Tipos de aparatos


Marcas de electrodomésticos


Categorías de artículos


Más artículos


Carrier Aire acondicionado Reseñas
Carrier Aire acondicionado Reseñas

Carrier Aire acondicionado Reseñas

A la hora de elegir un aparato de aire acondicionado para su hogar, tiene una gran variedad de opciones. Carrier tiene la información que necesita para investigar sus opciones, sea cual sea su presupuesto o sus necesidades, desde un solo acondicionador de aire hasta un sistema Carrier completo. Su línea de acondicionadores de aire centrales le permite elegir la mejor solución para satisfacer sus necesidades. Después de todo, se han centrado en la refrigeración de espacios interiores desde que su fundador, Willis Carrier, inventó el primer sistema de aire acondicionado moderno en 1902.

Product Reviews:

My Carrier Infinity Air Conditioner unit cost roughly $9,500 to install and
My Carrier Infinity Air Conditioner unit cost roughly $9,500 to install and was put in four years ago. My A/C stopped working because the condensing coil was leaking from the riser. This caused it to run under charged and blew the compressor. Now I need a new compressor, a new coil, a new capacitor, a new wire harness for the compressor and a new filter dryer - essentially building a new A/C unit. Carrier will cover the parts but the labor will cost $1,455 and they will not cover that cost. IF the tech agrees its a quality control issue they will see what they can do. Obviously by the number of complaints about Carriers coils, this IS a quality issue.
Published: December 18, 2015
Julie of Lehigh Acres, FL
Source: consumeraffairs.com

We purchased a carrier system in Nov. 2019, it had a condenser leak in Dec.
We purchased a carrier system in Nov. 2019, it had a condenser leak in Dec.2020, four days later the compressor stopped working. Total labor for both jobs was $2500.00 dollars. Carrier’s customer service denied payment for all or part of the labor. The exact statement in the e-Mail from Mr. Lee ** was “Carrier only pays for excessive or expensive labor cost”. David L Gitlin Dave President/CEO, Carrier Global Corp stated in on the company’s website “we want to do what is right”.
Published: December 28, 2020
George of Greenville, SC
Source: consumeraffairs.com

I bought a Carrier heating and cooling system back in 2010. Had a problem w
I bought a Carrier heating and cooling system back in 2010. Had a problem with the condenser freezing up when the weather got cold. Happened several times but was rectified. This year the heat went out. Had the same symptom. The company I bought the Carrier from was no longer in business so called another one that was a Carrier certified. They condemned the unit. Heat exchanger was burnt. These typically should last for 15 years. Only lasted eight and a half years. Getting Carrier will replace the part but the problem is the installation is very expensive. Its like buying an expensive car. All the parts are very expensive and they charge a fortune to install it. Dont be comforted by the warranty. Its worth very little.
Published: February 5, 2019
Patricia of Duncan, SC
Source: consumeraffairs.com

Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was
Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was informed that the unit came with a 10 year warranty. In 2013 the condenser went out and 2 years later the compressor has gone out. Carrier warranty department is stating the warranty was only for 5 year. This was not the information given at the time of purchase. Now Im left with buying a new system. What a ripoff.
Published: August 9, 2015
J of Acworth, GA
Source: consumeraffairs.com

We installed a Carrier ECO efficient heating and cooling system about 9 yea
We installed a Carrier ECO efficient heating and cooling system about 9 years ago, heating worked without any problem but the AC never worked properly. It stops around 81-82 degrees even if we set it to 76 or lower, especially for hot summer days when outside is over 90 degrees. We had Carrier dealers come to check and perform maintenance many times but no help. They said the a/c is fine but might be inside programming problem or controller problem which they cant fix and ask us to contact Carrier. Every time when we called Carrier, we were told to go to local dealers but local Carrier dealer asks us to go to Carrier. We are trying to find out if Carrier can have someone who can run a thorough diagnosis to figure out what is going on but dont know who we can approach. The a/c problem we noticed is a/c doesnt run enough time and stop (sometimes just 1 minutes) even it is far away from the temperature we set on controller (we set to 76, room temperature on controller is 84) then the a/c waits for a long time to restart then doesnt run enough time and stop again. Hope this helps us to get to the right place to fix the issue
Published: June 7, 2021
Henry of East Brunswick, NJ
Source: consumeraffairs.com

Im a homeowner and had two units installed in the two story house I complet
Im a homeowner and had two units installed in the two story house I completed in 2012. Its been 1 year and 3 months and Ive had 3 a/c outages. My upstairs unit (3-ton) has been out twice, most recently when the compressor blower motor stopped working. My latest problem is with the downstairs unit (2.5-ton) which needs a new evaporator unit. There is a leak in the copper coil which Im told is common. Most startling to me, however, was how corroded the entire evaporator unit appeared. I took a photo and posted here. The prevailing story I hear from the repair folks is that Carriers technology got way ahead of quality... in an effort to meet the rising efficiency requirements. The parts warranty is helpful, but the labor combined for all three repairs is now at $2000. Oh yeah, and I called Carrier (as a homeowner) to express my dissatisfaction. They towed the line on warranty terms and conditions and wouldnt transfer me to a Manager. Given my experience, I will never purchase Carrier equipment again.
Published: September 7, 2013
Dan of Tampa, FL
Source: consumeraffairs.com

Puron Model 24APA530A300 Coil bad - A/C stopped cooling on hottest day of y
Puron Model 24APA530A300 Coil bad - A/C stopped cooling on hottest day of year, and my a/c guy said it must be a bad coil. The unit was put in 6 years ago, and I figured Carrier would replace it. Just found out it has only a 5-year warranty, but starting in 2010 they made it a 10-year warranty. I think it is plain wrong that Carrier only has a 5-year warranty for a machine that costs upwards $6000. No way a coil should go out in 6 years.
Published: May 19, 2014
Tracy of Whittier, CA
Source: consumeraffairs.com

I built a new house in NC in 2006. I had two Carrier units installed. Every
I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.
Published: January 26, 2012
Jeffrey of Concord, NC
Source: consumeraffairs.com

I replaced 4 or 5 of my a/c units in my home in Playa Del Carmen with Carri
I replaced 4 or 5 of my a/c units in my home in Playa Del Carmen with Carrier because I thought I was getting a superior product. I was totally wrong. These units have lasted less time than my cheaper Chinese units at half the cost. One unit has had a control board failure twice in one year and the unit is less than a year and a half old! And of course the Carrier dealer in Cancun warranties nothing. So, needless to say, I am never buying Carrier again.
Published: August 23, 2016
ken of Mansfield, TX
Source: consumeraffairs.com

RUN AWAY! I always trusted in the brand, however, when I needed help from C
RUN AWAY! I always trusted in the brand, however, when I needed help from Carrier, they dont want to deal with their certified providers. I purchased an Air Handler and a Condenser from two providers listed on the Carrier website to solving my cooling problem. The issue was not solved, and now they want to sell me another HVAC system more powerful. They will not give me any discount for the product that I just bought and have less than 2 months of usage. Honestly, it is a joke, they want to sell more and more equipment without caring about customer satisfaction. Very disappointed with Carrier.
Published: September 1, 2021
Edson of Austin, TX
Source: consumeraffairs.com

I have a Carrier infinity 3-ton variable speed unit that is less than 2-yea
I have a Carrier infinity 3-ton variable speed unit that is less than 2-year-old. The unit sweats when the air conditioner is running and is causing massive mildew/mold within the closet the downstairs unit is located. The Rep from New Orleans has been twice and said unit is working fine and closet needs insulated better. Had another HVAC come look and he said the unit should not sweat like this at all and the temp in closet was 73 degrees so no huge temp difference. I live in MS and temp and humidity are extremely high right now. Has anyone had these issues?
Published: July 22, 2015
Barrett of Brandon, MS
Source: consumeraffairs.com

Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibel
Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibels of sound. It was advertised to be as low as 65 decibels. This is intolerable at night! Carrier could care less!!! NO recourse for me. Buying Carrier was a colossal blunder! I have no one to blame but myself. As it turns out American Standard was the best choice. Trane was second. That was based on exhaustive research, after the purchase. I found what seemed to be endless complaints against Carrier. How do you test drive an air conditioner? Caveat emptor!
Published: July 30, 2016
John of Kettering, OH
Source: consumeraffairs.com

We had a new system installed in Sept of 2010. As of today, we are on our 3
We had a new system installed in Sept of 2010. As of today, we are on our 3rd replacement ECM motor. According to the HVAC company, these have been failing at a terrible pace. The first two were under warranty (still had to pay $150 for labor) and now Carrier is saying they wont cover any more since we didnt register with them at the time of purchase (had NO clue we needed to do that!). Even though we have receipts for the sale from, they wont honor their warranty. If there is a class action lawsuit coming for these guys, sign us up!
Published: September 4, 2015
Aaron of Cameron, WI
Source: consumeraffairs.com

Purchased a new Carrier HVAC for my home in 2007. It was properly installed
Purchased a new Carrier HVAC for my home in 2007. It was properly installed by licensed technicians. Ive had 9 (nine) major service calls requiring replacement of major components in less than 7 years. Thankfully I was covered for many of the services by a Sears master service agreement. That said, Ive still had to come out of pocket for several service calls for things not covered by the plan (i.e. Puron refills... 11 lbs 2 days ago ($450)). Similar scenario last year... slightly less. Thats just the AC. However, the furnace has made up more than half of those 9 service calls during the period. Ive spoken to an attorney who has advised a class action lawsuit. I would certainly be interested in joining such a suit. I have all documented service records to prove the faulty lemon that they manufacture.
Published: May 14, 2015
Dobbin of Newtonville, MA
Source: consumeraffairs.com

I had a new Carrier heat pump and condenser installed in July of 2011. I th
I had a new Carrier heat pump and condenser installed in July of 2011. I thought I was buying a premium quality product. Well, December of 2014 the compressor went out. Though under warranty, I had to pay $800 for labor and freon. This week my unit stopped heating. Now the condenser coil has leaked and Ill be out almost $1200 for this warranty replacement. Less than 5 years old and $2000 out of pocket for repairs? So much for premium quality. NEVER again will I purchase a Carrier product!
Published: December 16, 2015
Lee of Phoenix, AZ
Source: consumeraffairs.com

