I purchased an AquaSmart washer and AeroSmart dryer by Fisher Paykel about 8 years ago. Out of the box the dryer had issues with the lid rubbing the drum. I called for service from a list of repairmen given to me by FP. Not a single person EVER called me back despite repeated calls and messages. I guess this might have been my first clue that even the repair guys wanted nothing to do with these machines. Finally, my husband shimmed the lid with a screw and this seemed to take care of the issue. Recently a bearing went out and prior to that the heat sensor.This week the washer has water dripping into it which from what I have read has something to do with the valve inlet and is about a $200 fix, if we DIY. I have had scum, I think is the term, on my clothes despite running the cleaning cycle every other month and rigidly measuring my detergent. Needless to say I am currently washer shopping. My husband has threatened to drag the washer behind his truck until its destroyed. He absolutely refuses to put another cent into either of these lemons.

Purchased the 2 drawer Fisher Paykel dishwasher 3 years ago. It does a HORRIBLE job cleaning dishes and customer service is no help. DO NOT PURCHASE THIS DISHWASHER - we also have a Bosch which is AMAZING!

My Fisher Paykel product experience has been terrible and I would not recommend their fridges. I purchased an integrated fridge from this luxury appliance store and am currently now on my 4th fridge because of defects with the previous 3. The last 2 fridges had issues with their fans. Fixing the fan onsite however did not resolve the problem with the 3rd fridge. This has been a huge headache, with some items on the lower shelves freezing and others on the top shelf spoiling. Installing each fridge is also a whole day effort since it is integrated into the cabinetry. I am now waiting to get a 4th fridge but given my experience, I have no faith in the quality of this so called luxury product. I asked for a discount given this extraordinary (some might characterize as ridiculous) experience but of course was denied. I was only offered a one year extension of warranty on a product that I am doubtful of.

We purchased our refrigerator in October of 2013 and we love it, the only brand that offers counter depth. The set up inside allows for storing plenty of food and beverages.

First let me say if I could rate it lower I would. I purchased the dishwasher a little over a year ago at Lowes and I did not purchase a warranty (I have never purchased one on any appliance ever) and I should have. The only reason I purchased it was because of the space I had available in my tiny kitchen. This has been the worst appliance I have ever purchased and I have purchased many. It does not clean well at all. I always have food residue on the dishes etc. I tried different dishwasher soaps and it doesnt make a difference. There is always water on the dishes when it is supposedly finished. I always have to dry them when it is done. WORST PURCHASE EVER. I DO NOT RECOMMEND THIS APPLIANCE AT ALL!!!

I absolutely love my new washer and dryer set by Fisher and Paykel. I have had zero problems with the machines since I purchased them in August of this year. The Eco features save me money on water costs, and my clothes dry very fast due to the powerful spin cycle. I cannot recommend highly enough. Best appliance purchase ever!!!

I needed new appliances for our remodel. We went in Pacific Sales and I wanted a dish drawer dishwasher and thats why I chose the Fisher & Paykel. Its excellent and I love it. I like the drawer. You can split it and it pulls out without having to lower a door. Its functional as far as inside and has all the different ways you can load the dishes.

We were renovating our kitchen and I loved the idea of the two-drawer dishwasher because it’s just my husband and I, and they’re just made a lot more since. It seemed to work out better and it did. We were basically just shopping around and discovered Fisher & Paykel. It’s our first purchase with them. So I got it and loved it. After a year, we’ve had a problem with the handle part of the washer. The top part, where all your buttons are which is right above the handle, cracked within a couple of years. And it is a plastic piece. Maybe it’s just weak in that area so that when you do open it, and they didn’t crack at the very same week but within a short time of each other, they both have a crack in that plastic handle. And I sent a picture which was very obvious where the crack was. When I wrote Fisher & Paykel which was probably a year after they cracked, they said, “We’re sorry, your warranty has run out. We aren’t going to be able to give anything for you.” I feel like we’re two people. I hadn’t really worn it out. I may have lived here and had my kitchen renovated four years ago but I still didn’t wear out the dishwasher. We have a summer home on the river which we spend a lot of time there. I feel this way, I can’t be the only one with this two-drawer dishwasher that had this problem.

This 2020 model 9kg heat pump dryer simply will not dry sheets. It tangles them in a ball, dries them for 2 hours and they remain damp. Even if you run successful cycles, they continually tangle and take many cycles to dry (and I taking just 2 sheets - not heaps). Towels are also very slow - several hours, but they do eventually get there. To do your washing takes a whole day with the endless problems - untangling sheets and re-running the cycle. Plus there is zero customer support. *If* you can get through, you get some poor chap who doesnt speak English well and he cannot help you. Hopeless. I have been a loyal F&P customer for 30+ years but will never buy another appliance from them. I assume that since Haier have acquired a controlling interest, but have also stated that they want the Haier brand to be the premium brand, that they are deliberately letting the F&P brand go in to decline.

We bought an FP washer in 20008 which cost over $1,000. This is the first time I have read all the complaints and I can say amen to all of them. I have airplane noise, dirt on my sheets that will not come out, my clothes get caught in the crack around the bottom and pulls threads on clothes. The repairmen do not like them either. Just as soon as I can afford another washer, we will be getting rid of this piece of junk. I wish I had my 45-year-old Maytag back.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

A few short years ago I bought a new F&P fridge. About 12 months outside warranty it stopped working. The technician told me the failure was so serious it would be cheaper for me to buy a new fridge. Which I did. Foolishly I bought another F&P (I was still laboring under the delusion it was a good brand.) That fridge stopped working three months outside the warranty period. The technician (from F&P) tried to fix it once and failed. Tried a second time and failed. By this time I had been without a fridge for days. He then tells me he will have to send way for parts and that might take a few days. In the same breath he tells me hes not quite sure whats wrong with the fridge. Could be the compressor as well. I told him to forget the whole thing. I bought a new fridge. You can bet it was not a Fisher and Paykel. (Both fridges only ever had light use by the way.) Caveat emptor..

I have to say this is the worst dishwasher I have ever had. It does not clean dishes. The detergent does not dissolve. The draw smells like rotten eggs. The customer service from the company is one of the worst reps I have ever dealt with. When I put the dishwasher on the 30 minute cycle my dishes are dirty and the dishwasher does not get really hot. I would advise everyone not to purchase a product from this company.

I saw Fisher & Paykel advertised on television. We didnt actually go looking for that make at the time. It was just one that wed come across. It was about what we were after, on sale. But we had looked at them before up in London. We purchased a refrigerator. It didnt start out very good. When we bought it, they showed us a small pinhole dent in the front door which we thought was fine, and theyd reduced the price. When it arrived here, it seemed to have a couple of dents that we hadnt seen before in it. We dont know whether wed missed them or they happened when they were bringing them down. But they brought it in and the controls wouldnt work. It would work as a refrigerator but you couldnt control anything. So we complained to the place where we bought it, and they werent allowed to service it for the first year. We had to get some service people out of St. Thomas. They were good, checked it out, and it wouldnt work. They had to order a new front panel control unit and it took about 2 or 3 weeks. They got it here, plugged it in, and it has worked fine since. The appliance is good once it was operational but the place where we bought it, we wouldnt set foot in the door again because we didnt get very good service.

