I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

I bought a new 2016 Ford Edge in April 2016. Something that should have been an exciting and happy experience has turned into nothing more than a nightmare. The very first day I got the car home, I was moving my stuff into the back and heard a popping noise. Upon further inspection I noticed that the back hatch wasnt properly aligned. I took the car back to AutoNation Ford (Mileage

Truck burnt up by DEFECT. My 2002 FORD 350 exploded at 2 A.M. while not being used for over two days! I then got stonewalled and laughed at by the rude people of this garbage company. I also started getting recalls for the exact reason my Ford lit up. A wire heated that was hooked up to the brake master cylinder. This happened years ago and I was just sent a message that I have had over 60,000 hits with people experiencing the same problem. NEVER BUY FORD!!! I have pictures. Shame on that company for crapping on the small men of America…the working man!!! Please boycott that no good company. Buy G.M. I had 4 Chevy trucks and all lasted a few hundred thousand miles each.

Fall of 2014, purchased a new Expedition (traded in an older one, which I loved). Im happy with the vehicle; just not the dealership. Whenever I had questions about operation of things on the vehicle, went back or called dealership, and they always helped. But when I hit a post because the backup system alarm didnt work – another story. Had the same system on the old one and it always worked. Now, apparently, the system was turned off. Had to be turned on, which was never mentioned by the salesman or the book. Even called Ford and they took no responsibility either – no one does, because it works – just not turned on. This was never an option in the old one & I was never told differently. Now I have a 4 figure repair, to learn this little quirk to the system, and no one wants to take any responsibility!!

Like any Ford product the company issues TSB`s, but not recalls. The Edge has issues with warning lights especially the YOU ARE NOT IN PARK warning. They will not recognize this and will have to be repaired at the owners expense.

My mom bought a used 2007 Sport Trac last year. Yesterday it caught fire while stopped at traffic light. It is completely totaled.

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

Ford Motor Company ignored and did not respond to our complaint about serious defect in the cruise control! We have a 2021 Ford Transit 3500 with only 2,200 miles. While cruise was set at 70 mph driving on I-5 in Late October it slowed automatically to about 40 MPH while in right lane as we were approaching a traffic slow down in both lanes. We moved into the left passing lane at about 35 MPH at that time and traffic was starting to slow down when suddenly and surprisingly the Adaptive Cruise Control accelerated violently towards a vehicle in the left lane which was stopping quickly directly in front of us. It was like we were going into warp drive on Star Trek Enterprise with another truck almost stopped right before us! It happened so fast that it seemed hitting the brakes did not slow us down or cancel the cruise control. We had a horrible collision with the truck in front of us at maybe going about 45 to 50MPH causing deployment of the front airbags.It has been so very disappointing that Ford Motor Company did not respond to my appeal on 10/29/2021 to answer our concern when I communicated with the online representative on the Ford Website. The associate I communicated with would not answer my questions or address the issue so I asked for her to forward this concern to her supervisor or manager, which she agreed to. I also called the general Manager at Damerow Ford in Beaverton Oregon and explained the situation. I had ordered the truck through them from the factory. The result was also zero help and guidance also.My auto insurance carrier did not want to address this issue saying that since the personal injury was minor it did not merit them getting involved investigating the possible defect in Fords product. We sustained back and neck injury and are still experiencing pain from the wreck 2 months ago. Also the truck is at a dealer now awaiting repairs and rebuilding. I would like to recommend that to save lives, injury and damage to property that Adaptive cruise control from Ford Motor Company be used with extreme caution until the manufacturer stops ignoring this concern and does their job to protect their customer.

The automobile is a 2001 Ford Crown Victoria Police Intercepter with a 4.6 liter engine with aluminum heads. While traveling down a very long hill at 60 mph, I heard an explosion and then a much louder engine noise. Upon investigation, found a spark plug sitting on top the engine and coil broken completely from the mounting screw. I began a massive rabbit trail into the cause of the failure and the various repair methods. It appears this is a universal failure due to a faulty engineering design that resulted in only a few aluminum threads holding in a steel spark plug. The aluminum is over stressed and fractures from the enormous repetitive shock on the scant threads that hold back all the pressure cycles. I believe that the cover up goes all the way back to the first year or two. The dealership mechanics must be ordered to claim they have never heard of this problem, because all the non-dealer mechanics all know about it. Hundreds, if not thousands of victims to this dangerous design flaw are suddenly stranded or left in life threatening situations such as an engine on fire, stuck in the winter or desert heat. The factory requires a head replacement. There are cheap tap and helo type springs to make a temporary repair, but a kit such as Calvan 38900 or an ATD 5400 Triton kit for $250 can possibly make a semi permanent repair, if you have air tools, cylinder blow out and inspection tools, and know how to lower the cylinder and close the valves before the procedure. So I got a chase tap, it cleaned the threads but the spark plugs still will not go into the engine head. Since this is an enormous problem for consumer and for Ford, a compromise should be for the Ford Manufacturing Company to at least pay for the job to remove all the plugs, install the ATD 5401s in each cylinder professionally, after first blowing all the shavings out of the cylinder after the drilling and tapping the new oversize threads. I personally am older and in disability and am in a bad situation. Do I invest in the tools and kit ($800 or so) or do I just look for a Toyota or other quality car to replace the Ford junk? In any case, Ford Motor Company should recall all the aluminum blocks with this serious defect. They had full knowledge and could have recalled within a couple of years, but instead chose to cover it up. Now we the people are supposed to foot the bill? Replace my heads with ones that cant blow out spark plugs or replace the engine with steel heads.

I have my Ford Raptor in the service dept for the cam phase issue which is a recall. I get the notice when my truck is out of the warranty, so guess what, Ford will not cover the cost, but to add to this injury they dont have parts available for this recall. My truck has been sitting in a Ford Service Dept for 2 months waiting on these phasers, with no eta. on parts, and no assistance. Ford may look good but they do not stand behind the product, Chevy will definitely be my next choice.

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

I am currently leasing a Ford Edge from Ford. In my lease, Ford is responsible for the excise tax. I pay $360.00 a month. Two weeks ago, I found out that Ford did not pay the excise tax on my truck and even worse, my plates had been expired since May 2010. I have contacted Ford back and forth and also, I have contacted the City Hall of the town where I live in and they are telling me the excise tax has not been paid while Ford is telling me it has been. So two weeks later, I am still with my truck but off the road. Also, I recently made my monthly payment to Ford but I cannot even drive my truck. I am very disappointed with the way Ford is handling things. I feel they should resolve this with City Hall because their name is on the lease and they are responsible. I just keep getting the run around from both ends because City Hall says it is not paid while Ford says it is. I just want to find out who is responsible and get it resolved as quickly as possible.

