We purchased a Fisher Paykel GWL11 washing machine about 8 years ago. For the first few years the machine performed well but on the very day the warranty was up the Motor Control board went bad. Fisher Paykel paid for another board but we were out $250 for the service call. The next thing that happened was this year. The machine would not function in several wash modes and would only spin at slow or medium speeds. Last week, the washer refused to spin at all. I bought another board (not cheap!) and then discovered that the old board may have gone bad because of a design flaw. The board is not protected from short circuit with the pump motor and the pump motor has a tendency to leak after a while. This causes a short that blows out the board. The factory does or did not acknowledge the problem. So, I then purchased a replacement pump (also not cheap!) that came with an inline fuse to prevent this from happening again. I put everything back together and all kinds of new problems. The GWL11 was an expensive machine at the time we purchased it and all we have done is put more money into it. Despite the new control board & pump, the machine will overfill unless you stop it manually, the lid lock cycles back and forth and then beeps preventing the machine from going into any spin cycle. At this point, I have had it with this machine! I will never buy another Fisher Paykel product and I will discourage everyone I know from buying their products. My last washing machine, a Sears Kenmore lasted me 17 years and it STILL WORKED! I only sold it to upgrade to the Fisher Paykel. Im going to take it out to the farm and use it for target practice. At least I will get SOME satisfaction from this lousy machine!

I like the fact that my F&P washer has less parts as a whole, save water due to its sensor technology and efficiency. The best part is it rids of water very well at the spin cycle and save me time in drying. However, in eight years of using the washer, I have to replace two water pumps, and two lids, and now the lid is cracked again. The product might have less parts to be broken down, but the broken parts are always the same ones, do not show this is a product of good quality! About $600 of replacement parts and labors in eight years. Washer model: WA37T26G, serial# AEU777574.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I cant believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

We bought a brand new Fisher Paykel dryer at Lowes. When we went to hook it up, it did not heat. When we called Fisher Paykel, they said it was no longer under warranty because it was manufactured in 2007. Lowes would not stand behind it either. When I tried to get a service person to look at it, everyone told us they would not work on Fisher Paykel products. Now, I have a brand new dryer that doesnt heat and cannot get repaired. Would never buy an F&P product again and would recommend others to think twice before purchasing one.

I have to say this is the worst dishwasher I have ever had. It does not clean dishes. The detergent does not dissolve. The draw smells like rotten eggs. The customer service from the company is one of the worst reps I have ever dealt with. When I put the dishwasher on the 30 minute cycle my dishes are dirty and the dishwasher does not get really hot. I would advise everyone not to purchase a product from this company.

I have the dish drawers and both handles have broken. I know how to open the dish drawers as I had dish drawers prior to getting these except that handle was one piece on the door. I was concerned when I got these dish drawers as several of my friends that I had talked into getting Fisher Paykel dish drawers had the same thing happen to them because they are made out of cheap plastic! This was the only reason I did not want another Fisher Paykel. I loved the one I had before because you have enough room to keep your dishes done rather than the one dishwasher that you can never fit all the dishes in a load. I called Fisher Paykel and they have not been helpful at all, not did they seem interested in doing anything about it. They know how cheap these handles are and when they are broken. You cant open the dish drawer. Both are broken and I do not let anyone load my dishes except me because I knew what happened with my friends dish drawers. I loved my first one that lasted 9 years without a problem but when I called the service man out, it ended up after 400 dollars where they were replacing parts and something else was going wrong, I decided enough was enough -- they said they could not fix it so I wanted another set but I will never get anything Fisher Paykel anymore. They used to be good and stand behind their product but now they just build a cheap machine and charge a large price for it. My timer is already not working correctly and it even changes the settings all by itself. I had no clue after only 3 years I would have such a piece of junk!

The other day, my husband was doing laundry and part-way through the load, the washer started beeping and stopped working. He then called the customer support center and got the name of the Fisher Paykel dealer here in town to see how much it would cost to get it serviced. While he was on the phone with the customer support rep, he was told that based on the lights that were showing up it was an error code 346, but was not told what that meant. This morning we called to see what it would cost to have someone come out just to look at the washer and were told he would cost $75! I think that is a large fee, considering we live in the same town less than a mile away. Today, I was looking online and read that the warranty was usually around 2 years. Im sure our washer wasnt 2 years old, so I called the customer support number myself, after taking down the model number, to find out if the washer was still under warranty. The guy on the phone was not able to tell me if the washer was under warranty or not. He didnt even offer to take down the serial number to see when the washer was made, but told me to call the store we purchased it from to see if they still have a record of when the purchase was made. We purchased this washer from Sears and shortly after we bought it, they stopped selling this brand.What should we do if they do not have a copy of the receipt? I dont even think our bank records go back any further than a year online. I have searched to see if I could find the transaction, but have not been able to. I would hate to buy a new washer after only owning this one for less than 2 years, and really dont want to pay $75 just to have someone look at it and then pay for repairs on top of it.

Fisher Paykel washer and dryer. They are from New Zealand I believe. They were fairly low priced for high-efficiency machines and the washer was a top loader AND conserved water (like the front loaders) but for a better cost. The washer drum is floating and is moved with a magnet. No parts rubbing and strap to change. Pretty neat technology. It also has a large capacity allowing bigger loads (and less of them). The dryer is efficient and takes exactly the same amount of time as the washer to wash a load... Perfect timing. The washer has high spin speed which explains why the drying is fairly quick. We have had these machines probably close to 8-10 years now. Brand reputation is important and we are willing to do some research as we did when we bought the Fisher & Paykel machines. We always look for the best value for our money for products that meet our requirements. We are also willing to wait for the sales. The critiques you read from users are very insightful and we can be turned off if several people have issues with something that we know would bother us too. For example, low quality construction, excessive vibration, too much soap residue, too much time to dry, etc. We are very happy with the Fisher Paykel washer and dryer we purchased 8-10 years ago. They are high efficiency, large capacity, top loader (washing machine); making them very user friendly and efficient. I have no regrets even though they dont look as cool as the front loaders but on the other side, I probably paid half the price of the good looking ones and I have the same value.

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

I have been trying for 6 months now to get the correct part for my 2 year gas range, the oven igniter does not work. I have been sent the wrong part 4 times and in my last discussion with their service department (3 weeks ago) I was told they do not make the replacement part I require. I asked them if they are going to provide me with a new replacement range. They said they would get back to me and to date I have heard nothing even though they promised to get back to me the next day. I have sent numerous emails following up and they are ignored. I am now taking them to small claims court to settle the matter. I WOULD NOT RECOMMEND ANYONE BUYS a FISHER PAYKEL PRODUCT. High prices, poor quality and poor service.

Fisher Paykel is the only dishwasher that provides a double draw and this is the only reason it’s still on the market. You will be changing a motor/rotor every 18 months. The cost of the motor is 100.00 dollars and installation is 290.00. Fisher Paykel will recommend Dial An Appliance if you live in Brooklyn or Queens. They take 250.00 to put the motor in and it’s a 10 min job, but you’ll have no choice. I loved the double draw so within a 10 year period I had to buy and fix 3 dishwashers. Finally said, No more.. I just purchased a KitchenAid and hope to have it longer. If you purchase this dishwasher your first repair will be within the first year. Guaranteed!

I purchased a new F&P washer to replace the old one that I have. After delivery and hook up, I found that once you put the clothes into the machine and started the washer, the lid locked until the end of the cycle. I am not able to open the lid without turning off the wash cycle. In the old machine, the lid locked when the spin cycle was on. Now, I am unable to see what the washer is doing or how much it is filling. I called the customer care department to find out what could be done to override this feature during the fill and rinse cycle and an answer from a supervisor, named Bernice, is that I should wash by hand if I am so concerned about how my clothes are being washed.In the past, I have found this company to be difficult when trying to purchase parts; but this goes way beyond attitude. If you want control over your wash do not buy a F&P washer. Once you start the machine, its out of your hands. This is not a consumer friendly machine

Fisher Paykel 30single wall oven - Purchased new appliances except for a ref about 7 years ago for a Kitchen remodel and used all Fisher and Paykel Appliances. Started having trouble last year w/ our single wall oven. The service technician diagnosed it as the Power Module, a cost of $215.99, only to find out that it was a convection element; so that was an additional $55.00 plus labor. Not to mention it took 6 weeks to get each part so a total of 12 weeks we were without an oven. This year we recently had issues and it was diagnosed incorrectly once again. Finally, we were told it was the Throat Element and could not be replaced. So after 6 weeks of waiting for the part to arrive we had to eat the part we ordered and the cost of 2 service calls only to find out we would have to purchase a new oven. Called Fisher Paykel and we promptly faxed the info they requested but it took a solid week trying to get **, our assigned go to person, to talk to us. They offered to sell us a new model at a 30% discount but did not offer to reimburse us for the money we had been out on parts and labor. Was very disappointed in the appliance, the time it takes to get parts sent from New Zealand, and the staff at Fisher Paykel. Will never spend another penny with them!!