I will just be vague at this point to say that this is the worst air condit
I will just be vague at this point to say that this is the worst air conditioner I have owned. This unit has had issues every year since I bought it. I bought it in Aug of 2008. Last year the compressor went out. The fan to the air handler went out the first year. And many instances in between. I heard of something from a service tech saying there was some recourse. I want recourse. I could not rate this unit since there are no negative options.
Published: August 7, 2013
Cynthia of Palm Harbor, FL
Source: consumeraffairs.com

I decided on a Carrier split system for heating and cooling in an older ran
I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!
Published: June 17, 2020
Martha of Madison, OH
Source: consumeraffairs.com

The condenser coil is leaking from my unit that is under two years old. Now
The condenser coil is leaking from my unit that is under two years old. Now it will cost me $550.00 in labor charges to have it replaced. Customer relations told me there was nothing they could do about it that it worked fine when it left the factory. HEY CARRIER, WHAT ABOUT PRODUCING INFERIOR PRODUCTS? Dont have a carrier unit installed or you will regret it.
Published: September 14, 2015
Wendell of Wesley Chapel, FL
Source: consumeraffairs.com

I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After
I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After 1 season of use, it stopped producing cold air. A major component had failed (condenser coil)! The installer (ARS in Florida) refused to help, saying the unit must be maintenanced twice a year to stay under warranty for labor (brand new!). Carrier declined to comment about their unit failing after 1 year, or consider replacing the unit. The parts were under warranty, but the labor would cost almost $1000.00. Carrier said they would send a representative out to the installer company to review the issue, but after a month of me trying to find out the status of the issue, they finally just told me that there was nothing they would do. I would not recommend this company for air conditioners. High priced products with lousy quality.
Published: May 2, 2019
Trevor of Sebastian, FL
Source: consumeraffairs.com

Installed a Carrier HVAC in 2016 remodel. A year later the outside coil was
Installed a Carrier HVAC in 2016 remodel. A year later the outside coil was leaking. Carrier agreed to replace the defective part, but not the labor costs. $1,000! This week A/C doesnt work and we find out a different coil is leaking. Another defective part that Carrier agrees to replace under warranty but not labor costs. In for another $500! This is absolutely unacceptable. My story is not different from many Ive read here. How do we go about initializing a CLASS ACTION LAWSUIT!
Published: April 13, 2018
Tracy of Long Beach, CA
Source: consumeraffairs.com

Six years ago purchased from Sears a new Carrier Infinity which cost $8,000
Six years ago purchased from Sears a new Carrier Infinity which cost $8,000.00. I thought that buying the supposed best system in the market & from a company like Sears I was making a wise decision. This was my first mistake. Yesterday March 15, just few month short on the six birthday of my very expensive Carrier & after expending the last 4 month $1,300 on repairs, I finally decided to end my nightmare & install a regular air conditioner, no frills just cool air.If you have a lot of money to throw away then buy a Carrier Infinity. If you want to be happy & save money on the long run please dont even think on buying a Carrier Infinity. The company who installed my new air, they told me that they see exactly what happened to me very very often. Look around & you will see Im not alone.
Published: March 16, 2014
Angel of Miami, FL
Source: consumeraffairs.com

The Carrier/Bryant air handler for a heat pump has a plastic pan inside the
The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.The unit was under warranty so the replacement pan is free but the labor takes 4 hours to remove the coils, replace the pan, and replace the internal insulation in the unit. The internal insulation is not covered by the warranty so that is an extra cost. So there is about $700 of labor and insulation cost to replace a pan under warranty. Plus I need to repair my ceiling where the leak occurred. I suggest that Carrier should recall these pans and replace them with pans made of higher quality material. Perhaps made with plastic that is thicker, more flexible, and can withstand extreme heat and cold temperature swings. The pan is located next to the coil so when the heat pump is operating, the pan gets hot and obviously brittle. Also units should be designed so that parts can be quickly replaced. That seems to be a lost art. I have done some research and found that Lennox has a thicker more flexible pan that doesnt crack under normal use of the A/C and heat pump operation.
Published: July 9, 2021
James of Clearwater, FL
Source: consumeraffairs.com

When the President moved to save Carrier jobs, I initially was pleased, as
When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! Its had one heating repair and now we are in the process of a second cooling repair and its brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units. The lines were flushed a few weeks ago to try and correct this valve issue. Here it is, just a few weeks later, and the SAME PROBLEM occurs. While waiting for the repair tech, weve suffered in a hot house and have water from frozen and leaking pipes damaging the newly-painted basement floor. Carrier apparently does not like to send replacement parts until the techs jump through many hoops. I thought Id researched brands, but I guess I was basing my decision on Carriers old reputation. Now we are stuck with an expensive new system that is faulty. It does not cool or heat our home as well as the old Carrier system, and now Im told by several techs that we should have gone with a Goodman. This is unacceptable. Carrier needs to fix its issues and replace those defective parts at no cost to the consumer and stop using delay tactics to get parts that work to the techs in a timely manner. Better yet -- build the system correctly the first time!
Published: June 25, 2018
Elizabeth of Baltimore, MD
Source: consumeraffairs.com

I had complaint Carrier for my split ac (1.5ton), this is my fourth complai
I had complaint Carrier for my split ac (1.5ton), this is my fourth complaint for your product. Last complaint was lodged for NOISE OCCUR IN SWING FLAP. Which was done by your engineer Mr. ** who had broken the swing flap and on the same day, when I switch on my air conditioner the swinging flap is not moving, and on the next day I again complain your carrier, then again Mr. ** come from your side as an engineer and said that it is broken by you, and you have to pay for this. Tell me why should I try to repair the air conditioner and why should I touch when you are providing services for your product, when the product is under warrantyor why should I touch I am not a technician of air conditioner. This part was totally checked and repaired by your employee and now today he is saying that you have broken the part and you have to pay for that.
Published: August 14, 2017
Vishul of Jaipur, Other
Source: consumeraffairs.com

I had a Comfort 14, 50HZC installed this past week. It replaced a 26+ year
I had a Comfort 14, 50HZC installed this past week. It replaced a 26+ year old Gettle Heat Pump. Now this new heat pump is way cooler and more efficient for sure, but way louder than my old Gettle. The only con and the reason for the 3 stars is for the high noise DB this new heat pump puts out, a very low rumble hum and you can hear everywhere in the house. You cannot hear it outside, cannot even hear it while standing next to it on the roof, but its there. Must be a vibration going through the unit, through the metal frame, through the roof. Now I am extremely happy the way the New Carrier Heat pump works, but I hate the low high DB rumble sound. The HVAC Guy from Qual Tech claims its the compressor. Well if it was, I should have heard it 12 inches from it on the roof, nope no loud sound at all on the roof, matter of fact its quieter standing 12 inches from it on the roof than it is inside the house. If the rumble was lower or less DBs or just quiet I would give the Heat pump a 5, but cant when a 26+ year old Gettle makes less noise and vibration that a supposedly state of the art New heat pump.
Published: July 27, 2020
Dan of Phoenix, AZ
Source: consumeraffairs.com

The major manufacturers of HVAC equipment all buy the same parts. None is b
The major manufacturers of HVAC equipment all buy the same parts. None is better quality than another. Carrier is ahead technologically, however.
Published: December 8, 2014
Matt of Falls Church, VA
Source: consumeraffairs.com

The centrifugal start switch on my blower motor keeps hanging up. When it d
The centrifugal start switch on my blower motor keeps hanging up. When it does, the motor wont start and the main breaker blows. I have fixed this several times by putting the armature in my lathe and turning down the section in the fins that are rubbing on the switch. Attempted to get the OEM motor part number from Carrier but they refuse to give it to me. They say I have to pay a licensed HVAC dealer to get the part number. The last time I tried to get the HVAC dealer to replace my condenser fan motor, the dealer had no idea what motor I had and I had to remove the motor myself and give him the part number on the motor. Carrier has to be the most unhelpful manufacturer I have ever dealt with.
Published: December 17, 2015
Jean of El Paso, TX
Source: consumeraffairs.com

I purchased a new home in Sept. 2007 with a Carrier HVAC system. I made sev
I purchased a new home in Sept. 2007 with a Carrier HVAC system. I made several complaints to the installation company during the first year about quality of the installation. Three trips and the company assured me they had corrected all items. In just under three years, cooling coils on both units of the two-unit system failed and had to be replaced. Replacement coils were furnished under warranty but the bill was $1500. I hired another company to do an analysis of system. Based on this inspection, I filed a formal complaint with state licensing bureau. Finally, about $4,000 worth of corrective action was performed at no charge. Corrections included the installation of an additional return air ducting that was not installed but was on original design.Well, now 3 years and 5 months later, the cooling coil on one unit has again failed leaking out all Puron over a weekend. Carrier will not provide replacement coil under warranty. Work is being completed today and Id guess the bill will be around $1500. So HVAC repairs of $3000+ in 6 years on new home has to be considered unacceptable quality.
Published: October 24, 2012
Charles of North Richland Hills, TX
Source: consumeraffairs.com

I purchased a new Carrier Furnace Model #9200 in 1990-1991 and have had pro
I purchased a new Carrier Furnace Model #9200 in 1990-1991 and have had problems ever since. The furnace leaks water on the floor, shuts off by itself, had it serviced many times, the air conditioner has a leak, the heat quits and has to be reset, problems after problems.....I will never get another unless they replace it. I have all the service reports from my service man.
Published: February 12, 2007
Sally of Royal Oak, MI
Source: consumeraffairs.com

Payne is a division of Carrier Corp. I purchased a Payne central A/C unit i
Payne is a division of Carrier Corp. I purchased a Payne central A/C unit in 2011 and have regretted it ever since. By 2014, the unit was not cooling my house. I contacted the installer who came to diagnose and repair. I was told there was a small Freon leak and my vent directions were set wrong and everything should be OK. 2016 - Again the A/C not cooling house. The original technician did not return my calls. I hired another company to diagnose/fix. They told me there was a Freon leak that caused damage to my unit and it needs to be replaced. I contacted Payne (a division of Carrier). Wow! A service tech responded with aggression/sarcasm. He kept saying Well why cant you tell me whats wrong the unit? I kept asking him to call the HVAC company to find out. He told me I had to hire yet another company at my cost and that Payne would not pay for this even though he had not talked to the first company. He agreed to talk to the first company. Days later, no response. The outside HVAC company told me they have tried to contact the agent several times. No response. I contacted customer relations at Payne. I was just informed my conversation is being recorded. This unit is still under warranty and now I have read reviews from this site, I am horrified! I have spent hours on the phone. It has been 90 degrees this week and I cant get anyone to help me.
Published: June 21, 2016
Denise of Park Ridge, IL
Source: consumeraffairs.com

