The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size its great but I really resent paying so much for a spare part...15% of the purchase price doesnt seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesnt do the job its supposed to. Great idea... But the result is not good.

After 2 years of excessive repairs on our original DCS stove that we bought with the home we decided to end the misery and buy a new one. Well 3 months after buying this beautiful new 48 inch gas range it too turns out to be of poor quality. The large oven failed to work. This is the same kind of failure on my old stove. It took 3 weeks later the service tech came out to fix it after many calls and escalations! Well he was to come from 1-3 pm, he came at 8 PM! And was shocked to see the stove, he was unable to move the stove much less fix it! Well after 2 hours of pulling my new stove apart and struggling to put it back he left with a promise to come back. I called the company and sure no one answered. The distributor was even more evasive. The owner of the store I bought the stove, refused to talk to me. Today being July 4th, we still are unable to cook in the oven and I have no clue when the stove will be fixed.

Excellent service, prompt delivery and good follow up of satisfaction. I like the stove, just wish there was a self cleaner on the oven.

Weve had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that its been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesnt allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. Its a nice washer and dryer. But I do wish that you didnt have to do the whole rinse cycle for it to spin.

We have an F&P double dish draw. The top draw started to have an error message mid wash - U6. The bottom draw worked perfectly. It took 2 weeks to get a service appointment after being cut off on the phone twice. They came this morning and replaced a water valve but confirmed the bottom draw was in perfect working order. $180 later, valve replaced and told all good. Load the dish draw tonight after dinner and go to turn on. No power to either draw. I think the service tech must have turned off at the power point. No it is on. We connect to another power source. Still no power. I call F and P after hours number. Eventually a very unhelpful and non caring Leah tells me the earliest appointment to attend is Monday next week.We have Christmas at our home this weekend and cannot be without a dishwasher. Surely we would be a priority as it was working before they attended. I was put on hold abruptly for 12 minutes, and then had another staff member say that there would be no refund and I had to have a booking for the new problem. They would try for tomorrow but no guarantee. I now have to take a second day off work, have no dishwasher at all for the Christmas party, and if I am lucky I might not have to pay for them to fix their own mistake. Shame shame shame on you F&P. And a little empathy and customer service training would not go astray. Also I do expect a refund for your technician mistake that has cost me. Very unhappy.

I purchased a dishwasher from Fisher and Paykel. So far so good, I have no complaints with the other one. It just finally drew its last breath so I bought a new one. I liked it because its a dual drawer but it is difficult to load.

I bought this dryer (Dryer model DEIX2 top loading dryer) only 5 years ago. The control panel had been failing but I could reset it by unplugging the unit. I bought an extended warranty (thank God) since I cant get a replacement part. Dryer has been deemed un-repairable. I guess appliances should be considered disposable!

The power of the internet - I would have never guessed that the internet could change the result of a bad experience to a good one, as this was my first experience in writing a complaint online. On July 19, 2012, I wrote a complaint regarding a Fisher & Paykel washing machine I purchased just two years ago and how I had ongoing problems with the machine, starting at about the fifth month. I called the service company twice while under warranty and they were unable to figure out what was wrong with the machine. I have since learned that it was because the company that Sears uses was inexperienced with this product. I also called the Fisher & Paykel main office and unfortunately was turned away as my machine was no longer under warranty. I even tried to explain my experiences and how the service men were unable to repair it. So after two years of frustration with a non-functioning washing machine, we decided to purchase a 30-year old Speed Queen washing machine and take the newer Fisher & Paykel machine to the landfill. Before taking it to the landfill, I wrote my complaint on this website. That was July 19th. On August 3rd, much to my surprise, I received a generic response from Fisher & Paykel asking me to contact their Customer Service Manager. I called the phone number the next day, left a message and the manager called me back. Although she did not personally read my online complaint, she was genuinely concerned that I had a bad experience and wanted to make it right. She offered at their cost to have a local, experienced repair company come to my house to fix the machine. Within 5 minutes, the local repair company called me to set up an appointment. They came out, fixed the machine in 5 minutes with a $15 part. What?! Thats all it took, 5 minutes and a $15 part? How could the other repairmen not get this one right? The total repair, if I had to pay for this service call, would have cost approximately $165. The only reason we didnt take this route to begin with is because we already tried two repairmen and two years of frustration. So, we gave up and were cutting our losses. But now, I have a washing machine that is working flawlessly. Its amazing! Although I didnt get the service I expected from the company in the beginning, it goes to show that a bad experience could change into a good one when someone with authority wants to make it right. Thank you, Fisher & Paykel for coming through on this one. I hope to have this machine for many years to come.

I’m pissed off because the dryer was about four years old and I had to have it worked on about three times and ended up throwing it away. On the top load, the plastic parts just broke and the door wouldn’t come up and jammed. It got brittle and broke out. I spent about $900 for this dryer. Right at four years and it just fell apart. The bearings went out about two times. And one of the switches went out. And the door got misaligned. The parts must have been breaking then and so it caught and bent the door. I loved that dryer but I had to get a front load. The top load was more convenient for me. I am not satisfied because of the parts. They need to change the parts. The hard plastic parts dry out and become brittle when it gets heated enough and the bearings they use on there should be linear bearings as they are much smoother rolling and quieter bearings. I could have gone and got another type of dryer than go back to Fisher & Paykel, but I went back to Fisher & Paykel because that’s what I believe in and I got the service out of it, but, if I have another disappointment, they won’t get anything else from me again

We were sold by Lowes a Fisher Paykel EcoSmart washer and matching dryer in June 2009. The washer broke down at least four times under warranty. Now out of warranty (didnt buy the extended) its broken again as I feared it would. The pump wont pump. We sold our old Maytag cheap. This set was very pretty and it was an energy saver. I cant afford to replace every three years and that would not be EcoSmart use of our resources!

No contact with Fisher and Paykel happens without our initiating it. When our dishwasher broke, to book the service visit online we had to allow a 6 hour window for him/her to arrive. When he did come and determined what was needed i.e. parts and a second visit at no time did F&P update us. So after 2 weeks we made contact again and since then it has been impossible to get through. I cannot contact the service person directly, have to go through the customer service who do not answer the phone, cut you off and just respond to computer prompts. All they can do is rebook visits. The dishwasher is less than a year old and needs a new motor. We are not heavy users of it. I wish we could use the local service people and not have to rely on F and P ever again. They cannot cope.

Just got the new drawer dishwasher and wasnt too pleased with the having to use the powder soap, after switching to the Finish pucks things improved. Dont care for the puck dispenser in cutlery holder - should be separate. There are no clips to hold small items like jar lids from jumping all over.

