We were getting a new kitchen installed last May, and after much consideration had gone with almost all Fisher and Paykel appliances. Unfortunately our son had an accident in the kitchen mid Sept shattering the front piece of glass on the oven door. We called Services about a replacement which was showing available online but it took a whole week of ringing every day only to be told that there was no stock of the glass part or a whole door and they couldnt tell for sure when it would be available. Well its 4 weeks now and we have called repeatedly and emailed customer care as well to no avail. Polite and sorry as they always are when speaking on the phone or responding in their emails, the staff seem to be at a loss for a resolution. There seems not to be an answer from the technical team here in the UK which is totally mind boggling for a supposed reputable and growing company. We are sorry that the only people we can speak with are helpless and taking the flak for F&Ps poor services. How does Fisher and Paykel actually function in their after-sales care or do they actually care for their customers? If only we had known this, we would not have kitted out our kitchen with so many F&P appliances. But now that our architect, builders and friends see what we are currently facing, no one is likely to use or recommend the use of F&P appliances. Its a real shame, good products but poor organisation. We have decided the next step would be to refer case to the Ombudsman.

My friend’s husband is an engineer and told me they bought a Fisher & Paykel because her husband had done some research and said that they had the fewest moving parts of any washing machine. And fewer moving parts is a good thing. I needed a washing machine, so I bought one and that was four or five years ago, and I’m pleased with it. I just got the dryer in August and I already had to have a new heating element put in. I don’t know if it’s the dryer’s problem or if it’s my ductwork’s problem but the outside vent is getting clogged up and I never had that before. But that doesn’t seem like it could be the dryer’s problem and we haven’t figured out what it is because I don’t think there’s a lot of lint in the lint screen. And so I can’t understand how the lint can bypass the lint screen and go out the outside vent. They need to send a repairman. As far as how they look, they’re fine. In price, they’re all in the same ballpark. And as far as performance, I don’t know because I haven’t tried that many others. I used to be a Whirlpool customer and I had wonderful luck with Whirlpool. But then I bought an Amana washer and dryer in 2004 and I had to replace the washing machine with the Fisher & Paykel, and then I just replaced the dryer. The dryer issue hasn’t been resolved yet but we are quite pleased with our Fisher & Paykel washing machine.

I called Fisher Paykel to clarify range installation clearances. The first time I called, after waiting at least 20 minutes on hold, I talked briefly to someone who couldnt answer my question so he forwarded the call to a technician. After waiting another ten minutes, the technician hung up on me. The second time I called, I again had to wait at least 20 minutes. The person I spoke with that time said he would get answers & call me back. He never did.

After saving for a few years we purchased a DCS duel fuel range model Rds366ss. The stove was $5695, the vented hood was another $1295 and the back panel and shelf kit was another $395. Since purchased, the oven would heat higher than the required temp and after several tech visits with no results, we decided to live with it, adjusting the temp as we cooked. Then after a couple of years I had to repair all six of the spark igniters. Now after nine years, the stove has quit working altogether and after another tech visit we were told the oven thermostat had failed and needed a new one, part#210766. Calling DCS customer care for a replacement we were told the part was no longer available and there were no replacement parts for it. After checking many websites we found that the part was indeed obsolete with no substitute parts that would work in its place.Calling DCS back and speaking with a customer service tech we were told that maybe the part could be found used online. Another option was maybe we should consider buying another stove! Are you kidding me. After spending all this money on a stove we thought would last at least twenty years, were told we should think about buying a new stove after only nine years. We are so mad at ourselves for not researching this stove before purchasing it and now after reading nothing but negative reviews for the products made by Fisher-Paykel. We are stunned that a huge company like this can getaway with this consumer robbery. Wish there was some way to warn people about buying from this company and its total disregard for customer satisfaction.

Fisher & Paykel quicksmart washing machine front loader. Since getting this machine around 2 years ago, it hardly ever goes through a full cycle without an error blip, usually 37, or suds or just err flashing and blipping, it drives me crazy. I started using a natural very low suds home made powder and it stopped the blipping for a while, but now its back, and the drainage hose near the filter has never worked. I will never buy a Fisher & Paykel anything ever again.

We bought a brand new Fisher Paykel dryer at Lowes. When we went to hook it up, it did not heat. When we called Fisher Paykel, they said it was no longer under warranty because it was manufactured in 2007. Lowes would not stand behind it either. When I tried to get a service person to look at it, everyone told us they would not work on Fisher Paykel products. Now, I have a brand new dryer that doesnt heat and cannot get repaired. Would never buy an F&P product again and would recommend others to think twice before purchasing one.

Fisher & Paykel Ecosmart Top Load Washer - I bought a washer and dryer set from Lowes 3 1/2 years ago and have no complaints about the dryer. It is very efficient and dries quickly and thoroughly, but the washer is another story. I have had many garments to come out mangled. The detergent never seems to rinse completely, and over the last 6 months, the washer has only been spinning intermittently. Now, it is not draining or spinning and I am waiting days for a service call. After reading these reviews, I dont feel very hopeful for a quick or permanent resolution. The salesperson at Lowes touted the brand highly. When the repairman comes Monday, if he gives an expensive quote, I will be calling the scrap metal man to pick it up and will go buy another brand. Very disappointed as I paid over $500 for this machine. Never again. And I will tell all my friends.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

My Fisher & Paykel dual fuel (gas top/electric oven) is by far the worst appliance I have ever purchased. From day one after the installation, the oven wouldnt work properly because of, what I later learned, is a PLASTIC lock which came broken. Without this lock, the sensor believes that the oven door is open and the oven wont work correctly. According to the technician, this lock breaks frequently, and he mentions he doesnt understand why a piece so important is made of plastic.The technician comes back with the part to fix the issue, but when he puts the oven all back together, it seemed that the oven door was no longer centered in place. He said that it should not be a problem, after all, the oven was now working. Although I thought it was a very poor customer service response for an appliance so expensive, I decided to bite the bullet, as I had spent too long without an oven. Despite my compromise, a week after this repair the door completely sunk to one side. As a result, the oven was again non-operational. Another technician comes, this time to tell me that the door hinge had an issue. He didnt have the spare part, so I go another month without an oven.At the day scheduled for the technician to come to install the new hinge, he missed the appointment, allegedly because previous appointments that ran late. So now I have at least 3 more weeks with no oven until he can come again. After weeks, the technician is back. He installs the new hinge, and of course, the door is again not centered. The oven doesnt work properly, because, without a centered door, the locking mechanism doesnt work well. Interestingly enough, he insists that everything is fine, and tells me that the lock is only used for the oven self-clean function, which I should never use because everyone who uses it requests a repair right after due to oven parts that get burned and makes the oven malfunction.Interesting to know that the oven is even worse than I thought, and that the self-clean feature is unusable. But back to my case, even though the lock is not essential, it affects how the door open and closes, and the oven does not work well without everything centered and in place. His answer: I cant do anything about it. Now I call Fisher & Paykel to complain, and their solution? To send another technician. Im now nearly one year without an oven. I simply cant bake anything. So my advice to all of you considering to buy a Fisher & Paykel appliance, believe the bad reviews and stay away from it. I was one of those who thought no, it cant be that poorly made at such a high price tag. Well, it is, and its customer service is just as bad.

