We are in the middle of installing a new kitchen with all new Thermador appliances. We bought Miele for the dishwasher instead of the free Thermador. At this point, we wish we went all Miele for everything and here is why. Nothing has been used yet since we are awaiting countertops and water but we have electricity to the appliances. Right out of the box, one of the Thermador ovens has a defective main circuit board. The drawer microwave has a defective control panel. What is Thermadors response? Call a repair shop. Which we did, waited a week, tech shows up and yup its defective. Now we are waiting 4 weeks for the parts and then a week later, maybe they will repair our brand-new, never used, just installed Thermador appliances.Thermador is a brand name owned and managed by the same folks that make Bosch which is sold at Home Depot, etc. Thermador has splashy ads in high-end magazines, etc. but it is all hype. The product quality and service is abysmal. We were flabbergasted that Thermador would not let our kitchen designer/dealer replace the defective units. If you are considering premium appliances we would recommend Miele. Check out the information online before you buy. Miele is a private, family-owned company that is uncompromising in their focus on quality. They cost more than Thermador but they are worth it. We have three Miele dishwashers at other properties. Previously, we had a Thermador cooktop downdraft that the blower motor died after two years.

My husband and I purchased a very expensive double wall oven, warming drawer and microwave/convection combo 2 years ago. We truly thought that for the extra money we would get a worry free appliance to last us several years. We were so wrong. It was problem after problem. Thermador customer service is rude and, frankly, couldnt care less. I even wrote to the CEO of Thermador, who also responded briefly, rudely and offered no solution, other than, Oh well, you are past your 1-year warranty. The company I purchased the ovens from has offered to buy out our warranty, as they cannot find anyone to repair these so-called high-end ovens. But I am still stuck with a costly oven that does not work and is less than 5 years old. The old saying that you get what you pay for is not true. I should have stayed with the builders cheap GE that was 15 years old and worked fine. What an expensive mistake!

Use gas range daily, no problem. Rarely used oven, maybe 20 times the most before it stopped working. Replaced electronic module located between oven and range. How stupid! Used the oven less than 15 times within 3 years and it failed again. The last visit cost $700. After reading all the negative comments about Thermador, I am buying an electric oven and the hell with this piece of junk! Frustrating to spend 2 hours baking and the meatloaf was cooked only on the surface. That darn thing quit half way without warning!

We purchased a suite of Thermador appliances when we built our new home in Autumn of 2011. This is the THIRD ignition we have had to repair. We were told not to use the self-cleaning option because it causes burnout to the ignition. We have not used it but again the ignitor will not light the convection oven, which is the large side. We bought the oven because we like to entertain and nothing is worse than having a house full of people for dinner and the oven just wont light. The store where we purchased the range says go back to Thermador. Thermador says it is not longer under warranty. Very unsatisfied to have spent such a large amount on an appliance to have it unreliable. Will never buy another Bosch product nor will I recommend to anyone.

My new Thermador dishwasher was installed on 6-12-06. When the original warranty was about to expire I decided to purchase an extended warranty, something I have continued to renew every year. Why? Because every single year Ive had this dishwasher, Ive had problems with it (wouldnt fill with water, water wouldnt drain, machine wouldnt shut off, etc). At the present time Ive been without a dishwasher for over a week because the machine isnt cleaning at all. I paid over $1,700.00 for this dishwasher and in the 8 years Ive owned it it has already needed repairs more than ALL of the cheap dishwashers Ive ever owned combined. Never again!!

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasnt been on at all in last 6 months, customer service is non-existent, thats the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me its sophisticated software and has to be allowed to work these problems out over time!!Cant use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. So you cant use it and entertain in the kitchen at the same time. Cant stress enough for the same money or less, try the other big brands, this one you will definitely regret. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. It pretty amazing, cant believe there isnt more negative comments about the product quality and service.

We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.

16k fridge that since day 1 the freezer doesn’t work. 9 months later. We still don’t know how to fix it. Stickers labels are peeling off. Small plastic is breaking. And the freezer part still doesn’t work. Customer service rep is rude. Tells me. I should keep getting the tech out and until he tries more than 5 times. They can’t with anything more. Each time you schedule an appointment it’s 2-3 months away. Waiting on my 4th visit now.

We bought a house with Thermador appliances already in it. The oven has never worked properly and I have had it serviced 3 times. It never heats up to the set temp and does not hold the heat. It is impossible to cook with. Thermador was no help. In fact they stated that I would have to replace the whole unit as they are not separate units. So, instead of spending $1600 to replace the oven, I would have to spend $6500 to replace the whole unit even though the micro & warming drawer do work. Well, I will not replace it with Thermador and will never buy any of their products ever again. Awful customer service.

Thermador appliances are for sure sleek beautiful appliances. My experience with delivery, product reliability, service and customer service is/was not so good. I have purchased a dishwasher, range, range hood, and refrigerator. Ive had these appliances for about 1 month. Delivery: Three dishwashers were delivered to my home as each was damaged.Reliability: The refrigerator just flat out stopped working within 3/4 weeks. Service in my area is hard to find in my area. The appliance service from the purchaser was supposed to be wonderful, however, not so much for Thermador. Its been almost 2 weeks now, no fridge and Thanksgiving is in 5 days. Very frustrated with no callbacks and having to chase service provider. Breakage: The range door, upon moving into place, simply came off. Im unsure the motive to have it work this way, please beware. I do wish that my experiences were better, they are beautiful, however having appliances that are ready to install when delivered and in working order is much more important. Good luck.

