I ran into it going online and looking for a counter depth refrigerator and thats when I ran into Fisher & Paykel. I chose them primarily because they were the only one that actually had the depth that I wanted. Other people called em counter depth refrigerators but they really werent. I have the 17 cubic foot refrigerator with the ice drawer at the bottom and two doors at the front. We pretty much like everything about it. My favorite thing about it was that it only sticks out four inches past the counter and it performs as well if not better, I would say. The only problem Ive had is with the sliding drawer. Its come off the track a couple times. The service people have been able to get it back on and I think I know how to do it myself now.

Fisher & Paykel Activesmart 16.9-cu ft French Door Counter-Depth - Very happy with the refrigerator. Like the quality. A few items would have been helpful: i.e., only one ice cube tray, no egg storage container and a couple of trays for the shelves would improve storage. Based on a premium product would have expected all the above included.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only. On calling FP customer service, we were told we were probably using too much detergent. Ha, if we use any less, we wonder whether our clothes will actually be cleaned! So what do we do? This machine is less than 1 year old and its a disaster. There is no support from the store we bought it from (despite having taken out extra service warranty) and FP doesnt want to help either. Surely, a machine cannot be HE if after washing it leaves clothes with dark streaks on them, hence needing a second wash! I dont see the efficiency in that! There seems to be little option other than to take it to the scrap heap and buy a new machine, different brand naturally. Hunk of junk, never to be recommended to anyone.

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer. I also have a Fisher Paykel refrigerator that had needed service, once in warranty and once out of warranty. Time to go back to the old school appliances. This brand should stay down under.

I bought my washer and dryer from a dealership. They were husband and wife and they handle a store in Greenville, Texas and were really helpful. I wanted the top load and like it because its very quiet. I think theyre great. So far it’s been wonderful. It washes clothes very well and doesnt twist them around and I like that. I already recommended Fisher & Paykel several times to friends.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

First washer purchased in 2001 had problem going from wash cycle to rinse in 2006. We tried contacting Fisher & Paykel and got no response, no support, and no help! We replaced a diverter valve, and then a circuit board, only to have wasted our money. We wrote a formal letter to F & P Customer Care USA (Irvine, CA) on Sept 21, 2007 letting F & P know that the diverter valve and circuit board only lasted 9 months before it repeated. No response was ever received from F & P Customer Care USA. That pretty sums up the amount of support/customer care you will receive. We liked the technology; and despite the lack of support, customer service, or response, we bought a GW12 and disposed of our six-year-old GWll. No problem with our GW12 from 2007 until 2013. Now, our GW12 is having the same problem! It appears that both of our Fisher & Paykel washers only have a six-year life cycle. I will write another formal letter to Fisher & Paykel Customer Care USA, but I do not expect I will ever hear from Fisher & Paykel.From my perspective, Fisher & Paykel washers have a planned obsolescence of six years, and clearly they lack an infrastructure for support or customer service in the USA. I would recommend that you only buy their products if you like changing your major appliances out frequently. If you do purchase Fisher & Paykel products in the USA, then expect to be on your own with no support or any customer service.One last item, the letters to FP Consumer Customer Care USA contained two emails for response and one mobile phone number. It is on 24/7, 365 days a year!

This is a follow-up to the review I wrote on 6-15-13. I sent F&P (Lisette **) an email early, early Saturday morning, like 4:00 a.m. her time. I received an out-of-office reply that she would be out of the office for a couple of more days, so I wasnt hopeful that I would hear back soon. BUT GUESS WHAT? She emailed me back at 5:30 a.m. her time - just 90 minutes later - letting me know that she has asked someone to call me and get things going, and that it would be covered under warranty. One hour later someone from F&Ps NEW ZEALAND office called and got things set up for us! And it is now Monday morning and the service guy is here fixing the washer. So that is indeed terrific service again from F&P that we have received on a machine that has had several service calls. It is outside of the warranty period, but I am glad that they are standing by their product since there were obviously some design problems with the F&P washers that Lowes pushed in 2008 and 2009. Thanks Lisette and F&P!!!

Do not purchase these products. The warranty is deceiving and does not cover parts if something does go wrong. Nothing on the stove is built to last. To get a simple knob replacement I have to have two repairmen come to do a 6 hour job and saw the whole top of the steel stove off. Customer Service told me I was lucky that the stove lasted one whole year. It cost $3k.

F&P Washer model # wa37t26gw2 - I bought this washing machine from a local Sears in Newton, KS. I have had it now for three years and two months. My husband was washing clothes the other night and went out into the laundry room and the whole room was filled with white stinky smoke. The whole entire board of the machine is burned up. Im just not satisfied with a washer lasting only three years before I have a major problem. I just wanted you to know!

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.I have had to spend so much time to try to receive this rebate. Probably 20 emails, several phone calls, numerous submissions of the claim form. There was some problem with it, every time. In the end, they said, I didnt qualify: because this is for a Wall oven, and cooktop. You purchased a Range Cooktop. Its still the same, it has 6 burners, and the range top style is actually more expensive than the basic cooktop. Its just rubbish, that they dont honor these rebates. I have tried to submit over and over, and it has been so frustrating. I have no idea if the appliances work well or not. But the rebate process does not. Dont fall for that.

I purchased a Fisher Paykel built in oven model OB60SD10PX1 6 weeks ago. I spelt something on the bottom of the oven. So I started the self cleaning function. The oven over heated during this function and burnt out the motherboard safety switch and door lock. I called F&P. Their customer service representative was given a contract number for a service agent. Waited 10 days for someone to come out to have a look at the oven. Technician replaced the door lock and motherboard but the safety switch is out of stock, and will be another 2to 3 weeks delay. I have done some research on the faulty F216 - and it seems that this is a known fault with this oven. If this is the case shouldnt this oven be recalled? As I have only had this oven for 6 weeks with a known fault you would think that I would be entitled to a refund/store credit.

Before ordering, please check that the delivery company will be able to get the appliance in your kitchen. I ordered an American fridge freezer, but when it arrived they could not get it into my kitchen. The delivery boys were lovely and they said they could probably get it in, if the doors and drawer were removed, but they could not find a way to remove the drawer. I called Fisher and Paykel and they could not help either and suggested that I just took doorstep delivery and work the rest out for myself! Very disappointing, so to avoid disappointment yourselves, please check this out before you order. Incidentally, I live in a detached house with standard size openings.

I’m a single guy, live alone, and the Fisher & Paykel washer was easy for me to work and understand. And it does a big load of laundry. I like this one better than other models. It seems to get the clothes cleaner.

They are both so easy to operate and load. They are quiet. The clothes are thoroughly cleaned and dried. I love them both. Would highly recommend them and would buy them again.

