I have a Fisher Paykel one-drawer dishwasher that came with my motor home. Its working great. Its fine and I like how quiet it is. The one thing I do not like about it is leaving the dishes in there. If I leave them in there after the cycle spin, then the moisture builds up inside and they sweat and I have to dry them.

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldnt drain water. Now it is fixed, but it doesnt even really clean the clothes and doesnt spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didnt fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars. I cant express how upset I am that I paid the money for this set when the washer and dryer were under warranty; it probably should have just been replaced. The customer service always had some crazy solution or excuse! I will never recommend this brand to anyone. I would rather hand wash and dry my clothes than to have to listen to the loud, ridiculous noises that come from the washer and dryer. I dont understand how a company can sell something and not even bother to warranty or care about their product or their customers! Company failure!

My former neighbor had a Fisher & Paykel washing machine and when she no longer wanted to top load and we were moving, she offered it to me and it lasted maybe a year. It was not even a two-year old machine and we had to have parts replaced on it. When we moved in here, I bought the Fisher and Paykel top loading dryer because of its energy efficiency and I had multiple problems with that, to the point where it needed to be replaced and then after it was replaced, the service people had to come back in and they had to take off a piece of the top part that was rubbing on the dryer.I replaced my washing machine with a GE and that has been okay. The dryer seemed okay, but I dont trust it and the only way I got service was to call Fisher and Paykel themselves and speak with the representative there. Fisher and Paykel claimed that the representative that supported this area where I live was having family emergencies. Im also having an emergency when I had a lot of laundry to do that I dont have time to go out a Laundromat to do. I hold my breath, I wont leave the house when the dryer is running. I constantly go in and check it because Im just not certain. It took me seven months of dealing with the problem and then finally they agreed to replace the machine with a new one. Its fine, but I still have little hesitation about leaving it unattended. I dont have the money to replace it. When I do I will.

I chose to have Fisher & Paykel because they got the single drawer dishwashers. The recreational vehicle that I bought got one of their dishwasher in it too. I like it although I did have a little problem with it. They didnt have a place for service where Im at but they had a guy from the Houston area and he drove all the way down here to work on it for me so I appreciated that. Id recommend it.

I have recently purchased 3 Fisher Paykel appliances, Refrigerator (RF195AUUX1), 36 dual gas/electric stove and 2 drawer dishwasher totaling about $15K. The refrigerators ice maker broke after 13 months. I called and was told that the warranty was only 1 year so I had to foot the bill myself. Only 3 months later the ice maker broke again. I called Fisher Paykel and asked that they cover the bill this time explaining my large purchase and my sense of poor quality in the ice maker if it breaks this often. I was denied without hesitation. No ability to talk to the person making the decision on not to cover it. Any reasonable company that values customer service would recognize the fact that I made a large purchase of products and that there may very likely be an issue with the ice maker and cover the expense.

I bought a Fisher Paykel washer and dryer set in 02/07. Dryer is a lemon. It constantly tripping the reset thermostat, lint collection system does not work at all and the dryer has too many issues. Model number DEIX2, top load dryer. Constantly breaks down.

I purchased a Fisher & Paykel CoolDrawer for my kitchen renovation. It was installed and never worked. You would think that Fisher & Paykel would be motivated to get the unit repaired or replaced, right? Not in my experience. After waiting a full week to hear back from them on their still pending decision, I am completely disgusted with their polite but ineffective and non-interest in their customer after they take the customers money. Service arrived on MONDAY and stated that Unit needs to be replaced, not repaired. Service uploaded that report to Fisher & Paykel. I called on Tuesday after failing to hear from Fisher & Paykel. Was told resolution is coming! No resolution. Called back Wednesday. Same BS. Called back Thursday. Same BS. At no time did Fisher & Paykel call me, send me an email or contact me in any manner. It is 2017 and that is NO WAY TO TREAT A CUSTOMER.

I bought a Fisher and Paykel dryer less than six years ago and the major drum has already gone out. The dryer has not been used that much as I am a widow and hang my clothes out in nice weather. It will cost so much to replace it and it is also throwing little pieces of metal in lint trap. I will have to buy a new dryer and it will not be this brand. I am on very limited income and it is putting a hardship on me to have to replace. The reason I bought the set is it came highly rated. Will not recommend to anyone.

Fisher & Paykel is very good to work with. Their customer service is excellent. When my first FP dishwasher almost caught on fire, they went ahead and warrantied it and gave me a new one. I was gone for 3 days and came home and my whole house was smoky and my dishwasher had been left on. It came on by itself. I had the water turned off because we were up north at our cottage, and I came home and it was grinding. You could hear it outside in our garage. I read up on it on Google, and sure enough, some of them, they said they’d just come on by themselves because there’s a computer chip or something inside them.But other than that, this one’s working great. I like it. I have to say though, it doesn’t clean as well as my old Maytag. I love the double door concept. But this one here, I sometimes have to pull things off dishes after I rinse them, and I rinse everything before I put it in. A lot of my family members have a Fisher &Paykel dishwasher - my parents, my aunt, my mom - so I bought one for myself. So far, I don’t have any issues with it.

I have had the engineer in 5 times and the dishwasher is only a year old. From day one it was not washing properly and was told by a number of engineers that it was the powder, then was told the dishwasher tablets formula had been changed. Was also told to put the tablets down the side of the draw. They tried to change the settings 3 times and it still don’t wash properly. My grandchildren have been in hospital with bad stomachs and we have put it down to the substandard dishwasher. We were told they would replace it and had a call from them but they have never come to replace it. I have called them at least 20 times and emailed with no outcome. My next step is to arrange a solicitor to get my money back.

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

Dont throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Dont throw them away. They can easily provide household power for energy efficient appliances. Google Fisher and Paykel generator.

I have owned a top loading F&P (Ecosmart) washer and dryer since October 2008. They worked great until the warranty ran out. My dryer stopped drying clothes and had a repairman come out to discover that it needed to be reset. Now, it is starting to still leave clothes damp, even when using the extended dry. My washer within 2 weeks stopped working as well. The repairman came out and stated that the pump needed to be balanced and could possibly go out. Within 3 weeks, the pump on the washer went out. I had the repairman come back out and he had to order the part. 2 weeks later, he came back out and installed the new pump. Now a month and a half later, the circuit board is starting to have problems. I can no longer use the regular cycle which by the way is the cycle that is suppose to try to re-balance a load if the washer thinks that it is out of balance. So what is F&P going to do about these issues? By what I have read, absolutely nothing. They will call and try to make a nice attempt at resolving the problem but are they going to purchase a new washer and dryer for me or replace the ones I have? I highly doubt it. I will never buy anything that has the name F&P on it again.