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

We have a Fisher and Paykel washer and dryer. I learned about them from the owner of our house before we bought it. We like how quiet they were and the dryer was top loading. Theyve compared very well with others weve had. Were very pleased with the machines and would recommend them to anybody.

I needed a new washer and went to Tracys Appliance in Lima. Im only 4 foot 7 inches so many of the washers were too big for me. The salesman was showing me around and showed me the Fisher & Paykel and talked to me about it. I was able to reach to the bottom of the washer. I said Id take it and they delivered the next day. Im very happy with my washer and dryer. This is far superior than others Ive had. It does an excellent job! I almost look forward to doing the laundry. Im very pleased with it and how it does my laundry.

My Fisher & Paykel Washer failed to pump out water or complete a spin cycle. The technician from the store that we bought it from, determined that the pump was not operating and needed to be replaced. This company no longer carries Fisher& Paykel products mainly because it continues to change replacement parts, and have poor support in receiving parts. He did contact the Service Dept. for F&K and was able to find the part number needed for the pump. My wife had to contact them to order and pay for the part. After receiving the shippings tracking number and date of delivery, it became a waiting game. When the package did not arrive on the expected date, my wife contacted the customer service personnel and initially was informed that they could not find the order; then determined that the order did not ship because an additional part was required for the pump. As luck would have it, this part was not in California but was located somewhere in Kentucky.By and large, someone took it upon himself to cancel the order, but failed to inform us of the situation. My wife now had to get the correct information, order the part, trust the so-called experts to credit our charge account, and play the waiting game. Mind you, 2 weeks has lapsed since this process began. When the much awaited part arrived, we had to wait another 4 days for the service tech to install it. Today when I arrived home from work, I found my wife in tears and on the verge of a mental breakdown. The part was installed and when the tech ran a cycle through the machine with a load of clothes in it, it failed to pump the water out again.To make a long story short, when he talked to a tech at F&P, he was informed that a change made to their parts required that the motherboard also needs to be replaced at the time a new part was installed. Now we are talking an additional $190 for the part and $25 for shipping and handling. The total cost with parts already received was $357. NFW are we going to continue to pump money in to this money pit. To fix this problem, we have ordered a new washing machine but it is not an F&K product.Never again will we waste good money on any product by F&P. Not only will we no longer support the products of this company, we will seek out every opportunity to express our dissatisfaction and terrible experience to anyone that will listen. This is the worst buying and service after the sale experience that we have ever encountered. I can only hope that F&Ps competition will eventually drive them out of business.

In my all entire life I had been changed my range only 2 times. I have been in USA for almost 30 years, I had to change my range which was build in the kitchen since 1960s. I renovated my apartment 2008 and had to buy new range, which I chose Fisher & Paykel. Since the first year I had problem with the burners. I had spend more money more than the value of the unit. I highly recommend even do not go close to it, and to look at it even. The worse range that I had in my life.I called a couple of technician to let them know, all had been advise me it is not worth, change it.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere. Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that’s a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it’s either the display ($160) or the motor control ($140). Both are easy units to replace. So I asked whether I could buy both units and return the one I dont use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because hell tell me that’s their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.Another thing, although the customer service had plenty of “Im sorry” they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.

My wife has been complaining and she’s got arthritis in her back and she complained about the refrigerator down there and the freezer at the top and she wanted one with the freezer down and the refrigerator up at the top so she wouldn’t have to bend over. Whenever she had to clean it or anything, she was having trouble. Then they had a good deal on the Fisher & Paykel. This is the first one I’ve ever bought. Usually, we buy Whirlpool. But I believe it’s a good refrigerator so far. Our favorite is that the refrigerator is up at the top and my wife isn’t always fussing with me about it. The doors and everything on it seem very nice. There’s another nice feature about it - you got a buzzer on it if you left the door open. So far, I’d give it 5 stars. I haven’t had any problem at all.

We purchased Fisher and Paykel appliances when we built our home in 2006. The WOS-130 wall oven never heated correctly, could not be repaired, so it was replaced by FP. In 2010, I cleaned the oven, and the oven door would not open and the control panel ceased to operate. We contacted FP. A service rep ordered the new part, and we were responsible for the repair. About 3 weeks ago, I cleaned the oven, and the same thing happened. The first time the repair person came out in 2010, he showed my husband how to unlock the oven. We now have a dilemma because there is no longer a repair company in our area that will come out to repair the unit. I contacted the sales rep from FP by phone and email, and he has failed to return my messages. His name is Jim **. I guess there is no sense in buying an FP self-cleaning oven if every time you need to clean the unit it ceases to operate. I am in quite a dilemma because I cannot get service to my home, and surely cannot afford a new wall oven. I would never buy a Fisher and Paykel appliance again if you cannot get a customer service rep. to respond or service in your area. I am very disappointed with this product.

When I remodeled my kitchen almost 10 years ago, I loved the look of the Fisher Paykel double drawer dishwasher with the matching panels to my new cabinets. However, today it is unplugged and Im debating whether to repair or replace. Seems to have many electrical problems and a mind of its own. Fisher Paykel has replaced almost every part of the unit and repairs are costly. The last repair lasted less than a year. I live alone and ran the dishwasher once a week preferring to wash a few dishes by hand. The unit runs great and I love it when its working (last week). But, now if I plug it in, both units start up by themselves and beep. I keep turning them off and they restart! So, it sits unplugged til I make a decision on my next dishwasher. Too bad... it looks great.

I picked this refrigerator out in 2005. It uses 485 kWh per year. I got to choose which side of the door handle is on. Freezer on bottom. Supposedly if I have any problems with. I get a new one free.

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, Ive thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say youre behind the eight ball.Who has money to throw away like this? Public school teacher who hasnt had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

Awful. We purchased a 1 year old house with Fisher and Paykel appliances installed. Within 6 months, the oven ($5000 oven/range) broke. The WORST customer service. Liars. And no solution after 3 months.

I bought a FP washer and dryer. The washer had a valve go bad after a few years leaking water and costing me a lot to fix it. The dryer opened during a cycle and spit my clothes out on the motor a little over 3 years old. I was told the repairman never had one apart and did not go to FP repair school. That means I would have to pay him to practice on my dryer. I also thought I was buying a unit that would last for several years. I am waiting to hear from FP and the store I bought it from if there is some type of compensation. I am very disappointed and would talk to anyone concerning my experience, even FP if they would listen.