Where do I begin? The refrigerator, ice machine leaked and ruined my beautiful wood floors. The doors dont line up properly. The cook top on my stove needed repair. The clock on my oven stopped working and now the microwave sounds like there are loose parts in the machine. Nice looking appliances, but not worth the money! Do Not Purchase Thermador. There is better out there for the same money.

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldnt repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

I wish Id never bought it. This Thermador range has very finicky computer boards under the two X-LO simmer burners which are the first to go. My stove was delivered in September; the first burner broke in November, the next one in December, a third one in January, and in February, the original broken one broke again. I had 7 service appointments in the first 6 months for 4 out of 5 burners, and I wanted to return the stove. Its a lemon, or a bad design. But neither the appliance store nor Thermador would hear of it. Thermador extended my warranty another year, and that first burner just broke again. So Ive had 10 service calls now in two years. I told my friend who was shopping not to get this stove, but she ignored my advice, got a Thermador, and had to call service for repair in the first couple months. Choose a Wolf or Viking instead!

We have now had our unit for 2.7 years now! I wrote about our numerous oven problems regarding faulty control panels previously. We are now waiting for our 5th oven control panel and just completed replacing the control panel in the microwave. Thank God we have a home warranty policy because something breaks on this unit at least every six months. I am 60+ years old and have owned many brands of appliances. This is by far the most unreliable brand I have ever owned.

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!

The third time the inside glass shattered inside the oven, they told me Thermador will be sending an engineer from the New Jersey area to come and see the problem with this door on this model. I am still waiting. It has been 4 years and I had to replace the door myself. However, the glass has cracked inside shortly after replacement and I continue to use it with broken glass. This unfortunately does not give an accurate oven temp because there is not a seal. So dissatisfied with Thermador for not backing their products. All I want is a new door oven that does not break at high temps.

We built a new home in 2015 and installed a complete kitchen from Thermador. The range had problems immediately but the service department responded and it has not been a problem. The microwave failed after less than 5 years and there is no replacement that will work with the built in oven combo. Numerous calls, service visits and still the microwave does not work. I am punting and buying a Bosch.

When we remodeled our kitchen 4 years ago we purchased Thermador appliances - 2 ovens, an induction stovetop, and a dishwasher. I called for repairs on the ovens right away. They did not cook to temperature. Sometimes it takes me twice as long to cook a recipe. When making cookies and the recipe say 12 minutes, I set the trimmer for 16. When the repair man got there he told me that I needed to learn to cook again and that the times on recipes were not right. I told him that if an oven cooked to temp, then if they say it is done in 30 minutes, then it should be. I was told that, This is the way German engineers wanted it. I guess they do not want their appliance to work accurately. So we called the factory show room in Burlingame and attended their cooking class. I kept asking them about my problem with the ovens not being on temp. There I was told that I needed to look up on a chart the weight of our food and what type of food it is to determine the cooking time and temp. I was told to never just turn the oven on but to always use the fast preheating setting. This is hog-wash. To this day my ovens do not cook to temp and baking anything is a gamble. I have been very disappointed with my Thermador ovens.

In 1993 a 30 dual fuel RDSS30 was installed in a custom home. We bought the house in 1998. Within 2 years the front panel would start to blink. This turned into the panel shutting down. We were told back then that we could not get the computer panel. My husband just happened to find a floor model of the same stove so we purchased another RDSS30 not realizing this was a chronic problem with Thermador. Within a year the computer panel would start blinking then the oven would just randomly shut off. We never even used the self clean feature being afraid the extra heat would make it worse. Now it is to the point where the number are so dim you cannot see them unless you are in the dark. The oven will not heat beyond around 300. It shuts off without warning. How can a 5 year old $5000 stove not be able to be fixed? There are outside companies that offer the service to rebuild the boards. So why cant Thermador? I will tell you why. They do not give a damn.

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

I contacted Thermador customer service in AUGUST to request service for my water dispenser. The water button stopped working. It is now DECEMBER. Over the last four months we received the wrong part no less than 3 times. The part is estimated to cost in the $500 range. The technician rigged the button to work on his last visit but it ultimately failed. I called customer service again today - asked for a supervisor who was horrible. No answer/update/information. She told me she would get back to me which I assume will be much like no one has done since AUG. Apparently this kind of thing can take months. I told her it HAS BEEN MONTHS. Please Thermador... come fix my water dispenser!

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

We purchased a Thermador Pro Grand 60 Range on 4/25/2019 from Ferguson Appliance, 3201 Powell Ave, Nashville, TN 37204. We experienced our first service issue within 6 months and the problems have persisted. Thermador refuses replace the range and continues to put us through misery to maintain this $20,000 appliance. Repair Issue #1 – 10/17/19• Door Gasket on Steam Oven Failed Repair Issue #2– 4/20/20• Stainless steel borders (sides and front) became discolored and pitted. Thermador replaced. Repair Issue #3 – 1/12/21 through 1/26/21 • Complete failure of internal electronic components. • All electronic boards had to be replaced over multiple service calls.• Top griddle warped and had to be replaced. Repair Issue#4 - 3/9/21• Warming drawer display module failed. Still not repaired. Repair Issue #5 – 4/15/21• Rear fans making growling noise. Still not addressed.All warranty work to date has been conducted by Huff Appliance, 1314 Woodland Street, Nashville, TN 37206. Phone (615) 226-2080. On 4/15/21 Huff Appliance stated, “This unit has so many issues that in my opinion this unit is unrepairable.” On 4/26/21 Thermador requested additional information of Huff Appliance on all issues to decide on if they will replace the unit. This process has grown increasingly frustrating, given Thermador has a detailed service record of the repairs which they (Thermador) authorized to date. Our warranty (2 years) has now officially expired, and it appears Thermador is attempting to wash their hands of this issue.We purchased this appliance for daily use and entertaining. Parts have taken weeks and months to arrive. During much of our ownership over two years it has been non-operational (and still is). We understand that given COVID, parts may take longer. Given this was a new unit we should have not been put in this situation. We have zero confidence this unit will not break down again due to its performance history. My wife had double hip replacement surgery 10 days ago and Thermador called this morning telling us they want to send another service agent to our home. Unfortunately we are at a point where we will need to get attorneys involved. Avoid this company at all costs, their customer service is terrible.

