oven takes longer than my regular oven. The grill isnt as good as my broiler, the touch pads dont always work. I had to wait for delivery then I had 3 weeks for repairs to be done and it wasnt any better. It costs so much more. I expected a much better product.

Love love love my stove and oven. Would buy again and again. No sticking on glass top and oven bakes and cleans like a dream. Best oven and stove I have ever owned and worth every penny vs glass top stove.

I purchased an expensive slide in gas range. The self cleaning oven would not work after a few times because it insisted that I remove the racks. The racks and side pieces were removed! I cannot remove something that is not there. Therefore, I had to clean the oven myself. Keep in mind that I cannot use any type of cleaners since this is supposed to have a self cleaning oven. Not an easy task! Also, when I was able to clean it leaked down the door and the door looked dirty.

After having multiple appliances replaced (double over, dishwasher, refrigerator doors, wine cooler and beverage center doors), and 7! separate trips to my house by a service tech, we still have nothing but problems. Their customer service doesnt seem to care. When ordering replacement filters, they can’t even get this right. Horrible company, horrible service, rotten product.

In 2009, we purchased all Electrolux products from Lowes. BIG MISTAKE..... The oven/cook top is now receiving the 5th service call. Do not self clean this oven.... it can only take about 10 times and then one of the 8 boards will burn and fail. The fridge has had 4 service calls. The control board for ice maker fails once a year. The plastic shelves break. The Ice maker bin broke from ice dropping into it. The microwave has had one. The dishwasher has operated with no service calls but it is not as good at fully cleaning than others I have had in the past.Lowes is no help. Electrolux customer service has no ability to assist in persistent issues. They just say we need to purchase the warranty. We could have bought a new oven with the money we have paid on repairs and the cost of a warranty would by now paid for a new oven as well. 2 weeks ago the fridge was repaired. Luckily we have a 12 year old fridge in the garage that has never had service once as a back up. Our gas grill is our back up when we need oven/cook top service once a year.

Upright freezer 1 and a half years old model ffvu17f4qwa quit working for no reason. Lost all my meat worth roughly 1500.00 and a big bloody stinky mess to clean up. When contacted Leons in Orillia they said they were sorry and no compensation for anything. Went back to old chest freezer that is still working. Never another Electrolux in my house. Would have a least have liked a phone call.

We remodeled the kitchen two years ago. Since that time, we have had expensive service calls on our Electrolux wall oven, slide-in range/oven, and washer and dryer. Now, the microwave is on the blink (I have to lightly touch the start button to get it to go). And this evening, its the clothes dryer which is stuck in the pause mode and wont move! We bought seven Electrolux appliances, thinking we had the best on the market. We are now totally convinced of our stupidity! This brand is junk! We have spent hundreds of dollars in repairs and are totally disgusted with this brand.

I bought the best gas range at Sears...the cooktop peeled off almost. It looks like someone hacked it up but just heat made it crumble, and every time I put on the convection oven it makes a sound like it is scraping on something. I hate this expensive stove but it is too late for a warranty. It is a very expensive piece of crap.

Shortly after purchasing the $4K refrigerator from a local company, the ice maker stopped working. After talking to another appliance shop, I was informed that the other store would not sell the model sold to us since there was a known defect with a control board. Sure enough after contacting the store we purchased the fridge from and Electrolux, a technician serviced our unit but warned us with all the electronics now in these machines, there would increasing problems. We have a Kenmore 22 in the garage that has worked flawlessly since 1986. So two months ago I get a glass of crushed ice for a drink, and just before downing the last bit of the drink, I spy a large screw at the bottom of the glass. Thankfully I saw it before swallowing it. It came from the front control arm of the ice maker and supports a plastic bushing which acts as a support so the ice maker water tray can go through its cycle of accepting water, passing back to the steel chilled protrusions that dip into the ice, heating up and then tilting to release the ice into the ice container below which feeds to the front dispenser. I re-installed the screw, but the ice maker refuses to completely cycle up the right side of the upper department and stops just shy of the little red switch and simply churns in an endless motor spasm. Does anyone know if there are diagnostic tests you can initiate from the front control panel to actually see where the problem is with the door open?

Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior blue coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as its now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated there is nothing we can do because its a cosmetic issue. Electrolux told me to contact a appliance repairman which I did.After inspection he told me, There is absolutely nothing I can do with this. It cannot be recoated. Perfect!!!! Now what! I have a brand new oven that is ruined after 2 uses and there is nothing I can do. Buy any other brand but this one. Its a joke, and the only thing I can pray for is not getting cancer from the enamel landing on the food that is cooking in the oven. Dont buy ELECTROLUX, there should be a warning label on this brand.

I have been waiting 6 weeks for my washer to get fixed. I can’t seem to get anyone in the warranty customer service department at RC Willey to tell me at what point I will have a working washer. The repair company has been out three times to repair the washer with no success. Prior to this I had the dryer fixed 2 times using the Electrolux first year warranty and one time through the RC Willey Warranty. Each repair takes a minimum of 2 weeks to complete. The washer/dryer set is 2 years old. I have contacted Electrolux and they said I have a parts warranty but will have to pay out of pocket if I don’t use the warranty. What is the point of purchasing a warranty if you never have a working product? I’m trying really hard to understand why it is so hard to complete the repairs on the unit I have. If you sell a warranty you should stand behind it. I will never buy Electrolux again and most certainly will never purchase anything from RC Willey. Extremely disappointed in both companies.

Your product broke in less than 1 year and your warranty and replacement policies are a joke. They are designed to rip the consumer off. Its nearly 1 month since it broke down and after 3 techs visits and 3 orders for possible broke new parts, Im still without a washer and Electrolux are sending yes, a 4th tech out with more parts. If this washer ever gets repaired, its probably going to die immediately after those repairs cause the previous repair guys have torn it apart. They even pulled wires out and somehow managed to get them back into the boards.I saw this with my own eyes and I would bet 1 million dollars that those techs damaged those other boards and wired. And of course who will have to pay for those techs mistakes. Yes, thatll be me the customer. Cause they are in the business of selling horrible products without honoring repairs or replacements as they promise. Electrolux and Frigidaire are 2 names that should not be in business. My work order # **.

Do NOT BUY THIS BRAND! What a waste of money! My dryer quit working after 2 years; we called a repairman and he said there were burn marks in the control panel and would cost well over $700 to fix it. We will be buying a new dryer today and it will NOT be an Electrolux.

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

We purchased an Electrolux dishwasher and refrigerator - upgrading our current appliances after a remodel. These are the first and last Electrolux items I will ever purchase. The dishwasher had continuous problems with leaking. I had numerous repair companies come out and try to repair the problem - until they told me that the only thing they could do was take the unit to their warehouse, put it up higher and see if they could possibly find the leak - no guarantee. Every technician told me that Electrolux brands are one of the worst to work on. So we got rid of the dishwasher and replaced with another brand.Now it is the refrigerator. I got an EF error code on my display and after unplugging and plugging back in the fridge as the customer service rep at Electrolux instructed me to do, the whole fridge and freezer stopped cooling. This is not the first time I have had to empty my entire fridge and freezer. If you are considering buying Electrolux, read some of the reviews on this thread. They are overpriced and poor quality appliances.

The Electrolux appliances are the worst I have ever had. The ice maker is faulty and has lead to numerous repairs. The oven has roll out shelves that don’t work and burners that have been replaced. The dishwasher had to be replaced within 5 years. The Microwave has been repaired twice. Nothing good about any of these appliances. Wouldn’t recommend anyone waste their money on these Electrolux Brand.