When we built our house, my wife did her shopping around for her appliances and she basically liked the dual dish drawer concept and Fisher & Paykel seemed to be the only one around that had it available. Compared to the other dishwashers we had in the past Fisher & Paykel is superior in noise, cleaning, versatility. Being able to use just a minor amount versus the whole thing because it had two drawers, two different sizes.There’s a big problem we had with getting the warranty registered because the builder installed it and we assumed he registered the warranty, but he didnt. So we had to go back and look at the procedures. It took quite a bit of time to get the warranty registered correctly. Since it was a foreign country that was working in the United States, there’s a bit of a language situation too. Their accent was a little hard to understand sometimes.

The Fisher Paykel refrigerator model E522B is made with junk plastic parts that continue to break, and we are not rough on our appliances, as we are senior citizens, and previously owned a Frigidaire refrigerator, that lasted us over 25 years without one repair. However, in one year this Fisher Paykel refrigerator has had the following parts replaced: the rear caster wheels (broken on delivery), the plastic cover on the freezer door (broken when replacing the stripped freezer door handle), the plastic door closer under the door hinge has broken twice now, and a foam insulation kit was installed to help reduce the popping noises from the compressor. F&P customer service takes its good old time in responding to online inquiries about their products, and makes you jump through hoops, before they respond. They dont believe you, even after you register the product online with them, and inform them of how many times the unit was serviced as they still ask for proof (now want photos and receipts), when something breaks. Dont they have a computer system that logs the reimbursements they have made to service repair companies on their products? This will be our last purchase of New Zealand made junk as they seem to have no pride with craftsmanship!

The Fisher Paykel dual drawer dishwasher is an excellent new example of high quality and performance in a kitchen dish washing appliance. The dual drawer is engineered wonderfully to provide multiple ways to perform, and perform it does! The two drawers provide flexibility beyond a normal/standard design. The loading capabilities are different yet provided with a lot of forethought given to providing space. It utilizes much more of the actual inside space of the two drawer/washers. Once you understand the loading capabilities of the provided inside racks and adjustment capabilities, the loading capabilities are creative and useful. Three simple buttons on the outside of each drawer provide easy execution of functions. The dual washers are extremely easy to start, stop or pause at any time, using the three simple buttons. The system has various wash cycles and times all easily accessed and executed by another single button conveniently located inside either drawers top edge. A small LED lit screen on each drawer face provides a moving icon that lets the user know have knowledge of what stage of a cycle the wash drawer is executing. The LED also shows the cycle time duration working backwards from a start time to the finish of the cycle. The Fisher Paykel system is very quiet working washer. Yes, you can hear some functions executing some times during the cycle, but it is very quiet overall. Most importantly, the Fisher Paykel Dual Washing system cleans and shines dishes, glassware and utensils with precision to a sparkling bright clean. This is especially true if the user does not allow large amounts of food to enter the system. Pre-rinsing is any dishwashers best friend! Use this kitchen appliance/tool correctly, and you will have a great dish washing experience with this product. By far, the Fisher Paykel Dual Dish Washing system is the highest quality, best working, and easy to use dish washing appliance I have ever had in any of my kitchens. I highly recommend the Fisher Paykel Dual Drawer Dish Washing Appliance/System for any kitchen.

The power of the internet - I would have never guessed that the internet could change the result of a bad experience to a good one, as this was my first experience in writing a complaint online. On July 19, 2012, I wrote a complaint regarding a Fisher & Paykel washing machine I purchased just two years ago and how I had ongoing problems with the machine, starting at about the fifth month. I called the service company twice while under warranty and they were unable to figure out what was wrong with the machine. I have since learned that it was because the company that Sears uses was inexperienced with this product. I also called the Fisher & Paykel main office and unfortunately was turned away as my machine was no longer under warranty. I even tried to explain my experiences and how the service men were unable to repair it. So after two years of frustration with a non-functioning washing machine, we decided to purchase a 30-year old Speed Queen washing machine and take the newer Fisher & Paykel machine to the landfill. Before taking it to the landfill, I wrote my complaint on this website. That was July 19th. On August 3rd, much to my surprise, I received a generic response from Fisher & Paykel asking me to contact their Customer Service Manager. I called the phone number the next day, left a message and the manager called me back. Although she did not personally read my online complaint, she was genuinely concerned that I had a bad experience and wanted to make it right. She offered at their cost to have a local, experienced repair company come to my house to fix the machine. Within 5 minutes, the local repair company called me to set up an appointment. They came out, fixed the machine in 5 minutes with a $15 part. What?! Thats all it took, 5 minutes and a $15 part? How could the other repairmen not get this one right? The total repair, if I had to pay for this service call, would have cost approximately $165. The only reason we didnt take this route to begin with is because we already tried two repairmen and two years of frustration. So, we gave up and were cutting our losses. But now, I have a washing machine that is working flawlessly. Its amazing! Although I didnt get the service I expected from the company in the beginning, it goes to show that a bad experience could change into a good one when someone with authority wants to make it right. Thank you, Fisher & Paykel for coming through on this one. I hope to have this machine for many years to come.

I bought a new Fisher & Paykel (FP) washer and dryer at Lowes in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.To their credit, after I called them, FP took care of the repair of the pump and the control board in December of 2009.Trouble is, it just happened again. A year and a half later the discharge pump and the control board are out again. I called FP and was told they would not fix it again. Well, me neither. Rather than pay $400 to fix it again, I am getting a new washing machine that is not Fisher & Paykel.While shopping at one of the big box stores, I was told by one of the appliance guys that they stopped selling FP washers for a time because of guess what? pump and control board problems.

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

Very dissatisfied with Fisher Paykel. I bought 4 appliances from them totaling over 11,000 dollars. The dishwasher was missing parts and the refrigerator did not work. After 6 weeks of back and forth with the company giving me misinformation and every employee telling me different things to do and making me in charge of lining up appliance service with 4 days needed off of work that resulted in them not replacing a bad refrigerator but saying they would repair. The wheels were also broken with the services which ruined my floor and once they replace the refrigerator they will not guarantee. They do a typical customer service routine, but could care less about the actual customer. My next home would never have their appliances.

My husband is a carpenter and loves watching This Old House and Hometime - that’s how he heard about Fisher & Paykel washer. And then when we went, that was one of the models that they had and we really liked it. I had never heard of it and my husband was the one that’s like, “Oh, that’s a really nice one!” That would be a big reason why we ended up going with that model. I haven’t had much luck with my Maytag and so we went with another brand. And then of course everything that could go wrong with it, when they came out, “Well, we’ve never seen that happen before.” So I was like, “Okay. I’m done spending a ton of money on them.” We purchased a higher brand washer. It was only like $399 and I thought, “Well, even if it only lasts 5 years, okay.” It actually died before a year was out. When we went back to the gentleman that we purchased it from, they wouldn’t honor it anymore. He said, “Sorry, you’re out of warranty” and I’m like, “Really?!” Actually, I should clarify because the first one went out within a year so they replaced it. And they sent us a different one and that one died. And they weren’t going to replace that because my original year was up. The gentleman who we had purchased from was like, “No. I’ll stand behind it. You come down and we’ll get you something else.” That’s when we chose the one that we have now. It’s just my husband and I. Our two kids are at college so I’m like, “We don’t do that much laundry. I’m not that hard on them!” The Fisher & Paykel is just phenomenal, and I’ve told everyone. My husband and I have talked, that’s the brand we’ll look out, first and foremost.

Bought this dishwasher 3 months ago, beautiful sleek design that has brought me so much grief! 1st dishwasher installer found a huge dent on the front upon removing it from box. Received 2nd one. Im not kidding, huge dent bottom drawer again! Im on my 3rd, no dent but dishes come out dirty, very noisy and top drawer smells after a day! Come on guys you can do better!

My daughter is an interior designer and she introduced us to Fisher and Paykel appliances 12 or 13 years ago and we bought our first dish drawers then. At our next house, we had Fisher and Paykel washer and dryer as well as the dish drawers. Then our next house, we had a KitchenAid copy of a Fisher and Paykel dish drawer which was a piece of junk. So for the current house, Im remodeling the kitchen right now and we bought dish drawers. The products are fantastic. They pay attention to how much energy and water and soap they consume. The underlying design is brilliant in all of them.

Washer eco boost: It gets out of balance all the time. It throws water on the floor. The panel does not work all the time. Now it wont power on. It’s a little over 2 years old. I’m not happy. My hubby is really not happy, especially with a load of wet clothes in the tub. It’s junk!

I own Fisher & Paykel dishdrawers. I recently purchased their laundry. It has one of the best designs out there and its unfortunate that they get a bad rap a lot of times, a lot of people dont know how to use them properly and that explains a lot of negative reviews. But theyre one of the best cleaning ability with the washer, and the dryer is a top load dryer which economically is the best thing out there. I had back surgery so I come from a place of ease and I love it.

