My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

Took months to get appliances and now it is taking months to fix my 5 year old dishwasher. Paid over $2200. A dishwasher this expensive should last longer than 5 years when it is kept well by owners. Both drawers dont work even though only one is broken. Their suggested repair guy said that the circuit boards used to be separate now there is one for both machines, so if one goes, they both go. Neither he nor I were impressed. After 2 months of waiting for part I called to complain and after an hour on hold was put through to customer service, who were supposed to call me back. I did receive a call that day, but could not hear person, I told them and asked them to call back. You guessed it! Have not heard back from this crappy company. Love, love, love my dishwasher drawers, even though it doesnt clean well consistently. Just nice having two dishwashers. If I could find another company that makes them I would switch. This is not a good company. Plus, my oven is so small, my pizza pan would not fit in this oven and the fridge dints terribly. Do not buy this brand. Go with KitchenAid. Maytag dishwashers suck too. My nice, working KitchenAid dishwasher is sitting in basement. But its white, so doesnt match. But I never had a problem with my KitchenAid fridge or dishwasher. Kenmore oven died, thats why I replaced everything. Wrong choice...

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

Do not buy an FP washing machine. My pump leaked and shorted out the control board. Even their certified tech said FP knew about the problem but didnt do anything about it. It shouldve been recalled or offered free replacement. My washer is less about 4 1/2 years old. They said they would not stand behind it because I didnt have excessive problems with it previously. It has been almost a month getting the parts in (its still not in) and will end up costing me over $300 for repairs.

I have had a Fisher Paykel single dish drawer since 2001 and recently replaced it with a newer model. Not because I had to, but because I did a kitchen makeover and the timing was right. In all the years I had my original FP dishwasher, it required service twice and both times service was expedient and at reasonable cost. In my opinion, as a long time user of the product, the value, reliability and performance of the FP dish drawer cant be beat.

My washer went out and the guy that came to repair it recommended Fisher & Paykel. Its easy to use. It dont breakdown easily.

We were looking for a second refrigerator in our home, and went to a company called Pacific Sales. They were closing that particular store, and the Fisher & Paykel unit we bought was probably a previous years floor model. Its got a lot of bells and whistles, one of which was not working - some alarms thing or something was bad. We called the service company and they came out and took care of it. It was a new unit and it had this problem... but other than that everythings been great. We had not really heard of the brand prior to making the purchase, but are very happy with it now that we have it.

About 15 years ago, I bought a washer and dryer. Id been looking at a different brand but I tried the Fisher & Paykel. I thoroughly enjoyed it for 15 years. Back in January I had to give up that set and bought a brand new set of Fisher & Paykel. I am totally dissatisfied with the two new units. The washing machine ties the clothes in knots and its very hard on them. Its only been in use now for a little over a month and the dryer drum is already starting to make some noises.

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

I love my Fisher Paykel dishwasher. This is actually my 2nd one. For many years I had one in my previous home and loved it. It was one item I hated to leave when we decided to sell our large home and downsize to a smaller home. We were fortunate that our new home had the same 2 drawer dishwasher and I am still loving it. The benefit of being able to use only one drawer or both is a great benefit. The extra benefit is that it delivers a superior cleaning every time.

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer. I also have a Fisher Paykel refrigerator that had needed service, once in warranty and once out of warranty. Time to go back to the old school appliances. This brand should stay down under.

Fisher Paykel 30single wall oven - Purchased new appliances except for a ref about 7 years ago for a Kitchen remodel and used all Fisher and Paykel Appliances. Started having trouble last year w/ our single wall oven. The service technician diagnosed it as the Power Module, a cost of $215.99, only to find out that it was a convection element; so that was an additional $55.00 plus labor. Not to mention it took 6 weeks to get each part so a total of 12 weeks we were without an oven. This year we recently had issues and it was diagnosed incorrectly once again. Finally, we were told it was the Throat Element and could not be replaced. So after 6 weeks of waiting for the part to arrive we had to eat the part we ordered and the cost of 2 service calls only to find out we would have to purchase a new oven. Called Fisher Paykel and we promptly faxed the info they requested but it took a solid week trying to get **, our assigned go to person, to talk to us. They offered to sell us a new model at a 30% discount but did not offer to reimburse us for the money we had been out on parts and labor. Was very disappointed in the appliance, the time it takes to get parts sent from New Zealand, and the staff at Fisher Paykel. Will never spend another penny with them!!

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didnt find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and cant take the noise any longer. Im done.

I bought a Fisher Paykel dryer model # DE62T7G. Do not buy! This dryer looks great and is sold as an energy efficient dryer. It breaks down constantly. We have had the heat coils replaced and the reset button replaced, after it took over 4 hours to dry clothes one year after purchasing the unit. Now it is no longer drying and makes a grinding sound as it cycles. We have already spent in excess of $200 dollars getting it repaired. This is a 2 year old dryer. Of course it is out of warranty and at his point why sink money into a lemon.

We have the 30-inch double oven and the double dish drawer. We installed both of them at the same time about 6 years ago. We have had a repairman at our home a minimum of 5 times each year for both products. I really am not exaggerating. In the beginning, the work was covered by warranty. For several years, we have been paying out of pocket. Each visit has cost between $100 and $500. We have waited for parts for over four months (seriously, no oven during that entire time). FPs response when I called directly was Madam, other people have had to wait much longer than that. You have to wait your turn for the part. Im not kidding. Its the worst customer service I have ever seen. And alas, our oven is not working again. The repairman is coming again on Monday. Well pay him $75 (again) to look at it.If the required parts cost more than $200 (which they almost always do), then I think we are throwing it in the trash. At the price we paid for the oven, it should have worked perfectly - at least for a few years. Our dish drawer was last fixed about 3 months ago. We havent had any issues since then, which is remarkable for that product, a full 3 months with a functioning dishwasher! I really hope others read my review and avoid Fisher Paykel products. I rarely write reviews, but these are the worst purchases that I have ever made. The products perform wonderfully when they work, but unfortunately, they rarely work. By the way, we are not abusers of the appliances. All of our other appliances (made by other companies) have performed without any issues. Oh, and yes, I have called FP directly many times over the years. Our repair companies have also called as they were appalled at the repeated issues with the products. FP did not stand behind their product at all. Im very disappointed.