I was first introduced to Fisher Paykel dishwasher drawers about 6 years ago. They were two drawers placed separately on either side of the kitchen sink. They were really wonderful and I had no problems with them. I then bought and renovated two new homes and put fisher paykel dishwashing drawers in both homes. They are the stacked drawers. Have not had problem with them except the bottom one started leaking and the top one smells horribly of mold. I feel it in my lungs every time I breathe in the air after opening the top drawer. I called customer service and spoke to someone from New Zealand (very difficult time understanding her) who said that I should use let it shine from Home Depot and run it through a cycle. Well this did not help so now I have to endure this terrible mold smell every time I open the top drawer. After this experience I am very doubtful I would ever buy another fisher paykel product.

Fisher & Paykel aquasmart washer - I have been quite happy with this purchase. A very quiet machine and easy to operate. I like the top loader as I was glad my old front loader broke since they smell and have to be cleaned often.

My dishwasher broke today and I called for service. They had the audacity to give me a date for July 18th. What kind of customer service is that. I would recommend stay away from buying as service sucks once you buy their product and not many people service their products. Buyer Beware.

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.

I have a Fisher Paykel drawer dishwasher and it was the best home purchase I have made to date. To be able to wash a large loan of dishes or a small load with the bottom drawer is truly a especially since I have small children. Thank you so very much Fisher Paykel for getting it right!!!

I purchased three F&P appliances in 2005 (double drawer dishwasher, a washer and dryer). All three of them have been a total waste of money, for each one has had problems which make them irreparable and problematic.When I purchased the F&K washer and dryer my main concern was the fact that both units were controlled by the electronic board. The salesman replied that this should be one of the significant advantages due to the fact that if something went wrong with the washer or dryer they simply send out a replacement electronic board for about $75. All I would have to do is unplug the old one and plug in the new one. How far from the truth that was. They never mentioned that the only repair service company was one person in the entire Houston, Texas market that ended up knowing less about the product than me. And besides, they charge you $75-$85 just to come out and diagnose the problem. After doing so with the washer, they said that it was the electronic board and they would have to order. When the board came in they replaced it. It still did not work and they said the entire motor would have to be replaced at a cost that far exceeded purchasing a new washer. Needless to say, I was smart enough to send the new F&K packing to my backyard graveyard only to replace it with the very old Maytag washer which I had taken out just due to its poor visual appeal. Boy have I learned. I would much rather have a dingy, slightly dented beige workhorse of a washer as in my Maytag, which is older than me, than this new updated F&P laughing stock of an appliance. Let me say if I was the F&P Marketing Director and I saw comments as numerous and detailed as the ones I saw on this site, I would set out to make things right with these customers. Secondly, my F&P dryer just all of a sudden stopped heating. So I decided to look at this website prior to calling the no-use of a repair service that F&P has accredited with the worthiness to repair its appliances. Well, I only wish that I had found this website prior to my purchasing these F&P products. What worthless pieces of useless technology. I think the woman early put the entire frustration into place when she said her mother used an old tub and ringer system and at least at the end of the day she was relaxed. I have to agree wholeheartedly. I think I am going back to washing in a tub and ringer and then putting them out to dry on the line if this is the best consumers can expect. Now I know why my mom only purchases Kenmore. She said they were totally reliable and that Sears always stands behind their product. Since having to do my laundry there now for the last year due to my unsuccessful purchase, I think I have to finally give in to my mom that said, I told you so!The last appliance (and thank God someone talked me out of the refrigerator or I would be writing in about 4 instead of 3 appliances) is the double drawer dishwasher. Now, how a service repairman can tell me that the reason the top drawer tends to stop after 20 minutes of washing and start beeping like it is off balance is due to operator error I do not understand. On top of which he said it can be attributed to the dishwashing detergent selected. Now, I am a Cascade man and that is the only detergent I have ever used since learning early on during my college years that nothing works better. And thank God because when the dishwasher finally makes it through the washing cycle at least I know they will be sparkly! Not necessarily clean because this dishwasher has to be the worst at cleaning dishes. I installed a cheap GE Dishwasher in my butler’s pantry, which I now find myself hauling dishes from the Kitchen to the butler’s pantry to avoid using the F&P because the cheap GE washes faster, better and quicker than the F&P ever did or would ever be able to do in the future. It seems that after starting the dishwasher, which was installed in a newly renovated 100-year old historic house that is on pier and beam, it seems to stop and start beeping each time you walk into the kitchen during its cycle. It starts immediately and begins washing again after opening and shutting the drawer and hitting. I mean, I waste more time opening and closing the drawer to ensure that my dishes are clean than I would if I simply washed them by hand. So from my experiences, that is enough. Being taught from a young age that three strikes equal an out, F&K that was the last pitch and you are out!

I have a 10 year old 48” range, priced at approx 8k+. About two years ago, I had to replace all of the interior shelves, at my cost, because they had rusted so badly they would no longer pull out. This year, all of the plastic on the front knobs have puckered and bubbled off, presumably from the heat of the door being opened when the range is on. Customer service has basically said oh well, and has refused to replace the knobs. After replacing all the shelving I certainly won’t pay for new knobs too. The customer service in New Zealand is certainly not what we are used to in the U.S. For the price of this range, they should stand behind their products unconditionally. As I told them, I have had KitchenAid ranges last longer with no problems. So, bottom line, if you are looking for a range with all the bells and whistles, be sure to go for a U.S. company! Oh, and the range has never kept accurate temperatures to boot!

No contact with Fisher and Paykel happens without our initiating it. When our dishwasher broke, to book the service visit online we had to allow a 6 hour window for him/her to arrive. When he did come and determined what was needed i.e. parts and a second visit at no time did F&P update us. So after 2 weeks we made contact again and since then it has been impossible to get through. I cannot contact the service person directly, have to go through the customer service who do not answer the phone, cut you off and just respond to computer prompts. All they can do is rebook visits. The dishwasher is less than a year old and needs a new motor. We are not heavy users of it. I wish we could use the local service people and not have to rely on F and P ever again. They cannot cope.

Contacted the Fisher and Paykel Customer Care to repair a 2 year old fridge - no longer working (under warranty). The fridge was removed and taken in for service and a replacement fridge was provided. Our fridge was returned 1.5 weeks later, and we were told it was working. Its not. Contacted the service dept, given the run-around, told it is probably a small repair required and the technician will attend on site - but not for 4 days. Thanks guys. Its 30 degrees out. Love having to deal with a fridge/freezer and 100s of $$ of rotting food.Would have been helpful to at least speak with a manager, or be reassured that given it was their error, or case would be prioritized. Debbie at customer service said nothing can or will be done, was unable to reach a manager, said Josh (the technical supervisor for our area) should get back to us within a day or so. Very reassuring (thats sarcasm). I find it very strange. Dealing with a mistake can be so easy with an apology, acknowledgement, and reassurance. None of which were provided.

