I was separating the grounds and neutrals on my service panel when I got shocked by one of the ground wires. I traced the ground to the incoming cable and found the breaker that fed it. I turned the breaker off and looked for the outlet that has dead. It turned out to be the washer outlet. I then made a two wire cable to test the ground. I have pictures of the test procedure. I have owned three Fisher Paykel washers over the past 10 years and have them still. I then tested all three and found all to have this VAC on the ground. I have some pictures to verify the serial numbers and test on each.

Our experience was extraordinarily good. I was impressed. The equipment is nice, the design is nice. I’m an engineer so I say this. But the brand name on the outside is DCS. We bought the six-burner gas oven, too. And we just bought a new oven for our rental property. There’s only a couple of companies in the world that I’d recommend for appliances at all, and Fisher & Paykel is one of them. The service and the people that sold them to us in all cases, we bought several, were first class. The people were knowledgeable, thorough, responsive, and the stuff arrived on time. The pricing was very competitive and the quality of the devices is, from a mechanical perspective and electronic perspective, excellent. And in terms of its user friendliness to my wife who uses them most of the time, the biggest problem with the dishwasher is you can’t hear it. The wonderful thing about the six-burner stove is it has a simmer control and most stoves don’t have that. I was a professional chef and so I know the Viking and Garland brands pretty well. And the DCS stove comes as close to a Garland as you’re going to get at a very good price. And that’s very important to know because people don’t understand. Most people aren’t chefs. So the stuff has been super. I’ve been very pleased. Keep up the good work because remember, the two most important things in the world are that they should work but the customer service has to be first class and it always has been. My wife’s very best friend is building a new house and we recommended all of Fisher & Paykel stuff to her yesterday.

Consumers be warned. Do not waste your money on Fisher Paykel products (DCS). Remodeled kitchen went with all Fisher Paykel products. Experienced product failure with the Dish Drawer and FP refused to replace the manufactured parts that were faulty saying the product was out of warranty. I pushed back stating if the failed items were due to misuse or normal wear and tear, I would agree but these were parts that failed due to poor manufacturing. Coated parts that broke down and rusted out. FP did not care. Then experienced problems with the motor on one of the dish drawer. Tech came out twice and the second time the unit worked worst when he left, telling us the noise level was normal. Normal? It didnt sound like that when he got there, and it didnt sound like that when we first installed it. Experienced problems with the double ovens. Used the self-cleaning function four times and the broiler coil burned out. The tech replaced the broiler coil and then told us not to use the self-cleaning function because the broil coils will burn out again. Told us to use an oven cleaner, which FP instruction manual says not to. Experienced problem with the cooktop. Followed the instructions for cleaning. Then the igniters stopped working, or when you turned on one, a different one would attempt to ignite. Tech came in told us not to follow the recommended cleaning process. Told us to use simple cleaner and soft sponge. Cooktop looks like crap now. Experienced problems with noisy microwave. Too disgusted to bother calling for repair. Do not waste your time or money. FP will not support you and will look for any reason or ways to get out of spending their money to make things right when you likely as I did, spent big bucks to purchase their product.

We have had a Fisher & Paykel dish drawer for a few years and have been pleased with the dish drawer after we learned some of the nuances of a dish drawer. Recently, we had to replace the rotor. I contacted the company to purchase the rotor and found it was less expensive buying it directly. The company was easy to work with and the item sent quickly. After replacing the rotor, we found there were more problems than we had initially thought. I contacted the authorized repair facility and they also were great to deal with. However, I would like to see other dealers in order to do some price comparisons because we had to pay extra fees on top of the repair bill due to the distance. They also charged quite a lot per hour. The repairman was extremely helpful on teaching me something so I could repair the drawer on my own if I ever had to.The repairman contacted F&P due to some previous poor repairs before we owned the home. F&P offered to pay for the parts, we just had to pay for labor. The repairman repaired the most difficult part that we initially called him about and I was able to order other parts and repair them myself later. The entire experience (although frustrating to be sans a dish drawer) was very easy and in all cases, the parts were cheaper dealing directly with F&P. I will also say it really was great to at least have one drawer to wash dishes while the other was out of commission. The only reason it is 4 stars instead of 5 was due to a shipping error which delayed my order. It would be nice to get an email confirmation regarding what parts are being shipped in order to catch such errors before time is wasted.

My current FP washer is about two years old. I have replaced the control panel twice and the pump once. The most recent time was last week. Now the washer is not working again. It is completely dead. I contacted the repairman who fixed the machine the first time, but he has not returned my call. Please help.

This is our third dishwasher with them, same kind, I am sold on Fisher & Paykel. They are number 1!! And if its installed properly, its an excellent product. I like the efficiency, in how well it works. Its probably one of the finest washers built, capable, versatile, energy efficient, and does an excellent job cleaning.

Fisher-Paykel contacted the company that has serviced the dryer and had them install a new filter with a new bracket of some sort that is suppose to keep it in place. They were also told to replace the bearing. That was done. The technician that came out said a roller needs to replaced as well, so he ordered the parts and that is to be installed next week.

We purchased a new Fisher Paykel refrigerator in MAY of 2013 (two months ago). When delivered and plugged in, the compressor was very loud and created a tone that is at a frequency that is intolerable. High pitch buzzing. This is straight out of the box. After 2 months, 6 service calls and three days off from work and new parts, it keeps whinging along. So loud it is causing my ears to ring. Fisher Paykel is not responsive and is giving the business we bought it from a runaround (Cocoplum appliance Essex, Vermont). Even after filing a complaint with the US FTC and the State of Vermont Consumer Affairs, there is no resolution. We are waiting to hear back today and if no response, we will get a personal injury attorney to work on a hearing damage claim. It is probably the only way to approach this as theres no where to turn. I do not understand that when they delivered a defective product, they dont back it up with the warranty.

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP. Our first service call was in 2008 because the bearings went. We had 2 more service calls to replace those again and again since then along with a service call for a vent issue, a heating issue and now a fan issue. 5 calls in 8 years at $75 a pop PLUS parts, todays call was $200 total!!! This dryer has cost us close to $2,000 in 8 years...no dryer is worth that when it comes with problems, service calls, replacement parts, and a not-so friendly customer service person who my husband just hung up with. DO NOT BUY ONE!!!!