Despite everybody telling me not to buy a Ford, the 2016 Ford Explorer Sport fit my familys needs and we like the looks and performance of the vehicle so I bought one for my wife. On the way home from a day out celebrating Mothers Day with my family, the transmission went out on the freeway and we barely made it home. With only 4,000 miles on the vehicle, the transmission had to be replaced. In addition, the vehicle made a loud squeaking noise from the fans when you turn the car off, and the leather on the drivers seat is already starting to deform. The dealer fixed the transmission, but said there was nothing they could do about the seats or the fan squeak. They stated this was normal. I have owned a lot of cars in my life, and in no way is this normal.I then took the Explorer in for a routine oil change service, and the vehicle only had 5/32 left of tread on the tires. This seemed like very excessive wear for a brand new vehicle. A month or so later I took the vehicle back in to the dealer to have the tires looked at and they were down to 4/32. The dealer said that it was up to the tire manufacturer, and Hankook was only willing to prorate 25%. There is no way I should have to replace tires on a vehicle that is 1 year old with only 12K miles on it. Come to find out, Fords New Vehicle Warranty is also supposed to warranty the tires and should cover 60% of the cost. I called Ford Customer Relations and what a disaster they are. I went back and forth for with them for a month. They never called me back as they promised, and some of the reps were extremely rude.I finally get a supervisor who says that he worked it out with the dealership and that I will only need to pay $407.57 for new tires, and that Ford will take care of the rest. Not quite 60% but at this point, I just want to be done with this. I call the dealer and talk to the person I was told to ask for, and they know nothing about this. I have always tried to stay loyal to the domestic automakers, but I can see why people dont buy American cars. I understand stuff can happen to anything vehicle, but the service Ford has provided has been terrible. If they were great in handling these issues, I would be happy that at least the service was good and that they were taking care of their customer and standing behind their product. Clearly that is not the case and the stereotype about Ford poor quality and service is unfortunately true.

2013 E-150 van, 104000 miles -- Number 7 plug blew out. Took to dealer and a week later was fixed. I was told when I picked up the vehicle that the number 7 plug blew and 2 others were about to do the same. Original plugs from factory. $600 later and ready to trade in for Chevy before this happens again.

Purchase new Ford F-250. They have been running commercials about family discounts for Florida after Hurricane. Called Ford direct and was told it is only for people that already have Ford financing that they are giving extra time to make payments. A total lie as compared to their B.S commercial.

I was going about 15 miles per hour after taking off from a stoplight. The truck started bucking and I could hear a popping sound from the engine. I pulled over and opened the hood and noticed the COP vibrating loose. I drove it 3 miles to the dealer. I opened the hood again and the COP was completely broken off. This was the second time this happened. Ford will not pay or own up to it because they have since fixed the issue in newer vehicles. They are waiting for these to be phased out so they can save money by turning their back on the customers. I am a US soldier and its sad that I defend such spineless cowards!

My car is currently disabled from driving due to a severe transmission clutch shudder. I have been told many different things in regards to my vehicle by your customer service team. I also found that they had very limited empathy to the fact that my car was so significantly impacted by a clear manufactory issue that I almost got into a significant accident and was fearful for my life while driving it recently.My car first experienced the shudder after a year of driving it. It was attempted to be fixed in February 2017 for the exact issue. The problem subsided for awhile, and then gradually came back. The first dealership that tried to fix the issue was All American Ford in Old Bridge, NJ. The people here were competent and were helpful, because they were reimbursed by Ford for their service.The shudder returned of course. I went to a Ford dealership in Lakewood, NJ. Called Larsen Ford to see if they could look at the continuing issue. The service advisor Dave ** who I met with didn’t greet me. Another employee said hello and acknowledged me. Told me to sit in front of Dave. I sat in front of Dave, who didn’t even look at me while he was on his computer. After, I guess looking into my VIN number finally addressed I was sitting there in front of him. Discussed with me that I had no available warranty on my car in regards to the transmission clutch shudder issue, and then stated that it might not be transmission clutch shudder issue without even looking at my car. I felt he didn’t even discuss or look at my car because he knew it wasn’t going to be reimbursed by Ford. He also made me feel like I lacked intelligence, probably because I am a woman and acted like I knew nothing in regards to the car’s issue when in fact it’s hard not to know since Ford is currently being sued for the issue. I quickly left there.In between finding another dealership to help fix the problem, my car was completely affected by the transmission clutch shudder issue. It was terrifying driving it while this Accord, and a giant truck almost plowed into me, because the car jerked forward and back with acceleration and also when braking. It was brought to All American Ford in Point Pleasant, NJ where it is currently sitting because Ford does not want to take responsibility for their poor design manufacturing issue by placing a clutch system that burns off. My car is not currently being worked on, because Ford states that only certain cars can receive the extended warranty under the Customer Satisfaction Program 14M01 - Supplement #6.The customer “satisfaction” program has not satisfied this customer. In trying to reach out to your customer care representatives was even worse than dealing with the dealerships. I spoke to multiple representatives who had a difficult time understanding my English pronunciation and each told me different things: 3/15/19 - Jane told me that when requesting to speak with a supervisor it was pointless, because they will tell me the same thing. She was also unable to tell me exactly why my car was not covered under the warranty hence why I wanted to speak to a supervisor. She did note to request a supervisor to contact me in a business day.3/18/19 - I did not receive a phone call from a supervisor, so I called back again. I spoke with a John who told me that a supervisor placed a call however he couldn’t tell me when or what number so that I could make sure to answer. No supervisor of course was available. I asked to make a FM360 claim, he said only a supervisor could do that. Requested a supervisor to call me back. In addition, told me that dealerships can talk to Ford corporation in regards to reimbursement of warranty funds. 3/19/19 - A supervisor called me at 7:00 pm, however I was eating dinner with family after a long day at work.3/20/19 - Spoke to Gail a supervisor who informed me that the warranty is not covered for me because my car was made in October 2013 not in June 2013 (only a couple months later). I expressed my concerns since its the same exact transmission clutch shudder issue attempted to be fixed the first time, and why are only certain lucky Ford owners experiencing the same issue the only ones privileged to be reimbursed. In addition, she informed me that previous representatives could have filed a FM360 claim even though they told me a supervisor could. I also asked why the TMZ module is covered, however the clutches aren’t. She could not answer that question. She kept on repeating herself, talking over me in a scripted manner, and did not address my specific questions. I requested to speak to another supervisor other than Gail, and she denied my request. I kept on clarifying her statements and requesting for her to note to speak to another supervisor in case they had other information. In short, she denied my request and hung up on me.Ford has not rectified their design manufacturing mistake and would like to make their customers pay out of pocket for their error. I have a car that is not even 5 years old in which I have to pay $2000 for. I have paid for new tires, oil changes, and checks. I have made sure my car is updated on my end. My car is not driveable and I have to spend every day speaking to your employees who don’t want to help. In addition, due to research and speaking with Ford dealerships the problem will still continue even if the clutches are replaced.Ford has a responsibility to their customers and to keep them safe. They have designed and made unsafe vehicles and are unwilling to help out ALL of their customers. I hoping that someone will be in contact with me in regards to my issue. I am requesting that my current Ford dealership be reimbursed for the clutches. I am told that even if they replace the TMZ module, the car will not drive without the clutches being replaced. Someone needs to rectify the issue.

