After many recalls which each one was fixed, the light for daytime running started going on and off. The GMC dealer told me that the frame for the light was melted and had to be replaced. Then he told me it would cost me $1,100 to fix which I told him that they knew the lights were too hot and I had the recall done so why am I to pay for this? I called GMC to get this fixed and each time I was told I would be called back. This never happened and the last time I called I was told that I agreed to pay $500 and that never happened because no one ever contacted me. All I want is to have my SUV fixed like they should.

Leased a 2019 Colorado crew cab long box 4x4 on Dec 12, 2018. Fuel gauge has not worked properly since taking possession. Has been back to dealer 2 times now with no resolve. Truck has now developed a nasty rumbling sensation (like driving over rumble strips) at all speeds with it being more noticeable at 55 or above. Dealer states that this is due to the wrong transmission fluid being used in the 8 speed transmission but they (dealership) does not have the required tools to drain and replace fluid. Gas gauge issue is still not resolved. Requested a GM buyback of vehicle three weeks ago. (Truck has under 1000 miles on it) Have finally heard back from GM and they agree to buy back the truck. Now I have to figure out what to buy. Note: I also leased a 2019 Traverse LT for my wife the same day. I am thinking that these will be my last GM products.

Bought used 2010 Camaro 12/2016. Timing chain is now stretched out. Back in 2010 GM sent out a service bulletin advising to get this replaced with a better grade. GM now has to replace the 3-timing chains. They told me to have a diagnostic test at their dealer, I had already had one done, brought car to local dealer. Sure enough my mechanic was correct. Code P008 timing chains stretched. Paid $160 for this for GM to tell me Sorry a service bulletin is not a recall. On real next step is I will try BBB for this is the first very expensive car I bought for my handicap child and this is just not right. Will not give up.

I was driving on Oregon coast on a vacation. Just bought this truck with 39000 miles and all of the sudden the steering locking up and took everything I could do to turn to a safe stop. Had the vehicle repaired at a Chevrolet dealership in Newport who were great to work with. I called GM and this truck has been out of warranty for 4 thousand miles, and they only wanted to pay half, and give me credit for accessories. This could have cause me to get into a bad accident with my family in it. The steering gear failed all of a sudden with no warning. I have had paint issues with this truck and now safety problems. They will not stand up for craftsmanship of truck and is still worth around 48000 dollars. I have owned these trucks my whole life and now it will be the last.

My 2012 Cruze that purchased in FL Dec 2011 had no cruise control. So I had the Dealer install it before the vehicle left the lot. Over a week ago my car started acting weird. It wouldnt go over 38 mph and it would show traction control - say the car was overheating and would go in Idle mode and said it needed to save power. Now I currently live in PA and took it to the closest dealer. The dealership told me that cruise control was installed improperly and needs to be removed because the wiring is spliced and it would cost me $214 with the diagnostic fee and the uninstallation. I was upset at this point because I didnt understand why I would have to pay to have something I paid to have put in uninstalled and I wont have it now? So I then contacted the dealership in FL to see if they would credit me back since the cruise control was put in improperly according to the dealership my car is at currently. From going back and forth and waiting for a call back, I finally got a call back to find out from the FL dealership that it was an aftermarket cruise control that was installed and that the module just needed to be changed and that’s it. So I called the dealership in PA and they said since it’s an aftermarket piece they didnt know that and there is nothing they can do. So I contacted GM and spoke to a rep Lauren there who I have been dealing with over a week to only get NOTHING resolved, and everyone just wants to play the he said she said game and not take responsibility for this and their employees not knowing what they are doing! I am upset and dont know what to do at this point. I am out of a cruise control and now have to pay for their mistake? This just doesnt seem right to me. I am still waiting on a call back from Lauren’s supervisor at GM customer service as well. This is my third car I purchased from this company and this is by far the worst experience I have ever had. I dont understand why a customer knows more information on this than their actual employees and now I have to pay for this?

My fuel system control module failed at about 90,000 km. Looked up the information on the web and found an outstanding recall for failed FSCM on my truck manufactured from June to August. My truck was made in June. Took the truck to the dealer, and was told my VIN number was 92 trucks before the recall began. Thats made on the same day or the day before, and my part failed the exact same way as described in the recall. My part was not covered, so GM charged me $900 for the repair. This was annoying, but they do have a legal leg to stand on, as theyre the ones who set the beginning of the recall, not us. VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because Ive been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then Ive also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say theres nothing wrong with the truck. Im at $400 for this problem, with no resolution.These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and Im forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.GM has built in faults that could reset on their own, but dont, and make you go to the dealer to pay plenty of money and fix what isnt broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.

I own a 2017 Equinox, with less than 65,000 miles on it, so out of warranty by mileage by less than 2,000 miles but by year covered until 2021. My car broke down on the highway, and after getting it to a Chevy dealership I was told that I need to completely replace my engine! I had been driving my car for a solid 30 minutes before my car broke down, with no warning lights, or indication that something was wrong. I receive the diagnostic reports every month and in the last report sent to me in January nothing indicated that something was wrong with my engine. The only reason I called GM to see what they could do was because I was not far out of my warranty, I had never had a single issue with my car or major work done, and till that point been very satisfied with GM. Since I was out of warranty by mileage GM refused to help cover the cost ($5,000 just for the engine and $2,400 service and labor), and that the best thing that could be offered was what the dealership offered which was $300 off, and a $250 mail and rebate! When I asked to speak to someone above a Senior advisor, they told me that no one is able to talk to a district manager, or regional manager since theyre traveling to dealerships all the time and dont have time to talk. So I just had to swallow the fact that I had to pay $7,400 out of pocket. I love my car, and when I got my car back I was so happy! BUT... I am fearful that as I continue to drive this car, or a GM product I am setting myself up for another massive expense. I will not be speaking highly of GM products and I will never be purchasing a GM product ever again. This is a large large large Corporation, and I did not go to customer service with a car that had 100,000+ miles or with a car that was 5+years old. I came to you with a 2-year-old car and with less than 65,000 miles on it and received no help, or even met half way! If anyone is looking for advice or on the fence about making a purchase of a GM car Do not go through with it.

I purchased my ‘16 Yukon in August of 2017 and by far this was the worst purchased I could’ve made. Since the day if purchase, I have to repair/replace the battery, motor mounts (~5 days after purchased), some plug for the transmission as the RPMs continuously revs up at highway speeds over 3000 rpms, several computer resets, the AC (2x), the weather strips around the door frame of the vehicle, fuel injection pump, and transmission. The truck often jerks forward while in low speeds almost causing me to rear end someone even while applying the brake. It seems as if I’m using an extensive amount of brake pressure as this truck is very unpredictable and unsafe. At times it has stuttered where it felt like I had no power while traffic causing vehicles to almost hit me. I’ve been told by the service department that they could not duplicate the issue. These concerns are very serious and definitely unsafe. It’s a shame that GM has taken the stance to ignore these issues.

I am an owner of a 2013 Cadillac XTS. This vehicle is the third Cadillac car/truck I have owned. I am reaching out to you regarding case **. Ive leased the car in November of 2012, during this time I have had a serious safety issue and major concern. The brakes have failed on 4 different times. I have taken it to the shop, different reasonings why, but no complete/real answer. At this time I do not feel safe and confident driving the vehicle. The dealership which has it now, doesnt want to keep the car, stating it may not sell after. I am trying to get in contact with the sale manager at Crown Cadillac in Watchung NJ. As I will guess they would want me to take the vehicle to New Jersey to turn in, not sure what difference it would make. As stated the car isnt safe for my family, myself and possibly causing a crash on the road. After a week, they reached back to me, stating there is nothing they can or will do for me and have a nice day. Customer service for a loyal buyer, I think not. I will never purchase and/or lease a Cadillac vehicle again.

Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certified - told GM has recalled earlier years, product development issue! Needs a RECALL and EXTENDED WARRANTY. Told cost is 2600.00.

This truck has been in the shop multiple times, the mirror failed and folded in while I was driving down the hi-way. They will not warranty it, the back up sensor did not work and I hit my bumper, they will not warranty it but thats how you know they are not working. You hit something as they say at the dealership. This truck is a 70,000 dollar paperweight. They do not stand behind their products at all. Its all junk. Ill definitely be buying a Ford.

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had me give them 500.00 to replace the wheels which I did. Got new wheels on, got home from dealership and looked the wheels over. To say the least they looked like **. I could see sand scratches all through the chrome and pit marks everywhere. I took them back to the dealership the next day and they said there was nothing they could do. Fast forward a year and 7 days and the chrome is peeling, and the tires wont hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, Ill never purchase another GMC product again. Its sad when you spend so much on these trucks that they wont replace something so simple and go back on the company that refurbished the wheels.

From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

I have a 2018 Chevy Traverse High Country and underneath the wheel fender skirt below happens to be a cheap fiber material that is starting to come down on the fifth day that I drove this vehicle and it will become a road hazard issue that needs to be addressed immediately. Which I think in my professional opinion it should have been a hard plastic that repels and prevents water intrusion and moisture from getting in the engine area department etc. Also for the tow hitch you have to remove the plastic panel in order to install a tow hitch that completely exposes the structure of the bumper which it looks awful. It should be a trim nicely around the tow hitch. Also you dont get any TVs nor USB MP3 configuration, the navigation is not accurate.

I purchased a 2013 Chevy avalanche. It has less than 12,000 miles on it. The frame has a rust issue. The wax dipped, undercoating is coming off. There has been a tsb issued by GM about this issue. I took it to my local dealer over 7 weeks ago. I have been around and around. I have also called GM consumer affairs several times. They are useless. The regional rep looked at pictures of my truck taken by the body shop manager at Harry Green Chevy. They called me and said they had a solution to bring my truck in on a Monday. I did and waited for a week, drove by dealer the following Sunday. I found my truck out behind the dealer unlocked and NO work had been done. They were suppose to dismantle the entire truck and powder coat the frame. The body shop manager said regional manager oked the work. After finally talking to the regional guy, I found the body shop manager was lying. I was told my truck would be fixed. But they did not know how or when. I was told they would call me on Monday. That was over a week and a half ago. I have heard nothing. The rust is so severe I do not feel safe in the truck. I do not want to put my family or my employees in the truck for the fear of failure. I expressed this concern to the body shop manager and regional manager Rich **, he said it was safe even though he had never seen my truck - only pictures of it. I need resolution ASAP. I told ** I need a vehicle to drive until he decides what the solution is. Because my family does not feel safe in the truck. He laughed and he refused the rental. How I was on the phone with ** and talking to the body shop manager. The conversation was getting heated. The owner of the dealership Mr Green was in the same room. Never asked what the issue was, how he help nothing. He was talking to contractor doing remodeling. He was even trying to talk over our conversation. This dealership does not represent GM very well. I have called the service manager 5 times, still have never heard a thing from him in the last 6 weeks. I have even went to dealer three time to talk to him - he is never around. His name Byrd. I need this issue resolved. I need a rental or a dealer loaner until they find a solution. Or just pay me the sticker price for my truck, I will go else where. Please respond.

As a GM Customer for over 12 years, I leased a Cadillac for 4 years and recently leased a 2021 XT6. As I contact Cadillac Novi, to schedule an appointment for my XT6 to come in for service. Due to hearing an unfamiliar noise when I’m accelerating. I was told by the Service Advisor that they have no vehicles for loaners due to the chip shortage. But furthermore I was told that I can go and rent a vehicle at Enterprise or whatever and then contact GM to see if I could be reimbursed. I asked the Service Advisor how come they can’t set me up with Enterprise or a rental company due to them not having vehicles. To make the matters worse, he tells me that it would take at least 5 days before the vehicle will even be diagnosed. As a frustrated customer I asked the Service Advisor as a customer who has a bumper to bumper warranty what if I don’t have the financial income to be able to rent a vehicle at this time. The Service Advisor had nothing to say.At this point it’s clear that GM - Cadillac has nothing in place for customers. It’s very sad and unacceptable on all levels. I’m very disappointed with GM and will not be going back. Having a Bumper to Bumper Warranty is useless and it shows that GM do not honor their product. Anytime a customer have to come out of pocket when they purchased a new vehicle for a peace of mind is unacceptable. The fact that a customer have to call and go through the process of GM lack of production is this chip it seems as it’s a fallback with them. I’m so disappointed and will not be a continue customer. The Service Advisor gave me a phone number that after the prompts it just rings and rings. Then another number that after you press the prompt to #1 it goes to talk to text.

In March 2014, I leased a Silverado double cab. No issues, truck running great. About 6 to 7 months into the lease, I started getting lights concerning the Trac Stabilizer system coming on. This came on with normal driving conditions (no wet roads or extra gravel on them). This came on a few times at first. Took it to the dealership (SeaCoast Chevrolet in Neptune, New Jersey). They could not duplicate the issue, so they gave me the truck back. Have been back 3 more times since then and still no resolution. This last time, truck stalled turning into a parking spot and the cruise control disengaged for no reason while I was doing 75 mph. This is dangerous and a major safety issue. It is now at the dealership and still have not been able to replicate the issue or come up with a solution. GM has been notified. The district manager (David **) has been involved. Have been told by many people at the dealership that they would call me back. No return calls. I have had to call them for answers. They are refusing to do anything extra besides wasting my time having make numerous trips to the dealership for repairs. They cannot perform along with major safety issues with the truck. On top of that, having to take time away from my work to do this. Extremely poor customer service on their part. Will not deal with them again once the lease is over. Handing in the keys and walking away never to return!!

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

We had to take our Buick in due to a leak in the sun roof. GM informed us that that is not covered under warranty. They stated the sun roof is not water tight. It is designed to have some water penetrate where it is collected in a channel and drained. The problem with our leak was that the drains were plugged by the material that landed on the roof and flowed into the drain channels with the water. Since it was foreign material clogging the drain and not a manufacturing defect it is not a warranty item on our car with 13,000 miles. Who knew that a roof was not water tight and cannot be allowed to get dirt or seed pods on it or it might leak. My dealer has stepped up to handle it but not GM as of yet. I have call my 2nd level customer service rep 12 times over 24 hrs and just get voicemail saying my call is important and they will call me back asap. GM has 2 things broken, 1 is obviously a poorly designed sun roof, the other is something you can only laughably call customer service.

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford.