This is the third refrigerator weve had in about two months. We had to get rid of two KitchenAids that were totally defective. We picked Fisher Paykel, and love it - the design, the ice maker, the water through the door. The only thing is, depending on the glasses that we use for the water, sometimes it piddles a little bit down the refrigerator. But I like the inside. I like the freezer. Were gonna be moving and were gonna buy another Fisher Paykel appliance.

We bought a DD603 dishwasher in 2002 and it has worked reasonably well since then. However, a problem seems to have developed on the top drawer. I recently cut my finger when pulling it open, and discovered three sharp, probably metal projections on the pull. I can only conclude that this must be a design defect. The minimum cost in my area for a service call from an authorized servicer is $65 for just a diagnosis. F&P refuses to defray any part of this cost.

Worked perfectly from the day it was installed. Works better than the conventional dishwasher at home. Very, very pleased.

If you are looking for the ability to do different types of loads (light and dirty, or fine dishes and heavy pots) at the same time or if you usually do smaller loads more often and only large loads occasionally, this is the dishwasher for you. The interior of the dishwasher and the racks are amazingly designed. We can fit way more dishes bowls and cups that we thought would be possible in each drawer. The adjustable side shelves allowing for larger items below and then shorter items like coffee cups are so smartly designed. Further, this dishwasher cleans things perfectly. No spots, no missed areas and no running the load a second time to try to get it clean. And it runs on the quiet side for a dishwasher except for an occasional noise here or there when the pump runs to drain water.

I received the replacement lid sent in response to my comment submitted to ConsumerAffairs.com on 3/11/2012. The lid fits perfectly and matches the color perfectly, any my washer now looks as well as it operates!! The response from Fisher Paykel was very prompt and exceeded my expectations.Thank you so much. Adam.

One feature is that I can choose a fast wash or a full water wash and that I can choose a soak or not to soak. I can wash and rinse in all hot or warm or cold. Also, the was is in an open drum with no center agitator. It's less hard on clothes.

First, it was my Fisher & Paykel oven, which by the way, the company came out three times to try to fix. After they said they fixed it, by replacing the main circuit board, It takes well over 90 minutes to preheat to 350 degrees F. What a waste of energy and time!! Plus, sadly, I dont enjoy baking or roasting meals for my family anymore. Now, my refrigerator beeps every time I open the door, upper and lower (it is a french door frig/freezer on bottom). An F20 code is on the door panel. I read about this in the internet and customers are saying it is a $1,000+ fix!Fisher & Paykel are expensive products. Mine are only six years old. I remodeled my kitchen around these products. My only choice is to deal with the company to get them fixed. But I want EVERYBODY to know how unreliable they are!! PS I went to an open house at an expensive condominium/apartment project in Orange County, California. Noticed all the units have Fisher & Paykel kitchen appliances. Oh boy. The national multi-family home builder is NOT going to be happy when homeowners and residents start complaining.

Love the dishwasher since we can out one part of meal and pots and pans in and then the rest of dishes of the meal next in bottom. Works like a charm! Convenient and all cycles excellent. This is my newest one and honestly hate the single drawer Washer now. You can put everything in at once your kitchen is clean and just set it to turn on a d wash while you sleep! Only problem we have is the installer didnt balance or lock the wheels Properly So if you have the top drawer open while loading dishes dont turn your back. The doshwasher falls over and you have to catch it After coronovirus we will get it properly i stalled but the dishwasher works great!

We purchased F&P fridge and stove in November 2009 and have been having issues with both since the very beginning (which is not surprising, judging from this site). The purpose of this review is to give our feedback regarding the service weve been getting from local authorized dealers and support they get from the company. No matter what, do not buy any products from Fisher & Paykel! Trying to get their appliances fixed is even more frustrating than finding out that your appliance broke down after only a few months of service. Prepare to wait for weeks and dont be surprised if the problem reoccurs within days or hours of the fix. Then, wait a few more weeks. There is no urgency, no ownership, no pride. I dont believe the company cares. Did you read their responses to customer complaints? They sound like a broken record. At this point, we are seriously considering throwing both fridge and stove out and buy something else. It cant be worse, can it? What a waste of money.

Fisher Paykel RF48SS - We purchased this $9000 refrigerator new in 2009. In late August the refrigerator portion of the side by side went to 50 degrees - started to make noise. I came to find out that the noise was from the fan hitting the iced up coils. We went to the Fisher Paykel site and decided to call the only factory authorized service company in Jacksonville Florida - Expert Appliance Repair Service, Orange Park FL. This was our second mistake, the first being not purchasing a Sub Zero or Monogram to begin with. Four service calls later and three months later the refrigerator portion of the side by side is still at 50 degrees. To date we have spent $560 while Experts personnel ineptly replaced first the damper then the main board attempting to solve our 50 degree refrigerator problem. Today (11/24/2014) was visit number four, with the replacement of the main board. As you may have already guessed, the refrigerator is still not working. The temperature is still at 50 degrees. I was charged $304.49 for the main control board, a part that is available from Samsungparts.com for $93.82. History:Called for appointment in late August. Told it would take ten days for them to schedule a call. 9/9/2014 service call (ticket **). Evaluated and it was determined that the DC Damper Assembly was bad and need to be replaced. This was determined by tech testing the unit and seeing no reading on the VOM. Charge for the call - $254.57. 9/17/2014 follow-up service call (ticket **). Determined to be a bad control board. 11/24/2014 - returned to replace the main control board (ticket **). Charge for call - $304.49. Temperature after 6 hours has not changed. Turned the unit off and then back on, no change. Im reviewing the troubleshooting instructions online. There is a test procedure to determine the point of failure for this specific problem, and at none of the four visits has this test procedure ever been performed. Recommend you stay with established brands as this has been a nightmare.

I spent over $1200. trying to repair a Fisher Paykel refrigerator and they finally said there was a short in the foam box and it cannot be repaired. The company said they will offer a $932.67 credit towards the purchase of a new FP refrigerator. I told the female representative that the local dealer I use had one in stock and I could get it immediately. She said that would be ok and they can reach out and get reimbursed. Once the refrigerator was bought, Fisher Paykel now says they cannot offer the credit as it was bought by a dealer! This company has lied and treated me so poorly after all I have been through that I would seriously consider using another company when buying appliances.

When I went in to the store and was looking at different appliances, I liked the Fisher & Paykel. I liked pretty much the whole look of it. So I bought it and read up on it. I made my purchase based off of the reviews that I read about the product. This was my first purchase with them. I got the side-by-side stainless steel refrigerator as I had recently purchased my first home. Compared with other ref models, it was more spacious. It was pretty much what I wanted for the dispensers on the front, and all of that. The price was better so I went with that one.

