GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. After a short time I began to notice a vibration in the truck. When traveling between 45 mph and 55 mph and more so when traveling between 65 mph and 75 mph. The vibration is noticeable as the water bottle in the center council shakes and the hood and rear view mirror vibrate. This is a new truck, currently less than 6,000 miles. I am a long time GM owner, have purchased somewhere around 15 new GM vehicles and owned at least another 5 used vehicles. I am 54 years old and consider myself to be a long and faithful GM customer. This very well may change in the near future.I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed. I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it. Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesnt need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

I am writing in regards to my recent Service on my truck at Woodlands Hills Ca. GMC. I have a couple things that needs to be addressed. In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That cant be the case as the truck only holds 6 quarts. In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed in the inspection of the Brakes Pads does not make any sense. 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm. 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm. I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I was advised I would be give a refund of the 3 extra quarts of oil by the Service Manager. This borders on fraud if not outright fraud.

GMC Terrain: At 30k miles the timing chain and tensioners had to be changed and at 63k miles the transmission started shifting hard. At 68k miles it started consuming oil so it had the pistons replaced and now at 114k miles its consuming oil again and it needs to have the timing chain and tensioners replaced again.

I purchased a 2014 Chevy Equinox on 7/3/14, and traded in my 2012 Equinox for it. I loved my 2012 and wanted to upgrade from the 4 cyl. to the 6 cyl. Since the purchase date, I have had it in the shop 4 times for the same problem. 3 were with one dealership, the other one with another place to get another opinion. My complaint has been with the steering. It feels loose and non-responsive, and I also experience a terrible groaning noise and vibration at low speeds when making turns, backing out of my driveway, or trying to make normal parking lot maneuvers.On the first visit, they said a bulletin indicated a replacement of the alternator and a hose was necessary to quiet the groaning noise and vibration, so they had to order the parts and they sent me on the way. Within a few days the car was back in, to have those parts replaced. Needless to say that did not remedy the problem. After a short time passed, I took it back in complaining of the same problem. I have argued with the service departments, and begged them to just start changing parts to try and eliminate the issue. They have checked the steering pump, the hoses, the steering rack etc. and always say they cannot find a problem. It was suggested after the 2nd time in the shop, to contact GM customer service to get them involved. So I did. I explained the issue, was told someone would contact me in 24-48 hours, and needless to say, no one contacted me back at that point.For the 3rd visit, I took it to another dealership. Its amazing how everyone can hear the noise and feel the shutter in the steering but each time since the first visit, I get the same story about nothing being wrong. The dealerships say they cant just simply switch out parts that arent defective to try to remedy the steering looseness and the groaning noise. They can only do what GM allows them to do.Before making yet another call to GM and to ensure that I wasnt crazy, I decided to test drive another model just like mine. I did not encounter the same problems in the one I test drove, like I do with my own. And, for yet another opinion, I contacted a family member who also has the same model year as mine, and again she confirmed her vehicle does not have the same issues, but does indeed have its own set of issues with the A/C and safety warning systems.Since nothing came from my 3rd visit, and I could at least challenge that the issues with my vehicle are not normal cause it doesnt happen with others, I made another call to GM, this was 8/27/14. Again I was told my issue would escalated and someone would call me back. I also stopped in to the dealership again, and said I was bringing the vehicle back in, and the noise and shutter were getting worse. They scheduled my appointment for 9/3/14. On 8/28/14 I received a call back from Cecelia. I have never experienced someone so short spoken, heartless and condescending. I argued every point I could with her. Recalling the issues in detail, the conversations I have had with the dealerships, the fact that they say parts cant be replaced unless defective because GM wont let them, the fact that other vehicles like mine do not have the same issue etc. Cecelias response was simple and short You have an appointment with the dealership on 9/3 to diagnose your vehicle. There is nothing else we can do. She didnt care at all about the matter.I dont know how much more effectively I could have communicated that diagnosing the vehicle had been attempted and that I was asking for someone to take ownership in the repair needs and let the dealership start replacing parts. In the end, Cecelia said I am closing your case, and I said that they would hear from my attorney and the media, and she hung up.Today is 9/4/14, and needless to say, I once again got the call from the service dept. saying nothing is wrong, and that they are sorry they cant do anything to help me. On Monday, when the dealership owner returns, I will be working with him to get out of this vehicle and either back into my old Equinox, which they still have and I know I can trust, or finding an entirely different car. I am deeply saddened that I had to experience this trouble. I thought for sure one Equinox to the next, I would love the vehicle the same.I think GM needs to fire Cecelia. I saw another post from someone else complaining about her too. Perhaps she can only do so much, but for her to not even pretend to care about the safety of me and my family (or anyone elses) is inexcusable and makes GM looks even worse.

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

My 2015 Silverado 1500 broke down with 39,000 Miles on it. I had it towed to a Chevrolet Dealership. When they looked at it they told me it was the Fuel Injector on cylinder 6 that was faulty. Because it was out of the 3 year/36,000 Mile warranty I would have to pay for it myself. I told them I understood and would pay for it since it was out of warranty. They then told me that since the vehicle was apart that I should replace the Fuel Rail and ALL the other Fuel injectors on that side in case they were bad too. I didnt think it sounded right, but since I brought it right to the dealer I figured I should trust their opinion. I replaced everything they said which came out to $1,300. Mind you this is a truck with 39,000 miles on it. It gets worse. Once they put it back together they told me it still wasnt running right. They kept trying to figure out what was wrong with the vehicle because they couldnt figure it out originally. After they replaced the fuel injector they told me it wasnt working again. They then replaced the pushers, still wasnt working properly. After that they decided they needed to call the GM Engineers to figure it out. Once they were called they found out that the entire cylinder needed to be replaced. It took them 3 times putting it back together totaling 2 weeks without me having a vehicle to figure it out. Im not even blaming the dealership because I can understand that things happen. My real problem is with GM themselves because I called them after this all happened to explain the situation. I got in touch with a woman named Sandra. I was explaining to her that I should not be liable for the fuel injectors seeing as they obviously let go due to the issues that happened from the warrantied parts. She took almost two weeks to come to the conclusion that even though I did fuel injector cleaners with all my oil changes that it was still me that should be on the hook for all the repairs, even the fuel injectors that never needed to be replaced at all! I told her that I can even understand replacing the one that was bad, even though that it was done based on a poor diagnostics. In all reality had they fixed the problems in the motor first I would have never paid for the fuel injectors. It seems to me that they brought up the fuel injectors first just so they could charge me for them and then say that there are other problems that need to be addressed. She wanted to give me a $100 Chevrolet service coupon! Really?! I now have a truck with an extensive amount of motor work done on it with 39,000 miles. This is how GM backs their vehicles? Disgusting, that is all I can say about my experience with GM to this point.

I wanted a taller vehicle and I like the 2003 GMC Envoy. I am tall and I really enjoy how easy it is to get in and out of. I also liked the price they were asking for it. I also favor GMC automobiles, I know they are dependable. This is the first SUV that have ever owned and I love it! I highly recommend this type of vehicle. I like the way it drives, the color and it isnt bad on gas. I also like the fact my heat blows hot as soon as I start my GMC. But I would make the leather seats heated. I have interior lights on floor in both front and back.

Six days after the purchase of a new truck (1 mile on odometer) while making a left turn the front left wheel fell off the truck. The truck hit a car at the intersection and damaged the front and back bumper but was driveable. GM has denied the claim.

I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!

My dealership attempted to assist me in filing a claim with GMC warranty department regarding my rims peeling. My bumper to bumper warranty expired a few hundred miles ago. I only have 36,000 miles on my vehicle and I havent even owned it for two years. GMC is attempting to state that I used harsh cleaner and will be responsible for replacing the rims. My dealership doesnt agree and believes it is a manufacturing defect.I researched the internet and found that many people have had the same issue. Those that still had a warranty were able to get them replaced but those that reported it after the warranty period were denied. Carla with GMC warranty was very rude and disrespectful. I asked to speak to management or another person and she stated rudely I am the final decision. Is this really how you treat your customers? While fighting this issue my gear shifter went out in my vehicle. This vehicle has more issues than my Toyota ever had with 75,000 miles on it! I do not recommend the 2017 Arcadia Denali to anyone.

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

2010 Buick LaCrosse had 94000 but was seven months pass warranty (5) years. November 17, the engine blew. Returned it to my dealership, no help. Text GM on the internet twice no response. 7200 dollar bill to replace the engine. Car had been well maintained. Why did I buy an American made car.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

I purchased a used 2013 Buick LaCrosse. Never again will a GM product come into my house. This POS has been at the repair shop 13 times in the past year. I have contacted the dealer and GM and all I get is lip service. GM could care less about customer service and customer satisfaction. I have tried to be a reasonable person, but am beyond that now. Just know 13 is a unlucky number and if you decide to purchase a Buick keep that number in your mind. Do not purchase a GM Buick.

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.

2011 Chevy Camaro - I contacted GM customer service and left messages that have not been returned. This is not the type of service you would expect from a company that just received a bailout! I would really like someone from GM to explain why I can’t get a response. This type of customer service is not acceptable. I will not purchase another GM product!