I have a 2018 Chevy Trax awd. On 8/4/21 my engine died. We assume as they really havent told us yet what is wrong. We had the car towed to our dealer Outten Chevy in Hamburg PA. Immediately they started coming up with reasons to void the 5 year, 60,000 mile power train warranty. They have used several excuses from wrong oil filter installed even though according to websites it was the right one, to low oil even though it was fine until the incident and then started leaking oil on way to dealer on a flatbed. It is now 11/15/21. More than 3 months and my car is sitting at the dealership and we are yet to hear from GMAC. We have sent them a certified letter, when we call we leave voicemails and cannot get ahold of anyone.The dealership told us the tube to the turbo melted but would not say if that caused the engine issue. They offered to replace it at a cost to us but said may not fix the issue. Sounds like a flaw to me but GMAC is not recognizing this or covering under their warranty. How can a 3.5 year old car engine blow when we maintained it and was driven with care. I cannot believe that we are having this much trouble for a company to stand behind their product. Not only is the dealership doing nothing but GMAC doesnt seem to want to do anything either. I work two jobs and have had to rely on friends and family to borrow cars as they could not even provide a loaner car to me. I am still paying payments and insurance on a vehicle that has been sitting on a dealers lot still waiting to be diagnosed because they are not looking into it since they cant seem to get it covered under the warranty.What is wrong with this world with businesses not standing behind their products and doing the right thing. We come from a long list of Chevy/gmac owned vehicles from a 41 chevy coupe to a 2020 Gmac Denali and numerous in between and never ever have had an issue like this. I simply cannot believe it, but it is causing us to rethink about buy Chevy/gmac. I know I read reviews and I hope that this may help someone else in the future when considering to buy a Chevy/gmac be careful cause they may not stand behind their product. As for me, I will be continuing my fight for them to do whats right and fix my car.

We purchased a new GMC Terrain Auto 2011 and a 2011 Chevrolet Cruze in November 2011. We had trouble with 2011 GMC Terrain, 6 speed transmission, not shifting properly and getting only 24mpg on the highway and 22 around town. This was reported to GM Head Quarters in February 2012 and GM complaint people called me several times, but they tried to convince me that I expected too much. I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time. They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

I purchased a 2018 Escalade August 2 2019, car had 25000 mi on it. Had to bring it back to dealer 1 week for a coolant leak. They replaced radiator. 1000mi later after going on a 1050mi trip the transfer case failed..Car has been sitting at dealer for 1 month because of strike. I had 99 Suburban for 19 years, original radiator & transfer case. LAST GM CAR.

This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

I am a service manager for a large landscaping company. We have 41 one ton Chevy trucks with 6.0L motors in them. The first year I was here, we have replaced 12 manifolds, bolts and gaskets. I have contacted the dealership GM directly and have been told by them several times that GM has no intentions in fixing or refunding the money for parts, labor, etc. I have talked with several other companies that use the same trucks. They have had the same problem with the same answer. Altogether, we have over Chevy trucks from 3/4 to 1 ton trucks. All I can say is Ford will be getting our business from here on out!

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.Working as a supplier for many years GM finds any defect products from a supplier they put them on third party inspection at the suppliers cost even if it puts them out of business. This is in stark contrast to Honda for example who send their best engineers from the company to help solve any issues with no cost to the supplier. Tried to find a place on the GM website to ask this but guess they did not provide that so people would not see their lack of quality control.

2008 gmc denali radio control tire censor. What a stupid total waste of money. Cost me another 300.00 to get the stupid aluminum junk parts replaced. I never seen such a total stupid unnecessary device in my life. I had one tire worked on 3 times and they found nothing wrong but it still leaked. Most tire dealers drop the nut off the sensor and let it drop into the tire not wanting to tell you it cost another $80.00 a tire to fix the problem the junk sensor. I happen to get an honest dealer and explained the stupid engineering retarded situation. Thanks for the stupid extra expense. I grew up when a car had an ignition switch and an oil gauge and was happy. I own a tire gauge and can see a low tire that does not cost an extra $300.00 from my social security.I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. After a short time I began to notice a vibration in the truck. When traveling between 45 mph and 55 mph and more so when traveling between 65 mph and 75 mph. The vibration is noticeable as the water bottle in the center council shakes and the hood and rear view mirror vibrate. This is a new truck, currently less than 6,000 miles. I am a long time GM owner, have purchased somewhere around 15 new GM vehicles and owned at least another 5 used vehicles. I am 54 years old and consider myself to be a long and faithful GM customer. This very well may change in the near future.I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed. I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it. Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesnt need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

I have a 2014 GMC Terrain. I was heading to Cooperstown NY with my 15 year old son for a baseball tournament. I was driving at 70 mph on I87 in the passing lane in a driving rainstorm. I put my wipers on high and they quit working! I got myself to the breakdown lane (SCARY). I tried a couple things to fix the situation but it didnt work so the rain let up and I followed a friend 5 miles to the nearest GMC dealer. There they told me the wiper transmission broke and it would cost 450.00. so I am vulnerable position so I had to paid and had to move on! Now when I got back from my trip I researched my issue and went to dealer that I bought my car and no one could help me (no recalls and my mileage was too high (67000)). I didnt realize that I had my wipers on for 67000 miles?? This part is not a serviceable part and also how many miles have I really used those wipers?I am more disappointed in GM CUSTOMER SERVICE in how they are handling this. They do not understand the magnitude of the situation! I researched this and in 2013 GM recalled the same things and in Canada GM recalled 2010-2017 Terrain for the same part number and issue. And also my Terrain was mfg in CANADA but once it is driving in the US it is not covered under the recall of Canada! I was looking for complete payment of 450.00. GM CUSTOMER SERVICE DOES NOT REALIZE THAT A LIFE COULD OF BEEN LOST AND 450.00 IS NOTHING COMPARED TO THAT!!!

Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.

I wanted a taller vehicle and I like the 2003 GMC Envoy. I am tall and I really enjoy how easy it is to get in and out of. I also liked the price they were asking for it. I also favor GMC automobiles, I know they are dependable. This is the first SUV that have ever owned and I love it! I highly recommend this type of vehicle. I like the way it drives, the color and it isnt bad on gas. I also like the fact my heat blows hot as soon as I start my GMC. But I would make the leather seats heated. I have interior lights on floor in both front and back.

We bought a 2020 Chevy 3500 and we have nothing but issues the day we bought it. Been in shop 10 times over injectors, it’s in the shop as I’m writing this review!! Chevy will not help us at all. The truck has set in shop for 2 months of its life and we brought it in October so do the math. Now we have tried trading the truck off and no dealership wants the truck because of the service history. We use this truck for work and when truck is setting we aren’t making money, the truck has cost us thousands and we can even get a we a sorry from GM. This last Diesel truck we will ever buy from Chevy and this is a far warning to anyone that’s thinking on buying a Chevy pickup.

For years, I have noticed that approximately 80-90% of all personal vehicles on the roads, which have either a headlight or a taillight nonfunctioning, are General Motors products. Im just wondering if this chronic problem has been reported to you before.

I have an 2014 XTS Cadillac with 54000 miles. The transmission gave out with such low mileage. My warranty had expired 10 days prior to this happening. My mechanic bought a new transmission from GM dealership and was programmed by GM Representative. I called GM headquarters seeking for at least to help pay for the transmission not the labor since I realize it was installed by third party. I spoke with senior representatives, directors of customer service and even customer service to resolve issue when I complained to Better Business Services. They did not care that the car had only 54000 miles. They refused to even pay a portion of it. I will never buy a GM car! Nor will anyone in the my family. They showed such disservice to GM customer. What transmission gives out 54000 miles. Never again GM. I will only make displeasing comments about GM.