Horrible, horrible machine. I purchased a washer in 2007. The diverter valve had to be replaced within one year. Next, the pump failed; water leaked everywhere and shorted out the computer. We waited several weeks for replacement part. That pump failed as well. Another new pump was replaced in March 2011, and now the machine is leaking again. The water is coming from the pump. We called F&P customer service, and after discussing our problems with F&P, we were shocked to learn that you cant use bleach in these machines. To me this seems like someone selling a lawn mower that cannot cut grass. I will never buy an F&P product again. Ive read F&Ps responses on this site, and their responses are wholly unsatisfactory. Sure machines will need maintenance and repair, but I think a machine is inherently defective when its cost of repairs exceeds the purchase price within a short period of time.

We went down to a place that has all kinds of dryers and they recommended the Fisher & Paykel gas dryer so we bought it. It had a little dent on it so we got a better price on it. We replaced a Whirlpool which we had a long time, and it seems to do just as well. Its performing pretty good and its convenient.

A girlfriend of mine had the two drawer dishwasher that she bought about 5 years ago and I just loved that. So when we went to remodel our kitchen, we put in Fisher & Paykel dishwasher. We also have the DCS stove and microwave or cooktop, microwave & oven. All of our appliances are Fisher & Paykel. Everything was good until just recently when we were not too happy. We had to wait 3 weeks to get a part for our oven that stopped working and its only 6 months old... We like the actual appliances. Its just the fact that its so long to get any kind of parts in and then we had also paid for the extended warranty on them so we paid quite a bit extra just to have them and then had to deal with waiting.

I went to the appliance store to buy a washer and dryer and then I’ve seen Fisher & Paykel. Decided to buy and try it. When I went they didn’t have a washer at that time so I bought a different washer. When I had the washer and dryer together, we had them for 6-8 years and we never had any problem with them and I was very satisfied with it. If they had the washer at that time, I would have probably bought the washer also. Now I have the dryer and I just like the way it dries, the feature of it, the way it looks. It has the same steel drum.

I chose Fisher & Paykel because of the drawer dishwasher back then. The model was very good. Its better than others. I particularly like the drawer feature.

This is the third F+P 2-drawer dishwasher we bought; two of them are in our rental flats in London, England. Both have been okay and the service in London was excellent. The one we have in Pennsylvania, I knew when it was problematic there would be no service. These hicks here dont even know what the brand name is.F+P New Zealand recommended two service companies. First, one guy never heard of the equipment but booked his in law to do the service. On the day of the service after waiting a week, the wife of the guy said he has the flu and must cancel. We have been down since Christmas day and its now the 9th of Jan. She didnt know when he could reschedule. The other one had an answering service and I left a message 10 days ago and again twice today, the 10th. The service leads you to a message that says leave your number which I did now 3 times. And if we want faster service, email them at a certain address which we did only to get a message that 10 days ago they changed their address to something else. Still no calls. This is hopeless and I do not recommend anyone to buy this unit in the US unless you are in the bigger cities where service companies are plentiful and they know the products. I loved the unit until I tried to get it serviced. I will never buy another and we own 46 properties.

First, it was my Fisher & Paykel oven, which by the way, the company came out three times to try to fix. After they said they fixed it, by replacing the main circuit board, It takes well over 90 minutes to preheat to 350 degrees F. What a waste of energy and time!! Plus, sadly, I dont enjoy baking or roasting meals for my family anymore. Now, my refrigerator beeps every time I open the door, upper and lower (it is a french door frig/freezer on bottom). An F20 code is on the door panel. I read about this in the internet and customers are saying it is a $1,000+ fix!Fisher & Paykel are expensive products. Mine are only six years old. I remodeled my kitchen around these products. My only choice is to deal with the company to get them fixed. But I want EVERYBODY to know how unreliable they are!! PS I went to an open house at an expensive condominium/apartment project in Orange County, California. Noticed all the units have Fisher & Paykel kitchen appliances. Oh boy. The national multi-family home builder is NOT going to be happy when homeowners and residents start complaining.

We are very happy with our Fisher & Paykel refrigerator. We like the space when we open the two drawers and the lighting. It works very well. I have no problems with it.

I had a side-by-side fridge removed and I only have so much space in my kitchen and nothing else would fit except Fisher Paykel (although later I found out that Whirlpool also has one this size). I really like the bottom of the unit as it is and couldn’t care less about the bottle chiller or the quick freeze or whatever that is and the water dispenser is also okay. However, how could they make a fridge without any place to put lunchmeat? There’s no deli drawer! Our two drawers, they’re not for lunchmeat; they’re for putting lettuce or whatever. There are two containers on the doors on the top that I’m using one for cheese and one for butter but nothing specific for lunchmeat or cheese. Also, my daughter said she doesn’t like that the doors don’t ever shut, which is true. I must close it, slam it every time. It’s really getting to be a pain. I do think that there is some way to raise the front of the fridge because every time I open the door, it tweets or whatever. It makes a chime that the door is not closed. Aside from that, I don’t know how I’m going to handle that distilling thing in the back (but apparently, that’s only like once or twice a year) and I don’t like that the ice cubes freeze together at times. And they do… I just have to throw them all out. One other thing I don’t like is that fingerprints show so much - they weren’t supposed to.But even though this fridge is from New Zealand and when I have questions I don’t understand them and they don’t understand me (lol), we’re satisfied with it and I think it’s a good instrument. I think perhaps I’m not technologically savvy. If I were more into that, maybe I’d find more efficient use of it than I am.

I know that Fisher and Paykel makes other appliances but Im only familiar with their dishwasher. I like their double drawer dishwasher, the two in one. Its a very good dishwasher.

I was washing a load of laundry, I went down to throw them in the dryer. When I lifted the washer lid, there was a burnt smell! I lifted up to look under the washer to see the pump wet and on closer look, burnt! There is no power to the machine now. I called customer service to let them know Ive called around and found tech to fix it. He told me to call them to get authorization and the customer service agent told me, I dont know why youre calling us. I called the service tech back, now I have to pay for parts and service call on a machine that is only 2 years old! After looking up this washer and all the complaints on this company, I will never purchase this brand again!

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two local companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement! I have an authorization for parts from FP but A&E will not order them unless I pay for the parts and try to get reimbursed from FP. FP says we dont accept this authorization. Since the companies dont work together, hows that going to happen? I have made at least a dozen calls to FP and A&E and each help line tells me to call the other one for help. After looking at other comments about FP washers on this site, and from my own experience, Im convinced that FP appliances are money pits and health and electrical hazards. Customer Service numbers are merely smile and nod over the phone tools. ..frustration will make the customer go elsewhere.

I have a Fisher Paykel drawer dishwasher and it was the best home purchase I have made to date. To be able to wash a large loan of dishes or a small load with the bottom drawer is truly a especially since I have small children. Thank you so very much Fisher Paykel for getting it right!!!

I have been trying for 6 months now to get the correct part for my 2 year gas range, the oven igniter does not work. I have been sent the wrong part 4 times and in my last discussion with their service department (3 weeks ago) I was told they do not make the replacement part I require. I asked them if they are going to provide me with a new replacement range. They said they would get back to me and to date I have heard nothing even though they promised to get back to me the next day. I have sent numerous emails following up and they are ignored. I am now taking them to small claims court to settle the matter. I WOULD NOT RECOMMEND ANYONE BUYS a FISHER PAYKEL PRODUCT. High prices, poor quality and poor service.