Highly dissatisfied and frustrated GM and my local dealership, Randy Marion Chevrolet, for attempts to dodge repairing a known problem with my 2012 Chevy Equinox for excessive oil consumption. Ive bought probably a dozen or more GM vehicles over the past 20+ years (3 in my driveway now) and I dont ever want to see the service department at Randy Marion Chevrolet again, or own another GM vehicle. Im that upset. I posted my full complaint at carcomplaints.com (2012 Equinox engine problems -- excessive oil consumption) to warn other people who might want to buy an Equinox or deal with this dealership. Service department as well as GM Customer Service is not to be trusted and uses any excuse to avoid fixing a known problem with this vehicle, despite a letter from GM saying what the problem is and what the fix is.GM seems to communicate with the dealership and back them up in their ridiculousness and go against their own letter stating they know the car has a problem and what the proper fix is. Been going back and forth with them since March over an issue with excessive oil consumption in my car, and still no fix. Ive put another 15,000 miles on my car that is frequently low or not even registering oil. No one should have to repeatedly prove that their car is consuming excessive amounts of oil. Ive had them document it at least 5 or maybe 6 times and because my car needed a new timing chain at the end of this long oil consumption test process they tell me I have to start everything over again.Letter clearly says its a piston ring problem and they know about it. Common sense is out the window here. Very disappointed at their efforts to delay fixing my car when they know its consuming oil. Concerned about how much damage is being done to my engine. Read my story on carcomplaints.com and be warned! GM does not stand behind their vehicles anymore, and I wont support them any longer.

I bought a 2010 Equinox. After I bought it I noticed that there is rust in the bottom of all the doors. Also the paint is starting to bubble up under all the doors. I contacted Chevrolet customer services. They assigned my complaint to a senior adviser. The senior adviser contacted the dealer where I got the car from and made an appointment for them to look at the car. The dealer recognizes that there was a problem however they declined to do anything about it because according to them even though there’s a problem the rust havent ate through the doors yet. I did some researches and there is other customers complaining about the same issue. I’m an very unhappy customer. I paid 16,700 dollars for this car and the car have a factory defect that they wont address. The dealer claim it will fixed it if I come up with 3,100. I feel like I have been ripped off.

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!

I was preparing my vehicle for across country vacation. I went to check on my spare tire, jack and tire tool. To my horror, it didnt have any. In its place, an air compressor. A useless tool in a tire blow out. I called my local St. Louis Bomaritto Chevrolet dealer. I didnt have any problem with them other than they should have provided the equipment or at minimum warned me MY 2013 CHEVROLET MALIBU DIDNT HAVE WHAT I NEEDED TO CHANGE A FLAT. THE VEHICLE I PAID $27,000.00 FOR. My problem is with GM. What a terrible decision. I contacted GM customer service to voice my displeasure. They wouldnt correct the bad policy. This was my first GM new purchase. What a bad experience... Over my 51 years, I purchased 7 new Fords. I guess Im returning to Ford or maybe a Foreign purchase next time.

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

I have a problem. I tried ordering parts from your GM dealers around me - the recall that’s on my car. Hell I was going to have it fixed. They wouldnt have to. My 2006 Chevy Cobalt just quit running on me on my way to work. If you could get them to get the part, I will have it fixed cause Im still paying for it and I cant let it sit. I called Corbin KY and LaFollette Tenn. That’s closer to me cause I gotta work.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine and 4L70 transmission, along with all the accessories, computers and wire harnesses. The engine works great, but the transmission wont shift. I have called GM Performances hotline techs for help and got a case number. I never get a good answer from them on connections I am supposed to make and the pinouts they send dont match up to what they are telling me to do. The last tech I talked to told me to bring it to my GM dealer with my case number. I did this yesterday, 12-5-12, and they were looking at it today. I had to bring them my laptop to look at the program and they called the techs twice, still with no answers? What is the big secret with the so-called plug and play units? Why cant I get the right wiring harness or computer program when I buy this unit? Not clear instructions even for an old GM mechanic. Can I get help with this? Thank you.

Cant get anything done about my Saturn. They said that I couldnt be compensated because I wasnt dead or mangled with body illnesses and injuries. Ive contacted them more than (5) five times, always its a different story.

I purchased a 2018 GMC Terrain Denali in April of 2018. I have gone past the warranty period and I have noticed the paint has been coming off the rocker on both sides of the vehicle and now rusting. I contacted GM Canada customer service and after waiting almost 5 weeks for a answer if they would do anything the robot who called me said since its out of warranty and theres no recalls on the paint theres nothing they will do. They are saying its from my shoes. I wear running shoes all the time I have had a lot of gm cars and so has my son with a lot more mileage and never had this happen. I guess this shows me that gm doesnt care about its customers. My next purchase will definitely not be a gm product.

Cadillac Cue System started going out when vehicle was two years old. Now it is completely dead. Which means my car is essentially brain dead. Any google search of Cadillac Cue will come up forum upon forum of people who have had the same issue, but GM will not recall this component. They want $1600 to replace a $100 touchscreen. Will never buy another GM product, nor will I recommend one to anyone I know for this problem alone. GM does not stand behind their products.

For years, I have noticed that approximately 80-90% of all personal vehicles on the roads, which have either a headlight or a taillight nonfunctioning, are General Motors products. Im just wondering if this chronic problem has been reported to you before.

Went into Ed Morse Service in Sunrise, FL with my 2003 Silverado diesel. Cost of repair for fuel injectors and related parts with labor, $6,500. Found out GM KNEW the injectors were deficient, so they extended the warranty time and mileage to 200,000 miles and then changed the design on future models. My truck had 179,900 miles but was beyond the warranty time limit, so I asked GM Customer Care if they would just cover the bad injectors and I would pay for all other parts and labor. Their response was in no way will we help you since you are out of warranty. The Customer Care rep was rude, didnt know about the warranty change and chased me away from buying another Chevy truck.

My 2011 GMC Terrain 4-cylinder has very poor fuel mileage, 23 max on hwy although advertised at 28+. It has jerky shifting between 4th and 5th gear, noisy front fuel pump and poor turning radius.

I have been waiting for my car to be repaired for 13 weeks (Since October). The company still has NO CLUE when the parts will be made or shipped. They did not provide a vehicle to use or ANY LEVEL of actual helpful information. They answer off a script in vague.. were doing everything we can BS. So if you dont mind waiting 3 or 4 months to have a working car, by all means, buy GM...

My wife and I purchased a 2012 Chevy Equinox new, now it has 58,000 miles on it and it uses oil up to 2 quarts before a scheduled oil change. There is a extended warranty but they only rebuild the cylinder affected by the oil usage and they do not take care of any problems. After that...its been in the shop twice for the engine light on which ended up being low on oil... Im sick of having this Chevy. I wish I could get all our money back on this Chevy product... Never buy a Chevy again.

I bought a 2014 GMC truck with thirty one thousand miles and I drove it for three years to eighty four thousand miles and my family and I went for a road trip to Vegas Nevada and we were driving on a parking lot around 5 miles an hour and for no reason the motor broke down and Chevy wouldn’t honor the warranty. It cost me 10,000 dollars to get it fix at Fairway Chevrolet in Vegas and they didn’t do a good job. Now I have a check engine light on. Now a local dealer wants 1700 dollars to fix it. So I’m really mad at General Motors.

Bought this 2014 Malibu. So far, it stinks. Gas gauge dont work right. Not dealers fault. Been back two times, cant find nothing wrong. Gauge is a piece of ** and it already lost 16,000 trade value. Has anyone else had problem with gas gauge?

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.