Bought this 2014 Malibu. So far, it stinks. Gas gauge dont work right. Not dealers fault. Been back two times, cant find nothing wrong. Gauge is a piece of ** and it already lost 16,000 trade value. Has anyone else had problem with gas gauge?

I own a 2012 GMC Terrain that is covered by a GMPP. The vehicle is 5 years old and has 28K miles on it. I noticed some mold growing in the carpet. The cause turned out to be a broken drain tube in the sunroof. The GMPP is a bumper to bumper coverage not covering maintenance items or wearables. This part is neither, yet GM refuses to warrant the repair in any way. Anyone who purchases a GM product has rocks in their head. This is my last GM product.

I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing but problems out of this car since Ive had it. I ask if they could do an even trade, they said no. I paid 13000.00 for this car and to this day I still have problems with this car. I will never buy from this dealership again. I will go somewhere else before I ever go there again.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first sight. A few weeks after purchase, notice that the transmission would jerk at certain miles per hour, and fluctuate at certain speeds and when the cruise control is engaged, it fluctuates also hmmmm... So I called GM in April of 2012, had them look up my warranty and they said I was in luck. My power train was still in effect WOW. Was so happy to hear that so I took my car to the local Saturn Cadillac hummer dealership which also was owned by GM back then. They kept my car overnight and have me a rental. I was so happy.Called them up the next afternoon, car wasnt ready. Called them the next morning, they told me they didnt see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasnt satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesnt know whats wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didnt want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, thats 3 working days. Ive had enough. I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they dont repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? Im gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Cant put order number, dont know which one to put got like three of them.

The transmission should have been recalled. The wave plates break in it and it is junk. I have to replace ours and it costs a lot of money. For people on a fixed income this is very expensive. GM knew about this problem. The car was slipping out of gear while driving and my wife barely made it to her destination. So then the car was stuck 45 miles from my home and I had to get it towed back to where we lived. The mechanic said that this should have been a recall even. What makes me mad is that tax payers bailed out GM and then the company does stuff like this at our expense. The engine is good though because it is made by Honda.

GM does not treat customers fairly. My husband and I bought a 2004 Pontiac used but in great condition. We owned the car for less than 6 months. One morning on my husbands way to work, it went up in flames. Fortunately, my husband managed to get out alive. Two days after it caught on fire, we received a recall notice in the mail. Guess what? The recall was for possible engine fires caused by oil leak onto the manifold. After starting a claim with GM, and being told to keep the vehicle in storage so they can have an inspector come inspect the vehicle, they decided to make us an offer for the vehicle more than three months later. The offer was for less than half of the vehicles worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!

2015 Yukon rims peeling so bad, theyre not holding air and cant be balanced. Tried to resolve issue with dealer and customer care and finally a manager with customer care, she was rude, unhelpful. Ive always driving GM. Its disgusting how they treat loyal customers, I filed a complained with BBB and I encourage anyone with the same, because it is a safety issue.

2016 Chevy Colorado with 36,000 miles needs new fuel pipe. Vehicle has been in repair shop since December 21. Several calls to customer service where they claim to have escalated the matter up the ladder but no results. GM can’t even give us an ETA on the needed part. Renting a means of transportation for an undetermined amount of time is unacceptable! Nobody has even attempted to offer a resolution. We will never buy another GM product!

I purchased a 2013 GMC Sierra new and always had the truck serviced at the selling dealer. Last Oct. my drivers side door handle came off in my hand. This has never happened to me with any vehicle I ever owned, and I have owned many. Colonial GMC in Charlottesville, Va. was my selling dealer so I went there and requested it be replaced under the extended warranty that I purchased good for 100,000 miles. Was told it wasnt covered under that warranty and had to pay to have it replaced. Bill was in excess of $300. Ok, paid and moved on.4 months later another door handle broke off on the rear door and was even being used much. Thinking this was an unusual I researched this problem and to my surprise realized these door handles have been breaking on Silverados and Sierras routinely, but to date GM has not had a recall or a TSP for this problem. Contacted GM and they told me I would receive a callback to resolve the issue. 3 days later I got a call from the dealer telling me I was out of luck, they would not do anything unless I paid the full price. Ok, I thought, I paid $63000 for a truck and they wont help with a door handle. I bought and $40 to install it. Bottom line is I will go back to buying a Ford or Dodge, had good service from them. Done with GM for a $17 door handle.

Hello! I own a 1997 Park avenue with 2 front broken seat belts! They are quite literally falling apart! Plastic pieces have broken off, the drivers side belt wont retract and the passenger belt doesnt lock. I took it to the dealership for recall replacements and they told me that they were replaced already by the previous owner. I find this incredulous considering I have own a Lasabre as well as another Park avenue and never had any issues and they were both older vehicles. The cost for replacement is $350/belt and I have no assurance that the replacements arent just like the ones I have. GM is losing a LIFETIME Buyer in me!Of course they are trying to lose the stodgy old man image according to the news...

I have gotten a 2012 GMC Terrain in May 2012. I had been driving it since and I had brought it back for service three times. My MPG had been dropping from 10-20mpg and I only drive about .7 miles and it drops to 15mpg. My car shut off a couple of times when I drove it after I auto-started it (which every other car my family own this never happen). I told the service department and dealership, and showed the picture of my car. They said there is no problem but they never showed me any reading on the scan test they did. My car pulls and shacks every time you fill it up. Also, when you drive on the highway and at 400 RPM, it gets stuck between 400-500 RPM. The major thing is its all controlled by a computer which turns my airbags on in the passenger seat when I have my hand across the middle of the seat without touching it. I only have 1980 miles on my car. I called GMC itself up and they said they cant do anything because service said no problem with car. The paperwork they gave said between 16 City and 23 Highway mpg but my car reads only 9.9mpg which doesnt meet what the law says on my car or what my paperwork state on the car. Also, I had two gallons left and my gas light never turns on. But two weeks ago, I had four gallons left and the light turned on.

Horrible service, will never own another GM motor. I own 1 now and has been in the shop over 6 times. No one will return my phone call, GM will lose connection when Im on the phone and never return my call. Ive left over 3 voicemails. Terrible dealership too!