I purchased a Fisher Paykel dishwasher 6 months ago. I took out a store credit card and paid it off in 6 mo. The last time I turned the dishwasher on it started flashing and did not work, and then turned completely shut off, never to turn on again. I am not on week 7 -without a working dishwasher, I have spent countless hours calling fisher Paykel, at first they sent a repairman out asap, only because they tried to say it would take 1 week, I said that was unacceptable - he came the next day, only to tell me that he needed a part, came back 1 week later. My husband called me and told me the dishwasher could not be fixed and that it would need to be replaced. One week went by, I called the customer service number, on hold for 40 minutes. I was told the new dishwasher request had been denied. It took hours to get the supervisor Richard to call me back. He said he did not know why it had been denied, though I was told he was the person who denied it and he said that he would order me a new dishwasher, that he was a consumer and understood how things went wrong in this day and age. A few days later I heard from the appliance store where I bought the dishwasher and was told it would take 1-2 weeks. It has now been over 2 weeks, so I called this morning, on hold for 40 minutes, spoke w/ Cindy. She said I would be updated today. I called Richard 2 days prior and left him a message the next day too, never returned my call. Today he called me, I missed his call, emailed me he was in meetings and unreachable. Did not hear from Fisher Paykel, so I called the appliance store. They told me Fisher Paykel said the dishwasher was sent to be there on July 23. Today is July 28, and it is not there.We have a problem, not like Fisher Paykel has noticed. I called Fisher Paykel around 4pm, got through immediately, spoke w/ Cindy. She said that I was not speaking to her in a nice way. I explained how frustrating it has been dealing w/ her company and nobody follows through. She said she was going to follow up w/ Richard and get back to me. Never heard from her. This is has been a horrible experience - I have wasted countless hours on this issue. I am still without a dishwasher and am shocked at the horrible customer service. This is a very expensive appliance. I expected so much more. This is the 3rd dishwasher in 17years, all Fisher Paykel dishwashers that I have replaced. I should have learned my lesson.

The Fisher & Paykel washing machine doesnt work well. I bought it Dec. 29th. It makes a loud noise. The first guy that came to my house said he had to contact his supervisor and I never heard from him again. After 10 days I called and they send me another guy. He came last week and he ordered a part. He thinks its my rotor. So I have to wait for the piece and he will come back. I was not happy with the first repair guy but now Im confident that the second one is going to repair it. He told me not to worry about it. I hope hell be able to repair it.

This dishwasher is built very well and can hold a lot of stuff. It’s very quiet and washes very well. I’ve had 3 other brands of dishwashers and this by far is the best one.

When an appliance fails, I always believe that the best service you will get will be from the manufacturer. Hence my dish drawer started to make a troubling buzz. I booked a service online with Fisher Paykel, the manufacturer. I received an email that allowed me to track my service. I had booked a service for between 12 and 5pm and the initial time came though as 12-1pm. Immediately this isnt great as its slap bang in the middle of the day, but I requested it so I just reworked my day. Around 10am I got an update that said between 2pm and 3pm. OK, excellent I could now work out what I needed to do around this.At 2.38 its still saying between 2pm and 3pm and then I got a call from the engineer, telling me he has 4 jobs in front of me and wont be here until 5.30pm. Seriously? I called customer service and clearly they say that the app is only giving me a guide time, but why not update it? If the engineer knew his status was 5.30 at 2.38pm, it wasnt between 2-3pm at 1.59pm, was it?I then pointed out that beside this, the engineer would miss my time slot anyway, as 5.30pm is not between 12-5pm. They then offered to reschedule me, but heres where the damage really is. Fisher Paykel I NO LONGER TRUST YOU. Why would I put myself at the mercy of your poor customer service and time keeping again? Why would I allow you to disrespect my day so much by not telling me or keeping me up to date on the time of arrival. As I pointed out, the supermarket can tell me to the minute when they will deliver and they generally get it right. I will always trust them. This is the battle for customer service. Its about trust and Fisher Paykel, YOU FAILED ME. I do not want to deal with companies I cannot trust. Its up to you if you use their service.

We were looking for a new refrigerator that met the dimensions of our kitchen. After looking at a lot of manufacturers we found Fisher Paykel and we are glad we did. The refrigerator has far surpassed our expectations. It make the kitchen look great! I would highly recommend Fisher Paykel.

I got a washer and dryer by Fisher & Paykel. I went to Fletcher’s Appliance here in Nashua and I have a good friend. He was a repairman there for the company. And one day, we were looking at different things and I asked him what he thought. He told me Fisher & Paykel is one of the best. He says they have no transmission and explained different things about the machine. He also said that a nursing home had one for 13 years and they just finally got it repaired. And I liked the features of it. The only thing I’m not crazy about is the dryer door. The way it opens. I think it’s kind of old-fashioned. The newer ones fold down so that you can use the door if you need to set a pair of socks or something on it. I’m partially handicapped so I sit on a chair to do the laundry. I was hoping to go on and put my chair there. But other than that, the machines are fantastic. They run great. I’ve had no big problems so far with them in the short time I’ve had them. I’d say they’re wonderful. It’s funny the guy that delivered it couldn’t get the washer to work to pump the water out. And he left and my older son went down and one, two, three, he made it work. Otherwise, they would have sent out a repairman for the first day that it was delivered. And I said to myself, “This is crazy. I bought a brand new machine and now I need a repairman? This is just isn’t working out so good.” But it was just something that they messed up on.

The dishwasher needs to be fixed frequently. It seems the parts of machine are made up of materials cant last for some time even when the load of task is not too much. After sale service is completely bad. if you want to buy this brand bear in mind the technician are very lazy and are not concerned about consumers, and take longer time and expect more time than usual. The customer service is very bad as well. I called them several times to book on a service. I was obliged to wait at least half hour with no clear response. As a result if you are looking a brand with such feature getting away from them.

We love our dishwasher. It is my favorite thing to show people in my kitchen!! So easy to do a quick load. Works great, is quiet and just love it.

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the beeps and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says the circuit board went out because of the motor so now they have an inline fuse to prevent this, its an upgrade. Okay, so we replace both parts. Great problem solved. Wrong.

2 years old and one week out of warranty the Dishwasher require the entire front control system replaced. 3 years old and flood alert E6. Technician came - $153 for the repair the first time it is used E6 error. Now 3 weeks on still not fixed - no parts.

We bought a washer and dryer and in December 2014. We paid a total of $2132.86 for the Fisher Paykel brand. The dryer broke within one month, it needs a new blower which will take 5 1/2 weeks for the part to come in. Very disappointed and frustrated with this expensive appliance and the service is very difficult to get. Actually, the line I strung up in my basement has been drying my clothes perfectly!

I was separating the grounds and neutrals on my service panel when I got shocked by one of the ground wires. I traced the ground to the incoming cable and found the breaker that fed it. I turned the breaker off and looked for the outlet that has dead. It turned out to be the washer outlet. I then made a two wire cable to test the ground. I have pictures of the test procedure. I have owned three Fisher Paykel washers over the past 10 years and have them still. I then tested all three and found all to have this VAC on the ground. I have some pictures to verify the serial numbers and test on each.

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

I bought a Fisher and Paykel refrigerator. It was one of the few fridges that had the right size dimensions to fit in my kitchen. In terms of performance, there are some good things about it and there are some things I’ve been disappointed about it. I like the quality of the shelving, that it’s glass and that there’s metal on the doors. The fan inside the refrigerator is a little loud, that’s one of my complaints. The other complaint is that it doesn’t make very much place and I wish the freezer was a little larger. It’s kind of funny, sort of V shaped. Because of that, it doesnt hold as much as it could than if it was more like a traditional square shape. This F&P refrigerator did not meet my expectations considering the price.

As far as the product itself, weve had a great experience with the refrigerator. My biggest issue is with the water filter. It is suggested that you replace the water filter every 6 months. The filters are $50. I find that to be highway robbery. Its absurd to buy a refrigerator and then have to buy new water filters every 6 months. Theres no doubt you could make a filter that lasts longer than that and thats less expensive. I would venture to guess the profit margin on the filter is greater than on the refrigerator. Other than that, my experience has been great. I just feel taken advantage of with respect to the filter.