My Ford E-250 work van is essential for my service work. I do routine maintenance on the van and it has performed reliably for more than fifteen years. Considering the vintage, the vans six cylinder V-6 (original motor) delivers surprisingly good gas mileage.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

My Ford 500s ride is decent. And I have the 6 speed tranny. I would not have bought if it had the cvt tranny. My car has lots of leg room in the back seat, storage spaces, and trunk room. It has good mileage and acceleration, too. I like the dual heat control in the front. Dual climate control has stopped a lot of fights. :-) It has been very dependable. I like the radio controls on the wheel. However, the rear has air but not heat and that is stupid. The AC is on all the time unless you manually shut it off. Some blind spots are worse than other cars I have owned.

The second front spring has now broken. First it was the drivers side - now the passenger. I dont understand why the recall doesnt include the 2003 model, since they obviously have the same problem as the other ones that there has been a recall on. The mechanic said it wont be long before the rear passenger one goes too. This is a very dangerous position that we have been put in by Ford not recalling these. Who is responsible for starting a recall? This is not fair or good business.

I am in South Africa and bought 2016/2017 Ford Everest Limited and have had endless issues with it. The latest is the sensor on the steering rack failure which Ford now has to replace the whole steering rack for the second time. Once the sensor fails it disables all the driver assist features. I am concerned for my safety and do not know what the future will be with this car. I have done some research and have seen that Ford in the past had similar problems with steering rack failures. Can you help in any way please?

Brought car to Elk Grove Ford (purchase dealer) for mileage issue. Dealer stated car obtains 37 mpg. Actual combination mileage 22 to 23. Advertised 22 city, 28 combination, 37 highway July 2014. October 2014 called for, obtained case # **. Deliver car Auburn Ford in California. Dealer stated car obtains 30 mpg. Actual combination mileage 23. After picking up the car, up to 25 combination has dropped to 20 mpg. Freeway best 27 mpg. This calculating actual from odometer and figuring mileage at the gas pump, not on board computer. Called back customer service. Told Ford does not resolve issues, the dealer does. Explained difficulty with local dealers (dealers stated no issues with car). Told that is my only option. Called back to Ford customer service. Operator forwarded to manager. I was told I would have to speak to a senior manager. There would be a call back within 48 hrs. Call back same day. I couldnt answer at that time. I called back right away. LVM. Received call back the next day. Senior manager stated FoMoCo does not provide estimated gas mileage, the EPA does. Ford just puts that information on the sales sticker. I attempted to explain I did not want to hear excuses. I need some assistance with the gas mileage issue. He stated I was not listening to him. I attempted numerous times to ask him what he wanted me to do. At this time, he stated I was not listening to him. I became angry and attempted to obtain his instructions. Requested a different dealer. He agreed but still stated I was not listening. I explained the cars mileage situation numerous times. Requested his assistance. He declined to provide any information to me. I attempted one last time. He stated he would not provide information, stating he would refer me to his manager within 48 hrs. The 48 hrs. have passed and no call back. During the conversation, I mentioned in my opinion the car is too heavy for the 1.6 Ecoboost engines torque rating. He agreed the engine is working too hard to be efficient in this size of car. He also agreed the on-board computer is not the most accurate. But dealers equipment is accurate. I explained I understood the mileage will be less than the rated in real life. The car has never reached even 30 mpg on the freeway, 9-hour drive travel. The rated city mileage is 22 mpg. The cars actual mileage is 20 mpg combination freeway and city. He only stated the estimated mpg is provided by the government, not by Ford.

I have a 2000 Ford Explorer Sport-2 door. The truck hit ice and slid at 40 mph into the detaining wall on a highway. It spun around and bashed in the front of the car. My son hit the steering wheel with his face, because the air bag did not deploy. No light ever indicated that the airbag was malfunctioning. There is no way anyone could have known that the airbags would not deploy.

I own a 2011 Ford Edge with 60K miles. The entire SYNC system crashed, which has been an issue for FORD and this feature since they issued an extended warranty but not a recall. So therefore, since my warranty is outside about 2 months, Im stuck with a repair bill of over $1000 to which FORD will not even try to offset AT ALL. Totally unacceptable on a vehicle with such low mileage! Never had such an issue with TOYOTA. Shouldve stuck with them! FORD wants consumers to purchase their products yet they wont even back them! Its a shame. Theyve lost this customer for life. NEVER AGAIN.

I leased a 2017 Fusion Energi in late December. About three weeks ago, I found the battery completely dead. After jumping the vehicle, I took it to the dealership (521 miles on the vehicle). After numerous discussions with the dealership, as well as Ford Customer support, I have been told that the part is back ordered with no delivery date identified. In the meantime, I have to continue making the payments, etc. while I wait for a resolution. Ford has offered no options related to this situation other than to wait for the part which, as I state, has no delivery date associated with it. The customer service follow-through post purchase is nothing short of terrible. If you are considering purchasing a Ford product, I encourage you to reconsider. I know this is the last Ford product I will ever purchase.

I took my 2011 Ford Fusion in for a recall. Headed home on interstate 95 and the transmission starts slipping. My transmission wasnt slipping when I took the car in for the recall. What do you think? I am very disappointed.