I purchased a used 2010 Traverse from Peruzzi GMC. When I test drove it, it was fine. We go to leave the dealer with the vehicle and the check engine light was on! The salesman tells me, oh its probably just a gas cap, drive it and it will go away. I refused to take the vehicle without having something in writing. Good thing because we left and the light never went off. A few days later I had my wife bring it back and the code was for the timing chain! Dealer had no choice but to replace it being as I had it in writing although they act like they did us a favor...Apparently they changed the chains and never bothered changing the oil which had bits and pieces of debris from failing pieces in it. Not even 4,500 miles after purchasing the engine seized without any warning with my wife and 4 kids in the car on our way home. GM denied any responsibility and only went to the shop to try and find reasons as to why they wouldnt help. The service manager told me the motor failed because I didnt change the oil. Mind you, when replacing the chain the dealer should have changed the oil and didnt... Even still, the manual says to change it according to the light or if it has gone 1 year. Neither situations occurred. The oil life was still at 74%. I ended up paying $6500 out of pocket to have the motor replaced. Then a fuel injector fails and renders the vehicle un-drivable 4 miles after getting a new motor. Then the A/C stopped working. Only hot air. Dealer tells me its probably the evaporator which is behind the dash and is another few thousand to fix! After some diagnostic and research I found it to be the blend door actuator, a $50 piece and 30 minutes of my time. Huge difference and Im not the GM mechanic... THEN a coil pack goes bad. Need to remove the intake plenum to get to it. Another $330. Few days later, CEL AGAIN! Now its the catalytic converter and the dealer wants THOUSANDS to fix! The rear wiper stopped working, had to replace 2 front speakers. Since the purchase, I have spent just as much money fixing it as the vehicle cost me. GM takes no responsibility since I refused the extended warranty through some 3rd party company which Ive dealt with before and denied every claim submitted. Its a joke. GM and Chevrolet should be ashamed as a company with these products representing them. Ive owned 17 cars in my time and this is by far the WORST vehicle I have every purchased. Worse than my BMW 745Li which is one of its most problematic vehicles! I will NEVER purchase another Chevy and will recommend any and everyone to do the same. They produce junk vehicles with junk parts and force the consumer to pay for their cut corners! While enduring all of these issues Ive done a lot of research and come to the conclusion that most people who own these vehicles experience these problems which SHOULD lead to a class action suit. Even the re-manufacturing company where I purchased my motor said that motor is their top seller. They move more of those 3.6L v6 motors for GM than all others combined!

It was the most painful experience. Not only are the representatives unprofessional they are pathetic liars. GM does not stand behind their product. I just had my motor rebuilt due to a manufacturer defect and poor engine design. My car is less than 3 yrs old with less than 50k miles. All scheduled maintenance has been preformed. They should be ashamed at how they treat their loyal customers. They claim that repairs are necessary, well thats an understatement. Nothing but the run around with everyone at GM giving you a different excuse at the horrible quality of their product. Complaints fall on deaf ears & trying to get the senior adviser ** to actually call you back was the icing on the cake. She has to be the utmost unprofessional person I have yet to talk to. Filed complaint on 3/4 & its the 16th still nothing. Unfortunate circumstances and even more unfortunate behavior from GM. Pathetic!!

I purchased an extended warranty directly from GM, a Platinum warranty that was supposed to be bumper to bumper coverage at the cost of $3400 for my 2013 Chevy Avalanche. I did have to have 1 air shock and compressor replaced but I always replaced shocks in pairs but GM said no way. Then my dash started to crack and that was turned down as GM said this was a cosmetic item and it does NOT cover cosmetic items. Well after buying or leasing 6 vehicles from this same dealer in 6 years I sold the Avalanche and bought me a Ram pickup truck. That’s how GM treats its customers after 35 plus years of owning GM vehicles.

My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

I bought my 2013 Malibu in 2014 with 30,000 miles on it. While still under warranty I had ALL 4 hub bearings go bad which were NOT covered under warranty although a known issue. I had to replace camshaft actuator and exhaust manifold sensor. At the time they were also not covered but NOW there is a recall. Now with 109,000 miles I am replacing timing chain and ALL internal parts like guides and tensioners. $2100 job not covered and GM stated on recorded call that it is out of warranty and has too many miles. They also stated that this is not a known issue (although I was told otherwise by GM service tech) and I should consider replacing the engine at a cost of $3900! GM will do NOTHING to assist in repair costs and will NEVER take responsibility for selling crap cars to who USE TO BE loyal owners. I guarantee you my next car in 5 months will be a Honda. Hey GM execs... I hope you go belly up and cant find a job and wind up on welfare as punishment for taking advantage of buyers who DEPEND on their car and the company they buy it from.

2015 Chevrolet Silverado 2500 Z71. Since the vehicle was picked up at the dealer, the truck was pulling to the right. Not drifting, it was pulling. Wasted time out of my day and brought it back to the dealer. They aligned the front end. When picked up it was still pulling to the right. I decided to bring it to a dealer closer to my office and they aligned the front end again and rotated the tires. Lo and behold, still pulling. I dropped it off again and they adjusted the steering sensor and rotated the tires from left to right. Still pulling. I called GM and after being on hold for over 45 minutes they told me they would look into it. 4 days later they called me and said it might be the tires and they are not covered under warranty that I would have to contact Goodyear. I have no idea what to do next. My advice: STAY AWAY FROM GM PRODUCTS. THEY DONT CARE ONE BIT ABOUT THEIR PRODUCTS OR CUSTOMERS.

We purchased a GMC Canyon, the contract was incorrect per our original agreement. I have proof of the original agreement, I took a picture of it. We were kept until right before closing and encouraged to sign without looking at any of the contract. We were taken advantage of over 5000 dollars. I have went into GM three times and called at least 8 times. Every time I am promised management will return my call. To date they have not called.

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

Calling GM customer service is a waste of time and effort. Little to nothing is accomplished describes their service, not to mention the misinformation and poor, poor customer care. Better to file a formal complaint with the FTC. People who buy GM vehicles beware. There is relatively zero customer service, from the GM perspective. Consumers deserve better.

Contacted Smail GMC in Greensburg, PA. to have gooseneck hitch installed on my wifes brand-new GMC 3500hd she purchased from Laura GMC, and Smail GMC would only install hitch if we purchased truck from them. Little frustrating, we have supported General Motors and are children of a GM manufacturing family.

I bought a 2014 GMC truck with thirty one thousand miles and I drove it for three years to eighty four thousand miles and my family and I went for a road trip to Vegas Nevada and we were driving on a parking lot around 5 miles an hour and for no reason the motor broke down and Chevy wouldn’t honor the warranty. It cost me 10,000 dollars to get it fix at Fairway Chevrolet in Vegas and they didn’t do a good job. Now I have a check engine light on. Now a local dealer wants 1700 dollars to fix it. So I’m really mad at General Motors.

I took my 2015 GMC Terrain Denali Edition (Carport kept - excellent condition) to my local GMC dealer for service. My windshield wipers totally failed during a thunderstorm on a dark backroad at night. But for the Grace of God I wasnt hurt or killed - I had to figure out how to find a pull-off to address the problem. I took it in for service repair to my GMC shop and explained the problem - and also noted that wiper failure is a current problem with other year groups and models.I received a call that the wiper transmission failed - but due to it not being under recall I will be charged $351. I told them that it is absolutely unacceptable. Wiper transmissions should not fail at 85K miles - considering that I never experienced this type of problem before and have owned high mileage vehicles. They told me they had no power to do anything. I called GMC customer service and they claim they have no power to defer charges. Nonsense. I am lucky that I was not hurt or killed based upon their defective part. Further, GM was bailed out by my tax dollars because they are too big to fail. Well, my windshield wiper transmission was too important to fail, and it still did.

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. Ive owned vehicles with 200,000 miles and Ive never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I dont feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didnt have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

Sum it up, I traded in my 08 Infiniti. Purchased a certified used 2015 Cadillac XTS 33,000 miles. Lets just say 2 years later, 62,320 I have spent OVER $9,200!!! Both headlights and ballast, taillight = $3675, then while on a family road trip, the rear compressor decided to give up with no warning! Dropping the back of the car basically to the ground while going 70 miles an hour! Then the same week had to replace the front struts and mounts?? Not even including all of the nuisance system updates all over 150 bucks!! Come to find out my neighbor had the same problems but traded his! These cars are beautiful but they cut corners in quality!! Hence why you dont see any CT6s on the road and why Cadillacs product is deteriorating every year! Wish I would have known before my nightmare!