I got a washer and dryer by Fisher & Paykel. I went to Fletcher’s Appliance here in Nashua and I have a good friend. He was a repairman there for the company. And one day, we were looking at different things and I asked him what he thought. He told me Fisher & Paykel is one of the best. He says they have no transmission and explained different things about the machine. He also said that a nursing home had one for 13 years and they just finally got it repaired. And I liked the features of it. The only thing I’m not crazy about is the dryer door. The way it opens. I think it’s kind of old-fashioned. The newer ones fold down so that you can use the door if you need to set a pair of socks or something on it. I’m partially handicapped so I sit on a chair to do the laundry. I was hoping to go on and put my chair there. But other than that, the machines are fantastic. They run great. I’ve had no big problems so far with them in the short time I’ve had them. I’d say they’re wonderful. It’s funny the guy that delivered it couldn’t get the washer to work to pump the water out. And he left and my older son went down and one, two, three, he made it work. Otherwise, they would have sent out a repairman for the first day that it was delivered. And I said to myself, “This is crazy. I bought a brand new machine and now I need a repairman? This is just isn’t working out so good.” But it was just something that they messed up on.

My husband is a carpenter and loves watching This Old House and Hometime - that’s how he heard about Fisher & Paykel washer. And then when we went, that was one of the models that they had and we really liked it. I had never heard of it and my husband was the one that’s like, “Oh, that’s a really nice one!” That would be a big reason why we ended up going with that model. I haven’t had much luck with my Maytag and so we went with another brand. And then of course everything that could go wrong with it, when they came out, “Well, we’ve never seen that happen before.” So I was like, “Okay. I’m done spending a ton of money on them.” We purchased a higher brand washer. It was only like $399 and I thought, “Well, even if it only lasts 5 years, okay.” It actually died before a year was out. When we went back to the gentleman that we purchased it from, they wouldn’t honor it anymore. He said, “Sorry, you’re out of warranty” and I’m like, “Really?!” Actually, I should clarify because the first one went out within a year so they replaced it. And they sent us a different one and that one died. And they weren’t going to replace that because my original year was up. The gentleman who we had purchased from was like, “No. I’ll stand behind it. You come down and we’ll get you something else.” That’s when we chose the one that we have now. It’s just my husband and I. Our two kids are at college so I’m like, “We don’t do that much laundry. I’m not that hard on them!” The Fisher & Paykel is just phenomenal, and I’ve told everyone. My husband and I have talked, that’s the brand we’ll look out, first and foremost.

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

I purchased a Fisher Paykel washer and dryer set about 5 years ago and today went out and bought a new set by Whirlpool. I have had problems with the dryer for the past 4 years and have had it repaired several times. The clothes in the dryer came out covered in black grease and oil and my story is similar to others. Then last week the washer started malfunctioning and that was the end of Fisher Paykel for me. I agree with those who said they are done with Fisher Paykel... If you want a dependable washer and dryer DO NOT buy FP! Very disappointed!

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP. Our first service call was in 2008 because the bearings went. We had 2 more service calls to replace those again and again since then along with a service call for a vent issue, a heating issue and now a fan issue. 5 calls in 8 years at $75 a pop PLUS parts, todays call was $200 total!!! This dryer has cost us close to $2,000 in 8 years...no dryer is worth that when it comes with problems, service calls, replacement parts, and a not-so friendly customer service person who my husband just hung up with. DO NOT BUY ONE!!!!

Fisher Paykel Refridgerator Display Board dead after one year. Program board dead after three years. Poor quality product and poor quality service network in Canada. This product should not be sold in Canada, one month and counting to fix the fridge. I would never purchase anything from this company again.

I’ve had a Fisher & Paykel set since 1999. I don’t know about now but the dryer I have is actually made by GE (General Electric). As at that time they didn’t make dryers. I have never had a problem with the dryer. When I bought the set from an appliance dealer, they told me it was easy and inexpensive to work on the washer, and the dryer was a GE. I had to replace the control panel on the washer, around 10 years in as I think lightning hit it. It was plug and play. I put it on and the part was $80. I let one of those color Catcher sheets get into my pump, as I tried to save and cut one in half for a small load, that caused a problem. Had to get it removed by a repairman. I would never buy an appliance from Lowe’s or Home Depot. Actually only an appliance store that has service department. You may save a little, but you lose it quickly down the road. It seems odd that 7 people on here have complaints. Fisher & Payless is actually made in New Zealand. I haven’t needed to call in 10 years, but the last time I spoke to someone in New Zealand. I wanted a Maytag when I bought this set, but they are no longer in business. They were bought out by Whirlpool. Too many problems with their products. I try to buy top of the line.... My builder put GE Profile appliances in my house, and they have been fine since 1999. However I do take care of my things, and they take care of me. Something I was taught by my parents 50+ years ago....

I bought a Fisher & Paykel washer. It was last year’s model and it was on sale and I like it.

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there. I have hated them since I got them. I went yesterday and bought a $498 set of Whirlpool washer and dryer to replace them. I cant wait to get them. I am going to throw my Fisher & Paykel in the trash and tell everyone I know not to buy their products. The retailer even told me that they are not built to last more than 6 to 7 years. Its too expensive in the first place and then to find that out. Never again!

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

GWL15 Washer - When my water pump went out, it dripped onto wiring for the computer panel, which in turn shorted it out causing me to have to buy a panel - also because of a design flaw of the machine. I really like my washer and dryer very much, but that problem did not make me very happy!

We had gone to the showroom and we were constrained to the size of the refrigerator that we could use according to our existing cabinetry and the Fisher & Paykel that we bought was the perfect size. I also wanted a bottom freezer refrigerator. We were looking for a high end appliance and were aware that Fisher & Paykel is one. Its a much higher end appliance and were both very happy with it. I like the way it looks and the way its built. There is nothing about it I dont like. Its a fabulous appliance.

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

Purchased May 2014. The rack grates that sit on top of the stove are warped. The temperature gauge does not work. The igniter is broken. I want a new stove, not a new stove that needs major repairs. They want to fix it. I will end up going to small claims.

I needed a new washer and went to Tracys Appliance in Lima. Im only 4 foot 7 inches so many of the washers were too big for me. The salesman was showing me around and showed me the Fisher & Paykel and talked to me about it. I was able to reach to the bottom of the washer. I said Id take it and they delivered the next day. Im very happy with my washer and dryer. This is far superior than others Ive had. It does an excellent job! I almost look forward to doing the laundry. Im very pleased with it and how it does my laundry.