I bought my Fisher Paykel machine in 1999 (14 years). I never heard of it before but I did my research and then I went out to look at one. I have never been as pleased with any appliance I have ever purchased as I am with my washing machine. I bought it after my heavy duty Whirlpool motor burned out after 4 years. It has everything I could ask for in a washing machine. The wool cycle is great for todays new wools. I have never had it repaired for any reason. When it got out of balance the first time, I used the service summary and put it back in balance myself and have been fixing it myself ever since. Its easy to do and a lot less costly than calling up a repairman. It works! Thank you, Fisher Paykel. My machine is still running great!

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

Really enjoying this range. Love the layout and performance of the top burners. I wish the oven had a digital readout.

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service. Thanks to CA for being there, as I feel this blog/posting was influential in getting my problem resolved. Also, the USA representative was accessible, polite, and true to her word.

I bought this washer (Fisher & Paykel Washing Machine) as a highly recommended low maintenance machine. At the least, I am dissatisfied; at the most, angry. I am retired and live on a fixed income. I did research myself as to possible causes of the constant drip of 6 inches of hot water into the tub and the low level screeching of the tub as it spins. As for repair, I was only able to find one resource for a possible part that caused the dripping. When I called, I was treated rudely and they refused to help me and stated Id have to pay a large fee just to have it diagnosed. So, I asked what the charge would be if it was found to need a hot water valve leaking and if the screeching was a bad bearing. I was told the bearings never go bad and that I didnt know anything. Then, the woman from the shop hung up! I love being treated badly! Your customer service is nasty and non-existent!

I previously posted a complaint on January 24, 2012 about my washing machine. After my post, Fisher Paykel contacted me promptly and a repairman came out and repaired my washer, free of charge. I wished I had first contacted the company and given them a chance before posting a complaint. I cant speak for others, but my complaint was handled in a very professional and proficient manner and Im elated to have my washer working again.

The other day, my husband was doing laundry and part-way through the load, the washer started beeping and stopped working. He then called the customer support center and got the name of the Fisher Paykel dealer here in town to see how much it would cost to get it serviced. While he was on the phone with the customer support rep, he was told that based on the lights that were showing up it was an error code 346, but was not told what that meant. This morning we called to see what it would cost to have someone come out just to look at the washer and were told he would cost $75! I think that is a large fee, considering we live in the same town less than a mile away. Today, I was looking online and read that the warranty was usually around 2 years. Im sure our washer wasnt 2 years old, so I called the customer support number myself, after taking down the model number, to find out if the washer was still under warranty. The guy on the phone was not able to tell me if the washer was under warranty or not. He didnt even offer to take down the serial number to see when the washer was made, but told me to call the store we purchased it from to see if they still have a record of when the purchase was made. We purchased this washer from Sears and shortly after we bought it, they stopped selling this brand.What should we do if they do not have a copy of the receipt? I dont even think our bank records go back any further than a year online. I have searched to see if I could find the transaction, but have not been able to. I would hate to buy a new washer after only owning this one for less than 2 years, and really dont want to pay $75 just to have someone look at it and then pay for repairs on top of it.

So I've read a lot of negative reviews about FP. I have been using it since a 6000 sqft project build I did almost 10 years ago using a dual drawer dishwasher. THIS IS THE ONLY DISHWASHER I'LL EVER BUY. A 2 drawer dishwasher is very civilized... 2 completely independent running drawers that clean very well. Next renovation in a $2M condo I put in same dishwasher and a FP Washer and Ventless Dryer. I could not be happier. Never any service problems, cosmetically beautiful, and nice ergonomics. Don't overload it.

My husband and I purchased a FisherPaykel washer from Lowes approximately 4 years ago. We had not heard of FisherPaykel and were a little reluctant to purchase one. The salesman was knowledgeable about the product and sold us on the manufacturer. We have been happy with the product until recently. I am still uncertain as to what is wrong with my machine, only knowing that it no longer drains the water. I have contacted FisherPaykel twice - once to see if it is covered by a warranty and second to find a service company. I still have a washer that does not work, and the company they referred will not service the washer unless it was purchased from them. I am very disappointed in this product and the service.

I have a Fisher & Paykel refrigerator, dishwasher, and washing machine. I had never heard of them before but the man who did our cabinets recommended them. The ref is very spacious and adorable. The dishwasher is wonderful. It worked beautifully and its a lovely one. They are great.

We bought Fisher Paykel washer last year and I cant say enough good things about it so when our Maytag drier broke I bought the Fisher Paykal drier that matched the washer even though the salesman recommended another brand. Ive given the drier several months and I still hate it. The worst problem is that the auto dry function does not work. The clothes consistently come out over dried. In fact Im surprised my bedspread didnt catch on fire in the drier. When I removed it (because I felt it had been in the drier too long) the panel still said it was damp but it was so cooked that it was completely puckered up and crisp in places. I had to replace it. Clothes still have lint all over them and I hate the fact that the timer can only be set for predetermined amounts of time and that I have to wait for the lid to unlock every time I want to open the lid. It’s a bad design flaw! I wish I could replace it but it seems Im stuck with it now. All I can do is to warn others.

I have recently purchased 3 Fisher Paykel appliances, Refrigerator (RF195AUUX1), 36 dual gas/electric stove and 2 drawer dishwasher totaling about $15K. The refrigerators ice maker broke after 13 months. I called and was told that the warranty was only 1 year so I had to foot the bill myself. Only 3 months later the ice maker broke again. I called Fisher Paykel and asked that they cover the bill this time explaining my large purchase and my sense of poor quality in the ice maker if it breaks this often. I was denied without hesitation. No ability to talk to the person making the decision on not to cover it. Any reasonable company that values customer service would recognize the fact that I made a large purchase of products and that there may very likely be an issue with the ice maker and cover the expense.

