Whoa -- either in 1970 or 1971, my parents purchased a Gibson freezer. Within in the last 2 years - yep last 2 yrs - we decided to replace the working Gibson. It was still working and never broke down once. But of course, it used way too much electricity and we didnt want to take a chance with a freezer full of food. Went to Lowes and purchased an Electrolux (tag inside of freezer) but says Frigidaire on the outside. Of course, yesterday it died and ruined a full freezer. It just floors me that a freezer thats almost 45 years would still be working and the new freezer that is ** 2 years old took a crap - OF COURSE -- ITS OUT OF WARRANTY!!! WILL NEVER AGAIN EVEN WASTE MY TIME LOOKING AT ELECTROLUX/FRIGIDAIRE.Updated on 07/07/2017: Within a couple of days I received an email back from Electrolux. - blah blah blah -. Yes, they said they were concerned and asked for more information regarding the repair. Explained, repair person was coming Sat. - he came - found what was wrong, said he would order the part and come back to install it. I emailed Electrolux again & explained it was a control of some kind. Never did they let me know NOT to pay the repair person ---- well let me know if you know of a company that will be willing to fix an appliance and then WAIT for payment. After the repair was completed, I emailed back and gave the additional information, & asked where I could mail the invoice since we paid for the repair. HAVE NOT HEARD A WORD SINCE. I do understand no company will pay for any food that was ruined or labor.

Purchased high end (what a joke) Electrolux appliances. Turned out to be thinly disguised Frigidaire appliances. What a mistake. Fridge ice maker kept failing. Service guy told me Electrolux would send him out 3-5 times then would replace the fridge believe it was 4 times, but even then it took a couple of hours discussing the issue with Frigidaire warranty department. They tried to pull the its out of warranty excuse because it was just over a year. The new fridge has a different ice maker but still periodically must be defrosted and the milk self broke. The microwave needed a new display board, then 6 months later shorted out because it had been improperly painted which allowed it to arc. Even though it was out of warranty by about 6 months they finally agree to replace, but not install a new unit. The plastic impeller on the dishwasher failed. The service tech advised me to wash the dishes before putting them in the dishwasher. The stove has failed and needed a $600 controlled board. It has now failed again. Junk.

We would like to express our disappointment with the Electrolux refrigerator model: EW28BS71IS. We purchased this refrigerator in March of 2010 to replace a 7-year old Kenmore side by side refrigerator. We chose this model by brand name knowing that Electrolux is the leader in the industry in quality and service on appliances. Its unfortunate for us to tell you how far youve missed the mark with the model we purchased. Weve had the model serviced three times since weve bought it. The ice maker board has been replaced twice. My wife and I both missed four days of work due to the service calls so the repair person could come to service the fridge, one day for them to figure out what was wrong and another day for them to install it. Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didnt have large Kenmore upright freezers, we wouldve lost all our frozen food.Whats amazing to this story is we arent the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. Ive included their story below. I cant believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.

Refrigerator less than 30 days olds. Gear bar in freezer keeps falling off, therefore must remove to allow freezer door to close. This causes drawer to be unbalanced, noisy and wobbly. Called company for replacement. Told my option was repair only. Purchased from hhgregg in Bowling Green KY.

Please steer away from this pricey fridge model-Electrolux Icon Model E23BC78ips. Since they delivered it had three doors replaced because of dents from manufacturing... I should had returned it since day one. Now the ice maker its not working and in the back of the fridge has is a big patch of corrosion (complete stainless steel fridge) at a cost of $3,699.96. When called customer service today, they told me that if I looked at the manual I would be aware that its not covered after a year. So basically its a disposable fridge with a high price tag with poor customer service...

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

I have owned this piece of crap washer since 11/12 and have had nothing but chronic problems with it. I am now facing my 13th repair on this washer next Wednesday, 1/14/15. My problems pretty much started within the first 3 months of ownership whereas the dispensing drawer on my washer would dispense laundry products (detergents, softener, bleach) without the washer A) even being on and B) a cycle having been selected.I have now had my water pump replaced twice and my dispensing drawer and its mechanism 3 times the last time being 8/14. My washer has once again started doing the same thing which is dispensing the fabric softener once poured into its compartment, without the washer even being on or any cycle being chosen. I have fought with Dracut Appliance (the retailer where the washer was purchased) to no avail from month 3 of ownership. I have fought with Electrolux repeatedly, last time being earlier this afternoon, also to no avail. I am taking this opportunity to advise anyone to AVOID BUYING ANY ELECTROLUX APPLIANCE AT ALL COSTS. They have done nothing to stand by their product since my problems started. While I do have a 5 year extended warranty through Dracut Appliances Service Contractor, its done nothing to alleviate theproblem other than to thankfully cover all of the mounting repair calls, the parts and labor for every service call. So do yourself a favor and avoid purchasing anything with the Electrolux Name on it!!!

We have been dealing with repair companies that cant even get the parts for at least 3-4 weeks. This is a new refrigerator that is not even a year old yet. 3 months now and they still will not replace it. What a nightmare! The repair companies they use also do not want to do the repairs because they say that they have to go through hell to get paid. I have sent email and tried calling but Electrolux could care less. Dont buy one is my advice. They dont stand behind their products at all. It also cost us 2600 dollars so its not a cheap one...

I have had the Electrolux dishwasher less than three years and it has failed twice. The first time cost $200 after just over a year of service and now with a pending repair bill of over $700. That would make the dishwasher cost over $2,300 for less than three years of service. The Electrolux customer service said it was my problem and they wouldnt fix it.

We purchased an Electrolux dishwasher and refrigerator - upgrading our current appliances after a remodel. These are the first and last Electrolux items I will ever purchase. The dishwasher had continuous problems with leaking. I had numerous repair companies come out and try to repair the problem - until they told me that the only thing they could do was take the unit to their warehouse, put it up higher and see if they could possibly find the leak - no guarantee. Every technician told me that Electrolux brands are one of the worst to work on. So we got rid of the dishwasher and replaced with another brand.Now it is the refrigerator. I got an EF error code on my display and after unplugging and plugging back in the fridge as the customer service rep at Electrolux instructed me to do, the whole fridge and freezer stopped cooling. This is not the first time I have had to empty my entire fridge and freezer. If you are considering buying Electrolux, read some of the reviews on this thread. They are overpriced and poor quality appliances.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

We have an entire kitchen outfitted with their top line appliances since May 2010. The cooktop hybrid no longer works and requires a $800.00 repair, the wall oven is missing screws, the dishwasher was replaced in the first 6 months and has had 3 repairs since. Today it is Jan 2016 and my dishwasher is broken. Angry yes. I will never buy another Frigidaire owned company product. I owned GE previously and never has an issue. Electrolux avoids their repairs by allowing third parties fix things they are not trained for. Third party repairs do not remove a broken cooktop. The homeowner must do it in order for them to repair. It is insane to think the repairman will charge you money just to write notes, not touch the cooktop and expect you to pay $200.00 for walking in your door. I am so disgusted with Electrolux. I now must shop for a new cooktop. I paid $2500.00 in 2010. I am going back to a gas stove because It is more reliable than any fancy oven that has a digital electric panel that malfunctions.

This is the first time I have ever written on of these reviews, but I just had to because I can honestly say that dealing with Electrolux has been the worst customer service experience I have ever had. And Im still dealing with them. Some background. About 15 months ago I bought a fridge and freezer set from them. They are fairly high end, stainless steel all fridge and all freezer set. Model numbers are # E32AR85PQS and # E32AF85PQS.I am amazed at the number of issues we have had with this fridge in such a short time. The handle is permanently loose, the seal is subpar, but those two issues are minor. After we had owned it for about six months, it started leaking water. We would wake up in the morning and there would be a pool of water in front of the fridge. I called the store where I bought the appliances, and they directed me to call Electrolux.After about a half dozen calls and no real concrete answers they finally gave me the name of two Authorized service providers in my area and told me to call them. I did - 1 was out of service and one wasnt taking appointments for a couple of weeks. We waited the couple of weeks while the leaking continued to ruin our hardwood floor. When the repairman showed up, he called Electrolux and they told him this was an issue they were aware of and they sent him a part to fix it. So this was an issue they were aware of, but they didnt bother to reach out to people that bought the fridge. No compensation for my ruined floor was offered.Jump ahead to about 3 weeks ago and our fridge is no longer cooling. The coldest it is getting is about 15 degrees Celsius (but it is usually warmer). I call Electrolux again and the first agent I spoke to says that I have to deal with it myself as it is past the 1 year warranty period. She asks if there is anything else she can help with and hangs up. Then I call back and get a different agent and I explain all of the issues I have previously had and she offers a part authorization, which means I have to pay for the servicing but not the parts.I do a little more digging into my receipts and manual and see that there is a 5 year warranty on the cooling system (which is obviously where the problem is). I call them back and ask for a supervisor and explain this and then she says yes, they will cover the service cost and parts. I am not particularly happy that I was the one that had to bring this up. Had I not, I would have been on the hook for a new fridge. So, she gives me two services providers to try calling to set up an appointment. The first is the one Id told them last time was out of business and the second one doesnt have an appointment until September (It is August 12th at this time). And this is only to come look at the fridge. I figure by the time it gets replaced or fixed I will have been without a working fridge for at least a month and a half in the summer (I have young kids, lots of milk and yogurt going bad).While this is all going on, I have someone else look at the fridge. He is an appliance repairman but not one of their authorized dealers. He tells me what he thinks is going on (compressor issue or worse) and I relay that to Electrolux. They actually call him to confirm this, but then tell me that his opinion does not matter as he is not an Authorized servicer.There are other repair companies that are nearby that would be able to come take a look at the fridge in the next few days, but Electrolux wont allow this because they arent Authorized. There are other Authorized repair companies that are further away that could come in the next few days, but Electrolux wont allow this. The would rather have us be without a fridge for at least a month. With all of the issues we have had with the fridge, I would assume they would try to be accommodating, but they are not, even in the slightest. So now I wait for 3 weeks for someone to even come take a look. Poor product, worse customer service. I would never purchase another Electrolux appliance and I would suggest others stay away.