Car was purchased new less than 6 years ago, less than 66,000 on it. Have had oil consumption issues. Three weeks ago, check engine, StabiliTrak, and loss of engine power lights started coming on while idling at stop signs and lights and experiencing stalls at same stop signs and lights. Husband checked and even though the check oil light was not on, there was virtually no oil in the car, added 2 quarts. Took car in for service. Dealer said it was a stretched timing chain and fuel pump needed to be replaced. Take home and return the following Monday when parts are in. When they went to do the service, engine was found to have lots of metal in it and needed to be replaced at our cost as warranty is out. Dealer offered no other options.GM says they can offer no assistance as the engine was not torn down. Dealer then offered a 10% discount on labor. The engine is still costing me $3,900 plus tax etc. I am appalled that GM is making me pay as this the car was regularly serviced. An engine should not fail at less than 66,000. Customer service has pretty much said suck it up. We will never purchase GM again. Four of our last 6 vehicles have been GM cars and I feel really stupid that we purchased a 2015 Chevy Equinox for our childrens use last year.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

I bought the car used with only 7000 miles on it in May of 2010. This car is a 2010 Chevrolet HHR. This car has been a NIGHTMARE to own. It has been the most expensive car to date that I have ever had to repair. Right out of the gate, the car had turn signal issues where it would not shut off. They repaired. Then it was the front wheel bearings which ironically they do not consider to be part of the Drive Train Warranty so I replaced both of these out of pocket. The car immediately afterwards required 2 new rear shocks at 40 thousand miles and then the front struts replaced again out of pocket at 45 thousand.Front discs needed replaced because they put in soft metal for the brake discs. Driving down the road, the car was fine, get to a red light and the car start sputtering and jumping and acting like it was going to die. Take it in and the dealership tells me that the codes state that they have to replace all the cam shaft sensors in the car since they have no way to diagnose which one is going bad and it was going to cost me 600 to do the work with 4 hours labor. Went online and lo and behold there is a video on just this issue and how to fix it. I bought the parts for $152.00 and 20 minutes under the hood closed it and started my car, Voila fixed. Why was it 600 dollars to fix with 4 hours labor when a peon like me can do it in 20 minutes. I can tell you why GM has to pay for the RECALLS somehow. I then one day went out to my car started it up and heard a loud bang and then the front end started jumping up and down. The cooling fan came on when I turned on the AC and broke a blade off. Again the dealership wanted almost 500.00 dollars to replace. Went to the trusted internet and there is the repair on video. Bought the cooling fan for 70 bucks and 1 hour of my time later, I had the old one out and new one in. The power window switches have gone out. The speakers on the radio come in and out whenever they want to work. Next thing that went out on, the car the Fuel Lines. Drove home and smelled gas, kept smelling it off and on for several weeks before it finally became evident that it was happening as it was running down my carport and eating the paint off the drive. I told the dealership and guess what? DING DING DING, 780 dollars to repair, not trusting myself with this repair. I contacted my mechanic that quoted me 360 dollars to fix and told me yep, just had another one of those cars in here for the same thing with the same car. He stated that Chevrolet is aware of this and has put out a bulletin on it. Really, you have these cars going down the road as a potential fireball and all you do is put out a bulletin. Just got the car back from GM last night with a repair bill of 1,707 dollars. The car on Saturday 12/12/15 started off with the ESC (Electronic Stability Control) light went off and the front end started groaning and vibrating, I got the car off the highway and shut it off, waited about 15 minutes and started it back up. No Light on so I decided I need to turn around and go home. The check engine light came on and the car lost power and at 60 going down the highway, was running at 5 thousand RPM.I finally limped into the driveway and do research and there are THOUSANDS of these complaints. I take it to GM Dealership with the codes that it was throwing. They call me later that day. The transmission solenoids had gone out and that the wiring harness inside the transmission had start a small leak inside it which most likely was the reason it shorted out the solenoids again. This took them dropping the transmission out of the car and replacing all this. Disgusting, absolutely disgusting the way GM is, they do not care about you or that car you bought. You are a sucker when you buy their product. Now we have not even touched the recalls. This car has gone through 3 ignition switches and a Power Steering motor and an Air Bag recall (not Takata related) they just exploded on their own.I have filed complaint after complaint after complaint to GM to only have them ignored for 2 years. What got them jumping was a complaint to The Better Business Bureau. I spoke to Mary at GM Disputes and took them 4 days to decide that they wanted to give me $1,500 dollar Gift Cert for a New GM Car she called it a Customer Loyalty Certificate. Told her that was very unacceptable that there was no Customer Loyalty when GM Shows no loyalty to their customers. I will see what I can do by contacting a lawyer. This car is the WORST thing to come from Detroit and that is to include the Studabaker because Im sure as ** would take a Studebaker over this car.

I brought my 2014 Chevy cruze with less than 8000 miles into the lake Elsinore Chevy dealership service department 31201 auto center drive 9/3/14. I had recently picked up my vehicle from the same service department for a drive train recall. My cruze had been in the service department for roughly 10 weeks and it was shortly after picking it up, experiencing extreme symptoms. Excessive down shifting accompanied with vibration and power failure. A week later I was called and asked to pick up my cruze. I was told the issues could not be identified, addressed and or resolved. That I needed to continue driving until symptoms became more severe. Being uncomfortable driving vehicle in said condition, I contacted GM via email and phone pleading for assistance. After lengthy discussions and numerous denials for relief, it was insisted upon me that I pick up my vehicle. Prior to taking possession on 10/25/14, I opened a claim with GM # ** . Less than a week later on 10/31/14, my vehicle was totaled in a collision. Just as I was experiencing the very symptoms for which my cruze was in service, I could not stop or get out of the way of the brake lights in front of me. On 11/1/14 after contacting my insurance, I contacted GM via phone and email seeking temporary transportation relief while we figure this out. After lengthy discussion and numerous denials for assistance and or relief, I am on my own and left high and dry by GM. To date, I am without a vehicle and cannot generate income. My insurance cannot pay off due to an ongoing investigation. Banks will not back me for an auto loan until my current loan is paid off. As a customer, GM has refused to assist me get into a new vehicle and apparently is content watching me go down financially.DEC. 24, 2014 UPDATE: I am currently seeking legal representation in regards to my previous review about GM. I have documentation detailing their refusal to assist my concerns and forcing me to drive an unsafe vehicle resulting in a collision that totaled my vehicle on 10/31/14. As I stated previously, I dropped off my car with less than 8000 miles at the Lake Elsinore Chevy service department after experiencing complete power failure. My 2014 Chevy Cruze had just recently been in service for 10 weeks for a drive train recall and I had only driven it a short time before experiencing negative symptoms such as excessive vibration and sporadic down shifting escalating to complete power failure. I bought this car in January 2014 and it has been in service for a longer period than in my own drive way. Service tells me they cannot identify the issues and that I need to drive the car further until the symptoms become more severe and to pick up the car. Prior to picking up my car I called GM telling them that the car was unsafe and pleaded for assistance. After two weeks of being assigned to three different case managers it was insisted upon me that I pick up my vehicle and was referred to the advice of the service department. Less than a week later on my way home from work I experienced power failure and slammed into brake lights in front of me. The next day after contacting my insurance company I contacted GM seeking assistance and transportation relief. To date GM has offered no assistance and/or relief and I am stuck with a deductible and no transportation. Prior to picking up my 2014 Cruze and prior to the collision I opened a case with GM of objection #**. As I stated I have documentation of all described and am seeking legal representation to file a negligence case against the dealer and service department and a product liability case against GM. I have not worked and/or generated income since the collision due to lack of transportation. GM has been made aware of my situation and politely refuse to assist me as a customer in any form. After attempting and failing at diplomatic resolution with GM, no choice but to write reviews and let the public know whats going on here. After driving a new car with full coverage insurance, is it really possible to go all the way down financially after a collision because the responsible party refuses to step up and have your back?