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

I have just bought a Fisher and Paykel fridge (E373L WW). I chose this brand only because nobody else makes a fridge of this size without a freezer. Well, nobody whose products are imported into New Zealand, anyway. I dont need a freezer. I lost confidence in Fisher Paykel many years ago. It is so hard to believe this company was once so highly revered by every New Zealand housewife. They made washing machines and fridges that never break down; well, not until well into old age. I still have in use a chest freezer made by them in the 1970s. They must have made enough profit in those days making products that lasted. Why cant they still do so? My fridge is only 6 weeks old and appears to be working fine. The two stars is not for the fridge but the company.

I bought a Fisher & Paykel range on 11/9/11. It was delivered on 12/7/11. I moved into the house on 12/12/11. I had a spill over during the first week. The two front burners allowed spill to go into the mechanism, the orifice and into the burner. I am not happy with the design and feel that it is a design flaw. I have had over 50 years of experience with ranges and have never seen one like that that does not allow for cleaning. I contacted Big 1 for resolution. They sent a service technician who stated that the burner needed to be replaced. After he left, the center burner would not light at all and the two front burners tried to ignite no matter which burner I tried to turn on.

Dont buy Fisher Paykel Appliances! This is our less than 5 year old dryer after: less than 1 yr New main module; 2. Year 2 another main Module; 3. Part way through 2nd year, Fisher Paykel said dryer had to go to authorized repair facility (closest St Johns and they would not come here to service). So we took it in (diagnosis was loose connection); 4. 3rd year quit again (back to St Johns for service Loose Wire). Ran for a couple months and quit again. During all this time we had been communicating with Fisher Paykel Corporate. Last call in the year 3, Fisher Paykel said dryer was too old and would not handle any more repairs. Not putting any more time or money into this piece of crap! DONT BUY FISHER PAYKEL. Please pass it on!

I had an issue with my Fisher & Paykel stove oven door not fully closing and providing a good tight seal. I initiated a service request under my warranty in the middle of May 2017. As of today... July 7, 2017, I have not had a service call initiated by the company. They sent me the repair parts but will not schedule a service call today. Talked to the region rep for the company numerous times on the phone only to leave me frustrated to no end. I have at this point given up on getting any satisfaction with this issue. BUYER BEWARE!

I heard about the Fisher & Paykel two-drawer dishwashers and that’s what I wanted. It was the only one that had the two-drawer. I wanted my kitchen redone and they just put it in about a month ago but it’s not done yet, the total kitchen. So I haven’t used it. So I don’t know how it works or anything. There’s a lot of plastic stuff in it and I have a feeling it’s going to break. It’s not made as strong as an ordinary dishwasher is. I would just rate them average because I think one of the little plastic things broke when they put it in. It’s not anything that makes a big difference or anything. That’s not very good.

I had just purchased a brand new F&P dish drawer from a local PC Richards store. No less than 3 days, I needed to call for service. I spent quite a bit of money on this unit and was excited to finally be able to experience all of the features this dish drawer had to offer the consumer. Its so sad to say that I was let down by the company. When I called F&P Customer Service line, I had to wait on hold for almost 30 minutes to finally talk to someone. They seemed like it was all my fault which made me even more angrier. Nevertheless, PC Service came and it still is not working 100%. I will probably try and return it and go with a better known brand. I wouldnt recommend this brand to anyone looking for reliable dishwasher.

I am very happy with my new dishwasher! The drawers are so much easier to use than the pull out racks on my old one. The wheels were always popping off or coming off the track. No problems now! The bottom drawer is perfect for smaller loads. No more waiting for more dirty dishes to make a load. Its quiet and has a setting for fast for a quick run. I love it!

My wife has been complaining and she’s got arthritis in her back and she complained about the refrigerator down there and the freezer at the top and she wanted one with the freezer down and the refrigerator up at the top so she wouldn’t have to bend over. Whenever she had to clean it or anything, she was having trouble. Then they had a good deal on the Fisher & Paykel. This is the first one I’ve ever bought. Usually, we buy Whirlpool. But I believe it’s a good refrigerator so far. Our favorite is that the refrigerator is up at the top and my wife isn’t always fussing with me about it. The doors and everything on it seem very nice. There’s another nice feature about it - you got a buzzer on it if you left the door open. So far, I’d give it 5 stars. I haven’t had any problem at all.

Buyer beware. What a lemon. Or do they sell orchards full of lemons? I have had nothing but trouble from my Fisher Paykel fridge. No help from customer care. An automated machine would be more sympathetic. In July 2010, fridge overheated. The technician came and took 5 minutes to crimp brackets. Cost is $121. In February 2011. The fridge overheated. The technician came and took 5 minutes. Fan wire had separated and detached due to ice building up. Cost is $125. In November 2011, the fridge overheated. The technician came and the fridge was sent away for two weeks. I had new refrigeration unit put in and only three months later, in February 2012, the fridge overheated. The technician came and replaced fan. Cost is $125. I did ask for a different technician and was told I had to wait three weeks. How can anyone go without a fridge for three weeks? Please do yourself a favor, dont buy Fisher Paykel.

I saw the Fisher & Paykel dryer in the appliance store and that was the first time Ive ever heard of them. It was on sale for a good price and the salesman assured me that it was a good quality product thats why I decided to try it. I still havent studied the literature to learn all the ins and outs of it, but Ive been using the basic features to get my stuff dry.

I bought three Fisher & Paykel dish drawers for my new kitchen and extended the warranty for 5 years. Throughout the 5 years, 2 of the dishwashers worked perfectly. One we constantly had problems with. Authorized service came out a number of times and said that our dishwasher issues came from these little tiny bugs on our circuit board. Our house has no bugs. Interestingly, I was talking to my friend who loved my dishwasher and when she remodeled her house, she bought two single drawer dishwashers. I was surprised to find that she has one that operates perfectly. The other is plagued with these little bugs and shes disgusted. She also has no bugs in her home either. Now, we are both thinking that this is something that probably came from the warehouse where these were stored. I now have to replace the dishwasher after about 6 years. I’m very, very dissatisfied.

I love the quietness of the machine. It washes well. The problem I have is that it is hard to get it warranted. It is not a common brand. I love the stainless steel drum and the different settings help me select the exact setting to use.

For 3 months I have been trying to buy a replacement water filter for my fisher & paykel fridge freezer - on line it tells me they are out of stock and to phone. On the phone I get confirmation that they are out of stock and given no confirmed date of availability. I am told to order and I will be emailed when they arrive - but remember they cannot tell me when that will be. Today I have ordered 2 at the whopping cost of £98 but have been warned that there are many orders ahead of mine as there is a huge demand for them and so I will have to wait my turn. The filter is an integral part of the function of my particular machine - so why is it impossible to pick up the phone or go online and order a filter and get one immediately? How hard can it be to stock enough to meet demand? We are talking about a simple water filter here - nothing more but for reasons best known to themselves - they will not maintain a sufficient quantity for its customers. Do I smell a rat here? Is there an agenda I wonder? Hundreds of customers are having to pay in advance for their expensive water filters to ensure that they receive them in the designated time stipulated by Fisher & Paykel. Frankly had I known I would not have bought from this company and certainly will not again.