I am your customer and I have an Electrolux double door refrigerator. I had a service issue with you around 12 days back. I placed the complaint on your customer care number and your executive came to the house and visited the refrigerator. After that, he said there is gas related issue which can be solved easily, you just bear RS1100 for resolving out and I have paid RS500 cash in advance. He has given me a receipt also, but nothing can be done yet. The executive name was Umer from Kaisher Electronics, Laxmi Nagar. After that, I had raised once again the same issue to customer care but they did not respond to me properly so I request you to please look into this and resolve this matter at the earliest time. If the problem is not resolved within 48 hours, I will escalate the same and going forward to some legal step.

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

Our nightmare with our Electrolux appliances is similar to the others on this site. We purchased a fridge and had issues the first year. Husband bought the matching dishwasher before the first issue occurred with the fridge. After at least a dozen service calls between the two appliances and 2 different repair companies, Electrolux did replace the DW with the newer redesigned model. Well that was approx. 2 years ago and we are now on our 3rd issue with the new improved model. The first issue was in the first few months and a typical error code, parts replaced. We since went through a kitchen remodel last year and now the 3rd issue with this new improved DW - possible heating element out? DW doesnt seem hot and theres mold on spray arms, soap dispenser, and racks - smell is horrid. We were offered 50% off another DW after the last issue but I would never buy another Electrolux appliance. We did not buy the Electrolux matching cook top or double oven when we remodeled. The company we purchased from went out of business and the storeowner himself did the installation. When he carted our 20+ yr old Whirlpool DW away, he said it was a good model - just the baskets were old (we should have kept it)! The Electrolux manager who handled our replacement DW had verbally told me if this 2nd DW had ANY issue, they would refund the $ paid for our 1st DW. My mistake, I never got it in writing, so when the 2nd issue surfaced, I had no proof of the offer. The frustration, time spent sitting home waiting for the repair co., waiting for parts to be Fed Exd, nothing was worth the frustration and I could have written a book on my experience. I would never buy another Electrolux product.

June 2018, we purchased a new refrigerator/freezer and dishwasher. Not even a month later the dishwasher had to be repaired (circulatory pump) and then January 2019 the refrigerator broke down (blockage in the evaporator coils). After having two different repair man come I was told the unit cannot be fixed and I will need a new one. We are now March 8 and Im still waiting for the new refrigerator! Ive lost track of how many phone calls Ive made to the company and also several emails. This has been very frustrating.

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

We have had an Electrolux dishwasher for two years. It worked great until last week and started leaking. I called Electrolux and they stated it was not under warranty, which I knew, and they could send out a repairman. There would be an $89.95 upfront charge which would go against the labor. It was a minor repair on the drain line that took about 10 minutes. However, I had to pay another $87.02 for labor and parts. The $89.95, according to the technician, was a trip charge only. That was not how it was represented by customer service. I called back and talked to a manager that said maybe the rep I had talked to had stated it incorrectly, duh, and that they would educate them to be more specific. It was an intentional misrepresentation in my opinion and they should have know better. I could have called a local company and gotten it done much cheaper.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

The Electrolux double ovens were very expensive and have been nothing but problems... erratic temperatures and locked racks first. I have had over 6 service calls in less than 18 months of ownership. Now the floor of the oven is chipping off in a circle with what looks like glass shards. I am afraid to use this over for fear of getting shards in our food. SAVE YOUR MONEY!!!

Bought a kitchen full of Electrolux Products. Ice maker in frig has never work and 6 repair visits that has not changed. Drawer Frig has had the wire harness to the control panel replaced twice. Dishwasher has stopped working 3 times and all the program lights flash. Turning the power off for a day will reset the control panel for awhile. Am sure that wont work forever. Electrolux knows their ice maker design is bad. How many upgrade kits does it take to figure that out? The repair man that Elextrolux sends is never on time. Today he was going to be here between 10:00 and 2:00, arrived at 4:30. Products and service are terrible. When you contact Electrolux for warranty service, they ask you to take a survey and give ratings. If you checked the box to have Electrolux contact you, dont wait too long, they wont be calling. Do yourself a favor and buy another brand.

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

We will not buy Electrolux appliances any longer and I encourage others to beware of them. They will not stand behind their product. Back in 2010 we paid around $3,000 for a new Electrolux Refrigerator thinking that it would last a long time. Within one year, I had to make service calls because the ice maker wouldnt work right. Finally after a year they did give us a new refrigerator. Well, of course the ice maker on the second one has never worked right. Come to find out from the repairman after spending $500 on a service call is that the first two years Electrolux made the refrigerator, the freezer was not made right. We had a new kit put on for $500 at our own expense and according to the repairman there is nothing else he can do. Not only did I spend $3,000 for a new refrigerator but $500 for a service call when in fact this never fixed anything. I contacted the Customer Service area in Georgia and they refuse to do anything. They claim the service company should make it right. Well the problem is that they cant own up to the fact that the first two years these refrigerators were made the ice maker in them never worked right and is made so that once they quit working, nothing can be done to repair them. How outrageous is that? We also bought Electrolux dishwasher and stove from Electrolux. Well, they have lost a customer for life. Talk about dishonesty -- Why didnt they recall these refrigerators in the first two years they made them and supply people with one where the ice maker actually worked and could be repaired. I have two pages of notes about service calls to people. Beware of Electrolux. They will not stand behind their product and when you call their service center they just pass the buck to call the repair people and pay to fix it when nothing fixes it.

Electrolux owns Frigidaire. We purchased a washer in March of 2015. 8 months later it was replaced with same model. Again 8 months later the washer needs replaced except this time I was informed that the model we had is no longer being manufactured. I asked for a refund or credit to choose something of our choice. Their response to me was that I either accept what they have to offer or case closed. What they had to offer was a machine nowhere close to an equivalent of the one we purchased. It was delivered in August of 2016 and replaced on November 7. We are now on our 4th washing machine in 18 months. We had a repairman out here on November 14 and November 30 for the same problems the previous machine was having. We now have had this piece of ??? for a month and all they want to do is send another repairman out. Instead of talking to the repairman directly they are wanting me to fill them in on the repairmans diagnosis. I insisted that they talk to them directly and wont do it. What is the point of having a repairman if they are not going to follow up with them. All I want is a refund of our money so we can go on and not have to deal with them anymore. This machine is Frigidaires top loader. It has a terrible vibrating sound. Also, the machine shuts off during a cycle and all the panel lights will flash. Another issue is the length of time it takes to wash – 60-90 minutes.

Don’t invest in any Electrolux appliances! It’s way too expensive and not well made stainless steel material. In less than a year the plastic around the pullout drawer broke. When I called inquiring about it, they told me I have to replace the entire drawer that would cost me over $700. The front of the refrigerator is rusting. The inside door panel is rusting and leaving yellow stains. Terrible company to deal with.

Purchased the top of the line icon series. Have had repairs to all but oven. The refrigerator still freezes veggies and the cook top high temp burner still will not light. In my opinion the products are junk.