I heard about the Fisher & Paykel two-drawer dishwashers and that’s what I wanted. It was the only one that had the two-drawer. I wanted my kitchen redone and they just put it in about a month ago but it’s not done yet, the total kitchen. So I haven’t used it. So I don’t know how it works or anything. There’s a lot of plastic stuff in it and I have a feeling it’s going to break. It’s not made as strong as an ordinary dishwasher is. I would just rate them average because I think one of the little plastic things broke when they put it in. It’s not anything that makes a big difference or anything. That’s not very good.

I bought a Fisher & Paykel washer and dryer in 2012. Since then I have had to have the dryer repaired 4 times and it just quit again. I wish I had never bought them.

My daughter is an interior designer and she introduced us to Fisher and Paykel appliances 12 or 13 years ago and we bought our first dish drawers then. At our next house, we had Fisher and Paykel washer and dryer as well as the dish drawers. Then our next house, we had a KitchenAid copy of a Fisher and Paykel dish drawer which was a piece of junk. So for the current house, Im remodeling the kitchen right now and we bought dish drawers. The products are fantastic. They pay attention to how much energy and water and soap they consume. The underlying design is brilliant in all of them.

I love the dishwasher. The top drawer is great for the two of us, but when we have company or I am baking it is great to have both drawers! I have a finicky back and the top drawer doesnt require much bending to load and unload.

The last ones I had were the Whirlpool front loaders. I didn’t like them. I’ll never buy a front loader again. We bought from a little appliance store here in Benton. At first, we bought a Speed Queen and it pumped up the water so fast that my pipes wouldn’t take it and it flooded my laundry room every time I would wash. So I called them back and they said they had one that the pump didn’t pump that hard. And we went and traded. They were brand new. I had it about four days and got these which I love. They work great! The experience with Fisher & Paykel went real well. I love it and have already recommended it. My daughter wants one. She likes the fact that the tub is all sealed up in there. Her husband is in construction and he forgets to get nails and things out of his pockets and it just messes all up down underneath hers. But this one is all sealed so nothing can get down underneath there.

We have been the proud owner of a two-drawer for approximately 9 years. We liked the design so much we bought the dishwasher in another state and transported it to Florida of installation. We have turned a deaf ear on the fact that it is noisy due to the fact that we liked the convenience of it so much. Well, things have started to go wrong with the unit which include losing the backlighting on one of the displays, total breakdown of the plastic trim plates and failure of the drawers to drain. At times, the bottom drawer has in excess of one inch of water after completion of the cycle. The other day, I called the customer service number and spoke to a lovely young lady who attempted to address my concerns, took down all of my identifying information and advised me that she would attempt to obtain some sort of assistance for me toward the purchase of a new dishwasher. My wife and I agreed that based on the age of the unit, it is probably not worth the expense of having a repair person visit, diagnose the problem and obtain all the parts that would be needed to get it running and make it look good again. To my dismay, I called back today, provided all of my identifying information and learned that my call was not on file and therefore, nothing had been done on my issue. What a shame because even though these units do not get great reviews in the United States, my wife and I were willing to take another chance on a new one instead of buying a conventional one. We had had a pretty good experience with our unit and are just hoping we can get some assistance, as these dishwashers are very expensive. I would think that a company with the good reputation of Fisher and Paykel would want to ensure that their customers are satisfied for the life of the appliance. I am getting the feeling that they are really not interested in helping me at all!

This dishwasher comes as two, drawer-sized units. We are empty nesters, and two small units are much more convenient than one large one. This is the second FP we have had. Original put to market way too early. Second generation has been reliable, cleans well, and is very convenient. Will buy a 3rd when this one breaks.

Bought Fisher Paykel fridge freezer. Its just over 3 years old. Noticed the inside liner is cracking. Phoned F&P. They admit there is a fault and cant be repaired but all they want to do is sell me a new one at staff rates. I feel this is not satisfactory.

On December 4, 2013, I wrote a review of this gas range and expressed my concern about being abandoned by the manufacturer and left with a stove that could not be repaired. We knew our stove was out of warranty, we were just shocked that we had been told by their local repair company that it could not be repaired. In response to that post, we were contacted by the manufacturer who came to our aid and not only found the solution, but had our stove fixed without charge. So Fisher Paykel has gone beyond the call of duty here, and we certainly appreciate their reaching out to consumers of their product. Thank you.

We bought the Fisher Paykel dryer at Lowes after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldnt even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, “Well, that it is the vent, etc.” I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

I was washing a load of laundry, I went down to throw them in the dryer. When I lifted the washer lid, there was a burnt smell! I lifted up to look under the washer to see the pump wet and on closer look, burnt! There is no power to the machine now. I called customer service to let them know Ive called around and found tech to fix it. He told me to call them to get authorization and the customer service agent told me, I dont know why youre calling us. I called the service tech back, now I have to pay for parts and service call on a machine that is only 2 years old! After looking up this washer and all the complaints on this company, I will never purchase this brand again!

I bought three Fisher & Paykel dish drawers for my new kitchen and extended the warranty for 5 years. Throughout the 5 years, 2 of the dishwashers worked perfectly. One we constantly had problems with. Authorized service came out a number of times and said that our dishwasher issues came from these little tiny bugs on our circuit board. Our house has no bugs. Interestingly, I was talking to my friend who loved my dishwasher and when she remodeled her house, she bought two single drawer dishwashers. I was surprised to find that she has one that operates perfectly. The other is plagued with these little bugs and shes disgusted. She also has no bugs in her home either. Now, we are both thinking that this is something that probably came from the warehouse where these were stored. I now have to replace the dishwasher after about 6 years. I’m very, very dissatisfied.

I went to Warners Stellian here in the Twin Cities. I asked what are my options for a 36-inch unit. I had no background on Fisher & Paykel. I got their 36-inch stove. It works, it heats up to temperature. The burners on top are a little bit more aggressive. I would have liked to have a different simmer burner than what I have on there but all things considered, I would give it a 9 out of 10. It is beautiful. I didnt buy it originally because of cost. Its truly a beautiful piece of equipment. I would definitely consider, its a beautiful artistic design and it looks absolutely stunning in my kitchen. It was nineteen years before I got a kitchen remodel and it is a beautiful piece.. Theres a glitch for some reason - if I start the burner on top, it can turn the oven off, I have to be real careful for that. Im not sure why, I should probably check into it. But this is what I like the best out of it and Ill be honest with you - the oven heats to temperature PERFECTLY. And I have such a respect for that because thats what its supposed to do. Thats why you buy an oven! That Whirlpool took an hour to heat to 300 and you have to set it. You dont have enough paper to write my comments on that one.