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

I have waited 5 weeks for a tech to repair my gas cook top and have been given the run around with the customer service team all this time. Firstly, they gave me the phone number of a tech to ring and organise the repair of this warranty claim myself. He was not very helpful at all and after days of correspondence he told me that he doesnt service my suburb.Two weeks after my first call, I called again and they put me onto another tech, that I also had to call myself and arrange the repair. He told me that if I was willing to pay the travel time he would repair my unit but didnt normally cover my suburb, I told him to liaise with F&P as they would be responsible for this. He was quite helpful over a period of days and was liaising with F&P but when he actually determined that he couldnt fix the issue and a F&P tech needed to be utilised he told me that F&P would be in touch to organise a time and date. Another 2 weeks passed and I had heard nothing from F&P so I rang the customer service line again this Monday (4 weeks from the initial call), to see what was happening. The customer service representative told me that my job had been booked in for this coming Wednesday and to expect a technician between 7:00am and 5:00pm. I was astounded that nobody from F&P had contacted me prior, in regards to this booking, ok I was grateful that somebody was actually going to turn up!I took the day off work on the Wednesday (yesterday) and at 3-00pm I rang the customer service line yet again to see if the technician was going to turn up. Bearing in mind that every time you ring this line you are on hold and listening to the most annoying tone anywhere from 25 - 45 minutes. I finally got connected to a very nice customer service representative who was very apologetic and told me that my job had not been booked in, quite contrary to what I was told on Monday! Imagine my disbelief! She put me on hold and contacted a tech who said he knew nothing about the job but did have the required part arrive at his place today and didnt know who it was for!!! That doesnt sound right!Anyway I kept my cool and they stated that the tech would attend to my job this morning before lunchtime. At 1-00pm I rang the Customer service line again and was on hold for 45 mins and when I got through they told me that my job was not booked in and I would not get a technician to my place today. I asked to speak to the manager who conveniently wasnt available and I wont hold my breath in the hope that they call me back this afternoon to get this rectified. Very, very, very poor service in relation to warranty claims.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

The Fisher and Paykel refrigerator is the only thing that could fit in to my area in the house. What used to be in there was a 27 inch ref. And the ones theyre making now are 28-1/2 inch deep and larger. This was the same depth it. We like the bottom freezer feature of this refrigerator. The only negative thing is this one does not have a deli drawer unlike our old refrigerator.

DD60DCX7 Dishwasher - Purchased in Jan 2015. Feb, motor fault out for 1 week, waiting for it to be repaired. March, could not select cycle, jammed again, out for 1 week for it to be repaired. March, same problem as last one, cycle jammed again, out for 1 week for it to be repaired by cutting away moulding??? April, same problem, insisted the dishwasher be replaced. New dishwasher in 5-5-2015. June, guess what E9-04 fault, dishwasher out again. This unit has been out of order longer than it has been OK. I need this issue resolved as a $1400 investment in a dishwasher with nothing but faults.

I bought a Fisher and Paykel refrigerator. It was one of the few fridges that had the right size dimensions to fit in my kitchen. In terms of performance, there are some good things about it and there are some things I’ve been disappointed about it. I like the quality of the shelving, that it’s glass and that there’s metal on the doors. The fan inside the refrigerator is a little loud, that’s one of my complaints. The other complaint is that it doesn’t make very much place and I wish the freezer was a little larger. It’s kind of funny, sort of V shaped. Because of that, it doesnt hold as much as it could than if it was more like a traditional square shape. This F&P refrigerator did not meet my expectations considering the price.

I purchased my DCS in 2004. Over the years I had to replace several parts - okay, I accept that high cost of owning a commercials style appliance. February 2019: I began to notice an issue with the oven sensor. I called my service rep who immediately came to check. He indicated that I should get a new oven sensor - if the part is available. Hmmm... Two days later the tech informed me that they were not able to get the part, that I could try to call Fisher Paykel direct. After much hold time I was informed by Fisher Paykel that parts are no longer available for my model. I was politely told that the law only requires them to keep parts for 7 years and after that they have no obligation to do so. The most insulting response, we are sorry for any inconvenience this may cause. Inconvenience? This is not an inconvenience! This is a high end appliance rendered useless for want of a sensor or workaround with a substitute part. DONT buy Fisher Paykel, its not poor customer support you will receive, it is NO customer support you will get.

We remodeled our kitchen 3 years ago. We bought FP appliances because we liked the look of them. They are very sleek, with most other brands being big and bulky looking. In the 3 years we have had a service call on the refrigerator, dishwasher and oven. We have now been without an oven for 3 months. We have had 4 service calls and no one can fix it. It takes about one hour to heat up and then the service guy said it is off 80 degrees. They have finally decided to replace it, on our extended warranty. The question is whether to get another FP. They appear to break a lot and no one can repair them. Thats why I came to this website.

Had my washing machine about 18 months, when the drain pump went, then about 4 weeks later the circuit board went down. What gets me angry is that each part takes over a week to get repaired to the machine, as they have to order the part. I find this outrageous that it takes that long. You can only contact Fisher Paykel on the 1300 number in NZ, and theyre not worried that you are without your appliance for however long, as the parts come from their Queensland depot, and they dont do overnight express. So I asked why they didnt have a service center with their parts here in WA, and every Capital City, but they said its not necessary to do that.What a lot of bull. Their customer service is disgusting. Washing machines are very needy when you have kids. Waiting for over a week to get any appliance fixed in this day and age is bad management, and they need to look at ways to provide quicker and better service to the consumers that buy their products that keeps them in jobs. This will be the last Fisher Paykel appliance I ever buy - never again!

Excellent service, prompt delivery and good follow up of satisfaction. I like the stove, just wish there was a self cleaner on the oven.

Whatever you do stay away from DCS. We purchased a DCS 6 burner Range-top, fridge, and wall oven in November 2014. No problem with anything until second batch of Christmas cookies a week before Christmas when the oven temp dropped to 140. Repairman said we needed a micro temp limiter and another limiter. He said he could probably fix it before Christmas if he could get the parts. Having selected DCS because of offices and warehouse in California we thought we were going to be roasting turkey and baking rolls for a big family Christmas dinner... Not exactly. Sometime last Fall the Fisher and Paykel brain trust closed all their US warehouses and all phone calls for customer service are now routed to New Zealand. The Kiwis working the phones in Wellington are useless. They can tell us they know the parts have been ordered but they dont have them in stock and they cannot tell us when they will be available to ship to the US. Weve been without the wall oven for a month now. Crossing our fingers that the fridge and range-top keep working.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

I am actually posting this because of a complaint already posted. I also purchased our Fisher Paykel washer dryer units in 2005. We also had to replace the barring in our dryer (top loading dryer), and our pump and control board died almost at the same time.

We bought a brand new Fisher Paykel dryer at Lowes. When we went to hook it up, it did not heat. When we called Fisher Paykel, they said it was no longer under warranty because it was manufactured in 2007. Lowes would not stand behind it either. When I tried to get a service person to look at it, everyone told us they would not work on Fisher Paykel products. Now, I have a brand new dryer that doesnt heat and cannot get repaired. Would never buy an F&P product again and would recommend others to think twice before purchasing one.