We bought a Fisher & Paykel dishwasher from Lowes, the assumption was that it was standard dishwasher size for USA, but after installation there is a gap of 1.5 inches, see picture attached.

I saw a Fisher & Paykel commercial about the type of dish washer that I wanted and from what I understand, theyre pretty much the only ones the make those now, the drawer ones. So when my refrigerator quit working, I decided to buy one although it was much more expensive but it had the drawer option that I wanted. The company has been very good so far. As far as I know, I dealt with just the company that I bought it from in the store, but as far as my happiness with the dishwasher, Im not really pleased. To begin with, we had the one that I ordered and laid for to be in stock and it was put in and for some reason it leaked immediately. Right after the delivery guy left, it started leaking, at least twice. Its been three times its flooded my kitchen floor, my hardwood floor. They called me that they were going to contact the company of Fisher & Paykel and find out if they were going to do anything about my floor, but I havent heard anything. Then they bought me a stainless steel one and put it in to replace the one that I ordered, which was a couple hundred dollars more and they didnt make me pay the extra money, which was nice. I have my dishwasher and I was happy. But since then, its only been less than a year and probably six months or so but the pieces inside where you stack the dishes are already breaking. I have to find another piece that I could put there so that I could get my dishes in there. Plus the fact that the chimes are so close together that you cant get anything in there except for a flat dish, unless you just take all of the things out and just have an open drawer. Our complaint is that nothing fits in them right and it doesnt clean as well as I thought they would. I thought they would be very good for what we spent on them. I put less and less in them just thinking itll get cleaner and cleaner because theyre in such a compact area. But they dont really seem to. And I follow all the rules on what they say to do and stuff but even so stuff is not as clean as I thought it would get. So I dont know what it is that keeps it from being clean, but I keep trying.

On 10/4/12, I posted a complaint regarding my F&P refrigerator. My refrigerator was 4 y/o and the display panel & water dispenser broke. Three days later, I received a call from Lisette, Customer Service Manager for Fisher & Paykel. She understood my frustration and assured me she would contact a local repair business. The repair service did not work out well, so I called again and Lisette assured me she would take care of everything to my satisfaction. She contacted a different repair service that did a fantastic job and F&P paid for all of the parts. I cannot say enough about F&P Customer Service and especially Lisette. She was wonderful. I would definitely recommend this company and appliance. I have purchased many brands of appliances throughout my lifetime and I have never had such a positive experience as I did with this company. This has restored my faith with the customer service of large companies, thanks to Fisher & Paykel. If they can deliver such incredible service, why cant other big name companies? Thank you, Lisette, for all of your assistance!

Had my washing machine about 18 months, when the drain pump went, then about 4 weeks later the circuit board went down. What gets me angry is that each part takes over a week to get repaired to the machine, as they have to order the part. I find this outrageous that it takes that long. You can only contact Fisher Paykel on the 1300 number in NZ, and theyre not worried that you are without your appliance for however long, as the parts come from their Queensland depot, and they dont do overnight express. So I asked why they didnt have a service center with their parts here in WA, and every Capital City, but they said its not necessary to do that.What a lot of bull. Their customer service is disgusting. Washing machines are very needy when you have kids. Waiting for over a week to get any appliance fixed in this day and age is bad management, and they need to look at ways to provide quicker and better service to the consumers that buy their products that keeps them in jobs. This will be the last Fisher Paykel appliance I ever buy - never again!

The washer is quiet and convenient. We are able to run two loads at the same time, but with different cycles. The drawers are great also because we can do smaller loads of dishes and while one drawer is running we can fill the other. Another great feature is the stainless steal finish - it doesnt mark. You can literally rub your hands all over it and it wont mark. Friends of ours have a Bosch - nice washer but it always looks dirty because of fingerprints all over it. (They have kids.) My parents also have a Bosch and they have to clean it once per week or so. Our unit is DD24DDFX7. Highly recommended!

We purchased a Fisher Paykel washer and dryer from a local Lowes just about 3 years ago. When the new appliances were delivered, within the first week the dryer had to be replaced because the frame was bent out of shape and was not repairable. Our dryer stopped drying clothes in the last couple of months. We called the repairman who came and diagnosed the situation as the board had gone out and would need to be replaced as well as the reset switch. He told us our laundry room was a bit too small and that had caused the dryer to overheat. So why hadnt it done this in the last 3 years? The repair bill was over 300.00 dollars and the repairman suggested that we might need to leave the front cover off the dryer so it wouldnt overheat. He replaced the cover.Within the first month after the repair, it did it again so we took off the front cover and hit the reset switch and it worked again. The dryer blew the circuit breaker 2 weeks ago. 4 days ago, the dryer overheated and smelled hot throughout our upstairs. We unplugged the dryer and let it cool down. We have put well over $1000 in this dryer and it is not good. We will not purchase another Fisher Paykel appliance again and would not recommend this company to anyone.

The Fisher & Paykel dishwasher came with the motorhome I bought. What I like is its quiet but right now, it was missing parts and theres a broken piece that Im waiting for another part so Im not too crazy about the quality control.

Fisher-Paykel has apparently spent the majority of their resources on engineers that design a product to last no more than 2 years. I purchased a VERY expensive Fisher-Paykel refrigerator, model number RF175WDRUX1 from Lowes in Lake Worth, Texas on January 17, 2013. In late November of 2014 the fridge stopped working. After reviewing the paperwork, I discovered that Fisher-Paykel offered a 5 year limited warranty.Called Lowes, they put me in contact with a repair facility, called Fisher-Paykel (super nice folks on the phone, but all good con-artists need a good front operation). It is now 6 weeks since my service call: Parts are still on backorder. THIS IS A SCAM MANUFACTURER. There is no excuse for a 6-week backorder in a day when I can order anything from China and have it on my doorstep within 3 days.As I write this, Lowes has me on permanent hold. So, my advice: DO NOT BUY FROM LOWES AND DO NOT BUY FISHER-PAYKEL PRODUCTS. The sad part is that no matter how nice or patient you are, you will not get any traction with Lowes or Fisher-Paykel unless and until you are prepared to file a Deceptive Trade Practices lawsuit.Fisher-Paykel is an insult to New Zealanders...they make products engineered to fail and engage in ongoing deceit on U.S. Consumers. Classic Deceptive Trade Practices by Fisher-Paykel. Texas consumers should avoid their products.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

I like the Fisher & Paykel two drawer dishwasher. Unfortunately the top drawer computer board has never worked since the day it was installed - it wont shut off. We talked to them and originally they were going to send somebody but then they said it was out of warranty. We had bought it but didnt install it until a year after. It stayed in the crate as we were renovating the house. Were still in the process of getting something done. Id hate to buy a whole new computer board for something that didnt work since the day it was installed. The bottom drawer works fine so it has nothing to do with the installation or electricity. It has good design but not the best quality.