We purchased a Thermador T18IF900SP3 which is a stand alone freezer column in November of 2017. Periodically the high temp alarm would go off with readings around 29-33 degrees. It happened intermittently for several months so I finally called Thermador and connected us with their service representatives in our area, St Louis Appliance Repair. Visit one was exploratory and a new board needed and ordered. A week-ish later part comes in and we schedule a visit in a few days. The tech comes out for visit two but the board did not work properly so the old one was put back in and another one ordered. The freezer continued to work with an occasional high temp warning. Visit three is a mirror image of visit 2. Yes a second board that does not work at all apparently. The old one is put back in (again) and the freezer works as good as before. On visit 4 (Tuesday before Memorial Day) the new board is installed and supposedly works because the tech leaves it in but says the molex connector has a crimped connection. He takes pictures and sends to Mike ** at Thermador which is apparently Bosch or owned by Bosch. The next morning the high temp alarm is ringing away and the freezer is 60 degrees and food melted so we chuck it all out. It is now Friday - 4 days later - and Mike ** has apparently still not gotten back to St. Louis Appliance Repair. I have called both S.T.A.R. and Thermador every day since Wednesday only to get another person saying Im sorry... or Were sorry... but we are awaiting for a decision from the factory, we are awaiting a decision from management on replacement, we are awaiting on a decision from Mike **, we are awaiting a decision for the tech, we dont have your proof of purchase, No we dont need your proof of purchase as St. Louis Appliance Repair will send it, (said Nakia) but they did NOT so I sent it, We dont have the notes from St Louis Appliance Repair says Thermador... What a never-ending run-around of poor customer service and process malfunction. So if you ask me if you should go with Thermador for your new kitchen? I WOULD SAY NO!!! And Bosch? If you own Thermador then how about Bosch for your new kitchen? PLEASE DONT! We spent a fortune on all Thermador appliances. I would NEVER do it again. So here we are about 5 weeks after St Louis Appliance Repairs first visit with the freezer working worse than before I made that fateful call for help. Will it ever get fixed? Not sure. Our family is coming in for Memorial Day Weekend for Moms 90th Birthday and to see the new kitchen. Thermador your broken freezer will be propped open and shut off so it doesnt smell like mildew. Thanks.

I purchased a Thermador fridge/freezer double gas oven, cooktop and dishwasher. At the 4 yr mark the double oven fried the circ board. I replaced it with another brand. The refrigerator lost the freezer part at 5 yrs. I paid the service company they sent out to replace compressor, lines. Took 3 weeks to fix. 3 months later it goes again. 1 week out for a service. He comes today and says theres a contaminate? Or blocked line? I said, Well lets evacuate and recharge it?? He did and the door wouldnt close. I mentioned it and was told oh when the freezer reaches temp the door will suction close?? Ok the door doesnt close and the light is on. I called service again. No clue if its going to reach temp because the door doesnt close. Ive lost all the food in the freezer twice now. And waiting a week for a tech is absurd. No clue if its fixed but now the door doesnt work.

This oven has malfunctioned since the day it was installed. It doesn’t heat to the right temperature, it doesn’t maintain the right temperature and nothing ever cooks inside. When using the top oven simultaneously with the bottom oven, the bottom oven automatically cools down. It was finally replaced with a new one and the new one does the same thing. I am going to take the $8,500 loss, and buy a new oven. Also, I would steer clear of Thermador refrigerators as well. They are very poorly designed!

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DONT BUY THERMADOR.

Spend over $5000 on a fridge, spend several hundred to repair it and waste numerous hours waiting for servicing. Spend months dealing with them on the phone listening to the same scripted responses from different people (since they will not discuss anything with you via email) and finally be told that for a few thousand dollars more they will replace the unit. AVOID this company at all costs.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

We purchased the Thermador refrigerator (Model T42BD820NS) in June 2014, yes, 2 months ago, and we are already experiencing problems. The ice maker completely broke and we had to wait a WEEK to get a service rep out to tell us they have to order a part and will come back in another week to fix it. So, not only does the product suck, because it broke after 2 months. (this is a $10K model by the way, would expect better performance) But, the service package is AWFUL too. We have always had GE Appliances in our past houses and have NEVER had a problem. This is completely unacceptable. Buyers beware of this very expensive piece of crap. I hope this helps someone make an informed decision because this has been a very disappointing experience. (I do like their dishwasher and cooktop, though, have to admit)