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowes farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

Awful. We purchased a 1 year old house with Fisher and Paykel appliances installed. Within 6 months, the oven ($5000 oven/range) broke. The WORST customer service. Liars. And no solution after 3 months.

We bought our fridge, brand new in Sep 2011. After 3 years of use, our Fisher & Paykel E240BR fridge has broken down, 3 times in the last 3 months. July 2014 - Fridge was freezing everything, but the freezer was working fine. Called the F&P repair service and they couldnt come for 8 days. When they eventually came, the repairman fixed the thermostat and said it should be good. 30 August 2014 - Fridge & freezer stopped cooling, although motor was running. Everything in the fridge was warm and spoiled. Again F&P repair service couldnt come for a week. In the meantime we had no fridge and had to throw out over $200 worth of food from fridge and freezer.By the time the repairman came, fridge had started working again. He said there was nothing he could do until it broke down. 28 September 2014 (TODAY) - Again fridge and freezer have stopped working. Did not notice until tonight and again everything in the fridge is warm. When we rang the F&P call centre, they cannot come until Tuesday. Ridiculous. Call centre person was extremely rude and tried to say they had fixed it. Um if you had fixed it then why is it warm and stopped working again. Needless to say I am going to buy a new fridge tomorrow. Broken down 3 times in the last 3 months and its only 3 years old. Very unreliable, poorly made product. Will not be buying another F&P in the future.

Would never advise buying F & P anything. Ive had my fridge for 14 months and it stopped working. Gas leaking. They wont replace only repair. Service is diabolically terrible. Never return calls etc. Gave me a interim fridge while mine is repaired. The seal is falling off. It wont close and thus useless. Never had such appalling service from a company ever. Avoid this brand at all costs.

I, too, was coerced by a salesperson at Lowe’s to pay a huge sum for a washer/dryer set. When delivered the dryer did not work after 3 days. I only agreed to them bringing a new dryer. The dryer does not dry well and always taking twice as long as the washer, even though I am vigilant about keeping lint traps and piping clean. Now it is making a high pitched whining sound--bearings? The washer is constantly out of balance even though it is level and on a concrete floor. It spun clothes nearly dry when new, but now I sometimes run the spin cycle a second time to remove more moisture. Thought I would read reviews before calling the repairman. I now think I might go shopping instead of throwing more money at a hopeless situation. I will never buy this brand again and long for my old Maytag set.

We bought a first generation Fisher & Paykel double drawer dishwasher when we had our condo built back in 2000. We replaced it with a new Fisher & Paykel unit since the one that we had had a lot of quirk things about it and they were becoming too much of a challenge for us to deal with. We chose this model because my husband and I are empty nesters and we liked the idea of having a smaller dishwasher to fill and run rather than having to put every dish we own over a course of two weeks into a single regular size dishwasher. Our favorite feature is its two drawers. One of them is a deeper drawer that can easily handle big plates and platters. Its very quiet. It is water efficient. Its very attractive to look at. Theres nothing about the dishwasher that to me represents either a negative or settling for something. Its just absolutely perfect for us in every way. We are extremely happy with the product.

Just today had a major breakthrough thanks to the Fisher & Paykel customer service representative. Marks Electricals delayed engineer appointment for over three months. No descent information to rely on. Thanking Fisher &Paykel for support I received and very patient representative, she is A Hero today.

I was in the store and the salesman told me about Fisher & Paykel. He offered me a good price and had told me there were some people who worked there who owned that brand and they were happy. And I was on a real tight price limit and he was able to meet it, so I went with Fisher & Paykel. It’s my first purchase with them and hope that it’s my last, meaning I don’t want to have to buy another washer and dryer ever. The price is a little bit better. There were a couple of things I liked, one of which is the favorites button of the washer. Also the salesman told me something about most washing machines have hundreds of parts in them compared to Fisher & Paykel so I figured that when it breaks, which everything breaks, I might have a better shot at fixing it on my own. I would definitely recommend Fisher & Paykel.

Ive had a Fisher Paykel washer & dryer for 8 years and overall happy with it. My problem is the dryer has stopped drying as quickly (taking 2+ hours for one load). Ive called local repairmen and was told they cant repair this brand. I found one in a neighboring town who will come and look at it but will cost a minimum $115 for a service call. Why cant all repairmen work on this particular brand?

I chose Fisher & Paykel because of the drawer dishwasher back then. The model was very good. Its better than others. I particularly like the drawer feature.

We had to replace a fridge that was 11 years old and defective so we got a Fisher & Paykel. We certainly appreciate the ice-making system and the fact that it doesnt take up too much room from the refrigerator section, thats for the cold water. Compared to other makes, the other one seems to take up a lot of room, this one is just a small space in the door. And for the ice, its very reasonable. Thats the main thing. This is the first time that I have the French doors. You cannot pull the drawers, neither the fruit nor the meat drawers without opening both doors. So this is one thing that may not be the most efficient and this to me would be not totally negative.

Tonight is the third time that my washer has stopped working. It does not drain now and will not power on. This washer has been nothing but trouble since purchased. I regret ever getting rid of my old washer. It was dependable. I think this is a sub-standard product and after reading the reviews here, I see that I am not the only person that feels this way. You should not have to have service on such a new product as often as you do on this. I am in good mind to just junk it and go buy a cheap regular washer that I can depend on. I am very frustrated and I am telling everyone that I know to stay away from this product. I have called customer service and left messages, but so far I have not had a return call. The customer service is horrible, too.