In a store at Tri-City Fair, I was going around, looking for a washing machine and my husband had heard a little bit about Fisher and Paykel. He said, “You know, maybe we should look at this.” So I started looking those up and we went to a store that carried them here in Salem. I had one set of washer and dryer, and then I have replaced the washer as my previous one went. It was just around 5 years. I think it was the motherboard. I wasn’t crazy about that, but I like the product…how it spins (high speed). I also like the fact that it can be on top loading and the amount of water it extracts from the clothes so it takes less drying time if I use my dryer. It’s a little loud, but I have it in my basement so it’s no problem and I don’t have to worry about water spill… Only a couple of times that I had water come over and I think it was because I had something in there. It’s fine, I like it. I’d say they’re better compared to other models I had before them. I’d recommend it to a friend.

Intuitive Eco washing machine. We have endured and continue to experience water on the floor despite two repair sessions by so-called certified and recommended companies. Now we have a Code 52; Repairmen plural cannot diagnose where leak is coming from. Repair service is slow in San Antonio and very poor at best. Washing machines are a need, this unit is headed for the junk yard! We bought a new washing machine yesterday to replace this awful Fisher Paykel washing machine.

Tonight is the third time that my washer has stopped working. It does not drain now and will not power on. This washer has been nothing but trouble since purchased. I regret ever getting rid of my old washer. It was dependable. I think this is a sub-standard product and after reading the reviews here, I see that I am not the only person that feels this way. You should not have to have service on such a new product as often as you do on this. I am in good mind to just junk it and go buy a cheap regular washer that I can depend on. I am very frustrated and I am telling everyone that I know to stay away from this product. I have called customer service and left messages, but so far I have not had a return call. The customer service is horrible, too.

I have just replaced my old Fisher Paykel dish drawers with new ones. I love the drawers. Their size and versatility work great for the two of us. The inside of new one is a bit smaller than my old one so that is taking some getting used to. That one small thing is my only complaint. I would definitely recommend Fisher Paykel Dish Drawers (and have).

I purchased a top-loading Fisher & Paykel washing machine in 2006 and it lasted until about 2011. In 2011, I again purchased a top-loading Fisher & Paykel washing machine. I gave the benefit of the doubt to Fisher & Paykel, thinking it was just a fluke that the first machine needed to be replaced. The second machine lasted until just as the warranty is about to expire. The machine is a piece of junk and I deeply regret being such a fool that I repurchased a Fisher & Paykel washing machine.

F&P product quality has bottomed out. Our first set of Fisher & Paykel washer and dryer worked very well. We sold them with the house in FL. We relocated to TN and purchased the newer model washer and dryer, and sorry to say, will never purchase another F&P product again. The DEGX1 dryer has broken down multiple times (no heat or taking hours to dry a load of clothes). The lint trap is extremely inefficient. We have had to repair the dryer and put out money when we could barely buy food. The washer that we purchased at the same time does not effectively wash clothes and they have to be rewashed. We are so disappointed and angry that we put so much money. Talk about sorry workmanship!

Bought my Fisher Paykel through Lowes without seeing it and am very happy with features. Well organized and holds more than my same size Whirlpool. Can I get a discount on gas stove and dishwasher from Fisher Paykel?

I am a rural American, I have used the Fisher & Paykel washing machine for 4 years and have continually smelled mold and mildew. Today, the washer spilled water all over my laundry room, so I took the entire machine apart. As I suspected, there was mold and slime all over it. Why does water sit on the bottom of this washing machine all the time and what can I do to correct this problem other than go buy a GE?

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

Fisher-Paykel washer, replaced the pump twice. Works great after more than 10 years. Price has gone up, I would look to other brands for a replacement though. This washer is easy to repair and very reliable. I have replaced the agitator once, about $100, did it myself. The design lends itself to easy repair by the owner. I would recommend the deep clean cycle with washing soda at least once per month for optimally clean clothes. Just program the clean cycle, dump in the washing soda and turn it on.

We bought a Fisher & Paykel built-in oven and microwave. My wife primarily heard about the DCS stuff over at America’s Cooking School. Then she looked around a little bit and thought they were a little better quality than the things we had, and some recommendations she’d seen. We’ve had the oven and microwave since June and it’s been operational less than half that time. They kept going back and forth and back and forth and they finally replaced it. But it took a couple of months. So it’s really unsatisfactory. We went round and round and round with everybody, the people we bought it from, and we bought it from a very good, reputable store. I don’t know if they sell cheap stuff but we didn’t go through the kind to get any deals or anything. After it first went down, they gave us the name of the warranty service or repair people and they were pretty helpful. I talked to Fisher & Paykel numerous times. They talked a pretty good game but they kept saying that a local rep would get a hold of me and work to resolve it. And I haven’t heard from him yet. He’s a phantom, I guess. It was not very good. A part broke, they replaced it; it never did work right even with that. They came out and Fisher & Paykel told them to replace it again which doesn’t make any sense at all. But they did and it broke again and they never did work again. And it took them weeks to decide. After several months, obviously, and a lot of phone calls and other stuff, they finally replaced it. We cook a lot but in the summer. We don’t use the oven as much as in the winter. So it’s been fine the three or four times we’ve used it. We use it every opportunity because my wife still don’t have confidence we will have an oven for the Thanksgiving crowd. I think their customer service is atrocious. They never called back. They sound good when they take notes and say, “We’ll send it to the local manager and he’ll contact you within 24 to 48 hours.” And that’s two to three months ago. But the unit is beautiful - it works very nice and fits perfectly for what we want. It matches the size of the kitchen. It has all the good stuff but it doesn’t matter much if it doesn’t work.

I am enjoying my Fisher and Paykel dishwasher. I live in a small apt alone and the 1 drawer seems to be working out fine.

I wanted to take the bins out of my freezer to clean them and get rid of some ice buildup and I can see no way to get them out. Theres no instructions in the users manual and customer service was unable to tell me how so they emailed me a video that was supposed to show me how to do it but the video was 6 years old and the freezer compartment didnt look anything like what I have now. Weve only had ours about a year-and-a-half and it is still under warranty. I emailed them back to let them know and they never responded to my email, and I even sent pictures of what mine looks like, so I called again and I was told that I would have to have a service rep come out to remove the bins and if he found there was no manufacturer defect they would charge me $95!!Yet they are not able to provide me with any instructions on how to do it myself!!! This refrigerator cost way too much have people answering the phone that cant help with something that should be a simple process... And maybe the bins dont come out at all but if they dont they should be able to at least tell me that instead of telling me they have to send out a service rep.

I am an electrician and I see Fisher & Paykel appliance in some of our custom houses. I’ve seen them in the kitchens so I thought it must be good if these people are spending a ton of money on this house. It must be a good refrigerator. I have purchased one Fisher & Paykel refrigerator that’s in my house. They’re nice, clean-looking products and reliable, as far as I can tell so far. It’s a cabinet depth refrigerator, but I was very surprised at how much we can fit in there. It was a perfect fit! The temperature is always steady.