I bought my daughter a Ford Focus 2016 with about 47000 miles. 3 weeks ago the engine exploded with 53327 miles!!! But Ford doesn’t care!!! They don’t that it was only a few months out of power train warranty, but only time wise not mileage wise! I am really disappointed! I was looking to buy a Ford Bronco but now I will not buy a Ford or an affiliate brand again, until now we had only 2 Ford and 2 Lincoln which is Ford too but that will change now. I will have car brands that are proud of their products and take care of their customers that gave you 10 years and 100,000 miles warranty I’m sorry Ford is dead to me and my Family.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

Comfortable car to drive but blind spots on driver and passenger sides near mirrors is dangerous design flaw. Problems with rodents eating through wiring which is a problem I never had with older cars.

My Ford 500 has been at the Ford dealership in MA since November 17 (almost 2 months). I am told it has a transmission problem. The entire transmission needs to be replaced because CVT is not repairable. However, Ford is out of stock. They provided a Hertz rental for a month but today they called and said they will not cover the rental and have no answer when they will have the part! How can you sell a car and not provide parts? How can they just dump a customer who has been loyal to them for 32 years?

The Mercury Mountaineer was fun to drive, spacious interior, good mileage on long drives, roomy cargo area, comfortable seating for driver and passengers. The air quality of the air conditioning system was very good. But they could improve the interior fabrics. It was a used car that I purchased from the owner. The price was great for the car and it was kept in very good condition. I like the fact that it was a sport utility vehicle which is what I wanted to buy. The owner provided all the maintenance records for the vehicle. I really liked the car as it was. I would buy another one of these vehicles with no questions or concerns.

2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front drivers side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and youll get a live person. I didnt even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.

Ford makes it virtually impossible to terminate a lease early. My situation changed halfway through my lease. The would rather see you default on the payments than work something out. A bunch of people on autopilot that just repeats the same garbage information over and over. I will never use Ford ever again in my life, and if you are thinking of buying from them...take a minute and read some of the reviews, they are a horrible company and are doing a disservice to their customers.

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.

It maneuvers really great on the road & its driving comfort is perfect. Mileage is really good too? We have had several different makes of vehicles but the two Fords that we have are what we were looking for & to date the service has been excellent! Our prev vehicle had repairs/replacements that needed to be done at 100k and we were not advised when purchased. Ford was truthful & did their best to find what we were looking for including the color. Their service dept has notified us any time they see something of concern and its not always costly. The vehicles are a joy to drive. We were always Chev people but their sales staff were not very accommodating & refused to deal to make the sale. Their loss!

STAY AWAY FROM ALL FORDS AND BUT ESPECIALLY THIS DEALERSHIP. My daughter purchased a 2015 C-Max from a dealer in RVA. With less than 7K miles on that vehicle, something from the road (according to Wynne Service), popped up and caused a screen cover to fall off the vehicle (which tells me something about the quality of a Ford). With an opportunity to take care of a Ford Customer, and a 30K vehicle, Wynne Ford, its Service Dept, management and CEO decided NOT to take care of the customer. After receiving a call at 8 am from service mgr., my daughter was told that the part was covered under warranty. 4 hours later, the same guy called back and said that it would not be covered due to normal wear and tear. We were later told by a member of Sr Management that Service Mgr did not verify tech assessment, and that the tech was not qualified (RED FLAG)!! Sr Mgr continued to stand by not covered, however offered to sell part at employee discount and no labor ($148). I explained that the dealership should be making that right due to all of the customer service nightmare that my daughter had been through, so she said she would speak to the CEO of Dealership to see if he would cover it... He refused!!! And my daughter is a supposed VIP Customer...whatever that means for Ford!!! We also filed a complaint with FORD ConsumerAffairs, and again got nowhere. They could have cared less about taking care of their customers. SO FORD, you have lost 3 customers who are in their early 20s. No chance at ever regaining their business! Nice work! So, he could have kept 3 FORD customers for a mere $150, but instead, my daughter, and 2 other family members, will be trading in their 2015 FORD vehicles, purchased in August, for another Car and rest assured it will not be a FORD product!! Moral of the story is.... the expectation of Customer service is non-existent in this Dealership, or with FORD in general... Bottom line: Chick-Fil-A gives me Customer Service 100 times better when I order a $4 kids meal! Nice Job Wynne. Way to look out for your brand. NOT!!

The Ford Edge is quick, roomy and a 4 wheel drive that is good in any weather. It has a roomy compartment to store strollers and groceries. I would recommend the Edge! It gets great gas mileage and good for back road drives.

This Mercury is a 2005 yet still in great shape. It is comfortable. It drives great. This car has automatic seat adjustments that have proved to be so convenient. It is the second Marquis that I have owned. It has a really smooth ride. Its great on long trips. The color blue is my favorite. It starts in all kinds of weather so it is reliable. This car gets good gas mileage for a full size car. It has automatic mirror adjustments. I like that it has an automatic gear shift. I like the way the brakes work. I like that you can see out of the car well. I also like the sound of the radio and speakers.It tells you the temperature inside and outside the car. It has plenty leg room and headroom. You dont hear a lot of outside noise. It is easy to handle. I would include a backup camera and a GPS though. Other than that it is a perfect car and I love it. I wouldnt care if it was a little be smaller but not much. I would like that indicator that tells you when you are too close to a car on the side. I would like side airbags too. I would like that feature that stops the car when you get too close in front. I would like that indicator that beeps when you back too close to anything. I would also like a seat warmer for the winter.

I bought my 2014 Ford Fiesta Sedan (manual) in late 2013/early 2014 from Sun State Ford in Orlando FL. The car was BRAND NEW. Literally, I drove it off the lot with 7 miles on it. Fast forward to August 2016 and my transmission no longer goes into 3rd gear. I call Sun State Ford and leave a message, wait 2 days... no call back, I call again, no call back, call again next week, no call back. This process continues on for another 2-3 weeks until I finally got back from my travels abroad and decide to call them and act like a new customer. This time I do get a call back and they are more than happy to sell me a new car with their wonderful 15 year 150k mile warranty. After I get all the info I need and confirmation that drivetrain will be covered for 15 years and 150k miles, I change up the story and tell them about the car I bought and how the Finance Manager thats in charge of warranty claims like mine will not speak to me or return my calls.Fast forward 10 minutes of back and fort Q&A from Sun State Ford customer service rep and she tells me Im going to walk to the other side of our campus and have the manager call you directly, please allow me no more than 5 minutes. I oblige and thank her for her wonderful customer service and help, considering shes been the only one to ease my headache of 3 weeks now, almost a month. 5 minutes go by, 10 minutes go by, 15 mins go by, 30 mins go by. I call back, no answer. I call the customer service department... NO ANSWER! Are you ** kidding me???Now, I will be driving 1000 miles in my ** Sun State Ford in Orlando, FL from Baltimore, MD just to raise hell. At the same time I have paid my lawyer $400 to start working on my case. Good luck Ford and Sun State Ford in Orlando FL. Have fun fixing my car and paying me for it. 1/10 Service. NEVER EVER buying a car from Ford again. Also, my lawyer is set to start a class action lawsuit because apparently there are 100-400 similar issues to mine all over the US.