Been trying to get this range repaired for close to a year, spent over $700 and not repaired. Replaced main computer board, relay board, thermostats. The authorized service co. makes appointments, no show, no call. The manufacturer says the authorized repair rep must replace the last defective board. He wont even answer the phone. I went and purchased a new stove yesterday and you can bet it us NOT Electrolux.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

Customer Service Non existent. We bought a slide-in stove from Electrolux 3.5 years ago. For over 2 years we have dealt with an electrical panel shorting on the appliance. Now the unit has completely shut down. We had a repair person look at it who says all the circuit panels need replacing at $900 plus $800 labour. The stove cost approx $2300 and three years later we are facing a $1700 repair that is not guaranteed to fix the problem. While Im aware many appliances only have a 1 year warranty are we to believe we should plan on throwing in the trash Electrolux appliances after 3 years? Not impressed!

We received a replacement washer, which does not have any technical problems. We use the replacement very carefully, hoping it will last.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

In 2008, we purchased all Electrolux products from Lowes. BIG MISTAKE. The double oven has had several F10 codes, this is a runaway temperature code and the EOC board and temperature sensor have been replaced and worked one time and then failed. Do not self clean this oven, it can only took 1 time and then one of the 8 boards will burn and fail. At the moment the oven is inoperable. The fridge has had several service calls. The plastic shelves break. The dishwasher had the mother board fail immediately. I would never recommend these appliances! Lowes is no help and Electrolux customer service has no ability to assist in persistent issues. They just say that I am out of warranty. Our gas grill is our back up when we need oven/cook top.

Update on 01/14/2019: Because we were provided with an additional year parts and labor by Electrolux, a service person came in today, January 14, and replaced the door seal. Within one hour the new door seal was leaking again. Being extremely frustrated with Electrolux and the continued issue with their washer I phoned their customer service, again, and asked to speak to a supervisor/manager. I was informed they have no program to allow for each to return their defective washer, I will have to talk to the dealer (Recker & Boerger). I informed the supervisor I did not accept her response and wanted to talk to her manager. I was informed the manager would contact me in 1-2 days. I’m furious about their defective product and the manager won’t talk to me... I have to wait. Great customer service. Out of sheer frustration I called Recker & Boerger, talk to a store manager who told me they “chose” not to take back products that have been in a home over 30 days... My advice... Stay away from any Electrolux products and Recker & Boerger in the Cincinnati area. Both have no concept of how to provide customer service. Amazing.Original: In July, 2017 my wife and I allowed a salesperson to talk us into a front loading Electrolux washer, we had always had top loaders. Also bought matching dryer and the risers for each. Nothing but trouble with both, numerous service calls on washer and dryer. The washer is loud, sometimes much awful noises, doesn’t fill immediately while making those noises, but the most recent “joy in owning an Electrolux” is the door is leaking. The door seal was replaced approximately 6-8 months ago and we just started noticing streams of water running down the front of the washer. And, because we have it on a riser, water runs into the drawer on the riser. I’ll be calling Electrolux on Monday, we’ll have another service call, might get repaired properly, and wait for the next surprise. If you live in the Cincinnati area, stay away from Recker & Boerger. Once they make a delivery...you’re on your own, talk to Electrolux. So much for customer satisfaction. Best advice I can give is stay away from Electrolux!

Ordered refrigerator through Home Depot, April 10th. Set delivery time April 18th. Waited all day for the 1 hour call ahead for delivery. By 5 oclock walked into Home Depot to check on status. All systems showed, out for delivery. Got assured it will arrive before 8. Come to find out; Electrolux never fulfilled delivery! Never updated system! Never informed delivery personal or retailers! This is basic business! Reset delivery date; April 23rd. So let me get this right! I lose 2 days of work, waiting for this! Stranded over the Easter holiday with no fridge! My landlord is up in arms! (Elderly and sick) and they offer me $50.00 redeemable on their product!

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

Horrible... My wife and I purchased a brand new Electrolux front load washer Dec. 2016 and just shy of a year the main bearing has failed! We are not heavy users of wash. We had a Kenmore Elite H4 for 13 years with no issues, until the main board died! We purchased based on reviews etc. and now regretting not going with another brand. Electrolux used to have a solid rep but now I will never recommend or purchase an appliance from them again.

8-10 years nothing is in stock for your Electrolux appliance. Avoid Electrolux. Many issues exists from quality to replacement products. My entire kitchen is Electrolux. I had a bad fridge first, the dishwasher doesn’t clean well. Now a range that has no filter replacements.

Four year old Electrolux French door refrigerator/freezer model #EI28BS65XS6 is sweating and rusting on the rear panel, mainly around the upper right hand corner behind the ice maker. I purchased a Rear Panel Kit (part #5303918657) for $199.98 + tax from Electrolux, who stated in an email to me that this ...kit is the only fix for this issue. Unfortunately, the kit includes a huge, thick, black pad that covers the entire rear panel of the refrigerator except for the vented area at the bottom. The water lines to the ice maker have to run over the pad.Unfortunately, the refrigerator will no longer fit in its customer enclosure, which Electrolux has informed me is my problem, as they will not be able to meet any requests for a replacement model, as the warranty for your current model has expired... I am guessing that Electrolux forgot to put insulation in the rear of the refrigerator. They apparently have not notified their customers of the issue either, as I only learned of the problem when I pulled the refrigerator out to clean it. (The ice dispenser quit long ago as well, but thats another story.)

I bought the washer in January. Then one day in June, the washer stopped spinning. After researching online that evening, I checked the code which said defective door lock sensor. The repair man came three days later and confirmed that it was a defective door sensor. Problem is he didnt have the part. Twenty days later, the part arrives and the repair man replaces it and proclaims the belt also was off, that some factory lock nut had come off. He said in his twenty years doing this hed never seen such a thing. He put Lock Tight on the nut and tightened it. It lasted less than one load the next day. The repair man returned and said he had to replace the drum, motor mount, pulley, pulley mount, drive shaft, bearings, belt and that it would require another visit (full day) because he had to order the parts. I asked how long and he couldnt guess. Now Ive been without a washer for close to 30 days and it will be longer. It costs me $5 per load at the Laundromat - thats approx. $150 since it broke. Ive had to stay home from work waiting on the repair man a total of three times and now will be a fourth. I dont go to work. I dont get paid. I called Electrolux Customer Service (thats a joke) today and asked why they just dont replace it. Their new product warranty is a repair warranty only - way to stand behind your product.My modest calculations are this washer cost me a total of $1,700 so far; I bought it for $650. If I were a consumer in need of an appliance, I would not buy Electrolux. If I had done my homework, I wouldnt have bought this product for $250. At least my life is consistent. I owned a Fiat when I was younger and it was a piece of junk and now I have another Italian piece of junk.

My husband and l completely remodeled our kitchen 5 years ago and wanted top of the line appliances. I thought by buying Electrolux appliances, l was making a good choice but soon realized l got rid of better appliances than what we had bought. I had always had Whirlpool appliances before and never had repairs. I have had problems with all four appliances and most recently am facing major repairs to the frig and microwave. I already had repairs to the dishwasher when two pumps had to be replaced and the range required a new circuit board. My extended warranty ended in March of this year so the expense will be on us not to mention the aggravation of getting top of the line appliances repaired AGAIN. I plan on contacting the company but according to the other complaints, l doubt if Electrolux will be of any help.

Whoa -- either in 1970 or 1971, my parents purchased a Gibson freezer. Within in the last 2 years - yep last 2 yrs - we decided to replace the working Gibson. It was still working and never broke down once. But of course, it used way too much electricity and we didnt want to take a chance with a freezer full of food. Went to Lowes and purchased an Electrolux (tag inside of freezer) but says Frigidaire on the outside. Of course, yesterday it died and ruined a full freezer. It just floors me that a freezer thats almost 45 years would still be working and the new freezer that is ** 2 years old took a crap - OF COURSE -- ITS OUT OF WARRANTY!!! WILL NEVER AGAIN EVEN WASTE MY TIME LOOKING AT ELECTROLUX/FRIGIDAIRE.Updated on 07/07/2017: Within a couple of days I received an email back from Electrolux. - blah blah blah -. Yes, they said they were concerned and asked for more information regarding the repair. Explained, repair person was coming Sat. - he came - found what was wrong, said he would order the part and come back to install it. I emailed Electrolux again & explained it was a control of some kind. Never did they let me know NOT to pay the repair person ---- well let me know if you know of a company that will be willing to fix an appliance and then WAIT for payment. After the repair was completed, I emailed back and gave the additional information, & asked where I could mail the invoice since we paid for the repair. HAVE NOT HEARD A WORD SINCE. I do understand no company will pay for any food that was ruined or labor.