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.Thank God for my extended warranty. The washer has been serviced two times in four years and the dryer once. Do not buy these appliances, you will regret it. My daughter-in-laws mother has the same washer and the same problems! What a piece of **.

Its a shame that all the people who have left complaints here, dont have a friend or family member thats a appliance tech, because the Fisher & Paykel washer & top load dryer are the best laundry set Ive ever owned. Fortunately for me that I have a brother who not only is a tech, but also worked for Fisher & Paykel, so he knows their products, inside and out.When I 1st got them and saw the tops were all plastic, I thought I was forced into the biggest mistake of my life. Because like many other people here, I got rid of my Maytag set that were still working after 30 years with very little service. Although Ive had some issues with the top load dryer, mainly the lint build-up behind the grill that he vacuums out once a month. Ive only had to replace a lint screen and bearings kit in the 6 years that Ive own it. Since I only had to pay for the parts and not for labor or service charge, my cost have been very minimal.As for the washer, the only problem is that when we do large loads it usually splashes water on to the basement floor. Since its only a concrete floor, its not a major issue. The only thing my brother can think why we are not experiencing the same problems with leaking pumps causing computer board to burn out is, we all bought our machines manufactured in New Zealand before they opened their Ohio, USA factory.Considering all the laundry my family does in a week, the Fisher & Paykel set has held up very well, so far. I know its largely in part because my brother is an appliance tech and not everyone is as fortunate. But Im very happy with them. The reverse- tumble dryer has cut down on my ironing, saving a great deal of time and energy.

I chose this counter depth refrigerator RF175WDX1 as part of a kitchen remodel. After 3 months or so, all is good. It is quiet and looks good in the kitchen. I purposely chose this model without water & ice, but the one thing I would suggest is a separate, narrow shelf for ice trays.

I bought a house in the southern part of Virginia and it had old appliances in it and the dishwasher failed. I went to a store that sold all the brands and we were taken by the drawer configuration. We thought that would work well on our kitchen and it has done. I like the fact that I can load pots and pans in the lower drawer and other stuff in the upper drawer and do them all at once. And its just the easier loading feature. I think its a wonderful machine. It washes dishes very well and I have only a few complaints. Its a little awkward getting used to the fact that theres only water coming from below, theres no upper wand so you have to be clever about how you put things in it. And the plastic piece which you grab to open it, both the upper and lower ones have cracked, so theyre just not strong enough for the load that they have to put up with. Daily opening and closing. But outside of that, its been wonderful.

After 8 months, my 24 range stopped working. Two weeks after my initial service call, the service people said they had the parts and scheduled a repair for Tuesday, April 17. I took the morning off, but they did not arrive in time to do the job. So I had to reschedule my service call for today. They said they would be here by 1pm. Then they called back to say they had made a mistake and that in fact, they did not have the part, because it was on back order. So my lost morning off work on Tuesday was for nothing. I am still without the use of my oven. I would like a replacement oven. I paid top dollar for a fancy oven, and not only did it break so soon, it cannot even be repaired in a timely manner. I called Fisher Paykel and stayed on hold for 5 minutes before speaking to someone. I told them what had happened, and they just said to wait for the part to come in and reschedule my appointment and that there was nothing they could do, unless my stove could not be repaired. Meanwhile, 2 lost days at work and no oven for over 2 weeks! I was told I could call back in a few hours and talk to the management team, which I plan to do.

My girlfriend’s aunt has a Fisher and Paykel washer and dryer she’s had for about 10-11 years if not longer. She said she’s never had a problem with them so I decided to buy a F & S washer and dryer too. So far I haven’t had any issues. I’m happy with them.

5 weeks to replace a thermostat on a new $3000 oven. When raising the issue with F/P customer service I was told by a rather rude person that if the proposed time doesnt suit them Then they would schedule the repair for an even later date. Simply not good enough. Call center staff made it clear they were not interested in dealing with me as an individual just a number. Never again.

I love the quietness of the machine. It washes well. The problem I have is that it is hard to get it warranted. It is not a common brand. I love the stainless steel drum and the different settings help me select the exact setting to use.

If you are looking for the ability to do different types of loads (light and dirty, or fine dishes and heavy pots) at the same time or if you usually do smaller loads more often and only large loads occasionally, this is the dishwasher for you. The interior of the dishwasher and the racks are amazingly designed. We can fit way more dishes bowls and cups that we thought would be possible in each drawer. The adjustable side shelves allowing for larger items below and then shorter items like coffee cups are so smartly designed. Further, this dishwasher cleans things perfectly. No spots, no missed areas and no running the load a second time to try to get it clean. And it runs on the quiet side for a dishwasher except for an occasional noise here or there when the pump runs to drain water.

To get my dishwasher repaired is a joke, as they say tech will be out between 12 and 5. Hello people work, well get a family member or a neighbors to come over. Hello who doesnt work these days. We agree the tech wouldnt be here before two and rocks up just before two, as I am driving home from work. Missed him by two minutes, but cant come back today, so we all have to live with the smell for another four days. So just remember if you are buying Fisher Paykel you can only get it service by Fisher Paykel. So if it breaks down be ready to have your life put on hold as the world only works around them. As they cant booked times only between half days and be ready for the half hour call before they come out, only if you request a call before they come, otherwise take a sick day as they will just rock up anytime to service it, and if not there too bad. So you can drop what you doing and run out of work at the drop of a hat, half hour before they come. All company really let you do that. So come on Fisher Paykel, get your ** together to help your customers out in a better way. We all have jobs to do, so get your tech to work on a better schedule so they can give us a time and not between five hours. I wouldnt be recommending your products to my friends or family for this reason.

We got the two-drawer dishwasher from Fisher & Paykel. Our other unit died and this is the first time we’re purchasing from them. My favorite feature on the unit is it having 2 drawers. Were an older couple and I have one drawer of dishes a day which is perfect. If you have smelly fish dishes or something you want them to be done straight away. And it works very well for us. Im absolutely delighted with it. It works beautifully and its extremely quiet. And of course its a good Kiwi product. My wife is Kiwi, which is good. What else can I say?

So frustrated with my fridge not working for over a month with multiple calls from the refrigerator repair people. I phoned Fisher Paykel customer service and they have been more than helpful in trying to assist me although the fridge is past warranty. I thank them for their kindness and empathy.

We were buying a washer and we bought a Speed Queen washer because I heard theyre the best. And in the place where I bought it, they had one of the Fisher & Paykel dryers right there that was marked down and I let the sales guy talk to me into it. It was a good deal. So far, I have no problems or issues. Performance is good.