I wanted the tri-folder, the French door refrigerator, and when I found out that a full-sized one would not fit in my house, I started looking for the counter-depth one and I happened upon the Fisher&Paykel. I like to shop through Lowes because of their stuff and I found out Lowes sold them and serviced them. But they really should have one on display so people can see them and see what they look like. Because you really have to see it to appreciate it. So I contacted a Fisher&Paykel place out in California and asked them some questions and I told them I wanted to see one first. They sent me some sites by Lancaster, PA which I ended going to Mount Joy to see one on display but I didn’t buy it from them. I ended up going to it was like an Ace hardware store that sold the appliances... And oh my God, I love it! My Fisher&Paykel refrigerator performs beautifully and its sleek. Even the delivery guys had never seen one or heard of them before and they were just all over it, looking at it and thought how nice it was. And the size of it is just fine for everything for where its at. Anyone looking for one especially for a counter-depth would be worth their while to check this Fisher&Paykel refrigerator out.

Awesome dishwasher. Great set up. Super quiet. Best dishwasher we have ever owned.

Fisher and Paykel dryer DEIX2 - I purchased this dryer at Lowes approximately 4 years ago. During the four years, weve had the lint scraper replaced two times. It has broken again. When the lint scraper breaks, all of the lint from your clothes ends up getting caught inside the mechanism of the dryer or pushed out the dryer vent. We typically know we have a problem when the clothes stop drying in a timely manner; little lint is in our lint trap and the dryer vent has visible lint blocking it from the exterior of the house. It is somewhat surprising this dryer has not caused a fire. Ive had enough of worrying about lint getting trapped in our dryer vent and/or our lint trap breaking. The lint trap works perfectly for a short time frame, but the design and materials are not nearly robust enough for the premium you pay for this product. There is absolutely no question, this is the absolute worst appliance or piece of equipment Ive every purchased. I would give the dryer 0 stars if that was an option.

On 10-3-09 we purchased the FP HE model #WL37126KW2, serial #NYU790706. In October 2012 we noticed dark dirty streaks on our clothes. Some clothing never did come clean. Dark clothes appear to have white streaks like large amounts of soap havent been removed. Ive tried different detergents and numerous cleaning cycles. Thank the dear Lord we purchased the extended warranty! Since October 2012 weve had 7 repairmen and 3 parts replaced. The last repair was on Wednesday, 4-17-13. The 2nd load of clothing came out exactly like it did the very first time in October. Are you kidding me!Now another repairman on 4-26-13 and then Im assuming another part. I have no idea what part hasnt been replaced! After 4 new replacement parts and still having the problems, we will get a gift certificate from Lowes for a replacement. You can bet it wont be FP! Ive spoken to FP directly, Lowes and the warranty company numerous times. I am totally fed up with this whole situation. I will never buy another FP. No good reviews will come from my mouth for FP!

I purchased a model GWL 15 from Lowes in 2006, along with a top-loading dryer. My wife loves them both, and we have been trouble-free until last evening when the washer would not start and a continuous clicking noise was heard. I found the clicking was caused by the door lock solenoid valve operating, but not holding the locking pin in as it repeatedly energized and then de-energized the solenoid. The door lock light blinked in time with the solenoid. I suspect control board problems, but it is Saturday and I cant get any help. Does anyone know of this problems solution?

The reason we picked Fisher & Paykel refrigerator is because we have a built-in space and we had to have a certain width. This one came close. I could not find any other in the stores around here. I went to Lowes and asked them if they could order it and they said yes. Our Sub-Zero had gone completely out. Weve had it for about 30 year. I was used to the old one but I love this one. I love the interior and everything except for one thing. There is no meat tray in it. And my husband would like it if a jug of milk could fit into the door. When it was delivered it had marks on the door and I got in touch with Fisher & Paykel about it. They told me theyre going to send someone to redo the doors or give us new doors. These were blemishes and theyre getting it taken cared of.

Bought a Fisher & Paykel washing machine in 2011 from Lowes. In Dec 2015, motor and control panel blew out. $649 to fix and its that much to buy a new one. FP doesnt stand by its product. We took the hit and bought LG machine. Crossing fingers for a better experience. Appliances should last more than 4 years, dont you think?

Excellent service, prompt delivery and good follow up of satisfaction. I like the stove, just wish there was a self cleaner on the oven.

Love the dishwasher since we can out one part of meal and pots and pans in and then the rest of dishes of the meal next in bottom. Works like a charm! Convenient and all cycles excellent. This is my newest one and honestly hate the single drawer Washer now. You can put everything in at once your kitchen is clean and just set it to turn on a d wash while you sleep! Only problem we have is the installer didnt balance or lock the wheels Properly So if you have the top drawer open while loading dishes dont turn your back. The doshwasher falls over and you have to catch it After coronovirus we will get it properly i stalled but the dishwasher works great!

I ran into it going online and looking for a counter depth refrigerator and thats when I ran into Fisher & Paykel. I chose them primarily because they were the only one that actually had the depth that I wanted. Other people called em counter depth refrigerators but they really werent. I have the 17 cubic foot refrigerator with the ice drawer at the bottom and two doors at the front. We pretty much like everything about it. My favorite thing about it was that it only sticks out four inches past the counter and it performs as well if not better, I would say. The only problem Ive had is with the sliding drawer. Its come off the track a couple times. The service people have been able to get it back on and I think I know how to do it myself now.

I bought a Fisher & Paykel washer. It was last year’s model and it was on sale and I like it.

The dishwasher needs to be fixed frequently. It seems the parts of machine are made up of materials cant last for some time even when the load of task is not too much. After sale service is completely bad. if you want to buy this brand bear in mind the technician are very lazy and are not concerned about consumers, and take longer time and expect more time than usual. The customer service is very bad as well. I called them several times to book on a service. I was obliged to wait at least half hour with no clear response. As a result if you are looking a brand with such feature getting away from them.