We purchased the newest gas dryer from them. It arrived damaged. We began this hell of trying to get a working unit in June 7. Everything is in business days ranging from a fictional 3-5 to 7-10. There are no customer service managers or supervisors who will call you back, to get a reply from them is 1-2 business days and the excuse is so and such was going to call you tomorrow. On June 18 we were told a unit would be delivered and installed for us. We were told they were en route to the warehouse and we would have one as soon as they got to the warehouse. It’s July 10, still nothing, never a call from anyone and on July 9th we were told they had a unit but refused to ship it to us for fear of damage to the unit. This is the most ridiculous thing I have ever heard. The original unit came in a undamaged box, it was next to the washer and the washer was in mint condition. The Dryer on the other hand was boxed and shipped damaged. Its box had no signs of stress, no holes or openings and showed no signs of rebounding. The packaging material inside the box was also in perfect condition. Nothing was compressed or broken as if to show signs of absorbing a fall. The machine is gouged and the top of the machine is not attached to the body of the unit. Someone at Electrolux allowed the unit to ship out broken. We have been trying to get resolve for over a month and no one seems to care at Electrolux. There is zero sense of urgency and zero words or apology or empathy. This is one of the worst if not the worst experience of buying a product, I absolutely regret buying these appliances from them.

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

A one star rating is drastically too high for a company which I would consider the epitome of Worst Customer Service ever! When we purchased our new home, our builder offered a suite of Electrolux appliances, which appeared to be a good compliment to our home. Fast forward 30 days into our new home and we are already contacting Electrolux to have our new double oven serviced. 1) Temperature settings are not accurate as things cook at different rates every time we use it (Burns one time and then the next it will take twice as long as prescribed). 2) The fan on the top quiet oven sounds more like a jet engine spooling up for operation. Both issues were addressed with Electrolux. First service call - One repair technician shows up and then proceeds to inform us that it is a two person job, thus the service call has to be rescheduled. Next call, technician diagnoses the issues and orders parts. Parts arrive about a week later...another week goes by when I find out from my wife that they did not set up a follow-on appointment, nor have they called to set one up since the parts have arrived. That was the first time that I learned that Electrolux does not even attempt to go the extra mile for their customers. I called Electrolux and set my follow-on appointment...being spoiled by other companies with exceptional customer service cost me weeks in turn around repair time. Follow-on appointment happens and the parts are replaced and supposedly repaired. Oven still spooled up as if the generators were getting ready to come online and bring the aircraft to life and the temperatures settings were still unreliable. Over the course of my first 10 months, we dealt with this issue multiple times until we hit our breaking point as each time of dealing with the oven repair was mentally and emotionally exhausting with Electrolux. (The process is not smooth...I would say broken, but I dont think it has ever been a well established process.) After the last unsuccessful repair, I contacted Electrolux customer service number to request a replacement oven...the customer service agent pushed back stating that the part would have to be serviced again before replacing. We then had a heart to heart discussion about how we were not going to be inconvenienced for another repair attempt when all of the previous attempts failed. Our request was sent to the Back Office People for review for replacement for which he stated we would receive a determination via email in a few days. Fast forward again a few weeks...I get an email from some random delivery company stating that they were shipping an Electrolux oven to my address. Yes, that is how I found out that Electrolux had decided to replace my oven...in case you are not aware by now, never expect Electrolux North America to ever go the extra mile - aka email you to let you know they are replacing your busted oven. In November 2017, a delivery driver just appeared at our house without a pre-notification and proceeded to deliver our replacement oven. He then proceeded to let our new oven come crashing down on our driveway in front of my wife, who was luckily outside watering our grass at the time. My wife was astonished that the delivery driver continued to deliver the oven...and when approached, he stated that had she not been out there, he would have dropped it in the garage and left without ever saying a word. The questionable ethics of the deliver driver spooked my wife into fear that denying the delivery would only mean that shady driver takes oven away only for same company to bring same oven back a few days later. Since November 22nd, 2017 - we have been dealing with Electrolux North America to come to an acceptable solution to have a one for one swap completed. As sadly as it may sound, I have truly learned that Electrolux North America (especially North American Liaison Rita **) could not care less about the customer and their overall experience. All attempts to have the situation addressed with a means that would put their customer at ease...have fallen on deaf ears. Electrolux customer service, as well as Rita **, will only address a rigid black and white approach of how situations are to be addressed according to a policy and will never apply the Reasonable Person Theory, which would require them to listen to their customers and understand their concerns with at least the slightest bit of compassion. Recommendation - Do not buy Electrolux appliances or appliances of any of their sister companies. If you need any repairs, you will surely regret ever making that purchase...that I can guarantee.

I have 5 little kids ages 10 months to 9 years and I do laundry as you can imagine as a MUST every second day!! Bought Electrolux washer dryer since I was advised they have fastest washing time and does great wash! To my utmost disappointment and my worst nightmare I got a lemon of a Wash machine! Worked for 1 week! Only! Started squeaking then leaking! Called the company and since it is under warranty they said will send someone down! Waited a full week! Finally the technician says gotta replace 5 parts! Had to wait 2 weeks for parts! You can imagine Im schlepping garbage bags and bags with kids in tow to Laundromat! Aggravation! Finally parts arrive, the technician comes back after a few days- installs back tub, front tub, basket, rubber by door! Every single part in this new machine! And disappears before he even has a chance to check it out properly! Besides for he scratched up my wall, and left all the old parts and garbage by my front door! Heavy parts!!I breathe a sigh of relief though somewhat! Great let’s do laundry! Throw in much needed load, and whoa when it comes to spinning it starts squeaking and bam! Stops spinning totally!!! This was Friday afternoon, can’t reach technician till Monday! Finally reach them Monday after suffering through Laundromat again. Guy comes back, opens the insides, says “oh the rubber slid off”! Puts it back on! And out the door he is! Call me if you have any problem!I had towels that were smelling already, threw in the load and in no time the squeaking started!!! Before I had a chance to do anything smoke started bellowing out of the machine. I pressed cancel and quickly called and ran for all the kids! I grabbed the infant and toddler ran outside! Luckily phone was in hand I called fire dept! Thank God I caught it early and stopped the machine! But I cannot use it now!I called Electrolux and they say they will send other repair company!! I begged, demanded and threatened for a new machine!! Can you believe that!?? They refused!! I need a new machine! I got a total lemon! I have 5 little kids! I cannot afford all the aggravation to wait for them to come figure out that they cannot fix or how.

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

Thank God we have one year manufacturers warranty and purchased additional four-year warranty from Lowes because this machine is a lemon. Problems started following amateurish installation by Lowes. It has only been in use for six months in a two-adult household. No demanding tasks; never overloaded or abused in any way. It is junk. Early on, it began to have failures of all kinds; excessive vibration and noise; six repair visits; one repair required the machine to be in the shop for five days while the inner drum, outer drum, bearing, and rollers were replaced. Sensors failed, door gasket failed, trim ring replaced, feet replaced. Repairman says that Electrolux and Lowes never replace appliances, no matter how needful. Cant wait to see what fails next.

Bought an Electrolux because we wanted a great product. $2500 later we have a great looking fridge that has more issues than an old used car. Electrolux has no customer service that is helpful. I’ve spoke with “managers” and wrote letters. Still nothing but frustration. Every time I call they find a reason why they can’t help me. Came with a 10 year warranty they won’t honor!! We’ve sent our info to them multiple times per their request and still no help. They have told me to stop putting negative comments on their FB. I told them honor my warranty and I will stop. NEVER AGAIN WILL WE WASTE MONEY ON ANY ELECTROLUX PRODUCT!!!

Update on 01/14/2019: Because we were provided with an additional year parts and labor by Electrolux, a service person came in today, January 14, and replaced the door seal. Within one hour the new door seal was leaking again. Being extremely frustrated with Electrolux and the continued issue with their washer I phoned their customer service, again, and asked to speak to a supervisor/manager. I was informed they have no program to allow for each to return their defective washer, I will have to talk to the dealer (Recker & Boerger). I informed the supervisor I did not accept her response and wanted to talk to her manager. I was informed the manager would contact me in 1-2 days. I’m furious about their defective product and the manager won’t talk to me... I have to wait. Great customer service. Out of sheer frustration I called Recker & Boerger, talk to a store manager who told me they “chose” not to take back products that have been in a home over 30 days... My advice... Stay away from any Electrolux products and Recker & Boerger in the Cincinnati area. Both have no concept of how to provide customer service. Amazing.Original: In July, 2017 my wife and I allowed a salesperson to talk us into a front loading Electrolux washer, we had always had top loaders. Also bought matching dryer and the risers for each. Nothing but trouble with both, numerous service calls on washer and dryer. The washer is loud, sometimes much awful noises, doesn’t fill immediately while making those noises, but the most recent “joy in owning an Electrolux” is the door is leaking. The door seal was replaced approximately 6-8 months ago and we just started noticing streams of water running down the front of the washer. And, because we have it on a riser, water runs into the drawer on the riser. I’ll be calling Electrolux on Monday, we’ll have another service call, might get repaired properly, and wait for the next surprise. If you live in the Cincinnati area, stay away from Recker & Boerger. Once they make a delivery...you’re on your own, talk to Electrolux. So much for customer satisfaction. Best advice I can give is stay away from Electrolux!