As part of a SF Bay Area remodel last year, we were excited to replace all appliances with Thermador top-line products. We spent about $30,000, anticipating a great kitchen experience with their products. Instead, we were utterly disappointed and left wishing that we had picked almost any other appliance brand! The Thermador Convection Oven Microwave MC30WS/01 is a nightmare. Every single time you have to use the microwave you have to endure a 2-second ‘boot-up’ process that flashes “Thermador” accompanied by a loud tinny tune. WHY??Then it takes 3 steps to select a simple microwave setting to finally get it going. But, if you start the unit and step away to do anything else (which is what you do all the time!) it will hammer you with a loud alert jingle that it is done - not once or twice, but again, and again, and again and again and again and AGAIN… a total of FIFTEEN TIMES! WHY?? And there’s no way to silence this “feature”. For $3,000 all we bought ourselves was a dose of daily aggravation. Similarly the Dishwasher DWHD650WPR/13. Once it completes the wash cycle, it too announces repeatedly - SIX loud beeps which repeat over and over SIX times, even in the dead of night.. and the only way to stop that madness is to go and open the unit’s door! It makes us wonder if these products are designed to impose upon the user rather than to do their job and sort of disappear in the background? For instance if a user starts the dishwasher at night, does Thermador expect her to stand by until the cycle is complete and they can kill the alerts so that a guest sleeping in an adjacent room doesn’t get disturbed? Or if a user starts the microwave, are they expected to physically stand by so that a string of unending alerts don’t wake up a sleeping baby? It is as if the people who designed the products never used them themselves. Otherwise it is hard to understand how anyone, especially a company like Bosch / Thermador, would let this stuff fly. We’ve never been so disappointed with appliances in all our lives, certainly not ones that are so expensive.

We installed a 36 gas range in Feb. 2014. We have been remodeling our home for the past 2 1/2 yrs. and finally moved in a month ago. We have already had to have a repair service come out twice and he informed me we would become good friends. The range will not turn down low enough to simmer and the constant on & off of the 2 simmer burners is annoying. I dont know why we didnt look at reviews somewhere besides the thermador site. Silly us. The good news is that we have only one more repair to go and the lemon law kicks in. Both repairs were 2 different issues so well see what happens next. Anyway, dont be like us, DO YOUR HOMEWORK FIRST. So far Thermador has been nice to work with, well see if that continues.

I purchased the PDR364GLZS Stove/Oven/Grill unit in 2004. Since then Ive had to replace 3 grill igniters, 3 stove burner igniters, the pc board and an oven heating element. Now, parts are becoming, discontinued by the manufacturer. So soon, I will have a $3,200+ hunk of stainless steel taking up space in my kitchen. If you insist on buying a Thermador product, be prepared to spend money on future repairs, and the parts being discontinued rendering your appliance useless.

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

We purchased a Thermador Pro Harmony 36 range in 2010 and have been disappointed with it ever since. It was purchased as part of a kitchen remodel package and all 3 Thermador appliances purchased have been replaced over the 7 years we had them, except our oven which only performs sporadically. The griddle stopped working after a year, the circuit board has been replaced, the burner ignitors have been replaced, the broiler function no longer works and the oven door hinges no longer work to keep the door shut. We literally have to push a stool up against the door when we use the oven to keep the door closed. Thermador says they no longer make hinges since the oven is discontinued. And, they couldnt even provide me the name of a parts company to order new hinges. Apparently the hinges are no longer available, anywhere! They are worthless! DO NOT BUY THERMADOR!

We did a home remodel in 2005. I spent approximately $11,000 on my fancy Thermador range (I know, crazy, right?). Anyway, this was supposed to be my once in a lifetime dream kitchen. This range cost more than my first 3 cars put together! Long story short, in 7 years the oven has gone out 3 times and 2 burners once. The cost for these repairs? Over $3,000! The company has exactly zero interaction with customers once theyve purchased, and absolutely zero accountability. I could cry knowing how much money I have wasted on this thing. I cant afford another stove. Can you imagine throwing out a range you have $14k invested in? We had a 4 hundred dollar oven that lasted the first 14 years of our marriage. We then sold it for $200! Thermador is the worst company I have ever dealt with in my entire life. They do not care about or stand behind anything they sell.

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.

In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!

We got an error message on our Thermador range (Product Number PRL486JDG) today. A circuit breaker was flipped by accident and this caused the error message. We called Thermador for help, and the solution they offered did not work. Service is scheduled for 12/2, so I dont have my oven for Thanksgiving! We have had nothing but trouble with this range since we bought it. Its a terrible product, unreliable and service is hard to come by. I regret this purchase.

Ive had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesnt light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesnt dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far Ive had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we arent always there and need to coordinate to make sure we are there. The repairman called us this morning and said, I dont know why they scheduled me today. I only go to your town on Tuesdays and Thursdays. When the products work they seem fine, but you can definitely do better than this - especially given its reputation as a premium brand. Try Subzero or Wolf.

DO NOT BUY THERMADOR PRODUCTS!!! I bought my expensive double oven, cost $8000, 9 years ago. I have had over 18 appointments to repair it. It has cost me thousands. The electronic panel is right under the burners. Moisture constantly seeps in and shorts it out. Electronic panels cost $1100. I had to pay to have this done 3 times! Eventually I had to have a metal part designed at a sheet metal shop in Fullerton, installed to deflect the moisture and to lift it up off the bottom. I havent had a problem since. Went to clean the glass inside the oven and it shattered. I called and they said I had to buy a whole new door at a cost of $1100! Are you kidding me? I HATE MY OVEN! Now I am having NOTHING but problems with my expensive refrigerator! I have spent thousands on it as well. The list is endless: compressor out twice, heater once, ice maker three times. Rubber seal twice, it goes on and on!!! NO one cares at the customer service desk. NIGHTMARE!!!

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

I have a 36” gas/gas convection oven. It’s almost 4 years old. Bought it from ABT in Glenview Il. The bake setting never worked. I had service at least 4 times. I was told to get use to it. That’s how this oven works. If the oven is used for long time the temperature drops. I was told to do the biscuits test. When I send them the picture they told me that I used the wrong rack... Every time there was another excuse. PLEASE don’t get stuck with this oven. Customer service is terrible and their product even worse.