I have had the Fisher&Paykel Top Loading Dryer Model DEGX2 dryer since 10-2007. I had no problems with it until 3-9-2011 (bearings replaced). On 9-9-2011, dryer would not heat. Since then, I have had (as of 5-18-2012) eleven (11), under extended warranty service, calls for same problem. Dryer begins to leave clothes damp. I can see lint build up within lint scraper module (lint basket sits in this and it is not part of customer use to remove screw and module to clean lint that is not properly taken into basket). This module has been replaced and the new one had sticky residue all over it when I had no drying problem again. Warranty Company (Lowes) says the visits are a maintenance problem saying that I (the user) am not removing lint. (I do I empty the basket.) Nowhere in the users handbook does it say to take the lint module out and remove lint. This module is difficult to fit in properly; I have watched different repairmen have problems. This dryer is a pain. I paid a lot of money for it and it does not appear that the warranty company is going to back up replacement/refund due to how the repair visits are reported. I had this dryer for four years and until the bearing problem it was fine. I am angry. Do not buy Fisher&Paykel. Do not use Lowes extended protection plans.

We decided to purchase a matching washer and dryer about a month ago. Our previous P&K washer lasted for 15 years! Unfortunately after less than 1 month of operation our dryer quit and we called the repairman and he indicated it needed an update mod done on it. It was showing a 151 fault. We waited about 1.5 weeks for the part to arrive and now today he says that it is the motor and dont know how long it will take to get the part. Plus he indicated that the P&K dryers are on backorder! What has happened to the P&K products which I used to know and love??

I have had to have my ovens repaired 3 times in 5 years. When using the self-cleaning mode it locked up and wouldnt open. Had to have a service guy come out and fix to the tune of $900. Now I cleaned it again and it takes forever to heat up. I just talked to the service guy again and he says it sounds like the element is going out. I do not use my ovens that much. How could I have so many problems with it. Wish I had bought a different brand and now I am thinking maybe that be a better option.

I purchased a Fisher & Paykel refrigerator. One of the salesmen at Lowes told me about the brand. So far it performs great. We went through with a countertop depth, because we like that we have more room in our kitchen. I had no bad issues with Fisher & Paykel. Everything was great.

We own a Fisher Paykel refrigerator and a washer and dryer. I love those appliances. First of all, I live in a condo. Were a small family so we dont have a big house. What I like most is that those appliances are compact. Theyre not small. My refrigerator is probably the biggest refrigerator that still fits in my kitchen. Its just so nicely designed that it fits into the narrowest spaces to put it in and at the same time it has so many space inside that Im really happy with it. The same about my two other appliances that are a washer and dryer. Theyre separate. Theyre economical. I really love how my clothes look like. But theyre fairly new. I just bought them all this year so I dont know how they would behave in the future. The only thing is when I need a spare part, its really tough to find one.

Bought the dryer because it was supposed to be highly rated. Bearings have gone out once (and replaced) and they are going out again. Takes forever to dry anything. Only one service provider on the area and it took them two tries to fix the bearings the first time. When I pointed out the lint wasnt collecting in the trap, he had no idea where it might be. I looked up the lint trap on YouTube to figure that out. Still doesnt collect lint (I have to disassemble the dryer to extract it). Maybe they make a good product but this has been a total piece of junk and I would not recommend.

Two of the igniters on my 9 yr old range stopped working. I tried to get the igniters repaired by two different appliance repair companies that Fisher Paykel recommended ($300.00 expense) both telling me the same thing - the unit was unable to be repaired due to a design flaw. I call Fisher Paykel and asked for assistance and was told since it was 9 yrs old they werent going to do anything. So my $10,000 range is now a good looking piece of junk! I would never purchase anything from this company!!!!

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

Purchased washer and dryer 4 yrs ago for my new home from Homemakers appliance store. Washer has been doing good but dryer is now broken, lights but will not start. One month ago, had same problem. Called an appliance specialist to fix it said motor was down. 3 days later it started working. Im frustrated. Customer service does not respond to calls either.

I have to say this is the worst dishwasher I have ever had. It does not clean dishes. The detergent does not dissolve. The draw smells like rotten eggs. The customer service from the company is one of the worst reps I have ever dealt with. When I put the dishwasher on the 30 minute cycle my dishes are dirty and the dishwasher does not get really hot. I would advise everyone not to purchase a product from this company.

We decided to get a new unit of Fisher & Paykel because we’re getting older and have to bend down all the way in to get in the old washer. And it wasnt broke but we went up to Millmans who is the independent distributor. They had one there but they also introduced us to split door and they are the only ones that have a fast wash, its 38 minutes. So we got it and they put it in, 90% of all these... its a very good machine and the people that put them in and represent the product, they knew what they were talking about. I didnt know Fisher & Paykels name simply because theyre a better, higher end and you dont find them in Lowes and other stores. A lot of people just dont know about them but its an excellent product. It does what its supposed to do and does it quietly. Ive had the washer for 2 or 3 years and I use the top drawer 90% of the time. We use the bottom drawer every now and then to make sure it doesnt get clogged up or gets lonesome. And every now and then if you noticed something, you just put it on the normal cycle which is 56 minutes and everything comes out fine. I dont know how you could improve it other than put the dishes away for me once its done. Is there anybody there who can do that for me? For older people and people that just dont wanna mess with stuff, the product is very very good. You hit a home run. I would recommend it to anybody that has electricity in their house because its just good a product. I enjoy Fisher & Paykel products.

We bought a washer and dryer and in December 2014. We paid a total of $2132.86 for the Fisher Paykel brand. The dryer broke within one month, it needs a new blower which will take 5 1/2 weeks for the part to come in. Very disappointed and frustrated with this expensive appliance and the service is very difficult to get. Actually, the line I strung up in my basement has been drying my clothes perfectly!

We have a FP small dishwasher in a new large RV. The dishwasher is about 5 months old but not used that much. It quit today with a load of dishes in it. I called the customer service. Waited over 25 minutes to get a woman that knew nothing. She kept putting me on hold to ask a tech for answers. The dishwasher will not open and they cannot tell me how to open. They said call a local repairman and he could call FP. What can FP tell them if they dont know? I called Winnebago and they have had other complaints about FP too. I asked if they could replace this piece of junk with a different brand. To be determined.

I bought this F&P dishwasher because were renovating. Ive had it since the beginning of December. It did have a problem when I first got it but they repaired it right away. So the experience was very good. Its fine and I have no problems at all. My favorite thing about it is that it has double drawers/double doors.