Took months to get appliances and now it is taking months to fix my 5 year old dishwasher. Paid over $2200. A dishwasher this expensive should last longer than 5 years when it is kept well by owners. Both drawers dont work even though only one is broken. Their suggested repair guy said that the circuit boards used to be separate now there is one for both machines, so if one goes, they both go. Neither he nor I were impressed. After 2 months of waiting for part I called to complain and after an hour on hold was put through to customer service, who were supposed to call me back. I did receive a call that day, but could not hear person, I told them and asked them to call back. You guessed it! Have not heard back from this crappy company. Love, love, love my dishwasher drawers, even though it doesnt clean well consistently. Just nice having two dishwashers. If I could find another company that makes them I would switch. This is not a good company. Plus, my oven is so small, my pizza pan would not fit in this oven and the fridge dints terribly. Do not buy this brand. Go with KitchenAid. Maytag dishwashers suck too. My nice, working KitchenAid dishwasher is sitting in basement. But its white, so doesnt match. But I never had a problem with my KitchenAid fridge or dishwasher. Kenmore oven died, thats why I replaced everything. Wrong choice...

We heard about Fisher & Paykel through the RV manufacturer. We custom designed and had built a fifth wheel for us to travel as we do extensive traveling. I did a lot of research and went to different online appliance stores that sold or dealt with the brand. After reading and finding out a couple of things, I decided to go with that particular model. It was all the good reviews not only on the online website that sold numerous appliances but the people who also purchased an RV like us who have installed and used them too that was the deciding factor. The dishwasher is fabulous and very quiet. You never know its running. Its amazing and is absolutely a dream come true. I love it. Its the best appliance that we made a decision to have installed. It makes life easy and works really well. The performance is spectacular.

Ive had Fisher & Paykel AquaSmart Washing Machine Model Number WL26CW1 for approximately 7 years now and there has been big trouble. After the 2 year warranty expired it started to have problems. I contacted F&P and a repairman came out within a couple days. He determined that the washer needed a new circuit board (brain) which he would have to order. It took about 6 weeks to get the new brain and have it installed at a cost of almost $250 US.One and a half years after the new brain was installed the machine developed a new problem with the LCD display which is located on the circuit board (brain). Sometimes the LCD display cannot be viewed, nothing shows up in the window. Other times it works fine or it will show the wash selections in a faint image to which I can make a selection. The times that the wash selections are not visible I just count off the selections until I reach the one that I want (yes, Ive memorized them) and the washer will engage and work.However, at the end of any wash cycle instead of stopping the selected wash cycle starts all over and will continue to run over and over and over until I intervene and turn the machine off. Ive been doing this now for almost 4 years. I refuse to pay another $250 US plus to buy another new brain (circuit board) and dont want to buy a new washing machine until this F&P money drain totally craps out.

We bought a new Fisher & Paykel washer and dryer at least five years ago. When we went and looked to buy a new washer and dryer, they had a F&P set sitting there. They were quite a bit more expensive than a lot of the other ones there at the time. I looked at them, read a little bit about them and liked what I read about them and they did seem to do as well as they said. The clothes would come out of the washing machine with a lot less water still in them than I was used to from other washing machines and it would really spin the water out well which meant less drying time. You can set it on automatic and it would decide how much water it needed.Were still using the washing machine, and it still does an excellent job. The only problem weve had with it is I have had to replace the agitator two times because the clothes would get caught under the agitator blade. And if the kids were getting the clothes out and not paying attention they would break the agitator blade. Also the dryer some time ago started to have a loud squeaking noise, and I looked up what it was. There were some parts I could have purchased for less than $200 and it didnt sound like that hard of a fix but we decided to go ahead and buy a new Fisher & Paykel dryer. We bought a new one within the last few months. Overall, Ive enjoyed using them.

About 5 years ago we lost our house to a fire. We lost everything so had to purchase all new appliances. We purchased a 2-drawer dishwasher and fridge. After approx. 2 years the fridge quit and lost all our frozen content. To be fair the company paid for the repairs. Just recently the dishwasher keeps filling up with mold. Called a repairman and he said it would cost approx. 350.00 to repair the sensors which make the heat come on all the time-so the mold. Cant turn it off. Every time it is opened the heat comes on. The next day our fridge did the same thing as 2 years before..Again we again called Fisher Paykel on both occasion dishwasher and fridge. We were told that appliances have a 4-5 year life and the problem was ours. Both these appliances were very expensive and should have a longer life. I WOULD NOT PURCHASE THEM AGAIN NOR WOULD I RECOMMEND THEM TO FAMILY AND FRIENDS.

Love our new oven. Works better than other top of the line competitors. Looks sleek too! Best appliance purchase in our new kitchen.

Happy to own such a quiet dishwasher! The idea of two drawers is great for choosing using just one and doing a quick load or using both drawers to do a larger load. Finding it difficult to load small bowls with the layout of rack but overall give it an excellent rating.

Fisher Paykel is horrible! I paid top dollar and I mean TOP dollar for Fisher and Paykel appliances. The dishwasher is noisy compared to Bosch, the cooktop on the range was defective TWICE and the range had to be replaced. I had a spill on Christmas day and it got between the glass on the oven door and there is no way to clean it. The microwave is no better than the Panasonic Genius if as good. (Not nearly the versatility) but so far the refrigerator seems OK. Stay away from this Premium Product. You are throwing your money away!

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

Fisher and Paykel make good products. The reason why I had to finally contact their service department was because after 17 years of faithful service, early in May of this year our washing machine lid broke a hinge. So I contacted them, provided make, model and serial number and a description of the fault. On 31st May their serviceman came. He had no knowledge of the make, model and serial number or the fault, so had no parts with him to effect a repair, but nevertheless charged us $125 and said he would be back within the week. We havent seen him since. Three weeks elapsed. I rang F & Ps 24/7 line and asked politely what was going on. They said they had contacted their parts depot and they would get back to me within the week with an ETA for the lid and the serviceman. They did not do this.Finally on Wednesday I rang them again and intimated in no uncertain terms that I was extremely annoyed with the situation. They told me that the serviceman would get back to me that afternoon. They lied. He hasnt. So I am drawn to the reluctant conclusion that this companys after-sales service department is staffed by a bunch of people whose sole reason for going to work is to get paid, and employs tradespeople of a similar mindset. My recommendation? Do not buy Fisher and Paykel - their products are fine, but if they break down they will not service them, and they will charge you for the privilege of not servicing them.

I purchased a washer in 2006. It was DOA (dead on arrival) with bad control valve. I replaced it immediately. Since then, we have replaced this valve 3 more times plus pump and control board. The valve went out again today and flooded the laundry room. We are afraid to leave water on since it may never shut off the water flow.