My friend’s husband is an engineer and told me they bought a Fisher & Paykel because her husband had done some research and said that they had the fewest moving parts of any washing machine. And fewer moving parts is a good thing. I needed a washing machine, so I bought one and that was four or five years ago, and I’m pleased with it. I just got the dryer in August and I already had to have a new heating element put in. I don’t know if it’s the dryer’s problem or if it’s my ductwork’s problem but the outside vent is getting clogged up and I never had that before. But that doesn’t seem like it could be the dryer’s problem and we haven’t figured out what it is because I don’t think there’s a lot of lint in the lint screen. And so I can’t understand how the lint can bypass the lint screen and go out the outside vent. They need to send a repairman. As far as how they look, they’re fine. In price, they’re all in the same ballpark. And as far as performance, I don’t know because I haven’t tried that many others. I used to be a Whirlpool customer and I had wonderful luck with Whirlpool. But then I bought an Amana washer and dryer in 2004 and I had to replace the washing machine with the Fisher & Paykel, and then I just replaced the dryer. The dryer issue hasn’t been resolved yet but we are quite pleased with our Fisher & Paykel washing machine.

On December 4, 2013, I wrote a review of this gas range and expressed my concern about being abandoned by the manufacturer and left with a stove that could not be repaired. We knew our stove was out of warranty, we were just shocked that we had been told by their local repair company that it could not be repaired. In response to that post, we were contacted by the manufacturer who came to our aid and not only found the solution, but had our stove fixed without charge. So Fisher Paykel has gone beyond the call of duty here, and we certainly appreciate their reaching out to consumers of their product. Thank you.

I had an issue with my Fisher & Paykel stove oven door not fully closing and providing a good tight seal. I initiated a service request under my warranty in the middle of May 2017. As of today... July 7, 2017, I have not had a service call initiated by the company. They sent me the repair parts but will not schedule a service call today. Talked to the region rep for the company numerous times on the phone only to leave me frustrated to no end. I have at this point given up on getting any satisfaction with this issue. BUYER BEWARE!

Our drum support broke out of our front load washer and so then I was looking around. A friend recommended a local appliance store and that was the friend that they had featured on their website. So then I went and researched a little about Fisher Paykel and it sounded interesting. We checked it out and we liked it. It seemed like the mechanism was simple so it got fewer things to break on it. And we liked that it was a high efficiency top load so we purchased it. Its a fine washer. I like that it adjusts the water level based on how much clothes you have on. Thats always my favorite thing.

Five and a half years ago, I purchased a Fisher Paykel Aerotech oven from Lowes. This evening, I cooked a pizza on the Aero Pastry setting per the oven manual. I turned it off and my family sat down to eat. We finished eating and were getting ready to go to the pool when my husband decided it was too late and we would stay home instead. Lucky for us because when he looked at the oven, he noticed flames on the inside of the inner cover shooting out. He ran downstairs and turned off the breaker and I threw baking soda on them. After the oven cooled, he took off the back plate and the heating element was cracked and melted. If we had left and not looked inside the oven, we would have come home to find our dog dead and everything we owned gone. No, Im not happy at all.

I bought me fridge 1.5 years ago and it is great. I love the design and it has filtered water on the door. Very slim and modern look.

We bought the Fisher Paykel dryer at Lowes after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldnt even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, “Well, that it is the vent, etc.” I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.There’s two comments that I’d like to make with this F&P set… First thing is that I’m unhappy not being able to soak clothes because that’s a nuisance. I’m used to old top loaders where you could fill up the tub, put some bleach in there and soak it overnight, and you can’t do that with this. And unless there’s a way that I can be taught how to do it, I actually called the main headquarters and they simply said it wasn’t possible. Secondly, I’m not sure if it’s what I’ve been using for laundry soap, but it seems like things are a little dingier than they used to be. I’m not sure. I think that might be the soap that I’m using. It’s the whites aren’t getting as white as I’m used to. But I don’t think that’s the washing machine; I think that’s my products. The cleaning products that I use, I’ve always made my own, and I’ve never had a problem with things getting completely clean before and it seems like maybe there’s a residue because they’re not using as much water. And so, I changed back to the high efficiency stuff and everything seems just fine, but it’s a lot more expensive than what I do. Overall, it’s a great machine!

While our experience with the local vendor/service provider for our Fisher Paykel refrigerator has been less than stellar the product is superb. The refrigerator is exceptionally quiet and fits neatly into the cabinetry designed for an apartment sized unit. I am personally delighted with the stainless steel look that still allows for the use of magnets to display refrigerator art offerings from the grandchildren. I will be purchasing a Fisher Paykel refrigerator for our new dwelling.

[COMPLAINT] POOR SERVICE! I had a scheduled repair / service on my washing machine today. The service was supposed to occur between 7 am and 12 pm. At 12:45 pm I rang customer service. They advised that there were many people off sick and the technician was running late. (My reply is why didnt someone ring me to let me know they would be late?) He would be at my house in 30 to 60 minutes. At 3:45 I rang to speak to someone to find out what was going on. I spoke to Daniel who then advised that the technician had tried contacting me but couldnt reach us. He double checked my details and everything they had was correct. He advised they could come back tomorrow as the technician went home. I advised I couldnt wait any more than what I had done today. I asked to speak to a supervisor, her name was Tanya. Tanya then said the same. I said this wasnt good enough that I had taken this much time off and she agreed. She asked what I wanted and I suggested Fisher and Paykel should pay for the repairs. She said they couldnt do this, but that something should be done. I asked what and she said she couldnt make that decision now and she would be back on Thursday to let me know. Fisher and Paykel you need to seriously pick up your customer service game. This is not appropriate.

I filed a complaint a year ago stating the DCS broiler was delayed in lighting then making a small explosion when igniting. Fisher & Paykel worked out a deal to fix the broiler for 50% off parts - worked twice. I was trying to use it tonight and on the third time Im using it, the stupid thing wont ignite. This $3K stove is a piece of crap.

We purchased the refrigerator on July 2, 2013. Fisher Paykel seems to be one of the few manufacturers with boxes narrower than 35. Today is July 6, all is set up. Its been running for 3 days. However, the cold water dispenser is not dispensing ice water. The water is at 62.5 degrees Fahrenheit. That is the same temperature of the water from the tap. We have well water which comes out at 62.5 degrees Fahrenheit. So the water is not being chilled. I may as well drink from the tap. How do you get this water colder? It wasnt necessary for us to purchase this model if the cold water dispenser doesnt chill the water. What is the design rate of ice cube production?