Had many, many, many problems w/ this piece of crap oven... Pd too much to have all this. I had a lemon & Fisher Paykel did nothing about it. Ive had over 5-6 calls on this crappy oven & never once when I called Fisher Paykel did they do a damn thing about it. It finally died the day after Thanksgiving... even though the elements has went up over a yr ago. Had to put it on broil to get the oven to heat. The self-cleaning was another major problem. I got tired of the service guy telling me not to use the self-clean... dahhh. What the hell did I get it for to look at it... I would never ever, ever, ever recommend this mfr to anyone. The worst oven I ever, ever, ever had... It now is in the dumpster & before it went I beat the crap out of it for all the aggravation it gave... Top of the line my ass. You guys need to go out of business because you suck!!!

I looked up Fisher and Paykel online. I purchased from them because they offered two-drawer dishwasher and I have read some good reviews. I needed a new dishwasher with two drawers so I can open it all the way and get more things into it. I would definitely recommend Fisher and Paykel to my friends.

My fridge became faulty and I called a Fisher & Paykel (F&P) technician. He recommended that I replace the fridge and gave me a voucher that entitled me to a Loyalty Bonus if I chose the same brand again. I did and submitted my claim for A $50 Gift Card which I was to receive within 48 days. When I did not receive it I contacted F&P who advised that they had already sent it, by ordinary mail. I requested F&P to send me another but they did not accept responsibility for the loss as the Gift Card had been redeemed by somebody. It was their decision (based on their internal policy) to send a Gift Card (which is just as good as Cash) by ordinary mail. Note that postage costs $1 for ordinary and $4.80 for registered mail. I am amazed that an established organization such as F&P acknowledges that they are aware of some issues in recent times where mail has been stolen out of mailboxes but continues to take risks with Gift Cards. They do so knowing very well that it will not be cost-effective for a customer to make a formal claim in a tribunal or court. So when mail gets stolen or lost F&P does not take any responsibility. I have decided that going forward I will not give F&P a single dollar in business because I do not deal with those who are more focused on playing the blame game. F&P may have saved $3.80 in postage but has lost a customer, bought themselves adverse publicity and jeopardised future sales. Good luck to them!

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

We decided to purchase a matching washer and dryer about a month ago. Our previous P&K washer lasted for 15 years! Unfortunately after less than 1 month of operation our dryer quit and we called the repairman and he indicated it needed an update mod done on it. It was showing a 151 fault. We waited about 1.5 weeks for the part to arrive and now today he says that it is the motor and dont know how long it will take to get the part. Plus he indicated that the P&K dryers are on backorder! What has happened to the P&K products which I used to know and love??

Bought a Fisher and Paykel dish drawer less than two years ago. Around the beginning of March there was an error code warning on the machine and it was leaking water onto my hardwood floors. I contacted Fisher and Paykel and was told to work with the one service repair company in Austin Texas. They finally came out on March 9th to look at my machine. The technician told me the symptoms of my machine did not make sense but if he swapped out a few parts it would probably resolve the issue. Finally two weeks later I was told the parts were indefinitely on backorder. At this point I called Fisher and Paykel directly. I was given the royal run around. I contacted the company 12 times over the course of 6 days. Each time I was assured that someone would call me back in the next hour or so. Never got that call. When I called back in to follow up on the issue, I was told a different story and that it was out of the representatives hands or that they were a New Zealand company and the person in charge was gone for the day. I was told the companies issue was due to the long shoremans strike and my part would likely arrive in late April. I stressed that the technician was not totally sure the parts would fix my machine, so I was supposed to wait six weeks for parts which may not even get my machine working again.

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

I was renovating my apartment and so I was replacing everything. When I went in to the distributor to buy a refrigerator, the distributor showed me Fisher Paykel and I liked it. It seemed to have the features I wanted. It had the proper dimensions that I needed to fit in the kitchen and it was stainless steel. It seemed to be fine. The only objection I would have to it is they have a very strange design in so far as their water filter is concerned. I never would have bought the thing had I not been doing a major renovation because they mount the water filter outside the refrigerator. While all the other manufacturers, you just screw the filter in inside the refrigerator and youre done with it. But you need a plumber to put the thing together. And the plumber basically who put it in initially was not familiar with it, so he installed it incorrectly. I had to have him take it out and redo the installation. But its worked.I havent had it very long. Its fine for me right now. The longevity of the thing is going to be important because in the past few years, I have not had luck with refrigerators and they dont seem to last. So well see if this one lasts. I did, which I never had done before, take a long term contract out of the thing. Overall, I would give my friend the caveat that you may have an issue with needing a plumber to install the thing rather than just having the distributor come and install it because of that filter. In fact, the crazy thing is I have the refrigerator obviously in my kitchen, but the water filter is in my bathroom because you have to mount the filter very close to the source of water.

We bought a Fisher & Paykel two-drawer dishwasher. We like that its quiet and it works really well. Weve recommended it to many people.

The washer is quiet and convenient. We are able to run two loads at the same time, but with different cycles. The drawers are great also because we can do smaller loads of dishes and while one drawer is running we can fill the other. Another great feature is the stainless steal finish - it doesnt mark. You can literally rub your hands all over it and it wont mark. Friends of ours have a Bosch - nice washer but it always looks dirty because of fingerprints all over it. (They have kids.) My parents also have a Bosch and they have to clean it once per week or so. Our unit is DD24DDFX7. Highly recommended!

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

My husband and I purchased a FisherPaykel washer from Lowes approximately 4 years ago. We had not heard of FisherPaykel and were a little reluctant to purchase one. The salesman was knowledgeable about the product and sold us on the manufacturer. We have been happy with the product until recently. I am still uncertain as to what is wrong with my machine, only knowing that it no longer drains the water. I have contacted FisherPaykel twice - once to see if it is covered by a warranty and second to find a service company. I still have a washer that does not work, and the company they referred will not service the washer unless it was purchased from them. I am very disappointed in this product and the service.

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

I made the mistake of purchasing the FP Eco washer, reading the reviews - a total waste of money. It is only 3 years old and has a water pump 3 mo. old; I purchased it from Craigslist. I got one wash cycle out of it and it stopped draining. All we get is error code #37. Weve researched this error code 37 and tried to fix it ourselves and cannot. We now have to go out and buy a new one. I plan to purchase an Amana which we had before that lasted for 8 years without one repair ever.

Reading magazines like Bon Appétit, just going to stores and checking them out… I ended up buying a F&P DSC 305 Dual Fuel several years ago. It’s a a stove range. But then we moved and I wish I had taken it with me. But we moved again and I said, “That’s it, I’m getting another one.” My previous unit was very similar to what I have now. I bought it because of the quality last time and because the stove is a 5-burner and all of the burners, you can slide one from the other. Price was very good and certainly the BTU is where I want it to be, only this time the quality wasn’t as high. The oven wasn’t as hot as I would have liked it because the electric doesn’t get as hot as a gas would have. So it’s an excellent range, but a disappointing electric oven.

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldnt drain water. Now it is fixed, but it doesnt even really clean the clothes and doesnt spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didnt fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars. I cant express how upset I am that I paid the money for this set when the washer and dryer were under warranty; it probably should have just been replaced. The customer service always had some crazy solution or excuse! I will never recommend this brand to anyone. I would rather hand wash and dry my clothes than to have to listen to the loud, ridiculous noises that come from the washer and dryer. I dont understand how a company can sell something and not even bother to warranty or care about their product or their customers! Company failure!