The following is a list or reasons why I feel General Motors needs to bear the expense incurred in this situation, the failure of the turbocharger cooling tube. 1. The part which failed was not available at the Flagstaff dealership and was only available from the parts warehouse in Reno Nevada. 2. We offered several times to pay the expense to expedited the shipping of the part to the Flagstaff dealership from the GM parts warehouse in Reno by air, FedEx, Purolator or DHL. The Flagstaff dealer and GM turned us down both times. 3. GM’s inability to track the part from the GM parts warehouse in Reno and were not able to give us a clear delivery date. The part did not arrive until 13 days after it was ordered. Had we known the part would be in Flagstaff on a specific date we would have stayed in Flagstaff until the part arrived and the truck was fixed. As it was the dealership could not tell us when it would be there.4. This vehicle is under full warranty and only has 13890 kms.Here is a summary of events leading up to these excessive expenses. On March 17 this year, my wife and I were driving home back to Canada from Phoenix, Arizona. We were 20 miles south of Page, Arizona when the charger cooler tube on the turbo unit failed. We called AAA and had the truck and our trailer towed back to the nearest GM dealership, which was in Flagstaff.We met with the Service Advisor the next day, Wednesday March 18, and by 11 am the part was found at the GM parts depot in Reno Nevada and would be at the Flagstaff dealership 6 days later on Monday March 23. Because we were concerned the Canada/US border was closing, and with the excessive amount of time it was going to take to ship the part to the dealer, we offered several times to pay for the expense to expedited the shipping of the part to the Flagstaff dealership from the GM parts warehouse in Reno by air, FedEx, Purolator or DHL. The Flagstaff dealer and GM turned us down both times.Please note Reno is just over 700 miles (1132 kms) from Flagstaff. The parts did not arrive on Monday March 23. We met again with the Service Manager on Monday but were told the parts had not arrived and would arrive Wednesday March 25. Wednesday March 25 the parts did not arrive. The Flagstaff dealership said the parts were somewhere between Reno and Flagstaff and that GM did not have the ability to track any parts. They said the parts may arrive Monday March 30. At this point we decided to rent a truck ($2000 US) and tow our trailer back to Canada. Again both the US and Canadian Governments were threatening to close the borders. We left Thursday morning March 26 after stopping by the dealership one last time to see if the parts had arrived. The part still had not arrived.The parts finally arrived Monday March 30, 13 days after the parts were ordered and the truck repaired Tuesday March 31. Because the border between Canada and US now remains closed, the only way I could get the truck back was to have it shipped back into Canada is by a commercial transport company. The Flagstaff dealership said GM might offer to pay for the transport of the truck between Flagstaff and Great Falls Montana. I offered to pay for the remaining transport between Great Falls and Calgary. Again GM declined.Also why is it that only Cadillacs quality for a free 800 mile/km tow while other GM vehicles don’t? My total bill to transport the truck from the Flagstaff dealership to Lethbridge Canada was $1350 US, ($1995 Can). Cole International’s charges for inter-border documents was $150 Can. So I have spent over $5000 Canadian on a part that maybe worth $100 all because GM didn’t have the required part at the dealership, could not track the part from their warehouse in Reno and give us a clear delivery date, and would not let us pay to have the part fast-tracked from the warehouse in Reno to the dealership in Flagstaff. I finally picked up my truck today May 11, 2020 from the Davis GMC dealership in Lethbridge. I haven’t heard back from GM Customer Service Canada since I sent in all of my expenses at the end of May and I don’t expect to hear back from them.

I bought the car used with only 7000 miles on it in May of 2010. This car is a 2010 Chevrolet HHR. This car has been a NIGHTMARE to own. It has been the most expensive car to date that I have ever had to repair. Right out of the gate, the car had turn signal issues where it would not shut off. They repaired. Then it was the front wheel bearings which ironically they do not consider to be part of the Drive Train Warranty so I replaced both of these out of pocket. The car immediately afterwards required 2 new rear shocks at 40 thousand miles and then the front struts replaced again out of pocket at 45 thousand.Front discs needed replaced because they put in soft metal for the brake discs. Driving down the road, the car was fine, get to a red light and the car start sputtering and jumping and acting like it was going to die. Take it in and the dealership tells me that the codes state that they have to replace all the cam shaft sensors in the car since they have no way to diagnose which one is going bad and it was going to cost me 600 to do the work with 4 hours labor. Went online and lo and behold there is a video on just this issue and how to fix it. I bought the parts for $152.00 and 20 minutes under the hood closed it and started my car, Voila fixed. Why was it 600 dollars to fix with 4 hours labor when a peon like me can do it in 20 minutes. I can tell you why GM has to pay for the RECALLS somehow. I then one day went out to my car started it up and heard a loud bang and then the front end started jumping up and down. The cooling fan came on when I turned on the AC and broke a blade off. Again the dealership wanted almost 500.00 dollars to replace. Went to the trusted internet and there is the repair on video. Bought the cooling fan for 70 bucks and 1 hour of my time later, I had the old one out and new one in. The power window switches have gone out. The speakers on the radio come in and out whenever they want to work. Next thing that went out on, the car the Fuel Lines. Drove home and smelled gas, kept smelling it off and on for several weeks before it finally became evident that it was happening as it was running down my carport and eating the paint off the drive. I told the dealership and guess what? DING DING DING, 780 dollars to repair, not trusting myself with this repair. I contacted my mechanic that quoted me 360 dollars to fix and told me yep, just had another one of those cars in here for the same thing with the same car. He stated that Chevrolet is aware of this and has put out a bulletin on it. Really, you have these cars going down the road as a potential fireball and all you do is put out a bulletin. Just got the car back from GM last night with a repair bill of 1,707 dollars. The car on Saturday 12/12/15 started off with the ESC (Electronic Stability Control) light went off and the front end started groaning and vibrating, I got the car off the highway and shut it off, waited about 15 minutes and started it back up. No Light on so I decided I need to turn around and go home. The check engine light came on and the car lost power and at 60 going down the highway, was running at 5 thousand RPM.I finally limped into the driveway and do research and there are THOUSANDS of these complaints. I take it to GM Dealership with the codes that it was throwing. They call me later that day. The transmission solenoids had gone out and that the wiring harness inside the transmission had start a small leak inside it which most likely was the reason it shorted out the solenoids again. This took them dropping the transmission out of the car and replacing all this. Disgusting, absolutely disgusting the way GM is, they do not care about you or that car you bought. You are a sucker when you buy their product. Now we have not even touched the recalls. This car has gone through 3 ignition switches and a Power Steering motor and an Air Bag recall (not Takata related) they just exploded on their own.I have filed complaint after complaint after complaint to GM to only have them ignored for 2 years. What got them jumping was a complaint to The Better Business Bureau. I spoke to Mary at GM Disputes and took them 4 days to decide that they wanted to give me $1,500 dollar Gift Cert for a New GM Car she called it a Customer Loyalty Certificate. Told her that was very unacceptable that there was no Customer Loyalty when GM Shows no loyalty to their customers. I will see what I can do by contacting a lawyer. This car is the WORST thing to come from Detroit and that is to include the Studabaker because Im sure as ** would take a Studebaker over this car.

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

Volt turned off on the Freeway! While going 75 mph. Almost a week went by without a diagnosis because they didnt receive trouble codes from the vehicle. Dealer contacted Detroit to assist in the recovery process and said they would cover some of the cost because I was so close to the 100,000 mile mark. No acknowledgement of a near fatal disaster. Did I mention I was in the far left lane when the car shut off and left me without power-steering.

Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.

At 9 pm Mon July 10, talked to Kyrie about my Cadillac DTS. The keys keep getting stuck in the ignition, it is all over the internet about all Cadillac keys getting stuck. Pages of it on the net says no recall for it. CANNOT DO ANYTHING FOR YOU. This is the kind of loyalty we should be getting from GM. Got stuck in Niagara. Had to get a tow truck this am to get my battery recharged.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

I went to Beck service department in Palatka to have my transmission looked at on my Chevy Silverado 2500 6.0, it started slipping last week out of OD when going uphill and wouldnt go back into OD, I had to pull over, put the car in park, shut it off, let the computer reset, turn back on then be on way and it would be fine until next hill. My truck shifted smoothly in all gears and sounded fine until I got it back from the transmission check. Now the shifting is hard. Almost impossible from park to reverse and back to park and other gears are hard shifting transmission was not running hot. Now it is and someone apparently used inside driver door panel to yank door closed causing issues there. Now door sounds like tin can closing when window down, not to mention the vibration it has that it didnt have before bad and when it does shift from park to reverse the whole truck jerks and whining sound, vibration in the accelerator pedal and shaking as if they adjusted the shift linkage wrong but service check was only for that a check $85 but something happened even if it were in the test drive and it was shifted improperly or ran too hard at high RPM. Now the tranny is worse than before. I needed it to hold out for a while but they did it in now. Im screwed $4000. They say for new one because of tcc and say metal in tranny. But was still drivable. Now not so much, I contacted the service department they are refusing responsibility of doing anything and it is much much worse. Since I picked it up they claim they didnt do anything to the transmission. I didnt have problems shifting before. PLEASE HELP!!!

My check engine light is on in my 2015 Chevy Malibu. After paying $125 to run a check I was told on September 5 that I need part #12633613 A valve Asm Rocker Arm Oil Control. But the part was not available so it was put on back order. Now 4 months later I am still being told the same thing. I have not been able to get my car to pass inspection because of this so I can’t register my plates which means I am driving on expired plates. When I needed to be towed last night AAA wouldn’t tow me because I had expired plates and I had to pay $80. When I check online several parts websites say the part has been discontinued. This car is only 4 years old. I will still be making payments for 2 more years and I can’t get it fixed. The part generally costs around $100 but since it is unavailable it is now selling for $600 on EBay. Come on GM. Get your act together and honor your products. Please tell me how to solve my dilemma.

12-23-2021 bought a new 2022 Chevy Colorado from Luling Chevy Luling TX with 260 miles on truck. It took a crap leaving us stranded on hwy. Towed it to dealer. They dont know whats wrong with it. Dealer sold another 2022 Colorado to me but I lost 2k on first one. I think GM should help me with the 2k loss I took. 260 miles!!!! Always been a Ford man.