I purchased my new Electrolux slide in range with the three year warranty including thermal breakage of the glass top. I had the range for just over a month and was simmering vegetables when the glass made a pop & then a crackle sound. The glass had shattered into flakes and then cracked. Customer service asked me to send pictures which I did. They immediately blamed me and said that I must have dropped something on it. Three months later and after being runaround they now claim that my pot was dirty and stuck to the glass so is not covered by the warranty.

My stove is emitting a terrible burning smell. They had a service tech out and said it was bad insulation. So they replaced it and still has the same problems. I called and they came out again and said there is nothing wrong. The smell is very bad and toxic. My husband has asthma and breathing issues. I called them back and they told me they wont replace it or fix it. They are very rude. I am so frustrated and angry with this.

Last summer, we chose the appliances to remodel our kitchen and replaced our 10-year-old $1,500 Kenmore refrigerator with a $3,000 Electrolux stainless one. It was delivered in September... but wait, it was a different model. When we questioned the dealer, he told us that Electrolux had discontinued the model we ordered and that the one we had received was the replacement. However, there were a few small catches. It was all stainless like the one we had ordered, the inside was organized differently and the freezer had two drawers rather than three, not to mention the quality seemed to be significantly worse. But the dealer and Electrolux tried to tell us it was an equal replacement... right. There didnt seem to be a lot of options at the point so we settled with a far too small compensation. The dealer (Standards of Excellence in Concord, CA) came out and installed it in October. When they left, the doors werent even. In February, the flap on the French doors was jamming when we closed the fridge, so we called a service company. They came out, ordered the part and two weeks later, replaced the flap and tried to align the doors (not completely) and left. A few months later, the flap (mullion) failed again and I called a different service company. They came out, ordered the part, came back with the part, and spent a lot longer aligning both the mullion and the doors and left. The doors now seem to be fixed although they arent quite even. However, about a month ago, the ice maker stopped delivering cubes. It only gave out crushed ice and the display was giving some strange messages once in a while. The service guy came out again and said that the solenoid for the ice maker had gone bad, had dropped down and had fried one or two of the circuit boards. He replaced the solenoid but had to order the boards. Evidently, the fried boards were causing the computers to go nuts and provide random messages on the displays (and to the diagnostics he was trying to use). As of Monday, everything seems to be fixed... for the moment. But I have no confidence they will stay fixed. This morning, I called Electrolux to complain; their suggestion was to pay for an extended warranty. I absolutely hate the idea of giving Electrolux another cent for their poor quality product. My 10 year old Kenmore is happily humming away, working perfectly in the garage. I wish I could make it stainless.

DO NOT BUY ELECTROLUX! I wish I had read reviews before purchasing these appliances. Theyre 14 months old and the dryer will not work and the spin cycle on the wash machine sounds like an airplane taking off in my laundry room. They were going to send a tech, I booked a day off work and they didnt show up. They then passed me off to an approved service company and Im still waiting - going on two weeks. GARBAGE PRODUCTS!!! Just do yourself a favour and buy Samsung. Electrolux is BRUTAL.

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

We purchased new front loading washer and dryer this winter for our new home. 6 months of use and the washer stopped draining. Warranty service tech came out and found the drain line plugged deep inside the machine. To fix he had to remove the top and front of the machine to get to a plastic inline bowl that he said is prone to becoming plugged. We have a lab and he said we need to shake out everything before washing as the dogs hair will clog the machine. This repair is not for the amateur and if it wasn’t under warranty it would have been about $240. Can’t believe the poor design and difficult accessibility to do routine cleaning. Our dog is 8 years old and we’ve never had a problem like this. Will think twice about buying another one when the time comes.

I purchased an Electrolux Wave Touch Standard Depth model EW28BS85KS5 a little over two years ago. After less than a year, the Temp Perfect Drawer seized up and could not be opened. I worked with Electrolux rep to get the repair and all was covered under warranty. Either while I was waiting for repair or shortly after the repair was completed, I was contacted by and ESA representative and offered, for a price of course, an extended warranty. The representative was fully aware of the issues I had with the drawer. Since my confidence level in product quality was now low and believing the extended warranty was as comprehensive as the one year warranty, I purchased the extension. It has been a little more than a year and the drawer has the exact same issue. I contacted ESA to advise them of the recurrence. They advised me that the warranty does not cover the drawer. Only functioning parts of the refrigerator that maintain the cool temperature, the ice maker and the water dispenser. I have tried working with them, but to no success. I do not appreciate a product attribute that is designed to last only a year. I hesitate to spend the money to have it repaired again because I fear next year I will have to have it repaired again. I would not recommend this product to anyone.

I bought a Electrolux refrigerator in 2011. The refrigerator is a $4,000.00 piece of junk. Not only is it a product with multiple issues, one being a fire hazard, 2 the ice maker never worked properly. And the customer service is even worse than the product. I called to have the ice maker repaired but when the repairman came, he said, there was nothing he could do because he didnt see a problem. The fire hazard - is that the lighting unit burnt a hole right through the liner. Which I called on and they told me I was out of warranty and that they never heard of that particular problem BUT lucky for me, they sold a repair kit for the particular problem! LOL, really?I decided to contact the BBB because I refused to give Electrolux a dollar of my money. I had communication with Electrolux learning that the refrigerator liner was still under warranty. Or misleading me to believe it was under warranty. Their words were the cabinet liner, compressor, and something else had a 2-5 year limited warranty. With that letter in hand I contacted Electrolux and they agree to send a repair person out to repair the liner but if it was considered to be cosmetic that I would be responsible for the charges. I thought to myself, how in the world could they find this cosmetic? It is a fire hazard and clearly a factory defect.The repair main showed up to my house a couple days later and told me that it was not fixable. Armed with the same letter from Electrolux I gave him a copy of it. He said OK this clearly states you are covered for under warranty and I putting in a request for a new one. But dont hold my breath because its his experience that Electrolux doesnt honor their contracts. They always stick the customer with the bill. And as far as the burn hole, he has seen it many times and is very common for it to happen with their product. They of course did not honor their contract. They refused to cover anything. And deny that its covered because they deemed it cosmetic! Horrible company. Hopefully no one has to die before recalling this fire hazard.

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

We purchased an Electrolux washer (and dryer) - our first Electrolux brand of major appliance. We are normally careful to read reviews and check the brand out. All the reviews regarding the product features and benefits were strong. Never having had a problem with all laundry appliances we have purchased over the last 20 years or so, we failed to check the feedback on quality and service. Did check with friends and family with Electrolux laundry appliances - and they had performance concerns but did not have any service issues. Within the first 9 months, the washer developed a bottom leak (which I now see is a common problem). We are not high volume users, doing about 4 to 6 loads every month. Upon calling Electrolux, it seems that the authorized service agent in my area (the greater Boston area) can only come out 2 weeks from the day I called. Since this is the only way I can have my appliance repaired and the cost covered under the manufacturers warranty, I accepted the appointment. I think that it is reasonable to expect a problem free first year (or longer for an appliance that costs as much), as has been our experience over the last 20+ years. And, if it seems that this is a common issue, and likely a manufacturing defect. In my view, the manufacturer should stand behind their reputation and provide extended warranty coverage to address known manufacturing defects while fixing the issue in their design and production. If this were a car, I am quite sure there would be a recall to fix the problem at no cost to the owner. Fortunately, the damage caused by the water leaking is not major in our case. Nonetheless, it is not usable as it is for an extended period. So, families who may have the washer installed where there is potential for water leakage damage or who cannot function without a washer for a couple of weeks (or more), or who may not want to incur the additional maintenance costs - may wish to exclude this brand from their consideration.