Five years ago, I had 7 5-ton Carrier 17 Seer units installed at my house (
Five years ago, I had 7 5-ton Carrier 17 Seer units installed at my house (yes, really). It got hot a few days ago. Tech came out today and told me that 4 compressors have failed. All of the units run off of batteries first which are energized by street power and generator power. Ill keep everyone posted on how this evolves. I pay 20k a year for a 24/7/365 response on the HVAC systems. Hopefully, Carrier steps up and does the right thing.
Published: July 7, 2013
Chris of Stevensville, MD
Source: consumeraffairs.com

Very dissatisfied with the quality of our Carrier 4 ton air conditioner (mo
Very dissatisfied with the quality of our Carrier 4 ton air conditioner (model 24ABB348A003). The compressor failed after only 3 years and it was not a blow out failure. The technician said it is internal failures most likely due to the quality of the compressor. The warranty of course only cover the park itself, not even the coolant they have to refill after reinstall the compressor. The diagnosis and the replace of the compressor cost about the 1/4 of the original cost and install of the air conditioner. It is ridiculous to have to spend so much on labor to fix a major component on an problem most likely due to the quality of their product.When speaking to a carrier representative, they do not stand by their product, only referring to the letter of the warranty agreement. Parts also does not include coolant cost. The excuse is that they do not know what exactly cause the compressor failure and they do not look at every compressor that failed, even those that failed in much less typical lifetime of the product. It is very good to know that Carrier does not take quality of their product seriously enough to diagnose major component that prematurely failed. Either that or they have so much failure on their compressor that they just dont care. Either conclusion does not speak well of Carrier as a company.
Published: August 9, 2016
Mary of Lake Zurich, IL
Source: consumeraffairs.com

Similar to most postings... Newly constructed home with 2 new Carrier HVAC
Similar to most postings... Newly constructed home with 2 new Carrier HVAC units. One 4 ton and the other 2 ton. The 2 ton has been serviced 3 times in the past 12 months. The first 2 visits were covered by the home builder; However, the last visit I had to absorb. I do have a ten-year warranty on the units... The 2 ton failed again and it cost me 305.00 for labor and diagnostic fee. I asked Carrier to reimburse me as this was the 3rd failure in 12 months. They declined any help whatsoever. I will never buy a home that has a Carrier HVAC system nor will I recommend anyone to buy Carrier. The HVAC company that came out to service it also said the part they had to replace routinely fail, yet Carrier accepts no responsibility... Carrier stinks...
Published: April 6, 2016
al of Piedmont, OK
Source: consumeraffairs.com

We purchased a Carrier air conditioner and furnace through a dealer called
We purchased a Carrier air conditioner and furnace through a dealer called Weather King 8 years ago. We thought Carrier was a quality company. The unit seemed to function well for a while. We live in Ohio and only use the air about 6-8 times a year, so we were surprised when the unit kept running and not cooling last fall. We contacted the dealer and paid $79 for a service call. We were told there was a loss of Freon and to schedule a visit in the spring. We did so, and were charged almost $500 more with no repair. We were told the coil was bad and told to contact Carrier.The Carrier rep was very curt and refused to help. She said that even though we registered the unit, the warranty was good for only 5 years. We have since learned from professionals that the defective Carrier coils are an industry wide problem and that a class action suit may be filed soon. We feel Carrier is deceptive in their practices and would advise readers to STOP BUYING CARRIER.
Published: June 13, 2016
Tim of Macedonia, OH
Source: consumeraffairs.com

In 2011 we purchased a dual fuel heat/air. By 2014 it was leaking. Replaced
In 2011 we purchased a dual fuel heat/air. By 2014 it was leaking. Replaced the evaporator, at the cost of $700 not including the Freon we had added to the system. Then by 2016 it was down. Freon again. This time condenser leaking. $200 for the Freon, another $84 to find the leak, and now 1$278 to replace the coil. We asked carrier to replace the whole heat pump as we must have a lemon and they sent info to product review, we thought they were considering helping with at least the labor costs if not a whole new unit. I called back after over 2 weeks of not hearing, and they said they would only replace the coil, because our unit is over 10 yrs old! HUH? Its been less than 5 yrs, and they said we didnt maintain it in over 10 yrs! HUH, hello carrier? 2016 from 2011 purchase date is 5 yrs. Yes, the unit is maintained but not by your service contract. No wonder All Temp Co. Heating and Air Conditioning of Harrisburg, NC sells these. They get a lot of work out of these inferior products, over and over again. Run as fast as you can and buy a Trane. Wish we had. Maybe carrier might move back from Mexico. I guess it doesnt matter where its made if they wont stand behind their product. I think after 2 major leaks we deserved more than their attitude and bad record-keeping.
Published: July 7, 2016
cynthia of Concord, NC
Source: consumeraffairs.com

I bought my Carrier HVAC unit in 2003, now it is 2020. I am very pleased wi
I bought my Carrier HVAC unit in 2003, now it is 2020. I am very pleased with Carrier's HVAC unit. Over the years it is required maintenance such as, replacing some parts usually costing around $750 to $1500. I weighed the maintenance costs with buying a new one for around $6000. But seems to be working good with the maintenance that I have done.
Published: June 6, 2020
Daniel of Irvine, CA
Source: consumeraffairs.com

Got Carrier Infinity Greenspeed in November 2012. Got the 97.2% efficiency
Got Carrier Infinity Greenspeed in November 2012. Got the 97.2% efficiency infinity modulating natural gas furnace and 4 ton 17 SEER air conditioning unit. I do love the low speed variable heating as it keeps a gentle constant heat. Cooling is also good and efficient. Both units, however, have been unreliable. In October 2014 the furnace broke. We needed a new inducer motor. They dont keep parts at Carrier, so it took several days to get the part. Cost me $400 for labor and other parts. In July 2015 air conditioning unit leaked and had to have coolant replaced. In May 2016, the unit would not start during routine twice a year maintenance service agreement we had with installer. There were multiple leaks and the entire outside unit and coil had to be replaced. The installer was great and didnt charge for labor since we had repeated problems with the unit. Carrier again did not have parts on hand, so had to wait a week on parts. Still cost me $600 in additional installer parts not covered by Carrier. So, on this supposed high end system, both the furnace and air conditioner have had major failures in under 3 years of use and these have cost me over $1000 out of pocket. Obviously, my conclusion is that Carrier Infinity Greenspeed is a piece of junk.
Published: May 18, 2016
John of Arden, NC
Source: consumeraffairs.com

In 2009, I replaced two old 7 SEER and 9 SEER units with brand new high-eff
In 2009, I replaced two old 7 SEER and 9 SEER units with brand new high-efficiency Carrier units. Luckily, I had a friend who sold me and installed two new units for $11K. One local HVAC company asked me $22K and another asked me $15K for the same models. Thank God I didnt have $22K tied up in the mess that I bought. The downstairs unit is saving us right now. I have a box fan propped up blowing cool air upstairs, where my INFINITY SPLIT UNIT has become a piece of crap apparently. The coil was rusty and leaking freon; freezing up. I have huge water spots on my ceiling where water has overflown the drip pan, which suggest to me the float switch isnt any good either. The upstairs thermostat earlier this week registered 86 degrees. The unit was blowing but not cooling. On Saturday morning, my friend sent his brother-in-law to replace the coil in the attic. The brother-in-law told me that the air coming out of the vents should be upper 40s and at least low 50s. With a meat thermometer, he and I checked the temp for approx 30 minutes and it never dropped below 60 degrees. He said that it would cool on down after it ran for a while. It never has and after it cools for a while the air coming from vents is between 70 and 75 degrees. Today, one day after replacing the coil and with thermostat set at 70 degrees, the temp at mid-day was 79 degrees. I keep asking myself if its worth $450 to lower the temp by 7 degrees. How would you feel? Last night and all day today, I have tried probably 25 times to call and text my friend that installed the unit and sent his brother-in-law to do the dirty work and collect money. He has not replied. I dont want to criticize my downstairs unit because, like I said, it is saving us right now. However, we have had to have service calls for it two or three time during winters because it wasnt heating. Ideally, with these Carrier units, we need cold air to rise and warm air to fall and wed be fine. Doesnt work that way, huh? If you are reading this and you are about to buy a new unit for your home, please take my advice and the advice of many others below and steer clear of Carrier products. Im far from an HVAC expert, so I cant make a recommendation on which brand to buy. The only thing I can offer is to save yourself some grief and headaches and DO NOT BUY CARRIER!!!
Published: June 20, 2016
Barry of Sheffield, AL
Source: consumeraffairs.com

On October 24, 2014, I had a new Carrier air conditioner installed. Unfortu
On October 24, 2014, I had a new Carrier air conditioner installed. Unfortunately, the product has not performed well and to our expectations. As of May, 2015 the unit was making an unusual loud noise, although the technician was not able to find anything wrong. In August, 2016 the unit was making a loud noise again. This time we also noticed water leaking and that the unit will successively go on and off. The technician determined that the units expansion valve was faulty. In August 2016 the repair was completed. While the parts were covered under the warranty, we incurred expenses for the labor in amount of $375.00. In addition to the expense incurred and the hindrance of not having AC in 100 degrees weather, we had to twice take time off from our jobs, once to have the unit inspected and a second time to have the repairs done, which took nearly 5 hours to complete. We were disappointed to say the least and find it unacceptable that a new unit that has been in use for less than 2 years, to have such issues.To resolve the problem, we contacted Carrier and kindly requested a full reimbursement of the $375.00 cost we incurred. Per our online research, this issue has happened to other Carrier users and we deem this to be a flaw in the manufacturing of the system, and not normal wear and tear. The response back was that, while they are sorry for the inconvenience created by their system, they cant help us as they are not responsible for the labor cost we incurred! After we spent close to $7k on a new unit, I find it unacceptable to have to spend another $400 in the second year on repairs!
Published: September 8, 2016
Catalina of Fairfax, VA
Source: consumeraffairs.com