F&P product quality has bottomed out. Our first set of Fisher & Paykel washer and dryer worked very well. We sold them with the house in FL. We relocated to TN and purchased the newer model washer and dryer, and sorry to say, will never purchase another F&P product again. The DEGX1 dryer has broken down multiple times (no heat or taking hours to dry a load of clothes). The lint trap is extremely inefficient. We have had to repair the dryer and put out money when we could barely buy food. The washer that we purchased at the same time does not effectively wash clothes and they have to be rewashed. We are so disappointed and angry that we put so much money. Talk about sorry workmanship!

Bought Fisher Paykel fridge freezer. Its just over 3 years old. Noticed the inside liner is cracking. Phoned F&P. They admit there is a fault and cant be repaired but all they want to do is sell me a new one at staff rates. I feel this is not satisfactory.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

Two drawer unit, quality looking stainless steel & incredible amount of room! No problems, but service techs have told me the unit is a dish sanitizer & not to allow any food particles or it will plug up. Very expensive unit.

The reason we picked Fisher & Paykel refrigerator is because we have a built-in space and we had to have a certain width. This one came close. I could not find any other in the stores around here. I went to Lowes and asked them if they could order it and they said yes. Our Sub-Zero had gone completely out. Weve had it for about 30 year. I was used to the old one but I love this one. I love the interior and everything except for one thing. There is no meat tray in it. And my husband would like it if a jug of milk could fit into the door. When it was delivered it had marks on the door and I got in touch with Fisher & Paykel about it. They told me theyre going to send someone to redo the doors or give us new doors. These were blemishes and theyre getting it taken cared of.

Approximately seven years ago, we purchased a Fisher Paykel washer from a local Lowes. I really liked the idea of using less water. The change from a regular dial machine to electronic push button seemed like a nice update. I will say that the only thing I like about this machine was that the spin cycle was very efficient and the clothes had much less moisture, resulting in far less drying time in the clothes dryer. The purpose of my review is to warn everyone what a horrible experience we have had with this brand. We have had to have this machine repaired four times by a professional. We have spent more money on repairs than the original purchase of the machine. We will never purchase anything by Fisher Paykel again. I strongly warn others about this brand. It is a complete waste of money.

Washsmart 8.5 kg. If you pause the wash in the deep rinse cycle so you can add fabric softener it will drain the water. If you use the fabric softener dispenser, the softener is dispensed during the spray rinse. The lid lock activates during the deep rinse cycle, the reason I was told was because a child drowned in the w/machine. BTW the lid lock does not activate during the wash cycle. I hate this machine, I am 64yo and this was to be my last investment in the washer dept. I am going to see if I can get this thing re-programmed! Totally useless. Had the Smartdrive7.2. $800 down the drain.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the beeps and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says the circuit board went out because of the motor so now they have an inline fuse to prevent this, its an upgrade. Okay, so we replace both parts. Great problem solved. Wrong.

I own Fisher & Paykel dishdrawers. I recently purchased their laundry. It has one of the best designs out there and its unfortunate that they get a bad rap a lot of times, a lot of people dont know how to use them properly and that explains a lot of negative reviews. But theyre one of the best cleaning ability with the washer, and the dryer is a top load dryer which economically is the best thing out there. I had back surgery so I come from a place of ease and I love it.

Can I give 0 stars? I feel I was duped by the sleek look and promised amazing performance of this oven (Double Wall Oven WODV30). It is gorgeous, and I fell victim to the wonderfully smooth roll out racks, 12 settings for each oven (top and bottom), and supposed long, worry-free life. I had this oven installed in my newly renovated kitchen in October 2014. It worked super for three months. I am a light-use household consumer, just a regular mom trying to feed my family of 5; nothing fancy, nothing commercial. It then blew out a circuit board in January 2015. The oven went completely haywire. Okay, maybe a lemon you say? Do you know what then happened with DCS wonderful customer service for my $5000.00 oven? It took them 3 weeks to send out a replacement part. A new circuit board, which BLEW as soon as the tech (who has much experience w/ DCS and FP) installed it. Then do you know what happened? It took 3 more weeks for me to fight with my appliance company and DCS to get them to acknowledge they did not know what was wrong with my oven, why it originally blew its original circuit board, and why the new circuit board blew immediately. Yes, smoke was coming off the board, and the tech was flabbergasted. So, yes, dear reader, I was without an oven for SIX WEEKS from January until March. No baking, no roasting, no family dinners, no desserts, NOTHING. It took 3 weeks for my entire kitchen renov in the first place, then 3 months later, SIX WEEKS, no oven. Tsk, tsk DCS!! For a $5000 oven! And to top it off, after my fight to get them to send a new, replacement oven, guess what? The top door has damage to the metal frame around the glass door; there is permanent marring of the metal and something between the glass. Luckily, this is covered under their 90 day cosmetic warranty. I hope that everyone reading this thinks twice about this product. On another note, my 5 burner cook top from DCS is awesome, but how can you get gas burners wrong, really. STAY AWAY.

I bought a Fisher and Paykel dishwasher DishDrawer. The brand is very expensive, but I liked the DishDrawer feature and I was willing to pay more thinking it was a good and reputable brand. It turned out to be nothing but trouble. Countless service calls later and I finally gave up about two years ago and started washing dishes by hand. I bought this unit when I was remodeling my kitchen, so I decided to buy the unit that allows you to put the custom cabinet panels on it. So, I wasted the money not only on the dishwasher, but also on the custom cabinet panels. Not only that, but simply replacing the unit would not just be an extra expense I could not afford, but it would also change the look of my kitchen, which I spent so much time and money remodeling. Every time I would call the one and only service company in town to come out, it would work only slightly better and soon stop working again. It never seemed to work at 100% capacity. I think I spent more money on service calls than the actual appliance. How sad is that.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

Weve had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that its been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesnt allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. Its a nice washer and dryer. But I do wish that you didnt have to do the whole rinse cycle for it to spin.