The fridge (no ice or water) has been fine, in fact we bought another Fisher Paykel. But we bought the second one with a side handle. The handle on our first fridge kept breaking off. The technician said the magnets were too strong. You may want to check the pressure it takes to open the door because you can take out some magnets. It costs about $150-$170 Cdn to replace (parts and labour past warranty period). Here are the two old handles of our old fridge which is now in the basement. We are on our third handle and I open it by pulling on the top of the door.

I bought a Fisher & Paykel range on 11/9/11. It was delivered on 12/7/11. I moved into the house on 12/12/11. I had a spill over during the first week. The two front burners allowed spill to go into the mechanism, the orifice and into the burner. I am not happy with the design and feel that it is a design flaw. I have had over 50 years of experience with ranges and have never seen one like that that does not allow for cleaning. I contacted Big 1 for resolution. They sent a service technician who stated that the burner needed to be replaced. After he left, the center burner would not light at all and the two front burners tried to ignite no matter which burner I tried to turn on.

I recently purchased a Fisher & Paykel DishDrawer via the internet. It was delivered via a special trucking company. I paid an additional sum of money for it to be delivered by a special trucking company, unpacked from the box, brought into my kitchen and inspected (as opposed to the unit being drop shipped to my front yard). It arrived in perfect condition. I hired a licensed plumber to install it. While installing the unit, the plumber reported the kick-plate was missing. Then I noticed there were small cracks/marks in the cutlery bins - an obvious product defect. After running the top drawer of the DishDrawer, water started profusely leaking from the bottom of DishDrawer’s top drawer. I had the plumber return to check all the connections, which he confirmed were connected tightly and properly. The leak was coming from the DishDrawer, not from the connections. I called Fisher & Paykel’s customer care and was told that since I purchased my DishDrawer via the internet, they would not honor my warranty! They said the trucking company was responsible for the missing parts and damage (leaking issue). After holding on the phone for 3 hours, I was transferred to the USA supervisor Paul who said if/when an authorized service technician inspects the leaking issue and determines that it is unrelated to delivery, Fisher & Paykel would honor my warranty. Then Paul insisted that I send him a photo of the cracked cutlery bins before even considering replacing them. I emailed him a photo of the damage two days ago and there’s still no response. He said the kick-plate was already being sent to me (but nothing was received yet). I then had a local authorized service technician come to look at the dish and he determined that the leaking was totally unrelated to the delivery of the unit, but it was instead a product defect and that it should be covered under the 100% manufacturer’s warranty. He advised Fisher & Paykel of this. That was two days ago. Today, Fisher & Paykel told the service technician that they are still having issues with honoring my warranty due to the purchase being via the internet. Fisher & Paykel has confirmed that the unit is a genuine Fisher & Paykel unit and the serial number was accepted upon registration, but Fisher & Paykel claims that any internet purchases are questionable and Fisher & Paykel to this date has refused to honor my warranty. I tried to call the USA supervisor Paul this morning and was told he was on the telephone and would return my call in 5 to 10 minutes. That was three hours ago and there’s still no phone call! I am frustrated and very angry. How could Fisher & Paykel refuse to honor the warranty on their unit after confirming the problem is a product defect? They call their customer service line customer care - what care are they speaking of? There is no care whatsoever! They are the absolute worst when it comes to customer service. If Fisher & Paykel refuses to honor my warranty, I plan on reporting them to every possible consumer complaint agency and will seek additional remedies to the full extent of the law.

As far as the product itself, weve had a great experience with the refrigerator. My biggest issue is with the water filter. It is suggested that you replace the water filter every 6 months. The filters are $50. I find that to be highway robbery. Its absurd to buy a refrigerator and then have to buy new water filters every 6 months. Theres no doubt you could make a filter that lasts longer than that and thats less expensive. I would venture to guess the profit margin on the filter is greater than on the refrigerator. Other than that, my experience has been great. I just feel taken advantage of with respect to the filter.

I had to book for a service to my dishwasher. Booked online, confirmed appointment, technician never showed up. Called their 800 number and have been called back from Queensland (Australia). Still dont have another appointment, it is a complete waste of time. Never again with them.

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

Fisher Paykel determined my 1 1/2 year old dishdrawer NOT REPAIRABLE and refused to help with the replacement, stating that they do not have any in stock and told me that I will have to wait for an unspecified length of time.

So far so good. Had the fridge about a month and we love it. It was noisy the first couple of weeks and settled down quite nicely. Took a few days to fill up ice maker which had me concerned at first. Now if we use a lot of ice it is back to full by morning. Love the lighting and the flush water dispenser. My husband uses it to fill keurig water container.

My friend’s husband is an engineer and told me they bought a Fisher & Paykel because her husband had done some research and said that they had the fewest moving parts of any washing machine. And fewer moving parts is a good thing. I needed a washing machine, so I bought one and that was four or five years ago, and I’m pleased with it. I just got the dryer in August and I already had to have a new heating element put in. I don’t know if it’s the dryer’s problem or if it’s my ductwork’s problem but the outside vent is getting clogged up and I never had that before. But that doesn’t seem like it could be the dryer’s problem and we haven’t figured out what it is because I don’t think there’s a lot of lint in the lint screen. And so I can’t understand how the lint can bypass the lint screen and go out the outside vent. They need to send a repairman. As far as how they look, they’re fine. In price, they’re all in the same ballpark. And as far as performance, I don’t know because I haven’t tried that many others. I used to be a Whirlpool customer and I had wonderful luck with Whirlpool. But then I bought an Amana washer and dryer in 2004 and I had to replace the washing machine with the Fisher & Paykel, and then I just replaced the dryer. The dryer issue hasn’t been resolved yet but we are quite pleased with our Fisher & Paykel washing machine.

We love our dishwasher. It is my favorite thing to show people in my kitchen!! So easy to do a quick load. Works great, is quiet and just love it.

We bought a slightly used machine and for 2 weeks, things were fine. Then during the wash, the machine would stop with an error code indicating a problem with a motor sensor. Then after a month or so, the machine would not run - just the same error soon after the washer was started. There was no repair service that I could identify in our area. Anyway, after numerous attempts to run the machine, I let it sit for about 2 weeks unplugged. Then I tried it again, and it works like a champ now. The washer has completed 7 loads with no errors. This is an excellent machine when it works. And if it continues to do so, I would certainly recommend it to anyone who could afford the purchase price.

We were re-doing our kitchen and we wanted something with two drawers and they were the only ones who really did it for the dishwasher. I checked them out online and they were very highly rated. My wife says why we didn’t get all our appliances from them? We did our whole kitchen and she was... “I didn’t know about them beforehand.....” So this was an experiment that actually turned out to be positive and if they want to, they can change all my appliances, because I’m sorry I didn’t buy all of them :)Compared to other brands we had our F&P dishwasher is amazing. I love that the dishes come out sparkling clean. I don’t have to scrap them. I’ve had bad dishwashers. The last one that I had was extremely poor. I would never buy that brand again.

I purchased a Fisher & Paykel refrigerator. One of the salesmen at Lowes told me about the brand. So far it performs great. We went through with a countertop depth, because we like that we have more room in our kitchen. I had no bad issues with Fisher & Paykel. Everything was great.