We were buying a washer and we bought a Speed Queen washer because I heard theyre the best. And in the place where I bought it, they had one of the Fisher & Paykel dryers right there that was marked down and I let the sales guy talk to me into it. It was a good deal. So far, I have no problems or issues. Performance is good.

I was hesitant to buy a Fisher&Paykel refrigerator; I did not know the brand at all. But with the existing dimensions I had to work with, this was the only brand that would fit. I have been pleasantly surprised. Runs great so far, plenty of room, looks sleek and elegant, and my electric is down by 1/3!! I have only had it for six months, but so far so good.

We bought a dual drawer Fisher & Paykel dishwasher in 2009 for a house that we were building. Due to problems with the builder, the dishwasher sat unpacked in a garage for a year. When it was finally installed, it didnt work! First, the bottom drawer didnt drain. We called a plumber to come look at it. He called the Fisher & Paykel appliance rep. They recommended that we install two separate drain lines. It still didnt drain. The appliance guy and plumber each came out again and we even tried a different plumber. Now the bottom drawer drains but the top one doesnt, which completely defeats the purpose of having a dual drawer dishwasher. We contacted Fisher and Paykel and Lowes where we purchased the appliance and neither would offer any assistance as the warranty had expired. We have only used the machine 20 times. Its such a shame and waste. Our KitchenAid dual drawer dishwasher at our old home worked much better with no problems. We had bought this one because we were told it was quieter. It is quieter because we dont use it

This 2020 model 9kg heat pump dryer simply will not dry sheets. It tangles them in a ball, dries them for 2 hours and they remain damp. Even if you run successful cycles, they continually tangle and take many cycles to dry (and I taking just 2 sheets - not heaps). Towels are also very slow - several hours, but they do eventually get there. To do your washing takes a whole day with the endless problems - untangling sheets and re-running the cycle. Plus there is zero customer support. *If* you can get through, you get some poor chap who doesnt speak English well and he cannot help you. Hopeless. I have been a loyal F&P customer for 30+ years but will never buy another appliance from them. I assume that since Haier have acquired a controlling interest, but have also stated that they want the Haier brand to be the premium brand, that they are deliberately letting the F&P brand go in to decline.

I bought a house in the southern part of Virginia and it had old appliances in it and the dishwasher failed. I went to a store that sold all the brands and we were taken by the drawer configuration. We thought that would work well on our kitchen and it has done. I like the fact that I can load pots and pans in the lower drawer and other stuff in the upper drawer and do them all at once. And its just the easier loading feature. I think its a wonderful machine. It washes dishes very well and I have only a few complaints. Its a little awkward getting used to the fact that theres only water coming from below, theres no upper wand so you have to be clever about how you put things in it. And the plastic piece which you grab to open it, both the upper and lower ones have cracked, so theyre just not strong enough for the load that they have to put up with. Daily opening and closing. But outside of that, its been wonderful.

I love this fridge, very sleek design, bought it for the quality and light stainless steel look. However, the original door had a dent in it and that is where it all started. It took 4 months for the service centre to replace it, only to be a different quality stainless, visibly darker shade/lower quality stainless (rough to the touch) than the original. Now I have a brand new kitchen with a horribly looking fridge. Almost a year later, I have to constantly follow up with FP customer service, who promised me a call back which never happens. This is how you ruin a perfectly great brand by horrible customer service.

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, Ive had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I cant even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if its even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

We had Fisher & Paykel washer that was about 5 years old. The pump went out and the cost of replacing was so high that it was better to get another one from a different manufacturer. But the washer broke out unlike the one we got from Fisher & Paykel, so we purchased from Fisher & Paykel again. Compared to the past model we had, this one is good. I like its soak cycle feature which the other one didnt have. Were not happy that the first one didnt last longer than it did but we like it.

The motherboard on the less than 1 year old Fisher & Paykel dryer went out and someone is lying. I called F & Ps 888 number and was told they have the parts but I have to go through the retailer where I purchased the dryer. Sounded fishy since the retailer told me that the motherboards are on back order. F & P wont send me a new part. I called the retailer back and was told the F & P wont release the part until Feb. 20th. Thats CRAP. I dont want to wait 3 more weeks till the parts come in. The retailer told me he has several other customers waiting. How many people are waiting on this part and how many parts are going to be released on Feb. 20th. The closest laundromat is 6 miles away.

I purchased my DCS in 2004. Over the years I had to replace several parts - okay, I accept that high cost of owning a commercials style appliance. February 2019: I began to notice an issue with the oven sensor. I called my service rep who immediately came to check. He indicated that I should get a new oven sensor - if the part is available. Hmmm... Two days later the tech informed me that they were not able to get the part, that I could try to call Fisher Paykel direct. After much hold time I was informed by Fisher Paykel that parts are no longer available for my model. I was politely told that the law only requires them to keep parts for 7 years and after that they have no obligation to do so. The most insulting response, we are sorry for any inconvenience this may cause. Inconvenience? This is not an inconvenience! This is a high end appliance rendered useless for want of a sensor or workaround with a substitute part. DONT buy Fisher Paykel, its not poor customer support you will receive, it is NO customer support you will get.

I had a Fisher Paykel technician booked to fix our dishwasher. Once again had to take half a day off work to ensure we dont miss the call. For the second time in a row I get a text message to say, The technician is on their way and you can track their process, followed by an email 2 min later saying, Technician called and no one was home. The customer service supposedly cant get in touch with the technician and next available appointment is not for another 2 weeks. Our dishwasher has now been broken down for more than 2 months. I would never buy Fisher Paykel product again.

I have had the Fisher&Paykel Top Loading Dryer Model DEGX2 dryer since 10-2007. I had no problems with it until 3-9-2011 (bearings replaced). On 9-9-2011, dryer would not heat. Since then, I have had (as of 5-18-2012) eleven (11), under extended warranty service, calls for same problem. Dryer begins to leave clothes damp. I can see lint build up within lint scraper module (lint basket sits in this and it is not part of customer use to remove screw and module to clean lint that is not properly taken into basket). This module has been replaced and the new one had sticky residue all over it when I had no drying problem again. Warranty Company (Lowes) says the visits are a maintenance problem saying that I (the user) am not removing lint. (I do I empty the basket.) Nowhere in the users handbook does it say to take the lint module out and remove lint. This module is difficult to fit in properly; I have watched different repairmen have problems. This dryer is a pain. I paid a lot of money for it and it does not appear that the warranty company is going to back up replacement/refund due to how the repair visits are reported. I had this dryer for four years and until the bearing problem it was fine. I am angry. Do not buy Fisher&Paykel. Do not use Lowes extended protection plans.