My husband is from Australia and we heard about Fisher and Paykel there. We have a washing machine that weve had for some time and we recently purchased the dishwasher. In general, theyre performing fine but Ive actually just started having some difficulty with the Fisher and Paykel dishwasher in terms of the plastic connectors that are inside the drawer, the ones that are supposed to be holding the glasses. Im happy with them but I think theyre extremely pricey.

I have a Fisher Paykel dryer that needs repair. Called Fisher Paykel to find an authorized service tech. Turns out the nearest repair tech is 3 hours away. Before you buy this brand make sure they have a repair tech in your area. Useless appliance if you cant get it repaired.

We purchased a full set of 4 appliances along with extended warranties for a kitchen renovation in 2016. After 5 years, when warranties had expired, only the refrigerator remains in good working order and we love it. The dishwasher never did a very good cleaning job and we had it serviced. (Do NOT purchase the 2 drawer model!) The microwave oven stopped without any warning because the main PCB and line conditioner needed replacement. The interlock assembly on the door also had a fair amount of play in it. Then the induction range slowed down to only 2 working elements until the inverter board completely stopped rendering the cooktop completely unusable. The replacement piece cost was $1800 pre-tax and installation with a 30 DAY warranty! The oven cavity has turned off during use a couple of times which I consider a warning. Fisher and Paykel was unresponsive to communication so I will never purchase or recommend their product in the future.

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.Both drawers seals were defective and replaced multiple times in the first year. When the seal again caused alarms to go off after the warranty, the bill was over $150.00 each time this happened. These drawers were lemons from the start and should have been replaced. I have not used the machine for eight years. My husband and I do our dishes by hand.However, my current horror with this product is that now, to add insult to injury, the two drawers take turns in making beeping and/or clicking noises and the lights flash. This leads us to turn off the circuit breaker. Since my trash compactor is also on that circuit, I am unable to use everything in the kitchen that is also on that circuit--unless I go to the basement and turn on the breaker. This product is not worth the effort of purchasing.After the first year of keeping the machine running, I was told that the changes were made to the drawers that improved the quality and reliability. This purchase has been a horrible experience and I would never recommend this product to a friend. Just the thought of paying another $1,800.00 to some company for a machine to wash my dishes gives me pause to say the least. I am extremely disappointed in every aspect of this product. Certainly, the design, workmanship, quality control, value and servicing have failed to meet its intended purpose.

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

We purchased a Fisher Paykel GWL11 washing machine about 8 years ago. For the first few years the machine performed well but on the very day the warranty was up the Motor Control board went bad. Fisher Paykel paid for another board but we were out $250 for the service call. The next thing that happened was this year. The machine would not function in several wash modes and would only spin at slow or medium speeds. Last week, the washer refused to spin at all. I bought another board (not cheap!) and then discovered that the old board may have gone bad because of a design flaw. The board is not protected from short circuit with the pump motor and the pump motor has a tendency to leak after a while. This causes a short that blows out the board. The factory does or did not acknowledge the problem. So, I then purchased a replacement pump (also not cheap!) that came with an inline fuse to prevent this from happening again. I put everything back together and all kinds of new problems. The GWL11 was an expensive machine at the time we purchased it and all we have done is put more money into it. Despite the new control board & pump, the machine will overfill unless you stop it manually, the lid lock cycles back and forth and then beeps preventing the machine from going into any spin cycle. At this point, I have had it with this machine! I will never buy another Fisher Paykel product and I will discourage everyone I know from buying their products. My last washing machine, a Sears Kenmore lasted me 17 years and it STILL WORKED! I only sold it to upgrade to the Fisher Paykel. Im going to take it out to the farm and use it for target practice. At least I will get SOME satisfaction from this lousy machine!

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.

We purchased two Fisher & Paykel drawer-style dishwashers. They have both failed after just three years of use. When calling a recommended service place here in San Francisco, the answer I got was Never buy Fisher & Paykel products. They are of very poor quality from the company recommended by Fisher & Paykel! Unbelievable! The cost to fix our dishwasher would be over $1000! Now to the reason: F&P dishwashers are made completely out of plastic. If a sliver of glass gets in to the pump wheel, the wheel is ground down to where it no longer works properly. As all plastic parts are interconnected, in a way that even a layman engineer understands is completely idiotic, you are left with the only option of changing massive parts of the machine! Naturally, F&P are aware of this. This is the same practice that car manufacturers use frequently. If things break, they make money from parts.Further advice from the repairman: Buy a dishwasher from a European manufacturer, one with a stainless interior, not too fancy and not too cheap, around $700 MRSP. Do not buy a dishwasher with drawers as they are normally made by F&P, Kitchen Aid, DCS and many others are all made by the same company with idiotic engineering and cheap parts, thats what he said and I fully believe him. To make it such a hassle for customers, just to save a buck on a pump part is what will, hopefully, bring this company to change their engineering or go bust. Stay away. Do yourself a favor and buy a Bosch, or actually, buy pretty much any other brand!

I bought a Fisher and Paykel dishwasher DishDrawer. The brand is very expensive, but I liked the DishDrawer feature and I was willing to pay more thinking it was a good and reputable brand. It turned out to be nothing but trouble. Countless service calls later and I finally gave up about two years ago and started washing dishes by hand. I bought this unit when I was remodeling my kitchen, so I decided to buy the unit that allows you to put the custom cabinet panels on it. So, I wasted the money not only on the dishwasher, but also on the custom cabinet panels. Not only that, but simply replacing the unit would not just be an extra expense I could not afford, but it would also change the look of my kitchen, which I spent so much time and money remodeling. Every time I would call the one and only service company in town to come out, it would work only slightly better and soon stop working again. It never seemed to work at 100% capacity. I think I spent more money on service calls than the actual appliance. How sad is that.

F&P Washer model # wa37t26gw2 - I bought this washing machine from a local Sears in Newton, KS. I have had it now for three years and two months. My husband was washing clothes the other night and went out into the laundry room and the whole room was filled with white stinky smoke. The whole entire board of the machine is burned up. Im just not satisfied with a washer lasting only three years before I have a major problem. I just wanted you to know!