Im on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux. Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and its not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.At first the representative told me it was no longer under warranty, now hes trying to create an account and has given me an account number. Needless to say, this is extremely disappointing customer service. Apparently, a technician will be calling me tomorrow to arrange a time to come, however, given the questionable service so far and extremely poor audible quality I have no confidence that I will actually hear from someone. I tried emailing Electrolux.ca but my email was denied?! There does not seem to be a way of communicating with anyone from customer service. I tried calling again to verify an account had been created and that someone would be calling me tomorrow and that person disconnected the call. I tried calling again to verify and all 3 times it was almost impossible to hear the person on the line because of static and echo. My experience is not good. What are you willing to do to save rectify this?

We purchased a washer and gas dryer in June 2017. The washer is ok but the dryer seemed to take longer and longer to dry. The lint screen turns out to be the problem as it does not seal and lets lint get by into the blower. The blower blades get packed full and the safety heat circuits shut the gas off. Appears Electrolux also figured that the lint screen filter was a faulty design and on the new model did a complete redesign!! I will not use the dryer since Electrolux has not designed or manufactured a parts correction and will not sell it to anyone else as it appears to be a fire hazard!

In a year and a half we have had every single part replaced in our fridge and actually have had the entire fridge replaced. The fridge freezes your food - period. They customer service have stated that the fridge is operating as it was designed. You must strategically place your food in the fridge. It cannot be near the back part of the fridge - that is by design. That was not in the brochure. That being said you loose about 3 of space in your fridge, otherwise your food freezes. And yes if you place a glass of water near the back - it freezes. I have plenty of pictures to show. Poor design, poor customer experience. If you want a freezer I guess buy from this company but dont buy a fridge. Thank goodness I have a real fridge in my garage.

We purchased a Frigidaire side by side less than 2 years ago. Yes, I understand it is out of warranty, but when it caught on fire this weekend at 10 at night, I called a repairman to come look at it. Our model is FFHS2611LB4. We were informed that the water line was not sealed correctly at the factory. Also, the access hole is directly over the relay overload. I spent over $200 for the repair which is not much considering what could have happened if we were not home. Just got off the phone with customer service and of course they will not do anything. Was offering to give us 1/2 off on parts. That doesnt really help when it has already been fixed. I will not buy this brand again. Faulty merchandise and poor customer relations.

We purchased the top of the line icon series (Refrigerator, Microwave, Oven etc). Refrigerator and oven have been replaced once and microwave twice within 9 months!!! We had a very good services from the service company but the products are crap. The refrigerator still freezes veggies..... We usually dont take the time to write reviews but this time its too much and we hope that no one else will be fooled with the Electrolux products.

Purchased an Electrolux refrigerator in June of 2011. I did not bother with an extended warranty. From my past experiences with refrigerators, I figured that I should at least get about 7 or 8 years of use at the minimum.Three months later, while opening the refrigerator, the handle came off in my hand. It actually broke where it connected to the screws on the door. At the time, I had other issues that were deemed more important, so I did not bother with having it repaired. The following summer, I noticed that on very hot or humid days, the refrigerator did not get as cold as it normally functioned. That would last for several days and then miraculously it would return to the normal set temperature. This continued to occur this summer also. From day one, I always said that the refrigerator was loud. Everyday, especially at night when things are quieter, I hear an intermittent popping sound.It is 1:00 AM in the morning, and I just read several reviews on this site. When I woke up yesterday morning, the refrigerator, as well as, my food, were warm. I thought, how in the world can a 2-year-old refrigerator stop working. Granted, that I only paid around 500 plus dollars, I felt I was buying a reliable product since it was a sub-brand of Frigidaire which was the name of my washer/dryer set that I had for 13 years without any problems. At this very moment, the refrigerator is making a very loud humming sound. Earlier I had to transfer food to my deep freezer. I am not happy. I decided to find out if there were any complaints on this product (hindsight) to determine what my next step would be. Well, I have decided to purchase another refrigerator (a well known name brand) and not even bother with a repair service due to the numerous complaints I have read. I refuse to take out the time to experience repeated repairs! Sales representatives will say anything to get you to buy a product. If I have learned anything, it is to research before hand when purchasing sub-brand appliances, regardless of the manufacturer. I will not own another ELECTROLUX product EVER!

All Electrolux Appliances were purchased for my kitchen in a remodel. Microwave model E130MH55GSA: top vent was broken and needed a replacement before the warranty was up. Electrolux did send the part free, not once but twice. They did not seem surprised. They knew of others with the same issue. Okay, happy with that.However, this model oddly does not have a turn table and there is a huge amount of moisture that develops on the floor of the unit when cooking. This causes a big mess and can be slippery and dangerous when removing items from the unit. Dont really know what to make of it. It does cook well and I never really put water in the food because of all the water that seems to come from nowhere during cooking, a bit messy. I was told by Sears and Electrolux they dont need a turn-table. However, I see that all the newer models all now have turn-tables.Now to the Electrolux gas range model EW30GF65GSB. It has been satisfactory with the exception that one of the iron grills came in damaged. Since this was new and under warranty, I was able to get a new one sent out to me free. The oven is consistently under heated. It does not get as hot as the temperature shows. I either have to cook food longer or raise the temperature. I can live with this.I also have an Electrolux refrigerator model EW23CS65GS1 and it has been problematic. Right after the warranty was up, the indoor water dispenser would continue to allow water to flow. We could not get it to stop thus running water all over the floor. By chance I figured out after a major flood on my ceramic floor nearly to the wood area that opening the door would finally stop the water flow. Company came when it was working and this flood happened all over again. It took forever to find a repairman who would come to replace the part I ordered from Electrolux. You cant get these parts anywhere in any major city I know of. I am in Austin, TX. It was repaired after weeks of waiting and arranging for a repairman. Then my filters began to fail. Right after I replaced one, it failed within the first month. I discovered this by finding a pool of water at the front of the refrigerator. With further investigation I found wet walls inside and a full pool of water at the refrigerator floor. This was a puzzle and I did not know what had caused all the water. We continued to use the water dispenser not knowing that the leaking filter was causing the spray of water on the inside, down the walls and on the unit floor. The leaking out on the floor occurred when it had nowhere else to go. It was impossible for me to get the company to replace the nearly new filter that costs around $30 plus $7 or so every 6 months to get them sent. They should have sent it for free. You cant find these for purchase in any major city I know of. Therefore you must order ahead and always pay shipping. However, there is an air filter too that needs to be replaced every 6 months for an additional $30 plus shipping because it cant be purchased in the city either. I wish it had ended there, but no, the new one failed. I have spent hours with this company just getting my call through, getting routed to the right department, waiting on hold, and waiting for parts to arrive.Electrolux advised me that I should buy an extend warranty I believe would cost me $150 or so per appliance to cover these things. Can you imagine? I purchased these appliances because Sears recommended them as dependable appliances. Sadly, this has not been the case. I did not purchase the new warranties. Then Electrolux advised me further to purchase a replacement filter housing to prevent another leak. I called my repairman who advised me to try another filter. I was unable to use the dispenser and have ice in the freezer for weeks while trying to get all this resolved and on the phone countless times and hours to attempt to get faulty filters replaced free since they were failing. I was refused over and over by representatives and even managers who told me they would not sent a free replacement and the manager hung up on me on more than one occasion. I was finally successful with repeated calls to get a manager to send the replacement without further cost. There have been no further leaks so far and no housing replacement as advised, who knows what will go next. I have had the filter in for a couple of months now with four yet to go.I have saved the best or should I say the worst appliance for last, the Electrolux dishwasher model EWDW6505GS0. I have had to replace the motor pump that failed out of warranty. The unit shuts down and beeps until you attend to it. It gives a digital error code to tell Electrolux and repairmen. Somehow in the process of getting the part sent from Electrolux after the standard 7-10 business days, I got not one part but two. I kept the new on for reserve; they aren’t really on top of it in the parts department apparently since they send some things twice. Finding a dishwasher repairman for Electrolux that had a good rating was a challenge. The part was finally replaced without having a dishwasher for three weeks. Then I start getting a new error and I try to get a repairman out. I tell him about the replaced motor pump and he thinks changing it out with the one I have in reserve will get it working again. Why he did this I am not sure, because once he had it installed it gave the same error code. I told him I couldnt pay him for replacing a part that he didnt provide and he did not fix the problem. I gave him minimal payment and also got a scratched up ceramic floor out of this deal. Then I began to notice that the wood floor next to the dishwasher and cabinets to the next room was wet. Now I have to have extensive wood flooring replaced. The repairman had not gotten the water supply attached properly. Even though I was unable to use the dishwasher, water continued to leak out under the cabinet to the wood floor. This is not Electrolux’s fault directly, but if their appliance was working properly in the first place, I would not have had this unit worked on thus causing the water damage to my wood flooring. I called a plumber who discovered the leak from the attachment to the dishwasher to be inadequate. The water damage may also be caused by the faulty drain valve kit. This was ordered after much time spent with Electrolux on the phone after the dishwasher repairman put on the motor pump that did not fix the problem. Electrolux representatives told me the error code required a drain valve kit. I waited past the standard 7-10 days for the part to arrive. It never did, I spent all evening and the next morning with numerous representatives to try and get drain valve kit sent. My credit card charge had already gone through and was paid without any part. It was finally determined that the part was sent to another person entirely. First I was told I would have to wait until the other party sent the part back. I complained. After much hold time then transferring, I as told to call back the next day since all the managers were now gone for the day. Today after telling my story over and over again to several representatives, more holds, and transfers, I was told they could not ship it over-night for free because a dishwasher did not have priority. Are you kidding-- I had been waiting now for 15 days with no part and no dishwasher. I bought what I was led to believe to be a dependable dishwasher for quite a sum of money that isnt doing the dishes and is costing me more time, more money, and additional home repairs. It is a priority to me. The representative hung up on me. I called again and finally got someone who put me on hold for 30 minutes but agreed to send the part I have already paid for overnight at no additional charge. Of course the story still goes on since I still dont have the part and dont know if it will get the dishwasher running. Then there is the problem with my wood floor damage. I have that to deal with too. Thanks Electrolux for wasting a lot of my time and money. I will never purchase another product from you again. I think Electrolux needs to stop selling lemon appliances and do right by their customers. I paid $7,678.81 for problematic appliances that continue to cost me time and money.

