I like that the Mercury Villager has removable seats which makes it very easy for me to put my youngest daughter in and out of the vehicle and that it has a security system that can keep my car safe. However, the automatic windows in the back and also the front drivers window does not fully want to work all the time. That has been the biggest problem that I have been recently facing and kind of wished they would have stuck with manual windows. I would also make it where the back was bigger to put more stuff like groceries in the trunk.

I was driving my Ford Escort. When I turned onto Speedway road, a vehicle hit me and sent me spinning onto the side of the road, down the berm and stopping after hitting my head two times. My seat belt didnt lock and the airbags didnt deploy. This left me with a fractured neck (hangman neck fracture). The driver side window was broken and the back windshield was blown out. I ended up being transported by two ambulances to the University Hospital. After getting a brace on my neck, I was transported for the third time to a rehabilitation hospital. I was in the hospital for 15 days. I am still in the brace after 10 weeks and under the care of a neurologist and will be evaluated again next week.

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

On 02/08/2019 I simply rolled up my drivers side window, there was a loud pop and the window shattered into a million pieces. There was no apparent reason for this. No bumps or pot holes were driven over in the six miles I had traveled. It wasnt cold, was not running the AC, I had not touched the window in any way. Just simply rolled the window up. Oh, I should mention these are not electric windows, these are hand crank windows. I called my dealer Bill Currie Ford of Tampa, FL. I spoke with service department. They told me to bring it into the body shop and ask for Joe. I did what they told me. Spoke with Joe for less than 2 mins. Explained what has happened, showed him a picture that I had taken. We went back inside, Joe disappeared. After a few mins. James ** handed me an estimate for the repair of the window at the cost of $369.29. I asked about warranty because it just shattered for no apparent reason to this he gave me no response. I explained I could not afford the cost. He said I can maybe take off $50.00. I thanked him and departed. I then called Ford Customer Care, spoke with April whom was very helpful. Gave me a case number and told me to wait a few hours and call the service manager. I did what I was instructed to do. I called Bill Currie Ford and asked to speak to the service manager, of course on got voice mail. I left a message with my case number and contact info. I called the next day, again getting only voice mail, again left the info. The service manager Mark has yet to respond to my calls. So now I have a car that cannot be secured. I am on the road all day and I am forced to park my car with the window wide open just asking for someone to take advantage of it.

Ford finds fraud to be an appropriate means of snaking customers. According to their marketing department (Connor), this is a typical practice. They hire a 3rd party company to get information so that ford can send emails about “deals”. My father received an email that stated he could save $3500 on a new truck. He went to Woltz and Wind Ford to take a look and was set to buy until his salesman noticed something. His so called offer email was attached to someone else’s address. Mind you he’s lived in the same place for 45 years. How is it that a “marketing” company could screw up something so blatant? Then when you contact marketing they tell you that they have no ability to correct the problem. Here’s where the fraud accusation comes in.Dealers are still willing to submit the paperwork with the numbers for the “so-called rebate”. So customers, like my dad would be turned down for the $3500 rebate. I don’t know about the rest of the world but that’s a lot of money. They’re fraudulently using “buyer’s” emails attached to an unknown address to entrap the “buyer” into a contract that they would be stuck with. A rebate email never geared to work. Hopefully others would not be duped by their “snake-like” behavior. Make sure you ask questions! I’m leaving this review Bc I made the phone calls to Ford. I wasted hours on hold for every Ford representative that I spoke with to tell me that they are INCAPABLE of correcting the issue.

Ford’s customer relations call center is not worth the time or effort. We have two Ford Escapes in our family and I drive a Ford Escape as my company car. My company vehicle is still under factory warranty. I had a concern with my company vehicle so I called the customer care phone number, a case number was assigned and I was given a contact number with an extension. When I call the number, I received a recorded message to leave my case number along with a contact phone number and my call would be returned in the next 24 hours. Over the past few weeks I have called this number and left several messages, never received a call back. Calling the Ford Customer Care Center has only added more frustration to an already difficult situation. As it stands right now, I have no intention of ever purchasing another Ford vehicle and am planning on sharing my experience with our company’s fleet manager.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

MY 350 FORD DUMP TRUCK BROKE DOWN ON 6/23/18 AND HAS BEEN IN THE SHOP, FORD IN PLYMOUTH, MA SINCE THAT DAY AND IT IS UNDER warranty with parts back ordered. This is a joke, the truck has 4,500 mile and bought for work and I am without it for 9 weeks of my busiest time of the year, Ford has really failed me.

4 tires replaced after 4K due to excessive noise and poor ride... Goodyear asymmetrical all season. Headliner replaced twice. Original headliner ripped 2 days after I bought the car. Entire convertible top replaced. Both rear passenger windows replaced. Steering wheel replaced due to defective leather. Engine goes thru 1 quart of oil every 4K miles. Car currently has 14K miles on it. Dealer is doing good job addressing issues but this is not a quality built vehicle...

Back in about 2007 I purchased a used Ford 150 truck from a friend. The friend had the truck for two years and did not need it anymore, so I purchased it. One day my son and a friend were on a country road when I received a cell phone call that fire was coming out from under the hood. They called 911 and fire trucks were dispensed. The truck actually had a melted engine and totaled from the engine to the middle of the back of the bed. Three weeks later I got a recall notice. I only had liability so I ask my friend who I purchased it from if he had, and he said no. Ford had me send pictures to them. Their response was it was burnt so bad that determination could not be made. Once again today I get notified of the recall.

Im having Ford Fiesta 2014 sE. DUE TO RECALL IN CLUTCH I HAVE SET AN APPOINTMENT FOR MY CLUTCH REPLACEMENT FOR TODAY, May 24, 2016 at Edmonton, AB at 91 STREET. But they have not received clutch from USA and asked me to go back for 3rd time. In past the service guys have done the same thing, they called me to service station and then asked me to go back. Do they do communication in between? Or at least notify your customer before they arrived. I have changed my working shift because of them for 3rd time and what I got at the end: nothing. Poor service. Very Upset with the customer service they are offering.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

On March 13th, 2012, I had an accident due to heavy fog that caused me to slam into a 3 and 1/2 foot ditch then into a field. The seat belt did not lock and the airbags did not deploy which slammed my chest into the steering wheel, bounced me in the air causing me to break my back and severely bruising my ribs. I am currently bed-ridden and very upset that my 2007 Ford Escape failed to protect me. My vehicle remains at the auto repair shop estimating damages. I am thankful no one else was in the vehicle.

Have 26k miles on the car and it constantly needs jumped. Took my car in 3 times still no resolution. Asked for a loaner and got nothing. My Dodge Nitro with 190K miles was more reliable than this Explorer. Regret this purchase and I will never buy another Ford!