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years wed had an authorized service provider come look at it, but Fisher & Paykel doesnt believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and dont want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

We have the 30-inch double oven and the double dish drawer. We installed both of them at the same time about 6 years ago. We have had a repairman at our home a minimum of 5 times each year for both products. I really am not exaggerating. In the beginning, the work was covered by warranty. For several years, we have been paying out of pocket. Each visit has cost between $100 and $500. We have waited for parts for over four months (seriously, no oven during that entire time). FPs response when I called directly was Madam, other people have had to wait much longer than that. You have to wait your turn for the part. Im not kidding. Its the worst customer service I have ever seen. And alas, our oven is not working again. The repairman is coming again on Monday. Well pay him $75 (again) to look at it.If the required parts cost more than $200 (which they almost always do), then I think we are throwing it in the trash. At the price we paid for the oven, it should have worked perfectly - at least for a few years. Our dish drawer was last fixed about 3 months ago. We havent had any issues since then, which is remarkable for that product, a full 3 months with a functioning dishwasher! I really hope others read my review and avoid Fisher Paykel products. I rarely write reviews, but these are the worst purchases that I have ever made. The products perform wonderfully when they work, but unfortunately, they rarely work. By the way, we are not abusers of the appliances. All of our other appliances (made by other companies) have performed without any issues. Oh, and yes, I have called FP directly many times over the years. Our repair companies have also called as they were appalled at the repeated issues with the products. FP did not stand behind their product at all. Im very disappointed.

Just today had a major breakthrough thanks to the Fisher & Paykel customer service representative. Marks Electricals delayed engineer appointment for over three months. No descent information to rely on. Thanking Fisher &Paykel for support I received and very patient representative, she is A Hero today.

My girlfriend’s aunt has a Fisher and Paykel washer and dryer she’s had for about 10-11 years if not longer. She said she’s never had a problem with them so I decided to buy a F & S washer and dryer too. So far I haven’t had any issues. I’m happy with them.

This fridge caused only problem for me... broke in 2011, my new kitchen cabinet were damage and after sending all documents, Fisher said to me to send the invoice to them when the work is done but not guaranteed that they will pay... to be continued. And have another problem with it, plastic in door hinge always broke, even if we close door very gently. Im really not happy with my purchase. I had 2 refrigerator in 30 years and this one will be changed very soon because its only causing problem to me. Very nice looking, very nice for space inside but the rest, for the price Ive paid....not worth it. Customer service in Quebec is very very poor.

Very disappointed in the top load dryer. My in-laws moved in with their dryer. This dryer has had service repairs two times in the first year they owned it. Now we are using it as well and the one-year warranty is up. They told us that the last time a service man came out, he showed them where the reset switch is. Apparently, every so often, the heat stops working, and the reset switch has to be reset. So it has been two months now, and I have had to reset the switch three times. This is just a ridiculously faulty product, and Im truly concerned; there is a fire hazard with some sort of electrical issue with this dryer. I am getting rid of it ASAP and going back to Maytag, which I might add, I had a Maytag washer for 10 years and a Maytag dryer for 15 years and never once had a repair to them. Now that is true quality.

I purchased the washer and dryer I got from Lowe’s. I didn’t particularly want a front load because I had had a bad experience years ago with them. And I also had very limited space in the house. You could not put a front load washer and a front load dryer in the room because there wasn’t enough room to open it. You had to have top load machines to do it. And Fisher & Paykel has the only top load dryer that we could find. It’s more convenient. I would have bought it no matter what because the top load is just easier to load, unload, and everything else. It also emulates commercial ones by rotating into both directions. Considering that I sold the house in Tallahassee and the people who bought it wanted the appliances, I had to buy new ones for my house in Orlando. I’ll buy them again. I think top load dryers, you can’t say the best thing since sliced bread but it’s that type. The top load washer being an eco-efficient approach. We got the rebates on that. And the style in it emulates some very old, standard washing procedures that had been used throughout the centuries. My only problem with the new one we got down here in Orlando, the washer is really sensitive to an unbalanced load. The one in Tallahassee wasn’t as sensitive.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

We bought our fridge, brand new in Sep 2011. After 3 years of use, our Fisher & Paykel E240BR fridge has broken down, 3 times in the last 3 months. July 2014 - Fridge was freezing everything, but the freezer was working fine. Called the F&P repair service and they couldnt come for 8 days. When they eventually came, the repairman fixed the thermostat and said it should be good. 30 August 2014 - Fridge & freezer stopped cooling, although motor was running. Everything in the fridge was warm and spoiled. Again F&P repair service couldnt come for a week. In the meantime we had no fridge and had to throw out over $200 worth of food from fridge and freezer.By the time the repairman came, fridge had started working again. He said there was nothing he could do until it broke down. 28 September 2014 (TODAY) - Again fridge and freezer have stopped working. Did not notice until tonight and again everything in the fridge is warm. When we rang the F&P call centre, they cannot come until Tuesday. Ridiculous. Call centre person was extremely rude and tried to say they had fixed it. Um if you had fixed it then why is it warm and stopped working again. Needless to say I am going to buy a new fridge tomorrow. Broken down 3 times in the last 3 months and its only 3 years old. Very unreliable, poorly made product. Will not be buying another F&P in the future.

Our Fisher & Paykel Induction stove/Electric Range is apparently a dud. It is less than 3 years old and so you would not think these sorts of things would happen. The oven began shutting itself off, during its use, for no apparent reason. Sometimes it would shut off within seconds, other times during a cycle and so there would not be any warning, I would just come around the corner and see the light flashing and know that it had shut itself off. F&P suggested I contact the nearest authorized service tech. I had to explain, to 3 different people, (even sent a map) that the person they were recommending was a 10 hour drive, with a 2 hour ferry ride.I finally found a local person who is willing to look at my range but only if he can obtain a service manual so he can look the product over first, before coming out. Fisher & Paykel say only authorized people can have a copy. This person is willing to fix my range and they wont let him. Now a new problem appeared today. I suddenly have 2 elements not operating. There is an error code coming up, on the 2 elements on the same side, even though I am only trying to turn 1 of them on. And, the kicker is, there is no such error code in their consumer manual that is displayed on my stovetop. I strongly recommend people stay away from Fisher & Paykel.

I love the dishwasher but would recommend that there be some kind of display of the length of cycle and how long the cycle has to complete.

We as people have grown to trust in name brands, however those days have long gone. I consider myself an economist the type shopper researches not impulses when buying a major purchase however it has come to past unless you have disposable income and dont mind re-buying the same item within 7-10 years if you dont mind then read no further, this article, complaint doesnt apply to you.2009 purchased a Fisher & Paykel washer from Sears. Bought the extended service contract and within the first year the mainboard, the inner tub were replaced. I placed a complaint on this site several years ago and was notified while on vacation concerning my complaint. At first I was confused, caught off guard and shocked that F&P would intervene and take over the complaint and order the correct UPGRADED parts. Sears Tech had no idea were available and ordered the normal routine parts even when I mention the possibility I was ignored. In the end, Sears took all the credit and basically did nothing.Most reputable companies dont want complaint especially when they are logged with the BBB or Respectfully The Attorney General although some dont care. Brand name, dont mean a thing. It pays to buy cheap and skip the bells and whistles. It doesnt pay for the short time of enjoyment usually a one year warranty if the extended was not purchased and then hear we dont contact when the warranty about to expire. Sears tell lies I was contacted on items out of warranty and they wanted me to renew. As for Fisher & Paykel I should have requested a return after the initial replacement. I thought this company was quality. I was wrong.

In 2019 we purchased a kitchen full of appliances; Cook Top, Over, Microwave, two drawer dishwasher, and large bottom draw with two top doors refrigerator/freezer. Quality issues: Microwave cover/front panel is cheap, loose, and I had to do some customization to get it to quit falling off. We like the two-drawer dishwasher, but found it constantly needs adjustments to keep the lower drawer from dragging on the floor, and almost always have to run a max clean setting or re-wash when drawers are full. Over so far is great. Cooktop is great, but the nobs squeak now after just 8 months of use. The refrigerator is our biggest issue… constantly makes excessive motor/fan noise, door/drawer trim constantly falls off, or jams up… Doors don’t align well, and don’t stay aligned.Service issues: The biggest joke ever! Tried for 8 months to get someone our here “AT MY COST even”, to give all these appliances a full re-build, inspection, and/or confirmation that they were installed/assembled correctly. CANNOT find anyone interested is servicing these units, and NO ONE at Fisher & Paykel is interested in finding me support of any kind… nor were the representatives from the appliance store I purchased the units from. Recommendation: - If considering High-End appliances buy THERMADOR, stay away from Fisher & Paykel

Customer service is NON Existent. I have a F&P two drawer dishwasher. Generally speaking it is a good appliance, but if you need any parts, forget it. The agitator tends to wear out. It only costs about $100 to get a new one and it is dead easy to replace, BUT in my case F&P shipped the WRONG part under the right part number sticker, so the part didnt quite fit, or work. I engaged a professional, who took the very same part number out of her truck and put it in...and everything worked. Cost me an extra $300... but heres the thing. F&P said tough, we dont accept returns even if we made the mistake!... four times. And after talking to some appliance service people, this is apparently pretty common that what is in the box doesnt match the number printed on the box. So beware.

I purchased a Fisher & Paykel refrigerator. One of the salesmen at Lowes told me about the brand. So far it performs great. We went through with a countertop depth, because we like that we have more room in our kitchen. I had no bad issues with Fisher & Paykel. Everything was great.