This product was purchased in December 2006 and installed in our home in April 2007 after our home remodel was completed.When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100s of other consumers may have been scammed as well.The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to go to hell.1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

Its a great looking fridge, however, we had many issues with it. The water in the filter freezes, causing all of the functions in the door not to work. Freezing everything placed in the veggie drawers. The ice maker works intermittently, and now only the crushed worked. Ice maker died after about one year. I really like it, but not worth the high price.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

We will not buy Electrolux appliances any longer and I encourage others to beware of them. They will not stand behind their product. Back in 2010 we paid around $3,000 for a new Electrolux Refrigerator thinking that it would last a long time. Within one year, I had to make service calls because the ice maker wouldnt work right. Finally after a year they did give us a new refrigerator. Well, of course the ice maker on the second one has never worked right. Come to find out from the repairman after spending $500 on a service call is that the first two years Electrolux made the refrigerator, the freezer was not made right. We had a new kit put on for $500 at our own expense and according to the repairman there is nothing else he can do. Not only did I spend $3,000 for a new refrigerator but $500 for a service call when in fact this never fixed anything. I contacted the Customer Service area in Georgia and they refuse to do anything. They claim the service company should make it right. Well the problem is that they cant own up to the fact that the first two years these refrigerators were made the ice maker in them never worked right and is made so that once they quit working, nothing can be done to repair them. How outrageous is that? We also bought Electrolux dishwasher and stove from Electrolux. Well, they have lost a customer for life. Talk about dishonesty -- Why didnt they recall these refrigerators in the first two years they made them and supply people with one where the ice maker actually worked and could be repaired. I have two pages of notes about service calls to people. Beware of Electrolux. They will not stand behind their product and when you call their service center they just pass the buck to call the repair people and pay to fix it when nothing fixes it.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

I got a double door Electrolux refrigerator this year. The day I got I have issues on cooling too much and spoiling things. I have complain thrice in this six month. I am not getting a solution. The worst service and worst fridge I ever seen.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

I bought my Electrolux wall oven model CPEB30S9DC2 in early 2007 and it has worked without incident until Jan 16 2015. That evening we were cooking and lucky we were not out of our house and only in another room when we heard the sound of electrical short coming from the kitchen. Smoke was coming from the wall oven and thought that, an element was burning out due to its approximately 7.5 years of service. Pushing the OFF button on the face did nothing and sparks smoke and a burning plastic smell was filling the room. Went directly to the power supply and turned off the circuit breaker. Being in the manufacturing business of electric steam generating appliances for over 35 years, I investigated the construction of the printed circuit board that had caught fire in the wall oven. I was surprised to discover that there was no fused protection on this internal device. This lack of conscience in the design would have in the worst case scenario allowed a fire to start in the appliance that may have transferred to the surrounding cabinetry. Lucky for us, we had the power supply disconnected within 1 minute of the short circuit and the only damage was smoke and fumes, which we can still smell in our kitchen even after removing the wall oven, cleaning the smoke soot from the cabinetry and airing out the kitchen for 24 hours. Thought I was buying a quality product when I purchased this appliance but after reading about so many different appliance recalls on the internet, I want to take my next purchase apart and study the construction before installing in my home. There are too many horror stories out there about families that have lost so much due to appliance fires. I do not understand how this design could hold a CSA mark and have been passed for certification. My next letter is to CSA. Am I the only wall oven that has a printed circuit board that has melted and caught fire. Consumer beware!!

Purchased top of the line Electrolux double oven last November. Five days after 1 year manufacturer warranty expired, the oven glass door shattered during self-clean. The company offered to fix if I bought an extended warranty which I did. The customer service has been horrible - the worst Ive ever experienced. They had to order a part and it took several aggravating phone calls just to check the status of the parts order. No one wants to follow through on your request - they just transfer your call to a different area and you end up having to give out the same info. On one call I was transferred 5 times before I actually got a rep that was able to help me. Even the survey at the end of the call did not work. Was answering the questions and then it hung up before the survey was through. I will never buy or recommend Electrolux products.

We bought our French Door Bottom Freezer Refrigerator in October 2009 as a result of upgrading and remodeling our kitchen. The installation did not occur until April/May 2010 and we had problems with a leaky ice maker, intermittent making of ice, noisy clicking doors, and notification of expired air filters after 3 months of use. We called one week after the 1 year of purchase anniversary date and they told us our warranty had expired. We called customer service in 2012 and 2014 to express our dissatisfaction with all the problems that continued. They had a log of all our calls and still did nothing to make the refrigerator function correctly. After spending $3,600.00 for a high end refrigerator and have a lemon at that, Electrolux took no ownership for their problems. In January of 2015, the ice maker stop functioning all together. The service tech advised us this past week, there have been over 9 updates of the model we bought and there have been numerous faulty issues from Electrolux. It seems that this is a common problem and there are many consumers with the same complaint with this appliance. Why cant we all pursue a Class Action Suit? There are some of us that remained quiet and didnt scream loud enough and now we have the consequence of a lousy functioning refrigerator. By the way, the display on the temperature started to disappear in 2014. The technician states I need to spend $1,000.00 to purchase 2 kits to bring my refrigerator up to par (and since DAY 1 it has never worked correctly). Also, there is no guarantee after 90 days something else will break. This was the worst purchase of an appliance we ever made. Today the customer service corporate manager failed to help us make this situation go away and failed to assist the consumer to feel right about a costly purchase that never worked. There needs to be a better way to alert the public about Electrolux quality. There are too many of us as unsatisfied consumers with the same flawed design refrigerator complaining about Electrolux not taking action on their substandard appliances and for NOT doing the right thing.