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.I have had to spend so much time to try to receive this rebate. Probably 20 emails, several phone calls, numerous submissions of the claim form. There was some problem with it, every time. In the end, they said, I didnt qualify: because this is for a Wall oven, and cooktop. You purchased a Range Cooktop. Its still the same, it has 6 burners, and the range top style is actually more expensive than the basic cooktop. Its just rubbish, that they dont honor these rebates. I have tried to submit over and over, and it has been so frustrating. I have no idea if the appliances work well or not. But the rebate process does not. Dont fall for that.

Consumers be warned. Do not waste your money on Fisher Paykel products (DCS). Remodeled kitchen went with all Fisher Paykel products. Experienced product failure with the Dish Drawer and FP refused to replace the manufactured parts that were faulty saying the product was out of warranty. I pushed back stating if the failed items were due to misuse or normal wear and tear, I would agree but these were parts that failed due to poor manufacturing. Coated parts that broke down and rusted out. FP did not care. Then experienced problems with the motor on one of the dish drawer. Tech came out twice and the second time the unit worked worst when he left, telling us the noise level was normal. Normal? It didnt sound like that when he got there, and it didnt sound like that when we first installed it. Experienced problems with the double ovens. Used the self-cleaning function four times and the broiler coil burned out. The tech replaced the broiler coil and then told us not to use the self-cleaning function because the broil coils will burn out again. Told us to use an oven cleaner, which FP instruction manual says not to. Experienced problem with the cooktop. Followed the instructions for cleaning. Then the igniters stopped working, or when you turned on one, a different one would attempt to ignite. Tech came in told us not to follow the recommended cleaning process. Told us to use simple cleaner and soft sponge. Cooktop looks like crap now. Experienced problems with noisy microwave. Too disgusted to bother calling for repair. Do not waste your time or money. FP will not support you and will look for any reason or ways to get out of spending their money to make things right when you likely as I did, spent big bucks to purchase their product.

I was told in the store that the Fisher & Paykel refrigerator was a very quiet model, but its not. Its noisy and I did have to call them because since I got it, I cant sleep at night. Its cycling continually and extremely loud, like a jet taking off. The technician came out and said that I didnt have much in my freezer and suggested putting in jugs of water. But since then, I do have a roommate who uses the freezer and its a bit quieter, but not as quiet as I thought it would be. I had been concerned that my old ref was not energy efficient and thats why I got rid of it and got this one and it seems to be functioning okay, but I dont know how much energy its saving me. I am disappointed with the noise and I check back at the store and they said well, the new appliances do cycle on and are sensitive to drops in temperature. So it could be I didnt get complete information and didnt research this completely as I needed to. Im happy that its got a modern design and I like the size. If it were a bit quieter, I would be happier.

MY husband and I bought our Dream Home which included 2 brand new Fisher Paykel drawers. While I absolutely love the concept of having 2 drawers, this is the worst appliance we have ever, ever, ever owned! The drawers have been repaired so many times weve decided to replace the drawers with a different Brand dishwasher. We are considering taking legal action. We will never own another Fisher Paykel product.

My Fisher Paykel product experience has been terrible and I would not recommend their fridges. I purchased an integrated fridge from this luxury appliance store and am currently now on my 4th fridge because of defects with the previous 3. The last 2 fridges had issues with their fans. Fixing the fan onsite however did not resolve the problem with the 3rd fridge. This has been a huge headache, with some items on the lower shelves freezing and others on the top shelf spoiling. Installing each fridge is also a whole day effort since it is integrated into the cabinetry. I am now waiting to get a 4th fridge but given my experience, I have no faith in the quality of this so called luxury product. I asked for a discount given this extraordinary (some might characterize as ridiculous) experience but of course was denied. I was only offered a one year extension of warranty on a product that I am doubtful of.

I love my Fisher Paykel dishwasher. This is actually my 2nd one. For many years I had one in my previous home and loved it. It was one item I hated to leave when we decided to sell our large home and downsize to a smaller home. We were fortunate that our new home had the same 2 drawer dishwasher and I am still loving it. The benefit of being able to use only one drawer or both is a great benefit. The extra benefit is that it delivers a superior cleaning every time.

My daughter is an interior designer and she introduced us to Fisher and Paykel appliances 12 or 13 years ago and we bought our first dish drawers then. At our next house, we had Fisher and Paykel washer and dryer as well as the dish drawers. Then our next house, we had a KitchenAid copy of a Fisher and Paykel dish drawer which was a piece of junk. So for the current house, Im remodeling the kitchen right now and we bought dish drawers. The products are fantastic. They pay attention to how much energy and water and soap they consume. The underlying design is brilliant in all of them.

Ive owned front-load machines for the past 5 years. Had a good experience with them as well. I just moved into top-load HE laundry and went F&P. After comparing the two styles I would recommend the F&P top-loaders. Being able to control your water levels is such an advantage to laundry. Heavily soiled stains are removed more significant with extra water. Having a thorough rinse improved my whites and stained outdoor clothing. The gentleness of F&P laundry is at peak level. My delicate clothing is avoiding vigorous wear and tear, even though front-load offers a delicate cycle. The controlled spin out speed is phenomenal. Clothes are noticeably softer and brighter. F&P laundry is amazing and I would recommend to any consumer.

When my old washing machine started leaking and my worry-free contract with Public Service Electric and Gas can’t fix it, I decided to go to Lowe’s and look for a replacement. The Fisher & Paykel washing machine was on clearance because it was the last one, so I ended up getting it for $329. I hadn’t heard of the appliance. I wasn’t looking for that specific brand. When I came home after I bought it, I did some research on it. I have no complaints with it. I’m single and don’t do a lot of washing, a couple of loads every couple of weeks. It seems to work fine. My Fisher & Paykel washing machine is reliable and energy-efficient.

I saw a Fisher & Paykel commercial about the type of dish washer that I wanted and from what I understand, theyre pretty much the only ones the make those now, the drawer ones. So when my refrigerator quit working, I decided to buy one although it was much more expensive but it had the drawer option that I wanted. The company has been very good so far. As far as I know, I dealt with just the company that I bought it from in the store, but as far as my happiness with the dishwasher, Im not really pleased. To begin with, we had the one that I ordered and laid for to be in stock and it was put in and for some reason it leaked immediately. Right after the delivery guy left, it started leaking, at least twice. Its been three times its flooded my kitchen floor, my hardwood floor. They called me that they were going to contact the company of Fisher & Paykel and find out if they were going to do anything about my floor, but I havent heard anything. Then they bought me a stainless steel one and put it in to replace the one that I ordered, which was a couple hundred dollars more and they didnt make me pay the extra money, which was nice. I have my dishwasher and I was happy. But since then, its only been less than a year and probably six months or so but the pieces inside where you stack the dishes are already breaking. I have to find another piece that I could put there so that I could get my dishes in there. Plus the fact that the chimes are so close together that you cant get anything in there except for a flat dish, unless you just take all of the things out and just have an open drawer. Our complaint is that nothing fits in them right and it doesnt clean as well as I thought they would. I thought they would be very good for what we spent on them. I put less and less in them just thinking itll get cleaner and cleaner because theyre in such a compact area. But they dont really seem to. And I follow all the rules on what they say to do and stuff but even so stuff is not as clean as I thought it would get. So I dont know what it is that keeps it from being clean, but I keep trying.