Double wall oven, undercounter ice maker, fridge, dishwasher and six burner cooktop. Problems with everything except the cooktop. Finally had to threaten contacting state Attorney General. Most have complaint forms online. I agree that they rely heavily on you purchasing an extended warranty.

We purchased an Electrolux Slide-in Induction Range 3 years ago. It has been brilliant and we LOVE the induction technology. Induction cooking is best weve ever experienced. However, it suddenly stopped working and required an $800 part to fix. Turned out the part didnt solve the problem and Im on the hook for the part and still have a stovetop that doesnt work. Electrolux originally said theyd try and help with repairs but have since said no, told us to buy an extended warranty and basically said it was our choice to purchase the part or not. I wouldnt buy any product from this company, based solely on their abysmal customer service. When you spend over $3000 on a product, you expect it to last more than 3 years and companies that require you to purchase extended warranties clearly dont have much faith in their products.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

I purchased a new apartment sized washer dryer combo approximately 2 and a half years ago. It was always noisy when it was on the spin cycle but then the noise became unbearable so I called an authorized repair service. I was told the shaft was broken and it would cost $700 or more to repair and there was no guarantee it wouldn’t happen again, that cost me $100. I called and complained to Electrolux and they said all they would do was cover 20% of the cost of new parts which to me is next to nothing. So the lesson is if you buy from Electrolux get the extended warranty and good to you.

This is a letter I am sending to everyone and every review site and agency. We have discussed this with Lowes and Electrolux AT EVERY REPAIR ISSUE. We cant afford an appliance that has proved it will need repeated repair.We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowes in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired Navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was bigger than my old fridge, it would not hold everything that was in the old one. What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves wont adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesnt make ice?Purchased 11-30-10; First repair 12-15-10. I asked the repairman his opinion about the refrigerator - I wont quote him, but he mentioned he wouldnt take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray. I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowes and Electrolux too numerous to count. Next repair, 03-22-11. Next repair, 04-01-11. Although I believe there was at least one more visit from the repairman, I cant find documentation, so I wont count it.August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesnt work, but I am getting used to the knocking noise. Call to Lowes service company- they cant find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowes, I need to call them back. Okay, thanks. Call back to Lowes Service Company. A Lowes manager at the local store told us to ask for an RA number from the service company (after 3 repairs, you can ask for replacement?). Rep at Lowes Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturers warranty and they DONT COUNT! WHAT? Dont count as what? They were repairs that were needed. That doesnt make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know its not reliable. Are they just hoping I will give up? I dont have any money, but I do have lots and lots of time to send my review of Electrolux and Lowes and Lowes Service Company every day and tell everyone who will listen.When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowes. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review- check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowes but our town doesnt have a big choice. I will avoid Lowes wherever I can if they dont find a way to make this right. Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowes has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these dont work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesnt seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!

Electrolux is the worst appliances I have ever owned. Do not buy these appliances. The refrigerator had a recall and because we did not know about it we did not act on the issue. 18 months later the ice maker went bad on our refrigerator and they said they could not honor the claim. We have spent about $500 for the repairs on this refrigerator and it is only 3 years old. Bad quality, bad service. Nothing good about Electrolux.

I was replacing all of my appliances so one by one I went to store and said I want the best and they always told me Electrolux! The sweeper handle broke the first week I had it! They did send me a new one, but the suction for the hose is the worst I ever had! I had to get my Kirby back out! The gas stove a digital light burned out on clock after about a year! The dishwasher is broke and has been for a year or so, it only lasted about a year also and it never did do a good job!The microwave makes a terrible noise if you try to use the oven part! It scares me so bad I wont use it and I only tried it once! I must say though, I do like all of the different setting it has! The microwave and stove have a confection oven in them! I own rental properties and have bought a lot of appliances and I must say, I had a lot better luck out of a lot cheaper ones! So I will never buy Electrolux again! I was very disappointed! Im glad I didnt buy a refrigerator!!

We purchased a washer and gas dryer in June 2017. The washer is ok but the dryer seemed to take longer and longer to dry. The lint screen turns out to be the problem as it does not seal and lets lint get by into the blower. The blower blades get packed full and the safety heat circuits shut the gas off. Appears Electrolux also figured that the lint screen filter was a faulty design and on the new model did a complete redesign!! I will not use the dryer since Electrolux has not designed or manufactured a parts correction and will not sell it to anyone else as it appears to be a fire hazard!

After having multiple appliances replaced (double over, dishwasher, refrigerator doors, wine cooler and beverage center doors), and 7! separate trips to my house by a service tech, we still have nothing but problems. Their customer service doesnt seem to care. When ordering replacement filters, they can’t even get this right. Horrible company, horrible service, rotten product.

This is the frig from hell! We bought the frig a little over a year ago at the 6 month mark. It started releasing water and ice whenever it wanted... unloading the whole containers worth of ice came crashing down and then water! That happened 3 times before a service guy could get out to FIX it! Then 3 months later it did it again. This time I was able to reset it and it worked for another 3 more months.At this point it just did ice and I called for service again and they sent someone else out who replaced another computer board. It’s worked for a month and today it dispensed probably 5-10 gallons of water at 4 different times between 5 and 7:30 AM and I turned off the water to the frig and dried everything up called customer service who denied replacement because our frig is out of warranty! (by one month) but the customer service with Electrolux said they will still send someone out to look at it and fix. So unless you want to redo the floors in your kitchen and have a service coming to your house every other month this is NOT the frig of choice.

Induction oven has been broken more than it has worked. They have a terrible repair company come out to fix it. I have to wait for a different part to come in each time and the part never works so I have to go through it over and over again. Didn’t have a stove for two months. They finally get it working then it blows again. Still will not replace. Will never deal with Electrolux again.

Bought 20 cuft Frigidaire freezer in Dec. 2020. Did not work correctly after 2 weeks, frosted up. Fan stopped working. Light did not work. Electrolux who now owns frigidaire, sent out service man a week later. After missing with the door the service man said he would have to order a new door and gasket. After several weeks (the freezer had now stopped working) the door and gasket where delivered. The service man never returned or answered my calls. I called electrolux. They sent out a different company. After a few weeks the service man said he would have to order some parts. He did do something with the fan motor. He did order some parts.After several weeks, 3 or 4 I called the service company and they told me that one of the parts was on back order. After 6 months the part came in. A month before I plugged in the freezer and it started working. Still frosted up and no light. The service man returned and after about 30 minutes he said it needed another part. He was not using the part we had waited over 6 months to get. A week later he returned, put some shims in the original door and everything worked right. Not end of story. The new door is still on my sun room floor on a pallet (6ft long). Its now been 8 months, They kept telling me they were going to pick it up. Now they say because its a residence they cant get it pick up, they had it DELIVERED. Now they say its up to me to dispose of it at my expense. I think I am going to try and sell it!

I purchased a top of the line French Door refrigerator 7 years ago and have had a number of issues. Bad seals, broken parts, ice maker freezing up and now I am told the fridge will fail soon due to the internal thermal parts. Apparently I have a model that had a KNOWN PROBLEM on these models and similar Frigidaire models from 2011 to 2017!!!! Yes ELECTROLUX KNEW, BUT DID THEY DO ANYTHING ABOUT IT, seems to be a NO. They supposedly did some sort of recall but NOTHING I EVER RECEIVED. It is NOT COVERED ON YOUR HOME INSURANCE WARRANTY, in fact they tell you to CALL ELECTROLUX. So I did and I was on HOLD for 65 minutes, no mention of any sort of call back which many companies now do. I Guess ELECTROLUX WANTS TO MAXIMISE PROFITS!!!!The lady I spoke to KNEW about this issue (Just as the TECHNICIAN that came out KNEW about this issue). She ended up giving me the number for the CORPORATE OFFICE to speak to a SHELBY so I called. Guess what? Its just a number for Electrolux, no Shelby. This is a $2400 refrigerator, it is a piece of junk and Electrolux seems to be worthless. I have one of their freezers too and guess what? It has had PROBLEMS, so ELECTROLUX YOU APPEAR TO SELL CHEAP PRODUCTS AND DONT STAND BY YOUR PRODUCTS.

In the first few months during which I purchased a brand new dishwasher, it began spilling out water, flooding my entire kitchen. I have had repair people service it 4 times already and still the problem persists. I called Electrolux and complained this issue is causing damage to my house. It is very inconvenient to keep changing my schedule to wait for the repair person and we have no confidence at all in putting the unit on as we fear it will flood the house. They told me that the only thing that they could do is to keep sending the repair person, as per the terms of the contract. So I am stuck with a clearly defective, faulty appliance that Electrolux continues to deny to be broken. I have scheduled a 5th visit, but judging by historical performance, I am not holding my breath.