I purchased a range and when it was hooked up, it did not work. After the service man looked at it, he said that a part had to be replaced and it would be 4 days to get the part. After a little complaining they said the part was going to be shipped overnight and the stove would be fixed.Well after 5 days the part arrived and the service guy was back on the 6th day to find out the range was still not working. They finally decided to replace the range and I was told it would be another 5-10 days before they would replace it, keeping in mind it has been 18 days since the delivered the brand new range. I have sent e-mails and called Fisher Paykel only to find that the customer service is the worst I have seen. No one is responding to the e-mails and they kept me on hold for almost 20 minutes.The store where I bought it from has been trying to help but their hands are tied until they get info from Fisher Paykel. At this time I am so angry, I have been eating out with my 9-month pregnant wife and my 2 1/2-year-old son every night. Finally the sales rep called me and they are going to push it through after yelling and screaming on the phone. I would not recommend this company and would never buy their product again. Lets see if I get this range before this month ends.

7/28/14 I have not been able to find any good reviews of this product, so I'm going to do my best to give one to help others as they consider buying this fridge. I know people want to know how a product lasts over time, so I'll do my best to remember to keep updating this review. As of today, the fridge has been up and running for 2 days. It is important to note that our fridge is a B-stock unit (was returned by someone, but never used. They listed the reason as "damaged packaging"). We did not buy through this website. THE BACKSTORY Our previous fridge was a big 36" standard depth white GE side-to-side that someone gave us for free. We knew it was only a temporary solution, and started saving for its replacement for when it would die on us. The rest of our kitchen appliances were stainless, so we were looking forward to the day our big white fridge kicked the bucket so we could have a more uniform look. Yesterday, we got home from a trip and our fridge was making loud and scary noises that wouldn't stop. We saw this as the perfect excuse to make the switch. I had heard of Fisher and Paykel before, and was told they were a good solution for a long-lasting fridge without all the unnecessary bells and whistles (that end up breaking and causing service calls down the road). I also thought this was the most elegant looking out of all of its competitors. I like the simple, flat look of this unit. I headed over to our closest appliance outlet store and found a B-stock unit that was never used (still had the plastic wrap), but had a dent in the back. We saved a thousand dollars on this unit because of a dent nobody would ever see. Score! INSTALLATION I took it home in my van and let it stand for 8 hours before turning it on (guy at store said this was important to do so all the liquids in the compressor could settle into place after transporting it on its back - better safe than sorry). During that time, I installed the included water filter and hoses to the fridge. It comes with everything you need except the piece that actually taps into your water line. Since we already had that from our previous fridge, this was a breeze. No need to call a plumber. The instruction manual was very easy to follow on installation of water components. I am the least handy guy you could know, so trust me when I say this was easy! During the time the fridge sat unplugged, I also wiped down the shelves and bins, took off the plastic wrap, and read the instruction manual. I HIGHLY recommend reading the manual. There are so many features in this fridge that aren't highlighted on the companies website that I never would have known about had I not read the manual. I'll go into more detail in the "Features" Section of this review. After the 8 hours, I plugged the fridge in and let it get to its proper temperature (about 2 hours). I used this time to adjust the front legs (it is supposed to be raised up 1/2" higher in the front than the back for ease of door use). During this time, the exterior sides and back of the unit got HOT! Like, I'm afraid this thing is going to explode, hot. Thankfully after reaching its desired interior temps, the exterior cooled off substantially. Today, it isn't even warm. I made sure to run all the air pockets out of the water line, and discarded the first few batches of ice as instructed. FEATURES First of all, keep in mind that we were previously using a big, standard depth side-by-side before, and have never had a counter-depth fridge, or one with a freezer on the bottom. Having made the transition, it is clear that these fridges are not for everyone. I'll try to explain in more detail as I go. - Counter-Depth: This opened up our kitchen far beyond what we were expecting. I know its only a few inches shallower, but it made a huge difference for us. Our kitchen just got bigger and brighter! Our fridge is no longer the elephant in the room. This fridge looks great, but blends in. It does come with some trade offs. The depth of storage in the fridge is very shallow. For example, I don't see the ability to fit a large pizza box in the fridge or the freezer (untested theory). - Doors: I've been to some peoples houses where their french doors were really hard to either open or close. These open with no problem, and close even easier. The freezer door is a bit harder to open than the fridge doors, but not difficult by any stretch. - Hidden top hinges: I love how the top hinges are covered in the front. It is a small attention to detail which really makes this thing look clean and sharp. It also makes cleaning the top of the fridge so much easier! - Water dispenser: Some people may not like that this doesn't have a door ice dispenser (ice is dispensed in a bin in the freezer). It is perfect for us, I love the shallow water chamber that doesn't cut into storage space on the inside door. It also is easier to clean, and you can fill any size container without worrying if it will fit. For us, the water comes out fast, and fills things up quickly. People who like to set a glass in the water cavity and walk away while it fills up will not like this feature. It is too shallow to set a glass in, you will need to hold it the entire time. Not a problem for us. - Shelving: This model has 3 shelves (2 of which are height adjustable). These shelves go across the full width of the fridge. Some of this units competitors have adjustable shelves that only go halfway for more customization, but in my opinion that is just more breakable pieces, and it cuts into the amount of things you can store. The full-width shelves work perfectly for our needs. Also, many competitors' fridges have white plastic spill proofing around the edges of their shelves. In my opinion, this makes a fridge look cheap and flimsy. The ActiveSmart fridge has beautiful brushed metal spill proofing, it looks so much more elegant and uniform. Sounds like a small thing, but it is one of my favorite features! - Door Storage: Because of the shallow water dispenser, you get full storage on both doors. This increases the storage like no other. There are large compartments with dividers for gallon sized jugs and tall items. At the top of each french door, there is a compartment with a lid for butters or cheeses. Our previous fridge had one of these compartments with a rounded lid, it really limited storage, but these have a squared off lid that allows you to stack items without worrying about closing the lid. My biggest complaint of this fridge is that these lids don't stay open when you lift them. So you need one hand to hold the lid open, and another to grab whatever is inside. It may sound negligible, but i'm usually holding something else when I need something from these compartments. Hopefully I'll get used to it. As of right now, it's really annoying. - Wine/Bottle holders: There really isn't a place in this fridge where you would be able to store a wine bottle standing up other than the doors, so they included 4 horizontal holders that clip to the back of every shelf. These holders also stack upon another so if you don't have 4 bottles to hold, they don't take up a lot of room. Very thoughtful feature. If you insist on storing your wine or tall bottled drinks standing up, you may not like this fridge. - REMOVABLE BINS!: This is my very favorite feature of this fridge. All drawers in the fridge and freezer are actually pull out shelves with clear bins sitting on top. This is so useful for so many reasons. Instead of shuffling through the vegetables or fruits to find what you are looking for with the fridge doors open, you can just pull out the desired bin and take it to the counter, find what you need and easily put it back. The same is true for meats/cheese bins, frozen drawers, and the ice bin. Saves tons of energy. Also, it makes cleaning drawers out a breeze. Just pull it out, rinse the bin in the sink, and dry out. I love this feature! - Crisper drawers: Like most fridges, this has separate drawers for fruits and vegetables with a separate humidity setting for each. Keep in mind, you need to open both french doors to pull out the drawer. Even though there are two separate sections, the full drawer they share takes up the full width of the fridge. People who only want to open one door and pull out fruits or veggies will not like this fridge. - Meats and Cheese Drawers: I like that there are two separate sections for these. We use the left one for lunch meat and cheeses, and the right one for other meats (steak, beef, fish, etc...). It is especially nice to use one of these as a dedicated meat thawing section without worry of any juices finding their way to other items in the fridge. Again, you need to open both french doors to access these compartments. - Lighting: Our previous fridge had a light in the top back center. If we had anything in front of it (which was always), it would darken the rest of the fridge, making it difficult to see other items throughout. This fridge has a strip of LED lighting at the top front of the unit which allow for full illumination of the entire contents of the fridge no matter how you have your food arranged. Very nice touch! There are no lights on the doors, but enough spills from the inside of the fridge that you will be able to make out what you need even in the middle of the night. - Ice machine: Since this is only our 2nd day, all I can say is it works as advertised so far. I know the ice machine is usually the biggest issue people have with any fridge, so I'll keep my eye on it and let you know if anything weird happens over time. The default setup is that in the freezer, there is a top shelf with 2 big bins across the width. In the left big bin, there is a smaller one that takes up half the width of that bin, and that is the ice bin. If you require more ice, you can just remove the smaller bin and let the ice dispense into the bigger bin. With either bin, it is supposed to stop producing ice when it is full. If you need even more ice, you can fill up the big bin on the left, switch it with the right bin, and fill up that one too. Lots of versatility, and the removable bins are great if you are entertaining! - Freezer: The freezer has a top shelf that pulls out with the ice bin, plus a bin and a half of storage for other things. Then there is a large cavity below for the storage of everything else. If you are a person who usually packs out your freezer of your current fridge, I don't think you will enjoy a counter-depth freezer-on-the bottom model. This is definitely more for the person who has a larger ratio of fresh food to frozen food. I can easily see people needing to dig around the lower cavity if they over fill it. For our family, we don't need much freezer space, so it works perfect for us so far. - Noise: As of right now, there is a constant hum that is about the volume of somebody whispering softly. It is audible, but not something you can hear unless you are in the kitchen. I'm not sure if this will always hum, or if it is just because we haven't filled up our ice bin to the top yet, and the ice machine is constantly working. I'll update the review when we find out. - ActiveSmart Tech: I don't really know what it is, other than it's supposed to do a good job of keeping your food cold. Mission accomplished so far. - Other features: Sabbath mode, open door alarm (90 seconds for fridge, 60 seconds for freezer), ability to turn off open door alarm (for cleaning), water dispenser lock (for cleaning or curious kids), ice bin on/off, fast ice, temperature controls, bottle chill function (allows you to chill a beverage quickly in freezer, and will sound alarm when it is done), fast freeze (for quick freezing of fresh food), water filter replacement indicator, lock fridge controls (for cleaning) and others I'm sure I'm forgetting. Fridge controls are located inside the fridge. WHO WOULD LOVE THIS FRIDGE People who: - Have more fresh food than frozen food - Don't need to store extra deep items (large pizza box, for example)* SEE UPDATES - Appreciate removable storage bins - Like sleek, simple, modern design - Want to maximize the storage of the inside of their fridge - Like good lighting - Want to be able to fill pitchers and other large containers from the door water dispenser - Want easy opening and closing doors - Want to be able to view everything in their fridge at a glance without needing to move things out of the way. WHO WOULD NOT LIKE THIS FRIDGE People who - Want a door ice dispenser - Want exterior controls - Have need for lots of freezer space - Need to store deep items (large pizza box, for example) *SEE UPDATES - Want all the latest buzzword appliance features - Want to be able to access fruit/veggie/meat/cheese drawers with only one french door open - Want completely silent operation* SEE UPDATES I hope that is helpful!