We purchased - largely for being identical in appearance - the Electrolux dishwasher, oven, and microwave set for a remodeled kitchen. Heres my experience with all three, plus other info. Dishwasher 1: Simply did not clean dishes. Three warranty service calls did not fix. Replaced with the identical Electrolux dishwasher. Dishwasher 2 (replacement): Leaked water onto the kitchen floor, and made an amazingly loud and unacceptable noise in operation. Two warranty service calls did not fix the leak and could not diagnose the noise. Lowes took it back and we replaced it with a now out-of-place looking but functional Kitchenaid.Oven: Several of the blue bars on the lighted timer/temperature indicators are not fully functional at one year old (off warranty), so have to guess at temperatures and time. Very expensive to repair. Went through one temp. probe warranty repair (it was not connected internally at the factory). Troubleshooted and replaced a faulty second probe. The oven has twice stopped functioning, but I was able to get it operational by rebooting it (shutting off the appliance breakers, then turning them back on). Note: At the same time, my son, who lives 500 miles away, also bought the same type Electrolux oven, and he also has experienced the loss of some of the blue bars that constitute the numbers needed for time and temperature reading.Microwave: Many of the blue bars that constitute the numbers for time are not functional. Try operating a microwave without fully functional numbers for time, etc. The cost of the repair (replacement of the electronics is almost half the cost of an entire new unit. We limp along as is because of our attempt to match the appliances in the kitchen, and we are not about to replace with the identical Electrolux. Note: My son bought the identical microwave and he has the same problems. These things tell me that Electrolux shipped an entire batch of ovens and microwaves across the US with faulty lighted numbers. The shipping of two out-of-box failure dishwashers is almost unbelievable. I dont know how a company can survive with such a record of failures across three product lines.

Great features we are learning to use. Looks great too!

We like the appearance and ease of use. It was fairly easy to figure out operations. Like the extra warming burner. The oven cooks evenly. We like the ability to customize burners to the size of the pan. The smooth top is easy to wipe clean. We like the self cleaning oven. The delivery men were prompt and courteous. They bolted it securely so it can't tip over which is a nice safety feature.

Please steer away from this pricey fridge model-Electrolux Icon Model E23BC78ips. Since they delivered it had three doors replaced because of dents from manufacturing... I should had returned it since day one. Now the ice maker its not working and in the back of the fridge has is a big patch of corrosion (complete stainless steel fridge) at a cost of $3,699.96. When called customer service today, they told me that if I looked at the manual I would be aware that its not covered after a year. So basically its a disposable fridge with a high price tag with poor customer service...

I purchased a new apartment sized washer dryer combo approximately 2 and a half years ago. It was always noisy when it was on the spin cycle but then the noise became unbearable so I called an authorized repair service. I was told the shaft was broken and it would cost $700 or more to repair and there was no guarantee it wouldn’t happen again, that cost me $100. I called and complained to Electrolux and they said all they would do was cover 20% of the cost of new parts which to me is next to nothing. So the lesson is if you buy from Electrolux get the extended warranty and good to you.

After furnishing my home in Canada with all Electrolux products, I felt they were good quality and decided to do the same with my new home in the US. Bad choice!! The $4000 refrigerators ice maker went out almost immediately. The serviceman said this was a big problem with Electrolux. He repaired it, but its gone out several times since then. He said Electrolux has a kit they send out to fix the problem, but they didnt offer it to me. The refrigerator went out completely last month, and I lost $500 worth of food. I had to pay for the service call myself, as Electrolux says their warranty is only good for one year. Never mind that I have a long list of calls with complaints. Ice maker is not working again, and now the control panel is going out. This is the biggest piece of junk I have ever owned and I am very disappointed in Electrolux customer service department. Its just too bad and thats about it, other than I can spend more money on the piece of garbage and maybe then they will extend their warranty??????? The dishwasher was top of the line at the time I bought it too, and its just ok. I have to hand wash everything before putting it in or it wont come out clean. Nothing special about it. Why wasnt I offered the repair kit for a known problem while it was under warranty and I had the problems the kit was for? My service repair rep said they give it to some and not others. You have to say just the right thing????

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

In April of 2015 we purchased a new home from a builder. The builder had Electrolux appliances installed so we went with what they had not knowing what a nightmare that would be! The first visit from a repair company happened within 60 days of being in our home. They ended up removing the refrigerator and giving us a new one because the fridge had a bent frame! The second refrigerator is still in our home and I have had to call and have 2 more service calls. Now, we are dealing with an ice maker that isnt working properly so we have ice building up on the back wall of our refrigerator which pushes the drawers out of their slides. We are now waiting for parts that are on backorder so our repair can be done. No worries, I can keep chipping ice off of the back of my brand new fridge!When you call Electrolux for a repair you end up speaking to people who never give you the same information about how or when the service appointment will happen. Their customer service is a mess and the real joke is that they ask you when you are finished setting up another appointment if you would like to take a survey to tell them how they are doing! Ha! Electrolux products, service and service providers stink and as a company they should be ashamed of themselves for making such crap products and charging so much for them! Do yourself a favor and look elsewhere for appliances. I mean really, how many days do you want to sit home from 8am-1pm or 1pm to 5pm waiting for repair work to be done? Lifes too short for that!

We love our new dishwasher! The various configurations all work well and the spray heads and the delicate wine glass holders are very special. We are even washing our precious Steuben glasses in the new washer. Not a streak in sight!

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

Buyer beware, as you can see all over this site the Electrolux refrigerator has a long term known problem. I have experienced the same problems as others, within the first 30 days after purchase I had 5 tech visits to fix the moisture problem coming out of our ice machine. They finally got it to stop dripping, or so we thought. What we have found, now outside of warranty, is that the dripping water was being diverted to the rear of the unit. Building up moisture in the rear insulation of the unit causing the rear wall to swell and rusting the back panel from the inside out. We learned of this because one morning my wife went to get ice and a weird noise happened and the fridge went out. We found that the swelling caused the ice machine to dislodge and a wire fell into the ice, froze in the ice and then was torn out when we turned on the ice maker for ice.We contacted Electrolux and they had another tech come out. The solution - put a 2 foam pad on the back of the unit. So now I have moisture inside of the internal insulation, a fried motherboard, wires exposed and my counter depth unit sticks out of the built in cabinet! To add insult to injury they agreed verbally to provide a labor concession on the ice maker if I bought the parts. After 30 days of arguing I agreed to buy the parts and now they said they never agreed to a labor concession!!! This has been a horribly frustrating process, so do your homework before purchasing from Electrolux. Of the 5 appliances we bought for our new home 3 of them required service in the first 12 months (fridge, microwave and dishwasher). I just wish that Electrolux owned up to their known moisture issue and even outside of warranty stood behind their product. This same issue has been going on for years but I guess they can get by with it! I hope this helps.