After 16 yrs of almost impeccable service my wifes 2001 Mazda Tribute XL engine failed with 165k miles. We got a lot of enjoyment and an excellent quality vehicle. So we started a search for a new product Toyota Honda Pilot, Mazda CX-5 excellent engineering and very dynamic, Ford Explorer. Mist full size SUVs have 3 rows of seats and are too large to fit in out 3 car garage. I was never really impressed with the Ford Escape 2010 and earlier. Tested a 2012 with 80k miles and it ran well but the dealer price of 16k was too high. Found another 2012 with sunroof and 56k miles. Not bad but 5k. Finally we tested a Ford Escape XLT FWD 4 cyl with 25k miles in mint condition. Bought in the spot for 14k from a private party (Craigslist), added Ford bumper to bumper warranty 4 yr 36k miles additional for $2k.This is an impressive high quality vehicle with good technology, excellent power, 32 miles highway 26 city. Since we bought in the past 3 months have not a single problem. Just delights & surprises. Kudos to Ford Motor Company for building such an outstanding well designed right sized product. Too bad the 2013 and on design new look like most oriental mini SUVs. I highly recommend this product to all my friends and foes.

We bought a 2011 F150 brand new. We like the truck except for the shake we have in it. Every time we use it now, it shakes & we are scared that something will happen to it after the warranty is up. The first time we towed our 5th wheel travel trailer with it, it shook. When we got back home, we went to our dealership & they were more than willing to try to help us. They got in contact with Ford Motor Company & did everything that they were told to do. WE are more than happy with our dealership but we are totally disappointed in Ford Motor Company, as they will not do anything else to fix the problem. We have been calling them for 28 months now & all they have offered us was $1,000.00 towards another new truck. We have spent more than that just traveling back & forth to the dealership trying to get help from them.We have had 23 Ford automobiles in the last 40 years. We have been loyal to the Ford company all of these years but I guess our Loyalty doesnt mean much to Ford Motors. Three of our trucks was well over 65,000.00. I guess this goes to show it doesnt matter how much money you give them, you are not worth the effort to help us or gives a real good deal on another truck. Oh well, maybe some other company will be better to us, as we will not be buying a new FORD TRUCK in the near future.

I own a 2018 Fusion and a 2018 Ford focus. Both have almost 80,000 miles on it. The transmissions went out in both vehicles 2 weeks from each other. No recalls and unfortunately Fords joke of a warranty is out too. How can you charge people this much money and have issues like this? 60,000 mile warranty is a joke in itself. I will never buy an American-made automobile again. Find a manufacturer that will give you 100,000 miles out the gate. That tells you they believe and stand behind their product. Without having to spend thousands on an extended warranty. Ive owned 6 Fords in my lifetime, the last 3 were junk. Never will you see a Ford in my driveway again.

I have owned my 17 Explorer (with under 15k miles) less than 6 months. Granted, its colder than my first girlfriends heart, but my Explorer wouldnt start. My 17 Chevy Impala (and countless other cars I see driving by me) had no problem. So I call Ford Roadside Assistance at 11am. Yes, Im in the comfort of my home, not stranded on the side of the highway, but... I have ** to do! They said, No problem, busy day, but well have someone there within THREE hours. Ok. I get it. Lots of people in worse shape than me. Three hours comes and goes, no calls, no updates, and most importantly, no Roadside Assistance. I call again. The advisor says I see you called earlier, what can I help you with. I said, Its been three hours, no roadside assistance.He says we have no record that you called. Say what? You knew I called earlier... It wasnt to see how the weather was in ARIZONA! We will send someone, they will be there within THREE HOURS (its now 2pm). Ok. THREE hours later, nada, no calls, no updates, no Roadside Assistance. So I called the local dealership. Yep, they are really busy. Let me call them to see whats going on. Roger. He calls back someone cancelled the dispatch at 4:03pm. Say what? So, the first tow company, the one that never showed up, must have cancelled so it wouldnt show in the system that they would have been, like, FOUR hours late??? By this time (6pm, 7 hours after the initial call) we decided we needed to concentrate on one of our four activities of daily living, eating.After sitting in the driveway for 7 hours on a battery charger, the 6 month old baby decided to turn over. I called the towing company that the dealer dispatched and told them we had had enough for the night, and no longer needed a tow. Today, the day after, we received a call from Ford Roadside Assistance saying that a tow truck is on the way. We called back and said the tow is not necessary. They called again. And again, and again. And again. Five calls either telling us a tow truck is en route or asking if we needed a tow. Pretty disorganized that bunch!

2014 Ford transit van - This car isnt even 2 years old and I noticed hundreds of small holes in the paint. Took it into the local Ford dealership to see if the warranty covers it and, WELL OF COURSE!! No, it isnt covered because it is supposedly due to rock damage from the roads, that none of our other (more used) cars have. In addition, the dealership will not put this into writing so that I can complain to the road people. Now, I read all over the internet where Ford simply has cheap and terrible paint for their vehicles. Will be the last one I buy.

Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

38 days ago my new 2015 Ford F150 broke down with 8000 miles on it. A part in the transmission is defective. It has now been 38 days and I still do not have an ETA on the repair of this vehicle. Parts are not available for this truck. Ford has been completely uncooperative and unsupportive. While a rental car has been provided, they expect me to pay the difference between what they pay and the baseline price of the lowest level rental provided by the rental company. At this point they state that they will ship an entirely new transmission, however they have no ETA on this and it could be up to two more weeks until this is resolved. When I escalated this to Ford customer service the only resolution is to keep waiting. I have never experienced such poor customer service. I will be escalating this to legal means.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

I purchased a 2011 Ford Edge Certified pre-owned with 26000 miles. This vehicle has been in for major repairs within the last two years. Vehicle has AWD. The power transfer unit failed at approximately 60000 miles. The backup camera does not work at all. Just a blank black screen. Several valves went bad. The car was at a Ford dealer for 12 days. The backup camera no longer works. Its just a black screen. The only thing to be done with is replace it at the tune of $866.00. I did not have the camera replaced due to the substantial cost. The latest problem is the catalytic converters. They went bad at 75000 miles. The service engine soon comes on and flashes and then goes off. Called dealer and took it in. This was in January 2017.I was told both catalytic converters have to be replaced. The dealership told me they would have both converters by mid-February 2017. I called them at the end of the February and now they do not know when they will be getting the catalytic converters in. Really??? Note that I am still driving the vehicle and have not been offered a rental car as of yet. I was told not to take the vehicle on long trips because of the converters being bad. How long am I going to have to wait to have this fixed??? This will be the last thing that gets fixed on this car because if one more thing happens to it I will be getting rid of it. I am very disappointed in Ford and I have had several. Time to look at the foreign SUVs.

I just purchased a Thor RV with a Ford chassis. When I took it to a Ford dealer for repairs, I was told Ford built the 2021 F450 chassis to sell, but didn’t manufacture any parts. Therefore, it could be 6 months or very possibly longer before repairs can be done. The RV is not drivable and I live in it. Fords answer is to leave it on their lot until parts are made, no concern for the fact that I’m homeless in the meantime. It’s been four weeks now and I can’t find one person at Ford that cares! I would never recommend buying A new Ford.