So far so good. Had the fridge about a month and we love it. It was noisy the first couple of weeks and settled down quite nicely. Took a few days to fill up ice maker which had me concerned at first. Now if we use a lot of ice it is back to full by morning. Love the lighting and the flush water dispenser. My husband uses it to fill keurig water container.

I already had one of the F & P double-drawer dishwashers at our other house before we moved here and we gathered the whole kitchen here. I put a single-desk drawer on each side of the sink and then a regular storage drawer below so I don’t have to bend over. I chose the Fisher & Paykel appliance because I was fascinated by the concept of the desk drawers and design-wise, doing things a little different. And then when we downsized from a 6000 square foot home to a 3000 square foot home, my husband and I both said we wanted to get them again. So we went 90 miles away to get them. We like the new models of F & P appliance compared with the old ones we’ve had in the past. They’re better, and the new ones are so quiet. We just love them.

I had the pump and panel replaced (by a Fisher&Paykel recommended company) at a cost of about $400. Later had another problem with the washer and called a different repairman who told me there was probably no need for the replacement of those parts. The problems this time were due to something getting caught underneath something and was a simple repair for him, at a fraction of the cost for the parts replacements.

I saw Fisher Paykel through Consumer Reports years ago. Im a repeat customer of that company. Its my third or fourth purchase with them - the latest being a washer and dryer. Their lifespan isnt as long as it used to be. Theyre not built like they were back 25 years ago when you could have one for 20 years. Not so much plastic should be used in manufacturing some of the push buttons and things that tend to break or wear out over time. The whole face is plastic and the face tends to crack on the buttons that you use consistently. There should be more flexibility in the fabric that theyre using for those push buttons. Theyre pretty simple machines. The noise level on the washer is pretty high. It sounds like you have an airplane in your house. Besides that and things breaking that are too expensive to repair, theyre fine. They wash the clothes and they get them clean. Thats all I can ask for.

I went to the appliance store to buy a washer and dryer and then I’ve seen Fisher & Paykel. Decided to buy and try it. When I went they didn’t have a washer at that time so I bought a different washer. When I had the washer and dryer together, we had them for 6-8 years and we never had any problem with them and I was very satisfied with it. If they had the washer at that time, I would have probably bought the washer also. Now I have the dryer and I just like the way it dries, the feature of it, the way it looks. It has the same steel drum.

The Fisher & Paykel refrigerator came with the new construction and I love it. Its very well designed and laid out ergonomic, and it works quite well. Its probably the best fridge Ive owned.

I’ve had a Fisher & Paykel set since 1999. I don’t know about now but the dryer I have is actually made by GE (General Electric). As at that time they didn’t make dryers. I have never had a problem with the dryer. When I bought the set from an appliance dealer, they told me it was easy and inexpensive to work on the washer, and the dryer was a GE. I had to replace the control panel on the washer, around 10 years in as I think lightning hit it. It was plug and play. I put it on and the part was $80. I let one of those color Catcher sheets get into my pump, as I tried to save and cut one in half for a small load, that caused a problem. Had to get it removed by a repairman. I would never buy an appliance from Lowe’s or Home Depot. Actually only an appliance store that has service department. You may save a little, but you lose it quickly down the road. It seems odd that 7 people on here have complaints. Fisher & Payless is actually made in New Zealand. I haven’t needed to call in 10 years, but the last time I spoke to someone in New Zealand. I wanted a Maytag when I bought this set, but they are no longer in business. They were bought out by Whirlpool. Too many problems with their products. I try to buy top of the line.... My builder put GE Profile appliances in my house, and they have been fine since 1999. However I do take care of my things, and they take care of me. Something I was taught by my parents 50+ years ago....

I purchased the FP Eco washer and dryer at Lowes on 5-12-09. The washer died yesterday after only 4 years. I was told by the salesman that FP was a superior product and I especially liked the ECO features as I am environmentally conscious. To call a serviceman and pay $100s in repairs is not worth it. I may as well buy a new washer. So much for ECO friendly as my FP washer will now wind up in a dump. FP washer was a total waste of money. This time, Ill buy another Maytag. My last one lasted 10 years.

My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

I feel that it is only fair that I leave a positive review for Fisher Paykel after the two negative ones I left. After having issues with my dryer and then my washer, Lisette of Fisher Paykel has been very helpful. When the bearings on my dryer needed to be replaced, the company paid over half the cost. When the water pump on my washer broke shortly after, the company is going to pay for the pump. Their customer service is excellent. Thank you so much.

We bought our F&P Dish Drawer DD603 in 2002 during a kitchen remodel along with new countertops, Sub-zero, stove, microwave, etc. I would say we use our dishwasher regularly but no more than expected and especially at the price we paid. That said, I think at this point, Ive paid in repair costs pretty much what I paid for the unit plus extended warranty plus installation back then. When our extended service warranty ran out years ago, the DIY in me took on the task of diagnosing, buying, and replacing the parts myself.However, Im now at the point of deciding whether to cut my losses and toss the whole thing out. Last Oct., there was a leak, which rendered the unit inoperable. I replaced the shorted main filter board, both top and bottom wiring harness, and the bottom controller. All was well for about a month. Then, it looked like the top drawers lid wasnt closing securely as I find moisture on the side of the tub after a complaint of beeping dilemma. (She swears there wasnt anything remotely big in the tub that would prevent the lid from closing.) In any case, the top drawer controller seems to be a goner.Last night, I replaced the top controller. The top unit did light up, but my wife did the trial run using the bottom drawer instead. The top drawer practically beeped all night and no amount of coaxing, turn off, lock, open drawer, etc., would silence it. No codes, just R2D2 on a binge. Whats next? Replace the main filter again, a bad controller, replace the actuators, the entire lid, etc.? I have two choices now: (a) somehow rig this unit to see if it can operate with the good bottom drawer only or (b) cut my losses, parcel out my recently purchased parts on eBay, and replace the dishwasher? One of my neighbors bought the same F&P DD unit, but Im afraid to check with her about her experience.

I bought a FP two-drawer dishwasher about 5 years ago. It cost me a small fortune! We had our cabinets custom made to fit the FP dishwasher. It has been nothing but problems since the moment we got it. Now, it is on its last legs. It constantly fills up with water and my husband has to take the drawers out and wet-vac it, then put a de-humidifier in front of it for at least 24hrs. Once it is finally dry, he has to go into the basement and turn the electricity back on (which he shuts off to do this whole drying process). Inevitably, after one or two cycles it fills with water again and starts beeping. The beeping does not stop until we shut the power off again in the basement. The process repeats endlessly. We have had repairmen look at it and they say they see it all the time and there is nothing they can do with FP products, they are just not made well. My mother has had the same cheap Sears dishwasher for almost 30 years! I would love to replace it but I resent the fact that I paid so much for it and it is junk. Plus, Im afraid I will have to buy the same one again since my cabinets were specially designed to fit that model and I am afraid I will have the same problems with a new one.