I bought a brand new Chevy Traverse LTZ in 2012. By 2014, I started having issues with the navigation. Fast forward to the end of 2017, and I have 8 officially documented cases of the dealership and I going rounds with GM trying to fix the same issue. This does not include extra trips I made to the dealership with hopes of rectifying the issue. Aside from when the navigation DID work, and would send me off the highway for no reason, just to get back on the highway, or not showing me on any road when I clearly was, or street names not coming up in older neighborhoods, or turning me on streets that didnt exist... The entire system is now inoperable. I get an error on the screen that either says, Map Disc Error, Disc Check in Progress, or Disc Error, to name a few.Most of the time you cant push any buttons on the screen because they dont work, or you cant turn the navigation screen on at all. I had 2 CDs eaten by bad radios too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new diagnostic. I have had my vehicles radio replaced 3 times and the map disc replaced 4 times.Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesnt know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, Go to the dealership. We need a new diagnostic. They dont have a diagnostic from any of my other visits because the dealership doesnt have the correct equipment to test something like this; Its GM parts... They dont make parts. Its a problem with a system or software or something they dont know anything about. But GM also states they cant use any of my previous other diagnostics because the error code could have possibly changed by now. They also cant tell me if it had changed in the 3 years Ive been dealing with this. Ive tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THATS their resolution to the issues. They cant tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this. Ive demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I dont have to deal with the map discs... But I cant get anywhere since everything reverts back to, go to the dealership for a new diagnostic. I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I dont think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who cant find the address). Next steps in the process are getting my own attorneys if I dont hear from the ConsumerAffairs attorneys first.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

2008 GMC Envoy - electrical issues, transmissions, stable link system, check previous surveys, & complaints. Roomy, comfortable, fuel pump, filters, issues, fuel consumption.

Please all 2016 2018 Chevy Malibu owners please do not drive that car. Reduced power motor is a very dangerous situation. GM is not listen. Please people do not drive a car. I just barely made it out alive when it happened to me. Run down the row with 80,000 pounds behind me. No way off the highway but to run down to the ditch.

I have a problem. I tried ordering parts from your GM dealers around me - the recall that’s on my car. Hell I was going to have it fixed. They wouldnt have to. My 2006 Chevy Cobalt just quit running on me on my way to work. If you could get them to get the part, I will have it fixed cause Im still paying for it and I cant let it sit. I called Corbin KY and LaFollette Tenn. That’s closer to me cause I gotta work.

2014 Chevy Captiva key stuck in ignition. My key cannot be removed from the ignition of my car when it is in park due to the same engineering defect addressed by GMs special coverage adjustment which covers millions and millions of cars - not including mine. It is costing me $1100.00 in parts and labor to fix this issue which has drained my battery and left me stranded on many occasions. I should not have to pay for GMs ignition design defect. GM should be held accountable for ANY of its vehicles exhibiting ignition and shifting defects, as it is already well known for causing deadly accidents due to engineering oversights. I am hoping to receive cash assistance from Chevy to cover the labor.

We got a 2008 Pontiac Grand Prix in Aug. of 2009 from a dealer, not a GM dealer. It had 36,000 miles. We took a trip over to Ohio overnight, checked into the hotel, got dress to go check out their Casino. As we was driving on the hwy the car lost all power, had a warranty on it. Got in touch with the warranty company and they told us that we had to take it to a GM dealer for repairs, so we had it towed to one that night. We got up the next morning called the dealer to let them know what was going on. They called the warranty company to let them know the issue with the car. At that time the warranty company told the dealer it wasnt covered.I got in touch with the lease company to see if they could get the problem taken care. NOT. Come to find out the the Ignition Control Module and Coil Pick went out. We had to pay $706.00 for repair. Now since GM have recalls on the ignition switch I said let me find out about this issue we had, they are telling me that not all 2008 Pontiac Grand Prix are in the recalls. They also stated that if the car over 100,000 miles on it that they dont pay for any repairs and recalls so I told the lady at GM @866-790-5600 that I would be speaking with an attorney about taking them to small claims. She told me that the call has been ended because I said to her that I will be talking with one about this issue. Also we have issues with our brakes, airbags, power steering, and lights.

It is pretty bad when you have been to the service department so many times they know you by name. Started with cam shafts sensor then it was rear main seal then gas leak. Next visit was pistons rods water pump timing chain, and minors between. The service dept at McDaniel Motors have been great. Other than they had my car so long I had to take back my loaner and get another one. I am not happy with this vehicle (2012 Equinox). If someone would have told me this vehicle is known to use a lot of oil I would not have purchased it. I paid a high price for this vehicle I expect it to stand up to its price. Has not happened.

Chevy Corsa 1.4i, vehicle not repaired properly - I bought a brand new vehicle. Three days later, I contacted the dealer and reported a faulty air con. I straightaway asked for a new car and was told that it has to be repaired and that it was the air con unit box in the dashboard. After a month and a half, I was told my car is ready for collection. On inspection, my fuse box cover was damaged and was replaced by a demo vehicle. The front of my bumper was damaged and had to go to the panel beaters for a re-spray after one of the workshop guys (unprofessional) try to touch it up with paint, causing more damage. After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

I leased a 2012 GMC Terrain back in 2012.. It is 30 month lease. I recently sustained a medical problem with a year left on the lease.. I cannot drive anymore and sought to turn in the vehicle early as I cannot drive it. Balance owed on lease was/is not an issue.. what I was told by leasing affiliate--ALLY Auto... I would have to retain the vehicle for the duration of the lease period and carry full coverage with insurance for the duration of lease even though I cannot drive and my license has been placed on hold by State DMV. My complaint here is based upon the fact that the vehicle will be stored on my property, not being driven for over a year (I am a retired senior living alone) and I will be forced to pay over $2,000 in insurance premiums just so the lease calendar can expire as they will not allow me to turn in the vehicle now. I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it wont be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

I am writing to complain about Ed Morse Buick GMC Mazda Autoplaza 10133 US Highway 19 Port Richey, FL 34668 727-862-5411. My 81-year-old mother purchased her Buick from the dealership and returned for just motor oil and a cabin filter service at 34k miles and was sold more service than the automobile needed completed. The total bill should have come to $107.95 but she was sold and charged $657.06 for work that was not required. My mother trusted the service adviser and was misled the car needed service performed that would not be required until 150k miles based on GM standards. I feel Ed Morses service adviser took advantage of an elderly customer that relied on a trusted source for car service similar to relying on a financial adviser for advice.The company policy seems to be to recommend service to unaware elderly people concerned for their cars care and then not to offer customer coupons on their website for a savings. The 2012 Buick is new with only 34,387 miles and the service attendant sold automatic transmission fluid replacement, brake fluid replacement, induction service repair work and tire rotation on 3/31/2016 that when only an oil change was needed. The service attendant did not offer the customer coupons for free tire rotation with purchase of oil, $10 off cabin filter or the spend and save offer for the service performed for $75.Since I help manage my mother with her monthly bills and when I learned of a motor oil and filter charge of $657.06 I was beside myself and went to confront the Service Manager for taking advantage of an elderly lady just needing an oil and filter change. We discussed that the replacement of automatic transmission fluid, brake fluid and induction service was not required and my mom was misled into purchasing these services for a 34k mile car. The service manager affirmed she would be refunded with a check of $189.86 plus a free oil change. My expectation was to be credited $486.76 for work not required for misleading an elderly lady on service. At this time we have not received credit to resolve this issue and expect $486.76.