I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. Theyve ruined my credit since then, and expect me to pay interest on the property I dont even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isnt right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I dont have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?

I bought the car the Friday after Thanksgiving. A good time to shop. It is a 2018. Ive been looking for quite a while. I viewed many. This was the right one because the price was right! I love it!

Bought a brand new 2016 Fusion. After 11,500k squeaking/creaking in front end. Took it to dealer, lubed and told me its fine. Half an hour later Im driving and hear horrible metal grinding sound. Took it back in gave me a loaner for couple of days, returned car to me. Now 10 days later squeaking/creaking is back! Called dealer said to bring it in again. This should not be occurring 10 days later! Feeling very ripped off.

Dropped our Fiesta off at the dealership this morning for its third transmission rebuild. At least the employees there were honest and said that they were using the same faulty OEM parts that were used during the last two rebuilds. Has anyone tried to sue the dealership or salesman that lied and told them what a great vehicle it was when they were trying to sell it to ya. I ask because the same guy that told us that bs also told us what a piece of crap they were when we took our car back to the dealer three months later because the transmission failed. Never again.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I’ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

I love the Ford Crown Victoria because it is a solid car. I feel I have a car around me and I feel safe. My car has 65,000 in 15 years. It performs well on the highway or local roads and it holds the road well in bad weather also.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

About six months ago around midnight my 2001 Ford truck caught on fire in the engine compartment and the fire was caught by our security camera. The next day the fire inspector informed me that there was a recall that was not performed on the truck and the defect was a switch under the hood that caused engine fires. I contacted Ford several times. Each time they said you will receive a letter within 15 days. Well its been months and nothing has been done by Ford?? I believe that Ford should have paid me for the loss of the truck.

After 16 yrs of almost impeccable service my wifes 2001 Mazda Tribute XL engine failed with 165k miles. We got a lot of enjoyment and an excellent quality vehicle. So we started a search for a new product Toyota Honda Pilot, Mazda CX-5 excellent engineering and very dynamic, Ford Explorer. Mist full size SUVs have 3 rows of seats and are too large to fit in out 3 car garage. I was never really impressed with the Ford Escape 2010 and earlier. Tested a 2012 with 80k miles and it ran well but the dealer price of 16k was too high. Found another 2012 with sunroof and 56k miles. Not bad but 5k. Finally we tested a Ford Escape XLT FWD 4 cyl with 25k miles in mint condition. Bought in the spot for 14k from a private party (Craigslist), added Ford bumper to bumper warranty 4 yr 36k miles additional for $2k.This is an impressive high quality vehicle with good technology, excellent power, 32 miles highway 26 city. Since we bought in the past 3 months have not a single problem. Just delights & surprises. Kudos to Ford Motor Company for building such an outstanding well designed right sized product. Too bad the 2013 and on design new look like most oriental mini SUVs. I highly recommend this product to all my friends and foes.

I bought my Ford F150 XLT brand new in 2010 and I have completely loved my truck! It has been great with no problems. So you can imagine how upset I am after only 93,000 miles my motor needs replaced because of how poorly the 4.6 engine was built. I would think the engine would last longer than that but I was wrong. My mechanic said that this has been the major problem with the 4.6 engine in these trucks so I am not sure why it never got recalled. Now I am out a pretty penny to get it fixed since it is my sole vehicle to get my family around in. I am not usually one to complain but this was defiantly an upset after spending $37,000 on the truck to begin with just to replace the engine 7 years later. Now that I will have a motor in it that was built right I should get a longer lifespan out of this truck!

In 2016, we purchased a Ford Focus (with the dreaded automatic dual clutch) with ~35,000 miles. We paid extra for a 100,000 mile extended warranty. Within the first few months of owning it, it started shuddering. We took it in and they suggested we use an aftermarket air filter (green filter). We did so, and the shuddering was reduced.Five years later, the car has 67,000 miles on it and it started shifting pretty hard and the shuddering was more pronounced. We took it in and I told them I suspected the TCM was bad (which was still under warranty). They told me I was wrong and it was the clutch (which of course, isnt under warranty). I said that didnt sound right because the clutch was rated for 100,000 miles... So either the TCM was bad, the TCM caused the transmission to shift improperly, which caused the clutch to wear out prematurely, or it was a defective clutch.We went back and forth and they ENSURED me that it was the clutch. $1,600 and a new clutch later, they call me back and tell me Actually, I guess it IS the TCM. When I asked about a refund for the clutch, they told me to pound sand. The car has now been in the shop waiting on a warranty repair for the TCM for over four months. We call weekly for an update and there is still no expected completion date. They said it could be as long as a year. We just want to get it repaired and sell the piece of crap so we dont ever have to deal with this headache again.

I was driving my Ford Escort. When I turned onto Speedway road, a vehicle hit me and sent me spinning onto the side of the road, down the berm and stopping after hitting my head two times. My seat belt didnt lock and the airbags didnt deploy. This left me with a fractured neck (hangman neck fracture). The driver side window was broken and the back windshield was blown out. I ended up being transported by two ambulances to the University Hospital. After getting a brace on my neck, I was transported for the third time to a rehabilitation hospital. I was in the hospital for 15 days. I am still in the brace after 10 weeks and under the care of a neurologist and will be evaluated again next week.