We would like to relay our experience with an FP oven which we have documented with copious notes and repair receipts. Our FP oven OS302SS was put in service in early 2008 and acted erratically from the get-go. We finally contacted customer service in August 2010 when the issues became worse. The same month, repeated repair efforts began, which ultimately resulted in ALL boards being exchanged because of power supply issues. Along the way, it became apparent that the repair companies were at best sub-par, even though during our numerous calls to FP we had been promised white glove service. Some of the repairmen had never seen an FP oven in their life and were consequently in the dark about how to approach this issue. It did not help that some essential parts of the oven were dropped on the floor by a repairman resulting in further repairs (to oven and floor). In late 2010, repair activity seized temporarily since the oven appeared to be working.In February of 2011, another bout of repairs started because the fan and oven light were only operating intermittently. In the course of multiple repair visits and repair efforts, the oven stopped working altogether for periods of time. After numerous phone calls to the FP tech line, the repair company was no longer confident that this oven could be repaired and concluded that it should be exchanged as a lemon. Unfortunately, one of the repairman also got into an argument with the FP tech line (in our presence) resulting in a less than favorable impression of the situation by FP. FP refused at this point to swap the oven unless another repair company would assess the situation again. FP also suggested the local supervisor would get in touch and review the situation.Reluctantly, we made an appointment with another repair company in a neighboring city (since we had been through with all the local ones) that had been suggested to us by FP, but the repairman never showed up. We were never contacted by the supervisor of FP and hence, we’re unable to present our case to him. Based on previous experience with repairs, my wife refused to contact yet another repair company. At this point, the oven still experienced power problems intermittently and also did not hold the correct temperature. We had, by then, purchased a portable countertop oven and we’re able to use it when the FP oven was in-operational. We also learned to adjust the temperature of the oven manually with the help of a digital thermometer disregarding the displayed temperature.In January 2013, less than two years from previous repairs and hence, technically, within the warranty period of these repairs, the oven seized to operate completely. We have since been without the wall oven. To call the experience with this oven a nightmare would be polite. Despite being used sparingly in a two-person household and not once having being used in the self-cleaning mode, the oven has NEVER worked reliably for any length of time. We have been without an oven more often than not and are now faced with purchasing a new oven. The primary problem appears to be that the service companies FP contracts for warranty repairs are utterly incompetent and have, in our opinion, contributed to the failure of the appliance. At some point, we, the customers, were therefore sufficiently worn out from the repair attempts that we essentially gave up and lived without the oven. We deeply regret having purchased a number of FP appliances over the years.

I looked up Fisher and Paykel online. I purchased from them because they offered two-drawer dishwasher and I have read some good reviews. I needed a new dishwasher with two drawers so I can open it all the way and get more things into it. I would definitely recommend Fisher and Paykel to my friends.

We purchased a Fisher & Paykel refrigerator because we liked what the salesman had to say about them as a brand. And I liked that they had water in the door but not ice which opened up the refrigerator for more stuff kind of things. I didnt want something with ice on the door but I liked the idea of an ice maker in the freezer and water in the door. Ive never seen one that does that. I did have an issue with the refrigerator but they were very responsive and helped to get it taken care of. Ill know better as time goes on how long itll last and stuff but so far I would recommend them.

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years wed had an authorized service provider come look at it, but Fisher & Paykel doesnt believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and dont want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

I had a Fisher & Paykel drawer dishwasher, and when we upgraded our kitchen the theme was steel. We just went with the same brand because we really liked it. I liked the style and the refrigerator seemed to have the most room inside it for a counter-depth refrigerator. I had a counter-depth fridge before and you couldnt get anything in it. It was ridiculous. This one just seems to have a lot more room because the water and stuff are not bulky in the door unlike other refrigerators. The Fisher appliances are nice, with clean lines. We dont need all the bells and whistles. I just want things with space that are clean and seem to work really well. I love the gas range. It seems to have lots of space inside the oven. I enjoy the appliances. Im pleasantly surprised with them.

We had a wonderful experience with Fisher & Paykel. Its an excellent product. We bought a new RV and the dishwasher came in it. I like its quietness and it cleans very well. Im very happy with it.

My dishwasher broke today and I called for service. They had the audacity to give me a date for July 18th. What kind of customer service is that. I would recommend stay away from buying as service sucks once you buy their product and not many people service their products. Buyer Beware.

This is a turn-around story led by Customer Service Hero named Lisette ** at the Fisher Paykel Office in the USA. After hearing about the experience we went through with Rob who refused to let me speak with his superior and then in spite of my insistence to be escalated went on to tell us that his supervisor/manager doesnt answer return calls. Lisette took all of the details of the situation and undertook to get back to me within 30 minutes with a plan of action. When she called back 20 minutes later, she informed me that she had reached out to the Canadian Service Manager, sent him and e-mail and copied me on it as well. She provided his name and contact information including his cell phone number. Within a few hours, I had received a call from Freddy who informed me that he was arranging for a local service person to perform a service call and that I should hear from him within a day. In the meantime, Freddy and Lisette arranged for spare parts to be flown to the local service company, so that the problem could be resolved on the first visit. To make a long story short, the problem was resolved by very professional local service people from Murphys Appliance Repair in Dartmouth, NS. They received technical guidance and support from Freddy over the phone during their visit - and our problem was resolved beyond our expectations. The leadership clearly came from Lisette and she deserves the recognition and a Customer Service Hero Award for doing so. Kudos to her superiors for supporting her initiative! In the face of a horrific situation, she mobilized her local, national, international team and their partners to rescue a loyal Fisher Paykel Customer, stranded without local service on very high end appliances. For all of this, we are very grateful and share our thanks with Lisette, Freddy, Trevor (and Trevors nephew) and whomever else was part of this chain of support.

Generally, GWL 10 US is a decent washer from 2002. But I have had previous service issue after five years with diverter valve and a separated lid that was replaced. Now at 10 years old, spin cycle will not always engage and a foul smell of burning rubber is present. They will probably have this issue fixed, but I will not purchase Fisher Paykel again.

I had just purchased a brand new F&P dish drawer from a local PC Richards store. No less than 3 days, I needed to call for service. I spent quite a bit of money on this unit and was excited to finally be able to experience all of the features this dish drawer had to offer the consumer. Its so sad to say that I was let down by the company. When I called F&P Customer Service line, I had to wait on hold for almost 30 minutes to finally talk to someone. They seemed like it was all my fault which made me even more angrier. Nevertheless, PC Service came and it still is not working 100%. I will probably try and return it and go with a better known brand. I wouldnt recommend this brand to anyone looking for reliable dishwasher.