I went to Warners Stellian here in the Twin Cities. I asked what are my options for a 36-inch unit. I had no background on Fisher & Paykel. I got their 36-inch stove. It works, it heats up to temperature. The burners on top are a little bit more aggressive. I would have liked to have a different simmer burner than what I have on there but all things considered, I would give it a 9 out of 10. It is beautiful. I didnt buy it originally because of cost. Its truly a beautiful piece of equipment. I would definitely consider, its a beautiful artistic design and it looks absolutely stunning in my kitchen. It was nineteen years before I got a kitchen remodel and it is a beautiful piece.. Theres a glitch for some reason - if I start the burner on top, it can turn the oven off, I have to be real careful for that. Im not sure why, I should probably check into it. But this is what I like the best out of it and Ill be honest with you - the oven heats to temperature PERFECTLY. And I have such a respect for that because thats what its supposed to do. Thats why you buy an oven! That Whirlpool took an hour to heat to 300 and you have to set it. You dont have enough paper to write my comments on that one.

We had a wonderful experience with Fisher & Paykel. Its an excellent product. We bought a new RV and the dishwasher came in it. I like its quietness and it cleans very well. Im very happy with it.

Best Dishwasher I ever had. The 2 drawer unit is easier to use with slide out. I like to keep clean dishes in one & dirty dishes in other. Even beats my last unit -Bosch.

I went to the appliance store to buy a washer and dryer and then I’ve seen Fisher & Paykel. Decided to buy and try it. When I went they didn’t have a washer at that time so I bought a different washer. When I had the washer and dryer together, we had them for 6-8 years and we never had any problem with them and I was very satisfied with it. If they had the washer at that time, I would have probably bought the washer also. Now I have the dryer and I just like the way it dries, the feature of it, the way it looks. It has the same steel drum.

I recently bought a Fisher and Paykel frontload dryer at Dormont Appliance store. I like how quick it is with drying and all the different cycles and options this FP dryer has. It is so reliable.

A Fisher and Paykel technician came to my home to replace rear wheels of my refrigerator. Somehow he broke the coolant chamber that released gas and liquid anti freeze. He became irate loudly swearing. He informed me that my refrigerator would be replaced. That was on Tuesday the 23 June. I have not received a replacement and have been told that I would be paid what I paid for the refrigerator when the damaged one is picked up. I am a senior citizen with limited income and cannot afford to pay what it now cost. I feel that I am made to suffer for the technicians incompetence. I need someone to advocate for me please.

I have had a Fisher and Paykel stove for 20 years and it has served me extremely well. It is only now I have to get a new one as with time and continuous use, parts are wearing out and it is more economical now to replace it. And I am quite happy to go the same way again. In any inquiries I have always found the company approachable and helpful and would have no problem in recommending their product to anyone I know.

Love Fisher Paykel, except have gone through 2 dishwashers, a wrecked wood floor from leaks. Now excessive noise and maybe something else as well. My Kitchenaid, very old, used by people other than me, in a summer home. No repairs ever. Miele in another house very good, no repairs in 20 years.

I have had to have my ovens repaired 3 times in 5 years. When using the self-cleaning mode it locked up and wouldnt open. Had to have a service guy come out and fix to the tune of $900. Now I cleaned it again and it takes forever to heat up. I just talked to the service guy again and he says it sounds like the element is going out. I do not use my ovens that much. How could I have so many problems with it. Wish I had bought a different brand and now I am thinking maybe that be a better option.

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

Eco smart washer - Well I bought this in 2011 in Lakeport at the Sears. I noticed right away that my whites werent getting white, even though I use Clorox. The next thing was having to constantly re-balance the clothes. Also, my clothes constantly get wound around the thing in the middle. The paddles should have gone all the way to the bottom of the tub. Instead theres like 4 below where clothes can get stuck. Then I did a test with the hot water. I pressed wash in hot water and when it was half-full, I opened the machine and it was cold. Well I tried turning off the cold valve and then I tried using the cold button seeing if they were switched. Then I had a problem where it wouldnt drain. Well it drains now. Clothes still get stuck, get stretched and sometimes ripped, and then come to find out that the hot button doesnt mean wash with hot. It means fill to 2 with hot and then continue filling with cold. The repairman for Sears phoned Paykel and that is what the tech told him is normal for washing in hot.I am steaming mad. Who wants to join a class action lawsuit with me? I am that angry.

To get my dishwasher repaired is a joke, as they say tech will be out between 12 and 5. Hello people work, well get a family member or a neighbors to come over. Hello who doesnt work these days. We agree the tech wouldnt be here before two and rocks up just before two, as I am driving home from work. Missed him by two minutes, but cant come back today, so we all have to live with the smell for another four days. So just remember if you are buying Fisher Paykel you can only get it service by Fisher Paykel. So if it breaks down be ready to have your life put on hold as the world only works around them. As they cant booked times only between half days and be ready for the half hour call before they come out, only if you request a call before they come, otherwise take a sick day as they will just rock up anytime to service it, and if not there too bad. So you can drop what you doing and run out of work at the drop of a hat, half hour before they come. All company really let you do that. So come on Fisher Paykel, get your ** together to help your customers out in a better way. We all have jobs to do, so get your tech to work on a better schedule so they can give us a time and not between five hours. I wouldnt be recommending your products to my friends or family for this reason.

We bought a Fisher Paykel washer/dryer set in 2009 for our new house. The dryer model number is DE27CW1. We had a six year warranty and used one call for the washer. In 2019 the dryer would fail to dry clothes. We cleaned the vent pathway and lint buildup in the front of the unit, pressed reset and we were good to go until a load of towels didn’t dry and nothing after that. Removed the front panel, pressed reset again and my husband noted that the heating element was red hot even though the unit wasn’t drying. After receiving an incorrect part from Sears Direct we decided to be grateful we didn’t have a fire and purchased a Miele set. We have pictures of the red hot heating element. There is information on the web about a lawsuit by a family in Washington State who had a fire with their Fisher Paykel dryer. Why wasn’t the Fisher Paykel dryer recalled?

We got the two-drawer dishwasher from Fisher & Paykel. Our other unit died and this is the first time we’re purchasing from them. My favorite feature on the unit is it having 2 drawers. Were an older couple and I have one drawer of dishes a day which is perfect. If you have smelly fish dishes or something you want them to be done straight away. And it works very well for us. Im absolutely delighted with it. It works beautifully and its extremely quiet. And of course its a good Kiwi product. My wife is Kiwi, which is good. What else can I say?

We are very pleased with our dish drawer now following the very quick and efficient replacement of an element by F&P Technicians after we advised After Sales Service.