This is about Lugoff Ford and what has happened with Ford Corporate. Low levels of integrity especially when faced with legal grey areas. Spot deliveries should be removed as they do nothing but help the dealer and put the potential owners in a precarious position if the unapproved financing falls through. A disabled veteran, who has never purchased a new truck finally decides to make the leap, a dealership who on the surface seems amazing to deal with. One spot delivery and failed financing deal two days later, and the honeymoon is short lived. Out of town and unable to review new documentation I requested the dealer to pick up its truck as financing had failed, it was their truck, and I couldnt give a yes or no until the paperwork was reviewed. Unfortunately for both parties, a drunk driver drove through my yard before my return, and broke the frame of this brand new truck. Putting on a wonderful front, attempting to help (at least on the surface), it seemed all was well. The insurance questioned who owned the truck, because documentation was never signed, and the fun began. On the verge of harassment the dealership went so far as to say they would drive to wherever I was located to get me to sign the documentation, because, in their eyes, why wouldnt I sign the documents I never had a chance to go over. They went so far as to say that the approving credit union knew the truck was wrecked, and that it was deemed OK. A quick phone call to a branch manager proved that the dealership was lying and never disclosed the accident, as a result, the credit union started that neither I or they had financial responsibility to the new truck. The dealer then took the stance that regardless, I owned the truck, and it was my responsibility, and I was on my own. Calls left unanswered, phone calls never returned, and a GM who wouldnt make contact, in stepped lawyers on both sides.  A month later and the issue is unresolved, the dealer refuses to be amicable, and now they have gone so far as to push my personally identifiable information to ANOTHER creditor, obtain an approval without my permission or signature, and expect me to make a payment on a truck I have yet to sign for by the 7th of January.As a disabled veteran, this is heartbreaking to be apart of, it has put me back in therapy. We have approached the VA and Prisma Health (my wifes place of employment) about publishing our story in their newsletter, as it obvious the only thing this dealer understands or respects is the bottom line. I will also be contacting, if approved, all local news outlets that are willing to listen, as this needs to be out in the open. I wonder how many lost customers this issue will cause? And for what? A truck? With so many Ford dealerships to choose from, Lugoff Ford (and by virtue the whole family of dealerships IE Lugoff Toyota, Carolina Dodge, etc.) needs to understand the repercussions of taking advantage of its disabled veterans and hospital workers.

I believe someone may have tried to break in my 2015 Explorer. I never realized that my door handle was plastic. All it took was a screwdriver to break it. Fortunately they were scared away. Otherwise they could have pried the lock and got into my vehicle. This handle is used on 2011 - 2017 models, part number 78218A14. This piece of plastic cost $68.50 plus tax. It is poorly made. They wanted a fortune to install it so we are taking it to a body shop who will install it for $30. Be aware that they change prices on you from one day to the next. We were quoted $68.50 on Friday and then on Tuesday they wanted $75. Ford used to be my favorite car manufacturer, but is not anymore. This vehicle has a lousy paint job that Ford would not stand behind, issues with the battery, and seat belt problems.

We purchased a Ford Focus in 2013. Shortly after purchasing this car we started having transmission issues, had the clutch replaced and several other things done. We had to have the pcm/tcm reprogrammed a few times and have had a new one installed. Waiting on seals to be replaced. For the 3 years we have owned this car we have made numerous complaints to Ford and even called the corporate office for help, which does not come. We are unable to trade the car into anyone as it will not be paid off because of the transmission trouble. I just drove it for the first time since we have had the TCM replaced and I have to say this car is dangerous!Something needs to be done about this before I or my husband is killed because the car will not move. Stuttering or shuddering or whatever Ford calls it is wrong! We have been told that at least 35,000 customers are waiting for the same part!!! What is Ford going to do? This is by far the worst car we have ever owned!!! Ford needs to man up and take these cars back or pay them off so new cars can be purchased.

My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at OReilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. Theyve ruined my credit since then, and expect me to pay interest on the property I dont even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isnt right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I dont have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?

I recently bought a 2003 Ford F350 6.0 PowerStroke from a private Seller that only sold the truck because of a loss of work. I bought the truck nice with only 92,000 miles on it and it ran well and was very clean. However, I didnt drive it a few hundred miles before lots of white smoke blew out of the exhaust. My gauges were all reading normal and ALL of the fluids were full. I was driving the truck from Colorado to NY when this happened trying to get my family back home. I stopped and NO ONE could tell me what was wrong. Again, no warning lights yet. We stay overnight there and the next morning when I tried to start the truck an engine light came on. I immediately took it two miles down the road and had it hooked up to a diagnostic machine. Again, no one could tell me exactly what was wrong and could only guess as to what it was.The truck was running fine at this point. I had to get the truck looked at and the only place open on a holiday weekend was a 24 hour garage, the problem was it was about 30 minutes away. I tried to get it there but it started blowing a lot of smoke and got loud. We had it towed and had to wait two days for a Ford dealer to look at it because the tow truck operator didnt trust the 24 hour garage, in fact I found out they had bad reviews also. Anyway, once Ford opened and diagnosed the truck, they said that the Glow Plug had melted in half and fell into the engine causing catastrophic damage to the engine. I couldnt believe this! I told them how everything happened and the guy said that by the time the light came on the engine had probably been already damaged to the point to where it now needs to be replaced!I paid 13,000 for the truck and I am being told I need 17,000 to replace the whole engine now. I called the Ford Motor Company and told then the same thing but they said that because of the age of the truck there was nothing they could do to help me! Not even give me a loan to get it fixed. I was desperate and NO ONE was willing to help get my truck fixed. You would think a Corporation like Ford would take a little responsibility in what happened here! No lights came on before the engine was apparently damaged beyond repair!!

I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now. I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist like it was. Think twice before you purchase a Ford product.

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

Need to know the review of used Ford Escape, 2013. Had bought Ford Fiesta in 2012, and eventually, Ford bought it back as a lemon. Put the money in the bank, and loaned dtr 5K to buy 14 Ford Taurus. A mistake, so far, a new windshield is needed, deep scratches need repair (dealer trying to get out of that one). This dealer has sold my family more than 5 cars. Maybe this is the year I change dealers.

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.

I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment. Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation. When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sisters wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life. 4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aarons truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life. I ask God for mercy upon Ford - its creators and its will.

Id purchased a slightly used ford fusion but upon the garages inspection they hadnt bolted the calipers in place so it was being fixed. I had a loan of Taurus I was hit head on by a jeep grand Cherokee and it ran over the driver’s side of car, spun me around, tore their own tire completely off wires wheel and all but didnt even crack the windshield or dent the hood. There were tire tracks directly in from of my line of vision. Im glad the airbag blocked the view of underside of it. I did shortly after purchase an expedition smaller vehicles Im nervous in but do believe if Id had a different manufacturer the outcome would have been significantly worse.