Just got the new drawer dishwasher and wasnt too pleased with the having to use the powder soap, after switching to the Finish pucks things improved. Dont care for the puck dispenser in cutlery holder - should be separate. There are no clips to hold small items like jar lids from jumping all over.

I bought a Fisher and Paykel refrigerator. It was one of the few fridges that had the right size dimensions to fit in my kitchen. In terms of performance, there are some good things about it and there are some things I’ve been disappointed about it. I like the quality of the shelving, that it’s glass and that there’s metal on the doors. The fan inside the refrigerator is a little loud, that’s one of my complaints. The other complaint is that it doesn’t make very much place and I wish the freezer was a little larger. It’s kind of funny, sort of V shaped. Because of that, it doesnt hold as much as it could than if it was more like a traditional square shape. This F&P refrigerator did not meet my expectations considering the price.

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

Do not buy an FP washing machine. My pump leaked and shorted out the control board. Even their certified tech said FP knew about the problem but didnt do anything about it. It shouldve been recalled or offered free replacement. My washer is less about 4 1/2 years old. They said they would not stand behind it because I didnt have excessive problems with it previously. It has been almost a month getting the parts in (its still not in) and will end up costing me over $300 for repairs.

We bought a Fisher Paykel washer/dryer set in 2009 for our new house. The dryer model number is DE27CW1. We had a six year warranty and used one call for the washer. In 2019 the dryer would fail to dry clothes. We cleaned the vent pathway and lint buildup in the front of the unit, pressed reset and we were good to go until a load of towels didn’t dry and nothing after that. Removed the front panel, pressed reset again and my husband noted that the heating element was red hot even though the unit wasn’t drying. After receiving an incorrect part from Sears Direct we decided to be grateful we didn’t have a fire and purchased a Miele set. We have pictures of the red hot heating element. There is information on the web about a lawsuit by a family in Washington State who had a fire with their Fisher Paykel dryer. Why wasn’t the Fisher Paykel dryer recalled?

Fisher & Paykel SmartLoad Electric Dryer DE62T27G. The dryer worked fine for 4 years - no problems until now. The heating element would not shut off even when the power light was off, that required us to pull the plug. I consider myself lucky that I was home and caught the problem else a fire could have occurred. Pushed the reset button and now no heat at all. Considering a repairman but am not thrilled about paying!

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldnt have been an issue! Then, the fins on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was! Now, 2 weeks ago, element and thermostat had to be repaired after a week of laundry piled up! I still have the bill for over $200. I havent even had a chance to pay yet and now the lint bucket is stuck! Seems like it should be an easy thing to fix but with all of the smarts of the machine, its probably something to do with electronics not releasing it. I am so disappointed in these products. Something big would have to happen to make me ever buy another F&P product! I had a good ole Maytag washer and dryer before and used it for many, many years with no issues. My husband wanted me to upgrade, now I wish I hadnt given my Maytags away as they are still working great for my son who had just bought his first home!

I will never buy another one. The top drawer failed and the engineer was unable to repair the dishwasher. It is very expensive compared to other dishwashers on the market and it has a short life. It is very difficult to find someone who can fix it.

Generally, GWL 10 US is a decent washer from 2002. But I have had previous service issue after five years with diverter valve and a separated lid that was replaced. Now at 10 years old, spin cycle will not always engage and a foul smell of burning rubber is present. They will probably have this issue fixed, but I will not purchase Fisher Paykel again.

Took months to get appliances and now it is taking months to fix my 5 year old dishwasher. Paid over $2200. A dishwasher this expensive should last longer than 5 years when it is kept well by owners. Both drawers dont work even though only one is broken. Their suggested repair guy said that the circuit boards used to be separate now there is one for both machines, so if one goes, they both go. Neither he nor I were impressed. After 2 months of waiting for part I called to complain and after an hour on hold was put through to customer service, who were supposed to call me back. I did receive a call that day, but could not hear person, I told them and asked them to call back. You guessed it! Have not heard back from this crappy company. Love, love, love my dishwasher drawers, even though it doesnt clean well consistently. Just nice having two dishwashers. If I could find another company that makes them I would switch. This is not a good company. Plus, my oven is so small, my pizza pan would not fit in this oven and the fridge dints terribly. Do not buy this brand. Go with KitchenAid. Maytag dishwashers suck too. My nice, working KitchenAid dishwasher is sitting in basement. But its white, so doesnt match. But I never had a problem with my KitchenAid fridge or dishwasher. Kenmore oven died, thats why I replaced everything. Wrong choice...

I purchased an F&P washer and dryer in April 2004. I made this purchase based on strong recommendations by friends and relatives. The washers control panel went out twice in the first year. Both times, it took a couple of weeks to get a replacement. The technician from the appliance store told me this was the norm with F&P parts.The dryer has always taken an excessively long time to dry our laundry completely, and the lint collection is very poor. Now, eight years later, the control panel is out on the washer again. The appliance store where I purchased them no longer carries this brand. I am debating whether to scrap this washer or try to have it fixed. I am very dissatisfied with this brand. I sure thought I could expect more than 8 years out of them for the price I paid to buy them.

We bought this top load washer after being told it was one of the best and it is literally destroying our clothing. Even brand new clothes after one wash come out with rips, tears, and holes. It is absolutely unacceptable for a washing machine to destroy the clothes it is supposed to be cleaning.

Drawer dishwasher double works very good. Holds a lot for it size. Very reliable. Working non stop for 11 years without any problem. Very efficient and economical. Very quiet you wouldn’t know it’s working.

After our 30 something yr old Maytag clothes washer quit, we decided to go with Fisher & Paykel because that’s what the repairman suggested to us. We had it delivered. The installation was excellent. So far, the washer is working good. Excellent! No problem so far.

I love my Fisher Paykel dishwasher. This is actually my 2nd one. For many years I had one in my previous home and loved it. It was one item I hated to leave when we decided to sell our large home and downsize to a smaller home. We were fortunate that our new home had the same 2 drawer dishwasher and I am still loving it. The benefit of being able to use only one drawer or both is a great benefit. The extra benefit is that it delivers a superior cleaning every time.

So frustrated with my fridge not working for over a month with multiple calls from the refrigerator repair people. I phoned Fisher Paykel customer service and they have been more than helpful in trying to assist me although the fridge is past warranty. I thank them for their kindness and empathy.