I have the dish drawers and both handles have broken. I know how to open the dish drawers as I had dish drawers prior to getting these except that handle was one piece on the door. I was concerned when I got these dish drawers as several of my friends that I had talked into getting Fisher Paykel dish drawers had the same thing happen to them because they are made out of cheap plastic! This was the only reason I did not want another Fisher Paykel. I loved the one I had before because you have enough room to keep your dishes done rather than the one dishwasher that you can never fit all the dishes in a load. I called Fisher Paykel and they have not been helpful at all, not did they seem interested in doing anything about it. They know how cheap these handles are and when they are broken. You cant open the dish drawer. Both are broken and I do not let anyone load my dishes except me because I knew what happened with my friends dish drawers. I loved my first one that lasted 9 years without a problem but when I called the service man out, it ended up after 400 dollars where they were replacing parts and something else was going wrong, I decided enough was enough -- they said they could not fix it so I wanted another set but I will never get anything Fisher Paykel anymore. They used to be good and stand behind their product but now they just build a cheap machine and charge a large price for it. My timer is already not working correctly and it even changes the settings all by itself. I had no clue after only 3 years I would have such a piece of junk!

Just today had a major breakthrough thanks to the Fisher & Paykel customer service representative. Marks Electricals delayed engineer appointment for over three months. No descent information to rely on. Thanking Fisher &Paykel for support I received and very patient representative, she is A Hero today.

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.

I surprised my wife with a brand-new Fisher Paykel double-drawer dishwasher because I got tired of cleaning and servicing her old one. They are not inexpensive. Within one month, the start button receded into the chassis. The service person found that the lighted collar around the start button was made of cheap plastic and had simply broken making the machine inoperable. I would think for the amount of money that durn machine cost, they could afford to at least make the plastic parts durable enough to last more than a month.

We were getting a new kitchen installed last May, and after much consideration had gone with almost all Fisher and Paykel appliances. Unfortunately our son had an accident in the kitchen mid Sept shattering the front piece of glass on the oven door. We called Services about a replacement which was showing available online but it took a whole week of ringing every day only to be told that there was no stock of the glass part or a whole door and they couldnt tell for sure when it would be available. Well its 4 weeks now and we have called repeatedly and emailed customer care as well to no avail. Polite and sorry as they always are when speaking on the phone or responding in their emails, the staff seem to be at a loss for a resolution. There seems not to be an answer from the technical team here in the UK which is totally mind boggling for a supposed reputable and growing company. We are sorry that the only people we can speak with are helpless and taking the flak for F&Ps poor services. How does Fisher and Paykel actually function in their after-sales care or do they actually care for their customers? If only we had known this, we would not have kitted out our kitchen with so many F&P appliances. But now that our architect, builders and friends see what we are currently facing, no one is likely to use or recommend the use of F&P appliances. Its a real shame, good products but poor organisation. We have decided the next step would be to refer case to the Ombudsman.

We purchased Fisher Paykel Top Loading washer and dryer in 2007 from Lowes. Along with the 1-year warranty, we bought the 4-year extended warranty. The lids are plastic and cracked! Lowes warrantied three replacement lids for the washer and three lids for the dryer. They would not warranty more than three per appliance. Fisher Paykel stated not to use stain remover on our laundry as it affects the plastic in the lid. Our warranty ran out on 11/24 and on 11/25, the dryer bearings went bad. I really thought appliances lasted longer. Its very disappointing especially for the money we paid.

I purchased the FP Eco washer and dryer at Lowes on 5-12-09. The washer died yesterday after only 4 years. I was told by the salesman that FP was a superior product and I especially liked the ECO features as I am environmentally conscious. To call a serviceman and pay $100s in repairs is not worth it. I may as well buy a new washer. So much for ECO friendly as my FP washer will now wind up in a dump. FP washer was a total waste of money. This time, Ill buy another Maytag. My last one lasted 10 years.

Weve had problems with both the washer and dryer. The washer leaked from the bottom and we had it repaired. The repairman explained that the cause was from not using the rinse cycle when washing whites and that they do not use bleach overseas. Now, our dryer is 3 1/2 years old and it’s in need of a repair. It sounds as though the bearing is going out of it. These were expensive appliances and one should be able to expect at least 10 years.

The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size its great but I really resent paying so much for a spare part...15% of the purchase price doesnt seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesnt do the job its supposed to. Great idea... But the result is not good.

I went on holidays on 16/12/2014, came back to find my less than 3 year old f/P decided to break down with food in it which was not due to go out of code till end on January. Lo and behold came home to a stinking ham, cheese, butter, yogurt, eggs popped off like in ghost busters and salami, mayo, mustard, tomato sauce all through the fridge. Then to find out I had to wait 3 days for service as they only have 1 tech for the whole of Mitchell Park!!!

Im a kitchen and bath designer so I know about Fisher & Paykel. We have them in the showroom at the last place I worked, and I inherited that when I bought the display, when we downsized after the crash, and I just replaced it. I put it in my sister and brother-in-laws house, and they love it. Its a great appliance for Californians and retired people who are you know downsizing their homes, as their kids go off to school. Its also great for young couples with kids because they can do one load. The dishwasher is great because of the two drawers. Besides, its a New Zealand product.

We bought our F&P Dish Drawer DD603 in 2002 during a kitchen remodel along with new countertops, Sub-zero, stove, microwave, etc. I would say we use our dishwasher regularly but no more than expected and especially at the price we paid. That said, I think at this point, Ive paid in repair costs pretty much what I paid for the unit plus extended warranty plus installation back then. When our extended service warranty ran out years ago, the DIY in me took on the task of diagnosing, buying, and replacing the parts myself.However, Im now at the point of deciding whether to cut my losses and toss the whole thing out. Last Oct., there was a leak, which rendered the unit inoperable. I replaced the shorted main filter board, both top and bottom wiring harness, and the bottom controller. All was well for about a month. Then, it looked like the top drawers lid wasnt closing securely as I find moisture on the side of the tub after a complaint of beeping dilemma. (She swears there wasnt anything remotely big in the tub that would prevent the lid from closing.) In any case, the top drawer controller seems to be a goner.Last night, I replaced the top controller. The top unit did light up, but my wife did the trial run using the bottom drawer instead. The top drawer practically beeped all night and no amount of coaxing, turn off, lock, open drawer, etc., would silence it. No codes, just R2D2 on a binge. Whats next? Replace the main filter again, a bad controller, replace the actuators, the entire lid, etc.? I have two choices now: (a) somehow rig this unit to see if it can operate with the good bottom drawer only or (b) cut my losses, parcel out my recently purchased parts on eBay, and replace the dishwasher? One of my neighbors bought the same F&P DD unit, but Im afraid to check with her about her experience.