Dropped our Fiesta off at the dealership this morning for its third transmission rebuild. At least the employees there were honest and said that they were using the same faulty OEM parts that were used during the last two rebuilds. Has anyone tried to sue the dealership or salesman that lied and told them what a great vehicle it was when they were trying to sell it to ya. I ask because the same guy that told us that bs also told us what a piece of crap they were when we took our car back to the dealer three months later because the transmission failed. Never again.

I have a 2008 Edge SEL, awd with 97000 that the axle bearing went bad. The bigger problem is you have to replace the front drive shaft assy. Not just a bearing. It has been in the shop for 1 week waiting on the parts so what does that tell me? There is an issue known but not announced public. From what I hear it is problem with these models and if so what does it take for Ford to make a recall and admit there is a quality issue? I am a Ford man all the way but have 2nd thoughts now. Had the car for 4 years and did love it but not anymore. I work for a tier 1 supplier to Ford and we fess up our issue and so should Ford.

My dad had an accident in his 2007 Ford Taurus two weeks ago. His airbags did not deploy. He was wearing his seatbelt but they did not lock like they were supposed to. He suffered a bad cut on his forehead when his head hit the steering wheel, and has knocked him unconscious. He died a few days ago. If the airbag had inflated, it probably wouldve saved his life. Instead, now I have no father.

I bought a 2016 F450 truck. I bought it brand new. I put 16203 miles on it. Its now 1 year old. The ac is not blowing so I bring it to the dealership that I bought it from. They tell me the evaporator coil is clogged up. They want $2400 to repair. They tell me this is not covered under warranty. I have a brand new truck with no air conditioning. I also bought a 2018 F450 and a 2018 Explorer for my wife. 3 trucks in one year from Ford. It seems like they would be a little more interested in fixing the problem instead of trying to make me pay $2400 to fix a brand new truck???

Well after months of working with Ford to get something for all the trouble I had with the fiesta. Car shutting off on when I’m driving, shuttering when it did drive, door latches going out in the first 30 days of me owning it. Hours spent at Ford to have them tell me it’s fixed and drive home to find out it’s not. I finally traded it in and Ford said because I don’t own the car anymore they are not going to help me even though they sent me the form saying they could. Thank You Ford for wasting my time and money. Never again will I buy a Ford. Saying we are an American company but making parts in Mexico. At least other companies don’t ** as much as you do.

I have a 97 F150 4.6ltr. Two times now it has blown the spark plug out of the head. It was replaced the first time with a brand new head, and a year later it blew out again. I only use motorcraft plugs, I have had my catalytic converters changed to make sure theyre not clogged up and it still happened again. Its coming to the point Im fixing to scrap the truck. I dont have another 1500.00$ to put into it again. I know this has happened to a lot more people than me. Ford needs to recall and fix this issue. Ive always liked Ford, especially when they didnt take the bail out money, but Im fixing to buy a Chevy. I just lost all faith in Fords.

I have enjoyed my Ford Edge very much. It is a Eco boost. It has a back up camera and it will beep if close to objects. Priceless. I am able to put a lot of items in the back and the back seats will lay down to be able to put more things into the back.

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

I own a 2010 Ford Fusion. I paid off my car in Jan. 2016 and the warranty expired w/o the option to renew. Lo and behold my power steering started failing, so my husband researched the issue and found there is a pending class action against Ford Motor Co. for the exact same issue. I needed to get my car fixed because it was dangerous. The repairs cost over $1,600. I asked Ford Motor Co. to reimburse me for the repairs since it was discovered in the lawsuit that Ford knew of the defect prior to the 2010 Ford Fusion going into production. What was Fords response, Because your car is out of warranty and you agreed to pay for the repairs, the claim is denied. Ford is not a reputable company. They hid the issue and only issued a recall on later models. The cost of replacement has created a hardship on my family. Shame on you Ford for not standing behind your products. $1,600+ is a minimal amount to Ford. Why cant they step up?

Defective Sunroof issue in 2015-2017 models - Warranty expired & about 2 month after that I left my vehicle out & it rained heavily. I found water dripping near the framework on the passenger side, between the windshield & door. The floor mat was full of water. I dumped it out - tried to dry out the carpet. It was so saturated I couldnt get it all out. Then when driving it I actually heard swooshing sounds when I came to stops. Meanwhile I thought it was some fluke or the bad rainstorm. Then when we washed @ the Morries Ford car wash, we noticed it again. So we looked online & sure enough there were many others who reported the same or similar issues. Meanwhile mold had developed & Morries said I did have the defective part/sunroof. Filed a claim & the best Ford will do is only cover Half the cost to replace their defective sunroof. I am going to file a complaint with our Atty. General. I paid once for this feature when I bought it brand new. I should not have to pay for it again due to it being a defective sunroof. Morries tried cover up this issue also when I first reported it to them. Lying to me saying someone vandalized my vehicle by removing all the weather stripping on the roof. Theres not any on the roof on any of the Ford trucks where this service advisor tried to point out. Very disgusted.