I bought a new 2006 Chevy Express Van. It had all the features that I needed for selling at the flea market. After a few years the paint on the front started to peel. My friend had a 2008 and his did also that is on the hood. I went to the dealer in Punta Gorda and he said they could do nothing. On the way to see them I saw a 3rd one with the same problem. Since this time I have seen at least 150 Vans (different years) with the same problem. I was told dirt got under the paint causing the paint to bubble then peel. This is what the dealer said. I have peeling on the back and side also. I notice that it bubbles first then the bubble breaks and then it starts to peel. I had an item fall against my fender and chip the paint. It has not peeled nor bubble in that area.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

Chevy Corsa 1.4i, vehicle not repaired properly - I bought a brand new vehicle. Three days later, I contacted the dealer and reported a faulty air con. I straightaway asked for a new car and was told that it has to be repaired and that it was the air con unit box in the dashboard. After a month and a half, I was told my car is ready for collection. On inspection, my fuse box cover was damaged and was replaced by a demo vehicle. The front of my bumper was damaged and had to go to the panel beaters for a re-spray after one of the workshop guys (unprofessional) try to touch it up with paint, causing more damage. After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

I purchased a 2012 Chevy Equinox from a local dealership in July of 2015! When I purchased the vehicle it had approximately 64,000 miles on it! When we done the loan for the vehicle, we went through a local bank where my father has banked at for many, many years! My credit score is not the greatest, so my wonderful father agreed to co-sign for me so I could purchase the vehicle and help build my credit! When we done this loan, I was supposed to have been the main one on the loan and my father of course the co-signer! When we purchased the vehicle it did come with a warranty! I believe it was the second day that I had the vehicle, I was backing out of the parking lot where I work on my way to get lunch, and the vehicle started to shake and act as if it was going to quit! The whole way to McDonalds and back, which was about 10 minutes, the vehicle done this!It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a sensor that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for a while. Then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud whining sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit!I took it back to the dealership again, and If I remember correctly… they replaced the Fuel pump! Again... it drove fine for a while and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didnt know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an Oil Consumption Diagnostic Test which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done!Some may not understand this... but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other everyday necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in todays world the best we can, and we did NOT have that extra money to pay to have that test done, nor the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldnt do it and declined to have it done! So here I was... in debt for this vehicle that I hadnt had very long... that I kept having the same repetitive problem with over and over again! So this issue continued on!Some days it would run fine, then other days it would do the awful noise making and trying to quit on me... and we were still having to put oil in it about once a week… sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced... oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there!I made it to work and my fiancé called a different dealership that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so thats why we decided to go with a different dealership this time!!! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle on the following Monday morning!My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says I really dont know if I’m going to make it back home in this thing, it sounds like its just going to blow any minute, and it will barely go up hills! He did make it home. And the second he pulled in the driveway the motor blew up! It was done for! Wouldnt do anything... Now what to do???We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didnt want an outrageous towing bill, so we decided to call the original dealership back... seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and shorthanded! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!). Im thinking... 3 to 4 weeks before they can even look at it??? What am I going to do!?So we call General Motors and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the Equinoxs. There was even a special coverage adjustment on it due to... Excessive Oil Consumption... and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now!!! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them... because right off the bat we asked if we could have it taken somewhere else!!!We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first General motors was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at GM that was handling our case, or the dealership!My fiancé and I would call and call GM trying to get through to the lady handling our case and we would get told Shes on the other line with another call, but Im sending a message through to her right now and she will get back with you as soon as possible! Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing!!! We contacted the dealership to see if they had spoke with GM or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular oil changes and that he wanted documentation where we had the oil changed in the vehicle!I do believe his exact words were And I dont mean some receipts from your buddies down to the local mechanic shop either. I want documentation from an actual dealership where they changed the oil in it!!! Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change... and why is it even the dealership’s say so on what we need to show them when GM motors is the one handling the case!? Because its not up to GM if the vehicle gets fixed, Im the one who has the say-so was the answer I got from the manager at the service department! So we try to contact GM and the lady handling our case. AGAIN to see what in the world is going on!When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought GM was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves... and that they didnt understand why the dealership was making such a big deal over it because GM were the ones replacing the motor NOT the dealership!!!Then we get told from the dealership that GM doesnt pay to replace the motor... They replace the motor and then GM will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldnt until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if GM decided not to reimburse them back, then they are the ones out thousands of dollars!!! Then we get told by GM that they dont handle it that way! They SEND the dealership the new motor so they didnt know why the dealership was making such a big deal over it!I go through this back and forth ** for about a week... and in the meantime my fiancé goes to a couple auto stores here in town to see if they would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didnt keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldnt find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didnt have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation!The lady at GM told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told shes not at her desk right now, but we will give her the message that its urgent and that you need to speak to her right away! Still wouldnt hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didnt have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back!!!My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at GM but she hadnt contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots!!! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I mistreated their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the monthly payment on, that had been sitting over there to the dealership for almost a month now... that I just lost it! I sat on the back porch and just cried my eyes out, and I will never forget my 6 year old son coming and sitting down beside me and patting me on the back and telling me Dont cry mommy, we will get your car fixed... and when I get older Ill go buy you a new, better car!We contacted GM again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because were getting told something totally different than what they were telling us! The lady at GM said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day!!! Well that next day came, and Friday (when they told me to bring their car back if I couldnt provide them receipts) and the weekend... and Monday and we STILL never got a call back from the lady at GM nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point Im beyond and over the hill furious!My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that... No. I did not. I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I gave it to him, and he immediately gets rude and starts shaking his head and tells us That’s unexpectable! We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didnt care one bit! I explained to him that Canedra (at GM) told us that it didnt really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it!His exact words were I dont care who you talked to. One day you can get Shanequa... and the next you could get Tom. You aint talking to the right person, you need to call them and tell them YOU need to talk to someone in the US... because when you call them they’re sending you to someone overseas that dont know what they’re talking about! I told him that we would go out in the parking lot and call them right then and there! He said You need to tell them that they need to contact ME as of last month, because I got your vehicle sitting back there taking up space and we’re about ready to shove it out back! My fiancé and I go straight out into the parking lot and call GM... and OF COURSE we get told Shes not at her desk right now, but Im sending her a message right now to get back with you ASAP! We demanded to speak to someone NOW!My fiancé told her that we we’re standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going to put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow!We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was black sludge in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they werent going to be able to replace the motor! My fiancé asked her... So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the vehicle to the shape its in, you’re telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil???She replied Yes sir unfortunately so... He says there is some kind of black sludge due to not changing the oil, and the one receipt isnt enough proof! My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied No sir there is no law! We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cried the whole way home! Thinking... what am I going to do!? I have no vehicle. I havent had one for a month now. And its all up to me to fix it now! I went and talked to my father about it, because I didnt know what to do and needed his advice since his name was on the loan as well!He advised me to look into the Lemon Law... so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do. I didnt know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasnt aware of... but he said I was because I signed a paper that stated that! Okay. Not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the Lemon Law website I went on!They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did... only to get told that where I declined to have the oil consumption diagnostic test done before, that they wouldnt look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to sit for a while because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from GM 2 year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2,500! As of now mine had around 88,000 miles on it! I put a little 20,000 miles on it from the time I bought it!My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before... My credit is not good, and my father’s debt to ratio was too much! What do I even do now? I’ve been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I cant even get the money to fix it!I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file bankruptcy... So I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasnt even showing up, and that was the whole reason I was going to file bankruptcy. Come to find out, my name isnt even on the loan! Just my father’s name. So thats a no go!So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this **, and its still sitting over to the dealership in their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I dont even know what to think, or say or even do about this mess! Im clueless! Thats my experience with GM Motors!

My truck had a problem where all 4 of my brakes locked up and the brake pedal would not depress at all. I had to drive from 2 to 4 miles to get where I was going with the accelerator pedal fully depressed and going 35 miles per hour. The brakes were all four very hot and smoking. Within 2 hours the brakes were back to normal. This happened approximately 5 times before I was able to get into a gm authorized dealer. They let me use a loaner until they could test drive my truck. They called me and told me that they found the problem with the front brakes. I confronted the service manager and told him that they had not found the problem because when the problem occurred all four brakes locked up. He quoted me a price of $850.00 to make the repairs the mechanic thought would solve the problem. I told him that he had not found the problem and If I agreed to the costs and the repairs and it continued he would have to absorb the cost of the necessary repairs. He stated I would do that anyway. I authorized the repairs and within two weeks the brakes all locked up again. I asked him if he could call technical services about the problem. He said he only had one mechanic who was authorized to call the gm technical service dept.I wanted me to return the vehicle for them to test drive it again. In the meantime I found another source of information and was told all I needed to do was replace the brake fluid reservoir cap and the problem would never happen again... I was promised a loaner vehicle while they test drove my truck. While I was for the loaner car I casually told the mechanic about the cap possibly could be the cause of the problem. Without my knowledge and without telling the service manager he changed the cap before they started test driving the truck. After a week I called to find out about my truck and they had had no failures. I returned the loaner car and spoke to the mechanic while they were making out the paperwork for my truck and the loaner. He told me that he had changed the cap and raised the hood to show me a new cap had been installed. I have filed a complaint with the dealership and asked for some relief on the cost of the repairs to my truck. I was told that he had met with the service manager and the mechanic and they believe that the cap was not the problem.I have driven the truck for over 3 months since the cap was replaced. As I was leaving the dealership I met the service manager and I asked him if he had called their technical service department about the problem. He stated that he and the mechanic did not believe the cap and since my truck was over 10 years old with over 175,000 miles he would not bother technical services with my trucks problem. I told him if he felt that way HE WAS AN IDIOT. He said thank you and turned and walked away. I really would like to know how to contact someone from GMC who can explain to me how the brakes are affected by the brake fluid cap. Thank you for your time and concern about my problem.