I purchased a Fisher Paykel refrigerator last month. I like its accessibility. I have the french door model because Id like to be able to open two small doors and have access totally. I like the light. Its very bright inside. So far Im delighted with it.

After 2 years of excessive repairs on our original DCS stove that we bought with the home we decided to end the misery and buy a new one. Well 3 months after buying this beautiful new 48 inch gas range it too turns out to be of poor quality. The large oven failed to work. This is the same kind of failure on my old stove. It took 3 weeks later the service tech came out to fix it after many calls and escalations! Well he was to come from 1-3 pm, he came at 8 PM! And was shocked to see the stove, he was unable to move the stove much less fix it! Well after 2 hours of pulling my new stove apart and struggling to put it back he left with a promise to come back. I called the company and sure no one answered. The distributor was even more evasive. The owner of the store I bought the stove, refused to talk to me. Today being July 4th, we still are unable to cook in the oven and I have no clue when the stove will be fixed.

I bought a F&P washer and dryer set and I could not be more pleased. The washer is the quietest I have ever owned. Easy to operate, stylish and beautiful. Super happy here!!!

This is a follow-up to my first post (Fisher & Paykel Ecosmart washer). The firemen were wrong about the motor. I called a local repair person/authorized repair person and they were here today. It was the famous pump that everyone else has been talking about. They said grit gets into the pump and causes the seal to leak, and then water drips onto the pump/electronics and causes it to burn out. There is a fuse that blows in the control board. They replaced the fuse and put another fuse in line with the pump. The repair was quick. I was told the pump would be about $90.00 plus service call. It’s much better than we originally thought. In my opinion, there is a problem with these pumps, though.

Its quiet, it cleans the dishes, it does its job. Its lost its WOW factor on looks. The New Dish Drawer is plain, boring, no style, no elegance, not like my previous Fisher and Paykel Dish Drawer.

My Fisher & Paykel refrigerator is much better than the other brands that weve had in the past. The only thing they should have pointed out at the time of purchase was that the ice maker is extremely slow. But I’d recommend it to somebody even with the slow ice maker in it.

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

My fridge became faulty and I called a Fisher & Paykel (F&P) technician. He recommended that I replace the fridge and gave me a voucher that entitled me to a Loyalty Bonus if I chose the same brand again. I did and submitted my claim for A $50 Gift Card which I was to receive within 48 days. When I did not receive it I contacted F&P who advised that they had already sent it, by ordinary mail. I requested F&P to send me another but they did not accept responsibility for the loss as the Gift Card had been redeemed by somebody. It was their decision (based on their internal policy) to send a Gift Card (which is just as good as Cash) by ordinary mail. Note that postage costs $1 for ordinary and $4.80 for registered mail. I am amazed that an established organization such as F&P acknowledges that they are aware of some issues in recent times where mail has been stolen out of mailboxes but continues to take risks with Gift Cards. They do so knowing very well that it will not be cost-effective for a customer to make a formal claim in a tribunal or court. So when mail gets stolen or lost F&P does not take any responsibility. I have decided that going forward I will not give F&P a single dollar in business because I do not deal with those who are more focused on playing the blame game. F&P may have saved $3.80 in postage but has lost a customer, bought themselves adverse publicity and jeopardised future sales. Good luck to them!

Fisher Paykel is the only dishwasher that provides a double draw and this is the only reason it’s still on the market. You will be changing a motor/rotor every 18 months. The cost of the motor is 100.00 dollars and installation is 290.00. Fisher Paykel will recommend Dial An Appliance if you live in Brooklyn or Queens. They take 250.00 to put the motor in and it’s a 10 min job, but you’ll have no choice. I loved the double draw so within a 10 year period I had to buy and fix 3 dishwashers. Finally said, No more.. I just purchased a KitchenAid and hope to have it longer. If you purchase this dishwasher your first repair will be within the first year. Guaranteed!

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

Fisher & Paykel appliances came with the home that I moved in in April. The fridge, the dishwasher and the stove. The fridge is good, the size of the dishwasher is good and I like the style of the dishwasher... theyre very quiet too! The only thing is the top of the stove... it gets dirty and I dont know how to clean it. I use cleaner for stainless steel, for the stove top cleaner, and nothing seems to be able to get off the residue.

I have bought Maytag dryers for many years and after trying to repair my old one, I just gave up and looked around for a new gas dryer. I finally found exactly the type of dryer I was looking for. To my surprise, it was not a Maytag, it was a Fisher Paykel. I was not familiar with this brand, but it was just what wanted. I have now had it for seven months and I couldnt be happier.

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

I purchased a washer and dryer set on 9/17/08 with some life insurance money that was left to me by my father. The sales person stated that there was a 2-year warranty. I figured that if anything happens to a $1700 set in two years, the company/item is not any good. Well, close to that time I never received anything about maybe purchasing an extended warranty (as Sears always calls).Now on 9/27/11, my washer began to not wash. A little water began leaking from the front of the washer (underneath). I didnt think much of it as I work 60 hours a week and did not have time to call. But now the motor control in the display area is fried. And the people that Fisher Paykel recommended charged me $80 to come out (mind you, they never stated that the service call was that much) and tell me that it was gonna cost me another $485 for a $950+ washer. I thought, Um, no thanks. So I pulled apart and all I need is that part. I cannot find it anywhere other than the Fisher Paykel website and it is a $182+ rip-off! I will not purchase another Fisher Paykel item even if they are discounted to $1.

Washing machine is very quiet, doesnt rattle the house, spins clothes so well that they are almost dry. The dryer collects lint unbelievably, and dries very well. The more you wash the same clothes, the less lint collects. Love both machines.

I bought a Fisher & Paykel washer and dryer. The top load dryer is pretty awesome. F&P seemed a lot better from what I was told about them.

Just got the new drawer dishwasher and wasnt too pleased with the having to use the powder soap, after switching to the Finish pucks things improved. Dont care for the puck dispenser in cutlery holder - should be separate. There are no clips to hold small items like jar lids from jumping all over.

I’m a single guy, live alone, and the Fisher & Paykel washer was easy for me to work and understand. And it does a big load of laundry. I like this one better than other models. It seems to get the clothes cleaner.