I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

We purchased a Fisher Paykel washer and dryer from a local Lowes just about 3 years ago. When the new appliances were delivered, within the first week the dryer had to be replaced because the frame was bent out of shape and was not repairable. Our dryer stopped drying clothes in the last couple of months. We called the repairman who came and diagnosed the situation as the board had gone out and would need to be replaced as well as the reset switch. He told us our laundry room was a bit too small and that had caused the dryer to overheat. So why hadnt it done this in the last 3 years? The repair bill was over 300.00 dollars and the repairman suggested that we might need to leave the front cover off the dryer so it wouldnt overheat. He replaced the cover.Within the first month after the repair, it did it again so we took off the front cover and hit the reset switch and it worked again. The dryer blew the circuit breaker 2 weeks ago. 4 days ago, the dryer overheated and smelled hot throughout our upstairs. We unplugged the dryer and let it cool down. We have put well over $1000 in this dryer and it is not good. We will not purchase another Fisher Paykel appliance again and would not recommend this company to anyone.

Purchased a Fisher Paykel dryer in Feb 2013. Six months ago we started getting grease marks on our clothes. I contacted Fisher Paykel and after MANY calls (when they did return my calls), they concluded that I needed to turn the reversible drum off as that was causing issues on these units. I did so, and continued to have the same issues. After going back and forth, Fisher Paykel said there was nothing more they could do. They didnt even send out one of their techs to look at it. So, $700 later and using the dryer for 2 1/2 years, Im out! I WILL NEVER EVER PURCHASE ANYTHING FROM FISHER PAYKEL AGAIN!! SHAME ON YOU!!

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.There’s two comments that I’d like to make with this F&P set… First thing is that I’m unhappy not being able to soak clothes because that’s a nuisance. I’m used to old top loaders where you could fill up the tub, put some bleach in there and soak it overnight, and you can’t do that with this. And unless there’s a way that I can be taught how to do it, I actually called the main headquarters and they simply said it wasn’t possible. Secondly, I’m not sure if it’s what I’ve been using for laundry soap, but it seems like things are a little dingier than they used to be. I’m not sure. I think that might be the soap that I’m using. It’s the whites aren’t getting as white as I’m used to. But I don’t think that’s the washing machine; I think that’s my products. The cleaning products that I use, I’ve always made my own, and I’ve never had a problem with things getting completely clean before and it seems like maybe there’s a residue because they’re not using as much water. And so, I changed back to the high efficiency stuff and everything seems just fine, but it’s a lot more expensive than what I do. Overall, it’s a great machine!

Our F&P refrigerator stopped working while we were on vacation and when we got home, we called the F&P dealer. They told us it was 2 months out of warranty and we should call any repair service we choose to fix it. Our repairman told us the motherboard had burned out (you could see the soot) from a power surge which could have been prevented by a surge protector. Cost to repair is $448. No one at the appliance store told us we should have a surge protector. There is no information on the refrigerator or on the power cord to recommend one. The installers just plugged it in and that was that. I hold F&P responsible for not letting us know about the need for a surge protector. To make matters worse, the motherboard for our refrigerator is back ordered. We will be without a refrigerator for two or three weeks until it comes in. That seems an unconscionably long time to wait without a refrigerator. Evidently F&P has problems managing their parts inventory and about servicing their customers.After this I called F&P in New Zealand on the advice of the repairman. He thought they might pay for a new mother board. Turns out I should have called an F&P authorized repairman first. No one at the F&P dealer told me that. I had already paid for our repairmans first visit and he took the motherboard with him to see if he could get a temporary fix (he couldnt). So I asked for the phone number of the local F&P authorized dealer so I could explain what had happened. I was told that they wouldnt give me his phone number because of privacy issues. I cant make any sense of that: a refrigerator repairman who wont give out his phone number? What kind of repairman is that?Our cat got sick and will require refrigerated meds for 10 days. Thats a hassle without a refrigerator. But the person I talked to at F&P never acknowledged that the breakdown of their almost new F&P product was making my life difficult or expressed any empathy or sympathy at all. It was like talking to an attorney, not a customer care rep. Maybe thats the way they treat customers in New Zealand, but it sure doesnt go over very well over here.

I have owned a F&P double dishwasher for 7 years. Approximately 6 months ago, the machine began to leak on the top level and the dishes were not clean on the bottom. I looked on the F&P website and found the information for several nearby repairmen. I contacted the first person and he came to check the machine. He charged $80 to look at it & stated that he needed to order a part. We called him several times in the next few weeks, but he said the part was not in. After a few more calls, we gave up and called a 2nd repair from the list. Unfortunately, we had the same experience (and paying $143) - after calling 3 or 4 times, the repairman never returned our call.I called F&P customer service and explained what happened. The customer service person gave us another repair shop to call and stated that F&P would likely reimburse us for the house call fees, which was now over $200 with no repairs done. The new company that we called stated that they only fix machines that they have sold & that F&P should NOT have given out their information. I called back and got yet another name, which, thankfully turned out to be legitimate. Our machine was finally fixed (at a cost of $372). My dissatisfaction is with the referring of several repair companies who clearly could not fix our machine, and paying money for no service. When I contacted F&P about the events above, I was told that they would NOT reimburse me the house call money. I assure you that I would not purchase another of their products!

Washing machine is very quiet, doesnt rattle the house, spins clothes so well that they are almost dry. The dryer collects lint unbelievably, and dries very well. The more you wash the same clothes, the less lint collects. Love both machines.

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there. I have hated them since I got them. I went yesterday and bought a $498 set of Whirlpool washer and dryer to replace them. I cant wait to get them. I am going to throw my Fisher & Paykel in the trash and tell everyone I know not to buy their products. The retailer even told me that they are not built to last more than 6 to 7 years. Its too expensive in the first place and then to find that out. Never again!

Fisher & Paykel Ecosmart washer - We purchased our F&P washer and dryer at Lowes in Denton, TX in April 2005. While the washer was still under warranty, we started having problems. The water wouldnt stop dripping into the tub so we had to call someone out to fix this issue. Now the washer has quit all together. I called someone out ($68.00) only to find out that the main board is out. I realized that the washer is 7 years old, but I thought it would last longer than it did. We did research in Consumer Report before we bought this washer.

I purchased the Fisher Paykel washer and dryer 3 years ago from Lowes, after being coaxed into it by the sales associate. He was really pushing these appliances, and they certainly arent as good as he claimed they were! I have been very dissatisfied with these appliances, especially the dryer! I hate the weird noises it makes when putting it on, pause, and turning it off! Ive had nothing but problems with it. It takes forever to dry anything! Weve had a repairman out, and he replaced an element after wed only had it for 2 years! It still took forever to dry my clothes, and now it wont dry anything! It certainly cant be energy efficient if I have to run it for hours to dry one load of clothes! This was the worst appliance purchase weve ever made, and I have nothing good to say about it to anyone!

I purchased the EcoSmart washing machine from Sears 2.5 years ago. The water pump/drain malfunctioned causing the electronics to short out. After consulting with a repairman, I was informed that the pump will be $200 plus $160 for the electronic portion, add another $50 for taxes and shipping and at least $100 for labor. Of course, the warranty is no longer applicable and apparently this problem is very consistent with other users. After reading the other reviews, I realize how bad this situation is quickly becoming.