First a little background. We own 2 homes and in them we have 3 Bosch dishwashers, 2 Thermador Cooktops and Thermador oven. All purchased new within the last 5 years. So with our one cooktop [$1,530 purchase price] one burner wasnt working and the burner cap had fallen down into the unit. We contacted the local AUTHORIZED Thermador repair center. They came out and said the end caps had fused on due to heat and the cooktop couldnt be taken off to do the repair. They said it would have be drilled out and a new cooktop installed. We then contacted where we had purchased it and they said this was a common problem with Thermador and suggested we contact them. We contacted Thermador and opened a claim. They asked us to get an invoice showing we purchased the cooktop new, verification of the diagnosis by their authorized repair center, and the new cooktop invoice and installation receipt.While I was gathering all of those invoices we received a call back saying they would not do anything to assist us because we hadnt contacted them to see if it could be repaired. In fact we had and contacted their repair center. We hadnt contacted while the problem had occurred. In fact we had and opened the claim the day the repair was being done. We even spoke with a supervisor [Vanessa] who simply said they do not help in these cases. If this is how they treat a customer who had purchased what we had [and all high end products] I cant imagine how they treat everyone else. There will be no Bosch or Thermador going back into our home.

We had a large Thermador freezer that was not new. The connection to the water/ice line failed, leaked and created significant damage to our floor, subfloor, related drywall and painted surfaces below the freezer. We followed Thermador’s straightforward claim process. The dollars were meaningful. They (their insurance company) were fair, responsive and totally professional. What a pleasant surprise. From now on, we do everything Thermador.

First time using the self-clean function on my Thermador oven. Within 20 minutes, the interior glass shattered. Contacted Thermador customer service - they are not nice people - and after presenting my problem to management, the best they can do is give me 50% off the parts. The internet is filled with customer complaints about Thermador products; especially the oven. Some have had fires using the self-clean function; others have had the interior glass shatter. Stay away from Thermador and their sister companies. They do not back up their products.

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

36 inch dual fuel range & dish washer - We have had our Thermador for two years and the oven has been out of service for four months to date and its out again! When we first tried to clean the oven, the heat burned up the circuit board. But that was not the first thing they tried and every part they need they have to order after a home visit, so the process took almost two months to resolve the first time. No oven for Thanksgiving and almost no oven for Christmas. Next time we cleaned the oven, poof, its broken again. Now, the warranty is out of date but it is the same problem! Now we fight through another battle. The oven was again eventually fixed and survived several cleanings but once again the oven is kaput after an attempt to use the cleaning cycle. There is also the story about the issues with the Thermador dishwasher sometimes running and sometimes not. Less painful than the oven but not what you would expect from new top of the line appliances. Never buy a Thermador appliance! I am sure you will do much better with any other manufacturer.

Have an ice maker problem. Called Thermador and they sent out their certified service tech a week later. They want $525 for a new ice maker that I bought for $325 over the net. Called Thermador to get info on removing special screws and they informed me that they dont provide tech support to homeowners, only service techs. Own a Sub-Zero fridge and the difference in their customer service and Thermadors is night and day. Will never buy another Thermador product again.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and its like I dont exist. My Freezer/Fridge unit was purchased 2017 and within a month I has calling for a repair and it has been ongoing issue. I have to treat my $10,000 freezer as if owned a 1920 ice box freezer and manually remove everything and chip out the built up ice. This is the sacrifice I need to do so that I can maybe enjoy ice when it decides to produce some. Thermador has decide to abandoned their customers so we can make sure that we can share our experience with as many Thermador potential customers and save them from also being mislead. Word of mouth (internet/social media) is very effective. I am very interested in starting a Class Act Suit against Thermador. **

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

Bought and professionally installed 48 dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still wont bake. Thermador sent sales rep on third repair visit to bake cookies to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the facts but after 10 days, I havent heard a word... Weve had range 4 months and still problematic! Thermador Rep doesnt want to believe anything is wrong with range even after witnessing failure to bake... with all my written documentation and ruined food. Ive even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.

We bought expensive Thermador double wall ovens about fifteen years ago. They are in perfect condition and have always worked perfectly and accurately until the other day when the knob that controls the upper oven broke. Now the oven cannot be turned on or off and Bosch/Thermador says they no longer have any parts available for the CT 127 or 227 series. So a terrific oven has to be torn out and replaced for lack of a $10 part. If anybody knows of an available knob, please contact me.

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

I have a very expensive Thermador freezer. It with keeping proper temperature in October 2021. Contacted Thermador on 11/4/21. It takes a month or more to actually schedule an appointment and Ive had 4 service appointments since and its still not fixed. Its been over 5 months with no ability to even talk to a supervisor or get any positive action from the company. Its the worst customer service Ive ever experienced.

Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital display went out within first 6 months, replaced every year thereafter at my expense! Now circuit boards not available so I cant see what oven temp. is!! Now door wont close so it doesnt lock therefore no cleaning cycle! This company has lousy support and terrible products!

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they wont have a problem with processing the warranty request. We dont know yet how long it will take to get the replacement part, but very disappointed about the defect and worried that the next piece of glass will also be defective, rendering our new oven useless in the meantime. We were very pleased, however, about how well our first turkey turned out and the cooktop we purchased at the same times is performing nicely so far. The higher end dishwasher that came with the package is perfection (we paid extra for the upgrade on the dishwasher). I recommend that buyers of any Thermador oven unit have the installation technician run it through the self-clean mode before signing off on the install. Better yet, have the dealer do it before they deliver!