In October of 2016 the engine light came on, and it was discovered to have been caused by the mass airflow system. I had this part replaced but within a few days the light was on again. I brought the car back to the shop and the part was replaced a second time. Upon test drive, the light again came back on. A third part was ordered and replaced. When the light came on for the fourth time, my mechanic ran through the wiring system but did not find anything out of the ordinary. He ran checks on the gas pedal and various other sensors. He then deduced that the problem was not with any of the sensors, nor any of the mechanical systems in the vehicle. He thought it might be the ECM, but advised me to bring the car to Central Chevrolet to have them look deeper into the issue.The Astra was taken to Central Chevrolet, where they subsequently ran diagnostics and discovered that the ECM was, in fact, bad. I inquired about purchasing an ECM from a parts site that I will not name, but was informed that GM would be unable to or would not program the computer unless it was an OEM part. At this point, my hands were tied. I would have to spend $700 on the part if I wanted my car to run properly again. I bit the bullet and told them to go ahead and move forward with the repair.Central Chevrolet received the part and assigned one of their GM technicians to begin the programming. As the process neared completion, the ECM was bricked. A second ECM was purchased and a second, more qualified GM tech was assigned to do the programming. He was on the phone with either a TAC or TISS representative I cant recall which and together they went through the programming process step by step. Again, the programming failed toward the end and bricked the part. It was not until after this second part failed that GM decided to inform the service department at Central Chevrolet that the pre-2009 Saturn software for this part is no longer available.So here I am now, six months after the engine light first came on and at least six weeks without my vehicle. As I was without the car for several days here and there for troubleshooting between October and March, the inconvenience is even greater. How can GM just let software go away for a car that is not even ten years old? Its software, its not like its taking up a bunch of space in a warehouse somewhere. Additionally, how does GM sell a part to a repair shop TWICE without advising that the software required to make it work no longer exists? And then to wait until AFTER the second part bricks?I called GMs customer service line and spoke with Joe, who sent me to Shaneva. Shaneva informed me that she would call Central Chevrolet for more details, and that I would have to wait 24-72 hours before receiving an update. The call came at the 72nd hour. When Shaneva informed me that in lieu of a resolution, I was being offered an Owners Loyalty Certification, I asked to be directed to a supervisor. I was told my call would be returned within 24-48 hours. I received no response within that time frame, and I actually had to call back again.I have since retrieved my car from Central Chevrolet. It is now in much worse condition than it was when I brought it in, and the vehicle is simply not safe to drive. I expected the original issue to still be a problem. I did NOT expect to be left with a car that I can no longer drive AT ALL! I have been a GM customer/vehicle owner for over 20 years, and I have never had a problem, until now. I am extremely disappointed in the way this situation has been unfolding. When I purchase a car, I expect it to get old and to need repairs. I also expect to have the choice of whether to make those repairs. In this situation, not only do I have no choice, but GM has the gall to offer me an Owners Loyalty Certificate with the expectation that I would purchase another GM product.

I bought a used Equinox in 2015, it was a 2011 model. I loved the SUV. It was my dream ride, lovely interior. Sound ride. Within a year and half, had to replace the transmission, but I was under warranty. Other issues arose where the repairs came out of my pocket. Recently the car was using excessive amounts of oil. I took it to the Waldorf, MD dealership, found out there was an oil consumption issue, the dealership wanted to charge me 6000 to 8000 to repair or replace the engine. The representative on the phone quoted those prices like I could just dig into my unlimited funds and pay this amount. Apparently the assumption is that we all had reams of money laying around to spend. Apparently, the car had a warranty for this issue which expired at 120,000 miles or 7 years.The SUV only had 98,000 miles, but unfortunately for me the clock started on the 7 years the day it was put in the showroom, and not the day I bought it. I reached out to GM and was informed the best they would offer me is 10 percent off the repair work. In the meantime I looked up my issue, and found GM had agreed to settle a lawsuit dealing with this issue, but the suit had not been finalized as of my complaint 10/7/2019. Its, shameful that a company as big as GM, who touts its reputation on producing top notch cars/SUVs and providing excellent customer service, would basically say 10 percent is the best I can do, when there is an outstanding lawsuit. Way to go GMs, you should be proud of yourselves.

We got a 2008 Pontiac Grand Prix in Aug. of 2009 from a dealer, not a GM dealer. It had 36,000 miles. We took a trip over to Ohio overnight, checked into the hotel, got dress to go check out their Casino. As we was driving on the hwy the car lost all power, had a warranty on it. Got in touch with the warranty company and they told us that we had to take it to a GM dealer for repairs, so we had it towed to one that night. We got up the next morning called the dealer to let them know what was going on. They called the warranty company to let them know the issue with the car. At that time the warranty company told the dealer it wasnt covered.I got in touch with the lease company to see if they could get the problem taken care. NOT. Come to find out the the Ignition Control Module and Coil Pick went out. We had to pay $706.00 for repair. Now since GM have recalls on the ignition switch I said let me find out about this issue we had, they are telling me that not all 2008 Pontiac Grand Prix are in the recalls. They also stated that if the car over 100,000 miles on it that they dont pay for any repairs and recalls so I told the lady at GM @866-790-5600 that I would be speaking with an attorney about taking them to small claims. She told me that the call has been ended because I said to her that I will be talking with one about this issue. Also we have issues with our brakes, airbags, power steering, and lights.

2015 GMC Denali - To my surprise, my front end struts went out at 73,000 miles. Ancira dealership had sold me a long term warranty when I bought the vehicle from them but refused to cover this. I was out almost $2000 for these. Struts should not go out with this kind of mileage and I do not go offroading with the vehicle. Will never buy GM again nor from Ancira.

It would seem that General Motors doesn’t understand customer satisfaction. Before today, if you would ever ask me what car to buy, I would always recommend a GM vehicle. It will be long time before I do that again. Through my local dealer I ordered a part 2 weeks ago, for which they took my money to order it, the part has shipped to one of the GM warehouses, who doesn’t seem to have any urgency to release to the dealer from which I purchased it.Even the dealer has no luck requesting the release of the part and GM customer service says I have to work through the dealer to get the part released because once it has shipped from GM, GM is no longer responsible for it, even though, according to my local dealer, this warehouse 75 is the GM centralized distribution center. I am now waiting on a supervisor from GM customer service to call me back. 24 to 48 hours although in the meantime I am stuck driving on a cracked GM rim that could go out at any time. Being a GM owner all my adult life, this has me frustrated and has developed a true regret in standing by GM all these years. General Motors, you have lost a long term supporter.

Dart motors are american made. We used Chevy Crate motors for power, 454 cu. in. V8 Big-Blocks, but as all things Chevy it was recast differently to save monies, thinner casting. Then the blocks started to crack, vertical lines in the cylinders after approx. 100 hours use. No junk. Time to move on now to 350 CID v8, burns oil out the box on fire up. Use approx. one qt. oil every 20 to 30 minutes. Called Victory Chevy in Ft. Myers, FL for warranty: No you need to call GM at ** This was a joke. Was told it is my intake gasket. I have been building same products, same parts for 25 plus years. Said needed to pull intake and take photos of intake gasket on motor. Pulled intake, no oil in intake runners, gasket perfect so I pulled heads, oil on top of #s 3-5 and 7. Piston #7 the worst, so pulled piston meat on, piston between ring lands, broke out 3 inch piece. This has happened on two of the last 4 motors. We now use only Dart Motors, no more problems. Other problems to watch for, rings hammered into cylinder, no bolts in cam timing, gear lifters come apart. 100 hrs. no impeller in water pump or impeller spins on shaft. This is poor quality control. Have now learned what GMC stands for: General Mexican Crap. Good bye Chevy!!! Captain Mitch.

Coolant leaks gradually from the waterpump until engine overheats. GM knows this is an issue with this car. This car was bought brand new and was sold to my father-in-law, a WWII veteran who was 87 years old when he bought the car. Car was brought back to the dealership multiple times soon after it was purchased. The issue was never fixed properly and car overheated again and again and again.Ownership was transferred to us when my father-in-law was diagnosed with dementia and could no longer drive. As second owners we were never informed there is a special warranty covering this exact issue. The car has overheated for us multiple times. Weve spent over $1,000 trying to get this issue fixed. GM refuses to reimburse us and cannot seem to give a reasonable explanation as to why the dealership (Muzi Chevy in Needham, MA) never notified us of this special warranty even though we brought the car back there ourselves for this very issue - GM never notified us of this special warranty either. Terrible experience - terrible car. We will NEVER buy another GM vehicle.

I contacted what I thought was customer service to lodge a concern but all I see is its in the comment section on the website. Potentially, this is the reason why I havent been contacted but still surprised that a possible negative comment made didnt get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but Im concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it wont outlive me and will only start being a headache for both of us. Please reply and lets discuss options for both parties.