Since 1959, I have been a loyal Ford owner/customer. I worked as a mechanic and service manager for a Ford dealership back in the 60s for almost 10 years at which time I attended Ford Motor company classes in White Plains NY and have dealt with many of the factory representatives and corporate people. So I know a little about Ford. Back then and beyond for quite a number of years, Ford Motor company promoted consumer satisfaction as one of their major concerns. As of late, I cannot state that any longer.Fords quality control has diminished to a low I could have never expected, not only with the manufacture of their automobiles but also the arrogance, disrespect and sheer lack of concern for the consumer. We all are aware of the fact that mechanical things can inherit defects from time to time and some are not the fault of Ford Motor Company like the Takata air bag debacle. It is extremely difficult to remedy a situation as large as this and this is where customer service comes in but Ford has a problem with customer service. They are poorly educated in the field, have no power to get anything done or render any assistance for your concern. Instead, they become frustrated and arrogant and leave you stranded and helpless directing you to take it up with your dealership of which if that were acceptable I would not be calling Ford Motor Company.Among many recent scenarios that have taken place with Ford in the last few years, including a 2011 Mustang with transmission problems that could not be repaired by the dealership that being Dana Lincoln Mercury of Staten Island NY or the so called engineers that came to check the car, I finally had to lemon law it and had Ford take it back after 8 months. The lawyer that handled my case was great at no cost to me, Ford customer service, horrible. After that was settled, I made the mistake of purchasing a 2012 Mustang from the same dealer, Dana Lincoln Mercury of Staten Island NY. Same lack of concern from Ford over a problem with dash gauge clear plastic that was delaminating and blurring vision of gauges and radio. Ford Motor company when contacted, told me it was my fault for using some form of chemical that caused it to delaminate even though it was delaminating from the inside of the clear plastic, not the outside. Then there was a problem with paint bubbling on the hood of the car. The skin of the hood is aluminum and the frame is made of steel. These two types of metal cannot touch without causing a chemical reaction which causes aluminum to oxidize causing the paint to bubble. Paint problems, if you check with Google, has been going on with Ford since the year 2006. You would be amazed at the depth of which this paint problem has gone on and not been exposed. Fords solution,Sorry cant help you. Its probably something you have been using while washing the car. You cant repaint it, oxidation never stops once it starts. My fix, purchased a fiberglass hood for $1400.The latest situation is with my wifes 2007 Mustang with 21,000 miles on it and a DEFECTIVE TAKATA AIRBAG INFLATOR. Now I know its difficult to repair thousands upon thousands of cars and obtaining all of those parts from the manufacturer is almost impossible. We waited 2 years from the first recall letter and understood that it is important to recall the newer cars first. So we waited. Checking with the dealer from time to time. Finally we received a letter from Ford that our parts for the 2007 Mustang are now available, call your dealer. We did, set up an appointment, brought the car in just to be told that the parts are not in yet, even though Ford said they were. The service manager assured me that the part is now available and they would order the part and call when it came in. They never called and when I called them, they said they would have to order the part. Here we go round in circles. After 4 attempts with the dealership I contacted Ford Motor Company. It took 3 phone calls to get to a representative that understood my problem and only because I was able to understand him and he understood me. He contacted the dealership, Dana Lincoln Mercury and ordered the part needed for the 2007 Mustang. He also completed the task and made an appointment for me to have it done that coincided with the arrival of the part. I was shocked. Brought the car in on that day at 8 AM and was told that there is no stock on the part needed for my car. Went back home and called Ford Motor Company, tried to explain my problem, spoke to someone who spoke very bad broken English and could not help me at all. At that time I called back and spoke to someone else and asked to be escalated to a supervisor with no success. That customer service representative told me that I had no such recall on that car. The next representative said he would call the dealer, put me on hold and came back and said there were no service advisors available at the dealership to speak to. I said, there are 9 of them there, call back. After he got arrogant with me, I got him to call back. At the same time I called the dealer and spoke to a service advisor. The Ford representative came back on the line and told me again that he could not get to talk to a service advisor. I had to stop. The level of frustration was just too great. I later called Ford customer service again and requested a supervisor. I was told that one would contact me within 48 hours. At this time, I am awaiting their call. If I do not receive a call shortly, I am going to contact local news agencies and the pertinent Government agencies for assistance. Remembering what you have previously read and hopefully you have googled Ford bubbling paint be advised, Ford has made an all aluminum pickup truck this year. I dont know how theyre keeping the paint on it but I would investigate it further if you are thinking of buying one. Leasers have no problem, just give it back. I think thats why Ford quality control does not exist any longer. It doesnt have to. And by the way, I have found out that the dealership, Dana Lincoln Mercury of Staten Island NY, has no loaner cars available. It seems that they have become inundated with a large amount of transmission problems that have taxed them to the limit but you will never hear about that either. I will never purchase another Ford as long as I live even though I am a die hard Mustang lover. Very sad. You have been Advised.

At the beginning of June I was lucky enough to notice that one of my doors was not closing before I left my parking spot. I had the car towed in to a Ford service center and was expecting it to have it fixed within a couple of days. I mean it is just a door latch (which they made out of PLASTIC by the way). After a few days of waiting I find out that they want to hold onto the car until at least September, for some reason they dont have this simple part anywhere in stock. Thats at least 3 MONTHS without a car that I am paying monthly and they are offering some rental car reimbursement for a small compact car which is only about $30 a day and I think the cheapest rental car is $35, nowhere near the value of the car I am leasing from them. If it was only for a week or two then I would have no problem with that. I have called them numerous times in order to work something out, maybe get the same value car rental compared to the one I am leasing, but they dont want to do anything. The customer means NOTHING to this company. You are absolutely 0 to them. As long as they are getting money from you they dont care how you are being inconvenienced.I had the pleasure of speaking to the regional manager of Ford in NY and she was utterly useless. The first time she called she couldnt even locate the car after I gave her the VIN and the dealership where the car is located. The second time she called she basically told me she cant do anything using her resources, another word I heard thrown around while on the phone with them. Its like they work on favors. She made it sound like I should feel privileged that they are even offering me a rental in the first place. She told me that the dealer can use their resources, again this word, and try to get the part faster or something. They are basically making me call everyone for them instead of them solving the issue. Its not my job do that, its theirs. Its the reason why they get paid. In my opinion this person gets paid for no reason and her job should be given to someone else that can actually help the customer. So to review: stuck 3 months without a car I am paying for, Ford is offering a partial reimbursement for a rental, Ford regional manager is useless (she does anything but manage). I will never in my life consider buying/leasing a Ford product again (including Lincoln).

I purchased my 2018 Ford F150 FX4 Off Road in August 2018. Since then I have received 2 recall notices. The ten speed transmission constantly shifting on the slightest incline and 3x in the last month, the engine revved up on it own traveling at a speed of < 10 mph. Im not sure what is causing this problem but Im sure if I take it in, Ill be told they cant duplicate it. Ill wait and see what happens.

I parked my 1997 F150 running fine. I went outside and after about 4 hours, it was smoking real bad by the break cylinder. We cut the battery cables, but the wiring all burned. Im on foot now.

I manage and run F-450 & F-550 trucks in extremely harsh environments. I can tell you for absolute certainty that if you maintain these trucks according and utilize the V10 gas engines you will get a very long life put of this piece of equipment. The number of fools that feel they need a diesel truck is shocking. I have extensive fleet Management experience and can assure you that for most of you buying a diesel is not a good idea. The modern emissions standards put on diesel engines ensures poor reliably and efficiency in comparison to the gas engines. For you sensible folks that want a durable and reliable machine, the V10 engine is all that you can ask for, just remember these are work trucks not mini vans.

This car can accelerate and stick at ANY given time! My car also sticks in Reverse, in the middle of the road. It shimmers, shudders, grinds, rattles, shifts when it wants and doesnt want and slips! How could they NOT possible return all of these vehicles, smash them and grind them like they did to Christine at the end!? These are death trap cars and are unsafe... Shame on Ford. NEVER EVER AGAIN!!! Now, I am stuck in this car, hoping and praying that nothing bad happens. All they do is lie after lie and say its normal just so they dont have to fix it under the lemon law. You are worse than Chevy and Toyota!

My husband and I went to a dealership 3 years and 1 month ago and paid $30,000 we didnt have to buy a truck for him to get to and from work in. He drives a lot for work, so we needed something tough and reliable. He takes good care of his things and always changes the oil and keeps up on regular maintenance. We have to take the truck now to get emissions done so that we can renew the tags, but cant do that because its got about 6 big issues and we will have to pay $4000.00 to get it fixed. We cant trade it in, because they dont want the piece of crap either and we cant afford more payments to start over. His last truck was a salvage title pos, but it ran without too many issues for 8 years and we only paid $2400 for it. I dont know what were going to do, but we will never buy another Ford.