I have 2, 36 full size Thermador ovens that are 11 yrs old. I have already replaced the control panel on each - a $400 part plus labor. Now one oven is not heating due to a bad bake element and sensor. I can replace the bake element but the $40 sensor is no longer available. Thermador tells me that my ovens are obsolete - just buy 2 new ovens!!! I have to spend $8000 because they will not make replacement parts. This is sooo wrong on every level - lets just trash the old ones in a landfill and keep the company making money off the unsuspecting consumer. NEVER BUY A THERMADOR!!!

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

Remodeled kitchen and bought new Thermador 48 dual fuel range. I really like the griddle and make pancakes every Sunday on it. However, I did not expect the oven to be so noisy. When I preheat the oven, before it reaches desired temp, the really noisy fan comes on and stays on until long after I turn off the oven. I bought quiet DW as well as a quiet washing machine. It didnt occur to me that an oven could be noisy. It is impossible to have a conversation in the kitchen vicinity or listen to the radio when the oven is on. That obnoxious fan is just too noisy. Its annoying enough that Id never buy a Thermador again.

I purchased the entire kitchen package from Thermador; fridge, freezer, double over, range top, microwave and upgraded dishwasher due to package incentives. Within five months the $5K+ refrigerator went out and needs the compressor, evaporator and filter dryer replaced. While the store I purchased from has been great in trying to remedy, Ive gone a few weeks without it being repaired, Thermador originally left items off the repair order. While the refrigerator looks impressive, I would seriously look at Sub-zero or another brand, maybe a little more but you get what you pay for.

Works well, no problems - it works fine. Price is okay. The color is nice. It was a long time before I had to clean it and I like it. The price was higher but it looks nice and classy and works well enough that I am satisfied with the product that I will not call to complain about the product. It was more expensive than most but I liked the style and thought it would work well because it is good enough to spend the few extra dollars. The size fits well in my kitchen. It could be lighter but obviously you dont pick up w/ stove that much so it doesnt play into effect at all and its a nice stove.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

I remodeled my kitchen in July 2015. I was so excited when my Thermador Range arrived and was put into place. My daughter and I couldnt wait to use it! She started by baking cookies. She is an amazing baker. The cookies she baked in the Thermador came out very different. They were done on the outside and raw on the inside. Same thing every time she baked after that. She really thought she was losing her touch. Yesterday was Thanksgiving and I had 8 people coming for dinner. I couldnt wait to show off my new range! I put the Turkey in the oven at 11:30 on 325. At 5:30 it looked done on the outside but was raw on the inside. It was thoroughly thawed when I put it in the oven. As a matter of fact everything took twice as long to cook as it should have.After everyone went home and I was cleaning the kitchen I decided to put the self cleaning on. About 20 minutes later there was a big crash and shattered glass all over my kitchen floor!! The interior glass exploded!! I was so scared and in such shock! I started researching and realized there are so many problems with Thermador! I dont want to fix it. I just want it out of my house. I contacted an attorney and Im hoping I can give it back. I called the appliance place I bought it from and asked them to take it back. I told customer service I would purchase a Wolf and pay the difference. She laughed and said What are we supposed to do with the Thermador? Why Thermador is still in business I dont understand! I will never make a big purchase again without seeing the reviews first. I hope this saves someone else from making the big mistake I did.

When we remodeled our kitchen a few years ago, we purchased all new appliances from the Thermador/Bosch... We have really enjoyed the big fridge, the oven and microwave...the dishwasher has typical Bosch problems, including a sticking soap dispenser door and fast build up of clogging in the arms...but, its really quiet and great when its working properly. The glass cooktop blew its control module, and took some time and expense to have Thermador fix it... They brought the wrong replacement unit first, and only got the right one when we pointed out their errors and pointed them to the correct unit... It cost about half the price of the unit to fix...so, not so good on repairs. Overall, the appliances are lovely, quite pricey, and not nearly so reliable as one would like.

Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they dont expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

Its the same problem that I have read about over and over and over again. My 10 year old Thermador 27 double oven has had most of the problems described in previous reviews. The incessant beeping where you have to shut down breaker for it to stop, the default codes that pop up because of the erratic sensors, and finally the control board going on the fritz and finding out that there is no way to purchase anew or even rebuilt one because it has been discontinued. So, basically I have to spend $5,000 for a new oven when I only need a $300 replacement part. However, the good news is that I wont have to put up with this nonsense any longer.

I just purchased Thermador/Bosch appliances for our newly constructed/remodeled home. I regret it already. The refrigerator needed a replacement part at installation. This should have been a blazing red flag. 3 months after installation, the dishwasher stopped functioning. The part is on back order for so long that they are giving me a replacement, but it will take another 3 weeks. I will be out of a dishwasher for approximately 8 weeks. I have an infant meaning that I have to hand wash all bottles/breast pump parts non-stop. The customer service is garbage - the four (yes, count them, four) women I have spoken to are all rude and it appears that their employees take vacation every other day (at least that is what they have been attributing repeated lack of responsiveness). I hate this company already and now it looks like I am going to be dealing with them for years to come...great.

We have a brand new Thermador freezer unit and the ice maker is a piece of junk. It is SLOW and when it does decide to make ice cubes, they end up as one giant block, or it doesnt work at all. I really expected more from a refrig/freezer this expensive. The solution is to connect up the old garage refrig since it works fine and Thermador is NO HELP since their unit works within specifications.

Wow. We have had so many problems with our gas range since purchased. We have a service warranty for 5 years and were lucky visits were covered. The experience of 2-3 visits per year for multiple problems is a nightmare. Burners out, potentiometers out, sparking constantly, oven burners out or shot. Wait for parts weeks at a time..... Like others, pretty range sits not of any use. Help....