This was my first purchase. I had a piece of crap of a refrigerator from the 70s before. I chose F&P as it was the only model that fit in the space that I had. I designed the kitchen around the dimensions of this fridge. I got the stainless steel F&P ref and I like the look and the size. The experience with them is good. However, my freezer drawer came off the tracks one time and I had them come out. And it actually came off again. And now, I’m just leaving it. Overall, it’s good but the freezer drawer has a design flaw.

I was contacted by a Fisher & Paykel customer service representative who read my complaint. She explained to me that all I needed was a copy of my receipt and she would see what could be done to take care of my problem. I knew I purchased my dryer at Lowe’s so I thought that I would be able to call them to get a copy. Well, that didnt work out quite like I thought. Lowe’s on the back end couldnt find my receipt so I thought I was out of luck. The Fisher & Paykel representative said not to worry, just give me the make and model number and we would go about this a different way. So I did. Fisher & Paykel set up an appointment with a service tech who got the part I needed and came out and installed it. My dryer is now working and my wife is happy. Now that my wife is happy, Im happy. Thanks, Fisher & Paykel, for standing behind your product. To all those who are complaining: it’s not what happens that matters, it’s how the company responds to the problem!

We purchased a Fisher & Paykel refrigerator because we liked what the salesman had to say about them as a brand. And I liked that they had water in the door but not ice which opened up the refrigerator for more stuff kind of things. I didnt want something with ice on the door but I liked the idea of an ice maker in the freezer and water in the door. Ive never seen one that does that. I did have an issue with the refrigerator but they were very responsive and helped to get it taken care of. Ill know better as time goes on how long itll last and stuff but so far I would recommend them.

The first time I heard about F&P was when we lived in Charlotte… Guess I heard it advertised. And then the company that we always did business with, Plaza Appliance, were the ones that started carrying them in Charlotte. Actually, our appliance repairman recommended them because he said they’re so easy to fix and dependable and everything and they really did turn out to be true…We had to shop for new appliances because when we moved out of Charlotte the people who bought our house wanted our appliances so we couldn’t take them with us and the first thing we bought from F&P was a washer in 2004 (almost 10 years old). Then in 2008 we purchased a dishwasher. It’s just a little bit different… I got the two-drawer dishwasher and the top drawer is a little deeper. They were equal on the other one we had. But oh, I love the drawers! I heard that they were actually making them for other high-end companies. But I don’t know if they’re still doing it, but when they first came out, I think they premiered the double drawer. Lastly, back in May, we bought a dryer because our old Kenmore after 39 years died. People didn’t think I’d get that out of a Fisher & Paykel, but you never know… I really didn’t consider buying anything else other than F&P since we’ve already had these for such a long time. As far as what I’ve had in the past, we tended to keep things a long, long time until they just died. So we absolutely love the washer and never had a minute’s trouble; the dishwasher was 5 years old and we never had a minute’s trouble. And so, hopefully, it will continue to be that way…

Weve had problems with both the washer and dryer. The washer leaked from the bottom and we had it repaired. The repairman explained that the cause was from not using the rinse cycle when washing whites and that they do not use bleach overseas. Now, our dryer is 3 1/2 years old and it’s in need of a repair. It sounds as though the bearing is going out of it. These were expensive appliances and one should be able to expect at least 10 years.

The last ones I had were the Whirlpool front loaders. I didn’t like them. I’ll never buy a front loader again. We bought from a little appliance store here in Benton. At first, we bought a Speed Queen and it pumped up the water so fast that my pipes wouldn’t take it and it flooded my laundry room every time I would wash. So I called them back and they said they had one that the pump didn’t pump that hard. And we went and traded. They were brand new. I had it about four days and got these which I love. They work great! The experience with Fisher & Paykel went real well. I love it and have already recommended it. My daughter wants one. She likes the fact that the tub is all sealed up in there. Her husband is in construction and he forgets to get nails and things out of his pockets and it just messes all up down underneath hers. But this one is all sealed so nothing can get down underneath there.

I went on holidays on 16/12/2014, came back to find my less than 3 year old f/P decided to break down with food in it which was not due to go out of code till end on January. Lo and behold came home to a stinking ham, cheese, butter, yogurt, eggs popped off like in ghost busters and salami, mayo, mustard, tomato sauce all through the fridge. Then to find out I had to wait 3 days for service as they only have 1 tech for the whole of Mitchell Park!!!

I had a Fisher Paykel technician booked to fix our dishwasher. Once again had to take half a day off work to ensure we dont miss the call. For the second time in a row I get a text message to say, The technician is on their way and you can track their process, followed by an email 2 min later saying, Technician called and no one was home. The customer service supposedly cant get in touch with the technician and next available appointment is not for another 2 weeks. Our dishwasher has now been broken down for more than 2 months. I would never buy Fisher Paykel product again.

I bought me fridge 1.5 years ago and it is great. I love the design and it has filtered water on the door. Very slim and modern look.

I purchased a top loading dryer in 11/07. Within 4 months, the dryer needed a new heating element. In Sept.of 08, the module had to be replaced. Then, it was serviced again March of 2011. Now the heating element and module have to be replaced. The dryer has been a total lemon. I want a new dryer and Fisher and Paykel is balking because the dryer is four years old.

I had a Maytag that I had been suffering through with for two years and hated it unbelievably and I did not want one of those front loader machines because of all the mold and whatever issues with the door, and I have to worry about leaving the door open and cleaning the door, cleaning the machine and all that stuff for I got the Maytag and oh my God! I felt like it did a terrible job. I dont like my washing machine being locked for a big long period of time that I cant get into it and I have to sit there and wait and wait. It was horrible. I only used it on one cycle and that was the cycle that filled it all the way up because it didnt do a good job the rest of the time. Finally, I just had enough and I started researching, which I had researched when I bought that one too. But I started researching and really reading a ton of consumer information out there on the internet. I noticed that some other people have had the same problem I had and they bought this Fisher & Paykel. My husband knew I was looking for one and he came up with the same one. I said, Well, I dont know. I guess Ill try it. Well order it from Sears. I paid 200 and some dollars just to have it brought to me. But it was supposed to be new in the box so I ordered it from their outlet. Ever since I have gotten it, the minute you pushed for it to unlock, it stops immediately and its unlocked. And so, thats not an issue for me at all. It doesnt finish its cycle and then unlock. I truly love it. And I choose my own level that its going to be at. You can do that or you can let it do its own thing. I checked it a couple of times when Ive let it do its own thing and it seems just to fill it to where it should. But Im kind of old school so I like to choose my own water level. Also, sometimes Ill wash a load and do a little bit of a bleach in it, and then I want to rewash the whole thing. Once that water spins out of there, I can push it forward to be done with the cycle and start it over again, and that works. The other one did not work - I had to let it complete and for being so energy efficient it used so much energy you just cant even believe. This one, you still get to tell it what to do, you are in charge of it, and it does an excellent job.