My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

I own a 2017 Equinox, with less than 65,000 miles on it, so out of warranty by mileage by less than 2,000 miles but by year covered until 2021. My car broke down on the highway, and after getting it to a Chevy dealership I was told that I need to completely replace my engine! I had been driving my car for a solid 30 minutes before my car broke down, with no warning lights, or indication that something was wrong. I receive the diagnostic reports every month and in the last report sent to me in January nothing indicated that something was wrong with my engine. The only reason I called GM to see what they could do was because I was not far out of my warranty, I had never had a single issue with my car or major work done, and till that point been very satisfied with GM. Since I was out of warranty by mileage GM refused to help cover the cost ($5,000 just for the engine and $2,400 service and labor), and that the best thing that could be offered was what the dealership offered which was $300 off, and a $250 mail and rebate! When I asked to speak to someone above a Senior advisor, they told me that no one is able to talk to a district manager, or regional manager since theyre traveling to dealerships all the time and dont have time to talk. So I just had to swallow the fact that I had to pay $7,400 out of pocket. I love my car, and when I got my car back I was so happy! BUT... I am fearful that as I continue to drive this car, or a GM product I am setting myself up for another massive expense. I will not be speaking highly of GM products and I will never be purchasing a GM product ever again. This is a large large large Corporation, and I did not go to customer service with a car that had 100,000+ miles or with a car that was 5+years old. I came to you with a 2-year-old car and with less than 65,000 miles on it and received no help, or even met half way! If anyone is looking for advice or on the fence about making a purchase of a GM car Do not go through with it.

I have a 2010 and repeatedly have issues. It has been to the dealer as it completely lost power in rush hour. Car dash said Service ABS, power, saver mode, traction control, service ESC and then died. I took to shop and they replaced the PCM is what they told me. Car has since had lose of power, sluggish, dies periodically, and now almost 3 years after thousand dollar repair not to mention the air bag light that is on that they are telling me will cost at least 1000 dollars as well to repair as my car is out of warranty and that it is a safety concern. My car died again while coming through a intersection and the P0341 has come up and been replaced four times since February 2019. This car is a danger and I am forced to drive it when it runs as I have so much money invested I cant afford a new one. I have also replaced the throttle body and just about every sensor under the hood including spark plugs and battery and car is still acting up. Why are they not helping us. Someone is going to get killed. It stalls suddenly and with little to no warning. I am terrified to transport my kids in this car. Please help us…

Bought brand New in 2011, my wife LOVES it. 2016, Exhaust Manifold & Catalytic Converter cracked. My wife brought it in. Dealer, Goldstein Buick GMC; Albany, NY; was going to charge $3000+ to replace. They Told her there was NO recall with this fix. A third party garage did the work for $1500. I called GMC and was told would NOT be reimbursed because work was done at third party garage. The Rep told me, Wait a Minute, the garage is not Warranted. THE TRUCK is Warranted! Plus, we just saved you Half the Price for the job! Goldstein Buick GMC was going to charge us over $3000! I looked up online and found 10 recalls with the Terrain. My wife found a letter claim form in her glove box. We filled it out and sent it in with the receipt. Still waiting for a refund. One week later; The Transmission & Transfer Case catastrophic, Mechanical Breakdown. Manufacture Defect. 55,000 miles!! GMC-JUNK. Fighting again.

I own a 09 Saturn Vue and have been pretty happy with it till now. My Saturn seems to be having transmission problems, the gears keep getting stuck which causing the engine light to come but after a day or two it goes away on its own. I experienced this problem now twice. Found a letter from Saturn stating some models had a fractured wave plate which would cause tranny to slip gears, low 3rd or 4th gear etc. I took my car to GM to drop-off service. Advisor tells me I would pay 120 if it wasnt the wave plate. I get a call today stating they need me to authorize a 1600 charge for them taking apart my transmission which it could be under warranty or it could be not. Long story short I would not authorize that since I was never told that when I first came in. The manager was arguing with my boyfriend and I left with my Saturn Vue being untouched. They didnt even care that my car could possibly have that issue and they would have to honor that at no charge. So they try to get money another way. Sneaky GM. Its sad they wont even look at the car thats a Product of their GM motors. Horrible!

NO CUSTOMER SERVICE. I test drove two Chevy trucks and had a $50 test drive coupon. The salesmen took the coupon to the back and said they would handle sending it off and I could expect the gift card in the mail. We came to actually buy a truck and kept asking for prices. It was obvious that they didnt want to sell us a truck. We went two streets over and bought a brand new GMC truck from Conklin-Fangman for 48,000. I called GM to inquire about my card only to find out that it was NEVER submitted. Called GM and had a three way conversation with the salesmen at CD (Steve ** ) that waited on me. He lied to the GM customer service rep. I got the other salesmen, (Jamie ** ) (we were passed among two salesmen) and he confirmed that the guy was lying. He denied that he even knew me or that I knew him; kept saying that I had him confused with someone else. He hung up on the GM rep and myself. Jamie ** also hung up the phone on the GM rep and myself. The GM rep was of NO HELP. I asked her did she condone this type of behavior from a GM dealership? She was speechless and offered no resolution about obtaining my gift card. She told me to call them back and ask for the five digit code. I refused and told her that this dealership did not deserve to carry the GM name. I have never been treated this way before by anyone, much less two car salesmen. This dealership has a terrible reputation (see their ratings), and obviously, GM doesnt care that they are carrying the brand in such a negative manner. I called and spoke to Donna ** , the customer service rep., and she was nice, but kept telling me how sorry that she was regarding our experience. I asked repeatedly to make an appointment with the owner. She asked that she have a chance to resolve the issue before I complained to GM. She had the general sales manager call me. His name was Rob. I passed the phone to my husband because he talked to me so rudely. He accused us of missing appointments, which we had an appointment to bring in our truck for trade in and we canceled the appointment by phone, and said he was reading our files and seeing that we had no intention of buying a truck. He said that he wanted to get to the point because he had wasted enough time with us. I asked how much time exactly had he wasted b/c I had wasted hours on this matter. He said, well, as of now, it is going on 9.5 minutes.” I told him to forget it and that I would deal with him through another source. He highly encouraged me, in a very sarcastic tone, to write my heart out, on any social media that I desired. He also told me that I should ask GM for more than the $50 gift card. I had told him that if my time was money, then I would have more than $50; which is when he laughed out loud and said, “go for more”; I wouldnt settle for $50 when you could get more. This guy was one of the rudest people that I have ever dealt with my phone. I am a LOYAL GM customer; I have a GM credit card which I have used to purchase 8 GM cars over the last ten years. I walked off Jim Bishop Chevrolet in Muscle Shoals, AL with THREE BRAND NEW vehicles in one day. Since then, two of the three have been trade for other BRAND NEW VEHICLES. I am driving my THIRD Buick Lacrosse. I can assure you that I will NEVER purchase another GM card and will be returning my GM card back to GM and will choose another credit card. Cable Dahmer does not deserve to carry the GM name. I cannot imagine that there could be ONE CUSTOMER that could assure me that they were treated with dignity and respect at that dealership. I am basing this review on the relationship with not one, but two salesmen and two customer service representatives. I have written another email requesting a meeting with the owner, all of which I have been denied. My guess is that these people are hiding this from the owner because I cannot seem to meet with him. I am writing this in SHEER FRUSTRATION and ANGER that ANY dealership has this type of deceit and power over customers. Again, all of this was over a $50 gift card, but has exploded into something far more serious than that. We bought a GMC truck and we are happy with it; we walked into CF, a few streets over, and walked out with a brand new truck. They made the deal without even seeing the truck we were trading in; we didnt know if we were trading or if we would sell and then buy. The CD dealership kept calling and saying they couldnt even give us a price without seeing our truck.” WE kept telling them that we didnt know if we wanted to trade or not; just give us a price. WE NEVER received a price on a truck! NEVER! They are the ones that lost the $48,000 sale and they are the ones that, with my reviews, hopefully, will lose many more sales. I will post if and when the owner decides to meet. I have been denied and have every expectation that it isnt going to come about.

I had been driving GM all my life and I love it. But on the past years it have become an experience brand to buy and keep when others brand have gained reputations on durability, longer warranty and lower cost in general.

Brand new 2021 Chevy Silverado 2500 Carhartt Edition. Broke down 2 months later in the middle of nowhere, could have died. Had to have truck towed to nearest Chevy dealer over 6 hours away. No one paid for the tow even though I had it covered in my warranty. I had to pay out of pocket and 20 days later my truck still sits in the shop at the Chevy dealer. My wife and I paid for the truck cash with all the money we saved up. Please save yourself and do not buy Chevy. They do not care and give you the run around with no answers.

I bought this truck at Hampton Chevy. I went there to get it fixed on October 10, 2021, it is February 23, 2022, now and the problem has not been resolved. Ive been there over four times and they are completely stumped, one mechanics looked at me as if I should have bought me a Ford. At this time, I would agree. I have a iPhone 12 which cannot connect to my truck and the mechanic and the GMC representative are telling me its my phone but the same phone can connect to another Silverado same year and my brother phone which is the same model as my phone cannot connect to my truck. Under the same breath they say its my phone fault but dont recognize that two iPhone 12 cannot connect to that Silverado and the same 2 hour phone 12 cant connect to another Silverado. And now they basically are asking me to accept the condition of the truck 2020 truck because they dont know what to do to fix it.