My overall experience is very great with this Mercury Mariner. I live in the northeast and I havent gotten stuck with this car at all. It is used, but it hasnt given me a problem. This vehicle has a lot of features that made me choose it. It was the first vehicle I test drove. I loved the sunroof, heated leather seats. I also like that it is AWD all the time. I enjoy the stock CD and sound. But I dont like the mpg of this car. It is a v6. I would have liked to have a navigation screen, a backup camera, and an information center with displaying mpg to empty and warning messages.

Fiesta ST - I felt intermittent squeaking and occasional friction in mine and deeply regret not taking it to the dealer the moment I noticed it. Obviously something was defective from the start and now Im bumming rides from friends to work and borrowing my exs car to get my kids to and from their summer camps. To make matters worse, the cars been dead in the none-too-helpful dealers repair shop for three weeks. Pretty frightening episode, too, since the car stopped dead on Lake Shore Drive in Chicago with heavy 60 MPH traffic and no shoulder.Called 911 who dispatched a tow truck but it was a tense fifteen minutes of desperately waving unsuspecting drivers around my dead Ford. Its a nice car: good performance and practical, but if the manufacturer doesnt back what they sell better to buy from a more reliable brand like Honda, Toyota, Mazda, or Subaru who have all served me well in the past. Ill avoid Ford in the future in favor of automakers that provide real warranties and better reliability.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

My wife and I had a 2008 f350 for my work. We saved up a whole year and bought the truck. We had it for about 5 months and it caught on fire, burned to the ground. It was not running or keys in ignition. We contacted ford and sent the all info they asked for and their response was that the fire was too big to determine if it was the vehicle fault. So we are out of luck. We could only afford liability and now we have nothing. Ford does not care about its customers. I am a veteran and my wife is a teacher.

I have owned so many vehicles and finally purchased a Ford focus this past year. By far the worst experience of my life. I brought a 2013 Ford focus that had a recall on the transmission control modular. After taking it to a Ford dealer they told me the part was on backorder and they had no estimate of when it would be fixed. Fast forward 8 weeks later, still not fixed, they refuse to give me a rental saying there is none available, Ive called and spoke to supervisors of Ford company and get nowhere. They have the worst customer service. We are currently looking to buy another car while we wait for that piece of junk Ford to be fixed which could take anywhere from a day to years at this point and the second we get it back, we are listing it for sale!!! I will NEVER buy a Ford again!!!

My Ford Escort is an old car made in 1995 and I have drove it since 2002. It has worked well for me and is still going. I hope it continues for some time longer and it will be missed when it goes.

I own a small construction company, specializing in interior renovation work. I have an aging (2004) Ford Econoline 250 with over 100,000 miles. To avoid possible expensive repair work and to ensure I had a reliable vehicle, I paid a $3000.00 deposit to order on a new Transit on 2/16/15. The vehicle arrived at Paramus All American Ford the end of April. It was incorrect. The salesman who was knowledgeable and helpful tried to find the right vehicle in the area, but could not. He had inadvertently ordered the Transit with a medium roof and not the low roof I had requested. On 5/8/15, I had to reorder it and the salesman said that production had improved and that I should get it in June. In the meantime, the brakes on my current van failed and I had to spend $1,200.00 for new brakes.The van did not arrive in June and it did not arrive in July. The salesman suggested I call Ford to seek compensation. I spoke to a customer rep on 6/7 who said the van was due in this month (today in fact) and would not offer any reimbursement for the money I spent on repairs or time waiting. I spoke to a supervisor yesterday and had a similar conversation. It has been 6 MONTHS! Ford has my $3000.00 and I dont have the vehicle. I wanted to buy American and have been a loyal Ford customer. This is their customer service? Terrible. I am at my wits end.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldnt do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldnt recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced. This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they cant fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didnt stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover less than half. However, I would never recommend purchasing from Ford again as they dont back their warranties. Its unfortunate as Ive been a Ford owner of new vehicles for years, but I cant recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

Bought a new 2016 Ford Explorer and with 300 miles on it. I noticed the paint had dots in it. I took it back to the dealer and they said it was paint pop and they will wet sand the car to fix it. So they did and I got my car back with white spots all over it. So they said we have to repaint the whole car. I said that was not acceptable to have a new car that has to be repainted. The dealer and Ford motor company said that all they will do but everyone I have talked to said they would not accept a new car that was repainted but they want me to. They gave me two choices. Get the car repainted or trade it in. So I was going to trade it in but I would lose 8 grand. Now the car is all taken apart and getting repainted with 300 miles on it.I own 6 Ford cars and trucks as of today and will never buy another one so make sure if you are looking to buy a new Explorer, you look at the paint. I bought a black one and stopped at two other dealers to look at the they had on the lot and they had the same problem as mine. And ford said there is nothing wrong with them. Buyers beware.

The Ford Five Hundred has been a great car for me and I really like it. It has leather interior and has lots of cup holders. I like the way the back seats fold down to give me more trunk space. I really enjoy the heated seats the best. So great in the winter time and they really help. But I would like the car to have four wheel drive for better driving during the winter snow season. It does seem to slide easy on slick streets.

Ford Billy Howell Cumming sold and serviced the Ford Fusion 2011, and said it was 100% when I bought it. But less than a month and half later the Power Steering Assist completely FAILED! I asked for them to apply the recall as shown on internet: 44,000 Fords (same model, same problem) have been recalled for this VERY SAME problem, but FORD claimed that based on the vin number we are DENIED the recall. They say for another $2,000 theyll fix it! Still, the same model, the SAME year, the SAME problem, has been recalled. But nobody at Ford can explain why we are NOT entitled to the same recall, nor how to submit a claim, and Ford NEVER called back no matter how many times we called and left messages. They promise to call back but never do. My car has now been standing at the shop for 6 months. It CANNOT be driven AT ALL without it being fixed! It should be replaced as per recall done to 44,000 other Ford cars!

As if this 2020 hasn’t been awful enough, Lincoln/Ford has now been doing their part to bury what little is left of the year. I’ve been trying for nearly 4 months to get into another Lincoln, which would be my 4th consecutive Lincoln/Ford, but I’ve had nothing nightmare-after-nightmare unfold. I’ve actively reached out to the dealer and the individual that I have purchased my current lease through and either haven’t gotten responses or have been getting sky-high pricing. I’ve reached out to at least 20 dealers across the states of NY/NJ/PA and I’ve been met with ridiculous/oppressive pricing and dealers not willing to even discuss pricing. I have the GM of Causeway Lincoln, Dave ** telling me he won’t even talk to me (and this is the first time I’ve reached out to them, so not like there is a bad history). Imagine this lunacy when trying to give people business?Now Lincoln is telling me that if I don’t get another vehicle, which I’ve been trying to do for months, that I will be penalized many hundreds of dollars. This is how they treat the loyalty that I’ve given, the money that I’ve spent, and the referrals that I’ve brought them. They’ve told me to buy more or get penalized. This has not only soured my time with the dealers, but with the brand as a whole. Clearly they have gone into the business of confiscation, not customer service.