I moved in 2012, had ac inspected, prior to move. Obviously they pencil whi
I moved in 2012, had ac inspected, prior to move. Obviously they pencil whipped the results as its been leaking Freon for 3 years. Now Im getting a new split unit. Ive had a few HVAC contractors check the leak source, no findings. Isnt there a 10 year WA on these units? Then I would be covered. Please send me $3,000.00 to cover my expenses for a new unit before your company moves to Mexico. Thank you.
Published: June 7, 2016
henry of Summerville, SC
Source: consumeraffairs.com

2017 AC Bad Condensor Coil after 1.5 years. Model 24abc636a300. $500 to fin
2017 AC Bad Condensor Coil after 1.5 years. Model 24abc636a300. $500 to find leak & add 3 pounds of Freon. $1500 to remove outside unit (take back to Carrier) & install new one. Several leaks on Cond. coils at welds & Baffle plate. Also they dont even install low pressure switches to protect the compressor. These are the notes from AC Tech: Found unit to have small leak in condenser coil. Appears to be in between header plate and coil making it difficult to bubble test. However video indicates a leak with electronic leak detector. Customer not interested in replacing coil under warranty at this time. Customer only wanted to charge unit. Leak will only worsen and refrigerant will leak out again and with no high or low pressure switches compressor damage could occur if unit continues to run with no refrigerant. Unit also has 45+5 mfd battery pack weak and customer declined replacing under warranty as well.
Published: September 16, 2019
Daniel of Alvin, TX
Source: consumeraffairs.com

We have a Carrier furnace and a/c. It is currently 25 yrs old. It just need
We have a Carrier furnace and a/c. It is currently 25 yrs old. It just needs a tune up every year. It runs well and is dependable. We are holding out as long as possible to replace it. It is unfortunate that machines don’t last like they used to. Fingers crossed we can maintain ours for a few more years.
Published: June 14, 2020
Andrea of Canton, OH
Source: consumeraffairs.com

New Carrier Infinity Heater and central air system - Concerned product need
New Carrier Infinity Heater and central air system - Concerned product needs to be recalled since initial install issues have occurred. The outdoor unit needed to be sent back on install. Then the inside unit needed to be sent back a few weeks later. 1 Year later in 9-degree weather with no warning from the Infinity app the inside of the unit clogged and now needs replacing again. Carrier is not available on Sundays so if you need any replacement you need 2 days.I had a perfect functioning electric unit that was replaced for cost and energy reasons, I have thousands in now in back up portable a/cs and heating units since Ive lost faith. Its worrisome that the inside of the unit looks like it burned and if the house didnt drop 10 degrees while I was home we may have had more than 1 frozen pipe. Today I am going to try to get Polsinello to quickly get another one order since the service tech stated its not fixable after charging us 270.00. The install cost 10,000.
Published: January 8, 2018
Mindy of East Greenbush, NY
Source: consumeraffairs.com

I too bought a Carrier 3.5 ton split system a/c for my home in May of 2008.
I too bought a Carrier 3.5 ton split system a/c for my home in May of 2008. During the first year the installer would fix all the minor problems as they popped up, no out of pocket expenses. The 2nd year it started getting expensive. Refrigerant leaks, fan motors quitting, coils leaking and needing to be replaced, drip pan cracking and leaking, pounds of Puron added, startup capacitor replaced three times, and today 2.5 pounds of Puron. The only thing that hasnt quit yet is the compressor. I have spent a great sum of money from the yearly fix up. Carrier is undependable and expensive. My buddy had similar problems with his carrier. He installed his in 2007. After the 4th year of breaking down, he called a Trane dealer and had a unit installed. Up till now never a repair. He said for me to save my money and switch to TRANE.
Published: June 5, 2014
Richard of El Paso, TX
Source: consumeraffairs.com

This is a 29 year old unit that still works good by providing cool air when
This is a 29 year old unit that still works good by providing cool air when needed. It gets serviced about once a year at minimum cost so far, however my a/c man did say that it will need to be converted over to the newer coolant this coming year.
Published: June 11, 2020
John of Palmdale, California
Source: consumeraffairs.com

We had just purchased a brand new Carrier Upright Inverter air conditioner
We had just purchased a brand new Carrier Upright Inverter air conditioner which we had installed by accredited personnel of Carrier. The very next day of installation, the aircon would reflect ERROR every time we attempt to put on the unit. We reported this defect but they give us many excuses, wasting our time and just raising our blood pressure. We just paid P100,000 for the unit, and on its first week, we have to try putting it on 3-4 times before the unit actually turns on!! Its been a little over a month, and the people of Carrier and the Abenson Appliance store where we purchased the unit, simply gives us the run-around!!! Where do consumers go for HELP!!!
Published: June 9, 2017
Christine of Muntinlupa City, Other
Source: consumeraffairs.com

Im the same person who contributed the complaint below. I am obliged to sta
Im the same person who contributed the complaint below. I am obliged to state that in the end, three days later, Carrier authorized the complete replacement of the outdoor unit, which is worth several thousand dollars. However, Carrier is wiping their hands of it from this point forward. In other words, no warranty. I will also have to pay the labor and supply cost of over $900 and that is with the labor being significantly discounted by my HVAC company. I am very pleased that Carrier finally authorized this replacement. Hopefully, the new 4-ton Carrier Infinity heat pump will perform as well as the 2-ton Infinity heat pump that conditions the first floor of our house.
Published: July 27, 2012
Michelle of Fort Mill, SC
Source: consumeraffairs.com

When the unit arrived from the factory, the plastic door latch was broken.
When the unit arrived from the factory, the plastic door latch was broken. The HVAC installer retained the broken door latch and indicated theyd try to get a replacement. That never happened. When I called Carrier for a replacement part, they indicated they do not ship parts under warranty and told me to go buy the replacement part locally. If they wont honor their warranty with a little plastic part that cost them fifty cents to make, I dont feel theyll be honoring it for large ticket items.
Published: September 21, 2018
Ed of Rio Rancho, NM
Source: consumeraffairs.com

I am an a/c contractor in Florida. I have installed a lot of carrier/Bryant
I am an a/c contractor in Florida. I have installed a lot of carrier/Bryant systems and I have had no problems. I also installed Trane, Maytag, Gibson, Frigidaire, Westinghouse, Goodman, Amana, Nordine. I had so many problems with these units it almost ran me out of business. I am still doing warranty work on them and I stopped installing them two years ago. If you are having the types of problems Im reading about here with carrier you should change your contractor because I have no problems and have installed hundreds of these systems. If you are looking for a great system, buy carrier but make sure you also pay for a great contractor thats just as important.
Published: October 22, 2014
david of Marianna, FL
Source: consumeraffairs.com

Carrier refused to fix a defective evaporator coil since it was 2.5 months
Carrier refused to fix a defective evaporator coil since it was 2.5 months past the 5 year warranty. They wouldnt consider contributing the part or any cooperation. I tried to send a letter to the president since customer service was useless and the customer rep wouldnt send it forward. They were also rude and refused to even consider the fact that an evap coil should not go out on an air conditioner that is only 5 years old. Id like to know if anyone has heard of any class action suits associated with defective coils. I cant believe all the comments about defective coils in this website.
Published: July 4, 2012
Robert of Tampa, FL
Source: consumeraffairs.com

In 2010 we had Carrier HVAC installed. Since then the motor in the heating
In 2010 we had Carrier HVAC installed. Since then the motor in the heating unit has been replaced, under warranty. Our service technician told me that Carrier knew that it was faulty but would only replace the part when it failed. Now we have to have the AC coils replaced because they are leaking coolant. According to the service technician the copper tubing cannot keep up with the pressure so it needs to be replaced with aluminum. Unfortunately this part is past the 5 year warranty, by one year, and now we have to pay $1,070 to have it replaced. I would not recommend a Carrier HVAC system.
Published: August 11, 2016
L. of Lincoln Park, MI
Source: consumeraffairs.com

We have a top of the line Carrier Infinity heat pump put in place in 2014.
We have a top of the line Carrier Infinity heat pump put in place in 2014. It was installed by an authorized installer who has been installing Carrier systems for 45 years. The unit is supposed to be state of the art and cost over $10K. But in 2015, one year after it was put in place, the system broke down in the summer and a motor had to be replaced. Now in 2016, second year after the installation, the system broke down again and another motor has to be replaced. And it takes more than 10 days to order the motor in todays world when everything you order from Amazon can arrive in 2 days.When I called Carrier to file a complaint, the lady I spoke with was supposed to be a senior level rep, and she was even more disappointing. Please note, I wasnt even asking them for anything. My repairs are covered by a service policy I already had. I just wanted to let them know my frustration as a consumer, and I think given the good reputation I have heard about Carrier, you would think how their customers are feeling about their quality and service. Well, this lady blamed everything on distributors and installers, and said Carrier provides 10 year parts warranty and thats all they can do. She basically said Why are you wasting my time by calling me. without using those words.Well, for a state of the art system such as Carrier Infinity, you probably wouldnt expect to shut down for 2 weeks every year in the hottest days of the summer. And you would probably expect Carrier to care more about the quality and service experienced by their highest paying customers. I need to replace another old HVAC system soon and I never thought I would get anything other than Carrier. Now I will look into what other competing products are out there.
Published: June 20, 2016
Gary of Baltimore, MD
Source: consumeraffairs.com

Brand new unit installed by Carrier Dealer. Installed new outside AC conden
Brand new unit installed by Carrier Dealer. Installed new outside AC condenser and new inside Air Handling Unit with electric heat in 2nd floor wall pocket as a complete package. Within a month, the bracket assemblies holding the evaporator coil are rusting and there is excess water always in the drain pan. Installer blames it on the design and components of the System and why worry, parts have a 10-year warranty. When got Carrier Rep on phone he said same thing! By the way, factory doesnt cover rust and installers labor warranty only good for one year. I am stuck with subpar parts and poor installation. Shouldnt have paid in a timely manner.
Published: November 15, 2014
Jim of Bonita Springs, FL
Source: consumeraffairs.com

We recently installed a Carrier split type inverter gold series air conditi
We recently installed a Carrier split type inverter gold series air conditioner and we did not regret anything about it. Yes, it cost us more than buying a regular window type air conditioner but because this Carrier split type has the inverter technology, it is more energy efficient therefore lower electric bills for us. It also cools the room faster and it is very quiet. You dont even know its already on because it doesnt create one sound. It also comes with a remote control that is very easy to use. And true enough, weve noticed that our electric bills have become lower the past few months that weve started using this Carrier split type air conditioner.
Published: June 9, 2016
Elisa Vanessa of Quezon City, Other
Source: consumeraffairs.com