We purchased a stackable dryer from Electrolux in August of 2016. 2 years and 5 months later the motor stopped working with normal usage. We spent $420 to replace the motor and today, almost exactly 1 year later, the motor stopped working again, same code same issue. I called their customer service and they are offering to sell me the part for 50% off plus labor and diagnostic costs. They will not take any responsibility for a defective, useless, and very expensive LEMON they have sold us. THE WORST PRODUCT EVER! DO NOT WASTE YOUR MONEY ON ELECTROLUX PRODUCTS.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

I will NEVER in life buy another product from this company!!!! I have 4 major appliances and all but ONE have been serviced! They are all 2 1/2 yrs old and Im being told that the only thing I can be offered is half off parts if theyre ordered from Electrolux. The customer service is HORRIBLE. Ive spoke to reps from phone number (706) 860-4110. Rep Alegra I spoke with her for 40 minutes. Was offered free parts but Id have to cover the labor. She adv. that her supervisor was upstairs and she would email me the information for the free parts and I NEVER received the email. I called back today and spoke with Shaquayla **, complaint manager, who adv there wasnt any notes about my previous call with Alegra and all she could offer is half off parts! The lining of my fridge is coming off and my dishwasher wont drain. I was told the knob that has been replaced once before has gone bad again!!! I then spoke with Shaquaylas supervisor, Theresa **, who needs to be fired! She was VERY cold and VERY matter of fact and kept repeating the offer without ever showing empathy or even genuine concern. I encourage others to NEVER buy from this company! Im currently writing a letter to a corporate PO BOX while posting in any social media site of Electrolux and filing a complaint with the BBB and posting YouTube video of the poor quality of the appliances entitled, The poor quality of Electrolux products. I am a new homeowner and I THOUGHT I was buying a great product. Electrolux has ruined my experience and wasted my time and money! I was even advised by Shaquayla that the repairs would have to be done and paid for by me before I could even buy an extended warranty. Again I want to advise these appliances are 2 1/2 years old!!!! I am extremely disappointed!!!

I bought the best gas range at Sears...the cooktop peeled off almost. It looks like someone hacked it up but just heat made it crumble, and every time I put on the convection oven it makes a sound like it is scraping on something. I hate this expensive stove but it is too late for a warranty. It is a very expensive piece of crap.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

My oven purchased through Sears never ran right. Had maintenance agreement. When called to fix they admitted they didnt know how to fix. Now its out of warranty. Cannot hold temperature. Every time its used loses temperature and have to shut off and restart. Ruins every cake and meal. Now Im stuck with this $3800 oven. Sears no longer sells it or supports it. No one takes accountability. I need help.

Bought a new front load washer and dryer from large local furniture & appliance distributor. An upgrade we thought from the used appliances we got from my fiances parents (which should be noted had last 12... yes, TWELVE years). Not even 3 months in and the washer quit. The issue - the flywheel in the back came loose, or was simply not tightened properly when built (HINT - manufacturer DEFECT!!!), and cut deep grooves in the back of the hard plastic housing, so far you can see through it. And it eventually threw the belt off, thus giving the tub no agitation to wash or spin. That was how we discovered something was broken. Completely useless washer. And that is exactly how Electrolux is now working with us (LOL) to resolve the problem. THEY are completely useless!!! Even their local authorized service company confirmed it was inoperable, that it was irreparable AND it was a manufacturer DEFECT. And to further the agony, the apparent leakage of water over probably a few weeks, has caused water damage and mold to the brand new linoleum and woodwork we put into the laundry room as part of our upgrade.And their response - file a claim with OUR insurance company and then see if theyll subrogate. WHY should we do that when YOUR APPLIANCE DEFECT caused the problem?! I say again, Electrolux is completely USELESS! NEVER again will we buy ANYTHING Electrolux. We thought these new washer & dryer were a dream, but now has turned into an incredible nightmare!Hey Electrolux, heres a noble idea... Stand behind your products and take care of the consumer and maybe even small problems will be overlooked and youll get a better reputation. NOT with us mind you, that is utterly shot to heck! Completely useless!!! In closing, AVOID ELECTROLUX PRODUCTS AT ALL COSTS! Save yourselves from the insanity and stress. Weve been hassling with them almost 3 weeks now and no washer. They are a horrible company to deal with. Thank you for reading.

July 2010 saw purchase of new refrigerator, Electrolux, who happens to be one of two major providers of appliances in this country. Received a one year warranty (as long as I was willing to pay for the authorized serviceman to come verify my claim of what was wrong with it because only the parts themselves were free). Eight months after owning it the door handle broke off upon opening it. Normal wear and tear with two adults and zero children. It was covered under warranty. Eight months after that the same thing happened with the door handle breaking off in my hand. No coverage as warranty expired. That takes us up to today, in 2016. FIVE YEARS and a couple months... How long should a consumer expect to be able to get use of an appliance such as a fridge? The one we replaced was 22 years old and still running, but I wanted energy efficient appliances. Bad decision! They sure dont make them solid like that anymore... At least not mine.So today, spring cleaning, I discovered that the left and right sides both are covered in little hairline cracks, all over the sides. Almost looks like what would happen if something got too hot then too cold or vice versa... I dont have any idea how this kind of fractures on the inside of the fridge could happen. Unless it is because of manufacturers defective product. Something about the material they used is just not up to par for what is needed in a fridge. Thats my first guess. But of course there is zero warranty and the phone rep would not even discuss possibilities of the company taking responsibility for defective products. I will be watching close though, to see if there is ever a recall on them. It wont be able to be used for very much longer. Five years on a fridge? Is that supposed to be the new standards we are going to be forced into dealing with from one of two of the major providers of appliances in the United States? I sure hope not. They are too expensive and really too heavy to replace every five years. Wow, will the land fills be filling up then, huh.

Filed a claim against extended warranty - 4 months ago. Let me caveat by saying telephone customer service personnel (front line) very helpful or seem to be. I have been trying to obtain a glass cooktop. To date... 6 AUG 15... unsuccessful after 3 shipped broken and 1 shipped with incorrectly installed securing brackets. I reside in Hawaii so shipping is a factor. However, Electrolux managed to ship the stove here for sale so I feel they should be able to provide the same service and parts availability. I have opened email dialogue with Electrolux with no result other than a thank you for notifying them of my situation. The unit was manufactured and purchased in 2013 and I have had nothing but trouble with it since. HELP PLEASE!!!

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.The refrigerator door handle became very loose. $90 repair bill. Technician was again quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not. About a month later, the freezer drawer handle became very loose. $90 repair bill. The technician was quite insistent that we buy an extended warranty from him. We did not. The Oven stopped working. Simply no heat. Everything looked like it was working, but there would be no heat. $540 repair bill. The technician once again claimed that these appliances almost never have any issues, and was quite insistent that we buy an extended warranty from him. We did not. The dishwasher top rack continues to break loose from its rollers, requiring everything be removed, including unscrewing the brackets for the top rack, and remounting it. This is a very poor design, and seems to be a very common problem on this model. The stove top knobs have all broken loose, and the stove top ignition has stopped working several times. You may be thinking that we must really be rough on our appliances. No.. We barely use them. Our kids have moved away and it is just my wife and I. We are gentle with them, and try to be very careful, especially with what now seems to be extremely fragile workmanship. We have owned several homes and many, many kitchen appliances... We have never had any issues (even when all of our kids were at home and the appliances saw much greater use). Electrolux is without question the very worst. You may be asking why we dont replace them, instead of repairing them. Good question, and we probably will. Of course the cabinets were designed around these appliances, and they all match aesthetically, which is a big part of the reason.

Four years ago we bought an Electrolux French door refrigerator. After four years of replacing the ice maker numerous times, Electrolux replaced the refrigerator in August of 2014. Two weeks after delivery, the produce and meat werent freezing. A fan up ended being replaced. A month ago the ice maker went out. Electrolux replaces the ice maker and three weeks later it went out. When the repairman took ice maker out he showed me where the ice maker shorted out. He said it could have caught fire! Electrolux was to call within 48 hours for replacement. It is now 4 days and has not heard from them! Dont ever buy Electrolux!

I purchased an extended service agreement on my washer, waste of time and money. It has been 3 weeks and my washing machine is still broken and leaks. I finally had the service come back today to repair the pump, but after he left I ran a load and my whole laundry room was flooded. When I called Electrolux the customer service representative asked me what the problem was after I explained the whole situation, he didnt think the water leaking from the machine was an issue for them to deal with. Not to mention waiting 3 weeks for my washer to be fix the amount of mold that grew inside by the motor and pump was ridiculous, especially when I asked the technician on his original visit to please open the machine to remove broken pump and that I could clean it all out.Instead today when the machine was open water came pouring out that had been sitting in there for 3 weeks! Today is Monday and it has been 3 weeks since I called for repair, still cant use my washer, and was given an 8am-5pm time slot on Friday! So ridiculous! I have spoken to supervisors and have gotten nowhere. I will never buy another Electrolux product again! Im done dealing with them, they will now be hearing from my lawyer.