I bought a brand new FP washer and dryer the end of 2006. I paid approximately $1,000.00 each for them, because the salesperson assured me what a wonderful company FP is and how wonderful their products are. Well, what a waste of my hard earned money. I have had the washer fixed 3 times and the pump just went out of it again. I am awaiting the repairman to return with the part to fix it. In the meantime, I am spending at least $40.00 a week at the laundromat. I have had the dryer fixed twice. The last time, it put little holes in my clothes so I lost a ton of money in ruined clothing. I am lucky that there is a repairman in our area who knows what hes doing. However, it is always at least 3 weeks until the repair is completed. First, he has to come out to see whats wrong; then order the part; then come back out to repair it. Now when you figure it out, I am spending at least $120.00 at the laundromat, plus I have the cost of the repairs. This time the repairs will be at least $200.00. During the Christmas season, both Lowes and Home Depot had a washer/dryer pair for around $400.00. Considering the amount of money I already have invested in FP washer/dryer, the extravagant purchase price, the amount of money I have invested for repairs to both units, the amount of money I have invested in the laundromat and the continuous inconvenience, I would be farther ahead to buy a cheap set and replace them every two years. Now I will say that FP reimbursed a portion of the first repair; however, when I advised them of the second repair, they basically said that appliances dont last forever.I cant say that forever is 3 or 4 years. Considering the price of FP, I would expect them to last at least 10 years. I am very disappointed in the FP brand and have to say that I will not consider purchasing that brand again. I have just spent the past hour reading the reviews on this website and it seems to me that FP just produces an inferior product. FP should take action to compensate people and not just tell them that they are sorry to hear of their problems or that their concerns have been forwarded to a senior representative.

I love the quietness of the Fisher & Payker washer. I had heard about them from my brother and I purchased a washer and dryer. We compared them to the LG and my brother has great reviews on how quiet it was and when it came down to it, the sales person said that it was just a little bit above the line than the LG. We thought wed give it a try because we like the idea of it being a quiet experience. This was the first one Ive had without the agitator so it is different and Im still getting used to what setting to use so that it does not wrinkle the clothes so much. We like it so far. I’m getting used to it taking a longer cycle. There is this minor thing. I wish the beeper was louder. Ive got it up to the maximum beep but it’s so quiet I can’t hear it in the other room. Id recommend to anybody to give it a try.

Bought Fisher Paykel fridge freezer. Its just over 3 years old. Noticed the inside liner is cracking. Phoned F&P. They admit there is a fault and cant be repaired but all they want to do is sell me a new one at staff rates. I feel this is not satisfactory.

We bought a fridge and a gas stove in October 2015. It is a nightmare. The stove does not have a warm temperature, so even at the lowest, everything burns. No clock on the stove to know if the stove has reached the good temperature, or no button either to program cooking time. Nothing, zero, and everything burns. The fridge? Each time you open the freezer door, it makes an awful noise with the plastic roulettes. The service guy said, The noise will go away in time... In time of what??? Very bad service also. PLEASE, DONT BUY FISHER PAYKEL. Waste of money and quality.

I saw Fisher Paykel through Consumer Reports years ago. Im a repeat customer of that company. Its my third or fourth purchase with them - the latest being a washer and dryer. Their lifespan isnt as long as it used to be. Theyre not built like they were back 25 years ago when you could have one for 20 years. Not so much plastic should be used in manufacturing some of the push buttons and things that tend to break or wear out over time. The whole face is plastic and the face tends to crack on the buttons that you use consistently. There should be more flexibility in the fabric that theyre using for those push buttons. Theyre pretty simple machines. The noise level on the washer is pretty high. It sounds like you have an airplane in your house. Besides that and things breaking that are too expensive to repair, theyre fine. They wash the clothes and they get them clean. Thats all I can ask for.

We have had our Fisher & Paykel dryer for a little over two years. At the end of the first year, there was a problem with the door. Fortunately, it was still under warranty and was replaced. However, at the end of the second year, the sensor did not work. The dryer would spin continuously without any heat. At the end of the cycle, the dryer would rotate for several minutes in the locked position and we could not open it. We had contacted Fisher & Paykel to find out what the problem was, and they suggested that we call a technician. We contacted an authorized technician, who said that the door was broken. As the part being replaced was under warranty within the year, I asked that he contact Fisher & Paykel regarding warranty for that part. He called, was placed on hold, and then was disconnected. Since he had to go to another appointment, I said that I would contact Fisher & Paykel directly. Fisher & Paykel asked that I submit invoices for the purchase and the technicians notes, which I did. They then informed me that it is not their policy to reimburse for payments! My response to them was, How was I to submit the technicians notes without payment? They apologized that they were sorry I did not know the process. How would a consumer know what their process was without being told, either by their authorized service rep or their customer service? I was not advised of my rights or their process, and as a result, I am now out of pocket for around $300 for a dryer that is only a little over two years old. I have had Maytag and Whirlpool washers and dryers for 30 years, and not once did I have to call for service. This product is a lemon. I have given this feedback to Fisher & Paykel and am in the market for a new dryer. It would be less expensive to purchase another dryer, a different brand, than to continue with any further repairs down the road.

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

Our Fisher and Paykel Washsmart top loading clothes washer is still in warranty and the pump failed. After 4 days a Fisher and Paykel service representative arrived, gave the machine a shake and the pump began to work again. Two weeks later, the pump failed again. We now have to wait 6 days to get a service representative for a machine that has been looked after immaculately. Does anyone have had the same experience, and is there a simple remedy?

Fisher Paykel is horrible! I paid top dollar and I mean TOP dollar for Fisher and Paykel appliances. The dishwasher is noisy compared to Bosch, the cooktop on the range was defective TWICE and the range had to be replaced. I had a spill on Christmas day and it got between the glass on the oven door and there is no way to clean it. The microwave is no better than the Panasonic Genius if as good. (Not nearly the versatility) but so far the refrigerator seems OK. Stay away from this Premium Product. You are throwing your money away!

The recommended and authorized repairman arrived and discovered that the main circuit board was not functioning, so my top drawer was unable to work. He had the wrong part so he left, and was to return four days later. On that occasion, although he installed the board, there was then an additional problem with a wire. He left again, and had to order that part. Five days later I had to call to find out what was going on. The HiTech service, or rising service solution person, as their caller ID reads, informed me that they were service techs, not a warehouse, and so parts had to be ordered. Every time the guy comes, its another long trip, paid by me from their location. How can you be an authorized service and not carry parts? Also, I find the Fisher Paykel website very unhelpful re: technicians. I talked to a living person, and she had no more information than I did, so that also was useless. I love my dishwasher, but the arrangements for service are inept. I will not use them again.

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer. I also have a Fisher Paykel refrigerator that had needed service, once in warranty and once out of warranty. Time to go back to the old school appliances. This brand should stay down under.

Fisher & Paykel Activesmart 16.9-cu ft French Door Counter-Depth - Very happy with the refrigerator. Like the quality. A few items would have been helpful: i.e., only one ice cube tray, no egg storage container and a couple of trays for the shelves would improve storage. Based on a premium product would have expected all the above included.