The Ford Flex is a wonderful vehicle. The interior is roomy and very comfortable and the ease of entry and exit is great. Also, the sound system is great and the seating and cargo capacity meets my needs as the father of seven.

I took my 2003 Ford Focus SE with 73,000 miles on it to get the alternator replaced and when it was put on the lift, the passenger side coil spring broke at the base. I am so thankful it happened there and not on the highway with my child in the car! I bought this car used in 2005 and I am worried after reading these posts about the other springs breaking also. I have had to have the sway bar links and a new ignition module replaced. These are all known problems to Ford, yet they do not recall the parts and continue to put them in newer models. This is the first and only Ford car I will ever own!

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

The 2008 Ford Escape is the worst built car with many complaints. Ford is aware of this problem and does nothing. The engine in my 2008 Escape blew up. They knew this car was a problem for the consumer yet they refuse to help in any way. I will never buy another Ford. Consumer beware. The American people bailed out the car companies and they still cant make a decent car. The car is worthless without the engine.

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

I wanted a Ford Edge for 8 years. Went through a terrible illness with husband that forced him to stop working. So when we finally could afford a vehicle I knew what I wanted. I love my Ford Edge and I think my husband does too. We have always had a bigger car. And the Edge is very roomy, extremely comfortable for traveling and have not had any problem. I also love the way it drives. My Edge has a lot of extras and I like the heated seats, reclining back seats, sunroof and color. Also, the only thing I dislike is the color of carpet. Its tan and thats too light. Darker carpet doesnt show any wear. But still, I will only buy Edges.

Ford Motor Company ignored and did not respond to our complaint about serious defect in the cruise control! We have a 2021 Ford Transit 3500 with only 2,200 miles. While cruise was set at 70 mph driving on I-5 in Late October it slowed automatically to about 40 MPH while in right lane as we were approaching a traffic slow down in both lanes. We moved into the left passing lane at about 35 MPH at that time and traffic was starting to slow down when suddenly and surprisingly the Adaptive Cruise Control accelerated violently towards a vehicle in the left lane which was stopping quickly directly in front of us. It was like we were going into warp drive on Star Trek Enterprise with another truck almost stopped right before us! It happened so fast that it seemed hitting the brakes did not slow us down or cancel the cruise control. We had a horrible collision with the truck in front of us at maybe going about 45 to 50MPH causing deployment of the front airbags.It has been so very disappointing that Ford Motor Company did not respond to my appeal on 10/29/2021 to answer our concern when I communicated with the online representative on the Ford Website. The associate I communicated with would not answer my questions or address the issue so I asked for her to forward this concern to her supervisor or manager, which she agreed to. I also called the general Manager at Damerow Ford in Beaverton Oregon and explained the situation. I had ordered the truck through them from the factory. The result was also zero help and guidance also.My auto insurance carrier did not want to address this issue saying that since the personal injury was minor it did not merit them getting involved investigating the possible defect in Fords product. We sustained back and neck injury and are still experiencing pain from the wreck 2 months ago. Also the truck is at a dealer now awaiting repairs and rebuilding. I would like to recommend that to save lives, injury and damage to property that Adaptive cruise control from Ford Motor Company be used with extreme caution until the manufacturer stops ignoring this concern and does their job to protect their customer.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.

I am in South Africa and bought 2016/2017 Ford Everest Limited and have had endless issues with it. The latest is the sensor on the steering rack failure which Ford now has to replace the whole steering rack for the second time. Once the sensor fails it disables all the driver assist features. I am concerned for my safety and do not know what the future will be with this car. I have done some research and have seen that Ford in the past had similar problems with steering rack failures. Can you help in any way please?

Before I retired we purchased a new 2014 Ford Edge. At 32,000 miles and 3 years old we had paint bubbling on the passenger side rear door where the door skin is crimped around the door shell. I took it to our local Ford dealership and it was scheduled in the body shop for a repair. Once completed it looked great. However, being a mechanic and building and painting street rods, I feared the corrosion would return. I voiced my concerns and was told the repair was guaranteed. At 39,000 miles and less than a year I returned to the dealership with more corrosion than ever. The dealership took photos and submitted them to Ford who denied any warranty. I contacted Ford and was told it had to have rust holes to be covered. Im so picky with my vehicles. I was furious. This was the first new Ford product I have purchased only because my wife wanted it. I am a 60 year old long time GM man. I WILL NEVER PURCHASE ANOTHER NEW FORD PRODUCT!!!

I have my Ford Raptor in the service dept for the cam phase issue which is a recall. I get the notice when my truck is out of the warranty, so guess what, Ford will not cover the cost, but to add to this injury they dont have parts available for this recall. My truck has been sitting in a Ford Service Dept for 2 months waiting on these phasers, with no eta. on parts, and no assistance. Ford may look good but they do not stand behind the product, Chevy will definitely be my next choice.

The Ford Edge is quick, roomy and a 4 wheel drive that is good in any weather. It has a roomy compartment to store strollers and groceries. I would recommend the Edge! It gets great gas mileage and good for back road drives.

We have a 2015 Ford Explorer. The paint on the hood is actually bubbling off. We took it to a Ford dealership and spoke with the service manager and he confirmed that it was a defect and that they had seen the issue before. He suggested we contact Ford for resolution and gave us a number to refer to. We contacted Ford and since the car was over the warranty by miles it was not in years. They denied the claim stating it was out of the warranty period. We took it to an auto body shop and they again stated that it is a common issue with Fords because the hood is aluminum and does not hold the paint. We initially brought this up while we were within 1000 miles of the warranty as well as 6 months before the 3 year mark. We cannot believe that a $50,000 vehicle has the paint peeling due to a defect and they refuse to stand behind it. We had purchased the extended warranty but apparently it does not cover the paint. Ford should be ashamed of themselves. This is not a quality product. Last Ford we will purchase!

My Ford 500 has been at the Ford dealership in MA since November 17 (almost 2 months). I am told it has a transmission problem. The entire transmission needs to be replaced because CVT is not repairable. However, Ford is out of stock. They provided a Hertz rental for a month but today they called and said they will not cover the rental and have no answer when they will have the part! How can you sell a car and not provide parts? How can they just dump a customer who has been loyal to them for 32 years?

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

The company is proactive in cost reductions for new vehicles in inventory. Other companies have not matched Fords deep discounts for previous years new vehicles. Local dealerships more aggressive than nearest competitor: GMC.