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

I purchased by Electrolux dryer in 2/09. My major complaint was on occasion it would burn certain clothing. The grate on the back of the dryer became black. I tried to clean it to no avail. I dealt with it since it was past my extended warranty and wasnt happening all the time. Recently my dryer stopped working and I said error code E66 on the panel. I called the service number it gave me and they referred me to a service tech in the area. He came the next day stated he could fix the fuse that burned out causing the error code but the real problem is the fact that the dryer gets too hot (I have noticed that) and that is what is burning the clothing. A total of $800 to fix this problem!! A quick google search shows that this is an issue with these dryers, and from the conversation with the service agent it seems they are aware of this. They offered me a 10% discount on the parts! How generous! I choose Electrolux because of their name but that isnt worth anything anymore. Never again!

I purchased a 48-in duel fuel range in 2009. The range was not properly wired, and I have had nothing but problems. My range was actually built by Dacor but that is not the problem. The problem is Electrolux. I have made numerous calls to Electrolux to ask for assistance, request diagnosis of problems, and to try to locate repairmen. Nothing. I finally found a local repairman who has beaten a path to my house from his shop. The latest problem is a circuit board that controls the small oven. That oven inadvertently switches to broil during baking and needless to say, I burns food to a crisp. The repairman has called Electrolux, Electrolux acknowledges the problem because it has happened numerous other times to other people. It is an Electrolux problem, and Electrolux still will not warrant that part which is costly. I have never been offered an extended warranty on my range, but if I were, I would certainly collect all the costs associated with this piece of equipment and get rid of it. Viking or Wolf would certainly be better than the inefficient products Electrolux puts out. Buy Electrolux at your own risk.

Purchased a Built-in microwave and trim kit from Electrolux. Go to install trim kit and imagine my surprise to find the Electrolux name UPSIDE DOWN! Immediately call the Customer Service Line from the number on the package. They take all my info and tell me that they would send me a new one. But now 4 months have gone by and I still havent received it. So I call the same number today, only to be told that they dont handle these items or complaints, cant order me a new trim kit, and that I should go make to the retailer to have replaced.

I purchased all 4 appliances: the refrigerator, the stove, the dishwasher and the microwave. Ive had issues with all of them. I am not exaggerating when I say I had 22 repairmen come out to fix my refrigerator, including their own engineer who flew out and spent 8 hours and even he couldnt fix the problem. Very sad! There was issues with the ice machine and sliders which left the freezer door open for I dont no how long and the light comes on when it wants to. The stove has stopped working, so of course we had to eat out on Thanksgiving and Christmas and its still not fixed. The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; Ive given up on having clean dishes altogether. What Im saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. Its been a nightmare since I purchased my Electrolux. I dont mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration. I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because Im living it. I’m stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Dont walk away from deciding if you want to purchase an Electrolux product: run away.

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

In September of 2011 we purchased an Electrolux Wall Oven (EW30MC65JS1) as a part of a total kitchen rehab. This appliance also contains a microwave oven and is installed as a single unit: microwave above, convection oven below. Because of construction delays, the unit was not installed until summer of 2012 when it was put into residential service. Within months of the install, the microwave cooling fan would not stop running. Even after constantly cleaning the inside and leaving the door open for 30 min or more, the only way to stop the fan was to throw the breaker switch at the panel in the basement. Finally, after several weeks of this nonsense and a visit from a repairman, the microwave began to act normal. That is until April, 2014: the magnetron went, a $591.35 repair bill. I contacted Electrolux and they sent us a $99 debit card (!?). Yesterday evening I could not get the oven to turn off. About 4 hours after dinner, I went through the kitchen and noticed that the oven was still on. The control panel was showing only the time, nothing else. I turned the oven back on, then I turned it off and waited 30 min. The oven was still on pumping out heat as if it were still warming dinner. I threw the breaker switch at the panel downstairs. I waited overnight and threw the switch back this morning. The oven is now off and we do not intend to use it again. We have kept our designer current with all of the Electrolux problems and she has stopped advising clients to purchase Electrolux products. The unit cost about $3300 in 2011 and has cost at least another $750 to keep going. Given the dangerousness of the last problem with the oven not turning off Ill probably scrap it.

I purchased a Electrolux washer and dryer in the fall of 2015 and it has broken 4-5 times. Each time it takes 2-3 weeks for repair. This August they replaced the drum, a plastic piece that goes around the drum and the bearings. Five months later the plastic piece has started leaking a lot. So I have been out of a washer for 2 weeks now... never have I had a washer break so much... I bought it because this was suppose to be the best. Boy were they wrong!Updated on 1/15/2018: I recently wrote a review on my Electrolux washer. It was leaking water and the service person came out and said a plastic piece that wraps around the drum had cracked and they had to replace the drum, bearings and the plastic piece all had just been replaced 5 months before. It took 2 months for them to replace them 5 months ago. For 2 months I was without a washer. They replaced the part Jan 4th. The drum and plastic piece were covered in rust which is why my clothes were getting rust on them. Well 8 days later the washer will not drain. This is the fifth time since I bought the washer 2 1/2 years ago that it has broke. The insurance company says the same Part has to break 5 times before they replace it. This is the 2 or 3rd time the pump has broke. For a high-end washer this washer has been nothing but broke.

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

We purchased a glass top range and had it for 3 weeks when the problems started. It started with beeping and then F11 on the control panel. So no oven for a week until repair man came. Again no oven for 2 weeks until he replaced the control panel and within days the problem started again. So another parts replacement and no oven for weeks. Now the problem started within hours and another replacement, so 3 repairs and still not working. After 3 months of repairs, no oven or stove as if it was plugged in it would continuously beep loudly Electrolux replaced the stove. So now a month with the new stove and its not working, continuous beeping and no buttons work.Tried calling to speak with a supervisor and no luck just the same (we really dont care attitude). So now back to all the stress and frustration and months of repairs. If anyone knows how to get a hold of a supervisor as customer services keeps telling us the supervisors will not take the phone would help. It amazes me that a company that is kept going by its consumers doesnt really care about its consumers. What happens when they have no consumers as they went to someone who actually cares about them. How many companies are no longer around because they lost all respect and confidence by their buyers.

I have NEVER experienced such an awful product in my entire 37 years of marriage. I purchased my Electrolux 5 burner stove about 4 years ago and have had nothing but disappointment since. The grates on the top stove do NOT come clean. I have tried every product available on the market. Now my racks wont come out of the oven and the temperature doesnt get hot. For $2300 that I paid it is a definite rip off.

We built a new home and purchased all new appliances in 2009. We bought an Electrolux French Door Refrigerator and a 30 Double Convection Wall Oven. The first thing to go was the panel on the wall oven. Then the Ice Maker. Twice. Both under warranty fortunately. Then the French Door had to be replaced because the magnet at the bottom of the door kept sticking and we had to pull on the door so hard to get it to open that the door split open. Luckily we were good friend with our Appliance Sales folks and they got an Electrolux Sales Guy to give us a new door. Now the ovens dont work. Started with the lower oven not coming up to temperature. Lets not even talk about either of the temp oven probes which are so badly designed they cant tell the difference between the oven temp and the food temp, so they either turn off the oven to keep warm before your food is cooked, or they cook at the temp you tried to set for the food. Dont think 140 for beef is going to cook anything. Anyway, back to the lower oven. Oven panel says one temp, but gauge set in the oven says much lower. Then the upper oven started doing the same thing. Had a tech look at it, and he asked if I had just run the cleaning cycle. When I said yes, his response was Dont run a cleaning cycle before a Holiday! Meaning that the oven problems happen during a cleaning cycle. Anyway, both oven liners have buckled and are touching the heating elements, causing them to ground out. I need two oven liners, two heating elements, one relay panel, two guys and four hours of labor to repair by oven. Total $2,400 for an oven I paid $3,600 for 5 years ago. You would think you would get more than 5 years of an appliance. Then the French Door went again. This time its the major electrical panel, so now that another $500 service and part repair. Is it worth writing to Electrolux?