I purchased a washer in 2006. It was DOA (dead on arrival) with bad control valve. I replaced it immediately. Since then, we have replaced this valve 3 more times plus pump and control board. The valve went out again today and flooded the laundry room. We are afraid to leave water on since it may never shut off the water flow.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

I previously owned a Fisher & Paykel for 15 years. I recently purchased a dishwasher. It’s very quiet. They have very helpful customer service. They were able to take your call and you can speak to somebody directly because they are not that big of a company, just the right size. Would recommend.

Fisher-Paykel WL4227J1 - We purchased this machine, new, on 9/24/14. The machine worked well for 2 weeks & then developed a loud hum in the pump during the drain cycle. Once I was able to get a technician here a week later, it was confirmed that the pump was defective & needed to be replaced under warranty. Now for the part that angers me... The repair shop called back & stated that it would be another week to get the part, as F/P ships from AZ & that it would take 5 business days to arrive... Seriously? So I called F/P direct & was told that it would be 3-5 business days as the part ships from Huntington Beach, CA. Or, I could contact the retailer I purchased the machine from & ask them to exchange it... but that they were under no obligation to do so. Hello... customer service. Fisher & Paykel should be OVERNIGHTING a new pump to my retailer... not the 3-5 business days they stated as it is a brand new machine. How do they expect me to clean my clothes for the past 5 days plus the next week? Down with Fisher & Paykel!

I’m pissed off because the dryer was about four years old and I had to have it worked on about three times and ended up throwing it away. On the top load, the plastic parts just broke and the door wouldn’t come up and jammed. It got brittle and broke out. I spent about $900 for this dryer. Right at four years and it just fell apart. The bearings went out about two times. And one of the switches went out. And the door got misaligned. The parts must have been breaking then and so it caught and bent the door. I loved that dryer but I had to get a front load. The top load was more convenient for me. I am not satisfied because of the parts. They need to change the parts. The hard plastic parts dry out and become brittle when it gets heated enough and the bearings they use on there should be linear bearings as they are much smoother rolling and quieter bearings. I could have gone and got another type of dryer than go back to Fisher & Paykel, but I went back to Fisher & Paykel because that’s what I believe in and I got the service out of it, but, if I have another disappointment, they won’t get anything else from me again

I love the dishwasher but would recommend that there be some kind of display of the length of cycle and how long the cycle has to complete.

So far so good. Had the fridge about a month and we love it. It was noisy the first couple of weeks and settled down quite nicely. Took a few days to fill up ice maker which had me concerned at first. Now if we use a lot of ice it is back to full by morning. Love the lighting and the flush water dispenser. My husband uses it to fill keurig water container.

I have the 2 drawer dishwasher and absolutely love it. It took me about a month to retrain my loading habits, but once I did I really think its great!

My Fisher Paykel product experience has been terrible and I would not recommend their fridges. I purchased an integrated fridge from this luxury appliance store and am currently now on my 4th fridge because of defects with the previous 3. The last 2 fridges had issues with their fans. Fixing the fan onsite however did not resolve the problem with the 3rd fridge. This has been a huge headache, with some items on the lower shelves freezing and others on the top shelf spoiling. Installing each fridge is also a whole day effort since it is integrated into the cabinetry. I am now waiting to get a 4th fridge but given my experience, I have no faith in the quality of this so called luxury product. I asked for a discount given this extraordinary (some might characterize as ridiculous) experience but of course was denied. I was only offered a one year extension of warranty on a product that I am doubtful of.

I was first introduced to Fisher Paykel dishwasher drawers about 6 years ago. They were two drawers placed separately on either side of the kitchen sink. They were really wonderful and I had no problems with them. I then bought and renovated two new homes and put fisher paykel dishwashing drawers in both homes. They are the stacked drawers. Have not had problem with them except the bottom one started leaking and the top one smells horribly of mold. I feel it in my lungs every time I breathe in the air after opening the top drawer. I called customer service and spoke to someone from New Zealand (very difficult time understanding her) who said that I should use let it shine from Home Depot and run it through a cycle. Well this did not help so now I have to endure this terrible mold smell every time I open the top drawer. After this experience I am very doubtful I would ever buy another fisher paykel product.

Bought a dishwasher and two weeks in it does not wash. Service came twice. Did not fix problem. These appliances are expensive but they are lemons. Will not recommended this make to anyone. REAL GARBAGE.

I have owned a top loading F&P (Ecosmart) washer and dryer since October 2008. They worked great until the warranty ran out. My dryer stopped drying clothes and had a repairman come out to discover that it needed to be reset. Now, it is starting to still leave clothes damp, even when using the extended dry. My washer within 2 weeks stopped working as well. The repairman came out and stated that the pump needed to be balanced and could possibly go out. Within 3 weeks, the pump on the washer went out. I had the repairman come back out and he had to order the part. 2 weeks later, he came back out and installed the new pump. Now a month and a half later, the circuit board is starting to have problems. I can no longer use the regular cycle which by the way is the cycle that is suppose to try to re-balance a load if the washer thinks that it is out of balance. So what is F&P going to do about these issues? By what I have read, absolutely nothing. They will call and try to make a nice attempt at resolving the problem but are they going to purchase a new washer and dryer for me or replace the ones I have? I highly doubt it. I will never buy anything that has the name F&P on it again.

We heard about Fisher & Paykel through the RV manufacturer. We custom designed and had built a fifth wheel for us to travel as we do extensive traveling. I did a lot of research and went to different online appliance stores that sold or dealt with the brand. After reading and finding out a couple of things, I decided to go with that particular model. It was all the good reviews not only on the online website that sold numerous appliances but the people who also purchased an RV like us who have installed and used them too that was the deciding factor. The dishwasher is fabulous and very quiet. You never know its running. Its amazing and is absolutely a dream come true. I love it. Its the best appliance that we made a decision to have installed. It makes life easy and works really well. The performance is spectacular.

I bought me fridge 1.5 years ago and it is great. I love the design and it has filtered water on the door. Very slim and modern look.