We have had a Fisher & Paykel dish drawer for a few years and have been pleased with the dish drawer after we learned some of the nuances of a dish drawer. Recently, we had to replace the rotor. I contacted the company to purchase the rotor and found it was less expensive buying it directly. The company was easy to work with and the item sent quickly. After replacing the rotor, we found there were more problems than we had initially thought. I contacted the authorized repair facility and they also were great to deal with. However, I would like to see other dealers in order to do some price comparisons because we had to pay extra fees on top of the repair bill due to the distance. They also charged quite a lot per hour. The repairman was extremely helpful on teaching me something so I could repair the drawer on my own if I ever had to.The repairman contacted F&P due to some previous poor repairs before we owned the home. F&P offered to pay for the parts, we just had to pay for labor. The repairman repaired the most difficult part that we initially called him about and I was able to order other parts and repair them myself later. The entire experience (although frustrating to be sans a dish drawer) was very easy and in all cases, the parts were cheaper dealing directly with F&P. I will also say it really was great to at least have one drawer to wash dishes while the other was out of commission. The only reason it is 4 stars instead of 5 was due to a shipping error which delayed my order. It would be nice to get an email confirmation regarding what parts are being shipped in order to catch such errors before time is wasted.

I have just had an engineer visit to assess a problem with my appliance . The engineer , Adam, was extremely knowledgeable, helpful and I had confidence in his diagnosis of the problem . He is a great ambassador for the company .

I purchased a Fisher Paykel dryer in January of 2016. The dryers commuter board failed in April of 2019. I had to pay for this repair ($300.00). It is August of 2019 and the dryer has failed again. Now I am concerned that the matching washing machine will fail. I would never recommend this product. They used to be a quality line now they are junk!!! DO NOT BUY!!!

Can I give 0 stars? I feel I was duped by the sleek look and promised amazing performance of this oven (Double Wall Oven WODV30). It is gorgeous, and I fell victim to the wonderfully smooth roll out racks, 12 settings for each oven (top and bottom), and supposed long, worry-free life. I had this oven installed in my newly renovated kitchen in October 2014. It worked super for three months. I am a light-use household consumer, just a regular mom trying to feed my family of 5; nothing fancy, nothing commercial. It then blew out a circuit board in January 2015. The oven went completely haywire. Okay, maybe a lemon you say? Do you know what then happened with DCS wonderful customer service for my $5000.00 oven? It took them 3 weeks to send out a replacement part. A new circuit board, which BLEW as soon as the tech (who has much experience w/ DCS and FP) installed it. Then do you know what happened? It took 3 more weeks for me to fight with my appliance company and DCS to get them to acknowledge they did not know what was wrong with my oven, why it originally blew its original circuit board, and why the new circuit board blew immediately. Yes, smoke was coming off the board, and the tech was flabbergasted. So, yes, dear reader, I was without an oven for SIX WEEKS from January until March. No baking, no roasting, no family dinners, no desserts, NOTHING. It took 3 weeks for my entire kitchen renov in the first place, then 3 months later, SIX WEEKS, no oven. Tsk, tsk DCS!! For a $5000 oven! And to top it off, after my fight to get them to send a new, replacement oven, guess what? The top door has damage to the metal frame around the glass door; there is permanent marring of the metal and something between the glass. Luckily, this is covered under their 90 day cosmetic warranty. I hope that everyone reading this thinks twice about this product. On another note, my 5 burner cook top from DCS is awesome, but how can you get gas burners wrong, really. STAY AWAY.

This is a turn-around story led by Customer Service Hero named Lisette ** at the Fisher Paykel Office in the USA. After hearing about the experience we went through with Rob who refused to let me speak with his superior and then in spite of my insistence to be escalated went on to tell us that his supervisor/manager doesnt answer return calls. Lisette took all of the details of the situation and undertook to get back to me within 30 minutes with a plan of action. When she called back 20 minutes later, she informed me that she had reached out to the Canadian Service Manager, sent him and e-mail and copied me on it as well. She provided his name and contact information including his cell phone number. Within a few hours, I had received a call from Freddy who informed me that he was arranging for a local service person to perform a service call and that I should hear from him within a day. In the meantime, Freddy and Lisette arranged for spare parts to be flown to the local service company, so that the problem could be resolved on the first visit. To make a long story short, the problem was resolved by very professional local service people from Murphys Appliance Repair in Dartmouth, NS. They received technical guidance and support from Freddy over the phone during their visit - and our problem was resolved beyond our expectations. The leadership clearly came from Lisette and she deserves the recognition and a Customer Service Hero Award for doing so. Kudos to her superiors for supporting her initiative! In the face of a horrific situation, she mobilized her local, national, international team and their partners to rescue a loyal Fisher Paykel Customer, stranded without local service on very high end appliances. For all of this, we are very grateful and share our thanks with Lisette, Freddy, Trevor (and Trevors nephew) and whomever else was part of this chain of support.

I love the fridge. We just bought it and I would have another one in a New York minute. But our fridge is having a problem and were hoping to get it fixed. The problem is that my crispers below are not meeting the thing on the top that closes them off. Weve gone to the people we bought it from. They came here to look at it, they forgot about it again, they came back again, now theyre coming tomorrow, hopefully to fix it. And I hope they can because I have lost a lot of veggies and stuff. Other than that this is an amazing fridge, the rest is great, its very, very quiet. I dont have to worry about hearing it. The ice cubes are pure and clean and nice. Its just great and it looks fantastic in my kitchen. It’s a counter sunk so it fits so well. It’s a good fridge.

The dishwasher is not cleaning very well. I wanted to ask a Fisher & Paykel representative a question and could not contact anyone that could give me an answer without paying for it.

MY husband and I bought our Dream Home which included 2 brand new Fisher Paykel drawers. While I absolutely love the concept of having 2 drawers, this is the worst appliance we have ever, ever, ever owned! The drawers have been repaired so many times weve decided to replace the drawers with a different Brand dishwasher. We are considering taking legal action. We will never own another Fisher Paykel product.

After 2 years of excessive repairs on our original DCS stove that we bought with the home we decided to end the misery and buy a new one. Well 3 months after buying this beautiful new 48 inch gas range it too turns out to be of poor quality. The large oven failed to work. This is the same kind of failure on my old stove. It took 3 weeks later the service tech came out to fix it after many calls and escalations! Well he was to come from 1-3 pm, he came at 8 PM! And was shocked to see the stove, he was unable to move the stove much less fix it! Well after 2 hours of pulling my new stove apart and struggling to put it back he left with a promise to come back. I called the company and sure no one answered. The distributor was even more evasive. The owner of the store I bought the stove, refused to talk to me. Today being July 4th, we still are unable to cook in the oven and I have no clue when the stove will be fixed.

My mother had a F&P dishwasher and she loved it very much. Then I had a F&P refrigerator. So when I moved in to my new house that I bought, I decided to go with the Fisher & Paykel again because I really loved that refrigerator. I got the newer model basically the same as the one I had in my apartment.First of all, it’s stainless steel. It’s hard if you have a small kitchen but this one fits perfectly. I love the bottom freezer drawer, and the front of it is so sleek and shiny, very simple. There’s only one thing - it didn’t have the egg carton thing like the little egg rack. And I didn’t want an ice maker so I’m so glad it came without the ice maker. This was the only one that fits the bill. It’s really hard to find nice, counter-depth refrigerator that aren’t humongously wide so it’s absolutely perfect! I love looking at it. I am in love with my refrigerator.

I bought my washer and dryer from a dealership. They were husband and wife and they handle a store in Greenville, Texas and were really helpful. I wanted the top load and like it because its very quiet. I think theyre great. So far it’s been wonderful. It washes clothes very well and doesnt twist them around and I like that. I already recommended Fisher & Paykel several times to friends.

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

We had gone to the showroom and we were constrained to the size of the refrigerator that we could use according to our existing cabinetry and the Fisher & Paykel that we bought was the perfect size. I also wanted a bottom freezer refrigerator. We were looking for a high end appliance and were aware that Fisher & Paykel is one. Its a much higher end appliance and were both very happy with it. I like the way it looks and the way its built. There is nothing about it I dont like. Its a fabulous appliance.

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it wont hold water, floods the room. Called the company in New Zealand. They said they cant judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

Im very happy with my DCS 30 range. The range provides me with plenty of BTUs on all burners allowing me to do a proper saute and a great braise. The oven is very well insulated and does a great job with even browning from roasting chicken to baking bread. I do wish there was a switch to shut off the cooling fan so I can manually shut it off. Ive worked on other ranges in this price range and none have performed as well, were built as well or looked as great. Im glad someone still cares about the quality of their product.

After numerous phone calls hours on the line and a month I still havent got my fridge fixed by Fisher & Paykel. The customer service is abysmal. Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere with no phone call ever answered. Do not buy products from Fisher & Paykel especially Haier fridges. They are just cheap and breakdown and you will never get them fixed because the customer service team does not care one bit. I even had a customer service representative call me dude on the phone and told me to calm down. Avoid at all cost.