On 3/24, we purchased a Fisher & Paykel refrigerator from Lowes. We had the refrigerator delivered on 4/6. The refrigerator worked for only two weeks when the power went out completely. We called F&P on 4/20 (the day it went out) and we were referred to a local authorized service provider. We called the the company they recommended and were not able to schedule service until 4/24. The technician came out and found that the circuit board was bad. How can a refrigerator that is only two weeks old have a bad circuit board? The technician ordered a new circuit board on 4/25. It took a week for the part to arrive and he came to install the new circuit board on 5/4.Within a few hours of the technician leaving, we noticed an F11 error, which has something to do with a fan. We noticed, at that time, that the refrigerator was not cooling, although the freezer seemed to be working. We called the technician back and were not able to schedule another visit until 5/9. By the time the technician comes on 5/9, we will be 19 days with no refrigerator. It is simply not acceptable for a new appliance to work for only two weeks. We paid $2,000 for this refrigerator and it has been broken for longer than it actually worked. I called customer service on 5/4 and explained everything that has occurred. I was offered a 3-month extension of the warranty. How does that fix the problem? Why would I want to extend a warranty on something that doesnt even work? I was put on hold to speak with a supervisor and coincidentally none were available.At that point, the representative told me that she looked over my file again and could offer to extend my warranty an extra six months. This is simply not a solution. How does extending the warranty make up for not having a working refrigerator for longer than having a working one, throwing away all of the food we had in the refrigerator, and having to eat every meal out for three weeks? I told the representative that this was not acceptable and I still wanted to speak with a supervisor. So, now my file has been expedited, and she said I should get a call from a supervisor on Monday (5/7). I hope I do. This refrigerator is clearly a lemon and should be considered DOA (dead on arrival). We should be sent a new refrigerator and receive a credit for our loss of use for three weeks.

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP. Our first service call was in 2008 because the bearings went. We had 2 more service calls to replace those again and again since then along with a service call for a vent issue, a heating issue and now a fan issue. 5 calls in 8 years at $75 a pop PLUS parts, todays call was $200 total!!! This dryer has cost us close to $2,000 in 8 years...no dryer is worth that when it comes with problems, service calls, replacement parts, and a not-so friendly customer service person who my husband just hung up with. DO NOT BUY ONE!!!!

Adam the engineer was very good. He took the time to explain exactly what he was doing and left the appliance fully operational.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

As the technician was packing up to leave, after his or anothers fourth visit in 6 weeks, I asked where his suitcase was. Suitcase? Yes, I said. You might as well stay here because when this oven goes out within a week or so, as before, you will be here ready to fix it. We rarely cook or use the oven but mystery of mysteries when the first part went out then there was a second and a third part strangely out of order. All within a very short period of time. One replacement part never did work. Bad enough waiting on hold for the New Zealand customer service department and being told there was no record of past service calls. Dont bother trying to explain or negotiate a free service call or part replacement cause it aint gonna happen. NOT A HAPPY EXPERIENCE.

I had a Fisher & Paykel dishwasher before so I opted for it and bought a double drawer, the 2-in-1. We thought it was a unique purchase and it fit our kitchen well because its compact. I installed my second one myself and it looks good! The service has been good in the past and the warranty coverage is good.

I love the dishwasher. The top drawer is great for the two of us, but when we have company or I am baking it is great to have both drawers! I have a finicky back and the top drawer doesnt require much bending to load and unload.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere. Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that’s a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it’s either the display ($160) or the motor control ($140). Both are easy units to replace. So I asked whether I could buy both units and return the one I dont use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because hell tell me that’s their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.Another thing, although the customer service had plenty of “Im sorry” they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.

I bought a house in the southern part of Virginia and it had old appliances in it and the dishwasher failed. I went to a store that sold all the brands and we were taken by the drawer configuration. We thought that would work well on our kitchen and it has done. I like the fact that I can load pots and pans in the lower drawer and other stuff in the upper drawer and do them all at once. And its just the easier loading feature. I think its a wonderful machine. It washes dishes very well and I have only a few complaints. Its a little awkward getting used to the fact that theres only water coming from below, theres no upper wand so you have to be clever about how you put things in it. And the plastic piece which you grab to open it, both the upper and lower ones have cracked, so theyre just not strong enough for the load that they have to put up with. Daily opening and closing. But outside of that, its been wonderful.

I bought the dryer Model E7027PICAO Aug 2013. Not happy with the front load machine, very pleased with the top load model. The lint trap is useless. Lint adheres to the door and must be removed before you take the laundry from the dryer or lint adheres to clothing. Every time the unit is unplugged or power goes off, it continues to run forever. No heat and the only way to shut it down is to turn off the breaker.

I purchased the double dish washer from Fisher & Paykel. They have high quality products. It measures up pretty well to other appliances Ive looked at. My favorite feature on the dish washer is the 2 drawers.

Both ovens broke after self cleaning. I used one of the service providers on the website after calling quite a few which did not service Fisher Paykel. They came out numerous times with various parts and were only able to fix one. I tried other service providers but none service this brand. After months of back and forth with the service provider to settle on an amount since it wasnt able to be fixed and then Fisher Paykel, the best Fisher Paykel could offer was for me to buy a new oven at a discount of $3500. Fisher Paykel even admitted on the phone that they knew that self cleaning had this kind of results. I dont understand how they could expect me to spend that kind of money to replace an item they admit has defects. My advice is to stay far away from this company with no real customer service.

My wife and I purchased an Eco Smart clothes washer and a SmartLoad dryer about 3 1/2 years ago. It took the washer about 4 months to break. The repair guy said that some coins had lodged in the mechanism. Since this was such a rare occurrence (after all, one never finds coins in the laundry, right? Especially with kids in the house), I wrote it off to dumb bad luck. A few months later, it had gone down again. They replaced the logic board, I think he said. After the warranty expired, it broke two more times and I was able to repair it. Funny, there are a lot of videos and tutorials on how to fix these on YouTube. The last time it broke, I gave up and purchased a new washer from a different manufacturer. The drier stopped working well after about 8 months. It took forever to get a load dry, I thought. I cleaned out the lint trap with every load, mind you. I cleaned out the lint in the exhaust line once a month for a while, thinking that was the problem but it didnt help. Now it takes four hours to dry a load if it hasnt rained lately. It never gets much more than warm. We found out on another forum that there is a service access secondary lint trap or some such thing on it. Lucky its summer and we can line dry. All in all, this washer and dryer set were a dream, for an appliance repairman.