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of we stand behind our products is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you cant even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet. The management told us that it was too long since it was installed. This doesnt sit well with my husband and I at all. We have had Thermador products for the past 35 years with a double oven and single in California as well as a stove top. We WILL NEVER BUY FROM THIS COMPANY AGAIN. This oven cost almost $4,000. The appliance people who diagnosed the problem had a terrible time finding this part. This is not acceptable either. Thermador is not a company that we will recommend to anyone with the outcome of this problem. Their management SUCKS.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

The large oven kept shutting off and the door doesnt shut. Resetting the breaker appeared to fix it, but didnt. Repairman came out and replaced the main board and relay board for $600. Now the large oven works, but the light does not go off in the large oven, and the fan runs continuously after using the small oven until you shut off the breaker. The repairman does not know why. He also informed me that Thermador no longer makes hinges for the large door, so I need to replace the entire door for $1200. Also charged $200 to replace the switch panel on the vent hood, which he was certain would fix the halogen lights. It didnt. Is anyone aware of a class action suit? Hundreds or thousands of complaints at $6-12K per range, it seems like there are millions of dollars to be recovered from Thermador.

I have a Thermador Professional Oven purchased in 1995. It still looks like new but the broiler and the cleaning functions failed because of the failure of a 5 button switch on the stove front. This switch is no longer made. Thermador says they are not legally responsible to carry the part after 10 years. The fix seems simple but cant be done and Thermador has washed its hands of finding a fix. This seems to me inexcusable. Dont buy Thermador.

Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped working (oven) due to what they called a control board short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.Now after 5 years after a normal cleaning mode, the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a professional series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.

I purchased a 48 dual fuel Thermador range on July 20th 2016. It is now September 22nd and it still does not work. The first problem after setting up making connections and checking for gas leaks I found the third valve from the left had a gas leak at the main manifold. So the process of repair begins. What a mess.I call the authorized service facility four times trying to communicate with the repair technician so he would be able to order parts prior to traveling 110 mile to look at problem then return waiting 7-10 shipping days, two weeks, to get the part then make a return trip.After the fourth call I was told I had to call between 8:00 and 8:30 to be able to talk with the repairman. FINE! So I call the next day and explain where the leak is. He orders parts. After two and a half weeks he makes the trip. Upon removal and disassembly he sees, Yep I was correct. Then he opens box at job site. I remind you Im a 110 miles from the service station. So WRONG PART! Back to plan B.I chew on them and they promise to expedite the correct part and open the box prior to leaving the shop. I receive a call after one and a half weeks. They have the part and the box was opened and its correct. I am scheduled for the following Tuesday. So Monday arrives and I receive a call stating my parts will be on Thursday and Im scheduled for the following Tuesday. NO NO NO! Im scheduled for tomorrow. Nothing can be done no part!The serviceman arrives a week late and makes the repair. Before he leaves we have troubles with the two XLO burners on the two outsides of the stove top. He says I have a power problem and it was up to me to fix. Im an electrician and told him I didnt believe that. He returns to the shop. I pull the range back out and test. NO power problem! I try the small left-hand oven and I get ERROR TEMP PROBE, call some 1-800 number so I do. Yep Im in need of service. So back to the service station I go. Ive received a call stating the part is in. However the serviceman is on vacation until October 2nd and Im scheduled for the 4th.Ive tried several calls direct to Thermador. The last call I was told I would receive a call back on what they plan to do about this problem. This is the fourth day and no return call. I just want this thing out of my house and Im done with it! Outside of an attorney Im not sure what I am able to do. Im going to call consumer reports next. DONT ever buy one of these! Terrible quality control and even worse service network!

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

Bought Thermador gas oven, hood and dishwasher last December. I will never ever again buy Thermador and sister brands (Bosch, Wolf) nor will I recommend to anyone. Totally junk quality appliances. In the first week, they had to come back to service the dishwasher as all the settings were on max and melted a bunch of plastic containers. Then the oven - the paint started chipping off the burner tray. Tech came and replaced that. Then the exhaust fan in the hood started making very loud noises and the tech came again, said the fan has to be replaced (luckily under warranty) but no sign of the fan in six weeks. Called them again and again and it is backordered! For a supposedly top of the line appliances, their customer service is atrocious - very indifferent attitude. They are not allowed to make follow-up calls so you have to keep checking. By the way, their parts are outsourced as is their technical service. Pure garbage. Thermador is made by Bosch so I imagine that Thermador, Bosch and Wolf are all equally crappy. Bought the entire set up late December and still everything not functional! Unreal! Too bad in NJ there is no lemon law for pricey appliances. Sorry there is nothing less than one star in the review category.

I purchased a high-end Thermador built in double oven. In total, this appliance was used less than 60 times. The oven would shut off and start beeping-- you would have to turn off main breaker and cross your fingers to restart it. I have had numerous people try to fix it-- to no avail. We live on Maui and the nobody wants to work on Thermadors or our piece of junk Viking refrigerator. We will save our money and buy our appliances at Sears or Lowes. Save your money.

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they do not manufacture the valves anymore. This is a $10,000 range. Thermador has told me to scrap this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.

We just had this installed by Best Buy and are so impressed by the quietness of this dishwasher! It has many choices of cycles and (lucky for me) a simple "auto" cycle where it analyzes the dishes in it and decides what cycle to use--amazing.