Our dishwasher was installed during a remodel by the appliance company in August 2021. The top drawer immediately had issues getting stuck on a code during every wash, beeping and stopping the cycle. We had the appliance service come out 4 times with no resolution. Fisher Paykel declined to replace the product stating it was an installation error. The appliance company has come out twice more with no resolution.We have been making due, being patient, because the bottom drawer which is smaller, had been working. Today the bottom drawer malfunctioned, in order to stop the beeping we had to turn off the electricity to the dishwasher. We have spoken to Fisher Paykel on two occasions asking for replacement, the appliance company has taken pictures to indicate this is not a installation issue. It has been a fight to prove this is a faulty product. This is a Fisher Paykel appliance and I would expect them to address the issue. It is now the end of January and we have yet to have a functioning product.

I won a Fisher Paykel dishdrawer, washer and dryer set in a contest from my local PUD. All three had to be repaired over and over under warranty. After the warranty expired, I have paid to have them all repaired. I finally took the dishdrawer to the dump and just went out and bought a new washer and dryer set. They too will also end up going to the dump. They both still work, but leave my clothes smelling (tried everything to make that go away) and never feel like my clothes are clean. I have never been so disappointed in winning something and I have regretted getting rid of my old washer and dryer set that worked like a charm. I would not go out and buy anything (especially the money I spent to get a new washer and dryer) if something works - that should tell you something.

First let me say if I could rate it lower I would. I purchased the dishwasher a little over a year ago at Lowes and I did not purchase a warranty (I have never purchased one on any appliance ever) and I should have. The only reason I purchased it was because of the space I had available in my tiny kitchen. This has been the worst appliance I have ever purchased and I have purchased many. It does not clean well at all. I always have food residue on the dishes etc. I tried different dishwasher soaps and it doesnt make a difference. There is always water on the dishes when it is supposedly finished. I always have to dry them when it is done. WORST PURCHASE EVER. I DO NOT RECOMMEND THIS APPLIANCE AT ALL!!!

I needed new appliances for our remodel. We went in Pacific Sales and I wanted a dish drawer dishwasher and thats why I chose the Fisher & Paykel. Its excellent and I love it. I like the drawer. You can split it and it pulls out without having to lower a door. Its functional as far as inside and has all the different ways you can load the dishes.

We purchased four Fisher & Paykel dish drawers. They are very convenient dish drawers to use and very quiet running. The quality is reasonable but isnt what it used to be.

Washer eco boost: It gets out of balance all the time. It throws water on the floor. The panel does not work all the time. Now it wont power on. It’s a little over 2 years old. I’m not happy. My hubby is really not happy, especially with a load of wet clothes in the tub. It’s junk!

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two local companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement! I have an authorization for parts from FP but A&E will not order them unless I pay for the parts and try to get reimbursed from FP. FP says we dont accept this authorization. Since the companies dont work together, hows that going to happen? I have made at least a dozen calls to FP and A&E and each help line tells me to call the other one for help. After looking at other comments about FP washers on this site, and from my own experience, Im convinced that FP appliances are money pits and health and electrical hazards. Customer Service numbers are merely smile and nod over the phone tools. ..frustration will make the customer go elsewhere.

I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, Surely you have an authorised service centre on the Sunshine Coast? Nope, sorry we dont. I said, I had over $1,000 worth of goods in the fridge. Sorry we cannot do anything about that. Best offer is I will be put on an urgent list. For heavens sake, this is total garbage.

ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.

We have only had the washer and dryer set since July 2011. The Fisher & Paykel dryer is not producing heat to dry clothes. It will only air dry and that takes hours for just 1 load... so much for energy efficient. My warranty expired last month.

We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

I bought my Fisher-Paykel dishwasher in 1/09. It worked fine for a few months, but started beeping and would stop running. I contacted Fisher-Paykel and they recommended I use the dishwasher cleaner, which I did. It ran fine for a while but again started beeping. This time I contacted Jeffers-McGill in Columbia, where I bought the dishwasher. They were very unconcerned and gave me the name of a repair company. I have had 2 technicians come, neither seemed to know how to fix it, and after paying $132, I still dont have a dishwasher that is running correctly.One of the technicians indicated it had been installed wrong. I have now spent over $200 for a $1,000 machine, and still dont have a dishwasher I can depend on. In fact, the 1st dishwasher I bought from Jeffers-McGill started giving me problems after only 2 years, at which time I bought the Fisher-Paykel. I will never buy another appliance from Jeffers-McGill, nor will my family, former good customers of theirs. What do I do now? I am very upset about spending so much money on an elite appliance that is not living up to its reputation.

We purchased a washer and dryer from Fisher & Paykel. My brother-in-law and sister-in-law have the dish washer. We knew they were much more quality products, so thats why we decided to try them. When we first got them, the washer did not work from the day we got it. But they came and fixed that. They came and replaced it right away. I would definitely recommend them.

We have had the washer dryer set about 4 years. A year ago the alleged timer switch went out. We called Fisher Paykel. They told us to pay for a service tech to inspect the dryer and let them know if it’s faulty. Then if so, they would replace. I went through the steps they asked and had the switch replaced at no cost to me. A year later, I am having the same problem. They don’t sell this dryer any longer. And again, they want me to pay for someone to come out and inspect and let them know if the switch is faulty. Really? Just like the other complaints, I really don’t think having the same issue and having to wait several weeks for repair is reasonable, nor is it reasonable to have to pay for the service call out of pocket and now having to take off work for the same issue they fixed a year ago.

Fisher Paykel washer debacle - For the fourth time in seven years, the entire logic control board has gone out. I had a Kenmore washer from Sears for 25 years and never had a hitch. Whats wrong with these foreign engineers? They cant seem to figure out US power. Each time the board went out, we waited at least three months to get parts and repairs! What kind of service is that? Now that it is off warranty, I am throwing it in the dump with all the other Fisher Paykel land fill appliances. What a waste of money, time and energy this has been. Shame on Lowes for selling this poor excuse for a product. Can you tell Im angry? I trotted down to Sears today and got me another Kenmore.