The dishwasher needs to be fixed frequently. It seems the parts of machine are made up of materials cant last for some time even when the load of task is not too much. After sale service is completely bad. if you want to buy this brand bear in mind the technician are very lazy and are not concerned about consumers, and take longer time and expect more time than usual. The customer service is very bad as well. I called them several times to book on a service. I was obliged to wait at least half hour with no clear response. As a result if you are looking a brand with such feature getting away from them.

I had a Maytag that I had been suffering through with for two years and hated it unbelievably and I did not want one of those front loader machines because of all the mold and whatever issues with the door, and I have to worry about leaving the door open and cleaning the door, cleaning the machine and all that stuff for I got the Maytag and oh my God! I felt like it did a terrible job. I dont like my washing machine being locked for a big long period of time that I cant get into it and I have to sit there and wait and wait. It was horrible. I only used it on one cycle and that was the cycle that filled it all the way up because it didnt do a good job the rest of the time. Finally, I just had enough and I started researching, which I had researched when I bought that one too. But I started researching and really reading a ton of consumer information out there on the internet. I noticed that some other people have had the same problem I had and they bought this Fisher & Paykel. My husband knew I was looking for one and he came up with the same one. I said, Well, I dont know. I guess Ill try it. Well order it from Sears. I paid 200 and some dollars just to have it brought to me. But it was supposed to be new in the box so I ordered it from their outlet. Ever since I have gotten it, the minute you pushed for it to unlock, it stops immediately and its unlocked. And so, thats not an issue for me at all. It doesnt finish its cycle and then unlock. I truly love it. And I choose my own level that its going to be at. You can do that or you can let it do its own thing. I checked it a couple of times when Ive let it do its own thing and it seems just to fill it to where it should. But Im kind of old school so I like to choose my own water level. Also, sometimes Ill wash a load and do a little bit of a bleach in it, and then I want to rewash the whole thing. Once that water spins out of there, I can push it forward to be done with the cycle and start it over again, and that works. The other one did not work - I had to let it complete and for being so energy efficient it used so much energy you just cant even believe. This one, you still get to tell it what to do, you are in charge of it, and it does an excellent job.

I won a Fisher Paykel dishdrawer, washer and dryer set in a contest from my local PUD. All three had to be repaired over and over under warranty. After the warranty expired, I have paid to have them all repaired. I finally took the dishdrawer to the dump and just went out and bought a new washer and dryer set. They too will also end up going to the dump. They both still work, but leave my clothes smelling (tried everything to make that go away) and never feel like my clothes are clean. I have never been so disappointed in winning something and I have regretted getting rid of my old washer and dryer set that worked like a charm. I would not go out and buy anything (especially the money I spent to get a new washer and dryer) if something works - that should tell you something.

We had a Fisher Paykel top load washer. We had trouble with it so we got another one. Other than that, theyve been fine.

I bought a Fisher and Paykel washing machine. It is not even 3 years old, but it leaks everywhere, smells moldy all the time and grime builds up in the drum and softener bowl. I had a Kenmore that was 25 years old and it never had any problems. I thought I would save energy and help the environment by buying a new machine. Boy, do I wish I had my old machine back.

We have had nothing but problems with this machine (top load washer)... It has mother boards replaced, water pumps, service people out a number of times, and again the water pump is out again and the company said they will give me a discount on a new one. They must think Im stupid. Why in the world would I want to purchase another with all the problems Im having with this one? The last water pump is right at a year old and it is out again. The company said they would not replace it again. I would have to buy it and have it replaced. There are only two people in our household and the cost every time the repair guy shows up ends up costing me more. It works very well when its working.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

About the washer, dryer, and dishwasher.The washer has done great. The dryer is constantly broken. The dishwasher simply does not clean dishes well at all. Ive had Kenmore and Maytag and would recommend either over these worthless, expensive pieces of junk. The dryer heating element has burned out six times or more. Clearly, there is some defect that should warrant a recall. Dishes have to be pretty much washed by hand before putting them in the dishwasher. It is worthless.

Aquasmart Washer and Aerosmart Dryer - These are wonderful appliances. Both are efficient and inexpensive to use, though a bit noisy. But the upside is, they let you know immediately, with various beeps, when things need readjusting inside. They are fairly compact and fit in the smallish laundry room nicely. The clothes come out beautifully clean and not beat-up.

We went to Gorsuch Appliance in Canton and they were telling us about the Fisher & Paykel. My Maytag washer died after 18 years so I switched to the Fisher & Paykel on their recommendation. What sold me on the product was the no agitator thing and that it weighed the load. Also because Maytag is not what it used to be. I like the washer. Compared to what my other one was, its slow and I thought these new washers were faster. It takes a little longer, but I can get more clothes in. Thats a big plus. And Ive only had one time where it was off balanced and that was the first time that I washed sheets and I didnt read the instructions properly.

We purchased a Fisher Paykel custom designed refrigerator 3 years ago. We were leery of buying a $4,000 refrigerator for the same reasons people are advised not to buy a Jaguar - frequent problems, expensive parts and service. Well, we bought it because it could be built to fit in the design of our new kitchen. Two days ago, we noticed a pool of water had begun to make its way across the floor. We called and were told the next available service appointment was February 8th, 19 days away.Problem is, we sold our house and are leaving in 4 days, moving out of state. Fisher gave us the name of a subcontractor repairman. We waited two days for an appointment with him. He just left and said the refrigerator was installed incorrectly to begin with and now needs a part that should have been used in the first place. That part will not be available for 5 days, the day after we move out of state. Long story made short is, in 64 years, I have never had a refrigerator break down and leak. Never. And certainly not a $4,000 one. Never again.

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

My washer went out and the guy that came to repair it recommended Fisher & Paykel. Its easy to use. It dont breakdown easily.