I spent THOUSANDS on what Id expect to be high end appliances which included a column fridge/freezer/wine cooler, ovens, range and range hood. From day one when the installer came to install, parts were missing, for the freezer, the range hood had parts that were not correctly fabricated, the fridge had broken trays as well as a faulty motor which operates the push door for opening and closing. Contacted CS to explain and have them resolve. They sent a Tech out to verify the issues. He said the parts would to be ordered. This was in May and now we are in June and I still do not have these resolved.In my first follow up call, I was told the parts had arrived and I should be receiving a call from the Tech to schedule an appointment. A week late, no call so I called CS again and asked to speak to a Supervisor. I was told the part never came and he didnt know why I was told it had. He then proceeded to tell me the part is still on order and it may take another few weeks. In the meantime, one of the parts (fridge tray) had been in the Techs possession way back in June. I proceeded to ask if the Tech could come and install the tray but was told that it would cost Thermador an unnecessary expense and they would send the Tech out once the other parts are received. He made no attempts to accommodate nor had sympathy.Considering all the crap that I have experienced, and patiently, I expected far more service and accommodation than was given. I purchased high-end appliances at a high cost expecting top-rated service, but it has not been anywhere near that. Its one thing to have bad products but to have horrific service too!!! From the reviews Ive read on this site, it appears Im not alone.

I bought a $4000 professional 36 oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesnt do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesnt work. You cant read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like its supposed to be, it doesnt work so you have to leave the panel hanging off the wall about 1/4 in order for the buttons to work. The elements have been replaced once, but the bottom oven still wont work. Today, the convection fan and light will come on in both the upper and bottom ovens but it wont heat up. Piece of junk! Dont bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They dont care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, Ill sell it for less than it cost me.

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I dont use the oven all that frequently, maybe twice a week, so its very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what were going through. I cant afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.

I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a cooling fan error. I had tech come again and he arrived after his second visit. He arrived with wrong part. A week later arrived again with wrong part...then called to say he would have to come back because he wasnt able to move unit by himself. Now another appointment a week later. He arrived with a pump to lift oven but wasnt strong enough to lift it...so lucky I was there. I helped him move the oven to install cooling fan. While oven was out I asked if he can pls raise the legs in the back about an inch so unit can be flush with tile. His response was its not my job. After all this and to say its not my job was very annoying...so now he installs fan but Im still receiving same error. I called again. They are sending same the same guy out with a helper.The day of repairs I get a call saying his helper could not get out of his driveway due to snow...really...but I was able to leave house with the same area snow. Now its end of March still no oven. 4 months without an oven to use and taking my wifes taken 10 days off work for them to come and fix. Horrible service. People whatever you do stay away from Thermador. Im am now going to place of purchase and asking them to remove all Thermador stuff from my home. I will be buying Wolf and Sub-Zero. Not sure of the issues I will be having if any with them but it cant be worse than Thermador...worst customer service I have ever come across. Also I paid like 20k for this range. My old oven I believe was a Miele. Ive had for 15 years without an issue. All I can say is stay far away.

In 2013 I bought my dream kitchen appliances, paying close to $18,000.00 with a $2,000.00 install. I have had nothing but multiple problems with them. First, I called Thermador for a repairman. They gave me a number to a company that had closed their doors. It took several calls before I could find another repair dealer that was actually open. Repairs became constant. Microwave: Interlock switch replace, adjusted, again and again. It now blows my fuse. Freezer/Fridge: Freezer went out losing all food. Double oven: Replaced element and control panel and had to have it calibrated. Downdraft Vent Hood: Replaced motor (cost more than it is worth). Dishwasher: Grinding and error codes, leak, replaced sump. Some of these problems occurred over and over, costing us an amazing sum because Thermador only stands behind their products for two years. They claimed I only had called them for the microwave; but I registered all my products with them and called them multiple times, as did the repair dealer. They will do nothing to help make it right. Also, the company I bought them from, Orson Gygi in Utah, will not do anything either. They just feel sorry for you...tough luck. Don’t pay for expensive ‘dream’ kitchen appliances. You will have a great looking kitchen that is non-functional and cost you a lot of money. **The only appliance I have not had problems with is the magnetic cooktop that is glass. While I have a small chip in it, it is super easy to clean and so far, so good. It is beautiful. The ONLY product I am impressed with.

Great if they work-HORRIBLE SERVICE IF THEY DONT. I recently purchased 33k worth of Thermador appliances from Ferguson. I took delivery of the appliances and just had the 12k+ range installed. I am in the middle of my move and eager to be settled. It is defective and I tried calling your service line. After being on hold over 25 minutes Teresa answered the line and was brusque in manner. She informed me that I could wait until September 22 for service. That is quite a distance away, so I asked for an alternative. She said I could call one other authorized service technician in the Los Angeles area that is permitted to service your brand. I am unfamiliar with this process so I asked if it is I that would call, and if your company would be taking care of the payment, and she replied “if you would let me finish I would tell you”. I was merely asking about the process. SO rude. I thought you were meant to be a luxury brand.Certainly your call center missed the service piece of that experience. I said that I was “trying to get clear about the process and that she needn’t be rude about it- that I was unfamiliar with this process as I had not done it before”. Teresa curtly answered that if I didn’t like her manner that she would turn me over to another agent and before I could protest she promptly hung up on me. I am frankly appalled and I plan on putting this company on blast all over the internet for the lack of service, and ridiculous treatment.I have an expensive product that is defective, am in the middle of a move, and am merely trying to get something fixed. Now I have to spend additional hours chasing this down while working full time and attending to various other obligations. I would hope to get some assistance. Randi ** PO# ** Ferguson Build order ** (primary order- I purchased additional items).