We recently purchased a Fisher Paykel Double Dish drawer. It is extremely quiet even when both drawers are being washed at the same time. My wife enjoys the fact that she can use either one or both drawers and have clean dishes in one and put dirty dishes in the other drawer. She also likes that the dishwasher heats the water during the wash cycle. The dishes are clean at the end of the dishwashing cycle and come out clean without pre-cleaning. The drawers have good capacity.The only downside is that you have to be careful that you dont put any handle or dish above the top of the drawer as it could jam the drawer and make it impossible to open after the dish drawer is run (We have never had this happen, just a precaution). I would definitely recommend this to others.

The Fisher & Paykel washing machine doesnt work well. I bought it Dec. 29th. It makes a loud noise. The first guy that came to my house said he had to contact his supervisor and I never heard from him again. After 10 days I called and they send me another guy. He came last week and he ordered a part. He thinks its my rotor. So I have to wait for the piece and he will come back. I was not happy with the first repair guy but now Im confident that the second one is going to repair it. He told me not to worry about it. I hope hell be able to repair it.

We had Fisher & Paykel washer that was about 5 years old. The pump went out and the cost of replacing was so high that it was better to get another one from a different manufacturer. But the washer broke out unlike the one we got from Fisher & Paykel, so we purchased from Fisher & Paykel again. Compared to the past model we had, this one is good. I like its soak cycle feature which the other one didnt have. Were not happy that the first one didnt last longer than it did but we like it.

I heard of Fisher & Paykel from Lowe’s. I chose them because of the look and the size. I went with the French drawer refrigerator. It’s 20 cubic foot. I was remodeling the kitchen. I’m enjoying it so far. My favorite feature is that everything is right there in front of me when I open it up. I have one critique that I wish they would do better. When you have to open both doors to access the vegetable tray or the meat tray, it would be nice if you can open either one or the other door, if the drawers have been cut in half and you can open one door and take one half the tray.

I bought my Fisher-Paykel dishwasher in 1/09. It worked fine for a few months, but started beeping and would stop running. I contacted Fisher-Paykel and they recommended I use the dishwasher cleaner, which I did. It ran fine for a while but again started beeping. This time I contacted Jeffers-McGill in Columbia, where I bought the dishwasher. They were very unconcerned and gave me the name of a repair company. I have had 2 technicians come, neither seemed to know how to fix it, and after paying $132, I still dont have a dishwasher that is running correctly.One of the technicians indicated it had been installed wrong. I have now spent over $200 for a $1,000 machine, and still dont have a dishwasher I can depend on. In fact, the 1st dishwasher I bought from Jeffers-McGill started giving me problems after only 2 years, at which time I bought the Fisher-Paykel. I will never buy another appliance from Jeffers-McGill, nor will my family, former good customers of theirs. What do I do now? I am very upset about spending so much money on an elite appliance that is not living up to its reputation.

Reading magazines like Bon Appétit, just going to stores and checking them out… I ended up buying a F&P DSC 305 Dual Fuel several years ago. It’s a a stove range. But then we moved and I wish I had taken it with me. But we moved again and I said, “That’s it, I’m getting another one.” My previous unit was very similar to what I have now. I bought it because of the quality last time and because the stove is a 5-burner and all of the burners, you can slide one from the other. Price was very good and certainly the BTU is where I want it to be, only this time the quality wasn’t as high. The oven wasn’t as hot as I would have liked it because the electric doesn’t get as hot as a gas would have. So it’s an excellent range, but a disappointing electric oven.

If you are looking for the ability to do different types of loads (light and dirty, or fine dishes and heavy pots) at the same time or if you usually do smaller loads more often and only large loads occasionally, this is the dishwasher for you. The interior of the dishwasher and the racks are amazingly designed. We can fit way more dishes bowls and cups that we thought would be possible in each drawer. The adjustable side shelves allowing for larger items below and then shorter items like coffee cups are so smartly designed. Further, this dishwasher cleans things perfectly. No spots, no missed areas and no running the load a second time to try to get it clean. And it runs on the quiet side for a dishwasher except for an occasional noise here or there when the pump runs to drain water.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

Its quiet, it cleans the dishes, it does its job. Its lost its WOW factor on looks. The New Dish Drawer is plain, boring, no style, no elegance, not like my previous Fisher and Paykel Dish Drawer.

We had bought a new Fisher & Paykel dishwasher. It sat for awhile. We were in the middle of doing our model, installed it and it wouldnt run so I had registered the unit and she insisted that I show the proof even. They repaired it and then asked me for a copy of my receipt. Theyve done nothing but harass me. Theyre charging me $135 for something that they never even said, We may have to bill for this. Well have to send it through to see if its covered under warranty. They just fixed it and then called me and said, How come you havent paid this? They didnt even give me an invoice but call me and harass. I just got a phone call a couple of days ago again. I would never ever use them. It was horrible.

This 2020 model 9kg heat pump dryer simply will not dry sheets. It tangles them in a ball, dries them for 2 hours and they remain damp. Even if you run successful cycles, they continually tangle and take many cycles to dry (and I taking just 2 sheets - not heaps). Towels are also very slow - several hours, but they do eventually get there. To do your washing takes a whole day with the endless problems - untangling sheets and re-running the cycle. Plus there is zero customer support. *If* you can get through, you get some poor chap who doesnt speak English well and he cannot help you. Hopeless. I have been a loyal F&P customer for 30+ years but will never buy another appliance from them. I assume that since Haier have acquired a controlling interest, but have also stated that they want the Haier brand to be the premium brand, that they are deliberately letting the F&P brand go in to decline.

I have been begging my husband to replace our 3-and-1/2-year-old washer and dryer. The top loading HE washer ties my clothes in knots, stretches them out and pretty much ruins them. It also needs the load rebalanced; sometimes up to 5 times in a wash cycle. The dryer keeps overheating, and I have to tip the dryer up to squeeze my hand under the bottom to hit the darn reset button all the time. Now, the dryer is squeaking and super annoying. My husband is now ready to buy another dryer and let me tell you, it wont be a Fisher Paykel. I just need to work on getting him to throw out the horrible washer.

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.Both drawers seals were defective and replaced multiple times in the first year. When the seal again caused alarms to go off after the warranty, the bill was over $150.00 each time this happened. These drawers were lemons from the start and should have been replaced. I have not used the machine for eight years. My husband and I do our dishes by hand.However, my current horror with this product is that now, to add insult to injury, the two drawers take turns in making beeping and/or clicking noises and the lights flash. This leads us to turn off the circuit breaker. Since my trash compactor is also on that circuit, I am unable to use everything in the kitchen that is also on that circuit--unless I go to the basement and turn on the breaker. This product is not worth the effort of purchasing.After the first year of keeping the machine running, I was told that the changes were made to the drawers that improved the quality and reliability. This purchase has been a horrible experience and I would never recommend this product to a friend. Just the thought of paying another $1,800.00 to some company for a machine to wash my dishes gives me pause to say the least. I am extremely disappointed in every aspect of this product. Certainly, the design, workmanship, quality control, value and servicing have failed to meet its intended purpose.