I looked up Fisher and Paykel online. I purchased from them because they offered two-drawer dishwasher and I have read some good reviews. I needed a new dishwasher with two drawers so I can open it all the way and get more things into it. I would definitely recommend Fisher and Paykel to my friends.

I have a Fisher Paykel one-drawer dishwasher that came with my motor home. Its working great. Its fine and I like how quiet it is. The one thing I do not like about it is leaving the dishes in there. If I leave them in there after the cycle spin, then the moisture builds up inside and they sweat and I have to dry them.

I bought a Fisher and Paykel dryer less than six years ago and the major drum has already gone out. The dryer has not been used that much as I am a widow and hang my clothes out in nice weather. It will cost so much to replace it and it is also throwing little pieces of metal in lint trap. I will have to buy a new dryer and it will not be this brand. I am on very limited income and it is putting a hardship on me to have to replace. The reason I bought the set is it came highly rated. Will not recommend to anyone.

3 pumps in 5 years - We purchased our Fisher & Paykel washer in 2008 at Beesons, Lafayette, IN. They also did the warranty work for us. They replaced the pump while under warranty. A few years ago, my husband replaced the pump himself. Now, my pump is out again; the part is $130. We have decided to not put any more money into this appliance. I plan to go shopping for a new washer and will not be buying a Fisher& Paykel appliance ever again. Im curious. Is this normal for a Fisher & Paykel?

Purchased appliances (Dishwasher/Clothes Washer/Dryer) 8 years ago. Dishwasher still works well (fingers crossed) but both Clothes Washer & Dryer cratered in the last few months. Heating element and bearing both wore out in the dryer (600 C$ to repair) and the transmission broke down in the washer replacement part for our model no longer available so will have to get a new washer (wont be a Fisher Paykel). Previously had domestic appliances for 25 years which worked equally as well without requiring so much as a service call. No more Fisher Paykel for me.

We remodeled last year and purchased a DCS refrigerator, rangetop and double oven after much research. The refrigerator is great! We love the space and the layout! The rangetop is wonderful - my first experience using gas, and I love it! Our ovens are a different story. After 6 months of use, one of our ovens stopped working properly. Since we live where there are no warranty repair available, DCS sent their regional person. He fixed the oven, but a week later, it quit working again. We are still waiting to hear back from him. Very disappointed in the oven. Hoping to resolve this as quickly as before.

Just today had a major breakthrough thanks to the Fisher & Paykel customer service representative. Marks Electricals delayed engineer appointment for over three months. No descent information to rely on. Thanking Fisher &Paykel for support I received and very patient representative, she is A Hero today.

This expensive dishwasher from Fisher & Paykel has ended as junk after only 4 years of light use by two persons. It has been repaired 4 times, and now, it needs to be repaired for $1,000. We now buy Miele. We have skipped this junk machine.

I have been meaning to write this review to ward people away from Fisher & Paykel ovens (we have a range with an oven underneath, gas). First, they are dangerous. If not blowing up your home is important to you, purchase any other oven. One built by your child may be safer. We had their own representatives into our house over 5 times during the first year of purchase. On one occasion they left a gas leak and then had to rush back to repair it. They would not purchase it back but worse, they wouldnt give us a new oven. The flame routinely goes out in the oven, so something will be baking and all of a sudden, it is not. This creates a new type of cooking anxiety I never imagined. Cant thank you enough F&P!I finally took the time to write this today as I turned off a burner on the range and though the knob was often, the flame continued. The fire was on for 20 minutes before my wife smelled the smoke coming from the pan. My name is Alan **, I am a real person, and happily alive, regardless of what F&P does, I live in New York City, you can easily find me online (they dont let you put your email address in). If I havent convinced you not to purchase this range, please find me and give me another opportunity (unless our oven has killed us). And yes, we are buying a new oven.

This is my 2nd F/P washer and dryer. My washes are clean but often very tangled due to the absence of an agitator. The machine is usually quiet. The spin is awesome with the wash almost dry at the end. The top loading dryer is very convenient to use. Dont be upset by the sound of the reversing or stopping drum. It dries quickly with wrinkles removed. My only disappointment was with the availability of service. The service in my area did everything possible to not help me.

Fisher & Paykel is very good to work with. Their customer service is excellent. When my first FP dishwasher almost caught on fire, they went ahead and warrantied it and gave me a new one. I was gone for 3 days and came home and my whole house was smoky and my dishwasher had been left on. It came on by itself. I had the water turned off because we were up north at our cottage, and I came home and it was grinding. You could hear it outside in our garage. I read up on it on Google, and sure enough, some of them, they said they’d just come on by themselves because there’s a computer chip or something inside them.But other than that, this one’s working great. I like it. I have to say though, it doesn’t clean as well as my old Maytag. I love the double door concept. But this one here, I sometimes have to pull things off dishes after I rinse them, and I rinse everything before I put it in. A lot of my family members have a Fisher &Paykel dishwasher - my parents, my aunt, my mom - so I bought one for myself. So far, I don’t have any issues with it.

We had Fisher & Paykel washer that was about 5 years old. The pump went out and the cost of replacing was so high that it was better to get another one from a different manufacturer. But the washer broke out unlike the one we got from Fisher & Paykel, so we purchased from Fisher & Paykel again. Compared to the past model we had, this one is good. I like its soak cycle feature which the other one didnt have. Were not happy that the first one didnt last longer than it did but we like it.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel’s dont have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.So back to finding contractors who would go to Sylmar… err… Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

One feature is that I can choose a fast wash or a full water wash and that I can choose a soak or not to soak. I can wash and rinse in all hot or warm or cold. Also, the was is in an open drum with no center agitator. It's less hard on clothes.

Consumers be warned. Do not waste your money on Fisher Paykel products (DCS). Remodeled kitchen went with all Fisher Paykel products. Experienced product failure with the Dish Drawer and FP refused to replace the manufactured parts that were faulty saying the product was out of warranty. I pushed back stating if the failed items were due to misuse or normal wear and tear, I would agree but these were parts that failed due to poor manufacturing. Coated parts that broke down and rusted out. FP did not care. Then experienced problems with the motor on one of the dish drawer. Tech came out twice and the second time the unit worked worst when he left, telling us the noise level was normal. Normal? It didnt sound like that when he got there, and it didnt sound like that when we first installed it. Experienced problems with the double ovens. Used the self-cleaning function four times and the broiler coil burned out. The tech replaced the broiler coil and then told us not to use the self-cleaning function because the broil coils will burn out again. Told us to use an oven cleaner, which FP instruction manual says not to. Experienced problem with the cooktop. Followed the instructions for cleaning. Then the igniters stopped working, or when you turned on one, a different one would attempt to ignite. Tech came in told us not to follow the recommended cleaning process. Told us to use simple cleaner and soft sponge. Cooktop looks like crap now. Experienced problems with noisy microwave. Too disgusted to bother calling for repair. Do not waste your time or money. FP will not support you and will look for any reason or ways to get out of spending their money to make things right when you likely as I did, spent big bucks to purchase their product.