I own the F&P EcoSmart washer. This machine has made holes in no less than 10 of my shirts! I dont understand how a washing machine could do this. From what I have read, there is not much I can do about it. It will probably cost me more to replace the shirts than what the machine costs. I’m very disappointed with this product.

I went to the appliance store called Melzen’s Appliance at Glastonbury and they informed me about Fisher & Paykel. Never heard of it before. It was one of the most expensive refrigerators I’ve ever bought in my life - it was $1600. I’m married for 35 years and I’ve had refrigerators before this. I was shocked at the price but had to buy it because of the size (it had to fit into a specific area). I also wanted a stainless and a refrigerator on top. It had so many of the things I wanted. It was delivered November of 2012.I love the F&P refrigerator except I do have an issue with it that I did go back to the appliance store to tell them that when I opened up the door, something came flying out of the refrigerator. I told them, “Look at this piece, what do I do.” The guy looked at it and said, “Oh that just goes underneath the door of the refrigerator, just glue it.” I said, “Glue it? You know this refrigerator is only 6 months old - really?” He goes, “Yeah, there’s nothing wrong with your refrigerator right?” I said, “Correct” “So well, just glue it. It’s fine. Because if I send out a repair man, that’s what they’re going to do and they’re gonna charge you.” So I still have the piece here and it doesn’t impede or impact what’s going on with the refrigerator. I haven’t glued it yet because I’m having a hard time thinking that I have to glue this on my new refrigerator.I like the performance. I’m satisfied, though I’m not happy that a piece flew out on me.

Bought a Fisher and Paykel dish drawer less than two years ago. Around the beginning of March there was an error code warning on the machine and it was leaking water onto my hardwood floors. I contacted Fisher and Paykel and was told to work with the one service repair company in Austin Texas. They finally came out on March 9th to look at my machine. The technician told me the symptoms of my machine did not make sense but if he swapped out a few parts it would probably resolve the issue. Finally two weeks later I was told the parts were indefinitely on backorder. At this point I called Fisher and Paykel directly. I was given the royal run around. I contacted the company 12 times over the course of 6 days. Each time I was assured that someone would call me back in the next hour or so. Never got that call. When I called back in to follow up on the issue, I was told a different story and that it was out of the representatives hands or that they were a New Zealand company and the person in charge was gone for the day. I was told the companies issue was due to the long shoremans strike and my part would likely arrive in late April. I stressed that the technician was not totally sure the parts would fix my machine, so I was supposed to wait six weeks for parts which may not even get my machine working again.

Like many others, we bought the Top Load Eco Washer because of the water savings promised. However, my clothes come out dirty or covered with lint. I have run the clean cycle but dont detect any improvement.

Bought my Fisher Paykel through Lowes without seeing it and am very happy with features. Well organized and holds more than my same size Whirlpool. Can I get a discount on gas stove and dishwasher from Fisher Paykel?

I purchased an FP washing machine in 2008. I was assured of the quality and low maintenance of this washer. Fortunately, I had the factory warranty and then the extended warranty and I have needed every bit of it. This washer is simply a piece of metal junk. I am so angry and dissatisfied with how FP, Lowes and A&E repair has dealt with this. I had it repaired at least 6 times under the FP warranty and when it was broken it was down for weeks. Parts took forever. Then on to Lowes and A&E. I have had nothing but trouble with the washer. Lowes will not replace my machine and FP refuses to do anything. I just had it repaired in April and it was out of service for a month then. Now it’s leaking water underneath - clearly the bearings are going out and again Im going to be without a washer. This is absolute garbage. Do not buy FP washers - not to mention that now the leaking washing has destroyed my Pergo kitchen floor. I’m very angry.

My old refrigerator was failing. I had a refrigerator Sub-Zero that was built in so I started shopping for something that would fit and I went to Fisher&Paykel’s website trying to look for something similar in size and that was one of the ones I felt would fit my area better. Ive never heard of Fisher & Paykel before but I have a nephew that did and lives close to me. I knew he sells appliances so I contacted him. He told me that he had been selling appliances for over 10 years and he was very satisfied with Fisher & Paykel so I purchased my refrigerator from them. I like the arrangement and I like the stainless steel that they put on the exterior because I find its easy to clean. It’s a great product.

We purchased the washer and dryer 5 years ago as appliance sales people everywhere gave the set rave reviews. Their excitement had to be due to huge spiffs or incentives for selling these as I have never owned anything so problematic. Among the issues, no service people know how or want to repair them. The washer doesnt clean clothes, water temp is never correct, and there are error codes. The dryer doesnt catch lint, it is noisy and it stopped working. I have been told by several salespeople, They are so easy to work on. Very few moving parts, etc. What no one tells you is that moving parts are very inexpensive compared to the circuit boards needed to possibly fix my dryer so it will run. $360.00 for the parts and who knows for labor! Despicable! I will never do business with Fisher & Paykel again nor will I pay to talk to a service rep on line. Very poor customer service.

I bought the Fisher & Paykel top-load washer and a dryer because I dont like front-loads. I got them home and the dryer broke two weeks after I got it. The main component board went out on it. I couldnt find somebody to come out and take care of it. There is no information on what the code represented. And when someone did come out, they didnt have the part. So the store I bought it from gave me a new one. The performance of the machine was very disappointing considering what they cost.

In most ways, this range is just what we hoped it would be, but the noisy fan that blows oven-cooling air across the burners whenever the ovens are heated over 300 degrees leaves us dissatisfied with this range. We have an open kitchen/dining/living room and the fan noise makes us avoid using the ovens if we have guests or just want a quiet evening. The good points for this range are many, however. We love the griddle and use it almost daily. It has even heat and very sensitive temperature control. Likewise, the burners are very nice. The simmer is just wonderful, just warm enough to keep a sauce warm but not hot enough to burn. The high range heats water very fast cutting the time for heating pasta water or bringing canning water up to temperature. Cleanup of both the griddle and burners is easy with the sealed cooktop. The grates are heavy and secure. Its easy to slide heavy pots across the cooktop. We bought a two-oven model for big family gatherings, like holidays. It is so disappointing that they are so noisy. So, overall, we really can not say we are satisfied, although we feel that the range is well made and otherwise well-designed.

We are very pleased with our dish drawer now following the very quick and efficient replacement of an element by F&P Technicians after we advised After Sales Service.

Washer eco boost: It gets out of balance all the time. It throws water on the floor. The panel does not work all the time. Now it wont power on. It’s a little over 2 years old. I’m not happy. My hubby is really not happy, especially with a load of wet clothes in the tub. It’s junk!