2 yr old Fisher Paykel Dryer - We purchased a Fisher Paykel Washer many years ago that worked great and never needed repair. When we downsized we sold it with our home. We purchased a new FP washer and dryer when we moved to our Condo. Our new dryer stopped working on December 28, 2017. Electronic Motherboard burned out. Was only several months out of warranty. I was told when I called FP Customer Care that because it was only a few months out of Warranty they might refund the service charge (I think this kind of thing must happen often and they want to keep their customers happy). I went to FP Website which works well to locate qualified local service companies. They scheduled me within a week. Aside from being annoyed at the inconvenience of not having the use of my dryer over holidays, things went well in the beginning.Local Service Tech came out on January 2, 2018 with the correct part and repaired quickly. Because it was no longer under warranty I paid $258 for the part and service. I contacted the US Customer Service number that is in New Zealand, not in the US. I emailed them the Original Purchase and Repair receipts. I was finally sent an email with a CASE AUTHORITY NO. ** on January 26. I was told that the service company would refund my money. Turns out that was incorrect information. After another 12 phone calls (it turn out some were made to me from Customer Support using a local New Zealand phone number and, because I redialed in error, I now owe $84 to AT&T for 20 minutes in International charges) I was assured more than once since receiving the CASE AUTHORITY NO. ** on January 26 that a check would be sent within 7-10 business days. No one in Customer Support seems to know how this check will be issued or how it will be sent. Several times one of those I talked to put me on hold to consult with a supervisor. There were many excuses. I was told that the check couldnt be issued through their new system or it was being updated or the order for refund had been sent to the wrong department. It is now March 14, 2018. I will be calling again today. I should be billing them for MY time spent and the International phone calls made in error. (In all my years as a homeowner or in business I have never made International phone calls when calling Customer Service. Sometimes to India or Philippines etc. Who would have thought Customer Service would use a local phone number.) I have reached the end of my patience here. To be continued.

Our very expensive F&P washer and dryer set, has had serious problems for the last few years. Washing machine cant run a cycle without stopping over and over again and having to reset it. Dryer periodically has to be unplugged just to turn on and it is also making weird squealing sounds and sounding erratic when running. Just to name a few problems. I have tried and tried to contact the company to find someone who can come out to look at, and possibly repair, the machines. But, the company doesnt even reply to my attempts to get in touch with them. Nothing, no reply, no help, no follow up, NO CUSTOMER SERVICE WHATSOEVER. It is pretty ridiculous to have machines that were in the highest price bracket, start failing after only about 5 years. And it is even more ridiculous for a company to not even reply to its customers when they reach out for assistance. Very disappointed.

We were looking for a second refrigerator in our home, and went to a company called Pacific Sales. They were closing that particular store, and the Fisher & Paykel unit we bought was probably a previous years floor model. Its got a lot of bells and whistles, one of which was not working - some alarms thing or something was bad. We called the service company and they came out and took care of it. It was a new unit and it had this problem... but other than that everythings been great. We had not really heard of the brand prior to making the purchase, but are very happy with it now that we have it.

Contacted the Fisher and Paykel Customer Care to repair a 2 year old fridge - no longer working (under warranty). The fridge was removed and taken in for service and a replacement fridge was provided. Our fridge was returned 1.5 weeks later, and we were told it was working. Its not. Contacted the service dept, given the run-around, told it is probably a small repair required and the technician will attend on site - but not for 4 days. Thanks guys. Its 30 degrees out. Love having to deal with a fridge/freezer and 100s of $$ of rotting food.Would have been helpful to at least speak with a manager, or be reassured that given it was their error, or case would be prioritized. Debbie at customer service said nothing can or will be done, was unable to reach a manager, said Josh (the technical supervisor for our area) should get back to us within a day or so. Very reassuring (thats sarcasm). I find it very strange. Dealing with a mistake can be so easy with an apology, acknowledgement, and reassurance. None of which were provided.

We were looking for a new refrigerator that met the dimensions of our kitchen. After looking at a lot of manufacturers we found Fisher Paykel and we are glad we did. The refrigerator has far surpassed our expectations. It make the kitchen look great! I would highly recommend Fisher Paykel.

In April we purchased a $2000 Fisher Paykel fridge with water and ice maker. We quickly realized the door did not close properly and was misaligned as the water/ice maker worked roughly one week on one week off. We called our dealer and they sent out a service representative who told us the water/ice maker could be replaced but he didnt know how to fix the misalignment of the door. He said he would get back to me. By late July nothing had happened and he basically washed his hands of it telling me the Fisher Paykel regional manager had ordered parts and would get back to us. By late September the parts had still not arrived so we started contacting Fisher Paykel America for help. They kept referring everything back to the regional manager who, for some reason, refused to contact us with updates. We were still waiting for a fix when they told us in October that the fridge misalignment could not be fixed. We asked for another fridge and was told that they didnt make this model any more and the closest model that would fit in our space was $500 more and was 0.5 cu. feet smaller. I asked that they replace our fridge with this one at no extra cost and they refused only offering an in-store credit for the original amount. Sorry I expect more for all the grief and inconvenience they have cased us.

I bought my Fisher-Paykel dishwasher in 1/09. It worked fine for a few months, but started beeping and would stop running. I contacted Fisher-Paykel and they recommended I use the dishwasher cleaner, which I did. It ran fine for a while but again started beeping. This time I contacted Jeffers-McGill in Columbia, where I bought the dishwasher. They were very unconcerned and gave me the name of a repair company. I have had 2 technicians come, neither seemed to know how to fix it, and after paying $132, I still dont have a dishwasher that is running correctly.One of the technicians indicated it had been installed wrong. I have now spent over $200 for a $1,000 machine, and still dont have a dishwasher I can depend on. In fact, the 1st dishwasher I bought from Jeffers-McGill started giving me problems after only 2 years, at which time I bought the Fisher-Paykel. I will never buy another appliance from Jeffers-McGill, nor will my family, former good customers of theirs. What do I do now? I am very upset about spending so much money on an elite appliance that is not living up to its reputation.

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowes farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

We bought a washer and dryer and in December 2014. We paid a total of $2132.86 for the Fisher Paykel brand. The dryer broke within one month, it needs a new blower which will take 5 1/2 weeks for the part to come in. Very disappointed and frustrated with this expensive appliance and the service is very difficult to get. Actually, the line I strung up in my basement has been drying my clothes perfectly!

The guy who has fixed our appliances in our house recommended the Fisher & Paykel washer. He said it was a really good washing machine. He has seen it. He’s installed it a few times. He thinks it’s great. And weve used him for years so we trusted him, so we bought that. We have been happy with the washing machine so far.