I purchased a new home and the day I moved in, the unit was not working. I
I purchased a new home and the day I moved in, the unit was not working. I have a 1 year warranty. The licensed contractor comes out often to either tell me the unit is frozen, needs to be charged or coil needs replacing because of an expansion valve has malfunctioned. Even when a/c unit is supposedly fixed, it does not cool the home properly. It takes at least 4-5 hours to drop 2 degrees. The a/c unit runs constantly and is very inefficient. HVAC unit is a 13 Seer, 2 1/2 ton unit and Im in a 2 story, 2,100+ square foot home. I have been in my home less than 3 months, and the 3rd coil is getting ready to be replaced. This is the 10th service call. This is the first Carrier HVAC unit Ive ever owned and will be the last one.
Published: September 14, 2014
Christy of Mt. Pleasant, SC
Source: consumeraffairs.com

Rvery time something fails it takes 2 to 5 bus days for parts. Going on 4 d
Rvery time something fails it takes 2 to 5 bus days for parts. Going on 4 days waiting for condenser grill. Why does your warranty cost consumer labor. Check auto warranties, no labor. Very disappointed in Carrier system.
Published: April 21, 2015
tony of Deland, FL
Source: consumeraffairs.com

I purchased a Carrier HVAC System with 5 to 10 year extended warranty that
I purchased a Carrier HVAC System with 5 to 10 year extended warranty that is for parts & labor. While it is rare that I have had to call for service on the system, the few times I have, (including today) I am charged a service fee. This is the term used by the dealer so that I am paying for a service fee and they can say that I am not charged for the labor. I think it is misleading to buy parts and labor extended warranty and find the local dealer charges a service fee/call. Today, it was $112 to come out for less than 30 minutes. Granted it was on weekend after normal business hours, but the same has occurred during normal business hours.
Published: August 28, 2011
Mew of Richmond, TX
Source: consumeraffairs.com

So, we had a new home built and our contractor highly recommended a Carrier
So, we had a new home built and our contractor highly recommended a Carrier HVAC system, and we bit. Four years later, a coil is leaking. We pay to add extra coolant as well as dye to verify leak. Upon verification, we had to have the coil replaced. Okay, part fail, and the company replaced the part. But, we were charged for the labor to replace it! WTH? Its a defective part. Why should we bear the burden for replacement?!? I wrote to Carrier (Bryant) and got a terse response regarding their limited warranty. No, not good enough!! I wrote back and let them know my feelings as well as my plan to share my experience with as many other who would listen.I have read so many accounts of similar experiences with Carrier: they replace the part that failed but do not reimburse the labor (which is often more than the part!). This is NOT acceptable and we need to mobilize to make manufacturers like this more responsive to consumers. Continue to share your stories and write to Bryant. We also need to contact our elected officials to develop legislation that will better protect us. Good luck to all!
Published: October 6, 2017
Robert of Lowell, OR
Source: consumeraffairs.com

My home is a little over 5 years old and I have 2 Carrier split units. Low
My home is a little over 5 years old and I have 2 Carrier split units. Low coolant and of course a leaking condenser. Carrier units are specific and do not use generic parts so a normal $300 condenser is $953. Carrier responded with, We are sorry. Your unit is out of warranty by 4 months. There is NOTHING we can do. No offer to get me a reduced price on a crappy piece of hardware they engineered and installed in their units. Had 3 HVAC specialists say the same thing... NEVER USE A CARRIER. They dont care crap about their customers and they ** you on the parts because you have NO CHOICE but to get it from them. Going to dump them ASAP.
Published: August 12, 2013
Greg of Knoxville, TN
Source: consumeraffairs.com

Just over ten years ago, we built a new home in Pennsylvania and decided on
Just over ten years ago, we built a new home in Pennsylvania and decided on a Carrier heat pump because of anticipated quality and longevity. The outdoor unit is a 38YDB using a Bristol compressor. The compressor recently failed after 10 years and 6 months. Through our HVAC repair company, we knew that Carrier has had problems with the Bristol compressors (which are no longer used) and our repair company should know since they have been a dealer for almost 30 years.I contacted Carrier customer service and customer relations personnel by telephone and I made them aware (although they didnt acknowledge) of the companys compressor problems. I asked two questions : 1) would Carrier provide some satisfaction to our situation with regard to how close to the warranty the failure occurred? and 2) if we should choose to purchase a new Carrier unit, would the company provide any type of recompense toward the cost of the new unit? Carrier provided nothing in response to my inquiries. Essentially, No, were not going to provide any measure of customer relief or satisfaction and with the tone of, nor do we really care if you take your business elsewhere. This I will certainly do!
Published: January 22, 2013
C of Lane, PA
Source: consumeraffairs.com

We have been in our house for 2 years and everything has been working well,
We have been in our house for 2 years and everything has been working well, both the heat and the air conditioner. The size that was recommended is perfect for the size of our house. It was installed in a good location at the side of the house about a foot above the ground on a gravel pad.
Published: June 18, 2020
Sheelagh of Newmarket, ON
Source: consumeraffairs.com

I just opened this website and noted that most of the Carrier reviews were
I just opened this website and noted that most of the Carrier reviews were terrible. This is a more advanced system than most HVAC repair companies have knowledge of or experience with. We had a bad experience a couple of summers ago (the a/c was not cooling) and it all came down to the one question I failed to ask the 2 repair companies that were sent to our home by our home warranty company: Does your company INSTALL Carrier systems? Well, (after the 2 companies had spent countless hours and replaced the evaporator coil--which did not make the problem go away), that one little question did the trick! The warranty found one company that actually had installed these systems and they came out and after an hour of hooking up the compressor to the techs computer and consulting with the engineers in Houston, the problem was identified. They replaced the compressor and that was that. We love it. The comfort it brings to our home and the money it saves with the highest efficiency system... We only wish we would have gotten a zoned system. I would recommend Carrier---but you have to get the right people to be your service technicians, preferably the company that installed it...and just take really good care of the system--do all your check-ups regularly. It is not inexpensive to purchase, so why would you just hire anyone to service it?
Published: October 13, 2013
Chris of Dallas, TX
Source: consumeraffairs.com

I have a Carrier 24ANB624A003 condensing unit matched with a 59TN6080V 17-1
I have a Carrier 24ANB624A003 condensing unit matched with a 59TN6080V 17-14 gas furnace and using the communicating thermostat. The contractor that installed it used best practise methods and materials when installing the unit. That included pulling a proper vacuum in the refrigerant pipe and installing a filter dryer before opening the valves on the condensing unit. Carriers condensing units are pre-charged with enough refrigerant gas for 25 of line set. The contractor has provided me with a ten-year comprehensive warranty conditional on my having them do the annual preventive maintenance. I have 36 years of experience (now retired) as a commercial heating and air conditioning contractor and I have designed and supervised the installation of thousands of systems and am a member of the American Society of Heating Refrigeration and Air Conditioning Engineers so I can speak with some authority on the subject. Carriers quality is as good as any other manufacturer. Problems with systems are more often that not poor installations and poorly trained technicians. If your contractor does not provide a ten-year comprehensive parts and labour warranty then choose one that does.
Published: June 19, 2015
Eric of Ottawa, ON
Source: consumeraffairs.com

Three top of the line Carrier units installed in the fall of 2006 has 100%
Three top of the line Carrier units installed in the fall of 2006 has 100% rust and mold in all the copper evaporator coils inside the 3 air handlers. It has undergone consistent maintenance and service in the spring and fall every year. I contacted Carrier with the problem and they refused any assistance because the 5 year warranty has expired on the component, even though the local Carrier dealer who installed and serviced the units confirmed it is a manufacturing problem. The 3 unit models are: FV4BNF002, serial # 1606A82006; FV4BNF005, serial # 1106A87390; and FV4BNF005, serial # 4805A85599.If anyone reading this review is planning on installing a Carrier unit, please think twice and also read the 80+ other similar complaints. Also, please pass the word around so that others will not have to go through similar experience. The builder convinced us to install these Carrier units when we were considering another leading HVAC brand known for its excellent customer service and product reliability.
Published: August 16, 2012
Sam of Tampa, FL
Source: consumeraffairs.com

I had 25 year old air conditioner that needed the usual minor repairs every
I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!
Published: October 22, 2018
Phillip of Vero Beach, FL
Source: consumeraffairs.com

I installed a 5-HP air-conditioning unit through an authorized Carrier dist
I installed a 5-HP air-conditioning unit through an authorized Carrier distributor and the a/c does not work from day one of usage. After many complaints and after almost 30 days of waiting, they decided to replace the fan. They took it out, but after almost waiting for another one week, they came and said that they will fix it. I asked them to replace it as they promised from the beginning - in addition as to why the customer should accept malfunction from a brand new equipment. Then, they started this repairing trip from day one - very bad, slow response and support from Carrier and their distributor.
Published: July 22, 2012
Ahmed of Cairo, Other
Source: consumeraffairs.com

We bought a brand new town home in 2015 with a Carrier air conditioner that
We bought a brand new town home in 2015 with a Carrier air conditioner that was made in 2012. After only 7 years the oil and fluid leaked out causing the unit to seize up and die. Really disappointed in the overall quality and durability of this product. Would not recommend this lemon.
Published: May 31, 2019
Carol of Aurora, IL
Source: consumeraffairs.com

Lake Lure NC. After two years turned on A/C for recently completed bonus ro
Lake Lure NC. After two years turned on A/C for recently completed bonus room for future retirement house. Unit started short cycling. Two tech visits later condenser coil found to have two or more leaks. Contact with Carrier customer service and they admit product defect and hide behind one year labor warranty. They are sorry I am dissatisfied. I own four Toyotas because they stand behind their product. Last Carrier product I will own. I called by HVAC contractor in Fl and he is replacing my failing unit with Rheem. Sorry Carrier, customer service doesnt take an Einstein.
Published: May 12, 2016
John of Lake Lure, NC
Source: consumeraffairs.com