The washer is quiet and convenient. We are able to run two loads at the same time, but with different cycles. The drawers are great also because we can do smaller loads of dishes and while one drawer is running we can fill the other. Another great feature is the stainless steal finish - it doesnt mark. You can literally rub your hands all over it and it wont mark. Friends of ours have a Bosch - nice washer but it always looks dirty because of fingerprints all over it. (They have kids.) My parents also have a Bosch and they have to clean it once per week or so. Our unit is DD24DDFX7. Highly recommended!

My Fisher & Paykel dishwasher is working fine and we have had a good experience with it. We are happy with its performance. We are liking the dishwasher that we got very much. It’s served the purpose that we needed and I would recommend them.

I have had to have my ovens repaired 3 times in 5 years. When using the self-cleaning mode it locked up and wouldnt open. Had to have a service guy come out and fix to the tune of $900. Now I cleaned it again and it takes forever to heat up. I just talked to the service guy again and he says it sounds like the element is going out. I do not use my ovens that much. How could I have so many problems with it. Wish I had bought a different brand and now I am thinking maybe that be a better option.

I purchased a range and when it was hooked up, it did not work. After the service man looked at it, he said that a part had to be replaced and it would be 4 days to get the part. After a little complaining they said the part was going to be shipped overnight and the stove would be fixed.Well after 5 days the part arrived and the service guy was back on the 6th day to find out the range was still not working. They finally decided to replace the range and I was told it would be another 5-10 days before they would replace it, keeping in mind it has been 18 days since the delivered the brand new range. I have sent e-mails and called Fisher Paykel only to find that the customer service is the worst I have seen. No one is responding to the e-mails and they kept me on hold for almost 20 minutes.The store where I bought it from has been trying to help but their hands are tied until they get info from Fisher Paykel. At this time I am so angry, I have been eating out with my 9-month pregnant wife and my 2 1/2-year-old son every night. Finally the sales rep called me and they are going to push it through after yelling and screaming on the phone. I would not recommend this company and would never buy their product again. Lets see if I get this range before this month ends.

I bought a Fisher and Paykel dishwasher DishDrawer. The brand is very expensive, but I liked the DishDrawer feature and I was willing to pay more thinking it was a good and reputable brand. It turned out to be nothing but trouble. Countless service calls later and I finally gave up about two years ago and started washing dishes by hand. I bought this unit when I was remodeling my kitchen, so I decided to buy the unit that allows you to put the custom cabinet panels on it. So, I wasted the money not only on the dishwasher, but also on the custom cabinet panels. Not only that, but simply replacing the unit would not just be an extra expense I could not afford, but it would also change the look of my kitchen, which I spent so much time and money remodeling. Every time I would call the one and only service company in town to come out, it would work only slightly better and soon stop working again. It never seemed to work at 100% capacity. I think I spent more money on service calls than the actual appliance. How sad is that.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

Purchased May 2014. The rack grates that sit on top of the stove are warped. The temperature gauge does not work. The igniter is broken. I want a new stove, not a new stove that needs major repairs. They want to fix it. I will end up going to small claims.

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP. Our first service call was in 2008 because the bearings went. We had 2 more service calls to replace those again and again since then along with a service call for a vent issue, a heating issue and now a fan issue. 5 calls in 8 years at $75 a pop PLUS parts, todays call was $200 total!!! This dryer has cost us close to $2,000 in 8 years...no dryer is worth that when it comes with problems, service calls, replacement parts, and a not-so friendly customer service person who my husband just hung up with. DO NOT BUY ONE!!!!

We purchased a Fisher Paykel custom designed refrigerator 3 years ago. We were leery of buying a $4,000 refrigerator for the same reasons people are advised not to buy a Jaguar - frequent problems, expensive parts and service. Well, we bought it because it could be built to fit in the design of our new kitchen. Two days ago, we noticed a pool of water had begun to make its way across the floor. We called and were told the next available service appointment was February 8th, 19 days away.Problem is, we sold our house and are leaving in 4 days, moving out of state. Fisher gave us the name of a subcontractor repairman. We waited two days for an appointment with him. He just left and said the refrigerator was installed incorrectly to begin with and now needs a part that should have been used in the first place. That part will not be available for 5 days, the day after we move out of state. Long story made short is, in 64 years, I have never had a refrigerator break down and leak. Never. And certainly not a $4,000 one. Never again.

We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

NEVER BUY! I cant stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel. After two weeks and several phone calls to the repair person, I ordered the drain pump and installed it myself. It turned out that code 49 is the motor control, not the drain pump. We spent money on the technician, and Fisher and Paykel wont take any responsibility to correct their authorized repairmans error. Their response is that the washer is out of warranty and is our problem. This company has the worst customer service I have ever experienced; they do not return phone calls, will not transfer you to a supervisor, and are completely unwilling to assist in resolving the problem. After four weeks and $50 in quarters for the Laundromat, Im still looking at a broken washing machine. We will NEVER purchase any other Fisher and Paykel products. This reinforced the importance of buying American products. Spend your money on any other company. You will be EXTREMELY DISAPPOINTED and FRUSTRATED with any Fisher and Paykel purchase you make. The company has no integrity, and does not stand behind its products.

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldnt have been an issue! Then, the fins on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was! Now, 2 weeks ago, element and thermostat had to be repaired after a week of laundry piled up! I still have the bill for over $200. I havent even had a chance to pay yet and now the lint bucket is stuck! Seems like it should be an easy thing to fix but with all of the smarts of the machine, its probably something to do with electronics not releasing it. I am so disappointed in these products. Something big would have to happen to make me ever buy another F&P product! I had a good ole Maytag washer and dryer before and used it for many, many years with no issues. My husband wanted me to upgrade, now I wish I hadnt given my Maytags away as they are still working great for my son who had just bought his first home!

I have purchased all these items and they have all malfunctioned just when out of warranty. I believe this is deliberate. The cost of repair is prohibitive to the extent that I have not bothered with the fridge or dryer however the dishdrawer showed an error code saying to call for a technician. I did this only to find that it worked again when the technician came out. I was forced to pay the call out fee for this. Most recently I wanted a new cutlery basket - not of my model but for the most recent one. I called and thought I had ordered the part - what arrived was one piece out of three. I called again and said I had not received all the parts and explained what I needed. I was then sent the same part that I already had again! I then called back and explained the 2 parts (each different) that I needed. I was then sent 2 of the same parts. I then called again and was told they could not work out which part I needed. We agreed I would send a photo and they would call me back when they got the photo. I received no phone call and called back. I was then sent a diagram to look at which I did and I explained which part I needed. I said that my dish drawer was 7 years old and I wanted the basket that came with the new model. I was then told that the part in the photo clipped onto the side of the cutlery basket. I explained that it was actually inserted into the cutlery basket. The man angrily repeated that it clipped onto the side and told me that it was the part I already had and did not need. I said that if read my email he would see that it was actually the part I needed. He then asked me for the serial number of the dish drawer. I said it would not help as the part I wanted actually came with the new model. He repeated angrily that he needed the serial number. I said that it would not help as my serial number was for a seven-year-old model. I said I would like to speak to someone else as he was upsetting me. I was then put on hold for 10 minutes. I then hung up. I rang again and spoke to Customer Care. I explained what had happened and advised that I still needed the part. I was told I would be called back about it. After 3 days I called back to be told that there were notes on the record to say that I had been called back that morning and a message had been left to say that the part would not be provided to me. I was near my phone at the time and there definitely was no call as verified by my phones missed call record. Ive now called again and am on hold - at this stage its been 35:07 minutes... I paid AU $1800 for my dish drawers 7 years ago - hardly a cheap product. My advice to anyone is: dont ever buy this brand. The appliances are designed to break and the after sales customer service is extremely poor. I have been treated with utter disrespect for my time and a complete lack of care for my feelings.