The Fisher & Paykel washing machine doesnt work well. I bought it Dec. 29th. It makes a loud noise. The first guy that came to my house said he had to contact his supervisor and I never heard from him again. After 10 days I called and they send me another guy. He came last week and he ordered a part. He thinks its my rotor. So I have to wait for the piece and he will come back. I was not happy with the first repair guy but now Im confident that the second one is going to repair it. He told me not to worry about it. I hope hell be able to repair it.

In most ways, this range is just what we hoped it would be, but the noisy fan that blows oven-cooling air across the burners whenever the ovens are heated over 300 degrees leaves us dissatisfied with this range. We have an open kitchen/dining/living room and the fan noise makes us avoid using the ovens if we have guests or just want a quiet evening. The good points for this range are many, however. We love the griddle and use it almost daily. It has even heat and very sensitive temperature control. Likewise, the burners are very nice. The simmer is just wonderful, just warm enough to keep a sauce warm but not hot enough to burn. The high range heats water very fast cutting the time for heating pasta water or bringing canning water up to temperature. Cleanup of both the griddle and burners is easy with the sealed cooktop. The grates are heavy and secure. Its easy to slide heavy pots across the cooktop. We bought a two-oven model for big family gatherings, like holidays. It is so disappointing that they are so noisy. So, overall, we really can not say we are satisfied, although we feel that the range is well made and otherwise well-designed.

The dishwasher needs to be fixed frequently. It seems the parts of machine are made up of materials cant last for some time even when the load of task is not too much. After sale service is completely bad. if you want to buy this brand bear in mind the technician are very lazy and are not concerned about consumers, and take longer time and expect more time than usual. The customer service is very bad as well. I called them several times to book on a service. I was obliged to wait at least half hour with no clear response. As a result if you are looking a brand with such feature getting away from them.

Fisher Paykel is the only dishwasher that provides a double draw and this is the only reason it’s still on the market. You will be changing a motor/rotor every 18 months. The cost of the motor is 100.00 dollars and installation is 290.00. Fisher Paykel will recommend Dial An Appliance if you live in Brooklyn or Queens. They take 250.00 to put the motor in and it’s a 10 min job, but you’ll have no choice. I loved the double draw so within a 10 year period I had to buy and fix 3 dishwashers. Finally said, No more.. I just purchased a KitchenAid and hope to have it longer. If you purchase this dishwasher your first repair will be within the first year. Guaranteed!

My former neighbor had a Fisher & Paykel washing machine and when she no longer wanted to top load and we were moving, she offered it to me and it lasted maybe a year. It was not even a two-year old machine and we had to have parts replaced on it. When we moved in here, I bought the Fisher and Paykel top loading dryer because of its energy efficiency and I had multiple problems with that, to the point where it needed to be replaced and then after it was replaced, the service people had to come back in and they had to take off a piece of the top part that was rubbing on the dryer.I replaced my washing machine with a GE and that has been okay. The dryer seemed okay, but I dont trust it and the only way I got service was to call Fisher and Paykel themselves and speak with the representative there. Fisher and Paykel claimed that the representative that supported this area where I live was having family emergencies. Im also having an emergency when I had a lot of laundry to do that I dont have time to go out a Laundromat to do. I hold my breath, I wont leave the house when the dryer is running. I constantly go in and check it because Im just not certain. It took me seven months of dealing with the problem and then finally they agreed to replace the machine with a new one. Its fine, but I still have little hesitation about leaving it unattended. I dont have the money to replace it. When I do I will.

We bought Fisher Paykel washer last year and I cant say enough good things about it so when our Maytag drier broke I bought the Fisher Paykal drier that matched the washer even though the salesman recommended another brand. Ive given the drier several months and I still hate it. The worst problem is that the auto dry function does not work. The clothes consistently come out over dried. In fact Im surprised my bedspread didnt catch on fire in the drier. When I removed it (because I felt it had been in the drier too long) the panel still said it was damp but it was so cooked that it was completely puckered up and crisp in places. I had to replace it. Clothes still have lint all over them and I hate the fact that the timer can only be set for predetermined amounts of time and that I have to wait for the lid to unlock every time I want to open the lid. It’s a bad design flaw! I wish I could replace it but it seems Im stuck with it now. All I can do is to warn others.

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.There’s two comments that I’d like to make with this F&P set… First thing is that I’m unhappy not being able to soak clothes because that’s a nuisance. I’m used to old top loaders where you could fill up the tub, put some bleach in there and soak it overnight, and you can’t do that with this. And unless there’s a way that I can be taught how to do it, I actually called the main headquarters and they simply said it wasn’t possible. Secondly, I’m not sure if it’s what I’ve been using for laundry soap, but it seems like things are a little dingier than they used to be. I’m not sure. I think that might be the soap that I’m using. It’s the whites aren’t getting as white as I’m used to. But I don’t think that’s the washing machine; I think that’s my products. The cleaning products that I use, I’ve always made my own, and I’ve never had a problem with things getting completely clean before and it seems like maybe there’s a residue because they’re not using as much water. And so, I changed back to the high efficiency stuff and everything seems just fine, but it’s a lot more expensive than what I do. Overall, it’s a great machine!

Fisher-Paykel has apparently spent the majority of their resources on engineers that design a product to last no more than 2 years. I purchased a VERY expensive Fisher-Paykel refrigerator, model number RF175WDRUX1 from Lowes in Lake Worth, Texas on January 17, 2013. In late November of 2014 the fridge stopped working. After reviewing the paperwork, I discovered that Fisher-Paykel offered a 5 year limited warranty.Called Lowes, they put me in contact with a repair facility, called Fisher-Paykel (super nice folks on the phone, but all good con-artists need a good front operation). It is now 6 weeks since my service call: Parts are still on backorder. THIS IS A SCAM MANUFACTURER. There is no excuse for a 6-week backorder in a day when I can order anything from China and have it on my doorstep within 3 days.As I write this, Lowes has me on permanent hold. So, my advice: DO NOT BUY FROM LOWES AND DO NOT BUY FISHER-PAYKEL PRODUCTS. The sad part is that no matter how nice or patient you are, you will not get any traction with Lowes or Fisher-Paykel unless and until you are prepared to file a Deceptive Trade Practices lawsuit.Fisher-Paykel is an insult to New Zealanders...they make products engineered to fail and engage in ongoing deceit on U.S. Consumers. Classic Deceptive Trade Practices by Fisher-Paykel. Texas consumers should avoid their products.

The oven malfunctioned 2 months after purchase. We cook almost every day but use the oven less during the summer and had been out of town much of July so it was only used a few times before the malfunction. After 2 months, multiple service visits and calls to Fisher & Paykel, the unit was replaced under warranty. My impression is that it took considerable effort by myself, the warranty service provider, and the store I purchased the unit from to make any progress. (I never did hear from the rep who was supposed to contact me within 24-48 hour following calls to Fisher & Paykel). The two malfunctions came on days we were hosting dinner guests (naturally) and we are worried about it working for a family gathering at Thanksgiving.