While shopping for a vehicle at Viva Ford North Desert Blvd, El Paso TX, I experienced a total lack of integrity by a salesman and management. The salesman I corresponded with was nice at first as we discussed my purchasing a used vehicle. The vehicle had a knocking noise in the rear but the salesman said the shop mechanics would find out what it was and let me know. I then agreed to purchase the vehicle for $11K contingent on the noise being fixed. They wrote up the deal with all the costs. I explained I would be out of town for a week and wanted to put money down to lock in the sale. The salesman said management would not allow me to put money down on the vehicle until they fixed the noise, but assured me the vehicle is yours and that they would keep it off the sales lot. After continuing to refuse to take a down payment they would only allow me to take picture of the write up, all while assuring me they would not sell the vehicle and that we had a deal. During the week that I was out of town the salesman called to let me know the noise was fixed. I asked him how much I could put down on the vehicle, to which he responded he had to ask his manager, but would call me back. After two days went by with no return call, I called the salesman with no answer so I left a voicemail asking him to return my call. He never returned this call either. After returning to town I went directly to the dealership from the plane to pick up the vehicle. The salesman informed me that he was called out of town for a family emergency and the vehicle was sold. I responded with we had a deal written on paper and that he assured me the vehicle was mine and no longer on the sales lot! The salesman said some other buyer paid $13K ($2K more than my deal) so they sold the vehicle. Then the salesman had the nerve to say, well I have other vehicles available. This location obviously deceived me and is more interested in making money than being honest with their customers.

I had a 2011 Ford Edge. Vehicle had high miles and I expect things to go wrong over time but this is just STUPID ENGINEERING!!! When the water pump goes on 3.5L engine it leaked coolant into the oil because it is built into the engine. No warning, and water in the oil basically destroyed the engine unless you are fortunate enough to catch it by fluke. If you are proactive and replace the water pump you are looking at 15 hours of shop labor plus parts and but there is no recommendations to do this in any manual. My motor is ruined and I will never buy a Ford again. WHAT A HORRIBLE DESIGN! There are several Ford engines with this design. This is a motor that is designed to fail. Dump your vehicles before this happens to you.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car. The date stamp on the battery was 4/2017, and another sticker that said 3/36 meaning 3 years or 36,000 miles. I assumed that 3/36 was on the battery but apparently that is for the car warranty. Per Ford Customer Relations and the dealership, the date stamp means nothing and the battery would not be covered. Just keep this in mind if you experience this same problem. They offered me two different batteries, both were way overpriced compared to an auto parts store. You are better off saving a trip to the dealer and paying a deductible ($100.00 for me) and just go to your local auto parts store, get a battery that they will warranty!

Updated on 02/18/2020: So I call Ford Customer service today, again and because I havent received any updates on my complaint I ask for Adriana **s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.Updated on 02/12/2020: After I received an email from Ford customer service said that I need to call the Ford dealer director....after a month 1/2....I decided to call today again and I call 7 times asking for help....the last person that I talked to told me that I have to call 18009008458....navigation system customer support, so I spoke with Melanie, explain my problem and you are not going to believe this, she said that there is nothing she can do, that I have to call Ford customer service 18003923673...again. I call 7 times today....Sorry you have to call back so they can call us.... call us....I pay 154 for an update on my navigation system and 107 to fix the part that was damage by the USB that Ford send me and now there is no one who is responsible to all this and there is nothing that I can do to have my money back.Original Review: Im the owner of a Ford F150 and I was advised by a letter from Ford motor company that my navigation system needed an update and for me to be able to have it I have to purchase. Went to the website and after writing down the VIN number and the navigation system code I paid 175 dollars. After a fews day I received and USB with all the installed instructions. The truck need to be running and it will take around 60 minutes, so I sat and followed the instructions, after a few seconds my screen was white and said navigation system error and then the alarm of the truck went off and the radio. So I decided to call to the number that it was showing in the USB box. Customer support. I was talking to a person name Jasmin. Tried really because her background was a baby crying, so she put me on hold. Wait and wait. I decided to call my Ford dealership and explain the situation. The only solution it was for me to drove and get my battery. That resolve the sound problem, but my navigation system was white and showed a navigation error. So I decided to made an appointment to the following day which was Monday at 9am. Monday the only person who does fix this type of problem show up and say, I dont have time today, come back tomorrow, maybe tomorrow. maybe? So I need another appointment to Thursday at 8am. There I was listening to the manager talking to customer service. Doesnt she has a guarantee? Yes she has. Well let order the part. Part? I just need an update. As a result I have to paid another 107. The USB that I received from Ford motor company damaged my navigation system and a part needed to be replaced. I call Ford motor complaint department and explain all the situation, and after a month of calls and emails I received an email said this is the director phone number for you to call it. What I want, I want my money back thats all. There was nothing wrong with my pickup before all this update thing. Did I got my update. I dont think so no.

This is dangerous; they should not be breaking. The left front tire blew out when I was backing out of the garage. When I removed the tire, I noticed that the coil spring had broken, leaving a jagged edge. The edge ripped out the sidewall of the tire (a fairly new studded snow tire that will be expensive to replace).

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

I was told it would cost me $972 to replace a water pump. WTF is that. I would feel better if they would have pulled a gun out to rob me instead. That is crazy. How much are mechanics making an hour? The parts were less than $200. The remaining was the cost for labor. I refused the repair and was charged $90 for an inspection. I will get the neighborhood mechanic to do it for less than $100. Ford has lost their mind and my Ford will be up for sale as soon as the repairs are complete.

11/02/15 My family and I had just came from a store at around 6pm, truck showed no signs of misuse or damage for I have had this truck for more than 10 years with no serious problems. We parked our truck at our apartment complex again with no signs of anything that could have triggered a fire. At 11:30 pm our neighbors had notified us that our truck was on fire. The fire department arrived about 20 minutes into the fire leaving the truck completely nonexistent. The fire department told us the fire had started in the engine. Ive never heard of some kind of recall in these models of trucks, Ford company should be responsible for all these damages.

Worst customer experience ever: 11000 km turbo caves in. 2 months later recalled. Brake hoses problem. 10 minute job, but waited 7 hours!! Paid vehicle off, and month later still waiting for NaTIS doc. Dont even bother calling, no help whatsoever, instead call is disconnected very conveniently. No, never Ford again!

I own a 2018 Fusion and a 2018 Ford focus. Both have almost 80,000 miles on it. The transmissions went out in both vehicles 2 weeks from each other. No recalls and unfortunately Fords joke of a warranty is out too. How can you charge people this much money and have issues like this? 60,000 mile warranty is a joke in itself. I will never buy an American-made automobile again. Find a manufacturer that will give you 100,000 miles out the gate. That tells you they believe and stand behind their product. Without having to spend thousands on an extended warranty. Ive owned 6 Fords in my lifetime, the last 3 were junk. Never will you see a Ford in my driveway again.