After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I’ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can’t even show any loyalty to a routine repeated customer.

My wife and I purchased a 2012 Chevy Equinox new, now it has 58,000 miles on it and it uses oil up to 2 quarts before a scheduled oil change. There is a extended warranty but they only rebuild the cylinder affected by the oil usage and they do not take care of any problems. After that...its been in the shop twice for the engine light on which ended up being low on oil... Im sick of having this Chevy. I wish I could get all our money back on this Chevy product... Never buy a Chevy again.

I bought a new 2020 3500 Duramax crew cab and got 1200 miles on it, fan came apart. It is now 6/4 and its been in the shop since 5/10 and still havent talked to a senior advisor. Made a lot of calls, and nothing. I am very disappointed in the way GM has handled this situation. It is not good when a person has to make thier first payment without being able to use the truck they bought. I have been a GM guy as long as Ive been driving and Ill tell you that if I was treated this way years ago I would be driving something else. I am tired of waiting for a human to contact me to try to get help on this so I will contact the dealer and see if the store manager has any options or if I need to go to the Dodge dealer a mile from them and see if they may have better customer service. My dealer told me that they have not had this fan issue yet but I have talked to other Chevy dealers and I am not the only one to go through this. I am only writing this review because GM has multiple records of me calling and requesting information and they just dont care. Good luck to anyone that have to deal with their senior advisors.

If you think you would like have a car that runs and gets you where you need to be, dont buy Chevrolet! If you do, and the repairs become so much that it would cost more than the car is worth (even if youre still paying on it), dont call GMs customer assistance center, cause they dont care. Do you have a warranty? Thats all they want to know. Too bad this thing wont let me leave these categories as ZERO stars.

First and foremost, GMs service sucks. I took my 1987 Oldsmobile Toronado to Don Gooley Cadillac in Saint Clair Shores. The guy who used to service the Oldsmobile went to a different dealership and the write-up person told me to go to that dealership which is 40 miles away. When I asked if there is anybody else there that could service my car, I was told no. I even had the service booked for the car. So I wrote to the owner of the dealership and the service manager on how unhappy I was. No response and that was over 2 months ago. The next time I buy a car, its going to be a Toyota. I get service on my 30-year old Celica and they dont treat me like crap.

Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, Dealer replace the torque sensor assembly and EPS motor controller unit on February 23rd of 2015, On November 7 of 2017 the steering failed, Took to a GM Dealer, Replaced the same parts under recall at my expense. When I contacted GM customer service the response was that warranty is only for 12 months on recall replacement parts. I just would like to communicate that even if the vehicle was serviced under the recall the problem may still exist, In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving. Should that occur, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

NEVER Buy from GM!!! I purchased a 2019 Silverado 3500 and reported transmission issues and funky dash issues from the first week I owned it. The truck was in the shop 9-11 times in 8 months. Corporate case manager was useless and did nothing but say, sorry!!! Truck would surge when in regen mode.. radio would be stuck on full blast. Clock wouldnt hold correct time or sometimes go backwards! GM was happy to take my money but fixing the truck... NOPE! After it ran into my camp trailer twice and putting a hole in the back of my garage wall it was a safety issue for my family! Dealership did everything they could - no issues with them! They even submitted a request for GM to buy the truck back. GM said no and they wanted to waste more time working on it. I ended up trading it in before it ran someone over. Now GM says you dont own it any more so we wont help with any cost... GM DID NOTHING during the 8 months it was in the shop. Why start now. I was told every step GM is here for you. NOPE! all I got was, were sorry, and we will get back to you. 1 week, 2 weeks later nothing!!! We will get you free oil changes. Nope! Never completed a thing they said they would. If I could give -1 star I would!

This is my first GMC and I don’t think I can drive anything else after owning a GMC. I love the look and the way that it drives. Inside is such a great design with wonderful features.

I bought a 2013 Silverado used from Westside Chevy in Katy, TX... After having it several months, the coating on the center spokes of the steering wheel started coming off. The dash cracked on the passenger side of the airbag in 3 places. The white paint is peeling off the roof showing grey primer. Here is the reports from the Service Depts. I was told to have them look at it... The coating on the steering wheel is coming off due to oil in my hands. The dash cracked because of Armor All and my driving habits (I DONT USE ARMOR ALL AND I DONT GO OFF ROAD. HAHA. IM 70 YEARS OLD AND DONT DRIVE MUCH)... The paint coming off the roof was caused by an OUTSIDE SOURCE... they wouldnt say what outside source was. The body guy that looked at its paint said he was in it to make money which told me right then he wasnt going to repair it. Worst customer service I have ever seen!!!

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since Im always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues. I brought it in immediately to my dealer in Branson, Missouri, Pinegar GMC around the first week in July. They checked it out and said it was a faulty module of some sort that controls all those things and they should have the part in a few days. It has been 2 months and they not only still do not have the part but cannot say when it will ever show up. My question is why cant they get one off the assembly line since they are obviously building these cars every day and must need these modules to keep production going? Very poor communication and customer service.

I have owned GM products since the early 80s, including 2 Buicks, 2 Corvettes, a Malibu, an Envoy and now a Terrain Denali. This included a full navigation system that listed at over $400. Just over a year after the purchase the navigation system stopped working, but since I did not use it, I did not bring it in to get to get fixed. I did bring it in just past the warranty period of 2 years and they were unable to service it that as the particular service tech that worked on these systems was not in. Finally got it in yesterday, 3 years after purchase and they want $728 to replace a interface control module. Yes its over the 2 year warranty period, so they are correct, but this is just too much. So much for customer loyalty. I have redeemed over $19,000 of the GM Card on new products and now I am cancelling and will never buy another GM product. Currently have over $3k credit on the card and cant use that to fix the navigation system either. This module also runs the ON-STAR system.

I’ve owned 7 GM vehicles, but there will never be an 8th! This vehicle has been in service 2 months out of 12 months, and I’ve contacted GM’s corporate customer service, and nothing! NEVER AGAIN!!! The vehicle has been subpar, and their customer service and lack of response has been equally bad! I won’t make this mistake again!

I talked to a GM ambassador about getting off-warranty work done this month. My 2005 GMC Canyon warranty was extended to 2013 or 160,000km because of valve problems. My vehicle had 108,946km on it when the check engine light came. A Tirecraft shop examined the truck and said I had burnt valves. I phoned the GM rep and was told to take it to a GM dealership to confirm that. The dealership charged me $368.98 to confirm what Tirecraft had diagnosed for only $221.66. The dealership said that they would only knock 5% off the $6000 repair bill. GM knows how much these repairs cost so the company rep should have been up front with me about what could be done before I took the truck in. I wasted my time as the repairs are more than my truck is worth. GM had no plans to help me even before I brought my truck in.

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.