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.The transmission is slipping badly but dealership says they can do nothing as no code is thrown. I pray that it completely goes out before warranty period is over so they might fix it. I almost forgot, there is an exhaust leak that dealership claims is not there. The transmission also leaked fluid beginning at 20k miles. Rear hatch mechanism failed twice under warranty. Now that out of warranty and failed again, they refuse to cover. Cannot open rear hatch. Rear window exploded on freeway in snowstorm. Nothing touched it.Rear defrost was not running, only the rear wiper. Computer has shut down twice now and caused all of the dummy lights to come on when driving. Problem is intermittent and I am told there is nothing that can be done. I am beyond upset and frustrated and cannot believe that I cannot even get so much as a phone call back from the warranty department of ford corporate. Going to try to blast them everywhere I can and plan to go over options with lawyer this Friday.

My 2001 Mercury Sable LS had two broken coil springs in the rear and my wife was commuting with my daughter in the car. I noticed the sag and took it into the shop and told me that if I had waited any longer, she would have had an accident because the spring had corkscrewed a few inches from the inside sidewall! Ford would not cover it, even though it is a defect in metal and quality. It cost me $700 to replace rear suspension. Then my cars front tires were wearing unevenly, so I brought it to the tire shop to have it balanced and rotated. I asked the technician what he noticed and said the tires were wearing a little weird. I already knew I had a problem from there. I brought it to a reputable local front end shop and they found broken springs in the front! I called Ford to complain and they said that there was an extended customer courtesy on the front springs 10 years or 140K, but I did not qualify any longer - 80K on the car but a year too late. I said, “NHSTA says it’s a safety hazard, so I dont understand why you would not be interested in taking care of your customers and their families?” The rep. repeated the same speech and said the engineers often review these reports and could address this again in the future. So now, Im stuck with another suspension bill.This is why people leave the brand, a little help builds loyalty.

How can I file a complaint towards your shipping company, they have failed to provide me with updated delivery, my vehicle has been in Jacksonville terminal for several days while the final destination in Orlando is only an hour away!!!! I purchased the Mach E I put nearly 50% deposit and yet an exact delivery has not been provided to me. I AM THE ONE PAYING FOR DELIVERY! I deserve to know when, and where my car is. Norfolk Southern has been a nightmare to get a hold of. My dealership is working with the info from Fords tracking which has been useless and inaccurate. You risk more people canceling their orders if you continue to practice this way. Give your customers better information, keep them happy or they will turn away.

The 2008 Mercury Mariner is a wonderfully comfortable car. It rides like a luxury vehicle. It also is a beautiful design and looks like an expensive vehicle. It goes well in all types of weather and repairs are fairly inexpensive. Love the adjustable seats and it has Bluetooth and wireless radio as well. The gas mileage is awesome. I love the hatch which has room to spare and it has 2 openings for easy packing and removing. I like the ground clearance too and I love the electric windows, the power seats. The radio and stereo are very nice and I can go about anywhere and the vehicle runs like a 4 wheel drive. I also love the leg room, my husband who is 62 fits well and is comfortable. I also like the roomy backseat so that the kids are not crowded.The car is like a luxury car on a Pinto budget. Some of the body parts are hard to find though. And the radio could use better speakers. A better variety of colors and interior options could be offered as well. The windows need to have better tinting to them. Lighted mirrors would be nice. Also running boards and luggage racks should be standard.

I bought the car with 2,000 miles and they said is considered as new. I had the same problem as everyone here. During the past four years, I have taken it to the dealer 4 times for the transmission clutch. The last time they said there was another piece that needed to be replaced, so the transmission does not fail anymore but that piece was not cover by the warranty. I paid about $300. Looks like the warranty will be covered by piece. I dont understand. Right now is the fifth time my car is at the dealer and I hope they dont come with the same story. I hope our President Trump makes Ford Cars Great Again.

Don’t hold value/negative equity/poor resale in most cases. Wouldn’t buy another! Need to take the dealerships out of the sales process. Keep sales between manufacturer and customer. Have set discounted prices from the manufacturer and rate completion similar Carvana/Carrom/and others. Get rid of all the **.

I recently purchased a 2016 Ford Expedition. This vehicle is extremely noisy and I am unable to get any contact from Ford Motor Company. I have a case number and a contact, Mark **, who does not call me back. I have left at least six messages on his voice mail. This is my 3rd Expedition, Ford replaced the V-8 Engine that was in my earlier models with a V-6, added a very noisy fan to cool the AC system without notification to the buyer.My dealer has contacted Engineering and they say they do not have a problem and that the noise is Normal?? They do have a problem and need to provide a solution or terminate their engineers. The mechanics and Service manager and dealer at my dealership agree that the car is very noisy and believe Ford also went cheap on the AC system and that is why engineering put huge fan (noisy) in vehicle, to Cover their back end! I would not recommend the 2016 Expedition or the F-150 with the V-6 to anyone. Vehicle is not to Ford standards and neither is their Customer Care division.

2015 Fusion Energi Titanium - During the entire sales process, I had sales staff and service staff would lie to make sure the sale went through. After I bought the vehicle, I found damage on several parts of the vehicle and they stated they would take care of it. I came back to have the vehicle fixed before they put on a sealant coat on exterior and interior that I paid extra for at time of sale. I came back after the service person James called me and told me it was perfect with all damage gone. I show up to find out the vehicle damage was not taken care of and I ask ** to come look at the vehicle damage personally. He admits he never looked at the damage before or after it was fixed. I schedule the vehicle to have the drivers side painted to solve a gouge that went to the sheet metal. The vehicle is brought in and all problems are solved. I needed to call the auto shop to have status updates on my vehicle. ** would give answers with no basis in fact and every communication he would change the times/days when the vehicle would be ready. The vehicle will be going back in four weeks to have the sealant replied post vehicle paint curing. I have had nothing but problems with the Future Ford Roseville dealership. The problem is I am 500 miles away from the dealership and I cannot show up in person. Every time I try to contact people, I have the I will call you back or have that person call you and I have waited more than four business days on multiple occasions for a response. I traded in a vehicle and they took and additional four days to get in touch with VW Credit to find out the pay off amount. I have waited now seven days for financing to talk with me at the dealership. I have left voicemails daily on work phones and personal cell phones with still no response. I need help!!!!They offered me $100 to call the damage fine with a gouge going through all layers of paint. They even told me they would take care of me if I put in perfect scores on the surveys. I am offended at the $100 to go away and asking me to falsify records to make the dealership look good in Fords eyes. Then having the gall to say they will take care of me if I lie as they have constantly lied to me. I need someone from Ford Corporate to investigate my allegations to find the truth of the matter. They are willing to refuse to contact me when I need help and are more than willing to constantly, lie to me. I even asked to return the car in the first 200 miles/48 hours and I would wait for another car to come in that was not damaged. I just want a new car and want to enjoy my new car. I have owned the car for two weeks and it was in my possession for only four days so far.