Had not bought a vehicle in some years. Always go through Carfax but this time I couldnt. I was told I had a great deal to have the 2016 Ford Edge out the door for 25,000. Got home, checked Carfax and found they were advertising it for 22,901. They lied for a few hundred dollars. They will never get my business because they are deceptive. This was the second car from Gwinnett Place Ford. The first was a new 2001 Ford Ranger and we had to be real sharp and after maybe 5 to 6 hours, they finally honored the buy. This time they got away with the usual tactics. I will never ever buy another product from them, ever again. I am a Navy Veteran and I am disabled. A few hundred dollars is like thousands to me and my retired wife. Will also tell anyone else who wants to know about my experience with them. Thank you.

Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

Ford Motor Credit is attempting to charge me a $100 fee for a speeding ticket on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I just spoke to Miguel ** who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. ** that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated Go ahead and do it. Im writing it down.I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. ** refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want ** held accountable for his disrespect and actions.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

I parked my 1997 F150 running fine. I went outside and after about 4 hours, it was smoking real bad by the break cylinder. We cut the battery cables, but the wiring all burned. Im on foot now.

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.

On 12/1/2013, I started my car (2008 Ford Fusion) and it sounded & seemed normal. However, after driving less than 2 miles, my engine suddenly decelerated and the RPMs dropped dramatically. I tried to accelerate and it would not increase speed. I was able to get off the road safely. I had to have my car towed. The mechanic determined that the problem was due to a faulty power train control module which impacts the ignition coils and the estimated cost of repair is $2100! One of my ignition coils was melted. Ford has issued a Technical Service Bulletin (which suggests replacing the power train control module & all 6 ignition coils) on this issue; however, they do not deem this a safety issue! Cars that just stop running or decelerate quickly is most definitely a safety issue. I can think of many scenarios where this issue could cause injury or perhaps even death. Had I been on a freeway or driving at a greater speed where there was more traffic, I could certainly have ended up in an accident with another vehicle. I researched this concern and found that I am not alone and there have many others affected by the same exact situation. Ford is of the opinion that this should be the responsibility of the car owner and they do not hold themselves accountable. I understand how warranties work and I realize that cars age. However, this issue has nothing to do with wear and tear or age. This is a faulty piece of equipment that is causing a safety issue when it hampers a vehicles ability to continue in a forward motion at a normal rate of speed. Ford Motor Company should issue a safety recall...not just a technical service bulletin.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

4 tires replaced after 4K due to excessive noise and poor ride... Goodyear asymmetrical all season. Headliner replaced twice. Original headliner ripped 2 days after I bought the car. Entire convertible top replaced. Both rear passenger windows replaced. Steering wheel replaced due to defective leather. Engine goes thru 1 quart of oil every 4K miles. Car currently has 14K miles on it. Dealer is doing good job addressing issues but this is not a quality built vehicle...

Ford truck blew the spark plug out the head at 21,000. Dealership said, We can replace the engine on your dime but cannot guarantee this wont happen again as it is a design problem and not enough threads were in head from manufacturer and would likely happen again. Fords call center overseas denies there was ever an issue, once confronted with their patents they filed to correct the issue they hang up.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

Bought brand new 2008 Ford 450. Have been having numerous issues and problems with the truck. Was tricked out of extended warranty, vehicle needs $3800 in repairs and Ford is not helping. Each time I brought vehicle in for repair, I would note Ford what the issue was and they would always tell me it was something else, and after paying for their stated opinion of repair, I would still have same problem or another problem with vehicle.

I drove my truck 5 hours a day except for Sunday. My starter went out in my driveway. It started acting up 2 days before. I decided to have it towed to the Ford dealership near me. My wife told me what the estimate was going to be the next day $5,500. They told her the engine was going to have to be replaced. Even though the motor didnt burning any oil up. It had good suspension and steering or a safety hazard and had many parts to replace. When I spoke with the service manager he told me there were safety issues. The ball joints were going out all the way around. There are no ball joints in the rear. I believe there is no honesty or integrity and the way they run their service department. Most people dont bring an older vehicle to the dealership. But mine is a 2000 and this is 2016. I feel as though you get what you pay for. But not in this case. Looking at the long list of repairs and how important they are their estimate should have been even more than what they told me giving me the impression that the job was probably going to be charged for and not done. Now there is $3,000 that I have for repairs. Overlooking the fact that the truck was brought in just for a starter I tried to negotiate take care of the safety issues which I dont know if Ill be charged and ripped off for. Because the suspension and steering I had been serviced correctly through the years. And to put a starter in add not replace the motor. Lets see if this is going to cost the full $3,000. I bet Im going to be ripped off any way I look at it. Because its my only vehicle and the truck is at the shop and immovable. I fear theyre able to damage my engine and I cant do a thing to fix the situation. Ford service sucks.

I have owned several Ford vehicles over the years. They have been mostly dependable. My worst experience so far has been the Ford 5.4L 3v in my latest pickup. I have had to do both cam phasers and the dreaded breaking spark plugs. It has otherwise been reliable and I have had no issues since the phasers were done 20,000 mi ago. Previous vehicles had only minor issues such as starters, alternators, O2 sensors, steering components, and other things you would expect to replace on an aging vehicle. I plan to buy another in the future.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

I took my truck to Sheehy Ford for a engine issue. Basically the truck would shut off while driving down the road. The dealer said we should replace the head studs, head gaskets, injector seals, fuel seals, oil passage seals. I was okay with all of that costing estimated $7000 and about 26 labor hours. That was 4+ months ago. They have had my truck for 4+ months. They replaced my radiator, why??? I dont know and the service manager doesnt know either. But Im sure Im getting billed for that somehow. Face to face I asked the service manager why they replaced my radiator. He said I dont know. I went to the shop to get some camping stuff out of my truck and was there for about 25-30 minutes. There were 6 vehicles in the shop and not one technician in there working. At one point a tech walked in the back door and grabbed an oil pan and brought it over to a van but dropped it and walked up to the front. I dont trust what they are doing mechanically to my truck. They in theory replaced my high pressure oil pump, but once it was all back together they had zero oil pressure. Did they replace it??? Well even the old oil pump was giving some oil pressure. I cant get a response from the service manager anymore and I had to call Ford motor company. So far Tina has done a good job corresponding between me and the dealer but Im not getting anywhere. Again 4+ months and over $4000 in rental car bills. I have yet to get my truck back and am still making payments and insurance on a truck I can not use. I wouldnt trust them to change my head light.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