I have owned my Fisher and Paykel Ecosmart Autowasher Model GWL15 since 2010. The first time, we had a problem with the spin cycle was August 2012 (past the 2 year warranty period). I paid $180 to have the pump replaced. The repairman said that this is a frequent problem with this brand of washers. Fast forward to today, April 6, 2014. The washer quit after the wash cycle again. I tried several times to reset it by unplugging it like the owners manual instructed, only to have NO results again. I had to take the clothes out and wring them out by hand. I then had to empty the washer by hand to prepare for the repairman to come AGAIN. I will never buy another Fisher and Paykel product, nor will I recommend Fisher and Paykel to anyone!! I have never had any appliance fail like this one has.

We bought a brand new Fisher & Paykel washer and dryer (they were extremely overpriced) and we have had nothing but trouble with them. The fins broke on the washer within the first year. In the last 6 months, we have spent about $300 on the dryer. We just put a new lint screen and heating elements in and it still is not drying. I cant afford to put any more money in these things and at this point, I cant afford a new set, but when I am able to purchase a new set, I guarantee that it wont be Fisher & Paykel!

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

You should have minus stars for F & P.8-month old fridge stopped cooling. Called F & P warranty repair, they sent Integrity Appliance. first call to F & P was 6/26/11, over the next 5 weeks they sent Integrity (usually with a long wait between to repair Fan motor control, then main contorl, then temp sensor, then PC fan. Never worked, although repairman declared it fixed. I requested replacement (5 weeks without a cold fridge in summer) and they made noises each time, but still decided on repair. They also said that since I bought from an open box store, they consider it refurb and would only replace with a refurb (watch out for Weiler Group, too- they dont disclose this at time of purchase). I was promised a call from a supervisor Monday 8/1 regarding replacement, but no one called. When I called today they said that theyve been in touch with Integrity and the repair company has ordered the part and is trying to schedule another repair. Integrity left last Fri after replacing the PC fan and again declared it fixed, although it was melting what little I had in the freezer - liquid popsicles and ice cream, soggy frozen peas. So how Integrity knew to order a part tfor something that was fixed... I also submitted my list of lost food (partial, actually, I got tired of making the list and going to the store to check prices) over $200 worth. I was told by F & P to submit a list with prices, since I didnt have photos - when I came home to fing everything spoiled I didnt think of photos I thought of getting the rotten smell out of the house. As to foday theyre going to investigate my claim - so now they seem to be renegging on that too.Since I was 99.999% sure they wouldnt replace the fridge, I spent more of my own money and bought a Kenmore over the weekend - I need a working fridge, and I have no faith in F & P, a company I found to be unethical and dishonorable. What I want now is 1)Id settle for $800 of the &1600 I spent on the useless box they call a fridge and 2) I want the money for my spoilage.

After 8 months, my 24 range stopped working. Two weeks after my initial service call, the service people said they had the parts and scheduled a repair for Tuesday, April 17. I took the morning off, but they did not arrive in time to do the job. So I had to reschedule my service call for today. They said they would be here by 1pm. Then they called back to say they had made a mistake and that in fact, they did not have the part, because it was on back order. So my lost morning off work on Tuesday was for nothing. I am still without the use of my oven. I would like a replacement oven. I paid top dollar for a fancy oven, and not only did it break so soon, it cannot even be repaired in a timely manner. I called Fisher Paykel and stayed on hold for 5 minutes before speaking to someone. I told them what had happened, and they just said to wait for the part to come in and reschedule my appointment and that there was nothing they could do, unless my stove could not be repaired. Meanwhile, 2 lost days at work and no oven for over 2 weeks! I was told I could call back in a few hours and talk to the management team, which I plan to do.

I purchased a top-loading Fisher & Paykel washing machine in 2006 and it lasted until about 2011. In 2011, I again purchased a top-loading Fisher & Paykel washing machine. I gave the benefit of the doubt to Fisher & Paykel, thinking it was just a fluke that the first machine needed to be replaced. The second machine lasted until just as the warranty is about to expire. The machine is a piece of junk and I deeply regret being such a fool that I repurchased a Fisher & Paykel washing machine.

Its quiet, it cleans the dishes, it does its job. Its lost its WOW factor on looks. The New Dish Drawer is plain, boring, no style, no elegance, not like my previous Fisher and Paykel Dish Drawer.

On 3/24, we purchased a Fisher & Paykel refrigerator from Lowes. We had the refrigerator delivered on 4/6. The refrigerator worked for only two weeks when the power went out completely. We called F&P on 4/20 (the day it went out) and we were referred to a local authorized service provider. We called the the company they recommended and were not able to schedule service until 4/24. The technician came out and found that the circuit board was bad. How can a refrigerator that is only two weeks old have a bad circuit board? The technician ordered a new circuit board on 4/25. It took a week for the part to arrive and he came to install the new circuit board on 5/4.Within a few hours of the technician leaving, we noticed an F11 error, which has something to do with a fan. We noticed, at that time, that the refrigerator was not cooling, although the freezer seemed to be working. We called the technician back and were not able to schedule another visit until 5/9. By the time the technician comes on 5/9, we will be 19 days with no refrigerator. It is simply not acceptable for a new appliance to work for only two weeks. We paid $2,000 for this refrigerator and it has been broken for longer than it actually worked. I called customer service on 5/4 and explained everything that has occurred. I was offered a 3-month extension of the warranty. How does that fix the problem? Why would I want to extend a warranty on something that doesnt even work? I was put on hold to speak with a supervisor and coincidentally none were available.At that point, the representative told me that she looked over my file again and could offer to extend my warranty an extra six months. This is simply not a solution. How does extending the warranty make up for not having a working refrigerator for longer than having a working one, throwing away all of the food we had in the refrigerator, and having to eat every meal out for three weeks? I told the representative that this was not acceptable and I still wanted to speak with a supervisor. So, now my file has been expedited, and she said I should get a call from a supervisor on Monday (5/7). I hope I do. This refrigerator is clearly a lemon and should be considered DOA (dead on arrival). We should be sent a new refrigerator and receive a credit for our loss of use for three weeks.