Two stars is too high but Im past angry, just very dissatisfied with my Electrolux appliances. Ive had major problems with my dishwasher. Within several months and after numerous replacements of the control panel, I was already on my third dishwasher. Its working now but it does a questionable job of cleaning. Some of the dishes come out dirtier than they went it. My inexpensive GE did a better job and in ten years I never had a repair issue. The dishwasher now just sits there looking pretty as Im no longer using it. I love my induction range... when it works. At 23 months not one, but two control panels went out. Electolux agreed to cover parts which Im told would have been a couple thousand. I paid a few hundred for the service technician. Repairs took approximately six weeks. Before and after the replacement I find myself making frequent visits to the electric control box to flip the switch and wait while the range reboots. This is extra irritating when I think food prep is almost done only to find the range top or oven is not working. Between the dishwasher and range I estimate Ive had 18 service calls. Each one of them forcing me to take anywhere from two to four hours of uncompensated time away from work. Ive not had any major problems with the refrigerator except that its poorly designed. When you close the freezer drawer, ice slides over the back of the container preventing the drawer from closing. We keep a yardstick nearby to slide the ice out as the opening is too tight to reach our arms in. Guests have needlessly apologized for closing the drawer too hard. Please! The filters need frequent replacement and are expensive. Our salesperson made no mention of this foreseeable cost. And the darn alarm doesnt work when the drawer is open (because of ice thats slid where its not suppose to) and the ice cream is melting; but it goes off in the middle of the night, screaming for me to come turn it off, when all that happened is the electricity went out for a few seconds. The range hood works okay but its noticeably louder now than when we first installed it. Through all of this Electrolux has been more concerned with the performance of the contracted technicians than with the performance of their appliances. Im at an age where lots of friends are doing kitchen remodels. I tell them all, dont buy Electrolux. Spend your $7K+ elsewhere; And they are.

We have had our French door/freezer on the bottom refrigerator since January 2011. We started having issues with the ice maker. It stopped producing ice. We called the repair man. He came out, replaced a board and said that they were having issues with this particular fridge. Then, it still was not working. So he came out a third time and it still was not producing ice. He replaced valves. Now, we are noticing cracks developing in the ceiling near the back over the light. The plastic appears to be melting and opening up! I am worried it might cause a fire! Please contact me ASAP.

This is the worst experience I have ever had. Six months ago, moving to the new home, everything is fine but the Electrolux washer keeps giving me headache. Same sensor problem happened 3 times. There are 3 different companies that came to fix it. Okay, finally its fixed, but this is not a very good sign to have such a new machine with recurring problem. I had a very bad feeling about it, but they refused to replace a new functional one to me. No refund! No replacement. Live with it!Recently I found a lot of mold within the gasket and even the hardest clean layer. I tried to wipe it ever since I found it, but it just keeps coming back. I expect a new gasket, but the customer service said its not covered by the warranty. I need to pay for the part $155 + tax + techs labor. What? Is this my responsibility? The poor design is trapping the water. They said I need to leave the door open and clean it every time. There is a gap very, very hard to reach in. I cant imagine the front load washers door needs to be left open to air dry. No wonder there are horrible news about kids got into the washer or dryer. I am buying a $1,400+ washer, but I need to wipe it after each wash? High tech or more work? Reading their FB and saw many people complain about all types of appliance they bought. I wish Id read it! They really dont care about their reputation and no customer services at all.

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

NEVER BUY ELECTROLUX!!! First know that I have previously purchased other products. GE that have lasted 2.5 times longer, no repairs and still running!! I decided to buy two higher END APPLIANCES thinking they would serve us well and add value to our home. WRONG! My refrigerator ice maker never worked properly. Finally I had it checked and repaired for about $600.00. Not many people service these products. Now the dishwasher broke! I called for assistance and they could not help me fix it (I removed the cover directed) then I said I will not pay for this to be fixed. They offered 50% off of parts to repair. I am in business. Parts are marked up at least 3 to 5 times the cost. So they are still making money. I said, fine, as long as I do not pay for service. They replied, cant help you there. Well, how insulting so I could be on the hook for a $300-$600 service call plus 50% of parts! I said, I am fair lets do this, Ill pay for the first $100 in service and 50% of parts. That is fair. If this product wasnt a bad product major repairs would not be necessary. So they could have used the money they would have made on the parts to pay for the balance of the service call.Please note we are a small household. Mother, Grandmother and daughter. These products are not overused or abused! NEVER BUY ELECTROLUX...ITS A WASTE OF MONEY!! IT WILL NOT LAST! THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS! It is not that things cannot go wrong, but its how you handle it, that really tells the story. I was more than reasonable and they still wanted to insult me.

The Electrolux fridge ice maker is the worst I have ever seen. They have been out to my house 3 times and the icemaker still does not work. The customer service is horrible. Electrolux makes a poor product that is subpar. Save your money.

I have had this Electrolux EI23BC35K Counter Depth Refrigerator for about two weeks now, so I am ready to give it a review. Some things that I really like about it are: Looks great, doors and drawers all open and close smoothly. The LED lights come on and transition from off to full brightness in a couple of seconds. Rounded pyramid ice cubes from the door dispenser, and near half moon shaped cubes in the freezer, plenty of ice. So far, the ice makers are working perfectly. Temperature readings on the front display appear accurate. What I don't like about this refrigerator: The compressor and fans run constantly. I have only heard it shut off once, for about 15 minutes. Even after not being opened all night long, it is still running non-stop in the morning. It does have, as other reviewers have noted, a slight, high pitched whine coming from the compressor. It's not too loud, but noticeable. Since it never cycles off, it can be a bit annoying if you have good hearing and your kitchen is open to the living area. The water filling the ice makers makes a loud whoosh noise, much louder than my previous fridge. The refrigerator arrived in decent time, considering it had to be shipped from the east coast to the west coast. Upon arrival, the packaging appeared good, and once the cardboard was removed, it all looked good so I accepted delivery. After I completed the tedious task of removing the protective film from the stainless steel front, I found a small dent in the exact middle of the freezer door. It wasn't visible with the film on, and the film took a long time to remove as it was like peeling duct tape off. The blue film on the handles come off easily, but the somewhat clear film on the doors was a royal pain to remove, taking about 40 minutes to finish. I did not make the delivery people wait while I did this, so could not mark it as damaged in shipping, so I get to live with it. That being said, I am overall fairly happy with my purchase, but would really have to think twice about buying a major appliance this way again. I saved a couple hundred over buying locally, but lost out on having the slight damage repaired. The savings I made were used to buy a SquareTrade extended warranty and new water supply line. If I have any issues in the future, I will update my review.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

My husband and I redid our kitchen 5 years ago, & we were so excited to purchase the Electrolux 36 range & French door fridge as our appliances. We bought the extended warranty plan offered through Warrantech, since these are pricey appliances. We felt that they would last us for many years. Fast forward 5 years later, our range works only a few months out of the year, takes weeks to months to repair each time, and was red-tagged by the gas company on one occasion because the design flaw which causes the frequent repairs causes it to become a bomb in the kitchen. It once exploded our oven door clean open when I preheated it. Despite being repaired 3 times for the same issue, (pilot located too close to burner assembly causes burner assembly to blister open. Often just causes the pilot to be blown out instead of light, but sometimes resulting in a huge build up of gas before ignition, i.e.: bomb in the kitchen), Electrolux, through Warrantech, refused to replace our very expensive appliance. They refused to replace it because it could be fixed, ignoring the pattern of the same issue occurring every year, the enormous danger of the design flaw, & the length of time it took to repair. The part was always backordered, one would assume because they were having this issue with many other ranges. The range has now been discontinued. Electrolux also had the gall to tell us if we had bought our extended warranty through them, they would have replaced the oven after the 3rd repair. They suggested that we purchase another extended warranty through them once ours ran out. Well, that warranty ran out in Dec. 2016. In Sept., 2016, the oven had needed the same repair for the 3rd time. That repair lasted until February of 2017. Two months after our warranty ran out, the same issue occurred for the 4th time. My husband and I cannot see spending another $500 for an Electrolux warranty, when the company is clearly not standing behind their product, interested in customer satisfaction or safety. We have ordered 2 replacement parts on our own, & will attempt to fix this issue ourselves whenever it occurs. We own a dangerous, $6,000 and counting, Electrolux lemon of an oven. I implore you not to buy Electrolux appliances, especially the 36 E36GF76JPS2. Are there others of you out there like me? Lets start a class action lawsuit. Im also going to file a report with the Better Business Bureau. This is unacceptable.

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

We recently moved into a 4 year old home with 7 Electrolux appliances. In the short time we have been using these fairly new appliances, we have come to realize that 3 of them are in major need of repair. The home we purchased is in impeccable shape and well-cared for so I can only assume these appliances were well-cared for as well.Probably 1: Dishwasher. When running the dishwasher the soap compartment always had a large chunk of soap left in it. The dishes felt like there was a residue left on them. (Repair bill $210). Problem 2: Second dishwasher. When we put a rinse aid in the the appropriate compartment I believe it all came out during the next few wash. It should have been released during the next 155 washes. This left all my dishes with a film that could only be removed by soaking everything in vinegar. It could not be washed off with dish soap.Problem 3: Wall Oven. It takes about 25 min to get up to 350 degrees. Once it does it cannot hold at that temperature. The temp gauge will read that the oven is at the set temp but the thermometer I placed inside will read much lower. If I push cancel and set my oven to preheat, the temp gauge will then realize it is not up to temp and start preheating. (When cooking something as simple as cupcakes I have to continually reset the oven so that it will stay at a constant temperature.)I called Electrolux. Their only recommendation is to call a repair service for each appliance. They will not offer me any kind warranty even though these appliances are only 4 years old. I was told they are man made and sometimes things break. Sure I understand that but when 3 out of our 7 are broken in the first 4 years of use I believe that is an Electrolux quality problem and not just a fluke.