We bought a motorhome and our Fisher & Paykel dishwasher drawer was part of the package. It is astounding compared to the ones we previously owned. However it was a little hard to get used to because it’s probably a low end model. It doesnt have any lights on it anywhere, it just beeps, and it wasnt working when we first got moved in but they had somebody come out and fix it and the customer service was incredible. My sister-in-law actually has the double drawer model and when she found out I had one she said, “Oh, you will love every bit about it. It’s just incredible!” Not only is it easy and efficient being in a drawer like that, it does consume less water, it’s quiet. We’re very happy with it and we would highly recommend it to anybody.

After saving for a few years we purchased a DCS duel fuel range model Rds366ss. The stove was $5695, the vented hood was another $1295 and the back panel and shelf kit was another $395. Since purchased, the oven would heat higher than the required temp and after several tech visits with no results, we decided to live with it, adjusting the temp as we cooked. Then after a couple of years I had to repair all six of the spark igniters. Now after nine years, the stove has quit working altogether and after another tech visit we were told the oven thermostat had failed and needed a new one, part#210766. Calling DCS customer care for a replacement we were told the part was no longer available and there were no replacement parts for it. After checking many websites we found that the part was indeed obsolete with no substitute parts that would work in its place.Calling DCS back and speaking with a customer service tech we were told that maybe the part could be found used online. Another option was maybe we should consider buying another stove! Are you kidding me. After spending all this money on a stove we thought would last at least twenty years, were told we should think about buying a new stove after only nine years. We are so mad at ourselves for not researching this stove before purchasing it and now after reading nothing but negative reviews for the products made by Fisher-Paykel. We are stunned that a huge company like this can getaway with this consumer robbery. Wish there was some way to warn people about buying from this company and its total disregard for customer satisfaction.

In 2019 we purchased a kitchen full of appliances; Cook Top, Over, Microwave, two drawer dishwasher, and large bottom draw with two top doors refrigerator/freezer. Quality issues: Microwave cover/front panel is cheap, loose, and I had to do some customization to get it to quit falling off. We like the two-drawer dishwasher, but found it constantly needs adjustments to keep the lower drawer from dragging on the floor, and almost always have to run a max clean setting or re-wash when drawers are full. Over so far is great. Cooktop is great, but the nobs squeak now after just 8 months of use. The refrigerator is our biggest issue… constantly makes excessive motor/fan noise, door/drawer trim constantly falls off, or jams up… Doors don’t align well, and don’t stay aligned.Service issues: The biggest joke ever! Tried for 8 months to get someone our here “AT MY COST even”, to give all these appliances a full re-build, inspection, and/or confirmation that they were installed/assembled correctly. CANNOT find anyone interested is servicing these units, and NO ONE at Fisher & Paykel is interested in finding me support of any kind… nor were the representatives from the appliance store I purchased the units from. Recommendation: - If considering High-End appliances buy THERMADOR, stay away from Fisher & Paykel

After buying our 2008 washer and dryer set and after the first use, I should have asked for a pick up. I washed a blanket three times and still got black spots (possibly lint, but wouldnt come off) each time. Weve also had the dryer fixed so many times I cant count. Heating element has been replaced and needs to be replaced again less than a year later. I cant say how unhappy I am with the purchase of this expensive set. I should have gotten a GE. At least, they last for five years with no problems!

The guy who has fixed our appliances in our house recommended the Fisher & Paykel washer. He said it was a really good washing machine. He has seen it. He’s installed it a few times. He thinks it’s great. And weve used him for years so we trusted him, so we bought that. We have been happy with the washing machine so far.

I meant to write you sooner about this but kept putting it off for two yrs. now. First, I had problems with the washer and the control panel. It was fixed over and over all during the warranty phase, but when the warranty ran out, it was suggested I purchase a new one which I did. Its fine now. The Dryer on the other hand is still a problem. It first quit drying. I had it repaired to the tune of $200+. New parts had to be installed. Then it became very noisy, shaking the whole house. I have had someone out twice and here I am again, listening the the noise. Its the ball bearings, I believe. They put in new parts but its still the same thing. Can you please recommend a knowledgeable washer/dryer service out in this area? Thank you.

We were sold by Lowes a Fisher Paykel EcoSmart washer and matching dryer in June 2009. The washer broke down at least four times under warranty. Now out of warranty (didnt buy the extended) its broken again as I feared it would. The pump wont pump. We sold our old Maytag cheap. This set was very pretty and it was an energy saver. I cant afford to replace every three years and that would not be EcoSmart use of our resources!

Fisher & Paykel is good, but not great because the handles broke on the dishwashers. Both of them broke and theyre pretty new. We just had them repaired.

DEC27C and wL26CW1 - I have had a couple of problems with my units. However, two occasions they were covered by warranty (the washer). I just had a problem with my dryer. The bearing on the right side of the drum went bad. I called F&P and talked to the very nice rep who took my order for a new bearing assembly and sent it out to me UPS ground. The rep was kind enough to tell me that if I were handy, yes I could fix it myself and she was right. After the part arrived, it took about 15 to 20 minutes to repair. Wee, the dryer is back in service. My problem is the $250.00 of ruined clothing and the price of the part and shipping. I did contact a F&P authorized repair service, but the service is not what I would call great. When I called the tech and told him I thought it was the belt, he said It is not the belt; it is the bearing. You do what you know how to do and I will fix the dryers. That was a little insulting to say the least. He then told me the squeaking would not harm anything and I could continue to use the dryer, but it may spit out grease (hence the damaged clothes). Well, my wife used the dryer and ran a load of dressy whites and they came out with little spots all over them. So F&Ps authorized repair person gave me bad information. Live and learn. But as a whole, F&P on my dealings with them have been good. It is a shame that the face of F&P is who is giving them a bad name - the repair techs and their offices.

I have had to have my ovens repaired 3 times in 5 years. When using the self-cleaning mode it locked up and wouldnt open. Had to have a service guy come out and fix to the tune of $900. Now I cleaned it again and it takes forever to heat up. I just talked to the service guy again and he says it sounds like the element is going out. I do not use my ovens that much. How could I have so many problems with it. Wish I had bought a different brand and now I am thinking maybe that be a better option.

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

I was renovating my apartment and so I was replacing everything. When I went in to the distributor to buy a refrigerator, the distributor showed me Fisher Paykel and I liked it. It seemed to have the features I wanted. It had the proper dimensions that I needed to fit in the kitchen and it was stainless steel. It seemed to be fine. The only objection I would have to it is they have a very strange design in so far as their water filter is concerned. I never would have bought the thing had I not been doing a major renovation because they mount the water filter outside the refrigerator. While all the other manufacturers, you just screw the filter in inside the refrigerator and youre done with it. But you need a plumber to put the thing together. And the plumber basically who put it in initially was not familiar with it, so he installed it incorrectly. I had to have him take it out and redo the installation. But its worked.I havent had it very long. Its fine for me right now. The longevity of the thing is going to be important because in the past few years, I have not had luck with refrigerators and they dont seem to last. So well see if this one lasts. I did, which I never had done before, take a long term contract out of the thing. Overall, I would give my friend the caveat that you may have an issue with needing a plumber to install the thing rather than just having the distributor come and install it because of that filter. In fact, the crazy thing is I have the refrigerator obviously in my kitchen, but the water filter is in my bathroom because you have to mount the filter very close to the source of water.