Since our Carrier air conditioner was installed in 2013 we have had to have
Since our Carrier air conditioner was installed in 2013 we have had to have the coolant replaced in it every year. We are told we most likely have a small leak but that these leaks are very difficult to find. Almost $300 again this year. If I want to pay to have them find the leak and then flush the system and replace the coolant the cost will be another $1000. Sorry to say we are very disappointed with this expensive purchase with which we have no recourse.
Published: June 14, 2017
Karen of Pittsburgh, PA
Source: consumeraffairs.com

I purchased Carrier 2 ton and 3.5 ton Heat pump/AC units in Feb 2018. The 3
I purchased Carrier 2 ton and 3.5 ton Heat pump/AC units in Feb 2018. The 3.5 ton unit failed and had to be replaced in July 2019 (15 months). As of Oct. 4, 2019 this unit now needs additional new parts. The 2 ton unit also failed in Sept. 2019 and needs major parts replaced. My HVAC contractor is working with me and told me to contact Carrier customer service. Carrier customer service has informed me that their only responsibility is the warranty for parts. The $1000`s spent for labor is my problem. Bottom line is Carrier feels that if their unit lasts 1 year they have met their obligation. I know that everyone buys heating and AC units with the expectation that it will last more than 1 year. Carrier does NOT have that same expectation -- they hope it lasts a least a year so they are off the hook. Do Not buy Carrier products - unless you want to replace them quickly.
Published: October 17, 2019
James of Hartland, WI
Source: consumeraffairs.com

I had experience with 3 Carrier high end systems. The first one failed (dec
I had experience with 3 Carrier high end systems. The first one failed (declared total loss) within 8 years after installation. It was replaced in 2010 by an other Carrier unit, along with a second unit for the other half of the house. Both new systems installed in 2010 were high efficiency systems with infinity thermostats, at a total cost of $15,000.00. Both of these units failed in the summer of 2014 with major repair bills - even though they had a 10 year warranty. The entire evaporator coil had to be replaced on the first unit at a cost of about $1000 in July 2014. The condenser fan motor failed on the second unit just today (Aug 29, 2014). The tech from central heating said that the motor is covered by warranty, but he must still charge me $60 for the visit and $200 for the labor to replace the motor. It is simply unacceptable to pay such high prices for top-of-the-line systems and get such poor reliability. I will never purchase another product from Carrier.
Published: August 29, 2014
George of Atlanta, GA
Source: consumeraffairs.com

On our new house, the heating system is Carrier. Five years and three mont
On our new house, the heating system is Carrier. Five years and three months now, it is out of warranty and the coil leaks have evaporated. Carrier refused to replace the part which, I think, is the quality problem. In Trane system, I had an AC which lasted for 24 years and is still going strong and did not lose freon. They just make junk parts. Two years after, the startup condenser fan will not start and they had to add a start-up kit to get the fan going again and patch up design. I will never buy or recommend any Carrier product to anyone I know. Just stay away from the product that they make.
Published: October 7, 2011
Kanu of Cypress , TX
Source: consumeraffairs.com

I am an HVAC contractor who purchased Carrier equipment because the bluepri
I am an HVAC contractor who purchased Carrier equipment because the blueprint on the job called out for Carrier. After purchasing the equipment and installing according to manufacturing specifications, we noticed we had a faulty motor in the new unit. I contacted the distributor and they informed me that not only did they not have the motor in stock, they would have to order a new one and we would have to pay for it again... YES PAY FOR IT AGAIN. I am still waiting to be reimbursed for this motor I paid for twice, not to mention all the time we lost. This was one of the worst things I have ever experienced with any HVAC distribution company. We install all different types of HVAC equipment based on blueprints. Never one time has this ever happened. 30 years in this business and this is by far the worst.
Published: March 30, 2021
Brandon of Orchard Park, NY
Source: consumeraffairs.com

My HVAC system from Carrier has worked well from the start and has never sk
My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!
Published: June 18, 2020
Tom of Lexington, KY
Source: consumeraffairs.com

I was a previous owner of a Carrier Gas Pack HVAC unit when in 2009 we deci
I was a previous owner of a Carrier Gas Pack HVAC unit when in 2009 we decided to remodel our home. Since the HVAC system was 13 years old we decided to upgrade (??) to the Carrier Infinity Gas Pack. This system has been a nightmare. The 10 year warranty ran out because the registration did not get completed when in 90 days of purchase so that became 5 years. The original purchase of the unit was $6200.00 and since 2009 I have incurred over $4000.00 in parts and labor for circuit board, burners, induction motors and refrigerant. I now am told that I need another circuit board $1100.00 which is not under warranty and the unit is 9 years old. I am sorry that this company has a poor CSI but I will not purchase any more of their equipment. Unfortunately I really like the company that I use to service this piece of junk.
Published: August 15, 2018
Dwight of Charleston, SC
Source: consumeraffairs.com

I have several Carrier and Payne HVAC systems in several houses. I had 2 ve
I have several Carrier and Payne HVAC systems in several houses. I had 2 very simple technical questions regarding their thermostat. (Can the unit humidifier be set to greater than 45? and Where is the humidity sensor?) Called Customer Service looking for Tech Support line... no tech support line, they know nothing, suggested I call local Carrier dealers, i.e. local contractors. I did, they had no idea why Carrier would refer me to them. They dont offer tech support (as they shouldnt). I called back Carrier, went to Level 2 customer service... same BS, unbelievable... no more Carrier products.
Published: December 12, 2016
Mike of Owings Mills, MD
Source: consumeraffairs.com

I built a new home which we moved into in 2014. The only equipment which ha
I built a new home which we moved into in 2014. The only equipment which has failed has been my Carrier gas furnace and outside a/c unit. I have had the coil in the furnace replaced, the blower motor replaced, a leak repaired on the outside unit and once again I am without air conditioning waiting on a service call which will take 3 days. My units carry a 5 year warranty (parts only, labor was for one year I believe) which could have been extended to 10 if my units were registered (for marketing purposes I was told) within 90 days of closing on my home. With the mountain of paperwork/moving/dealing with banks/contractor I missed this deadline. I cannot say they, I wasnt handled a piece of paper at some time telling me to do so. Even though I am still in the initial warranty period, and Carrier could obtain my data for marketing purposes, they will not extend my warranty for the additional 5 years.That being said this equipment should not have failed so many times in such a short period of time. I have had no issues with any of the other appliances in my home, only my Carrier equipment. They treat their warranty like rebate cards. They know most people wont register their equipment so they can get out of the additional years of warranty. I only found out about this from a different Carrier dealer who will now be servicing my equipment. Buy something else. The equipment I have is unreliable and thus far I have not been impressed with their service. I did not have a choice as my builder had the equipment installed, when it is replaced I will stay away from Carrier.
Published: May 19, 2017
Scot of Piketon, OH
Source: consumeraffairs.com

I purchased an Infinity air conditioner from the Carrier Corporation throug
I purchased an Infinity air conditioner from the Carrier Corporation through Airflow Designs in Orlando FL. The air conditioner was originally installed on May 3, 2007 and cost $7,600 for the unit and a 10 year warranty. On July 5, 2010 the compressor went out and again on May 22, 2015 the compressor went out again. After lots of phone calls and much aggravation I have found that they used Bristol compressors and would be using that same product previously installed when installing this compressor. If that compressor has a high failure rate why do they continue to use them? However they would install another condenser for $2545 (cost from Airflow cost from Carrier was $1545) made by another company. It took quite a while to get in touch with anyone that actually works for the Carrier Corporation to find out what kind of support they provide for ineffective products. I contacted the corporate offices for Carrier (5/22/2015) and they only meet once a month to discuss this kind of issue and I got a reply 3 weeks (6/15/2015) after the request for help resolving this matter. So the choices were to go with what is covered under the warranty and has gone out twice in the past 7 years or pay a large sum of money to replace this unit that seems to be problematic. What is the point of having a warranty if you are going to continue to get ineffective products installed? I am also wondering why this company thinks that I would spend that much money with them again instead of going with a company that has a better reputation! Keeping in mind that I have an extended warranty for parts and labor for this air conditioner.
Published: June 16, 2015
EH of Casselberry, FL
Source: consumeraffairs.com

I am a Mechanical Contractor in Detroit area. I have installed many Infinit
I am a Mechanical Contractor in Detroit area. I have installed many Infinity Systems (We stopped selling them in 2012 because of all of the problems!). My own house I built in 2009 has three systems, has had 5 compressors replaced, 4 contractors, 3 controls and one complete condensing unit in 2015 which now does not work and my house is 81 degrees! INFINITY means as long as you have it you will have aggravation. It is junk. I live right on Long Lake Rd in Bloomfield Hills and on June 26th I will remove all Infinity equipment and replace with Trane. I will put all three furnaces and condensing units on the main road with a 12 foot banner which reads, This is the kind of junk to expect of Infinity equipment. Come by and check it out ** just east of Telegraph!!!
Published: June 13, 2017
Les of Bloomfield Hills, MI
Source: consumeraffairs.com

We purchased a large new home 5 years ago with 4 top of the line Carrier In
We purchased a large new home 5 years ago with 4 top of the line Carrier Infinity systems installed by a very large AC company with a very good reputation. We were never informed that you must register Carrier products within 90 days to receive the advertised 10 year warranty. I called about a year after install and thought it would be an easy adjustment for them to give us the full warranty but I was told by one agent and then her supervisor that they each always register their own personal products within the required time and I should learn to do the same. I wasnt amused by their advise. They then only were willing to give the minimum 5 year parts only warranty and replaced multiple air handler blower motors, control boards, temp sensors, controls, condenser unit fan motors and more parts without paying any labor. Fortunately due to having 4 units, when one downstairs unit goes out the cool air from upstairs keeps it very comfortable in our main area of the house, and if you didnt check the thermostat you would never know one was out. Our main area unit has been out for the last 6 months. On three separate service trips to repair the unit, it would go back out between a few hours to the next day. I was unsure when our 5 year warranty was over and as it turns out we had a tech back 4 days after the expiration, and on this trip another condenser fan motor was bad. Carrier Infinity units use a very high dollar motor, the book installed price without warranty is about $1400. I called Carrier and asked about a goodwill extension on that motor but was informed that as it may have been out while under warranty, it is now a few days past the expiration so it is not covered. These failures were not due to poor installation as there are 4 units all with different problems and were installed by a company that Carrier actually recommends as a top installer and they were as well as other companies were back to try to do many repairs. This seems to be a common Carrier experience. I read comments from Carrier dealers defending the product trying to deflect criticism on other installers but thats not realistic. I hope my experience helps others decide on a purchase and remember that even if they gave a 10 year warranty, you still pay for the labor to repair unreliable equipment.
Published: June 16, 2015
Russell of Port St Lucie, FL
Source: consumeraffairs.com