2008 Ford Heavy Duty F350 diesel turbo 6.4 engine - We bought a Ford because we have always bought Fords, American made. When we bought this Ford we were happy, we shook the guy that sold it to us hands as he said, Youre getting a really good truck here. You keep up the oil changes and get new tires when needed, you probably wont have it in the shop only to get new hoses at 300,000 miles. What a nightmare that statement has become. We had trouble way before 28,000 with the way the turbos and engine ran. They said they fixed it. We kept changed oil and got new tires when needed. Continued having problems $6700 worth. We ask for them to look at it and they said nothing was wrong. That that is the way it was suppose to run. At 53000 it totally quit.We took it in, they suggested clearing the emission records to help it perform better and get new turbos. They did that. We still was not happy with the performance of driving the truck. 8 months & 900 miles later it was back in the shop. The shop said theyd take care of it, stayed in their shop for 1 and half months but made it worse and they towed it to a Ford care 30 miles away. SO they had it 1 and half months, changed turbo, found that the pipe going into turbos was melting on the inside and they said it was good. I was going to take it from there to trade it. They thought that all the problems Ford had on these trucks that now it was taken care of with the Pipe being replaced, $2300 cost. So I took it home. Next day we went 20 miles and the radiator was leaking.When I called the Ford care place, the man said, Oh that is another problem Ford is having with the Ford trucks, it cracks on the seam. So another $2200 that should have been a Ford recall. Im tired of hearing everyone complain about the Ford truck and the US Highway Safety Department not taking care of getting Ford to recall these. IF there are this many complaints about the 2008 to 2010 models then there should be a recall and Ford taking care of the cost! These are not maintenance problems. This is factory problem. Doesnt it seem crazy that Ford dealers do not even want to give you anything for the truck on a trade in? Does it seem crazy that the Ford company care places do not even care to have them come into their shops?

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

Ive had 2 vehicles now that have had this problem, 2014 Escape & my new 2015 Explorer. With both vehicles the leather gets a dark color on the seat backs not the seats themselves. Ive been told numerous times Ford warranty wont cover it because they dont classify this as a defect. They tell me its a fabric transfer. How can it be a fabric transfer when I wear white most of the time because I live in Florida? So today I get a reply from Pauline in the Ford customer service department stating Ford will not do anything to fix this problem. I know Im not the only Ford owner with this problem. So Ive invested $200 on specially made seat covers for the explorer because of the airbags. Needless to say this is my last investment in a Ford product. Im just plain tired of arguing with a brick wall. The dealership had one of their people put shoe polish on as a temporary fix. REALLY!?! Id like to hear if any other Ford owners have had this same problem. Feel free to email me: **. I know Im not crazy, that this is a problem Ford just doesnt want to fix. Everything else is great with the vehicle, performance & handling are everything I expected. Its a great vehicle except for this stone color leather interior.

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

Car is cheap. I hit a bird. The car was damaged. It is so cheap. Ford and insurance wont do anything. I think the car is defective. It broke the grill and radiator panel. It also dented the bumper. I should have bought a different brand.

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

This 2008 f-450 super duty has been a problem since day one. This is a 6.4 diesel. Oil leaking from motor and 6500 miles, at approx. 10k miles total loss of power. It was the flex plate and torque converter. At 14200 miles flex plate and torque converter. At 17990 miles flex plate and torque converter. Ford just keeps throwing parts at it without resolving the problem, at my expense. This truck cost 65k brand new, and now with 18440 miles its done. Ford wont help me at all. Ford just wants to sell me another truck. I cannot believe that ford will not stand behind their product. These breakdowns have caused a lot of hardship and expense and on top of that every time I get the truck back from the dealer something else is wrong. With this low of miles on this truck I feel I have been wronged and shame on Ford.

I was initially very excited about what appeared to be very positive changes at Ford, and purchased both an F150 FX4 pickup, and a Lincoln MKC SUV. Nice to feel good again about buying American vehicles. But I learned the hard way that Ford does a terrible job of standing behind their products. With the F150 truck, there was a brake booster recall that took months to resolve. And they will use any excuse to not honor warranties. On the truck, bubbling rust started to appear on one of the running boards with less than 30,000 miles on the vehicle. When I initially went to the local dealer to have the truck washed and have this looked at, they told me to come back because the car wash wasnt working. I came back 2 weeks later (the dealer is not convenient to get to) and was told that even though the truck had less than 30,000 miles, it was now 11 days out of warranty and Ford might not cover the repair. The claim was submitted and Ford denied it. Yet clearly this rust problem did not just magically appear just after the warranty expired. Fords decision to not honor this minor claim shows how little they value their customers. And that they dont stand behind their products. As the saying goes - people vote with their feet. Thankfully there are many worthy competitors that prioritize customer service. I have learned a lesson and will never buy another Ford product.

2013 F150 popped out of park and rolled down a hill totaling it. I called the customer care number and got someone that barely spoke English. I am hard of hearing. When I explained the issue and asked to speak with someone that spoke unaccented English I was told that she could not transfer me to the English department. There is some customer care for you. PS I did some research and have discovered that this is an ongoing problem with Ford trucks.

2007 mountaineer, 3 years of issues, dealership kept changing coils instead of checking intake manifold. Changed intake manifold and few coils that were replaced at dealership about ago. Now because of their incompetence, cost me time and money and now have two spark plugs that are oxidized and cant come out. Have to be broken. I been complaining about this going on 3 years with Ford and the dealership and no help. Enough is enough. My truck is well maintained, mint condition and I have to deal with all this ** for what?

Truck was parked in the driveway and caught fire under the hood. Local Ford dealership was aware of recall that could have caused the fire but refused to work on it. Their advice was to contact insurance company because the work that needed to be done was worth more than the trucks value.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

I was scammed when purchasing a used Ford F150 2007, total of payments $48,681.36. The paper work I signed didnt have that total on it, I would have never signed for a used vehicle for that amount. Thats a down payment on a house. Out of all the years of buying a vehicle I never was ever scammed. Like this, its now 2014 still paying $6,834.64. Santander purchase my loan from Citifinancial bank. Can anyone help with this matter? I write a letter to Santander explaining this matter and they took away 3 payments that I already paid. Scammed and helpless.