If you are buying based on reputation dont bother with Fisher & Paykel! On Jan 18 (2016) I bought a dryer (DE6060G1) and within a week the heat valve had broken. Thankfully 2nds World replaced the machine the next day. 6 weeks later and again, low and behold the same problem occurred. Unfortunately I had to use Fisher & Paykel customer service and what a nightmare! It would have been easier to buy a different brand than put up with the crap they delved out.According F & P as I use the dryer everyday its my fault (and no wonder!) the machine broke down! (that was repeated today when I spoke to the company again). Speaking to the lovely technician this problem is happening again and again with this model. But the company will not replace it with more reliable product (the proceeding one DE45F56) but will continue to send out what appears to be a technically faulty machine. Whats worse is that its going to take two weeks to get the machine repaired. WHY? My advice go for older model or even better go for a different brand all together, its so disappointing!

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowes farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

My F&P washing machine kept getting stuck and not draining. I had a repair come out and $380 fixed it. Six months later, same thing with machine not draining. I took to the internet and found out that the drain pump was likely plugged. I was able to fix it myself, which wasnt easy, turning machine on its side, pulling out the coin that was clogging the pump, etc. This happened four more times, me fixing it each time. Then the last time, there was nothing clogging it. Repairman said $400 to fix. I said, Forget you, and tossed the machine. Now I have an LG which I love. My F&P dryer is now squeaking and making a horrible noise. Its less than five years old. I refuse to put any more money into these pieces of junk, so unless me replacing the bearing myself works, it will also be joining the washer in appliance heaven (oops, maybe hell). FYI, customer service is also horrible and offers you no help once your warranty is up. Big surprise there.

I was excited to buy Fisher & Paykel machines. The washer is on its third lid as the plastic continues to crack. On the dryer I have replaced the plastic knob and the inside of the dryer is all cracked and peeling. I have had my water checked but these are the only appliances with a problem. Quality of plastic parts below zero. My Miele dishwasher is fine. I called F & P and the customer service rep suggested that I use harsh detergents, but I just use All detergent. No help. I will never buy another F & P product and I tell anyone who will listen of my bad experience.

I called Fisher Paykel to clarify range installation clearances. The first time I called, after waiting at least 20 minutes on hold, I talked briefly to someone who couldnt answer my question so he forwarded the call to a technician. After waiting another ten minutes, the technician hung up on me. The second time I called, I again had to wait at least 20 minutes. The person I spoke with that time said he would get answers & call me back. He never did.

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.There’s two comments that I’d like to make with this F&P set… First thing is that I’m unhappy not being able to soak clothes because that’s a nuisance. I’m used to old top loaders where you could fill up the tub, put some bleach in there and soak it overnight, and you can’t do that with this. And unless there’s a way that I can be taught how to do it, I actually called the main headquarters and they simply said it wasn’t possible. Secondly, I’m not sure if it’s what I’ve been using for laundry soap, but it seems like things are a little dingier than they used to be. I’m not sure. I think that might be the soap that I’m using. It’s the whites aren’t getting as white as I’m used to. But I don’t think that’s the washing machine; I think that’s my products. The cleaning products that I use, I’ve always made my own, and I’ve never had a problem with things getting completely clean before and it seems like maybe there’s a residue because they’re not using as much water. And so, I changed back to the high efficiency stuff and everything seems just fine, but it’s a lot more expensive than what I do. Overall, it’s a great machine!

I got the panel ready two drawer dishwasher and built in fridge freezer columns. It has been difficult to get the panels adjusted to fit with the kitchen cabinets. Paid $1200 to have the appliances professionally installed and it still doesnt look right. The appliance installers blame it on the cabinets and cabinet installers blame it on the appliances. The panels on the appliances just dont have enough adjustability to make it line up with the rest of the cabinets. I am very disappointed with the look of the kitchen. Its supposed to be a higher end, custom kitchen and it looks worse than if we just got regular appliances. I regret getting the built-in appliances.

As the technician was packing up to leave, after his or anothers fourth visit in 6 weeks, I asked where his suitcase was. Suitcase? Yes, I said. You might as well stay here because when this oven goes out within a week or so, as before, you will be here ready to fix it. We rarely cook or use the oven but mystery of mysteries when the first part went out then there was a second and a third part strangely out of order. All within a very short period of time. One replacement part never did work. Bad enough waiting on hold for the New Zealand customer service department and being told there was no record of past service calls. Dont bother trying to explain or negotiate a free service call or part replacement cause it aint gonna happen. NOT A HAPPY EXPERIENCE.

I have a washer and dryer set that I have had for a few years. It has not been anything but trouble since I have had them. The washer has been worked on twice and once the repairman left off a hose and water filled my floor and messed up some of my flooring. Then the dryer had been worked on two or three times and right now it sounds like the whole drum is about to come out. I am tired of having to call a repairman to take care of problems. I tried to tell the people that I bought it from that I thought it was a lemon from the get go, because I had not had it maybe 1 month when it had to be worked on the first time. I would not recommend anyone to buy your products, because I have been very disappointed with your products. I still say that I have a lemon and that I should have been given another one in the beginning. That is what happens when you buy a lemon automobile. Appliances cost too much these days to have to keep having them repaired, because the average person nowadays have been cut back in their pay checks and are not able to afford repair bills.

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP. Our first service call was in 2008 because the bearings went. We had 2 more service calls to replace those again and again since then along with a service call for a vent issue, a heating issue and now a fan issue. 5 calls in 8 years at $75 a pop PLUS parts, todays call was $200 total!!! This dryer has cost us close to $2,000 in 8 years...no dryer is worth that when it comes with problems, service calls, replacement parts, and a not-so friendly customer service person who my husband just hung up with. DO NOT BUY ONE!!!!

We purchased a new Fisher & Paykel washer and top loading dryer 4 years ago when we built a new house. We were assured by the salesperson of the quality and how they have very little maintenance issues. After a year and a half, we had to replace the heating element and fuses (luckily under warranty) and this took 2-3 weeks for them to figure out was wrong and repair (said it was fixed twice and had to return). Here we are 2 years later, and we had to replace the heating element and fuses again. So this time, it is over $350 out of our pocket since we are out of warranty. The heating element for a dryer should last for more than 2 years and this is obviously a design flaw or something. It looks like we need to replace the machine as we cant continue to pump money into a lemon.

We wanted to switch from a conventional dishwasher to a drawer type. We’re both getting older and decided we didn’t want to bend down to the floor anymore and so we decided we would go with this, and Fisher & Paykel essentially had a good reputation. We thought we’d try them and we’re pleased. We’ve had it since we moved into a new condominium at the end of June and it’s the Tall DishDrawer. It works very well. I am getting the cleanest, clearest glasses I’ve ever seen come out of a dishwasher. I like the way the inside of the dishwasher is set up because I like the fold down, fold up racks for the glassware which comes in very handy for various sizes. There are a number of clips for putting in very sharp long knives. As a cook, you use very long chef knives. In a regular dishwasher, you can’t really put them in. So I thought that was an excellent feature. Also the cutlery container is very nicely designed so that you can put all of your sharp steak knives point down. It is an exceptionally clean looking and clean staying dishwasher. The entire inside of the dishwasher is stainless steel. It’s really a dream to use. I recommend it to everybody.

We purchased the refrigerator on July 2, 2013. Fisher Paykel seems to be one of the few manufacturers with boxes narrower than 35. Today is July 6, all is set up. Its been running for 3 days. However, the cold water dispenser is not dispensing ice water. The water is at 62.5 degrees Fahrenheit. That is the same temperature of the water from the tap. We have well water which comes out at 62.5 degrees Fahrenheit. So the water is not being chilled. I may as well drink from the tap. How do you get this water colder? It wasnt necessary for us to purchase this model if the cold water dispenser doesnt chill the water. What is the design rate of ice cube production?

I have purchased 3 Fisher and Paykel drawer dishwashers. Ive moved three times and each time Ive moved, Ive purchased them. I used to do the stacked ones but in this house, I decided to do the single drawer and do two of them and I like that better than the stacked. It works better for me. Its nice not to have to bend down because I have a bad back. It seems like the water would sit in bottom drawer of the dishwasher and the bottom one didnt wash as well as the top one. So this time, I did not have a problem. They work great. I wouldnt keep buying it over again if I wasnt happy.

No contact with Fisher and Paykel happens without our initiating it. When our dishwasher broke, to book the service visit online we had to allow a 6 hour window for him/her to arrive. When he did come and determined what was needed i.e. parts and a second visit at no time did F&P update us. So after 2 weeks we made contact again and since then it has been impossible to get through. I cannot contact the service person directly, have to go through the customer service who do not answer the phone, cut you off and just respond to computer prompts. All they can do is rebook visits. The dishwasher is less than a year old and needs a new motor. We are not heavy users of it. I wish we could use the local service people and not have to rely on F and P ever again. They cannot cope.