ELECTROLUX IQ Touch Top Control Dishwasher #EI24ID50QS - Purchased in August 2014, our Electrolux dishwasher immediately malfunctioned. The dishwasher drains intermittently and it displays an unrecognizable error code (iFo) which causes operation failure. By Jan 2015, weve had four separate manufacturer service calls and theyve yet to resolve the problem. With a lack of respect for their customers time and inconvenience, Electrolux refuses take responsibility, neither refund or replace their faulty product.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

Weve owned our dishwasher for 3 years. It has leaked from the beginning. Weve had it serviced dozens of times. The leaking has even ruined our baseboards. Electrolux refuses to replace the unit even though we bought an extended warranty. They just keep sending out technicians to replace parts that have already been replaced. I will NEVER buy a Frigidaire or Electrolux appliance ever again.

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

Three years ago I purchased a French door refrigerator from Sears but was manufactured by Electrolux. Immediately we noticed the ice maker did not supply enough ice. Sears came out and replaced icemaker three times. Still does not supply enough ice but you get tired of appointments and meeting repairmen to make the same repairs over and over again. The last repairman said this was a common problem with the refrigerator I have. Last weekend I pulled open the freezer drawer and it fell apart. After spending an hour to make it functional I decided it was time to replace it. So this week I purchased another new refrigerator. One NOT manufactured by Electrolux.

I moved into my new home last year. It was furnished with various Electrolux appliances, refrigerator, stove/oven, microwave. We decided to utilize the self-cleaning feature of our Electrolux oven model #EW30DS65GS. Well the self-cleaning feature worked fine but then the upper oven wouldnt work. It only stayed at 100 degrees. So I researched the issue and found that its a problem common to your dual ovens, they overheat and blow a fuse, blow the thermal control and may only need the reset the button. The button I understand is located in the back of the oven and were unable to get to it since its built-in and glided onto our Kitchen counters. This has been so frustrating!The manual doesnt warn you that there would be a problem with the oven when the self-cleaning feature is utilized. Had we known, we would have never used the self-cleaning feature. Now I have a nice Electrolux dual oven but the upper oven doesnt work. I think that Electrolux should provide concessions to people that have these products and cover the cost of the repair. It doesnt seem right that a common feature as self-cleaning would result in disastrous consequences when used. It appears that this is a manufacturing defect with the oven. I implored the company to assist me with this repair so I can take full advantage of my oven. It really is a nice oven and its a shame that it cant be fully utilized as intended. I spoke to customer assistance several times and emailed them with no avail.

I was heating up food in the microwave and a spark started to flare in the corner where the metal rack was held up by the plastic hook. It was a good thing that I didnt walk away from the microwave or who knows how large the fire could have gotten. I called the customer care number and because I didnt buy the extended warranty, they could not help me but provide me repair numbers which I would have to pay for. I asked if this kind of thing happens a lot with their products but they said no. Has anyone out there experienced the same thing I have? My appliance model is EI30MH55GSA.I just feel they should cover something like this because its a quality assurance problem that could definitely have led to a bigger problem (house/electrical fire). Why would I pay to repair this microwave when my confidence in their product has definitely wavered? I would prefer to put my money in a different manufacturer and have peace of mind. I regret buying all of their different appliances because most of them have a problem (oven time display doesnt work and refrigerator ice dispenser spits and continue to serve ice after release). We were really excited to buy their products when we bought our house believing we would receive a high end product associated with their costs, but instead we are greatly disappointed with what it really is. Beware and be wise. Do not purchase Electrolux!!!

In January 2016 I purchased an Electrolux electric range, model E130EF4CQSB, serial number AF55000584. In February 2017 while I was cooking dinner one evening, the glass cooktop suddenly shattered. I called Electrolux customer service and was told to email pictures of the damage, which I did. About five minutes later Electrolux called me back to say that their technician had determined that I caused the damage by dropping a heavy object onto the cooktop. I protested that I had done nothing of the kind, but was told the technicians judgment was final and my (five-year) warranty on the cooktop would not be honored. Subsequently I had to pay $570.40 to have the cooktop replaced. I do not believe that Electrolux has a technician standing by at all times to assess broken cooktops. I think the company simply defrauds customers by declaring falsely that customer abuse has occurred.

I bought a Bosch DW, had it installed and then discovered that it didnt have a rinse-only cycle! So, I went back to the store, upgraded to an Electrolux and had the two switched out (with extra unintended expense, by the way, as the Electrolux was just a bit taller and required that I have floor tile removed - and reinstalled - in order for it to fit). That was 4 years ago. I purchased the extended warranty, just in case. But before the original warranty expired, Id had problems with glassware being cloudy, and with a garbage odor inside the dishwasher any time used the rinse-only cycle. (I always scrape dishes before I put them in for rinsing.) Repairman could never find the reason for the odor; plumber verified that the installation was correct and no crimp in the drain line. Odor continued. After another complaint, this time because some items on the top shelf remained dirty, repairman noted that the upper spray arm was catching on the wand that supported it. Fixed it, but have had intermittent similar problems. Had not called for repair, mainly due to the inconvenience of scheduling and needing to be home for the visit, but also because of some health issues that for a while diverted my attention. Now, after a few months of finding one or two items on the top shelf looking as if hot water never reached them, I called once more. Surprise! My extended warranty expired last year!!! (Upon checking, I find that the e.w. on my Electrolux oven has expired, as well.) I was never notified of the need to renew either warranty! The customer service rep with whom I spoke about this earlier this week admitted that there had been a problem with their notification system, but suggested that I had the responsibility of keeping up with that sort of thing!! I will NEVER purchase another Electrolux product, which, by the way is nothing more than a dressed-up Frigidaire. I have Frigidaire front-loading washer and dryer, which I hate (washer door will not close properly and dryer never has dried sheets or towels on the first cycle!) and about which repairmen just make excuses. Stupid me, I didnt know that both brands were essentially the same. Bottom line, count me totally dissatisfied with both labels!!

My preference is NO STAR, but thats not an option. I paid $263.95 for an extended warranty only to have the tech come out and tell me the unit (refrigerator) was built defective and would need to be replaced. I waited a couple of days and received an email letting me know I need to contact the delivery company and pay an additional $169 to have the defective product removed and deliver a new unit. Electrolux sells you junk and wants more money to replace it. I called the delivery company and they are telling me, your unit is here, but its on hold. I asked the person on the other end of the line, so now what? The response was, Call Electrolux to find out why its on hold.So I call and the person tells me he wants to contact the original customer service person I spoke to and figure out whats going on. He asked if I paid the $169 and I told him no. He confirmed my number and said he would call me back. 3 hours later no call, so I decide to call Electrolux back to see whats going on. I wait on hold for 15 minutes because of the heavy volume of calls. The customer service rep answers and I explain to her whats going on and her response is, they must have gone home for the day is why I never heard back. This is NOT CUSTOMER SERVICE! She tells me she needs my consent to release the product and I will pay on good faith once the replacement unit is delivered. I call back to the delivery company and tell them what I just did and now they are telling me, No, we do not take payment and I need to call Electrolux! I told her this doesnt make any sense and the woman said she will send Electrolux non-customer service department an email to figure out whats going on. I asked if I could at least get my name on their delivery schedule and she said no, as long as the product is on hold she cannot do that and here I am, SUPER FRUSTRATED and have no idea whats going to happen next. I will NEVER BUY from Electrolux again and will NEVER RECOMMEND them to anyone. I hope this gets out to as many people as possible and makes some kind of sense.

My husband and l completely remodeled our kitchen 5 years ago and wanted top of the line appliances. I thought by buying Electrolux appliances, l was making a good choice but soon realized l got rid of better appliances than what we had bought. I had always had Whirlpool appliances before and never had repairs. I have had problems with all four appliances and most recently am facing major repairs to the frig and microwave. I already had repairs to the dishwasher when two pumps had to be replaced and the range required a new circuit board. My extended warranty ended in March of this year so the expense will be on us not to mention the aggravation of getting top of the line appliances repaired AGAIN. I plan on contacting the company but according to the other complaints, l doubt if Electrolux will be of any help.

Do not buy Electrolux period. The worst quality of materials used and shared as like they are the best. Less than two years the microwave doesnt work, refrigerator has all plastic from doors is getting powders out. When called for help was denied every time. Please buy perhaps the cheapest brand possible but never never buy Electrolux. They should be ashamed and I do they do manufacture with better materials but again I will never recommend or buys such a ** brand.