Avoid Electrolux Washer and Dryers like the PLAGUE!!! They make horrible designs, and are deceitful and dishonest with their clients. I purchased two units from them in 2013 - a washer EIFLS55IMB and a dryer EIMED55IMB. The washer has been a disaster. First of all most of the components inside the washer are made in China which has a terrible reputation for quality. In my particular case the main pulley attached to the tub is constantly coming loose because the bolt that holds it on cant do the job. Over time the belt gets loose because the pulley wobbles on its axis and the washer cannot spin/rinse the clothes. Worse yet the pulley is designed so that the belt can easily slip off of it as there is no lip to keep it in place. When the pulley comes loose it often drags against the plastic tub... cutting into the tub itself until it eventually slices through it completely. The end result is catastrophic failure.I have had several repair people come over and do realignment of the pulley and belt but it keeps happening. Finally I went in there and took a look for myself and was astonished at what I saw. A complete and total design failure. Electrolux should not be trusted with any appliance purchases. Believe me this company will rip you off and not live up to their warranty commitment. Avoid them like the the plague or you will be sorry!Updated on 07/17/2015: I filed this first Consumer Affairs complaint against Electrolux listed below a few months ago. Well I now have confirmed that the grooves cut into my clothes washer tub by the defective tub pulley is causing water from the tub to splash inside the unit which then makes it way into the pedestal. All the circuitry and the control board for the washer have experienced corrosion as a result. It is a miracle there wasnt an electrical fire.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

I was extremely excited to buy a set of supposedly quality washer and dryers made by Electrolux last year in March 2015. We purchased them from hhgregg in Lakeland, FL. Less than a year later the washer made a funny screeching noise and would not fully spin all the water out of the clothes. So thankfully it was under warranty being it was less than a year old. They sent a technician to look at the washer. (He was very nice) He said it was the drum and can order a new part and when it comes in we will come back out and replace it for you. He called in the repair, we were told it would be in the next week on a Monday. So Monday comes and goes. We called and they said the part didnt come in, it will be another week. This is extremely frustrating being we have a new born and have been washing clothes at a laundry mat and a neighbors house. SPENDING MONEY AT LAUNDROMAT!!! Finally after over 50$ in coins spent they came out on 03/15 and replaced some parts. Not only did one of the guys come to our house coughing and hacking all over the place they left scratches on the front of the washer!!! So guess what??? My baby gets a cold, no one is sick in our house and still she is fighting it. Im so upset at this whole ordeal. So even worse!!! TODAY the washer starts making the same sound, this time I recorded it on my phone to show the technician. About less than a minute after recording the spin cycle which is the last cycle... I walk out to the kitchen which is right off the laundry room, I start to smell smoke!!! Like something is burning! I go back into the laundry room and theres smoke coming from the damn washer. I panic and hit cancel, run to the living room, grab my daughter and my phone, run outside and called my husband who called the fire department. The fire department just left and my husband is the phone with hhgregg since our warranty ran out on 03/28/2016. They said OH WELL! My house would have burned down if I didnt hit cancel. We did purchase an extended warranty through hhgregg so we will see what happens. I am terrified to use these machines! I have pictures, video, and a report from the fire department. I will keep everyone updated. I no longer want these machines in my home. I will be returning both units to hhgregg even if we just drop them off. We are being handed back and forth from hhgregg and Electrolux at the moment. This was a very scary event today and we are being treated like no one wants to touch the washer because it caught on fire. Cannon Appliance Service said they want nothing to do with the repair anymore, call hhgregg. We are being told they have to come out and look at it and make sure it wasnt OUR FAULT their machine caught on fire. Thats where we are at, they are coming on Monday 04/04/16 to check it out. The fire department put the washer outside on our driveway. I have a video of the washer and you can actually see smoke starting to come out of the machine which I didnt notice till I watched the video just now.

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

We have the same problems that a number of other Electrolux buyers report. Our 2.5 year old appliances have had 10 service calls in this time frame. Problem is now that they are out of warranty, the service calls, and the cost of parts have become astronomical. The refrigerator filters cost $60 each. New shelf $40. Ice maker replacement part $200. Range control panel $535.51, range display board $211.79, plus service call $125+/-. None of these repairs are guaranteed, in fact the range needs these 2 parts for the second time. If you can find a service repair company that even wants to work on these lemons. Most of service companies refuse to work on these appliances. They do not want to accept responsibility for failed repairs. The service repairman basically told me that the repair will fail again. He implied that I should junk the 2.5 year old range ($2,800 new). Think Electrolux customer service will be any help? Think again. Their purpose in life, is to 1) Sell you more stuff like extended warranties. 2) Make sure that you talk to no one else at the company. 3) Listen to your problem, sympathize and give you nothing that will solve the problem. If you ask to be transferred to a supervisor, they transfer you to the next cubicle to someone like Therese (one of the rudest people you will ever encounter), Thomas, Stephanie, or Bridget. All of these people will tell you that they are important (BS like special assist to CEO) but they are dead ends. My advice stay away from Electrolux, Frigidaire, and if the sale is approved GE appliances. Electrolux is in the process of buying GE appliance. My advice, call the store that you bought the appliances from. That is how I got the microwave replaced. Dont be afraid to write these reviews. Use social media to help spread the word about these awful appliances and the horrible company is... Please, please, please, be a good friend and neighbor and help get the word out.

Purchased this unit November 2015. From start we had problems with upper ice maker that dispenses ice on door. Auger freezes up. Electrolux certified Service people in twice during first few months and replaced auger unit. That initial fix appeared to address the problem. However, not the case. Late 2016 noted water accumulated at base of refrig and ice cubes melting in the bin etc... obviously not happy at this point. Luckily we bought extended warranty from our local appliance store where purchased. Apparently insulation must be installed to the back of the fridge. Electrolux fix to solve this poor design/mechanical dilemma. Must add that there is a 2nd ice maker in the bottom freezer section. This fix will extend fridge out additional 2. This is frankly the best fridge I ever owned EXCEPT for the latter icemaker problem. Has great storage in two layers of bins. Glass shelving is nicely staggered and makes items easily visible. Keeps fruits/veggies fresh longer. Cleaning is swift as shelves comes out easily and not difficult to maneuver in sink etc. Bottom freezer is large and can handle a lot of frozen foods. Disappointing that for the price of this unit this problem did not surface in the design stage.

The screen is hardly visible for years and the new parts are supposed to be worse than keeping the old part that the microwave works. After 5 years I had to replace the Electrolux refrigerator and dishwasher. After 7 years I had to replace the Electrolux stove and oven. I would replace the microwave but they do not make this size anymore. Although, the new Electrolux appliances are beautiful. I truly believe the original appliances should have lasted longer. I do not recommend this brand for anything except vacuums.

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

I was heating up food in the microwave and a spark started to flare in the corner where the metal rack was held up by the plastic hook. It was a good thing that I didnt walk away from the microwave or who knows how large the fire could have gotten. I called the customer care number and because I didnt buy the extended warranty, they could not help me but provide me repair numbers which I would have to pay for. I asked if this kind of thing happens a lot with their products but they said no. Has anyone out there experienced the same thing I have? My appliance model is EI30MH55GSA.I just feel they should cover something like this because its a quality assurance problem that could definitely have led to a bigger problem (house/electrical fire). Why would I pay to repair this microwave when my confidence in their product has definitely wavered? I would prefer to put my money in a different manufacturer and have peace of mind. I regret buying all of their different appliances because most of them have a problem (oven time display doesnt work and refrigerator ice dispenser spits and continue to serve ice after release). We were really excited to buy their products when we bought our house believing we would receive a high end product associated with their costs, but instead we are greatly disappointed with what it really is. Beware and be wise. Do not purchase Electrolux!!!