I was hesitant to buy a Fisher&Paykel refrigerator; I did not know the brand at all. But with the existing dimensions I had to work with, this was the only brand that would fit. I have been pleasantly surprised. Runs great so far, plenty of room, looks sleek and elegant, and my electric is down by 1/3!! I have only had it for six months, but so far so good.

Interestingly, the issue I have with the Fisher Paykel washer and dryer is not with getting the appliances serviced. I am fortunate to have a local repair service company that is responsive, trained on these appliances, and does quality work. From the posts I have read, this does not appear to occur often. My issue is with the reliability and quality of the Fisher Paykel products themselves. The washer is model GWL11W and the repair occurred about 12 months ago. As many others have posted, the water pump went out, dripped onto wiring for the computer panel, which in turn caused the computer panel to fail. I was told that this was because of a design flaw and the repair kit incorporated a design change that would prevent the computer panel from shorting out if the water pump should ever go out again. The parts and labor for the repair cost over $400, but given the cost of replacing a high efficiency washer, I decided to go ahead and get it fixed. Granted, the washer was 5 years old at the time, but really, a washer should last longer than 5 years. Now the dryer, model DE08US, needs to be repaired. The timer will not advance in the automatic settings. The sensor bars and sensor board needed to be replaced. This repair, with parts and labor, will come to $387. I have already spent $188 on the prior service call to have the problem diagnosed and have the dryer disassembled, cleaned, and two glides replaced. Given the cost of new dryers, I cannot justify spending what would come to $575 to repair this dryer. The dryer is 6 years old but again a dryer should not cost $575 in parts and labor to maintain within the first 6 years of ownership. At the moment, the dryer is still drying and the timer is still advancing in the timed setting, so I will use it until it stops. Of course, the dryer has now started making an annoying squealing sound, so it will likely stop sooner than later. I should mention that washer and dryer get light usage, 2-4 loads a week, and the loads of laundry are not large or bulky. Even the repair technician commented that both the washer and dryer are well maintained. Yet my Fisher Paykel washer has already cost me hundreds of dollars in parts and repair. If I was willing to invest in repairing the dryer, the same could be said about that appliance. However, that is not going to happen. It was a mistake to spend my hard-earned money on Fisher Paykel appliances and I do not intend to throw good money after bad. When it is time to purchase a new dryer or washer (or any other appliance for that matter), the brand will not be Fisher Paykel. The quality and reliability are disappointing and I wont get fooled again.

We purchased a washer and dryer from Fisher & Paykel. My brother-in-law and sister-in-law have the dish washer. We knew they were much more quality products, so thats why we decided to try them. When we first got them, the washer did not work from the day we got it. But they came and fixed that. They came and replaced it right away. I would definitely recommend them.

I have a 10 year old 48” range, priced at approx 8k+. About two years ago, I had to replace all of the interior shelves, at my cost, because they had rusted so badly they would no longer pull out. This year, all of the plastic on the front knobs have puckered and bubbled off, presumably from the heat of the door being opened when the range is on. Customer service has basically said oh well, and has refused to replace the knobs. After replacing all the shelving I certainly won’t pay for new knobs too. The customer service in New Zealand is certainly not what we are used to in the U.S. For the price of this range, they should stand behind their products unconditionally. As I told them, I have had KitchenAid ranges last longer with no problems. So, bottom line, if you are looking for a range with all the bells and whistles, be sure to go for a U.S. company! Oh, and the range has never kept accurate temperatures to boot!

After our 30 something yr old Maytag clothes washer quit, we decided to go with Fisher & Paykel because that’s what the repairman suggested to us. We had it delivered. The installation was excellent. So far, the washer is working good. Excellent! No problem so far.

I purchased a Fisher Paykel washer and dryer set about 5 years ago and today went out and bought a new set by Whirlpool. I have had problems with the dryer for the past 4 years and have had it repaired several times. The clothes in the dryer came out covered in black grease and oil and my story is similar to others. Then last week the washer started malfunctioning and that was the end of Fisher Paykel for me. I agree with those who said they are done with Fisher Paykel... If you want a dependable washer and dryer DO NOT buy FP! Very disappointed!

I went to the appliance store called Melzen’s Appliance at Glastonbury and they informed me about Fisher & Paykel. Never heard of it before. It was one of the most expensive refrigerators I’ve ever bought in my life - it was $1600. I’m married for 35 years and I’ve had refrigerators before this. I was shocked at the price but had to buy it because of the size (it had to fit into a specific area). I also wanted a stainless and a refrigerator on top. It had so many of the things I wanted. It was delivered November of 2012.I love the F&P refrigerator except I do have an issue with it that I did go back to the appliance store to tell them that when I opened up the door, something came flying out of the refrigerator. I told them, “Look at this piece, what do I do.” The guy looked at it and said, “Oh that just goes underneath the door of the refrigerator, just glue it.” I said, “Glue it? You know this refrigerator is only 6 months old - really?” He goes, “Yeah, there’s nothing wrong with your refrigerator right?” I said, “Correct” “So well, just glue it. It’s fine. Because if I send out a repair man, that’s what they’re going to do and they’re gonna charge you.” So I still have the piece here and it doesn’t impede or impact what’s going on with the refrigerator. I haven’t glued it yet because I’m having a hard time thinking that I have to glue this on my new refrigerator.I like the performance. I’m satisfied, though I’m not happy that a piece flew out on me.

We just bought our house 2 weeks ago. It has 2 Fisher Paykel drawer type dishwashers. We have yet to get a load of clean dishes out of these machines. We rinse our dishes and then run the dishwasher at the end of the day so it is not like the dishes are sitting around for days. These machines look like they are new. The rest of the appliances are new.

My Fisher & Paykel GWL11 Washer quit working a week ago. The repairman has been here twice, once to diagnose and then again to install valve and pump. The washer still does not work; the spin cycle will not work. He will come out here again to see if the problem is with the board. Based on what I am reading in this forum, perhaps I should cut my losses and go buy a new washer. I wish I had my old dependable Maytag. Unfortunately, I am not in a position to buy another washer.

Adam the engineer was very good. He took the time to explain exactly what he was doing and left the appliance fully operational.

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service. Thanks to CA for being there, as I feel this blog/posting was influential in getting my problem resolved. Also, the USA representative was accessible, polite, and true to her word.

I purchased a Fisher & Paykel dishwasher through Lowes. The reason I chose this is because its the only brand that makes that little drawer dishwasher anymore. I absolutely needed that size unit because we have very small condominium kitchen and I just simply could not have a drawer that laid down, theres no space, so I like the unit very much. Its working fine and the quality seemed good. The stainless is good. The installation was fairly easy. It was done by a contractor and Ive been happy with it. It was an easy purchase. Lowes did okay. There are a lot of people who are living in smaller spaces as things get smaller so I think those compact appliances are really great.

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.