I absolutely love my new washer and dryer set by Fisher and Paykel. I have had zero problems with the machines since I purchased them in August of this year. The Eco features save me money on water costs, and my clothes dry very fast due to the powerful spin cycle. I cannot recommend highly enough. Best appliance purchase ever!!!

We received a new dishwasher because there was a problem with the old machine. We had our machine for 6 or 7 years. We like Fisher & Paykel because of the two drawer dishwasher. We dont have to bend down to put the dishes and it was convenient for us.

I love this fridge, very sleek design, bought it for the quality and light stainless steel look. However, the original door had a dent in it and that is where it all started. It took 4 months for the service centre to replace it, only to be a different quality stainless, visibly darker shade/lower quality stainless (rough to the touch) than the original. Now I have a brand new kitchen with a horribly looking fridge. Almost a year later, I have to constantly follow up with FP customer service, who promised me a call back which never happens. This is how you ruin a perfectly great brand by horrible customer service.

Fisher Paykel washer debacle - For the fourth time in seven years, the entire logic control board has gone out. I had a Kenmore washer from Sears for 25 years and never had a hitch. Whats wrong with these foreign engineers? They cant seem to figure out US power. Each time the board went out, we waited at least three months to get parts and repairs! What kind of service is that? Now that it is off warranty, I am throwing it in the dump with all the other Fisher Paykel land fill appliances. What a waste of money, time and energy this has been. Shame on Lowes for selling this poor excuse for a product. Can you tell Im angry? I trotted down to Sears today and got me another Kenmore.

I have to say this is the worst dishwasher I have ever had. It does not clean dishes. The detergent does not dissolve. The draw smells like rotten eggs. The customer service from the company is one of the worst reps I have ever dealt with. When I put the dishwasher on the 30 minute cycle my dishes are dirty and the dishwasher does not get really hot. I would advise everyone not to purchase a product from this company.

We bought our F&P Dish Drawer DD603 in 2002 during a kitchen remodel along with new countertops, Sub-zero, stove, microwave, etc. I would say we use our dishwasher regularly but no more than expected and especially at the price we paid. That said, I think at this point, Ive paid in repair costs pretty much what I paid for the unit plus extended warranty plus installation back then. When our extended service warranty ran out years ago, the DIY in me took on the task of diagnosing, buying, and replacing the parts myself.However, Im now at the point of deciding whether to cut my losses and toss the whole thing out. Last Oct., there was a leak, which rendered the unit inoperable. I replaced the shorted main filter board, both top and bottom wiring harness, and the bottom controller. All was well for about a month. Then, it looked like the top drawers lid wasnt closing securely as I find moisture on the side of the tub after a complaint of beeping dilemma. (She swears there wasnt anything remotely big in the tub that would prevent the lid from closing.) In any case, the top drawer controller seems to be a goner.Last night, I replaced the top controller. The top unit did light up, but my wife did the trial run using the bottom drawer instead. The top drawer practically beeped all night and no amount of coaxing, turn off, lock, open drawer, etc., would silence it. No codes, just R2D2 on a binge. Whats next? Replace the main filter again, a bad controller, replace the actuators, the entire lid, etc.? I have two choices now: (a) somehow rig this unit to see if it can operate with the good bottom drawer only or (b) cut my losses, parcel out my recently purchased parts on eBay, and replace the dishwasher? One of my neighbors bought the same F&P DD unit, but Im afraid to check with her about her experience.

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

Love Fisher Paykel, except have gone through 2 dishwashers, a wrecked wood floor from leaks. Now excessive noise and maybe something else as well. My Kitchenaid, very old, used by people other than me, in a summer home. No repairs ever. Miele in another house very good, no repairs in 20 years.

Well, our washing machine stopped working the other day. It would fill up with water, try to swish back and forth, but seemed very slow and almost stuck. By the time I got home, the water smelled funny from the wash. I tried to cycle it to the rinse and spin cycle to get the smelly water out at least, with no avail. I unplugged it, hoping it would reset. It would then start the wash cycle again, and it would chug a little then just hum, then stop and make an alarm - beeeeeep, beeep (like a fire alarm). So I emptied out the yucky water, and took out the clothes hoping maybe something was catching in it and it would start again. Chugged a little faster, but still stopped and wouldnt spin or drain. Emptied water again.Ok, Im tempted to take it apart but realized maybe it would void the warranty, so decided to google it and it directed me to this site. Boy was I in for a surprise. Based on the comments and reviews, I immediately thought of getting a new machine that was not Fisher Paykel. These units were bought for us in a new home in 2008 from the contractor, so I wasnt sure if my warranty was still good or not. To my surprise, I called the toll free number on this site, and immediately got a representative that deals directly with problems. No wait time. Lisa was very informative, patient, and understanding of the issue. We went through the flow sheet together to try and diagnose the issue. Still no resolution. She offered to send out a Fisher tech at a rate of $85.00 for the consultation and whatever time it would take them to fix it. She guessed maybe only 30 minutes.Lisa offered to supply the parts free of charge, although I might have been out of warranty. Parts could have ranged up to $350. I weighed out the cost versus buying a new unit, and I realize I still would be coming out ahead with the tech. Plus he would be there the next day. Tech showed up early at 9:30am and diagnosed that mattress pad material that we laundered and got stuck in the motor mechanism. Replace motor mechanism as a precaution but would have worked otherwise. Funny thing, I almost suspected that because after I removed the dirty stinky water, it smelled liked something was burnt due to being stuck. But once again, Im just a doctor and no handyman at all, but I still try to do things myself when I can. I always research first, then do.My experience with the company is 4.5 out of 5 stars. Lisa gets 5 stars, the 0.5 stars less was because the tech was there for only 10 minutes top and charged us $65 still? So I wasnt sure about that, but I wasnt home, and my wife didnt know what to expect. I would have challenged his rate, to see if he prorates it or not, but maybe they bill by the hour regardless. I wished he changed my control panel and water pump as a precaution because this seemed to be a known problem, but I wasnt there to ask him. Why? Because if that fails soon, then I will have to pay the service call again along with his time. I hope this doesnt happen, because I might not be so understanding after that. So my bills $150.00. Im very satisfied with how this went down. My machine works, but Im still cautiously optimistic about the longevity of this product. However, I do feel Fisher and Lisa will take care of me if future problems arise. Thanks Lisa, and good luck everyone!

We purchased the refrigerator on July 2, 2013. Fisher Paykel seems to be one of the few manufacturers with boxes narrower than 35. Today is July 6, all is set up. Its been running for 3 days. However, the cold water dispenser is not dispensing ice water. The water is at 62.5 degrees Fahrenheit. That is the same temperature of the water from the tap. We have well water which comes out at 62.5 degrees Fahrenheit. So the water is not being chilled. I may as well drink from the tap. How do you get this water colder? It wasnt necessary for us to purchase this model if the cold water dispenser doesnt chill the water. What is the design rate of ice cube production?