My residence air conditioner was leaking water under the furnace combinatio
My residence air conditioner was leaking water under the furnace combination. The air conditioner tech diagnosed the pan leaking after checking for the freon pressure. I said why can I not patch the pan. He showed me how to access the evaporator coil and pan on the gas force air furnace by removing a panel on the rear near the evaporator coil. I have a Carrier AC.I looked hard for the source of the water as the pan was not leaking when I poured water on the pan, and the water was properly draining. The evaporator coil can slide out of the furnace housing, but one needs a platform to rest the coil to prevent kinking of the lines (very important as freon will leak, if not careful). I finally saw about two inches of dust/dirt at the top of the evaporator coil and surmised that this dirt was preventing the evaporated water from draining properly. After cleaning the evaporator coil, the AC seem to work, but the outside temperature was not hot enough to really test the AC.Another process was required, get some coil solvent from Home Depot and spray it on the coil. Be sure to get the ones that evaporate by themselves not require rinsing. I sprayed water on the coils after the foam went away just to be sure. Theoretically, the evaporated water will wash the solvent away when the AC is operating. Anyway, for a mechanically inclined person saving $5k to $6K using the above is worth a try! Or, you try talking the tech into looking at the coil itself and doing the cleaning for a few hundred dollars to pay for his time.
Published: June 13, 2012
Norman of Potomac, MD
Source: consumeraffairs.com

Despite the inverter unit being sold to me as a cost saver, this is clearly
Despite the inverter unit being sold to me as a cost saver, this is clearly not the case. The circuit boards are poor quality and do not last 5 years. Replacement boards cost the price of a new regular air conditioner. No-one advises you that you need to perform rust prevention, this prevention, that prevention when you have it installed, but when it goes wrong they are sure to let you know. I will never again waste my hard earned money on a Carrier aircon, nor an inverter unit. A regular, modern unit consumes roughly the same power as an average fridge/freezer. The cost to maintain an inverter unit is ridiculous.
Published: March 26, 2019
Rowan of Other, Other
Source: consumeraffairs.com

I worked in industrial HVAC for over 30 years. We purchased a home that had
I worked in industrial HVAC for over 30 years. We purchased a home that had a 2012 Carrier air handler model # FX4DNF037 and Bryant Condenser. I replaced the condenser motor and cap on a unit that was placed into service 6/29/2012 on July 22/2017. After a storm blew through Sunday evening the evaporator fan blew up on start up. I called Carrier and it only has a 5 yr warranty, I was told sorry have a nice day. This is BS to have a unit 5 yrs old lose 2 motors. Not to mention the cost of the Xm evaporator motor is several hundred dollars.These new motors does not have cost savings the consumer is told they do. If a motor replacement is $400 @ 5yrs then you will never see a return on investment, energy savings. Total junk. I suggest people install a regular 1/2 hp motor with a fan relay at half the installation cost. Ive worked on hundreds of Carrier, Trane & York units from 1/2ton window units up to several thousand ton chillers. Ive even been to the Carrier training facility is Syracuse NY.As a Retired licensed stationary engr. we started noticing the lack of repairability in the 90s on all refrigeration and motor control units. Once the energy craze took off cooling units (all motors/controls etc) became electronic nightmares. The consumer is being fleeced as some contractors are charging 1000$ to replace a motor and capacitor, board whatever part they think might be bad because these units cant be properly diagnosed once a internal part goes bad. 5 yrs in and Im looking at just under a 1000$ in repairs for a 4000$ unit. All energy money savings is lost on repairs. I use to work on units that were 20-30 years old and were still operating with minimal repairs.
Published: July 24, 2017
Bill of Hull, GA
Source: consumeraffairs.com

Module failed on model #FV4BNB006. I called an HVAC company. Carrier said t
Module failed on model #FV4BNB006. I called an HVAC company. Carrier said the unit was warrantied for 5 years at the time this was purchased, although now the same exact unit is warrantied for 10 years. Sure enough, without knowing the exact date of install, Carrier claims the unit is out of warranty as of November of 2012. They dont care that the same unit now currently has a warranty of 10 years (new policy as of 2009); that the unit should not have failed 5 years prematurely; and that we, at the time we called, were only 3 months over the 5-year warranty. I spoke with a supervisor Jamie at customer relations. She was curt, only would repeat their policy and could care less about the situation of the same exact unit being warrantied for 10 years now. She didnt even know what the part was nor considered that it should not have failed at least 5 years premature! Oddly enough, there was another person listening into our conversation (another supervisor, Diane ID #**). She just came on the line without identifying herself and interrupted our conversation to say they would do absolutely nothing nor consider helping. Not only did I find this company absolutely uninterested in doing what is right, you could tell they were trained to do exactly the opposite. The way they operate, having big brother ready to chime in when they can to deny a claim, was downright creepy! Do yourself a favor. Look at all these miserable reviews of this awful company and steer clear of them. I have never written a review of a company before, but if theres one person I can help by reading this, its worth it. Carrier, you truly are an awful company and should be ashamed!
Published: April 9, 2013
Carrie of Winchester, MA
Source: consumeraffairs.com

My Carrier air conditioning unit is less than 12 years old. The compressor
My Carrier air conditioning unit is less than 12 years old. The compressor has failed and seized. I understand the industry average should be 15 to 20 years or more of life. I paid a premium for my Carrier unit when I bought it. I contacted Carrier and they said it was out of warranty and basically its my hard luck. Based on my experience if you want an air conditioner to last longer than 11 years 10 months, dont buy a Carrier unit. I live in Chicago. I wonder how long this unit would have lasted in Texas.
Published: May 31, 2017
Bob of Naperville, IL
Source: consumeraffairs.com

Purchased a home Aug 2014 that was built in 2003. We have a total of 3 HVAC
Purchased a home Aug 2014 that was built in 2003. We have a total of 3 HVAC units. 1 Carrier upstairs and downstairs, both manufactured 2011 and 1 Goodman original to the house. The Carrier unit upstairs has a leaking coil inside. Estimate $1500 to replace. 6 years for a coil to go bad is terrible. I have read that Canada has a countrywide class action against Carrier for this very reason. Why not in the U.S.?
Published: November 13, 2017
Mary of Midlothian, VA
Source: consumeraffairs.com

We moved into our totally new home in September 2015. Today, with temperatu
We moved into our totally new home in September 2015. Today, with temperatures hovering in the mid to high 30s C our air conditioner does not work because the Compressor is faulty and must be replaced. We have already waited for over 1 week (since July 21, 1:00 PM) and are told the part will be here by August 3. The part is covered by Warranty but the labor is not. We are told it will take about 6 hours labor at $88.00/hr and we will have to pay that. Does this sound like a reasonable deal???
Published: July 31, 2018
Donald of Kelowna, BC
Source: consumeraffairs.com

I bought my heating and air conditioner on 7/18/16. On 6/24/18, the compres
I bought my heating and air conditioner on 7/18/16. On 6/24/18, the compressor stopped working and the tech found that the plug and compressor had melted. Although the compressor was covered, my bill was $734. The $4070 Carrier unit did not even work for two years. I think since it was Carriers fault their unit was at fault that they should have been responsible for the bill since the compressor has a warranty for ten years and didnt even last for two years. They should have at least been responsible for the freon that the unit lost because of their inferior product. I will never buy another Carrier product!
Published: July 9, 2018
Michele of Palm Coast, FL
Source: consumeraffairs.com

Iceman only diagnoses AC problems that are not covered under warranty and t
Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and cant get one because Iceman cant diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman wont get me one.
Published: August 18, 2014
Kimberly of Hamilton, NJ
Source: consumeraffairs.com

I have had a Carrier Infinity system for 10 years. Within 3 years the compr
I have had a Carrier Infinity system for 10 years. Within 3 years the compressor went out. A few years later we had a freeze and the heat pump turned on the outside unit breaking the fan. Carrier refused to cover. A year ago the compressor went out again. Carrier was willing to cover the compressor under a 10 year warranty, but not labor. My contract stated parts and labor. They later, after much negotiation, agreed to replace the condenser (including compressor) for $2500 and would extend a new warranty for 10 years parts and labor. Now the unit dies and its a circuit board. After replacing the unit would not come on again. It took 7 hours on the phone between the tech and Carrier to get it running again. Carrier support was reading a manual to help the tech figure out the problem. Their service even to a technician is a joke. I will never own another Carrier.
Published: July 19, 2017
John of Plano, TX
Source: consumeraffairs.com

Two-year-old system does not remove humidity from our home despite four ser
Two-year-old system does not remove humidity from our home despite four service calls and a compressor replacement. The condensing unit never drains water and the Carrier dealer who installed the unit says all is okay/normal. As a result the humidity level in the house is always high, sometimes more than it is inside. Only two adults live in the home and the bathrooms/laundry room are well vented/exhausted. Does not appear from what I read that Carrier cares. Can the problem be linked to the refrigerant no longer being Freon? I have placed a portable dehumidifer upstairs which helps some and removes several quarts of water daily. We live in high humidity Indiana. Suggestions?
Published: August 22, 2013
Fred of Indianapolis, IN
Source: consumeraffairs.com

We installed a new expensive Carrier heat pump/AC system in 2002. Over 14 y
We installed a new expensive Carrier heat pump/AC system in 2002. Over 14 years we had to replace the Bristol compressor 10 times. Our HVAC service company and Carrier said we were the only ones who had this problem and they did not know why. All lies as I now know. The compressor failed again this year (2016) and the HVAC service company we use said they cant replace the Bristol compressor this time due to a lawsuit between Carrier and Bristol, so we had to replace our whole system. We would never install Carrier again. Carrier charges huge but gives you junk. If we hadnt taken out a $900 10-year labor charge warranty when we bought the system, we would have been out thousands of dollars to replace 10 compressors. Dont ever buy Carrier! They are no longer using Bristol compressors, but the substitute compressor brand they are now using is reputed to be just as bad.
Published: July 15, 2016
Adrienne of Sarasota, FL
Source: consumeraffairs.com