October 20, 2019 my 2016 GMC Canyon Duramax went into limp mode. It has essentially been in dealer shop since then. Parts delays, major parts replacements have all resulted in the same failure codes. GMC resolution group (I’m now on my third rep) has admittedly trying and the local dealer as well, however it’s been over 150 days and still no ‘resolution’. On one hand I do have a loaner even though I am out of warranty, on the other I do not have my customized truck I use to manage my ranch where we live, and my most recent rep is essentially telling me ‘we are in the driver’s seat and you can wait until we fix it or you can come get it’. No more “yes sir we understand and we are trying”. I guess they are tired of my frustration but after 150 days one would think they could fix their own product. I don’t think they will be able to figure it out if they haven’t by now and wonder what the process is for my truck? Will they buy it back or simply tell me to come pick it up and charge me for repairs and parts that did not work??? Not happy with GMC but I guess they are doing what they can, which is not resulting in a successful repair of happy customer. :(

I called over a month ago and have yet to hear back from my (senior adviser). I was told I would get reimbursed for my 2012 Chevy Equinox that is still under warranty. $1036.71. No one want to talk.

On June 2, 2016 an engine light came on as we were on the on ramp proceeding to the highway. Immediately our engine losing power light came on. My husband managed to get the vehicle safely off the road. The vehicle shut down and would not restart. It was towed to ORegans on Robie Street where it was diagnosed with fuel injectors that exploded thereby causing major issues. The vehicle had 118,000 km and the warranty expired at 110,000. Had the car repaired, $2500.00 later! I asked if the car had been test driven, the reply was no when it was the check engine light came back on. Now it needed rear sensors. That same evening the check engine light came back on so back to ORegans. Now the timing chain was gone!!! So another $2700.00.No one from ORegans or GM would extend the warrant. There will never be another GM product in our driveway their attitude with customers is, Oh well we can offer you $2500 off a brand new car. Ha they have to be kidding. After doing research and speaking with a couple of mechanics I find out GM knew they had injectors issues and timing chain issues which they are saying, Oh we never heard of any issues regarding the injectors or timing chain. I have been in touch with the local media and Yvonne Colbert has sent me a recall which I am going to try one more time with GM to see if we can come to a resolve on this issue. I know they have a good will warranty. Wish me luck!!!

Buying a GMC is the biggest mistake ever. Their customer service is nonexistent & GM financial will ruin your credit. I’ve always paid ahead & am a year ahead now. They refuse to correct their mistakes - they just lost six figures in new personal & business truck sales. I have experienced terrible service from day 1 with GM - they do not care about people once you buy it. Will buy Ford from now on.

I have been a client of General Motors for 17 years and have bought several of what I believed to be your high-quality vehicles. I purchased an Acadia in 2013. About 2-3 months ago, I noticed that the paint on the hood of the car was bubbling up. I brought it to the dealership, Morrissey GMC, in Rockville Centre, NY. I was told by the service representative that I was no longer covered by the warranty because I had exceeded 36,000 miles, even though I have an extended warranty.I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

I was driving on Oregon coast on a vacation. Just bought this truck with 39000 miles and all of the sudden the steering locking up and took everything I could do to turn to a safe stop. Had the vehicle repaired at a Chevrolet dealership in Newport who were great to work with. I called GM and this truck has been out of warranty for 4 thousand miles, and they only wanted to pay half, and give me credit for accessories. This could have cause me to get into a bad accident with my family in it. The steering gear failed all of a sudden with no warning. I have had paint issues with this truck and now safety problems. They will not stand up for craftsmanship of truck and is still worth around 48000 dollars. I have owned these trucks my whole life and now it will be the last.

I took my 2016 Terrain into a dealership because there was a vibrating in the front when I braked. They said all the rotors were warped and had to be replaced under warranty but the pads were not covered. I asked if we could leave the pads and just do rotors. They said there was lots of pad left but it was uneven wear because of the warped rotors and if I didn’t change them it would void warranty if anything else happened. So I had no choice. I said, Fix it. Replacing both sets of pads was $410 and I called GM multiple times and they keep telling me it’s a wear and tear item and it’s not covered but in this case it’s not wear and tear. It was their defective rotors that ruined the pads. They won’t listen to me. They keep saying it’s wear and tear and they won’t cover it. I am absolutely frustrated and fuming. GM is trying to brush this off but it’s not going to happen! I am not going away!

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

I purchased a 2017 Chevrolet Silverado in February 2017 with only 26 test drive mileage. Fast forward to August 2019 the vehicle wouldnt go into drive or reverse so I had it towed to Bomnin Chevrolet in Dadeland service department. I have always kept up with my OnStar diagnosis report which never had any major concerns just alerts when we need oil change or minor stuff i.e. tire needs air. The vehicle had no accidents or major repairs ever done to it so Im not understanding how the service department tells me I need to pay $4,600 for new transmission. I called GM customer relations and advised them of this but 2 weeks after all the back and forth no one to this day has resolved anything. Im still being asked to pay my normal monthly truck payment and no one is even hearing my main concern which is if such a new vehicle (2017) needs a transmission it has to be a faulty transmission in the vehicle all along. I kept up with my oil changes, the vehicle never had any accidents or off the market parts placed on it.

I purchased a 2018 Escalade August 2 2019, car had 25000 mi on it. Had to bring it back to dealer 1 week for a coolant leak. They replaced radiator. 1000mi later after going on a 1050mi trip the transfer case failed..Car has been sitting at dealer for 1 month because of strike. I had 99 Suburban for 19 years, original radiator & transfer case. LAST GM CAR.

At the beginning of 2015 at 121,000 miles on my Traverse it was diagnosed with timing chain issues. A couple of weeks (end of Jan 2015) later I received a letter from Chevy extending the warranty on the timing chain (mind you the letter was dated for Nov 2014) to 120,000. However because I was 1,000 miles over the warranty there was nothing they would do for me. Repairs would start at $3,000. After calling GM on a few occasions still there is nothing they will do. Then there comes more warranty extensions for Throttle Position Sensor that is part of the Throttle Body again pass the allowable miles.I am at a loss how a company can have know about these issues for years then when knowing that most of these 2009 vehicles are probably past the mileage warranties they extend warranties to prevent a recall. As of right now my 2009 Chevy Traverse is now a $32,000 paperweight. The catastrophic break down of the timing chain has happened. Looking for some remedy for a mutual satisfaction my auto technician has told me that with all the issues that motor has (which GM has been aware of for sometime now) it is not worth putting that kind of money and work into it and suggests a used motor as the more reasonable remedy.

GM customer service and appreciation is so poor, I’ll never again purchase a GM product, after my husband and I have been loyal GM owners all our lives. On October 13th, we were in an unfortunate vehicle accident where my vehicle has been in the repair shop since October 17th. Since this time, parts for my vehicle repair are still in an “Unknown” status.The dealership escalated parts with GM as unavailable on October 31st, however after not being able to receive an ETA, I reached out to GM directly to escalate this concern on December 3rd. December 5th was able to speak to my case worker who reached out to the dealership on the same day. December 10th, I was finally provided an update from my case worker but only confirming all the details I already knew; My parts are unavailable, escalation has been file by dealership, and they would be sent when they are available (no ETA). The only detail he provided me that I wasn’t aware of was GM wasn’t the point of contact, my dealership was and there was nothing more GM could do. My case worker was unsympathetic in every conversation we’ve had, only re-iterating the whole country has been impacted by the GM strike. I then emailed the CEO of Chevrolet, Mary Barra, on December 10th, in which I received another case work. After patiently waiting, finally received a call December 15th from my new case worker. This one was worst than the last in regards to customer service. Saying the same thing as the last case worker about the GM strike and parts not available, only worse, she kept insisting my case first escalated on December 10th. I’m sure you can imagine how far my frustration had gone by this point. I requested to speak to her manager since it was obvious she was only performing the same actions as the last case worker, only more poorly. I was given a 24-48 hour turn around. Finally, December 22, got a call from her manager and again got nowhere, no update. Today is December 29 and GM still has no update on parts for my vehicle yet they are still pushing the same vehicles to production.

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

I am SO frustrated with Buick - Shenandoah Motors - and my 2010 Enclave right now!!! Thousands of $ in repairs since September (like in the neighborhood of $6500) - not including the usual oil changes and new tires. Went to pick it up today after a new transmission installation and the car is whining like crazy. Do they even test drive these things before they turn them loose for customers to take out on the road?? This has been an ongoing issue and finally GM Corporate agreed to pay $1111.23 of this most recent repair (not included in OUR $6.5k to date). Now its back in the shop (fortunately we didnt even drive off the lot before we went right back in and said something was wrong - AGAIN). Called GM Corporate but its after 5:00 so my rant will have to wait until tomorrow when they call back. CRAPPY SERVICE @ SHENANDOAH MOTORS.

I purchased this rust bucket. See what you think about this brand new 2019 Chevy 2500 LTZ Duramax with 50 miles! The entire undercarriage is covered with rust, GM and the Halls Dealership have both agreed that this is normal! It’s far from normal and is called neglect on behalf of both parties! It’s hard to believe that they dont coordinate and get away with this type of business conduct! A service bulletin related to surface rust gets them out of giving me a truck without rust that wasn’t driven through road treatment! They have a lot of explaining to do! The truck is worthless and don’t let either parties get you like they got me! It’s absurd that they can get away with what they are doing! Just a heads up for anyone purchasing a new GM lookout for the undercarriage rust because the service bulletin is only available to the service department who doesn’t give a darn about anything but the sale and getting over on the consumer! I am not done with these folks!