We were renovating our kitchen and I loved the idea of the two-drawer dishwasher because it’s just my husband and I, and they’re just made a lot more since. It seemed to work out better and it did. We were basically just shopping around and discovered Fisher & Paykel. It’s our first purchase with them. So I got it and loved it. After a year, we’ve had a problem with the handle part of the washer. The top part, where all your buttons are which is right above the handle, cracked within a couple of years. And it is a plastic piece. Maybe it’s just weak in that area so that when you do open it, and they didn’t crack at the very same week but within a short time of each other, they both have a crack in that plastic handle. And I sent a picture which was very obvious where the crack was. When I wrote Fisher & Paykel which was probably a year after they cracked, they said, “We’re sorry, your warranty has run out. We aren’t going to be able to give anything for you.” I feel like we’re two people. I hadn’t really worn it out. I may have lived here and had my kitchen renovated four years ago but I still didn’t wear out the dishwasher. We have a summer home on the river which we spend a lot of time there. I feel this way, I can’t be the only one with this two-drawer dishwasher that had this problem.

I have to say this is the worst dishwasher I have ever had. It does not clean dishes. The detergent does not dissolve. The draw smells like rotten eggs. The customer service from the company is one of the worst reps I have ever dealt with. When I put the dishwasher on the 30 minute cycle my dishes are dirty and the dishwasher does not get really hot. I would advise everyone not to purchase a product from this company.

I bought a Fisher and Paykel washing machine. It is not even 3 years old, but it leaks everywhere, smells moldy all the time and grime builds up in the drum and softener bowl. I had a Kenmore that was 25 years old and it never had any problems. I thought I would save energy and help the environment by buying a new machine. Boy, do I wish I had my old machine back.

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.There’s two comments that I’d like to make with this F&P set… First thing is that I’m unhappy not being able to soak clothes because that’s a nuisance. I’m used to old top loaders where you could fill up the tub, put some bleach in there and soak it overnight, and you can’t do that with this. And unless there’s a way that I can be taught how to do it, I actually called the main headquarters and they simply said it wasn’t possible. Secondly, I’m not sure if it’s what I’ve been using for laundry soap, but it seems like things are a little dingier than they used to be. I’m not sure. I think that might be the soap that I’m using. It’s the whites aren’t getting as white as I’m used to. But I don’t think that’s the washing machine; I think that’s my products. The cleaning products that I use, I’ve always made my own, and I’ve never had a problem with things getting completely clean before and it seems like maybe there’s a residue because they’re not using as much water. And so, I changed back to the high efficiency stuff and everything seems just fine, but it’s a lot more expensive than what I do. Overall, it’s a great machine!

So I purchased a F&P Washer and dryer from a HORRIBLE scammer called Ralphs Appliance in Bartonsville, PA (DO NOT EVER BUY FROM THESE PEOPLE). The washer fills up with water halfway, then dumps it all out so I cannot wash anything. The water wont stay in. Then the dryer smells so bad as if it is about to blow up. There is a horrible burning smell and it makes my clothes smell like they were on fire at some point! I had a technician come out and he spent 2 hours taking these units apart and changing parts and vacuuming out the dryer element in case there was burnt lint... NOTHING! They still dont work and the lousy people at Ralphs Appliance and Stroud TV & Appliance (ANOTHER HORRIBLE COMPANY, DO NOT BUY FROM THEM) refuse to fix it. I called F&P and these are the only two names they gave me of people who fix these types of units. I have been calling all over and no one seems to know how to service F&P. I do not know what to do but I was told this was a High End brand, but its anything but! I could have purchased an old school Whirlpool and I wouldnt have this many issues. And the washer and dryer are only a few years old!!! NEVER AGAIN!!!!! Thumbs down to F&P.

I have had the Fisher&Paykel Top Loading Dryer Model DEGX2 dryer since 10-2007. I had no problems with it until 3-9-2011 (bearings replaced). On 9-9-2011, dryer would not heat. Since then, I have had (as of 5-18-2012) eleven (11), under extended warranty service, calls for same problem. Dryer begins to leave clothes damp. I can see lint build up within lint scraper module (lint basket sits in this and it is not part of customer use to remove screw and module to clean lint that is not properly taken into basket). This module has been replaced and the new one had sticky residue all over it when I had no drying problem again. Warranty Company (Lowes) says the visits are a maintenance problem saying that I (the user) am not removing lint. (I do I empty the basket.) Nowhere in the users handbook does it say to take the lint module out and remove lint. This module is difficult to fit in properly; I have watched different repairmen have problems. This dryer is a pain. I paid a lot of money for it and it does not appear that the warranty company is going to back up replacement/refund due to how the repair visits are reported. I had this dryer for four years and until the bearing problem it was fine. I am angry. Do not buy Fisher&Paykel. Do not use Lowes extended protection plans.

I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

The first time I heard about F&P was when we lived in Charlotte… Guess I heard it advertised. And then the company that we always did business with, Plaza Appliance, were the ones that started carrying them in Charlotte. Actually, our appliance repairman recommended them because he said they’re so easy to fix and dependable and everything and they really did turn out to be true…We had to shop for new appliances because when we moved out of Charlotte the people who bought our house wanted our appliances so we couldn’t take them with us and the first thing we bought from F&P was a washer in 2004 (almost 10 years old). Then in 2008 we purchased a dishwasher. It’s just a little bit different… I got the two-drawer dishwasher and the top drawer is a little deeper. They were equal on the other one we had. But oh, I love the drawers! I heard that they were actually making them for other high-end companies. But I don’t know if they’re still doing it, but when they first came out, I think they premiered the double drawer. Lastly, back in May, we bought a dryer because our old Kenmore after 39 years died. People didn’t think I’d get that out of a Fisher & Paykel, but you never know… I really didn’t consider buying anything else other than F&P since we’ve already had these for such a long time. As far as what I’ve had in the past, we tended to keep things a long, long time until they just died. So we absolutely love the washer and never had a minute’s trouble; the dishwasher was 5 years old and we never had a minute’s trouble. And so, hopefully, it will continue to be that way…

Fisher Paykel DD603 - I doubt that I will ever own a different dish washer. The simplicity, efficiency, reliability, and overall low cost of ownership is remarkable.

Fisher Paykel determined my 1 1/2 year old dishdrawer NOT REPAIRABLE and refused to help with the replacement, stating that they do not have any in stock and told me that I will have to wait for an unspecified length of time.