I purchased an extended service agreement on my washer, waste of time and money. It has been 3 weeks and my washing machine is still broken and leaks. I finally had the service come back today to repair the pump, but after he left I ran a load and my whole laundry room was flooded. When I called Electrolux the customer service representative asked me what the problem was after I explained the whole situation, he didnt think the water leaking from the machine was an issue for them to deal with. Not to mention waiting 3 weeks for my washer to be fix the amount of mold that grew inside by the motor and pump was ridiculous, especially when I asked the technician on his original visit to please open the machine to remove broken pump and that I could clean it all out.Instead today when the machine was open water came pouring out that had been sitting in there for 3 weeks! Today is Monday and it has been 3 weeks since I called for repair, still cant use my washer, and was given an 8am-5pm time slot on Friday! So ridiculous! I have spoken to supervisors and have gotten nowhere. I will never buy another Electrolux product again! Im done dealing with them, they will now be hearing from my lawyer.

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.The refrigerator door handle became very loose. $90 repair bill. Technician was again quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not. About a month later, the freezer drawer handle became very loose. $90 repair bill. The technician was quite insistent that we buy an extended warranty from him. We did not. The Oven stopped working. Simply no heat. Everything looked like it was working, but there would be no heat. $540 repair bill. The technician once again claimed that these appliances almost never have any issues, and was quite insistent that we buy an extended warranty from him. We did not. The dishwasher top rack continues to break loose from its rollers, requiring everything be removed, including unscrewing the brackets for the top rack, and remounting it. This is a very poor design, and seems to be a very common problem on this model. The stove top knobs have all broken loose, and the stove top ignition has stopped working several times. You may be thinking that we must really be rough on our appliances. No.. We barely use them. Our kids have moved away and it is just my wife and I. We are gentle with them, and try to be very careful, especially with what now seems to be extremely fragile workmanship. We have owned several homes and many, many kitchen appliances... We have never had any issues (even when all of our kids were at home and the appliances saw much greater use). Electrolux is without question the very worst. You may be asking why we dont replace them, instead of repairing them. Good question, and we probably will. Of course the cabinets were designed around these appliances, and they all match aesthetically, which is a big part of the reason.

We purchased a top of the line Electrolux gas range in January. Our intention was to have it installed at our cottage in May, (which we did do with a licensed service company). Since it was installed we have had problems with the double burner. It turns on with a small explosion and when it does light, it does not have flame all around the burner. The service man attempted to repair the problem but gave up and told us to contact Electrolux to have one of their warranty approved service companies to look at this range. I called Electrolux and received the names of three service companies. One only worked on electric ranges, one stopped doing warranty work the week previous, and the other one refused to travel to my location as we live out of the town limits.When I called Electrolux back, they advised me to find a service man that would work on our unit and have them complete the repairs and send them a copy of the bill and they would then forward a cheque to cover all of the repairs costs. I contacted my original service man and he agreed to take another look at the problem. Which he did. He ascertained that there is a manufacturing defect with that burner. I have now been on the phone for 35 minutes listening to the message of how important my call is to them. My impression so far? They may stand behind their product, but only to wave goodbye as it leaves the factory. This is the last Electrolux appliance I will EVER buy!

We bought our current washer and dryer set around 3 years ago. After the first few months the washer EIFLS60LT1 completely failed and needed a new drum, bearing belt and pulley. It was replaced for us. After another few months the exact same problem came up and got fixed under warranty. Now a couple years later the same problem is starting again with failing bearings and also the LCD screen quit working shortly after it was fixed under warranty.

The main problem is the ice maker. The waterline frequently is clogged, necessitating service repair. The design of the ice receptacle is backwards, so every time you open the freezer, ice falls to the floor of the freezer, making you reach back to remove the ice from the floor of the freezer and the kitchen floor.

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

We purchased numerous fridges of this type from Electrolux back in 2014. We are a builder, so we kept all the fridges completely sealed and in secured storage. We have had issues with every single fridge from Electrolux so far to date. The most recent was the brand new fridge we moved into a brand new home. We plugged the fridge in, and immediately there was an obvious smell of smoke. Concerned, we unplugged the fridge. Our electrician had a look at the plug and it was working fine. We called Electrolux, and they told us the issue is probably the plug. We would need to get a report from a certified electrician to prove that there are no issues with any of the plugs or circuits in the home.We had a third party certified electrician come out, take a look and provide a report. We called Electrolux back, and they said an electrician report wouldnt count. They also somehow did not have the last call on file. They said we would instead need to get a certified Frigidaire technician to come out and look at the fridge. They gave us two possible companies in our area we could use.We hired one of the two provided companies to come and take a look at the fridge. They did, and said that it was clear the main computer blew up as soon as the fridge was plugged in. It also appeared one of the secondary computers was fried. They made a report, and attempted to send it to Electrolux internally. Electrolux refused to accept it.We called Electrolux yet again, saying we have a report from a certified Frigidaire technician, and could we please have an email to forward the report to. Electrolux said that never happens and only certified technicians can send reports. I told Electrolux that they themselves had already refused to receive the report internally. The call person refused to provide any email and told me to call the certified technician and tell them to send again.We updated the certified technician, who said they would try again. They were again refused, and had to try and send the report through Electroluxs Contact Us form on their website. We then had to wait nearly 2 weeks before Electrolux called back, just to say nothing is covered and it isnt their problem. To replace the computers is very expensive, and with the other issues we have had with the other fridges, we had to just buy an entirely new fridge (not from Electrolux). Normally I give the benefit of the doubt over and over, but this is by far the worst service and quality I have seen - especially considering the level of luxury Electrolux is supposed to have. We will not be using Electrolux again and we will be recommending against it to any clients in the future. Thank you.

Our LG top of the line troublesome fridge of 5 years died leaking water on our wood floor. LG does not stand for Lucky Goldstar or Lifes Good; in my dictionary it stands for Lousy Garbage! Enough about that. We were now in a lurch for a new fridge without having the time to thoroughly research our purchase. Instead of going to a chain store that sells appliances (have you ever attempted to contact a salesman at Sears? Its a joke!) we decided this time to go with an independent appliance store. Initially we may have paid a little more, but what we received in service was priceless! Since we were less than a week away from Thanksgiving the owner bent over backward to deliver within a couple of days and the installation was professional, clean and non-damaging to any of our belongings.We went with an Electrolux counter depth model with the freezer on the bottom. We were impressed with the features and based upon that my husband wanted the deluxe model which had a special drawer for ice cream so that it is not rock hard when you try to spoon it our of the container. After it arrived I looked at ratings for this model and they were horrific. I felt my heart sink to the bottom of my feet, especially after the amount of money we spent. I didnt tell my husband right away for obvious reasons and decided to let time pass to see what transpired.Three months have passed without a single issue. It is a pleasure to have in our kitchen. The produce doesnt freeze, we have loads of room inside because of the design and we have loads of ice, a problem with counter depth french door fridges and one common complaint about the Electrolux. The ice dispenser on the door is great-small cubes just the right size for a glass or crushed if desired. The cubes actually come out when the lever is depressed (non existent with the LG) and water doesnt drip after dispensing water. The ice maker in the freezer is ingenious! Now I dont have to listen to the ribbing from my daughters about the stingy ice maker. All in all, I think that we made a wise purchase, and well worth the money.

I purchased a refrigerator in October 2017 and by January 2018 it completely stopped staying cold. A servicer was scheduled to come out within 2 weeks so all of my food went bad. A $50 good gesture gift card was mailed out to a short time later. A few months later the exact same thing happened and I lost all of my food again. If that was not enough, in September 2018, my refrigerator stopped staying cold AGAIN and AGAIN I lost all of my food.This issue was eventually elevated to the corporate supervisors, in which I had the displeasure of speaking to Shanell out of Augusta, GA. She was extremely rude and lacked basic customer service skills. She stated that these refrigerators are MAN MADE and thats what happens sometimes. At this time, I have been advised itll be roughly a week before anyone can come out to diagnose the issue and apparently theres only one technician in my area and he only does service work on Wednesdays. I will never, ever, purchase another Electrolux product. Ive never had this many issues with an appliance company at all. Buyers beware!

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.