On 10-3-09 we purchased the FP HE model #WL37126KW2, serial #NYU790706. In October 2012 we noticed dark dirty streaks on our clothes. Some clothing never did come clean. Dark clothes appear to have white streaks like large amounts of soap havent been removed. Ive tried different detergents and numerous cleaning cycles. Thank the dear Lord we purchased the extended warranty! Since October 2012 weve had 7 repairmen and 3 parts replaced. The last repair was on Wednesday, 4-17-13. The 2nd load of clothing came out exactly like it did the very first time in October. Are you kidding me!Now another repairman on 4-26-13 and then Im assuming another part. I have no idea what part hasnt been replaced! After 4 new replacement parts and still having the problems, we will get a gift certificate from Lowes for a replacement. You can bet it wont be FP! Ive spoken to FP directly, Lowes and the warranty company numerous times. I am totally fed up with this whole situation. I will never buy another FP. No good reviews will come from my mouth for FP!

In 2019 we purchased a kitchen full of appliances; Cook Top, Over, Microwave, two drawer dishwasher, and large bottom draw with two top doors refrigerator/freezer. Quality issues: Microwave cover/front panel is cheap, loose, and I had to do some customization to get it to quit falling off. We like the two-drawer dishwasher, but found it constantly needs adjustments to keep the lower drawer from dragging on the floor, and almost always have to run a max clean setting or re-wash when drawers are full. Over so far is great. Cooktop is great, but the nobs squeak now after just 8 months of use. The refrigerator is our biggest issue… constantly makes excessive motor/fan noise, door/drawer trim constantly falls off, or jams up… Doors don’t align well, and don’t stay aligned.Service issues: The biggest joke ever! Tried for 8 months to get someone our here “AT MY COST even”, to give all these appliances a full re-build, inspection, and/or confirmation that they were installed/assembled correctly. CANNOT find anyone interested is servicing these units, and NO ONE at Fisher & Paykel is interested in finding me support of any kind… nor were the representatives from the appliance store I purchased the units from. Recommendation: - If considering High-End appliances buy THERMADOR, stay away from Fisher & Paykel

I am expressing my concern and frustration with Fisher Paykel. I lodged call on the 6/3/2017 as my Fisher Paykel washing machine MW513 was leaking. I did a number of tests to see where the water was coming from and it all directed back to the washing machine. When the washing machine was on high (with clothes in it), it would start leaking from the washing to rinse cycle onwards. (this was clarified to Fisher Paykel on my phone call). When they had initially sent someone out here there was a lot of mucking around and the technician was meant to come on Friday 10/3/2017, he ended going to the wrong place and cancelling my job, which then led to a series of mistakes on FP end. This led to a number of phone calls and a lot of time out from work to rectify their mistake. They then had to send a new technician the following week (16/03/2017), whereby my mum was here and explained and showed the technician the photos and his response to her was when we wash the clothes on high place the same amount of clothes to the equivalent amount of water and do the cycle. When he conducted his tests there was no water leaking, as he never tried it with the clothes inside. He then cut the pipe shorter as he advised my mum it was too long. He then left for the next job. I came home and did exactly what he said (also advised in his job summary report to me) and again, the leakage started. I then called FP and advised what occurred and what the tech said to my mum.Over the phone they were going to take over 1.5 weeks to come and service my machine when I also advised that a small tile was starting to lift and causing water damage. The after-hours lady told me to call back the next business day as she couldnt do anything about it but could only book the appointment in. I called back the next day and advised the same thing, to which the gentlemen said he will make this a high priority (again to no avail and to a number of mistakes where they had a dryer to service instead of washing machine). A number of calls later and a different tech guy came out on the 22/3/2017. When he came I was here and advised him all of the above and advised for him to see the photos which he never wanted to and stated he believed me. He ran two water tests on high and no leakage happened (these were fast tracked from filling up the washing machine to the spin cycle, missing the washing rinse part).I did state to him that the leak ONLY happens when the water and clothes are in the machine and set on high. He still never put any clothes in. His advice to me was to wash my clothes on medium or low and the splash backs will not occur. If that was the case what is the relevance of buying a washing machine to only put the machine on medium and low? After he had left I called the customer service line 22/3/2017 (as clearly I was disappointed, stressed and upset), to which the customer service boy was very rude and basically stated that I am lying. The reason being is I advised him what happened and that I had photos of this and his response was anyone can take a photo and pretend their washing machine is leaking. I do not believe this is the way to address someone who is already stressed out that her apartment is going to flood and cause damage to below / surrounding apartments, as well as my own.I was then told by the same person to wash my clothes again and video it. I said I am a woman and I cannot lift the washing machine as it is heavy and you are now asking me to have the same leak occur and for me to clean up the mess yet again? His response was like yeah. What kind of people are they employing and how can they even think of treating their customers like this and getting away with it? I have already taken numerous time of out of work and constantly have to watch the machine when I wash.I didnt buy this washing machine so I can only place it on a certain level. It is under one years old and only until this year March, the problem occurred. There was no other history and when I made these complaints, it was indirectly stated back to me that nothing is wrong and I felt they thought I did know what I was talking about (deeming as I am woman). But, as my mum and my friend had witnessed, the water was coming from the machine. I will not be breaking my back lifting and cleaning again.I also asked a few times if I can get a cash settlement back and to speak to a team leader (none of which was done or considered at the time of the calls). The reason being is so I can buy a more reliable machine and can wash my clothes on high. I have uploaded photos and receipt of when I purchased the washing machine. I would like to be able to either get a reimbursement for the machine or a better quality machine, as I am wasting heaps of money on water bills. This by far, is the worst customer service I have ever received and do not advise anyone to purchase their products.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

We have a Fisher Paykel DW 60chpx1 dishwasher that broke down on February 10th. It took two weeks to come out. Then they didnt have the right part. Two weeks later they came out again and said it was unfixable. We were promised a replacement that would arrive March 23rd. Never came. Promised 11th April. Never came. Promised 28th April. Who knows. We are without a dishwasher now since February 10th. Just getting promises and lies. This is just not good enough.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

No contact with Fisher and Paykel happens without our initiating it. When our dishwasher broke, to book the service visit online we had to allow a 6 hour window for him/her to arrive. When he did come and determined what was needed i.e. parts and a second visit at no time did F&P update us. So after 2 weeks we made contact again and since then it has been impossible to get through. I cannot contact the service person directly, have to go through the customer service who do not answer the phone, cut you off and just respond to computer prompts. All they can do is rebook visits. The dishwasher is less than a year old and needs a new motor. We are not heavy users of it. I wish we could use the local service people and not have to rely on F and P ever again. They cannot cope.