I bought a Fisher & Paykel dishwasher and refrigerator quite some time ago. After 3 or 4 years, the dishwasher was deemed beyond repair so we had to buy a new one. The loading on the new dishwasher is worse than the previous one and neither one of them were very good. We have a very narrow kitchen and the fact that these are drawers rather than the drop down door is very helpful and thats why we tolerate the other shortcomings or things that have changed. The machine is so complicated that it doesnt run well and it cant be fixed when it breaks.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

I purchased a Fisher Paykel dishwasher 6 months ago. I took out a store credit card and paid it off in 6 mo. The last time I turned the dishwasher on it started flashing and did not work, and then turned completely shut off, never to turn on again. I am not on week 7 -without a working dishwasher, I have spent countless hours calling fisher Paykel, at first they sent a repairman out asap, only because they tried to say it would take 1 week, I said that was unacceptable - he came the next day, only to tell me that he needed a part, came back 1 week later. My husband called me and told me the dishwasher could not be fixed and that it would need to be replaced. One week went by, I called the customer service number, on hold for 40 minutes. I was told the new dishwasher request had been denied. It took hours to get the supervisor Richard to call me back. He said he did not know why it had been denied, though I was told he was the person who denied it and he said that he would order me a new dishwasher, that he was a consumer and understood how things went wrong in this day and age. A few days later I heard from the appliance store where I bought the dishwasher and was told it would take 1-2 weeks. It has now been over 2 weeks, so I called this morning, on hold for 40 minutes, spoke w/ Cindy. She said I would be updated today. I called Richard 2 days prior and left him a message the next day too, never returned my call. Today he called me, I missed his call, emailed me he was in meetings and unreachable. Did not hear from Fisher Paykel, so I called the appliance store. They told me Fisher Paykel said the dishwasher was sent to be there on July 23. Today is July 28, and it is not there.We have a problem, not like Fisher Paykel has noticed. I called Fisher Paykel around 4pm, got through immediately, spoke w/ Cindy. She said that I was not speaking to her in a nice way. I explained how frustrating it has been dealing w/ her company and nobody follows through. She said she was going to follow up w/ Richard and get back to me. Never heard from her. This is has been a horrible experience - I have wasted countless hours on this issue. I am still without a dishwasher and am shocked at the horrible customer service. This is a very expensive appliance. I expected so much more. This is the 3rd dishwasher in 17years, all Fisher Paykel dishwashers that I have replaced. I should have learned my lesson.

My wife and I purchased an Eco Smart clothes washer and a SmartLoad dryer about 3 1/2 years ago. It took the washer about 4 months to break. The repair guy said that some coins had lodged in the mechanism. Since this was such a rare occurrence (after all, one never finds coins in the laundry, right? Especially with kids in the house), I wrote it off to dumb bad luck. A few months later, it had gone down again. They replaced the logic board, I think he said. After the warranty expired, it broke two more times and I was able to repair it. Funny, there are a lot of videos and tutorials on how to fix these on YouTube. The last time it broke, I gave up and purchased a new washer from a different manufacturer. The drier stopped working well after about 8 months. It took forever to get a load dry, I thought. I cleaned out the lint trap with every load, mind you. I cleaned out the lint in the exhaust line once a month for a while, thinking that was the problem but it didnt help. Now it takes four hours to dry a load if it hasnt rained lately. It never gets much more than warm. We found out on another forum that there is a service access secondary lint trap or some such thing on it. Lucky its summer and we can line dry. All in all, this washer and dryer set were a dream, for an appliance repairman.

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

Warning! We purchased this Fisher and Paykel top loading dryer in 2007. It has worked okay until now. I have not used the dryer in 4 days. Today, I found the dryer hot - very very hot. All the indicator lights were off. The outside of the heating element inside the drum was so hot to the touch it almost burned me. The exterior of the dryer was very very very hot particularly on the backside of the heating element. Fisher and Paykel offered to send a technician at my expense. I wont pay for their safety problem. Junk. Unsafe junk.

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

We have experienced unacceptable service delays in getting a repair to our 2.5 year old F&P Washer (Ecosmart). It seemed to work well and does a good job drying out the clothes. We have a Sears maintenance/extended warranty so we had preventive maintenance performed less about 8 or 10 months ago. In mid-November 2011, the washer made an odd noise and refused to spin. We called for service and could only get an appointment for three weeks later (12/6/2011). It was a great inconvenience, especially over the Thanksgiving holiday with family coming to our house. My wife was not happy and had to go to the Laundromat several times. At the 12/6 service appointment, the technician said that it needed two parts (including a circuit board). But he had to order them and they would not arrive for a week. So, the follow-up appointment was set for 12/15/11. My wife was extremely disappointed and expected the washer to be fixed on the 15th. At the appointment on the15th, the technician installed the parts, turned it on, and the circuit board burned out. Now my wife is absolutely livid as it will be another week or more before the circuit board and a new drain pump arrives. She is convinced that repair will fail as well as the tech does not seem to know what he is doing. She demanded that Sears provide her with a rental machine (they will reimburse, but we have to pay up front). She has also announced that she wants a new washing machine when this one breaks again and it wont be an F&P.

Contacted the Fisher and Paykel Customer Care to repair a 2 year old fridge - no longer working (under warranty). The fridge was removed and taken in for service and a replacement fridge was provided. Our fridge was returned 1.5 weeks later, and we were told it was working. Its not. Contacted the service dept, given the run-around, told it is probably a small repair required and the technician will attend on site - but not for 4 days. Thanks guys. Its 30 degrees out. Love having to deal with a fridge/freezer and 100s of $$ of rotting food.Would have been helpful to at least speak with a manager, or be reassured that given it was their error, or case would be prioritized. Debbie at customer service said nothing can or will be done, was unable to reach a manager, said Josh (the technical supervisor for our area) should get back to us within a day or so. Very reassuring (thats sarcasm). I find it very strange. Dealing with a mistake can be so easy with an apology, acknowledgement, and reassurance. None of which were provided.

Eco-Smart Washer WA37T26GW2 - I purchased this machine at Lowes for my new home because the salesman raved about Fisher Paykel quality which was my first mistake. I was smart enough to take out the extended warranty from Lowes. After just one year single guy doing ONE LOAD per week. The balance sensor and electronics panel had to be replaced - three service calls, because they received the wrong parts calls and a month later it was fixed. After two weeks same problem and three weeks. Finally problem was resolved and because of the warranty no cost to me. OK fine inconvenience but no biggie. Two years after this issues with the motor or something all in all cost me $350 TO FIX. I WAS PISSED. Now after 5 years of crappy reliability it again seems to have the original issue.. NO friggin way am I fixing this poorly designed and manufactured washer again. Time for a cheapo depo Chinese washer that will no doubt out last this $750 (original cost) POS! over $1000 lesson learned. Stay away from Fisher Paykel appliances.