Left the dealership with a brand new 2016 Buick Enclave on 5-14-16 and returned to the dealership with a flat left front tire on 5-16-16. Not complaining about anything on the dealership end, but the roadside assistance is a joke. Have never needed to use it before, THANK GOD, and will never try to use it again. My husband put the donut spare on himself because no one was available anywhere to assist us. Gave the address where we were but no one could find us so they said. What good is having a service available to use if you cant get use out of it? My husband and I would have still been stranded til today 5-16-16 if he didnt put a spare on himself. My suggestion is DO NOT offer ASSISTANCE if you cant follow through when a customer needs it.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

I have big paint blotches missing from the back of my black 2014 Equinox. I was mistreated by GM even though it is a clear problem with the quality control of their vehicles and it should be a recall. I am within warranty kms and only 4 months out of the stupid 3 year warranty period. I will never stop dissing this company for the poor customer care and the uncaring way they produce and back up their product. I will never buy GM again... 3 year old vehicle with big paint rust spots is not ok with me.

July 22, 2019, we (Fiance and I) purchased a 2019 Chevrolet Silverado from Crew’s Chevrolet in North Charleston, SC. Within the first few week, we heard a constant thump coming from the rear of the cab. We took it in to the dealership not once, not twice but three times in order for the problem corrected. We were informed by the dealership that we could file a claim with GM so, we did. It has been a pain ever since. Once filing the claim with GM, we were assigned to a Senior Advisor. After a few conversations with the initial Senior Advisor, we found out they were no longer with the company and no one knew anything regarding the status of our claims. A week or so later, we received a phone call from another Senior Advisor, Tori, who was now assigned to our case. From here, I can’t even begin to describe the frustration I have felt. I have gone round for round with Tori regarding what to do, what’s going on and what to even think regarding our thumping with the truck. A civil engineer was sent to the dealership, a ton of sealant was applied and it is still thumping! (NO surprise there). Tori calls every 2 to 3 days to tell me that there is no update regarding our claim. There is an “Internal Resource Team” that apparently has not responded to her since the beginning of January. I have even called the service advisor at the local dealership and she seems to know more about our claim than the Senior Advisor assigned to our case. We are extremely frustrated and just want this to be over. We want our money back for the lemon that was manufactured by GM. We want to move on and not have to deal with the constant frustration with GM, Tori and the 2019 Chevy Silverado sitting in our yard. We have to make our payments while we do not feel safe driving this vehicle and have made that extremely clear. When will we get the answers?

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

I purchased a 2010 GMC Terrain 3 years ago and have had nothing but problems with it. I have had to take it to the dealer numerous times to get the engine repaired as well as the transmission. I found the car to be unreliable and because of the frequent break downs, I have had to miss work and deal with the inconvenience of renting a vehicle. The last time I was there, they recommend that I speak to someone regarding the vehicle exchange program. They assured me that they would be able to help me get out of this vehicle and into something more reliable. I knew going in that I would probably have to extend the duration of my current loan. Unfortunately when I spoke to the sales manager, their way of helping me was to get me into a new Terrain with a brand new loan of 6 years and an interest rate of 3.6%. How is this helping me? The only reason why I was even considering the exchange was because the car that they sold me is not reliable - AKA lemon! I am sure that the dealership has better incentives than what they were trying to offer me. I do not believe GMC cares about their customers. I was willing to purchase the car with the same payment I have now, but I only wanted a 4 year loan. They were unwilling to help. Why would I want to purchase a car from GMC ever again after the kind of service I got? If I am going to start from scratch, I might as well go to another brand of car. The sales staff at GMC Cerritos were not understanding of my situation and were very condescending. Thank you.

I have a 2002 Chevy Express Van 2500. I’m the original owner. I have about 98000 miles, first time. I just learned that the ABS sensors need to be replaced. It cost a total of about $600.00. The cargo side door that opens first on the passenger’s side is very hard to open. It’s almost stuck. I have applied grease, oil, etc. to the hinge, the lower hinge is the one that is super stuck. I am sure that the manufacturing process is the cause for this, nothing elseHow about the NTSB being notified? I can also mention that the fuel pump went out about 20,000 to 30,000 ago. The cost is over $1000.00. I have never heard of a fuel pump going out. I had lost time and wages and it’s dangerous. They make great vehicles, but the overall components are the pits after 30,000 miles.

Their customer service team doesnt return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesnt correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.

I have a 2018 Chevy Trax awd. On 8/4/21 my engine died. We assume as they really havent told us yet what is wrong. We had the car towed to our dealer Outten Chevy in Hamburg PA. Immediately they started coming up with reasons to void the 5 year, 60,000 mile power train warranty. They have used several excuses from wrong oil filter installed even though according to websites it was the right one, to low oil even though it was fine until the incident and then started leaking oil on way to dealer on a flatbed. It is now 11/15/21. More than 3 months and my car is sitting at the dealership and we are yet to hear from GMAC. We have sent them a certified letter, when we call we leave voicemails and cannot get ahold of anyone.The dealership told us the tube to the turbo melted but would not say if that caused the engine issue. They offered to replace it at a cost to us but said may not fix the issue. Sounds like a flaw to me but GMAC is not recognizing this or covering under their warranty. How can a 3.5 year old car engine blow when we maintained it and was driven with care. I cannot believe that we are having this much trouble for a company to stand behind their product. Not only is the dealership doing nothing but GMAC doesnt seem to want to do anything either. I work two jobs and have had to rely on friends and family to borrow cars as they could not even provide a loaner car to me. I am still paying payments and insurance on a vehicle that has been sitting on a dealers lot still waiting to be diagnosed because they are not looking into it since they cant seem to get it covered under the warranty.What is wrong with this world with businesses not standing behind their products and doing the right thing. We come from a long list of Chevy/gmac owned vehicles from a 41 chevy coupe to a 2020 Gmac Denali and numerous in between and never ever have had an issue like this. I simply cannot believe it, but it is causing us to rethink about buy Chevy/gmac. I know I read reviews and I hope that this may help someone else in the future when considering to buy a Chevy/gmac be careful cause they may not stand behind their product. As for me, I will be continuing my fight for them to do whats right and fix my car.

I purchased a 2011 GMC Yukon with 82K miles from Carmax. I paid $29K for this vehicle. This had the 5.3L engine & 4WD which is needed here in MI. At 125K miles the transmission gave out - no prolonged degradation, just failure over 1-2 days. I purchased a remanufactured transmission costing $3K (including installation). Adding more injury, GM charged me $200 to flash the transmission. Then at 140K miles, StabiliTrak and Traction Control codes appear along with the check engine light. The engine started running rough at idle with slightly reduced gas mileage. I changed the plugs, plug wires and coil to no avail. Analytics would show random misfire for cylinder 8. Compression check showed the cylinder was 60 psi low. Leak-down test showed the problem was either the camshaft or a lifter, meaning engine replacement. Ive taken good care of this vehicle with regular service and am extremely disappointed I couldnt get more mileage out of the engine. BTW, this is the 2nd GMC where both the engine and transmission had to be replaced at similar mileage (a 1985 GMC Jimmy). GMC is not the Professional Grade they claim to be, but the opposite. I will never purchase another GMC vehicle.

I am writing this complaint as I am very disappointed the way my whole purchase and ownership experience. I feel that a profit motivation has ruled the decision making process and customer service non existent. Firstly at the purchase of our 2012 Chevrolet Cruz, one major significant item was not offered and when we became aware of this item we were told it was too late. Then on the first trip we hit a pothole and damaged two tires. No problem, we have warranty. But even the dealership gave us the vehicle with three tires with a maximum of 21 PSI 2 at 18. We paid for this as no one was responsible. We noticed on the side mirror at the outset what we perceived to be polish dust. Upon the initial washing we became aware that it was actually a defect. We drove to the dealership only to be told we will sort it out. However, after repeated complaints we were told it was never written down and you now are out of warranty. GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but we are out of warranty.I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored Lemon Laws but I now realise that they have a place and are needed to protect customers. Thank you for reading.

Bought two GM trucks at same time. After about six weeks one had the airbags deploy for no reason. Only going about 30 mph at the time so fortunately no one was injured except the shock of the incident and the total destruction of the interior. GM had immediately wanted to blame the driver and wanted the insurance company name. THIS WAS NOT anything we did and is not an insurance claim. This is just a faulty product with a dangerous problem which they dont want to accept responsibility for. This IS a GM problem. We have a loaner but want another new truck. We do not want that truck back. We no longer trust the vehicle and since this incident have no trust in GM to stand behind their product. Until this problem is addressed and fixed I would not buy a GM truck. None should have to go through this. GM is fortunate that none was hurt. Apparently they just dont care about the customer. BEWARE OF GENERAL MOTORS when considering buying a new vehicle.

Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9,000 miles truck broke down. Had to be towed and lifters and a piston had to be replaced. This happened on a Friday so I had to spend 3 days with no vehicle and pay for extra night at hotel to wait on a rental. I contacted GM to try and get reimbursed for some of my cost and they never even acknowledged me. Very disappointed!