Being a dedicated Carrier dealer, technician and installer for over 20 year
Being a dedicated Carrier dealer, technician and installer for over 20 years in SE Texas, I am sympathetic to all of the unhappy customers who have written reviews. However, just from reading the situations, I believe that the problem lies not in the equipment but in the so called installers and service techs. There are literally hundreds if not thousands of reputable Carrier dealers in any given state. I have personally went behind some of these service companies and have seen the type of installation or service that was performed. To a Factory trained technician, the remedies are often relatively easy and inexpensive to repair. The fault lies not in Carrier equipment, but in the local distributors who willingly sell Carrier equipment to any Jack leg moron who knows how to operate a thermostat. Carrier should monitor their distributorships more closely and see what companies are buying equipment and how many of these are having issues with Carrier junk. Carrier is and will remain a world leader in the HVAC industry, but like everything else, the product is only as good as the person installing or servicing it. Look really closely at your contractor before you blame Carrier. There is not one manufacturer out there who is going to cover a bad install under ANY kind of warranty.
Published: October 13, 2014
Curtis of Hamshire, TX
Source: consumeraffairs.com

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 w
I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor wont start and I had to fix that. Then my compressor went out a year later. Now my compressor wont start again. The HVAC people will only tell me it has age on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.
Published: July 29, 2011
Kara of Evansville, IN
Source: consumeraffairs.com

Purchased new Carrier Infinity System for my home in July 2010. The system
Purchased new Carrier Infinity System for my home in July 2010. The system was great until heating season. When we began using the heat, we started noticing a bad odor. I contacted the dealer who installed the system and they said it was just that the system was new. A few months later, with no change in the odor, I contacted them again and they came out and told me I must have a dead animal in the duct work. Not! The odor was not constant like it would be if it were a dead animal.Then cooling season rolled around and no problems. The system worked great. Now heating season again and again, the odor was back. Called dealer again and they came out and said they couldnt smell it. Gave it a couple weeks and called dealer again (when it was very cold outside). Finally, the technician admitted noticing the smell, but had no idea what it was. He contacted the regional Carrier representative and was told that it was Dirty Sock Syndrome. He recommended cleaning coils with Listerine and installing a UV light.Dealer wanted to charge nearly $700 to install a light to get rid of an odor that I shouldnt have in the first place. It didnt exist with my old unit. From what I have read on the Internet, the UV light will likely not solve the problem anyway.I contacted Carrier and am getting the run-around that it was my environment that was causing the problem. Nothing had changed in my environment. Same environment with old system = no foul odor. Same environment with new system = foul odor. Conclusion was that there was something with the new equipment that was not getting along with the same environment thus the only thing that had changed was the equipment.Carrier, to this point, has refused to help. This was a known issue that these manufacturers were aware of and have been aware of, but refused to warn consumers about or correct the problem. In my mind, we need a Class Action suit filed in defense of the consumers in this country that are being taken for a ride by the HVAC manufacturers.
Published: January 7, 2012
Gary of Crossville, TN
Source: consumeraffairs.com

I have 2 new Carrier system in a new built home and have had and continue t
I have 2 new Carrier system in a new built home and have had and continue to have several issues. I fully expected the builder and sub contractor to run for the hills but when I contacted Carrier, I did not expect them to just blow me off the way they did. I have been in the HVAC business for 30 years and never have had such poor customer support from a company. Carrier, unlike York and Trane, will apparently just sell their equipment to anyone. I thought Carrier to be one of the top 3 companies, but they sure changed that.
Published: June 1, 2013
Michael of Springfield, PA
Source: consumeraffairs.com

Stay away from Carrier as they have really bad customer service. They dont
Stay away from Carrier as they have really bad customer service. They dont keep replacement parts in stock locally and they are located in New York which is really far from Florida which is where I live. My unit needs a part replaced and they dont have it in stock either locally or in New York and they do not know when they will have it in stock. I live in Florida where you cannot be without air conditioner. Their 10 year warranty is non-existent as they will charge you for shipping the part and if you want to expedite it for next day they will charge you even more. Now how is it my fault that the part is not available locally. What kind of service are you giving your customers if you are selling a product that you do not have parts for.
Published: March 22, 2019
Dayami of Hollywood, FL
Source: consumeraffairs.com

We purchased a new Carrier Infinity 18 SEER HE system in April 2018 ($12,30
We purchased a new Carrier Infinity 18 SEER HE system in April 2018 ($12,300). The system was for the downstairs of a 3200 square foot home and installed in a crawlspace. At the time of installation, there had never been any moisture issues in the crawlspace for the 20 year life of the home, not with the original owners, not with two home inspections, and not with our experience with the previous HVAC system that had been in place for fifteen years, in fact the crawlspace had always been very dry. Once we installed the Carrier Infinity system, we began to notice problems with keeping the humidity levels in our home at a reasonable level, we were seeing 65-76 percent readings on a regular basis.We reached out to the Carrier dealer and they told us we needed to replace all of the ductwork underneath the house. We moved forward and did as was suggested ($4600) in August of 2019. A few weeks after the ductwork install, we switched to heat pump and thought the problem was resolved as humidity levels in the winter stayed around 45% inside the home during the winter when the heat pump was being used and there was no use of the AC. Fast forward to summer 2020. We started using the AC again in April and by July 2020 the beautiful hardwoods in our home began to buckle and we began to see incredible amounts of moisture building in our walls.Our light switches actually began to buckle from the moisture, and if you took one off the wall, the moisture was enough to drip onto the floor. We have pictures of all of this. Moisture readings were back to 68 to 78 percent and 83% in the crawlspace. Through word of mouth and social media, we found several other families who were experiencing the exact same issue in our county alone, their homes, walls, and floors also being slowly destroyed by intense moisture after installation of the Carrier Infinity 18 seer system. We were in contact with the Carrier dealer throughout. Unfortunately, the dealer had a massive fire that destroyed all of their records and they had to rebuild, so there are no records of our original install other than the paperwork we have.After their rebuild that delayed our interaction, the dealer came again to our home and rewired our system to use only two drive phases instead of the designed five. This did not bring the moisture levels down. We were told several times there was a moisture problem in our crawlspace and that was causing our issues. We worked with our homeowners insurance agent and he sent a home inspection/moisture specialist who determined there was no runoff or water issue in our crawlspace and suggested the problem may be the installation of the super efficient Carrier system in 2018. The dealer returned again in September 2020 and replaced the ductwork again, suggesting that the duct boots were not installed correctly in the first ductwork replacement in 2019.This also did not address the intense humidity issue, with readings in our crawlspace reaching 83% moisture in certain areas. Inside the home we could not maintain anything under 68% humidity. The dealer then brought a large dehumidifier in late October 2020 that has been running all winter. With the AC off, the basement has dried out with use of the heat pump and zero use of the AC all winter. We will be installing the optional integrated Carrier dehumidifier next and will see if that addresses the issue when we switch back to AC, somewhere in early April.After hearing from all the other families that have experienced the exact same intense humidity and moisture damage in their homes after installing the Carrier Infinity 18 seer system, we are not confident that we will see any difference. We are out almost $18K, we have a practically new HVAC system that is slowly destroying our home, we will need to replace all of our floors and subfloors, and we are praying that our wiring has not corroded. Carrier was called to one of the other families homes and told them what we were told, that they had a moisture problem and that it was not the system.Carrier KNOWS this is an issue, the dealers KNOW this is an issue, but Carrier refuses to address it. We are writing this review to bring awareness. Consumer BEWARE. Carrier NEEDS to address this and figure out whats causing this 18 seer 5 phase system to destroy certain homes. We hope this honest review keeps others aware of what can happen with a Carrier Infinity 18 seer system and keeps others from living the nightmare we have since the installation of this system.
Published: January 27, 2021
V of Lagrange, GA
Source: consumeraffairs.com

Ac is ok. Heating is good after a few years. Its quality declines after abo
Ac is ok. Heating is good after a few years. Its quality declines after about 5 years. If could I probably get a stronger a/c heating unit. I think it’s a rating of about 5 out of ten. I could be a better unit if they would lower the price and increase the square footage it covers I think.
Published: June 15, 2020
Daniel of Leander, Texas
Source: consumeraffairs.com

I had my Carrier Heat Pump installed when we added on to our home back in 2
I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online. Both my wife and I work and we are not even sure if either of us were home when this work was completed as we had contractors working at the house. I took this all the way up to a Senior Person at Carrier. I was told by them nothing they can do, take it up with the installer. They will not allow you to go back and register your product. If this company is as good as the other installers that have posted say, then I would think that Carrier itself would allow the consumer to register the product retroactively, especially when the homeowner was not aware of the requirement. Im not even saying they should pay for the immediate service, my installer will take care of that because that falls on him, but to screw the homeowner out of the rest of the warranty shows a definite lack of support for their products. What happens now if my installer goes out of business or sells his business to someone else? I agree with the others on this blog who have wrote no Carrier ever again. I have an older Trane unit in the upstairs that has not given me one problem. I guarantee when that needs to be replaced, it wont be with a Carrier!
Published: May 6, 2015
Alica of Raleigh, NC
Source: consumeraffairs.com


Carrier Aire acondicionado Reseñas




Páginas de códigos de error relacionados:
Carrier Aire acondicionado Códigos de error, Carrier Horno Códigos de error, Carrier Calentador de agua Códigos de error, Carrier Heat Pump Códigos de error,

Páginas de resolución de problemas relacionadas:
Carrier Aire acondicionado Solución de problemas, Carrier Horno Solución de problemas, Carrier Calentador de agua Solución de problemas, Carrier Heat Pump Solución de problemas,

Páginas de reparación relacionadas:
Carrier Aire acondicionado Refacción, Carrier Horno Refacción, Carrier Calentador de agua Refacción, Carrier Heat Pump Refacción,

Páginas de piezas relacionadas:
Carrier Aire acondicionado Partes, Carrier Horno Partes, Carrier Calentador de agua Partes, Carrier Heat Pump Partes,

Páginas de precios relacionadas:
Carrier Aire acondicionado Precios, Carrier Horno Precios, Carrier Calentador de agua Precios, Carrier Heat Pump Precios,

Visa MasterCard

Site Secured By The Website Guardian
CIMA