Ive owned front-load machines for the past 5 years. Had a good experience with them as well. I just moved into top-load HE laundry and went F&P. After comparing the two styles I would recommend the F&P top-loaders. Being able to control your water levels is such an advantage to laundry. Heavily soiled stains are removed more significant with extra water. Having a thorough rinse improved my whites and stained outdoor clothing. The gentleness of F&P laundry is at peak level. My delicate clothing is avoiding vigorous wear and tear, even though front-load offers a delicate cycle. The controlled spin out speed is phenomenal. Clothes are noticeably softer and brighter. F&P laundry is amazing and I would recommend to any consumer.

I bought a fridge with 2+3 years warranty. After 1 month of warranty expired. Fridges computer and defrost heater are gone. It cost me almost $500. It was very challenging for Fisher Paykels customer service to talk with them. They said we will get back to you and they never do. I had to call them again and spend so much time on the phone and they dont really care. I never and NEVER buy any Fisher and Paykel product again. My previous fridge was Fujitsu and lasted 20 years without any problem.

This is the third F+P 2-drawer dishwasher we bought; two of them are in our rental flats in London, England. Both have been okay and the service in London was excellent. The one we have in Pennsylvania, I knew when it was problematic there would be no service. These hicks here dont even know what the brand name is.F+P New Zealand recommended two service companies. First, one guy never heard of the equipment but booked his in law to do the service. On the day of the service after waiting a week, the wife of the guy said he has the flu and must cancel. We have been down since Christmas day and its now the 9th of Jan. She didnt know when he could reschedule. The other one had an answering service and I left a message 10 days ago and again twice today, the 10th. The service leads you to a message that says leave your number which I did now 3 times. And if we want faster service, email them at a certain address which we did only to get a message that 10 days ago they changed their address to something else. Still no calls. This is hopeless and I do not recommend anyone to buy this unit in the US unless you are in the bigger cities where service companies are plentiful and they know the products. I loved the unit until I tried to get it serviced. I will never buy another and we own 46 properties.

I had an issue with my Fisher & Paykel stove oven door not fully closing and providing a good tight seal. I initiated a service request under my warranty in the middle of May 2017. As of today... July 7, 2017, I have not had a service call initiated by the company. They sent me the repair parts but will not schedule a service call today. Talked to the region rep for the company numerous times on the phone only to leave me frustrated to no end. I have at this point given up on getting any satisfaction with this issue. BUYER BEWARE!

We had a Fisher & Paykel dishwasher before and we purchased a new one because it had two drawers. It seems quieter than the old one. We had a lot of trouble with the old one. This one seems to be working fine and is better.

Bought this dishwasher 3 months ago, beautiful sleek design that has brought me so much grief! 1st dishwasher installer found a huge dent on the front upon removing it from box. Received 2nd one. Im not kidding, huge dent bottom drawer again! Im on my 3rd, no dent but dishes come out dirty, very noisy and top drawer smells after a day! Come on guys you can do better!

We purchased a Fisher & Paykel refrigerator, which was far more expensive than any other fridge that we considered. After delivery, we called to say that it was not cooling. The technician came once and added gas. After a day, it again stopped cooling. The technician came again, realized that there was a leak, and soldered some wires. When it started working, it was noisy. We called again, and they said they would replace the fridge the following week. They sent a truck to pick up the faulty one, and when we called the store to ask when the new one would be delivered, we learned that FP had changed their mind and did not want us as customers. We were left with rotting food and no fridge.

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

I want to start by saying we are very happy (so far) with the GWL11 Washer. It is 6 years old and 1 year out of extended warranty. I called the local factorys recommended shop on Thursday and Baker Appliance came out the next Monday. He ordered the part for regular delivery. A different repairman returned on Monday, a week later, to replace the electronic control unit. They discovered the wrong part was sent. He said the box had the correct part number on it but the part inside was incorrect. Does this happen a lot?My issue is, he told my wife they would ship the correct part the next day. I called them Tuesday to ask about the part delivery. The girl said she would check and call me back but never did. I left a message on Tuesday night and she called me back Wednesday morning and said she didnt have it yet. I called again and explained what the repairman had said. She asked someone in her office about it. She said they werent told and it would be another $50 for next day shipping. I then gave up.Wouldnt Fisher & Paykel absorb the additional cost if they shipped the wrong part? I spent more than $50 at the laundromat over the last 2 weeks. We have 5 people in our home.

We purchased a Fisher Paykel dishwasher and it has broken. It is still under warranty. We have now had 3 calls from the service people. Our part has been in for over a week now and they tell me they cannot schedule the time I need. Every time they call, they cannot give me even a morning or afternoon, just a date. Then they will call one day ahead of time to schedule the service. I have a busy medical practice and have given them actually 2-hour time frames on Mondays, Tuesdays, Thursdays and Fridays and have actually told them 3 times now I am available all day on Wednesdays and that does not work for them. So each time they tell me they have to talk with the service manager again. The dishwasher has now been broken almost two months. I have given times each day and that is not good enough for them. I will never buy a Fisher Paykel again and I plan on telling each and every patient in my practice about this situation. This is not even worth rating; if it were, I would give it a zero. I cannot believe that 3 times I have been called and still am not able to schedule service. Unbelievable. Again, I am not able to cancel patients appointments on the spur of the moment.” Do you people realize how many patients that would be inconvenienced? This is not about me--this is about others! Something someone knows nothing about. I would never stay in business if I ran a business like this with a product like this.

I have owned this washer for over 16 years. It has never needed servicing. I love how it automatically senses the size of the wash load and adjusts water usage accordingly. I only recently purchased a replacement agitator due to a broken fin. My clothes are clean and the machine is reliable.

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work. One of the service reps in New Zealand asked us to fax all the records we have kept on the problems with this range. The number he gave us would not go through. I think he did not want to give us a correct number. He would not even give us his last name so we could talk to him again! If they were an automotive manufacturer, after reading all the bad reviews, the government would have already put them out of business!

I needed a new fridge and I found a Fisher & Paykel fridge with a design that I love. Its been a year and a half now. I like that its big and theres a lot of space inside. Its performing well and the only problem I have is the water machine and the temperature control which is not working. Its not under guarantee so Im trying to see what my other options are. Its a good fridge, if I fix the little problem, it will be perfect.